Using login id in field 112
We are currently trying to setup ITSM 7.6.04 to restrict access based on a selected group of people. This group will be different for each ticket. Basically, the user will go into an Incident and select people to add to a restricted access list. We are trying to push this list of users to field 112. The BMC workflow documentation spells out the syntax (;'joeuser';'janeuser';). However, this throws out Error 417 stating there is no group defined. Now a way around this is to add each user as their own group. However, adding groups for each user and maintaining that as people are added/removed would probably not be the best idea. Has anyone had any success implementing this in 7.6.04? Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Running ARS in Read-Only mode?
You could create a new user, grant select access to all the remedy owned objects (tables and views), create synonyms for those objects for the new user, then connect Remedy to the db using the new user. This would ensure that Remedy will not update any data. I've never tested this, but it should work. There are some things that Remedy updates behind the scenes like AR System User Preferences; not sure what the impact to the system is in these cases. Axton On Wed, Sep 28, 2011 at 10:06 PM, Vaibhav Singhal vaibhavsing...@hcl.comwrote: ** Thanks John, Thanks Joe I appreciate your suggestion Joe. We already have this in Plan#1 :) Planning is in very early stage and we are collecting all possibilities and vendor advice. Cheers! Vaibhav -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza [jdso...@shyle.net] *Sent:* Thursday, September 29, 2011 7:57 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Running ARS in Read-Only mode? ** Vaibhav, What would be the purpose of running a system that costs almost an arm and a leg and a half to run it in a read only mode? Just curious.. Wouldn’t just a cheap RDBMS database (like Access) serve the same purpose if you just want to store relationship data, to just view it using some type of a frontend?? Even if you want to only report from that instance, it is sufficient to mirror the database to a reporting server, and install your reporting tools on that server. Personally I don’t see any other reason why you might want a read only AR System instance.. If you must have an AR Server instance installed there, then what John said will work. But it is a huge overkill for reading relational data.. Its like renting a over size U-Haul van for the purpose of going to the grocery to buy a dozen X-small chicken eggs.. Joe *From:* John Sundberg john.sundb...@kineticdata.com *Sent:* Wednesday, September 28, 2011 7:50 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Running ARS in Read-Only mode? ** Make all the licenses - read-only, disable escalations and write a filter for submit/modify/merge that produces a no you don't error message. -John Sent from my iPhone On Sep 28, 2011, at 5:54 PM, Vaibhav Singhal vaibhavsing...@hcl.com wrote: ** Hi List, I wonder if it's possible somehow to Run ARS 6.03, ITSM 6.3 in Read-Only mode? Thanks for your help. Cheers! Vaibhav -- ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Why ITIL is not standardize till now?
Well... In the past I have completed a lot of RD on ITIL software vendors for pure research or for the creation/response to RFP's. Amanullah if it is research you are doing - then I would suggest EMA. I don't know how well funded you are to do research, but you can set up a free account with EMA and look at some of the free advice they offer: (1) Website http://www.enterprisemanagement.com (2) ITIL Process Research http://www.enterprisemanagement.com/coverage/ITIL.php (3) IT Vendor Research http://www.enterprisemanagement.com/vendors/subscriptions.php (4) IT Management Solution Center (This is a free tool for getting some basic knowledge on vendors). http://itsolutions.enterprisemanagement.com/ I hope this helps. Good luck on the research. Be sure to send me a copy when you are done. On Sep 28, 11:38 am, David Sanders david.sand...@westoverconsulting.co.uk wrote: For a list of ITIL processes and toolsets take a look athttp://www.pinkelephant.com/PinkVERIFY/ And follow the 4 links at the bottom of the page... there are many more products than the four you list. The pages list which ITIL processes each vendor is verified for David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk webhttp://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Wednesday, September 28, 2011 2:16 PM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? Hi Elry, Thanks for your response. I am doing research on it, my research topic is Towards ITIL Processes Standardization. I want to study the processes of all companies(e.g. BMC Remedy, HP Openview, IBM Tivoli, and CA inc) which are using ITIL concepts. For BMC Remedy I have all processes of Incident Management, Problem Management, Change Management, Service Level Management, and Release Management. I don't have processes of HP Openview, IBM Tivoli, and CA inc. How can I get documents of processes? After studying all processes I can write something on my topic. Again thanks for your response and waiting for again response. Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Wednesday, September 28, 2011 4:19 PM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? Good Question... They seem to like to deal only with the academic generalities and refuse to roll up their sleeves and do the real work. I was fortunate do my ITIL Masters with one of the original founders of ITIL. He intimated that their goal was to provide a blueprint with general guidelines that could be adapted to various organizations; therefore, to actually get into the details would deter from their prime directive; ergo, organizations like Pink Elephant and guidelines like Pink Verify. Maybe in time as ITIL V3 matures - there will be more conclusive guidelines. On Sep 28, 1:15 am, IT (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.com wrote: Hi there, I visited the link and got good information thanks for the link. But my query is Why ITIL itself is not making its own standards? Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Monday, September 26, 2011 12:45 AM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards. http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools... On Sep 25, 7:25 am, Brian Pancia panc...@finityit.com wrote: Look at ISO 2. This is pretty much the standard for ITIL. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, September 25, 2011 3:31 AM To: arsl...@arslist.org Subject: Why ITIL is not standardize till now? ** Hi, Why ITIL is not standardize till now? If we see IEEE, they have their standards but ITIL don't have. Anybody knows about white paper on ITIL Standardization. Standards work best when they describe something in measureable terms that can be independently tested and verified. Standards define a definite output in unambiguous language to
Re: Using login id in field 112
Drop the leading and trailing semi-colon, make sure those double quotes are not part of the value. Make sure the server is configured for multiple assignee groups (Server Configuration- Configuration- Enable Multiple Assign Groups). Axton Grams On Thu, Sep 29, 2011 at 7:20 AM, Brian Pancia panc...@finityit.com wrote: ** We are currently trying to setup ITSM 7.6.04 to restrict access based on a selected group of people. This group will be different for each ticket. Basically, the user will go into an Incident and select people to add to a restricted access list. We are trying to push this list of users to field 112. The BMC workflow documentation spells out the syntax (;'joeuser';'janeuser';). However, this throws out Error 417 stating there is no group defined. Now a way around this is to add each user as their own group. However, adding groups for each user and maintaining that as people are added/removed would probably not be the best idea. Has anyone had any success implementing this in 7.6.04? ** ** Brian ** ** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Using login id in field 112
