Re: REstrict user to certain forms
You should not use active links to restrict access to forms, since active links run on the clients. Use the already implemented permissions methods in Remedy like groups, permissions on fields and forms, and so one... Regards, Jarl 2009/4/6 J Kovalcik jmkoval...@comcast.net: ** Listers, I would like to restrict a user to only certain forms on a server without having to write an AL for every form to check the user. I would want this user to be a restricted read. Any suggestions ? Thanks, John __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AW: ARServer group and the ports that require load balancing
George, IMHO this is the relevant part of the documentation. Specifying plug-in server aliases (Step 4e) When you specify a common AR System server alias, AR System uses the alias name to connect to the plug-in server. When the AR System server is connecting to its local plug-in server, the connection will not be successful if the server name resolves to anything other than the local server. To route connections successfully in an environment where the server name resolves to a load balancer, you must define plug-in server aliases. The purpose of this step is to designate the local server as the host, not to change the name of the plug-in. To specify plug-in server aliases Add an alias definition for each loaded plug-in to the configuration file, using the plug-in name specified in the plug-in definition. Use the following format, substituting the alias name, plug-in name, host name, and optional port number: Server-Plugin-Alias: plug-in_alias_name plug-in_real_name host_name[:port_number] The AR System server connects to the plug-in server using host host_name at port port_number when the AR System server communicates with the plugin_ alias_name plug-in. Host host_name must resolve to the local AR System server, and the port number is specified if the plug-in server is listening on a particular port. The following definition is a typical example: Server-Plugin-Alias: ARSYS.ARDBC.REPORT ARSYS.ARDBC.REPORT myserver:2020 For more information about Server-Plugin-Alias, see “ar.conf (ar.cfg)” on page 248. We have a similar setup and solved this problem in a different way. We added the following line to /etc/hosts 127.0.0.1 itsm.telekom.de itsm.telekom.de is configured as common server alias in ar.conf which is used to connect to the plugin server. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von George Jungle Gesendet: Dienstag, 7. April 2009 03:21 An: arslist@ARSLIST.ORG Betreff: ARServer group and the ports that require load balancing ** Guys, Wondering if you can help me out. We've got an issue with the Plug-in server running within a high available environment of Remedy (2 Midtiers, 2 AR Servers, 2 DB Servers) with each tier separated by a firewall. There is one load balancer in front of the midtier servers and another in front of the AR Servers. So, basically the AR Servers are running within a Server Group. When we try to open up a Remedy form, such as the Server Information form, we get an error saying : ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out Currently the only port that is load balanced is the TCP port that the users access the AR Servers by. Should we also need to load balance the Plug-In port? (9000)? All help is appreciated. Below are some emails I've dug up just from searching the web... Thanks. George Re: RPC: Unable to receive Tony Worthington Mon, 06 Aug 2007 11:27:16 -0700 You probably need to review the BMC documents about plugins behind a VIP or firewall without a portmapper. Using a Hardware Load Balancer with BMC Remedy Action Request System 7.0 page 9, and others that I can't find at the moment. Here's an example of some lines from one of our ar.conf's (this one from a server group, but relevant since we don't use portmapper either) Plugin-Port: 9000 Register-With-Portmapper: F TCD-Specific-Port: 8639 Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE ksms562:9000 Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP ksms562:9000 Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW ksms562:9000 Server-Plugin-Alias: ARSYS.AREA.LDAP ARSYS.AREA.LDAP ksms562:9000 Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE ksms562:9000 Server-Plugin-Alias: BMC.ARF.CMDBCONSOLE BMC.ARF.CMDBCONSOLE ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.FLASHBOARD.FORM REMEDY.ARDBC.FLASHBOARD.FORM ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.CBDATA REMEDY.ARF.CBDATA ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.OMFOBJIE REMEDY.ARF.OMFOBJIE ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP ksms562:9000 You may not need the alias lines, but you certainly need the Plugin-Port. hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Mike Chepaykin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/06/2007 10:12 AM Please
SUBSTRC using 3rd parameter
Hey everyone ARS 6.03.00 MSSQL 2005 Problem: Actually this proberbly is a novice question, but... I'm trying to remove the .'s from the ARS Version information, pushing it to a Form containing users client version. This version information comes as a string eg. 6.03.00 or 7.1.00. For comparison of client versions I need to remove the .'s from then string ending up with only digits which I then can assign to an integer field. I'm using then command (for the first part) SUBSTRC($Version$, 0, STRSTRC($Version$, .)-1) but are getting an error message as: Unexpected character (ARERR 2291) zIntVersionMajor [Assign line error at position 29]. If I'm trying to only provide the two first parameters I'm not getting the error message, but the third one is the error trigger. Trying to do other stuff it seems like I'm not allowed to use the 3rd parameter. What can be then mistake I'm doing while using the SUBSTRC function with all 3 parameters causing then error message? A. Munch ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AW: SUBSTRC using 3rd parameter
Andreas, this is a known problem if you're using a non-English Client. Put a space after 0. SUBSTRC($Version$, 0 , STRSTRC($Version$, .)-1) The problem is, that the Admintool treats the second parameter as a number with a decimal separator and expects a number after the comma. So you can also write SUBSTRC($Version$, 0,0, STRSTRC($Version$, .)-1) If you were using an english client your decimal separator is a . (dot) and you won't have this problem This is what BMC suggests in the admintool help. Specifying arguments that use a comma as a decimal separator Specifying arguments that use a comma as a decimal separator (as is the case in a German locale, for example) requires special consideration for the following functions: * LPAD * RPAD * MAX * MIN * SUBSTR To specify an argument that uses a comma as a decimal separator 1. Use a hidden, read-only field, and assign a default value to it. 2. Use the appropriate field keywords as arguments. For example, instead of using SUBSTR($Character Field$, 56, 65) use SUBSTR($Character Field$, $Integer1$, $Integer2$) where Integer1 and Integer2 are hidden, read-only fields with default values of 56 and 65 assigned to them, respectively. The following table lists the functions you can use in a Set Fields action. IMHO this is a very crazy workaround for this problem. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Andreas Munch Gesendet: Dienstag, 7. April 2009 10:59 An: arslist@ARSLIST.ORG Betreff: SUBSTRC using 3rd parameter ** Hey everyone ARS 6.03.00 MSSQL 2005 Problem: Actually this proberbly is a novice question, but... I'm trying to remove the .'s from the ARS Version information, pushing it to a Form containing users client version. This version information comes as a string eg. 6.03.00 or 7.1.00. For comparison of client versions I need to remove the .'s from then string ending up with only digits which I then can assign to an integer field. I'm using then command (for the first part) SUBSTRC($Version$, 0, STRSTRC($Version$, .)-1) but are getting an error message as: Unexpected character (ARERR 2291) zIntVersionMajor [Assign line error at position 29]. If I'm trying to only provide the two first parameters I'm not getting the error message, but the third one is the error trigger. Trying to do other stuff it seems like I'm not allowed to use the 3rd parameter. What can be then mistake I'm doing while using the SUBSTRC function with all 3 parameters causing then error message? A. Munch __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
*** WARUG-Fri 24 April 2009-8AM To 1PM-BAH Auditorium, Mclean VA ***
Dear ARSListers - This is a reminder of the upcoming Washington D.C. Area Remedy Users Group (WARUG) meeting on Friday 24 April 2009 again at the Booz Allen Hamilton building in Mclean, VA. The agenda for the meeting is as follows: 9:00 - 9:15Betina Lose, WARUG Chairperson, Welcome 9:15 - 10:00 Mike Campbell, Dev Technologies,Remedy Client Authentication w/ CAC (Common Access Card) 10:00 - 10:15Break 10:15 - 11:00Matt Moore, Column Technologies, Tracking Ethics Issues, Crimes and School System Complaints w/ Case Management built on ARS 11:00 - 11:45BMC, BMC Remedy ARS 7.5 What's New 11:45 - 12:00 Betina Lose, Meeting Close As always, there is no cost to participate in WARUG and no formal membership sign-up, although BAH has instituted security policies that now require you to RSVP to me so I can get you on their access list and make you a badge. If you think you might come, simply email me your name and company name by 17 April and you will be all set. You will need a photo ID to obtain your badge. Looking forward to seeing everyone on 24 April. --BL Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Upgrading to SQL 2005
You have received a secure email from tarner at Great Lakes Higher Education Corporation and Affiliates Please pick up the package at the following Web address: https://securemail.glhec.org/ime?x=4-6711097-3418637-K9WHDBZPlang=en_US The package will expire on Monday July 06, 2009 at 07:16:04 CDT5 .. Need help picking up your package? * If the Web address above is highlighted, click on it to open a browser window. You will automatically be taken to the package. * If the Web address above is not highlighted, follow these steps: - Open a Web browser window. - Copy and paste the entire Web address into the location or address bar of the browser. - Press enter. ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Multiple AR Servers in Mid-Tier Config
Hi Listers, I have multiple AR servers in a group and I need all these AR Servers along with the server group name be updated in the MidTier AR Server settings. When I add all three servers + the server group and I login to access the applications, on the Home Page, I see all applications links appearing 4 times, once for each server. How do i avoid this? I was told this has been discussed in the ARS List earlier and I cant access the list from my work network. We are running ARS 7.1 p6. Can someone point me in the right direction? Regards Satya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: SUBSTRC using 3rd parameter
Andreas, You should find a replace will do this for you. Just try REPLACE ($field name$,”.”,””) Brian Bishop Goldstag Consultants Ltd tel: 07973 746832 http://www.linkedin.com/in/brianpbishop Linkedin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andreas Munch Sent: 07 April 2009 09:59 To: arslist@ARSLIST.ORG Subject: SUBSTRC using 3rd parameter ** Hey everyone ARS 6.03.00 MSSQL 2005 Problem: Actually this proberbly is a novice question, but… I'm trying to remove the .'s from the ARS Version information, pushing it to a Form containing users client version. This version information comes as a string eg. 6.03.00 or 7.1.00. For comparison of client versions I need to remove the .'s from then string ending up with only digits which I then can assign to an integer field. I'm using then command (for the first part) SUBSTRC($Version$, 0, STRSTRC($Version$, .)-1) but are getting an error message as: Unexpected character (ARERR 2291) zIntVersionMajor [Assign line error at position 29]. If I'm trying to only provide the two first parameters I'm not getting the error message, but the third one is the error trigger. Trying to do other stuff it seems like I'm not allowed to use the 3rd parameter. What can be then mistake I'm doing while using the SUBSTRC function with all 3 parameters causing then error message? A. Munch __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.283 / Virus Database: 270.11.44/2044 - Release Date: 04/06/09 18:59:00 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.gif
Re: Upgrading to SQL 2005
