RE: Data Migration after upgrade from 2 disparate ITSM instances
Thanks a lot JD Hood. Regards, Karthik. From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of JD Hood Sent: Tuesday, July 03, 2018 5:34 PM To: ARSList Subject: Re: Data Migration after upgrade from 2 disparate ITSM instances Hi Karthik, I've used the DDM as a data pump before. It was not designed for that, but it will do the job if given enough time. It's just *extremely* slow. If all you are moving is foundation data, then instead of DDM, you might want to consider exporting the foundation data into the data loader spreadsheets (found in v9 under "Data Management" in the application menu). The tabs of the worksheets will lead you to the forms that hold the data you need to export. Once you get the data in excel, it would be trivial to sort/filter out any duplicates. Then you would just create the data loader jobs and let it do its thing. The hardest part is making sure all the data entered (particularly any data that is a number) are formatted as TEXT values in excel. If it's not TEXT, it could import as an integer or some number format and you will see (for instance) phone numbers like 888.0-555.0-1234.0, instead of 888-555-1234. I find dealing with data errors is much easier with the data loader too, since it imports the data first to a load sheet for data validation. Once in those load sheets, you can use modify all or purpose-built workflow to bulk fix any errors. Good luck with whatever you decide to do! -JDHood On Tue, Jul 3, 2018 at 12:26 AM, Manoharan, Karthik mailto:karthik.manoha...@cgi.com>> wrote: Hello Listers, Currently there are 2 different ITSM environments A and B running on different version 7.6 and 8.1. I’m planning to setup a single ITSM instance 9.1 by installing a standalone ITSM instance and migrating foundation data from 2 disparate ITSM instances (A+B). I’ve explored BMC Delta Data Migrator and found that we could use it to migrate from instance A. Let's assume I've migrated from instance A. The problem arises when performing migration from the second instance B. There are would be lot of duplicate records(which might not be actually duplicate but from instance A) DDM would identify matching unique index values and may have different Request ID/ Instance ID values from instance A. This would involve lot of manual activity to validate and delete in case of duplicates, but most of the cases we would like to retain records from both servers. Could you please help with any suggestions for any other tool for data migration or any different approach for the same. Thanks in advance. Regards, Karthik. -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist=DwMFaQ=H50I6Bh8SW87d_bXfZP_8g=vtTp6THS8v_3NkXkX7OYKsYNrKXbAYcsNz87iHKVu88=eC-yzIrpuTXCPkO1mo_C-ql-03857q-SdlgTPhYKB0c=G6b4whbMUim7XQ0awlhULtzNK82O6VlasuGSdET7Ruc=> -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Data Migration after upgrade from 2 disparate ITSM instances
Hello Listers, Currently there are 2 different ITSM environments A and B running on different version 7.6 and 8.1. I'm planning to setup a single ITSM instance 9.1 by installing a standalone ITSM instance and migrating foundation data from 2 disparate ITSM instances (A+B). I've explored BMC Delta Data Migrator and found that we could use it to migrate from instance A. Let's assume I've migrated from instance A. The problem arises when performing migration from the second instance B. There are would be lot of duplicate records(which might not be actually duplicate but from instance A) DDM would identify matching unique index values and may have different Request ID/ Instance ID values from instance A. This would involve lot of manual activity to validate and delete in case of duplicates, but most of the cases we would like to retain records from both servers. Could you please help with any suggestions for any other tool for data migration or any different approach for the same. Thanks in advance. Regards, Karthik. -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Data Migration after upgrade from 2 disparate ITSM instances
Hello Listers, Currently there are 2 different ITSM environments A and B running on different version 7.6 and 8.1. I’m planning to setup a single ITSM instance 9.1 by installing a standalone ITSM instance and migrating foundation data from 2 disparate ITSM instances (A+B). I’ve explored BMC Delta Data Migrator and found that we could use the same to migrate from instance A. Let's assume I've migrated from instance A. The problem arises when performing migration from the second instance B. There are would be lot of duplicate records(which might not be actually duplicate but from instance A) DDM would identify matching unique index values and may have different Request ID/ Instance ID values from instance A. This would involve lot of manual activity to validate and delete in case of duplicates, but most of the cases we would like to retain records from both servers. Is there any suggestions for any other tool for data migration or any different approaches for the same. Regards, Karthik. -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: Email Error in stderr log
Enable filter log on the server email is installed on. This should be captured in the log as email engine is trying to create a record. Before the error is reported, you should be able to see get entries performed on email templates form, find the entry that is the culprit. Apart from this, you should also be able to see the email message as well in the logs. Another way is to enable email engine in debug mode and see the email and the error message right next to it. Regards, Karthik > On Jan 12, 2016, at 11:14 AM, Lockwood, Teresa > <teresa.lockw...@fisglobal.com> wrote: > > ** > Good day! I’m seeing this error about every minute in my stderr log file. > > Jan 11, 2016 4:57:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork > SEVERE: No field values were specified for submit or modify operation. > Specify values for the action. > > How can I find what email this error pertains to? > > Thanks in advance. > > ~~~ > Terri > > ARS 8.1.02 > ITSM 8.1.02 > Midtier 8.1.02 > Windows 2008 > MS SQL 2008 R2 SP2 > > > _ > The information contained in this message is proprietary and/or confidential. > If you are not the intended recipient, please: (i) delete the message and all > copies; (ii) do not disclose, distribute or use the message in any manner; > and (iii) notify the sender immediately. In addition, please be aware that > any message addressed to our domain is subject to archiving and review by > persons other than the intended recipient. Thank you. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Email Service is non functioning after upgrade to 9.0.01
Try running email engine in debug mode and see what it records Regards, Karthik > On Jan 18, 2016, at 11:15 AM, LJ LongWing <lj.longw...@gmail.com> wrote: > > ** > Warren, > Is the issue that mails aren't going in/out?...have you checked the server > ranking table to ensure that each app server is setup properly for email > engine, and ensure that things aren't going into a 'waiting state' on the > proper 'up' servers? > >> On Mon, Jan 18, 2016 at 9:51 AM, Warren R. Baltimore II >> <warrenbaltim...@gmail.com> wrote: >> ** >> First, the technical stuff. >> >> AREmail is running on a MS Server 2008 SP2 (Virtual) >> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment. >> Email is only currently running on one of the 3 app servers >> Java JRE is 8u66 >> >> The Email service comes up, and the email log and email.lck file is >> created... >> >> And then nothing. We've checked the email_daemon.properties file, and it >> looks good. >> >> Here is the log file. >> >> /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: >> 9.0.01 201508191530 >> /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: >> ESA-REMAPP01.[ServerDomain] ... >> /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port >> /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66 >> /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, >> 2016 11:26:11 AM >> /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting >> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming] >> /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting >> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out] >> >> I've removed the domain name and rmi port for security reasons. >> >> Any help you can provide would be most appreciated. We're supposed to go >> live this afternoon, and we have to get email up! >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SHA question....
We have successful upgraded the certs to SHA2 and did not break anything on 7604 SP5 Regards, Karthik > On Jan 14, 2016, at 2:22 PM, LJ LongWing <lj.longw...@gmail.com> wrote: > > ** > Richard, > What portion of things does this affect?...are we talking about Mid-Tier > certificates, or are you talking about some other level of encryption at some > point in the stack? > >> On Thu, Jan 14, 2016 at 12:17 PM, richard@bwc.state.oh.us >> <richard@bwc.state.oh.us> wrote: >> ** >> We’re still on 7.5 patch 07. Our security folks have asked if it’s >> >> possible to upgrade our PKI from SHA1 to SHA256? If it is >> >> possible, is there a chance we’ll break something by doing it? >> >> Any words of wisdom or suggestions other than – upgrade to >> >> 9.x…. ? >> >> >> >> Thanks. >> >> >> >> Portions of this message may be confidential under an exemption to Ohio's >> public records law or under a legal privilege. If you have received this >> message in error or due to an unauthorized transmission or interception, >> please delete all copies from your system without disclosing, copying, or >> transmitting this message. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Migration of SHA1 certificate on AD to SHA2 format and its impact to remedy
Hi List, There is a plan to migrate the certificates on the AD Server based on SHA1 algorithm to SHA2 algorithm. Remedy uses the same certificates (imported into certdb – currently SHA1) to authenticate via LDAP. I would like to know if moving to SHA2 would potentially create any issues with respect to Authentication. In other words, is Remedy area plugin on 7.6.04 SP5 compatible with SHA2 based certificates? I dont have a stage AD server to connect to as STage and Prod connect to the same AD server I have asked this question to BMC as well, however if you have any experience on similar lines, kindly share. -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Custom Filter Plug-In Failing
There might be a way to enable arp login.exe in debug mode, I have used area plugin in debug mode and was useful. You might want to check with BMC for this Regards, Karthik > On 10-Sep-2015, at 4:21 pm, Jeff Lockemy <jlock...@gmail.com> wrote: > > ** > > Another side note, if the AR System is running a latest Service Pack (7.6.4 > SP5 or 8.1 SP2), but I downgrade just the “arplugin.exe” file to an earlier > Service Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just > fine. > > Thanks, > Jeff > > From: Jeff Lockemy [mailto:jlock...@gmail.com] > Sent: Thursday, September 10, 2015 6:45 AM > To: 'arslist@ARSLIST.ORG' <arslist@ARSLIST.ORG> > Subject: RE: Custom Filter Plug-In Failing > > > On both versions the AR System terminates when the plug-in is called. > > Wed Sep 09 17:19:29 2015 390695 : AR System plug-in server terminated when a > signal/exception was received by the server (ARNOTE 40) > Wed Sep 09 17:19:29 2015Code: c005 >Operation: ARFilterApiCall >VendorName: QMX.ARF.MAKEFILE >Plugin-Lib: arfilterapiskl.dll >Access Addr: 016B45A0 >Stack Begin: > Addr: 77762990 > Addr: 77762C7A > Addr: 77762B65 > Addr: 76B014AD > Addr: 7C34218A > Addr: 00404477 > Addr: 004041A6 > Addr: 0040F43A > Addr: 004ACC0C > Addr: 004B8766 > Addr: 7C349565 > Addr: 76B0336A > Addr: 77769882 > Addr: 77769855 >Stack End > > Wed Sep 09 17:19:29 2015 390695 : AR System plug-in server terminated - > fatal error occurred in plug-in server (ARNOTE 45) > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Wednesday, September 9, 2015 5:18 PM > To: arslist@ARSLIST.ORG > Subject: Re: Custom Filter Plug-In Failing > > ** > What sort of problems is it reporting? > > On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy <jlock...@gmail.com> wrote: > > Good Afternoon List, > > Has any encountered an issue with a custom C filter plug-in that started > with 7.6.4 SP5 or 8.1 SP1? > > We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no > service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2. Looking at the > arplugin.exe, the file size increased a decent percentage from the version > it works in to the version that it's now failing in. So I suspect that BMC > made some changes to the arplugin.exe in late 2013/early 2014 that is now > causing our filter plug-in to fail. > > If anyone is experiencing the same issue and potential workaround, or has a > custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or > SP2 that they could send me for comparison purposes that may help, I would > really appreciate it. > > Best regards, > Jeff > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: using Atrium Integrator
