[no subject]
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Integration with Numara FootPrints.
Hello everyone, someone has integrate service desk 7.0 with Numara Footprints? Thank's Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Currency field woes...
Hi, Can anyone confirm that this is the easiest way to set both VALUE, TYPE and DATE on a currency field? Set-Fields: CURRSETVALUE(CURRCONVERT(0, $char$, $date$), $real$) In the above example, i use a real-type field, but it should work fine with decimal or integer as well. Another question concerns the actual values stored in the database, as the currency conversion rates does not follow the currency-timestamp, but instead uses the date of when the data was created. I have three currency records wich are all set to 1000 USD. The value for the EUR conversion is also stored in the database. CreationDate/CurrencyDate/USD-value/EUR-value Mar 16, 2007/Mar 16, 2007/1000 USD/729 EUR Mar 09, 2011/Mar 16, 2007/1000 USD/716 EUR Mar 09, 2011/Jan 01, 2011/1000 USD/716 EUR The conversion on Jan 01, 2011 should give me a value of 756 EUR per 1000 USD... To me this looks like a bug, what do you think? And by the way, the expand-box next to a currency field allways shows the conversion rates today, it does not use the database values. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Recon Engine. How to give the maximum precedence to destination's dataset specifics attributes?
Hi all, I have information in two source datasets. Applying certain weights, I reconcilie each one, by separate, to the same destination dataset. The result is that in destination dataset, for the same ci, I have information from source one and source two according to my convenience. This is ok. Anyway, there are some fields in destination dataset that I do no want to be updated from sources, except if they are null in destination. For instance, working in the destination dataset if I updated the value of the field 'Description', I would want to keep this value, not replaced from source dataset, when a reconciliation from sources took place, except if Description were null in the destination dataset. How to achieve this behavior? The problem is that I cannot include destination dataset in the Merge Precedence because it causes an error if a job from a source dataset is launched twice. I use CMDB 7.6.0 p1. Thank you in advance, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Recon-Engine-How-to-give-the-maximum-precedence-to-destination-s-dataset-specifics-attributes-tp6153343p6153343.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Is it Possible to Install ITSM in HyperV-Virtual Environment !
Hi Folks, I would like you to share your experience of installation of BMC Remedy with BMC Service Desk on a HyperV-Virtual environment? If so, how the end users will be accessing the console to raise a request? Kindly clarify. Thanks and Regards, Kailashnath A J Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Query regarding compatibility of TD1.6 with CMDB 7.6
Hi All, I have a query regarding Discovery Tool. We are using TD1.6 with CMDB 2.0 version. We need to upgrade to CMDB 7.6. Is TD1.6 is compatible with CMDB 7.6 version? Regards, Vidhi Sharma ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5p007 on SLES11
OMG! Its getting more and more interesting with every step! Ok, thanx to Conny (-i parameter to rpcbind service) now im able to start ARS server with Register-With-Portmapper:T option without errors. BUT!!! Now trying to connect to ARS server with RUT without specified TCP port I receive error: ARERR [90] Cannot establish a network connection to the AR System server : msk-m1-rem001 : RPC: Miscellaneous tli error - System error (Connection refused) Ok, thanx to Axton, I stop rpcbind service and started it in debug mode: rpcbind -id, and able to see whats happen inside. Restart ARS server, and see that a lot of registration commands (RPCB_SET) was processed and succeeded. Now, connecting with RUT without specified TCP and see rpc command in rpcbind log: PMAP_GETPORT req for (390620, 18, tcp) from 192.168.170.10.250.247 :port = 47240 So, comment was proessed and port number was returned - 47240. WTH!? I didn't remove port options in ar.conf, now its looks like: Register-With-Portmapper: T TCD-Specific-Port: 35000 Plugin-Port: 36000 and netstat shows that ports 35000 and 36000 are in LISTEN state, so why rpcbind returned wrong port number? Next, comment out port options: Register-With-Portmapper: T #TCD-Specific-Port: 35000 #Plugin-Port: 36000 and restart ARS server, truing to connect with RUT without specified TCP port - error again, rpcbind returns: PMAP_GETPORT req for (390620, 18, tcp) from 192.168.170.10.223.199 :port = 18773 BUT! ARS server is listening on different port: # lsof +M -p 13564|grep IPv4 ... arserverd 13564 root9u IPv4 1994493 0t0 TCP *:21833 (LISTEN) ... Whats goning on?! And even one more finding - in this configuration arplugin reports segfault every one and a half minutes: Mar 9 16:02:10 msk-m1-rem001 kernel: [2598443.587831] arplugin[13909]: segfault at 1c ip f6a33cc1 sp f42fae28 error 4 in libc-2.11.1.so[f69c2000+15b000] I call support ... On 6 мар, 12:48, Conny Martin conny.mar...@t-systems.com wrote: so go to /etc/sysconfig/rpcbind and add this line RPCBIND_OPTIONS=-i then restart rpcbind (/etc/init.d/rpcbind restart) you should now see the -i option in ps output If you start your arserver it should now be able to register with portmapper On 6 мар, 02:33, Axton axton.gr...@gmail.com wrote: Try starting rpcbind in debug mode to see what it reports. Look in /var/log/messages to see if rpcbind is reporting anything there already. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.6.4
I would be curious to understand what all of your thoughts were on the Overlay feature. It's supposed to support the best practices customization strategy for BMC. However, what I've heard is that it introduces so much new workflow (and that it is essentially a brand new feature), that it doesn't make sense if you keep your customizations to a minimum and have them well documented. Anyone else have real life experience using overlays and actually troubleshooting any issues that are related to it? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 08, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 Having worked for a little more than a decade with these products, I often echo similar sentiments.. It makes some of our experiences less significant although not completely obsolete. Having said that though I sometimes do appreciate some of the changes. The one change that I often found myself condemning often was the change with the development tool formally known to us as the Admin tool. I almost resisted that change until I really worked with the new tool. Having experienced some of the benefits of the new Dev Studio, I really wonder if I would be willing to switch back over to the old one. I still do not like some of the control taken away from developers, with the introduction of numerous plugins, some of which depend on external jar files etc. that cannot easily be customized. Well it can but not with a point and click like in the past. You cant help but notice though the significant change in look and feel of consoles that would just not be possible without these changes.. So I guess it has all come at some cost. Its no longer fully true that you can customize the applications in under a few weeks like Remedy used to claim in the past, which at one point was their biggest marketing propaganda. Gives us all a little extra work.. Can you complain.. :-) Joe -Original Message- From: Sanford, Claire Sent: Tuesday, March 08, 2011 3:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 I don't understand why BMC is making this product so much harder for people to upgrade and use. My whole user base will have to learn a whole new product this time around. The selling point was that they were used to Remedy and there wouldn't be so much pain involved. We have so many people that depend on the classic view and the ability to have a private tab. (((Just my opinion))) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, March 08, 2011 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 Not a rumor. There is a Statement of Direction posted: 24-Sep-2010 Provides end of life information for BMC Remedy ITSM Classic views. http://documents.bmc.com/products/documents/46/22/174622/174622.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L Sent: Tuesday, March 08, 2011 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 Yes there is still a classic view. By default, the best practice view is shown. But I have heard rumors, that BMC will stop the classic view altogether. Saji -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Tuesday, March 08, 2011 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 Yes There is a separate form for Help Desk (do not remember the name) for classic view. Also the view (form) shown is configurable from the Application Administration Console. Atul -Original Message- From: Frank Caruso [caruso.fr...@gmail.com] Date: 03/08/2011 01:35 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 ** Can anyone confirm for me whether there is now only one view of the Help Desk form, the Best Practice View? Older versions you cold toggle between the BPV and the Classic View. Thank you _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
workflow query.
