Nancy -- I just performed two tests on a newer laptop I have and an
older desktop. Both run Windows 11 - one with only windows security on
it and the other with Malwarebytes. Both machines had GnuCash 5.14
install with no problems. This is not a bug in the installer -- it is
something unique to your machine setup -- anti-virus - or something that
is blocking Gnucash from completing the installation or installing that
one file you need to access the program.
Please don't give up -- the answer is there -- it just may take a little
to find out what is blocking you.
Ken
------ Original Message ------
From "Nancy Moore" <[email protected]>
To "Ken Pyzik" <[email protected]>
Cc "[email protected]" <[email protected]>
Date 12/24/2025 9:01:41 PM
Subject Re: Re[6]: [GNC] Help!
ProgramFiles(x86)\gnucash\bin\libicuin76.dll does not exist.
ProgramFiles(x86)\gnucash\bin\ goes from libicudt76.dll to
libicuut76,dll. There is nothing named libicuin found anywhere on my
machine
I have been deleting the gnucash folder and all its contents from
ProgramFiles(x86) before trying any recent installations.
I no longer have any installation files for anything other than 5.13
and 5.14.
This is my personal desktop machine. No anti-virus product
installed--I used to have Avast (free version) but it's nowhere to be
found now, so I'm installing it now.
No new hardware or software installed that I can remember except
gnucash 5.14 and just now Avast.
How can I get a copy of libicuin76.dll ???
On Wed, Dec 24, 2025 at 9:12 PM Ken Pyzik <[email protected]> wrote:
Nancy -- just now I did a search in windows 11 to see where the
libicuin76.dll file resides. It resides in the folder called BIN,
which is in a the guncash folder in the ProgramFiles (x86) folder.
This is the full path: ProgramFiles(x86)\gnucash\bin\libicuin76.dll
That is where the file is. So for some reason - you either do not
have the file in the correct place OR you are not being able to access
that files once gnucash has installed it.
So -- first -- make sure that file is there. In your current setup --
whether 5.13 or 5.14 -- make sure the file is actually there - that
you can see it! Second, if you can see it, do a right click and look
at the properties and make sure it is not read only (the file itself)
Finally if you can see it and it is not read only, then provided you
do not have any kind of mismatch (i.e., the 5.13 version vs. the 5.14
version) you should be ok.
Here is the bottom line. After you de-install, and BEFORE you
re-install, make sure the the above path
ProgramFiles(x86)\gnucash\bin is also gone. If it is not, then you
are just beating a dead horse because this is the crux of the issue.
Key -- deinstall the program completely -- like you never had it.
Make sure the gnucash folder in the Program Files (x86) folder (and
all the subfolders under it - included BIN) are gone or named
differently. Now install the program just like a brand new program
like you never had it before.
If after this you are still receiving the error -- then yours is a
very unique situation that will need the developers help. Up until
now -- anyone who has had this issue has had it fixed by removing the
gnucash folder (and all its contents) from Program Files (x86) folder
and re-installing the program.
Last bit of advice. This "installation/de-installation bug" seemed to
pop-up in version 5.13 installer/de-installer. Worse case scenario -
you can always try to go back to version 5.12 and see if that will
load for you. At some point, something has got to give. 5.12 worked
on your machine and so did 5.13. I first heard of this problem in
5.13. If you keep removing the gnucash folder on installations that
are not working -- at some point you should be matching and the
program should be working. If you cannot get to a stable state --
please continue to post your messages and others can chime in to see
if they can help as well.
Best of luck -- I really do think it is not a bug in the program
-because many Windows users are not having this issue. I do believe
it has to do with how the program is getting installed/de-installed on
your computer.
Ken
PS -- if you continue to have problems - please give some specifics of
your situation. Is this a desktop or laptop? Is it your personal
machine or a networked company machine? Have you had any recent
hardware or software changes that would affect how programs get
installed on your computer? Do you have an anti-virus product
installed - and could it be interfering somehow? (As an aside - I
recently had a power blip that caused my version of Libre Office to be
write-protected and I could only open files as read only. Turns out
the power spike cause Malwarebytes to black list Libre Office. I
tried everything to get it to work until finally I went into
Malwarebytes and saw that it had protection on (meaning is distrusted
the program) on Libre Office. I took that protection off and viola!
Libre Office was working fine again). Could anti-virus be getting in
the way here? Just some thoughts for you to think about.
