Re: Multiple Mail box configuration on 7.1 ARSystem
Yes, absolutely you can configure multiple outgoing mail boxes on BMC Remedy Email Engine 7.1, you just have to add configuration in AR System Email Mailbox Configuration form. Please refer BMC Remedy Action Request System 7.1.00 Administering BMC Remedy Email Engine guide, chapter 3 - Configuring mailboxes in the BMC Remedy Email Engine for detailed steps. Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, June 09, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Multiple Mail box configuration on 7.1 ARSystem ** Hi All, Please can anybody tell me , is it possible to configure multiple outgoing mail box in Remedy 7.1. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.commailto:rambabu.ru...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India www.gssamerica.comhttp://www.gssamerica.com/ P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. __ Information from ESET NOD32 Antivirus, version of virus signature database 5184 (20100609) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Multiple Mail box configuration on 7.1 ARSystem
Hi Yogendra, Thanks a lot for the guidance . ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem ** Yes, absolutely you can configure multiple outgoing mail boxes on BMC Remedy Email Engine 7.1, you just have to add configuration in AR System Email Mailbox Configuration form. Please refer BMC Remedy Action Request System 7.1.00 Administering BMC Remedy Email Engine guide, chapter 3 - Configuring mailboxes in the BMC Remedy Email Engine for detailed steps. Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, June 09, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Multiple Mail box configuration on 7.1 ARSystem ** Hi All, Please can anybody tell me , is it possible to configure multiple outgoing mail box in Remedy 7.1. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * mailto:rambabu.ru...@gssamerica.com ravi.ramag...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India http://www.gssamerica.com/ www.gssamerica.com P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. __ Information from ESET NOD32 Antivirus, version of virus signature database 5184 (20100609) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 5185 (20100609) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mid Tier 7.5 - Default modal window size
John, In the Dev Studio tool menu after you open the form in question, there is a menu called Layout and under that an option that is called something like Actual View Size or View Size (I do not recall the exact sub menu option name). On selecting that, the size borders get visible with a center mark on the bottom and the right side that you could drag in and out to reduce or increase the size of the view.. Hope this helps... Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of John Underwood Sent: Wednesday, June 09, 2010 8:57 AM To: arslist@ARSLIST.ORG Subject: Mid Tier 7.5 - Default modal window size In Mid Tier 7.5, when you click on the icon for a text box, a modal window open (which we like). Has anyone found a way to change the size of this window? Thanks, John -- ** John A. Underwood NDUS Help Center Project Manager IACC Rm. 206NDSU/ITS Help Desk Manager NDUS Help Desk Co-Manager 1320 Albrecht Blvd. Office: (701) 231-6109 Fargo, ND 58105Cell: (701) 730-5337 e-mail: john.underw...@ndsu.edu Fax:(701) 231-8541 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Dialog View Type
Hi Thanks for all the replies and help. I used the active link guide suggested by David, like we will say in Afrikaans [dit werk soos 'n bom] :) Thank You Enslin van Blerk From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: 09 June 2010 01:21 PM To: arslist@ARSLIST.ORG Subject: Re: Dialog View Type Hi Enslin The way to do this is to create an active link that opens the display-only form as a dialog, then put that active link in an active link guide, and set the active link guide as an entry point. HTH David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.ukmailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.ukhttp://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Enslin Van Blerk - MWEB Sent: Wednesday, June 09, 2010 10:33 AM To: arslist@ARSLIST.ORG Subject: Dialog View Type Hi Everyone Is it possible to open a Display-Only Form in a Dialog Window Type view from the standard Home Page? We are using ARS 7.1 Once the employee click on the link from the homepage, a small pop-up window must appear and depending on the button selected a active link will then open the relevant form using window open action etc. I want this to work in the user tool and the web. I did create a Display-Only Form with two buttons and three fields, positioned it all top left corner. In Form properties I enabled the Entry-Point Now this will just open the windows in a big/normal screen and not the dialog pop-up view. Any help will be appreciated. Regards Enslin This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimerhttp://www.mweb.co.za/disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.commailto:ab...@mweb.com for a copy. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
A trigger event for fetching a direct DB update
Hi Listers, I have a small problem in hand. This is a very strange case. -I have a regular form to which an entry is created by workflows. -Now this entry has an update happening into its records. But the funny thing is that update is done only to a particular field in the table through a direct UPDATE statement from an external system. This leaves us with no trigger(execute on condition for workflows) to capture this update on the records. I understand that a submit or modify action happens only when the change is triggerred at an API level which in turn is making the DB update. As in my case there is no Remedy intervention and i am not able to capture this event for writing further workflows. Any suggestions guys. Thanks in advance Cheers, Naveen - With Warm Regards, Naveen -- View this message in context: http://old.nabble.com/A-trigger-event-for-fetching-a-direct-DB-update-tp28840486p28840486.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Normalization Engine - Categorization Subclass
Whilst testing the import of CIs from ADDM 8.1.01 (Tideway) I noticed that the Normalization Engine (NE) does not process data in two of the classes. Both these classes are categorization subclasses. ADDM 8.1.01 uses the CMDB API so I tested further by creating instances using cmdbdriver. My tests showed that the NE does not process categorization subclass CIs created via the CMDB API but does process them if they are created directly on the relevant BMC.CORE:BMC_... join form. Can anyone confirm this behaviour? It seems like a bug to me! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service Request issue
Try to save the people form by changing some thing (probably include some spade in the address), so the permissions will get refreshed, it may solve your problem. We had similar issues and solved by doing so. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Larry Sent: Wednesday, June 09, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: Service Request issue I have a user that can only see 1 template within a service category called Retail. She manages this group and needs to see all the templates for the retail category. Anyone else within the Retail group can see all the templates. I've checked her People and User forms and can't find anything unusual. Can someone point point me were else I need to look to grant this employee the ability to see all the templates in this category. Thanks, larry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Multiple Mail box configuration on 7.1 ARSystem
Hi, I think that only one active outgoing mailbox can be active at any time if the Email Server Name are the same. Which it usually are. To fool the system, you can differentiate the configuration records with aliases. For example: mail.rrr.se mail 192.168.1.123 Or you can edit your local hosts file and add as many aliases you like. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Yogendra, Thanks a lot for the guidance . ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem ** Yes, absolutely you can configure multiple outgoing mail boxes on BMC Remedy Email Engine 7.1, you just have to add configuration in AR System Email Mailbox Configuration form. Please refer BMC Remedy Action Request System 7.1.00 Administering BMC Remedy Email Engine guide, chapter 3 - Configuring mailboxes in the BMC Remedy Email Engine for detailed steps. Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, June 09, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Multiple Mail box configuration on 7.1 ARSystem ** Hi All, Please can anybody tell me , is it possible to configure multiple outgoing mail box in Remedy 7.1. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * mailto:rambabu.ru...@gssamerica.com ravi.ramag...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India http://www.gssamerica.com/ www.gssamerica.com P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. __ Information from ESET NOD32 Antivirus, version of virus signature database 5184 (20100609) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 5185 (20100609) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Bad Menu (ARERR 9372)