Rafael, We're going through the same process now. We recently upgraded our development and test servers w/o issue, and plan to do the same on production late this month. No reinstall of the ARSystem is needed. Like anything else, it is strongly advised to perform a complete backup of your system in the event something goes wrong. And if you can perform the upgrade in a lab environment, this will give you a good idea of how long your outage time will be. Based on what we've seen, we're budgeting about a two-hour outage of our production server. Your mileage may vary. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union Rodriguez, Rafael J x23718 Rafael.Rodriguez To @BROADRIDGE.COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: Upgrading to SQL 2005 arsl...@arslist. ORG 04/06/2009 06:23 PM Please respond to arsl...@arslist.o RG This is a multi-part message in MIME format. --_=_NextPart_001_01C9B706.5E70670E Content-Type: multipart/alternative; boundary=_=_NextPart_002_01C9B706.5E70670E --_=_NextPart_002_01C9B706.5E70670E Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Thanks, I did not think so either but just wanted to see if anyone had any issues after upgrading. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, April 06, 2009 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to SQL 2005 **=20 Rafael, We are actually undergoing that upgrade at the moment without issue. Remedy doesn't seem to notice a change at all... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718 Sent: Saturday, April 04, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Upgrading to SQL 2005 **=20 Hello, just wanted to see if any has encountered any issues upgrading the backend SQL server from SQL 2000 to SQL 2005? =20 My environment is: ARS 7.0.1 Patch 6 in a server group environment. WIN 2003 Server Remote SQL 2000 Clustered Servers =20 Also, does remedy need to be re-installed after the upgrade? =20 Thanks in advance! =20 Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p =20 =20 This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the=20 message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___=20 This message and any attachments are intended only for the use of the add= ressee and may contain information that is privileged and confidential. If the reade= r of the = message is not the intended recipient or an authorized representative of = the intended recipient, you are hereby notified that any dissemination of thi= s communication is strictly prohibited. If you have received this communica= tion in error, please notify us immediately by e-mail and delete
Re: ARServer group and the ports that require load balancing
I concur - we are running mutliple everything with load balancers at my current customer and we had this same problem before we added the aliases. Interestingly we have several duplicate boxes (dev, cat, etc) and only 1 of them had this problem. I never did figure out why. We are not using port mapper of course. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Tuesday, April 07, 2009 3:51 AM To: arslist@ARSLIST.ORG Subject: AW: ARServer group and the ports that require load balancing George, IMHO this is the relevant part of the documentation. Specifying plug-in server aliases (Step 4e) When you specify a common AR System server alias, AR System uses the alias name to connect to the plug-in server. When the AR System server is connecting to its local plug-in server, the connection will not be successful if the server name resolves to anything other than the local server. To route connections successfully in an environment where the server name resolves to a load balancer, you must define plug-in server aliases. The purpose of this step is to designate the local server as the host, not to change the name of the plug-in. To specify plug-in server aliases Add an alias definition for each loaded plug-in to the configuration file, using the plug-in name specified in the plug-in definition. Use the following format, substituting the alias name, plug-in name, host name, and optional port number: Server-Plugin-Alias: plug-in_alias_name plug-in_real_name host_name[:port_number] The AR System server connects to the plug-in server using host host_name at port port_number when the AR System server communicates with the plugin_ alias_name plug-in. Host host_name must resolve to the local AR System server, and the port number is specified if the plug-in server is listening on a particular port. The following definition is a typical example: Server-Plugin-Alias: ARSYS.ARDBC.REPORT ARSYS.ARDBC.REPORT myserver:2020 For more information about Server-Plugin-Alias, see “ar.conf (ar.cfg)” on page 248. We have a similar setup and solved this problem in a different way. We added the following line to /etc/hosts 127.0.0.1 itsm.telekom.de itsm.telekom.de is configured as common server alias in ar.conf which is used to connect to the plugin server. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von George Jungle Gesendet: Dienstag, 7. April 2009 03:21 An: arslist@ARSLIST.ORG Betreff: ARServer group and the ports that require load balancing ** Guys, Wondering if you can help me out. We've got an issue with the Plug-in server running within a high available environment of Remedy (2 Midtiers, 2 AR Servers, 2 DB Servers) with each tier separated by a firewall. There is one load balancer in front of the midtier servers and another in front of the AR Servers. So, basically the AR Servers are running within a Server Group. When we try to open up a Remedy form, such as the Server Information form, we get an error saying : ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out Currently the only port that is load balanced is the TCP port that the users access the AR Servers by. Should we also need to load balance the Plug-In port? (9000)? All help is appreciated. Below are some emails I've dug up just from searching the web... Thanks. George Re: RPC: Unable to receive Tony Worthington Mon, 06 Aug 2007 11:27:16 -0700 You probably need to review the BMC documents about plugins behind a VIP or firewall without a portmapper. Using a Hardware Load Balancer with BMC Remedy Action Request System 7.0 page 9, and others that I can't find at the moment. Here's an example of some lines from one of our ar.conf's (this one from a server group, but relevant since we don't use portmapper either) Plugin-Port: 9000 Register-With-Portmapper: F TCD-Specific-Port: 8639 Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE ksms562:9000 Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP ksms562:9000 Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW ksms562:9000 Server-Plugin-Alias: ARSYS.AREA.LDAP ARSYS.AREA.LDAP ksms562:9000 Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE ksms562:9000 Server-Plugin-Alias: BMC.ARF.CMDBCONSOLE BMC.ARF.CMDBCONSOLE ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY ksms562:9000 Server-Plugin-Alias:
Re: Window User Tool 7.5 and ARS 6.3
Dear Dennis: Thank you for the reply. We rolled out the 7.1 Windows User Tool (WUT) in preparations for going from 6.3 to 7.1. Now management is planning to upgrade our not-yet-released 7.1 system to 7.5. The 7.1 WUT is officially approved for use with 6.3. Our users noticed visual changes with the 7.1 WUT switch. Mostly column widths slightly changed in table fields. Nothing major. Thank you again, Thorin From: Dennis Ruble [mailto:ddru...@rockwellcollins.com] Sent: Monday, April 06, 2009 4:31 PM Subject: Re: Window User Tool 7.5 and ARS 6.3 ** We had tested and piloted 7.5 User Tool with ITSP 4.0 and ARS 6.3(HPUX/Oracle 9.2) with no problems. The only feedback was on some minor visual changes. Dennis Ruble Rockwell Collins Marty.Thorin thorin.ma...@we-energies.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/06/2009 04:15 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Window User Tool 7.5 and ARS 6.3 ** Good afternoon: We are in the process of migrating from ARS 6.3 to ARS 7.5. For a short time we will have both systems running. We will be using the 6.3 Admin tool for the 6.5 system and the 7.5 Studio for the 7.5 system. We are worrying about the Windows user tool. We would like to present the users with only one user tool. Has anyone used the 7.5 Windows User Tool with a 6.3 server? Did you have any problems? Thank you for your time, Thorin WUT 7.5 Patch 3 ARS 6.3 Patch 20 on Solaris 10 using Sybase. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Multiple AR Servers in Mid-Tier Config
Do a search through the docs for 'AppSubset', this should help you figure out how to limit to a single server on the home page. Otherwise, you could limit the scope of what they see via preference records, or you could only have one server name on the midtier server. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Satya Gandhi Sent: Tuesday, April 07, 2009 5:04 AM To: arslist@ARSLIST.ORG Subject: Multiple AR Servers in Mid-Tier Config ** Hi Listers, I have multiple AR servers in a group and I need all these AR Servers along with the server group name be updated in the MidTier AR Server settings. When I add all three servers + the server group and I login to access the applications, on the Home Page, I see all applications links appearing 4 times, once for each server. How do i avoid this? I was told this has been discussed in the ARS List earlier and I cant access the list from my work network. We are running ARS 7.1 p6. Can someone point me in the right direction? Regards Satya __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Adding an Incident field to SRM
Scott, i would be interested in this documentation as i have been working with the SRM application myself and have run into numerous roadblocks due to lack of documentation. Thank you On Apr 6, 3:13 pm, SCOTT PHILBEN sphil...@mac.com wrote: All: SRM 2.2 patch 002 ITSM 7.3 patch 009 I recently was tasked to add an Asset Tag field to SRM that would ask the User for his Asset Tag and then pass the data to the Incident and create a relationship to the affected asset (if there is one) on the Relationships Tab. I was able to use some temporary display only fields to do the work (since I didn't want to add any fields to the form) on the HPD:Help Desk form (plus a couple of filters) but when I tried to create a field in SRM to capture the data and pass it on to Incident, I got nothing but errors (ARERR 311 to be exact). So I worked with BMC to find out why. It turns out that not only do you have to configure SRM to use a specific field on the Incident form, which is fairly not straightforward, you have to update the HPD:Help Desk staging form (which sits between SRM and HPD:Help Desk) and update a Filter that pushes the staging form data to Incident. Needless to say, none of this is documented. And (shocker!) BMC doesn't even follow its own recommendations when it comes to staging forms or filter creation (they have the Matching IDs option for a reason). So, to make it less painful for the next person, I wrote it all up in a little document which I would like to attach to this post. But I can't. So if anyone else out there would like a copy of the Word doc, let me know. -scott philben sphil...@mac.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
how to define access to Assignee Group
dear listers, I am trying to build an access based on individual basis. i.e: the user can access any ticket as soon as s/he is either the Submitter or in the CC list field found in the ticket itself (= there is a character field used to cc some people) So i created a character field with id 112 named Assignee Group I've built a workflow which reads the User form and set the field 112 to the login name of the $USER$ the Request-ID field is readable by the field id 112 This later is correctly updated base on the login found in the User form But then I keep getting the following message: You cannot translate the group name in the Group List or Assignee Group Field. : Assignee Group (ARWARN 9305) Can anyone help on solving this issue? Thank you Serouche PS: ARS 6.00.01 with Mid-tiers 6.3 on Solaris 8 with Sybase 12.5.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: how to define access to Assignee Group
The 112 field is used for GROUPS not User Logins -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Tuesday, April 07, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: how to define access to Assignee Group dear listers, I am trying to build an access based on individual basis. i.e: the user can access any ticket as soon as s/he is either the Submitter or in the CC list field found in the ticket itself (= there is a character field used to cc some people) So i created a character field with id 112 named Assignee Group I've built a workflow which reads the User form and set the field 112 to the login name of the $USER$ the Request-ID field is readable by the field id 112 This later is correctly updated base on the login found in the User form But then I keep getting the following message: You cannot translate the group name in the Group List or Assignee Group Field. : Assignee Group (ARWARN 9305) Can anyone help on solving this issue? Thank you Serouche PS: ARS 6.00.01 with Mid-tiers 6.3 on Solaris 8 with Sybase 12.5.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Adding an Incident field to SRM
