Re: Locking the Remedy Login only to User Tool
Different approach here! You say you want to disallow users from using ODBC because of INFORMATION SECURITY reasons. But if you want to disallow users from accessing data; you should enforce permissions on the data - and Remedy will have enough controls to do so. Just limiting the access methods to the data will NOT make your data secure! The fact that Remedy applies the same permission model when you log in through the API as via ODBC, Web Services or User Tool is a very GOOD thing in my opinion. Regards, Michiel. On Thu, Apr 24, 2008 at 5:33 AM, Carey Matthew Black [EMAIL PROTECTED] wrote: VB, If you use the ARS server ar.conf setting: Disable-Client-Operation Then you can establish ARS permission groups that limit what clients the users can use by time of day. Well, except for the FACT ( I know it can be done ) that the ARS API allows the client to tell the server which client it actually is. So an API program can say it is the UserTool. But I am not sure how hard it would be to write an ODBC driver for ARS that changes it's Client Type value. (See John Sundberg's post for other details on this part of the question.) I am disappointed that the API does not have built in identifiers (like public/private key identification features) so that the compiled API that BMC publishes for us can only be identified by the ARS server as one specific client type. But I guess BMC does not see Client Type as a valid security access control. (Well, maybe some day they can... So who is going to write up that RFE? :) ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 23, 2008 at 6:42 PM, Easter, David [EMAIL PROTECTED] wrote: ** Perhaps the AR_CLIENT_TYPE is what you're looking for: AR_CLIENT_TYPE_* (integer) An integer value for the client type. For more information, see AR_CLIENT_TYPE_* in the ar.h file. You could then use workflow to limit a user's actions based on their client type - in this case the User Tool. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Viswanathan Balakumar Sent: Wednesday, April 23, 2008 2:01 PM To: arslist@ARSLIST.ORG Subject: Locking the Remedy Login only to User Tool ** HI, Is there a way to make some remedy logins (either by name / group permission) to access ONLY User tool and Can not access Remedy data through any other way like Remedy ODBC \ APIs. For Information security reasons, we want some logins to be used only with in the User tool and throw an error when used in Crystal Reports \ Remedy ODBC \ APIs. May be like using APIs \ monitoring the Logins \ any other way … Any related information will be helpful. Thanks, VB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Attachment Information
typedef struct ARAttachStruct
{
char *name;/* name of attachment */
ARLong32 origSize;/* pre-compression number of bytes */
ARLong32 compSize;/* post-compression number of bytes */
ARLocStruct loc; /* how to locate attachment content */
} ARAttachStruct;
ie compressed size.
Ben Chernys
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: April 23, 2008 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Attachment Information
**
I know that when you use a filter to set an attachment field (not pool) to a
character field that it gives you 3 pieces of information. It looks like
this: 85188;80080;C:\Documents and Settings\My Documents\Adobe\myPEHP
Agreement.pdf. I know the first number is the size and the last is the full
file name. What is the second number?
I have hunted through my documentation and the knowledge base but I just
have not stumbled on the correct keywords.
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Re: Server Group Environment Load Balance
Thanks for your feedback.
I'm looking for good document for server group configuration as well.
please provide some info regarding the same.
Regards,
Pintu
J.T. Shyman [EMAIL PROTECTED] wrote: **v\:*
{behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:*
{behavior:url(#default#VML);} .shape {behavior:url(#default#VML);}
BMC has a white paper called Using a Hardware Load Balancer with BMC Remedy AR
System 7.0 on their website
--- J.T. Shyman
-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of pintu mallick
Sent: Wednesday, April 23, 2008 4:19 AM
To: arslist@ARSLIST.ORG
Subject: Server Group Environment Load Balance
** Hi All,
I'm looking for good document regarding Server Group Environment and Load
Balancer.
Please help me out.
Thanks Regards,
Pintu.
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Re: Getting Attachment Size
Perhaps you can use this information --
Q: I know that when you use a filter to set an attachment field (not pool)
to a character field that it gives you 3 pieces of information. It looks
like this: 85188;80080;C:\Documents and Settings\My Documents\Adobe\myPEHP
Agreement.pdf. I know the first number is the size and the last is the full
file name. What is the second number?
A: typedef struct ARAttachStruct
{
char *name;/* name of attachment */
ARLong32 origSize;/* pre-compression number of bytes */
ARLong32 compSize;/* post-compression number of bytes */
ARLocStruct loc; /* how to locate attachment content */
} ARAttachStruct;
ie compressed size.
In short, set fields to a char field, read from attachment field. Parse the
char field to find out attachment size.
Then error out on save/modify in filter if size allowed size.
On Fri, Apr 11, 2008 at 11:23 PM, Frank Caruso [EMAIL PROTECTED]
wrote:
** Is there anyway to get the size of a file in an attachment field? I
would like to check the size of the file to ensure that it will fit before
the user clicks Save.
Thank you
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Upgrading ITSP 4.0 from ARS 6.3 to ARS 7.1
Hi Listers, We are looking to upgrade ITSP 4.0 on ARS 6.3 Patch 23, Solaris 8 and Oracle 10.1.0.4.0 64bit to ARS 7.1, Solaris 10 and Oracle 10.2.0.3.0 64bit. Has anyone carried out the same if so could you share what all are to be looked after and also regarding the licenses for ITSP. Thanks and regards, Anesh A Kurian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Resolved: Issue w/ CMDB ... Error when looking at CI w/ Asset Viewer/Admin/Config Privileges but works fine w/ AR Administrator Privileges
Apparently this was a known issue with our version of the CI Viewer. When we upgraded the CI Viewer the issue went away. Sean From: Garrison, Sean (Norcross) Sent: Wednesday, April 23, 2008 4:45 PM To: arslist@ARSLIST.ORG Subject: Issue w/ CMDB ... Error when looking at CI w/ Asset Viewer/Admin/Config Privileges but works fine w/ AR Administrator Privileges I get the following w/ Asset Viewer Privileges: The CI Relationship Viewer could not open because the specified root CI does not exist. namespace = BMC.CORE classname = BMC_ComputerSystem datasetid = BMC.ASSET instanceid = AS001143dc3952Li62RAcPRnAQaE2L If I login as an AR Administrator I do not get the error and can view the CI and all its relationships. Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Locking the Remedy Login only to User Tool
Michiel, You're absolutely right save for one thing: Security enforced via workflow does not come into play via API or ODBC. Here's an example: Say you want to give a Remedy user access to a piece of information but you want to do it in a controlled way so they can only see what you want them to see and modify what you want them to modify. You build this through workflow because Remedy's built-in security features aren't granular enough, or are too generalized, to achieve your goal. The end result is a specific user account that can only run a given Remedy application and access the data through that application only. This is all controlled via workflow. All is well and good until you realize that accesses via the ODBC driver for AR don't fire workflow. You've had to give the user account row-level access to the data so your application functions properly but don't want to give them direct access to the data. Since ODBC connections don't fire workflow using the AR_CLIENT_TYPE is of no help because there isn't an easy way to act on it. Or is there? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Thursday, April 24, 2008 2:19 AM To: arslist@ARSLIST.ORG Subject: Re: Locking the Remedy Login only to User Tool Different approach here! You say you want to disallow users from using ODBC because of INFORMATION SECURITY reasons. But if you want to disallow users from accessing data; you should enforce permissions on the data - and Remedy will have enough controls to do so. Just limiting the access methods to the data will NOT make your data secure! The fact that Remedy applies the same permission model when you log in through the API as via ODBC, Web Services or User Tool is a very GOOD thing in my opinion. Regards, Michiel. On Thu, Apr 24, 2008 at 5:33 AM, Carey Matthew Black [EMAIL PROTECTED] wrote: VB, If you use the ARS server ar.conf setting: Disable-Client-Operation Then you can establish ARS permission groups that limit what clients the users can use by time of day. Well, except for the FACT ( I know it can be done ) that the ARS API allows the client to tell the server which client it actually is. So an API program can say it is the UserTool. But I am not sure how hard it would be to write an ODBC driver for ARS that changes it's Client Type value. (See John Sundberg's post for other details on this part of the question.) I am disappointed that the API does not have built in identifiers (like public/private key identification features) so that the compiled API that BMC publishes for us can only be identified by the ARS server as one specific client type. But I guess BMC does not see Client Type as a valid security access control. (Well, maybe some day they can... So who is going to write up that RFE? :) ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 23, 2008 at 6:42 PM, Easter, David [EMAIL PROTECTED] wrote: ** Perhaps the AR_CLIENT_TYPE is what you're looking for: AR_CLIENT_TYPE_* (integer) An integer value for the client type. For more information, see AR_CLIENT_TYPE_* in the ar.h file. You could then use workflow to limit a user's actions based on their client type - in this case the User Tool. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Viswanathan Balakumar Sent: Wednesday, April 23, 2008 2:01 PM To: arslist@ARSLIST.ORG Subject: Locking the Remedy Login only to User Tool ** HI, Is there a way to make some remedy logins (either by name / group permission) to access ONLY User tool and Can not access Remedy data through any other way like Remedy ODBC \ APIs. For Information security reasons, we want some logins to be used only with in the User tool and throw an error when used in Crystal Reports \ Remedy ODBC \ APIs. May be like using APIs \ monitoring the Logins \ any other way . Any related information will be helpful. Thanks, VB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:
Re: Resolved: Issue w/ CMDB ... Error when looking at CI w/ Asset Viewer/Admin/Config Privileges but works fine w/ AR Administrator Privileges
What version of the CI Viewer were you running and did it match the version of CMDB you were running and had you upgraded mid-tier since you installed CI Viewer? One thing I've run into is that CI Viewer must be reinstalled if Mid-Tier is upgraded because the MT upgrade will overwrite the files needed for CI Viewer to function properly. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross) Sent: Thursday, April 24, 2008 8:09 AM To: arslist@ARSLIST.ORG Subject: Resolved: Issue w/ CMDB ... Error when looking at CI w/ Asset Viewer/Admin/Config Privileges but works fine w/ AR Administrator Privileges Apparently this was a known issue with our version of the CI Viewer. When we upgraded the CI Viewer the issue went away. Sean From: Garrison, Sean (Norcross) Sent: Wednesday, April 23, 2008 4:45 PM To: arslist@ARSLIST.ORG Subject: Issue w/ CMDB ... Error when looking at CI w/ Asset Viewer/Admin/Config Privileges but works fine w/ AR Administrator Privileges I get the following w/ Asset Viewer Privileges: The CI Relationship Viewer could not open because the specified root CI does not exist. namespace = BMC.CORE classname = BMC_ComputerSystem datasetid = BMC.ASSET instanceid = AS001143dc3952Li62RAcPRnAQaE2L If I login as an AR Administrator I do not get the error and can view the CI and all its relationships. Thanks, Sean __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Integration
All Thanks for the responses both on and off list. I think the Web Service API route is my preferred route currently. Can anyone point me to the documentation? Thanks again Andy On 24 Apr 2008, at 02:11, Matt Reinfeldt wrote: Chris, I use ARSPerl v. 1.90 on my local machine (windows install) to create and get entries out of a 7.1 patch002 server. The ARSPerl module itself is compiled against 7.0.1, I believe, so, of course, there's the possibility of missing objects and functionality, however, the API calls that currently exist still do function, from what I can tell in my testing. Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, April 23, 2008 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration The current version of ARSPerl is unable to get at data through the 7.1 API, but works fine if you are on ARS 7.0 or earlier. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapin, John Sent: Wednesday, April 23, 2008 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration Using the ARSperl module be another option... but I'm not certain of it's use with ARS v7. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey Sent: Wednesday, April 23, 2008 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration The app is written in php/mysql with some perl scripts as well... if that helps? Andy On 23 Apr 2008, at 16:18, LJ Longwing wrote: there are literally dozens of ways to get a record created, the ones you list below are valid, the ones you mention require changing the application to accept the messages, depending o the language that your tool is written in, you may be able to use API to connect and create the records. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey Sent: Wednesday, April 23, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Remedy Integration List, This may be the wrong place and if so please feel free to point me in the right direction. A company I work for has a vulnerability management tool which generates an alert when certain vulnerabilities are found. They are winning several large deals now which are demanding integration to their Remedy solution. The vulnerability management app essentially needs to create a ticket in Remedy when we would normally email the user. Can this be done as simply as emailing the Remedy instance and creating a ticket that way or through a web service? It seems overkill to go the AIE route. Any advice/comments greatly appreciated. Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access