Dear all, I am having a little problem with the workflow which controls the stages of task execution. I have recently applied patch7,8,9 to ITSM7.0.3 suite. The paches created havoc in my ITSM application. I have managed with the help of Migrator, few data dictionary queries and a .def backups to fix most of the worfklow that has been broken, but I am having a problem with tasks created from the change infrastructure forms. Here is the scenario: 1. I create a change and a group of tasks from a change template. 2. I set the sequence of this change to 1. 3. I move the change to status Scheduled, the tasks attached to this change move to Pending. 4. I create a second change and a group of tasks from a change template. 5. I set the sequence of this change to 2. 6. I related the second change to the change created in 1 so that the second change depends on the first. 7. I move the second change to status Scheduled, the tasks attached to this change move to Pending. The relationship that I set in 6 means that I CAN NOT move the tasks created in the second change to any status until the tasks of the first change have all been completed. But this is not the case. The application does not show any error. I am thinking this might have been affected by the patch. So the question is which part of the execution does the worklfow mark the tasks of the second change as dependent of the first one. Enabling the workflow log shows me plenty of data when for example the tasks get created in the task form and task group form and when the first change gets related to the second in the CHG:Association form etc etc.. But nothing on when the workflow checks the dependency of the second group of tasks on the first. Anyone has the same environment and can tell me what workflow (at least the one that should check the sequence of the tasks and their dependencies) should stop the user from changing the status of these tasks. Many thanks in advance frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.6.4
rant Quite often (wrong or right) Best Practices is a matter of opinion that can change from customer to customer. I realize it's a standard decided upon by those who think they know what's best for the rest of us, but some customers really could not care less what ITIL (or Gartner, or BMC, or anyone else) recommends. If the customer demands a classic view, BMC can either provide one or we'll cobble together something that the customer will have to maintain going forward. Personally, I find the Best Practices view confining. It does seem designed for your average call-center worker who just enters tickets all day. I don't think it works as well as BMC thinks it does if you have staff that are more like a combination of helpdesk/tier-1,2,3. Especially if they require additional customer-specific fields added. I guess my question is -- with the MYRIAD of views that install out-of-the box across the ITSM suite, is a single additional view (the classic-view) really that big of a deal to continue to support? Does that one, particular view in the entire ITSM-Suite break the piggy-bank and so it must be removed? (Seriously - I have no idea if it does or not and it well may for some reason). With no other info to go on, I can only wonder that the realm of possible reasons may span: - Some unknown-to-me technological brick-wall, or some other insurmountable issue prevents continuing the classic-view. - Someone at BMC called an audible and just arbitrarily decided that the classic-view needed to go away to force those ill-behaved customers onto some BMC-Decision-Maker's pet project: The Best-Practices View. Heck if I know. All I know is that it will be sorely missed by customers who remember it. And don't get me started on the painful differences in usability performance in doing something as (normally) simple as exporting records: web-client -vs- the WUT. Speaking of which, when they sunset the WUT, someone needs to market a replacement. I think that decision by BMC will provide someone an opportunity to make some money. /rant JDHood On Tue, Mar 8, 2011 at 3:26 PM, Joe Martin D'Souza jdso...@shyle.netwrote: Having worked for a little more than a decade with these products, I often echo similar sentiments.. It makes some of our experiences less significant although not completely obsolete. Having said that though I sometimes do appreciate some of the changes. The one change that I often found myself condemning often was the change with the development tool formally known to us as the Admin tool. I almost resisted that change until I really worked with the new tool. Having experienced some of the benefits of the new Dev Studio, I really wonder if I would be willing to switch back over to the old one. I still do not like some of the control taken away from developers, with the introduction of numerous plugins, some of which depend on external jar files etc. that cannot easily be customized. Well it can but not with a point and click like in the past. You cant help but notice though the significant change in look and feel of consoles that would just not be possible without these changes.. So I guess it has all come at some cost. Its no longer fully true that you can customize the applications in under a few weeks like Remedy used to claim in the past, which at one point was their biggest marketing propaganda. Gives us all a little extra work.. Can you complain.. :-) Joe -Original Message- From: Sanford, Claire Sent: Tuesday, March 08, 2011 3:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 I don't understand why BMC is making this product so much harder for people to upgrade and use. My whole user base will have to learn a whole new product this time around. The selling point was that they were used to Remedy and there wouldn't be so much pain involved. We have so many people that depend on the classic view and the ability to have a private tab. (((Just my opinion))) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, March 08, 2011 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 Not a rumor. There is a Statement of Direction posted: 24-Sep-2010 Provides end of life information for BMC Remedy ITSM Classic views. http://documents.bmc.com/products/documents/46/22/174622/174622.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On
Re: Remedy Developers Studio - Error
It turns out this was a known issue that will be corrected as part of 7.6.04 SP1 (which has not been released yet). It was part of Defect SW00389256. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k Sent: Wednesday, March 09, 2011 12:09 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error hi, Yes sure you do.. Also it will be nice to check whats changed in the GLSQL call from previous version to this version to understand better :) Thanks, Vikram Pruitt, Christopher (Bank of America Account) wrote: Interesting. I ran the SQL and API logs and this is what is showed. Looks like I need to open an issue with BMC. API TID: 04 RPC ID: 005776 Queue: Admin Client-RPC: 390600USER: Dev1 /* Tue Mar 08 2011 08:04:36.9353 */+GSQL ARGetListSQL -- select fil.filterId, fil.name from filter fil where fil.timestamp 0 _##EXTRA_WHERE_CLAUSE_## from Client Type 36 (protocol 13) at IP address REMOVED SQL TID: 04 RPC ID: 005776 Queue: Admin Client-RPC: 390600USER: Dev1 /* Tue Mar 08 2011 08:04:36.9359 */select fil.filterId, fil.name from filter fil where fil.timestamp 0 _##EXTRA_WHERE_CLAUSE_## SQL TID: 04 RPC ID: 005776 Queue: Admin Client-RPC: 390600USER: Dev1 /* Tue Mar 08 2011 08:04:36.9382 */*** ERROR *** ORA-00911: invalid character API TID: 04 RPC ID: 005776 Queue: Admin Client-RPC: 390600USER: Dev1 /* Tue Mar 08 2011 08:04:36.9384 */-GSQL FAIL Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k Sent: Tuesday, March 08, 2011 1:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error hi, Can you extract the corresponding API and SQL logs with this error message that can tell a lot of things. Thanks, Vikram Pruitt, Christopher (Bank of America Account) wrote: This is a brand new install I ran this morning. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [cid:image003.png@01CBDCE2.1F899120] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Monday, March 07, 2011 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error ** Have you tried a new install of RDS? -Original Message- From: Pruitt, Christopher (Bank of America Account) (Bank of America Account) christopher.pru...@hp.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 7, 2011 5:05 pm Subject: Remedy Developers Studio - Error Has anyone ever seen this error with the Remedy Developer Studio 7.6.4 I select all Objects, select Forms or Active Links and it will bring back a list of objects, however, when I select Filters it gives me the following error Unable to retrieve Filters lists from servername. com.bmc.arsys.studio.model.ModelException: ERROR (552): Failure during SQL operation to the database: ORA-00911: invalid character (ARERR 5087). I did not have an issue when using version 7.5 but when I
Muliple layers of Row Level access using Dynamic groups
We are trying to use Row Level access to limit users access to records based on two different qualifications. For example: User1 is a member of both the manager group and the system1 group. We want him to be able to see all tickets for system 1 but not for any other systems. (That part is easy enough and is being used currently.) User2 is a member of both the customer group and the system1 group. We want him to be able to see only closed tickets for system 1 but not for any other systems. For the part that is working currently we just have the system name populate in a dynamic group and then give that dynamic group access to the tickets. When trying to implement the part to allow User2 access to a limited selection based on the status of the ticket within a limited selection based on the system is where I am stuck. The only way I can figure to do this is by creating another set of groups. Instead of a system1 group, we would set up a manager-system1 group and a customer-system1 group. And then just use active links to fill in the dynamic group with the manager-system1 group unless the ticket is closed then we would put both groups in that field. This becomes a problem for us as we already have 9 user types like manager that need to be limited similarly and over 100 systems. Making a group for each type of user with each system would get complex very quickly. Also every time we added a new system we would need to create 9 new groups for it. The same goes for every time a system changes its name, that would be 9 groups we would need to update. If we were to ever add a new type of user that is over a hundred new groups that need to be made for it. While this is possible and manageable. I am looking for a more flexible solution. Is there another way to do this by just using a combination of the groups we already have? I thought I had it with a computed group with a Group Definition like: “Manager” AND “Dynamic Group” But sadly the system does not allow this. Of course I understand why, but I can’t think of a way to do something like that on the tickets themselves and not as a group. -- View this message in context: http://old.nabble.com/Muliple-layers-of-Row-Level-access-using-Dynamic-groups-tp31106995p31106995.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5p007 on SLES11
