date:20090728


 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.





From: Meenakshinathan kmnat...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 28, 2009 6:28:19 AM
Subject: Cannot start the AR Server

Hi All,

I am trying to restart my remedy server from the installation
directory and it is giving follwoing error. Can you help me to fix
this?

Starting AR System Server

(ARNOTE 0)
  Starting AR Monitor version 7.5.00 Patch 001 200903100038.

Error while opening the armonitor lock file. (ARERR 9150)
  AR Monitor unable to open lock file. Exiting...
Action Request System initialization is complete.


Thanks,
Meenakshinathan

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Re: Cannot start the AR Server

Tristan, Meena,

The error is not complaining about the armonitor.log file but the armonitor.lck 
file that is found in the same db directory. While your permission is 755 for 
the armonitor.log file, I bet you have much lower permissions on the 
armonitor.lck file. Maybe 700 or something?

I just wrote another mail on how you could fix it.

Joe




From: Frank Caruso caruso.fr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 28, 2009 7:23:23 AM
Subject: Re: Cannot start the AR Server

It is in SuSE Linux. I can see that permission was set to 755. I can access the 
file easily.

On Jul 28, 3:46 pm, Tristan Roppel tristan.rop...@t-online.de wrote:

Hi,

What opeation system is installed ?
On Unix try to find out, what permissions are set to the file armonitor.log !
With the unix command strace you can check the access to this file.

Cheers

Tristan
Sorry .. not to be picky but   you can accesss the file but can the user 
starting ARS access it for writing?

On Tue, Jul 28, 2009 at 1:58 PM, Meenakshinathankmnat...@gmail.com wrote:





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Re: SLA Mail firing Late

Rajesh,

Could it be the business time that you are not considering - in which case it 
is indeed working correctly? Is there are 3 hour rest window or non-business 
hours defined for that company that the SLA may be using?

Joe




From: Nair, Rajesh IN BOM SISL nairraj...@siemens.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 28, 2009 5:14:00 AM
Subject: SLA Mail firing Late

** Hi List,
Currently we are facing a problem related to Escalation mail firing late from 
the system. There is a delay of more that 3 hrs
We have check the SLA rule event occurrence form and found that the time set in 
the field 'SLA_Time Scheduled' is proper as per the milestone set the SLA
This is happening mainly for SLA's with priority LOW during weekend, where we 
have set weekends as Holiday.
 
Scenario.
A ticket was raised with priority low. Time set in the field (SLA_Time 
Scheduled') in the SLA Rule event Occurrence form is proper as per the 
milestone. But the mail triggers after much delay that too on Saturday
 
Please let me know if anyone among us has come across such type of issue or any 
fixes is available for this
 
Arsystem 6.3 patch 23
Oracle 9i
SLA 5.5
Email Engine 5.5
 
Regards
Rajesh




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Mapping fields in Web Service

2009-07-28 Thread Reiser, John J

Hello Listers,

 

ARS 7.1

MSSQL 2005

 

I am trying to publish a webservice. When I map just the fields I want
to use in OpGet and OpGetList I would expect the WSDL file to only
contain those fields but it is being created with all of the fields on
the form. Is this as designed or am I missing a step?

 

TIA,

 

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 

 


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FYI More New Bugs Found; in Creating new relationship types - not for the faint of heart!

2009-07-28 Thread Ben Chernys

Warning.  Creating new relationship types is NOT for the faint of heart.
Seems to be a work-in-progress considering the fact that enums are involved
and the same field id is sometimes declared as a char and sometimes as an
enum.  There are even fake buttons on the relationship type forms to adjust
field dictionaries which bring up an empty dialog box.  Also there is a
lot of workflow that depends on the relationship type.
 
What ever happened to the 5.12 enhancement of an enum of type
AR_ENUM_STYLE_QUERY ???

Here's the bug and the fix...
 
ITSM 7.0.3 patch 5
 
Form SYS:Association Type Assoc
Filter SYS:ATA:CreateOppAssoc_100_Setup
 
Action 2
 
Fix is to add the 'Locale' = $Locale$ to the set fields query qualification
 
Comment is wrong (no hard coding).  Note that BMC (and Remedy prior) hardly
ever comments workflow.
 
Also note that on this error, only the API log gets passed back to the
application and NOT the filter logs  However, the server maintains the
filter logs.
 
Cheers
Ben Chernys
 
 

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Re: Mapping fields in Web Service

If you only want your mapped fields in the WSDL you will need to delete the
rest of them, not just leave them unmapped.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Tuesday, July 28, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Mapping fields in Web Service

** 

Hello Listers,

ARS 7.1

MSSQL 2005

I am trying to publish a webservice. When I map just the fields I want to
use in OpGet and OpGetList I would expect the WSDL file to only contain
those fields but it is being created with all of the fields on the form. Is
this as designed or am I missing a step?

TIA,

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

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Trying to use BackChannel (AR Mid-Tier v7.0)

2009-07-28 Thread John Baker

Mark,

I can't bear to see you suffer any further.  This is how you get data out of 
the AR System in an efficient and timely manner:

http://www.javasystemsolutions.com/movies/BMCITSMIncidentIntegration/

You can retrieve it via a WS call (and not to the AR System, because that's 
painful), or get it sent to a JMS destination, or do it via some AJAX, or an 
HTTP request, etc.

And the next version of the gateway will allow multiple queries to occur 
against the AR System in one transaction, so you can pull back ITSM Incidents 
and all related information (from other forms), with one request to the 
gateway.  Hence, the integration is a pleasant experience.


John

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Re: Mapping fields in Web Service

2009-07-28 Thread Bhavsar, Bipin

Web Service by default populates all fields from form. You need to cut (By 
right clicking, there is CUT option) unwanted fields.


Thanks  Regards,

Bipin Bhavsar / Capgemini India / Airoli (Mumbai).
Consultant / ITSM (AOS)
Phone: +91-22-39194000 Extn: 2211236
VoIP   : + 1  312 799  Extn: 2212003.
Cell : +91- 99 20 90 4470.
Email  : bipin.bhav...@capgemini.com
Web: www.in.capgemini.comhttp://www.in.capgemini.com/
[cid:image001.gif@01CA0FD2.04BCA0A0] Together. Free your energies
[cid:image002.gif@01CA0FD2.04BCA0A0]

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Tuesday, July 28, 2009 10:10 PM
To: arslist@ARSLIST.ORG
Subject: Mapping fields in Web Service

**
Hello Listers,

ARS 7.1
MSSQL 2005

I am trying to publish a webservice. When I map just the fields I want to use 
in OpGet and OpGetList I would expect the WSDL file to only contain those 
fields but it is being created with all of the fields on the form. Is this as 
designed or am I missing a step?

TIA,

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
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message contains information that may be privileged or confidential and is the 
property of the Capgemini Group. It is intended only for the person to whom it 
is addressed. If you are not the intended recipient, you are not authorized to 
read, print, retain, copy, disseminate, distribute, or use this message or any 
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inline: image001.gifinline: image002.gif

Database Compatibility Issue

2009-07-28 Thread Dan Fraser

My Remedy 6.03 P25 database has been updated from Oracle version 9.2.0.7 to 
10.2.0.4, and the storage has been migrated to ASM.

Now any time I try to modify a form I get a time-out error from Remedy and the 
only way I can  save the change is to re-start the Remedy service.  Has anyone 
else seen this problem ?

Thanks in advance, Dan

Dan Fraser

Remedy System Administrator

Centene Corporation

7711 Carondelet Ave

St Louis MO 63105

Office 314 725-4477 Ext 25273

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Re: Database Compatibility Issue

2009-07-28 Thread patrick zandi

Off the Cuff:
Oracle install upgrade requires a different installation for 10 verses 9..
Client side and build.
Did you reinstall ARS on top of ARS after it?
Or may I ask how you did the oracle upgrade.. What did you do to ARS during
the process..

