Nancy,
By default, Windows will enable Microsoft Defender Antivirus:
https://learn.microsoft.com/en-us/defender-endpoint/restore-quarantined-files-microsoft-defender-antivirus
Regards,
Sherlock
On 12/24/25 9:01 PM, Nancy Moore wrote:
ProgramFiles(x86)\gnucash\bin\libicuin76.dll does not exist.
ProgramFiles(x86)\gnucash\bin\ goes from libicudt76.dll to
libicuut76,dll. There is nothing named libicuin found anywhere on my
machine
I have been deleting the gnucash folder and all its contents from
ProgramFiles(x86) before trying any recent installations.
I no longer have any installation files for anything other than 5.13 and
5.14.
This is my personal desktop machine. No anti-virus product installed--I
used to have Avast (free version) but it's nowhere to be found now, so I'm
installing it now.
No new hardware or software installed that I can remember except gnucash
5.14 and just now Avast.
How can I get a copy of libicuin76.dll ???
On Wed, Dec 24, 2025 at 9:12 PM Ken Pyzik <[email protected]> wrote:
Nancy -- just now I did a search in windows 11 to see where the
libicuin76.dll file resides. It resides in the folder called BIN, which is
in a the guncash folder in the ProgramFiles (x86) folder.
This is the full path: ProgramFiles(x86)\gnucash\bin\libicuin76.dll
That is where the file is. So for some reason - you either do not have
the file in the correct place OR you are not being able to access that
files once gnucash has installed it.
So -- first -- make sure that file is there. In your current setup --
whether 5.13 or 5.14 -- make sure the file is actually there - that you can
see it! Second, if you can see it, do a right click and look at the
properties and make sure it is not read only (the file itself)
Finally if you can see it and it is not read only, then provided you do
not have any kind of mismatch (i.e., the 5.13 version vs. the 5.14 version)
you should be ok.
Here is the bottom line. After you de-install, and BEFORE you re-install,
make sure the the above path ProgramFiles(x86)\gnucash\bin is also
gone. If it is not, then you are just beating a dead horse because this is
the crux of the issue.
Key -- deinstall the program completely -- like you never had it. Make
sure the gnucash folder in the Program Files (x86) folder (and all the
subfolders under it - included BIN) are gone or named differently. Now
install the program just like a brand new program like you never had it
before.
If after this you are still receiving the error -- then yours is a very
unique situation that will need the developers help. Up until now --
anyone who has had this issue has had it fixed by removing the gnucash
folder (and all its contents) from Program Files (x86) folder and
re-installing the program.
Last bit of advice. This "installation/de-installation bug" seemed to
pop-up in version 5.13 installer/de-installer. Worse case scenario - you
can always try to go back to version 5.12 and see if that will load for
you. At some point, something has got to give. 5.12 worked on your
machine and so did 5.13. I first heard of this problem in 5.13. If you
keep removing the gnucash folder on installations that are not working --
at some point you should be matching and the program should be working. If
you cannot get to a stable state -- please continue to post your messages
and others can chime in to see if they can help as well.
Best of luck -- I really do think it is not a bug in the program -because
many Windows users are not having this issue. I do believe it has to do
with how the program is getting installed/de-installed on your computer.
Ken
PS -- if you continue to have problems - please give some specifics of
your situation. Is this a desktop or laptop? Is it your personal machine
or a networked company machine? Have you had any recent hardware or
software changes that would affect how programs get installed on your
computer? Do you have an anti-virus product installed - and could it be
interfering somehow? (As an aside - I recently had a power blip that
caused my version of Libre Office to be write-protected and I could only
open files as read only. Turns out the power spike cause Malwarebytes to
black list Libre Office. I tried everything to get it to work until
finally I went into Malwarebytes and saw that it had protection on (meaning
is distrusted the program) on Libre Office. I took that protection off and
viola! Libre Office was working fine again). Could anti-virus be getting
in the way here? Just some thoughts for you to think about.
