Display No Match Error
I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or Push fields action of an Active Link? It’s already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error – “No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)”. ** ** So I would like an additional option to be “Display Custom Error.” Or something like that. It would automatically be the type: Error, and I can just put some text under the “If No requests Match:” area if “Display Custom Error” is selected. ** ** Is this asking too much? Should I add it to the Ideas? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Fonemine's MobileForce and ITSM 7.6.4?
Joe, Thanks. This choice was made without contacting me (or anyone that knows of Remedy/ITSM). My guess it that the product solves some other needs and someone from their sales department said sure we can interface with Remedy. Our goal was for next year to look at the top vendors and then do a poc. This will be interesting, Howard Sent from one of Howard's iPads On Oct 7, 2013, at 1:47 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Howard, I have not worked with Fonemine’s MobileForce specifically but I worked with what could be a competing product for field force mobility, called ETAdirect from TOA Tech. TOA Tech’s ETAdirect like Fonemine’s MobileForce is also a cloud based solution, so not on premise, and needs the use of Web Services to communicate date back and forth. We had to include the use of an orchestration product, where the customer I worked for used Microsoft’s BizTalk to orchestrate date between ETAdirect and various other apps onsite which included Remedy. There is a chance that you might have to use a similar mechanism (use of an orchestration product) to interact with Fonemine’s MobileForce given that Remedy’s ability to consume certain types of constructs in some web services could be limiting. The orchestration product could talk to Fonemine’s MobileForce, and convey that information to Remedy and vice versa. As a result, some operations may not be real time, but could be made to look like almost real time by keeping the polling window really thin, where BizTalk processes a queue when an instant asynchronous communication is not possible. Have you’ll already established that Fonemine’s MobileForce, is the way to go to provide a solution to field force mobility? Or is it something that is being considered alongside with other solutions? Their engineers should be able to tell you if they were used in a similar environment. If you’ll are still open on what vendor product you’ll wish to use for field force mobility and would like to talk to representatives from ETAdirect, I will be more than happy to introduce you to them. Hope this information helps.. Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, October 07, 2013 1:09 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Fonemine’s MobileForce and ITSM 7.6.4? All, I was just brought into a project where we are looking to use Fonemine’s MobileForce with ITSM 7.6.4 and create a service request app. Since there is not a lot of info on the Fonemine’s MobileForce website. So I need to ask has anyone had any dealings with Fonemine’s MobileForce and ITSM 7.6.4 or even Remedy? Howard image001.gifhttp://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.gifimage003.gifhttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.pngimage004.gifhttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Why don't you replace the message text on ar system message catalog form instead? - Karthik On Oct 8, 2013 8:33 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or Push fields action of an Active Link? It’s already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error – “No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)”. ** ** So I would like an additional option to be “Display Custom Error.” Or something like that. It would automatically be the type: Error, and I can just put some text under the “If No requests Match:” area if “Display Custom Error” is selected. ** ** Is this asking too much? Should I add it to the Ideas? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BUG14 ? BSUG14?
There will have to be a code yes. I have spent 5.5 years dealing with the hotels and contracts and the answer to your suggestion is: not necessary other than ensuring that the room block can only be booked by conference attendees. Could be important if you don't want another company staying there and slipping paper under everyone's door (like in 2001). BMC will do what BMC does, and we need to be pragmatic. Some changes will be because it makes sense for a big corporation, some will be because the conference covers the entire product line, and some changes I am sure will be for the better. In the end, we just want to ensure that the core sessions that the BMC Remedy world needs are there. Resistance is futile. So, let's set aside comparisons until after the event. Let's help BMC go in the right direction for a great BMC User Event 2014, to be named something more interesting sometime soonish we are told. Dan Chairman WWRUG09-13 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: October 7, 2013 11:45 PM To: arslist@ARSLIST.ORG Subject: Re: BUG14 ? BSUG14? I don't think they can get you the codes directly - they must be using some sort of a tracking cookie to ensure that those rooms are booked by conference participants so the hotel could track that they were used in the right context. They probably then use that information to track their financial information related to the conference - in much the same way as when you buy an air ticket from lets say from lets say United even though you found that fare on Kayak. You do not see that same fare available on United if you searched United directly. That's only my guess. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, October 07, 2013 8:11 PM To: arslist@ARSLIST.ORG Subject: BUG14 ? BSUG14? Out of curiosity, I contacted the Swan/Dolphin hotels. BMC has a block of rooms at the Dolphin from 10/11 to 10/19 (this is from the reservation agent). The catch is that you HAVE to reserve your room via BMC. I hate conferences that do this! Just give us the rates and let us book our rooms! BMC are you watching??? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Thursday, October 03, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: WWRUG13 and more Folks, just a minute here between sessions to fill you in on on another big announcement that was almost lost in a flurry of Twinkie tossing at WWRUG13. We have heard that BMC will sponsor a larger scale user event at the Swan and Dolphin Resort starting October 13, 2014. The details are still to be announced but our hope is that many of the facets of the WWRUG conferences will be included. In addition to this, WWRUG will present a Closer To You conference event in late March or early April, 2014 in Bangalore, India! What better way to note that we are the World Wide Remedy Users Group than venture out to other parts of the world? The details on this are also in the very early planning stages but BMC and Unisys have agreed to be sponsors. We're still meeting in San Jose this week so things may change, but this much has been announced so far. Exciting stuff, so happy to be in San Jose! Wish you were here! Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
LJ, good idea, but I don't think that will work for an Active Link. The set field action is kicking off when the customer returns what they typed in the field (and adding other info to other fields if it finds a match). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, October 08, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
I took a look at that but I can't find this message on this form. It's ARERR 9278 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, October 08, 2013 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Why don't you replace the message text on ar system message catalog form instead? - Karthik On Oct 8, 2013 8:33 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Enable db logging on client side and see the SQL when you get the error message. You would be able to see how exactly ar system is fetching the message from db. Once found, replace the message. On Oct 8, 2013 8:56 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I took a look at that but I can't find this message on this form. It's ARERR 9278 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, October 08, 2013 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Why don't you replace the message text on ar system message catalog form instead? - Karthik On Oct 8, 2013 8:33 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1 DMT issue failure to import data...
Hi, I'm trying to import new products using the 8.1 DMT. The job hangs fairly early, and the arerror.log shows: Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Remedy Application Service is not allowed to access job Product_Catalog (ARERR 8753) Mon Oct 07 23:52:44 2013 390634 : An application command failed. (ARERR 4554) Mon Oct 07 23:52:44 2013 Application-Delete-Entry DMT:Action 0006905 If I try to delete the record in DMT:Action manually, I receive this error: Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Rick Phillips is not allowed to access job Product_Catalog (ARERR 8753) I've done some research, and found a lot of material to review regarding plug-in errors (including one I posted earlier this year, but that resolution doesn't work this time around). This has worked before, as I've imported all of the foundation data using DMT (although it was month's ago). Any ideas? This issue is holding up UAT. Thanks, Rick 8.1 ARS/ITSM/CMDB SQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Issue with certificates
Hi All, I am trying to set up a web service using SSL and have not been able to get it to work. I followed the instructions How to configure the AR System web services (version 7.6 and 8.x) I have loaded the certificate on my laptop where I have developer studio, and the AR Server, and restarted both. The CN in the certificate matches the server name. The URL that I am attempting to load works in a browser. https://myserver.min.navisite-int-net:8443/services/1.0/internalservice?wsdl When I try to load the URL in the field I get the following error java.security.cert.CertificateException: No name matching myserver.min.navisite-int.net found Best I can tell I have done everything right. Any suggestions or advice would be greatly appreciated. ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Continual Service Improvement NaviSite – A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-634-9337 Mobile: 315-882.5360 [cid:image001.gif@01CEC417.AB1F2500] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: 8.1 DMT issue failure to import data...