FW: Need help for setting a value to a field if anybody appends some text to the predefined summary
Hi, We have a menu called Summary to which the values are coming from SHR:Template.we have another field called PreDefSummaryChk.If anybody selects predefinedsummary from Summary field and appends some text to that in the Summary field we need to set PreDefSummaryChk to Yes. Ex:While entering ticket for Lotus notes Problem If user selects Lotus Notes Password Recovery(Predefined Summary) from summary field and Appends some text to that like Lotus Notes Password Recovery-Forgot password,PreDefSummaryChk should be set to Yes. Appreciate any suggestions for doing this.Thanks In Advance. Thanks and Regards, v.sreelakshmi DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Locking the Remedy Login only to User Tool
THANKS for all the Information and Ideas. While evaluating all this options, like to provide little more info: For a Specific Group we want to provide the Incident Information for a Tenancy (but only a subset say Organization level) not all the Incidents with in this tenancy. We are no able to do so with out providing the Tenancy Permission (Or Is there any way?). So the permission has to be given and through the Interface\Console lock it only to the information what they want and Provide access ONLY through this interface. But the biggest problem is : Other ways to access like Remedy ODBC, APIs. That is why we are trying to lock them for this specific group. Disable-Client-Operation could be a good option if it has the option to specify the group that should not use instead of which groups can access Need to check AR ODBC uses the get operation. Given this interesting problem, working out the ways to do.. Thanks, VB _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, April 24, 2008 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Locking the Remedy Login only to User Tool Michiel, You're absolutely right save for one thing: Security enforced via workflow does not come into play via API or ODBC. Here's an example: Say you want to give a Remedy user access to a piece of information but you want to do it in a controlled way so they can only see what you want them to see and modify what you want them to modify. You build this through workflow because Remedy's built-in security features aren't granular enough, or are too generalized, to achieve your goal. The end result is a specific user account that can only run a given Remedy application and access the data through that application only. This is all controlled via workflow. All is well and good until you realize that accesses via the ODBC driver for AR don't fire workflow. You've had to give the user account row-level access to the data so your application functions properly but don't want to give them direct access to the data. Since ODBC connections don't fire workflow using the AR_CLIENT_TYPE is of no help because there isn't an easy way to act on it. Or is there? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Thursday, April 24, 2008 2:19 AM To: arslist@ARSLIST.ORG Subject: Re: Locking the Remedy Login only to User Tool Different approach here! You say you want to disallow users from using ODBC because of INFORMATION SECURITY reasons. But if you want to disallow users from accessing data; you should enforce permissions on the data - and Remedy will have enough controls to do so. Just limiting the access methods to the data will NOT make your data secure! The fact that Remedy applies the same permission model when you log in through the API as via ODBC, Web Services or User Tool is a very GOOD thing in my opinion. Regards, Michiel. On Thu, Apr 24, 2008 at 5:33 AM, Carey Matthew Black [EMAIL PROTECTED] wrote: VB, If you use the ARS server ar.conf setting: Disable-Client-Operation Then you can establish ARS permission groups that limit what clients the users can use by time of day. Well, except for the FACT ( I know it can be done ) that the ARS API allows the client to tell the server which client it actually is. So an API program can say it is the UserTool. But I am not sure how hard it would be to write an ODBC driver for ARS that changes it's Client Type value. (See John Sundberg's post for other details on this part of the question.) I am disappointed that the API does not have built in identifiers (like public/private key identification features) so that the compiled API that BMC publishes for us can only be identified by the ARS server as one specific client type. But I guess BMC does not see Client Type as a valid security access control. (Well, maybe some day they can... So who is going to write up that RFE? :) ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 23, 2008 at 6:42 PM, Easter, David [EMAIL PROTECTED] wrote: ** Perhaps the AR_CLIENT_TYPE is what you're looking for: AR_CLIENT_TYPE_* (integer) An integer value for the client type. For more information, see AR_CLIENT_TYPE_* in the ar.h file. You could then use workflow to limit a user's actions based on their client type - in this case the User Tool. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to
Re: AIE to/from Oracle 10g - ORA-01722
You should change decimal separator symbol from period to comma or vice versa on system that is running aie. Or you can change this in oracle db parameters Maxim aaivanov wrote: I have Oracle table with a NUMBER(1) field. Oracle is an ext source and try to write from ARS form (from ARS to Oracle). In the ARS form Integer field used. Validate - OK. But after Run in log file i see [Mon Apr 21 2008 11:50:22.3580] Adapter Oracle Adapter: *** ERROR *** ORA-01722: invalid number (EIEMSG 3338) Please help me. Andry -- View this message in context: http://www.nabble.com/AIE-to-from-Oracle-10g---ORA-01722-tp16807975p16850426.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Integration with Tideway
Hi List, Need some guidance from your experience. Has any body integrated BMC Atrium with Tideway Discovery tool, I have heard the name few hours earlier as Client's decision that BMC Atrium needs to be integrated with Tideway. I know there is an Adapter available but concerns start surrounding me as we have customized the Atrium classes to significant extent. Please help. Environment Details are: 1. OS: Windows 2003 EE 2. DB: MS SQL 2005 EE 3. WS: Apache 2.0.6 4. ARS: 7.1 5. ITSM: 7.0.2 6. BMC Atrium CMDB: 2.1.0 Thanks and Regards Naveen Kaushik mailto:[EMAIL PROTECTED] DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
One company not able to recieve emails
Hey everyone- We support 27 different 'companies' (state agencies) and the users for one of them is not receiving any email notifications from Remedy. Emails are being sent without errors from our end- as far as we're able to see they were successfully delivered. Other agencies are receiving emails. At this particular agency they don't use Exchange, they use Groupwise. I have never heard of that until this morning- does anyone have any experience with it and know if it's possible it could be the culprit? Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can you export to a csv file from Mid Tier?
Hi Carey, Thanks. By Target are you referring to the Target Location setting in the Open Window settings? I changed that value from New to to-file: POSInventory.csv but still get the same result. It defaults to Report.rpt. I am hoping I am doing something wrong here that can easily be corrected. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, April 23, 2008 11:24 PM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? Brian, You can do it... it is just not obvious You need to supply the Target string (in the WindowOpen action) like this... to-file:space No space is not in the string, but you need a white space character there for it to work right. If you also want to specify the actual file name then the target would be: to-file: some.csv If the file name presented is a *.csv then the report will output to csv. If it is *.xml.. then xml If it is anything else... then I think you get report (rpt) format. ( I forget where or when I learned this... but I remember it being a very obscure (and accurate) source.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 23, 2008 at 3:29 PM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Jason, One last question. I am trying to setup a simple means for a manager to run an export of a query in Remedy. I can now run a query, select Report, select the report, change the output to export etc. Too complicated for this person. I created an AL to run a report. Problem is if you select Destination as File there is no where to have Remedy export the data as a CSV. It always selects RPT and there is no way to over ride it from the Mid Tier that I can see. In the user tool you can change the file type to CSV before saving and it works. Do you know any way to force this on the Mid Tier? Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, April 23, 2008 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? ** That is interesting that support doesn't know about this. For one I would think it is a pretty common issue. Anybody who has upgraded their pre 7 server would experience it (unless a Unix installer uses a different mapping that updates or overwrites). Maybe not many people have tried exporting to Excel? Second we resolved this ourselves at my last job but I am pretty sure that we told support exactly what we did to fix it when closing out our ticket. I guess the solution didn't make it any further then the incident record (ISS03165279 for anybody on the inside who may want to look it up). We just fixed it on our server here. Here is what we did: Updated configuration record Request ID: 001 for AR System report type. Changed Run Command value From: /servlet/NativeReportServlet?O=$RPTOP$U=$USR$P=$PWD$Q=$RPTQUERY$QR =$RPTQOVR$S=$RPTSVR$F=$RPTFORM$VW=$RPTVIEW$VWEXT=$RPTVIEWEXT$APP= $RPTAPP$R=$RPTNAME$RF=$RPTFILE$LOC=$LOC$TZ=$TIMEZONE$LNG=$LANGUAG E$CTRY=$COUNTRY$enc=$RPTENC$ To: /servlet/NativeReportServlet?O=$RPTOP$U=$USR$P=$PWD$Q=$RPTQUERY$QR =$RPTQOVR$S=$RPTSVR$F=$RPTFORM$VW=$RPTVIEW$VWEXT=$RPTVIEWEXT$APP= $RPTAPP$R=$RPTNAME$RF=$RPTFILE$LOC=$LOC$TZ=$TIMEZONE$LNG=$LANGUAG E$CTRY=$COUNTRY$enc=$RPTENC$DT=$RPTDEST$CS=$RPTCHARSET$ Let me know if this works for you. Jason On Wed, Apr 23, 2008 at 6:36 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Thanks Jason, Yes it is an upgraded server. I opened a tkt with BMC support but they were clueless. They kept insisting it was a problem with my report (even though I get the same error on all reports). It is getting more and more difficult to prove there is a bug. Please let me know if you come up with a solution. Brian snip From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Saturday, 19 April 2008 3:34 a.m. To: arslist@ARSLIST.ORG Subject: Can you export to a csv file from Mid Tier? ** I thought this was now possible? I am on ver 7.1. I have a report for the form I am using. In the Report window I selected Destination File and Report Format CSV. When I click Run a get a window to name the file. That all works up to that point. When I click Ok after naming the file I get an error: Report Error Failed To Perform Action Am I doing something wrong here? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com
Re: Remedy Integration