Hi, Please check the logs as this normally happen if their is a change field action that changes the menu which may be attached to a character field Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, June 10, 2010 3:45 AM To: arslist@ARSLIST.ORG Subject: Bad Menu (ARERR 9372) ** Hi All - I have just upgraded my MidTier on my dev QA servers. Sometimes when I click on a menu I get Bad Menu (ARERR 9372). If I click on the same menu again it works properly. Any ideas? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.5 p 5 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: A trigger event for fetching a direct DB update
Hi, Change the integration so that it goes through the API-layer. There are many ways to do this: - Write an API-program in C, Java, DotNet, ... - Run a ready made exacutable such as runmacro.exe or the driver-program - Do the update through Web Services - Sen an email to the system with the update - Etc... If the update must go directly to a table, create a staging table instead, and have an escalation poll that table for changes. You can then do a Push-fields from the escalation and update the real record. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Listers, I have a small problem in hand. This is a very strange case. -I have a regular form to which an entry is created by workflows. -Now this entry has an update happening into its records. But the funny thing is that update is done only to a particular field in the table through a direct UPDATE statement from an external system. This leaves us with no trigger(execute on condition for workflows) to capture this update on the records. I understand that a submit or modify action happens only when the change is triggerred at an API level which in turn is making the DB update. As in my case there is no Remedy intervention and i am not able to capture this event for writing further workflows. Any suggestions guys. Thanks in advance Cheers, Naveen - With Warm Regards, Naveen -- View this message in context: http://old.nabble.com/A-trigger-event-for-fetching-a-direct-DB-update-tp28840486p28840486.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Fields in a vendor form
Hi, This jogged my memory :-) The form is called SHR:ARDBCFields. Check the existing recrords so that you use the correct tag for the various source forms. For example the tags for Incident, Problem and Change are MAINHELPDESK, MAINPROBLEM and MAINCHANGE. My guess is that you need to restart your plugin server in order to get it working. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Jiang, You got to add this field in the Vendor form. It is a little bit of a complicated process and you could break a few things if it is not done right. There are a couple of forms that you need to add rows to to include that field, I do not recall the names of those forms off hand so I may have to get my hands on a system to help you further. If you still are interested in doing this, write to me offline and I will have hands on a working system in about 2 weeks and I could help you once I get the names of those forms.. Cheers Joe From: jiang xiaofeng jiangxiaofen...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, June 8, 2010 10:37:32 PM Subject: Fields in a vendor form ** Hi All, I was trying to change the console list table's qualification in overview console, while I found that the data source form of this table was a vendor form and some of the fields I need doesn't exist in this form. My problem is I need to list all incidents of which the owner is the current user but I can't find the fields I need to write this qualification, such as Owner Group and Onwer. Is there anyway to add there fields to the vendor form? Or some other solution ? Thanks. Jiang Xiaofeng ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Mid Tier 7.5 - Default modal window size
John, I believe this is the info your looking for. We had the saem issue when we upgraded. Users were complaining that the default size was too small. The change will be made in the ClientCore.js file. There are separate ClientCore.js files for the browsers supported. They are located in the mid-tier_install\resources\browser\javascript directory. Each ClientCore.js file will need to be updated. Note: Changes to the ClientCore.js file will be overwritten if a patch is applied after the change is made. If you are required to apply a patch to the mid-tier, then you will have to redo the customization of the ClientCore.js files. How to change the size of the popup windows: 1) Locate the following method: CharEditPopup.prototype.init=function(field) 2) In that method (a few lines down) the following line is what sets the pixel size of the width and height of the popup windows: this.SetSize(320,300); 3) The first parameter (320) is the width and the second (300) is the height. They just need to change those numbers to make all the popup's larger. 4) Once the changes are made and saved, the browser cache must be cleared before the changes will be seen in the web-client. Cheers Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Underwood Sent: Wednesday, June 09, 2010 8:57 AM To: arslist@ARSLIST.ORG Subject: Mid Tier 7.5 - Default modal window size In Mid Tier 7.5, when you click on the icon for a text box, a modal window open (which we like). Has anyone found a way to change the size of this window? Thanks, John -- ** John A. Underwood NDUS Help Center Project Manager IACC Rm. 206NDSU/ITS Help Desk Manager NDUS Help Desk Co-Manager 1320 Albrecht Blvd. Office: (701) 231-6109 Fargo, ND 58105Cell: (701) 730-5337 e-mail: john.underw...@ndsu.edu Fax:(701) 231-8541 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Multiple Mail box configuration on 7.1 ARSystem
or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 5186 (20100610) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 5186 (20100610) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
scanners for asset management
Can anyone suggest a scanner and software for remedy asset management integration? It should be quick and easy to use. We are using 7.5 Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Multiple Mail box configuration on 7.1 ARSystem
You can have multiple outgoing mailbox active at any time residing on same mail server. Though one mail server (it means user account on mail server) is already configured with Email Engine, same mail server can be used to configure other user account. There is no restriction on configuring number of user account from same mail server(e.g. Exchange server). Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, June 10, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem Hi, I think that only one active outgoing mailbox can be active at any time if the Email Server Name are the same. Which it usually are. To fool the system, you can differentiate the configuration records with aliases. For example: mail.rrr.se mail 192.168.1.123 Or you can edit your local hosts file and add as many aliases you like. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Yogendra, Thanks a lot for the guidance . ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem ** Yes, absolutely you can configure multiple outgoing mail boxes on BMC Remedy Email Engine 7.1, you just have to add configuration in AR System Email Mailbox Configuration form. Please refer BMC Remedy Action Request System 7.1.00 Administering BMC Remedy Email Engine guide, chapter 3 - Configuring mailboxes in the BMC Remedy Email Engine for detailed steps. Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, June 09, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Multiple Mail box configuration on 7.1 ARSystem ** Hi All, Please can anybody tell me , is it possible to configure multiple outgoing mail box in Remedy 7.1. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * mailto:rambabu.ru...@gssamerica.com ravi.ramag...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India http://www.gssamerica.com/ www.gssamerica.com P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. __ Information from ESET NOD32 Antivirus, version of virus signature database 5184 (20100609) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 5185 (20100609) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist
Atrium Core 7.6 upgrade failed - RIK command error
