Microsoft Security Update affects DNS and Active Directory

[strauss]

For those of you in Windows server environments using Exchange, this
week's latest patch: 

Microsoft Security Bulletin MS07-062 - Important
Vulnerability in DNS Could Allow Spoofing (941672)

...may affect your email notifications.

After the Active Directory / DNS servers had been patched and restarted,
AR servers with AREmail and RemMail services had trouble connecting
properly to the Exchange server until the Windows servers hosting them
had also been restarted.  The affected systems were ARS 5.1.2 on Windows
2000 Sp4, against an Exchange 2000 mail server. The mail services all
use AD accounts to run, and were authenticating to AD, but the MAPI
connection was not being made properly.  Be forewarned.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/

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Re: Direct SQL Active Link to query Oracle from SQL Server

[brooksm]

Sam, I turned on SQL logging and here are the errors.
What stands out is this line: Access to the remote server is denied because
no login-mapping exists. (SQL Server 7416)

Do you know how to get this corrected?


   
  /* Wed Nov 14 2007 19:56:34.7100 */*** ERROR ***  Access to the remote
server is denied because no login-mapping exists. (SQL Server 7416)
   
  /* Wed Nov 14 2007 19:56:34.7100 */ROLLBACK TRANSACTION
   
  /* Wed Nov 14 2007 19:56:34.7100 */*** ERROR ***  The ROLLBACK TRANSACTION
request has no corresponding BEGIN TRANSACTION. (SQL Server 3903)
   
  /* Wed Nov 14 2007 19:56:41.5850 */SQL Trace Log -- OFF




Sam Ferguson-3 wrote:
> 
> Brooks, try turning on SQL logging via the client and see the content of
> SQL statement being issued to the database, this may help show you what
> the issue is.
> Sam
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of brooksm
> Sent: Thursday, 15 November 2007 2:21 p.m.
> To: ARSList
> Subject: Direct SQL Active Link to query Oracle from SQL Server
> 
> Hi Listers
> I've built a query using openquery that queries an oracle view from my
> ARSystem on SQL Server 2005
> 
> This doesn't work:
> select * from openquery(STG,'select *
> from USER.HOUSEHOLD_VIEW
> where HOUSEHOLD_ID = ''$Email Address$'')
> 
> Produces this error:
> ARERR [552] Failure during SQL operation to the database : The ROLLBACK
> TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server
> 3903)
> The preceding message occurred during the execution of active link
> Retail
> Help Desk - SQL  -- action 1. (ARNOTE 1101)
> 
> 
> If I change the (= ''$Email Address$'') to (= ''[EMAIL PROTECTED]'') it
> works
> fine. I'd ultimately like to use (LIKE ''$Email Address$'' + ''%'') but
> just
> can't get the syntax correct.
> 
> Is there anyone with this kind of experience that can help me figure out
> the
> correct syntax?
> 
> Thanks
> Brooks
> -- 
> View this message in context:
> http://www.nabble.com/Direct-SQL-Active-Link-to-query-Oracle-from-SQL-Se
> rver-tf4809105.html#a13759981
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
> 
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Re: New Open Source Project

[Axton]

I didn't build it.  ARSwiki.org was just updated with a reference to
the project.

Axton

On Nov 14, 2007 5:15 PM, Papolu, Appajee <[EMAIL PROTECTED]> wrote:
> Hi Axton
>
> Just an informational message, may be useful in the context of "Python
> API for AR System"...
>
> - If you are looking for Windows only support, then you might want to
> check out existing "AR System .NET and COM API 7.1" and use it from
> within IronPython
> (http://www.codeplex.com/Wiki/View.aspx?ProjectName=IronPython ). With
> these two in conjunction, you get pretty rich AR System API accessible
> from within Python code, well of course, on Windows platform alone. By
> the way, 7.1 .NET API actually has CMDB APIs as well, although minimally
> tested.
>
> - Although I played very little with Jython
> (http://www.jython.org/Project/index.html ), I do believe, AR System
> Java API 7.1 can be exercised from within Jython code easily. So if
> you're looking for a Python-friendly way to call AR APIs on all AR
> supported platforms, may be you should consider checking out "Jython &
> AR Java API 7.1" pairing.
>
> BTW, by no means I am trying to discourage new open source project or
> new API wrappers here. But, in this specific case, I just wanted to
> mention a couple of existing possibilities that may potentially avoid
> time consuming effort of rolling an all new Python API wrapper. In any
> case, it is quite likely that you are already aware of these
> alternatives but have reason(s) to build new Python AR API wrapper.
>
> Regards
> Appajee
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Wednesday, November 14, 2007 7:25 AM
> To: arslist@ARSLIST.ORG
> Subject: New Open Source Project
>
> This was posted on ARSwiki.org:
>
> pyARS
>
> The pyARS project provides a mostly Pythonic interface to the ARSystem
> (ARS) API functions as well as Atrium CMDB API functions for CPython.
> The requirements for Windows are low: Python, cTypes and the Remedy
> DLL.
>
> http://arswiki.org/wiki/Open_Source_Projects#pyARS
>
>
> Thanks,
> Axton Grams
>
> 
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Re: Direct SQL Active Link to query Oracle from SQL Server

[Sam Ferguson]

Brooks, try turning on SQL logging via the client and see the content of
SQL statement being issued to the database, this may help show you what
the issue is.
Sam

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of brooksm
Sent: Thursday, 15 November 2007 2:21 p.m.
To: ARSList
Subject: Direct SQL Active Link to query Oracle from SQL Server

Hi Listers
I've built a query using openquery that queries an oracle view from my
ARSystem on SQL Server 2005

This doesn't work:
select * from openquery(STG,'select *
from USER.HOUSEHOLD_VIEW
where HOUSEHOLD_ID = ''$Email Address$'')

Produces this error:
ARERR [552] Failure during SQL operation to the database : The ROLLBACK
TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server
3903)
The preceding message occurred during the execution of active link
Retail
Help Desk - SQL  -- action 1. (ARNOTE 1101)


If I change the (= ''$Email Address$'') to (= ''[EMAIL PROTECTED]'') it
works
fine. I'd ultimately like to use (LIKE ''$Email Address$'' + ''%'') but
just
can't get the syntax correct.

Is there anyone with this kind of experience that can help me figure out
the
correct syntax?

Thanks
Brooks
-- 
View this message in context:
http://www.nabble.com/Direct-SQL-Active-Link-to-query-Oracle-from-SQL-Se
rver-tf4809105.html#a13759981
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Direct SQL Active Link to query Oracle from SQL Server

[brooksm]

Hi Listers
I've built a query using openquery that queries an oracle view from my
ARSystem on SQL Server 2005

This doesn't work:
select * from openquery(STG,'select *
from USER.HOUSEHOLD_VIEW
where HOUSEHOLD_ID = ''$Email Address$'')

Produces this error:
ARERR [552] Failure during SQL operation to the database : The ROLLBACK
TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server
3903)
The preceding message occurred during the execution of active link Retail
Help Desk - SQL  -- action 1. (ARNOTE 1101)


If I change the (= ''$Email Address$'') to (= ''[EMAIL PROTECTED]'') it works
fine. I'd ultimately like to use (LIKE ''$Email Address$'' + ''%'') but just
can't get the syntax correct.

Is there anyone with this kind of experience that can help me figure out the
correct syntax?

Thanks
Brooks
-- 
View this message in context: 
http://www.nabble.com/Direct-SQL-Active-Link-to-query-Oracle-from-SQL-Server-tf4809105.html#a13759981
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Mid-Tier displays GMT time

[Michelle L]

Hi, Folks:

I meant to respond to this last week.  There is a documented bug in the 
Mid-Tier regarding Timezone.  It was allegedly fixed in Mid-Tier 7.0.1 
Patch 003, but I'm here to tell you that it's not.  We're on Mid-Tier 
7.0.1 Patch 004 (Windows 2003, IIS 6, Servlet Exec, Internet Explorer)

The bug is this.  Dates on the Mid-Tier should reflect the timezone of the 
current user.  This doesn't work when bypassing the login page, because 
the timezone.js is not loaded.  So this would affect SSO implementations, 
direct access URLs with username/password, etc.

SW00261139   The mid tier fails to load the correct time zone file for the 
user's time zone when the user bypasses the login screen. Fixed in Patch 
003.
What version of the Mid-Tier are you on?  Has anyone loaded Mid-Tier 7.0.1 
patch 005.  It doesn't work in Mid-Tier 7.1 either, unless you login to 
the Mid-Tier the old-fashioned way.
Thanks,
Michelle



"LJ LongWing (Head)" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

11/12/2007 09:07 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Mid-Tier displays GMT time






Mid-Tier displays time based on either the preference record of the user 
in
question, or based on the TimeZone of the server.  If your users don't 
have
preference records it defaults to server.  if your Server is set as GMT,
then so will your Mid-Tier 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS
Sent: Monday, November 12, 2007 12:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier displays GMT time

Hi Eli and Listers,

Is there any way we can configure the mid-tier not to auto-adjust the time
to GMT?


Regards
Thiru 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR
Sent: Friday, November 09, 2007 6:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier displays GMT time

Hi,

Just deduct 28800 from your Start and End Dates when doing query on the 
web
if you don't want the Mid-Tier to auto-adjust the time to GMT:

'Create Date' >= ("10/01/2007 00:00:00 AM" - 28800) AND 'Create Date'
< ("11/01/2007 00:00:00 AM" - 28800)

Cheers!

~ Eli ~


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==

Confidentiality Notice: The information contained in and transmitted with this 
communication is strictly confidential, is intended only for the use of the 
intended recipient, and is the property of Countrywide Financial Corporation or 
its affiliates and subsidiaries. If you are not the intended recipient, you are 
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with the communication or dissemination, distribution, or copying of this 
communication is strictly prohibited by law. If you have received this 
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Remedy Link for palm

[Welton Bryant]

Hello,
 
Is anyone using Remedy Link for palm on ars 7.0.o1? I know it is not
supported anymore but is there any reason it would not work on 7.0.01?
Also are there any good alternatives to replace Remedy Link for palm.
Thanks in advance.
 
Welton Bryant MCSE,MCP  
Sr. Business Applications Analyst   
CareTech Solutions Inc. 





 

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Re: Server groups

[Grooms, Frederick W]

How have you set up the Server Group Signaling information (Database or
arsignal)?   According to the Configuring doc the database method has a
built in delay.
 
You should be able to manually run the arsignal utility to force servers
B,C, and D to update.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Shaffer
Sent: Wednesday, November 14, 2007 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Server groups


** ARS 7.1
Oracle 10g
 
Server Group
 
Server A - Dev Cache enabled
Server B - Admin Operations disabled
Server C - Admin Operations disabled
Server D - Admin Operations disabled
 
When I modify a filter on Server A in the admin tool , the change does
not show up in Server B, C, or D until I bounce those boxes.  
 
Is there something I am missing or is that how it is suppose to work in
a server group
 

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Re: 7.0 ITSM Reports

[strauss]

I sent you a .csv file from the Report form a little bit ago...

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
Sent: Wednesday, November 14, 2007 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0 ITSM Reports



** 
Rabi, 

I do not have ITSM 7 available.  I am in the middle of project
documentation, listing the differences between 6 and 7. 

Regards, 

Benjamin M. Trimmer
ITIL v3 Foundation Certified
Remedy Skilled Professional
Senior Business Analyst, IT Services Group
Enbridge Energy Company, Inc. 




Rabi Tripathi <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

11/14/2007 04:12 PM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: 7.0 ITSM Reports






Banjamin:
I don't know how much detail are you looking for, but
if you need a simple list of report names, do a query
on "Reports" form and then do a Remedy report to a
file on it to get a list.

I am assuming you have an ITSM 7 installation
available.


> On 11/14/07, Benjamin Trimmer <[EMAIL PROTECTED]>
> wrote:
> >
> > **
> > Fellow Listers,
> >
> > I've been in contact with Remedy Support and have
> gotten the expected,
> > usual response as of late - nothing really towards
> my question.  Anyways,
> > does anyone have a list of the "out of the box"
> ITSM 7.0 Reports?  In the
> > document "Remedy Help Desk for the Enterprise 6.0
> User's Guide" I was able
> > to see the 6.0 reports.   I was directed to the
> "BMC Remedy 7.0 What's New
> > in Release 7.0" document, which just has some
> additional reports.
> >
> > I asked the question if the same reports that are
> in 6 are still in 7.  I
> > have not received a response.
> >
> > So, does anyone have a list of the 7.0 reports?
> >
> > Regards,
> >
> > *Benjamin M. Trimmer**
> > ITIL v3 Foundation Certified**
> > Remedy Skilled Professional
> > Senior Business Analyst, IT Services Group**
> > Enbridge Energy Company, Inc.*
> 
>


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> 






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Are"





* * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT
NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * 



Unless otherwise indicated or obvious from the nature of the
transmittal, the information contained in this email message is
CONFIDENTIAL information intended for the use of the individual or
entity named herein. If the reader of this message is not the intended
recipient, or the employee or agent responsible to deliver it to the
intended recipient, you are hereby notified that any dissemination,
distribution or copying of this communication is strictly prohibited. If
you have received this communication in error, please immediately notify
the sender using the above contact information or by return email and
delete this message and any copies from your computer system. Thank you.


__20060125___This posting was submitted with
HTML in it___ 


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Server groups

[Kevin Shaffer]

ARS 7.1
Oracle 10g
 
Server Group
 
Server A - Dev Cache enabled
Server B - Admin Operations disabled
Server C - Admin Operations disabled
Server D - Admin Operations disabled
 
When I modify a filter on Server A in the admin tool , the change does not show 
up in Server B, C, or D until I bounce those boxes.  
 
Is there something I am missing or is that how it is suppose to work in a 
server group
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Re: 7.0 ITSM Reports

[Benjamin Trimmer]

Rabi,

I do not have ITSM 7 available.  I am in the middle of project 
documentation, listing the differences between 6 and 7.

Regards,

Benjamin M. Trimmer
ITIL v3 Foundation Certified
Remedy Skilled Professional
Senior Business Analyst, IT Services Group
Enbridge Energy Company, Inc.




Rabi Tripathi <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

11/14/2007 04:12 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: 7.0 ITSM Reports






Banjamin:
I don't know how much detail are you looking for, but
if you need a simple list of report names, do a query
on "Reports" form and then do a Remedy report to a
file on it to get a list.

I am assuming you have an ITSM 7 installation
available.


> On 11/14/07, Benjamin Trimmer <[EMAIL PROTECTED]>
> wrote:
> >
> > **
> > Fellow Listers,
> >
> > I've been in contact with Remedy Support and have
> gotten the expected,
> > usual response as of late - nothing really towards
> my question.  Anyways,
> > does anyone have a list of the "out of the box"
> ITSM 7.0 Reports?  In the
> > document "Remedy Help Desk for the Enterprise 6.0
> User's Guide" I was able
> > to see the 6.0 reports.   I was directed to the
> "BMC Remedy 7.0 What's New
> > in Release 7.0" document, which just has some
> additional reports.
> >
> > I asked the question if the same reports that are
> in 6 are still in 7.  I
> > have not received a response.
> >
> > So, does anyone have a list of the 7.0 reports?
> >
> > Regards,
> >
> > *Benjamin M. Trimmer**
> > ITIL v3 Foundation Certified**
> > Remedy Skilled Professional
> > Senior Business Analyst, IT Services Group**
> > Enbridge Energy Company, Inc.*
> 
>
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> 



 

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* * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * 
* * * * * * * * * * * * * * * * * *

Unless otherwise indicated or obvious from the nature of the transmittal, the 
information contained in this email message is CONFIDENTIAL information 
intended for the use of the individual or entity named herein. If the reader of 
this message is not the intended recipient, or the employee or agent 
responsible to deliver it to the intended recipient, you are hereby notified 
that any dissemination, distribution or copying of this communication is 
strictly prohibited. If you have received this communication in error, please 
immediately notify the sender using the above contact information or by return 
email and delete this message and any copies from your computer system. Thank 
you.


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Re: Looking for a password generator

[Rick Cook]

Indeed, Matt.  I was worried when Dan Hardy left BMC that this might go on
the back burner, but Appajee has been extremely supportive of this
technology, and we (sorry, Dan) haven't missed a beat in terms of the
usefulness of it.

Thanks, Appajee!

Rick

On 11/14/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
>
> Appajee,
>
> Thank you for updating the scripting plugin to v7.1.
> Thank you for publishing the source code for it. ( A very big thank
> you.) I did not bump into the license of choice for the code just
> yet
>
>
> I will need to find some time to poke around at this new code. :)
>
> Thank you very much for your work on this plugin over the last few ARS
> versions. It has been a great tool and now that it is open sourced
> I can only hope that it might be better adopted and used.
>
>
> I have had very few "bright spots of hope" from inside BMC to point at
> lately. And I have to say... you are one of them.
> Please keep up the good work.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On Nov 14, 2007 2:27 PM, Papolu, Appajee <[EMAIL PROTECTED]> wrote:
> > Hi
> >
> > I just posted a download on BMCDN, "BMC Remedy Java Plug-in Server 7.1 -
> > Sample Plug-ins (FilterAPI and ARDBC)". Included in this download is a
> > BeanShell hosting FilterAPI plug-in. Well, its functionality is same as
> > pre-7.1 version ARF plug-in unsupported utility posted on Dev Community
> > - basically to running a piece of Java code as filterAPI function logic.
> >
> >
> > However this new download is 7.1 based first-class Java plug-in
> > implementation rather than a C plug-in hosting Java code. Also included
> > is all source code for this filter API plug-in and build information. In
> > addition, this infrastructure is expanded to other "similar" script
> > hosting plug-ins - JavaScript (Mozilla Rhino based), jython, and Java
> > Reflection plug-ins (for example, you can do String.replaceAll OR
> > Math.pow kind of method invocations without really writing a full
> > fledged plug-in).
> >
> > BTW, I have already tried out Carey's password generator in this new
> > BeanShell scripting plug-in. It worked nicely, with a couple of minor
> > changes. Import the attached passwordGen.arx into "Filter Script
> > Library" form & try it out in "Java Scripting Test" sample form.
> >
> > This download is available on BMCDN at:
> >
> > BMCDN Home > Resource Center> Downloads> BMC Atrium & Foundation
> > Technologies> Remedy AR System > Source Samples > Document 2548
> >
> > http://developer.bmc.com/jiveProd/entry.jspa?externalID=2548
> >
> >
> > Regards
> > Appajee

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Re: New Open Source Project

[Papolu, Appajee]

Hi Axton

Just an informational message, may be useful in the context of "Python
API for AR System"...

- If you are looking for Windows only support, then you might want to
check out existing "AR System .NET and COM API 7.1" and use it from
within IronPython
(http://www.codeplex.com/Wiki/View.aspx?ProjectName=IronPython ). With
these two in conjunction, you get pretty rich AR System API accessible
from within Python code, well of course, on Windows platform alone. By
the way, 7.1 .NET API actually has CMDB APIs as well, although minimally
tested.

- Although I played very little with Jython
(http://www.jython.org/Project/index.html ), I do believe, AR System
Java API 7.1 can be exercised from within Jython code easily. So if
you're looking for a Python-friendly way to call AR APIs on all AR
supported platforms, may be you should consider checking out "Jython &
AR Java API 7.1" pairing.

BTW, by no means I am trying to discourage new open source project or
new API wrappers here. But, in this specific case, I just wanted to
mention a couple of existing possibilities that may potentially avoid
time consuming effort of rolling an all new Python API wrapper. In any
case, it is quite likely that you are already aware of these
alternatives but have reason(s) to build new Python AR API wrapper. 

Regards
Appajee


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, November 14, 2007 7:25 AM
To: arslist@ARSLIST.ORG
Subject: New Open Source Project

This was posted on ARSwiki.org:

pyARS

The pyARS project provides a mostly Pythonic interface to the ARSystem
(ARS) API functions as well as Atrium CMDB API functions for CPython.
The requirements for Windows are low: Python, cTypes and the Remedy
DLL.

http://arswiki.org/wiki/Open_Source_Projects#pyARS


Thanks,
Axton Grams


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Re: 7.0 ITSM Reports

[Rabi Tripathi]

Banjamin:
I don't know how much detail are you looking for, but
if you need a simple list of report names, do a query
on "Reports" form and then do a Remedy report to a
file on it to get a list.

I am assuming you have an ITSM 7 installation
available.