Hi, I do not think that the 112-field can hold user names. You have to use the 60xxx-fields for that. If you use those fields, your syntax should be correct. Just to be clear, the value of the data should be: ;'joeuser';'janeuser'; Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We are currently trying to setup ITSM 7.6.04 to restrict access based on a selected group of people. This group will be different for each ticket. Basically, the user will go into an Incident and select people to add to a restricted access list. We are trying to push this list of users to field 112. The BMC workflow documentation spells out the syntax (;'joeuser';'janeuser';). However, this throws out Error 417 stating there is no group defined. Now a way around this is to add each user as their own group. However, adding groups for each user and maintaining that as people are added/removed would probably not be the best idea. Has anyone had any success implementing this in 7.6.04? Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Using login id in field 112
From the docs it appears both field types support login names, group names, and role names: *To permit multiple user, group, and role names in the Assignee Group field and dynamic fields, select Enable Multiple Assign Groups on the Configuration tab of AR System Administration: Server Information form. To enter users Dan O’Connor and Mary Manager, group ID 12000, role ID -9000, and role Managers, use the following syntax:* * * *‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers* Axton Grams On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I do not think that the 112-field can hold user names. You have to use the 60xxx-fields for that. If you use those fields, your syntax should be correct. Just to be clear, the value of the data should be: ;'joeuser';'janeuser'; Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We are currently trying to setup ITSM 7.6.04 to restrict access based on a selected group of people. This group will be different for each ticket. Basically, the user will go into an Incident and select people to add to a restricted access list. We are trying to push this list of users to field 112. The BMC workflow documentation spells out the syntax (;'joeuser';'janeuser';). However, this throws out Error 417 stating there is no group defined. Now a way around this is to add each user as their own group. However, adding groups for each user and maintaining that as people are added/removed would probably not be the best idea. Has anyone had any success implementing this in 7.6.04? Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Using login id in field 112
Hi Axton, I tried this with the 112 field when the 60xxx fields was first introduced, but was unable to get it to work for 112... Maybe I made a mistake, or this was added/fixed later... Best Regards - Misi, RRR AB, http://rrr.se From the docs it appears both field types support login names, group names, and role names: *To permit multiple user, group, and role names in the Assignee Group field and dynamic fields, select Enable Multiple Assign Groups on the Configuration tab of AR System Administration: Server Information form. To enter users Dan O’Connor and Mary Manager, group ID 12000, role ID -9000, and role Managers, use the following syntax:* * * *‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers* Axton Grams On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I do not think that the 112-field can hold user names. You have to use the 60xxx-fields for that. If you use those fields, your syntax should be correct. Just to be clear, the value of the data should be: ;'joeuser';'janeuser'; Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We are currently trying to setup ITSM 7.6.04 to restrict access based on a selected group of people. This group will be different for each ticket. Basically, the user will go into an Incident and select people to add to a restricted access list. We are trying to push this list of users to field 112. The BMC workflow documentation spells out the syntax (;'joeuser';'janeuser';). However, this throws out Error 417 stating there is no group defined. Now a way around this is to add each user as their own group. However, adding groups for each user and maintaining that as people are added/removed would probably not be the best idea. Has anyone had any success implementing this in 7.6.04? Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Using login id in field 112
I tested the following in version 7.1p7: Set Field ID 112 to: 'user login';'user login';'user login' Set request ID to Assigned Group permission only. Only users whose userid appears in field id 112 can see the record. On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky m...@rrr.se wrote: Hi Axton, I tried this with the 112 field when the 60xxx fields was first introduced, but was unable to get it to work for 112... Maybe I made a mistake, or this was added/fixed later... Best Regards - Misi, RRR AB, http://rrr.se From the docs it appears both field types support login names, group names, and role names: *To permit multiple user, group, and role names in the Assignee Group field and dynamic fields, select Enable Multiple Assign Groups on the Configuration tab of AR System Administration: Server Information form. To enter users Dan O’Connor and Mary Manager, group ID 12000, role ID -9000, and role Managers, use the following syntax:* * * *‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers* Axton Grams On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I do not think that the 112-field can hold user names. You have to use the 60xxx-fields for that. If you use those fields, your syntax should be correct. Just to be clear, the value of the data should be: ;'joeuser';'janeuser'; Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We are currently trying to setup ITSM 7.6.04 to restrict access based on a selected group of people. This group will be different for each ticket. Basically, the user will go into an Incident and select people to add to a restricted access list. We are trying to push this list of users to field 112. The BMC workflow documentation spells out the syntax (;'joeuser';'janeuser';). However, this throws out Error 417 stating there is no group defined. Now a way around this is to add each user as their own group. However, adding groups for each user and maintaining that as people are added/removed would probably not be the best idea. Has anyone had any success implementing this in 7.6.04? Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where are the WWRUG11 document
Does anyone know if some of the WWRUG presentations will be made available at some point to those who did not attend? Maybe I'll make it to a WWRUG sometime... David Durling Enterprise IT Services University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, September 23, 2011 8:06 PM To: arslist@ARSLIST.ORG Subject: Where are the WWRUG11 document SOLVED Hi all WWRUG11 participants, I have attached an image, showing where to find all the WWRUG11 presentation PDFs from the http://manager.mingle360.com website. You may noticed that my mouse action is a little bit shaky at the moment, which may be a result of yesterdays celebration... Note that you will need your WWRUG11 minglestick login to be able to get them. Best Regards - Misi, RRR AB, http://www.rrr.se ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: EXTERNAL: Re: Outside of Reserved Range warning?