Hi, We are using AI that comes with Atrium to pull records from an external db in to Ar system. Basically you should be able to use AI for integrations. Regards, Karthik Nagaramu On Wed, 22 Jul 2015 at 5:29 pm Rüdiger Tams (priv) ruedi...@tams.de wrote: ** Hello, I have a question regarding Atrium Integrator (Pentaho Data Integrator/Kettle/Spoon). Does anybody uses the Atrium Integrator / Pentaho installation that comes with AtriunCMDB to call SOAP webservices on external systems to run some ticket exchange between ITSM Incident module and this external system using AI? Are there any big issues to take care of when using this szenario? Basically AI (Pentaho Data Integrator) should be capable of integrating different systems by using the adapters that are delivered with the AI installation, right? Thanks! Regards Rüdiger _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 8.1 SP 2 - Always On Logging
This is pretty nice stuff and much desired :) - Karthik On 16 March 2015 at 17:12, pbatchel paul_batche...@bmc.com wrote: Hi All, Check out the following post on the BMC community site. https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2015/03/07/the-pulse-always-on-logging Some of the toughest issues to solve are the intermittent ones or the ones where we need a specific set of debug when something fails in the remedy server. Often its not practical to leave debug on and wait for a problem to happen due to performance and/pr the size the logs grow to. We have introduced a new supportability feature we are calling 'Always on Logging' in the latest cumalative hotfix for 8.1 SP2 (and for all future releases of 8.1) In basic terms its as the name suggests. The finest level of debug is always on and it writes to memory up to a max memory size of 5mb. If something bad happens, we flush the debug logs from memory to the logs. Whatever is in memory can also be flushed to the logs at the administrators demand as well. The goal of this feature is to dramatically reduce the Customer Support use case of 'we don't have what we need to find the problem, please enable debug and wait for the problem to re-occur'. Thanks Paul Batchelor Senior Manager - BMC Customer Support -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Remedy-8-1-SP-2-Always-On-Logging-tp121076.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: USER_CACHE Problems
Deleting and recreating their user record works? - Karthik On 12 February 2015 at 18:29, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Description of Database (BMC Remedy ITSM 7.6.04)
it does exist. Search for a PDF called database reference guide and it has everything you want On 29 December 2014 at 11:01, Andrey Blednykh blednyk...@mail.ru wrote: ** Hi everyone, I need description of database structures for BMC Remedy ITSM 7.6.04 (tables, views). Does it exist? Best regards, Andrey _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Question of number of user sessions and load induced on arserver when using enable lifespan on the load balancer
Hi list, We have an environment that is using 7604 SP 5 and currently no load balancer in between mid tiers and app servers and are evaluating introducing one. Using windows sever 2003 and F5 load balancer. There are a few questions. Currently, app servers are serving stand alone requests from web servers and are seeing ~400 users on each server during peak load, however are configured via hardware to handle ~1000 users concurrently. Usage of incident managament is the highest and no other modules are considerably used. Assuming there are 6 app severs, current peak usage number of users would be around 2400. If we introduce a load balancer in between MT and app servers and set enable lifespan on the MT config page, per documentation by BMC, any user request from any MT can hit any app server. Questions below: 1. Does that mean at peak time, all app servers could see ~2400 users connected to it? 2. If #1 above is true, this could potentially cause performance issues as each app server is configured to handle only 1000 users 3. How does enable lifespan work in the background? Could not find any documentation on this 4. If each request is load balanced, load on load balancer tends to grow exponentially, is this a valid assumption? 5. Number of hops between mid tier and app would increase and could also cause slowness but this could be a tradeoff considering we will achieve HA. Is this a valid assumption? Regards, Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue with LDAP
did you restart ARS after making the updates? On 25 June 2014 12:52, Walters, Mark mark_walt...@bmc.com wrote: If it's ARDBC related check the Vendor Information tab under Form Properties in the Admin tool for the vendor form. The LDAP connect string is in there and needs to be changed. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: 25 June 2014 08:16 To: arslist@ARSLIST.ORG Subject: Issue with LDAP Hi All, My environment is or ARS 7.1 on Solaris with DB on Sybase. Currently our system is using both AREA LAP (for authenticating users) and ARDBC LDAP (for fetching user details). Our LDAP host is soon to be decommissioned and replaced with a new one. I have modified ARDBC Configuration form and AREA Configuration form with the new server details, but still when I see in the plugin logs it shows older host name. I have checked ar.conf file and verified it points to the new LDAP. Can someone tell me where else I have to modify existing LDAP server name with the new one. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Issue-with-LDAP-tp117574.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
View DDL for ARSystem tables
Hello Listers, We have our ARSystem server installed on SQL server, there is a strange thing noticed for one of the forms which throws “Unique Index”error on creating duplicate records. I have checked the Indexes defined for the form but it doesn’t have “Unique Index” enabled. So, I would like to view the Table Definition such that I could identify any primary key or constraints on the attribute. Is there a way to view the DDL for the tables in AR system schema. PS: I use SQL Server Management Studio to connect. Regards, Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reg -AD to Remedy Integration
Check the remedy integration guide. This is done using ARDBC. - Karthik On May 2, 2014 9:39 PM, Chad Wilhelm chad.wilh...@caretech.com wrote: ** Hello, We use ADSync works great. http://www.rightstar.com/products/rightstar-products/ad-sync-for-bmc-remedy/ Thank You, Chad Wilhelm Remedy Developer CareTech Solutions Office: (248) 823-0177 Cell: (219) 617-5923 [image: Description: Description: CTS_H_LOGO_072412_Registered]http://www.caretech.com/ Helping extraordinary people do extraordinary things [image: Description: Description: BiK] Best in KLAS *Extensive IT Outsourcing* 2013, 2011, 2010, 2009 2008 *Partial IT Outsourcing* 2013 2012 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Ramya Tamilselvan *Sent:* Thursday, May 01, 2014 3:52 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Reg -AD to Remedy Integration ** Hi All, we are using Remedy 7.6.04 SP2, and here comes a request from the client for AD to Remedy Integration for users Profile creation. we already have LDAP AREA Configuration. which we are using only for passwords. it would be helpful if anyone has docs for this to share so that i can proceed -- -- *Regards,* *Ramya Tamilselvan.* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Entry doesn't exist in Database(302)
is there a customization which is deleting a record on a back end form being referred by help desk workflow? we had experienced this sometime back when an integration was processing and deleting records before it was referenced again by help desk workflow. - Karthik On 17 March 2014 13:42, mahmoud mahdy mahmoud_ma...@live.com wrote: ** Dears, please help as I facing a critical issue when alot of users modify some Tickets and causing to lose data. Thanks _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Syncing Remedy codes
Furthermore, if a replication is used at DB level, that most likely would get broken as well. - Karthik On Mar 17, 2014 6:42 PM, Karthik karthik...@gmail.com wrote: You could identify all views and grants needed and create a script to be used to provide all grants after every code sync. This way it would be easy to maintain. - Karthik On Mar 17, 2014 6:30 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Database views might be deleted and recreated if something has changed. So if you have granted special permissions or anything on the database level this might get lost. I use def-file for syncing, and I have created a set of tools to Export, Compare, Import and Delete differences between servers or backup copies of def files. https://rrr.se/cgi/tools/main?tool=rrrExportDef https://rrr.se/cgi/tools/main?tool=rrrDefDiff https://rrr.se/cgi/tools/main?tool=rrrImportDef https://rrr.se/cgi/tools/main?tool=rrrDeleteObject You could also use Migrator to do something similar. It does nt export/import objects, but rather creates/modifies them in a similar way as you would manually add/change objects in DevStudio. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Has anyone here tried syncing Remedy codes from one server to another? I'm only focused on syncing codes and not data/database/tables. I assume it's pretty much exporting/importing .def files but I'm concerned about the database views if I'm about to import a different copy of forms/workflows. Will this impact the database views at all? Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Syncing Remedy codes
Unless you have specifically given grants to different users explicitly, you don't need to worry about it I believe. Because OOB, there is nothing given. I have not done that before, script was already present ib the system I was working as it was a SOP. I would consult a DBA to get to the data dictionary to see if some report can be pulled out. - Karthik On Mar 17, 2014 6:49 PM, Ochavillo, Rafael John r-ochavi...@ti.com wrote: ** Karthik, Thanks for your email. You could identify all views and grants needed Is there a short way to do this? Have you done this before? If yes, could you please share with me the steps on how you identified it? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Monday, March 17, 2014 9:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Syncing Remedy codes ** You could identify all views and grants needed and create a script to be used to provide all grants after every code sync. This way it would be easy to maintain. - Karthik On Mar 17, 2014 6:30 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Database views might be deleted and recreated if something has changed. So if you have granted special permissions or anything on the database level this might get lost. I use def-file for syncing, and I have created a set of tools to Export, Compare, Import and Delete differences between servers or backup copies of def files. https://rrr.se/cgi/tools/main?tool=rrrExportDef https://rrr.se/cgi/tools/main?tool=rrrDefDiff https://rrr.se/cgi/tools/main?tool=rrrImportDef https://rrr.se/cgi/tools/main?tool=rrrDeleteObject You could also use Migrator to do something similar. It does nt export/import objects, but rather creates/modifies them in a similar way as you would manually add/change objects in DevStudio. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Has anyone here tried syncing Remedy codes from one server to another? I'm only focused on syncing codes and not data/database/tables. I assume it's pretty much exporting/importing .def files but I'm concerned about the database views if I'm about to import a different copy of forms/workflows. Will this impact the database views at all? Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREA LDAP SSL
