I too think this choice is very unfortunate. Guy Jones is exceptionally
responsive, competent and friendly. He has always replied to my emails
in a matter of minutes, and in a perfect English ;) which I am afraid
will not be the case with the new headquarters.
In the PR, Geoff states "We want to give our award-winning product
REALbasic the place it deserves in France and in Europe,", yet the
website is entirely in French.
A much more appropriate choice would be a country where the support
staff can actually speak English or more than one language, such as
Denmark, Germany, UK or Ireland.
~Andrea Suraci
Boris Segerstahl wrote:
I agree with that. RS has a simplistic view of Europe. I assume most of
us were very pleased with the way Guy Jones responded to the feedback -
sometimes rather harsh - he got from users. Guy's responsiveness and
willingness to support RB users has been great. It is sad that RS did
not find a way to keep him involved. That failure will probably cost RS
sales and income in the future. They will, of course, not notice it as
we still live in a world with only one reality at a time.
I still don't know where to buy upgrades. Do we have to learn French or
can we buy directly from RS?
Boris
On 4 apr 2006, at 14:22, Lundstrom Design wrote:
It is unfortunately a very hopeless common US american corporate
misconception that you can cover Europe by having a single
headquarter. Europe is not the United States, and the idea is just a
waste of time and money. We have for example many languages, and the
knowledge of other market cultures within the Union is often very
limited. From a Scandinavian point of view, a headquarter in France
is virtually the same as no headquarter at all in Europe. Better to
split it in regions with some local knowledge or skip it all together.
/Claes Lundström
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