Since I have taken up writing a document regarding ‘good practices’ around development methods, which envelops the idea of adopting a convention on field ID’s I have got a few wheels spinning before I bring thought onto a formal document.. Adopting such conventions could mean projects where you do a ‘cleanup’. Meaning if these standards were not approached from day 1 and now you are on day n since the time the the ARS invaded your IT shop, going through a process of a smooth cleanup.. The archgid should help in most cases.. This until you notice that some of your AIE jobs, SLM rules, CMDB customizations were a part of those change field ID efforts.. I would like to hear about first hand experiences from those who have been impacted after the use of archgid in these specific areas. If there are other areas that you were affected and would like to share your experiences, please feel free to share your experiences either here or directly to me at my email. I am not so worried about web services, as such a cleanup would break web services too but it would only be a matter of redo your Mid-Tier cache and let consumers of your web services know what has changed in case they start experiencing some problems.. Joe From: Matt Laurenceau Sent: Thursday, September 29, 2011 7:53 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Outside of Reserved Range warning? ** John, (and all) Your thread enabled a lot of great things: a.. You won the longest thread Award during WWRUG (congrats! :) b.. A couple of people have been working on documenting Field ID Best Practices (already viewed 1300 times, Shyam currently leads this project) c.. Last week, during WWRUG, this idea grew into a bigger Community Development Best Practices initiative, very exciting! Anders, Joe, Misi, Carl, Shyam (and perhaps other I missed) have already contributed. Thanks a lot! By collaboratively documenting things, the whole Community is making great progress (proactively enabling tens of thousands of Remedy Admins worldwide :-) John, thanks a million for triggering this! What are the hottest topics to document ? Anything you'd like to write based on your experience ? Take care, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities Follow me @Matt_L Google Profiles, Skype: matt.laurenceau On Tue, Sep 13, 2011 at 10:37 AM, Matt Laurenceau matt.laurenc...@gmail.com wrote: Thanks a bunch Jason, adding your ideas as a comment directly on the DN Doc. I meet with Vijai in 6 hours, you'll see progress directly on DN (if you set Receive Email Notification on the AR Community - bottom-right Actions panel, below the very busy WWRUG feed ;-) Matt Senior Community Ambassador, BMC Communities BMC Software, matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On Tue, Sep 13, 2011 at 10:14 AM, Jason Miller jason.mil...@gmail.com wrote: ** A few comments: #3 One of the gotchas is many times you don't know a field will be used on multiple forms when you first create it. Some like First Name, Last Name, Requester Phone, etc will most likely be used on many forms but some are not so obvious when you start creating a form/application. I have some forms/apps that were quick solutions that kept growing and lived longer than I thought they ever would. For things like First Name, Last Name, etc, how would we indicate that it specific to one application (#1)? Do we indicate that it is a shared element somehow (foundation if you will) not specific to one application? #1 In the NOT section: I agree it is not too important to track who created the field. I have seen some of the conventions that capture the creator in the field ID however as time goes on is it really that important who created it? In the context of sharing applications in the community I think it is pretty meaningless. I also agree there are other ways to track this if needed. I have mentioned on the List before that I like to put Created in Change History field of workflow, fields and forms. That captures who and also the create date, which is not capture anywhere. However we have a Remedy form for tracking objects as you build/change them that gives us the who, when and the Change Request ID to provide a reference back to the business reason for the change (the plan is to integrated it with AR System Version Control: Object Modification Log to automate some). This form and a Crystal Reports also gives us the manifest for changes that need to be moved to live. Jason On Mon, Sep 12, 2011 at 9:50 AM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: ** Thank you for starting the new topic, Matt. Before we begin develop a standard, let’s address questions regarding the relevance of data to be captured in the database id. Assumptions Given
Re: Where are the WWRUG11 document
Hey David.. Unfortunately, if you did not attend WWRUG - they are not available. They are available to WWRUG attendees. You would have to contact the WWRUG organizers and ask them if they can make the information available. On Sep 29, 10:45 am, David Durling durl...@uga.edu wrote: Does anyone know if some of the WWRUG presentations will be made available at some point to those who did not attend? Maybe I'll make it to a WWRUG sometime... David Durling Enterprise IT Services University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Friday, September 23, 2011 8:06 PM To: arsl...@arslist.org Subject: Where are the WWRUG11 document SOLVED Hi all WWRUG11 participants, I have attached an image, showing where to find all the WWRUG11 presentation PDFs from thehttp://manager.mingle360.comwebsite. You may noticed that my mouse action is a little bit shaky at the moment, which may be a result of yesterdays celebration... Note that you will need your WWRUG11 minglestick login to be able to get them. Best Regards - Misi, RRR AB,http://www.rrr.se ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Login process flow
Hi to all, Some time ago I saw the process flow of the remedy login process. Does any one have a copy that I use in a doc I a putting together on how the AR server works. Thanks Howard Sent from my iPhone 4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Login process flow
I forgot to mention - the decision points with the bold outlines are server configuration settings. Thad On Thu, Sep 29, 2011 at 9:30 AM, Thad Esser thad.es...@gmail.com wrote: Howard, Does some time ago equate to 2007? If so, here is a flow that I had put together back then for a 6.3 system. It doesn't account for authentication chaining and hasn't been updated for any later versions, but it does cover the basics pretty well. At the very least it's a starting point. Thad On Thu, Sep 29, 2011 at 9:10 AM, Howard Richter hbr4...@gmail.comwrote: Hi to all, Some time ago I saw the process flow of the remedy login process. Does any one have a copy that I use in a doc I a putting together on how the AR server works. Thanks Howard Sent from my iPhone 4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Sync Asset UI with CMDB...
