Couldn't agree with you more, Dan. I think they at the very! least, should
know it's there and how to turn it on with command+F5, or on a laptop,
fn+command+F5.
Chris.
----- Original Message -----
From: "Dan" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac OS X by
theblind" <[email protected]>
Sent: Sunday, September 21, 2008 9:44 PM
Subject: Re: Apple Store bad experiences
Hello,
As I said before, many of them don't even know what VoiceOver is. One of
the first questions I get asked is, "What's that?" It's part of OS X and
they don't even know what it is. I can understand them not knowing a lot
about VoiceOver, the fact that they don't even know it's part of the OS
they are suppose to know about really is wrong. Especially the fact that
Apple charges for the AppleCare service. I've been really pleased with
some service needs that I had and I am really glad I purchased the
AppleCare plan. However, to not even be able to acknowledge that
VoiceOver is even a product of Apple...
Dan
On Sep 21, 2008, at 6:14 PM, Chris Gilland Desktop wrote:
O, I never said we don't have the resources, but, the thing is, what if
the only system you got is a Mac, and you don't know how to browse the
web, you know nothing about computers, your a senior sitizen, not that I
am one, but, let's just say I was, I wouldn't know what the vo keys were
if it shot up and bit me, etc. Now, if you tell these people well, the
resources are! available to you: ok, great, so, tell me how to access
'em, on this new system, that I know nothing at all about. I've never
used computers before, my daughter just bought me this thing so I could
keep in touch with the kids... Ya know one a those kind a people. No,
I don't think Apple needs to know every! stinkin! thing, about
voiceover, but I think they need to at least! know the basics enough to
show individuals like this how to go about finding the info etc. At the
very! least, they need to know about vo+command+F8, and that is bare
minimum.
Chris.
----- Original Message ----- From: "Scott Howell" <[EMAIL PROTECTED]
>
To: "General discussions on all topics relating to the use of Mac OS X
by theblind" <[email protected]>
Sent: Sunday, September 21, 2008 7:18 PM
Subject: Re: Apple Store bad experiences
Chris, my only argument here is that first you have the resources to
find out some of this info on your own in advance. Secondly and we
have to be honest here, there is a lot they are expected to know in
order to sell something to the majority of users. I bet you could
count the number of those who are blind or visually impaired that have
come into an Apple store specifically looking for a Mac and VoiceOver.
Does it make it right? No, but reality is that unless you have a lot
of folks coming in asking about this VOiceOver thing, they aren't
going to have a lot of need to learn all there is. Again, doesn't make
it right and in some ways it doesn't make it wrong, it's just a matter
of time and demographics. If you have a great deal of demand for this
product etc. your more likely to learn or need to learn it.
Additionally most the actual sales people only need to know the basics
to move product, not be experts. Hopefully this makes some sense.