Scott, thanks for doing this. Could I suggest that you submit it to the BMCDN? That way you can just post the link to the doc, and it will be there to help whoever needs it. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Tami Palacky tpala...@gmail.com Date: Tue, 7 Apr 2009 06:33:25 To: arslist@ARSLIST.ORG Subject: Re: Adding an Incident field to SRM Scott, i would be interested in this documentation as i have been working with the SRM application myself and have run into numerous roadblocks due to lack of documentation. Thank you On Apr 6, 3:13 pm, SCOTT PHILBEN sphil...@mac.com wrote: All: SRM 2.2 patch 002 ITSM 7.3 patch 009 I recently was tasked to add an Asset Tag field to SRM that would ask the User for his Asset Tag and then pass the data to the Incident and create a relationship to the affected asset (if there is one) on the Relationships Tab. I was able to use some temporary display only fields to do the work (since I didn't want to add any fields to the form) on the HPD:Help Desk form (plus a couple of filters) but when I tried to create a field in SRM to capture the data and pass it on to Incident, I got nothing but errors (ARERR 311 to be exact). So I worked with BMC to find out why. It turns out that not only do you have to configure SRM to use a specific field on the Incident form, which is fairly not straightforward, you have to update the HPD:Help Desk staging form (which sits between SRM and HPD:Help Desk) and update a Filter that pushes the staging form data to Incident. Needless to say, none of this is documented. And (shocker!) BMC doesn't even follow its own recommendations when it comes to staging forms or filter creation (they have the Matching IDs option for a reason). So, to make it less painful for the next person, I wrote it all up in a little document which I would like to attach to this post. But I can't. So if anyone else out there would like a copy of the Word doc, let me know. -scott philben sphil...@mac.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: how to define access to Assignee Group
Agreed...but they could create their own dynamic group/field and it will accept users and groups...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug Sent: Tuesday, April 07, 2009 7:47 AM To: arslist@ARSLIST.ORG Subject: Re: how to define access to Assignee Group The 112 field is used for GROUPS not User Logins -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Tuesday, April 07, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: how to define access to Assignee Group dear listers, I am trying to build an access based on individual basis. i.e: the user can access any ticket as soon as s/he is either the Submitter or in the CC list field found in the ticket itself (= there is a character field used to cc some people) So i created a character field with id 112 named Assignee Group I've built a workflow which reads the User form and set the field 112 to the login name of the $USER$ the Request-ID field is readable by the field id 112 This later is correctly updated base on the login found in the User form But then I keep getting the following message: You cannot translate the group name in the Group List or Assignee Group Field. : Assignee Group (ARWARN 9305) Can anyone help on solving this issue? Thank you Serouche PS: ARS 6.00.01 with Mid-tiers 6.3 on Solaris 8 with Sybase 12.5.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Adding an Incident field to SRM
Scott, I would like a copy of this is you could send it to me. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SCOTT PHILBEN Sent: Monday, April 06, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Adding an Incident field to SRM All: SRM 2.2 patch 002 ITSM 7.3 patch 009 I recently was tasked to add an Asset Tag field to SRM that would ask the User for his Asset Tag and then pass the data to the Incident and create a relationship to the affected asset (if there is one) on the Relationships Tab. I was able to use some temporary display only fields to do the work (since I didn't want to add any fields to the form) on the HPD:Help Desk form (plus a couple of filters) but when I tried to create a field in SRM to capture the data and pass it on to Incident, I got nothing but errors (ARERR 311 to be exact). So I worked with BMC to find out why. It turns out that not only do you have to configure SRM to use a specific field on the Incident form, which is fairly not straightforward, you have to update the HPD:Help Desk staging form (which sits between SRM and HPD:Help Desk) and update a Filter that pushes the staging form data to Incident. Needless to say, none of this is documented. And (shocker!) BMC doesn't even follow its own recommendations when it comes to staging forms or filter creation (they have the Matching IDs option for a reason). So, to make it less painful for the next person, I wrote it all up in a little document which I would like to attach to this post. But I can't. So if anyone else out there would like a copy of the Word doc, let me know. -scott philben sphil...@mac.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: how to define access to Assignee Group
Of course, I am just not feeling a long and wordy explanation, Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, April 07, 2009 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: how to define access to Assignee Group Agreed...but they could create their own dynamic group/field and it will accept users and groups...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug Sent: Tuesday, April 07, 2009 7:47 AM To: arslist@ARSLIST.ORG Subject: Re: how to define access to Assignee Group The 112 field is used for GROUPS not User Logins -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Tuesday, April 07, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: how to define access to Assignee Group dear listers, I am trying to build an access based on individual basis. i.e: the user can access any ticket as soon as s/he is either the Submitter or in the CC list field found in the ticket itself (= there is a character field used to cc some people) So i created a character field with id 112 named Assignee Group I've built a workflow which reads the User form and set the field 112 to the login name of the $USER$ the Request-ID field is readable by the field id 112 This later is correctly updated base on the login found in the User form But then I keep getting the following message: You cannot translate the group name in the Group List or Assignee Group Field. : Assignee Group (ARWARN 9305) Can anyone help on solving this issue? Thank you Serouche PS: ARS 6.00.01 with Mid-tiers 6.3 on Solaris 8 with Sybase 12.5.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: how to define access to Assignee Group
that's what I also understood. So then I tried with the Submitter field of the User form which is a Group. Same result. It should work with this or ? Tanner, Doug wrote: The 112 field is used for GROUPS not User Logins -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Tuesday, April 07, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: how to define access to Assignee Group dear listers, I am trying to build an access based on individual basis. i.e: the user can access any ticket as soon as s/he is either the Submitter or in the CC list field found in the ticket itself (= there is a character field used to cc some people) So i created a character field with id 112 named Assignee Group I've built a workflow which reads the User form and set the field 112 to the login name of the $USER$ the Request-ID field is readable by the field id 112 This later is correctly updated base on the login found in the User form But then I keep getting the following message: You cannot translate the group name in the Group List or Assignee Group Field. : Assignee Group (ARWARN 9305) Can anyone help on solving this issue? Thank you Serouche PS: ARS 6.00.01 with Mid-tiers 6.3 on Solaris 8 with Sybase 12.5.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: how to define access to Assignee Group
Hi, The field ID 112 should contain a group name, not a login name. In your case, you should create a group for each user. Best regards Jean-Louis Halleux www.arsmarts.com On 07 Apr 2009, at 15:33, Remedy Maniac wrote: dear listers, I am trying to build an access based on individual basis. i.e: the user can access any ticket as soon as s/he is either the Submitter or in the CC list field found in the ticket itself (= there is a character field used to cc some people) So i created a character field with id 112 named Assignee Group I've built a workflow which reads the User form and set the field 112 to the login name of the $USER$ the Request-ID field is readable by the field id 112 This later is correctly updated base on the login found in the User form But then I keep getting the following message: You cannot translate the group name in the Group List or Assignee Group Field. : Assignee Group (ARWARN 9305) Can anyone help on solving this issue? Thank you Serouche PS: ARS 6.00.01 with Mid-tiers 6.3 on Solaris 8 with Sybase 12.5.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: how to define access to Assignee Group
Actually according to the 6.3 Basic manual (starting on page 104) you can place a user NAME (not login) or group ID in Field 112. Since RemedyManiac is still on 6.0 it may have only accepted group IDs then. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support Sent: Tuesday, April 07, 2009 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: how to define access to Assignee Group Hi, The field ID 112 should contain a group name, not a login name. In your case, you should create a group for each user. Best regards Jean-Louis Halleux www.arsmarts.com -Original Message- On 07 Apr 2009, at 15:33, Remedy Maniac wrote: dear listers, I am trying to build an access based on individual basis. i.e: the user can access any ticket as soon as s/he is either the Submitter or in the CC list field found in the ticket itself (= there is a character field used to cc some people) So i created a character field with id 112 named Assignee Group I've built a workflow which reads the User form and set the field 112 to the login name of the $USER$ the Request-ID field is readable by the field id 112 This later is correctly updated base on the login found in the User form But then I keep getting the following message: You cannot translate the group name in the Group List or Assignee Group Field. : Assignee Group (ARWARN 9305) Can anyone help on solving this issue? Thank you Serouche PS: ARS 6.00.01 with Mid-tiers 6.3 on Solaris 8 with Sybase 12.5.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tasks not being activated properly
Thank you Anne Ramey Remedy System Administrator State of North Carolina Office of Information Technology Services (ITS) Service Delivery Division ITSM ITAM Services Office (919) 754-6521 Home Office (919) 842-5420 ITS Service Desk : (919) 754-6000 or (800) 722-3946 anne.ra...@its.nc.govmailto:anne.ra...@its.nc.gov http://its.state.nc.ushttp://its.state.nc.us/ RHCE, ITIL Foundation *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Illari Sent: Tuesday, March 31, 2009 5:15 PM To: arslist@ARSLIST.ORG Subject: Re: Tasks not being activated properly ** Anne, This is a known issue with Remedy. We fought with them for months to get it on the bug list since it was intermittent problem. Here is the article from their knowledge base. It includes the defect tracking ID so you can keep up with it. Hope this helps. Tasks are not always going from Staged to Pending or Assigned. When this happens, unable to manually get the task's status off of Staged. Details Self Help Document ID: 20007471 Type: Problem Solution Top of Form Problem Have Change Requests with multiple tasks in sequence. Intermittently, some tasks will get stuck in Staged status. The previous task was closed, but workflow failed to change the Status of the next one in sequence to become Assigned or Pending. Attempts to manually change the Status in the task after this happens generates an error. In this situation, unable to work the task and close. Need help to get the Status corrected, off of Staged. Product BMC Remedy Change Management Application (version 7.0.03) patch 8 Environment Server: Windows Server 2003; Client: Windows XP; HW: Pentium Pro; Language: English-USA; Database: Oracle; Solution There is a hidden field associated with the TMS:Task form, State (10003019). This field must be set to Active for the task to allow a status change. For some reason, the OOB workflow has been found to intermittently fail in setting this. The exact cause is still under evaluation. The defect related to this is SW00316007. In-house testing of a simple active link which pushes the value of Active to this field for the task in question has succeeded in triggering the other OOB workflow to advance the status of the task. For example: One way to accomplish this would be to create a new form with a character field and a button. The character field is populated with the ID of the task that needs to be moved from Staged, expl - TAS13. Pressing the button will trigger an active link to search the TMS:Task form for the matching task record (a Push If action). When found, it will push to the field, State, a value of Active. This action should trigger the other out of box workflow to then change the Status of the task to either Pending or Assigned. NOTE: Be sure to have proper backups when trying custom workflow in case it is found necessary to restore to original state. Categories Visibility Groups Internal, Self-Help Thank you for your feedback! Bottom of Form Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, March 31, 2009 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Tasks not being activated properly ** This may be something you already checked, but are these tasks being assigned to anyone? I've seen it happen when tasks are not assigned and the solution was very simple (just assign it.) This may or may not be your issue, but I would check that first if you haven't already. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, March 31, 2009 2:42 PM To: arslist@ARSLIST.ORG Subject: Tasks not being activated properly ** Has anyone seen something like this (ITSM 7.0): We've had a couple of instances recently where there were a sequence of ad-hoc tasks on a change. We'll get a user saying that they can't access a given task and what it is is that all the previous tasks are closed, but the rest are all in staged status. Nothing we can do seems to cause these to activate. We have theorized that someone is changing the sequence after the first one has been activated, but we're not sure. Thanks, Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum
Re: AR Inside with 7.5
Dear list, The Document functionality of ARSmarts is currently in an advanced phase of development. We plan a beta program sometime in May. The Document feature produces an HTML documentation of AR System objects. It includes the cross-references. It works with cascading style sheets to allow users to modify the layout, put their logo in the header, ... ARS7.5 will be supported. // The Document feature will be available from a number of places within ARSmarts. You will have the possibility to document selected AR System objects, obviously. You will also have the possibility to document the result of Search operations, the result of Compare operations, . We'll post a call for beta testers on the list when the beta program starts. Best regards. Kaïs kais.albas...@arsmarts.com www.arsmarts.com LJ Longwing wrote: ** I specifically asked him for the source, and he refused to give it for reasons not explained to me...he would apparently rather the tool die on the vine rather than let it flourish under another's care. *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, April 02, 2009 11:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AR Inside with 7.5 ** well what would be nice is if we can we just get him to give it to us.. and we can have one of our longstanding (coders) modify.. accordingly, like Matt, or Chris, or the ARS PERL group! On Thu, Apr 2, 2009 at 1:37 PM, LJ Longwing lj.longw...@gmail.com mailto:lj.longw...@gmail.com wrote: I talked to him quite some time ago and he isn't developing the tool anymore, unfortunately. So if it's not working for you you will need to find an alternate tool that will meet your needs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Van Sickle, James W Sent: Thursday, April 02, 2009 11:05 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: AR Inside with 7.5 Does anyone know how to contact the original developer of ARInside? The email and domain name that I have do not seem to work anymore. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Thursday, April 02, 2009 11:29 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: [ARSLIST] AR Inside with 7.5 Greg, ARInside was built with an older API and likely does not recognize a lot of the information that it's pulling in from your 7.5.x server... I, unfortunately, would not trust it, nor expect it to work, against a 7.5.x server. Just my thoughts, Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Thursday, April 02, 2009 10:57 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: AR Inside with 7.5 Greetings, We are trying to use AR Inside to document a newly installed 7.5 server. AR Inside terminates while writing the Active Links, but no error message or exit code is given... Have you experienced any similar issues using AR Inside to document a 7.5 server? AR Inside - v2.07.2 Operating System - HP-UX B.11.31 Database - Oracle 10.2.0.4.0 - 64bi AR Server - 7.5 patch 001 Thanks! Greg Donalson Schlumberger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and
Re: ARS 7.1 SQL 2005 Server install error
Did you also accept the defaults of where to install the database on the database server? I had this issue when trying to create the database in any location other than the default location but once I successfully completed the installation (of all components) I was able to move the database to the location I wanted without it causing any issues on the ARS side. Thanks, Sharon ext. 2219 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Friday, April 03, 2009 4:31 PM To: arslist@ARSLIST.ORG Subject: ARS 7.1 SQL 2005 Server install error I'm installing ARS 7.1 (Server) on SQL 2005 on Windows Environment. Installation is completed with error: Unable to start the AR System service. The AR System Server could not be started. You can start it manually using the Services in the Control Panel. Checking the DB logs, it says: 10:39:38 == Query Results == Command successful sp_dropuser ARAdmin ERROR: SQL operation failed User 'ARAdmin' does not exist in the current database. (SQL Server 15008) drop database ARSystem ERROR: SQL operation failed Cannot drop the database 'ARSystem', because it does not exist or you do not have permission. (SQL Server 3701) sp_droplogin ARAdmin ERROR: SQL operation failed 'ARAdmin' is not a valid login or you do not have permission. (SQL Server 15007) I used the SA account and a valid SA password when I installed the ARS Server. Also tested connection in SQL with the SA password and tested successful. I am also logged in as an Administrator to the server where AR System is installed. I also accepted default values for the ARSystem DB Name = ARSystem; ARSystem DB User = ARAdmin and ARSystem User Password = AR#Admin# I've done installation with the client's DEV environment on SQL 2000 and didn't see this error. Client upgraded to SQL 2005 for the TEST server installation (where I am currently installing). Have you seen this error before? Are there any additional things to conside when doing the install in SQL 2005 not documented in the Installation document? Thanks for your help. Tina -- View this message in context: http://www.nabble.com/ARS-7.1-SQL-2005-Server-install-error-tp22874242p22874242.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Multiple AR Servers in Mid-Tier Config
Just out of curiosity, why do you need all three servers added to the mid-tier configuration? Normally, if you have the server group behind a load balancer, you only need to have the mid-tier point to the load balancer and let it redirect traffic to the 3 backend servers. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Satya Gandhi Sent: Tuesday, April 07, 2009 5:04 AM To: arslist@ARSLIST.ORG Subject: Multiple AR Servers in Mid-Tier Config ** Hi Listers, I have multiple AR servers in a group and I need all these AR Servers along with the server group name be updated in the MidTier AR Server settings. When I add all three servers + the server group and I login to access the applications, on the Home Page, I see all applications links appearing 4 times, once for each server. How do i avoid this? I was told this has been discussed in the ARS List earlier and I cant access the list from my work network. We are running ARS 7.1 p6. Can someone point me in the right direction? Regards Satya __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: AR Inside with 7.5
The 7.5 Developer Studio has a Finding related objects feature, that might go a long toward satisfying the void left by the absence of AR Inside. We haven't upgraded yet, so I haven't seen it in action, but for those of you who have, how well does it work? Dwayne Martin James Madison University Original message Date: Tue, 7 Apr 2009 18:19:57 +0200 From: support supp...@arsmarts.com Subject: Re: AR Inside with 7.5 To: arslist@ARSLIST.ORG ** Dear list, The Document functionality of ARSmarts is currently in an advanced phase of development. We plan a beta program sometime in May. The Document feature produces an HTML documentation of AR System objects. It includes the cross-references. It works with cascading style sheets to allow users to modify the layout, put their logo in the header, ... ARS7.5 will be supported. The Document feature will be available from a number of places within ARSmarts. You will have the possibility to document selected AR System objects, obviously. You will also have the possibility to document the result of Search operations, the result of Compare operations, . We'll post a call for beta testers on the list when the beta program starts. Best regards. Kais kais.albas...@arsmarts.com www.arsmarts.com LJ Longwing wrote: ** I specifically asked him for the source, and he refused to give it for reasons not explained to me...he would apparently rather the tool die on the vine rather than let it flourish under another's care. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, April 02, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: AR Inside with 7.5 ** well what would be nice is if we can we just get him to give it to us.. and we can have one of our longstanding (coders) modify.. accordingly, like Matt, or Chris, or the ARS PERL group! On Thu, Apr 2, 2009 at 1:37 PM, LJ Longwing lj.longw...@gmail.com wrote: I talked to him quite some time ago and he isn't developing the tool anymore, unfortunately. So if it's not working for you you will need to find an alternate tool that will meet your needs. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AUTHENTICATE PLAIN not working with Exchange 2007
We just upgraded our dev server (and email engine) to 7.1 patch 6. We also installed JRE 1.5.0_18. Now we are changing our incoming email configuration (using IMAP with SSL required) to point to our Exchange 2007 server. It was working with Exchange 2003, but now it’s not with Exchange 2007. Here’s part of the debug file: DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc] DEBUG: mail.imap.fetchsize: 16384 * OK The Microsoft Exchange IMAP4 service is ready. A0 CAPABILITY * CAPABILITY IMAP4 IMAP4rev1 AUTH=NTLM AUTH=GSSAPI AUTH=PLAIN IDLE NAMESPACE LITERAL+ A0 OK CAPABILITY completed. IMAP DEBUG: AUTH: NTLM IMAP DEBUG: AUTH: GSSAPI IMAP DEBUG: AUTH: PLAIN DEBUG: protocolConnect login, host=imap.ndc.nasa.gov, user=ndc\remedydev, password=non-null A1 AUTHENTICATE PLAIN + bmRjXG1zZmMtcmVtZWR5ZGV2AG5kY1xtc2ZjLXJlbWVkeWRldgAxcTJ3M2U0ciVUXlkmVSpJ A1 NO AUTHENTICATE failed. It looks like it’s not working because it uses AUTHENICATE PLAIN and Exchange 2007 doesn’t accept that (found that on a java sun forum). It says the work around is to disable AUTH PLAIN by using this command: prop.put(mail.imap.auth.plain.disable, true); My question is – where do you put this command? Is it on the Exchange server or the Remedy server? Remedy support says it should be changed on the Exchange server and our email guys say it should be changed on the Remedy server. If Remedy server, exactly where does it go? Any help would be greatly appreciated. Thanks, Sharon Windows 2003 AR Server/Email Engine 7.1 patch 6 Oracle 10g Exchange 2007
Re: Multiple AR Servers in Mid-Tier Config
Folks, Read the BMC white paper on Load Balancing, I think all you are looking for is there. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: Lyle Taylor Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, April 07, 2009 12:48 PM Subject: Re: Multiple AR Servers in Mid-Tier Config ** Just out of curiosity, why do you need all three servers added to the mid-tier configuration? Normally, if you have the server group behind a load balancer, you only need to have the mid-tier point to the load balancer and let it redirect traffic to the 3 backend servers. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Satya Gandhi Sent: Tuesday, April 07, 2009 5:04 AM To: arslist@ARSLIST.ORG Subject: Multiple AR Servers in Mid-Tier Config ** Hi Listers, I have multiple AR servers in a group and I need all these AR Servers along with the server group name be updated in the MidTier AR Server settings. When I add all three servers + the server group and I login to access the applications, on the Home Page, I see all applications links appearing 4 times, once for each server. How do i avoid this? I was told this has been discussed in the ARS List earlier and I cant access the list from my work network. We are running ARS 7.1 p6. Can someone point me in the right direction? Regards Satya __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Print Incident report - name? location?