> On 11/14/07, Benjamin Trimmer <[EMAIL PROTECTED]>
> wrote:
> >
> > **
> > Fellow Listers,
> >
> > I've been in contact with Remedy Support and have
> gotten the expected,
> > usual response as of late - nothing really towards
> my question.  Anyways,
> > does anyone have a list of the "out of the box"
> ITSM 7.0 Reports?  In the
> > document "Remedy Help Desk for the Enterprise 6.0
> User's Guide" I was able
> > to see the 6.0 reports.   I was directed to the
> "BMC Remedy 7.0 What's New
> > in Release 7.0" document, which just has some
> additional reports.
> >
> > I asked the question if the same reports that are
> in 6 are still in 7.  I
> > have not received a response.
> >
> > So, does anyone have a list of the 7.0 reports?
> >
> > Regards,
> >
> > *Benjamin M. Trimmer**
> > ITIL v3 Foundation Certified**
> > Remedy Skilled Professional
> > Senior Business Analyst, IT Services Group**
> > Enbridge Energy Company, Inc.*
> 
>
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> 



  

Never miss a thing.  Make Yahoo your home page. 
http://www.yahoo.com/r/hs

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Re: 7.1 Compatibility Matrix

[Easter, David]

This has now been corrected.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.




From: Easter, David 
Sent: Wednesday, November 14, 2007 11:58 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: 7.1 Compatibility Matrix


The correct path is:
 
http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_
Matrix_v1_0_2.pdf
 
The link was accidentally corrupted when the file was updated to version
1.02.  IT is working to correct it now.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jon Chau
Sent: Wednesday, November 14, 2007 10:39 AM
To: arslist@ARSLIST.ORG
Subject: 7.1 Compatibility Matrix


** I was trying to view the 7.1 Compatibility Matrix on the BMC Support
Web site, but the link is broken.  I reported it, but am wondering how
long it will take to fix it.  Can someone forward this to me if they
have it?

http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_
Matrix_v1_0_1.pdf

Thanks,
Jon
__20060125___This posting was submitted with HTML in
it___ 

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Re: Looking for a password generator

[Carey Matthew Black]

Appajee,

Thank you for updating the scripting plugin to v7.1.
Thank you for publishing the source code for it. ( A very big thank
you.) I did not bump into the license of choice for the code just
yet


I will need to find some time to poke around at this new code. :)

Thank you very much for your work on this plugin over the last few ARS
versions. It has been a great tool and now that it is open sourced
I can only hope that it might be better adopted and used.


I have had very few "bright spots of hope" from inside BMC to point at
lately. And I have to say... you are one of them.
Please keep up the good work.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Nov 14, 2007 2:27 PM, Papolu, Appajee <[EMAIL PROTECTED]> wrote:
> Hi
>
> I just posted a download on BMCDN, "BMC Remedy Java Plug-in Server 7.1 -
> Sample Plug-ins (FilterAPI and ARDBC)". Included in this download is a
> BeanShell hosting FilterAPI plug-in. Well, its functionality is same as
> pre-7.1 version ARF plug-in unsupported utility posted on Dev Community
> - basically to running a piece of Java code as filterAPI function logic.
>
>
> However this new download is 7.1 based first-class Java plug-in
> implementation rather than a C plug-in hosting Java code. Also included
> is all source code for this filter API plug-in and build information. In
> addition, this infrastructure is expanded to other "similar" script
> hosting plug-ins - JavaScript (Mozilla Rhino based), jython, and Java
> Reflection plug-ins (for example, you can do String.replaceAll OR
> Math.pow kind of method invocations without really writing a full
> fledged plug-in).
>
> BTW, I have already tried out Carey's password generator in this new
> BeanShell scripting plug-in. It worked nicely, with a couple of minor
> changes. Import the attached passwordGen.arx into "Filter Script
> Library" form & try it out in "Java Scripting Test" sample form.
>
> This download is available on BMCDN at:
>
> BMCDN Home > Resource Center> Downloads> BMC Atrium & Foundation
> Technologies> Remedy AR System > Source Samples > Document 2548
>
> http://developer.bmc.com/jiveProd/entry.jspa?externalID=2548
>
>
> Regards
> Appajee

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Re: Duplicate Emails Being sent

[Clarkson, Timothy]

I have seen something similar we are on 7.0.1 unpatched. The condition for ours 
was when a incident was resolved and then updated it would send duplicate 
emails when it should in fact not send any.

Cheers



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sokol, Brian
Sent: Thursday, 15 November 2007 09:30
To: arslist@ARSLIST.ORG
Subject: Re: Duplicate Emails Being sent

** 
I am on version 7.1.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Ben Cantatore
Sent: Wednesday, November 14, 2007 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Duplicate Emails Being sent
** 
SW00272549 
Email notifications are being sent out twice randomly.



Fixed in patch 5 for version 7.0.1 

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946 

Dwayne Martin <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"  
11/14/2007 12:49 PM 
Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG 
cc

Subject
Re: Duplicate Emails Being sent







Re: Has anyone seen this behavior before?

Yes.  It started when we upgraded to 7.0.1, and it happened all the time, not 
just occasionally.  It went away when we upgraded to 7.1. (We are on a RH Linux 
ARS server.)

Dwayne Martin
James Madison University

 Original message 
>Date: Wed, 14 Nov 2007 12:37:45 -0500
>From: "Sokol, Brian" <[EMAIL PROTECTED]>  
>Subject: Duplicate Emails Being sent  
>To: arslist@ARSLIST.ORG
>
>   ** 
>
>   Occasionally an end user will get the same email
>   from ARS twice. Has anyone seen this behavior
>   before?
>
>   Brian Sokol
>   Manager, Desktop Services
>   Scholastic Inc.
>   557 Broadway
>   NY, NY 10012
>   (212) 343-6494
>   http://www.Scholastic.com
>
>   __20060125___This posting was
>   submitted with HTML in it___

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__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___ 

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Re: Help zeroing permission/support group data in ARS7.1/ITSM 7.0.02?

[strauss]

The ability to load changed foundation and support staff/group data
would be very useful; as you probably heard too at UserWorld, the BMC
Data Management app won't be anything but an initial import tool until a
later release.  How much later is anyone's guess, since all of the
"tools" and techniques for populating and deploying ITSM 7 touted this
year at UW are about a year late (and why most sites are still on 5.6
according to their statistics).

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, November 14, 2007 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help zeroing permission/support group data in ARS7.1/ITSM
7.0.02?


** 
Thanks, Chris - good info as always.
 
One correction - the EffectTech data load solution DOES offer
the people/permission groups import, but only in the advanced solution
that you pay for.  The free download doesn't do that.  I am told that
they are working on a number of enhancements to the advanced product
that will make the entire data loading process easier to do both from a
startup and an ongoing basis. 
 
Rick


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Re: 7.0 ITSM Reports

[Rick Cook]

Ben, have you pinged your sales rep on this?  It seems like a question they
should be able to get you an answer for.

Rick

On 11/14/07, Benjamin Trimmer <[EMAIL PROTECTED]> wrote:
>
> **
> Fellow Listers,
>
> I've been in contact with Remedy Support and have gotten the expected,
> usual response as of late - nothing really towards my question.  Anyways,
> does anyone have a list of the "out of the box" ITSM 7.0 Reports?  In the
> document "Remedy Help Desk for the Enterprise 6.0 User's Guide" I was able
> to see the 6.0 reports.   I was directed to the "BMC Remedy 7.0 What's New
> in Release 7.0" document, which just has some additional reports.
>
> I asked the question if the same reports that are in 6 are still in 7.  I
> have not received a response.
>
> So, does anyone have a list of the 7.0 reports?
>
> Regards,
>
> *Benjamin M. Trimmer**
> ITIL v3 Foundation Certified**
> Remedy Skilled Professional
> Senior Business Analyst, IT Services Group**
> Enbridge Energy Company, Inc.*

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Re: Help zeroing permission/support group data in ARS7.1/ITSM 7.0.02?

[Russell, James C]

Thanks much!

My co-developer found it, and is going through the docs now. We've got
enough customizations in place that I'd rather not reinstall ITSM unless
necessary...but we've got to upgrade to patch 6 anyway, for the tool to
work, so might have to regardless. Definitely will if that tool won't
overwrite. Ah, well. Best option found so far, by far; 'fixing' the
background data hasn't seemed to go anywhere.

Thanks for the undocumented tip, too--definitely worth keeping in mind.

Cheers!
~james

 
[] James C Russell      512.475.9262 |
[] Remedy Development Team      512.475.9400 |
[] The University of Texas, ITS  |
[] [EMAIL PROTECTED]        |
 ~~ 


> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of strauss
> Sent: Wednesday, November 14, 2007 3:14 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Help zeroing permission/support group data in ARS7.1/ITSM
> 7.0.02?
> 
> If it is bad enough, maybe you should load up the new data management
> application (ITSM Patch 9003) and export your data to match the
> spreadsheets, clean it up in the spreadsheets, then load a new
> installation of ITSM with it?  We are planning to build our production
> 7 server that way, and will first test it by exporting data from our
> prototype server and loading it onto a test server to see if it works
> as advertised.  It's brand new, so there will probably be some glitches
> (like the default client install is useless on a Vista workstation due
> to directory lock-down and Excel 2007 security), but if you have to
> start over on foundation data, that is what this tool is supposed to be
> for.  The advantage would be that after you clean the data and load it
> into a fresh install of ITSM, you should be free of the records that
> are in error or obsolete that you can't easily remove in the current
> application.  We are abandoning a lot of prototype Company and related
> data that we decided not to use by doing it this way, without (we hope)
> having to re-create everything manually.  We were going to use the
> EffectTech solution, but it does not handle Support
> Staff/groups/permissions (which is most of the work); the new tool from
> BMC claims to import that data as well.
> 
> BTW, watch out if you have forms that were part of deployable
> applications and got lost somehow (I lost some Change Management join
> forms when uninstalling Approval Server 7.0.01 to install 7.1).  They
> are basically IMPOSSIBLE to replace via either import or Migrator from
> a system that still has them installed correctly.  I am now told that
> you should NEVER uninstall Approval Server once Change Management has
> been installed (no, it's not documented anywhere, but they did file a
> defect for that).  If you have any problems with the basic laydown of
> foundation and application forms, you will need to reinstall - which
> makes the ability to reload the foundation and support staff data from
> files extremely valuable.  I would rather rebuild from scratch than go
> live on a system that was covered with band-aids...
> 
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> 
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Russell, James C
> > Sent: Wednesday, November 14, 2007 11:37 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Help zeroing permission/support group data in
> > ARS7.1/ITSM 7.0.02?
> >
> > Howdy listers!
> >
> > A blown migration between ARS 7.1, ITSM 7.0.02 (Unix/Oracle
> > to Win2003/SQL) servers has caused some interesting
> > company/support group/people permissions errors, and we'd
> > like to zero everything and start over (Re-migrating with
> > Migrator hasn't worked out correctly, and we need to change
> > support company structure, anyway).
> >
> > The problem...there are more background foundation forms for
> > this purpose than any number of sticks may be shaken at, so
> > far as I can tell. Not to mention those concerning
> > assignment, notification, aliases...the list goes on.
> >
> > Have any of you grand folks run across this before? If I had
> > a clean database image to roll back to, that'd be ideal...but
> > we don't have one that contains all the installed
> > applications without some corrupt data in (last time *that*
> > will happen!). We tried zeroing it by poring over forms and
> > deleting what we'd added, but miss a form here or there, and
> > it corrupts subsequent data entry.
> >
> > Just now, we're running across assignment problems--I did
> > find a load of bad/left over data in CTM:People Permission
> > Groups, and am fixing that.
> > Several other forms have already been 'fixed,' like
> > CTM:SYS-Access Permission Grps, and some have good data
> > already, like CTM:Support Group Associatio

Re: Help zeroing permission/support group data in ARS7.1/ITSM 7.0.02?

[Rick Cook]

Thanks, Chris - good info as always.

One correction - the EffectTech data load solution DOES offer the
people/permission groups import, but only in the advanced solution that you
pay for.  The free download doesn't do that.  I am told that they are
working on a number of enhancements to the advanced product that will make
the entire data loading process easier to do both from a startup and an
ongoing basis.

Rick

On 11/14/07, strauss <[EMAIL PROTECTED]> wrote:
>
> If it is bad enough, maybe you should load up the new data management
> application (ITSM Patch 9003) and export your data to match the
> spreadsheets, clean it up in the spreadsheets, then load a new installation
> of ITSM with it?  We are planning to build our production 7 server that way,
> and will first test it by exporting data from our prototype server and
> loading it onto a test server to see if it works as advertised.  It's brand
> new, so there will probably be some glitches (like the default client
> install is useless on a Vista workstation due to directory lock-down and
> Excel 2007 security), but if you have to start over on foundation data, that
> is what this tool is supposed to be for.  The advantage would be that after
> you clean the data and load it into a fresh install of ITSM, you should be
> free of the records that are in error or obsolete that you can't easily
> remove in the current application.  We are abandoning a lot of prototype
> Company and related data that we decided not to use by doing it this way,
> without (we hope) having to re-create everything manually.  We were going to
> use the EffectTech solution, but it does not handle Support
> Staff/groups/permissions (which is most of the work); the new tool from BMC
> claims to import that data as well.
>
> BTW, watch out if you have forms that were part of deployable applications
> and got lost somehow (I lost some Change Management join forms when
> uninstalling Approval Server 7.0.01 to install 7.1).  They are basically
> IMPOSSIBLE to replace via either import or Migrator from a system that still
> has them installed correctly.  I am now told that you should NEVER uninstall
> Approval Server once Change Management has been installed (no, it's not
> documented anywhere, but they did file a defect for that).  If you have any
> problems with the basic laydown of foundation and application forms, you
> will need to reinstall - which makes the ability to reload the foundation
> and support staff data from files extremely valuable.  I would rather
> rebuild from scratch than go live on a system that was covered with
> band-aids...
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Russell, James C
> > Sent: Wednesday, November 14, 2007 11:37 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Help zeroing permission/support group data in
> > ARS7.1/ITSM 7.0.02?
> >
> > Howdy listers!
> >
> > A blown migration between ARS 7.1, ITSM 7.0.02 (Unix/Oracle
> > to Win2003/SQL) servers has caused some interesting
> > company/support group/people permissions errors, and we'd
> > like to zero everything and start over (Re-migrating with
> > Migrator hasn't worked out correctly, and we need to change
> > support company structure, anyway).
> >
> > The problem...there are more background foundation forms for
> > this purpose than any number of sticks may be shaken at, so
> > far as I can tell. Not to mention those concerning
> > assignment, notification, aliases...the list goes on.
> >
> > Have any of you grand folks run across this before? If I had
> > a clean database image to roll back to, that'd be ideal...but
> > we don't have one that contains all the installed
> > applications without some corrupt data in (last time *that*
> > will happen!). We tried zeroing it by poring over forms and
> > deleting what we'd added, but miss a form here or there, and
> > it corrupts subsequent data entry.
> >
> > Just now, we're running across assignment problems--I did
> > find a load of bad/left over data in CTM:People Permission
> > Groups, and am fixing that.
> > Several other forms have already been 'fixed,' like
> > CTM:SYS-Access Permission Grps, and some have good data
> > already, like CTM:Support Group Associations (yet assignment
> > still fails).
> >
> > A small bit of past experience with this already suggests
> > that the problem with assignments and access restrictions
> > aren't going to be fixed with this data update, either..and
> > time is a-tickin'.
> >
> > Any ideas, suggestions, or advice is most welcome--if there
> > are any other details I can supply that would help, I'll be
> > more than happy to.
> >
> > Thank you!
> >
> > ~james
> >
> > 
> > [] James C Russell  512.475.9262 | [] Remedy
> > Development Te

7.0 ITSM Reports

[Benjamin Trimmer]

Fellow Listers,

I've been in contact with Remedy Support and have gotten the expected, 
usual response as of late - nothing really towards my question.  Anyways, 
does anyone have a list of the "out of the box" ITSM 7.0 Reports?  In the 
document "Remedy Help Desk for the Enterprise 6.0 User's Guide" I was able 
to see the 6.0 reports.   I was directed to the "BMC Remedy 7.0 What's New 
in Release 7.0" document, which just has some additional reports.

I asked the question if the same reports that are in 6 are still in 7.  I 
have not received a response.

So, does anyone have a list of the 7.0 reports?

Regards,

Benjamin M. Trimmer
ITIL v3 Foundation Certified
Remedy Skilled Professional
Senior Business Analyst, IT Services Group
Enbridge Energy Company, Inc.


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strictly prohibited. If you have received this communication in error, please 
immediately notify the sender using the above contact information or by return 
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Re: JDBC ARDBC Plugin

[Axton]

Not an urgent matter, just can't use it for anything until the terms
of use and distribution are solidified.  The gpl licensed file will
require that the entire set of source files be released under the gpl
license.

Axton Grams

On 11/14/07, Papolu, Appajee <[EMAIL PROTECTED]> wrote:
> I was expecting this was coming!! :-)
>
> The PrimitiveWrapFactory is from Mozilla script examples, which is used
> as-is in the JavaScriptPlugin sample and hence is included.
>
> The overall licensing terms for these set of plug-ins, I need to work
> with our product folk to add the necessary licensing terms/language. For
> now, while I am no legal expert on these matters, a mere mortal
> developer  - I would like to see the 'formal' licensing terms to be
> some thing not hurting BMC, nor these sample's users and to be
> friendly/open for community contribution towards these samples.
>
> If this formalization is an issue, just write me a line offline and I
> will work with our product folks. Or, if it is not an urgent matter, but
> has to be dealt with it -- we'll do so as well in the mean time.
>
> Regards
> Appajee
> [EMAIL PROTECTED]
>
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Wednesday, November 14, 2007 11:56 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: JDBC ARDBC Plugin
>
> Or not; from PrimitiveWrapFactory.java:
>
> /* -*- Mode: java; tab-width: 8; indent-tabs-mode: nil; c-basic-offset:
> 4 -*-
>  *
>  * * BEGIN LICENSE BLOCK *
>  * Version: MPL 1.1/GPL 2.0
>  *
>  * The contents of this file are subject to the Mozilla Public License
> Version
>  * 1.1 (the "License"); you may not use this file except in compliance
> with
>  * the License. You may obtain a copy of the License at
>  * http://www.mozilla.org/MPL/
>  *
>  * Software distributed under the License is distributed on an "AS IS"
> basis,
>  * WITHOUT WARRANTY OF ANY KIND, either express or implied. See the
> License
>  * for the specific language governing rights and limitations under the
>  * License.
>  *
>  * The Original Code is Rhino code, released
>  * May 6, 1998.
> ...
>
> Axton
>
>
> On Nov 14, 2007 2:44 PM, Axton <[EMAIL PROTECTED]> wrote:
> > BSD License?
> >
> > Axton Grams
> >
> >
> > On Nov 14, 2007 2:09 PM, Papolu, Appajee <[EMAIL PROTECTED]>
> wrote:
> > > May be I have a starter template for this one...
> > >
> > > I just posted a modified version of ARDBC sample code on BMCDN, with
> the
> > > following announcement. Check it out...
> > >
> > > >
> > > We have posted complete source, build instructions and usage
> information
> > > for a set of sample AR System Java Plug-ins. These samples include
> ...
> > >
> > > JdbcDataSource plug-in -- have you ever wanted to create a JDBC
> ARDBC
> > > plug-in so that you can create VendorForms against a JDBC aware data
> > > source? If so, take a look at this plug-in. As this plug-in
> > > implementation is just a starting template and does not have
> complete
> > > implementation, use this is your basis; better yet consider
> contributing
> > > your changes into this plug-in enriching the implementation for rest
> of
> > > the community as well.
> > >
> > > Set of scripting Filter API plug-ins  - have you ever wanted to
> create
> > > your filter API logic in JavaScript, Java (BeanShell), Jython or
> some
> > > form of Java reflection based method calls? If so, check out these
> > > sample plug-ins. Again, all these plug-ins are given as source, so
> you
> > > know what exactly these samples are doing to host/run your script
> code.
> > > So if you need an enhancement or a bug fix, consider posting it back
> for
> > > rest of the community's benefit.
> > >
> > > Oh, well, enough of the intro! You can get to the download at:
> > >
> > > BMCDN Home > Resource Center> Downloads> BMC Atrium & Foundation
> > > Technologies> Remedy AR System > Source Samples > Document 2548
> > >
> > >
> > > http://developer.bmc.com/jiveProd/entry.jspa?externalID=2548
> > > 
> > >
> > > Regards
> > > Appajee
> > >
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> > > Sent: Saturday, September 08, 2007 7:42 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: JDBC ARDBC Plugin
> > >
> > > Axton,
> > >
> > > I think it is a great idea. And the sample ARDBC Java plugin looks
> > > fairly good at first blush. :)
> > >
> > > From
> > >
> (...\Api\javaplugins\samplesrc.jar!\java\com\bmc\arsys\plugin\sample\ARD
> > > BCSample.java)
> > >
> > >
> 
> ___
> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > >
> >
>
> 
> ___
> UNSUBSCRIBE or

Re: Help zeroing permission/support group data in ARS7.1/ITSM 7.0.02?

