thanks Rocky, I am gonna try the coffee filter clean method first. I also did do the online trouble shooting and as it asked me all the right questions, and as I followed how to read the pattern, I came to the part where it asks me how the lower straight line patterns look, and I selected that the lines were more towards the incorrect catagory, and I submit the results, and I get to a "SORRY WE CANT FIND THAT PAGE".....Im not sure about you, but I don't really go visit the HP website because it looks cool, or to read about all the new features such and such printer is offering. I am on the site when I need a profile or a trouble shooting issue. I understand that there are many models of printers, and that might be great, but a nozzle diagnostic page looks rather standard no matter what printer you use, and having a DEAD LINK, for a trouble shooting page is likely the last thing anyone wants to see after investing the time answering questions online, and reading things slowly to follow exactly as they describe to do so....SORRY WE CANT FIND THAT PAGE DOESNT CUT IT!!
Dont CEO's and "top exec's" realize that everybody makes a pretty decent product, Epson, Hp, Canon, ...Dont they realize that the support level is likely the one area you dont want to drop ball? Just frustrating. In my experience Canon...well the camera department is superb in cust support. Epson...I dont remember, never had a higher end Epson...came close to getting the 7800, but I thought...LET ME TRY HP. The printer itself I like better than any of the Epson's, its just a bit more robust for my, and can handle me yelling at it..Epson a bit too finniky. Anyway....Anyone know where I am commin from on this? Why cant they just be a little less greedy, and take a less of a bonus check of half a mil this year and dump that to support so they strengthen the backbone...the support is the backbone of the product, and when that is strong...even a weaker product can cut thru the waves. ------------------------------------ Website: http://groups.yahoo.com/group/HPDesignJet_Printers Post message: [email protected] Subscribe: [EMAIL PROTECTED] Unsubscribe: [EMAIL PROTECTED] List owner: [EMAIL PROTECTED] Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/HPDesignJet_Printers/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/HPDesignJet_Printers/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