Hello, I'm looking for the report that is displayed when you choose Print from HPD:HelpDesk for an Incident (ITSM 7.1), because we need to make a few changes. I know in Remedy 6 we identified which report this was and were able to make changes to it by modifying that report and re-saving it in Remedy. Is this the same scenario in 7? I have looked through the list of reports on HPD:HelpDesk in the Reports form but so far I'm not coming up with the report that previews (and you can then print) when you choose Print Thanks, Julie Kanakanui ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Print Incident report - name? location?
In the Report form the Report Name is Help Desk (English). Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Tuesday, April 07, 2009 1:34 PM To: arslist@ARSLIST.ORG Subject: Print Incident report - name? location? ** Hello, I'm looking for the report that is displayed when you choose Print from HPD:HelpDesk for an Incident (ITSM 7.1), because we need to make a few changes. I know in Remedy 6 we identified which report this was and were able to make changes to it by modifying that report and re-saving it in Remedy. Is this the same scenario in 7? I have looked through the list of reports on HPD:HelpDesk in the Reports form but so far I'm not coming up with the report that previews (and you can then print) when you choose Print Thanks, Julie Kanakanui __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Print Incident report - name? location?
great! thanks so much! Julie Lammey, Peter A. peter.a.lam...@espn.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/07/2009 01:37 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Print Incident report - name? location? ** In the Report form the Report Name is Help Desk (English). Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Tuesday, April 07, 2009 1:34 PM To: arslist@ARSLIST.ORG Subject: Print Incident report - name? location? ** Hello, I'm looking for the report that is displayed when you choose Print from HPD:HelpDesk for an Incident (ITSM 7.1), because we need to make a few changes. I know in Remedy 6 we identified which report this was and were able to make changes to it by modifying that report and re-saving it in Remedy. Is this the same scenario in 7? I have looked through the list of reports on HPD:HelpDesk in the Reports form but so far I'm not coming up with the report that previews (and you can then print) when you choose Print Thanks, Julie Kanakanui __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Multiple AR Servers in Mid-Tier Config
We are now set up a load balanced Mid-Tier and AR Server environment with the Mid-Tier configured with the AR Server Group Name. But there are admins who want to log onto the admin server in the server group directly and when they check the CI Viewer, it comes up; with the message that the server is not included in the list of servers. If I want to get rid of this error message, the only option is to include the admin server detail in the Mid-Tier config. Satya On Tue, Apr 7, 2009 at 5:48 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Just out of curiosity, why do you need all three servers added to the mid-tier configuration? Normally, if you have the server group behind a load balancer, you only need to have the mid-tier point to the load balancer and let it redirect traffic to the 3 backend servers. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Satya Gandhi *Sent:* Tuesday, April 07, 2009 5:04 AM *To:* arslist@ARSLIST.ORG *Subject:* Multiple AR Servers in Mid-Tier Config ** Hi Listers, I have multiple AR servers in a group and I need all these AR Servers along with the server group name be updated in the MidTier AR Server settings. When I add all three servers + the server group and I login to access the applications, on the Home Page, I see all applications links appearing 4 times, once for each server. How do i avoid this? I was told this has been discussed in the ARS List earlier and I cant access the list from my work network. We are running ARS 7.1 p6. Can someone point me in the right direction? Regards Satya __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards Satya The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Word doc view
What may work better than using a Word doc is to use an html document or web page. It is lighter weight and a bit more standard that Office (users do not need Office or Office Viewer to see the text). Also you have better control over centering the text int the view field. A bit more advanced would be to dynamically build/manipulate the html based with record data. Then you could show a scrolling marquee, etc. Jason On Tue, Apr 7, 2009 at 12:19 PM, John Kelley john.kel...@dunkinbrands.comwrote: Hi All I have a view field that I would like to display a word doc. I created an active link with a Set field File://usranfb/transfer/RemedyTestforViewfield.doc. When the form opens it prompts me to open or save the doc. Is there a way to avoid the prompt. Also is there a way to center the doc in the view field? All I want to do is show some text with special formatting and color. Since text boxes do not have that capability, I went down the road of displaying a word doc. Any help or workarounds would be great! JK * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
serialize webservice response error:The string '' is not a valid AllXsd value.
on my remedy form, there is a drop-down list field which has some predefined value, Remedy system also has predefined value like (clear). I created a webservice on that form, every webmethod is default. Created a .Net Webservice client to call that Remedy Webservice OpGetList, if select (clear) for that drop-down list field ( in soap response message, that field value is empty), then I got error The string '' is not a valid AllXsd value. when OpGetList is called. I think that makes sense since is not defined as an enumeration type for that drop-down list field. I did try to modify the default webservice to add MinOccurs=0, Nillable=true, still got same error. -- View this message in context: http://www.nabble.com/serialize-webservice-response-error%3AThe-string-%27%27-is-not-a-valid-AllXsd-value.-tp22936482p22936482.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: serialize webservice response error:The string '' is not a valid AllXsd value.
The .NET framework for working with web services creates a class that represents the web service for use in your application. Selection fields (or dates or other numerical fields) get represented by numbers, DateTimes, or enums which can't be null in .NET, because they are value types and not reference types. As a result, any time you try to retrieve a record that has NULL in one of those fields, you will get an error. The work around we found was to manually edit the WSDL after you create the web service and change the type of all of those fields to a string. String is a reference type and can be null, so you will no longer get the error. If you need to work with the values in the correct data type in your .NET code, you can convert the string to the desired data type after retrieving it from the web service and then work with it that way. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of maggie2007 Sent: Tuesday, April 07, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: serialize webservice response error:The string '' is not a valid AllXsd value. on my remedy form, there is a drop-down list field which has some predefined value, Remedy system also has predefined value like (clear). I created a webservice on that form, every webmethod is default. Created a .Net Webservice client to call that Remedy Webservice OpGetList, if select (clear) for that drop-down list field ( in soap response message, that field value is empty), then I got error The string '' is not a valid AllXsd value. when OpGetList is called. I think that makes sense since is not defined as an enumeration type for that drop-down list field. I did try to modify the default webservice to add MinOccurs=0, Nillable=true, still got same error. -- View this message in context: http://www.nabble.com/serialize-webservice-response-error%3AThe-string-%27%27-is-not-a-valid-AllXsd-value.-tp22936482p22936482.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: AUTHENTICATE PLAIN not working with Exchange 2007
Well, on the Exchange 2007 server there is a setting under Server Configuration – Pop3 and IMAP – IMAP4 – Authentication tab – Logon Method that on my server defaulted to “Secure Login. A TLS connection is required for the client to authenticate to the server.” That is probably what your server has too, and when I monitor my aremail mailboxes from Outlook Express over IMAP, I have to use the SSL required checkboxes and SSL port in Advanced properties for the mailbox in Outlook Express in order for it to connect. I never ran into this with the sending mail client because I install Outlook 2007 and use MAPI, which uses a domain user for the mailbox, and the ARemail service actually runs under that same domain account. Outlook by default will make an encrypted connection to the Exchange server. The configuration on the Exchange server can also be changed in the dialog that I mentioned above to: “Plain text login (Basic authentication). No TLS connection is required for the client to authenticate to the server.” –OR- “Plain text authentication logon (integrated Windows authentication). No TLS connection is required for the client to authenticate to the server.” It looks like Exchange 2007 IMAP authentication can be set to two different plain text methods at the server-level, but your email admins will have to approve and perform that task. I have never had to change anything on the ARS side since I have always used MAPI with a mail client and mailbox profile installed on the AR server. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mitchell, Sharon N. (MSFC-IS30)[SAIC] Sent: Tuesday, April 07, 2009 12:16 PM To: arslist@ARSLIST.ORG Subject: AUTHENTICATE PLAIN not working with Exchange 2007 We just upgraded our dev server (and email engine) to 7.1 patch 6. We also installed JRE 1.5.0_18. Now we are changing our incoming email configuration (using IMAP with SSL required) to point to our Exchange 2007 server. It was working with Exchange 2003, but now it’s not with Exchange 2007. Here’s part of the debug file: DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc] DEBUG: mail.imap.fetchsize: 16384 * OK The Microsoft Exchange IMAP4 service is ready. A0 CAPABILITY * CAPABILITY IMAP4 IMAP4rev1 AUTH=NTLM AUTH=GSSAPI AUTH=PLAIN IDLE NAMESPACE LITERAL+ A0 OK CAPABILITY completed. IMAP DEBUG: AUTH: NTLM IMAP DEBUG: AUTH: GSSAPI IMAP DEBUG: AUTH: PLAIN DEBUG: protocolConnect login, host=imap.ndc.nasa.gov, user=ndc\remedydev, password=non-null A1 AUTHENTICATE PLAIN + bmRjXG1zZmMtcmVtZWR5ZGV2AG5kY1xtc2ZjLXJlbWVkeWRldgAxcTJ3M2U0ciVUXlkmVSpJ A1 NO AUTHENTICATE failed. It looks like it’s not working because it uses AUTHENICATE PLAIN and Exchange 2007 doesn’t accept that (found that on a java sun forum). It says the work around is to disable AUTH PLAIN by using this command: prop.put(mail.imap.auth.plain.disable, true); My question is – where do you put this command? Is it on the Exchange server or the Remedy server? Remedy support says it should be changed on the Exchange server and our email guys say it should be changed on the Remedy server. If Remedy server, exactly where does it go? Any help would be greatly appreciated. Thanks, Sharon Windows 2003 AR Server/Email Engine 7.1 patch 6 Oracle 10g Exchange 2007
Re: Multiple AR Servers in Mid-Tier Config
OK, I see. If I were you, I'd be inclined push back. If I need to log into a specific server in the server group, I use the User tool. For other normal work, I use the normal mid-tier that everyone else uses which is just configured for the server group alias. If the only specific server they want to log into is the admin server, another option might be to stand up a separate mid-tier instance that is configured to only hit the admin server, then only publish that URL to people who should be allowed to use it. That way, you don't need to introduce customizations due to people wanting to connect to a specific server. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Satya Gandhi Sent: Tuesday, April 07, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple AR Servers in Mid-Tier Config ** We are now set up a load balanced Mid-Tier and AR Server environment with the Mid-Tier configured with the AR Server Group Name. But there are admins who want to log onto the admin server in the server group directly and when they check the CI Viewer, it comes up; with the message that the server is not included in the list of servers. If I want to get rid of this error message, the only option is to include the admin server detail in the Mid-Tier config. Satya On Tue, Apr 7, 2009 at 5:48 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Just out of curiosity, why do you need all three servers added to the mid-tier configuration? Normally, if you have the server group behind a load balancer, you only need to have the mid-tier point to the load balancer and let it redirect traffic to the 3 backend servers. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Satya Gandhi Sent: Tuesday, April 07, 2009 5:04 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Multiple AR Servers in Mid-Tier Config ** Hi Listers, I have multiple AR servers in a group and I need all these AR Servers along with the server group name be updated in the MidTier AR Server settings. When I add all three servers + the server group and I login to access the applications, on the Home Page, I see all applications links appearing 4 times, once for each server. How do i avoid this? I was told this has been discussed in the ARS List earlier and I cant access the list from my work network. We are running ARS 7.1 p6. Can someone point me in the right direction? Regards Satya __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards Satya The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Word doc view
Hi All I have a view field that I would like to display a word doc. I created an active link with a Set field File://usranfb/transfer/RemedyTestforViewfield.doc. When the form opens it prompts me to open or save the doc. Is there a way to avoid the prompt. Also is there a way to center the doc in the view field? All I want to do is show some text with special formatting and color. Since text boxes do not have that capability, I went down the road of displaying a word doc. Any help or workarounds would be great! JK * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free.