On Tue, Jul 28, 2009 at 1:07 PM, Dan Fraser daniel.fra...@sbcglobal.netwrote:

 **  My Remedy 6.03 P25 database has been updated from Oracle version
 9.2.0.7 to 10.2.0.4, and the storage has been migrated to ASM.

 Now any time I try to modify a form I get a time-out error from Remedy and
 the only way I can  save the change is to re-start the Remedy service.  Has
 anyone else seen this problem ?

 Thanks in advance, Dan


 Dan Fraser

 Remedy System Administrator

 Centene Corporation

 7711 Carondelet Ave

 St Louis MO 63105

 Office 314 725-4477 Ext 25273
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_




-- 
Patrick Zandi

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Re: Mapping fields in Web Service

2009-07-28 Thread Reiser, John J

LJ,

Thanks. That was it. 

 

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 28, 2009 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mapping fields in Web Service

 

If you only want your mapped fields in the WSDL you will need to delete
the rest of them, not just leave them unmapped.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Tuesday, July 28, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Mapping fields in Web Service

** 

Hello Listers,

 

ARS 7.1

MSSQL 2005

 

I am trying to publish a webservice. When I map just the fields I want
to use in OpGet and OpGetList I would expect the WSDL file to only
contain those fields but it is being created with all of the fields on
the form. Is this as designed or am I missing a step?

 

TIA,

 

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_

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Perl Question

2009-07-28 Thread Joseph Kasell

Hello listers!

I'm simultaneously diving into perl and arsperl for the first time and I'm
seeing a lot of possibilities at what one can do.  I'm also running into a
bit of a headache in the following which, I'm sure, is a simple matter, but
I'd like some advice.

The Perl script is as follows:



#!/usr/local/bin/perl
use ARS;

($c = ars_Login(servername, user, password)) || die ars_Login:
$ars_errstr;
if (!$c) {print(Could not connect to ARS ($ars_errstr)\n);exit(1);}

($r = ars_SetEntry($c, Joetest, 002, 0, 536870914,
Bob)) ||
die $ars_errstr;




This works fine from the server console and from a run process within an
active link.  My question has to do with the set entry command.  How can I
pass a variable from a Remedy field to field ID 536870914 on form Joetest
in this script instead of the hard-coded value of Bob?  Again, I'm sure
this is a simple matter, but I'm new to this, and I'm very certain I'm
overlooking something.  Appreciate the help!

Joe

Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union

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Re: Trying to use BackChannel (AR Mid-Tier v7.0)

2009-07-28 Thread Copits . Richard

Interestinghow expensive is this solution...???

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Baker
Sent: Tuesday, July 28, 2009 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Trying to use BackChannel (AR Mid-Tier v7.0)

Mark,

I can't bear to see you suffer any further.  This is how you get data out of 
the AR System in an efficient and timely manner:

http://www.javasystemsolutions.com/movies/BMCITSMIncidentIntegration/

You can retrieve it via a WS call (and not to the AR System, because that's 
painful), or get it sent to a JMS destination, or do it via some AJAX, or an 
HTTP request, etc.

And the next version of the gateway will allow multiple queries to occur 
against the AR System in one transaction, so you can pull back ITSM Incidents 
and all related information (from other forms), with one request to the 
gateway.  Hence, the integration is a pleasant experience.

John

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Re: Perl Question

2009-07-28 Thread Grooms, Frederick W

I think you are looking for the shift() function in perl.

(Notice how I added in the $variable in your example to pull the data
from the command line)

Perl Help:   http://perldoc.perl.org/index-language.html

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Tuesday, July 28, 2009 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Perl Question

Hello listers!

I'm simultaneously diving into perl and arsperl for the first time and
I'm
seeing a lot of possibilities at what one can do.  I'm also running into
a
bit of a headache in the following which, I'm sure, is a simple matter,
but
I'd like some advice.

The Perl script is as follows:



#!/usr/local/bin/perl
use ARS;

my $variable = shift();

($c = ars_Login(servername, user, password)) || die ars_Login:
$ars_errstr;
if (!$c) {print(Could not connect to ARS ($ars_errstr)\n);exit(1);}

($r = ars_SetEntry($c, Joetest, 002, 0, 536870914,
$variable)) ||
die $ars_errstr;




This works fine from the server console and from a run process within an
active link.  My question has to do with the set entry command.  How can
I
pass a variable from a Remedy field to field ID 536870914 on form
Joetest
in this script instead of the hard-coded value of Bob?  Again, I'm
sure
this is a simple matter, but I'm new to this, and I'm very certain I'm
overlooking something.  Appreciate the help!

Joe

Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union

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Re: Perl Question

2009-07-28 Thread Joseph Kasell

Fred,

That was exactly it!  Thank you for the quick response and help!

Joe

Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union



   
 Grooms,  
 Frederick W  
 frederick.w.groo  To 
 m...@xo.comarslist@ARSLIST.ORG 
 Sent by: Action   cc 
 Request System
 discussion list   Subject 
 (ARSList)Re: Perl Question   
 arsl...@arslist. 
 ORG  
   
   
 07/28/2009 01:49  
 PM
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   




I think you are looking for the shift() function in perl.

(Notice how I added in the $variable in your example to pull the data
from the command line)

Perl Help:   http://perldoc.perl.org/index-language.html

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell
Sent: Tuesday, July 28, 2009 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Perl Question

Hello listers!

I'm simultaneously diving into perl and arsperl for the first time and
I'm
seeing a lot of possibilities at what one can do.  I'm also running into
a
bit of a headache in the following which, I'm sure, is a simple matter,
but
I'd like some advice.

The Perl script is as follows:



#!/usr/local/bin/perl
use ARS;

my $variable =3D shift();

($c =3D ars_Login(servername, user, password)) || die ars_Login:
$ars_errstr;
if (!$c) {print(Could not connect to ARS ($ars_errstr)\n);exit(1);}

($r =3D ars_SetEntry($c, Joetest, 002, 0, 536870914,
$variable)) ||
die $ars_errstr;




This works fine from the server console and from a run process within an
active link.  My question has to do with the set entry command.  How can
I
pass a variable from a Remedy field to field ID 536870914 on form
Joetest
in this script instead of the hard-coded value of Bob?  Again, I'm
sure
this is a simple matter, but I'm new to this, and I'm very certain I'm
overlooking something.  Appreciate the help!

Joe

Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union

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Error Starting Server After 7.5 patch 2 upgrade

Listers,

I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2
last week.  The installer failed when trying to restart the arserver
towards the end of the install.  The only error I can see in the
armonitor log file is:

Failure occurred during execl() (ARERR 33)


The install log does not show any errors until it fails to restart the
server.
I have verified that the armonitor.cfg file looks correct and even
restored a backup copy just to make sure.
Support has been unable to make any progress on this issue.

Thanks,
James

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Re: Database Compatibility Issue

Make sure you have the correct Oracle client version on your Remedy
server as well.

James

On Jul 28, 1:17 pm, patrick zandi remedy...@gmail.com wrote:
 Off the Cuff:
 Oracle install upgrade requires a different installation for 10 verses 9..
 Client side and build.
 Did you reinstall ARS on top of ARS after it?
 Or may I ask how you did the oracle upgrade.. What did you do to ARS during
 the process..

 On Tue, Jul 28, 2009 at 1:07 PM, Dan Fraser 
 daniel.fra...@sbcglobal.netwrote:



  **  My Remedy 6.03 P25 database has been updated from Oracle version
  9.2.0.7 to 10.2.0.4, and the storage has been migrated to ASM.

