On Tuesday, July 16, 2002, at 02:01 PM, Dale Goodvin wrote: > > Not to mention that applecare absolutely sucks when it comes to > assisting you on the > phone: > > 1. they often don't know more than i can find out on apple.com > (usually they put > you on hold, go to apple.com, look for an answer, and then repeat the > feeble fix > that you've already tried. > 2. then they pass you on to someone else that does the same thing >
Obviously you have had a bad experience with Applecare in the past but I have found their phone support to be pretty helpful. Just recently, with all the blue screen problems I have been having on my iMac, I called Applecare and was passed on to somebody else but that person spent over 30 minutes on the phone with me and got the problem sorted out. The first person had run through several troubleshooting tactics which hadn't worked. The guy I was passed on to suggested some different ones. For $150.00 (CDN) I think Applecare is worth it and I am not just talking about the phone support. One repair, big or small can easily cost more than the cost of Applecare with labour alone, let alone the parts. It's also a good selling point should you still have even 4-6 months left on Applecare. Amber -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