[strauss]

If it is bad enough, maybe you should load up the new data management 
application (ITSM Patch 9003) and export your data to match the spreadsheets, 
clean it up in the spreadsheets, then load a new installation of ITSM with it?  
We are planning to build our production 7 server that way, and will first test 
it by exporting data from our prototype server and loading it onto a test 
server to see if it works as advertised.  It's brand new, so there will 
probably be some glitches (like the default client install is useless on a 
Vista workstation due to directory lock-down and Excel 2007 security), but if 
you have to start over on foundation data, that is what this tool is supposed 
to be for.  The advantage would be that after you clean the data and load it 
into a fresh install of ITSM, you should be free of the records that are in 
error or obsolete that you can't easily remove in the current application.  We 
are abandoning a lot of prototype Company and related data that we decided not 
to use by doing it this way, without (we hope) having to re-create everything 
manually.  We were going to use the EffectTech solution, but it does not handle 
Support Staff/groups/permissions (which is most of the work); the new tool from 
BMC claims to import that data as well.

BTW, watch out if you have forms that were part of deployable applications and 
got lost somehow (I lost some Change Management join forms when uninstalling 
Approval Server 7.0.01 to install 7.1).  They are basically IMPOSSIBLE to 
replace via either import or Migrator from a system that still has them 
installed correctly.  I am now told that you should NEVER uninstall Approval 
Server once Change Management has been installed (no, it's not documented 
anywhere, but they did file a defect for that).  If you have any problems with 
the basic laydown of foundation and application forms, you will need to 
reinstall - which makes the ability to reload the foundation and support staff 
data from files extremely valuable.  I would rather rebuild from scratch than 
go live on a system that was covered with band-aids...

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Russell, James C
> Sent: Wednesday, November 14, 2007 11:37 AM
> To: arslist@ARSLIST.ORG
> Subject: Help zeroing permission/support group data in 
> ARS7.1/ITSM 7.0.02?
> 
> Howdy listers!
> 
> A blown migration between ARS 7.1, ITSM 7.0.02 (Unix/Oracle 
> to Win2003/SQL) servers has caused some interesting 
> company/support group/people permissions errors, and we'd 
> like to zero everything and start over (Re-migrating with 
> Migrator hasn't worked out correctly, and we need to change 
> support company structure, anyway).
> 
> The problem...there are more background foundation forms for 
> this purpose than any number of sticks may be shaken at, so 
> far as I can tell. Not to mention those concerning 
> assignment, notification, aliases...the list goes on.
> 
> Have any of you grand folks run across this before? If I had 
> a clean database image to roll back to, that'd be ideal...but 
> we don't have one that contains all the installed 
> applications without some corrupt data in (last time *that* 
> will happen!). We tried zeroing it by poring over forms and 
> deleting what we'd added, but miss a form here or there, and 
> it corrupts subsequent data entry. 
> 
> Just now, we're running across assignment problems--I did 
> find a load of bad/left over data in CTM:People Permission 
> Groups, and am fixing that.
> Several other forms have already been 'fixed,' like 
> CTM:SYS-Access Permission Grps, and some have good data 
> already, like CTM:Support Group Associations (yet assignment 
> still fails).
> 
> A small bit of past experience with this already suggests 
> that the problem with assignments and access restrictions 
> aren't going to be fixed with this data update, either..and 
> time is a-tickin'.
> 
> Any ideas, suggestions, or advice is most welcome--if there 
> are any other details I can supply that would help, I'll be 
> more than happy to.
> 
> Thank you!
> 
> ~james
> 
>  
> [] James C Russell      512.475.9262 | [] Remedy 
> Development Team      512.475.9400 |
> [] The University of Texas, ITS  |
> [] [EMAIL PROTECTED]        |
>  ~~ 
> 
> 
> 
> __
> _
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> 

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Re: Re-appearing Expand Boxes SOLVED

[Rick Cook]

I don't really know - my guess was that it was an inadvertant byproduct of
an unrelated change to the API structure, and that BMC didn't document it
because they probably didn't realize the new requirement was there any more
than we did.

Rick

On 11/14/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
>
> ** It can't have been 6.3. I used to make changes to several views at a
> time and then perform one massive save and it worked in 6.3. Is there
> anything more than meets the eye? A reason behind why they have changed
> that?
>
> *Joe D'Souza*
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *Rick Cook
> *Sent:* Wednesday, November 14, 2007 2:23 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Re-appearing Expand Boxes SOLVED
>
> ** Don't be too embarrassed, Dwayne - that is a recent requirement that
> caught most of us unawares.  You used to be able to save them all at once
> without a problem, but then I think in v6.3 or 7, something internal
> changed, and now we have to save them individually.
>
> Rick
>
> On 11/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
> >
> > This is embarrassing, but after seven years of Remedy development, I
> > didn't know that you had to save each form view one at a time.  I thot you
> > could modify them all, then update them with one big save.  So I was
> > updating the fields in each view, and the last view I changed would stay
> > changed, and the others would revert.
> >
> > Thanks to Ajit Singh of Support for the answer.
> >
> > Dwayne Martin
> > James Madison University
> >
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
> > Hello everyone,
> >
> > We have a customized GN:CallEntry form with lots of fields whose Expand
> > Boxes we want to hide.  So we change the "Expand Box" field attributes from
> > "Default" to "Hide," save the form and close it. But when we reopen the form
> > the Expand Boxes are there again and they have reverted to "Default."
> >
> > Sometimes they revert right away, but usually it depends on how long you
> > let the form sit.  If you reopen it in half an hour, about half of the
> > fields have reverted, but if you wait till the next day they all have. (Sort
> > of like radio-active half-life, each one flipping at random till there are
> > none left.)  It seems to go by views, all of the fields for a particular
> > view flip at once.  And it only seems to affect this one form, but since it
> > is our main form and it has lots of fields it is annoying.
> >
> > Any idea what might cause this?
> >
> > (ARS 7.1, Linux server, Oracle 9.2 db)
>
>

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Re: Re-appearing Expand Boxes SOLVED

[Joe D'Souza]

It can't have been 6.3. I used to make changes to several views at a time
and then perform one massive save and it worked in 6.3. Is there anything
more than meets the eye? A reason behind why they have changed that?


Joe D'Souza


  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rick Cook
  Sent: Wednesday, November 14, 2007 2:23 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Re-appearing Expand Boxes SOLVED


  **
  Don't be too embarrassed, Dwayne - that is a recent requirement that
caught most of us unawares.  You used to be able to save them all at once
without a problem, but then I think in v6.3 or 7, something internal
changed, and now we have to save them individually.

  Rick

  On 11/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
This is embarrassing, but after seven years of Remedy development, I
didn't know that you had to save each form view one at a time.  I thot you
could modify them all, then update them with one big save.  So I was
updating the fields in each view, and the last view I changed would stay
changed, and the others would revert.

Thanks to Ajit Singh of Support for the answer.

Dwayne Martin
James Madison University


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Hello everyone,

We have a customized GN:CallEntry form with lots of fields whose Expand
Boxes we want to hide.  So we change the "Expand Box" field attributes from
"Default" to "Hide," save the form and close it. But when we reopen the form
the Expand Boxes are there again and they have reverted to "Default."

Sometimes they revert right away, but usually it depends on how long you
let the form sit.  If you reopen it in half an hour, about half of the
fields have reverted, but if you wait till the next day they all have. (Sort
of like radio-active half-life, each one flipping at random till there are
none left.)  It seems to go by views, all of the fields for a particular
view flip at once.  And it only seems to affect this one form, but since it
is our main form and it has lots of fields it is annoying.

Any idea what might cause this?

(ARS 7.1, Linux server, Oracle 9.2 db)
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.503 / Virus Database: 269.15.32/1131 - Release Date: 11/14/2007
4:54 PM

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Re: Duplicate Emails Being sent

[Sokol, Brian]

Ok It's not workflow as it has not been changed in several years. Must
be a patch they forgot to include in their latest build.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Wednesday, November 14, 2007 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Duplicate Emails Being sent


** 
I'm not on that version, but I would think that it should be fixed.  I'd
flip on a some logs and double check there's not some errant workflow
that's somehow doing this.  If your search turns up empty, I'd recommend
talking with support. 

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946 



"Sokol, Brian" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

11/14/2007 03:30 PM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: Duplicate Emails Being sent






** 
I am on version 7.1. 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Wednesday, November 14, 2007 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Duplicate Emails Being sent

** 
SW00272549  Email notifications are being sent out twice randomly.




Fixed in patch 5 for version 7.0.1 

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946 


Dwayne Martin <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

11/14/2007 12:49 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc
Subject
Re: Duplicate Emails Being sent








Re: Has anyone seen this behavior before?

Yes.  It started when we upgraded to 7.0.1, and it happened all the
time, not just occasionally.  It went away when we upgraded to 7.1. (We
are on a RH Linux ARS server.)

Dwayne Martin
James Madison University

 Original message 
>Date: Wed, 14 Nov 2007 12:37:45 -0500
>From: "Sokol, Brian" <[EMAIL PROTECTED]>  
>Subject: Duplicate Emails Being sent  
>To: arslist@ARSLIST.ORG
>
>   ** 
>
>   Occasionally an end user will get the same email
>   from ARS twice. Has anyone seen this behavior
>   before?
>
>   Brian Sokol
>   Manager, Desktop Services
>   Scholastic Inc.
>   557 Broadway
>   NY, NY 10012
>   (212) 343-6494
>   http://www.Scholastic.com
>
>   __20060125___This posting was
>   submitted with HTML in it___


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it___ 
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Re: JDBC ARDBC Plugin

[Papolu, Appajee]

I was expecting this was coming!! :-) 

The PrimitiveWrapFactory is from Mozilla script examples, which is used
as-is in the JavaScriptPlugin sample and hence is included. 

The overall licensing terms for these set of plug-ins, I need to work
with our product folk to add the necessary licensing terms/language. For
now, while I am no legal expert on these matters, a mere mortal
developer  - I would like to see the 'formal' licensing terms to be
some thing not hurting BMC, nor these sample's users and to be
friendly/open for community contribution towards these samples. 

If this formalization is an issue, just write me a line offline and I
will work with our product folks. Or, if it is not an urgent matter, but
has to be dealt with it -- we'll do so as well in the mean time.

Regards
Appajee
[EMAIL PROTECTED]





-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, November 14, 2007 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: JDBC ARDBC Plugin

Or not; from PrimitiveWrapFactory.java:

/* -*- Mode: java; tab-width: 8; indent-tabs-mode: nil; c-basic-offset:
4 -*-
 *
 * * BEGIN LICENSE BLOCK *
 * Version: MPL 1.1/GPL 2.0
 *
 * The contents of this file are subject to the Mozilla Public License
Version
 * 1.1 (the "License"); you may not use this file except in compliance
with
 * the License. You may obtain a copy of the License at
 * http://www.mozilla.org/MPL/
 *
 * Software distributed under the License is distributed on an "AS IS"
basis,
 * WITHOUT WARRANTY OF ANY KIND, either express or implied. See the
License
 * for the specific language governing rights and limitations under the
 * License.
 *
 * The Original Code is Rhino code, released
 * May 6, 1998.
...

Axton


On Nov 14, 2007 2:44 PM, Axton <[EMAIL PROTECTED]> wrote:
> BSD License?
>
> Axton Grams
>
>
> On Nov 14, 2007 2:09 PM, Papolu, Appajee <[EMAIL PROTECTED]>
wrote:
> > May be I have a starter template for this one...
> >
> > I just posted a modified version of ARDBC sample code on BMCDN, with
the
> > following announcement. Check it out...
> >
> > >
> > We have posted complete source, build instructions and usage
information
> > for a set of sample AR System Java Plug-ins. These samples include
...
> >
> > JdbcDataSource plug-in -- have you ever wanted to create a JDBC
ARDBC
> > plug-in so that you can create VendorForms against a JDBC aware data
> > source? If so, take a look at this plug-in. As this plug-in
> > implementation is just a starting template and does not have
complete
> > implementation, use this is your basis; better yet consider
contributing
> > your changes into this plug-in enriching the implementation for rest
of
> > the community as well.
> >
> > Set of scripting Filter API plug-ins  - have you ever wanted to
create
> > your filter API logic in JavaScript, Java (BeanShell), Jython or
some
> > form of Java reflection based method calls? If so, check out these
> > sample plug-ins. Again, all these plug-ins are given as source, so
you
> > know what exactly these samples are doing to host/run your script
code.
> > So if you need an enhancement or a bug fix, consider posting it back
for
> > rest of the community's benefit.
> >
> > Oh, well, enough of the intro! You can get to the download at:
> >
> > BMCDN Home > Resource Center> Downloads> BMC Atrium & Foundation
> > Technologies> Remedy AR System > Source Samples > Document 2548
> >
> >
> > http://developer.bmc.com/jiveProd/entry.jspa?externalID=2548
> > 
> >
> > Regards
> > Appajee
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> > Sent: Saturday, September 08, 2007 7:42 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: JDBC ARDBC Plugin
> >
> > Axton,
> >
> > I think it is a great idea. And the sample ARDBC Java plugin looks
> > fairly good at first blush. :)
> >
> > From
> >
(...\Api\javaplugins\samplesrc.jar!\java\com\bmc\arsys\plugin\sample\ARD
> > BCSample.java)
> >
> >

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> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
>


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Re: Duplicate Emails Being sent

[Ben Cantatore]

I'm not on that version, but I would think that it should be fixed.  I'd 
flip on a some logs and double check there's not some errant workflow 
that's somehow doing this.  If your search turns up empty, I'd recommend 
talking with support.

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946



"Sokol, Brian" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

11/14/2007 03:30 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Duplicate Emails Being sent






** 
I am on version 7.1.

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Wednesday, November 14, 2007 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Duplicate Emails Being sent

** 
SW00272549 
Email notifications are being sent out twice randomly.



Fixed in patch 5 for version 7.0.1 

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946 


Dwayne Martin <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
11/14/2007 12:49 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: Duplicate Emails Being sent








Re: Has anyone seen this behavior before?

Yes.  It started when we upgraded to 7.0.1, and it happened all the time, 
not just occasionally.  It went away when we upgraded to 7.1. (We are on a 
RH Linux ARS server.)

Dwayne Martin
James Madison University

 Original message 
>Date: Wed, 14 Nov 2007 12:37:45 -0500
>From: "Sokol, Brian" <[EMAIL PROTECTED]> 
>Subject: Duplicate Emails Being sent 
>To: arslist@ARSLIST.ORG
>
>   ** 
>
>   Occasionally an end user will get the same email
>   from ARS twice. Has anyone seen this behavior
>   before?
>
>   Brian Sokol
>   Manager, Desktop Services
>   Scholastic Inc.
>   557 Broadway
>   NY, NY 10012
>   (212) 343-6494
>   http://www.Scholastic.com
>
>   __20060125___This posting was
>   submitted with HTML in it___

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Re: Duplicate Emails Being sent

[Sokol, Brian]

I am on version 7.1.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Wednesday, November 14, 2007 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Duplicate Emails Being sent


** 
SW00272549  Email notifications are being sent out twice randomly.



Fixed in patch 5 for version 7.0.1 

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946 



Dwayne Martin <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

11/14/2007 12:49 PM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: Duplicate Emails Being sent






Re: Has anyone seen this behavior before?

Yes.  It started when we upgraded to 7.0.1, and it happened all the
time, not just occasionally.  It went away when we upgraded to 7.1. (We
are on a RH Linux ARS server.)

Dwayne Martin
James Madison University

 Original message 
>Date: Wed, 14 Nov 2007 12:37:45 -0500
>From: "Sokol, Brian" <[EMAIL PROTECTED]>  
>Subject: Duplicate Emails Being sent  
>To: arslist@ARSLIST.ORG
>
>   ** 
>
>   Occasionally an end user will get the same email
>   from ARS twice. Has anyone seen this behavior
>   before?
>
>   Brian Sokol
>   Manager, Desktop Services
>   Scholastic Inc.
>   557 Broadway
>   NY, NY 10012
>   (212) 343-6494
>   http://www.Scholastic.com
>
>   __20060125___This posting was
>   submitted with HTML in it___


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Re: 7.1 Compatibility Matrix

[Easter, David]

The correct path is:
 
http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_
Matrix_v1_0_2.pdf
 
The link was accidentally corrupted when the file was updated to version
1.02.  IT is working to correct it now.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jon Chau
Sent: Wednesday, November 14, 2007 10:39 AM
To: arslist@ARSLIST.ORG
Subject: 7.1 Compatibility Matrix


** I was trying to view the 7.1 Compatibility Matrix on the BMC Support
Web site, but the link is broken.  I reported it, but am wondering how
long it will take to fix it.  Can someone forward this to me if they
have it?

http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_
Matrix_v1_0_1.pdf

Thanks,
Jon
__20060125___This posting was submitted with HTML in
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Re: JDBC ARDBC Plugin

[Axton]

Or not; from PrimitiveWrapFactory.java:

/* -*- Mode: java; tab-width: 8; indent-tabs-mode: nil; c-basic-offset: 4 -*-
 *
 * * BEGIN LICENSE BLOCK *
 * Version: MPL 1.1/GPL 2.0
 *
 * The contents of this file are subject to the Mozilla Public License Version
 * 1.1 (the "License"); you may not use this file except in compliance with
 * the License. You may obtain a copy of the License at
 * http://www.mozilla.org/MPL/
 *
 * Software distributed under the License is distributed on an "AS IS" basis,
 * WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
 * for the specific language governing rights and limitations under the
 * License.
 *
 * The Original Code is Rhino code, released
 * May 6, 1998.
...

Axton


On Nov 14, 2007 2:44 PM, Axton <[EMAIL PROTECTED]> wrote:
> BSD License?
>
> Axton Grams
>
>
> On Nov 14, 2007 2:09 PM, Papolu, Appajee <[EMAIL PROTECTED]> wrote:
> > May be I have a starter template for this one...
> >
> > I just posted a modified version of ARDBC sample code on BMCDN, with the
> > following announcement. Check it out...
> >
> > >
> > We have posted complete source, build instructions and usage information
> > for a set of sample AR System Java Plug-ins. These samples include ...
> >
> > JdbcDataSource plug-in -- have you ever wanted to create a JDBC ARDBC
> > plug-in so that you can create VendorForms against a JDBC aware data
> > source? If so, take a look at this plug-in. As this plug-in
> > implementation is just a starting template and does not have complete
> > implementation, use this is your basis; better yet consider contributing
> > your changes into this plug-in enriching the implementation for rest of
> > the community as well.
> >
> > Set of scripting Filter API plug-ins  - have you ever wanted to create
> > your filter API logic in JavaScript, Java (BeanShell), Jython or some
> > form of Java reflection based method calls? If so, check out these
> > sample plug-ins. Again, all these plug-ins are given as source, so you
> > know what exactly these samples are doing to host/run your script code.
> > So if you need an enhancement or a bug fix, consider posting it back for
> > rest of the community's benefit.
> >
> > Oh, well, enough of the intro! You can get to the download at:
> >
> > BMCDN Home > Resource Center> Downloads> BMC Atrium & Foundation
> > Technologies> Remedy AR System > Source Samples > Document 2548
> >
> >
> > http://developer.bmc.com/jiveProd/entry.jspa?externalID=2548
> > 
> >
> > Regards
> > Appajee
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> > Sent: Saturday, September 08, 2007 7:42 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: JDBC ARDBC Plugin
> >
> > Axton,
> >
> > I think it is a great idea. And the sample ARDBC Java plugin looks
> > fairly good at first blush. :)
> >
> > From
> > (...\Api\javaplugins\samplesrc.jar!\java\com\bmc\arsys\plugin\sample\ARD
> > BCSample.java)
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
>

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Re: JDBC ARDBC Plugin

[Axton]

BSD License?

