On Fri, 2 Mar 2012, John Stoffel wrote:
"Doug" == Doug Hughes <[email protected]> writes:
Doug> On 3/2/2012 9:39 AM, Matt Disney wrote:
Funny little issue.
I've always worked places with weekly oncall (or help desk) rotations
and they always started on Monday, but in almost every case the new
Monday oncall person was responsible for addressing non-critical
events that came in over the weekend. That non-alignment of
accountability IRL vs what is documented (i.e. the oncall rotation
list) triggers my OCD. For that reason, I've often thought a rotation
change on other weekdays would make more sense but have been unable to
convince my peers of that in order to try it.
Can anyone comment on weekly oncall/helpdesk rotations that start on
days other than Monday and how you liked it?
Doug> We have a pass-around oncall blackberry that is tied into the
Doug> corp mail system. When you have it, you're oncall. We swap it at
Doug> our weekly meeting, which currently happens on Wednesdays. It
Doug> works fine for us!
This only works when all your admins are at the same site. How do you
handle multiple sites that are a large distance apart? I admit that
when I'm NOT oncall, I can get asked to go into my local server room
if the oncall guy can't get there. Part of the job and doesn't happen
often.
One thing we did for a while was that we had a phone in the office that
forwarded to the on-call person. It was the responsibility of the outgoing
on-call person to change the forwarding (so that if you forgot, you
suffered for it :-)
it worked, but not nearly as well as handing around a physical
phone/pager.
David Lang
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