The Web Service API is interesting. However - to get it to work - you need a Remedy developer - to do something to production -- in this case they would need to make a web service for a form. (Often times that can be a big deal -- and may not be able to be done for quite some time - based on change windows etc) This is where Klink or XMLGateway are interesting -- either would allow you to interact with Remedy using PHP (or whatever language) without having the Remedy administrator do anything. I do wish BMC would add this type of functionality straight to the ARServer. It would allow any language/system to interact with Remedy - without making the Remedy developer to have to do something every time somebody else wants to get data out. So - if you are making a product -- you probably want to make the install as easy as possible - and No install at all onto the Remedy production server is easiest. You would setup a config file on your system with things like servername userid passwd form_to_submit fieldmap1 ... And you program can grab that - then connect to Klink - and send off the info. -John On Thu, Apr 24, 2008 at 7:47 AM, Andy Hey [EMAIL PROTECTED] wrote: All Thanks for the responses both on and off list. I think the Web Service API route is my preferred route currently. Can anyone point me to the documentation? Thanks again Andy On 24 Apr 2008, at 02:11, Matt Reinfeldt wrote: Chris, I use ARSPerl v. 1.90 on my local machine (windows install) to create and get entries out of a 7.1 patch002 server. The ARSPerl module itself is compiled against 7.0.1, I believe, so, of course, there's the possibility of missing objects and functionality, however, the API calls that currently exist still do function, from what I can tell in my testing. Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, April 23, 2008 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration The current version of ARSPerl is unable to get at data through the 7.1 API, but works fine if you are on ARS 7.0 or earlier. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapin, John Sent: Wednesday, April 23, 2008 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration Using the ARSperl module be another option... but I'm not certain of it's use with ARS v7. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey Sent: Wednesday, April 23, 2008 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration The app is written in php/mysql with some perl scripts as well... if that helps? Andy On 23 Apr 2008, at 16:18, LJ Longwing wrote: there are literally dozens of ways to get a record created, the ones you list below are valid, the ones you mention require changing the application to accept the messages, depending o the language that your tool is written in, you may be able to use API to connect and create the records. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey Sent: Wednesday, April 23, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Remedy Integration List, This may be the wrong place and if so please feel free to point me in the right direction. A company I work for has a vulnerability management tool which generates an alert when certain vulnerabilities are found. They are winning several large deals now which are demanding integration to their Remedy solution. The vulnerability management app essentially needs to create a ticket in Remedy when we would normally email the user. Can this be done as simply as emailing the Remedy instance and creating a ticket that way or through a web service? It seems overkill to go the AIE route. Any advice/comments greatly appreciated. Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: One company not able to recieve emails
I doubt it's Groupwise itself that is the problem, but rather some anti-spam rules or something else blocking it. This sounds like an issue the email administrators on both sides should be involved with and testing because it's most likely outside the realm of Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Thursday, April 24, 2008 8:14 AM To: arslist@ARSLIST.ORG Subject: One company not able to recieve emails ** Hey everyone- We support 27 different 'companies' (state agencies) and the users for one of them is not receiving any email notifications from Remedy. Emails are being sent without errors from our end- as far as we're able to see they were successfully delivered. Other agencies are receiving emails. At this particular agency they don't use Exchange, they use Groupwise. I have never heard of that until this morning- does anyone have any experience with it and know if it's possible it could be the culprit? Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: One company not able to recieve emails
Shawn, that was my impression as well but while they do use a spam blocker they insist that it's not catching anything we send. I did see some emails that errored out, but I don't think it's the reason they're not getting everything. Does anyone know what this means: null java.lang.NullPointerException at com.remedy.arsys.emaildaemon.CreatorModule.doEmailAssociationQuery(Creat orModule.java:1306) at com.remedy.arsys.emaildaemon.CreatorModule.getAttachmentList(CreatorModu le.java:3323) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.j ava:1462) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:486 ) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, April 24, 2008 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: One company not able to recieve emails I doubt it's Groupwise itself that is the problem, but rather some anti-spam rules or something else blocking it. This sounds like an issue the email administrators on both sides should be involved with and testing because it's most likely outside the realm of Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Thursday, April 24, 2008 8:14 AM To: arslist@ARSLIST.ORG Subject: One company not able to recieve emails ** Hey everyone- We support 27 different 'companies' (state agencies) and the users for one of them is not receiving any email notifications from Remedy. Emails are being sent without errors from our end- as far as we're able to see they were successfully delivered. Other agencies are receiving emails. At this particular agency they don't use Exchange, they use Groupwise. I have never heard of that until this morning- does anyone have any experience with it and know if it's possible it could be the culprit? Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Group Environment Load Balance
Pintu, At the same BMC web site you will find documentation on all of BMC's products. Within the documentation for Remedy you will find information on Server Groups. HTH. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of pintu mallick Sent: Thursday, April 24, 2008 4:44 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group Environment Load Balance ** Thanks for your feedback. I'm looking for good document for server group configuration as well. please provide some info regarding the same. Regards, Pintu J.T. Shyman [EMAIL PROTECTED] wrote: ** BMC has a white paper called Using a Hardware Load Balancer with BMC Remedy AR System 7.0 on their website --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of pintu mallick Sent: Wednesday, April 23, 2008 4:19 AM To: arslist@ARSLIST.ORG Subject: Server Group Environment Load Balance ** Hi All, I'm looking for good document regarding Server Group Environment and Load Balancer. Please help me out. Thanks Regards, Pintu. Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62 sR8HDtDypao8Wcj9tAcJ%20 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62 sR8HDtDypao8Wcj9tAcJ%20 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How to make a Production Server Up?
Hello Friends, Will you please tell me how to make a production server up? I don't know how to do this. What I need to take care of and is there any standard procedures? Please help me...I'll be highly grateful to all of you... Thank you very much... -- View this message in context: http://www.nabble.com/How-to-make-a-Production-Server-Up--tp16850458p16850458.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: One company not able to recieve emails
I've not seen that error on the email engine before, but it's kind of a standard Java error. It happens when Java tries to work with an object it thinks it already invoked, but actually didn't for whatever reason. So basically, it's an error that tells you something didn't work right but doesn't tell you what the actual cause was. Perhaps your email engine is crashing? Still, I would think that if emails are going out successfully to the other companies, the problem is most likely not in Remedy. A good way to test it would be for the email server administrator on your end to capture that Remedy is connecting to your sendmail server and that it does so successfully. Then, they can capture how their sendmail server connects to the Groupwise server (while the Groupwise server admin is watching what is going on from their side. Between the two, something has to come up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Thursday, April 24, 2008 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: One company not able to recieve emails ** Shawn, that was my impression as well but while they do use a spam blocker they insist that it's not catching anything we send. I did see some emails that errored out, but I don't think it's the reason they're not getting everything. Does anyone know what this means: null java.lang.NullPointerException at com.remedy.arsys.emaildaemon.CreatorModule.doEmailAssociationQuery(Creat orModule.java:1306) at com.remedy.arsys.emaildaemon.CreatorModule.getAttachmentList(CreatorModu le.java:3323) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.j ava:1462) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:486 ) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, April 24, 2008 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: One company not able to recieve emails I doubt it's Groupwise itself that is the problem, but rather some anti-spam rules or something else blocking it. This sounds like an issue the email administrators on both sides should be involved with and testing because it's most likely outside the realm of Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Thursday, April 24, 2008 8:14 AM To: arslist@ARSLIST.ORG Subject: One company not able to recieve emails ** Hey everyone- We support 27 different 'companies' (state agencies) and the users for one of them is not receiving any email notifications from Remedy. Emails are being sent without errors from our end- as far as we're able to see they were successfully delivered. Other agencies are receiving emails. At this particular agency they don't use Exchange, they use Groupwise. I have never heard of that until this morning- does anyone have any experience with it and know if it's possible it could be the culprit? Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can you export to a csv file from Mid Tier?
Brian, The Open Window action (for running a Report) requires several inputs: 'Window Type' = Report 'Target Location' = New or Current (your choice) 'Server Name' 'Form Name' 'Form View' ( not sure how this one matters) Then you have 4 other tabs of things to fill out for this action: Qualification, Sort Info, Report Information. I was speaking of a filed on the Report Information tab. 'Target :' and NOT the 'Target Location: ' field in the header of the action. But I can see how my description was not 100% complete. ( Your current value is likely File.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Apr 24, 2008 at 9:25 AM, Sokol, Brian [EMAIL PROTECTED] wrote: Hi Carey, Thanks. By Target are you referring to the Target Location setting in the Open Window settings? I changed that value from New to to-file: POSInventory.csv but still get the same result. It defaults to Report.rpt. I am hoping I am doing something wrong here that can easily be corrected. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, April 23, 2008 11:24 PM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? Brian, You can do it... it is just not obvious You need to supply the Target string (in the WindowOpen action) like this... to-file:space No space is not in the string, but you need a white space character there for it to work right. If you also want to specify the actual file name then the target would be: to-file: some.csv If the file name presented is a *.csv then the report will output to csv. If it is *.xml.. then xml If it is anything else... then I think you get report (rpt) format. ( I forget where or when I learned this... but I remember it being a very obscure (and accurate) source.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 23, 2008 at 3:29 PM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Jason, One last question. I am trying to setup a simple means for a manager to run an export of a query in Remedy. I can now run a query, select Report, select the report, change the output to export etc. Too complicated for this person. I created an AL to run a report. Problem is if you select Destination as File there is no where to have Remedy export the data as a CSV. It always selects RPT and there is no way to over ride it from the Mid Tier that I can see. In the user tool you can change the file type to CSV before saving and it works. Do you know any way to force this on the Mid Tier? Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, April 23, 2008 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? ** That is interesting that support doesn't know about this. For one I would think it is a pretty common issue. Anybody who has upgraded their pre 7 server would experience it (unless a Unix installer uses a different mapping that updates or overwrites). Maybe not many people have tried exporting to Excel? Second we resolved this ourselves at my last job but I am pretty sure that we told support exactly what we did to fix it when closing out our ticket. I guess the solution didn't make it any further then the incident record (ISS03165279 for anybody on the inside who may want to look it up). We just fixed it on our server here. Here is what we did: Updated configuration record Request ID: 001 for AR System report type. Changed Run Command value From: /servlet/NativeReportServlet?O=$RPTOP$U=$USR$P=$PWD$Q=$RPTQUERY$QR =$RPTQOVR$S=$RPTSVR$F=$RPTFORM$VW=$RPTVIEW$VWEXT=$RPTVIEWEXT$APP= $RPTAPP$R=$RPTNAME$RF=$RPTFILE$LOC=$LOC$TZ=$TIMEZONE$LNG=$LANGUAG E$CTRY=$COUNTRY$enc=$RPTENC$ To: /servlet/NativeReportServlet?O=$RPTOP$U=$USR$P=$PWD$Q=$RPTQUERY$QR =$RPTQOVR$S=$RPTSVR$F=$RPTFORM$VW=$RPTVIEW$VWEXT=$RPTVIEWEXT$APP= $RPTAPP$R=$RPTNAME$RF=$RPTFILE$LOC=$LOC$TZ=$TIMEZONE$LNG=$LANGUAG E$CTRY=$COUNTRY$enc=$RPTENC$DT=$RPTDEST$CS=$RPTCHARSET$ Let me know if this works for you. Jason On Wed, Apr 23, 2008 at 6:36 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Thanks Jason, Yes it is an upgraded server. I opened a tkt with BMC support but they were clueless. They kept insisting it was a problem with my report (even though I get the
Re: Can you export to a csv file from Mid Tier?