Axton Grams

On Nov 14, 2007 2:09 PM, Papolu, Appajee <[EMAIL PROTECTED]> wrote:
> May be I have a starter template for this one...
>
> I just posted a modified version of ARDBC sample code on BMCDN, with the
> following announcement. Check it out...
>
> >
> We have posted complete source, build instructions and usage information
> for a set of sample AR System Java Plug-ins. These samples include ...
>
> JdbcDataSource plug-in -- have you ever wanted to create a JDBC ARDBC
> plug-in so that you can create VendorForms against a JDBC aware data
> source? If so, take a look at this plug-in. As this plug-in
> implementation is just a starting template and does not have complete
> implementation, use this is your basis; better yet consider contributing
> your changes into this plug-in enriching the implementation for rest of
> the community as well.
>
> Set of scripting Filter API plug-ins  - have you ever wanted to create
> your filter API logic in JavaScript, Java (BeanShell), Jython or some
> form of Java reflection based method calls? If so, check out these
> sample plug-ins. Again, all these plug-ins are given as source, so you
> know what exactly these samples are doing to host/run your script code.
> So if you need an enhancement or a bug fix, consider posting it back for
> rest of the community's benefit.
>
> Oh, well, enough of the intro! You can get to the download at:
>
> BMCDN Home > Resource Center> Downloads> BMC Atrium & Foundation
> Technologies> Remedy AR System > Source Samples > Document 2548
>
>
> http://developer.bmc.com/jiveProd/entry.jspa?externalID=2548
> 
>
> Regards
> Appajee
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Saturday, September 08, 2007 7:42 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: JDBC ARDBC Plugin
>
> Axton,
>
> I think it is a great idea. And the sample ARDBC Java plugin looks
> fairly good at first blush. :)
>
> From
> (...\Api\javaplugins\samplesrc.jar!\java\com\bmc\arsys\plugin\sample\ARD
> BCSample.java)
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

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Re: Looking for a password generator

[Papolu, Appajee]

Hi 

I just posted a download on BMCDN, "BMC Remedy Java Plug-in Server 7.1 -
Sample Plug-ins (FilterAPI and ARDBC)". Included in this download is a
BeanShell hosting FilterAPI plug-in. Well, its functionality is same as
pre-7.1 version ARF plug-in unsupported utility posted on Dev Community
- basically to running a piece of Java code as filterAPI function logic.


However this new download is 7.1 based first-class Java plug-in
implementation rather than a C plug-in hosting Java code. Also included
is all source code for this filter API plug-in and build information. In
addition, this infrastructure is expanded to other "similar" script
hosting plug-ins - JavaScript (Mozilla Rhino based), jython, and Java
Reflection plug-ins (for example, you can do String.replaceAll OR
Math.pow kind of method invocations without really writing a full
fledged plug-in).

BTW, I have already tried out Carey's password generator in this new
BeanShell scripting plug-in. It worked nicely, with a couple of minor
changes. Import the attached passwordGen.arx into "Filter Script
Library" form & try it out in "Java Scripting Test" sample form.

This download is available on BMCDN at:

BMCDN Home > Resource Center> Downloads> BMC Atrium & Foundation
Technologies> Remedy AR System > Source Samples > Document 2548 

http://developer.bmc.com/jiveProd/entry.jspa?externalID=2548


Regards
Appajee


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passwordGen.arx
Description: passwordGen.arx

Re: Re-appearing Expand Boxes SOLVED

[Rick Cook]

Don't be too embarrassed, Dwayne - that is a recent requirement that caught
most of us unawares.  You used to be able to save them all at once without a
problem, but then I think in v6.3 or 7, something internal changed, and now
we have to save them individually.

Rick

On 11/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>
> This is embarrassing, but after seven years of Remedy development, I
> didn't know that you had to save each form view one at a time.  I thot you
> could modify them all, then update them with one big save.  So I was
> updating the fields in each view, and the last view I changed would stay
> changed, and the others would revert.
>
> Thanks to Ajit Singh of Support for the answer.
>
> Dwayne Martin
> James Madison University
>
>
> ___
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>
> Hello everyone,
>
> We have a customized GN:CallEntry form with lots of fields whose Expand
> Boxes we want to hide.  So we change the "Expand Box" field attributes from
> "Default" to "Hide," save the form and close it. But when we reopen the form
> the Expand Boxes are there again and they have reverted to "Default."
>
> Sometimes they revert right away, but usually it depends on how long you
> let the form sit.  If you reopen it in half an hour, about half of the
> fields have reverted, but if you wait till the next day they all have. (Sort
> of like radio-active half-life, each one flipping at random till there are
> none left.)  It seems to go by views, all of the fields for a particular
> view flip at once.  And it only seems to affect this one form, but since it
> is our main form and it has lots of fields it is annoying.
>
> Any idea what might cause this?
>
> (ARS 7.1, Linux server, Oracle 9.2 db)

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Re: JDBC ARDBC Plugin

[Papolu, Appajee]

May be I have a starter template for this one...

I just posted a modified version of ARDBC sample code on BMCDN, with the
following announcement. Check it out...

>
We have posted complete source, build instructions and usage information
for a set of sample AR System Java Plug-ins. These samples include ...

JdbcDataSource plug-in -- have you ever wanted to create a JDBC ARDBC
plug-in so that you can create VendorForms against a JDBC aware data
source? If so, take a look at this plug-in. As this plug-in
implementation is just a starting template and does not have complete
implementation, use this is your basis; better yet consider contributing
your changes into this plug-in enriching the implementation for rest of
the community as well. 

Set of scripting Filter API plug-ins  - have you ever wanted to create
your filter API logic in JavaScript, Java (BeanShell), Jython or some
form of Java reflection based method calls? If so, check out these
sample plug-ins. Again, all these plug-ins are given as source, so you
know what exactly these samples are doing to host/run your script code.
So if you need an enhancement or a bug fix, consider posting it back for
rest of the community's benefit. 

Oh, well, enough of the intro! You can get to the download at:

BMCDN Home > Resource Center> Downloads> BMC Atrium & Foundation
Technologies> Remedy AR System > Source Samples > Document 2548 


http://developer.bmc.com/jiveProd/entry.jspa?externalID=2548


Regards
Appajee


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Saturday, September 08, 2007 7:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: JDBC ARDBC Plugin

Axton,

I think it is a great idea. And the sample ARDBC Java plugin looks
fairly good at first blush. :)

From
(...\Api\javaplugins\samplesrc.jar!\java\com\bmc\arsys\plugin\sample\ARD
BCSample.java)

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Re: Re-appearing Expand Boxes SOLVED

[Dwayne Martin]

This is embarrassing, but after seven years of Remedy development, I didn't 
know that you had to save each form view one at a time.  I thot you could 
modify them all, then update them with one big save.  So I was updating the 
fields in each view, and the last view I changed would stay changed, and the 
others would revert.

Thanks to Ajit Singh of Support for the answer.

Dwayne Martin
James Madison University

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--- Begin Message ---
Hello everyone,

We have a customized GN:CallEntry form with lots of fields whose Expand Boxes 
we want to hide.  So we change the "Expand Box" field attributes from "Default" 
to "Hide," save the form and close it. But when we reopen the form the Expand 
Boxes are there again and they have reverted to "Default."

Sometimes they revert right away, but usually it depends on how long you let 
the form sit.  If you reopen it in half an hour, about half of the fields have 
reverted, but if you wait till the next day they all have. (Sort of like 
radio-active half-life, each one flipping at random till there are none left.)  
It seems to go by views, all of the fields for a particular view flip at once.  
And it only seems to affect this one form, but since it is our main form and it 
has lots of fields it is annoying.

Any idea what might cause this?

(ARS 7.1, Linux server, Oracle 9.2 db)

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--- End Message ---

AR System Java Driver 7.1 - Complete source code & build instructions

[Papolu, Appajee]

Just FYI (Ignore if you have already seen this announcement/download on
BMCDN already)...

As some of you may know, the driver program which is delivered as source
is a great API learning/reference tool for AR System API users.
Unfortunately in 7.1 version of Java API, a couple of necessary source
files were missed out & hence the users cannot build JavaDriver
themselves and run/debug the program. In future version, AR System
Server installer will have the complete source for JavaDriver; in the
interim, we have posted these sources on BMCDN.

If interested, you can get to this download (BMCDN registration/login
required):

BMCDN Home > Resource Center> Downloads> BMC Atrium & Foundation
Technologies> Remedy AR System > Software Developer Kits (SDKs) >
Document 2532 

http://developer.bmc.com/jiveProd/entry.jspa?externalID=2532&categoryID=
505


Thanks
Appajee

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Re: Crystal Report ARERR 1904 - Error while generating a Crystal Report (UNCLASSIFIED)

[FRANK, GORDON CTR DISA JSSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

Make sure you have "ODBC Use Underscores" is checked under options for
these users. Crystal requires the underscores substituted for spaces.

Gordon M. Frank
DISA\Version FNS


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Wednesday, November 14, 2007 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Crystal Report ARERR 1904 - Error while generating a Crystal
Report

**
Hi Everyone,
 
In the last couple of weeks we have had a rash of Crystal report errors
with various users.  They are reports generated by clicking on a button
and a couple of active links run.  One AL provides a display form for
parameters, the second AL contains the Run Macro with the query macro
and the Crystal Report.rpt file.  These actually have been working fine
for years and when we upgrade to ARS v7 last June I upgrade the Crystal
Reports as necessary to CR v11.  Been working fine for months.  
 
Then with what seems no provocation, other than I attended BMC
UserWorld, the users started seeing the 1904 error on 'some' reports,
not all reports.  No changes to the system.  We've cleared cache,
checked ODBC driver config, checked Use Underscores is checked,
everything appears fine.   I've even created new ALs to replace the
original ones.   
 
I also had the errors but now do not.  I think it was because I install
v7.1 user tool in separate folder, still got the error, then went back
to v7.0.1P3 user tool and didn't get the error.  Very little logic to
that fix.  I have logged into another person's PC and received the error
even though I didn't get it on mine.  
 
Which really leads me to the ODBC driver itself.  What is different
about my PC and someone else's?  We're going to be doing some clean
installs and more experimentation.
 
Our support provider found the following bug reports which seem to fit
our situation.  The prognosis does not sound good.  We're also going to
try the v7.1 user tool.  
 
I was wondering if anyone else has seen these symptoms and how did you
cure it.
 
Thanks for your help,
Susan
 

SW00277690

User is getting error "An error occurred while generating the Crystal
report: 0x80047e44 - The table " could not be found.  
(AREER 1904)

Regression problems in user tool 7.0.1 patch 001,002,003 and 004. This
is the problem with user tool 7.1 also. 

ARERR 1904, this problem is mainly comes with ODBC DLL.

Most of the customer are getting ARERR 1904 with user tool 7.0.1 patch
001 OR patch 002  OR 003 OR 004 while running the crystal reports. 

Re-installing the user tool has helped.  Also ensuring that the user DSN
is pointed to the right server has also resolved this problem. 

It works most of the times but we have some issues after applying this
workaround still they are getting problem. 

We have lot of US tickets which releated this ARERR 1904. We got almost
45 issues in 3 months related this problem. 


SW00228569
Receiving "An error occurred while generating the Crystal report:
0x80047e44 - The table '' 
could not be found. (ARERR 1904)"

Report runs on User tool 6.3 (Patch 003).
Report also runs on PC that has Cyrstal Designer installed, but gets
error on PC's that don't have it installed. 


SW00253745

An error occurred while generating the Crystal report: 0x80047e48 -
Logon failed. (ARERR 1904)

 

Susan Palmer

ShopperTrak

ARS v7.0.1P3

Oracle 10g

Windows 2003

User/Admin v7.0.1P3

__20060125___This posting was submitted with HTML in
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Classification:  UNCLASSIFIED 
Caveats: NONE

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7.1 Compatibility Matrix

[Jon Chau]

I was trying to view the 7.1 Compatibility Matrix on the BMC Support Web
site, but the link is broken.  I reported it, but am wondering how long it
will take to fix it.  Can someone forward this to me if they have it?

http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_Matrix_v1_0_1.pdf

Thanks,
Jon

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Re: Mid Tier Logs

[Grooms, Frederick W]

Depending on your settings, (and how much traffic goes thru your
Mid-Tier) the date you see may be the Create Date of the log file and
not the last modified date.
 
Look in the armidtier0.log file and see if the last data in it is for
the 14th (You can probably use Notepad to view it).
 
Fred
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, November 14, 2007 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Logs


** 
My Log Directory on the Mid Tier Configuration Tool is set to C:\Program
Files\Ar System\Mid-Tier\Logs
Log Level = Warning
Log Viewer = File
Log Format = Simple Text



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Anukampa Malik
Sent: Wednesday, November 14, 2007 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Logs


** 
Hi,
 
Confirm your latest log directory settings under general settings in
Remedy Configuration Tool.
 
Anu.



From: Action Request System discussion list(ARSList) on behalf of Kemes,
Lisa
Sent: Wed 11/14/2007 9:58 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Logs


** 
I have a problem with the Mid Tier and wanted to check the Mid Tier
Logs.  When I go to C:\Program Files\Ar System\Mid-Tier\Logs, the latest
one is dated 11/7/2007.  
 
When I go to our config.jsp page, under the View Logs area, there are
log entries from November 14th 11:23.
 
Where can I go to get the latest and greatest logs???
 
Lisa
 
Our environment is:
AR System 7.0.1 Patch 3
Mid Tier 7.0.1 Patch 3
Mid Tier Server = Windows 2003
AR System Server = Windows 2003
Database = Oracle 
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Crystal Report ARERR 1904 - Error while generating a Crystal Report

[Susan Palmer]

Hi Everyone,

In the last couple of weeks we have had a rash of Crystal report errors with
various users.  They are reports generated by clicking on a button and a
couple of active links run.  One AL provides a display form for parameters,
the second AL contains the Run Macro with the query macro and the Crystal
Report.rpt file.  These actually have been working fine for years and when
we upgrade to ARS v7 last June I upgrade the Crystal Reports as necessary to
CR v11.  Been working fine for months.

Then with what seems no provocation, other than I attended BMC UserWorld,
the users started seeing the 1904 error on 'some' reports, not all reports.
No changes to the system.  We've cleared cache, checked ODBC driver config,
checked Use Underscores is checked, everything appears fine.   I've even
created new ALs to replace the original ones.

I also had the errors but now do not.  I think it was because I
install v7.1user tool in separate folder, still got the error, then
went back to
v7.0.1P3 user tool and didn't get the error.  Very little logic to that
fix.  I have logged into another person's PC and received the error even
though I didn't get it on mine.

Which really leads me to the ODBC driver itself.  What is different about my
PC and someone else's?  We're going to be doing some clean installs and more
experimentation.

Our support provider found the following bug reports which seem to fit our
situation.  The prognosis does not sound good.  We're also going to try the
v7.1 user tool.

I was wondering if anyone else has seen these symptoms and how did you cure
it.

Thanks for your help,
Susan


SW00277690

User is getting error "An error occurred while generating the Crystal
report: 0x80047e44 - The table " could not be found.
(AREER 1904)

Regression problems in user tool 7.0.1 patch 001,002,003 and 004. This is
the problem with user tool 7.1 also.

ARERR 1904, this problem is mainly comes with ODBC DLL.

Most of the customer are getting ARERR 1904 with user tool 7.0.1 patch 001
OR patch 002  OR 003 OR 004
while running the crystal reports.

Re-installing the user tool has helped.  Also ensuring that the user DSN is
pointed to the
right server has also resolved this problem.

It works most of the times but we have some issues after applying this
workaround still they are getting problem.

We have lot of US tickets which releated this ARERR 1904. We got almost 45
issues in 3 months related this problem.


SW00228569
Receiving "An error occurred while generating the Crystal report: 0x80047e44
- The table ''
could not be found. (ARERR 1904)"

Report runs on User tool 6.3 (Patch 003).
Report also runs on PC that has Cyrstal Designer installed, but gets error
on PC's that don't have it installed.


SW00253745

An error occurred while generating the Crystal report: 0x80047e48 -
Logon failed. (ARERR 1904)



Susan Palmer

ShopperTrak

ARS v7.0.1P3

Oracle 10g

Windows 2003

User/Admin v7.0.1P3

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Re: Duplicate Emails Being sent

[Ben Cantatore]

SW00272549
Email notifications are being sent out twice randomly.


Fixed in patch 5 for version 7.0.1

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946



Dwayne Martin <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

11/14/2007 12:49 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Duplicate Emails Being sent






Re: Has anyone seen this behavior before?

Yes.  It started when we upgraded to 7.0.1, and it happened all the time, 
not just occasionally.  It went away when we upgraded to 7.1. (We are on a 
RH Linux ARS server.)

Dwayne Martin
James Madison University

 Original message 
>Date: Wed, 14 Nov 2007 12:37:45 -0500
>From: "Sokol, Brian" <[EMAIL PROTECTED]> 
>Subject: Duplicate Emails Being sent 
>To: arslist@ARSLIST.ORG
>
>   ** 
>
>   Occasionally an end user will get the same email
>   from ARS twice. Has anyone seen this behavior
>   before?
>
>   Brian Sokol
>   Manager, Desktop Services
>   Scholastic Inc.
>   557 Broadway
>   NY, NY 10012
>   (212) 343-6494
>   http://www.Scholastic.com
>
>   __20060125___This posting was
>   submitted with HTML in it___

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Re: Duplicate Emails Being sent

[Dwayne Martin]

I should have mentioned that when we upgraded to 7.0.1 we also switched 
platforms.  We were previously on Unix and moved to Linux.

Dwayne


>Re: Has anyone seen this behavior before?
>
>Yes.  It started when we upgraded to 7.0.1, and it happened all the time, not 
>just occasionally.  It went away when we upgraded to 7.1. (We are on a RH 
>Linux ARS server.)
>
>Dwayne Martin
>James Madison University
>
> Original message 
>>Date: Wed, 14 Nov 2007 12:37:45 -0500
>>From: "Sokol, Brian" <[EMAIL PROTECTED]>  
>>Subject: Duplicate Emails Being sent  
>>To: arslist@ARSLIST.ORG
>>
>>   ** 
>>
>>   Occasionally an end user will get the same email
>>   from ARS twice. Has anyone seen this behavior
>>   before?
>>
>>   Brian Sokol
>>   Manager, Desktop Services
>>   Scholastic Inc.
>>   557 Broadway
>>   NY, NY 10012
>>   (212) 343-6494
>>   http://www.Scholastic.com
>>
>>   __20060125___This posting was
>>   submitted with HTML in it___

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Re: Duplicate Emails Being sent

[Shellman, David]

Brian,
 
This is a known bug with the 7.0.1 email engine.  It's in at least patch
002 and 003.  Support sent us a jar that we put in place about a week
ago that seems to have stopped it.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, November 14, 2007 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Duplicate Emails Being sent


** 

Occasionally an end user will get the same email from ARS twice. Has
anyone seen this behavior before? 

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

__20060125___This posting was submitted with HTML in
it___

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Re: Duplicate Emails Being sent

[Dwayne Martin]

Re: Has anyone seen this behavior before?

Yes.  It started when we upgraded to 7.0.1, and it happened all the time, not 
just occasionally.  It went away when we upgraded to 7.1. (We are on a RH Linux 
ARS server.)

Dwayne Martin
James Madison University

 Original message 
>Date: Wed, 14 Nov 2007 12:37:45 -0500
>From: "Sokol, Brian" <[EMAIL PROTECTED]>  
>Subject: Duplicate Emails Being sent  
>To: arslist@ARSLIST.ORG
>
>   ** 
>
>   Occasionally an end user will get the same email
>   from ARS twice. Has anyone seen this behavior
>   before?
>
>   Brian Sokol
>   Manager, Desktop Services
>   Scholastic Inc.
>   557 Broadway
>   NY, NY 10012
>   (212) 343-6494
>   http://www.Scholastic.com
>
>   __20060125___This posting was
>   submitted with HTML in it___

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Duplicate Emails Being sent

[Sokol, Brian]

Occasionally an end user will get the same email from ARS twice. Has
anyone seen this behavior before?

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


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Re: Mid Tier Logs

[Kemes, Lisa]

My Log Directory on the Mid Tier Configuration Tool is set to C:\Program
Files\Ar System\Mid-Tier\Logs
Log Level = Warning
Log Viewer = File
Log Format = Simple Text



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Anukampa Malik
Sent: Wednesday, November 14, 2007 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Logs


** 
Hi,
 
Confirm your latest log directory settings under general settings in
Remedy Configuration Tool.
 
Anu.



From: Action Request System discussion list(ARSList) on behalf of Kemes,
Lisa
Sent: Wed 11/14/2007 9:58 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Logs


** 
I have a problem with the Mid Tier and wanted to check the Mid Tier
Logs.  When I go to C:\Program Files\Ar System\Mid-Tier\Logs, the latest
one is dated 11/7/2007.  
 
When I go to our config.jsp page, under the View Logs area, there are
log entries from November 14th 11:23.
 
Where can I go to get the latest and greatest logs???
 