Hello All, Starting right off, does anyone know the what exactly the Sync Asset UI with CMDB process does? What it touches? My understanding from way back was that the following steps were performed on a class by the Sync: 1. Check to see if on the AST form, a 'Custom 0' tab exists. a. If the tab does not exist, create it. 2. Going to the last 'Custom X' tab found, is there room to add another field to it a. If no room, then create a new 'Custom X+1' tab. 3. Take the custom field found on the BMC.CORE class and add it into the view of the current AST form (if the field already exists on the AST form, then skip to the next custom field). 4. Put the custom field just added to the view onto the 'Custom X' tab (or newly created one). Normally this aligns it under the previous field 5. Repeat steps 2-4 for any other custom fields added. We have been running into a lot of problems with using the SyncUI, especially now that we have overlays involved. Does one even need to use the SyncUI? Can we not create our custom fields in the CMDB through the normal process, and then open the AST forms, create the overlay if needed, and add those fields into the view and then drop them where we want them? Is there any other meta data that gets added to other parts of the system by the SyncUI that the above steps would miss? Our current environments are both Linux and Solaris, using Oracle 11 and 7.6.04 SP2 where available. Any thoughts would be greatly appreciated. Brent Goodman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where are the WWRUG11 document
We are discussing if and when they will be available. Certainly not for a while since we have to retain the advantages of attending the conference. For next year we will have announcements around that topic. David, talk to HERD (Higher Education Remedy Developers) since they will be joining us and providing some session content specific to higher education next year. Thanks ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: September 29, 2011 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document Hey David.. Unfortunately, if you did not attend WWRUG - they are not available. They are available to WWRUG attendees. You would have to contact the WWRUG organizers and ask them if they can make the information available. On Sep 29, 10:45 am, David Durling durl...@uga.edu wrote: Does anyone know if some of the WWRUG presentations will be made available at some point to those who did not attend? Maybe I'll make it to a WWRUG sometime... David Durling Enterprise IT Services University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Friday, September 23, 2011 8:06 PM To: arsl...@arslist.org Subject: Where are the WWRUG11 document SOLVED Hi all WWRUG11 participants, I have attached an image, showing where to find all the WWRUG11 presentation PDFs from thehttp://manager.mingle360.comwebsite. You may noticed that my mouse action is a little bit shaky at the moment, which may be a result of yesterdays celebration... Note that you will need your WWRUG11 minglestick login to be able to get them. Best Regards - Misi, RRR AB,http://www.rrr.se __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
where did my RFE go - down a rabbit hole I think?
Matt (aka Mr. Community Ambassador), Is there any chance you'll be reviewing, updating, and improving the current RFE process? I'm sure I'm not the only one who feels the current process is a complete waste of time and energy. I'm so tired of submitting RFEs for processes BMC support state are working as designed, when we know full well if the same practices / design were implemented at other reputable software companies the developers/engineers would soon see the exit door. It just feels like the RFE is just a way to sideline the customer and their concerns over the quality and features delivered. We the customer (as admins and developers) in some cases are obliged to submit the RFE by our management/client when an ISS is not resolved to our satisfaction due to working as designed features, or lack of OOTB functionality. More often than not you never hear back regarding a status, and when you do - you have to start over from the beginning because the next engineer in line does understand the RFE because they don't have all the knowledge from the original related ISS. Hoping BMC would give the customers more of a voice in how RFEs are expedited, e.g. think open source model for how new features are added or bugs are fixed. Thanks in advance. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where are the WWRUG11 document
Okay, thanks Daniel Elry - David D. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Thursday, September 29, 2011 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document We are discussing if and when they will be available. Certainly not for a while since we have to retain the advantages of attending the conference. For next year we will have announcements around that topic. David, talk to HERD (Higher Education Remedy Developers) since they will be joining us and providing some session content specific to higher education next year. Thanks ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: September 29, 2011 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document Hey David.. Unfortunately, if you did not attend WWRUG - they are not available. They are available to WWRUG attendees. You would have to contact the WWRUG organizers and ask them if they can make the information available. On Sep 29, 10:45 am, David Durling durl...@uga.edu wrote: Does anyone know if some of the WWRUG presentations will be made available at some point to those who did not attend? Maybe I'll make it to a WWRUG sometime... David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: where did my RFE go - down a rabbit hole I think?
