Nancy,
Restore the missing dll from your anti-virus quarantine area.
Regards,
Sherlock
On 12/24/25 6:28 PM, Nancy Moore wrote:
I tried reinstalling 5.13 (which had been working before I downloaded and
installed 5.14).
Just like when I've installed 5.14 recently, when I install 5.3, it
installs without any error messages but when I try to run it, I get the
error message "The code execution cannot proceed because libicuin76.dll
was not found. Reinstalling the program may fix this Problem". But when I
reinstall it, I get the same error message.
Help!!
On Wed, Dec 24, 2025 at 7:58 PM Ken Pyzik <[email protected]> wrote:
Nancy -- just so you know, your data files are safe. They are in a
different location that the program files (x86) folder. If you continue to
have issues, my recommendation would be re-install version 5.13 and start
from the beginning again. Obviously, version 5.13 was working - so
logically, if you re-install the last working version (5.13) it should work
again. Now, if you go to re-install it and you still have a problem, then
you definitely have a mismatch of some kind with the underlying .dll
files.
So do this -- try re-installing version 5.13 and get back to a working
state. Make sure to remove the gnucash folder that is inside the program
files (x86) folder. Make sure to either rename it or remove the folder
completely.
If you get version 5.13 to work - you are back to where you started before
you tried to upgrade. You can stay in this state for as long as you want -
-you do not need to go to 5.14 and you will be fine. If you still want to
go to 5.14 -- then I would de-install version 5.13, and then again go and
make sure you remove that gnucash folder in the program files (x86)
folder. This should work - but if it still does not work, you will always
know that you can go back to the 5.13 version that was working for you.
Make sure to report this situation - whichever way you go -- to the users
group so that other can chime in if they have had the same issue and now
may have a workaround to get it to work.
Just so you know -- FYI -- this is something related to specific instances
of Windows 11 - because I have the latest version of Window 11 and have
never had this issue at all.
Ken
------ Original Message ------
From "Nancy Moore" <[email protected]>
To "Ken Pyzik" <[email protected]>
Cc "[email protected]" <[email protected]>
Date 12/24/2025 3:45:18 PM
Subject Re: Re[2]: [GNC] Help!
Several times since getting your reply I have tried deleting gnucash in
Program Files (x86). When I install 5.14, it installs without any error
messages but when I try to run it, I get the error message "The code
execution cannot proceed because libicuin76.dll was not found.
Reinstalling the program may fix this Problem". But when I reinstall it, I
get the same error message.
How do I gain access to my data files??
Please help!!
On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <[email protected]> wrote:
Copying the list.
------ Original Message ------
From "Ken Pyzik" <[email protected]>
To "Nancy Moore" <[email protected]>
Date 12/22/2025 10:21:03 PM
Subject Re: [GNC] Help!
Nancy -- this has been a documented issue for some windows users. It
has to do with the left over folder contained in the program files(x86)
folder. After you uninstall GNUcash - I believe all you need to do it
remove the Gnucash folder that is located in the program files(x86)
folder. By removing the folder and then re-installing the program, it will
work seamlessly.
Double check previous messages about this in the list to make sure I am
correct -- but I am pretty sure this is the solution. I have Windows 11
and have never run into this issue -- but others on Windows have.
Ken
------ Original Message ------
>From "Nancy Moore" <[email protected]>
To [email protected]
Date 12/22/2025 7:11:54 PM
Subject [GNC] Help!
Today I received an email announcing a new version of gnucash (5.14)
to
download, which I did and installed.
When I tried to run it I got 2 error messages:
First: "The procedure entry point clock_gettime32 could not be located
in
the dynamic link library C:\Program Files
(x86)\gnucash\bin\libstdc++-6.dll"
Second: "The code execution cannot proceed because libicuin76.dll was
not
found. Reinstalling the program may fix this Problem"
I reinstalled the downloaded file, but got the same error messages.
I then reinstalled version 5.13, for which I still had the downloaded
file
(and which had worked fine until I installed 5.13), and again got (only)
the Second message described above.
How do I regain access to the gnucash program to update my file??
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