Thanks Carey, Yes I picked the wrong Target field to fill in. In my Admin screen the field to enter the csv file name is actually called Destination and not Target. In any case I changed that field and it works great. Thanks much, Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, April 24, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? Brian, The Open Window action (for running a Report) requires several inputs: 'Window Type' = Report 'Target Location' = New or Current (your choice) 'Server Name' 'Form Name' 'Form View' ( not sure how this one matters) Then you have 4 other tabs of things to fill out for this action: Qualification, Sort Info, Report Information. I was speaking of a filed on the Report Information tab. 'Target :' and NOT the 'Target Location: ' field in the header of the action. But I can see how my description was not 100% complete. ( Your current value is likely File.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Apr 24, 2008 at 9:25 AM, Sokol, Brian [EMAIL PROTECTED] wrote: Hi Carey, Thanks. By Target are you referring to the Target Location setting in the Open Window settings? I changed that value from New to to-file: POSInventory.csv but still get the same result. It defaults to Report.rpt. I am hoping I am doing something wrong here that can easily be corrected. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, April 23, 2008 11:24 PM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? Brian, You can do it... it is just not obvious You need to supply the Target string (in the WindowOpen action) like this... to-file:space No space is not in the string, but you need a white space character there for it to work right. If you also want to specify the actual file name then the target would be: to-file: some.csv If the file name presented is a *.csv then the report will output to csv. If it is *.xml.. then xml If it is anything else... then I think you get report (rpt) format. ( I forget where or when I learned this... but I remember it being a very obscure (and accurate) source.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 23, 2008 at 3:29 PM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Jason, One last question. I am trying to setup a simple means for a manager to run an export of a query in Remedy. I can now run a query, select Report, select the report, change the output to export etc. Too complicated for this person. I created an AL to run a report. Problem is if you select Destination as File there is no where to have Remedy export the data as a CSV. It always selects RPT and there is no way to over ride it from the Mid Tier that I can see. In the user tool you can change the file type to CSV before saving and it works. Do you know any way to force this on the Mid Tier? Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, April 23, 2008 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? ** That is interesting that support doesn't know about this. For one I would think it is a pretty common issue. Anybody who has upgraded their pre 7 server would experience it (unless a Unix installer uses a different mapping that updates or overwrites). Maybe not many people have tried exporting to Excel? Second we resolved this ourselves at my last job but I am pretty sure that we told support exactly what we did to fix it when closing out our ticket. I guess the solution didn't make it any further then the incident record (ISS03165279 for anybody on the inside who may want to look it up). We just fixed it on our server here. Here is what we did: Updated configuration record Request ID: 001 for AR System report type. Changed Run Command value From: /servlet/NativeReportServlet?O=$RPTOP$U=$USR$P=$PWD$Q=$RPTQUERY$QR =$RPTQOVR$S=$RPTSVR$F=$RPTFORM$VW=$RPTVIEW$VWEXT=$RPTVIEWEXT$APP= $RPTAPP$R=$RPTNAME$RF=$RPTFILE$LOC=$LOC$TZ=$TIMEZONE$LNG=$LANGUAG E$CTRY=$COUNTRY$enc=$RPTENC$ To: /servlet/NativeReportServlet?O=$RPTOP$U=$USR$P=$PWD$Q=$RPTQUERY$QR
Re: Locking the Remedy Login only to User Tool
VB, I would suggest that you establish an OK to use ODBC ARS Group. And then give that group to the correct people. If you wanted to be real fancy, You might even choose to use a Computed group and make it a super group of other ARS groups. ( IMHO) You have also shared a new twist to the question. For a Specific Group we want to provide the Incident Information for a Tenancy (but only a subset say Organization level) not all the Incidents with in this tenancy. We are no able to do so with out providing the Tenancy Permission (Or Is there any way?). So you are actually talking about the ITSM application and you want to know how to _change_ how it defines it's access controls. (AKA: Tenancy). This part of your question is a much bigger portion of the issue. I would not advocate that you try to redefine/change ITSM's Tenancy design. ( Making such a fundamental change to the ITSM application will take a good deal of time and will likely make any upgrade possibility much more complicated too.) Rather than change it, use it. I would suggest you consider splitting your current single tenancy group into the number of smaller tenancy groups that it really is. This should give you the granularity you are after. You can then add some users to all of the groups and leave some users in only one of the new sub groups too. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Apr 24, 2008 at 9:03 AM, Viswanathan Balakumar [EMAIL PROTECTED] wrote: ** THANKS for all the Information and Ideas. snip But the biggest problem is : Other ways to access like Remedy ODBC, APIs. That is why we are trying to lock them for this specific group. Disable-Client-Operation could be a good option if it has the option to specify the group that should not use instead of which groups can access Need to check AR ODBC uses the get operation. Good question. It may not. Given this interesting problem, working out the ways to do.. Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT - RE How to make a Production Server Up?
Is this Friday humor early? Can you give us a little more information? Did you break up with the server? Making up is hard to do! Did it leave you? Was it an old version that felt unsupported? Claire PE.Sality.MO is killing me... no sleep in 28 hours Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of AR_User Sent: Thursday, April 24, 2008 8:48 AM To: arslist@ARSLIST.ORG Subject: How to make a Production Server Up? Hello Friends, Will you please tell me how to make a production server up? I don't know how to do this. What I need to take care of and is there any standard procedures? Please help me...I'll be highly grateful to all of you... Thank you very much... -- View this message in context: http://www.nabble.com/How-to-make-a-Production-Server-Up--tp16850458p168 50458.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Integration
Andy, Are you using the OOB ITSM application? (Just a guess since you mentioned AIE.) I just took a real quick look at the v7.1 ITSM app server we have stood up (in dev) and I found this OOB Web Service : HPD_IncidentInterface_Create_WS It looks like it does what you might want it to do. (AKA: Create an Incident) You will still need a Web Service client and need to hook that client into your vulnerability management tool. The good news about a Web Service client is that they should be easy to do in just about any modern language. ( Especially since ARS produces a WDSL [Web Services Description Language] file for any WS they publish. :) ) Can you be more specific about the language of choice for the Web Service client that you have chosen? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Apr 24, 2008 at 9:32 AM, John Sundberg [EMAIL PROTECTED] wrote: ** The Web Service API is interesting. However - to get it to work - you need a Remedy developer - to do something to production -- in this case they would need to make a web service for a form. (Often times that can be a big deal -- and may not be able to be done for quite some time - based on change windows etc) snip -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Thu, Apr 24, 2008 at 7:47 AM, Andy Hey [EMAIL PROTECTED] wrote: All Thanks for the responses both on and off list. I think the Web Service API route is my preferred route currently. Can anyone point me to the documentation? Thanks again Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT - RE How to make a Production Server Up?
Thank you for posting this response. I was very close to responding with Try a ladder or something equally...unhelpful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, April 24, 2008 9:14 AM To: arslist@ARSLIST.ORG Subject: OT - RE How to make a Production Server Up? Is this Friday humor early? Can you give us a little more information? Did you break up with the server? Making up is hard to do! Did it leave you? Was it an old version that felt unsupported? Claire PE.Sality.MO is killing me... no sleep in 28 hours Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of AR_User Sent: Thursday, April 24, 2008 8:48 AM To: arslist@ARSLIST.ORG Subject: How to make a Production Server Up? Hello Friends, Will you please tell me how to make a production server up? I don't know how to do this. What I need to take care of and is there any standard procedures? Please help me...I'll be highly grateful to all of you... Thank you very much... -- View this message in context: http://www.nabble.com/How-to-make-a-Production-Server-Up--tp16850458p168 50458.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Logo on Email Templates
Hi All - When I created my email templates I used the format from Remedy which included a link to the Remedy logo...I just noticed that the image is broken on my emails. Any idea where remedy moved this file? Here is the old URL: http://www.remedy.com/email/cs5/logo_built_on_remedy.gif Christie Pargeter Weyerhaeuser Documentation Training [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: Ivy.gif
Re: OT - RE How to make a Production Server Up?
This is how you make up a production server - 1 Cup of Filter Guides 2 Tsp of Active Links (with Run If qualifiers) 512 GB of Wyndows Server (or 4GB of Lynux, your taste preference) 1 - 3 Months of Contract work (Because IT'S M an upgrade, don't you know!) 7 dollars an hour Put all the above ingredients in a crappy 80286 server, must be a FULL tower system!!) Hold it above your head with both hands, shake vigorously for 3.142 days, while on one foot, chanting - It must work, It has to work, Why isn't it working. Server to upper management immediately before they forget your project... Will server 2 - 50,000 people. Hope this helps Kevin P. ** Thank you for posting this response. I was very close to responding with Try a ladder or something equally...unhelpful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, April 24, 2008 9:14 AM To: arslist@ARSLIST.ORG Subject: OT - RE How to make a Production Server Up? Is this Friday humor early? Can you give us a little more information? Did you break up with the server? Making up is hard to do! Did it leave you? Was it an old version that felt unsupported? Claire PE.Sality.MO is killing me... no sleep in 28 hours Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of AR_User Sent: Thursday, April 24, 2008 8:48 AM To: arslist@ARSLIST.ORG Subject: How to make a Production Server Up? Hello Friends, Will you please tell me how to make a production server up? I don't know how to do this. What I need to take care of and is there any standard procedures? Please help me...I'll be highly grateful to all of you... Thank you very much... -- View this message in context: http://www.nabble.com/How-to-make-a-Production-Server-Up--tp16850458p168 50458.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you - Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Custom css
Looks like this is for a column divider, not a table border . . .
Let's try another option. In the ARSystem.css file, create the following
new entry:
td.border {
border-width: 2px
}
This assumes you have the ability to customize/change the class argument in
the desired td tag, as in:
table...
tr...
td class=border...
.
.
/td
/tr
/table
If you don't have that ability, you may want to experiment with the
default CSS settings:
* {
.
.
border-width: 2px
.
.
}
If it doesn't exist, you may want to insert it into the ARSystem.css file
(but be prepared to back it out if it impacts too many elements):
* {
border-width: 2px
}
-- Bing
Bradford Bingel (Bing)
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Wednesday, April 23, 2008 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom css
Page 166 of the Mid Tier 7.0 guide says to modify:
div.BaseTableBar div (column divider)
The ARSystem.css has this entry for that class, already specifying
border-left:
div.BaseTableBar div {
top:0px;
left:5px;
width:1px;
height:2px;
border-left:1px solid #a6a9ac;
cursor:col-resize;
}
The only time I see a border in the table is when I select a row. Any
changes I make to the css file seem to mess up the menu bar on the form.
Strange.
On Apr 23, 11:30 am, Bradford Bingel [EMAIL PROTECTED] wrote:
Try adding the CSS border-width attribute for the referenced class, as
in:
Classname {
.
.
border-width: thin
.
.
}
Other possible values include medium or thick (depending on your
preference). You may also specific a precise width, as in:
border-width: 2px
which is interpreted as a border width of 2 pixels.
The border color may set with a related attribute, border-color, as in:
border-color: #669966
This hexadecimal RGB color code will result in a grey-green border,
but you are free to use any color code you wish, including the color
names green, red, black . . . you get the idea.
You also have the option of specifying unique display instructions for
each border, using:
border-top-width
border-left-width
border-right-width
border-bottom-width
Suggest you try the border-width and border-color examples shown
above.
If there's still a problem or the table is not displaying quite as you
want, there are PLENTY of other options we can try.
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
p.s. For those CSS purists out there (and you know who you are) may
point out you can also define each cell border width and color using
the border-width, border-color, or simply the border attribute,
with some unique argument specifications. Didn't want to get into all
that detail here.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Tuesday, April 22, 2008 10:26 AM
To: [EMAIL PROTECTED]
Subject: Re: Custom css
I simply want to show column dividers (borders) on a Remedy table
field, between the columns.
Thanks,
James
On Apr 22, 1:09 am, Bradford Bingel [EMAIL PROTECTED] wrote:
You can change (or add) CSS elements to alter how your pages appear.