Hi Andrew RFE is a known item we need to work on :) I had a conversation 2 days ago about this very topic with Executives in Engineering and Product Mgmt. We'll let you know as soon as things move (can't share more for now :) About to end evening shift, ;) Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 29 sept. 2011, at 20:13, Andrew C Goodall ago...@jcpenney.com wrote: ** Matt (aka Mr. Community Ambassador), Is there any chance you’ll be reviewing, updating, and improving the current RFE process? I’m sure I’m not the only one who feels the current process is a complete waste of time and energy. I’m so tired of submitting RFEs for processes BMC support state are “working as designed”, when we know full well if the same practices / design were implemented at other reputable software companies the developers/engineers would soon see the exit door. It just feels like the RFE is just a way to sideline the customer and their concerns over the quality and features delivered. We the customer (as admins and developers) in some cases are obliged to submit the RFE by our management/client when an ISS is not resolved to our satisfaction due to “working as designed” features, or lack of OOTB functionality. More often than not you never hear back regarding a status, and when you do – you have to start over from the beginning because the next engineer in line does understand the RFE because they don’t have all the knowledge from the original related ISS. Hoping BMC would give the customers more of a voice in how RFEs are expedited, e.g. think open source model for how new features are added or bugs are fixed. Thanks in advance. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Birds of a Feather Field IDs
What was the result of the BOF session discussing Field IDs at WWRUG11? I think I recall hearing someone say that a decision/document would be posted somewhere. If so can anybody provide the link to that? *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Birds of a Feather Field IDs
Hi Ken, It is a work in progress (by the community). The document Field ID Best Practices can be found here: https://communities.bmc.com/communities/docs/DOC-16743. This is a section of a larger effort to (finally) document best practices and various procedures for AR development. The Community Development Best Practices (CDBP) landing page can be found here: https://communities.bmc.com/communities/docs/DOC-17062 Regarding the BOF. We had a good discussion although I don't remember too many decisions coming out of the session. Chuck Mousseau from BMC joined us (along with Matt L of course). Chuck gave use some insight as to how BMC internally manages Field ID reservations and keeping the same field consistent between forms (no need to go OT here with examples of where this does not happen). It was great to have him involved in the conversation as he challenged some ideas, asking what the values is as well as discussing ideas around Dev Studio/AR enhancements that would help us follow best practices. I left the session feeling that we are off to a good start and have BMC's ear and support in assisting with the process. Now we need the community's involvement. Check out the CDBP landing page and add to a document where you have additional insight. Create a new document for the topics listed that do not have one started already. We have a lot of very smart and experienced people on the ARSList as well as the BMC Communities. We have been asking for these things for some time and now it is time for us to take ownership and make it happen. Jason On Thu, Sep 29, 2011 at 12:18 PM, Cecil, Ken kce...@hubbell.com wrote: ** What was the result of the BOF session discussing Field IDs at WWRUG11? I think I recall hearing someone say that a decision/document would be posted somewhere. If so can anybody provide the link to that? *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses.www.Hubbell.com - Hubbell Incorporated** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Birds of a Feather Field IDs
Great. Thank you. I'll check it out and see if there is an area in which I can contribute. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, September 29, 2011 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Birds of a Feather Field IDs ** Hi Ken, It is a work in progress (by the community). The document Field ID Best Practices can be found here: https://communities.bmc.com/communities/docs/DOC-16743. This is a section of a larger effort to (finally) document best practices and various procedures for AR development. The Community Development Best Practices (CDBP) landing page can be found here: https://communities.bmc.com/communities/docs/DOC-17062 Regarding the BOF. We had a good discussion although I don't remember too many decisions coming out of the session. Chuck Mousseau from BMC joined us (along with Matt L of course). Chuck gave use some insight as to how BMC internally manages Field ID reservations and keeping the same field consistent between forms (no need to go OT here with examples of where this does not happen). It was great to have him involved in the conversation as he challenged some ideas, asking what the values is as well as discussing ideas around Dev Studio/AR enhancements that would help us follow best practices. I left the session feeling that we are off to a good start and have BMC's ear and support in assisting with the process. Now we need the community's involvement. Check out the CDBP landing page and add to a document where you have additional insight. Create a new document for the topics listed that do not have one started already. We have a lot of very smart and experienced people on the ARSList as well as the BMC Communities. We have been asking for these things for some time and now it is time for us to take ownership and make it happen. Jason On Thu, Sep 29, 2011 at 12:18 PM, Cecil, Ken kce...@hubbell.com wrote: ** What was the result of the BOF session discussing Field IDs at WWRUG11? I think I recall hearing someone say that a decision/document would be posted somewhere. If so can anybody provide the link to that? *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Using login id in field 112