Lisa
 
Our environment is:
AR System 7.0.1 Patch 3
Mid Tier 7.0.1 Patch 3
Mid Tier Server = Windows 2003
AR System Server = Windows 2003
Database = Oracle 
__20060125___This posting was submitted with HTML in
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reflect the opinions of HCL or its affiliates. 
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Support site

[Rick Cook]

Just went to the Support page for the first time in a couple weeks.  Anyone
else notice the changes to the Issues page on BMC Support?  You can now
choose Product Categories and Products and Profiles right on the same page,
instead of having to go to a separate (and oft forgotten) tab to select
those things.

Nice enhancement, BMC!  Thanks!

-- 
Rick

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Help zeroing permission/support group data in ARS7.1/ITSM 7.0.02?

[Russell, James C]

Howdy listers!

A blown migration between ARS 7.1, ITSM 7.0.02 (Unix/Oracle to Win2003/SQL)
servers has caused some interesting company/support group/people permissions
errors, and we'd like to zero everything and start over (Re-migrating with
Migrator hasn't worked out correctly, and we need to change support company
structure, anyway).

The problem...there are more background foundation forms for this purpose
than any number of sticks may be shaken at, so far as I can tell. Not to
mention those concerning assignment, notification, aliases...the list goes
on.

Have any of you grand folks run across this before? If I had a clean
database image to roll back to, that'd be ideal...but we don't have one that
contains all the installed applications without some corrupt data in (last
time *that* will happen!). We tried zeroing it by poring over forms and
deleting what we'd added, but miss a form here or there, and it corrupts
subsequent data entry. 

Just now, we're running across assignment problems--I did find a load of
bad/left over data in CTM:People Permission Groups, and am fixing that.
Several other forms have already been 'fixed,' like CTM:SYS-Access
Permission Grps, and some have good data already, like CTM:Support Group
Associations (yet assignment still fails).

A small bit of past experience with this already suggests that the problem
with assignments and access restrictions aren't going to be fixed with this
data update, either..and time is a-tickin'.

Any ideas, suggestions, or advice is most welcome--if there are any other
details I can supply that would help, I'll be more than happy to.

Thank you!

~james

 
[] James C Russell      512.475.9262 |
[] Remedy Development Team      512.475.9400 |
[] The University of Texas, ITS  |
[] [EMAIL PROTECTED]        |
 ~~ 



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smime.p7s
Description: S/MIME cryptographic signature

Re: Mid-Tier 7.1 and BusinessObjects Enterprise XI

[Dwayne Martin]

Pam,

Thank you for this info !!

Dwayne

 Original message 
>Date: Wed, 14 Nov 2007 10:31:02 -0600
>From: Pam Hollis <[EMAIL PROTECTED]>  
>Subject: Re: Mid-Tier 7.1 and BusinessObjects Enterprise XI  
>To: arslist@ARSLIST.ORG
>
>FYI - on the case of Business Objects Enterprise - we own this software
>and the only way reporting can be done with BO is that you must own the
>Premiere License Key and not Professional - we own Professional and to
>be able to run reports we were going to have to spend $40,000 a license
>(1 license is 1 processor).  Which we have 4 processors - so our
>reporting does not work.  So if you own Crystal Server XI then I would
>go down that road.  Which you may have to have a special license there
>also - not sure.
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
>Sent: Wednesday, November 14, 2007 10:20 AM
>To: arslist@ARSLIST.ORG
>Subject: Mid-Tier 7.1 and BusinessObjects Enterprise XI
>
>Hello Everyone,
>
>We are installing Mid-Tier 7.1 on an IIS 6 web server, and we want to
>run Crystal Reports.
>
>The installation manual gives us three choices for reporting tools, but
>says that BusinessObjects Enterprise XI is recommended.
>
>Given that we already have Crystal Reports Server XI (one of the other
>choices) and BusinessObjects Enterprise XI costs $53, what would we be
>getting for our money?
>
>Dwayne Martin
>James Madison University
>
>
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Re: Mid Tier Logs

[Anukampa Malik]

Hi,
 
Confirm your latest log directory settings under general settings in Remedy 
Configuration Tool.
 
Anu.



From: Action Request System discussion list(ARSList) on behalf of Kemes, Lisa
Sent: Wed 11/14/2007 9:58 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Logs


** 
I have a problem with the Mid Tier and wanted to check the Mid Tier Logs.  When 
I go to C:\Program Files\Ar System\Mid-Tier\Logs, the latest one is dated 
11/7/2007.  
 
When I go to our config.jsp page, under the View Logs area, there are log 
entries from November 14th 11:23.
 
Where can I go to get the latest and greatest logs???
 
Lisa
 
Our environment is:
AR System 7.0.1 Patch 3
Mid Tier 7.0.1 Patch 3
Mid Tier Server = Windows 2003
AR System Server = Windows 2003
Database = Oracle 
__20060125___This posting was submitted with HTML in it___ 


DISCLAIMER:
---

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for the named recipient(s) only. 
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Any views or opinions presented in 
this email are solely those of the author and may not necessarily reflect the 
opinions of HCL or its affiliates. 
Any form of reproduction, dissemination, copying, disclosure, modification, 
distribution and / or publication of 
this message without the prior written consent of the author of this e-mail is 
strictly prohibited. If you have 
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Re: Using ITSM 6 for things other than ITSM (UNCLASSIFIED)

[FRANK, GORDON CTR DISA JSSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

ITSM is very generic at it's core. I've seen it used for many things
such as:

1. Office Move, adds, changes 
2. Security/Badge approval
3. HR Inprocess/Outprocess
4. Property passes
5. Book ordering
6. Motor pool
7. Car Repair
8. etc., etc.

ITIL is oriented toward Service Management and BMC has oriented it's
ITSM toward this standard. However this doesn't limit it to what you can
do. An incident or change could be anything from a request for a loaner
car, to a network preventive maintenance. It all comes down to how you
define your categorization. If you have a CTI for ordering a new IT book
and it automatically routes to the book buyer, then ITSM works great. If
your book seller has a Web Services interface (Amazon do you have
one???) the entire process could be done automated.

Imagination can cause interesting results.

Gordon M. Frank
DISA\Version FNS

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Wednesday, November 14, 2007 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Using ITSM 6 for things other than ITSM

**
Is anyone using ITSM to run non-IT help desks?
 
Thanks,
Michael
The information contained in this email may be privileged, confidential
or otherwise protected from disclosure.  All persons are advised that
they may face penalties under state and federal law for sharing this
information with unauthorized individuals.  If you received this email
in error, please reply to the sender that you have received this
information in error.  Also, please delete this email after replying to
the sender. 
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*** WARUG, 16 Nov 2007, 9AM - 1PM, BAH Auditorium, Mclean VA ***

[Betina Lose]

Dear ARSListers -

 

This is a reminder of the upcoming Washington D.C. Area Remedy Users Group
(WARUG) meeting on 16 November 2007.  The agenda is as follows:

 

   9:00 - 9:15Betina Lose,  WARUG Chairperson,  Welcome

 

   9:15 - 10:00 Marty Corbett, Triumphant,"Resolution Manager -
Proactive Systems Management w/ ARS"

 

  10:00 - 10:15Break

  10:15 - 11:00John D'Antonio,  CACI, "Managing ARS Escalations"

 

  11:00 - 11:55David Erickson, BMC, "ARS Developer Studio" and
"SRM/BSM Analytics/Dashboards"

 

  11:55 - 12:00 Betina Lose, Meeting Close

 

It's not too late to let me know you're coming.  Please send me your name
and company name and I will put you on the BAH access list and make you a
badge.  As always, there is no formal membership registration and no fee to
participate either to the attendees or the presenters.

 

Marty works for a company in Rockville, MD called Triumphant which is a BMC
Tech Alliance Partner.  Their product, Resolution Manager, collects data
from computers on the network and compares the data to what is 'normal'.
Abnormal results can generate a Remedy trouble ticket.

 

For those of you who weren't able to attend BMC UserWorld in Vancouver,
Canada the last week in October, both John's and David's presentations are
from the conference.   John did a presentation explaining the Escalation
thread and how to avoid pitfalls of Escalation workflow.  David's topic is
about the new ARS Developer Studio which is the evolution of the Admin Tool.
David will also give us updated information on SRM.

 

We look forward to seeing you this Friday.

 

--BL

 



Betina Lose, President/Software Engineer

Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0)

Bleeding Edge Technologies, LLC

18411 Kingsmill Street

Leesburg, VA 20176

 

Chairperson, WARUG

www.warug.org

 

 


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Re: unable to read data from Table field more than one time

[Ray Palla]

Filters inside a loop on a table field need the asynchronous runtime to read
each row in the table, otherwise you only receive one pass and I believe it
reads the last record in the table field.

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: Wednesday, November 14, 2007 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: unable to read data from Table field more than one time

no.
I don't see why they should run asynchronously ??
There is no need.
Or ?
Could you give more details why they should run so?
I red the docs nothing convinced me.
Thanks
Serouche



Ray Palla wrote:
> Are you sure your filters are running asynchronously using the `! 
> Naming convention?
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of P Romain ARSlist
> Sent: Wednesday, November 14, 2007 9:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: unable to read data from Table field more than one time
>
> Are you using an EXTERNAL qualification for the table field?
>
> I assume you are:
> 1. parsing the CC field to get the first value (X) 2. putting the 
> value in the table field external qualification 3. calling the guide 
> which walks the table getting the values for appending to the 
> mailing-list 4. parsing the CC field to get the next value (first time 
> = Y) 5. jumping back to 2 if a value is found in 4
>
> I remember a year or so ago having trouble getting server-side table 
> fields to refresh in a scenario similar to the above but was told this 
> had been fixed.
>
> If you are not doing the above how are you walking the table?
>
> Cheers
>
> Peter
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
> Sent: 14 November 2007 14:58
> To: arslist@ARSLIST.ORG
> Subject: Re: unable to read data from Table field more than one time
>
> no this has nothing to do with a caching problem on the web.
> The only thing I do is to click on a Submit button in Form A.
> This button pushes the values of one field (called CC field) to 
> another form let say Form B.
> On submit to that form B, I check entry per entry, whether it is a 
> valid email address or it is a mailing-list.
> If valid email address I add that entry to another field (let say 
> emails
> found) on that form B.
> If it is a mailing-list entry I check via a Table field in the Form B 
> the logins associated to the mailing-list found and I add them to the 
> field emails found.
> Upon completion of the whole operation I send back the results to the 
> web page where I clicked on the Submit button.
> Up to now everything works perfect.
> The problem is if in the CC list I have several mailing-lists.
> The filters take only the logins found for the first list.
> And multiplies per mailing-lists found i.e if I have mailing-ist X and 
> Y and Z.
> X with X-1 and X-2 logins.
> Y with Y-1 and Y-2 logins
> Z with Z-1 and Z-2 logins
> At the end I find in the final field X-1, X-2 which s fine for first 
> mailing-list found (X) But instead of Y-1 and Y2 and Z-1 and Z-2, I 
> find
> X-1 and X-2 X-1 and X-2. Three times corresponding to my X, Y and Z 
> mailing-lists found.
> ... ??? ... so i am getting crazy  Please HELP 
>
> Serouche
>
>
> Rahul AR User wrote:
>   
>> **
>> Hi Serouche,
>>  
>> Can you please confirm whether the same is working fine in the user 
>> tool? If the answer is yes then I believe that this is something to 
>> do with the Mid-Tier cache which is not refreshing. In the Mid-Tier, 
>> change the flush time to less, maybe for testing purpose you can 
>> change it to 5Sec, and then check.
>>
>> On Nov 14, 2007 3:27 PM, Remedy Maniac <[EMAIL PROTECTED] 
>> > wrote:
>>
>> Dear listers,
>>
>> I have in Form A a table field which displays "Lists" and
>> "Logins". In
>> addition in that Form A I have a Character field B.
>> On the web I fire via a Submit button a bunch of Filters and an
Filter
>> Guide which reads in Loop the content of the Table Field.
>> One of the filters pushes values to Form A into Character field B.
>> Whenever this later is equal to "Lists" I read "Logins"
>> That works perfectly.
>> But only for the first value. i.e if on the web form I put for
example
>> 1, 2 and 3. In the form filters read 1=Lists and add the
>> corresponding
>> "Logins" But for 2 it adds again the "Logins" for 1 and so on and
>> so on.
>> However I can check that Table field displays correctly the
>> values. But
>> somehow I am not able to append to the precedence values the next
>> values.
>> I is starting to get me crazy.
>> Please help.
>> Thank you.
>> Serouche
>>
>>
>> 
> __
> __
> ___
>   
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Using ITSM 6 for things other than ITSM

[Durrant, Michael M. - ITSD]

Is anyone using ITSM to run non-IT help desks?
 
Thanks,
Michael

The information contained in this email may be privileged, confidential or 
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Re: Mid-Tier 7.1 and BusinessObjects Enterprise XI

[Pam Hollis]

FYI - on the case of Business Objects Enterprise - we own this software
and the only way reporting can be done with BO is that you must own the
Premiere License Key and not Professional - we own Professional and to
be able to run reports we were going to have to spend $40,000 a license
(1 license is 1 processor).  Which we have 4 processors - so our
reporting does not work.  So if you own Crystal Server XI then I would
go down that road.  Which you may have to have a special license there
also - not sure.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Wednesday, November 14, 2007 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 7.1 and BusinessObjects Enterprise XI

Hello Everyone,

We are installing Mid-Tier 7.1 on an IIS 6 web server, and we want to
run Crystal Reports.

The installation manual gives us three choices for reporting tools, but
says that BusinessObjects Enterprise XI is recommended.

Given that we already have Crystal Reports Server XI (one of the other
choices) and BusinessObjects Enterprise XI costs $53, what would we be
getting for our money?

Dwayne Martin
James Madison University


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Mid Tier Logs

[Kemes, Lisa]

I have a problem with the Mid Tier and wanted to check the Mid Tier
Logs.  When I go to C:\Program Files\Ar System\Mid-Tier\Logs, the latest
one is dated 11/7/2007.  
 
When I go to our config.jsp page, under the View Logs area, there are
log entries from November 14th 11:23.
 
Where can I go to get the latest and greatest logs???
 
Lisa
 
Our environment is:
AR System 7.0.1 Patch 3
Mid Tier 7.0.1 Patch 3
Mid Tier Server = Windows 2003
AR System Server = Windows 2003
Database = Oracle 

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Mid-Tier 7.1 and BusinessObjects Enterprise XI

[Dwayne Martin]

Hello Everyone,

We are installing Mid-Tier 7.1 on an IIS 6 web server, and we want to run 
Crystal Reports.

The installation manual gives us three choices for reporting tools, but says 
that BusinessObjects Enterprise XI is recommended.

Given that we already have Crystal Reports Server XI (one of the other choices) 
and BusinessObjects Enterprise XI costs $53, what would we be getting for our 
money?

Dwayne Martin
James Madison University

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Re: License keys to became inactive

[LJ LongWing (Head)]

Strange license key problems have often been caused by a corrupted
multilicense file.  try shutting down your server, delete/rename the file
and restart...this should cause the file to be re-created and if this was
your cause then your license issues should be resolved.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo
Sent: Wednesday, November 14, 2007 9:15 AM
To: arslist@ARSLIST.ORG
Subject: License keys to became inactive


** 
Hello Everyone,
 
I don't know how our license keys became inactive in one of our servers. If
you can offer any help I will greatly appreciate it. 
  
Our Environment is Windows Server 2003 - Remedy AR System Server 6.3 -
Microsoft SQL-Server 2000 - Helpdesk 5.6 Application - Thank you.
 
Jorge Polo



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public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
please delete all copies from your system without disclosing, copying, or
transmitting this message. __20060125___This posting was
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License keys to became inactive

[T. Dee]

Did you change your ethernet card?

T. 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo
Sent: Wednesday, November 14, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: *SPAM* License keys to became inactive


**
Hello Everyone,

I don't know how our license keys became inactive in one of our servers. If you
can offer any help I will greatly appreciate it. 

Our Environment is Windows Server 2003 - Remedy AR System Server 6.3 - Microsoft
SQL-Server 2000 - Helpdesk 5.6 Application - Thank you. 

Jorge Polo



Portions of this message may be confidential under an exemption to Ohio's public
records law or under a legal privilege. If you have received this message in
error or due to an unauthorized transmission or interception, please delete all
copies from your system without disclosing, copying, or transmitting this
message. __20060125___This posting was submitted with HTML
in it___

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License keys to became inactive

[Jorge Polo]

Hello Everyone,
 
I don't know how our license keys became inactive in one of our servers.
If you can offer any help I will greatly appreciate it. 
  
Our Environment is Windows Server 2003 - Remedy AR System Server 6.3 -
Microsoft SQL-Server 2000 - Helpdesk 5.6 Application - Thank you.
 
Jorge Polo



Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: CM7.2, AIE 7.1, CDIntegration 7.1.1

[Kelly Deaver]

See the compatibility matrix for AIE - 
http://www.bmc.com/support/bmcremedycomp/Atrium_Integration_Engine_7_1_0_Compatibility_matrix.htm
 
In most cases, yes 64 bit is now supported :)
-
Kelly Deaver
[EMAIL PROTECTED]


>  Original Message 
> Subject: Re: CM7.2, AIE 7.1, CDIntegration 7.1.1
> From: strauss <[EMAIL PROTECTED]>
> Date: Wed, November 14, 2007 9:02 am
> To: arslist@ARSLIST.ORG
> 
> I put it on a third server, and also installed it twice with two
> separate sets of services - one set against the development server and
> one set against the pre-production server.  That works just fine.  My
> initial reason for doing so was that all of my db and AR servers (source
> db and target ARS) are on 64-bit Win2K3 OS and BMC Support recommended
> against putting EIE on 64-bit - said they had not tested it.  I am not
> sure if that applies to AIE, but it doesn't matter to me (I have already
> upgraded EIE to AIE) since I have it on an 32-bit OS server.  After
> several months of testing, I find it advantageous to have the EIE/AIE
> services on a separate box; it isn't dedicated to AIE, however - it also
> hosts my instance of RKM/Hummingbird/Tomcat since there are problems
> with hosting that on the same Tomcat instance as mid-tier.
> 
> Kelly, do you know if AIE is cleared to run on 64-bit OS yet?
> 
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/ 
> 
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver
> > Sent: Wednesday, November 14, 2007 7:09 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: CM7.2, AIE 7.1, CDIntegration 7.1.1
> > 
> > Hi, 
> > 
> > AIE is the new bundled version of the Integration Engine. It 
> > includes adapters for MS-SQL, Oracle, DB2, XML file and 
> > delimited file (CSV if you choose). There no longer is a 
> > separate product for Remedy Link for SQL or Oracle. You 
> > install one and get all.
> > 
> > As for where to install, it isn't confusion, it is components 
> > and options. 
> > The data exchange application is powered by AR System so of 
> > course it must be on the AR server.
> > The services (adapters) can be installed where they best meet 
> > the needs of your environment.
> > *You can install the service(s) on the same server as AR System.
> > *If you have a server group, you may choose to install on the 
> > server you use primarily for administration operations (most 
> > common option) *You can install it on the same server as the 
> > DB you are accessing (if the DBA/Server Admin lets you) *You 
> > can install it on a 3rd server and via the DEA configure 
> > where it is so that both target and source can talk through 
> > the 3rd server. This is most frequently done where the DBA 
> > doesn't want the service on the DB server and the Remedy 
> > Admin wants to keep the CPU of the AR Server available for 
> > standard AR calls. Putting it on the third box leverages the 
> > CPU and memory of that box. It is just a bit tricker to configure.
> > 
> > So you see, there is no wrong answer, there is just the right 
> > answer for you.
> > 
> > -
> > Kelly Deaver
> > [EMAIL PROTECTED]
> > 
> > 
> > >  Original Message 
> > > Subject: CM7.2, AIE 7.1, CDIntegration 7.1.1
> > > From: Mark Seiler <[EMAIL PROTECTED]>
> > > Date: Wed, November 14, 2007 6:02 am
> > > To: arslist@ARSLIST.ORG
> > > 
> > > Hello list,
> > > When installing CM 7.2, with the Master Trx and Console on separate 
> > > boxes, the module called CM Views called out in the docs for 
> > > integrating CDIntegration does not appear. There is an anecdotal 
> > > powerpoint on
> > > pdf(CD_CMDB_Integration_For_Starters.pdf) that references 
> > downloading 
> > > and running an AR Database Security Script 
> > (ars-security.zip). is 
> > > this a requirement?
> > > Also, I've seen conflicting BMCDN threads regarding where 
> > to install 
> > > AIE in a multi-server environment... on the same server as ARSystem 
> > > and the CMDB or somewhere else? Anyone know of a single source of 
> > > truth on this? There's also no reference to whether Remedy 
> > Link is still part of the installation.
> > > Finally, is the best sequence for installation: ConfigMgmt, 
> > then AIE, 
> > > then Config Discovery?
> > > Thanks for any guidance!
> > > Mark
> > > 
> > > 
> > __
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> > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > 
> > __
> > _
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> > 
> > 
> 
> ___

Re: unable to read data from Table field more than one time

[Remedy Maniac]

no.
I don't see why they should run asynchronously ??
There is no need.
Or ?
Could you give more details why they should run so?
I red the docs nothing convinced me.
Thanks
Serouche



Ray Palla wrote:

Are you sure your filters are running asynchronously using the `! Naming
convention?



