Thus spake Barry Wainwright <[EMAIL PROTECTED]>, circa 6/9/2004 5:06 AM:
> I think that is overly-harsh. [...] MVP are not at all shy of criticising
> MS - we are some of the most vocal critics [...] However, when a user hits
> a snag with the programme our options are limited - we have no way to
> 'fix the programme' [...] What else would you have us do?
I don't think Kirk was annoyed at *all* MVPs, and it's true that sometimes
there's not anything you can do to solve a problem. But occasionally, a
little sympathy (e.g. "I understand your problem; unfortunately I can't fix
it") is a lot more useful than suggesting that the person's work habits
should be changed, or changing the subject, or whatever.
People tend to get a little snippy when they're frustrated. Instead of
getting outraged by them or insulting them, count to ten, re-read the
message, and try to see what the problem is and why they're upset.
peter
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