Tried droping the quotes and semicolons at the beginning and end. Also, tried using field 6090 and 112. Neither work. This might be a bug in 7.6.04. The documentation says it's support, but it looks like I might have to go the individual group route. On Thu, Sep 29, 2011 at 9:44 AM, Frank Caruso caruso.fr...@gmail.comwrote: ** I tested the following in version 7.1p7: Set Field ID 112 to: 'user login';'user login';'user login' Set request ID to Assigned Group permission only. Only users whose userid appears in field id 112 can see the record. On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky m...@rrr.se wrote: Hi Axton, I tried this with the 112 field when the 60xxx fields was first introduced, but was unable to get it to work for 112... Maybe I made a mistake, or this was added/fixed later... Best Regards - Misi, RRR AB, http://rrr.se From the docs it appears both field types support login names, group names, and role names: *To permit multiple user, group, and role names in the Assignee Group field and dynamic fields, select Enable Multiple Assign Groups on the Configuration tab of AR System Administration: Server Information form. To enter users Dan O’Connor and Mary Manager, group ID 12000, role ID -9000, and role Managers, use the following syntax:* * * *‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers* Axton Grams On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I do not think that the 112-field can hold user names. You have to use the 60xxx-fields for that. If you use those fields, your syntax should be correct. Just to be clear, the value of the data should be: ;'joeuser';'janeuser'; Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We are currently trying to setup ITSM 7.6.04 to restrict access based on a selected group of people. This group will be different for each ticket. Basically, the user will go into an Incident and select people to add to a restricted access list. We are trying to push this list of users to field 112. The BMC workflow documentation spells out the syntax (;'joeuser';'janeuser';). However, this throws out Error 417 stating there is no group defined. Now a way around this is to add each user as their own group. However, adding groups for each user and maintaining that as people are added/removed would probably not be the best idea. Has anyone had any success implementing this in 7.6.04? Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Using login id in field 112
Did you check that your servers is configured to allow multiple assignee groups? Axton Grams On Thu, Sep 29, 2011 at 3:04 PM, Brian Pancia panc...@finityit.com wrote: ** Tried droping the quotes and semicolons at the beginning and end. Also, tried using field 6090 and 112. Neither work. This might be a bug in 7.6.04. The documentation says it's support, but it looks like I might have to go the individual group route. On Thu, Sep 29, 2011 at 9:44 AM, Frank Caruso caruso.fr...@gmail.comwrote: ** I tested the following in version 7.1p7: Set Field ID 112 to: 'user login';'user login';'user login' Set request ID to Assigned Group permission only. Only users whose userid appears in field id 112 can see the record. On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky m...@rrr.se wrote: Hi Axton, I tried this with the 112 field when the 60xxx fields was first introduced, but was unable to get it to work for 112... Maybe I made a mistake, or this was added/fixed later... Best Regards - Misi, RRR AB, http://rrr.se From the docs it appears both field types support login names, group names, and role names: *To permit multiple user, group, and role names in the Assignee Group field and dynamic fields, select Enable Multiple Assign Groups on the Configuration tab of AR System Administration: Server Information form. To enter users Dan O’Connor and Mary Manager, group ID 12000, role ID -9000, and role Managers, use the following syntax:* * * *‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers* Axton Grams On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I do not think that the 112-field can hold user names. You have to use the 60xxx-fields for that. If you use those fields, your syntax should be correct. Just to be clear, the value of the data should be: ;'joeuser';'janeuser'; Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We are currently trying to setup ITSM 7.6.04 to restrict access based on a selected group of people. This group will be different for each ticket. Basically, the user will go into an Incident and select people to add to a restricted access list. We are trying to push this list of users to field 112. The BMC workflow documentation spells out the syntax (;'joeuser';'janeuser';). However, this throws out Error 417 stating there is no group defined. Now a way around this is to add each user as their own group. However, adding groups for each user and maintaining that as people are added/removed would probably not be the best idea. Has anyone had any success implementing this in 7.6.04? Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Login process flow
Thad, Thanks this will help me alot. Take care, Howard On Thu, Sep 29, 2011 at 12:30 PM, Thad Esser thad.es...@gmail.com wrote: ** Howard, Does some time ago equate to 2007? If so, here is a flow that I had put together back then for a 6.3 system. It doesn't account for authentication chaining and hasn't been updated for any later versions, but it does cover the basics pretty well. At the very least it's a starting point. Thad On Thu, Sep 29, 2011 at 9:10 AM, Howard Richter hbr4...@gmail.comwrote: Hi to all, Some time ago I saw the process flow of the remedy login process. Does any one have a copy that I use in a doc I a putting together on how the AR server works. Thanks Howard Sent from my iPhone 4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Using login id in field 112
I am using ARS 6.3 and have multiple groups in field 112. In my case the groups I am using are one word groups such as Group1 Group2 I don't have quotes or semi-colons in between. Just a space and it works fine. Not sure how that might work with multi-names like Help Desk but thought I would pass this along. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Thursday, September 29, 2011 4:05 PM To: arslist@ARSLIST.ORG Subject: Re: Using login id in field 112 ** Tried droping the quotes and semicolons at the beginning and end. Also, tried using field 6090 and 112. Neither work. This might be a bug in 7.6.04. The documentation says it's support, but it looks like I might have to go the individual group route. On Thu, Sep 29, 2011 at 9:44 AM, Frank Caruso caruso.fr...@gmail.commailto:caruso.fr...@gmail.com wrote: ** I tested the following in version 7.1p7: Set Field ID 112 to: 'user login';'user login';'user login' Set request ID to Assigned Group permission only. Only users whose userid appears in field id 112 can see the record. On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: Hi Axton, I tried this with the 112 field when the 60xxx fields was first introduced, but was unable to get it to work for 112... Maybe I made a mistake, or this was added/fixed later... Best Regards - Misi, RRR AB, http://rrr.sehttp://rrr.se/ From the docs it appears both field types support login names, group names, and role names: *To permit multiple user, group, and role names in the Assignee Group field and dynamic fields, select Enable Multiple Assign Groups on the Configuration tab of AR System Administration: Server Information form. To enter users Dan O'Connor and Mary Manager, group ID 12000, role ID -9000, and role Managers, use the following syntax:* * * *'Dan O''Connor';'Mary Manager';12000;-9000;Managers* Axton Grams On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: Hi, I do not think that the 112-field can hold user names. You have to use the 60xxx-fields for that. If you use those fields, your syntax should be correct. Just to be clear, the value of the data should be: ;'joeuser';'janeuser'; Best Regards - Misi, RRR AB, http://www.rrr.sehttp://www.rrr.se/ (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.sehttp://rrr.se/. We are currently trying to setup ITSM 7.6.04 to restrict access based on a selected group of people. This group will be different for each ticket. Basically, the user will go into an Incident and select people to add to a restricted access list. We are trying to push this list of users to field 112. The BMC workflow documentation spells out the syntax (;'joeuser';'janeuser';). However, this throws out Error 417 stating there is no group defined. Now a way around this is to add each user as their own group. However, adding groups for each user and maintaining that as people are added/removed would probably not be the best idea. Has anyone had any success implementing this in 7.6.04? Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug11 www.wwrug.comhttp://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug11 www.wwrug.comhttp://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug11 www.wwrug.comhttp://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug11 www.wwrug.comhttp://www.wwrug.com/ ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended
Re: Where are the WWRUG11 document
Can someone explain what HERD is? Thanks! :) I saw this mentioned at WWRUG, but didn't know what it was. (I know it stands for Higher Education Remedy Developers). Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Thursday, September 29, 2011 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document We are discussing if and when they will be available. Certainly not for a while since we have to retain the advantages of attending the conference. For next year we will have announcements around that topic. David, talk to HERD (Higher Education Remedy Developers) since they will be joining us and providing some session content specific to higher education next year. Thanks ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: September 29, 2011 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document Hey David.. Unfortunately, if you did not attend WWRUG - they are not available. They are available to WWRUG attendees. You would have to contact the WWRUG organizers and ask them if they can make the information available. On Sep 29, 10:45 am, David Durling durl...@uga.edu wrote: Does anyone know if some of the WWRUG presentations will be made available at some point to those who did not attend? Maybe I'll make it to a WWRUG sometime... David Durling Enterprise IT Services University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Friday, September 23, 2011 8:06 PM To: arsl...@arslist.org Subject: Where are the WWRUG11 document SOLVED Hi all WWRUG11 participants, I have attached an image, showing where to find all the WWRUG11 presentation PDFs from thehttp://manager.mingle360.comwebsite. You may noticed that my mouse action is a little bit shaky at the moment, which may be a result of yesterdays celebration... Note that you will need your WWRUG11 minglestick login to be able to get them. Best Regards - Misi, RRR AB,http://www.rrr.se __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where are the WWRUG11 document
Is that a BSc or a BA :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, September 29, 2011 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document Can someone explain what HERD is? Thanks! :) I saw this mentioned at WWRUG, but didn't know what it was. (I know it stands for Higher Education Remedy Developers). Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Thursday, September 29, 2011 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document We are discussing if and when they will be available. Certainly not for a while since we have to retain the advantages of attending the conference. For next year we will have announcements around that topic. David, talk to HERD (Higher Education Remedy Developers) since they will be joining us and providing some session content specific to higher education next year. Thanks ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: September 29, 2011 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document Hey David.. Unfortunately, if you did not attend WWRUG - they are not available. They are available to WWRUG attendees. You would have to contact the WWRUG organizers and ask them if they can make the information available. On Sep 29, 10:45 am, David Durling durl...@uga.edu wrote: Does anyone know if some of the WWRUG presentations will be made available at some point to those who did not attend? Maybe I'll make it to a WWRUG sometime... David Durling Enterprise IT Services University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Friday, September 23, 2011 8:06 PM To: arsl...@arslist.org Subject: Where are the WWRUG11 document SOLVED Hi all WWRUG11 participants, I have attached an image, showing where to find all the WWRUG11 presentation PDFs from thehttp://manager.mingle360.comwebsite. You may noticed that my mouse action is a little bit shaky at the moment, which may be a result of yesterdays celebration... Note that you will need your WWRUG11 minglestick login to be able to get them. Best Regards - Misi, RRR AB,http://www.rrr.se __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where are the WWRUG11 document
Here is a link to one of the conferences, also Google HERD Remedy Developers http://www.stanford.edu/dept/its/events/2008/herd/ Patrick A. Dill Software Engineer UW Medicine IT Services School of Medicine University of Washington -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, September 29, 2011 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document Can someone explain what HERD is? Thanks! :) I saw this mentioned at WWRUG, but didn't know what it was. (I know it stands for Higher Education Remedy Developers). Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Thursday, September 29, 2011 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document We are discussing if and when they will be available. Certainly not for a while since we have to retain the advantages of attending the conference. For next year we will have announcements around that topic. David, talk to HERD (Higher Education Remedy Developers) since they will be joining us and providing some session content specific to higher education next year. Thanks ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: September 29, 2011 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: Where are the WWRUG11 document Hey David.. Unfortunately, if you did not attend WWRUG - they are not available. They are available to WWRUG attendees. You would have to contact the WWRUG organizers and ask them if they can make the information available. On Sep 29, 10:45 am, David Durling durl...@uga.edu wrote: Does anyone know if some of the WWRUG presentations will be made available at some point to those who did not attend? Maybe I'll make it to a WWRUG sometime... David Durling Enterprise IT Services University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Friday, September 23, 2011 8:06 PM To: arsl...@arslist.org Subject: Where are the WWRUG11 document SOLVED Hi all WWRUG11 participants, I have attached an image, showing where to find all the WWRUG11 presentation PDFs from thehttp://manager.mingle360.comwebsite. You may noticed that my mouse action is a little bit shaky at the moment, which may be a result of yesterdays celebration... Note that you will need your WWRUG11 minglestick login to be able to get them. Best Regards - Misi, RRR AB,http://www.rrr.se __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Using login id in field 112