Hi, on my dev server, I've been trying to upgrade to atrium core 7.6 but fail. I upgraded ARS from 7.1 to 7.6 midtier is on a separate server and upgraded to a new 64bit linux (why no 32bit support?) and 7.6 midtier i upgraded atrium core to 7.5 hoping to bypass this RIK command error (earlier attempts from 2.1 to 7.6 failed). i had to use a workaround of pausing the installer and removing a arx from the script to finish it. but i upgraded to 7.5 successfully. but when i try to upgrade from atrium core 7.5 to 7.6 i get an error message. the upgrade is taking place on a virtual server with 4gb of ram and 1 cpu. there's 8gb free hard drive space. i do have a license. dev cache mode is on. ARS and SQL are on separate windows 2003 servers. Error Message: The installation of BMC Atrium Core 7.6.00 failed. The following features failed to install: BMC Atrium CMDB com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK command (C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik \rik.exe loadapp -x DRBBSREMEDYAPP -t 0 -u Demo -p -l C:\ Program Files\BMC Software\AtriumCore\DRBBSREMEDYAPP -n CMDB- RIK_Install -f C:\Program Files\BMC Software\AtriumCore\ DRBBSREMEDYAPP\cmdb\en\workflow\upgrade\750patch002\wf- RIK.xml -L -C) returned an exit code of 1025, which was interpreted as a failure Atrium Impact Simulator Engine Installation was skipped because BMC Atrium CMDB failed to install See C:\Documents and Settings\Administrator\Local Settings\Temp\ atriumcore_install_log.txt. Any ideas on this? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Incident Module - Reported Source
Marcelo, I always dread these types of requests. I don't think any workflow is dependent on reported source field but as a general practice I try to avoid modifying ITSM objects as much as I can. I handle it by creating a dummy field and hiding the original. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 marc...@cpchem.com 06/09/10 12:20 PM I have been asked to modify and remove some of the selection attributes for the field Reported Source in Incident Management (ITSM 7.0.03). I would like to know if there is any adverse effect in removing selection values. For example: Delete option Fax. Rename option Systems Management to System Generated. Etc. Also, going forward, what is the best way to find out if changing a OOB field or field value will affect other OOB functionality (i.e. notifications, approvals, SLAs, etc)? Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Incident Module - Reported Source
Our rule is that if the menu is sequential, we won't modify it, but if the numbering is custom we will add odd valued entries (so they won't be affected by upgrades). We have modified that particular menu without issue. You can use a tool like Abydos to track what workflow uses a particular field. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, June 10, 2010 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Module - Reported Source ** Marcelo, I always dread these types of requests. I don't think any workflow is dependent on reported source field but as a general practice I try to avoid modifying ITSM objects as much as I can. I handle it by creating a dummy field and hiding the original. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 marc...@cpchem.com 06/09/10 12:20 PM I have been asked to modify and remove some of the selection attributes for the field Reported Source in Incident Management (ITSM 7.0.03). I would like to know if there is any adverse effect in removing selection values. For example: Delete option Fax. Rename option Systems Management to System Generated. Etc. Also, going forward, what is the best way to find out if changing a OOB field or field value will affect other OOB functionality (i.e. notifications, approvals, SLAs, etc)? Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Incident Module - Reported Source
I just did this. Start by querying the database for that field id to get an idea of what other forms carry the same field (for example, the HPD:Incident_InterfaceCreate) and may pass (or receive it) from the HPD:Help Desk form. You'll want to make the same changes to all the forms that have a dependency. In my case I was only modifying an existing value so I left alone anything that was not customer facing. Fortunately this is a custom selection field so you can remove/replace/insert values without adversely affecting existing data. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of Martinez, Marcelo A Sent: Wed 6/9/2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Incident Module - Reported Source I have been asked to modify and remove some of the selection attributes for the field Reported Source in Incident Management (ITSM 7.0.03). I would like to know if there is any adverse effect in removing selection values. For example: Delete option Fax. Rename option Systems Management to System Generated. Etc. Also, going forward, what is the best way to find out if changing a OOB field or field value will affect other OOB functionality (i.e. notifications, approvals, SLAs, etc)? Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Importing 6.3 Deff to 7.5 Using 7.5 Dev Studio.
Hi, I need some Clarification on my query, what's the impact of importing forms from 6.3 ARS server to 7.5 ARS server. 1. I would export a form definition created in 6.3 using admin tool and import that to 7.5 server using developer studio. Will there be an impact on the imported form on ARS 7.5 server ever 2. would this create a problem if there is data in that 3. when I was testing this Dev studio gave me a message while importing Definition file does not specify a character set Developer studio will use local machine character set to import what does this means? Basically am checking for the possibility of migrating a couple of forms with work flow which were developed in 6.3 server into 7.5 server without using migratory, but by just definition import and export. Has any one tried this and encountered any issues? Thanks, Prashanth This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service Request issue
If it's on the Request Entry side, check and possibly flush the user entitlement cache. If it's on the SRD side, check locale, company, etc... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday, June 10, 2010 2:21 AM To: arslist@ARSLIST.ORG Subject: Re: Service Request issue Try to save the people form by changing some thing (probably include some spade in the address), so the permissions will get refreshed, it may solve your problem. We had similar issues and solved by doing so. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Larry Sent: Wednesday, June 09, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: Service Request issue I have a user that can only see 1 template within a service category called Retail. She manages this group and needs to see all the templates for the retail category. Anyone else within the Retail group can see all the templates. I've checked her People and User forms and can't find anything unusual. Can someone point point me were else I need to look to grant this employee the ability to see all the templates in this category. Thanks, larry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service Request issue
After a lot of digging I found the solution. Turns out access to these templates is controlled by the employee's site value in their people record. Only those with Retail as their site can see these templates. The one template in question had an entitlement record of all which allowed everyone to see it. Once I changed the site location value of the employee in question she was able to view all the retail templates. Thanks for the suggestions. LAB -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Savant, don...@cio Sent: Thursday, June 10, 2010 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Service Request issue If it's on the Request Entry side, check and possibly flush the user entitlement cache. If it's on the SRD side, check locale, company, etc... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday, June 10, 2010 2:21 AM To: arslist@ARSLIST.ORG Subject: Re: Service Request issue Try to save the people form by changing some thing (probably include some spade in the address), so the permissions will get refreshed, it may solve your problem. We had similar issues and solved by doing so. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Larry Sent: Wednesday, June 09, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: Service Request issue I have a user that can only see 1 template within a service category called Retail. She manages this group and needs to see all the templates for the retail category. Anyone else within the Retail group can see all the templates. I've checked her People and User forms and can't find anything unusual. Can someone point point me were else I need to look to grant this employee the ability to see all the templates in this category. Thanks, larry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Incident Module - Reported Source