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of P Romain ARSlist
Sent: Wednesday, November 14, 2007 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: unable to read data from Table field more than one time

Are you using an EXTERNAL qualification for the table field?

I assume you are:
1. parsing the CC field to get the first value (X) 2. putting the value in
the table field external qualification 3. calling the guide which walks the
table getting the values for appending to the mailing-list 4. parsing the CC
field to get the next value (first time = Y) 5. jumping back to 2 if a value
is found in 4 


I remember a year or so ago having trouble getting server-side table fields
to refresh in a scenario similar to the above but was told this had been
fixed.

If you are not doing the above how are you walking the table?

Cheers

Peter

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: 14 November 2007 14:58
To: arslist@ARSLIST.ORG
Subject: Re: unable to read data from Table field more than one time

no this has nothing to do with a caching problem on the web.
The only thing I do is to click on a Submit button in Form A.
This button pushes the values of one field (called CC field) to another form
let say Form B.
On submit to that form B, I check entry per entry, whether it is a valid
email address or it is a mailing-list.
If valid email address I add that entry to another field (let say emails
found) on that form B.
If it is a mailing-list entry I check via a Table field in the Form B the
logins associated to the mailing-list found and I add them to the field
emails found.
Upon completion of the whole operation I send back the results to the web
page where I clicked on the Submit button.
Up to now everything works perfect.
The problem is if in the CC list I have several mailing-lists.
The filters take only the logins found for the first list.
And multiplies per mailing-lists found i.e if I have mailing-ist X and Y and
Z.
X with X-1 and X-2 logins.
Y with Y-1 and Y-2 logins
Z with Z-1 and Z-2 logins
At the end I find in the final field X-1, X-2 which s fine for first
mailing-list found (X) But instead of Y-1 and Y2 and Z-1 and Z-2, I find
X-1 and X-2 X-1 and X-2. Three times corresponding to my X, Y and Z
mailing-lists found.
... ??? ... so i am getting crazy  Please HELP 

Serouche


Rahul AR User wrote:
  

**
Hi Serouche,
 
Can you please confirm whether the same is working fine in the user 
tool? If the answer is yes then I believe that this is something to do 
with the Mid-Tier cache which is not refreshing. In the Mid-Tier, 
change the flush time to less, maybe for testing purpose you can 
change it to 5Sec, and then check.


On Nov 14, 2007 3:27 PM, Remedy Maniac <[EMAIL PROTECTED] 
> wrote:


Dear listers,

I have in Form A a table field which displays "Lists" and
"Logins". In
addition in that Form A I have a Character field B.
On the web I fire via a Submit button a bunch of Filters and an Filter
Guide which reads in Loop the content of the Table Field.
One of the filters pushes values to Form A into Character field B.
Whenever this later is equal to "Lists" I read "Logins"
That works perfectly.
But only for the first value. i.e if on the web form I put for example
1, 2 and 3. In the form filters read 1=Lists and add the
corresponding
"Logins" But for 2 it adds again the "Logins" for 1 and so on and
so on.
However I can check that Table field displays correctly the
values. But
somehow I am not able to append to the precedence values the next
values.
I is starting to get me crazy.
Please help.
Thank you.
Serouche





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--
Regards
Rahul __20060125___This posting was submitted with 
HTML in it___




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Re: unable to read data from Table field more than one time

[Ray Palla]

Are you sure your filters are running asynchronously using the `! Naming
convention?



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of P Romain ARSlist
Sent: Wednesday, November 14, 2007 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: unable to read data from Table field more than one time

Are you using an EXTERNAL qualification for the table field?

I assume you are:
1. parsing the CC field to get the first value (X) 2. putting the value in
the table field external qualification 3. calling the guide which walks the
table getting the values for appending to the mailing-list 4. parsing the CC
field to get the next value (first time = Y) 5. jumping back to 2 if a value
is found in 4 

I remember a year or so ago having trouble getting server-side table fields
to refresh in a scenario similar to the above but was told this had been
fixed.

If you are not doing the above how are you walking the table?

Cheers

Peter

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: 14 November 2007 14:58
To: arslist@ARSLIST.ORG
Subject: Re: unable to read data from Table field more than one time

no this has nothing to do with a caching problem on the web.
The only thing I do is to click on a Submit button in Form A.
This button pushes the values of one field (called CC field) to another form
let say Form B.
On submit to that form B, I check entry per entry, whether it is a valid
email address or it is a mailing-list.
If valid email address I add that entry to another field (let say emails
found) on that form B.
If it is a mailing-list entry I check via a Table field in the Form B the
logins associated to the mailing-list found and I add them to the field
emails found.
Upon completion of the whole operation I send back the results to the web
page where I clicked on the Submit button.
Up to now everything works perfect.
The problem is if in the CC list I have several mailing-lists.
The filters take only the logins found for the first list.
And multiplies per mailing-lists found i.e if I have mailing-ist X and Y and
Z.
X with X-1 and X-2 logins.
Y with Y-1 and Y-2 logins
Z with Z-1 and Z-2 logins
At the end I find in the final field X-1, X-2 which s fine for first
mailing-list found (X) But instead of Y-1 and Y2 and Z-1 and Z-2, I find
X-1 and X-2 X-1 and X-2. Three times corresponding to my X, Y and Z
mailing-lists found.
... ??? ... so i am getting crazy  Please HELP 

Serouche


Rahul AR User wrote:
> **
> Hi Serouche,
>  
> Can you please confirm whether the same is working fine in the user 
> tool? If the answer is yes then I believe that this is something to do 
> with the Mid-Tier cache which is not refreshing. In the Mid-Tier, 
> change the flush time to less, maybe for testing purpose you can 
> change it to 5Sec, and then check.
>
> On Nov 14, 2007 3:27 PM, Remedy Maniac <[EMAIL PROTECTED] 
> > wrote:
>
> Dear listers,
>
> I have in Form A a table field which displays "Lists" and
> "Logins". In
> addition in that Form A I have a Character field B.
> On the web I fire via a Submit button a bunch of Filters and an Filter
> Guide which reads in Loop the content of the Table Field.
> One of the filters pushes values to Form A into Character field B.
> Whenever this later is equal to "Lists" I read "Logins"
> That works perfectly.
> But only for the first value. i.e if on the web form I put for example
> 1, 2 and 3. In the form filters read 1=Lists and add the
> corresponding
> "Logins" But for 2 it adds again the "Logins" for 1 and so on and
> so on.
> However I can check that Table field displays correctly the
> values. But
> somehow I am not able to append to the precedence values the next
> values.
> I is starting to get me crazy.
> Please help.
> Thank you.
> Serouche
>
>

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> 
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> ARSlist: "Where the Answers Are"
>
>
>
>
> --
> Regards
> Rahul __20060125___This posting was submitted with 
> HTML in it___


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Re: unable to read data from Table field more than one time

[Remedy Maniac]

the Table field has a qualification like $field on my form$ = 'values in 
the other form'

I parse the CC field into another field A.
Everytime field A = $field on my form$ 'values in the other form' are 
changed in the Table.

That works fine.
But to "copy" these later to another field doesn't work. Not Set field 
works nore Push fields.

I tried with Display only fields and also with Optional fields.
I even tried to push the values to a third form.
Still doesn't work.
It's like a value kept in sort of cache.
Weired

:-/



P Romain ARSlist wrote:

Are you using an EXTERNAL qualification for the table field?

I assume you are:
1. parsing the CC field to get the first value (X)
2. putting the value in the table field external qualification
3. calling the guide which walks the table getting the values for appending
to the mailing-list
4. parsing the CC field to get the next value (first time = Y)
5. jumping back to 2 if a value is found in 4 


I remember a year or so ago having trouble getting server-side table fields
to refresh in a scenario similar to the above but was told this had been
fixed.

If you are not doing the above how are you walking the table?

Cheers

Peter

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: 14 November 2007 14:58
To: arslist@ARSLIST.ORG
Subject: Re: unable to read data from Table field more than one time

no this has nothing to do with a caching problem on the web.
The only thing I do is to click on a Submit button in Form A.
This button pushes the values of one field (called CC field) to another 
form let say Form B.
On submit to that form B, I check entry per entry, whether it is a valid 
email address or it is a mailing-list.
If valid email address I add that entry to another field (let say emails 
found) on that form B.
If it is a mailing-list entry I check via a Table field in the Form B 
the logins associated to the mailing-list found and I add them to the 
field emails found.
Upon completion of the whole operation I send back the results to the 
web page where I clicked on the Submit button.

Up to now everything works perfect.
The problem is if in the CC list I have several mailing-lists.
The filters take only the logins found for the first list.
And multiplies per mailing-lists found i.e if I have mailing-ist X and Y 
and Z.

X with X-1 and X-2 logins.
Y with Y-1 and Y-2 logins
Z with Z-1 and Z-2 logins
At the end I find in the final field X-1, X-2 which s fine for first 
mailing-list found (X) But instead of Y-1 and Y2 and Z-1 and Z-2, I find 
X-1 and X-2 X-1 and X-2. Three times corresponding to my X, Y and Z 
mailing-lists found.

... ??? ... so i am getting crazy  Please HELP 

Serouche


Rahul AR User wrote:
  

**
Hi Serouche,
 
Can you please confirm whether the same is working fine in the user 
tool? If the answer is yes then I believe that this is something to do 
with the Mid-Tier cache which is not refreshing. In the Mid-Tier, 
change the flush time to less, maybe for testing purpose you can 
change it to 5Sec, and then check.


On Nov 14, 2007 3:27 PM, Remedy Maniac <[EMAIL PROTECTED] 
> wrote:


Dear listers,

I have in Form A a table field which displays "Lists" and
"Logins". In
addition in that Form A I have a Character field B.
On the web I fire via a Submit button a bunch of Filters and an Filter
Guide which reads in Loop the content of the Table Field.
One of the filters pushes values to Form A into Character field B.
Whenever this later is equal to "Lists" I read "Logins"
That works perfectly.
But only for the first value. i.e if on the web form I put for example
1, 2 and 3. In the form filters read 1=Lists and add the
corresponding
"Logins" But for 2 it adds again the "Logins" for 1 and so on and
so on.
However I can check that Table field displays correctly the
values. But
somehow I am not able to append to the precedence values the next
values.
I is starting to get me crazy.
Please help.
Thank you.
Serouche





___
  

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Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are"




--
Regards
Rahul __20060125___This posting was submitted with 
HTML in it___ 




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New Open Source Project

[Axton]

This was posted on ARSwiki.org:

pyARS

The pyARS project provides a mostly Pythonic interface to the ARSystem
(ARS) API functions as well as Atrium CMDB API functions for CPython.
The requirements for Windows are low: Python, cTypes and the Remedy
DLL.

http://arswiki.org/wiki/Open_Source_Projects#pyARS


Thanks,
Axton Grams

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Re: AR Server Threads

[Axton]

Probably just better testing.  The 7 apps also use a lot of plugins
and external processes whereas older versions did not.  This would
drive the number of threads up to prevent things from blocking each
other.  Better throughput by letting the OS/processors time slice
instead of forcing time slicing via the thread configuration.  This
will allow more things to happen concurrently, but at the same time
the time slicing per cpu grows, making things slower (as opposed to
blocked) as the load (in terms of occupied threads) grows.

Axton Grams

On Nov 14, 2007 10:14 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
> I remember the original Performance White Paper (for v5.x, I think) that
> said that Min=1-2xCPU and Max=3xCPU was about all that was useful.  I wonder
> what is responsible for the increase in recommended threads.  The new and
> expanded API set?  Or is ITSM 7 simply pushing the system to levels not
> often seen in the v5/6 days?
>
> Rick
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
> Sent: Wednesday, November 14, 2007 12:50 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR Server Threads
>
> There's also this document on performance tuning for Remedy;
> http://documents.bmc.com/supportu/documents/55/03/85503/85503.pdf
> It states that you should have 3 fast and 5 list threads per CPU with a
> maximum of 30 threads for any thread group; it does not discuss escalation
> threads or private threads...
>
> This is really an interesting topic; especially things like EIE pushing lots
> of CI's into the CMDB and the Reconciliation Engine running can hit your
> server HARD.
> Does anyone have tips for tuning the Reconciliation Engine?
>
> --
> Met vriendelijke groet / Kind regards
> Michiel Beijen
> __
> MANSOLUTIONS
> Energieweg 60-62
> 3771 NA Barneveld
> The Netherlands
> Tel. +31-(0)612968592
> Mail [EMAIL PROTECTED]
> Internet http://bsm.mansolutions.nl
>
>
> On Nov 13, 2007 10:58 PM, strauss <[EMAIL PROTECTED]> wrote:
> > Information provided in the Tutorials at UserWorld, plus reading the
> > documentation for the ITSM_Data-Management-703 (ITSM 7.0.02 Patch 9003)
> > has forced me to revisit the topic of queues and threads on ARServer.
> >
> > I originally built out my 7.1 AR / ITSM 7.0.02 Servers with 5 to 8 Fast
> > (390620) and 8 to 12 List (390635) queue threads.  The Plugin Loopback
> > RPC Program Number defaulted to 390626 with 2 and 2 threads.  I added a
> > Private queue 390629 with 2 and 4 threads and assigned it to the CAI
> > Plugin in the CAI Plug-In Registry.  Later I added another Private queue
> > at 390694 with 2 and 4 threads for EIE to use so that it would not wipe
> > out the Admin thread.
> >
> > At UserWorld, we were told in the application performance tutorial that
> > we should set Fast and List queues to BOTH a min and a max of 24 threads
> > when running ITSM and the CMDB with RE jobs for the best performance.
> > It was also recommended that we add more threads to the Escalation
> > queue, which is multi-threaded in 7.1, and as much as 2 and 5 for the
> > Alert queue if we were using Alerts.
> >
> > The new docs for Data Management tell you to set Fast queue threads to
> > 16 and 32, and the private thread that is used by the plugin loopback
> > server (390626) to 16 and 32, and to set the CAI Plugin Registry to use
> > that same queue.  In my case that required changing the CAI plugin back
> > to 390626 from the custom queue 390629 that I had been using.
> >
> > So at this point it looks like I should have:
> >
> > Queue   RPC   MinMax Threads
> >
> > Alert   390601  2  5
> > Escalation  390603  2  3
> > Fast390620 24 32
> > 390626 16 32   (Private PlugIn Loopback and now CAI
> > Plugin)
> > 390629  2  4   (Private - Custom - was using for CAI
> > Plugin - can delete)
> > List390635 24 24
> > Private 390694  2  4   (Private - Custom - EIE)
> >
> > Does anyone else have a different take on how these queues should be
> > configured???  All of the hardware involved has 4 CPU cores and 10 gb
> > RAM.
> >
> > Christopher Strauss, Ph.D.
> > Call Tracking Administration Manager
> > University of North Texas Computing & IT Center
> > http://itsm.unt.edu/
> >
> > ITSM 7.0.02.006 (Incident, Problem, Change);
> > Remedy Knowledge Mgmt 7.1.01.001;
> > Service Level Mgmt 7.1, AIE 7.1;
> > Kinetic Request 4.0.2, Calendar 1.0.1; on
> > ARS 7.1, AREmail/Approval Assign 7.1
> > Mid-Tier/Flashboards 7.1 on:
> > Win2K3 Ent x64 / SQL Server 2005 x64
> >
> >
> 
> ___
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> >
>
> 

Re: unable to read data from Table field more than one time

[P Romain ARSlist]

Are you using an EXTERNAL qualification for the table field?

I assume you are:
1. parsing the CC field to get the first value (X)
2. putting the value in the table field external qualification
3. calling the guide which walks the table getting the values for appending
to the mailing-list
4. parsing the CC field to get the next value (first time = Y)
5. jumping back to 2 if a value is found in 4 

I remember a year or so ago having trouble getting server-side table fields
to refresh in a scenario similar to the above but was told this had been
fixed.

If you are not doing the above how are you walking the table?

Cheers

Peter

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: 14 November 2007 14:58
To: arslist@ARSLIST.ORG
Subject: Re: unable to read data from Table field more than one time

no this has nothing to do with a caching problem on the web.
The only thing I do is to click on a Submit button in Form A.
This button pushes the values of one field (called CC field) to another 
form let say Form B.
On submit to that form B, I check entry per entry, whether it is a valid 
email address or it is a mailing-list.
If valid email address I add that entry to another field (let say emails 
found) on that form B.
If it is a mailing-list entry I check via a Table field in the Form B 
the logins associated to the mailing-list found and I add them to the 
field emails found.
Upon completion of the whole operation I send back the results to the 
web page where I clicked on the Submit button.
Up to now everything works perfect.
The problem is if in the CC list I have several mailing-lists.
The filters take only the logins found for the first list.
And multiplies per mailing-lists found i.e if I have mailing-ist X and Y 
and Z.
X with X-1 and X-2 logins.
Y with Y-1 and Y-2 logins
Z with Z-1 and Z-2 logins
At the end I find in the final field X-1, X-2 which s fine for first 
mailing-list found (X) But instead of Y-1 and Y2 and Z-1 and Z-2, I find 
X-1 and X-2 X-1 and X-2. Three times corresponding to my X, Y and Z 
mailing-lists found.
... ??? ... so i am getting crazy  Please HELP 

Serouche


Rahul AR User wrote:
> **
> Hi Serouche,
>  
> Can you please confirm whether the same is working fine in the user 
> tool? If the answer is yes then I believe that this is something to do 
> with the Mid-Tier cache which is not refreshing. In the Mid-Tier, 
> change the flush time to less, maybe for testing purpose you can 
> change it to 5Sec, and then check.
>
> On Nov 14, 2007 3:27 PM, Remedy Maniac <[EMAIL PROTECTED] 
> > wrote:
>
> Dear listers,
>
> I have in Form A a table field which displays "Lists" and
> "Logins". In
> addition in that Form A I have a Character field B.
> On the web I fire via a Submit button a bunch of Filters and an Filter
> Guide which reads in Loop the content of the Table Field.
> One of the filters pushes values to Form A into Character field B.
> Whenever this later is equal to "Lists" I read "Logins"
> That works perfectly.
> But only for the first value. i.e if on the web form I put for example
> 1, 2 and 3. In the form filters read 1=Lists and add the
> corresponding
> "Logins" But for 2 it adds again the "Logins" for 1 and so on and
> so on.
> However I can check that Table field displays correctly the
> values. But
> somehow I am not able to append to the precedence values the next
> values.
> I is starting to get me crazy.
> Please help.
> Thank you.
> Serouche
>
>

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>
>
>
> -- 
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> Rahul __20060125___This posting was submitted with 
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Re: AR Server Threads

[Rick Cook]

I remember the original Performance White Paper (for v5.x, I think) that
said that Min=1-2xCPU and Max=3xCPU was about all that was useful.  I wonder
what is responsible for the increase in recommended threads.  The new and
expanded API set?  Or is ITSM 7 simply pushing the system to levels not
often seen in the v5/6 days?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Wednesday, November 14, 2007 12:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR Server Threads

There's also this document on performance tuning for Remedy;
http://documents.bmc.com/supportu/documents/55/03/85503/85503.pdf
It states that you should have 3 fast and 5 list threads per CPU with a
maximum of 30 threads for any thread group; it does not discuss escalation
threads or private threads...

This is really an interesting topic; especially things like EIE pushing lots
of CI's into the CMDB and the Reconciliation Engine running can hit your
server HARD.
Does anyone have tips for tuning the Reconciliation Engine?