  Now any time I try to modify a form I get a time-out error from Remedy and
  the only way I can  save the change is to re-start the Remedy service.  Has
  anyone else seen this problem ?

  Thanks in advance, Dan

  Dan Fraser

  Remedy System Administrator

  Centene Corporation

  7711 Carondelet Ave

  St Louis MO 63105

  Office 314 725-4477 Ext 25273
   _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
  Are_

 --
 Patrick Zandi

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Re: Database Compatibility Issue

2009-07-28 Thread Dan Fraser

We stopped ARServer and then installed the ASM component then converted the db 
to v 10 I did not re-install ARS

patrick zandi remedy...@gmail.com wrote in message news: 
1355f7dd0907281017l28e9b680mebef2ee5ae666...@mail.gmail.com...

 Off the Cuff:

 Oracle install upgrade requires a different installation for 10 verses 9..

 Client side and build.

 Did you reinstall ARS on top of ARS after it?

 Or may I ask how you did the oracle upgrade.. What did you do to ARS 

 during the process..



 On Tue, Jul 28, 2009 at 1:07 PM, Dan Fraser 
 daniel.fra...@sbcglobal.netwrote:



  ** My Remedy 6.03 P25 database has been updated from Oracle version

  9.2.0.7 to 10.2.0.4, and the storage has been migrated to ASM.

 

  Now any time I try to modify a form I get a time-out error from 

  Remedy and the only way I can save the change is to re-start the 

  Remedy service. Has anyone else seen this problem ?

 

  Thanks in advance, Dan

 

 

  Dan Fraser

 

  Remedy System Administrator

 

  Centene Corporation

 

  7711 Carondelet Ave

 

  St Louis MO 63105

 

  Office 314 725-4477 Ext 25273

  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the 

  Answers Are_









 --

 Patrick Zandi



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Re: Error Starting Server After 7.5 patch 2 upgrade

I have come across this before...I forget if it was a lack of \ or a \ where
one didn't belong, but my issue resides around (7.1) when running the
installer and the path I provide for remedy like I said, either didn't have
a \ or had one...I forgetbut my armonitor.cfg is supposed to look like
this

E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program
Files\Common Files\AR System\Licenses\server -m

But when I have the problem it looks like this

E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program
Files\Common Files\AR System\Licenses\server -m

All I did was get rid of the \ at the end of the -i parameter and it worked
fineI consider this a bug in the installer but have never bothered to
report it.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, July 28, 2009 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Error Starting Server After 7.5 patch 2 upgrade

Listers,

I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last
week.  The installer failed when trying to restart the arserver towards the
end of the install.  The only error I can see in the armonitor log file is:

Failure occurred during execl() (ARERR 33)


The install log does not show any errors until it fails to restart the
server.
I have verified that the armonitor.cfg file looks correct and even restored
a backup copy just to make sure.
Support has been unable to make any progress on this issue.

Thanks,
James


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Job: CMDB Atrium Experts

2009-07-28 Thread Kitchen, Joshua

Need someone 3 months in MN
 
Responsible for building upon the existing CMDB. The customer is looking
for additional attributes and additional functionality built into a
prototype already developed. 

Experience with development of Atrium 2.1 
Experience with Remedy on UNIX with Oracle database preferred 

Respectfully,
Joshua Kitchen
Recruiter
Kforce Federal Staffing
937.449.1749 office

Great People = Great Results(r)

Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 

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Re: Error Starting Server After 7.5 patch 2 upgrade

I don't have the \ at the end of that entry.  I added it in and the
server is doing something now.  It is taking much longer to start and
normally would have crashed by now.  I did notice that the server
cache does not seem to be building up like it usually does.  The
arserver.exe process (on Windows) is only using 14 MB of memory.  I
will wait and see what happens.

Thanks,
James

On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote:
 I have come across this before...I forget if it was a lack of \ or a \ where
 one didn't belong, but my issue resides around (7.1) when running the
 installer and the path I provide for remedy like I said, either didn't have
 a \ or had one...I forgetbut my armonitor.cfg is supposed to look like
 this

 E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program
 Files\Common Files\AR System\Licenses\server -m

 But when I have the problem it looks like this

 E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program
 Files\Common Files\AR System\Licenses\server -m

 All I did was get rid of the \ at the end of the -i parameter and it worked
 fineI consider this a bug in the installer but have never bothered to
 report it.

 -Original Message-
 From: Action Request System discussion list(ARSList)

 [mailto:arsl...@arslist.org] On Behalf Of jham36
 Sent: Tuesday, July 28, 2009 12:27 PM
 To: arsl...@arslist.org
 Subject: Error Starting Server After 7.5 patch 2 upgrade

 Listers,

 I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last
 week.  The installer failed when trying to restart the arserver towards the
 end of the install.  The only error I can see in the armonitor log file is:

 Failure occurred during execl() (ARERR 33)

 The install log does not show any errors until it fails to restart the
 server.
 I have verified that the armonitor.cfg file looks correct and even restored
 a backup copy just to make sure.
 Support has been unable to make any progress on this issue.

 Thanks,
 James

 
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Re: Perl Question

2009-07-28 Thread Carey Matthew Black

Joseph,

You will find some help for ARSPerl on ARSList.
However you may find more help on the ARSPerl mailing list(s) too.
  https://lists.sourceforge.net/lists/listinfo/arsperl-users

Hope that helps some in the future. :)

Just to be clear, if the question is ARS related then ARSList is a
good place to ask it.(Even if your actual problem is a Perl/Java
issue. If it is directly ARS related.. then bring in on. :) ) However
there are also more specialized places to ask detailed niche ARS
questions too. (ARSPerl's list is only one of the other more specific
ARS sites that I can think of.)

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Jul 28, 2009 at 1:40 PM, Joseph
Kaselljoseph_kas...@navyfederal.org wrote:
 Hello listers!

 I'm simultaneously diving into perl and arsperl for the first time and I'm
 seeing a lot of possibilities at what one can do.  I'm also running into a
 bit of a headache in the following which, I'm sure, is a simple matter, but
 I'd like some advice.

 The Perl script is as follows:



 #!/usr/local/bin/perl
 use ARS;

 ($c = ars_Login(servername, user, password)) || die ars_Login:
 $ars_errstr;
 if (!$c) {print(Could not connect to ARS ($ars_errstr)\n);exit(1);}

 ($r = ars_SetEntry($c, Joetest, 002, 0, 536870914,
 Bob)) ||
            die $ars_errstr;




 This works fine from the server console and from a run process within an
 active link.  My question has to do with the set entry command.  How can I
 pass a variable from a Remedy field to field ID 536870914 on form Joetest
 in this script instead of the hard-coded value of Bob?  Again, I'm sure
 this is a simple matter, but I'm new to this, and I'm very certain I'm
 overlooking something.  Appreciate the help!

 Joe

 Joseph Kasell
 Senior Systems Engineer
 Navy Federal Credit Union

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Re: Error Starting Server After 7.5 patch 2 upgrade

That did not seem to work.  The Windows Application log started
showing errors about the SQL database not being available.  I do not
see these errors when I remove that \

What happens without the \ is that the server cache builds up to
about 477 MB, then crashes.  The Windows Application log shows:
Faulting application arserver.exe, version 7.5.0.2, faulting module
arserver.exe, version 7.5.0.2, fault address 0x0015cdf0.

Anyone have any other ideas?  This is just a test server, so I can
wipe it out if needed.  I was hoping to find a solution in case we
encountered this in production.