Here is the last entry in the arjavaplugin.log 2013-10-08 11:47:18,810 ERROR [pool-4-thread-25] com.bmc.arsys.pluginsvr.plugins.a (?:?) - getListEntryWithFields() FAILs in plugin: ARSYS.ARDBC.PENTAHO ERROR (8753): Error in plugin; Get List Entry With Fields not supported on form UDM:Execution On 10/8/2013 9:03 AM, Rick Phillips wrote: Hi, I'm trying to import new products using the 8.1 DMT. The job hangs fairly early, and the arerror.log shows: Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Remedy Application Service is not allowed to access job Product_Catalog (ARERR 8753) Mon Oct 07 23:52:44 2013 390634 : An application command failed. (ARERR 4554) Mon Oct 07 23:52:44 2013 Application-Delete-Entry DMT:Action 0006905 If I try to delete the record in DMT:Action manually, I receive this error: Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Rick Phillips is not allowed to access job Product_Catalog (ARERR 8753) I've done some research, and found a lot of material to review regarding plug-in errors (including one I posted earlier this year, but that resolution doesn't work this time around). This has worked before, as I've imported all of the foundation data using DMT (although it was month's ago). Any ideas? This issue is holding up UAT. Thanks, Rick 8.1 ARS/ITSM/CMDB SQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
The only problem with an error handler is it considers the error handled and allows processing to continue. I guess in the case of a Set Fields lookup AL there may not be additional processing but it is something to consider. Actually I have never tried an error handler in this context. I don't think you can. It isn't a transaction error it is a fiddling with the screen error. How would you associate the AL with the error handler Filter? Jason On Tue, Oct 8, 2013 at 8:03 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or Push fields action of an Active Link? It’s already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error – “No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)”. ** ** So I would like an additional option to be “Display Custom Error.” Or something like that. It would automatically be the type: Error, and I can just put some text under the “If No requests Match:” area if “Display Custom Error” is selected. ** ** Is this asking too much? Should I add it to the Ideas? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
I didn't see that it was an AL :)but in the case of it being a filterin the error handler, you still make it an error, which actually doesn't handle the error, it just throws one, which is why you get double the messages, but you get to give your own custom one instead of the system one. On Tue, Oct 8, 2013 at 11:12 AM, Jason Miller jason.mil...@gmail.comwrote: ** The only problem with an error handler is it considers the error handled and allows processing to continue. I guess in the case of a Set Fields lookup AL there may not be additional processing but it is something to consider. Actually I have never tried an error handler in this context. I don't think you can. It isn't a transaction error it is a fiddling with the screen error. How would you associate the AL with the error handler Filter? Jason On Tue, Oct 8, 2013 at 8:03 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or Push fields action of an Active Link? It’s already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error – “No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)”. ** ** So I would like an additional option to be “Display Custom Error.” Or something like that. It would automatically be the type: Error, and I can just put some text under the “If No requests Match:” area if “Display Custom Error” is selected. ** ** Is this asking too much? Should I add it to the Ideas? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
I think you have a great idea Lisa. Simple yet effective. I will vote for it. @Karthik I see value in being able to specify an error that is takes into account the context of the action. Yes the error could be made more friendly on a global scale using the message catalog however it would be even better to say no matching profiles were found, the CI could not be located in the CMDB, Please choose a valid Cost Center from the menu. Many of us are doing this today as Lisa indicated but we need temp fields and additional workflow. Jason On Tue, Oct 8, 2013 at 8:28 AM, Karthik karthik...@gmail.com wrote: ** Enable db logging on client side and see the SQL when you get the error message. You would be able to see how exactly ar system is fetching the message from db. Once found, replace the message. On Oct 8, 2013 8:56 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I took a look at that but I can't find this message on this form. It's ARERR 9278 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, October 08, 2013 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Why don't you replace the message text on ar system message catalog form instead? - Karthik On Oct 8, 2013 8:33 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: ADDM Engineer
All, I know... it's not Remedy... but need to find someone! Does anyone know an ADDM expert who is looking for short term work (till Feb.) who is a US Citizen and can get a low level clearance? Prefer someone in the DC/VA area but not a showstopper. Please let me know. Thanks. -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 DMT issue failure to import data...
Hi Rick, This is natural, you cannot query this form from either the User Tool or Browser - so you can ignore this error. I have had issue in the past with corrupt Jobs/Transformations in the repository that threw the below types of errors (repository was corrupt). Basically there was a mismatch between where the catalog points to for the Job/Transformation and when it attempts to load the Job it cannot find it in the catalog. Check your Jobs/Transformations are available in the Spoon client for the data you are loading and also check the AI Jobs form (UDM:Repoisitory:Job) for the correct ID of the Job/Transform and that it lines up with what is being called in the DMT Tool i.e. when you run the DMT Job (DMT:Job), it calls the AI Job (Job/Transform) via an ID in the repository. The import/export of the Spoon tool loads the Job/Transform into the repository as an attachment - these can sometimes not be present or corrupt and the ID's between the DMT Job (yes confusing as BMC are sharing terminology) and actual repository AI Job do not match. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: 08 October 2013 17:52 To: arslist@ARSLIST.ORG Subject: Re: 8.1 DMT issue failure to import data... Here is the last entry in the arjavaplugin.log 2013-10-08 11:47:18,810 ERROR [pool-4-thread-25] com.bmc.arsys.pluginsvr.plugins.a (?:?) - getListEntryWithFields() FAILs in plugin: ARSYS.ARDBC.PENTAHO ERROR (8753): Error in plugin; Get List Entry With Fields not supported on form UDM:Execution On 10/8/2013 9:03 AM, Rick Phillips wrote: Hi, I'm trying to import new products using the 8.1 DMT. The job hangs fairly early, and the arerror.log shows: Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Remedy Application Service is not allowed to access job Product_Catalog (ARERR 8753) Mon Oct 07 23:52:44 2013 390634 : An application command failed. (ARERR 4554) Mon Oct 07 23:52:44 2013 Application-Delete-Entry DMT:Action 0006905 If I try to delete the record in DMT:Action manually, I receive this error: Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Rick Phillips is not allowed to access job Product_Catalog (ARERR 8753) I've done some research, and found a lot of material to review regarding plug-in errors (including one I posted earlier this year, but that resolution doesn't work this time around). This has worked before, as I've imported all of the foundation data using DMT (although it was month's ago). Any ideas? This issue is holding up UAT. Thanks, Rick 8.1 ARS/ITSM/CMDB SQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Idea on BMC Communities: A lab environment/sessions at 2014 User World
All, Please have a look at this idea on BMC Communities and vote either way. Thanks! https://communities.bmc.com/ideas/3525 -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Lisa and others, There have been a number of responses to this message - from support to alternate options. The suggestion you have was considered, but it has serious limitations. What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if you wanted no error but to put a default value in the field? What if you wanted to send a notification but still error? What if you wanted to send a notification, set a default, and NOT error? What if you wanted to .. Just saying you want to have a message is very limiting and just handles one permutation of what people want to do. And, there are issues like What about localization? Suddenly there is a new place errors can come from and localization needs to be addressed. There is already a mechanism to handle all these different options - workflow. And, in FILTERS, there is a clean mechanism to have the logic triggered - the error handler functionality. This functionality allows you to specify a filter to be called if the current filter encounters an error. Then, you can do ANYTHING you want in that filter - including calling guides and multiple actions. In addition, it has a number of important characteristics: If you match the run if condition of the error handler, the error that was encountered is suppressed. The error condition disappears and the error itself disappears. You then execute the actions on the if branch and then continue with the filter following the original filter as if no error occurred. So, you do not get double errors under this condition as the system error is suppressed (if you are seeing the system error in addition still, that is a bug). if you do not, the error encountered is retained, but the else branch (if any) still runs and the actions there can do whatever you want. When they complete, the workflow terminates with the error. Your actions in either branch can be anything - including issuing another error. In addition, there are keywords that let you test the error number if you want to take action only on specific error numbers (like in this case, a no match error you want to handle but something else like a syntax or DB error you don't). Now, this sounds perfect. EXCEPT, error handlers are available for filters at this time but not for active links. Now, if your proposal is to add error handlers to active links. That is a terrific idea and it provides all the flexibility you are looking for. But, to just handle one special condition by adding a special way to handle one path is not that exciting. It is limiting to your flexibility at minimal savings of definition. And, to do it, you would need a multi-match error error message and then push fields would need the special handling for each and then It just spirals and has no end, and you have handled one limited set of conditions. The error handler handles everything in one clean, generic way with as much flexibility for processing as you could ever need. For those of you looking for handling within filters, check out the documentation around this feature, I think you will find it can do what you need. For those needing it on the client side, this feature is not present within active links at this time. I personally wish it was, but it is not. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, October 08, 2013 7:59 AM To: arslist@ARSLIST.ORG Subject: Display No Match Error ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE
Re: Idea on BMC Communities: A lab environment/sessions at 2014 User World
Just don't pay attention to the off topic comments. We don't have Dan to hold us to Friday for Friday Humor on the Communities :) On Tue, Oct 8, 2013 at 11:05 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** All, Please have a look at this idea on BMC Communities and vote either way. Thanks! https://communities.bmc.com/ideas/3525 -- *Tauf Chowdhury * _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BUG14 ? BSUG14?
Can't they call it RUG? There needs to be some kind of ARSlist poll on a new name for RUG, with RUG one of the selections. The name 'Remedy' will never go away, so it may as well stay :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BUG14 ? BSUG14?
The conference is going to be All BMC products... not just Remedy. It has to be all encompassing! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Tuesday, October 08, 2013 1:32 PM To: arslist@ARSLIST.ORG Subject: BUG14 ? BSUG14? Can't they call it RUG? There needs to be some kind of ARSlist poll on a new name for RUG, with RUG one of the selections. The name 'Remedy' will never go away, so it may as well stay :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS 7.6.04 install on Linux using Command Line
Hi All, I didn't find any instructions to install ARS 7.6.04 using command line. Neither have X-Windows installed nor do I have a jump host with X-Windows, just trying to understand if the command line install is possible or supported? Please advise. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Fonemine's MobileForce and ITSM 7.6.4?