What, exactly, do you want to change? (Perhaps we can help with the
CSS
entries.)
Also, can you provide the HTML code (right click, View Source) of
the page you want to alter?
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Monday, April 21, 2008 12:55 PM
To: [EMAIL PROTECTED]
Subject: Custom css
Has anyone used custom css on the web? I am trying to modify the
display of a table field in an application. I took the system
default ARSystem.css from the mid-tier server and modified that and
added it to the Support Files for my application under
standard/stylesheets
The Remedy documentation for what needs to be changed it a little
blurry. I want to be able to view column or cell borders for the
data in the table (or the whole table). The border shows for
selected rows by
default.
I tried to add a border entry in these classes:
td.BaseTableCell,td.BaseTableCellOdd
also tried:
div.BaseTableBar div (the documentaion points to this, but there is
already a left border that does not appear to be showing)
The only results I have seen are the Remedy menu bar showing two
rows with the second row cut off.
This is not
Re: Remedy Logo on Email Templates
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Remedy Logo on Email Templates Hi All - When I created my email templates I used the format from Remedy which included a link to the Remedy logo...I just noticed that the image is broken on my emails. Any idea where remedy moved this file? Here is the old URL: http://www.remedy.com/email/cs5/logo_built_on_remedy.gif Christie Pargeter WeyerhaeuserDocumentation Training [EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: AIE Not working
Gave this a try and I received the same errors in the logs. I don't understand how it can look up and retrieve all tables and columns form the source and fail when you try and run the actual data exchange. Thank you Jay From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, April 23, 2008 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: AIE Not working Forget the Verify button. I have had problems with it with a fully functional exchange on AIE 7.1. The Verify fails to work - however if I run the schedule it works just fine.. Why don't you just try running it and see if it works for you.. Hope this helps.. Cheers Joe - Original Message From: Jay parker [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, April 23, 2008 6:00:14 PM Subject: AIE Not working I have AIE 7.1 installed on an AIX 5.3 server using Oracle 10g. I am using the Oracle link to build my data exchange and mappings and all of that appeared to have set up fine. I am able to retrieve a list of tables and all the columns from the source database. The issue occurs when I try to verify the exchange and I get the following error. Verify DataExchange: 'BMC Test' Error on tab: '' Data Handler failed to load: /opt/apps/remedy/apps/aie/bmc/apps/aie/uscobrmfa-at-06-0/service/bin/ora dpr.so.1. (ARNOTE 1) The preceding message occurred during the execution of active link EIE:ST-ClickGetStatusButon02 -- action 1. (ARNOTE 1101) I checked all the database information and settings and it looks good. Does anyone have any ideas? Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62 sR8HDtDypao8Wcj9tAcJ%20 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT - RE How to make a Production Server Up?
This forum has been VERY sarcastic over the last week or socut the guy/girl a bit of slack, they obviously need 'guidelines' in standing up a production serverso I'll give this very generic topic a stab First you need to have some sort of idea how many users you will be having Then you need to get an idea of what sort of application you will need, if using the ITSM Suite you know right off the bat you will need a beefy server Then you need to determine how many licenses you are going to need based on the server/apps/usage you are expecting then determine if you want DB/App/Web all on the same box, or separate boxes based on your needs BMC has a few 'Server Sizing' whitepapers that I have never looked at, but they seem to be quite popular Please take a look at these suggestions and see if they help any _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Thursday, April 24, 2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Re: OT - RE How to make a Production Server Up? ** This is how you make up a production server - 1 Cup of Filter Guides 2 Tsp of Active Links (with Run If qualifiers) 512 GB of Wyndows Server (or 4GB of Lynux, your taste preference) 1 - 3 Months of Contract work (Because IT'S M an upgrade, don't you know!) 7 dollars an hour Put all the above ingredients in a crappy 80286 server, must be a FULL tower system!!) Hold it above your head with both hands, shake vigorously for 3.142 days, while on one foot, chanting - It must work, It has to work, Why isn't it working. Server to upper management immediately before they forget your project... Will server 2 - 50,000 people. Hope this helps Kevin P. ** Thank you for posting this response. I was very close to responding with Try a ladder or something equally...unhelpful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, April 24, 2008 9:14 AM To: arslist@ARSLIST.ORG Subject: OT - RE How to make a Production Server Up? Is this Friday humor early? Can you give us a little more information? Did you break up with the server? Making up is hard to do! Did it leave you? Was it an old version that felt unsupported? Claire PE.Sality.MO is killing me... no sleep in 28 hours Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of AR_User Sent: Thursday, April 24, 2008 8:48 AM To: arslist@ARSLIST.ORG Subject: How to make a Production Server Up? Hello Friends, Will you please tell me how to make a production server up? I don't know how to do this. What I need to take care of and is there any standard procedures? Please help me...I'll be highly grateful to all of you... Thank you very much... -- View this message in context: http://www.nabble.com/How-to-make-a-Production-Server-Up--tp16850458p168 50458.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you _ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i62sR8 HDtDypao8Wcj9tAcJ it now. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT - RE How to make a Production Server Up?
I was thinking more along the lines of: Purchase a server, probably quad-core with 2 - 4 gigs of ram if you are not running ITSM and are not in a mega-large environment Throw in a couple hundred gigs of HD space, maybe just 100gig, just depends on your amount of work. Microsoft windows server (if you choose MS), SQL Server (If that is your best supported DB on your site, and you are running windows) Java 6 You can install everything, the arserver, email, and mid-tier on this server also. You should be able to handle a moderate amount of work without issues (unless you are running itsm) You should be good to go after that. OH yeah, yeah need a remedy developer or two to develop your applications, or probably hire a contractor to get ITSM up and running if you are going with that, and then the contractor can train your remedy developr or two to configure/administer ITSM. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Thursday, April 24, 2008 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: OT - RE How to make a Production Server Up? ** This is how you make up a production server - 1 Cup of Filter Guides 2 Tsp of Active Links (with Run If qualifiers) 512 GB of Wyndows Server (or 4GB of Lynux, your taste preference) 1 - 3 Months of Contract work (Because IT'S M an upgrade, don't you know!) 7 dollars an hour Put all the above ingredients in a crappy 80286 server, must be a FULL tower system!!) Hold it above your head with both hands, shake vigorously for 3.142 days, while on one foot, chanting - It must work, It has to work, Why isn't it working. Server to upper management immediately before they forget your project... Will server 2 - 50,000 people. Hope this helps Kevin P. ** Thank you for posting this response. I was very close to responding with Try a ladder or something equally...unhelpful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, April 24, 2008 9:14 AM To: arslist@ARSLIST.ORG Subject: OT - RE How to make a Production Server Up? Is this Friday humor early? Can you give us a little more information? Did you break up with the server? Making up is hard to do! Did it leave you? Was it an old version that felt unsupported? Claire PE.Sality.MO is killing me... no sleep in 28 hours Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of AR_User Sent: Thursday, April 24, 2008 8:48 AM To: arslist@ARSLIST.ORG Subject: How to make a Production Server Up? Hello Friends, Will you please tell me how to make a production server up? I don't know how to do this. What I need to take care of and is there any standard procedures? Please help me...I'll be highly grateful to all of you... Thank you very much... -- View this message in context: http://www.nabble.com/How-to-make-a-Production-Server-Up--tp16850458p168 50458.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62 sR8HDtDypao8Wcj9tAcJ%20 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Anyone hear of a product ....
Anyone ever hear of a product called Allure or something similar? I have to research why Remedy is better and I need to get some info on the product. The name might be different but similar sounding - my management thinks that's what the name was.( sigh..). Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Logo on Email Templates
Why wouldn't you host the image on an internal webserver? That way you don't need to be worried about where someone else's image went ... and you'd save on bandwith too. :-) Just a thought... -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Wallace, Kelvin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/24/2008 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy Logo on Email Templates ** From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Remedy Logo on Email Templates Hi All - When I created my email templates I used the format from Remedy which included a link to the Remedy logo...I just noticed that the image is broken on my emails. Any idea where remedy moved this file? Here is the old URL: http://www.remedy.com/email/cs5/logo_built_on_remedy.gif Christie Pargeter WeyerhaeuserDocumentation Training [EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpeg
Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
Hi All, I'm in the process of setting up the BO XI R3 server with the ARWebReportViewer so users can view reports on the web. The ARS ODBC and the ARWebReportViewer are installed on the BO XI server. The midtier is installed on a separate machine, the BO XI server has no midtier. BO XI Server used Tomcat 5.5 as the default webserver and MySQL as the database. However, when I tried to access the ARWebReportViewer URL: http://SERVERNAME:8080/arreports/shared/config/configreport.jsp. I'm getting the following error: HTTP Status 404 - /arreports/shared/config/configreport.jsp Status reportmessage /arreports/shared/config/configreport.jspdescription The requested resource (/arreports/shared/config/configreport.jsp) is not available. Any ideas why I'm not able to access the URL? Thanks in advance. Chris -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01%3A-ARWebReportViewer-Error-tp16850889p16850889.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT - RE How to make a Production Server Up?