Re: how to define access to Assignee Group
Also sometimes when populating 112 or dynamic fields with workflow you have to use the group number instead of the name. I can't think of the specific instances at the moment (maybe I was doing a filter loop/push) but I remember encountering that error when using workflow to set row level permissions. If I remember correctly this was on 6 or 6.1 the first time I encountered it so it may be what you are seeing? Jason On Tue, Apr 7, 2009 at 7:29 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Actually according to the 6.3 Basic manual (starting on page 104) you can place a user NAME (not login) or group ID in Field 112. Since RemedyManiac is still on 6.0 it may have only accepted group IDs then. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support Sent: Tuesday, April 07, 2009 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: how to define access to Assignee Group Hi, The field ID 112 should contain a group name, not a login name. In your case, you should create a group for each user. Best regards Jean-Louis Halleux www.arsmarts.com -Original Message- On 07 Apr 2009, at 15:33, Remedy Maniac wrote: dear listers, I am trying to build an access based on individual basis. i.e: the user can access any ticket as soon as s/he is either the Submitter or in the CC list field found in the ticket itself (= there is a character field used to cc some people) So i created a character field with id 112 named Assignee Group I've built a workflow which reads the User form and set the field 112 to the login name of the $USER$ the Request-ID field is readable by the field id 112 This later is correctly updated base on the login found in the User form But then I keep getting the following message: You cannot translate the group name in the Group List or Assignee Group Field. : Assignee Group (ARWARN 9305) Can anyone help on solving this issue? Thank you Serouche PS: ARS 6.00.01 with Mid-tiers 6.3 on Solaris 8 with Sybase 12.5.3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Overview Console Custom Forms
Hello Listers, I've read numerous threads regarding the SHR:OverviewConsole and how to add additional fields from the existing ITSM 7 application forms to it, but am struggling with trying to add my own custom form into the console. The desired result would be to see open requests that include the out of the box ITSM 7 forms like Incidents, Tasks, Infrastructure Changes, and my custom form. I created new entries in SHR:ARDBC_OverviewConsoleTemplate and field mappings in SHR:ARDBCFields. After I would restart the ARServer, I would get an RPC timeout regarding the plugin server. Removing my custom form entries resolved this. Has anyone else had experience with this? Thanks, Jon ARS 7.1 p6 ITSM 7 patch 8 Windows 2003 x64 SQL Server 2005 (Remote) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Change Calendar errors
Anne, Did you ever find a resolution to the errors you were getting? Regards, Chuck Baldi Ramey, Anne wrote: ITSM 7 patch 7 installed on Red Hat Linux 4 kernel 2.6.9-78.0.5.ELsmp. ARS is at 7.0.1 patch 5. When I installed ITSM patch 7 (upgraded from 4) my change calendar stopped working. In the user client I get 3 errors: An Error has occurred in the script on this page. Error: 'Calendar' is undefined URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param An Error has occurred in the script on this page. Error: 'MonthGrid' is undefined URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param An Error has occurred in the script on this page. Error: Object Expected URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param When I access it via a browser, I don't see the errors, but it still doesn't work properly. The calendar will come up, it will display the day, or week, etc. but when you click on a change, it never is selected and you can never pull up the full details of a change from the calendar. That makes it less than useful. The URL it displays appears to be correct. I'm running Tomcat on the same red hat version for my mikd-tier servers. No one else seems to be able to re-create it, but its happening in all 3 of our environments (dev, test, and production). I'm unsure what to try to fix it, or where to look to find the error. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Change-Calendar-errors-tp20560853p22937721.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
People Templates and Tenancy
ITSM 7.5.01.0 Does anyone know of a good way to build a tenant into a people template? I see options for permissions and for support groups, but nothing for access restrictions. Thanks, Jonathan Jones Southern Company Services 205-257-4799 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: serialize webservice response error:The string '' is not a valid AllXsd value.
The (clear) selection on a selection list is not normally a valid value stored in the database. It is added by the GUI (User Tool and Mid-Tier) to allow the user an option to clear the value in the field. The only values you can send are the ones you have defined in the Attributes tab of the field properties window in the Admin Tool. To clear the value in Remedy send the XML with no data in the field. i.e. Field/Field Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of maggie2007 Sent: Tuesday, April 07, 2009 2:45 PM To: arslist@ARSLIST.ORG Subject: serialize webservice response error:The string '' is not a valid AllXsd value. on my remedy form, there is a drop-down list field which has some predefined value, Remedy system also has predefined value like (clear). I created a webservice on that form, every webmethod is default. Created a .Net Webservice client to call that Remedy Webservice OpGetList, if select (clear) for that drop-down list field ( in soap response message, that field value is empty), then I got error The string '' is not a valid AllXsd value. when OpGetList is called. I think that makes sense since is not defined as an enumeration type for that drop-down list field. I did try to modify the default webservice to add MinOccurs=0, Nillable=true, still got same error. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Installing Secondary Server in Server Group
Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the same version on the database. Should I proceed with the install on Server 2 and overwrite the installation? How about the ITSM applications? Thanks in advance. Tina Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2601417.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Installing Secondary Server in Server Group
Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the same version on the database. Should I proceed with the install on Server 2 and overwrite the installation? This is the installer message: Assignment Engine 7.1.00 Patch003 is found on server. Do you want to reinstall Assignment Engine? Should I proceed with the re-install? How about the ITSM applications? Note: I'm not using any server alias or group server name at this point of the install. Thanks in advance. Tina Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2601432.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: AUTHENTICATE PLAIN not working with Exchange 2007
I’m wondering if this can be added to the emaild startup batch file the same
way you trun on the debug.
-Dmail.imap.auth.plain.disable=true
Something like
java -Dmail.debug=true -Dmail.imap.auth.plain.disable=true
-Djava.library.path=${InstallPath}
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Tuesday, April 07, 2009 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007
Well, on the Exchange 2007 server there is a setting under Server Configuration
– Pop3 and IMAP – IMAP4 – Authentication tab – Logon Method that on my server
defaulted to “Secure Login. A TLS connection is required for the client to
authenticate to the server.” That is probably what your server has too, and
when I monitor my aremail mailboxes from Outlook Express over IMAP, I have to
use the SSL required checkboxes and SSL port in Advanced properties for the
mailbox in Outlook Express in order for it to connect. I never ran into this
with the sending mail client because I install Outlook 2007 and use MAPI, which
uses a domain user for the mailbox, and the ARemail service actually runs under
that same domain account. Outlook by default will make an encrypted connection
to the Exchange server.
The configuration on the Exchange server can also be changed in the dialog that
I mentioned above to:
“Plain text login (Basic authentication). No TLS connection is required for the
client to authenticate to the server.” –OR-
“Plain text authentication logon (integrated Windows authentication). No TLS
connection is required for the client to authenticate to the server.”
It looks like Exchange 2007 IMAP authentication can be set to two different
plain text methods at the server-level, but your email admins will have to
approve and perform that task. I have never had to change anything on the ARS
side since I have always used MAPI with a mail client and mailbox profile
installed on the AR server.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mitchell, Sharon N. (MSFC-IS30)[SAIC]
Sent: Tuesday, April 07, 2009 12:16 PM
To: arslist@ARSLIST.ORG
Subject: AUTHENTICATE PLAIN not working with Exchange 2007
We just upgraded our dev server (and email engine) to 7.1 patch 6. We also
installed JRE 1.5.0_18. Now we are changing our incoming email configuration
(using IMAP with SSL required) to point to our Exchange 2007 server. It was
working with Exchange 2003, but now it’s not with Exchange 2007. Here’s part
of the debug file:
DEBUG: getProvider() returning
javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems,
Inc]
DEBUG: mail.imap.fetchsize: 16384
* OK The Microsoft Exchange IMAP4 service is ready.