------ Original Message ------
From "Nancy Moore" <[email protected]>
To "Ken Pyzik" <[email protected]>
Cc "[email protected]" <[email protected]>
Date 12/24/2025 6:28:57 PM
Subject Re: Re[4]: [GNC] Help!
I tried reinstalling 5.13 (which had been working before I downloaded and
installed 5.14).
Just like when I've installed 5.14 recently, when I install 5.3, it
installs without any error messages but when I try to run it, I get the
error message "The code execution cannot proceed because libicuin76.dll
was not found. Reinstalling the program may fix this Problem". But when I
reinstall it, I get the same error message.
Help!!
On Wed, Dec 24, 2025 at 7:58 PM Ken Pyzik <[email protected]> wrote:
Nancy -- just so you know, your data files are safe. They are in a
different location that the program files (x86) folder. If you continue to
have issues, my recommendation would be re-install version 5.13 and start
from the beginning again. Obviously, version 5.13 was working - so
logically, if you re-install the last working version (5.13) it should work
again. Now, if you go to re-install it and you still have a problem, then
you definitely have a mismatch of some kind with the underlying .dll
files.
So do this -- try re-installing version 5.13 and get back to a working
state. Make sure to remove the gnucash folder that is inside the program
files (x86) folder. Make sure to either rename it or remove the folder
completely.
If you get version 5.13 to work - you are back to where you started
before you tried to upgrade. You can stay in this state for as long as you
want - -you do not need to go to 5.14 and you will be fine. If you still
want to go to 5.14 -- then I would de-install version 5.13, and then again
go and make sure you remove that gnucash folder in the program files (x86)
folder. This should work - but if it still does not work, you will always
know that you can go back to the 5.13 version that was working for you.
Make sure to report this situation - whichever way you go -- to the users
group so that other can chime in if they have had the same issue and now
may have a workaround to get it to work.
Just so you know -- FYI -- this is something related to specific
instances of Windows 11 - because I have the latest version of Window 11
and have never had this issue at all.
Ken
------ Original Message ------
From "Nancy Moore" <[email protected]>
To "Ken Pyzik" <[email protected]>
Cc "[email protected]" <[email protected]>
Date 12/24/2025 3:45:18 PM
Subject Re: Re[2]: [GNC] Help!
Several times since getting your reply I have tried deleting gnucash in
Program Files (x86). When I install 5.14, it installs without any error
messages but when I try to run it, I get the error message "The code
execution cannot proceed because libicuin76.dll was not found.
Reinstalling the program may fix this Problem". But when I reinstall it, I
get the same error message.
How do I gain access to my data files??
Please help!!
On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <[email protected]> wrote:
Copying the list.
------ Original Message ------
From "Ken Pyzik" <[email protected]>
To "Nancy Moore" <[email protected]>
Date 12/22/2025 10:21:03 PM
Subject Re: [GNC] Help!
Nancy -- this has been a documented issue for some windows users. It
has to do with the left over folder contained in the program files(x86)
folder. After you uninstall GNUcash - I believe all you need to do it
remove the Gnucash folder that is located in the program files(x86)
folder. By removing the folder and then re-installing the program, it will
work seamlessly.
Double check previous messages about this in the list to make sure I am
correct -- but I am pretty sure this is the solution. I have Windows 11
and have never run into this issue -- but others on Windows have.
Ken
------ Original Message ------
>From "Nancy Moore" <[email protected]>
To [email protected]
Date 12/22/2025 7:11:54 PM
Subject [GNC] Help!
Today I received an email announcing a new version of gnucash (5.14)
to
download, which I did and installed.
When I tried to run it I got 2 error messages:
First: "The procedure entry point clock_gettime32 could not be located
in
the dynamic link library C:\Program Files
(x86)\gnucash\bin\libstdc++-6.dll"
Second: "The code execution cannot proceed because libicuin76.dll was
not
found. Reinstalling the program may fix this Problem"
I reinstalled the downloaded file, but got the same error messages.
I then reinstalled version 5.13, for which I still had the downloaded
file
(and which had worked fine until I installed 5.13), and again got
(only)
the Second message described above.
How do I regain access to the gnucash program to update my file??
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