Use rpcinfo to look at the rpc program/port registration. The output should look something like this: agrams@phx-remarsiso-01 agrams$ rpcinfo -p program vers proto port service 104 tcp111 rpcbind 103 tcp111 rpcbind 102 tcp111 rpcbind 104 udp111 rpcbind 103 udp111 rpcbind 102 udp111 rpcbind ... 3906008 tcp 2020 arserverd 3906009 tcp 2020 arserverd 390600 10 tcp 2020 arserverd 390600 11 tcp 2020 arserverd 390600 12 tcp 2020 arserverd 390600 13 tcp 2020 arserverd 390600 14 tcp 2020 arserverd 3906018 tcp 2020 arserverd 3906019 tcp 2020 arserverd 390601 10 tcp 2020 arserverd 390601 11 tcp 2020 arserverd 390601 12 tcp 2020 arserverd 390601 13 tcp 2020 arserverd 390601 14 tcp 2020 arserverd ... Make sure the port matches what you have your arserver configured for. If it doesn't then there is an issue with the RPC program registration. Look back at the rpc debug logs for the RPCB_SET entries and see what those log entries show. Do they show the right port? If that doesn't reveal anything, get a packet dump (tcpdump) during your attempt to login and use Wireshark to look for the rpcbind packets (tcp/111 and udp/111) and see what the communications contain. Wireshark will decode the packets so that you can see the request and response in human readable format. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. 2011/3/9 michep mchepay...@gmail.com OMG! Its getting more and more interesting with every step! Ok, thanx to Conny (-i parameter to rpcbind service) now im able to start ARS server with Register-With-Portmapper:T option without errors. BUT!!! Now trying to connect to ARS server with RUT without specified TCP port I receive error: ARERR [90] Cannot establish a network connection to the AR System server : msk-m1-rem001 : RPC: Miscellaneous tli error - System error (Connection refused) Ok, thanx to Axton, I stop rpcbind service and started it in debug mode: rpcbind -id, and able to see whats happen inside. Restart ARS server, and see that a lot of registration commands (RPCB_SET) was processed and succeeded. Now, connecting with RUT without specified TCP and see rpc command in rpcbind log: PMAP_GETPORT req for (390620, 18, tcp) from 192.168.170.10.250.247 :port = 47240 So, comment was proessed and port number was returned - 47240. WTH!? I didn't remove port options in ar.conf, now its looks like: Register-With-Portmapper: T TCD-Specific-Port: 35000 Plugin-Port: 36000 and netstat shows that ports 35000 and 36000 are in LISTEN state, so why rpcbind returned wrong port number? Next, comment out port options: Register-With-Portmapper: T #TCD-Specific-Port: 35000 #Plugin-Port: 36000 and restart ARS server, truing to connect with RUT without specified TCP port - error again, rpcbind returns: PMAP_GETPORT req for (390620, 18, tcp) from 192.168.170.10.223.199 :port = 18773 BUT! ARS server is listening on different port: # lsof +M -p 13564|grep IPv4 ... arserverd 13564 root9u IPv4 1994493 0t0 TCP *:21833 (LISTEN) ... Whats goning on?! And even one more finding - in this configuration arplugin reports segfault every one and a half minutes: Mar 9 16:02:10 msk-m1-rem001 kernel: [2598443.587831] arplugin[13909]: segfault at 1c ip f6a33cc1 sp f42fae28 error 4 in libc-2.11.1.so[f69c2000+15b000] I call support ... On 6 мар, 12:48, Conny Martin conny.mar...@t-systems.com wrote: so go to /etc/sysconfig/rpcbind and add this line RPCBIND_OPTIONS=-i then restart rpcbind (/etc/init.d/rpcbind restart) you should now see the -i option in ps output If you start your arserver it should now be able to register with portmapper On 6 мар, 02:33, Axton axton.gr...@gmail.com wrote: Try starting rpcbind in debug mode to see what it reports. Look in /var/log/messages to see if rpcbind is reporting anything there already. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Muliple layers of Row Level access using Dynamic groups
Oh forgot to specify we are using BMC Remedy AR System version 7.0.01. josepht wrote: We are trying to use Row Level access to limit users access to records based on two different qualifications. For example: User1 is a member of both the manager group and the system1 group. We want him to be able to see all tickets for system 1 but not for any other systems. (That part is easy enough and is being used currently.) User2 is a member of both the customer group and the system1 group. We want him to be able to see only closed tickets for system 1 but not for any other systems. For the part that is working currently we just have the system name populate in a dynamic group and then give that dynamic group access to the tickets. When trying to implement the part to allow User2 access to a limited selection based on the status of the ticket within a limited selection based on the system is where I am stuck. The only way I can figure to do this is by creating another set of groups. Instead of a system1 group, we would set up a manager-system1 group and a customer-system1 group. And then just use active links to fill in the dynamic group with the manager-system1 group unless the ticket is closed then we would put both groups in that field. This becomes a problem for us as we already have 9 user types like manager that need to be limited similarly and over 100 systems. Making a group for each type of user with each system would get complex very quickly. Also every time we added a new system we would need to create 9 new groups for it. The same goes for every time a system changes its name, that would be 9 groups we would need to update. If we were to ever add a new type of user that is over a hundred new groups that need to be made for it. While this is possible and manageable. I am looking for a more flexible solution. Is there another way to do this by just using a combination of the groups we already have? I thought I had it with a computed group with a Group Definition like: “Manager” AND “Dynamic Group” But sadly the system does not allow this. Of course I understand why, but I can’t think of a way to do something like that on the tickets themselves and not as a group. -- View this message in context: http://old.nabble.com/Muliple-layers-of-Row-Level-access-using-Dynamic-groups-tp31106995p31107102.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
General Macro Questions
1) Is there somewhere I can find the full list of commands (or syntax) for macro files? I have looked and looked and cannot find anything. The best resource I have found is the help file for armaced. 2) Is there anyway to get the value of a field for use in a macro? For example, if I have a form open and want to use a macro to get the value of the field 'otherFormFieldId' and then open 'otherForm' and search for the value of 'otherFormFieldId'? I am an end user, not an administrator, so I would be doing this from Remedy User. Thanks for any help. -tony -- View this message in context: http://old.nabble.com/General-Macro-Questions-tp31107282p31107282.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: General Macro Questions
Hi, No there is no such functionality in the macros. You can define input variables to the macro, but you have to manually assign this value when you run the macro. Just type $xxx$ anywhere in the macro, and the user will be prompted xxx, and the value entered will be passed to the macro. The macro can be embedded in an ACTL, and these input variables can be populated from the current form, but that requires admin-privileges to work. In situations like this, I think you should sit down with a developer and describe what kind of functionality you need, and find a solution. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. 1) Is there somewhere I can find the full list of commands (or syntax) for macro files? I have looked and looked and cannot find anything. The best resource I have found is the help file for armaced. 2) Is there anyway to get the value of a field for use in a macro? For example, if I have a form open and want to use a macro to get the value of the field 'otherFormFieldId' and then open 'otherForm' and search for the value of 'otherFormFieldId'? I am an end user, not an administrator, so I would be doing this from Remedy User. Thanks for any help. -tony -- View this message in context: http://old.nabble.com/General-Macro-Questions-tp31107282p31107282.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Currency fields anyone???
Hi, Has anyone made real use of the currency fields? By real I mean more than storing a single value+type to be edited or displayed? The lack of input on my various questions seems to indicate that no one has really used the Currency Ratios and conversion functionality... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5p007 on SLES11
Offhand question ... Did the ARS rpc info get added to the /etc/rpc file? If you cat the file you should see the ARS ports 390600 thru 390695 (yes some numbers are skipped). Also you want the Plugin-Port in the ar.conf (as that is how the arsystemd process communicates with the arplugin process). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of michep Sent: Wednesday, March 09, 2011 7:25 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5p007 on SLES11 OMG! Its getting more and more interesting with every step! Ok, thanx to Conny (-i parameter to rpcbind service) now im able to start ARS server with Register-With-Portmapper:T option without errors. BUT!!! Now trying to connect to ARS server with RUT without specified TCP port I receive error: ARERR [90] Cannot establish a network connection to the AR System server : msk-m1-rem001 : RPC: Miscellaneous tli error - System error (Connection refused) Ok, thanx to Axton, I stop rpcbind service and started it in debug mode: rpcbind -id, and able to see whats happen inside. Restart ARS server, and see that a lot of registration commands (RPCB_SET) was processed and succeeded. Now, connecting with RUT without specified TCP and see rpc command in rpcbind log: PMAP_GETPORT req for (390620, 18, tcp) from 192.168.170.10.250.247 :port = 47240 So, comment was proessed and port number was returned - 47240. WTH!? I didn't remove port options in ar.conf, now its looks like: Register-With-Portmapper: T TCD-Specific-Port: 35000 Plugin-Port: 36000 and netstat shows that ports 35000 and 36000 are in LISTEN state, so why rpcbind returned wrong port number? Next, comment out port options: Register-With-Portmapper: T #TCD-Specific-Port: 35000 #Plugin-Port: 36000 and restart ARS server, truing to connect with RUT without specified TCP port - error again, rpcbind returns: PMAP_GETPORT req for (390620, 18, tcp) from 192.168.170.10.223.199 :port = 18773 BUT! ARS server is listening on different port: # lsof +M -p 13564|grep IPv4 ... arserverd 13564 root9u IPv4 1994493 0t0 TCP *:21833 (LISTEN) ... Whats goning on?! And even one more finding - in this configuration arplugin reports segfault every one and a half minutes: Mar 9 16:02:10 msk-m1-rem001 kernel: [2598443.587831] arplugin[13909]: segfault at 1c ip f6a33cc1 sp f42fae28 error 4 in libc-2.11.1.so[f69c2000+15b000] I call support ... On 6 мар, 12:48, Conny Martin conny.mar...@t-systems.com wrote: so go to /etc/sysconfig/rpcbind and add this line RPCBIND_OPTIONS=-i then restart rpcbind (/etc/init.d/rpcbind restart) you should now see the -i option in ps output If you start your arserver it should now be able to register with portmapper On 6 мар, 02:33, Axton axton.gr...@gmail.com wrote: Try starting rpcbind in debug mode to see what it reports. Look in /var/log/messages to see if rpcbind is reporting anything there already. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Question for Axton Grams
I am working on a project where we used your non ARS application to get the machine name. THe developer that has been testing it has encountered some issues. Can you contact me at the email address listed below so that he can ask a couple of questions. We know time is money and we can discuss this separately. Thanks Roger Justice rjust2...@aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
system center service manager