Howard, I have not worked directly with Fonemine's MobileForce, but I am pretty sure you would require an orchestration engine between the two - one of the main reasons being Remedy's incapability of handling arrays, which most orchestration engines have no problem with. With a mobility solution especially in a communications environment, you are talking about both sending and receiving arrays, when creating appointment requests or requesting available appointment slots etc. So even though you'll have already settled on what that end solution is going to be, you'll may strongly need to consider the need for an orchestration engine such as the Atrium Orchestrator or Microsoft BizTalk to stand between the two solutions. At least evaluate the need for one if not commit a purchase, by testing your POC with and without one. I shouldn't be surprised if you face lots of difficulties without one. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Tuesday, October 08, 2013 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Fonemine's MobileForce and ITSM 7.6.4? Joe, Thanks. This choice was made without contacting me (or anyone that knows of Remedy/ITSM). My guess it that the product solves some other needs and someone from their sales department said sure we can interface with Remedy. Our goal was for next year to look at the top vendors and then do a poc. This will be interesting, Howard Sent from one of Howard's iPads On Oct 7, 2013, at 1:47 PM, Joe D'Souza jdso...@shyle.net wrote: ** Howard, I have not worked with Fonemine's MobileForce specifically but I worked with what could be a competing product for field force mobility, called ETAdirect from TOA Tech. TOA Tech's ETAdirect like Fonemine's MobileForce is also a cloud based solution, so not on premise, and needs the use of Web Services to communicate date back and forth. We had to include the use of an orchestration product, where the customer I worked for used Microsoft's BizTalk to orchestrate date between ETAdirect and various other apps onsite which included Remedy. There is a chance that you might have to use a similar mechanism (use of an orchestration product) to interact with Fonemine's MobileForce given that Remedy's ability to consume certain types of constructs in some web services could be limiting. The orchestration product could talk to Fonemine's MobileForce, and convey that information to Remedy and vice versa. As a result, some operations may not be real time, but could be made to look like almost real time by keeping the polling window really thin, where BizTalk processes a queue when an instant asynchronous communication is not possible. Have you'll already established that Fonemine's MobileForce, is the way to go to provide a solution to field force mobility? Or is it something that is being considered alongside with other solutions? Their engineers should be able to tell you if they were used in a similar environment. If you'll are still open on what vendor product you'll wish to use for field force mobility and would like to talk to representatives from ETAdirect, I will be more than happy to introduce you to them. Hope this information helps.. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, October 07, 2013 1:09 PM To: arslist@ARSLIST.ORG Subject: Fonemine's MobileForce and ITSM 7.6.4? All, I was just brought into a project where we are looking to use Fonemine's MobileForce with ITSM 7.6.4 and create a service request app. Since there is not a lot of info on the Fonemine's MobileForce website. So I need to ask has anyone had any dealings with Fonemine's MobileForce and ITSM 7.6.4 or even Remedy? Howard http://www.coxenterprises.com/ image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.gif http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image003.gif http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png image004.gif Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Interface_Create forms
In order to use the HPD:Interface_Create form or the CHG:ChangeInterface_Create form, you have to have the field name and the field ID, followed by the data. There used to be a way to export this into an excel (or notepad) back with the Remedy User Tool. It has been a while since I did that, so I don't remember... Does someone know how to get this exported? Here is an example: char-set: windows-1252 Schema: HPD:IncidentInterface_Create Server: x Login: user Password: pwd Action: Submit Format: Short z1D_Action !100076!: CREATE Contact Company* !100082!: x Last Name* !100018!: x First Name* !100019!: x Site+ ! 26001!: x Company*+ !11!: x Status ! 7!: New Impact* !100163!: 4-Minor/Localized Urgency* !100162!: 4-Low Priority !100164!: Support Company* !100251!: Thanks, Marcelo Martinez IT Change Management / Remedy Administration IT Customer Care Chevron Phillips Chemical Company, LP. 832.813.4262 832.381.7776 Notices: This message is conveyed, and any use is expressly subject to the disclaimer found at the following url: www.cpchem.com/forms/disclaimer1.asp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Interface_Create forms
What do you mean by in order to use? How are you trying to use it that it would need the Field ID and name in that format? Excel imports? Web Services? DB feeds? On Tue, Oct 8, 2013 at 3:16 PM, Martinez, Marcelo A marc...@cpchem.comwrote: ** In order to use the HPD:Interface_Create form or the CHG:ChangeInterface_Create form, you have to have the field name and the field ID, followed by the data. There used to be a way to export this into an excel (or notepad) back with the Remedy User Tool. It has been a while since I did that, so I don’t remember... Does someone know how to get this exported? Here is an example: char-set: windows-1252 Schema: HPD:IncidentInterface_Create Server: x Login: user Password: pwd Action: Submit Format: Short z1D_Action !100076!: CREATE Contact Company* !100082!: x Last Name* !100018!: x First Name* !100019!: x Site+ ! 26001!: x Company*+ !11!: x Status ! 7!: New Impact* !100163!: 4-Minor/Localized Urgency* !100162!: 4-Low Priority !100164!: Support Company* !100251!: Thanks, *Marcelo Martinez* IT Change Management / Remedy Administration IT Customer Care Chevron Phillips Chemical Company, LP. 832.813.4262 832.381.7776 *Notices:* This message is conveyed, and any use is expressly subject to the disclaimer found at the following url: *www.cpchem.com/forms/disclaimer1.asp*http://www.cpchem.com/forms/disclaimer1.asp _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Interface_Create forms
Hi Marcelo, Are you referring to the email template? Right click on a form in Dev Studio and export email template. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, October 08, 2013 2:17 PM To: arslist@ARSLIST.ORG Subject: Interface_Create forms ** In order to use the HPD:Interface_Create form or the CHG:ChangeInterface_Create form, you have to have the field name and the field ID, followed by the data. There used to be a way to export this into an excel (or notepad) back with the Remedy User Tool. It has been a while since I did that, so I don't remember... Does someone know how to get this exported? Here is an example: char-set: windows-1252 Schema: HPD:IncidentInterface_Create Server: x Login: user Password: pwd Action: Submit Format: Short z1D_Action !100076!: CREATE Contact Company* !100082!: x Last Name* !100018!: x First Name* !100019!: x Site+ ! 26001!: x Company*+ !11!: x Status ! 7!: New Impact* !100163!: 4-Minor/Localized Urgency* !100162!: 4-Low Priority !100164!: Support Company* !100251!: Thanks, Marcelo Martinez IT Change Management / Remedy Administration IT Customer Care Chevron Phillips Chemical Company, LP. 832.813.4262 832.381.7776 Notices: This message is conveyed, and any use is expressly subject to the disclaimer found at the following url: www.cpchem.com/forms/disclaimer1.asp _ARSlist: Where the Answers Are and have been for 20 years_ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Fred, That is a definite option. I just wanted someone else to do the muddying And, this is not even an inefficient option. Why? Because the set fields operation is doing a lookup so will do a round trip from the client to the server. Well, that is exactly what the service action will do. One round trip. It just has a stop off to run a filter on the way to the DB. So, the overall cost is almost the same as for an active link. Yes, you do end up with a filter and a filter error handler in addition to your active link vs just one extra error handler active link if error handlers were allowed there. But, the overall performance is the same. And, if you had the same lookup in several places, you could use the same service to save on definitions with full and consistent error handling for each place. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 08, 2013 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Another suggestion is to do the lookup with Filters using a Service action from an Active Link Or did I just muddy the waters even more ;) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, October 08, 2013 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Lisa and others, There have been a number of responses to this message - from support to alternate options. The suggestion you have was considered, but it has serious limitations. What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if you wanted no error but to put a default value in the field? What if you wanted to send a notification but still error? What if you wanted to send a notification, set a default, and NOT error? What if you wanted to .. Just saying you want to have a message is very limiting and just handles one permutation of what people want to do. And, there are issues like What about localization? Suddenly there is a new place errors can come from and localization needs to be addressed. There is already a mechanism to handle all these different options - workflow. And, in FILTERS, there is a clean mechanism to have the logic triggered - the error handler functionality. This functionality allows you to specify a filter to be called if the current filter encounters an error. Then, you can do ANYTHING you want in that filter - including calling guides and multiple actions. In addition, it has a number of important characteristics: If you match the run if condition of the error handler, the error that was encountered is suppressed. The error condition disappears and the error itself disappears. You then execute the actions on the if branch and then continue with the filter following the original filter as if no error occurred. So, you do not get double errors under this condition as the system error is suppressed (if you are seeing the system error in addition still, that is a bug). if you do not, the error encountered is retained, but the else branch (if any) still runs and the actions there can do whatever you want. When they complete, the workflow terminates with the error. Your actions in either branch can be anything - including issuing another error. In addition, there are keywords that let you test the error number if you want to take action only on specific error numbers (like in this case, a no match error you want to handle but something else like a syntax or DB error you don't). Now, this sounds perfect. EXCEPT, error handlers are available for filters at this time but not for active links. Now, if your proposal is to add error handlers to active links. That is a terrific idea and it provides all the flexibility you are looking for. But, to just handle one special condition by adding a special way to handle one path is not that exciting. It is limiting to your flexibility at minimal savings of definition. And, to do it, you would need a multi-match error error message and then push fields would need the special handling for each and then It just spirals and has no end, and you have handled one limited set of conditions. The error handler handles everything in one clean, generic way with as much flexibility for processing as you could ever need. For those of you looking for handling within filters, check out the documentation around this feature, I think you will find it can do what you need. For those needing it on the client side, this feature is not present within active links at this time. I personally wish it was, but it is not. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, October 08, 2013 7:59 AM To:
Java for ARS Install?