James

On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote:
 I don't have the \ at the end of that entry.  I added it in and the
 server is doing something now.  It is taking much longer to start and
 normally would have crashed by now.  I did notice that the server
 cache does not seem to be building up like it usually does.  The
 arserver.exe process (on Windows) is only using 14 MB of memory.  I
 will wait and see what happens.

 Thanks,
 James

 On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote:



  I have come across this before...I forget if it was a lack of \ or a \ where
  one didn't belong, but my issue resides around (7.1) when running the
  installer and the path I provide for remedy like I said, either didn't have
  a \ or had one...I forgetbut my armonitor.cfg is supposed to look like
  this

  E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program
  Files\Common Files\AR System\Licenses\server -m

  But when I have the problem it looks like this

  E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program
  Files\Common Files\AR System\Licenses\server -m

  All I did was get rid of the \ at the end of the -i parameter and it worked
  fineI consider this a bug in the installer but have never bothered to
  report it.

  -Original Message-
  From: Action Request System discussion list(ARSList)

  [mailto:arsl...@arslist.org] On Behalf Of jham36
  Sent: Tuesday, July 28, 2009 12:27 PM
  To: arsl...@arslist.org
  Subject: Error Starting Server After 7.5 patch 2 upgrade

  Listers,

  I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last
  week.  The installer failed when trying to restart the arserver towards the
  end of the install.  The only error I can see in the armonitor log file is:

  Failure occurred during execl() (ARERR 33)

  The install log does not show any errors until it fails to restart the
  server.
  I have verified that the armonitor.cfg file looks correct and even restored
  a backup copy just to make sure.
  Support has been unable to make any progress on this issue.

  Thanks,
  James

  
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Re: Error Starting Server After 7.5 patch 2 upgrade

2009-07-28 Thread patrick zandi

3rd nation support ?

On Tue, Jul 28, 2009 at 3:31 PM, jham36 jha...@gmail.com wrote:

 That did not seem to work.  The Windows Application log started
 showing errors about the SQL database not being available.  I do not
 see these errors when I remove that \

 What happens without the \ is that the server cache builds up to
 about 477 MB, then crashes.  The Windows Application log shows:
 Faulting application arserver.exe, version 7.5.0.2, faulting module
 arserver.exe, version 7.5.0.2, fault address 0x0015cdf0.

 Anyone have any other ideas?  This is just a test server, so I can
 wipe it out if needed.  I was hoping to find a solution in case we
 encountered this in production.

 James

 On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote:
  I don't have the \ at the end of that entry.  I added it in and the
  server is doing something now.  It is taking much longer to start and
  normally would have crashed by now.  I did notice that the server
  cache does not seem to be building up like it usually does.  The
  arserver.exe process (on Windows) is only using 14 MB of memory.  I
  will wait and see what happens.
 
  Thanks,
  James
 
  On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote:
 
 
 
   I have come across this before...I forget if it was a lack of \ or a \
 where
   one didn't belong, but my issue resides around (7.1) when running the
   installer and the path I provide for remedy like I said, either didn't
 have
   a \ or had one...I forgetbut my armonitor.cfg is supposed to look
 like
   this
 
   E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l
 C:\Program
   Files\Common Files\AR System\Licenses\server -m
 
   But when I have the problem it looks like this
 
   E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l
 C:\Program
   Files\Common Files\AR System\Licenses\server -m
 
   All I did was get rid of the \ at the end of the -i parameter and it
 worked
   fineI consider this a bug in the installer but have never bothered
 to
   report it.
 
   -Original Message-
   From: Action Request System discussion list(ARSList)
 
   [mailto:arsl...@arslist.org] On Behalf Of jham36
   Sent: Tuesday, July 28, 2009 12:27 PM
   To: arsl...@arslist.org
   Subject: Error Starting Server After 7.5 patch 2 upgrade
 
   Listers,
 
   I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2
 last
   week.  The installer failed when trying to restart the arserver towards
 the
   end of the install.  The only error I can see in the armonitor log file
 is:
 
   Failure occurred during execl() (ARERR 33)
 
   The install log does not show any errors until it fails to restart the
   server.
   I have verified that the armonitor.cfg file looks correct and even
 restored
   a backup copy just to make sure.
   Support has been unable to make any progress on this issue.
 
   Thanks,
   James
 
  
 
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Patrick Zandi

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Re: Database Compatibility Issue

Oracle version 9 clients are compatible with Oracle 10 server, so you do not 
really need to reinstall the old clients.

You may be running short on ARTMPSPC space?? Running the ARS upgrade will not 
get you anywhere if this is the case. Check your data file size and its used 
and free portions and if it looks like these files could use a little more 
disk, allocate them a little more..

Joe




From: Dan Fraser daniel.fra...@sbcglobal.net
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 28, 2009 2:33:31 PM
Subject: Re: Database Compatibility Issue

** 
We stopped ARServer and then installed the ASM component then converted the db 
to v 10 I did not re-install ARS
patrick zandi remedy...@gmail.com wrote in message news: 
1355f7dd0907281017l28e9b680mebef2ee5ae666...@mail.gmail.com...
 Off the Cuff:
 Oracle install upgrade requires a different installation for 10 verses 9..
 Client side and build.
 Did you reinstall ARS on top of ARS after it?
 Or may I ask how you did the oracle upgrade.. What did you do to ARS 
 during the process..

 On Tue, Jul 28, 2009 at 1:07 PM, Dan Fraser 
 daniel.fra...@sbcglobal.netwrote:

  ** My Remedy 6.03 P25 database has been updated from Oracle version
  9.2.0.7 to 10.2.0.4, and the storage has been migrated to ASM.
 
  Now any time I try to modify a form I get a time-out error from 
  Remedy and the only way I can save the change is to re-start the 
  Remedy service. Has anyone else seen this problem ?
 
  Thanks in advance, Dan
 
 
  Dan Fraser
 
  Remedy System Administrator
 
  Centene Corporation
 
  7711 Carondelet Ave
 
  St Louis MO 63105
 
  Office 314 725-4477 Ext 25273
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the 
  Answers Are_




 --
 Patrick Zandi




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Re: Error Starting Server After 7.5 patch 2 upgrade

We don't use BMC support anymore.  We have US based support now from a
BMC partner.
I am trying to determine if they are better or not.

On Jul 28, 4:19 pm, patrick zandi remedy...@gmail.com wrote:
 3rd nation support ?



 On Tue, Jul 28, 2009 at 3:31 PM, jham36 jha...@gmail.com wrote:
  That did not seem to work.  The Windows Application log started
  showing errors about the SQL database not being available.  I do not
  see these errors when I remove that \

  What happens without the \ is that the server cache builds up to
  about 477 MB, then crashes.  The Windows Application log shows:
  Faulting application arserver.exe, version 7.5.0.2, faulting module
  arserver.exe, version 7.5.0.2, fault address 0x0015cdf0.

  Anyone have any other ideas?  This is just a test server, so I can
  wipe it out if needed.  I was hoping to find a solution in case we
  encountered this in production.

  James

  On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote:
   I don't have the \ at the end of that entry.  I added it in and the
   server is doing something now.  It is taking much longer to start and
   normally would have crashed by now.  I did notice that the server
   cache does not seem to be building up like it usually does.  The
   arserver.exe process (on Windows) is only using 14 MB of memory.  I
   will wait and see what happens.

   Thanks,
   James

   On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote:

I have come across this before...I forget if it was a lack of \ or a \
  where
one didn't belong, but my issue resides around (7.1) when running the
installer and the path I provide for remedy like I said, either didn't
  have
a \ or had one...I forgetbut my armonitor.cfg is supposed to look
  like
this

E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l
  C:\Program
Files\Common Files\AR System\Licenses\server -m

But when I have the problem it looks like this

E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l
  C:\Program
Files\Common Files\AR System\Licenses\server -m

All I did was get rid of the \ at the end of the -i parameter and it
  worked
fineI consider this a bug in the installer but have never bothered
  to
report it.