Thank you everyone for your comments. Much appreciated! Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chris Danaceau Sent: Thursday, June 10, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Module - Reported Source I just did this. Start by querying the database for that field id to get an idea of what other forms carry the same field (for example, the HPD:Incident_InterfaceCreate) and may pass (or receive it) from the HPD:Help Desk form. You'll want to make the same changes to all the forms that have a dependency. In my case I was only modifying an existing value so I left alone anything that was not customer facing. Fortunately this is a custom selection field so you can remove/replace/insert values without adversely affecting existing data. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, June 10, 2010 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Module - Reported Source ** Our rule is that if the menu is sequential, we won't modify it, but if the numbering is custom we will add odd valued entries (so they won't be affected by upgrades). We have modified that particular menu without issue. You can use a tool like Abydos to track what workflow uses a particular field. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, June 10, 2010 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Module - Reported Source ** Marcelo, I always dread these types of requests. I don't think any workflow is dependent on reported source field but as a general practice I try to avoid modifying ITSM objects as much as I can. I handle it by creating a dummy field and hiding the original. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 marc...@cpchem.com 06/09/10 12:20 PM I have been asked to modify and remove some of the selection attributes for the field Reported Source in Incident Management (ITSM 7.0.03). I would like to know if there is any adverse effect in removing selection values. For example: Delete option Fax. Rename option Systems Management to System Generated. Etc. Also, going forward, what is the best way to find out if changing a OOB field or field value will affect other OOB functionality (i.e. notifications, approvals, SLAs, etc)? Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Add or Remove Licenses only showing Floating
Dear List, Some time ago our Remedy sales rep told us that we were entitled to one AR User Floating license on our test server system. So I went into Add or Remove License and increased the number of floating licenses from 0 to 1. Now when I go to Add or Remove License the only license listed is that one Floating license. No Server or Fixed licenses. In our live/production system we can see all the licenses. If I go to Server Information/Licenses I see the Server and Fixed licenses listed, so they haven't disappeared. I tried setting the number of Floating licenses back to 0 and logging in again, but no change. Any idea what is wrong? Dwayne Martin James Madison University (ARS 7.1 p3 WUT 7.1 p4, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Bad Menu (ARERR 9372)
We are experiencing this as well and never had a problem until we upgraded to 7.5 p4 Midtier. I turned on the API logs but couldn't find anything that helped explain what's wrong and how we can fix it. We don't have any Active Links with these menus. Seems like older forms are OK, it's the newer ones that we created after we upgraded that we are having the problems. It happens on Firefox and IE 7 and IE 8 (and on different computers) It's really frustrating! ARS 7.1 p 7 Window 2003 ORACLE 10g IIS/Tomcat MidTier 7.5 p 4 Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Thursday, June 10, 2010 6:19 AM To: arslist@ARSLIST.ORG Subject: Re: Bad Menu (ARERR 9372) ** Hi, Please check the logs as this normally happen if their is a change field action that changes the menu which may be attached to a character field Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, June 10, 2010 3:45 AM To: arslist@ARSLIST.ORG Subject: Bad Menu (ARERR 9372) ** Hi All - I have just upgraded my MidTier on my dev QA servers. Sometimes when I click on a menu I get Bad Menu (ARERR 9372). If I click on the same menu again it works properly. Any ideas? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.5 p 5 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
how to call Web service method HelpDesk_Submit_Service from ASP.net
Hello: Remedy AR System version 7.1.x provided the web service (HPD_IncidentInterface_Create_WS) to insert the Incident record into HPD_Help_Desk form. This web service contain the method (HelpDesk_Submit_Service). How to call that method from ASP.NET (using C#)? HelpDesk_Submit_Service ( HelpDesk_Submit_Service As CreateInputMap ) As CreateOutputMap What type of ASP.NET object should be the input parameter for this method. If you have done similar work please share your experience please. thank you very much and I appreciate your help in advance. Mahi From: jham36 jha...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, June 9, 2010 11:17:01 AM Subject: Re: ARS 7.5 and MidTier sharing the same hardware? You might as well build another box now for the mid-tier. You will need it for when the User Tool goes away. James On Jun 8, 7:43 pm, Axton axton.gr...@gmail.com wrote: The main issues have to do with contentions on resources, such as memory, cpu cycles, and storage. Depending on the hardware you have and the current and projected utilization, you may not have any issues. Axton Grams These statements represent my opinion and nothing more. On Tue, Jun 8, 2010 at 3:46 PM, Steve McDonald s.mcdonald.arsl...@gmail.com wrote: ** The install manual only recommends you don't. What are the consequences if I do? We don't heavily use the midtier so if I don't have to hassle with more equipment I'd rather not. I already have seperate application and database hardware. Thanks in advance for your insight. Solaris 10 Informix 10 Upgrading from v7.1 to v7.5 _attend WWRUG10www.wwrug.comARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
o/t configuring ARSList for Windows Live Newsgroup
Hi all I am trying to configure windows live mail newsgroup on my visa laptop to receive ARSList posts. Can anyone advise what the arslist NNTP server is? Is there one? I am already subscribed to the ARSList but cannot seem to get the newsgroup option working and its flooding my mail inbox! Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: No subject given
It is HPD:INC:AutoCloseResolved, and you need to change the run if condition: ( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ - 1296000)) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults Sent: Thursday, June 10, 2010 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: No subject given There is an escalation that needs to be modified. Not in front of the system right now, but I think it was something like HPD:INC:AR_ESC_AUTOCLOSE or something to that effect. i will follow up when I get to work. Sincerely, Robert Fults Remedy Admin/Dev Florida International University From: IT (Amanullah Bashir Ahmed) [ahmed...@emiratesnbd.com] Sent: Wednesday, June 09, 2010 3:44 AM Subject: No subject given ** Hi there Version 7.1 According to BMC Remedy If you leave an incident as resolved, after 15 days the Incident Management application closes the incident. My requirement is If you leave an incident as resolved, after 5 days the Incident Management application should close the incident What Changes or configuration required to do this. Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
View Form Error?
Hello all, I am creating a sql View form and can't figure out why I am getting an error when trying to connect to the SQL database. Keep getting an ARNOTE 5165 There are no columns in the table. There are plenty of columns in the table and they can be access using the same permission on the physical SQL server. Any suggestions on how to correct this? Thanks. ARS 7.5 P4 SQL 2005 Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: View Form Error?
I know this seems basic, but have you verified they are of types that Remedy recognizes in view forms? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: View Form Error? ** Hello all, I am creating a sql View form and can't figure out why I am getting an error when trying to connect to the SQL database. Keep getting an ARNOTE 5165 There are no columns in the table. There are plenty of columns in the table and they can be access using the same permission on the physical SQL server. Any suggestions on how to correct this? Thanks. ARS 7.5 P4 SQL 2005 Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: View Form Error?