Mark, Groups work fine. It's user names that are not going through. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, September 29, 2011 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Using login id in field 112 ** I am using ARS 6.3 and have multiple groups in field 112. In my case the groups I am using are one word groups such as Group1 Group2 I don't have quotes or semi-colons in between. Just a space and it works fine. Not sure how that might work with multi-names like Help Desk but thought I would pass this along. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Thursday, September 29, 2011 4:05 PM To: arslist@ARSLIST.ORG Subject: Re: Using login id in field 112 ** Tried droping the quotes and semicolons at the beginning and end. Also, tried using field 6090 and 112. Neither work. This might be a bug in 7.6.04. The documentation says it's support, but it looks like I might have to go the individual group route. On Thu, Sep 29, 2011 at 9:44 AM, Frank Caruso caruso.fr...@gmail.com wrote: ** I tested the following in version 7.1p7: Set Field ID 112 to: 'user login';'user login';'user login' Set request ID to Assigned Group permission only. Only users whose userid appears in field id 112 can see the record. On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky m...@rrr.se wrote: Hi Axton, I tried this with the 112 field when the 60xxx fields was first introduced, but was unable to get it to work for 112... Maybe I made a mistake, or this was added/fixed later... Best Regards - Misi, RRR AB, http://rrr.se http://rrr.se/ From the docs it appears both field types support login names, group names, and role names: *To permit multiple user, group, and role names in the Assignee Group field and dynamic fields, select Enable Multiple Assign Groups on the Configuration tab of AR System Administration: Server Information form. To enter users Dan O'Connor and Mary Manager, group ID 12000, role ID -9000, and role Managers, use the following syntax:* * * *'Dan O''Connor';'Mary Manager';12000;-9000;Managers* Axton Grams On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I do not think that the 112-field can hold user names. You have to use the 60xxx-fields for that. If you use those fields, your syntax should be correct. Just to be clear, the value of the data should be: ;'joeuser';'janeuser'; Best Regards - Misi, RRR AB, http://www.rrr.se http://www.rrr.se/ (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se http://rrr.se/ . We are currently trying to setup ITSM 7.6.04 to restrict access based on a selected group of people. This group will be different for each ticket. Basically, the user will go into an Incident and select people to add to a restricted access list. We are trying to push this list of users to field 112. The BMC workflow documentation spells out the syntax (;'joeuser';'janeuser';). However, this throws out Error 417 stating there is no group defined. Now a way around this is to add each user as their own group. However, adding groups for each user and maintaining that as people are added/removed would probably not be the best idea. Has anyone had any success implementing this in 7.6.04? Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to
Re: Using login id in field 112
Yep. It is. I think we have tried just about every possible combination of syntax. The odd thing is that it either pops up with the group error or populates with the settings from the Dynamic Access field on the user form. It looks like it is somehow using that field as a translation from the user form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Thursday, September 29, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: Re: Using login id in field 112 ** Did you check that your servers is configured to allow multiple assignee groups? Axton Grams On Thu, Sep 29, 2011 at 3:04 PM, Brian Pancia panc...@finityit.com wrote: ** Tried droping the quotes and semicolons at the beginning and end. Also, tried using field 6090 and 112. Neither work. This might be a bug in 7.6.04. The documentation says it's support, but it looks like I might have to go the individual group route. On Thu, Sep 29, 2011 at 9:44 AM, Frank Caruso caruso.fr...@gmail.com wrote: ** I tested the following in version 7.1p7: Set Field ID 112 to: 'user login';'user login';'user login' Set request ID to Assigned Group permission only. Only users whose userid appears in field id 112 can see the record. On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky m...@rrr.se wrote: Hi Axton, I tried this with the 112 field when the 60xxx fields was first introduced, but was unable to get it to work for 112... Maybe I made a mistake, or this was added/fixed later... Best Regards - Misi, RRR AB, http://rrr.se http://rrr.se/ From the docs it appears both field types support login names, group names, and role names: *To permit multiple user, group, and role names in the Assignee Group field and dynamic fields, select Enable Multiple Assign Groups on the Configuration tab of AR System Administration: Server Information form. To enter users Dan O'Connor and Mary Manager, group ID 12000, role ID -9000, and role Managers, use the following syntax:* * * *'Dan O''Connor';'Mary Manager';12000;-9000;Managers* Axton Grams On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I do not think that the 112-field can hold user names. You have to use the 60xxx-fields for that. If you use those fields, your syntax should be correct. Just to be clear, the value of the data should be: ;'joeuser';'janeuser'; Best Regards - Misi, RRR AB, http://www.rrr.se http://www.rrr.se/ (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se http://rrr.se/ . We are currently trying to setup ITSM 7.6.04 to restrict access based on a selected group of people. This group will be different for each ticket. Basically, the user will go into an Incident and select people to add to a restricted access list. We are trying to push this list of users to field 112. The BMC workflow documentation spells out the syntax (;'joeuser';'janeuser';). However, this throws out Error 417 stating there is no group defined. Now a way around this is to add each user as their own group. However, adding groups for each user and maintaining that as people are added/removed would probably not be the best idea. Has anyone had any success implementing this in 7.6.04? Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug11 www.wwrug.com http://www.wwrug.com/ ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the