-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, July 28, 2009 12:27 PM
To: arsl...@arslist.org
Subject: Error Starting Server After 7.5 patch 2 upgrade

Listers,

I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2
  last
week.  The installer failed when trying to restart the arserver towards
  the
end of the install.  The only error I can see in the armonitor log file
  is:

Failure occurred during execl() (ARERR 33)

The install log does not show any errors until it fails to restart the
server.
I have verified that the armonitor.cfg file looks correct and even
  restored
a backup copy just to make sure.
Support has been unable to make any progress on this issue.

Thanks,
James

  
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Re: Trying to use BackChannel (AR Mid-Tier v7.0)

2009-07-28 Thread Wilson, Harry

Mark,

You said:
 I have set up a request in soapUI and am getting a response back 
 with an incident number (below), but no ticket is created and there 
 is no error to say what the problem might be (not much better than 
 BackChannel??)

You are submitting the request to form HPD_IncidentInterface_Create_WS.  The 
submission is accepted by this form (your incident number), which is in turn 
submitted to HPD:Helpdesk on open.  This is where the disconnect is occurring.

I have a few systems that submit tickets via email on Remedy 6 that I had to 
transfer to Remedy 7, which we did using the HPD:IncidentInterface_Create form. 
 One of the things I needed to setup was an entry on the Operational Catalog 
Setup form for each Organizational Tier.  Without this, I was able to create 
an entry on the interface form but failed in turn to open an HPD:Helpdesk 
(Incident) ticket.

Sounds similar to the problem you are having, and could have the same cause.

Harry

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of grenadaguy
Sent: Tuesday, July 28, 2009 08:00
To: arslist@ARSLIST.ORG
Subject: Re: Trying to use BackChannel (AR Mid-Tier v7.0)

I installed aruser and aradmin to try this out but wasn't able to successfully 
authenticate with aradmin (presumably because I have no administrative access) 
and aruser looked just like the GUI you see with the browser. The problem is in 
mapping the required fields in the GUI to those required by Web Services, I 
don't have a problem with creating incidents via the GUI. Sorry if I missed 
your point.

--


Grooms, Frederick W wrote:
 
 Here is my thoughts on this.
 
 Since you know what form the Web Service is submitting to and the data 
 you are passing in the create operation you can open the form in the 
 User tool (use the same login and password used in the Web Service 
 header).  Turn on the Filter logging in the User Tool ( Tools - 
 Options - Logging).  Put in the same data you passed with the Web 
 Service and you would then have logs to trace.
 
 BTW:  You can get to the server log files from the user tool in a 
 couple of ways if you know the location of the files.  The easiest is 
 with the Remedy Administrator you can create a form with an attachment 
 pool (to hold the file) and using the PROCESS command of 
 PERFORM-ACTION-ADD-ATTACHMENT in a filter have the server store the 
 log file into an attachment.
 
 Fred
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of grenadaguy
 Sent: Friday, July 24, 2009 4:58 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Trying to use BackChannel (AR Mid-Tier v7.0)
 
 Jarl, I started looking at backchannel before I was made aware of Web 
 Services and haven't spent any time on it since. So far I have not 
 been able to get Web Services to work with the constraints I am under 
 so really researching it has been no more productive than trying to 
 use backchannel.
 
 It seems that out of the box Web Services is basically crippled for a 
 non-privileged user because it doesn't provide any diagnostics in the 
 response to tell you what is wrong with a request.
 
 If I were trying to use Web Services with, say, Amazon, would I have 
 to be calling Amazon technical support for them to turn on diagnostics 
 and look through logs? Wouldn't I have a clearly documented interface 
 with a way of determining the allowed values for each field, including 
 whether a particular field could be left empty? I don't think I have 
 that with the Remedy installation I have here, and I would be 
 surprised if it was changed from out of the box.
 
 Once again I am appealing for suggestions on the way forward.
 
 --
 
 
 With those two document you should get a good overview of the 
 different methods of creating integration into AR System. So, then I 
 find it strange that you spending a lot of time trying to integrate 
 trough an undocumenteted interface(using the backchannel method)
 
 I would go for the wget and an xml integration(soap). Since you got an 
 resonse from the SoapUI then your on the correct path. But like others 
 pointed out, you need acess toi turn on logs and other mechanism to 
 pin point where the error is. (I suspect the error to be that you do 
 not send all necesary information to create an incident)
 
 --
 Jarl
 
 
 
 2009/7/23 grenadaguy mark_courte...@yahoo.com:
 Jarl, I've read the relevant parts of:

 White Paper
 September 27, 2006
 BMC ® Remedy® IT Service Management 7.0 Integrations

 and

 BMC® Remedy® Action Request System® 7.0 Integrating with Plug-ins and 
 Third-Party Products

 As well as browsing through a large number of others looking in vain 
 for any details of BackChannel (the latter is sort of documented in 
 the performance testing document).

 Is there any other document which would be relevant to what I'm 
 trying to achieve?

 And would further examination of

Re: Database Compatibility Issue

2009-07-28 Thread patrick zandi

Oh, and Memory, if you use the oob settings, 10g needs triple that, so This
could be killing ya as well..
9i might be at 512 Meg ram, and now it should be at a min 1.9 gig of ram..
unless cmdb, itsm, and the rest, then it is time to double or even triple
that. I think we are at 6 gig.

On Tue, Jul 28, 2009 at 4:22 PM, Joe DeSouza joe_rem...@yahoo.com wrote:

 **
 Oracle version 9 clients are compatible with Oracle 10 server, so you do
 not really need to reinstall the old clients.

 You may be running short on ARTMPSPC space?? Running the ARS upgrade will
 not get you anywhere if this is the case. Check your data file size and its
 used and free portions and if it looks like these files could use a little
 more disk, allocate them a little more..

 Joe

  --
 *From:* Dan Fraser daniel.fra...@sbcglobal.net
 *To:* arslist@ARSLIST.ORG
 *Sent:* Tuesday, July 28, 2009 2:33:31 PM
 *Subject:* Re: Database Compatibility Issue

 **

 We stopped ARServer and then installed the ASM component then converted the
 db to v 10 I did not re-install ARS

 patrick zandi remedy...@gmail.com wrote in message news: 
 1355f7dd0907281017l28e9b680mebef2ee5ae666...@mail.gmail.com...

  Off the Cuff:

  Oracle install upgrade requires a different installation for 10 verses
 9..

  Client side and build.

  Did you reinstall ARS on top of ARS after it?

  Or may I ask how you did the oracle upgrade.. What did you do to ARS

  during the process..

 

  On Tue, Jul 28, 2009 at 1:07 PM, Dan Fraser daniel.fra...@sbcglobal.net
 wrote:

 

   ** My Remedy 6.03 P25 database has been updated from Oracle version

   9.2.0.7 to 10.2.0.4, and the storage has been migrated to ASM.

  

   Now any time I try to modify a form I get a time-out error from

   Remedy and the only way I can save the change is to re-start the

   Remedy service. Has anyone else seen this problem ?