They are all nvarchar fields. Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell welton.bry...@cts-sharedservices.com mailto:welton.bry...@cts-sharedservices.com www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 10, 2010 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** I know this seems basic, but have you verified they are of types that Remedy recognizes in view forms? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: View Form Error? ** Hello all, I am creating a sql View form and can't figure out why I am getting an error when trying to connect to the SQL database. Keep getting an ARNOTE 5165 There are no columns in the table. There are plenty of columns in the table and they can be access using the same permission on the physical SQL server. Any suggestions on how to correct this? Thanks. ARS 7.5 P4 SQL 2005 Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Multiple Mail box configuration on 7.1 ARSystem
That is not quite right. Multiple incoming mailboxes from any server(s) is fine, but only one active outgoing mailbox is supported ootb in 7.1. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem You can have multiple outgoing mailbox active at any time residing on same mail server. Though one mail server (it means user account on mail server) is already configured with Email Engine, same mail server can be used to configure other user account. There is no restriction on configuring number of user account from same mail server(e.g. Exchange server). Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, June 10, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem Hi, I think that only one active outgoing mailbox can be active at any time if the Email Server Name are the same. Which it usually are. To fool the system, you can differentiate the configuration records with aliases. For example: mail.rrr.se mail 192.168.1.123 Or you can edit your local hosts file and add as many aliases you like. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Yogendra, Thanks a lot for the guidance . ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem ** Yes, absolutely you can configure multiple outgoing mail boxes on BMC Remedy Email Engine 7.1, you just have to add configuration in AR System Email Mailbox Configuration form. Please refer BMC Remedy Action Request System 7.1.00 Administering BMC Remedy Email Engine guide, chapter 3 - Configuring mailboxes in the BMC Remedy Email Engine for detailed steps. Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, June 09, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Multiple Mail box configuration on 7.1 ARSystem ** Hi All, Please can anybody tell me , is it possible to configure multiple outgoing mail box in Remedy 7.1. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * mailto:rambabu.ru...@gssamerica.com ravi.ramag...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India http://www.gssamerica.com/ www.gssamerica.com P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a
Re: CMDB upgrade to 7.6 failure, please help
Turned out the lab folks had a firewall between our app servers and the DB. We removed that and everything worked just fine. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, June 01, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Adding ssc 2 2 7200 After the init in the problem file appears to have solved that issue (using the pause setting for the install). I'm past that point in this install attempt. I'll let you know for sure when the install is done. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, June 01, 2010 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Yes, I can login with that userid/password combination and it completes the DB portion, so it's not a DB access thing. It checks the connection to ARS during the upgrade prep and validates it ok. Is there anything else I can check? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 01, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne anne.ra...@nc.govmailto:anne.ra...@nc.gov wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p not_displayed -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Multiple Mail box configuration on 7.1 ARSystem
This is not correct Anne. You can have multiple active outgoing mailboxes, but only one can be the default outgoing mailbox. To use the others, you need to set up workflow to set which mailbox to use for each mail sent in the Mailbox name field of the AR System Email Messages form. David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, June 10, 2010 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem That is not quite right. Multiple incoming mailboxes from any server(s) is fine, but only one active outgoing mailbox is supported ootb in 7.1. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem You can have multiple outgoing mailbox active at any time residing on same mail server. Though one mail server (it means user account on mail server) is already configured with Email Engine, same mail server can be used to configure other user account. There is no restriction on configuring number of user account from same mail server(e.g. Exchange server). Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, June 10, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem Hi, I think that only one active outgoing mailbox can be active at any time if the Email Server Name are the same. Which it usually are. To fool the system, you can differentiate the configuration records with aliases. For example: mail.rrr.se mail 192.168.1.123 Or you can edit your local hosts file and add as many aliases you like. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Yogendra, Thanks a lot for the guidance . ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem ** Yes, absolutely you can configure multiple outgoing mail boxes on BMC Remedy Email Engine 7.1, you just have to add configuration in AR System Email Mailbox Configuration form. Please refer BMC Remedy Action Request System 7.1.00 Administering BMC Remedy Email Engine guide, chapter 3 - Configuring mailboxes in the BMC Remedy Email Engine for detailed steps. Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, June 09, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Multiple Mail box configuration on 7.1 ARSystem ** Hi All, Please can anybody tell me , is it possible to configure multiple outgoing mail box in Remedy 7.1. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * mailto:rambabu.ru...@gssamerica.com ravi.ramag...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India http://www.gssamerica.com/ www.gssamerica.com P Please do not print this email unless it is absolutely necessary. Spread
Using Remedy Keyword Constants with ARSPerl Module ars_MergeEntry API
Hi, I am new to using Remedy Perl ARSPerl Module and am trying to figure out how to pass in values equivalent to $TIMESTAMP$ or $SERVERTIMESTAMP$ keywords to a merge function. Here is a snippet of my code but the constants do not evaluate and I end up with invalid date values in the merged (updated) record. $ar_result = ars_MergeEntry($connection,$store_schema,4, $fldid_store_id,$store_id, $fldid_latitude,$latitude, $fldid_longitude,$longitude, $fldid_geocode_update_date,AR_KEYWORD_SERVERTIMESTAMP, $fldid_modified_date,AR_KEYWORD_SERVERTIMESTAMP, $fldid_modified_by, $modified_by); Any suggestions? Thanks Debra -- -- -- -- -- -- -- -- -- -- Debra Anderson 415 808 9118 direct | 600 Harrison St., 4th Floor, San Francisco CA 94107 Tomorrow's Network for Today's Shopper http://www.prn.com P Think Green- please do not print this email unless necessary This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are image001.gif
Re: View Form Error?
Only the following data types are supported in view forms: DB2-varchar, varchar2, char, clob, integer, smallint, real, double SQL Server-char, varchar, tinyint, smallint, int, text, real, float, decimal Oracle(r)-varchar, varchar2, char, clob, number, float Informix-char, varchar, int8, smallint, integer, text, smallfloat, float, decimal Sybase-char, varchar, tinyint, smallint, int, text, real, float, decimal The way I got around this is: I have access to an external database via a SQL View. We will call this view remedy_view 1. On that particular db; rename remedy_view to remedy_view_temp. 2. create a dummy table with the same field names and make the field types ones that Remedy can recognize (see above). Call this table remedy_view 3. Create your view form. 4. Drop the dummy table 5. Rename your remedy_view_temp to remedy_view. Hope this helps. Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** They are all nvarchar fields. Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell welton.bry...@cts-sharedservices.com mailto:welton.bry...@cts-sharedservices.com www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 10, 2010 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** I know this seems basic, but have you verified they are of types that Remedy recognizes in view forms? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: View Form Error? ** Hello all, I am creating a sql View form and can't figure out why I am getting an error when trying to connect to the SQL database. Keep getting an ARNOTE 5165 There are no columns in the table. There are plenty of columns in the table and they can be access using the same permission on the physical SQL server. Any suggestions on how to correct this? Thanks. ARS 7.5 P4 SQL 2005 Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Multiple Mail box configuration on 7.1 ARSystem
If additional workflow is needed to use additional outgoing mail boxes, then only one outgoing mailbox is supported ootb, yes? The use of others would be supported by BMC in this version, clearly, but not ootb. Guess I was unclear, sorry. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Thursday, June 10, 2010 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem This is not correct Anne. You can have multiple active outgoing mailboxes, but only one can be the default outgoing mailbox. To use the others, you need to set up workflow to set which mailbox to use for each mail sent in the Mailbox name field of the AR System Email Messages form. David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, June 10, 2010 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem That is not quite right. Multiple incoming mailboxes from any server(s) is fine, but only one active outgoing mailbox is supported ootb in 7.1. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem You can have multiple outgoing mailbox active at any time residing on same mail server. Though one mail server (it means user account on mail server) is already configured with Email Engine, same mail server can be used to configure other user account. There is no restriction on configuring number of user account from same mail server(e.g. Exchange server). Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, June 10, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem Hi, I think that only one active outgoing mailbox can be active at any time if the Email Server Name are the same. Which it usually are. To fool the system, you can differentiate the configuration records with aliases. For example: mail.rrr.se mail 192.168.1.123 Or you can edit your local hosts file and add as many aliases you like. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Yogendra, Thanks a lot for the guidance . ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem ** Yes, absolutely you can configure multiple outgoing mail boxes on BMC Remedy Email Engine 7.1, you just have to add configuration in AR System Email Mailbox Configuration form. Please refer BMC Remedy Action Request System 7.1.00 Administering BMC Remedy Email Engine guide, chapter 3 - Configuring mailboxes in the BMC Remedy Email Engine for detailed steps. Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, June 09, 2010 8:30 PM To: arslist@ARSLIST.ORG Subject: Multiple Mail box configuration on
Re: View Form Error?