--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl


On Nov 13, 2007 10:58 PM, strauss <[EMAIL PROTECTED]> wrote:
> Information provided in the Tutorials at UserWorld, plus reading the
> documentation for the ITSM_Data-Management-703 (ITSM 7.0.02 Patch 9003)
> has forced me to revisit the topic of queues and threads on ARServer.
>
> I originally built out my 7.1 AR / ITSM 7.0.02 Servers with 5 to 8 Fast
> (390620) and 8 to 12 List (390635) queue threads.  The Plugin Loopback
> RPC Program Number defaulted to 390626 with 2 and 2 threads.  I added a
> Private queue 390629 with 2 and 4 threads and assigned it to the CAI
> Plugin in the CAI Plug-In Registry.  Later I added another Private queue
> at 390694 with 2 and 4 threads for EIE to use so that it would not wipe
> out the Admin thread.
>
> At UserWorld, we were told in the application performance tutorial that
> we should set Fast and List queues to BOTH a min and a max of 24 threads
> when running ITSM and the CMDB with RE jobs for the best performance.
> It was also recommended that we add more threads to the Escalation
> queue, which is multi-threaded in 7.1, and as much as 2 and 5 for the
> Alert queue if we were using Alerts.
>
> The new docs for Data Management tell you to set Fast queue threads to
> 16 and 32, and the private thread that is used by the plugin loopback
> server (390626) to 16 and 32, and to set the CAI Plugin Registry to use
> that same queue.  In my case that required changing the CAI plugin back
> to 390626 from the custom queue 390629 that I had been using.
>
> So at this point it looks like I should have:
>
> Queue   RPC   MinMax Threads
>
> Alert   390601  2  5
> Escalation  390603  2  3
> Fast390620 24 32
> 390626 16 32   (Private PlugIn Loopback and now CAI
> Plugin)
> 390629  2  4   (Private - Custom - was using for CAI
> Plugin - can delete)
> List390635 24 24
> Private 390694  2  4   (Private - Custom - EIE)
>
> Does anyone else have a different take on how these queues should be
> configured???  All of the hardware involved has 4 CPU cores and 10 gb
> RAM.
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> ITSM 7.0.02.006 (Incident, Problem, Change);
> Remedy Knowledge Mgmt 7.1.01.001;
> Service Level Mgmt 7.1, AIE 7.1;
> Kinetic Request 4.0.2, Calendar 1.0.1; on
> ARS 7.1, AREmail/Approval Assign 7.1
> Mid-Tier/Flashboards 7.1 on:
> Win2K3 Ent x64 / SQL Server 2005 x64
>
>

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Re: KM Error on Incident

[Consultant Al]

Hi,

I faced a similar problem and the cause of it was the firewall. By applying
the latest patches of SQL server it was resolved. Please make sure that u
can communicate on the default port that u have kept.

Regards,
Al

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso
Sent: Tuesday, November 13, 2007 8:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: KM Error on Incident

Ben,

I have SQL2005 and jdbc 1.2 for SQL2005... so should I use jdbc for SQL2000?
The Classpaths and Path is already updated

I will try jdbc for SQL2000.

Thanks.


On Nov 13, 2007 8:55 AM, Watson, Benjamin A. <[EMAIL PROTECTED]>
wrote:
> Pedro,
>
> The first line in the error message you received from Java:
>
> Cannot load JDBC driver class
>
> 'com.microsoft.jdbc.sqlserver.SQLServerDriver
>
> This is the root cause of your problem, which is causing the rest of the
error messages.
>
> What database server are you using? MS SQL, Oracle, etc? The error message
above leads me to believe your RKM installation is configured to use an MS
SQL database.
>
> Further, the RKM application cannot find the Java MS SQL JDBC drivers.
>
> Ensure that you have:
>
> 1. Install the JDBC drivers. You can find these from Microsoft on their
support site. Also, I've only had success with the SQL2000 JDBC drivers
against both a MS SQL 2000 server and a MS SQL 2005 server.
>
> 2. Make sure that your PATH and CLASSPATH environment variables have been
updated to include the location of the JDBC driver installation.
>
>
>
> All of this needs to take place on the same server that RKM is installed
on. Once you have the drivers, and the OS and Java know where to find them,
your first error message should go away.
>
> HTH,
>
> Ben
>
>
>

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>


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Re: Question: ITSM 7.0 - Survey (SRM:Survey)

[T. Dee]

Thanks Rahul. 

I know the forms are customizable - I was looking for input as to what others
have done. 

Thanks. 

T. 





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rahul AR User
Sent: Wednesday, November 14, 2007 9:42 AM
To: arslist@ARSLIST.ORG
Subject: *SPAM* Re: Question: ITSM 7.0 - Survey (SRM:Survey)


**
Hi,

Since the forms are customizable, what I can suggest is that put a label on the
form explaining the ratings. Hope this might help you. 


On Nov 14, 2007 7:36 PM, T. Dee <[EMAIL PROTECTED]> wrote:


I'm curious as to what some of you have done with the Survey in ITSM 
7.0 - in
the form SRM:Survey beside each quesiton it says "Rating (1-10)" - it 
does not
say 1 being the lowest and 10 being the highest or vice versa.  We are 
not sure
how users will treat this and we may get mixed results. 

Comments?

Thanks. 

T. 


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-- 
Regards
Rahul __20060125___This posting was submitted with HTML in
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Job: Remedy Business Analyst - Pasadena, CA

[Kitchen, Joshua T]

Job Title:  Remedy - Business Analyst
 
Location: Pasadena, CA 
 
Type:  Contract - Duration 3 Months+
 
Rates: 50/HR
 
Key: Looking for 3 years experience with any of the Remedy ARS or ITSM 

Description: Analyze business processes using ITIL principles and to
propose well developed process improvement opportunities. Understand
technical enablers without which these opportunities cannot be realized
- knowledge of financial & reporting systems preferred. Based on client
requirements, designs and distributes spreadsheets and documentation
comprised of text and/or images. Understands KPIs and metrics needed
both to measure process performance and operational performance; designs
process scorecards. Proven ability to lead, facilitate small teams in
completing process goals. Build consensus and move improvements forward.
The candidate must possess well developed interpersonal skills that
foster consensus building. Responsibilities also include analysis of
business process and functional requirements, development of business
cases, client support during system development and implementation,
development and maintenance of service level agreements. 

Skills: Strong knowledge of ITIL terminology and approach in a
Healthcare setting. Strong Process design and development skills
including the ability to assess and implement KPIs. Exhibits proficiency
in Microsoft Word, Visio, Excel, PowerPoint, Project, & Abode Acrobat.
Proficiency in process development including soliciting and receiving
the buy-in of Process Sponsors. Ability to lead small teams.
Communicates effectively with all levels of management. Proficiency in
technical writing. 
 
Respectfully,
 

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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<>

Re: CM7.2, AIE 7.1, CDIntegration 7.1.1

[strauss]

I put it on a third server, and also installed it twice with two
separate sets of services - one set against the development server and
one set against the pre-production server.  That works just fine.  My
initial reason for doing so was that all of my db and AR servers (source
db and target ARS) are on 64-bit Win2K3 OS and BMC Support recommended
against putting EIE on 64-bit - said they had not tested it.  I am not
sure if that applies to AIE, but it doesn't matter to me (I have already
upgraded EIE to AIE) since I have it on an 32-bit OS server.  After
several months of testing, I find it advantageous to have the EIE/AIE
services on a separate box; it isn't dedicated to AIE, however - it also
hosts my instance of RKM/Hummingbird/Tomcat since there are problems
with hosting that on the same Tomcat instance as mid-tier.

Kelly, do you know if AIE is cleared to run on 64-bit OS yet?

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver
> Sent: Wednesday, November 14, 2007 7:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: CM7.2, AIE 7.1, CDIntegration 7.1.1
> 
> Hi, 
> 
> AIE is the new bundled version of the Integration Engine. It 
> includes adapters for MS-SQL, Oracle, DB2, XML file and 
> delimited file (CSV if you choose). There no longer is a 
> separate product for Remedy Link for SQL or Oracle. You 
> install one and get all.
> 
> As for where to install, it isn't confusion, it is components 
> and options. 
> The data exchange application is powered by AR System so of 
> course it must be on the AR server.
> The services (adapters) can be installed where they best meet 
> the needs of your environment.
> *You can install the service(s) on the same server as AR System.
> *If you have a server group, you may choose to install on the 
> server you use primarily for administration operations (most 
> common option) *You can install it on the same server as the 
> DB you are accessing (if the DBA/Server Admin lets you) *You 
> can install it on a 3rd server and via the DEA configure 
> where it is so that both target and source can talk through 
> the 3rd server. This is most frequently done where the DBA 
> doesn't want the service on the DB server and the Remedy 
> Admin wants to keep the CPU of the AR Server available for 
> standard AR calls. Putting it on the third box leverages the 
> CPU and memory of that box. It is just a bit tricker to configure.
> 
> So you see, there is no wrong answer, there is just the right 
> answer for you.
> 
> -
> Kelly Deaver
> [EMAIL PROTECTED]
> 
> 
> >  Original Message 
> > Subject: CM7.2, AIE 7.1, CDIntegration 7.1.1
> > From: Mark Seiler <[EMAIL PROTECTED]>
> > Date: Wed, November 14, 2007 6:02 am
> > To: arslist@ARSLIST.ORG
> > 
> > Hello list,
> > When installing CM 7.2, with the Master Trx and Console on separate 
> > boxes, the module called CM Views called out in the docs for 
> > integrating CDIntegration does not appear. There is an anecdotal 
> > powerpoint on
> > pdf(CD_CMDB_Integration_For_Starters.pdf) that references 
> downloading 
> > and running an AR Database Security Script 
> (ars-security.zip). is 
> > this a requirement?
> > Also, I've seen conflicting BMCDN threads regarding where 
> to install 
> > AIE in a multi-server environment... on the same server as ARSystem 
> > and the CMDB or somewhere else? Anyone know of a single source of 
> > truth on this? There's also no reference to whether Remedy 
> Link is still part of the installation.
> > Finally, is the best sequence for installation: ConfigMgmt, 
> then AIE, 
> > then Config Discovery?
> > Thanks for any guidance!
> > Mark
> > 
> > 
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> 
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> 

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Job: Remedy Developer - Austin, TX

[Kitchen, Joshua T]

Job Title: Remedy and/or Crystal Enterprise Developer

 

Rates:  MAX 50/HR 1099 or Corp to Corp

 

Summary:

This position is responsible for the installation, documentation and
testing of:

1.  REMEDY Web reporting (including Crystal Reports Enterprise
Edition) 
2.  Single sign-on or Active Directory integration with Remedy

Task & Responsibilities:

The RE will perform the following job duties and responsibilities:



*  Designing, engineering, configuring, installing, testing,
training, and documenting Crystal Enterprise reporting via a web server
interface with BMC Remedy;

*  Integrate Active Directory with Remedy to simulate single
sign-on functionality for Remedy end-users;

*  Perform mentoring and training tasks for peers and customers
as required; transfer project knowledge to other team members and
customers as required;

*  Analyze and transform operational and/or functional needs
into solutions while remaining compliant with regulations, policies and
procedures; document description of system parameters and integrate
those parameters to optimize the overall solutions effectiveness and
efficiency at task;

*  Research, analyze, recommend and implement new technologies,
standard processes, tools and techniques where applicable using creative
and innovative solutions;



Qualifications:

The Remedy / ITSM / ITIL Engineer (RE) will be a Subject Matter Expert
(SME) in BMC Remedy(c) IT Service Management Suite design,
implementation, advanced configuration, management, and administration
and an expert in ITIL(c) and ITSM(c) frameworks and procedures.
Experience managing and participating in the design and implementation
of custom and OEM enterprise Remedy solutions.

 
Respectfully,

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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<>

Re: unable to read data from Table field more than one time

[Remedy Maniac]

no this has nothing to do with a caching problem on the web.
The only thing I do is to click on a Submit button in Form A.
This button pushes the values of one field (called CC field) to another 
form let say Form B.
On submit to that form B, I check entry per entry, whether it is a valid 
email address or it is a mailing-list.
If valid email address I add that entry to another field (let say emails 
found) on that form B.
If it is a mailing-list entry I check via a Table field in the Form B 
the logins associated to the mailing-list found and I add them to the 
field emails found.
Upon completion of the whole operation I send back the results to the 
web page where I clicked on the Submit button.

Up to now everything works perfect.
The problem is if in the CC list I have several mailing-lists.
The filters take only the logins found for the first list.
And multiplies per mailing-lists found i.e if I have mailing-ist X and Y 
and Z.

X with X-1 and X-2 logins.
Y with Y-1 and Y-2 logins
Z with Z-1 and Z-2 logins
At the end I find in the final field X-1, X-2 which s fine for first 
mailing-list found (X) But instead of Y-1 and Y2 and Z-1 and Z-2, I find 
X-1 and X-2 X-1 and X-2. Three times corresponding to my X, Y and Z 
mailing-lists found.

... ??? ... so i am getting crazy  Please HELP 

Serouche


Rahul AR User wrote:

**
Hi Serouche,
 
Can you please confirm whether the same is working fine in the user 
tool? If the answer is yes then I believe that this is something to do 
with the Mid-Tier cache which is not refreshing. In the Mid-Tier, 
change the flush time to less, maybe for testing purpose you can 
change it to 5Sec, and then check.


On Nov 14, 2007 3:27 PM, Remedy Maniac <[EMAIL PROTECTED] 
> wrote:


Dear listers,

I have in Form A a table field which displays "Lists" and
"Logins". In
addition in that Form A I have a Character field B.
On the web I fire via a Submit button a bunch of Filters and an Filter
Guide which reads in Loop the content of the Table Field.
One of the filters pushes values to Form A into Character field B.
Whenever this later is equal to "Lists" I read "Logins"
That works perfectly.
But only for the first value. i.e if on the web form I put for example
1, 2 and 3. In the form filters read 1=Lists and add the
corresponding
"Logins" But for 2 it adds again the "Logins" for 1 and so on and
so on.
However I can check that Table field displays correctly the
values. But
somehow I am not able to append to the precedence values the next
values.
I is starting to get me crazy.
Please help.
Thank you.
Serouche


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Rahul __20060125___This posting was submitted with 
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Re: Notification method for ParentChild ticket.

[Reiser, John J]

Richard,

The problem is not the addressing of vtext.com notifications but the
amount of text they accept as one message. Our count has them truncating
notifications at 180 characters, that includes the From and Subject of
the email notification.

I am trying to make the notification pass enough information so the
recipient has a good idea of the problem as well as contact information.
By letting the HD Admin determine which question/Answers are the most
important we can send the data that will help the technician.

Sadly we can't use any third party tools like Aeroprise on this network
to provide better mobile notification and interaction. That would make
things easy.

Thanks, 


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Fortin, Richard
Sent: Tuesday, November 13, 2007 5:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notification method for ParentChild ticket.

Why not use a group to send the email out to? 


Richard Fortin
Remedy Administrator
[EMAIL PROTECTED]
562.346.2241

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Tuesday, November 13, 2007 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Notification method for ParentChild ticket.

Hello Listers,
ARS 6.3
MS SQL Server 2000

Just asking for a sanity check.

I am working on a change to a home grown Helpdesk. During the creation
of the ticket there are about 5 - 10 child records created that get
concatenated into the Problem Details field.
I need to send a notification but we are limited in the number of
characters that we can send to the Verizon cell phones. I need to send
only the child information that is selected by the operator during the
submission process.

The child records are stored in another form and linked by a GUID.
The quickest fix that I can think of is to add a field that will hold
the notification text and populate that at submit time and send it. I
was thinking I could use a DO field to cut down on redundancy of stored
data.
Any other suggestions will be appreciated.

Thanks,


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 


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Re: Question: ITSM 7.0 - Survey (SRM:Survey)

[Rahul AR User]

Hi,

Since the forms are customizable, what I can suggest is that put a label on
the form explaining the ratings. Hope this might help you.

On Nov 14, 2007 7:36 PM, T. Dee <[EMAIL PROTECTED]> wrote:

> I'm curious as to what some of you have done with the Survey in ITSM 7.0 -
> in
> the form SRM:Survey beside each quesiton it says "Rating (1-10)" - it does
> not
> say 1 being the lowest and 10 being the highest or vice versa.  We are not
> sure
> how users will treat this and we may get mixed results.
>
> Comments?
>
> Thanks.
>
> T.
>
>
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Re: unable to read data from Table field more than one time

[Rahul AR User]

Hi Serouche,

Can you please confirm whether the same is working fine in the user tool? If
the answer is yes then I believe that this is something to do with the
Mid-Tier cache which is not refreshing. In the Mid-Tier, change the flush
time to less, maybe for testing purpose you can change it to 5Sec, and then
check.

On Nov 14, 2007 3:27 PM, Remedy Maniac <[EMAIL PROTECTED]> wrote:

> Dear listers,
>
> I have in Form A a table field which displays "Lists" and "Logins". In
> addition in that Form A I have a Character field B.
> On the web I fire via a Submit button a bunch of Filters and an Filter
> Guide which reads in Loop the content of the Table Field.
> One of the filters pushes values to Form A into Character field B.
> Whenever this later is equal to "Lists" I read "Logins"
> That works perfectly.
> But only for the first value. i.e if on the web form I put for example
> 1, 2 and 3. In the form filters read 1=Lists and add the corresponding
> "Logins" But for 2 it adds again the "Logins" for 1 and so on and so on.
> However I can check that Table field displays correctly the values. But
> somehow I am not able to append to the precedence values the next values.
> I is starting to get me crazy.
> Please help.
> Thank you.
> Serouche
>
>
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Re: unable to read data from Table field more than one time

[Remedy Maniac]

push fields to a display only fields didn't help.
Another idea?
Any help will be appreciated.
Thanks
Serouche


Peter Romain wrote:

Hi Serouche,

Try setting temp fields to the values in the table you are looping and
pushing the temp fields (ie don't push the column values directly).

Also, check that the phasing of the push is correct - you might neet to
adjust it to run in phase 1.

Cheers

Peter


  

Dear listers,

I have in Form A a table field which displays "Lists" and "Logins". In
addition in that Form A I have a Character field B.
On the web I fire via a Submit button a bunch of Filters and an Filter
Guide which reads in Loop the content of the Table Field.
One of the filters pushes values to Form A into Character field B.
Whenever this later is equal to "Lists" I read "Logins"
That works perfectly.
But only for the first value. i.e if on the web form I put for example
1, 2 and 3. In the form filters read 1=Lists and add the corresponding
"Logins" But for 2 it adds again the "Logins" for 1 and so on and so on.
However I can check that Table field displays correctly the values. But
somehow I am not able to append to the precedence values the next values.
I is starting to get me crazy.
Please help.
Thank you.
Serouche

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Question: ITSM 7.0 - Survey (SRM:Survey)

[T. Dee]

I'm curious as to what some of you have done with the Survey in ITSM 7.0 - in
the form SRM:Survey beside each quesiton it says "Rating (1-10)" - it does not
say 1 being the lowest and 10 being the highest or vice versa.  We are not sure
how users will treat this and we may get mixed results. 

Comments?

Thanks. 

T.

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Re: unicode function calls from api libraray libar.a problem

[Mo Korda]

That's a good guide as to what .so.* to link in. Thanks for that.  More useful 
than 'nm' that I was using to locate function definitions.

I have it all linked and running now.

with thanks
Mo Korda 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Axton
Sent: 13 November 2007 19:47
To: arslist@ARSLIST.ORG
Subject: Re: unicode function calls from api libraray libar.a problem


For 7.0.1 on Solaris:

[EMAIL PROTECTED] lib]$ ldd libar.so
libw.so.1 => /usr/lib/libw.so.1
libicuucbmc.so.32 => /prod/sys/remedy/api/lib/libicuucbmc.so.32
libicui18nbmc.so.32 =>   /prod/sys/remedy/api/lib/libicui18nbmc.so.32
libicudatabmc.so.32 =>   /prod/sys/remedy/api/lib/libicudatabmc.so.32
libCstd.so.1 =>  /usr/lib/libCstd.so.1
libpthread.so.1 =>   /usr/lib/libpthread.so.1
libm.so.1 => /usr/lib/libm.so.1
libCrun.so.1 =>  /usr/lib/libCrun.so.1
libc.so.1 => /usr/lib/libc.so.1
libdl.so.1 =>/usr/lib/libdl.so.1
/usr/lib/cpu/sparcv8plus/libCstd_isa.so.1
libthread.so.1 =>/usr/lib/libthread.so.1
/usr/platform/SUNW,Sun-Fire-480R/lib/libc_psr.so.1

Axton Grams

On 11/13/07, Mo Korda <[EMAIL PROTECTED]> wrote:
> For the 6.3 version of the api code i'm working on, link to libar.a was 
> sufficient !
>
> I just downloaded all the 701 solaris libraries from arswiki.org and think I 
> have located the definitions in libraries like libicuucbmc.so.32.0.  Not sure 
> if libar.so has definitions, seems to have references - getting a zero offset 
> for their location within libar.so.
>
> Will try the dynamic linking and see what I have to pull in.
>
> many thanks
> Mo Korda
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Axton
> Sent: 13 November 2007 17:47
> To: arslist@ARSLIST.ORG
> Subject: Re: unicode function calls from api libraray libar.a problem
>
>
> Why are you statically linking?  Try using libar.so.
>
> Axton Grams
>
> On Nov 13, 2007 12:05 PM, Mo Korda <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> > I'm trying to build an api client using the ARSystem Server patch 5 libar.a
> > sun library.
> >
> > I get link errors relating to functions that are used inside the libar.a
> > library.
> >
> > Does anybody recognize these and if so, do you know what library I need to
> > link with ?
> >
> > with thanks,
> > Mo Korda
> >
> > Undefined   first referenced
> >  symbol in file
> > uiter_setUTF8_3_2   ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > ucol_strcollIter_3_2./libs/SunOS5.sparc/libar.a(mbutil.o)
> > u_toupper_3_2   ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > u_islower_3_2   ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > u_isprint_3_2   ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > u_foldCase_3_2  ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > u_getCombiningClass_3_2 ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > ucol_open_3_2   ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > ucol_close_3_2  ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > ucnv_open_3_2   ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > u_tolower_3_2   ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > u_isupper_3_2   ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > ucnv_convertEx_3_2  ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > utf8_nextCharSafeBody_3_2   ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > ucnv_compareNames_3_2   ./libs/SunOS5.sparc/libar.a(mbutil.o)
> > ucnv_close_3_2  ./libs/SunOS5.sparc/libar.a(mbutil.o)
> >  __20060125___This posting was submitted with HTML in
> > it___
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Re: Looking for a password generator

[Opela, Gary L Contr OC-ALC/ITMA]

Wow Carey, thanks. Your skills in navigating the BMCDN far surpass mine!
I guess I need more practice :\

I appreciate all of the feedback, as well as the private messages.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Tuesday, November 13, 2007 11:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a password generator

Gary,

It took way to long to find this stuff.. but I finally found it. I
suspect that until you "login" you do not have access to all of the
site. (But that is just a guess at this point.)