------ Original Message ------
From "Nancy Moore" <[email protected]>
To "Ken Pyzik" <[email protected]>
Cc "[email protected]" <[email protected]>
Date 12/24/2025 6:28:57 PM
Subject Re: Re[4]: [GNC] Help!
I tried reinstalling 5.13 (which had been working before I
downloaded and installed 5.14).
Just like when I've installed 5.14 recently, when I install 5.3, it
installs without any error messages but when I try to run it, I get
the error message "The code execution cannot proceed because
libicuin76.dll was not found. Reinstalling the program may fix this
Problem". But when I reinstall it, I get the same error message.
Help!!
On Wed, Dec 24, 2025 at 7:58 PM Ken Pyzik <[email protected]> wrote:
Nancy -- just so you know, your data files are safe. They are in a
different location that the program files (x86) folder. If you
continue to have issues, my recommendation would be re-install
version 5.13 and start from the beginning again. Obviously, version
5.13 was working - so logically, if you re-install the last working
version (5.13) it should work again. Now, if you go to re-install
it and you still have a problem, then you definitely have a mismatch
of some kind with the underlying .dll files.
So do this -- try re-installing version 5.13 and get back to a
working state. Make sure to remove the gnucash folder that is
inside the program files (x86) folder. Make sure to either rename
it or remove the folder completely.
If you get version 5.13 to work - you are back to where you started
before you tried to upgrade. You can stay in this state for as long
as you want - -you do not need to go to 5.14 and you will be fine.
If you still want to go to 5.14 -- then I would de-install version
5.13, and then again go and make sure you remove that gnucash folder
in the program files (x86) folder. This should work - but if it
still does not work, you will always know that you can go back to
the 5.13 version that was working for you.
Make sure to report this situation - whichever way you go -- to the
users group so that other can chime in if they have had the same
issue and now may have a workaround to get it to work.
Just so you know -- FYI -- this is something related to specific
instances of Windows 11 - because I have the latest version of
Window 11 and have never had this issue at all.
Ken
------ Original Message ------
From "Nancy Moore" <[email protected]>
To "Ken Pyzik" <[email protected]>
Cc "[email protected]" <[email protected]>
Date 12/24/2025 3:45:18 PM
Subject Re: Re[2]: [GNC] Help!
Several times since getting your reply I have tried deleting
gnucash in Program Files (x86). When I install 5.14, it installs
without any error messages but when I try to run it, I get the
error message "The code execution cannot proceed because
libicuin76.dll was not found. Reinstalling the program may fix
this Problem". But when I reinstall it, I get the same error
message.
How do I gain access to my data files??
Please help!!
On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <[email protected]>
wrote:
Copying the list.
------ Original Message ------
From "Ken Pyzik" <[email protected]>
To "Nancy Moore" <[email protected]>
Date 12/22/2025 10:21:03 PM
Subject Re: [GNC] Help!
>Nancy -- this has been a documented issue for some windows users.
It has to do with the left over folder contained in the program
files(x86) folder. After you uninstall GNUcash - I believe all
you need to do it remove the Gnucash folder that is located in the
program files(x86) folder. By removing the folder and then
re-installing the program, it will work seamlessly.
>
>Double check previous messages about this in the list to make
sure I am correct -- but I am pretty sure this is the solution. I
have Windows 11 and have never run into this issue -- but others
on Windows have.
>
>Ken
>
>
>------ Original Message ------
>From "Nancy Moore" <[email protected]>
>To [email protected]
>Date 12/22/2025 7:11:54 PM
>Subject [GNC] Help!
>
>> Today I received an email announcing a new version of gnucash
(5.14) to
>>download, which I did and installed.
>>
>> When I tried to run it I got 2 error messages:
>>First: "The procedure entry point clock_gettime32 could not be
located in
>>the dynamic link library C:\Program Files
(x86)\gnucash\bin\libstdc++-6.dll"
>>Second: "The code execution cannot proceed because
libicuin76.dll was not
>>found. Reinstalling the program may fix this Problem"
>>
>>I reinstalled the downloaded file, but got the same error
messages.
>>
>>I then reinstalled version 5.13, for which I still had the
downloaded file
>>(and which had worked fine until I installed 5.13), and again
got (only)
>>the Second message described above.
>>
>>How do I regain access to the gnucash program to update my
file??
>>_______________________________________________
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