Hi All, Looking at the compatibility matrix for ARS 7.6.04, 8.0, 8.1 and it lists minimum version of Java supported. Just wanted to clarify, is Java only needed for Midtier and Email Engine or it is also needed for ARS Install? As we plan to install ARS, Email Engine, Midtier on all separate servers/VMs. Please advise. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Interface_Create forms
Hey Christian, Good to hear from you! (still have that DR #9 for you) Yes, that is exactly what I was referring to. I was looking in the wrong place. Thanks. Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Smerz, Christian Sent: Tuesday, October 08, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Interface_Create forms ** Hi Marcelo, Are you referring to the email template? Right click on a form in Dev Studio and export email template. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, October 08, 2013 2:17 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Interface_Create forms ** In order to use the HPD:Interface_Create form or the CHG:ChangeInterface_Create form, you have to have the field name and the field ID, followed by the data. There used to be a way to export this into an excel (or notepad) back with the Remedy User Tool. It has been a while since I did that, so I don't remember... Does someone know how to get this exported? Here is an example: char-set: windows-1252 Schema: HPD:IncidentInterface_Create Server: x Login: user Password: pwd Action: Submit Format: Short z1D_Action !100076!: CREATE Contact Company* !100082!: x Last Name* !100018!: x First Name* !100019!: x Site+ ! 26001!: x Company*+ !11!: x Status ! 7!: New Impact* !100163!: 4-Minor/Localized Urgency* !100162!: 4-Low Priority !100164!: Support Company* !100251!: Thanks, Marcelo Martinez IT Change Management / Remedy Administration IT Customer Care Chevron Phillips Chemical Company, LP. 832.813.4262 832.381.7776 Notices: This message is conveyed, and any use is expressly subject to the disclaimer found at the following url: www.cpchem.com/forms/disclaimer1.asp _ARSlist: Where the Answers Are and have been for 20 years_ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Doug, Attached is an example of the bug you mention above. A form with two filters...a filter that throws an error with an error handler, and an error handler that also throws an error (in an attempt to get the error message to change)but the result is that the client still receives both messages. With your input that it's a bug, I have logged a ticket with BMC regarding this bug. (ISS04200338) On Tue, Oct 8, 2013 at 12:24 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Lisa and others, ** ** There have been a number of responses to this message – from support to alternate options. ** ** The suggestion you have was considered, but it has serious limitations.*** * ** ** What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if you wanted no error but to put a default value in the field? What if you wanted to send a notification but still error? What if you wanted to send a notification, set a default, and NOT error?** ** What if you wanted to …… ** ** Just saying you want to have a message is very limiting and just handles one permutation of what people want to do. ** ** And, there are issues like ** ** What about localization? Suddenly there is a new place errors can come from and localization needs to be addressed. ** ** There is already a mechanism to handle all these different options – workflow. ** ** And, in FILTERS, there is a clean mechanism to have the logic triggered – the error handler functionality. ** ** This functionality allows you to specify a filter to be called if the current filter encounters an error. Then, you can do ANYTHING you want in that filter – including calling guides and multiple actions. ** ** In addition, it has a number of important characteristics: ** ** If you match the run if condition of the error handler, the error that was encountered is suppressed. The error condition disappears and the error itself disappears. You then execute the actions on the if branch and then continue with the filter following the original filter as if no error occurred. So, you do not get double errors under this condition as the system error is suppressed (if you are seeing the system error in addition still, that is a bug). ** ** if you do not, the error encountered is retained, but the else branch (if any) still runs and the actions there can do whatever you want. When they complete, the workflow terminates with the error. ** ** Your actions in either branch can be anything – including issuing another error. ** ** In addition, there are keywords that let you test the error number if you want to take action only on specific error numbers (like in this case, a no match error you want to handle but something else like a syntax or DB error you don't). ** ** Now, this sounds perfect. EXCEPT, error handlers are available for filters at this time but not for active links. ** ** ** ** Now, if your proposal is to add error handlers to active links….. That is a terrific idea and it provides all the flexibility you are looking for. ** ** But, to just handle one special condition by adding a special way to handle one path is not that exciting. It is limiting to your flexibility at minimal savings of definition. And, to do it, you would need a multi-match error error message and then push fields would need the special handling for each and then…. It just spirals and has no end, and you have handled one limited set of conditions. The error handler handles everything in one clean, generic way with as much flexibility for processing as you could ever need. ** ** For those of you looking for handling within filters, check out the documentation around this feature, I think you will find it can do what you need. ** ** For those needing it on the client side, this feature is not present within active links at this time. I personally wish it was, but it is not. ** ** Doug Mueller ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa A DLA CTR INFORMATION OPERATIONS *Sent:* Tuesday, October 08, 2013 7:59 AM *To:* arslist@ARSLIST.ORG *Subject:* Display No Match Error ** ** ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or
Re: Java for ARS Install?
Raj, Many plugins to Remedy are now Java based, so all 3 components you mention are now in need of Java. On Tue, Oct 8, 2013 at 1:26 PM, Raj ravi6...@gmail.com wrote: ** Hi All, Looking at the compatibility matrix for ARS 7.6.04, 8.0, 8.1 and it lists minimum version of Java supported. Just wanted to clarify, is Java only needed for Midtier and Email Engine or it is also needed for ARS Install? As we plan to install ARS, Email Engine, Midtier on all separate servers/VMs. Please advise. Thanks, Raj _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Interface_Create forms - DR
I have some DR11 or 12. We didn't like... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, October 08, 2013 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Interface_Create forms ** Hey Christian, Good to hear from you! (still have that DR #9 for you) Yes, that is exactly what I was referring to. I was looking in the wrong place. Thanks. Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Smerz, Christian Sent: Tuesday, October 08, 2013 2:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Interface_Create forms ** Hi Marcelo, Are you referring to the email template? Right click on a form in Dev Studio and export email template. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, October 08, 2013 2:17 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Interface_Create forms ** In order to use the HPD:Interface_Create form or the CHG:ChangeInterface_Create form, you have to have the field name and the field ID, followed by the data. There used to be a way to export this into an excel (or notepad) back with the Remedy User Tool. It has been a while since I did that, so I don't remember... Does someone know how to get this exported? Here is an example: char-set: windows-1252 Schema: HPD:IncidentInterface_Create Server: x Login: user Password: pwd Action: Submit Format: Short z1D_Action !100076!: CREATE Contact Company* !100082!: x Last Name* !100018!: x First Name* !100019!: x Site+ ! 26001!: x Company*+ !11!: x Status ! 7!: New Impact* !100163!: 4-Minor/Localized Urgency* !100162!: 4-Low Priority !100164!: Support Company* !100251!: Thanks, Marcelo Martinez IT Change Management / Remedy Administration IT Customer Care Chevron Phillips Chemical Company, LP. 832.813.4262 832.381.7776 Notices: This message is conveyed, and any use is expressly subject to the disclaimer found at the following url: www.cpchem.com/forms/disclaimer1.asp _ARSlist: Where the Answers Are and have been for 20 years_ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Interface_Create forms