Welton, nvarchar is not supported by the AR System for any of the databases to the best of my knowledge.. Its either varchar or varchar2 or both. For MS-SQL specifically I think its varchar that is supported... If you can change the structure of the original table to match the data types that the AR System supports, you will get it working. There should be a matrix of supported data types in the admin guide in the section that discusses view forms against SQL views or tables.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** They are all nvarchar fields. Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell welton.bry...@cts-sharedservices.com www.caretechsolutions.com -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 10, 2010 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** I know this seems basic, but have you verified they are of types that Remedy recognizes in view forms? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: View Form Error? ** Hello all, I am creating a sql View form and can't figure out why I am getting an error when trying to connect to the SQL database. Keep getting an ARNOTE 5165 There are no columns in the table. There are plenty of columns in the table and they can be access using the same permission on the physical SQL server. Any suggestions on how to correct this? Thanks. ARS 7.5 P4 SQL 2005 Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Add or Remove Licenses only showing Floating
Have you tried snooping under the covers and checking for the license entries directly in the database? Check if they are present there.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent: Thursday, June 10, 2010 11:23 AM To: arslist@ARSLIST.ORG Subject: Add or Remove Licenses only showing Floating ** Dear List, Some time ago our Remedy sales rep told us that we were entitled to one AR User Floating license on our test server system. So I went into Add or Remove License and increased the number of floating licenses from 0 to 1. Now when I go to Add or Remove License the only license listed is that one Floating license. No Server or Fixed licenses. In our live/production system we can see all the licenses. If I go to Server Information/Licenses I see the Server and Fixed licenses listed, so they haven't disappeared. I tried setting the number of Floating licenses back to 0 and logging in again, but no change. Any idea what is wrong? Dwayne Martin James Madison University (ARS 7.1 p3 WUT 7.1 p4, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Using Remedy Keyword Constants with ARSPerl Module ars_MergeEntry API
Hi,
there are several possibilities to achieve this:
- the most reliable method might be to not handle it in your perl script
altogether, but instead create a filter on Merge that sets the fields
to TIMESTAMP/SERVERTIMESTAMP.
- You might use perl's time built-in function:
$fldid_geocode_update_date, time(),
$fldid_modified_date, time(),
Of course this would only give you the current client time. I don't know
how important it for you to have the exact server timestamp; in this
case you could determine the server time by
my %info = ars_GetServerInfo( $ctrl, ARS::AR_SERVER_INFO_SERVER_TIME );
die ars_GetServerInfo(): $ars_errstr if $ars_errstr;
my $tdiff = $info{SERVER_TIME} - time();
and then compute the server time by adding a correction term:
$fldid_geocode_update_date, time()+$tdiff,
$fldid_modified_date, time()+$tdiff,
Regards,
Thilo Stapff
On 10.06.2010 18:44, Anderson Debra (PRN) wrote:
**
Hi,
I am new to using Remedy Perl ARSPerl Module and am trying to figure out
how to pass in values equivalent to $TIMESTAMP$ or $SERVERTIMESTAMP$
keywords to a merge function.
Here is a snippet of my code but the constants do not evaluate and I end
up with invalid date values in the merged (updated) record.
$ar_result = ars_MergeEntry($connection,$store_schema,4,
$fldid_store_id,$store_id,
$fldid_latitude,$latitude,
$fldid_longitude,$longitude,
$fldid_geocode_update_date,AR_KEYWORD_SERVERTIMESTAMP,
$fldid_modified_date,AR_KEYWORD_SERVERTIMESTAMP,
$fldid_modified_by, $modified_by);
Any suggestions?
Thanks
Debra
-- -- -- -- -- -- -- -- -- --
Debra Anderson
415 808 9118 direct |
600 Harrison St., 4th Floor, San Francisco CA 94107
Tomorrow's Network for Today's Shopper
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Re: View Form Error?
Thanks for the help. The 7.5 integration guide book (page174) I have said Sqlserver nvarchar is supported but apparently it is not. Thanks for all the help! Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** Welton, nvarchar is not supported by the AR System for any of the databases to the best of my knowledge.. Its either varchar or varchar2 or both. For MS-SQL specifically I think its varchar that is supported... If you can change the structure of the original table to match the data types that the AR System supports, you will get it working. There should be a matrix of supported data types in the admin guide in the section that discusses view forms against SQL views or tables.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** They are all nvarchar fields. Welton Bryant MCSE,MCP Lead Systems Programmer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 10, 2010 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** I know this seems basic, but have you verified they are of types that Remedy recognizes in view forms? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: View Form Error? ** Hello all, I am creating a sql View form and can't figure out why I am getting an error when trying to connect to the SQL database. Keep getting an ARNOTE 5165 There are no columns in the table. There are plenty of columns in the table and they can be access using the same permission on the physical SQL server. Any suggestions on how to correct this? Thanks. ARS 7.5 P4 SQL 2005 Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: View Form Error?
It may be a documentation bug then? Did it work when you changed the data type to Varchar? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** Thanks for the help. The 7.5 integration guide book (page174) I have said Sqlserver nvarchar is supported but apparently it is not. Thanks for all the help! Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** Welton, nvarchar is not supported by the AR System for any of the databases to the best of my knowledge.. Its either varchar or varchar2 or both. For MS-SQL specifically I think its varchar that is supported... If you can change the structure of the original table to match the data types that the AR System supports, you will get it working. There should be a matrix of supported data types in the admin guide in the section that discusses view forms against SQL views or tables.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** They are all nvarchar fields. Welton Bryant MCSE,MCP Lead Systems Programmer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 10, 2010 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** I know this seems basic, but have you verified they are of types that Remedy recognizes in view forms? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: View Form Error? ** Hello all, I am creating a sql View form and can't figure out why I am getting an error when trying to connect to the SQL database. Keep getting an ARNOTE 5165 There are no columns in the table. There are plenty of columns in the table and they can be access using the same permission on the physical SQL server. Any suggestions on how to correct this? Thanks. ARS 7.5 P4 SQL 2005 Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Automatic logon to a display form
On Thursday 10 Jun 2010 04:52:21 Theo Fondse (RIS) wrote: This email contained a .zip file attachment. Raytheon does not allow email attachments that are considered likely to contain malicious code. For your protection this attachment has been removed. If this email is from an unknown source, please simply delete this email. If this email was expected, and it is from a known sender, you may follow the below suggested instructions to obtain these types of attachments. + Instruct the sender to enclose the file(s) in a .zip compressed file, and rename the .zip compressed file with a different extension, such as, .rtnzip. Password protecting the renamed .zip compressed file adds an additional layer of protection. When you receive the file, please rename it with the extension .zip. Additional instructions and options on how to receive these attachments can be found at: http://security.it.ray.com/antivirus/extensions.html http://security.it.ray.com/news/2007/zipfiles.html Should you have any questions or difficulty with these instructions, please contact the Help Desk at 877.844.4712 --- Hi Victor! It's fairly simple. I have attached a .ZIP that contains a sample .jsp file. 1) Place the file on your web server and edit it to use the correct link, server, form, user, password and view parameters. 2) Then place a link to the .jsp file on a normal web page. 3) Done. Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Sent: 08 June 2010 07:01 PM To: arslist@ARSLIST.ORG Subject: Re: Automatic logon to a display form On Monday 07 Jun 2010 20:27:56 Theo Fondse (RIS) wrote: You could also use jscripts placed on your web server for this...it works - especially if you want to hide the user/form/etc parameter details on the initial link! Best Regards, Theo Thanks all for your suggestions. I think Theo's idea is the most suitable to what I have in mind. Theo, could you please say something more about your idea? Thanks, Victor ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Thank you very much Theo !. I'll follow your instructions and let you know how the result. Thanks a bunch Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Multiple Mail box configuration on 7.1 ARSystem