Dan, check this link https://kb.bmc.com/infocenter/index?page=contentid=S%3AKA319087 - Karthik -- Forwarded message -- From: Daniel Pritchard daniel.b.pritch...@gmail.com Date: 10 February 2014 15:05 Subject: AREA LDAP SSL To: arslist@arslist.org We are running ARS 7.6.04 SP2 on a Windows 2008 Server. Our LDAP servers were changed to require SSL connections to LDAP yesterday, without any warning. Our remedy servers will no longer let users in. I need to enable SSL in LDAP but am having trouble finding out how to create the certificate database. We are running on a Secure system so I am unable to download any additional software to do this. Is there a way to create the cert7.db file using software from the windows 2008 server or remedy? Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: error while installing BMC Atrium Core 7.6.04
It needs a second tomcat if all components are selected. BMC recommends installing few components like web service infra on a second machine. When prompted, chose to install a new tomcat and it works. - Karthik On Feb 10, 2014 6:31 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi Mahmoud I am having the same problem when installing CMDB 8.1 where the installer says that it cannot access tomcat and that I need to verify that the tomcat is running. Please can you let me know if you were able to resolve this problem and if so, how. Thanks in advance for any assistance Brad On Wed, Jun 5, 2013 at 9:47 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please help, I'm facing error while installing BMC Atrium Core 7.6.04 the error message Can't Access Tomcat Parameter. Verify that Tomcat is running when I'm asked to set java home used by Tomcat although I entered the same java home used in Tomcat installation while I was installing Mid-tier *Thanks,* *Best Regards,* *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation *Technology | Products Services Delivery* *Phone:* +20(0)1004999638 * Mail:* *mahmoud.mahdy-moha...@vodafone.com mohamed.abdel-haf...@vodafone.com* * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using $GROUPS$ OR $GROUPIDS$ to hide fields for certain Groupid
when you use $GROUPS$, you need to give the group name and not the ID - Karthik On 23 January 2014 11:59, Remedyart gmedise...@yahoo.com wrote: Hi, Vesrions 7.6.04 patch 2 DB: SQL 2008 Windows platform I am trying to hide 2 fields (EX:A,B) from a GroupID called EX:10042 using an active link but it is not working can you please suggest how to use those functions. My A.L is like this operation on (Display and Window Open) $GROUPS$ LIKE %;10042:% If Action Change fields from hidden to visible(They are in hidden mode on the form it self) It is not working could some one please shed some light how can I make it work. Thanks -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Using-GROUPS-OR-GROUPIDS-to-hide-fields-for-certain-Groupid-tp7594738.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BO and Analytics
To add on, analytics provides numerous OOB reports on various modules of ITSM which would have to build from scratch otherwise. - Karthik On Jan 8, 2014 1:50 AM, Roger Justice rjust2...@aol.com wrote: ** Analytics the the BMC Name that includes the ARS/other BMC Universes that BO needs to be able to create reports. Also Analytics includes BO that has a limited use license that only allows BMC Universes to be used. -Original Message- From: patrick zandi remedy...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jan 7, 2014 2:57 pm Subject: Re: BO and Analytics ** I believe they do the same things, however it is who is using the application that makes the diff... ANA is basically analytical reporting -- it can email and post to sharepoint reports.. as well. (nice feature).. ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is for reporting with pretty formats.. etc Like ANA but does not email or sharepoint them. Also CR can be used on the web for web based reporting as well. There are alot of minor differences, but with CR developer you can also just create an RPT and plop it into the report form and anyone can use it with the usertool.. Crystal reports viewer application (desktop app) can use it too... just depends who and for what are you using it. IMHO On Tue, Jan 7, 2014 at 2:51 PM, patrick zandi remedy...@gmail.com wrote: https://communities.bmc.com/thread/30501 might be where you want to go. On Tue, Jan 7, 2014 at 2:47 PM, Sweety sweetykhann...@gmail.com wrote: Hi Experts, I heard that BO can be used for reporting then why do we need BMC Analytics ? How Analytics is different than BO ? How they are related to each other ? What is the role of BO in BMC Analytics ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Patrick Zandi -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Relationship between ARServer/Mid Tier and Database
If you have access to online or PDF documentation of ARS basics guide, it details the way everything works together. I suggest you go through that. - Karthik On Jan 7, 2014 10:13 PM, Sweety sweetykhann...@gmail.com wrote: Hi List, Curious to know how AR Server/Mid Tier interacts with Database ? I mean what method does it use ? Is it used SQL Server or any ODBC driver or any other method to interact with database ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9350
please post the environment details and any load balancer in use? On 8 January 2014 12:58, Suresh Loganathan ersures...@gmail.com wrote: ** Hi Team, When i am using remedy thay time getting Network protocol/data error when performing data operatipn. please contact to admin ARERR 9350. Remedy version:8.1 Kindly help to resolve this issue. Regards, Suresh L. _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9350
i have seen that this happens when there is problem in the network configuration at the load balancer level. Can you ask your network team to recheck the configuration and make sure that there is no packet loss? - Karthik On 8 January 2014 13:10, Suresh Loganathan ersures...@gmail.com wrote: ** using 1 load balancer. 4 AR Services and 3 mid tier services are used. Regards, Suresh L On Jan 8, 2014 12:59 PM, Karthik karthik...@gmail.com wrote: ** please post the environment details and any load balancer in use? On 8 January 2014 12:58, Suresh Loganathan ersures...@gmail.com wrote: ** Hi Team, When i am using remedy thay time getting Network protocol/data error when performing data operatipn. please contact to admin ARERR 9350. Remedy version:8.1 Kindly help to resolve this issue. Regards, Suresh L. _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to transport files to a mainframe
Have you checked pentaho? You can schedule jobs on pentaho spoon and while building transformation, there is an AR output step that can be added. I hope you would get arx format output from pentaho. - Karthik On Dec 20, 2013 5:07 AM, laurent matheo lm...@me.com wrote: ** Though the output format for web reports isn't csv / arx, but more xls, pdf... On 19 Dec, 2013,at 06:04 PM, LJ LongWing lj.longw...@gmail.com wrote: ** in 8.x you have the ability to setup web reports, and schedule them to go out via emailso not via escalation, but timed none the less. On Thu, Dec 19, 2013 at 9:46 AM, Reiser, John J john.j.rei...@lmco.comwrote: I still use a Run Process runmacro command with an imbedded report to a .csv file. Is there anything new coming in ARS 8.1.0 to generate .arx or .csv files from an escalation? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, December 18, 2013 9:11 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: How to transport files to a mainframe Carol, I think it really depends on what you need as a report. Another method is to use the Notify action to create a file on the server Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, December 18, 2013 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: How to transport files to a mainframe Carol, I create files on my server (Solaris) from a filter by issuing a 'Run Process' action. The action is something like echo $field$ $File Path$ and then echo $field $File Path$ What I'm echoing (the $field$) is a bit more complex than that to account for Carriage Returns. Once I have the file built, I issue a cmd to the server to zip it along with some attachments and then bring it back into an attachment which is then emailed out. So while I don't transfer it to a mainframe, the building part may be helpful to you. Others on the arslist may have some slicker ideas - admittedly, mine is a bit crude. - Original Message - From: Carol Carnevali carol.carnev...@broadridge.com To: arslist@ARSLIST.ORG Sent: Monday, December 16, 2013 3:27:26 PM Subject: Re: How to transport files to a mainframe Thanks Joel, but how do I use a filter to create a report and save it to a file? That's the part I'm missing. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Does this happen for even users with license? I was assuming it would not. - Karthik On Dec 14, 2013 4:47 AM, LJ LongWing lj.longw...@gmail.com wrote: ** As I said before, it is none of that. BMC updated the system to not allow the user to connect from more than one system at a time. This is designed by Remedy to stop people from bypassing their license rules, there is no bypass, and attempts to bypass it are attempts to bypass limitations, which isn't a good idea. On Dec 13, 2013 4:03 PM, Sweety sweetykhann...@gmail.com wrote: Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
I meant users with fixed license On Dec 14, 2013 6:32 PM, Karthik karthik...@gmail.com wrote: Does this happen for even users with license? I was assuming it would not. - Karthik On Dec 14, 2013 4:47 AM, LJ LongWing lj.longw...@gmail.com wrote: ** As I said before, it is none of that. BMC updated the system to not allow the user to connect from more than one system at a time. This is designed by Remedy to stop people from bypassing their license rules, there is no bypass, and attempts to bypass it are attempts to bypass limitations, which isn't a good idea. On Dec 13, 2013 4:03 PM, Sweety sweetykhann...@gmail.com wrote: Hi Misi/Carl/LJ/Experts, Do we have any solution for this from API or is it considered to be a bug or drawback from API ? Can't I override the user access ? Please assist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT
I know you mentioned there are no changes, however just to make sure why don't you take database logs on both mid tier and wut and compare the SQL queries that fire on selection of menu. This is a parallel route I would take to the routes mentioned above not to waste time. - Karthik On Dec 13, 2013 12:03 PM, Theo Fondse theo.fon...@gmail.com wrote: ** Ken, Also press Ctrl-F5 on the browser after it displays the weird web-page. That forces it to request a fresh uncached copy from the server of the current page. Sometimes your proxy server also caches your web pages, (including Mid-Tier pages) which could also explain the weirdness and make it seem as if clearing the Mid-Tier (or local) cache does not help. HTH. Best Regards, Theo Fondse On Thu, Dec 12, 2013 at 5:29 PM, Cecil, Ken kce...@hubbell.com wrote: ** Yep. Forgot to mention that I did clear all the temporary internet files on the local user side and the menu is still not correct. Also, This is all users. Ken. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K *Sent:* Thursday, December 12, 2013 10:18 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT ** Ken: Be sure to completely clear the web browser cache on the local machine after flushing the MT cache. By “completely”, I mean remove *every*file in the web browser’s cache. (For instance, with IE, this is the Temporary Internet Files folder in the logged-in user’s Windows profile). Then check again. *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Cecil, Ken *Sent:* Thursday, December 12, 2013 8:07 AM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT ** Today for some reason the some of the Operational Categorization menu items are missing on the Mid Tier but they are showing up properly in the windows user tool. There have been no recent changes. I tried flushing the Mid Tier cache but the menu is still not behaving correctly. Here is what I see in the Mid Tier… Here is what I see in WUT… As you can see there are supposed to be 15 items on Tier 2 when Tier 1 is “Service Request” Anybody see weirdness like this before. Any suggestions. It is ARS 7.5 ITSM 7.6 and I have fluched the mid tier. I guess I could restart it off hours but still am not sure if that will resolve the issue. Ken Cecil -- Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notification in Japanese text
Never tried this, but just a thought. Set the locale to japaneese on people records so that when sys:notification messages is looked up, lookup criteria includes locale. Since you mentioned custom notifications, assuming you the messages are placed in sys:notification messages fork, create new records with Japanese text and locale - Karthik On Dec 12, 2013 5:28 PM, Jennifer Varkey sonia_m...@yahoo.co.uk wrote: ** Hi All, I am running ARS/ITSM 7.0 and would like to know the steps to send custom and out-of-the-box notifications in Japanese language. In addition to installing japanese language pack, what else do i need to do, in order to receive and send notifications in Japanese? thank you, sonia _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How can I save changes
Cache flush is needed only if you make form level changes, menus and active links. It's nit needed for filters and escalations. - Karthik On Nov 27, 2013 5:41 PM, Andrey Blednykh blednyk...@mail.ru wrote: ** As I understand, I should also Flush Cache on Mid Tier server. Thank you very mush, Santosh. ** Hi Andrey, If you are making changes on a form through Developer Studio using dev server then once changes are done, export the form into def file from Dev Studio then connect to prod server through Dev Studio and import the def file. I hope this helps. With best regards, Santosh Kumar *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Andrey Blednykh *Sent:* Wednesday, November 27, 2013 12:05 PM *To:* arslist@ARSLIST.ORG *Subject:* How can I save changes ** Hello, friends, I have started to work with BMC Remedy recently and now I have quite simple question. How can I save/deliver form which was changed in Developer to the production server? Maybe you will give me advice where I can read about it exactly? We use ARSystem Server 7604 sp4 / Tomcat 6 on Windows 2008 R2 Server. Thanks in advance! _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 Incident question
You could add a resolution categorization entry. That way you can avoid customization. -Karthik On Nov 20, 2013 10:46 PM, Janie Sprenger jrsrem...@gmail.com wrote: ** I had written these instructions for updating the status reason for the Asset forms on top of the CMDB on 7.6 P1. I think this will at least point you in the right direction. *Subject Area: *Asset Management *Description: *Customer wants to add values to the Status Reason drop down for specified Status values. This definition changes OOTB behavior.A Patch to the CMDB may affect the Status Reason field. *Version: *ITSM 7.6 P1 *Document Purpose: *How To *Work Instructions: * *Data* SYS:Status Reason Menu Items · In Dev Studio, change the field for Selection Code to Read/Write · In the User tool, Search by form= BMC.CORE:BMC_BaseElement for Sample Data · Open a New record, fill in all of the fields as shows on the previously searched record (use an Odd integer for the Selection Code · Save the Record *Class Manager* · In the Atrium Class Manager, bring up the attribute for Status Reason. Change the characteristics by adding the values for the Status Reason Menu Item and Selection Code fields (;Lost ;4011) · Save the Status Reason changes. HTH, Janie On Wed, Nov 20, 2013 at 7:50 AM, Sanner, Lorraine lsan...@courts.az.govwrote: ** I was trying to find out the same thing but couldn’t find where to change the Status reason. How would I go about this in 7.5? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roger Justice *Sent:* November 18, 2013 11:58 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 7.6.04 Incident question ** This was not available in previous releases. You could add a new Status reason entry to capture this. -Original Message- From: Bob Ellington bob.elling...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Nov 18, 2013 1:34 pm Subject: ITSM 7.6.04 Incident question Trying to stay out of the box if possible. I'm looking for a way in 7.6.04 Incident Mgt to flag an Incident that a tech had to be Dispatched to work the issue vs working it remote. Has anyone done this out of the box? i.e. is there a hidden field that once was used for this functionality? Thanks Bob Ellington SAIC/NASA Remedy Software Engineer bob.elling...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident ID*+ field displaying phone number
This is weird. Does it happen on all incidents? If so, I would resort to filter logs to find what happens when submitting a new incident - Karthik On Nov 21, 2013 7:49 AM, Simon Ellis simon.el...@telecom.co.nz wrote: Don't know what's happened here but on our DEV server, I go to create an Incident ticket with no issue except hwne all good and done the Incident ID field is showing the contacts phone number and not the Incident ID number It's 7.6.04 SP4, The toggle switch switches between the field names okay. Screen shot attached. Any Ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: I'm facing critical issue on 7.6.04 SP4
I am sure you would have this. But just checking. Do the users have incident user permission? -Karthik On Nov 21, 2013 5:17 AM, Patrick Zandi remedy...@gmail.com wrote: ** Sounds like you added a permission to a tab or a field or modified system and they cannot access it Like the permissions you added were outside the application Sent from my iPhone On Nov 20, 2013, at 18:40, Jason Miller jason.mil...@gmail.com wrote: ** Is this only happening for Incident Management? A quick thing to check is the 'AR System Application State' form and make sure that the record for IM's state is Production. image.png Jason On Wed, Nov 20, 2013 at 2:57 PM, mahmoud mahdy mahmoud_ma...@live.comwrote: ** Dears, when users open Incident Module the following error has been appeared:- *You have no access permission to the form HPD:Help Desk. (ARERR 9264) * Please help. Thanks _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Performance testing.
Hi All, Does HP Loadrunner works with bmc remedy 8.1 for performance testing? Regards, Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Another strange mid-tier cache issue
Hi, Not sure if it is appropriate. Try removing the AR server from mid tier configuration and add it again. Also if you ar server is a server group make sure that all the ar server has the code changes made. Regards, Karthik On Thu, Oct 17, 2013 at 8:36 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Morning LJ, ** ** Nope, its out of the load balancer for now (so my users are not affected). ** ** Howard ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Thursday, October 17, 2013 8:31 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: [arslist] Another strange mid-tier cache issue ** ** ** is there any chance that your load balancer is doing any caching? ** ** On Thu, Oct 17, 2013 at 6:29 AM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Morning, afternoon and evening all, Last night we modified the Change console (to display a couple of more fields on the table) on our 7.6.4 system. On two of our three mid-tiers (after flushing cache) the changes show up, on the third one not so much. We have also stopped tomcat, cleared out the physical cache, restarted tomcat and then cleared cache again, with no luck. Also we did try different browsers, users and clearing local cache. All three mid-tiers, are on the same versions of everything. Any Ideas? hbr http://www.coxenterprises.com/ Howard Richter, Remedy Administrator http://www.coxenterprises.com/ 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 http://www.coxenterprises.com/ Email = *howard.rich...@coxinc.com* http://www.coxenterprises.com/ Office = *678.645.4633*, Cell = *404.226.2745*http://www.coxenterprises.com/ *Cox Innovation Agent (CIA) http://www.coxenterprises.com/* http://www.coxenterprises.com/ Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* *http://innovation.coxenterprises.com/ideas** * *View your badges:* *http://innovation.coxenterprises.com/ideas/SitePages/ yourbadges.aspx* _ARSlist: Where the Answers Are and have been for 20 years_ http://www.coxenterprises.com/ ** ** http://www.coxenterprises.com/ _ARSlist: Where the Answers Are and have been for 20 years_ http://www.coxenterprises.com/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Work info getting deleted
Hi Rajesh, Could you directly check in the hpd work log form whether the record is present. Also please verify if any archive is enabled for the work log form. Regard, Karthik On Oct 11, 2013 9:33 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Hello listers We are seeing some strange issue in our incident tickets in which work info added to the tickets goes missings after some time it is created This is a random issue and only similarity what i can see is all the tickets were raised using templates I think a similar issue was raised here,but wa not to find any We are on arsystem 7:6:04 patch 2 Itsm 7:604 p2 Regards Rajesh _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Why don't you replace the message text on ar system message catalog form instead? - Karthik On Oct 8, 2013 8:33 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or Push fields action of an Active Link? It’s already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error – “No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)”. ** ** So I would like an additional option to be “Display Custom Error.” Or something like that. It would automatically be the type: Error, and I can just put some text under the “If No requests Match:” area if “Display Custom Error” is selected. ** ** Is this asking too much? Should I add it to the Ideas? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Enable db logging on client side and see the SQL when you get the error message. You would be able to see how exactly ar system is fetching the message from db. Once found, replace the message. On Oct 8, 2013 8:56 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I took a look at that but I can't find this message on this form. It's ARERR 9278 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, October 08, 2013 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Display No Match Error ** Why don't you replace the message text on ar system message catalog form instead? - Karthik On Oct 8, 2013 8:33 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn't find anything. I'd like to make another drop down for set and field actions to compliment the Display No Match Error. I'd like to have the ability to create my own error. I know I can do this on my own, but I'd have to create a temp field, populate it, check it, if empty, create my own error. Why can't I do this straight from the Set or Push fields action of an Active Link? It's already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error - No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278). So I would like an additional option to be Display Custom Error. Or something like that. It would automatically be the type: Error, and I can just put some text under the If No requests Match: area if Display Custom Error is selected. Is this asking too much? Should I add it to the Ideas? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question on Webservice