Tauf, sorry, I should have explained in more detail. In the past, we've used the format below to send auto generated emails (from SQL, Lotus Notes, etc.) to Remedy and create incidents. Is the ID needed? Maybe not... that's just how we've used it in the past. What I am looking into is the same functionality but for Changes. SCCM will send an email to Remedy and create a change request. what I don't know is how will the workflow handle associating CIs.. 300-400 CIs to one change. Could we use other methods? Possibly, but wanted to test this one for now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, October 08, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Interface_Create forms ** What do you mean by in order to use? How are you trying to use it that it would need the Field ID and name in that format? Excel imports? Web Services? DB feeds? On Tue, Oct 8, 2013 at 3:16 PM, Martinez, Marcelo A marc...@cpchem.commailto:marc...@cpchem.com wrote: ** In order to use the HPD:Interface_Create form or the CHG:ChangeInterface_Create form, you have to have the field name and the field ID, followed by the data. There used to be a way to export this into an excel (or notepad) back with the Remedy User Tool. It has been a while since I did that, so I don't remember... Does someone know how to get this exported? Here is an example: char-set: windows-1252 Schema: HPD:IncidentInterface_Create Server: x Login: user Password: pwd Action: Submit Format: Short z1D_Action !100076!: CREATE Contact Company* !100082!: x Last Name* !100018!: x First Name* !100019!: x Site+ ! 26001!: x Company*+ !11!: x Status ! 7!: New Impact* !100163!: 4-Minor/Localized Urgency* !100162!: 4-Low Priority !100164!: Support Company* !100251!: Thanks, Marcelo Martinez IT Change Management / Remedy Administration IT Customer Care Chevron Phillips Chemical Company, LP. 832.813.4262tel:832.813.4262 832.381.7776tel:832.381.7776 Notices: This message is conveyed, and any use is expressly subject to the disclaimer found at the following url: www.cpchem.com/forms/disclaimer1.asphttp://www.cpchem.com/forms/disclaimer1.asp _ARSlist: Where the Answers Are and have been for 20 years_ -- Tauf Chowdhury _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
I'll try this as well! Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 08, 2013 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Another suggestion is to do the lookup with Filters using a Service action from an Active Link Or did I just muddy the waters even more ;) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, October 08, 2013 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Lisa and others, There have been a number of responses to this message - from support to alternate options. The suggestion you have was considered, but it has serious limitations. What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if you wanted no error but to put a default value in the field? What if you wanted to send a notification but still error? What if you wanted to send a notification, set a default, and NOT error? What if you wanted to .. Just saying you want to have a message is very limiting and just handles one permutation of what people want to do. And, there are issues like What about localization? Suddenly there is a new place errors can come from and localization needs to be addressed. There is already a mechanism to handle all these different options - workflow. And, in FILTERS, there is a clean mechanism to have the logic triggered - the error handler functionality. This functionality allows you to specify a filter to be called if the current filter encounters an error. Then, you can do ANYTHING you want in that filter - including calling guides and multiple actions. In addition, it has a number of important characteristics: If you match the run if condition of the error handler, the error that was encountered is suppressed. The error condition disappears and the error itself disappears. You then execute the actions on the if branch and then continue with the filter following the original filter as if no error occurred. So, you do not get double errors under this condition as the system error is suppressed (if you are seeing the system error in addition still, that is a bug). if you do not, the error encountered is retained, but the else branch (if any) still runs and the actions there can do whatever you want. When they complete, the workflow terminates with the error. Your actions in either branch can be anything - including issuing another error. In addition, there are keywords that let you test the error number if you want to take action only on specific error numbers (like in this case, a no match error you want to handle but something else like a syntax or DB error you don't). Now, this sounds perfect. EXCEPT, error handlers are available for filters at this time but not for active links. Now, if your proposal is to add error handlers to active links. That is a terrific idea and it provides all the flexibility you are looking for. But, to just handle one special condition by adding a special way to handle one path is not that exciting. It is limiting to your flexibility at minimal savings of definition. And, to do it, you would need a multi-match error error message and then push fields would need the special handling for each and then It just spirals and has no end, and you have handled one limited set of conditions. The error handler handles everything in one clean, generic way with as much flexibility for processing as you could ever need. For those of you looking for handling within filters, check out the documentation around this feature, I think you will find it can do what you need. For those needing it on the client side, this feature is not present within active links at this time. I personally wish it was, but it is not. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, October 08, 2013 7:59 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Display No Match Error ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of
Re: Display No Match Error
I guess if it was considered (and ultimately not implemented), then I'm not going to post it as an idea. I understand your point. The workflow isn't hard, it's just another temp field and Active Link, but I just thought it would be SO slick to be able to customize the No Match error. Maybe I'll put an idea out there to include Error Handling on Active Links. That would probably help me as well! Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, October 08, 2013 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Lisa and others, There have been a number of responses to this message - from support to alternate options. The suggestion you have was considered, but it has serious limitations. What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if you wanted no error but to put a default value in the field? What if you wanted to send a notification but still error? What if you wanted to send a notification, set a default, and NOT error? What if you wanted to .. Just saying you want to have a message is very limiting and just handles one permutation of what people want to do. And, there are issues like What about localization? Suddenly there is a new place errors can come from and localization needs to be addressed. There is already a mechanism to handle all these different options - workflow. And, in FILTERS, there is a clean mechanism to have the logic triggered - the error handler functionality. This functionality allows you to specify a filter to be called if the current filter encounters an error. Then, you can do ANYTHING you want in that filter - including calling guides and multiple actions. In addition, it has a number of important characteristics: If you match the run if condition of the error handler, the error that was encountered is suppressed. The error condition disappears and the error itself disappears. You then execute the actions on the if branch and then continue with the filter following the original filter as if no error occurred. So, you do not get double errors under this condition as the system error is suppressed (if you are seeing the system error in addition still, that is a bug). if you do not, the error encountered is retained, but the else branch (if any) still runs and the actions there can do whatever you want. When they complete, the workflow terminates with the error. Your actions in either branch can be anything - including issuing another error. In addition, there are keywords that let you test the error number if you want to take action only on specific error numbers (like in this case, a no match error you want to handle but something else like a syntax or DB error you don't). Now, this sounds perfect. EXCEPT, error handlers are available for filters at this time but not for active links. Now, if your proposal is to add error handlers to active links. That is a terrific idea and it provides all the flexibility you are looking for. But, to just handle one special condition by adding a special way to handle one path is not that exciting. It is limiting to your flexibility at minimal savings of definition. And, to do it, you would need a multi-match error error message and then push fields would need the special handling for each and then It just spirals and has no end, and you have handled one limited set of conditions. The error handler handles everything in one clean, generic way with as much flexibility for processing as you could ever need. For those of you looking for handling within filters, check out the documentation around this feature, I think you will find it can do what you need. For those needing it on the client side, this feature is not present within active links at this time. I personally wish it was, but it is not. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, October 08, 2013 7:59 AM To: arslist@ARSLIST.ORG Subject: Display No Match Error ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box
Re: Java for ARS Install?
Thanks Lj. Would the need change if I am performing an ARS upgrade from 5.1.2.(5.1.26.37.17.6.048.1)? No ITSM. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java for ARS Install?
Well...I don't recall exactly when the Java plugin server started being used for some plugins instead of C by defaultI'm pretty sure that the web services plugin turned Java in 7.6.04I know the LDAP one is Java in 8.1even with no ITSM you have ootb ones that are in usefor most of the Java plugins there are C alternatives still available...so 'need' is a relative termbut for standard config, yes it's needed as early as 7.6.04, maybe earlier. On Tue, Oct 8, 2013 at 1:54 PM, Raj ravi6...@gmail.com wrote: ** Thanks Lj. Would the need change if I am performing an ARS upgrade from 5.1.2.(5.1.26.37.17.6.048.1)? No ITSM. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java for ARS Install?