A0 CAPABILITY
* CAPABILITY IMAP4 IMAP4rev1 AUTH=NTLM AUTH=GSSAPI AUTH=PLAIN IDLE NAMESPACE
LITERAL+
A0 OK CAPABILITY completed.
IMAP DEBUG: AUTH: NTLM
IMAP DEBUG: AUTH: GSSAPI
IMAP DEBUG: AUTH: PLAIN
DEBUG: protocolConnect login, host=imap.ndc.nasa.gov, user=ndc\remedydev,
password=non-null
A1 AUTHENTICATE PLAIN
+
bmRjXG1zZmMtcmVtZWR5ZGV2AG5kY1xtc2ZjLXJlbWVkeWRldgAxcTJ3M2U0ciVUXlkmVSpJ
A1 NO AUTHENTICATE failed.
It looks like it’s not working because it uses AUTHENICATE PLAIN and Exchange
2007 doesn’t accept that (found that on a java sun forum). It says the work
around is to disable AUTH PLAIN by using this command:
prop.put(mail.imap.auth.plain.disable, true);
My question is – where do you put this command? Is it on the Exchange server
or the Remedy server? Remedy support says it should be changed on the Exchange
server and our email guys say it should be changed on the Remedy server. If
Remedy server, exactly where does it go?
Any help would be greatly appreciated.
Thanks,
Sharon
Windows 2003
AR Server/Email Engine 7.1 patch 6
Oracle 10g
Exchange 2007
Re: Multiple AR Servers in Mid-Tier Config
Lyle, I have tried it with my customer and they still want to be able to log onto a specific server. The Administrators log on using the AR User tool and the CI Viewer uses the mid-tier URL to refresh the CI relationships and since the default web-path is updated in the Server Information and the AR Database is shared, I cannot use a separate mid-tier instance for this. I still have to have the web-path defaulted to the load balanced mid-tier and have the Admin server configured in the mid-tier ar server configuration page. I would be trying the suggestions I had recieved tomorrow Satya On Tue, Apr 7, 2009 at 8:57 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** OK, I see. If I were you, I’d be inclined push back. If I need to log into a specific server in the server group, I use the User tool. For other normal work, I use the normal mid-tier that everyone else uses which is just configured for the server group alias. If the only specific server they want to log into is the admin server, another option might be to stand up a separate mid-tier instance that is configured to only hit the admin server, then only publish that URL to people who should be allowed to use it. That way, you don’t need to introduce customizations due to people wanting to connect to a specific server. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Satya Gandhi *Sent:* Tuesday, April 07, 2009 11:54 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Multiple AR Servers in Mid-Tier Config ** We are now set up a load balanced Mid-Tier and AR Server environment with the Mid-Tier configured with the AR Server Group Name. But there are admins who want to log onto the admin server in the server group directly and when they check the CI Viewer, it comes up; with the message that the server is not included in the list of servers. If I want to get rid of this error message, the only option is to include the admin server detail in the Mid-Tier config. Satya On Tue, Apr 7, 2009 at 5:48 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Just out of curiosity, why do you need all three servers added to the mid-tier configuration? Normally, if you have the server group behind a load balancer, you only need to have the mid-tier point to the load balancer and let it redirect traffic to the 3 backend servers. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Satya Gandhi *Sent:* Tuesday, April 07, 2009 5:04 AM *To:* arslist@ARSLIST.ORG *Subject:* Multiple AR Servers in Mid-Tier Config ** Hi Listers, I have multiple AR servers in a group and I need all these AR Servers along with the server group name be updated in the MidTier AR Server settings. When I add all three servers + the server group and I login to access the applications, on the Home Page, I see all applications links appearing 4 times, once for each server. How do i avoid this? I was told this has been discussed in the ARS List earlier and I cant access the list from my work network. We are running ARS 7.1 p6. Can someone point me in the right direction? Regards Satya __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards Satya The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards Satya The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: AUTHENTICATE PLAIN not working with Exchange 2007
Fred,
Thank you!!! I added this to the debug file first, and it immediately received
and processed the two emails that were stuck in the inbox. I sent another
email to the dev server, added this to the emailstart.bat file and it worked
too.
However, when I send an email to the server (with the email engine running), it
still gets stuck in the inbox. Even when I restart the email engine service,
it stays in the inbox. I can run the emailstart (or debug) batch file, and the
email is then received/processed. This is great progress… but any ideas on how
to make this work all the time??
Another thing, and maybe I’m missing something….when I restart the email engine
service, the stderr file is still showing Authentication failed error, but when
I run the debug batch file, the error is not there ??
Thanks again,
Sharon
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, April 07, 2009 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007
I’m wondering if this can be added to the emaild startup batch file the same
way you trun on the debug.
-Dmail.imap.auth.plain.disable=true
Something like
java -Dmail.debug=true -Dmail.imap.auth.plain.disable=true
-Djava.library.path=${InstallPath}
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Tuesday, April 07, 2009 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007
Well, on the Exchange 2007 server there is a setting under Server Configuration
– Pop3 and IMAP – IMAP4 – Authentication tab – Logon Method that on my server
defaulted to “Secure Login. A TLS connection is required for the client to
authenticate to the server.” That is probably what your server has too, and
when I monitor my aremail mailboxes from Outlook Express over IMAP, I have to
use the SSL required checkboxes and SSL port in Advanced properties for the
mailbox in Outlook Express in order for it to connect. I never ran into this
with the sending mail client because I install Outlook 2007 and use MAPI, which
uses a domain user for the mailbox, and the ARemail service actually runs under
that same domain account. Outlook by default will make an encrypted connection
to the Exchange server.
The configuration on the Exchange server can also be changed in the dialog that
I mentioned above to:
“Plain text login (Basic authentication). No TLS connection is required for the
client to authenticate to the server.” –OR-
“Plain text authentication logon (integrated Windows authentication). No TLS
connection is required for the client to authenticate to the server.”
It looks like Exchange 2007 IMAP authentication can be set to two different
plain text methods at the server-level, but your email admins will have to
approve and perform that task. I have never had to change anything on the ARS
side since I have always used MAPI with a mail client and mailbox profile
installed on the AR server.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mitchell, Sharon N. (MSFC-IS30)[SAIC]
Sent: Tuesday, April 07, 2009 12:16 PM
To: arslist@ARSLIST.ORG
Subject: AUTHENTICATE PLAIN not working with Exchange 2007
We just upgraded our dev server (and email engine) to 7.1 patch 6. We also
installed JRE 1.5.0_18. Now we are changing our incoming email configuration
(using IMAP with SSL required) to point to our Exchange 2007 server. It was
working with Exchange 2003, but now it’s not with Exchange 2007. Here’s part
of the debug file:
DEBUG: getProvider() returning
javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems,
Inc]
DEBUG: mail.imap.fetchsize: 16384
* OK The Microsoft Exchange IMAP4 service is ready.
A0 CAPABILITY
* CAPABILITY IMAP4 IMAP4rev1 AUTH=NTLM AUTH=GSSAPI AUTH=PLAIN IDLE NAMESPACE
LITERAL+
A0 OK CAPABILITY completed.
IMAP DEBUG: AUTH: NTLM
IMAP DEBUG: AUTH: GSSAPI
IMAP DEBUG: AUTH: PLAIN
DEBUG: protocolConnect login, host=imap.ndc.nasa.gov, user=ndc\remedydev,
password=non-null
A1 AUTHENTICATE PLAIN
+
bmRjXG1zZmMtcmVtZWR5ZGV2AG5kY1xtc2ZjLXJlbWVkeWRldgAxcTJ3M2U0ciVUXlkmVSpJ
A1 NO AUTHENTICATE failed.
It looks like it’s not working because it uses AUTHENICATE PLAIN and Exchange
2007 doesn’t accept that (found that on a java sun forum). It says the work
around is to disable AUTH PLAIN by using this command:
prop.put(mail.imap.auth.plain.disable, true);
My question is – where do you put this command? Is it on the Exchange server
or the Remedy server? Remedy support says it should be changed on the Exchange
server and our email guys say it should be changed on the Remedy server. If
Remedy server, exactly where does it go?