Has anyone taken a look at ms system center service manager and compared it to Remedy's ITSM? What did you think about it? It states it delivers a platform that adapts ITIL best practices, it has a CMDB, and comes with incident, problem and change management.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: system center service manager
It is, to be kind, immature. Even the egos at MS don't intend to have it competitive with the big dogs like BMC and HP. It will be targeted at the SMB market while they work out the kinks and make it more scalable. Meanwhile, BMC will stay several steps ahead of them, because this is their primary focus, not an addon. Rick On Mar 9, 2011 8:15 AM, Martinez, Marcelo A marc...@cpchem.com wrote: Has anyone taken a look at ms system center service manager and compared it to Remedy's ITSM? What did you think about it? It states it delivers a platform that adapts ITIL best practices, it has a CMDB, and comes with incident, problem and change management.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: system center service manager
I agree. Could be a potential issue if management is a mickey koolaid drinker.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, March 09, 2011 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: system center service manager ** It is, to be kind, immature. Even the egos at MS don't intend to have it competitive with the big dogs like BMC and HP. It will be targeted at the SMB market while they work out the kinks and make it more scalable. Meanwhile, BMC will stay several steps ahead of them, because this is their primary focus, not an addon. Rick On Mar 9, 2011 8:15 AM, Martinez, Marcelo A marc...@cpchem.commailto:marc...@cpchem.com wrote: Has anyone taken a look at ms system center service manager and compared it to Remedy's ITSM? What did you think about it? It states it delivers a platform that adapts ITIL best practices, it has a CMDB, and comes with incident, problem and change management.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy Developers Studio - Error
Any idea when this patch may be made available and what are the fixes slated to be implemented as a part of this patch for both the ITSM and other applications as well as the AR Server? Sometimes I wish BMC Support site had the ability to have its support users view a dynamic list of: 1) SW defects that are scheduled to be addressed and fixed 2) Enhancements and New Features that would be implemented 3) Known open issues that will not yet be addressed 4) Tentative Release Date (with regular updates to it is subject to change) in at least the next immediate patch or two... The reason I use the word dynamic is some of this information may be subject to change as the release date of a patch approaches.. This would add so much value to some of the KB viewers when they find that some issue they are dealing with is a known issue, and may not need to even call the Helpdesk or create a ticket if all this kind of information was already readily available. It may have cut the when will this known issue be fixed kind of calls by at least 25% or more if that is the extent of usage of the BMC knowledgebase.. Joe -Original Message- From: Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 09, 2011 9:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error It turns out this was a known issue that will be corrected as part of 7.6.04 SP1 (which has not been released yet). It was part of Defect SW00389256. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k Sent: Wednesday, March 09, 2011 12:09 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error hi, Yes sure you do.. Also it will be nice to check whats changed in the GLSQL call from previous version to this version to understand better :) Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy Developers Studio - Error
This is what BMC Support sent me a few hours ago. Hi Christoper, We are able to reproduce the problem with dev studio 7.6.04 on AR 7.1, and we also see the same error. We were able to locate the defect which describes about this.(defect# SW00389256) It is fixed in dev studio 7.6.04 SP1 ,it is currently it is in QA. The tentative date for this SP1 to get released is mid or late March, but it is just tentative and it can change (discretion of Product management team). Best Regards Ritu BMC Remedy Technical Support Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, March 09, 2011 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error Any idea when this patch may be made available and what are the fixes slated to be implemented as a part of this patch for both the ITSM and other applications as well as the AR Server? Sometimes I wish BMC Support site had the ability to have its support users view a dynamic list of: 1) SW defects that are scheduled to be addressed and fixed 2) Enhancements and New Features that would be implemented 3) Known open issues that will not yet be addressed 4) Tentative Release Date (with regular updates to it is subject to change) in at least the next immediate patch or two... The reason I use the word dynamic is some of this information may be subject to change as the release date of a patch approaches.. This would add so much value to some of the KB viewers when they find that some issue they are dealing with is a known issue, and may not need to even call the Helpdesk or create a ticket if all this kind of information was already readily available. It may have cut the when will this known issue be fixed kind of calls by at least 25% or more if that is the extent of usage of the BMC knowledgebase.. Joe -Original Message- From: Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 09, 2011 9:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error It turns out this was a known issue that will be corrected as part of 7.6.04 SP1 (which has not been released yet). It was part of Defect SW00389256. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k Sent: Wednesday, March 09, 2011 12:09 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error hi, Yes sure you do.. Also it will be nice to check whats changed in the GLSQL call from previous version to this version to understand better :) Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Query regarding compatibility of TD1.6 with CMDB 7.6
no, you need Tideway version to use discovery with latest cmdb.. ADDM On Wed, Mar 9, 2011 at 7:12 AM, Vidhi Sharma vid...@hcl.com wrote: ** Hi All, I have a query regarding Discovery Tool. We are using TD1.6 with CMDB 2.0 version. We need to upgrade to CMDB 7.6. Is TD1.6 is compatible with CMDB 7.6 version? Regards, Vidhi Sharma -- ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 Flashboard Issue
The FB variables themselves have values hardcoded in the run if and then when I open thr form that the FB's are on I also set default values. That all works fine. Then you start seleting items from the drop down menus and it changes (refreshes) the FB for 3 to 4 times and then just stops refreshing them. I turned logging on and the workflow is firing properly, the FB just are not refreshing. One more thing to mention, these FB's are on a page holder and on the second tab. When I select the first tab and then the second tab if does refresh it that way. On Mon, Mar 7, 2011 at 11:12 AM, Elry elryal...@gmail.com wrote: Hey Kevin ... We have a similar setup. I did notice that we had problems displaying and refreshing the flashboards when we made them dynamic. I found I could make the problem go away by giving the flashboard default parameters that load when the form the loads. That way a default flashboard is seen when the form opens. I then allow the User to make choices in fields that will change the nature of the flashboard. This seems to work for me. Good Luck Bud. On Mar 4, 7:40 am, Kevin Begosh kbeg...@gmail.com wrote: List, I have a flashboard console form, display only, where I have 5 flashboard data visualization items. On that same console I have some fields lets say a, b and c. A is a list of all the dashboards and when you select it, it hides and unhides all of them based on which one you select. Fields b and c are data fields that drive the qualification of the flashboards. So when you select a or b I am changing the qualification of the flashboard and refreshing it to show the new data. Everything so far works fine with this. The problem I just noticed is that after the select the B or C a couple of times the FB stop refreshing. If I closed the form and come back in everything works fine again and the FB refresh when I select the menu. The again after a couple of menu selections, lets say 4 or 5 of B or C, the FB stop refreshing again. This is only happening on the mid tier, the user tool does not appear to lock up as I am calling it, at all. This may sound dumb but it almost seems like there is so many times you can refresh the FB before it just locks up. Has anyone seen this before? AR Server 7.5 patch 7 ITSM 7.6.00 Windows 2003 SQL 2005 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Quick Links on MT 7.5 P4 or Greater Loads Very Slowly
Hi All, I'm looking at upgrading our midtier to a more recent patch level (currently 7.5 P3) to fix an issue related to some users' time zones and am seeing a change in behavior. In P3 or earlier, on the home page, the Quick Links section comes up very quickly after logging in. In P4 or later, when hitting it for the first time, the home page loads fine, but the Quick Links section remains blank for a while, apparently while the MT does some sort of caching. I see similar behavior in the navigator portion on the left for pages like the Incident Management Console and the Help Desk form. Does anyone know why there is this change in behavior, and how to fix it? I don't think I can upgrade with that type of behavior. Waiting for pages to compile the first time is one thing - users are used to that, waiting even longer for the Quick Links to compile adds more insult to injury... I apologize if this has been addressed before. I went to search the archives but was unable to connect to the web server (connection reset). Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Hi all I need some information regarding Vendor form
Hi Listers , I have created a Java ARDBC plugin and connected to external database as soon as I load my plugin in the Vendor form I see the available Vendor tables which are arcontainer,arctr_groups_ids, arctr_subadmin,ardefnrel,arref_group_ids,arreference,arschema... when I select arschema I see list of available column's showing up but not the schema's which I want. how can I get required schema table for example CHG:Change how can I get it. Environment: ARSystem 7.5 patch 4 DB:SQL 2008 -- View this message in context: http://old.nabble.com/Hi-all-I-need-some-information-regarding-Vendor-form-tp31110120p31110120.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Query regarding compatibility of TD1.6 with CMDB 7.6
I don't see why it wouldn't still work. TD pushes data to the CMDB using the Remedy api. This route is still there. Your upgrade will preserve the TD classes and attributes added when you ran the integration. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 09 March 2011 18:37 To: arslist@ARSLIST.ORG Subject: Re: Query regarding compatibility of TD1.6 with CMDB 7.6 ** no, you need Tideway version to use discovery with latest cmdb.. ADDM On Wed, Mar 9, 2011 at 7:12 AM, Vidhi Sharma vid...@hcl.com wrote: ** Hi All, I have a query regarding Discovery Tool. We are using TD1.6 with CMDB 2.0 version. We need to upgrade to CMDB 7.6. Is TD1.6 is compatible with CMDB 7.6 version? Regards, Vidhi Sharma _ ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Slightly OT: Mid-Tier and Apple iPhone...