  

   Thanks in advance, Dan

  

  

   Dan Fraser

  

   Remedy System Administrator

  

   Centene Corporation

  

   7711 Carondelet Ave

  

   St Louis MO 63105

  

   Office 314 725-4477 Ext 25273

   _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the

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Re: Error Starting Server After 7.5 patch 2 upgrade

At this point I would say take the error and such to BMC...I don't think
anyone on the list will be able to help with it... 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, July 28, 2009 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error Starting Server After 7.5 patch 2 upgrade

That did not seem to work.  The Windows Application log started showing
errors about the SQL database not being available.  I do not see these
errors when I remove that \

What happens without the \ is that the server cache builds up to about 477
MB, then crashes.  The Windows Application log shows:
Faulting application arserver.exe, version 7.5.0.2, faulting module
arserver.exe, version 7.5.0.2, fault address 0x0015cdf0.

Anyone have any other ideas?  This is just a test server, so I can wipe it
out if needed.  I was hoping to find a solution in case we encountered this
in production.

James

On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote:
 I don't have the \ at the end of that entry.  I added it in and the 
 server is doing something now.  It is taking much longer to start and 
 normally would have crashed by now.  I did notice that the server 
 cache does not seem to be building up like it usually does.  The 
 arserver.exe process (on Windows) is only using 14 MB of memory.  I 
 will wait and see what happens.

 Thanks,
 James

 On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote:

  I have come across this before...I forget if it was a lack of \ or a 
  \ where one didn't belong, but my issue resides around (7.1) when 
  running the installer and the path I provide for remedy like I said, 
  either didn't have a \ or had one...I forgetbut my armonitor.cfg 
  is supposed to look like this

  E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l 
  C:\Program Files\Common Files\AR System\Licenses\server -m

  But when I have the problem it looks like this

  E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l 
  C:\Program Files\Common Files\AR System\Licenses\server -m

  All I did was get rid of the \ at the end of the -i parameter and it 
  worked fineI consider this a bug in the installer but have never 
  bothered to report it.

  -Original Message-
  From: Action Request System discussion list(ARSList)

  [mailto:arsl...@arslist.org] On Behalf Of jham36
  Sent: Tuesday, July 28, 2009 12:27 PM
  To: arsl...@arslist.org
  Subject: Error Starting Server After 7.5 patch 2 upgrade

  Listers,

  I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 
  last week.  The installer failed when trying to restart the arserver 
  towards the end of the install.  The only error I can see in the
armonitor log file is:

  Failure occurred during execl() (ARERR 33)

  The install log does not show any errors until it fails to restart 
  the server.
  I have verified that the armonitor.cfg file looks correct and even 
  restored a backup copy just to make sure.
  Support has been unable to make any progress on this issue.

  Thanks,
  James

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Re: Error Starting Server After 7.5 patch 2 upgrade

Thanks for trying.

On Jul 28, 4:47 pm, LJ Longwing lj.longw...@gmail.com wrote:
 At this point I would say take the error and such to BMC...I don't think
 anyone on the list will be able to help with it...

 -Original Message-
 From: Action Request System discussion list(ARSList)

 [mailto:arsl...@arslist.org] On Behalf Of jham36
 Sent: Tuesday, July 28, 2009 1:32 PM
 To: arsl...@arslist.org
 Subject: Re: Error Starting Server After 7.5 patch 2 upgrade

 That did not seem to work.  The Windows Application log started showing
 errors about the SQL database not being available.  I do not see these
 errors when I remove that \

 What happens without the \ is that the server cache builds up to about 477
 MB, then crashes.  The Windows Application log shows:
 Faulting application arserver.exe, version 7.5.0.2, faulting module
 arserver.exe, version 7.5.0.2, fault address 0x0015cdf0.

 Anyone have any other ideas?  This is just a test server, so I can wipe it
 out if needed.  I was hoping to find a solution in case we encountered this
 in production.

 James

 On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote:
  I don't have the \ at the end of that entry.  I added it in and the
  server is doing something now.  It is taking much longer to start and
  normally would have crashed by now.  I did notice that the server
  cache does not seem to be building up like it usually does.  The
  arserver.exe process (on Windows) is only using 14 MB of memory.  I
  will wait and see what happens.

  Thanks,
  James

  On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote:

   I have come across this before...I forget if it was a lack of \ or a
   \ where one didn't belong, but my issue resides around (7.1) when
   running the installer and the path I provide for remedy like I said,
   either didn't have a \ or had one...I forgetbut my armonitor.cfg
   is supposed to look like this

   E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l
   C:\Program Files\Common Files\AR System\Licenses\server -m

   But when I have the problem it looks like this

   E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l
   C:\Program Files\Common Files\AR System\Licenses\server -m

   All I did was get rid of the \ at the end of the -i parameter and it
   worked fineI consider this a bug in the installer but have never
   bothered to report it.

   -Original Message-
   From: Action Request System discussion list(ARSList)

   [mailto:arsl...@arslist.org] On Behalf Of jham36
   Sent: Tuesday, July 28, 2009 12:27 PM
   To: arsl...@arslist.org
   Subject: Error Starting Server After 7.5 patch 2 upgrade

   Listers,

   I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2
   last week.  The installer failed when trying to restart the arserver
   towards the end of the install.  The only error I can see in the
 armonitor log file is:

   Failure occurred during execl() (ARERR 33)

   The install log does not show any errors until it fails to restart
   the server.
   I have verified that the armonitor.cfg file looks correct and even
   restored a backup copy just to make sure.
   Support has been unable to make any progress on this issue.

   Thanks,
   James

   
   
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Re: Trying to use BackChannel (AR Mid-Tier v7.0)

2009-07-28 Thread grenadaguy

Harry, are you saying that the installation I am trying to use is broken in
some way for Web Services as a result of being an upgrade from a previous AR
version (actually I think it was upgraded from v5)?

If that is the case, then I guess I am stuck until I get somebody with
administrative access to the server to fix the problem, possibly in the way
you describe? What diagnostics could I get them to look at to determine if
this is actually the case? Is there any other functionality than Web
Services which might be affected adversely by this issue?

Mark,

You said:
I have set up a request in soapUI and am getting a response back
with an incident number (below), but no ticket is created and there
is no error to say what the problem might be (not much better than
BackChannel??)

You are submitting the request to form HPD_IncidentInterface_Create_WS. The
submission is accepted by this form (your incident number), which is in turn
submitted to HPD:Helpdesk on open. This is where the disconnect is
occurring.

I have a few systems that submit tickets via email on Remedy 6 that I had to
transfer to Remedy 7, which we did using the HPD:IncidentInterface_Create
form. One of the things I needed to setup was an entry on the Operational
Catalog Setup form for each Organizational Tier. Without this, I was able
to create an entry on the interface form but failed in turn to open an
HPD:Helpdesk (Incident) ticket.

Sounds similar to the problem you are having, and could have the same cause.

Harry

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Re: Job: CMDB Atrium Experts

2009-07-28 Thread Ravi Kiran

Hello Joshua,
It was nice talking to you.
Just want to let you know, I got an assignment, and will let you know once I
am available for new assignment/project.
Thank you,
Regards,
Ravi
916-801-2646

On Tue, Jul 28, 2009 at 1:48 PM, Kitchen, Joshua jkitc...@kforce.comwrote:

 ** *Need someone 3 months in MN*
 **
 Responsible for building upon the existing CMDB. The customer is looking
 for additional attributes and additional functionality built into a
 prototype already developed.