Hi, I believe you have one web service for both A and B application. In that case once you have modified the web service both A and B will consume the modified one. If these 2 new fields are not used by B application consider creating a separate Web Service for B application. Regards, Karthik On Fri, Oct 4, 2013 at 5:04 PM, Neha Khandelwal jbpn...@gmail.com wrote: Hi List, Please help me with your expertise on below query. There is one Remedy webservice which is being consumed by two 3rd party application A and B. For integration with one application A, it is required to add tWo new fields in Remedy provided webservice. Other 3rd party application B, have to do nothing with two new fields added in Remedy provided webservice. So is it mandatory, that application B has to now consume updated Remedy webservice or it can continue with consuming old Remedy webservice only? Thanks in Advance Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form Edit
Hi, Any form or active link changes midtier needs to be flushed. Regards, Karthik On Tuesday, October 1, 2013, Ron Young wrote: Quick question for you all. I brought a form from basic and converted it to custom. Right or was I wrong in doing that? Then I went in and made some fields required which worked fine but then I also made some fields hidden and this did not work. I am not sure if the cache needs to be flushed for this to work or not but that has not been done. Is that needed? I don't have access to the confi tool since our Remedy Server is maintained by our IT group. I did log out and then log back into Remedy and those areas that I made hidden are still there. What do you think? Is it always best to flush cache after editing a form or not? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form Edit
Hi, The best approach is to create overlay in best practice mode. Regards, Karthik On Oct 1, 2013 11:32 PM, Young, Ronald P. rpyo...@southernco.com wrote: ** Thanks Karthik. Also, let me know if that is the right thing to do by bringing a form that states unmodified (in Base and Best Practice Modes) and then convert it to custom in Best Practice Mode or is it best to just overlay it in Best Practice mode? ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik Nagaramu *Sent:* Tuesday, October 01, 2013 8:14 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Form Edit ** ** ** Hi, ** ** Any form or active link changes midtier needs to be flushed. ** ** Regards, Karthik On Tuesday, October 1, 2013, Ron Young wrote: Quick question for you all. I brought a form from basic and converted it to custom. Right or was I wrong in doing that? Then I went in and made some fields required which worked fine but then I also made some fields hidden and this did not work. I am not sure if the cache needs to be flushed for this to work or not but that has not been done. Is that needed? I don't have access to the confi tool since our Remedy Server is maintained by our IT group. I did log out and then log back into Remedy and those areas that I made hidden are still there. What do you think? Is it always best to flush cache after editing a form or not? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Certified Professional: BMC Remedy IT Service Management 7.6.04 Practical Exam
Hi Simon, I have done it. You should manage your time during the practical exam since there will be lot of tasks to be completed. Have your basics refreshed on installation and other ITSM areas, that will help you. Regards, Karthik On Mon, Sep 30, 2013 at 10:15 AM, Simon Ellis simon.el...@telecom.co.nzwrote: Anyone done it yet? I'm currently studing for the assessment test as a precursor to taking the practical, wondering if anyone had any experiences to share? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Services Error: java.net.ConnectException: Connection refused: connect
Are you able to load the wsdl url from the ars server in an internet explorer? - Karthik On Sep 18, 2013 5:34 PM, Robert Schickman robert.schick...@compass-usa.com wrote: We have exported the test form and the filter. It runs successfully on another system, so we know the web service filter functions properly. It is a matter of configuring external access within our environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Services Error: java.net.ConnectException: Connection refused: connect
If you cant, ask your network team to fix it for you. When ie is launched from the user that is used to start ars service, you should be able to load the url. We get this problem in a lot of places. - Karthik On Sep 18, 2013 5:51 PM, Karthik karthik...@gmail.com wrote: Are you able to load the wsdl url from the ars server in an internet explorer? - Karthik On Sep 18, 2013 5:34 PM, Robert Schickman robert.schick...@compass-usa.com wrote: We have exported the test form and the filter. It runs successfully on another system, so we know the web service filter functions properly. It is a matter of configuring external access within our environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.1 to 8.1
Hi Teresa, We have successfully done a upgrade from 7.1 to 8.1. But there are important points to be considered. We used the 7 step staged approach which you find details in the docs.bmc.com. One main issues we faced is with the CMDB architecture change to remove attributes from CMDB and place it in Asset. This required a lot of process and integration changes in our environment. Before the upgrade please perform and analysis of areas/process impacted because of the changes or new functionality introduced in 8.1. Which will help to have a plan on the upgrade. Regards, Karthik On Thu, Sep 19, 2013 at 12:17 AM, teresa S Fannin teresa.s.fan...@accenturefederal.com wrote: ** All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems.All serves will be virtual including the SQL Server 2005 DB.* *** ** ** See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Blank out password for bulk of people profiles
Hello Listers, I’m trying to blank out passwords for bulk of people profiles. Generally in normal cases I do a modify all and type $NULL$ in the field I want to set it to NULL(or blank). This doesn’t work in password’s case in User form. I know this can be done from backend. Any other ideas to do it from user tool(front end). Regards, Karthik. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System Web Services element default values...
I have had the same experience of yours - Karthik On 10 September 2013 12:27, Joe D'Souza jdso...@shyle.net wrote: ** Has anyone had a problem with the ‘default’ attribute of an element in a WSDL not quite sticking to the element when a web service is published? I have recently had this problem but have chosen to ignore it as the consumer of this services is mostly internaly – except for one partner. ** ** I have saved, resaved, republished (which includes flushing the mid-tier cache), and nothing seems to make the default values be seen when viewing the WSDL’s sample request through a WSDL test client (I use soapUI). I have tried things like removed the default, saved the WSDL, flushed the cache, then readd the default, save the WSDL, flush the cache – nothing seems to keep the default values. ** ** I see the defined default values when I open the WSDL through the dev studio, I just don’t see them when I view the sample requests from soapUI. ** ** Is this a known WSDL issue with Remedy WSDL’s? ** ** Joe _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB Data
Hi Koyb, There is a option Process Normalized CIs only in the merge activity in the Reconciliation job. By checking that option you can filter CIs which are normalized. Regards, Karthik. On Thu, Sep 5, 2013 at 9:58 PM, Koyb P. Liabt tekkyto...@aol.com wrote: ** ** Hi, Is there a way in the CMDB that if an asset fails normalization - to not load these specific CI data into the CMDB? We want to filter bad data. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy ITSM Package - SP 4 Reinstall
Hi Claire, I dont see any problem in the order of the installation. Why dont you check out the pre-configured stack installer from BMC? It is pre-packaged and a combined installer for everything you have listed and does it automatically in the correct order - Karthik On 30 August 2013 00:35, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** I upgraded my development server. Somehow in that process I either missed something or did it in the wrong order. My Atrium install was corrupt. Everything else seems to be ok. ** ** I had to have my server wiped clean to do a reinstall because BMC support was unable to assist me in actually fixing the bad install. Their solution was to wipe the server, reinstall clean and see if it is still broken. This works ok for Test and Dev… there is no way I can do this to my Prod system. Have to get it right before moving to that step. ** ** Listed below are the files I have taken off the EDP site. ** ** I would like, if possible some validation… Can anyone see anything obvious that I have missed? They are in the order that I have in my list to install. ** ** ** ** *BMC Remedy IT Service Management Suite 7.6.04 BASE* **1)**AR System Clients: User, Alert, Developer Studio, Data Import 7.6.04 SP4 - Windows **2)**AR System Server, Mid-Tier, Flashboards Server, Email Engine, Assignment Engine, Approval Server and Clients Version 7.6.04 SP4 With the files below do I need to install the Atrium Core SDK? I already have Java installed. ** ** **1.**BMC Atrium Core 7.6.04 SP4 ***2. BMC Atrium Core SDK 7.6.04 SP4* **3.**BMC Atrium Integrator - client 7.6.04 SP4 **4.**BMC Atrium Integrator 7.6.04 SP4 **5.**BMC Remedy ITSM Applications (Service Desk/Change Management/Asset Management) 7.6.04 SP4 **6.**BMC Remedy Knowledge Management 7.6.04 SP4 **7.**BMC Service Request Management 7.6.04 SP4 ** ** Why can’t you just click a button on the BMC site and have it give you a fully functioning install package that will do all of this in the correct order etc. ** ** ** ** ** ** ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server ** ** Thank you! ** ** Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARDBC Configuration Form
Kevin, I had similar problems on 8.1 and the certutil command documentation talks about is the one you get with mozilla build and not standard windows one. To have mozilla build, you need to check the documentation and do the exact steps it says. I was able to create cert8.db, however could never make it work with ARS. So, i ended up creating an issue with BMC and BMC asked me to try keytool and it worked! Let me know if you want the KB article they sent to me. - Karthik On 23 August 2013 20:26, Kevin Shaffer kevin_l_shaf...@hotmail.com wrote: ** ARS 7.6.04 SP4 ITSM 7.6.04 SP4 I am trying to configure LDAP to use SSL. I can not find a cert8.db file on my server. I am trying to create a new file based on the BMC documentation, which tells me to run certutil -N d certdir. This gives me an error of -N is an unknown argument. I run certutil -? and I don't see the -N parameter listed as a valid verb. Has anyone run into this issue or have any thoughts on how I can create the cert8.db file. Thanks Kevin _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: FW: CRQ does not process to Scheduled Status after approving for Scheduled For Review
Did you try to remove approval mapping and recreate it.
- karthik
On Aug 24, 2013 3:01 AM, Eric Chow hc...@blackberry.com wrote:
**
Hey guys
I have been dealing with a persistent problem with a CRQ that has
processed all approvals however the CRQ still is stuck in Scheduled For
Review status. We are using ITSM 7.5.