Hi, Which version of java you are using currently? ARS 7.x, 8.x supports Java 1.5 version. Regards, Rajkumar Padole. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: 08 October 2013 12:55 To: arslist@ARSLIST.ORG Subject: Re: Java for ARS Install? ** Thanks Lj. Would the need change if I am performing an ARS upgrade from 5.1.2.(5.1.26.37.17.6.048.1)? No ITSM. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Support Company based muti-tenancy
John I've run into this at a couple of sites, and the problem has ALWAYS been the common user base. Never had a solution that didn't involve tinkering with the code to change the default behavior of multi-tenancy's additive permission model. -- Thank You, Chris Danaceau FINRA 240-386-6728 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Marshall Sent: Monday, September 30, 2013 2:28 PM To: arslist@ARSLIST.ORG Subject: Support Company based muti-tenancy I wanted to see if anyone out there can give me some suggestions on how to accomplish the following in the ITSM 8.1 environment WITHOUT any coding changes… I am working for a university that has several departments that would like to use the ITSM in a multi tenancy fashion; so each department would like to have their own set of rules, support groups, etc. and NOT allow the other departments to see their tickets and them not see the other department’s tickets. So far, it sounds like a straight multi-tenancy setup, however the issue here is that ALL the departments would like use the same user base but have their department rules apply. I know that I can use the “Support Company Access Config” to share the people data across the various departments, but then my dilemma is that when a support user select a customer, that customer’s company gets populated with a company which might not be (and probably won’t be) the same company (department) of the support user, so the support user’s company (department) rules will not be applied, it will be the rules associated to the customer's company. Any ideas/suggestions on how to force it to be the support person’s company (department) rules, again, short of coding changes? Thanks for any help/ideas/etc. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Error on startup: Malformed \uxxxx encoding
Hello, Has anyone seen this error in their arcarte-stderr--MM-DD.log file when starting AR Server? - Exception in thread main java.lang.IllegalArgumentException: Malformed \u encoding. at java.util.Properties.loadConvert(Properties.java:568) at java.util.Properties.load0(Properties.java:391) at java.util.Properties.load(Properties.java:341) at org.pentaho.di.www.ARCarte.loadRAppPasswords(Unknown Source) at org.pentaho.di.www.Carte.runCarte(Unknown Source) at org.pentaho.di.www.Carte.main(Unknown Source) - After four tries, armonitor gives up trying to start it. Google says its most likely that I need double slashes as part of a path in a java properties file somewhere. Where would I look? Or is that a red herring? This is only happening in one environment; two others are fine. I've compared settings between the three, but am obviously missing something. ARS 8.1 OS: Windows 2008 R2 DB: SQL Server Thanks, Thad P.S. BMC has already had me update the application password in UDM:RAppPassword. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error on startup: Malformed \uxxxx encoding
Thad, I agree with the google analysis...the method that's throwing the exception is trying to load a properties file, and it obviously can't because of some sort of error. Have you run the parameter files through something like 'ExamDiff' to see if there is some sort of difference that your eyes aren't seeing? On Tue, Oct 8, 2013 at 3:23 PM, Thad Esser thad.es...@gmail.com wrote: ** Hello, Has anyone seen this error in their arcarte-stderr--MM-DD.log file when starting AR Server? - Exception in thread main java.lang.IllegalArgumentException: Malformed \u encoding. at java.util.Properties.loadConvert(Properties.java:568) at java.util.Properties.load0(Properties.java:391) at java.util.Properties.load(Properties.java:341) at org.pentaho.di.www.ARCarte.loadRAppPasswords(Unknown Source) at org.pentaho.di.www.Carte.runCarte(Unknown Source) at org.pentaho.di.www.Carte.main(Unknown Source) - After four tries, armonitor gives up trying to start it. Google says its most likely that I need double slashes as part of a path in a java properties file somewhere. Where would I look? Or is that a red herring? This is only happening in one environment; two others are fine. I've compared settings between the three, but am obviously missing something. ARS 8.1 OS: Windows 2008 R2 DB: SQL Server Thanks, Thad P.S. BMC has already had me update the application password in UDM:RAppPassword. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error on startup: Malformed \uxxxx encoding
I've compared every file I can find (using WinMerge) with no luck. Mostly just server name differences. If you have a specific parameter file in mind, I'm all ears. Thanks, Thad On Tue, Oct 8, 2013 at 2:28 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Thad, I agree with the google analysis...the method that's throwing the exception is trying to load a properties file, and it obviously can't because of some sort of error. Have you run the parameter files through something like 'ExamDiff' to see if there is some sort of difference that your eyes aren't seeing? On Tue, Oct 8, 2013 at 3:23 PM, Thad Esser thad.es...@gmail.com wrote: ** Hello, Has anyone seen this error in their arcarte-stderr--MM-DD.log file when starting AR Server? - Exception in thread main java.lang.IllegalArgumentException: Malformed \u encoding. at java.util.Properties.loadConvert(Properties.java:568) at java.util.Properties.load0(Properties.java:391) at java.util.Properties.load(Properties.java:341) at org.pentaho.di.www.ARCarte.loadRAppPasswords(Unknown Source) at org.pentaho.di.www.Carte.runCarte(Unknown Source) at org.pentaho.di.www.Carte.main(Unknown Source) - After four tries, armonitor gives up trying to start it. Google says its most likely that I need double slashes as part of a path in a java properties file somewhere. Where would I look? Or is that a red herring? This is only happening in one environment; two others are fine. I've compared settings between the three, but am obviously missing something. ARS 8.1 OS: Windows 2008 R2 DB: SQL Server Thanks, Thad P.S. BMC has already had me update the application password in UDM:RAppPassword. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Sort of OT: Pictures of WWRUG13..
Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error on startup: Malformed \uxxxx encoding
Unfortunately not On Oct 8, 2013 3:52 PM, Thad Esser thad.es...@gmail.com wrote: ** I've compared every file I can find (using WinMerge) with no luck. Mostly just server name differences. If you have a specific parameter file in mind, I'm all ears. Thanks, Thad On Tue, Oct 8, 2013 at 2:28 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Thad, I agree with the google analysis...the method that's throwing the exception is trying to load a properties file, and it obviously can't because of some sort of error. Have you run the parameter files through something like 'ExamDiff' to see if there is some sort of difference that your eyes aren't seeing? On Tue, Oct 8, 2013 at 3:23 PM, Thad Esser thad.es...@gmail.com wrote: ** Hello, Has anyone seen this error in their arcarte-stderr--MM-DD.log file when starting AR Server? - Exception in thread main java.lang.IllegalArgumentException: Malformed \u encoding. at java.util.Properties.loadConvert(Properties.java:568) at java.util.Properties.load0(Properties.java:391) at java.util.Properties.load(Properties.java:341) at org.pentaho.di.www.ARCarte.loadRAppPasswords(Unknown Source) at org.pentaho.di.www.Carte.runCarte(Unknown Source) at org.pentaho.di.www.Carte.main(Unknown Source) - After four tries, armonitor gives up trying to start it. Google says its most likely that I need double slashes as part of a path in a java properties file somewhere. Where would I look? Or is that a red herring? This is only happening in one environment; two others are fine. I've compared settings between the three, but am obviously missing something. ARS 8.1 OS: Windows 2008 R2 DB: SQL Server Thanks, Thad P.S. BMC has already had me update the application password in UDM:RAppPassword. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
The WWRUG: World Wide BMC Remedy Users Group* *community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. ** ** I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. ** ** Joe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java for ARS Install?
Per compatibility matrix, the following Java versions are listed as compatible but my question was more inclined to the need of Java, is Java needed for ARS, EE or MT ? Where can I find this information in BMC docs to support this...? 1. Java 2 Platform, Standard Edition version 5 Update 12 for ARS 7.6.04 Java Platform, Standard Edition version 6 Update 17 for ARS 8.1 As we are planning on installing ARS, EE and MT on separate servers so trying to understand the need for Java. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 7.6.04 install on Linux using Command Line
Thanks Fred. I found Appendix B in ARS v7.6.04 Install doc which describes Silent Install. Assume this is what you are referring to. Any experience, gotchas using this method. Trying to eliminate any potential issues which I might encounter doing down this path. Noticed there are atleast couple listed in KB. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no "album" function on BMC community (sadly).We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites...On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:Am there..Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible!JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13..** The "WWRUG: World Wide BMC Remedy Users Group" community: https://communities.bmc.com/groups/worldwide-remedy-user-groupJasonOn Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them.I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing..Joe_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Sort of OT: Pictures of WWRUG13..
Joe... 'Old dog' != New Trick :) If you don't use an external service and link to it I say create a document. You can embed pictures in it. There are some size limitations though (not sure off the top of my head). Jason On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote: ** Well you could create a discussion ( https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document ( https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post ( https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos ( http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Tuesday, October 08, 2013 6:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group* *community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700contai nerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containe rID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co ntainerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
Drat let me see how that works out. I'll try it later tonight after I get back from watching Gravity which I heard has broken all box office records for this year for the first week in just 2 days.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** Joe... 'Old dog' != New Trick :) If you don't use an external service and link to it I say create a document. You can embed pictures in it. There are some size limitations though (not sure off the top of my head). Jason On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote: ** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700 https://communities.bmc.com/discussion/create.jspa?containerType=700contai nerID=1029 containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700 https://communities.bmc.com/document/create.jspa?containerType=700containe rID=1029 containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37 https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co ntainerID=2412 containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
If you find out let me know. I have a couple of videos as well. Hbr Sent from my iPhone 5 On Oct 8, 2013, at 7:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** Drat let me see how that works out. I’ll try it later tonight after I get back from watching Gravity which I heard has broken all box office records for this year for the first week in just 2 days.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** Joe... 'Old dog' != New Trick :) If you don't use an external service and link to it I say create a document. You can embed pictures in it. There are some size limitations though (not sure off the top of my head). Jason On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote: ** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
**
Indeed that's often the case. That's the case for Google + for example which limits to 2000+ pixel (at least until very recently).We had a pro account on flickr but it's not available anymore ("lol")...The flickr free account though sounds good enough, the limit for a picture is 200 MB / photo (1 TB overall) and it compresses to quite a lot of versions (http://www.flickr.com/help/photos/) but the original size remains.For example you have this picture:http://www.flickr.com/photos/88660367@N05/10113207695/in/set-72157636240541474That exists in a lot of versions (http://www.flickr.com/photos/88660367@N05/10113207695/sizes/l/in/set-72157636240541474/), and also the original size (5184x3888 for 6.3 MB):http://www.flickr.com/photos/88660367@N05/10113207695/sizes/o/in/set-72157636240541474/http://farm3.staticflickr.com/2859/10113207695_f4bab96dae_o_d.jpgAnd on this picture you still have the EXIF.Laurent.On 09 Oct, 2013,at 01:35 AM, Joe D'Souza jdso...@shyle.net wrote:I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13..Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no "album" function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:Am there..Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible!JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13..** The "WWRUG: World Wide BMC Remedy Users Group" community: https://communities.bmc.com/groups/worldwide-remedy-user-groupJasonOn Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them.I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing..Joe_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Sort of OT: Pictures of WWRUG13..