Yes - OOTB if you configured more then one mailbox at the time of installation. Typically on box is configured then and the additional boxes after installation. If you have only one outgoing mailbox then it is naturally the default. If you create a second out mailbox then you must designate one as the default. In the Notify filter on the Messages Tab if you leave Mailbox Name blank then the default outgoing mailbox is used. I have two outgoing mailboxes one for internal email and one for external (customer) email. I always designate the mailbox in the filter and have about a 60:40 load balance on the threads. FYI Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, June 10, 2010 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem If additional workflow is needed to use additional outgoing mail boxes, then only one outgoing mailbox is supported ootb, yes? The use of others would be supported by BMC in this version, clearly, but not ootb. Guess I was unclear, sorry. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Thursday, June 10, 2010 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem This is not correct Anne. You can have multiple active outgoing mailboxes, but only one can be the default outgoing mailbox. To use the others, you need to set up workflow to set which mailbox to use for each mail sent in the Mailbox name field of the AR System Email Messages form. David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, June 10, 2010 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem That is not quite right. Multiple incoming mailboxes from any server(s) is fine, but only one active outgoing mailbox is supported ootb in 7.1. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem You can have multiple outgoing mailbox active at any time residing on same mail server. Though one mail server (it means user account on mail server) is already configured with Email Engine, same mail server can be used to configure other user account. There is no restriction on configuring number of user account from same mail server(e.g. Exchange server). Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, June 10, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem Hi, I think that only one active outgoing mailbox can be active at any time if the Email Server Name are the same. Which it usually are. To fool the system, you can differentiate the configuration records with aliases. For example: mail.rrr.se mail 192.168.1.123 Or you can edit your local hosts file and add as many aliases you like. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Yogendra, Thanks a lot for the guidance . ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday,
Re: Add or Remove Licenses only showing Floating
Good idea, Joe. I assumed that because the Server Information showed the data, that the records were still there. But when I did a search on AR System Licenses I only find a single entry for Floating licenses. I guess I need to re-enter all the data. Any idea how this could have happened? Thanks! Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: Add or Remove Licenses only showing Floating ** Have you tried snooping under the covers and checking for the license entries directly in the database? Check if they are present there.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent: Thursday, June 10, 2010 11:23 AM To: arslist@ARSLIST.ORG Subject: Add or Remove Licenses only showing Floating ** Dear List, Some time ago our Remedy sales rep told us that we were entitled to one AR User Floating license on our test server system. So I went into Add or Remove License and increased the number of floating licenses from 0 to 1. Now when I go to Add or Remove License the only license listed is that one Floating license. No Server or Fixed licenses. In our live/production system we can see all the licenses. If I go to Server Information/Licenses I see the Server and Fixed licenses listed, so they haven't disappeared. I tried setting the number of Floating licenses back to 0 and logging in again, but no change. Any idea what is wrong? Dwayne Martin James Madison University (ARS 7.1 p3 WUT 7.1 p4, RH Linux server, Oracle 10.2 db) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: View Form Error?
I put a ticket in with Remedy to find out if this is a bug. It didn't work for varchar either. Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** It may be a documentation bug then? Did it work when you changed the data type to Varchar? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** Thanks for the help. The 7.5 integration guide book (page174) I have said Sqlserver nvarchar is supported but apparently it is not. Thanks for all the help! Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** Welton, nvarchar is not supported by the AR System for any of the databases to the best of my knowledge.. Its either varchar or varchar2 or both. For MS-SQL specifically I think its varchar that is supported... If you can change the structure of the original table to match the data types that the AR System supports, you will get it working. There should be a matrix of supported data types in the admin guide in the section that discusses view forms against SQL views or tables.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** They are all nvarchar fields. Welton Bryant MCSE,MCP Lead Systems Programmer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 10, 2010 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** I know this seems basic, but have you verified they are of types that Remedy recognizes in view forms? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: View Form Error? ** Hello all, I am creating a sql View form and can't figure out why I am getting an error when trying to connect to the SQL database. Keep getting an ARNOTE 5165 There are no columns in the table. There are plenty of columns in the table and they can be access using the same permission on the physical SQL server. Any suggestions on how to correct this? Thanks. ARS 7.5 P4 SQL 2005 Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Email Engine 6.3 patch 24 question
Hi All, On the documentation the Email Engine 6.3 patch 24 documentation the notes say On UNIX change the emaild.sh startscript's JavaPath variable to point to the new Java JDK home directory. If the patch is installed by replacing the files where does the new Java JDK come into play and where would it be found? ARS 6.3 patch 24 SunOS 5.9 Oracle 9.2 Java 1.4.2.07 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Add or Remove Licenses only showing Floating
Dwayne, Did you do a database restore at any point? And then enter the Floating license? If so your restoration set may have not had the other 2 licenses at the time a backup was done.. If the license table shows just that one row for Floating, yes enter the server and fixed licenses and it should return back to that pool.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent: Thursday, June 10, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Add or Remove Licenses only showing Floating ** Good idea, Joe. I assumed that because the Server Information showed the data, that the records were still there. But when I did a search on AR System Licenses I only find a single entry for Floating licenses. I guess I need to re-enter all the data. Any idea how this could have happened? Thanks! Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: Add or Remove Licenses only showing Floating ** Have you tried snooping under the covers and checking for the license entries directly in the database? Check if they are present there.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent: Thursday, June 10, 2010 11:23 AM To: arslist@ARSLIST.ORG Subject: Add or Remove Licenses only showing Floating ** Dear List, Some time ago our Remedy sales rep told us that we were entitled to one AR User Floating license on our test server system. So I went into Add or Remove License and increased the number of floating licenses from 0 to 1. Now when I go to Add or Remove License the only license listed is that one Floating license. No Server or Fixed licenses. In our live/production system we can see all the licenses. If I go to Server Information/Licenses I see the Server and Fixed licenses listed, so they haven't disappeared. I tried setting the number of Floating licenses back to 0 and logging in again, but no change. Any idea what is wrong? Dwayne Martin James Madison University (ARS 7.1 p3 WUT 7.1 p4, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email Engine 6.3 patch 24 question
Mark, Open up the current emaild.sh file by more /pathToEmailInstall/emaild.sh |grep JAVA This will display the current path of the JDK that you currently use.. When you do your file replace, edit (vi) the emaild.sh file and to to that line and replace the path found on that file with the path that you see on the current file.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Brittain, Mark Sent: Thursday, June 10, 2010 2:28 PM To: arslist@ARSLIST.ORG Subject: Email Engine 6.3 patch 24 question ** Hi All, On the documentation the Email Engine 6.3 patch 24 documentation the notes say On UNIX change the emaild.sh startscript's JavaPath variable to point to the new Java JDK home directory. If the patch is installed by replacing the files where does the new Java JDK come into play and where would it be found? ARS 6.3 patch 24 SunOS 5.9 Oracle 9.2 Java 1.4.2.07 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: View Form Error?