** **
One of our setups is currently skipping Request for Approval phase. For
this setup, the Approval Process Configuration is configured so that when a
CRQ in Scheduled For Review is approved, it moves to Scheduled instead.***
*
** **
Recently, we have noticed that this is not happening for select CRQs. The
approval logs have pulled up the following exerpt:
** **
APPR (Fri Aug 16 2013 16:16:29.7359) --
Run If passed -- perform set of next approver list for this rule
APPR (Fri Aug 16 2013 16:16:29.7360)
Starting processing of set fields operation
APPR (Fri Aug 16 2013 16:16:29.7369)
Qualification:('Assignment Availability' = Yes) AND (('Approval Risk
Level' $Risk Level$) OR ('Approval Risk Level' = $\NULL$)) AND
('Infrastructure Change ID' = $Infrastructure Change ID$) AND ('Approval
Definition ID' = $Temp Char 1$)
APPR (Fri Aug 16 2013 16:16:29.8008)
Done processing of set fields operation -- no new approval level so no set
APPR (Fri Aug 16 2013 16:16:29.8009)
Detailed:Proceeding to get next Approver in normal execution
APPR (Fri Aug 16 2013 16:16:29.8105)
Approved -- no next approver and configured to approve on no next
APPR (Fri Aug 16 2013 16:16:29.8106) Set
approval details record for this entry to state Approved
APPR (Fri Aug 16 2013 16:16:29.8388) *Entry does not
exist in database 0 (ARERR 302)*
APPR (Fri Aug 16 2013 16:16:29.8389)
Update failed.Update on approval detail record failed for prepending state
APPR (Fri Aug 16 2013 16:16:29.8390)
Prepare notification for Approve
APPR (Fri Aug 16 2013 16:16:29.8392)
Getting alternates for approver(s): list of people
APPR (Fri Aug 16 2013 16:16:29.8415) No
alternates defined for this approver list
APPR (Fri Aug 16 2013 16:16:29.8716)
Sent to list of people
APPR (Fri Aug 16 2013 16:16:29.8718) *Operation
cancelled due to error (ARAPPNOTE 4502)*
** **
Our change control analysts get around this issue by manipulating the
Change Assignee and getting the change pushed back to Planning In Progress,
and having it set up for approvals again. Usually on the second try, this
works without issue.
** **
We’re trying to figure out what entry the approval engine is looking for
that would prompt the “Entry does not exist” error. As such, the CRQ
always stays in Scheduled For Review as the approval process is interrupted
by this error.
** **
Any help would be appreciated.
** **
Thanks
** **
Eric Chow
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Issue with AREA plugin
Team, we had configured AREA authentication via SSL a few months back. Suddenly, since yesterday it has stopped working with below error in the arplugin.log +VLAREAVerifyLoginCallback -- user remedy_ldap -- vendor ARSYS.AREA.HUB (D:\Program Files\BMC Software\ARSystem\arealdap\areahub.dll) ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback ARSYS.AREA.LDAP FINER Connecting via SSL(host=ad_host_name, port=636, certPath=C:\certificate\ldaptruststore.jks with Server SSL Authentication enabled) ARSYS.AREA.LDAP SEVERE init: Bad parameter to an ldap routine (LDAPERR Code 89) ARSYS.AREA.LDAP SEVERE init: ldapssl_client_init failed [cert path C:\certificate\ldaptruststore.jks] ARSYS.AREA.LDAP SEVERE Failed to initialize the ldap sdk -VLFAIL user remedy_ldap is the bind user we have configured. Weird thing is, it works on ARDBC via LDAP with the same bind user and certificates, however throws error for AREA. Any ideas? we checked and it seems nothing changed on AD. -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue with AREA plugin
Thanks both. LJ, i killed arplugin.exe and also restarted arsever before, did not help much Kiran, certificate is valid till end of 2020. when i list the certificates in the keystore, it lists the certificates. Whats the command to validate a certificate? also, how does ARDBC work with the same keystore and certificates in it while AREA doesn't? - Karthik On 20 August 2013 19:05, Hullule, Kiran kiran_hull...@bmc.com wrote: ** Your Java Key Store (path C:\certificate\ldaptruststore.jks) certificate is no longer valid or available. Please use java keytool to check the validity of this certificate file,. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Tuesday, August 20, 2013 7:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Issue with AREA plugin ** ** ** Team, ** ** we had configured AREA authentication via SSL a few months back. Suddenly, since yesterday it has stopped working with below error in the arplugin.log ** ** +VLAREAVerifyLoginCallback -- user remedy_ldap -- vendor ARSYS.AREA.HUB (D:\Program Files\BMC Software\ARSystem\arealdap\areahub.dll) ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback ARSYS.AREA.LDAP FINER Connecting via SSL(host=ad_host_name, port=636, certPath=C:\certificate\ldaptruststore.jks with Server SSL Authentication enabled) ARSYS.AREA.LDAP SEVERE init: Bad parameter to an ldap routine (LDAPERR Code 89) ARSYS.AREA.LDAP SEVERE init: ldapssl_client_init failed [cert path C:\certificate\ldaptruststore.jks] ARSYS.AREA.LDAP SEVERE Failed to initialize the ldap sdk -VLFAIL ** ** user remedy_ldap is the bind user we have configured. ** ** Weird thing is, it works on ARDBC via LDAP with the same bind user and certificates, however throws error for AREA. Any ideas? ** ** we checked and it seems nothing changed on AD. ** ** -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 - Integration through Java API
I had used runmacro in ARS 5.x to do the same and it worked quite well. We were on Unix environment and I had written shell script to call the runmacro, and then ftped it. Called the shell script from run process. - Karthik On Aug 14, 2013 6:40 PM, Longwing, Lj llongw...@usgs.gov wrote: ** that's the funny thing...you don't need to create a macro, the runmacro program can of course execute a macro, but it's also able to export data without a macro...just check out the command line docs that I referenced. On Wed, Aug 14, 2013 at 1:29 AM, Neha Khandelwal jbpn...@gmail.comwrote: ** Thanks LJ for responding on this. I also thought of runmcaro option earlier. But as I am new to ITSM 7.6.04, I have few very basic doubts, Can you also please assist me on following. 1. As ITSM 7.6.04 is URL based application, how can I create macro there (As I was able to create earlier in Remedy User Tool). 2. Underlying operating system for ITSM application is UNIX. Should I first create macro file and then to manually move it to arcmds directory on UNIX machine? Or can you please tell me about exact process? Thanks in advance. Regards Neha On Tue, Aug 13, 2013 at 6:45 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Neha, If I was going to do this...I think I would try to utilize the 'runmacro' command line tool...it has options to export contents of records to file...it can export to csvso my overall approach might be to execute a perl script that would call run-macro, and then ftp the file to the remote host...below is the documentation for runmacro https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility On Tue, Aug 13, 2013 at 12:18 AM, Neha jbpn...@gmail.com wrote: Hello everyone, Request you to please provide me your assistance in resolving below mentioned issue- I am using BMC ITSM 7.6.04 version. I have the requirement to send some selected Incidents to a 3rd party application via FTP mode on periodic basis. Following options have been come into my mind: 1. Through BMC Analytics, schedule to send report via FTP mode. My requirement is to send plain text file through FTP mode with some specific delimiter. But plain text file option is not available in BMC Analytics, Also is there any option that I need to enable first before sending file in FTP mode? 2. Through Java API - 1. Create an escalation to run on periodic basis which I want. 2. This escalation will invoke a Java script, and through Java API commands, retrieve set of incidents from HPD:Help Desk. Can you please assist me which java API method should be used to acheive the purpose. Can you please share with me some sample code? Also please suggest me which option described above is more feasible - Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Installing 2 mid-tiers on the same machine
Dear All, hope you are having a good day. I have a scenario where we have configured our own SSO plugin on a server that has 1 midtier installed. now, customer has exposed this on public IP so that it can be accessed over internet. however, when accessed over internet, it asks for windows authentication. To resolve this, we have planned to install one more mid-tier instance on the same machine and expose this on public ip so that they dont get prompted for windows authentication and login using remedy native authentication. we cant install the 2nd mid tier on a different machine due to unavailability. when we try to install 2nd mid-tier on the same machine, installer says it will upgrade the existing mid-tier even if we chose new installation in the beginning. any ideas? ARS/MT version: 8.1 Windows Server 2008 -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Installing 2 mid-tiers on the same machine
thanks LJ. will try and update back. Regards, Karthik On 13 August 2013 22:45, Longwing, Lj llongw...@usgs.gov wrote: ** Karthick, Mid-Tier is truly little more than a collection of folders, and a Tomcat to access them. You can simply install another Tomcat, make a copy of the midtier folder, point the new tomcat to the copy of mid-tier, and should be good :) On Tue, Aug 13, 2013 at 10:49 AM, Karthik karthik...@gmail.com wrote: ** Dear All, hope you are having a good day. I have a scenario where we have configured our own SSO plugin on a server that has 1 midtier installed. now, customer has exposed this on public IP so that it can be accessed over internet. however, when accessed over internet, it asks for windows authentication. To resolve this, we have planned to install one more mid-tier instance on the same machine and expose this on public ip so that they dont get prompted for windows authentication and login using remedy native authentication. we cant install the 2nd mid tier on a different machine due to unavailability. when we try to install 2nd mid-tier on the same machine, installer says it will upgrade the existing mid-tier even if we chose new installation in the beginning. any ideas? ARS/MT version: 8.1 Windows Server 2008 -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Installing 2 mid-tiers on the same machine
thanks Alfred. yes, security risks will be validated. can you or LJ help me with pointing the 2nd tomcat to the 2nd mid tier? where and in which files of 2nd tomcat do i need to make adjustments. i wish i had the luxury of time to identify and do this myself, but i have just about 2-3 hours to get this done. any help is appriciated. Regards, Karthik On 13 August 2013 22:57, Differ, Alfred W CTR PHD NSWC, 210 alfred.differ@navy.mil wrote: I'd be tempted to run two java folders too in order to avoid the risk of cross-talk when the public facing version gets cracked by people wanting to do bad things. A good security person would know the risks better than I do, but mixing public facing and internally facing apps on the same machine should be done with great caution. Prepare for the inevitable. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, August 13, 2013 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Installing 2 mid-tiers on the same machine ** Karthick, Mid-Tier is truly little more than a collection of folders, and a Tomcat to access them. You can simply install another Tomcat, make a copy of the midtier folder, point the new tomcat to the copy of mid-tier, and should be good :) On Tue, Aug 13, 2013 at 10:49 AM, Karthik karthik...@gmail.com wrote: ** Dear All, hope you are having a good day. I have a scenario where we have configured our own SSO plugin on a server that has 1 midtier installed. now, customer has exposed this on public IP so that it can be accessed over internet. however, when accessed over internet, it asks for windows authentication. To resolve this, we have planned to install one more mid-tier instance on the same machine and expose this on public ip so that they dont get prompted for windows authentication and login using remedy native authentication. we cant install the 2nd mid tier on a different machine due to unavailability. when we try to install 2nd mid-tier on the same machine, installer says it will upgrade the existing mid-tier even if we chose new installation in the beginning. any ideas? ARS/MT version: 8.1 Windows Server 2008 -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Installing 2 mid-tiers on the same machine