** For videos youtube should work nicely.There shouldn't be any time limit as before. I uploaded a 17 minutes + in 1080p movie (2.5 GB+ file size) during the wwrug:http://www.youtube.com/watch?v=wUTu5xswkd0If memory serves, I just had to go into my youtube account and said I wanted to unlock the 15 minutes limit (channel parameter- longer videos), something like that, I see it in French :p :https://support.google.com/youtube/answer/71673?hl=en_USOn 09 Oct, 2013,at 01:50 AM, Howard Richter hbr4...@gmail.com wrote:If you find out let me know. I have a couple of videos as well.HbrSent from my iPhone 5On Oct 8, 2013, at 7:37 PM, Joe D'Souza jdso...@shyle.net wrote:** Drat let me see how that works out.I’ll try it later tonight after I get back from watching Gravity which I heard has broken all box office records for this year for the first week in just 2 days..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13..** Joe... 'Old dog' != "New Trick" :)If you don't use an external service and link to it I say create a document. You can embed pictures in it. There are some size limitations though (not sure off the top of my head).JasonOn Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote:** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no "album" function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:Am there..Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible!JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13..** The "WWRUG: World Wide BMC Remedy Users Group" community: https://communities.bmc.com/groups/worldwide-remedy-user-groupJasonOn Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them.I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing..Joe_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_
Re: 8.1 DMT issue failure to import data...
Carl, Thanks for the response. Your assessment was precisely what our problem was, although in our case both the jobs and transformation were missing completely! Not sure what happened there, but we imported the correct job/trans for the import that I was doing (product catalog), and successfully completed the import via DMT. Next task is to determine how to move the remainder of the ITSM (foundation?) jobs/trans to complete the set in spoon. Not sure what happened to the original jobs/trans as I completed a foundation data import via DMT as late as a couple of months ago. Thanks again, Rick On 10/8/2013 10:58 AM, Carl Wilson wrote: Hi Rick, This is natural, you cannot query this form from either the User Tool or Browser - so you can ignore this error. I have had issue in the past with corrupt Jobs/Transformations in the repository that threw the below types of errors (repository was corrupt). Basically there was a mismatch between where the catalog points to for the Job/Transformation and when it attempts to load the Job it cannot find it in the catalog. Check your Jobs/Transformations are available in the Spoon client for the data you are loading and also check the AI Jobs form (UDM:Repoisitory:Job) for the correct ID of the Job/Transform and that it lines up with what is being called in the DMT Tool i.e. when you run the DMT Job (DMT:Job), it calls the AI Job (Job/Transform) via an ID in the repository. The import/export of the Spoon tool loads the Job/Transform into the repository as an attachment - these can sometimes not be present or corrupt and the ID's between the DMT Job (yes confusing as BMC are sharing terminology) and actual repository AI Job do not match. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: 08 October 2013 17:52 To: arslist@ARSLIST.ORG Subject: Re: 8.1 DMT issue failure to import data... Here is the last entry in the arjavaplugin.log 2013-10-08 11:47:18,810 ERROR [pool-4-thread-25] com.bmc.arsys.pluginsvr.plugins.a (?:?) - getListEntryWithFields() FAILs in plugin: ARSYS.ARDBC.PENTAHO ERROR (8753): Error in plugin; Get List Entry With Fields not supported on form UDM:Execution On 10/8/2013 9:03 AM, Rick Phillips wrote: Hi, I'm trying to import new products using the 8.1 DMT. The job hangs fairly early, and the arerror.log shows: Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Remedy Application Service is not allowed to access job Product_Catalog (ARERR 8753) Mon Oct 07 23:52:44 2013 390634 : An application command failed. (ARERR 4554) Mon Oct 07 23:52:44 2013 Application-Delete-Entry DMT:Action 0006905 If I try to delete the record in DMT:Action manually, I receive this error: Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Rick Phillips is not allowed to access job Product_Catalog (ARERR 8753) I've done some research, and found a lot of material to review regarding plug-in errors (including one I posted earlier this year, but that resolution doesn't work this time around). This has worked before, as I've imported all of the foundation data using DMT (although it was month's ago). Any ideas? This issue is holding up UAT. Thanks, Rick 8.1 ARS/ITSM/CMDB SQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error on startup: Malformed \uxxxx encoding
Check the Path in Environment Variables on your AR server. There was an issue where the java path had to be one of the first paths in the string. I can't recall the exact error I used to get but it seems similar. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, October 08, 2013 4:58 PM To: arslist@ARSLIST.ORG Subject: Re: Error on startup: Malformed \u encoding ** Unfortunately not On Oct 8, 2013 3:52 PM, Thad Esser thad.es...@gmail.commailto:thad.es...@gmail.com wrote: ** I've compared every file I can find (using WinMerge) with no luck. Mostly just server name differences. If you have a specific parameter file in mind, I'm all ears. Thanks, Thad On Tue, Oct 8, 2013 at 2:28 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** Thad, I agree with the google analysis...the method that's throwing the exception is trying to load a properties file, and it obviously can't because of some sort of error. Have you run the parameter files through something like 'ExamDiff' to see if there is some sort of difference that your eyes aren't seeing? On Tue, Oct 8, 2013 at 3:23 PM, Thad Esser thad.es...@gmail.commailto:thad.es...@gmail.com wrote: ** Hello, Has anyone seen this error in their arcarte-stderr--MM-DD.log file when starting AR Server? - Exception in thread main java.lang.IllegalArgumentException: Malformed \u encoding. at java.util.Properties.loadConvert(Properties.java:568) at java.util.Properties.load0(Properties.java:391) at java.util.Properties.load(Properties.java:341) at org.pentaho.di.www.ARCarte.loadRAppPasswords(Unknown Source) at org.pentaho.di.www.Carte.runCarte(Unknown Source) at org.pentaho.di.www.Carte.main(Unknown Source) - After four tries, armonitor gives up trying to start it. Google says its most likely that I need double slashes as part of a path in a java properties file somewhere. Where would I look? Or is that a red herring? This is only happening in one environment; two others are fine. I've compared settings between the three, but am obviously missing something. ARS 8.1 OS: Windows 2008 R2 DB: SQL Server Thanks, Thad P.S. BMC has already had me update the application password in UDM:RAppPassword. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 DMT issue failure to import data...
Hi Rick, I have seen this on a completely fresh install of 8.0 before, and had another issue where the plugin for AI was not installed correctly on the ARS/ITSM install (I came in after the install) and then no Jobs/Transforms loaded at all (had to fix that one after the fact - thus pulling apart the DMT - joy). As they are initially installed by the installer, an error can cause them to not be loaded correctly into the repository - a export from a working system and import into the target via Spoon is all that is needed. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: 09 October 2013 01:19 To: arslist@ARSLIST.ORG Subject: Re: 8.1 DMT issue failure to import data... Carl, Thanks for the response. Your assessment was precisely what our problem was, although in our case both the jobs and transformation were missing completely! Not sure what happened there, but we imported the correct job/trans for the import that I was doing (product catalog), and successfully completed the import via DMT. Next task is to determine how to move the remainder of the ITSM (foundation?) jobs/trans to complete the set in spoon. Not sure what happened to the original jobs/trans as I completed a foundation data import via DMT as late as a couple of months ago. Thanks again, Rick On 10/8/2013 10:58 AM, Carl Wilson wrote: Hi Rick, This is natural, you cannot query this form from either the User Tool or Browser - so you can ignore this error. I have had issue in the past with corrupt Jobs/Transformations in the repository that threw the below types of errors (repository was corrupt). Basically there was a mismatch between where the catalog points to for the Job/Transformation and when it attempts to load the Job it cannot find it in the catalog. Check your Jobs/Transformations are available in the Spoon client for the data you are loading and also check the AI Jobs form (UDM:Repoisitory:Job) for the correct ID of the Job/Transform and that it lines up with what is being called in the DMT Tool i.e. when you run the DMT Job (DMT:Job), it calls the AI Job (Job/Transform) via an ID in the repository. The import/export of the Spoon tool loads the Job/Transform into the repository as an attachment - these can sometimes not be present or corrupt and the ID's between the DMT Job (yes confusing as BMC are sharing terminology) and actual repository AI Job do not match. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: 08 October 2013 17:52 To: arslist@ARSLIST.ORG Subject: Re: 8.1 DMT issue failure to import data... Here is the last entry in the arjavaplugin.log 2013-10-08 11:47:18,810 ERROR [pool-4-thread-25] com.bmc.arsys.pluginsvr.plugins.a (?:?) - getListEntryWithFields() FAILs in plugin: ARSYS.ARDBC.PENTAHO ERROR (8753): Error in plugin; Get List Entry With Fields not supported on form UDM:Execution On 10/8/2013 9:03 AM, Rick Phillips wrote: Hi, I'm trying to import new products using the 8.1 DMT. The job hangs fairly early, and the arerror.log shows: Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Remedy Application Service is not allowed to access job Product_Catalog (ARERR 8753) Mon Oct 07 23:52:44 2013 390634 : An application command failed. (ARERR 4554) Mon Oct 07 23:52:44 2013 Application-Delete-Entry DMT:Action 0006905 If I try to delete the record in DMT:Action manually, I receive this error: Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Rick Phillips is not allowed to access job Product_Catalog (ARERR 8753) I've done some research, and found a lot of material to review regarding plug-in errors (including one I posted earlier this year, but that resolution doesn't work this time around). This has worked before, as I've imported all of the foundation data using DMT (although it was month's ago). Any ideas? This issue is holding up UAT. Thanks, Rick 8.1 ARS/ITSM/CMDB SQL __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and
Re: Sort of OT: Pictures of WWRUG13..