Any
Re: Installing Secondary Server in Server Group
If you are on UNIX just copy the files over and you should be good. I'm not quite sure about Windows, but I think I remember coming across a whitepaper for this exact same thing. Sorry but I do not have it with me right now. Joe From: tina flores csoukn...@columnit.com To: arslist@ARSLIST.ORG Sent: Tuesday, April 7, 2009 4:53:11 PM Subject: Re: Installing Secondary Server in Server Group Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the same version on the database. Should I proceed with the install on Server 2 and overwrite the installation? This is the installer message: Assignment Engine 7.1.00 Patch003 is found on server. Do you want to reinstall Assignment Engine? Should I proceed with the re-install? How about the ITSM applications? Note: I'm not using any server alias or group server name at this point of the install. Thanks in advance. Tina Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Multiple AR Servers in Mid-Tier Config
Satya, That doesn't sound right. If your server group is set up right, the URL generated for the CI viewer shouldn't contain the name of the specific server they've logged into but rather the server group alias. I've never had a problem accessing the CI viewer when logged into a specific server in our server group. When you log into the different servers in your server group and look at the AR System Administration: Server Information form, you should see the same value specified in the Server Name Alias field on the Platform tab and the Server Group Name field on the Advanced tab. Both of them should be set to the name of your server group. Your ar.cfg file should contain something like this: Server-Name: server_group_name Server-Connect-Name: specific_server_name (e.g., hostname) Domain-Name: domain_name (e.g., mycompany.com) Server-Group-Member: T You may not need the Domain-Name line depending on your environment. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Satya Gandhi Sent: Tuesday, April 07, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple AR Servers in Mid-Tier Config ** Lyle, I have tried it with my customer and they still want to be able to log onto a specific server. The Administrators log on using the AR User tool and the CI Viewer uses the mid-tier URL to refresh the CI relationships and since the default web-path is updated in the Server Information and the AR Database is shared, I cannot use a separate mid-tier instance for this. I still have to have the web-path defaulted to the load balanced mid-tier and have the Admin server configured in the mid-tier ar server configuration page. I would be trying the suggestions I had recieved tomorrow Satya On Tue, Apr 7, 2009 at 8:57 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** OK, I see. If I were you, I'd be inclined push back. If I need to log into a specific server in the server group, I use the User tool. For other normal work, I use the normal mid-tier that everyone else uses which is just configured for the server group alias. If the only specific server they want to log into is the admin server, another option might be to stand up a separate mid-tier instance that is configured to only hit the admin server, then only publish that URL to people who should be allowed to use it. That way, you don't need to introduce customizations due to people wanting to connect to a specific server. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Satya Gandhi Sent: Tuesday, April 07, 2009 11:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Multiple AR Servers in Mid-Tier Config ** We are now set up a load balanced Mid-Tier and AR Server environment with the Mid-Tier configured with the AR Server Group Name. But there are admins who want to log onto the admin server in the server group directly and when they check the CI Viewer, it comes up; with the message that the server is not included in the list of servers. If I want to get rid of this error message, the only option is to include the admin server detail in the Mid-Tier config. Satya On Tue, Apr 7, 2009 at 5:48 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Just out of curiosity, why do you need all three servers added to the mid-tier configuration? Normally, if you have the server group behind a load balancer, you only need to have the mid-tier point to the load balancer and let it redirect traffic to the 3 backend servers. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Satya Gandhi Sent: Tuesday, April 07, 2009 5:04 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Multiple AR Servers in Mid-Tier Config ** Hi Listers, I have multiple AR servers in a group and I need all these AR Servers along with the server group name be updated in the MidTier AR Server settings. When I add all three servers + the server group and I login to access the applications, on the Home Page, I see all applications links appearing 4 times, once for each server. How do i avoid this? I was told this has been discussed in the ARS List earlier and I cant access the list from my work network. We are running ARS 7.1 p6. Can someone point me in the right direction? Regards Satya __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions
Re: Installing Secondary Server in Server Group
Hi Joe, I'm doing the install in Windows environment. The ARS 7.1 Configuring Guide didn't mention how to go about the installation of the ITSM 7 apps in a server group. So I'd really appreciate it you can point me to the whitepaper you came across. Thanks in advance. Tina If you are on UNIX just copy the files over and you should be good. I'm not quite sure about Windows, but I think I remember coming across a whitepaper for this exact same thing. Sorry but I do not have it with me right now. Joe From: tina flores csoukn...@columnit.com To: arslist@ARSLIST.ORG Sent: Tuesday, April 7, 2009 4:53:11 PM Subject: Re: Installing Secondary Server in Server Group Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the same version on the database. Should I proceed with the install on Server 2 and overwrite the installation? This is the installer message: Assignment Engine 7.1.00 Patch003 is found on server. Do you want to reinstall Assignment Engine? Should I proceed with the re-install? How about the ITSM applications? Note: I'm not using any server alias or group server name at this point of the install. Thanks in advance. Tina Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2601928.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Installing Secondary Server in Server Group
The ITSM Installation guide does talk about installing the applications to a server group starting on page 52. http://www.bmc.com/supportu/documents/72/45/87245/87245.pdf Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, April 07, 2009 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group Hi Joe, I'm doing the install in Windows environment. The ARS 7.1 Configuring Guide didn't mention how to go about the installation of the ITSM 7 apps in a server group. So I'd really appreciate it you can point me to the whitepaper you came across. Thanks in advance. Tina If you are on UNIX just copy the files over and you should be good. I'm not quite sure about Windows, but I think I remember coming across a whitepaper for this exact same thing. Sorry but I do not have it with me right now. Joe From: tina flores csoukn...@columnit.com To: arslist@ARSLIST.ORG Sent: Tuesday, April 7, 2009 4:53:11 PM Subject: Re: Installing Secondary Server in Server Group Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the same version on the database. Should I proceed with the install on Server 2 and overwrite the installation? This is the installer message: Assignment Engine 7.1.00 Patch003 is found on server. Do you want to reinstall Assignment Engine? Should I proceed with the re-install? How about the ITSM applications? Note: I'm not using any server alias or group server name at this point of the install. Thanks in advance. Tina Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2601928.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Re: Installing Secondary Server in Server Group
This is exactly what I needed. Thanks for pointing this out, Lyle. :-) The ITSM Installation guide does talk about installing the applications to a server group starting on page 52. http://www.bmc.com/supportu/documents/72/45/87245/87245.pdf Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, April 07, 2009 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group Hi Joe, I'm doing the install in Windows environment. The ARS 7.1 Configuring Guide didn't mention how to go about the installation of the ITSM 7 apps in a server group. So I'd really appreciate it you can point me to the whitepaper you came across. Thanks in advance. Tina If you are on UNIX just copy the files over and you should be good. I'm not quite sure about Windows, but I think I remember coming across a whitepaper for this exact same thing. Sorry but I do not have it with me right now. Joe From: tina flores csoukn...@columnit.com To: arslist@ARSLIST.ORG Sent: Tuesday, April 7, 2009 4:53:11 PM Subject: Re: Installing Secondary Server in Server Group Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the same version on the database. Should I proceed with the install on Server 2 and overwrite the installation? This is the installer message: Assignment Engine 7.1.00 Patch003 is found on server. Do you want to reinstall Assignment Engine? Should I proceed with the re-install? How about the ITSM applications? Note: I'm not using any server alias or group server name at this point of the install. Thanks in advance. Tina Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2601928.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. -- View this message in context: http://n2.nabble.com/Installing-Secondary-Server-in-Server-Group-tp2503611p2602076.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Problem with EXTERNAL() in search menu
Howdy,
I have a problem using the EXTERNAL() operator in a search menu
qualification. I set up my qualification like this:
'Status' = Active AND (EXTERNAL($536870930$)) AND
(EXTERNAL($536870931$)) AND (EXTERNAL($536870934$))
Yesterday when I tested this, it worked. (At least, that's how I
remember it.) Right now, when I open the same menu, the same menu's
qualification now looks like this:
($7$ = Active ) AND (EXTERNAL('536870930')) AND
(EXTERNAL('536870931')) AND (EXTERNAL('536870934'))
Note that the single-quotes around 'Status' have changed to dollar
signs (i.e. field ID for the current form), while my other fields'
dollar signs have changed to single quotes. Obviously the menu no
longer works as I had intended.
If it makes any difference, the dollar sign fields refer to
display-only fields on a display-only form. Note also that the exact
same qualification works in a table field on the same display-only
form.
I have tried re-writing my qualification and saving it again, but now
it changes every time I open it back up.
Any ideas what is making this change, and why?
Specifications:
ARS 7.1.00 Build 200708221849
Oracle 10g (remote DB)
Win2003 Server, SP2
Thanks in advance,
Bill B.
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Re: Problem with EXTERNAL() in search menu
Bill,
I think your qualification needs to be structured as follows:
('Status' = Active) AND (EXTERNAL('536870930')) AND
(EXTERNAL('536870931')) AND (EXTERNAL('536870934'))
Note: No Dollar Signs
HTH
Leonard Neely
Column Technologies
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bill Bookers
Sent: Tuesday, April 07, 2009 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Problem with EXTERNAL() in search menu
Howdy,
I have a problem using the EXTERNAL() operator in a search menu
qualification. I set up my qualification like this:
'Status' = Active AND (EXTERNAL($536870930$)) AND
(EXTERNAL($536870931$)) AND (EXTERNAL($536870934$))
Yesterday when I tested this, it worked. (At least, that's how I
remember it.) Right now, when I open the same menu, the same menu's
qualification now looks like this:
($7$ = Active ) AND (EXTERNAL('536870930')) AND
(EXTERNAL('536870931')) AND (EXTERNAL('536870934'))
Note that the single-quotes around 'Status' have changed to dollar
signs (i.e. field ID for the current form), while my other fields'
dollar signs have changed to single quotes. Obviously the menu no
longer works as I had intended.
If it makes any difference, the dollar sign fields refer to
display-only fields on a display-only form. Note also that the exact
same qualification works in a table field on the same display-only
form.
I have tried re-writing my qualification and saving it again, but now
it changes every time I open it back up.
Any ideas what is making this change, and why?
Specifications:
ARS 7.1.00 Build 200708221849
Oracle 10g (remote DB)
Win2003 Server, SP2
Thanks in advance,
Bill B.
___
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Prod ARS 7.0.1 p006 cannot consume a webservice
hi all, we are having a critical Production issue regarding Remedy consuming a webservice and was hoping someone here can help us. we are using ARS 7.0.1 p006 MT 7.0.1 p006 AR Admin 7.0.1 p006 we have a filter that we created in a Dev server sometime ago that consumes an external webservice. this works just fine and now we are ready to move this filter to Production. we did and lo and behold, the filter does not work. no problems with permission, proxy settings and all, but we keep getting issues: 1) takes too long for the call to respond when the filter is fired. 2) when it does respond, we get either: a) timeout error on the database (the database takes too long to respond) b) ARERR [9130] An exception occurred from the WebService class : Unknown Error as a test, I created a filter that calls to a public webservice found in the BMC Developer Network http://ws.cdyne.com/ip2geo/ip2geo.asmx?wsdl and mapped the input and output fields to our test form in production. then I created a record on the form that fires a filter calling that webservice. I tested this same script in our devel server and I can consume that same webservice just fine. but errors out in production. our filter log shows this: Checking IP2Geo (500) -- Passed -- perform actions 0: Set Fields -- this is where the web service is called */Stop filter processing An exception occurred from the WebService class Unknown Error Error while performing filter action we did a arplugin log compare at both times and here's what we saw: we noticed that on our Dev, the line: FINE URL Auth User = null FINE URL Auth Password = hidden is not getting called (does not appear in the log), while in Prod this appears in the log. another significant difference is that when the web service is called, the logs show: DEV – it used ROOT as the element FINE soapInputDocument = ROOT xmlns=urn:IP2Geo xmlns:ns1=http:// ws.cdyne.com/IP2Geo xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; ns1:ipAddress206.190.60.37/ns1:ipAddress ns1:licenseKey/ /ROOT while in: PROD – there is an appended text “ns0:” before ROOT FINE soapInputDocument = ns0:ROOT xmlns:ns0=urn:IP2Geo xmlns:ns1=http://ws.cdyne.com/IP2Geo; xmlns:xsd=http://www.w3.org/ 2001/XMLSchema xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; ns1:ipAddress149.122.21.107/ns1:ipAddress ns1:licenseKey/ /ns0:ROOT can this difference be the root cause on why the exact same filter calling the same webservice on different servers (with the same ARS version, patch, OS, DB, Mid-Tier) is giving us different results on our Production server compared to our Devel server? does anyone have any idea on what could be causing this on our Production server? any help is greatly appreciated!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