Try varchar2 then.. I am not 100% sure if MS-SQL server supports varchar or varchar2 but if varchar doesn't work it has to be the other.. I know for certain nvarchar doesn't work. If varchar2 doesn't work as well, then you probably are addressing the wrong table or view? Is that table or view remote? Or is it local to the AR System database.. If it is local, then log in the MS-SQL client and type sp_help followed by the table or view name which will give you the structure of the table. Verify the structure is good and valid as far as the AR System requirements are concerned.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** I put a ticket in with Remedy to find out if this is a bug. It didn't work for varchar either. Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** It may be a documentation bug then? Did it work when you changed the data type to Varchar? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** Thanks for the help. The 7.5 integration guide book (page174) I have said Sqlserver nvarchar is supported but apparently it is not. Thanks for all the help! Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** Welton, nvarchar is not supported by the AR System for any of the databases to the best of my knowledge.. Its either varchar or varchar2 or both. For MS-SQL specifically I think its varchar that is supported... If you can change the structure of the original table to match the data types that the AR System supports, you will get it working. There should be a matrix of supported data types in the admin guide in the section that discusses view forms against SQL views or tables.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** They are all nvarchar fields. Welton Bryant MCSE,MCP Lead Systems Programmer -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 10, 2010 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** I know this seems basic, but have you verified they are of types that Remedy recognizes in view forms? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: View Form Error? ** Hello all, I am creating a sql View form and can't figure out why I am getting an error when trying to connect to the SQL database. Keep getting an ARNOTE 5165 There are no columns in the table. There are plenty of columns in the table and they can be access using the same permission on the physical SQL server. Any suggestions on how to correct this? Thanks. ARS 7.5 P4 SQL 2005 Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Chrome Browser
Anyone using Chrome? I have a number of users just starting to use it and it is not compatible. I get the old blank screen. 7.0.1 patch 11 (hoping to get to 7.5 patch 5 this summer) Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: View Form Error?
The type of fields supported in view forms wil vary depending on whether your AR server is using unicode or not. You will only be able to see nvarchar type fields in a view form if ARS is unicode - and vice versa. Mark From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Joe D'Souza [jdso...@shyle.net] Sent: 10 June 2010 19:31 To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** Try varchar2 then.. I am not 100% sure if MS-SQL server supports varchar or varchar2 but if varchar doesn't work it has to be the other.. I know for certain nvarchar doesn't work. If varchar2 doesn't work as well, then you probably are addressing the wrong table or view? Is that table or view remote? Or is it local to the AR System database.. If it is local, then log in the MS-SQL client and type sp_help followed by the table or view name which will give you the structure of the table. Verify the structure is good and valid as far as the AR System requirements are concerned.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** I put a ticket in with Remedy to find out if this is a bug. It didn't work for varchar either. Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** It may be a documentation bug then? Did it work when you changed the data type to Varchar? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** Thanks for the help. The 7.5 integration guide book (page174) I have said Sqlserver nvarchar is supported but apparently it is not. Thanks for all the help! Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** Welton, nvarchar is not supported by the AR System for any of the databases to the best of my knowledge.. Its either varchar or varchar2 or both. For MS-SQL specifically I think its varchar that is supported... If you can change the structure of the original table to match the data types that the AR System supports, you will get it working. There should be a matrix of supported data types in the admin guide in the section that discusses view forms against SQL views or tables.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** They are all nvarchar fields. Welton Bryant MCSE,MCP Lead Systems Programmer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Thursday, June 10, 2010 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: View Form Error? ** I know this seems basic, but have you verified they are of types that Remedy recognizes in view forms? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: View Form Error? ** Hello all, I am creating a sql View form and can't figure out why I am getting an error when trying to connect to the SQL database. Keep getting an ARNOTE 5165 There are no columns in the table. There are plenty of columns in the table and they can be access using the same permission on the physical SQL server. Any suggestions on how to correct this? Thanks. ARS 7.5 P4 SQL 2005 Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Chrome Browser
Noticed the same thing with Safari and Chrome on Mid Tier 7.0.01. Just upgraded to Mid Tier 7.5 and now both Safari (which is officially compatible) and Chrome (which is not officially compatible) work well. John On 6/10/2010 1:39 PM, Boylan, David wrote: ** Anyone using Chrome? I have a number of users just starting to use it and it is not compatible. I get the old blank screen. 7.0.1 patch 11 (hoping to get to 7.5 patch 5 this summer) Dave _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- ** John A. Underwood NDUS Help Center Project Manager IACC Rm. 206NDSU/ITS Help Desk Manager NDUS Help Desk Co-Manager 1320 Albrecht Blvd. Office: (701) 231-6109 Fargo, ND 58105Cell: (701) 730-5337 e-mail: john.underw...@ndsu.edu Fax:(701) 231-8541 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Chrome Browser
We got Java error with Chrome on MT 7.5 P005 on date/time fields. On Thu, Jun 10, 2010 at 2:08 PM, John Underwood john.underw...@ndsu.eduwrote: Noticed the same thing with Safari and Chrome on Mid Tier 7.0.01. Just upgraded to Mid Tier 7.5 and now both Safari (which is officially compatible) and Chrome (which is not officially compatible) work well. John On 6/10/2010 1:39 PM, Boylan, David wrote: ** Anyone using Chrome? I have a number of users just starting to use it and it is not compatible. I get the old blank screen. 7.0.1 patch 11 (hoping to get to 7.5 patch 5 this summer) Dave _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- ** John A. Underwood NDUS Help Center Project Manager IACC Rm. 206NDSU/ITS Help Desk Manager NDUS Help Desk Co-Manager 1320 Albrecht Blvd. Office: (701) 231-6109 Fargo, ND 58105Cell: (701) 730-5337 e-mail: john.underw...@ndsu.edu Fax:(701) 231-8541 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Chrome Browser
That's nuts! I've been using Chrome for 6 months and haven't seen any issues. It's amazingly fast, even with CSS, which bogs down other browsers. It does not, however, tolerate HTML extensions well. As long as your applications use standard HTML 4 and/or standard XHTML 1 -- and are not using extensions offered by IE or Firefox -- there shouldn't be an issue. Check your HTML/XHTML code for standards compatibility at http://validator.w3.org/. Willing to bet that once you solve your standards issues, you'll also solve your Chrome issue. -- Bing Bradford Bingel (Bing) b...@itm3.com (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont Sent: Thursday, June 10, 2010 6:04 PM To: arslist@ARSLIST.ORG Subject: Re: Chrome Browser ** We got Java error with Chrome on MT 7.5 P005 on date/time fields. On Thu, Jun 10, 2010 at 2:08 PM, John Underwood john.underw...@ndsu.edu wrote: Noticed the same thing with Safari and Chrome on Mid Tier 7.0.01. Just upgraded to Mid Tier 7.5 and now both Safari (which is officially compatible) and Chrome (which is not officially compatible) work well. John On 6/10/2010 1:39 PM, Boylan, David wrote: ** Anyone using Chrome? I have a number of users just starting to use it and it is not compatible. I get the old blank screen. 7.0.1 patch 11 (hoping to get to 7.5 patch 5 this summer) Dave _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- ** John A. Underwood NDUS Help Center Project Manager IACC Rm. 206NDSU/ITS Help Desk Manager NDUS Help Desk Co-Manager 1320 Albrecht Blvd. Office: (701) 231-6109 Fargo, ND 58105Cell: (701) 730-5337 e-mail: john.underw...@ndsu.edu Fax:(701) 231-8541 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