So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Aeroprise created an iPad application that they demonstrated at the WWRUG in Las Vegas. Yes they had to create a new frontend to SRM. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 9, 2011 3:56 pm Subject: Slightly OT: Mid-Tier and Apple iPhone... ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Joe, Right on queue, check out this article on Adobe's new Wallaby initiative to convert Flash to HTML5 in an effort to break into the mobile phone/tablet market! http://arstechnica.com/software/news/2011/03/adobe-targets-ios-with-wall aby-flash-to-html5-converter.ars Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, March 09, 2011 3:56 PM To: arslist@ARSLIST.ORG Subject: Slightly OT: Mid-Tier and Apple iPhone... So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I've read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Supposedly there is a web browser app named Skyfire that can handle flash. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 09, 2011 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** Aeroprise created an iPad application that they demonstrated at the WWRUG in Las Vegas. Yes they had to create a new frontend to SRM. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 9, 2011 3:56 pm Subject: Slightly OT: Mid-Tier and Apple iPhone... ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Slightly OT: Mid-Tier and Apple iPhone...
Hi Roger, Is it a browser based application or a iPad application? Did they say they may me making something similar for an iPhone? Joe From: Roger Justice Sent: Wednesday, March 09, 2011 3:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** Aeroprise created an iPad application that they demonstrated at the WWRUG in Las Vegas. Yes they had to create a new frontend to SRM. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 9, 2011 3:56 pm Subject: Slightly OT: Mid-Tier and Apple iPhone... ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
That’s an interesting bit of news. I had never heard of it.. Thank you for sharing. Joe From: Chowdhury, Tauf Sent: Wednesday, March 09, 2011 4:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** Joe, Right on queue, check out this article on Adobe’s new “Wallaby” initiative to convert Flash to HTML5 in an effort to break into the mobile phone/tablet market! http://arstechnica.com/software/news/2011/03/adobe-targets-ios-with-wallaby-flash-to-html5-converter.ars Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, March 09, 2011 3:56 PM To: arslist@ARSLIST.ORG Subject: Slightly OT: Mid-Tier and Apple iPhone... So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Skyfire is for Flash based video playback - not general flash applications. http://www.skyfire.com/ Skyfire enables users to play millions of flash videos from the web that otherwise do not play or play poorly on mobiles. Unlock the content trapped behind those flash error messages when Skyfire transcodes videos into HTML5 on our servers and delivers a smart video stream to your mobile. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Puente, Christopher J Mr CTR USSOCOM HQ Sent: Wednesday, March 09, 2011 01:02 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Supposedly there is a web browser app named Skyfire that can handle flash. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 09, 2011 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** Aeroprise created an iPad application that they demonstrated at the WWRUG in Las Vegas. Yes they had to create a new frontend to SRM. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 9, 2011 3:56 pm Subject: Slightly OT: Mid-Tier and Apple iPhone... ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Slightly OT: Mid-Tier and Apple iPhone...
Meaning it has an internal engine (not flash) which can handle 'all kinds' of flash objects??? Joe -Original Message- From: Puente, Christopher J Mr CTR USSOCOM HQ Sent: Wednesday, March 09, 2011 4:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Supposedly there is a web browser app named Skyfire that can handle flash. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 09, 2011 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** Aeroprise created an iPad application that they demonstrated at the WWRUG in Las Vegas. Yes they had to create a new frontend to SRM. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 9, 2011 3:56 pm Subject: Slightly OT: Mid-Tier and Apple iPhone... ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Yes that’s what I thought when I read that which is why I asked if it supports 'all kinds' of flash objects.. The Remedy ITSM consoles do not contain flash videos.. They contain Flash action objects such as buttons, menus, etc. Those will not be handled by a flash video controller.. Joe -Original Message- From: Easter, David Sent: Wednesday, March 09, 2011 4:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Skyfire is for Flash based video playback - not general flash applications. http://www.skyfire.com/ Skyfire enables users to play millions of flash videos from the web that otherwise do not play or play poorly on mobiles. Unlock the content trapped behind those flash error messages when Skyfire transcodes videos into HTML5 on our servers and delivers a smart video stream to your mobile. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Puente, Christopher J Mr CTR USSOCOM HQ Sent: Wednesday, March 09, 2011 01:02 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Supposedly there is a web browser app named Skyfire that can handle flash. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 09, 2011 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** Aeroprise created an iPad application that they demonstrated at the WWRUG in Las Vegas. Yes they had to create a new frontend to SRM. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 9, 2011 3:56 pm Subject: Slightly OT: Mid-Tier and Apple iPhone... ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hi all I need some information regarding Vendor form
What you are seeing is a list of vendor tables (which you can create a Vendor Form against) exposed thru the getListForms method in your plugin. If it is listing the tables on the remote system you would need to pick the T table of the form you want. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Wednesday, March 09, 2011 2:31 PM To: arslist@ARSLIST.ORG Subject: Hi all I need some information regarding Vendor form Hi Listers , I have created a Java ARDBC plugin and connected to external database as soon as I load my plugin in the Vendor form I see the available Vendor tables which are arcontainer,arctr_groups_ids, arctr_subadmin,ardefnrel,arref_group_ids,arreference,arschema... when I select arschema I see list of available column's showing up but not the schema's which I want. how can I get required schema table for example CHG:Change how can I get it. Environment: ARSystem 7.5 patch 4 DB:SQL 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5p007 on SLES11
Frederick, both - altered /etc/rpc file and Plugin-Port option in ar.conf - are already in place, thanx. On 9 мар, 19:10, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Offhand question ... Did the ARS rpc info get added to the /etc/rpc file? If you cat the file you should see the ARS ports 390600 thru 390695 (yes some numbers are skipped). Also you want the Plugin-Port in the ar.conf (as that is how the arsystemd process communicates with the arplugin process). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Another option if the customer has a Citrix environment is to use the Citrix Receiver. There is one for iPhone/iPad and Android. With Citrix you are then using a supported browser on a server that hopefully has Flash installed. You can use the WUT for that matter (while supplies last). Jason On Wed, Mar 9, 2011 at 1:12 PM, Joe Martin D'Souza jdso...@shyle.netwrote: Yes that’s what I thought when I read that which is why I asked if it supports 'all kinds' of flash objects.. The Remedy ITSM consoles do not contain flash videos.. They contain Flash action objects such as buttons, menus, etc. Those will not be handled by a flash video controller.. Joe -Original Message- From: Easter, David Sent: Wednesday, March 09, 2011 4:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Skyfire is for Flash based video playback - not general flash applications. http://www.skyfire.com/ Skyfire enables users to play millions of flash videos from the web that otherwise do not play or play poorly on mobiles. Unlock the content trapped behind those flash error messages when Skyfire transcodes videos into HTML5 on our servers and delivers a smart video stream to your mobile. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Puente, Christopher J Mr CTR USSOCOM HQ Sent: Wednesday, March 09, 2011 01:02 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Supposedly there is a web browser app named Skyfire that can handle flash. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 09, 2011 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** Aeroprise created an iPad application that they demonstrated at the WWRUG in Las Vegas. Yes they had to create a new frontend to SRM. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 9, 2011 3:56 pm Subject: Slightly OT: Mid-Tier and Apple iPhone... ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hi all I need some information regarding Vendor form
Alternately you could even use the view CHG_Change which will contain all the fields in a more legible English like names like Description instead of C8.. Joe -Original Message- From: Grooms, Frederick W Sent: Wednesday, March 09, 2011 4:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Hi all I need some information regarding Vendor form What you are seeing is a list of vendor tables (which you can create a Vendor Form against) exposed thru the getListForms method in your plugin. If it is listing the tables on the remote system you would need to pick the T table of the form you want. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Wednesday, March 09, 2011 2:31 PM To: arslist@ARSLIST.ORG Subject: Hi all I need some information regarding Vendor form Hi Listers , I have created a Java ARDBC plugin and connected to external database as soon as I load my plugin in the Vendor form I see the available Vendor tables which are arcontainer,arctr_groups_ids, arctr_subadmin,ardefnrel,arref_group_ids,arreference,arschema... when I select arschema I see list of available column's showing up but not the schema's which I want. how can I get required schema table for example CHG:Change how can I get it. Environment: ARSystem 7.5 patch 4 DB:SQL 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Yup, that’s the Remote Desktop like option using CDE right? Joe From: Jason Miller Sent: Wednesday, March 09, 2011 4:36 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** Another option if the customer has a Citrix environment is to use the Citrix Receiver. There is one for iPhone/iPad and Android. With Citrix you are then using a supported browser on a server that hopefully has Flash installed. You can use the WUT for that matter (while supplies last). Jason On Wed, Mar 9, 2011 at 1:12 PM, Joe Martin D'Souza jdso...@shyle.net wrote: Yes that’s what I thought when I read that which is why I asked if it supports 'all kinds' of flash objects.. The Remedy ITSM consoles do not contain flash videos.. They contain Flash action objects such as buttons, menus, etc. Those will not be handled by a flash video controller.. Joe -Original Message- From: Easter, David Sent: Wednesday, March 09, 2011 4:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Skyfire is for Flash based video playback - not general flash applications. http://www.skyfire.com/ Skyfire enables users to play millions of flash videos from the web that otherwise do not play or play poorly on mobiles. Unlock the content trapped behind those flash error messages when Skyfire transcodes videos into HTML5 on our servers and delivers a smart video stream to your mobile. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Puente, Christopher J Mr CTR USSOCOM HQ Sent: Wednesday, March 09, 2011 01:02 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Supposedly there is a web browser app named Skyfire that can handle flash. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 09, 2011 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** Aeroprise created an iPad application that they demonstrated at the WWRUG in Las Vegas. Yes they had to create a new frontend to SRM. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 9, 2011 3:56 pm Subject: Slightly OT: Mid-Tier and Apple iPhone... ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Joe, Apple iOS does not support browser flash for either the iPhone, iPod or iPad. Apple reconsidered its position on flash apps targeted for iOS, with the caveat that there be no calls to external functions. “Jailbreaking”, while legal, subjects the iOS device to hackers. If “jailbroken” iOS devices are updated to a later version of IOS, it removes the “jailbreak”, I have never heard of losing 500MB, but then I would never “jailbreak” as it is far too risky to compensate for any perceived benefit, which is likely free apps. The reason for this is likely to prevent Apple’s users from suffering the malware attacks so prevalent on PCs and lately Androids. The Apple iTunes model is structured to protect the brand, as well as the thousands of developers it has attracted. Chas ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately.