 Experience with development of Atrium 2.1
 Experience with Remedy on UNIX with Oracle database preferred
 **
 *Respectfully,*
 *

 Joshua Kitchen
 Recruiter
 Kforce Federal Staffing
 937.449.1749 office

 Great People = Great Results®

  Confidentiality Notice: This email message, including any attachments, is
 for the sole use of the intended recipient(s) and may contain confidential
 and/or privileged information. Any unauthorized review, use, disclosure or
 distribution is prohibited. If you are not the intended recipient, please
 contact the sender by reply email and destroy all copies of the original.
 *
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Re: WARNING - AtriumCore 7.5 installer has destructive defect in AIE upgrade

2009-07-28 Thread strauss

Support sent me a LONG list of things to try from a couple of KB articles.  The 
one that worked for me, on two different machines (IE 8 on Vista and IE 7 on 
XP) was this:


3. In the Internet Explorer click Tools  Internet Options and Delete Cookies, 
Delete Files (with Delete all offline content checked) and under Settings check 
the Every visit to the page toggle. Under Advanced tab check the Do not save 
encrypted pages to disk to prevent caching the encrypted files. This one is a 
know defect (SW00333249) and is resolved in Patch 2.

Since I was ONLY installing patch 002 components, I would say that this defect 
is NOT fixed.  As I remember, our hint that it was IE-related was the fact that 
it worked properly in Safari 4.0.2 on my Mac accessing the mid-tier.

I can send you the list I got from support if you want it... some of it was 
pretty strange.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Friday, July 24, 2009 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: WARNING - AtriumCore 7.5 installer has destructive defect in AIE 
upgrade

**

Forgot to mention because of this bug, I am not using the 7.5 CMDB console, 
I am using the 2.1 CMDB console which works great with ARS 7.5 p1 and the CMDB 
7.5 p1 (and is BMC supported). You can access that 2.1 CMDB console by opening 
form CMDB:Console.

-Guillaume

-Original Message-
From: Guillaume Rheault
Sent: Fri 07/24/09 12:33 PM
To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG
Subject: RE: WARNING - AtriumCore 7.5 installer has destructive defect in AIE 
upgrade

Hi Chris,

We jumped into the 7.5 (ARS, CMDB and ITSM) bandwagon right away as soon as it 
became available in our DEV servers, because we wanted to go-live with those 
7.5 version 6 months later, with the latest patched versions at the time of the 
go-live, instead of going live with ARS 7.1 and CMDB 2.1 and ITSM 7.0.3 p9, and 
upgrade at the end of the year. We are now live with 7.5. We don't use AIE, so 
did not run into that problem.

I found many bugs which seem resolved by now, which is great. The one 
significant bug that BMC has not yet resolved, is the one that you refer to,  
AtriumConsole loads a blank page with the error popup Authentication Error 
Send Failed OK so it isn't much use).

We have provided extensive Mid-Tier and Tomcat logs to BMC support for months 
now, and they are still working (struggling) on that bug. We have the mid-tier 
(7.5 patch 1) running on Tomcat only (no apache) in Solaris 10 BTW.

It is discouraging that the latest patches don't fix this bug, I was planning 
to upgrade my CMDB and Mid-Tier from 7.5 patch 1 to 7.5 patch 2 to see if that 
fixes the problem, but I guess it does not since you have that problem  too

I guess eventually more customers are going to have this error message and BMC 
will have to spend more resources to really get to the bottom of that error. 
The main problem with this error message is that it is very generic. So 
therefore you have to dive into the Tomcat logs which is not exactly fun 
(at least not for me). Somebody at BMC support is banging his head with this 
big and complex tomcat logs, and probably wishing the darned thing just 
worked...

-Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of strauss
Sent: Sat 07/18/09 2:21 PM
To: arslist@ARSLIST.ORG
Subject: WARNING - AtriumCore 7.5 installer has destructive defect in AIE 
upgrade

After another week of rebuilding a complete 7.1.00.002 environment to test an 
upgrade to 7.5.00.002, we had some measure of success upgrading the AR Server 
(no issues), the mid-tier and flashboards server (no issues), and the base 
AtriumCore on the AR Server (first time this has ever run successfully, 
although the AtriumConsole loads a blank page with the error popup 
Authentication Error Send Failed OK so it isn't much use).

Then I made the fatal mistake of trying to upgrade the AIE engine instance for 
the upgraded server to 7.5.

Our AIE 7.1 engines for production, development, and failover/upgrade test are 
all on a separate server.  They are all installed in C:\Program Files\BMC 
Software\BMC Atrium Integration Engine\ in folders for each server ( 
\SERVERNAME-PORT\ ).  Any time we patch one of the engines, the 7.1 installer 
only modifies the appropriate \SERVERNAME-PORT folder; before AIE, EIE 
installed and upgraded individual instances by folder in the same manner.  In 
preparation for the upgrade attempt, I had already run the 7.1.00.006 patch 
against the AIE instance in question since it was at patch 002, and the latest 
docs for AtriumCore 7.5 point out a problem if AIE is below 7.1.00.004.  Friday 
evening I ran the AtriumCore 7.5.00.002 installer on the AIE server, and ONLY 
told it to upgrade AIE for the

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

2009-07-28 Thread Wilson, Harry

Mark,

Not exactly broken, your code to open the ticket from the
HPD_IncidentInterface_Create_WS form could be perfect.   But if your
HPD_IncidentInterface_Create_WS form was a copy of the
HPD_IncidentInterface_Create with some tweaking for the Web Service,
then it is going to look for an entry in the Operational Catalog Setup
form.

Yes, I believe that you are stuck until you get help from someone with
administrative access.  It may be all you need is have them create an
entry in the Operational Catalog Setup form and your done. And I think
there is a good chance of that because you have confirmation that an
interface record was created.

If further diagnoses is needed, the Remedy admin will have to do some
filter and active link logging to see at which point the creation of the
HPD:Helpedsk record fails.

Personally, I find it amazing and admirable that you have gone to this
extent to come up with your solution. I'm happy when someone has done a
tenth of the work you have toward defining what they want and working on
a solution.  Hopefully your admin/developer/support person feels the
same way and helps you finish this off quickly.

Harry

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of grenadaguy
Sent: Tuesday, July 28, 2009 14:24
To: arslist@ARSLIST.ORG
Subject: Re: Trying to use BackChannel (AR Mid-Tier v7.0)

Harry, are you saying that the installation I am trying to use is broken
in some way for Web Services as a result of being an upgrade from a
previous AR version (actually I think it was upgraded from v5)?

If that is the case, then I guess I am stuck until I get somebody with
administrative access to the server to fix the problem, possibly in the
way you describe? What diagnostics could I get them to look at to
determine if this is actually the case? Is there any other functionality
than Web Services which might be affected adversely by this issue?

--


Mark,

You said:
 I have set up a request in soapUI and am getting a response back 
 with an incident number (below), but no ticket is created and there

 is no error to say what the problem might be (not much better than
 BackChannel??)

You are submitting the request to form HPD_IncidentInterface_Create_WS.
The submission is accepted by this form (your incident number), which is
in turn submitted to HPD:Helpdesk on open.  This is where the disconnect
is occurring.

I have a few systems that submit tickets via email on Remedy 6 that I
had to transfer to Remedy 7, which we did using the
HPD:IncidentInterface_Create form.  One of the things I needed to setup
was an entry on the Operational Catalog Setup form for each
Organizational Tier.  Without this, I was able to create an entry on the
interface form but failed in turn to open an HPD:Helpdesk (Incident)
ticket.

Sounds similar to the problem you are having, and could have the same
cause.

Harry


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Filter Guide Loop within a Loop

2009-07-28 Thread tina flores

Hello Listers,

I'm working on a client requirement: 
People relationship on a child CI needs to be updated when a custom checkbox
is filled out. I searched through previous posts and my filter and filter
guide is based on a previous post on this forum:

Filter OutsideLoopCG has a call guide action to call filter guide
OutsideGuide.
Filter guide OutsideGuide includes filters OutsideLoopFilter1 and
InsideLoopCG.
Filter InsideLoopCG calls filter guide InsideGuide. 

From the logs, I can see that each row on the Relationships table loops
through each entry in the People table. However, only the last entry in the
People table gets pushed through. 