I was going to suggest using a nice base coat of foundation, followed by eye shadow and liner, etc. But you're right, that would be a bit sarcastic. So forget I said that. It's great that many of you are attempting to help the guy/girl. But the bottom line is that we don't really have enough info to do much but throw spaghetti at the wall. So, Dude/Dudette/Original poster: Could you give us some more information on what specifically you're tasked with doing? The more you help us, the more we can help you. Might even give us your name - it's just considered polite in these parts. Rick On Thu, Apr 24, 2008 at 7:24 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: Thank you for posting this response. I was very close to responding with Try a ladder or something equally...unhelpful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, April 24, 2008 9:14 AM To: arslist@ARSLIST.ORG Subject: OT - RE How to make a Production Server Up? Is this Friday humor early? Can you give us a little more information? Did you break up with the server? Making up is hard to do! Did it leave you? Was it an old version that felt unsupported? Claire PE.Sality.MO is killing me... no sleep in 28 hours Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of AR_User Sent: Thursday, April 24, 2008 8:48 AM To: arslist@ARSLIST.ORG Subject: How to make a Production Server Up? Hello Friends, Will you please tell me how to make a production server up? I don't know how to do this. What I need to take care of and is there any standard procedures? Please help me...I'll be highly grateful to all of you... Thank you very much... -- View this message in context: http://www.nabble.com/How-to-make-a-Production-Server-Up--tp16850458p168 50458.htmlhttp://www.nabble.com/How-to-make-a-Production-Server-Up--tp16850458p16850458.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
There's a LOT of stuff to do to get this to work. First - make sure Tomcat is alive and well. Go to http:/// http:// http://servername:8080/ SERVERNAME:8080/ and see what comes up - if your Tomcat default page does not show you need to correct this first. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of tina flores Sent: Thu 4/24/2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error Hi All, I'm in the process of setting up the BO XI R3 server with the ARWebReportViewer so users can view reports on the web. The ARS ODBC and the ARWebReportViewer are installed on the BO XI server. The midtier is installed on a separate machine, the BO XI server has no midtier. BO XI Server used Tomcat 5.5 as the default webserver and MySQL as the database. However, when I tried to access the ARWebReportViewer URL: http:// http:/// SERVERNAME:8080/arreports/shared/config/configreport.jsp. I'm getting the following error: HTTP Status 404 - /arreports/shared/config/configreport.jsp Status reportmessage /arreports/shared/config/configreport.jspdescription The requested resource (/arreports/shared/config/configreport.jsp) is not available. Any ideas why I'm not able to access the URL? Thanks in advance. Chris -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01%3A-ARWebReportViewer-Error-tp16850889p16850889.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
If mid-tier is on one machine and BOXI is on another, they must have shared file space between them on which to move the actual .rpt files that must be served up. BMC has several documents describing how to do this; I found it MUCH easier to simply put another instance of mid-tier on the BOXI server and indicate that in the report settings on the primary mid-tier. Then it actually creates the .rpt file in the \reports directory of the mid-tier on the BOXI server, and file-level access by BOXI is no longer an issue. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of tina flores Sent: Thursday, April 24, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error Hi All, I'm in the process of setting up the BO XI R3 server with the ARWebReportViewer so users can view reports on the web. The ARS ODBC and the ARWebReportViewer are installed on the BO XI server. The midtier is installed on a separate machine, the BO XI server has no midtier. BO XI Server used Tomcat 5.5 as the default webserver and MySQL as the database. However, when I tried to access the ARWebReportViewer URL: http://SERVERNAME:8080/arreports/shared/config/configreport.jsp. I'm getting the following error: HTTP Status 404 - /arreports/shared/config/configreport.jsp Status reportmessage /arreports/shared/config/configreport.jspdescription The requested resource (/arreports/shared/config/configreport.jsp) is not available. Any ideas why I'm not able to access the URL? Thanks in advance. Chris -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01% 3A-ARWebReportViewer-Error-tp16850889p16850889.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: One company not able to recieve emails
Chris: In the past, I've seen spam filtering cause organizations to not receive Remedy email alerts. It might be GroupWise itself or it may be some integrated security application (eg, Norton/Symantec). HTH, --Phil - Original Message From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, April 24, 2008 6:14:05 AM Subject: One company not able to recieve emails ** Hey everyone- We support 27 different ‘companies’ (state agencies) and the users for one of them is not receiving any email notifications from Remedy. Emails are being sent without errors from our end- as far as we’re able to see they were successfully delivered. Other agencies are receiving emails. At this particular agency they don’t use Exchange, they use Groupwise. I have never heard of that until this morning- does anyone have any experience with it and know if it’s possible it could be the culprit? Thanks, Chris__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Group Environment Load Balance
If you look in the knowledge base and search for document KM-00020802 it will tell you the configuration to use.. Also there is a link to the load balancer pdf file. On Thu, Apr 24, 2008 at 7:46 AM, Nall, Roger [EMAIL PROTECTED] wrote: ** Pintu, At the same BMC web site you will find documentation on all of BMC's products. Within the documentation for Remedy you will find information on Server Groups. HTH. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *pintu mallick *Sent:* Thursday, April 24, 2008 4:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Server Group Environment Load Balance ** Thanks for your feedback. I'm looking for good document for server group configuration as well. please provide some info regarding the same. Regards, Pintu *J.T. Shyman [EMAIL PROTECTED]* wrote: ** BMC has a white paper called Using a Hardware Load Balancer with BMC Remedy AR System 7.0 on their website --- J.T. Shyman -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *pintu mallick *Sent:* Wednesday, April 23, 2008 4:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Server Group Environment Load Balance ** Hi All, I'm looking for good document regarding Server Group Environment and Load Balancer. Please help me out. Thanks Regards, Pintu. -- Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ%20__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ%20__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need help for setting a value to a field if anybody appends some text to the predefined summary
You could try this: 1. When a selection is made from the menu on the Summary field, copy the selected value to a hidden display-only character field (eg, 'Summary Copy'). 2. When the focus leaves the Summary field, use the STRSTR function to see if the Summary Copy value appears in the Summary field value. 3. Set the PreDefSummaryChk field based on the results of the STRSTR function check. HTH, --Phil - Original Message From: Sreelakshmi_V [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, April 24, 2008 5:41:43 AM Subject: FW: Need help for setting a value to a field if anybody appends some text to the predefined summary ** Hi, We have a menu called Summary to which the values are coming from SHR:Template.we have another field called PreDefSummaryChk.If anybody selects predefinedsummary from Summary field and appends some text to that in the Summary field we need to set PreDefSummaryChk to Yes. Ex:While entering ticket for Lotus notes Problem If user selects Lotus Notes Password Recovery(Predefined Summary) from summary field and Appends some text to that like Lotus Notes Password Recovery-Forgot password,PreDefSummaryChk should be set to Yes. Appreciate any suggestions for doing this.Thanks In Advance. Thanks and Regards, v.sreelakshmi DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Logo on Email Templates
That would be smart..just never expected them to remove it. I am going to put this on my midtier server so we always have it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Thursday, April 24, 2008 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates Why wouldn't you host the image on an internal webserver? That way you don't need to be worried about where someone else's image went ... and you'd save on bandwith too. :-) Just a thought... -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Wallace, Kelvin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/24/2008 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy Logo on Email Templates ** [cid:889385915@24042008-06E4] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Remedy Logo on Email Templates Hi All - When I created my email templates I used the format from Remedy which included a link to the Remedy logo...I just noticed that the image is broken on my emails. Any idea where remedy moved this file? Here is the old URL: http://www.remedy.com/email/cs5/logo_built_on_remedy.gif Christie Pargeter WeyerhaeuserDocumentation Training [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: ATT1
Pushing field changes to diary field (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE How do I create a diary field that will log last field changes made/updated, user who made the change and timestamp? Thanks! Alex Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Remedy Integration
I was sort of looking at the problem from a product perspective.Meaning - you wanted to add to the functionality of your product a canned Remedy integration. Which to me means - any version of Remedy (within reason) and any Helpdesk be it custom, ITSM, ESS (Buoyant), etc... So - relying on the published ITSM 7 web service - would be a bad plan. But - if each integration is going to be a one-off consulting -- then I think you have lots of options. -John On Thu, Apr 24, 2008 at 9:21 AM, Carey Matthew Black [EMAIL PROTECTED] wrote: Andy, Are you using the OOB ITSM application? (Just a guess since you mentioned AIE.) I just took a real quick look at the v7.1 ITSM app server we have stood up (in dev) and I found this OOB Web Service : HPD_IncidentInterface_Create_WS It looks like it does what you might want it to do. (AKA: Create an Incident) You will still need a Web Service client and need to hook that client into your vulnerability management tool. The good news about a Web Service client is that they should be easy to do in just about any modern language. ( Especially since ARS produces a WDSL [Web Services Description Language] file for any WS they publish. :) ) Can you be more specific about the language of choice for the Web Service client that you have chosen? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Apr 24, 2008 at 9:32 AM, John Sundberg [EMAIL PROTECTED] wrote: ** The Web Service API is interesting. However - to get it to work - you need a Remedy developer - to do something to production -- in this case they would need to make a web service for a form. (Often times that can be a big deal -- and may not be able to be done for quite some time - based on change windows etc) snip -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Thu, Apr 24, 2008 at 7:47 AM, Andy Hey [EMAIL PROTECTED] wrote: All Thanks for the responses both on and off list. I think the Web Service API route is my preferred route currently. Can anyone point me to the documentation? Thanks again Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Auto-save a rpt file without people interaction (U)
UNCLASSIFIED We are using ARS 6.3 patch 21 Windows Server 2003 SQL 2000 Help Desk 5.5 I have an Active Link that runs from a button. When employed, this is the workflow: If Action 1 Open Window Window Type: Report Target Location: New Qualification: ( 'Status Display' != Resolved ) AND ( 'Status Display' != Closed ) Report Information: Report Type: Crystal Name: Morning Report Target: File Operation: Create Location Reporting Form Works like a charm. Can I automate the save to file without a person selecting the Save to properties? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, April 24, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? Brian, The Open Window action (for running a Report) requires several inputs: 'Window Type' = Report 'Target Location' = New or Current (your choice) 'Server Name' 'Form Name' 'Form View' ( not sure how this one matters) Then you have 4 other tabs of things to fill out for this action: Qualification, Sort Info, Report Information. I was speaking of a filed on the Report Information tab. 'Target :' and NOT the 'Target Location: ' field in the header of the action. But I can see how my description was not 100% complete. ( Your current value is likely File.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Apr 24, 2008 at 9:25 AM, Sokol, Brian [EMAIL PROTECTED] wrote: Hi Carey, Thanks. By Target are you referring to the Target Location setting in the Open Window settings? I changed that value from New to to-file: POSInventory.csv but still get the same result. It defaults to Report.rpt. I am hoping I am doing something wrong here that can easily be corrected. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, April 23, 2008 11:24 PM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? Brian, You can do it... it is just not obvious You need to supply the Target string (in the WindowOpen action) like this... to-file:space No space is not in the string, but you need a white space character there for it to work right. If you also want to specify the actual file name then the target would be: to-file: some.csv If the file name presented is a *.csv then the report will output to csv. If it is *.xml.. then xml If it is anything else... then I think you get report (rpt) format. ( I forget where or when I learned this... but I remember it being a very obscure (and accurate) source.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 23, 2008 at 3:29 PM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Jason, One last question. I am trying to setup a simple means for a manager to run an export of a query in Remedy. I can now run a query, select Report, select the report, change the output to export etc. Too complicated for this person. I created an AL to run a report. Problem is if you select Destination as File there is no where to have Remedy export the data as a CSV. It always selects RPT and there is no way to over ride it from the Mid Tier that I can see. In the user tool you can change the file type to CSV before saving and it works. Do you know any way to force this on the Mid Tier? Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, April 23, 2008 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? ** That is interesting that support doesn't know about this. For one I would think it is a pretty common issue. Anybody who has upgraded their pre 7 server would experience it (unless a Unix installer uses a different mapping that updates or overwrites). Maybe not many people have tried exporting to Excel? Second we resolved this ourselves at my last job but I am pretty sure that we told support exactly what we did to fix it when closing out our ticket. I guess the solution didn't make it any further then the incident record (ISS03165279 for anybody on the inside who may want to look it up). We just fixed it on our server here. Here is what we did: Updated configuration record Request
Re: One company not able to recieve emails
I just had a situation where a customer could receive email from my Outlook account but could not receive information sent directly from our Unix server (where ARS is running) through sendmail. He add to include our server in his safelist.Don't know what type of mail system or mail filtering system he is using. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Operations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Thursday, April 24, 2008 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: One company not able to recieve emails ** Chris: In the past, I've seen spam filtering cause organizations to not receive Remedy email alerts. It might be GroupWise itself or it may be some integrated security application (eg, Norton/Symantec). HTH, --Phil - Original Message From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, April 24, 2008 6:14:05 AM Subject: One company not able to recieve emails ** Hey everyone- We support 27 different ‘companies’ (state agencies) and the users for one of them is not receiving any email notifications from Remedy. Emails are being sent without errors from our end- as far as we’re able to see they were successfully delivered. Other agencies are receiving emails. At this particular agency they don’t use Exchange, they use Groupwise. I have never heard of that until this morning- does anyone have any experience with it and know if it’s possible it could be the culprit? Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ%20 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: One company not able to recieve emails
Narrow down the problem more. Try typing in your email instead in the People form for that agency and see if you get the email internally. Try other email addresses. Has the individual have a history of emails not getting to them? Also, did this just start happening? Try removing and adding the individual to make sure everything is setup correctly. Thanks Steve On Thu, Apr 24, 2008 at 3:14 AM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: ** Hey everyone- We support 27 different 'companies' (state agencies) and the users for one of them is not receiving any email notifications from Remedy. Emails are being sent without errors from our end- as far as we're able to see they were successfully delivered. Other agencies are receiving emails. At this particular agency they don't use Exchange, they use Groupwise. I have never heard of that until this morning- does anyone have any experience with it and know if it's possible it could be the culprit? Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: One company not able to recieve emails