Re: Slightly OT: Mid-Tier and Apple iPhone...
Yes, I believe it uses some form of terminal services (I am not a Citrix admin though). On Wed, Mar 9, 2011 at 1:39 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Yup, that’s the Remote Desktop like option using CDE right? Joe *From:* Jason Miller jason.mil...@gmail.com *Sent:* Wednesday, March 09, 2011 4:36 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Slightly OT: Mid-Tier and Apple iPhone... ** Another option if the customer has a Citrix environment is to use the Citrix Receiver. There is one for iPhone/iPad and Android. With Citrix you are then using a supported browser on a server that hopefully has Flash installed. You can use the WUT for that matter (while supplies last). Jason On Wed, Mar 9, 2011 at 1:12 PM, Joe Martin D'Souza jdso...@shyle.netwrote: Yes that’s what I thought when I read that which is why I asked if it supports 'all kinds' of flash objects.. The Remedy ITSM consoles do not contain flash videos.. They contain Flash action objects such as buttons, menus, etc. Those will not be handled by a flash video controller.. Joe -Original Message- From: Easter, David Sent: Wednesday, March 09, 2011 4:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Skyfire is for Flash based video playback - not general flash applications. http://www.skyfire.com/ Skyfire enables users to play millions of flash videos from the web that otherwise do not play or play poorly on mobiles. Unlock the content trapped behind those flash error messages when Skyfire transcodes videos into HTML5 on our servers and delivers a smart video stream to your mobile. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Puente, Christopher J Mr CTR USSOCOM HQ Sent: Wednesday, March 09, 2011 01:02 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Supposedly there is a web browser app named Skyfire that can handle flash. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 09, 2011 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** Aeroprise created an iPad application that they demonstrated at the WWRUG in Las Vegas. Yes they had to create a new frontend to SRM. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 9, 2011 3:56 pm Subject: Slightly OT: Mid-Tier and Apple iPhone... ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Thanks for that information. I am just getting into the whole iOS thing more as a hobby, so am still learning about the OS and its features.. This is useful information. I wasn’t aware of the security side of things when I jail broke my iPhone a couple of weeks ago. I did it cause I thought it was fun and wanted to see what I could do with my phone after jail breaking it. I thought it may open options that were otherwise not available (this flash thing being one of them). And you are right about there not being too many advantages to it apart from some free apps or cheaper apps.. The biggest advantage being you can buy some apps which have a one time fee which is almost nothing at all for eg. internet tethering. In response to Jason Miller, yes I think the Citrix options for iPhones and iPads use terminal services.. So it does not require flash to be installed or running on the device.. Joe From: Roberts, Chas Sent: Wednesday, March 09, 2011 5:09 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Joe, Apple iOS does not support browser flash for either the iPhone, iPod or iPad. Apple reconsidered its position on flash apps targeted for iOS, with the caveat that there be no calls to external functions. “Jailbreaking”, while legal, subjects the iOS device to hackers. If “jailbroken” iOS devices are updated to a later version of IOS, it removes the “jailbreak”, I have never heard of losing 500MB, but then I would never “jailbreak” as it is far too risky to compensate for any perceived benefit, which is likely free apps. The reason for this is likely to prevent Apple’s users from suffering the malware attacks so prevalent on PCs and lately Androids. The Apple iTunes model is structured to protect the brand, as well as the thousands of developers it has attracted. Chas ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
I just picked up a Motorola Xoom, an Android tablet device, which will have Adobe Flash 10.3 support within the next few weeks (if one believes the hype, in any case). I plan on testing it out against our Remedy applications just as soon as that happens (over the air update). I'll let you all know if it does work... just some first impressions, though... the browsing experience on the Xoom is night-and-day better than Safari on the iPad. Much faster, IMHO, and is more comfortable to use. Enjoy! Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Wednesday, March 09, 2011 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Joe, Apple iOS does not support browser flash for either the iPhone, iPod or iPad. Apple reconsidered its position on flash apps targeted for iOS, with the caveat that there be no calls to external functions. “Jailbreaking”, while legal, subjects the iOS device to hackers. If “jailbroken” iOS devices are updated to a later version of IOS, it removes the “jailbreak”, I have never heard of losing 500MB, but then I would never “jailbreak” as it is far too risky to compensate for any perceived benefit, which is likely free apps. The reason for this is likely to prevent Apple’s users from suffering the malware attacks so prevalent on PCs and lately Androids. The Apple iTunes model is structured to protect the brand, as well as the thousands of developers it has attracted. Chas ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Have you tried Safari with the new update of iOS 4.3? It was released 2 days ago and from the release notes is supposed to be a lot faster in performance than the one bundled in iOS 4.2 and below.. I just updated mine today and it does feel like the pages load quicker than they used to.. Joe From: Matt Reinfeldt Sent: Wednesday, March 09, 2011 6:05 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** I just picked up a Motorola Xoom, an Android tablet device, which will have Adobe Flash 10.3 support within the next few weeks (if one believes the hype, in any case). I plan on testing it out against our Remedy applications just as soon as that happens (over the air update). I'll let you all know if it does work... just some first impressions, though... the browsing experience on the Xoom is night-and-day better than Safari on the iPad. Much faster, IMHO, and is more comfortable to use. Enjoy! Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Wednesday, March 09, 2011 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... Joe, Apple iOS does not support browser flash for either the iPhone, iPod or iPad. Apple reconsidered its position on flash apps targeted for iOS, with the caveat that there be no calls to external functions. “Jailbreaking”, while legal, subjects the iOS device to hackers. If “jailbroken” iOS devices are updated to a later version of IOS, it removes the “jailbreak”, I have never heard of losing 500MB, but then I would never “jailbreak” as it is far too risky to compensate for any perceived benefit, which is likely free apps. The reason for this is likely to prevent Apple’s users from suffering the malware attacks so prevalent on PCs and lately Androids. The Apple iTunes model is structured to protect the brand, as well as the thousands of developers it has attracted. Chas ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
JOB: Snr Remedy Developer - Sydney, Australia
I am posting this on behalf of the recruiter below - please do not contact me or reply to the list, contact her directly. Permanent 120K -150K Package - Senior Remedy Developer for Global Managed Services/Outsourcing Organisation. Sponsorship is available for overseas candidates. Location is Sydney, Australia Requirement: Must have 3-5 Years Remedy ITSM 7.x and AR 7.x hands-on Development experience. UNIX, Oracle, Java , Adobe Flash programming skill would be highly regarded. Contact: Lydia Peisley SENIOR CONSULTANT - FINITE IT RECRUITMENT SOLUTIONS lyd...@finite.com.au LEVEL 31, AUSTRALIA SQUARE, 264-278 GEORGE STREET, SYDNEY, NSW 2000 TEL: DIRECT +61 02 8243 6848SWITCH +61 02 8243 6868 FAX +61 02 8243 6866 WWW.FINITE.COM.AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hi all I need some information regarding Vendor form
Grooms, Frederick W, thanks for responding to my mail So I have to add the getlistForms method in my Java code one more simple doubt is in that method I can get all like Attachments, data time values as well.could you please correct me If I am wrong. Thanks Grooms, Frederick W wrote: What you are seeing is a list of vendor tables (which you can create a Vendor Form against) exposed thru the getListForms method in your plugin. If it is listing the tables on the remote system you would need to pick the T table of the form you want. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Wednesday, March 09, 2011 2:31 PM To: arslist@ARSLIST.ORG Subject: Hi all I need some information regarding Vendor form Hi Listers , I have created a Java ARDBC plugin and connected to external database as soon as I load my plugin in the Vendor form I see the available Vendor tables which are arcontainer,arctr_groups_ids, arctr_subadmin,ardefnrel,arref_group_ids,arreference,arschema... when I select arschema I see list of available column's showing up but not the schema's which I want. how can I get required schema table for example CHG:Change how can I get it. Environment: ARSystem 7.5 patch 4 DB:SQL 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/Hi-all-I-need-some-information-regarding-Vendor-form-tp31110120p3522.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hi all I need some information regarding Vendor form