I even postfix two special characters ( `! ) on the filters within the
filter guide. But somehow only the last entry on the People table is pushed.
Did I missed something? Your input is highly appreciated. 

Thanks!
Tina
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Re: Filter Guide Loop within a Loop

The `! Needs to be on the filter with the Push action, is that how you have
it? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of tina flores
Sent: Tuesday, July 28, 2009 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Filter Guide Loop within a Loop

Hello Listers,

I'm working on a client requirement: 
People relationship on a child CI needs to be updated when a custom checkbox
is filled out. I searched through previous posts and my filter and filter
guide is based on a previous post on this forum:

Filter OutsideLoopCG has a call guide action to call filter guide
OutsideGuide.
Filter guide OutsideGuide includes filters OutsideLoopFilter1 and
InsideLoopCG.
Filter InsideLoopCG calls filter guide InsideGuide. 

From the logs, I can see that each row on the Relationships table loops
through each entry in the People table. However, only the last entry in the
People table gets pushed through. 

I even postfix two special characters ( `! ) on the filters within the
filter guide. But somehow only the last entry on the People table is pushed.
Did I missed something? Your input is highly appreciated. 

Thanks!
Tina
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Re: mid tier

2009-07-28 Thread remedydon

Hi,

I want to automate the MidTier Cache Flushing Process..using any scripts or
anything...
Do u know any method by which we can automate the cache flush process on
weekly basis?

Thanks,
J
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Re: Filter Guide Loop within a Loop

2009-07-28 Thread tina flores

Yes. I have the `! on the two filters with the Push Action...But that doesn't
seem to do the trick.


LJ LongWing (Head) wrote:
 
 The `! Needs to be on the filter with the Push action, is that how you
 have
 it? 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of tina flores
 Sent: Tuesday, July 28, 2009 5:01 PM
 To: arslist@ARSLIST.ORG
 Subject: Filter Guide Loop within a Loop
 
 Hello Listers,
 
 I'm working on a client requirement: 
 People relationship on a child CI needs to be updated when a custom
 checkbox
 is filled out. I searched through previous posts and my filter and filter
 guide is based on a previous post on this forum:
 
 Filter OutsideLoopCG has a call guide action to call filter guide
 OutsideGuide.
 Filter guide OutsideGuide includes filters OutsideLoopFilter1 and
 InsideLoopCG.
 Filter InsideLoopCG calls filter guide InsideGuide. 
 
 From the logs, I can see that each row on the Relationships table loops
 through each entry in the People table. However, only the last entry in
 the
 People table gets pushed through. 
 
 I even postfix two special characters ( `! ) on the filters within the
 filter guide. But somehow only the last entry on the People table is
 pushed.
 Did I missed something? Your input is highly appreciated. 
 
 Thanks!
 Tina
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 Nabble.com.
 
 
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SSRS AR ODBC Compatibility

2009-07-28 Thread shweta kumar


Has anyone done SQL Server Reporting using AR ODBC? Is SSRS comaptible with AR 
ODBC?
 
Thanks
Shweta




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Re: Filter Guide Loop within a Loop

When you turn on the Filter logging, you should see it performing the pushes
out of phase, and you should be able to see what it's pushing, when you look
at those logs do you see it pushing the different values, or do you see it
pushing the same value multiple times? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of tina flores
Sent: Tuesday, July 28, 2009 8:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Guide Loop within a Loop

Yes. I have the `! on the two filters with the Push Action...But that
doesn't seem to do the trick.

LJ LongWing (Head) wrote:

 The `! Needs to be on the filter with the Push action, is that how you 
 have it?

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of tina flores
 Sent: Tuesday, July 28, 2009 5:01 PM
 To: arslist@ARSLIST.ORG
 Subject: Filter Guide Loop within a Loop

 Hello Listers,

 I'm working on a client requirement: 
 People relationship on a child CI needs to be updated when a custom 
 checkbox is filled out. I searched through previous posts and my 
 filter and filter guide is based on a previous post on this forum:

 Filter OutsideLoopCG has a call guide action to call filter guide 
 OutsideGuide.
 Filter guide OutsideGuide includes filters OutsideLoopFilter1 and 
 InsideLoopCG.
 Filter InsideLoopCG calls filter guide InsideGuide. 

 From the logs, I can see that each row on the Relationships table 
 loops through each entry in the People table. However, only the last 
 entry in the People table gets pushed through.

 I even postfix two special characters ( `! ) on the filters within the 
 filter guide. But somehow only the last entry on the People table is 
 pushed.
 Did I missed something? Your input is highly appreciated. 

 Thanks!
 Tina
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Re: mid tier

If you are on UNIX you can write a cron job to delete the contents of the cache 
subfolder in the Mid-Tier installation directory.

If you are on Windows, a batch job to delete the same run as a scheduled task 
can do the same thing..

On deletion of this, any attempt to login into the AR Server from a WEB client 
will generate the new cache..

Joe




From: remedydon mrohinikanth2...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 28, 2009 9:12:50 PM
Subject: Re: mid tier

Hi,

I want to automate the MidTier Cache Flushing Process..using any scripts or 
anything...
Do u know any method by which we can automate the cache flush process on weekly 
basis?

Thanks,
J




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Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: mid tier

If you are on UNIX you can write a cron job to delete the contents of the cache 
subfolder in the Mid-Tier installation directory.

If you are on Windows, a batch job to delete the same run as a scheduled task 
can do the same thing..

On deletion of this, any attempt to login into the AR Server from a WEB client 
will generate the new cache..

Joe




From: remedydon mrohinikanth2...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 28, 2009 9:12:50 PM
Subject: Re: mid tier

Hi,

I want to automate the MidTier Cache Flushing Process..using any scripts or 
anything...
Do u know any method by which we can automate the cache flush process on weekly 
basis?

Thanks,
J




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: mid tier

If you are on UNIX you can write a cron job to delete the contents of the cache 
subfolder in the Mid-Tier installation directory.

If you are on Windows, a batch job to delete the same run as a scheduled task 
can do the same thing..

On deletion of this, any attempt to login into the AR Server from a WEB client 
will generate the new cache..

Joe




From: remedydon mrohinikanth2...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 28, 2009 9:12:50 PM
Subject: Re: mid tier

Hi,

I want to automate the MidTier Cache Flushing Process..using any scripts or 
anything...
Do u know any method by which we can automate the cache flush process on weekly 
basis?

Thanks,
J




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: mid tier

If you are on UNIX you can write a cron job to delete the contents of the cache 
subfolder in the Mid-Tier installation directory.

If you are on Windows, a batch job to delete the same run as a scheduled task 
can do the same thing..

On deletion of this, any attempt to login into the AR Server from a WEB client 
will generate the new cache..

Joe




From: remedydon mrohinikanth2...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 28, 2009 9:12:50 PM
Subject: Re: mid tier

Hi,

I want to automate the MidTier Cache Flushing Process..using any scripts or 
anything...
Do u know any method by which we can automate the cache flush process on weekly 
basis?

Thanks,
J




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: mid tier

If you are on UNIX you can write a cron job to delete the contents of the cache 
subfolder in the Mid-Tier installation directory.

If you are on Windows, a batch job to delete the same run as a scheduled task 
can do the same thing..

On deletion of this, any attempt to login into the AR Server from a WEB client 
will generate the new cache..

Joe




From: remedydon mrohinikanth2...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 28, 2009 9:12:50 PM
Subject: Re: mid tier

Hi,

I want to automate the MidTier Cache Flushing Process..using any scripts or 
anything...
Do u know any method by which we can automate the cache flush process on weekly 
basis?

Thanks,
J




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: mid tier