got it working. Thanks to Both :) - Karthik On 13 August 2013 23:18, Differ, Alfred W CTR PHD NSWC, 210 alfred.differ@navy.mil wrote: Do you have your first mid-tier installed in a directory outside the usual Tomcat directory tree? If so, there is a file somewhere in that Tomcat install telling it to expect a webapp elsewhere. I occasionally have to remember where that is, but I imagine people here will know off the tops of their heads. I'll look myself, but they will probably beat me to it. If you have a second tomcat and second mid-tier you alter the configuration of the second tomcat to point in the new direction and then fire it up and see what breaks. 8) -al -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, August 13, 2013 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Installing 2 mid-tiers on the same machine ** thanks Alfred. yes, security risks will be validated. can you or LJ help me with pointing the 2nd tomcat to the 2nd mid tier? where and in which files of 2nd tomcat do i need to make adjustments. i wish i had the luxury of time to identify and do this myself, but i have just about 2-3 hours to get this done. any help is appriciated. Regards, Karthik On 13 August 2013 22:57, Differ, Alfred W CTR PHD NSWC, 210 alfred.differ@navy.mil wrote: I'd be tempted to run two java folders too in order to avoid the risk of cross-talk when the public facing version gets cracked by people wanting to do bad things. A good security person would know the risks better than I do, but mixing public facing and internally facing apps on the same machine should be done with great caution. Prepare for the inevitable. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, August 13, 2013 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Installing 2 mid-tiers on the same machine ** Karthick, Mid-Tier is truly little more than a collection of folders, and a Tomcat to access them. You can simply install another Tomcat, make a copy of the midtier folder, point the new tomcat to the copy of mid-tier, and should be good :) On Tue, Aug 13, 2013 at 10:49 AM, Karthik karthik...@gmail.com wrote: ** Dear All, hope you are having a good day. I have a scenario where we have configured our own SSO plugin on a server that has 1 midtier installed. now, customer has exposed this on public IP so that it can be accessed over internet. however, when accessed over internet, it asks for windows authentication. To resolve this, we have planned to install one more mid-tier instance on the same machine and expose this on public ip so that they dont get prompted for windows authentication and login using remedy native authentication. we cant install the 2nd mid tier on a different machine due to unavailability. when we try to install 2nd mid-tier on the same machine, installer says it will upgrade the existing mid-tier even if we chose new installation in the beginning. any ideas? ARS/MT version: 8.1 Windows Server 2008 -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SLM 7.6.04 Service Target Milestones not appearing on Incident
Rick, SLM module can get to pur nerves in terms of misbehaving :) we have to just move on with it. - Karthik On Aug 10, 2013 3:43 AM, Rick Cook remedyr...@gmail.com wrote: ** RESOLVED. Even though the Data Source for HPD:HelpDesk was built with the Instance ID as the unique identifier, I changed it to Entry ID, rebuilt it and the Service Targets, then changed it back to Instance ID and rebuilt them again. And now it works. Good news: I'm not as obtuse as I was beginning to believe I might be. Bad news: Why did I have to do twice what should have worked the first time? Rick On Fri, Aug 9, 2013 at 12:21 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Gordon, it's not Java, it's DB. Turn on your SQL logging right before you save the AL, and then look at the log, you will see either an insert or an update statement immediately followed by a ROLLBACK TRANSACTION statement. You will need to figure out why Dev Studio is trying to insert a record that is considered a duplicate, and correct the situation before moving forward :) On Fri, Aug 9, 2013 at 1:18 PM, Gordon Frank gjj...@comcast.net wrote: ** Has anybody seen this: The value(s) for this entry violate a unique index that has been defined for this form, 382, When trying to save an Active Link within Developer Studio 7.6.4? I get a feeling its a Java issue. If you know the correction, I would appreciate the feedback. Thanks Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Refresher needed
Some more answers below: 5) What is a use for an Active Link Guide Can be used to perform any repetitive actions. Say for table looping. 26) List all of the possible uses for guides. They were looking for walking tables? ??? Table walk through is nothing but looping through a table. 27) What is walking tables? Table walk through is nothing 28) when you use CMDBDriver.exe command line utility? Used to push attributes created on cmdb classes to AST forms 31) When you use arsignal command line utility? Arsignal utility contains multiple command line options. But mostly is used to inform an ars server to load definitions from a database. Say if you are in server group, perform changes( workflows, dome field etc) on the admin server and send an arsignal to other servers to load definitions from the db 32) When you use runmacro command line utility? it was used to calls macros from command line when using the aruser tool 34) How many table types are available in ARSystem Database and explain them? T, H, B T - Stores transaction/data values H - history data B - stores references to blob fields. Regards, Karthik On Jul 28, 2013 11:43 PM, Lisa Singh lisa.si...@gmail.com wrote: I had a go an answering these for a laugh - if anyone else wants to put in the stuff I don't know we could have a good study guide for interviews! Also I'm probably wrong on several, so feel free to correct me... 1) What is the difference between and Active Link and a Filter? Active Link is initiated by a client action. A filter runs server-side, independent of client input so can be used to enforce rules, since the user has no control over whether they execute 2) What is a .def file used for? To import and / or export Remedy objects 3) What is a .arx file? Remedy data export file 4) Who is Doug Mueller? One of the founders of Remedy Corp. 5) What is a use for an Active Link Guide? ??? 6) What type of field is the Worklog field? Table 7) Name two DBMSs in which Remedy ARS can run on top of? DB2 Universal, Informix, Oracle, Sybase, and Microsoft SQL 8) What does ARS stand for? Action Request System 9) What are the core fields? * Request ID—Unique tracking number assigned to each request by AR System. * Submitter—Login name of the user who submits a request. * Create Date—Date and time that a request is created. * Assigned To—Person assigned to handle the request. * Last Modified By—User who last modified the request. * Modified Date—Date and time that the request was last modified. * Status—Current status of the request. * Short Description—Brief description of the request. * Status History—Time the request’s status was last changed and who changed it. This field does not appear in forms. To view the information in this field, users must display a request and choose View Status History. 10) What does $MENU$ do? Returns the current menu 11) What is the function of DDE-Poke? Deprecated - something to do with the User tool on windows sending data to a third party application 12) What are ar.ini and ar.conf files used for? ar.ini - environmental preferences that need to be loaded at runtime, essentially a preference file (before my time but I think ar.ini was also client-side for the user tool). ar.conf are server settings that can be (in theory) referenced at any time by the server - conf files are generally in a very particular format, often with delimiters so are a little bit like a database in flat file form. 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? No idea, all old versions. 14) Why ardiff utility is used for? Comparing .def files? 15) How do you deploy your application on web? Create a or import a deployable application, create an entry point (?) 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? wf log - order of operations executing, arerror.log - observe any exceptional conditions, arfilter.og details the specific filters firing, aresc.log details the escalations firing 17) Explain the actions available in active link which are not in Filters. Explain why it is not. (?) stuff related to submitting, like commit changes - anything that requires input from the user. 18) Why ardiff utility is used for? see 14) 19) What is the primary table in the AR System data dictionary? Control - contains things like dbVersion and next available ID for various structure items that can be created 20) How does the AR System manage the data you see in Remedy Forms? (Guessing mostly) Field data is stored in the fields table based associated with the database ID of the fields (From DBref guide): MS SQL column types * Attachment up to 2 GB - image * Character with a maximum length of 8000 or fewer bytes - varchar * Character with an unlimited length or a maximum length of more than 8000 bytes - text * Currency
Re: AW: AW: Send a ticket details to Outlook Calendar
Which version of ars are you on? On 8.1 there is an RSS feed option. I have not used it, but if you are on 8.1, you might want to check it out On Jul 25, 2013 4:34 PM, Tristan Roppel tristan.rop...@t-online.de wrote: ** Des,sorry.im nie in spain Witz limitated Access to Internet. Tristan -- Von: Tauf Chowdhury Gesendet: 25.07.2013 12:12 An: arslist@ARSLIST.ORG Betreff: Re: AW: Send a ticket details to Outlook Calendar ** I think you meant sourceforge.net Sent from my iPhone On Jul 25, 2013, at 4:21 AM, Tristan Roppel tristan.rop...@t-online.de wrote: ** In the Community sourceforce.net there is a Framework for developing this. BR Tristan -- Von: clemence Gesendet: 25.07.2013 09:04 An: arslist@ARSLIST.ORG Betreff: Send a ticket details to Outlook Calendar ** does anyone know how we can extract the data from a remedy ticket and push them into outlook calendar and shown as a meeting event ? i am still using remedy ar 7.1 _ARSlist: Where the Answers Are and have been for 20 years__ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web services
Append ?wsdl to the end of the webservice url that is given to you. This will display the webservice definition. Do a save as .wsdl file and then consume it in filter. On Jul 24, 2013 6:23 AM, Joe DeSouza joe_rem...@yahoo.com wrote: ** I think you meant soapUI. That's one good tool which is my current personal choice too - although SoapSonar works just as well. Personally, I prefer soapUI for the more simpler interface. You could also used ActionalDiagonistics which I hear is good from one of my BizTalk colleagues. That being said it does not imply that just because it works on any of these tools, it has a 100% probability of working in Remedy. Please read the capabilities and limitations of using web services on the integration guide, where you will find information of all kinds of constructs and bindings that are not supported. So if your external service uses any of them, there is a good chance it will work on soapUI or any of the above tools, but yet fail within the Remedy realm.. Cheers Joe -- *From:* kanhu mohapatra kanhu.san...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Tuesday, July 23, 2013 4:54 AM *Subject:* Re: Web services ** Hello Deepali, Have you tried consuming your published webservice via SOUP UI before going it through filter action. Regards, Kanhu Mohapatra. On Tue, Jul 23, 2013 at 6:17 PM, Kulkarni, Vikrant vkulka...@columnit.com wrote: Can you kindly elaborate on the issue you facing? Any errors or unexpected behavior? This will help us understand you problem better. Sent from my Xperia™ smartphone Deepali Nigade deepali.ni...@gmail.com wrote: hi all, I have created and Published Web service, but unable to consume them.I have created a filter to consume but stuck with wsdl file. please guide on the same. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 Upgrade to 8.1