Here are the details:

arfperl
BMCDN Home  > Resource Center> Downloads> BMC Atrium & Foundation
Technologies> Remedy AR System  > Utilities  > Document 1181
http://developer.bmc.com/jiveProd/entry.jspa?externalID=1181&categoryID=
507


AR System Filter Scripting Plugin
BMCDN Home  > Resource Center> Downloads> BMC Atrium & Foundation
Technologies> Remedy AR System  > Utilities  > Document 1045
http://developer.bmc.com/jiveProd/entry.jspa?externalID=1045&categoryID=
507
 (But this looks like an older version and is windows only(WT?)...
"Tested on Windows 2000, AR System Server 5.1.2 and 6.0.")


Ah... here is what I was looking for...
AR System Scripting Plug-In for Java
BMCDN Home  > Resource Center> Downloads> BMC Atrium & Foundation
Technologies> Remedy AR System  > Utilities  > Document 992
 
http://developer.bmc.com/jiveProd/entry.jspa?externalID=992&categoryID=5
07

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Nov 13, 2007 2:18 PM, Opela, Gary L Contr OC-ALC/ITMA
<[EMAIL PROTECTED]> wrote:
> Thanks Carey. I saw where there was a form called "Filter Script
> Library" that stored the scripts. In the article I was reading,
> http://www.remedy.com/customers/dht/archive/06-01-2004_D.htm
> It stated that you could go to the developer website and download the
> file. I go there, and I can see the old site for just a second, then
it
> redirects me to the new BMCDN and for the life of me, I cannot find
the
> java filter plugin file to download.
>
> Has anyone had any luck finding these files out on the BMCDN?
> Thanks,
>
>
> Gary Opela, Jr
>
> Sr. Remedy Developer
>
> Leader Communications, Inc.
>
> 405 736 3211


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Re: Remedy ITSM suite 7 in VMWare ESX??

[Gayford, Matthew C.]

We're running our test server on ESX. One of the nice features of the Client 
Infrastructure Client is the ability to get a graph of each box's resources 
(CPU, memory, etc) and has a console built in so you don't have to use remote 
desktop to get in and reboot ARS. :)

Certainly make sure that you've got enough memory and processor allocated to 
the VM. We're running our test SQL server on VM as well, so make sure that has 
enough resources too!

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Clarkson, Timothy
Sent: Tuesday, November 13, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM suite 7 in VMWare ESX??

I use ESCX for both development server,UAT and small Production server.  I have 
not found any issues with using it under ESX. Actually I find it really useful 
for doing a snapshot and testing patches and code changes before promoting into 
Production.

You just need to make sure that you have allocated sufficient memory to the 
Virtual Machines.

Cheers
Tim Clarkson

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Andre H
Sent: Wednesday, 14 November 2007 04:59
To: arslist@ARSLIST.ORG
Subject: Remedy ITSM suite 7 in VMWare ESX??

** 
Hello,
 
I am seeing if anyone has setup Remedy ITSM suite 7 in VMWare ESX.
 
Windows 2003 base OS - AR Server, Mid-Tier, Service Desk, Change Management 
etc. (SQL 2000 or 2005)
 
I need to gauge the usability of using VM for a true test - development 
environment vs. real hardware.
 
If you have, please let me know - (Your configuration, issues, concerns).
 
Thanks in advance,
 
Andre Hughes
  

Be a better pen pal. Text or chat with friends inside Yahoo! Mail. See how. 
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Re: CM7.2, AIE 7.1, CDIntegration 7.1.1

[Kelly Deaver]

Hi, 

AIE is the new bundled version of the Integration Engine. It includes adapters 
for MS-SQL, Oracle, DB2, XML file and delimited file (CSV if you choose). There 
no longer is a separate product for Remedy Link for SQL or Oracle. You install 
one and get all.

As for where to install, it isn't confusion, it is components and options. 
The data exchange application is powered by AR System so of course it must be 
on the AR server.
The services (adapters) can be installed where they best meet the needs of your 
environment.
*You can install the service(s) on the same server as AR System.
*If you have a server group, you may choose to install on the server you use 
primarily for administration operations (most common option)
*You can install it on the same server as the DB you are accessing (if the 
DBA/Server Admin lets you)
*You can install it on a 3rd server and via the DEA configure where it is so 
that both target and source can talk through the 3rd server. This is most 
frequently done where the DBA doesn't want the service on the DB server and the 
Remedy Admin wants to keep the CPU of the AR Server available for standard AR 
calls. Putting it on the third box leverages the CPU and memory of that box. It 
is just a bit tricker to configure.

So you see, there is no wrong answer, there is just the right answer for you.

-
Kelly Deaver
[EMAIL PROTECTED]


>  Original Message 
> Subject: CM7.2, AIE 7.1, CDIntegration 7.1.1
> From: Mark Seiler <[EMAIL PROTECTED]>
> Date: Wed, November 14, 2007 6:02 am
> To: arslist@ARSLIST.ORG
> 
> Hello list,
> When installing CM 7.2, with the Master Trx and Console on separate boxes,
> the module called CM Views called out in the docs for integrating
> CDIntegration does not appear. There is an anecdotal powerpoint on
> pdf(CD_CMDB_Integration_For_Starters.pdf) that references downloading and
> running an AR Database Security Script (ars-security.zip). is this a
> requirement?
> Also, I've seen conflicting BMCDN threads regarding where to install AIE in
> a multi-server environment... on the same server as ARSystem and the CMDB or
> somewhere else? Anyone know of a single source of truth on this? There's
> also no reference to whether Remedy Link is still part of the installation.
> Finally, is the best sequence for installation: ConfigMgmt, then AIE, then
> Config Discovery?
> Thanks for any guidance!
> Mark
> 
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Re: Late session summary report from BMC User World 2007

[Hugo Visser]

Any screenshots or presentations on the upcoming dev studio?

Hugo

On Nov 14, 2007 8:27 AM, Geoffrey Endresen <[EMAIL PROTECTED]> wrote:
> Exactly. The new Eclipse developer studio looks awesome.
>
> On Nov 8, 2007 2:52 PM, Susan Palmer <[EMAIL PROTECTED]> wrote:
> > **
>
> > Great summary Geoffrey!
> >
> > Regarding #5, one of the most important things that Doug Mueller stressed
> > was that the ARS platform is not going away.  BMC is relying on the platform
> > and if it goes away, BMC goes away.  BMC has totally bought into that
> > platform, not just the Remedy folks.  And just as important they intend to
> > keep the platform OPEN.  No locking down.  So we can continue to be happy
> > ARS Developers for the next 20 years (ok ... no time projected ... lol).
> >
> > Susan
> >
> >
> >
> > On Nov 8, 2007 3:02 PM, Geoffrey Endresen <[EMAIL PROTECTED]> wrote:
> >
> > >
> > >
> > >
> > > Overall I would give the BMC User World (9 out of 10).
> > > As good as the Past RUGs that I remember. But it's been a while for me.
> > >
> > > Best Moment: Being there when Rick Cook got his ARSList MVP Award.
> > >
> > > Beyond AR System 7.1 to Developer Studio
> > > •   The next version of AR System 7.5 (mid 2008) will have Eclipse to
> > > replace the Admin Tool.
> > > •   Navigator, Object Lists, Form Editors and Workflow Editors will
> > all
> > > change and include Undo/ Redo
> > > •   Future versions of the UI will include features like table fields
> > > that re-size to the window size
> > >
> > > Session Notes:
> > > 1)  New 7.1 Features (David Easter of BMC)
> > > -   Licensing simplied and License Usage reports calculated every 45
> > minutes
> > > -   Mid-Tier has prefetched forms and has persistent cache stored on
> > > disk for use after restart.
> > > -   Escalations multi-threaded, enables pools of escalations that can
> > > run in parallel
> > > -   Ability to turn off status history, no entries in H tables.
> > > -   Sneak peek of AR System 7.5 will have Eclipse based Admin Tool,
> > > Accessing multiple web views are much easier through a tabbed
> > > interface.
> > >
> > > 2)  Using 7.1 Features (Bob Poulos of BMC)
> > > -   Filter Error Handling is now available to handle some errors
> > during filters.
> > > -   Service Entry API allows to call workflow without creating an
> > entry in a form
> > > -   ARServiceEntry() API, takes input, performs logic, gives output
> > > -   7.1 executeable is smaller than 7.0 because system forms are
> > stored
> > > on disk instead of in the exe
> > > -   With NextID blocks and disabling Status History a create new entry
> > > can be changed from 9 SQL statements to 3 statements.
> > > -   Mentioned  7.x servers have some kind of reconnect to database
> > > setting, may be useful during Oracle FSF event
> > >
> > > 3)  Load Balancing (Kelly Deavers of BMC)
> > > -   Good presentation, still have questions with netscaler load
> > balancers
> > > -   Did not include good example of how to setup http and https with
> > ip
> > > stickiness without using apache http rewrite to https
> > >
> > > 4)  Supportability of AR System Servers (Bob Wieman of BMC)
> > > -   Large Query Logging helps find users making big slow queries: see
> > KB 12235
> > > -   7.x has automatic exception logging when threads die:
> > > -   Startup logging available to see problems for new servers during
> > > arstartup: see KB 10033931
> > > -   Copy cache logging when server re-caches workflow: see KB 26132
> > > -   7.0 New ARWKLGA – AR Log Work Analysis Tool to see timing of large
> > > SQL entries.
> > >
> > > 5)  AR System is the Cornerstone of BMC Software (Doug Mueller of BMC)
> > > -   This session was mainly to assure customers that the Application
> > > Development Platform is getting much more investment
> > > -   BMC applications (as Atrium CMDB) strive to provide Business
> > Service
> > > Management for ITIL processes, but it all relies on AR System
> > > -   New Version of the platform include new lego type modules
> > including
> > > the approval engine and assignment engine. We can expect additional
> > > future modules like a tasklist queue
> > > -   The future is bright for AR System as the tool to build process
> > > workflows, but don't re-invent the wheel
> > > -   Recommends buying applications to support common standard
> > processes
> > > and only implement custom applications when implementing requirement
> > > outside of standard ITIL processes
> > >
> > > 6)  ITIL v3 (George Spalding of Pink Elephant)
> > > -   V3 is made to catch up with industry tools and processes for
> > > Business Service Management
> > > -ITIL certification is needed to add some professionalism
> > > to IT 
> > > -   5 areas of ITIL v3 for implementing Business Services (Goal is
> > > creating a service that provides value)
> > > o   Service Strategy 

Re: unable to read data from Table field more than one time

[Remedy Maniac]

Thanks Peter,

actually I do not Push anything.
What I do is on change of one field (let's say Assignee field), I check 
if this can be found in "Lists" of my Table.

If yes I set field B, to "Logins" found in Table.
Then I set field C to $PROCESS$ echo "$B$" "" "$C$"
B and C are character fields.
One strange behavior: let say Assignee = alpha and for this I find 
"Logins = alpha-1 and alpha-2"

So my field B will be = to alpha-1 and alpha-2
Then if there is Assignee = beta and if there is beta-1 and beta-2, the 
field B will be = to alpha-1, alpha-2, alpha-1, alpha-2
Here the strange behavior: in the Table I can see Beta and Beta-1 and 
Beta-2. i.e. the Table displays the correct values but somehow the Set 
fields takes all the time the same value.
It's like to would be some caching somewhere. I am unable to flush that 
previous values.
Of course for the Table I have "Refresh on entry change" checked. But 
this is for AL. And all my workflow is via filters.

I also have for "Initial Row Selection" => "Select first, fire workflow"
and for "refresh row selection" => "Retain selection, fire workflow"

But I'll try with Push action.
Maybe that will help.

Serouche


Peter Romain wrote:

Hi Serouche,

Try setting temp fields to the values in the table you are looping and
pushing the temp fields (ie don't push the column values directly).

Also, check that the phasing of the push is correct - you might neet to
adjust it to run in phase 1.

Cheers

Peter


  

Dear listers,

I have in Form A a table field which displays "Lists" and "Logins". In
addition in that Form A I have a Character field B.
On the web I fire via a Submit button a bunch of Filters and an Filter
Guide which reads in Loop the content of the Table Field.
One of the filters pushes values to Form A into Character field B.
Whenever this later is equal to "Lists" I read "Logins"
That works perfectly.
But only for the first value. i.e if on the web form I put for example
1, 2 and 3. In the form filters read 1=Lists and add the corresponding
"Logins" But for 2 it adds again the "Logins" for 1 and so on and so on.
However I can check that Table field displays correctly the values. But
somehow I am not able to append to the precedence values the next values.
I is starting to get me crazy.
Please help.
Thank you.
Serouche

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CM7.2, AIE 7.1, CDIntegration 7.1.1

[Mark Seiler]

Hello list,
When installing CM 7.2, with the Master Trx and Console on separate boxes,
the module called CM Views called out in the docs for integrating
CDIntegration does not appear. There is an anecdotal powerpoint on
pdf(CD_CMDB_Integration_For_Starters.pdf) that references downloading and
running an AR Database Security Script (ars-security.zip). is this a
requirement?
Also, I've seen conflicting BMCDN threads regarding where to install AIE in
a multi-server environment... on the same server as ARSystem and the CMDB or
somewhere else? Anyone know of a single source of truth on this? There's
also no reference to whether Remedy Link is still part of the installation.
Finally, is the best sequence for installation: ConfigMgmt, then AIE, then
Config Discovery?
Thanks for any guidance!
Mark

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Re: unable to read data from Table field more than one time

[Peter Romain]

Hi Serouche,

Try setting temp fields to the values in the table you are looping and
pushing the temp fields (ie don't push the column values directly).

Also, check that the phasing of the push is correct - you might neet to
adjust it to run in phase 1.

Cheers

Peter


> Dear listers,
>
> I have in Form A a table field which displays "Lists" and "Logins". In
> addition in that Form A I have a Character field B.
> On the web I fire via a Submit button a bunch of Filters and an Filter
> Guide which reads in Loop the content of the Table Field.
> One of the filters pushes values to Form A into Character field B.
> Whenever this later is equal to "Lists" I read "Logins"
> That works perfectly.
> But only for the first value. i.e if on the web form I put for example
> 1, 2 and 3. In the form filters read 1=Lists and add the corresponding
> "Logins" But for 2 it adds again the "Logins" for 1 and so on and so on.
> However I can check that Table field displays correctly the values. But
> somehow I am not able to append to the precedence values the next values.
> I is starting to get me crazy.
> Please help.
> Thank you.
> Serouche
>
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unable to read data from Table field more than one time

[Remedy Maniac]

Dear listers,

I have in Form A a table field which displays "Lists" and "Logins". In 
addition in that Form A I have a Character field B.
On the web I fire via a Submit button a bunch of Filters and an Filter 
Guide which reads in Loop the content of the Table Field.

One of the filters pushes values to Form A into Character field B.
Whenever this later is equal to "Lists" I read "Logins"
That works perfectly.
But only for the first value. i.e if on the web form I put for example 
1, 2 and 3. In the form filters read 1=Lists and add the corresponding 
"Logins" But for 2 it adds again the "Logins" for 1 and so on and so on.
However I can check that Table field displays correctly the values. But 
somehow I am not able to append to the precedence values the next values.

I is starting to get me crazy.
Please help.
Thank you.
Serouche

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RE : Re: Field 530001900

[Frex Popo]

Still having problems creating classes!! 
  This time an entry gets created in the OBJSTR:Classes, OBJST:Pending, 
OBJSTR:ApplicationPending .. The entries are in status PENDING and nothing 
happens after that!! No errors in the SQL/FILTER/API logs.
   
  Anyone had this problem before!!
   
  I have that there is a patch for this but only for Unix and CMDB 1.1 ... We 
have a Windows Environment and CMDB1.0
   
  Many thanks
  
Elinore AR <[EMAIL PROTECTED]> a écrit :
  schema name : OBJSTR:ClassDefinition
field id : 530001900
field name : zIntExposure

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Re: AR Server Threads

[Michiel Beijen]

There's also this document on performance tuning for Remedy;
http://documents.bmc.com/supportu/documents/55/03/85503/85503.pdf
It states that you should have 3 fast and 5 list threads per CPU with
a maximum of 30 threads for any thread group; it does not discuss
escalation threads or private threads...

This is really an interesting topic; especially things like EIE
pushing lots of CI's into the CMDB and the Reconciliation Engine
running can hit your server HARD.
Does anyone have tips for tuning the Reconciliation Engine?

-- 
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl


On Nov 13, 2007 10:58 PM, strauss <[EMAIL PROTECTED]> wrote:
> Information provided in the Tutorials at UserWorld, plus reading the
> documentation for the ITSM_Data-Management-703 (ITSM 7.0.02 Patch 9003)
> has forced me to revisit the topic of queues and threads on ARServer.
>
> I originally built out my 7.1 AR / ITSM 7.0.02 Servers with 5 to 8 Fast
> (390620) and 8 to 12 List (390635) queue threads.  The Plugin Loopback
> RPC Program Number defaulted to 390626 with 2 and 2 threads.  I added a
> Private queue 390629 with 2 and 4 threads and assigned it to the CAI
> Plugin in the CAI Plug-In Registry.  Later I added another Private queue
> at 390694 with 2 and 4 threads for EIE to use so that it would not wipe
> out the Admin thread.
>
> At UserWorld, we were told in the application performance tutorial that
> we should set Fast and List queues to BOTH a min and a max of 24 threads
> when running ITSM and the CMDB with RE jobs for the best performance.
> It was also recommended that we add more threads to the Escalation
> queue, which is multi-threaded in 7.1, and as much as 2 and 5 for the
> Alert queue if we were using Alerts.
>
> The new docs for Data Management tell you to set Fast queue threads to
> 16 and 32, and the private thread that is used by the plugin loopback
> server (390626) to 16 and 32, and to set the CAI Plugin Registry to use
> that same queue.  In my case that required changing the CAI plugin back
> to 390626 from the custom queue 390629 that I had been using.
>
> So at this point it looks like I should have:
>
> Queue   RPC   MinMax Threads
>
> Alert   390601  2  5
> Escalation  390603  2  3
> Fast390620 24 32
> 390626 16 32   (Private PlugIn Loopback and now CAI
> Plugin)
> 390629  2  4   (Private - Custom - was using for CAI
> Plugin - can delete)
> List390635 24 24
> Private 390694  2  4   (Private - Custom - EIE)
>
> Does anyone else have a different take on how these queues should be
> configured???  All of the hardware involved has 4 CPU cores and 10 gb
> RAM.
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> ITSM 7.0.02.006 (Incident, Problem, Change);
> Remedy Knowledge Mgmt 7.1.01.001;
> Service Level Mgmt 7.1, AIE 7.1;
> Kinetic Request 4.0.2, Calendar 1.0.1; on
> ARS 7.1, AREmail/Approval Assign 7.1
> Mid-Tier/Flashboards 7.1 on:
> Win2K3 Ent x64 / SQL Server 2005 x64
>
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