Joe Martin D'Souza thanks for replying to my doubtI will probably go with the CHG:Chage table as you mentioned again thanks for helping me. Thanks Joe Martin D'Souza wrote: Alternately you could even use the view CHG_Change which will contain all the fields in a more legible English like names like Description instead of C8.. Joe -Original Message- From: Grooms, Frederick W Sent: Wednesday, March 09, 2011 4:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Hi all I need some information regarding Vendor form What you are seeing is a list of vendor tables (which you can create a Vendor Form against) exposed thru the getListForms method in your plugin. If it is listing the tables on the remote system you would need to pick the T table of the form you want. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Wednesday, March 09, 2011 2:31 PM To: arslist@ARSLIST.ORG Subject: Hi all I need some information regarding Vendor form Hi Listers , I have created a Java ARDBC plugin and connected to external database as soon as I load my plugin in the Vendor form I see the available Vendor tables which are arcontainer,arctr_groups_ids, arctr_subadmin,ardefnrel,arref_group_ids,arreference,arschema... when I select arschema I see list of available column's showing up but not the schema's which I want. how can I get required schema table for example CHG:Change how can I get it. Environment: ARSystem 7.5 patch 4 DB:SQL 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/Hi-all-I-need-some-information-regarding-Vendor-form-tp31110120p3533.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hi all I need some information regarding Vendor form
CHGunderscoreChange CHG_Change Not CHG:Change - you will not find that.. You will not find attachments there though.. Attachments are stored in the B tables. The related B table for Change will be B followed by the schemaID for CHG:Change.. Attachments however are read using AR Systems native API's. You will have to consider that when creating your java plugin.. For Date time values you could do the conversion from the integer stored in the DB to its EPOCH value.. Joe -Original Message- From: gok's Sent: Wednesday, March 09, 2011 6:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Hi all I need some information regarding Vendor form Joe Martin D'Souza thanks for replying to my doubtI will probably go with the CHG:Chage table as you mentioned again thanks for helping me. Thanks Joe Martin D'Souza wrote: Alternately you could even use the view CHG_Change which will contain all the fields in a more legible English like names like Description instead of C8.. Joe -Original Message- From: Grooms, Frederick W Sent: Wednesday, March 09, 2011 4:27 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Hi all I need some information regarding Vendor form What you are seeing is a list of vendor tables (which you can create a Vendor Form against) exposed thru the getListForms method in your plugin. If it is listing the tables on the remote system you would need to pick the T table of the form you want. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Wednesday, March 09, 2011 2:31 PM To: arslist@ARSLIST.ORG Subject: Hi all I need some information regarding Vendor form Hi Listers , I have created a Java ARDBC plugin and connected to external database as soon as I load my plugin in the Vendor form I see the available Vendor tables which are arcontainer,arctr_groups_ids, arctr_subadmin,ardefnrel,arref_group_ids,arreference,arschema... when I select arschema I see list of available column's showing up but not the schema's which I want. how can I get required schema table for example CHG:Change how can I get it. Environment: ARSystem 7.5 patch 4 DB:SQL 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
BMC Analytics for BSM 7.6.01 product compatibility information..
So I was looking at the compatibility of this system and this is what it says as far as the database is concerned if you intend using MS-SQL database.. DB Type: Microsoft SQL Server Version: 2000 - SP4+, 2005, 2008 Edition: Enterprise Comments: DB locale must be set to English values LANGUAGE=English (United States), Collation=SQL_Latin1_General_CP1_CI_AS Would this mean that if I have my BSM products (Atrium CMDB/AIE, ITSM, SLM, SRM) installed on a UTF-16 character set, to support multiple languages, then BMC Analytics for BSM 7.6.01 would not work? If so does anyone know if there is a direction towards having this product work on a Unicode database? If so what is the time frame we are looking at to see a version that would offer multi language support? As always, thanks for your replies.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Migrate Foundation
H dear listers We need to migrate foundation data from production server to quality server, in your experience, what is the best way to migrate foundation data from a server to other? The architecture is the next for both servers: Oracle 11g Database Solaris 10 AR Server 7.6.03 ITSM 7.6.03 Thanks in advance Greetings from Mexico City __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Slightly OT: Mid-Tier and Apple iPhone...
Matt, Does the Xoom ship with any Flash? I have access the Atrium Console from my Droid X with Flash 10.1. The problem I found was I had no way of right clicking to expand/collapse relationships. I don't think the Flash will be the problem with the Xoom as much as some of the native Mid-Tier functionality. At least with MT 7.5 p4 drop down menus are king of hit and miss as well as double tap to drill down into a table zooms in and out. Panel and Application List fields also don't appear to play well with the Android browser. For giggles I just tried Firefox (recently re-branded from Fennec) and the drop down menus worked better but Panels and Application Lists still had an issue. We'll be deploying a 7.6.04 MT soon. I'll try again with that setup. Jason On Wed, Mar 9, 2011 at 3:05 PM, Matt Reinfeldt arsl...@mattreinfeldt.comwrote: ** I just picked up a Motorola Xoom, an Android tablet device, which will have Adobe Flash 10.3 support within the next few weeks (if one believes the hype, in any case). I plan on testing it out against our Remedy applications just as soon as that happens (over the air update). I'll let you all know if it does work... just some first impressions, though... the browsing experience on the Xoom is night-and-day better than Safari on the iPad. Much faster, IMHO, and is more comfortable to use. Enjoy! Matt *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas *Sent:* Wednesday, March 09, 2011 4:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Slightly OT: Mid-Tier and Apple iPhone... Joe, Apple iOS does not support browser flash for either the iPhone, iPod or iPad. Apple reconsidered its position on flash apps targeted for iOS, with the caveat that there be no calls to external functions. “Jailbreaking”, while legal, subjects the iOS device to hackers. If “jailbroken” iOS devices are updated to a later version of IOS, it removes the “jailbreak”, I have never heard of losing 500MB, but then I would never “jailbreak” as it is far too risky to compensate for any perceived benefit, which is likely free apps. The reason for this is likely to prevent Apple’s users from suffering the malware attacks so prevalent on PCs and lately Androids. The Apple iTunes model is structured to protect the brand, as well as the thousands of developers it has attracted. Chas ** So most of us who use these phones know that Apple iPhones (maybe iPads too?) do not support Flash, and most of the new ITSM consoles use Flash. So its obvious that currently, iPhones (and perhaps iPads) are not compatible with these applications.. Do the wireless views use Flash? Has anyone gone down the route of finding a workaround? Running remote desktop on iPads may be a workaround if iPads do not support flash, but that would not quite be an option on iPhones.. As jail breaking iPhones iPads is currently legal (at least in the US), is there a version of flash available for jail broken devices? If so, once a device is jail broken, is it possible to update that device without loosing anything, when a new version of an iOS is available? I’ve read a few blogs one of which said you may loose about 500 MB of disk space on a phone if you jail break it and then update to a new version of an iOS.. This post is for my information only and does not involve work that I am currently doing. My current customer does not have this as a requirement, but I figured I may be faced with this at some point somewhere.. Joe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Muliple layers of Row Level access using Dynamic groups
Is it a custom app? Maybe you can create a console for the customer group users and a table field that only shows resolved tickets by hard coding the status comparison in the table query? They will already have permissions to the records by being a member of system1 and then you just limit their results to query freely. This means either you A] do not allow table drill down and set Display Only fields in the console so they can see all the data they need (or open a detail report?) or B] allow them to open the Regular form but do not let them query directly from the form. Another idea is to have a hidden flag field that is set by workflow when a ticket is Closed. Then have an AL that fires on Search with the qualification being true if they are a member of a customer group (can be a computed group of all customer groups so you don't need to change code when groups are added/removed). This AL automatically sets the flag field and is used in QBE to only return record where the field is set and matches their criteria. This is not foolproof and not really a security control however. They can still access all records they have permissions to via ODBC (Crystal, Excel, Access). For a little better enforced workflow you could create a filter that throws an error and fires on Get if the Status Closed and they are a member of a customer group. This is not a terribly elegant solution but would work via ODBC also. Jason On Wed, Mar 9, 2011 at 6:58 AM, josepht timothy.jos...