I tried reinstalling 5.13 (which had been working before I downloaded and installed 5.14).
Just like when I've installed 5.14 recently, when I install 5.3, it installs without any error messages but when I try to run it, I get the error message "The code execution cannot proceed because libicuin76.dll was not found. Reinstalling the program may fix this Problem". But when I reinstall it, I get the same error message. Help!! On Wed, Dec 24, 2025 at 7:58 PM Ken Pyzik <[email protected]> wrote: > Nancy -- just so you know, your data files are safe. They are in a > different location that the program files (x86) folder. If you continue to > have issues, my recommendation would be re-install version 5.13 and start > from the beginning again. Obviously, version 5.13 was working - so > logically, if you re-install the last working version (5.13) it should work > again. Now, if you go to re-install it and you still have a problem, then > you definitely have a mismatch of some kind with the underlying .dll > files. > > So do this -- try re-installing version 5.13 and get back to a working > state. Make sure to remove the gnucash folder that is inside the program > files (x86) folder. Make sure to either rename it or remove the folder > completely. > > If you get version 5.13 to work - you are back to where you started before > you tried to upgrade. You can stay in this state for as long as you want - > -you do not need to go to 5.14 and you will be fine. If you still want to > go to 5.14 -- then I would de-install version 5.13, and then again go and > make sure you remove that gnucash folder in the program files (x86) > folder. This should work - but if it still does not work, you will always > know that you can go back to the 5.13 version that was working for you. > > Make sure to report this situation - whichever way you go -- to the users > group so that other can chime in if they have had the same issue and now > may have a workaround to get it to work. > > Just so you know -- FYI -- this is something related to specific instances > of Windows 11 - because I have the latest version of Window 11 and have > never had this issue at all. > > Ken > > ------ Original Message ------ > From "Nancy Moore" <[email protected]> > To "Ken Pyzik" <[email protected]> > Cc "[email protected]" <[email protected]> > Date 12/24/2025 3:45:18 PM > Subject Re: Re[2]: [GNC] Help! > > Several times since getting your reply I have tried deleting gnucash in > Program Files (x86). When I install 5.14, it installs without any error > messages but when I try to run it, I get the error message "The code > execution cannot proceed because libicuin76.dll was not found. > Reinstalling the program may fix this Problem". But when I reinstall it, I > get the same error message. > > How do I gain access to my data files?? > > Please help!! > > On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <[email protected]> wrote: > >> >> Copying the list. >> >> ------ Original Message ------ >> From "Ken Pyzik" <[email protected]> >> To "Nancy Moore" <[email protected]> >> Date 12/22/2025 10:21:03 PM >> Subject Re: [GNC] Help! >> >> >Nancy -- this has been a documented issue for some windows users. It >> has to do with the left over folder contained in the program files(x86) >> folder. After you uninstall GNUcash - I believe all you need to do it >> remove the Gnucash folder that is located in the program files(x86) >> folder. By removing the folder and then re-installing the program, it will >> work seamlessly. >> > >> >Double check previous messages about this in the list to make sure I am >> correct -- but I am pretty sure this is the solution. I have Windows 11 >> and have never run into this issue -- but others on Windows have. >> > >> >Ken >> > >> > >> >------ Original Message ------ >> >From "Nancy Moore" <[email protected]> >> >To [email protected] >> >Date 12/22/2025 7:11:54 PM >> >Subject [GNC] Help! >> > >> >> Today I received an email announcing a new version of gnucash (5.14) >> to >> >>download, which I did and installed. >> >> >> >> When I tried to run it I got 2 error messages: >> >>First: "The procedure entry point clock_gettime32 could not be located >> in >> >>the dynamic link library C:\Program Files >> (x86)\gnucash\bin\libstdc++-6.dll" >> >>Second: "The code execution cannot proceed because libicuin76.dll was >> not >> >>found. Reinstalling the program may fix this Problem" >> >> >> >>I reinstalled the downloaded file, but got the same error messages. >> >> >> >>I then reinstalled version 5.13, for which I still had the downloaded >> file >> >>(and which had worked fine until I installed 5.13), and again got (only) >> >>the Second message described above. >> >> >> >>How do I regain access to the gnucash program to update my file?? >> >>_______________________________________________ >> >>gnucash-user mailing list >> >>[email protected] >> >>To update your subscription preferences or to unsubscribe: >> >>https://lists.gnucash.org/mailman/listinfo/gnucash-user >> >>----- >> >>Please remember to CC this list on all your replies. >> >>You can do this by using Reply-To-List or Reply-All. >> > _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