There are a lot of things it could be. The logical thing to do is to take the same path that the message would. Open an ssh session over to the server that is sending the mail and 'su - name' to whatever account it is that the messages are being sent from. First, try to resolve the hostname via whois/host/dig or whatever tool it is that you can use to determine the IP address of the host. Does it match what it is supposed to? I've seen people try to plug a host name into a mail client, and then inadvertently hit the wrong server because the IP of the box had changed out due (fail over and cached records can be a pain. Yeah.. I know. It shouldn't happen, but...) If you are sure that you have the correct address and hostname, then try telnetting to the smtp port on the remote mail host. Something like this: telnet remote-host-name 25 should get you connected. Now, the remote server, depending on the mail package that is being used and how it is configured may or may not display a banner for you to see. If it does, wonderful. If not, also wonderful because it means that the remote mail adminstrator did his homework and knows that the banner is one less piece of information to give the bad guys. Speak the SMTP protocol. It's simple: Introduce yourself to the server: HELO your-host-name The server, if it like you should respond with something like this: 250 Hello, your-host-name. I am pleased to meet you. Now, tell the server who the mail that your sending is from: MAIL FROM: [EMAIL PROTECTED] If you are allowed to send mail or rather the server has been configured to accept mail from your domain, it should respond with something like: 250 Sender OK. Next, tell the remote mail host who you are sending the message to: RCPT TO: [EMAIL PROTECTED] If there is nothing wrong with the remote mail box/account, and the account exists, it should say something like: 250 Recipient OK. Tell the server that we have a message to send: DATA The server should respond with: 250 Begin message. Send a . on a line by itself to close message. Now - enter a test message that should be received by the remote user or account. Subject: Mail Test This is a test. . At this point, the server should accept the message into the local mail queue on the server for delivery. If there are no issues, you should see something like this. 250 Message accepted for local delivery. Now, be a nice net person and close the connection the proper way. QUIT The server will close the connection. I am going from memory here so the error codes themselves might vary a little bit. Any error messages should be seen with a 500 code. If there are any Spam filters, of gray listing milters installed, they should show a message during your session (unless they have been configured to filter content later which - IMHO - is tacky). If all of this works, call the remote administrator and ask him to check his mail log. If anything wierd is happening, like the remote server is out of space on the mail or log volumne, it should show an error in there. If worse comes to worse, due what I like to do - go to the remote server with pair of crash paddles and hit it with 250,000,000,000,000 volts. Offered humbly. I just had a situation where a customer could receive email from my Outlook account but could not receive information sent directly from our Unix server (where ARS is running) through sendmail. He add to include our server in his safelist.Don't know what type of mail system or mail filtering system he is using. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Operations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Thursday, April 24, 2008 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: One company not able to recieve emails ** Chris: In the past, I've seen spam filtering cause organizations to not receive Remedy email alerts. It might be GroupWise itself or it may be some integrated security application (eg, Norton/Symantec). HTH, --Phil - Original Message From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, April 24, 2008 6:14:05 AM Subject: One company not able to recieve emails ** Hey everyone- We support 27 different ¡companies¢ (state agencies) and the users for one of them is not receiving any email notifications from Remedy. Emails are being sent without errors from our end- as far as we¢re able to see they were successfully delivered. Other agencies are receiving emails. At this particular agency they don¢t use Exchange, they use Groupwise. I have never heard of
Default Roles, System Privileges etc needed for aradmin user on Oracle
Could anyone who has installed the AR System over Oracle, using the AR System installer to create the database on Oracle give me a list of all the Roles and System Privileges that are granted to the aradmin user by the installation script? Are there any other settings for the aradmin user besides the Roles and System Privileges that I must take care of before I start installing? I have already defaulted the ARSYSTEM table space and the ARTEMP space needed for this user. Thanks for all your responses.. Cheers Joe Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Default Roles, System Privileges etc needed for aradmin user on Oracle
If you're installing on a *nix box, there should be a .sql or .ora file in the installation directory (or the package directory - it's been a while) that should contain the statements that are used to create the arsystem database. I am not sure, but I believe that the grant information might well be in there. Could anyone who has installed the AR System over Oracle, using the AR System installer to create the database on Oracle give me a list of all the Roles and System Privileges that are granted to the aradmin user by the installation script? Are there any other settings for the aradmin user besides the Roles and System Privileges that I must take care of before I start installing? I have already defaulted the ARSYSTEM table space and the ARTEMP space needed for this user. Thanks for all your responses.. Cheers Joe Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Logo on Email Templates
Speaking of images on Email Templates, I have an image on our internal web server and use it on our email templates, but our Outlook prevents the automatic download of pictures from the internet. To see the image you have to right click on it and click on download and then you see the image. Is there anyway to embed these images in the email template form at all? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates ** That would be smart..just never expected them to remove it. I am going to put this on my midtier server so we always have it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Thursday, April 24, 2008 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates Why wouldn't you host the image on an internal webserver? That way you don't need to be worried about where someone else's image went ... and you'd save on bandwith too. :-) Just a thought... -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Wallace, Kelvin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/24/2008 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy Logo on Email Templates ** From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Remedy Logo on Email Templates Hi All - When I created my email templates I used the format from Remedy which included a link to the Remedy logo...I just noticed that the image is broken on my emails. Any idea where remedy moved this file? Here is the old URL: http://www.remedy.com/email/cs5/logo_built_on_remedy.gif http://www.remedy.com/email/cs5/logo_built_on_remedy.gif Christie Pargeter WeyerhaeuserDocumentation Training [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ATT1
Remedy software license management-How is it works?
Can anyone please explain how software license management works in BMC Asset management? I dont see any good documentation on software license management. Please explain me in detail..how it works?may be in steps...!! ARsystem- 7.1 latest patch Clients/Admin- 7.1 latest patch -- View this message in context: http://www.nabble.com/Remedy-software-license-management-How-is-it-works--tp16851303p16851303.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Using AIE to pull records from ARsystem 5
has anyone tried pulling records from Arsystem remedy 5 to arsystem 7.1 using AIE? planning to migrate data from version 5 to version 7.1 using AIE.. Any documents/help files/steps could be great. -- View this message in context: http://www.nabble.com/Using-AIE-to-pull-records-from-ARsystem-5-tp16851304p16851304.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Oracle Case insensitive search:any proven easy way?
We have implemented Remedy ITSM 7.1 on Oracle. Customer needs case insensitive searches!! is there any way other than using ALTER SESSION query,because there is proven performance impact. Best way is to go for SQL SERVER?? anyone know about easy way in oracle to make case insensitive search?anyone tried in real life?any impact with remedy performance? -- View this message in context: http://www.nabble.com/Oracle-Case-insensitive-search%3Aany-proven-easy-way--tp16851310p16851310.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oracle Case insensitive search:any proven easy way?
Build workflow to set all to upper on submit and search -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of surya4u Sent: Thursday, April 24, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Oracle Case insensitive search:any proven easy way? We have implemented Remedy ITSM 7.1 on Oracle. Customer needs case insensitive searches!! is there any way other than using ALTER SESSION query,because there is proven performance impact. Best way is to go for SQL SERVER?? anyone know about easy way in oracle to make case insensitive search?anyone tried in real life?any impact with remedy performance? -- View this message in context: http://www.nabble.com/Oracle-Case-insensitive-search%3Aany-proven-easy-w ay--tp16851310p16851310.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Logo on Email Templates
Yes, look at the attachments form, I believe, that will help you out. I haven't done it in a while, but I believe you can. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, April 24, 2008 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates Speaking of images on Email Templates, I have an image on our internal web server and use it on our email templates, but our Outlook prevents the automatic download of pictures from the internet. To see the image you have to right click on it and click on download and then you see the image. Is there anyway to embed these images in the email template form at all? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates ** That would be smart..just never expected them to remove it. I am going to put this on my midtier server so we always have it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Thursday, April 24, 2008 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates Why wouldn't you host the image on an internal webserver? That way you don't need to be worried about where someone else's image went ... and you'd save on bandwith too. :-) Just a thought... -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Wallace, Kelvin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/24/2008 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy Logo on Email Templates ** From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Remedy Logo on Email Templates Hi All - When I created my email templates I used the format from Remedy which included a link to the Remedy logo...I just noticed that the image is broken on my emails. Any idea where remedy moved this file? Here is the old URL: http://www.remedy.com/email/cs5/logo_built_on_remedy.gif http://www.remedy.com/email/cs5/logo_built_on_remedy.gif Christie Pargeter WeyerhaeuserDocumentation Training [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Oracle Case insensitive search:any proven easy way?
Full Text Search will also meet your needs. This was reinstated with ARS 7. -Original Message- From: William H. Will Du Chene [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 24 Apr 2008 1:44 pm Subject: Re: Oracle Case insensitive search:any proven easy way? SQL Server is case insensitive by default. With Oracle, you need to perform a linguistic sort. alter session set NLS_SORT=BINARY_CI; alter session set NLS_COMP=LINGUISTIC; We have implemented Remedy ITSM 7.1 on Oracle. Customer needs case insensitive searches!! is there any way other than using ALTER SESSION query,because there is proven performance impact. Best way is to go for SQL SERVER?? anyone know about easy way in oracle to make case insensitive search?anyone tried in real life?any impact with remedy performance? -- View this message in context: http://www.nabble.com/Oracle-Case-insensitive-search%3Aany-proven-easy-way--tp16851310p16851310.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Default Roles, System Privileges etc needed for aradmin user on Oracle
I was looking for that too but couldn't find it.. In any case I don't think I need the information as I got a dump file from a prod box that contains the user information in the dump too so it will restore the user information when I import.. Thank you anyways.. Joe - Original Message From: William H. Will Du Chene [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, April 24, 2008 2:07:58 PM Subject: Re: Default Roles, System Privileges etc needed for aradmin user on Oracle If you're installing on a *nix box, there should be a .sql or .ora file in the installation directory (or the package directory - it's been a while) that should contain the statements that are used to create the arsystem database. I am not sure, but I believe that the grant information might well be in there. Could anyone who has installed the AR System over Oracle, using the AR System installer to create the database on Oracle give me a list of all the Roles and System Privileges that are granted to the aradmin user by the installation script? Are there any other settings for the aradmin user besides the Roles and System Privileges that I must take care of before I start installing? I have already defaulted the ARSYSTEM table space and the ARTEMP space needed for this user. Thanks for all your responses.. Cheers Joe Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- - Will Du Chene - [EMAIL PROTECTED] http://www.myspace.com/wduchene - ...you're an anti-Microsoft zealot... - Norm Kaiser - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Logo on Email Templates
I use a default header and footer on my ARS-based emails. In the header, you need to identify it as HTML, then you can use HTML formatting in your email, including html IMG tags. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, April 24, 2008 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates ** Speaking of images on Email Templates, I have an image on our internal web server and use it on our email templates, but our Outlook prevents the automatic download of pictures from the internet. To see the image you have to right click on it and click on download and then you see the image. Is there anyway to embed these images in the email template form at all? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates ** That would be smart..just never expected them to remove it. I am going to put this on my midtier server so we always have it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Thursday, April 24, 2008 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates Why wouldn't you host the image on an internal webserver? That way you don't need to be worried about where someone else's image went ... and you'd save on bandwith too. :-) Just a thought... -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Wallace, Kelvin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/24/2008 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy Logo on Email Templates ** From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Remedy Logo on Email Templates Hi All - When I created my email templates I used the format from Remedy which included a link to the Remedy logo...I just noticed that the image is broken on my emails. Any idea where remedy moved this file? Here is the old URL: http://www.remedy.com/email/cs5/logo_built_on_remedy.gif http://www.remedy.com/email/cs5/logo_built_on_remedy.gif Christie Pargeter WeyerhaeuserDocumentation Training [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Remedy Logo on Email Templates
Chapter 6 of the Administering BMC Remedy Email Engine (7.1) had enough info for me to do this for all of our ITSM 7 notifications - the attachment info is on pg 177. I'm using a 3 k gif so there isn't a push (yet) to host it centrally. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, April 24, 2008 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates ** Speaking of images on Email Templates, I have an image on our internal web server and use it on our email templates, but our Outlook prevents the automatic download of pictures from the internet. To see the image you have to right click on it and click on download and then you see the image. Is there anyway to embed these images in the email template form at all? Lisa _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates ** That would be smart..just never expected them to remove it. I am going to put this on my midtier server so we always have it. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Thursday, April 24, 2008 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Logo on Email Templates Why wouldn't you host the image on an internal webserver? That way you don't need to be worried about where someone else's image went ... and you'd save on bandwith too. :-) Just a thought... -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Wallace, Kelvin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/24/2008 09:56 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy Logo on Email Templates ** _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie Sent: Thursday, April 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Remedy Logo on Email Templates Hi All - When I created my email templates I used the format from Remedy which included a link to the Remedy logo...I just noticed that the image is broken on my emails. Any idea where remedy moved this file? Here is the old URL: http://www.remedy.com/email/cs5/logo_built_on_remedy.gif http://www.remedy.com/email/cs5/logo_built_on_remedy.gif Christie Pargeter WeyerhaeuserDocumentation Training [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Possible bug with the AIE 7.x ????