@gunter.af.milwrote: Oh forgot to specify we are using BMC Remedy AR System version 7.0.01. josepht wrote: We are trying to use Row Level access to limit users access to records based on two different qualifications. For example: User1 is a member of both the manager group and the system1 group. We want him to be able to see all tickets for system 1 but not for any other systems. (That part is easy enough and is being used currently.) User2 is a member of both the customer group and the system1 group. We want him to be able to see only closed tickets for system 1 but not for any other systems. For the part that is working currently we just have the system name populate in a dynamic group and then give that dynamic group access to the tickets. When trying to implement the part to allow User2 access to a limited selection based on the status of the ticket within a limited selection based on the system is where I am stuck. The only way I can figure to do this is by creating another set of groups. Instead of a system1 group, we would set up a manager-system1 group and a customer-system1 group. And then just use active links to fill in the dynamic group with the manager-system1 group unless the ticket is closed then we would put both groups in that field. This becomes a problem for us as we already have 9 user types like manager that need to be limited similarly and over 100 systems. Making a group for each type of user with each system would get complex very quickly. Also every time we added a new system we would need to create 9 new groups for it. The same goes for every time a system changes its name, that would be 9 groups we would need to update. If we were to ever add a new type of user that is over a hundred new groups that need to be made for it. While this is possible and manageable. I am looking for a more flexible solution. Is there another way to do this by just using a combination of the groups we already have? I thought I had it with a computed group with a Group Definition like: “Manager” AND “Dynamic Group” But sadly the system does not allow this. Of course I understand why, but I can’t think of a way to do something like that on the tickets themselves and not as a group. -- View this message in context: http://old.nabble.com/Muliple-layers-of-Row-Level-access-using-Dynamic-groups-tp31106995p31107102.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Muliple layers of Row Level access using Dynamic groups
I may have over thought this in my previous reply... How about having another form that relates customer group to system (you probably already have one). Then have a filter would fire when the status changes to Close, look up the corresponding customer group for the system in a Set Fields and append the customer group name to the field being used to grant row level access. We do something kind of similar with a custom form where some non-IT people work on the requests. A requests comes to their group, they do their part and then transfer the request to the IT department for implementation. We keep appending the groups in the row level field so any group that has touched the request does not lose access. We do not currently use it, but we have a field for Read access in addition to Write access. We built in the option to grant the currently assigned group write access and other groups that have been assigned read access. You just need workflow to move the group names around to the appropriate fields at the request transfers. HTH, Jason On Wed, Mar 9, 2011 at 8:40 PM, Jason Miller jason.mil...@gmail.com wrote: Is it a custom app? Maybe you can create a console for the customer group users and a table field that only shows resolved tickets by hard coding the status comparison in the table query? They will already have permissions to the records by being a member of system1 and then you just limit their results to query freely. This means either you A] do not allow table drill down and set Display Only fields in the console so they can see all the data they need (or open a detail report?) or B] allow them to open the Regular form but do not let them query directly from the form. Another idea is to have a hidden flag field that is set by workflow when a ticket is Closed. Then have an AL that fires on Search with the qualification being true if they are a member of a customer group (can be a computed group of all customer groups so you don't need to change code when groups are added/removed). This AL automatically sets the flag field and is used in QBE to only return record where the field is set and matches their criteria. This is not foolproof and not really a security control however. They can still access all records they have permissions to via ODBC (Crystal, Excel, Access). For a little better enforced workflow you could create a filter that throws an error and fires on Get if the Status Closed and they are a member of a customer group. This is not a terribly elegant solution but would work via ODBC also. Jason On Wed, Mar 9, 2011 at 6:58 AM, josepht timothy.jos...@gunter.af.milwrote: Oh forgot to specify we are using BMC Remedy AR System version 7.0.01. josepht wrote: We are trying to use Row Level access to limit users access to records based on two different qualifications. For example: User1 is a member of both the manager group and the system1 group. We want him to be able to see all tickets for system 1 but not for any other systems. (That part is easy enough and is being used currently.) User2 is a member of both the customer group and the system1 group. We want him to be able to see only closed tickets for system 1 but not for any other systems. For the part that is working currently we just have the system name populate in a dynamic group and then give that dynamic group access to the tickets. When trying to implement the part to allow User2 access to a limited selection based on the status of the ticket within a limited selection based on the system is where I am stuck. The only way I can figure to do this is by creating another set of groups. Instead of a system1 group, we would set up a manager-system1 group and a customer-system1 group. And then just use active links to fill in the dynamic group with the manager-system1 group unless the ticket is closed then we would put both groups in that field. This becomes a problem for us as we already have 9 user types like manager that need to be limited similarly and over 100 systems. Making a group for each type of user with each system would get complex very quickly. Also every time we added a new system we would need to create 9 new groups for it. The same goes for every time a system changes its name, that would be 9 groups we would need to update. If we were to ever add a new type of user that is over a hundred new groups that need to be made for it. While this is possible and manageable. I am looking for a more flexible solution. Is there another way to do this by just using a combination of the groups we already have? I thought I had it with a computed group with a Group Definition like: “Manager” AND “Dynamic Group” But sadly the system does not allow this. Of course I understand why, but I can’t think of a way to do something like that on the tickets themselves and not as a group. -- View
Duplicate arslist emails
Hi Listers, I am getting each arlist emails 5 times in my inbox, kindly suggest me how to prevent duplicate emails. Whenever I update any changes to my subscription I am getting an extra duplicate email. I.e I will start getting each emails 6 times. Thanks Regards, Raja v. Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Duplicate arslist emails
Its something to do with your mail server or how your client is receiving mails from the mail server.. if you are using outlook or any such email client using pop and smtp to send and receive mails, the process of receiving mails must be getting timed off and restarting resulting in duplicates.. I am not receiving any duplicates.. Joe From: Raja v Sent: Thursday, March 10, 2011 12:49 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Duplicate arslist emails ** Hi Listers, I am getting each arlist emails 5 times in my inbox, kindly suggest me how to prevent duplicate emails. Whenever I update any changes to my subscription I am getting an extra duplicate email. I.e I will start getting each emails 6 times. Thanks Regards, Raja v. Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Duplicate arslist emails
No me either. Have you set any forwards/rules? With Best Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 10, 2011 11:36 AM To: arslist@arslist.org Subject: Re: Duplicate arslist emails Its something to do with your mail server or how your client is receiving mails from the mail server.. if you are using outlook or any such email client using pop and smtp to send and receive mails, the process of receiving mails must be getting timed off and restarting resulting in duplicates.. I am not receiving any duplicates.. Joe From: Raja vmailto:kalairaja.vella...@wipro.com Sent: Thursday, March 10, 2011 12:49 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Duplicate arslist emails ** Hi Listers, I am getting each arlist emails 5 times in my inbox, kindly suggest me how to prevent duplicate emails. Whenever I update any changes to my subscription I am getting an extra duplicate email. I.e I will start getting each emails 6 times. Thanks Regards, Raja v. Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.comhttp://www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Duplicate arslist emails
No I haven't set any forward rules. Juz move to folder in outlook. Previously when I was using different id with arslist I was getting emails only one time. I had tried de-registring from the arlsit and registered again, still the result is the same. I will check on the mail server options as suggested by joe. Thanks Regards, Raja v. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nair, Rajesh SISPL Sent: Thursday, March 10, 2011 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Duplicate arslist emails ** No me either. Have you set any forwards/rules? With Best Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 10, 2011 11:36 AM To: arslist@arslist.org Subject: Re: Duplicate arslist emails Its something to do with your mail server or how your client is receiving mails from the mail server.. if you are using outlook or any such email client using pop and smtp to send and receive mails, the process of receiving mails must be getting timed off and restarting resulting in duplicates.. I am not receiving any duplicates.. Joe From: Raja vmailto:kalairaja.vella...@wipro.com Sent: Thursday, March 10, 2011 12:49 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Duplicate arslist emails ** Hi Listers, I am getting each arlist emails 5 times in my inbox, kindly suggest me how to prevent duplicate emails. Whenever I update any changes to my subscription I am getting an extra duplicate email. I.e I will start getting each emails 6 times. Thanks Regards, Raja v. Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.comhttp://www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