How about flickr? -John On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. ** ** Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *laurent matheo *Sent:* Tuesday, October 08, 2013 7:17 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of OT: Pictures of WWRUG13.. ** ** Well you could create a discussion ( https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document ( https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post ( https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos ( http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Tuesday, October 08, 2013 6:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group* *community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. Save the date! *KEG14* February 24-25, 2014 *For more information, click here * - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
If they have increased it to as much as 200 MB / picture, then I have not used flicker for a very very long time! The very first time I had wanted to try it and found that they use a compression method that you could loose most of your EXIF information, I didn't even bother creating an account. I prefer storing my pictures in a NEF format so I can play around with it if need be although most of the time I prefer to keep them untouched by photo editing software. I tend to use photo editing software for very primary tasks like captioning them, and in case my sensor caught a mole, to remove that out, considering I have a old digital camera. I'll let you'll know where I end up hosting them. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:53 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Indeed that's often the case. That's the case for Google + for example which limits to 2000+ pixel (at least until very recently). We had a pro account on flickr but it's not available anymore (lol)... The flickr free account though sounds good enough, the limit for a picture is 200 MB / photo (1 TB overall) and it compresses to quite a lot of versions (http://www.flickr.com/help/photos/) but the original size remains. For example you have this picture: http://www.flickr.com/photos/88660367@N05/10113207695/in/set-721576362405414 74 That exists in a lot of versions (http://www.flickr.com/photos/88660367@N05/10113207695/sizes/l/in/set-721576 36240541474/), and also the original size (5184x3888 for 6.3 MB): http://www.flickr.com/photos/88660367@N05/10113207695/sizes/o/in/set-7215763 6240541474/ http://farm3.staticflickr.com/2859/10113207695_f4bab96dae_o_d.jpg And on this picture you still have the EXIF. Laurent. On 09 Oct, 2013,at 01:35 AM, Joe D'Souza jdso...@shyle.net wrote: I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700contai nerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containe rID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co ntainerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
Youtube does compress your files though. So if you intend to store high quality videos, you may want to find a better storage solution. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:58 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. For videos youtube should work nicely. There shouldn't be any time limit as before. I uploaded a 17 minutes + in 1080p movie (2.5 GB+ file size) during the wwrug: http://www.youtube.com/watch?v=wUTu5xswkd0 If memory serves, I just had to go into my youtube account and said I wanted to unlock the 15 minutes limit (channel parameter- longer videos), something like that, I see it in French :p : https://support.google.com/youtube/answer/71673?hl=en_US On 09 Oct, 2013,at 01:50 AM, Howard Richter hbr4...@gmail.com wrote: If you find out let me know. I have a couple of videos as well. Hbr Sent from my iPhone 5 On Oct 8, 2013, at 7:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** Drat let me see how that works out. I'll try it later tonight after I get back from watching Gravity which I heard has broken all box office records for this year for the first week in just 2 days.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** Joe... 'Old dog' != New Trick :) If you don't use an external service and link to it I say create a document. You can embed pictures in it. There are some size limitations though (not sure off the top of my head). Jason On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote: ** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700 https://communities.bmc.com/discussion/create.jspa?containerType=700contai nerID=1029 containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700 https://communities.bmc.com/document/create.jspa?containerType=700containe rID=1029 containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37 https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co ntainerID=2412 containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
BMC Communities documents image file size limitations: Maximum file size: 2.0 MB. Also, please note that images larger than 1600px wide or 900px tall will be scaled to fit those limits in your content. Even my 6 year old Nikon that I carry around on road trips (such as the RUG) creates images larger than that. So that's clearly not an option. However I'll try to work around that and let the engine scale it down and see how they turn out. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, October 08, 2013 11:21 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** How about flickr? -John On Tue, Oct 8, 2013 at 7:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700 https://communities.bmc.com/discussion/create.jspa?containerType=700contai nerID=1029 containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700 https://communities.bmc.com/document/create.jspa?containerType=700containe rID=1029 containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37 https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co ntainerID=2412 containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save the date! KEG14 February 24-25, 2014 For more information, click here - http://www.kineticdata.com/Events/KEG.html KEG 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of OT: Pictures of WWRUG13..
I wouldn't consider flickr or YouTube the permanent/final location for your files. They are great for sharing. Let them do their compression and you still keep the originals like you normally do. Honestly I don't want to wait for your 60mb .NEFs to download to view them :) On Tue, Oct 8, 2013 at 9:42 PM, Joe D'Souza jdso...@shyle.net wrote: ** Youtube does compress your files though. So if you intend to store high quality videos, you may want to find a better storage solution. Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *laurent matheo *Sent:* Tuesday, October 08, 2013 7:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of OT: Pictures of WWRUG13.. ** ** For videos youtube should work nicely. There shouldn't be any time limit as before. I uploaded a 17 minutes + in 1080p movie (2.5 GB+ file size) during the wwrug: http://www.youtube.com/watch?v=wUTu5xswkd0 If memory serves, I just had to go into my youtube account and said I wanted to unlock the 15 minutes limit (channel parameter- longer videos), something like that, I see it in French :p : https://support.google.com/youtube/answer/71673?hl=en_US On 09 Oct, 2013,at 01:50 AM, Howard Richter hbr4...@gmail.com wrote: If you find out let me know. I have a couple of videos as well. ** ** Hbr Sent from my iPhone 5 On Oct 8, 2013, at 7:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** Drat let me see how that works out. I’ll try it later tonight after I get back from watching Gravity which I heard has broken all box office records for this year for the first week in just 2 days.. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Tuesday, October 08, 2013 7:29 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of OT: Pictures of WWRUG13.. ** Joe... 'Old dog' != New Trick :) If you don't use an external service and link to it I say create a document. You can embed pictures in it. There are some size limitations though (not sure off the top of my head). Jason On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote: ** Well you could create a discussion ( https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document ( https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post ( https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos ( http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Tuesday, October 08, 2013 6:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group* *community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers
Re: Sort of OT: Pictures of WWRUG13..
Hi, Dropbox has a 4GB limit now - that is another option. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 09 October 2013 05:41 To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** If they have increased it to as much as 200 MB / picture, then I have not used flicker for a very very long time! The very first time I had wanted to try it and found that they use a compression method that you could loose most of your EXIF information, I didn't even bother creating an account. I prefer storing my pictures in a NEF format so I can play around with it if need be although most of the time I prefer to keep them untouched by photo editing software. I tend to use photo editing software for very primary tasks like captioning them, and in case my sensor caught a mole, to remove that out, considering I have a old digital camera. I'll let you'll know where I end up hosting them. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:53 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Indeed that's often the case. That's the case for Google + for example which limits to 2000+ pixel (at least until very recently). We had a pro account on flickr but it's not available anymore (lol)... The flickr free account though sounds good enough, the limit for a picture is 200 MB / photo (1 TB overall) and it compresses to quite a lot of versions (http://www.flickr.com/help/photos/) but the original size remains. For example you have this picture: http://www.flickr.com/photos/88660367@N05/10113207695/in/set-721576362405414 74 That exists in a lot of versions (http://www.flickr.com/photos/88660367@N05/10113207695/sizes/l/in/set-721576 36240541474/), and also the original size (5184x3888 for 6.3 MB): http://www.flickr.com/photos/88660367@N05/10113207695/sizes/o/in/set-7215763 6240541474/ http://farm3.staticflickr.com/2859/10113207695_f4bab96dae_o_d.jpg And on this picture you still have the EXIF. Laurent. On 09 Oct, 2013,at 01:35 AM, Joe D'Souza jdso...@shyle.net wrote: I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700 https://communities.bmc.com/discussion/create.jspa?containerType=700contai nerID=1029 containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700 https://communities.bmc.com/document/create.jspa?containerType=700containe rID=1029 containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37 https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co ntainerID=2412 containerID=2412) and upload photos there but it would be quite crude indeed... There is no album function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites... On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote: Am there.. Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible! Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13.. ** The WWRUG: World Wide BMC Remedy Users Group community: https://communities.bmc.com/groups/worldwide-remedy-user-group Jason On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote: ** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them. I haven't clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20