It doesn't seem to like restricting the Get Result list from the server side. We had that set to 9000, so what it did was on consecutive runs it searched for the first 9000 records and updated them and then irrespective to whether or not the key existed, added the rest! as a result we had to set the Get Result list set back to the default of 0 (unlimited) Has anyone else encountered this? Joe Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
arimportcmd - suse
Trying to run an import using arimportcmd on suse linux and getting weird errors that I can't find documented anywhere *** glibc detected *** ./arimportcmd: double free or corruption (fasttop): 0x0829ee40 *** we have tried to run this as root and local user so I don't think its a permissions issue, we have tried every combination of command line parameters, but all of them that should work end up with this error, and a 'Memory Map'. I got this file out of the 7.1 server install, along with all of the required libraries. Any experience running this product in this environment? Any help is appreciated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: arimportcmd - suse
Hello LJ, There is syntactical information regarding the arimportcmd command on the AR Admin Help. So I wont talk about the syntax or parameters or thier values. I am sure you must have already checked it out. But as a pre-requisite to the arimport cammand, I would provide the following commands at command line: export LD_LIBRARY_PATH=/var/tmp/cmdbExtLoader/server/bin/ export LIBPATH=/var/tmp/cmdbExtLoader/server/bin/ Of course, these paths may be slightly different on your system, but you can easily locate them and setting these environment variables. The commandline arimport command would return an error for me if I did not set these environment variables in advance. Check this out and let me know if it works or otherwise. Thanks Regards, Abhijit Oak Wipro Technologies From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, April 25, 2008 1:59 AM To: arslist@ARSLIST.ORG Subject: arimportcmd - suse ** Trying to run an import using arimportcmd on suse linux and getting weird errors that I can't find documented anywhere *** glibc detected *** ./arimportcmd: double free or corruption (fasttop): 0x0829ee40 *** we have tried to run this as root and local user so I don't think its a permissions issue, we have tried every combination of command line parameters, but all of them that should work end up with this error, and a 'Memory Map'. I got this file out of the 7.1 server install, along with all of the required libraries. Any experience running this product in this environment? Any help is appreciated __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: arimportcmd - suse
What would I expect to find in that path? I have loaded all of the shared libraries into a specific directory, and added that to the library path, and am not getting any errors regarding required libraries being missing. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abhijit Oak Sent: Thursday, April 24, 2008 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd - suse ** Hello LJ, There is syntactical information regarding the arimportcmd command on the AR Admin Help. So I wont talk about the syntax or parameters or thier values. I am sure you must have already checked it out. But as a pre-requisite to the arimport cammand, I would provide the following commands at command line: export LD_LIBRARY_PATH=/var/tmp/cmdbExtLoader/server/bin/ export LIBPATH=/var/tmp/cmdbExtLoader/server/bin/ Of course, these paths may be slightly different on your system, but you can easily locate them and setting these environment variables. The commandline arimport command would return an error for me if I did not set these environment variables in advance. Check this out and let me know if it works or otherwise. Thanks Regards, Abhijit Oak Wipro Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, April 25, 2008 1:59 AM To: arslist@ARSLIST.ORG Subject: arimportcmd - suse ** Trying to run an import using arimportcmd on suse linux and getting weird errors that I can't find documented anywhere *** glibc detected *** ./arimportcmd: double free or corruption (fasttop): 0x0829ee40 *** we have tried to run this as root and local user so I don't think its a permissions issue, we have tried every combination of command line parameters, but all of them that should work end up with this error, and a 'Memory Map'. I got this file out of the 7.1 server install, along with all of the required libraries. Any experience running this product in this environment? Any help is appreciated __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oracle Case insensitive search:any proven easy way?
I'm on Oracle 10gR1 and Remedy 6.3 and is running into the same
requirements. I have a very crude way to search the Summary field using an
Active Link. I'm only piloting it right now with our HelpDesk staff and they
said it's totally better than nothing. I wish to expand on it since it seems
to work. Maybe someone on the list can make some suggestions.
I have them type the word to search into the HelpDesk Summary field then use
a button to fire an active link (right now I'm actually just using a menu in
the WUT). I use a Set Fields and do the following SQL search:
SELECT TO_CHAR(TO_DATE('01/01/1970 00:00:00', 'MM/DD/ HH24:MI:SS') +
(HPD_HELPDESK.CREATE_TIME / ( 60 * 60 * 24 )), 'MM/DD/YY HH:MI AM') as
Create_Date, HPD_HELPDESK.CASE_ID_,
case
when HPD_HELPDESK.STATUS = 0 then 'New'
when HPD_HELPDESK.STATUS = 1 then 'Assigned'
when HPD_HELPDESK.STATUS = 2 then 'Work in Progress'
when HPD_HELPDESK.STATUS = 3 then 'Pending'
when HPD_HELPDESK.STATUS = 4 then 'Resolved'
when HPD_HELPDESK.STATUS = 5 then 'Closed'
end as Status
,'[' || HPD_HELPDESK.SUMMARY || ']' as Summary, HPD_HELPDESK.CASE_ID_
FROM HPD_HELPDESK
WHERE UPPER(HPD_HELPDESK.SUMMARY) LIKE UPPER('%$Summary$%')
ORDER BY HPD_HELPDESK.CREATE_TIME DESC
The key part is the WHERE statement. Since it turns everything to Upper case
then does a comparison. If you index the Summary field then the results
would be quicker. The Set Fields will come up with a list if it finds
multiple items then pushes the Case ID of what is selected into the Case ID
field (this is all happening on the same Search form). I then set the
Summary field to NULL then perform a run process PERFORM-ACTION-APPLY to
press the Search button.
Like I said very crude and I wish I can do this within a table with the
EXTERNAL() command so it'll be prettier. But hey it's free. I hope someone
has done something simular and expanded on it.
Good Luck,
Steve
On Thu, Apr 24, 2008 at 8:15 AM, surya4u [EMAIL PROTECTED] wrote:
We have implemented Remedy ITSM 7.1 on Oracle.
Customer needs case insensitive searches!!
is there any way other than using ALTER SESSION query,because there is
proven performance impact.
Best way is to go for SQL SERVER??
anyone know about easy way in oracle to make case insensitive search?anyone
tried in real life?any impact with remedy performance?
--
View this message in context:
http://www.nabble.com/Oracle-Case-insensitive-search%3Aany-proven-easy-way--tp16851310p16851310.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.
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Re: Looking for a hard coded IP in Remedy
Hi Steve, The Host ID must have got changed when the server was moved to different location. You may have to purge the existing license key to attach it to the new host id of the server. Thanks, Mohan --- Steve M [EMAIL PROTECTED] wrote: List, It was attempted to move our production server (ARS 4.5.2 Patch 1277) to a new building last week (while I was away at a Remedy training class). The move required the server (Win 2003 Server SP2) to get a new IP, change the default gateway. Upon making these changes and rebooting the server, when they attempted to run Remedy they got the message that indicates an initial install with no licenses added. They tried various things to get it working again, including purging our license keys and getting new ones. Nothing worked, so they moved it back and re-applied the old IP. So, now I'm trying to find out what happened so that we can get the server moved to the new building. What I need to do is find out if the IP is hard coded in Remedy anywhere? I turned on all of the logging in both the Admin Tool and the User Tool, but didn't find the IP in any of the logs. Is there anywhere else I should look for a hard coded IP? BTW, there is no entry in the host file other than for localhost. Thanks in advance for your assistance. Steve Michadick Remedy Engineer Marine Corps Network Operations and Security Center (MCNOSC) Phone: 703-784-5300 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Looking for a hard coded IP in Remedy
Steve, I would say that it is most likely that the server has two nics and the primary nic was changed during the move. I have had this happen. I just had to have the admin set the other nic and the primary and reboot the box. As everyone has said, it is based on the mac address of the nic. On Thu, Apr 24, 2008 at 8:32 PM, Mohan Panchangmath [EMAIL PROTECTED] wrote: Hi Steve, The Host ID must have got changed when the server was moved to different location. You may have to purge the existing license key to attach it to the new host id of the server. Thanks, Mohan --- Steve M [EMAIL PROTECTED] wrote: List, It was attempted to move our production server (ARS 4.5.2 Patch 1277) to a new building last week (while I was away at a Remedy training class). The move required the server (Win 2003 Server SP2) to get a new IP, change the default gateway. Upon making these changes and rebooting the server, when they attempted to run Remedy they got the message that indicates an initial install with no licenses added. They tried various things to get it working again, including purging our license keys and getting new ones. Nothing worked, so they moved it back and re-applied the old IP. So, now I'm trying to find out what happened so that we can get the server moved to the new building. What I need to do is find out if the IP is hard coded in Remedy anywhere? I turned on all of the logging in both the Admin Tool and the User Tool, but didn't find the IP in any of the logs. Is there anywhere else I should look for a hard coded IP? BTW, there is no entry in the host file other than for localhost. Thanks in advance for your assistance. Steve Michadick Remedy Engineer Marine Corps Network Operations and Security Center (MCNOSC) Phone: 703-784-5300 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