LJ, If for some reason, a non admin server decides to go down for unknown reasons, then it would recache definitions from DB right. That way this approach would be a risk. Any thoughts? - Karthik On 16 July 2013 22:37, Longwing, Lj llongw...@usgs.gov wrote: ** Brian, It was actually really cool to watch the demo, they had it fully functional. You needed a server group, you make all of your changes, all of them, to include deleting columns, etc. You can connect to the admin server in the server group to see the changes, work with the new workflow, everything...the users remain on the other node(s) of the server group and never see the changes...everything stored in the same db...then when all of your functional testing is done you literally 'flip a switch' and the other nodes in the server group arsignal, get the new cache, and it's 'in prod' At that point all that is needed I believe was a Mid-Tier cache flush, and the users were using the new forms/workflow 'in an instant'... You of course still need all of your planning, testing, etc...but the zero down time part was for the user. All of the work could be done during business hours, no late night, evening, weekend work to get the new code in place...it can all be done next to the current stuff...it was an amazing demo. On Tue, Jul 16, 2013 at 10:14 AM, Brian Pancia panc...@finityit.comwrote: Zero downtime. Now that is funny. It may be possible with months of planning, but more than likely you will still have some amount of downtime. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin Sent: Tuesday, July 16, 2013 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Upgrade to 8.1 There was that discussion at last year's rug where they pointed production to their failover area. Did the upgrade in production while everyone worked from the failover area and then switched back when the upgrade was complete.More steps than this but you get the idea. Teresa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO Sent: Tuesday, July 16, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Upgrade to 8.1 The only zero down time upgrade I am aware of is to not upgrade. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Tom Shurmur Sent: Tuesday, July 16, 2013 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Upgrade to 8.1 ** Well, that is a bummer. But it's a cool idea if it ever comes fruition. Thank you all for you help. Tom From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 16, 2013 11:30 AM Subject: Re: 7.6.04 Upgrade to 8.1 ** Well, either there is a huge conspiracy that involved wholesale changes to documents I read, or my memory is playing tricks on me. I'm going with the conspiracy. Nah, just kidding. Must have been something I inferred from the overlay enhancements in 8.1. Darn. Rick On Jul 16, 2013 6:38 AM, Longwing, Lj llongw...@usgs.gov wrote: ** can you point me to the URL that discusses 'zero downtime upgrades'? I know that 8.1 wasn't released at last years rug, it was just 8.0, but I know that after the RUG David posted an idea ( https://communities.bmc.com/ideas/1421) that is in a status of 'Under Consideration'when they are available, it's changed to 'Delivered'so all of the facts that I have currently available tell me that the demo we received last year isn't in a current code line...but if you could point me to docs to the contraryI would love to see them. On Tue, Jul 16, 2013 at 7:14 AM, Rick Cook remedyr...@gmail.com wrote: ** Might want to check the 8.1 documentation on that, LJ. Rick On Jul 16, 2013 6:04 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Rick, They were VERY careful to state at RUG last year that the code demonstrated was NOT in ANY code line available to the publicso no, it's NOT in 8.1, it is under consideration for a future release, but not in any currently available to the public release. On Mon, Jul 15, 2013 at 8:32 PM, Rick Cook remedyr...@gmail.com wrote: ** No, Tauf, they have the code in 8.1. But I don't think you can make that work unless you are upgrading FROM 8.1, not TO it. Rick On Jul 15, 2013 7:29 PM, Tauf Chowdhury taufc...@gmail.com wrote
Re: 7.6.04 Upgrade to 8.1
thanks for the clarification LJ On 17 July 2013 18:52, Longwing, Lj llongw...@usgs.gov wrote: ** No, not a risk. The approach taken was such that 'non-admin' nodes could drop out and come back on and still get the 'old' cache, essentially, both the old and the new existed in the db at the same time, which makes this approach 'better' than approaches that other companies/organizations where they relied on the other nodes not going down and just working out of their 'cache in memory' type thingsthose were also limited to not being able to delete columns, because a delete on the admin would in that case break the other nodes...this was a fully functional 'copy' On Wed, Jul 17, 2013 at 12:26 AM, Karthik karthik...@gmail.com wrote: ** LJ, If for some reason, a non admin server decides to go down for unknown reasons, then it would recache definitions from DB right. That way this approach would be a risk. Any thoughts? - Karthik On 16 July 2013 22:37, Longwing, Lj llongw...@usgs.gov wrote: ** Brian, It was actually really cool to watch the demo, they had it fully functional. You needed a server group, you make all of your changes, all of them, to include deleting columns, etc. You can connect to the admin server in the server group to see the changes, work with the new workflow, everything...the users remain on the other node(s) of the server group and never see the changes...everything stored in the same db...then when all of your functional testing is done you literally 'flip a switch' and the other nodes in the server group arsignal, get the new cache, and it's 'in prod' At that point all that is needed I believe was a Mid-Tier cache flush, and the users were using the new forms/workflow 'in an instant'... You of course still need all of your planning, testing, etc...but the zero down time part was for the user. All of the work could be done during business hours, no late night, evening, weekend work to get the new code in place...it can all be done next to the current stuff...it was an amazing demo. On Tue, Jul 16, 2013 at 10:14 AM, Brian Pancia panc...@finityit.comwrote: Zero downtime. Now that is funny. It may be possible with months of planning, but more than likely you will still have some amount of downtime. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin Sent: Tuesday, July 16, 2013 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Upgrade to 8.1 There was that discussion at last year's rug where they pointed production to their failover area. Did the upgrade in production while everyone worked from the failover area and then switched back when the upgrade was complete.More steps than this but you get the idea. Teresa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO Sent: Tuesday, July 16, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Upgrade to 8.1 The only zero down time upgrade I am aware of is to not upgrade. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Tom Shurmur Sent: Tuesday, July 16, 2013 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Upgrade to 8.1 ** Well, that is a bummer. But it's a cool idea if it ever comes fruition. Thank you all for you help. Tom From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 16, 2013 11:30 AM Subject: Re: 7.6.04 Upgrade to 8.1 ** Well, either there is a huge conspiracy that involved wholesale changes to documents I read, or my memory is playing tricks on me. I'm going with the conspiracy. Nah, just kidding. Must have been something I inferred from the overlay enhancements in 8.1. Darn. Rick On Jul 16, 2013 6:38 AM, Longwing, Lj llongw...@usgs.gov wrote: ** can you point me to the URL that discusses 'zero downtime upgrades'? I know that 8.1 wasn't released at last years rug, it was just 8.0, but I know that after the RUG David posted an idea ( https://communities.bmc.com/ideas/1421) that is in a status of 'Under Consideration'when they are available, it's changed to 'Delivered'so all of the facts that I have currently available tell me that the demo we received last year isn't in a current code line...but if you could point me to docs to the contraryI would love to see them. On Tue, Jul 16, 2013 at 7:14 AM, Rick Cook remedyr...@gmail.com wrote: ** Might want to check the 8.1 documentation on that, LJ. Rick On Jul 16, 2013 6:04 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Rick, They were
Re: Read records from .xml file
Atrium orchestrator will also do this if you have one. Else a java plugin can be written as well. Regards, Karthik On Jul 11, 2013 11:22 AM, Karthik karthik...@gmail.com wrote: not very sure. But, it should work is what i beleive On 11 July 2013 11:18, Robin Mathew robi...@rediffmail.com wrote: Karthick, The server is 7.6.04, custom build(no other remedy applications). Does Atrium Integrator support with custom build application? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
That is correct Joe. I have used it to in a scenario like below. There are 2 remedy systems. One system(system a) stores CIs(CMDB) and the other hosts SRM(system b) An AIF was created to create service requests on system b. Requirement was to allow user to type in first 4 characters of a CI name on the AIF and press enter. This should bring up matching CIs from system a. The way thia was accomplished was via the way I described in the original post above. System a exposed a web service hosting Getlist operation. System b consumed the same and showed the results. This was done on 7.1. Until I demonstrated this possibility, there were many under opinion that, in remedy one web service call is tied with one record. But, having a second child form, you can return and store multiple records on a single web service call. If there are more questions, I can build this and send a def file for people to understand and experiment. Let me know if anyone is interested. Regards, Karthik On Jul 11, 2013 4:14 AM, Joe D'Souza jdso...@shyle.net wrote: ** Good know its possible as I used to think the gets are for single records only and not multiple records. This might be useful in some of the integration work that I would need to do in a month or so, ** ** So the way I understand this now is that you create that relationship key (like a GUID) and use that while creating your line items to associate all the line items created in a sort of a peer to peer relationship instead of a parent to child relationship.. ** ** Thanks for sharing the possibility. ** ** Karthik, thanks for your inputs as well.. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, July 10, 2013 4:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** I used it back in 5.1 ** ** You can think of it as creating child or line item records without needing the parent ** ** Fred ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, July 10, 2013 3:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** So this would create multiple records in the form that you mapped to the FormMappingElement?? ** ** Was this always the case or is it a new feature with one of the recent versions since WSDL capabilities were introduced? ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, July 10, 2013 10:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** If you want to receive multiple records back in a web service call you do not map the form to the root, you instead map it to an element in the XML. ** ** i.e. You send ROOT SomeValueMyValue/SomeValue /ROOT ** ** If you expect to get back 1 record the structure could be ROOT -- Form is mapped here Field1value1/Field1 Field2value1/Field2 ROOT ** ** For Multiple records back the structure could be ROOT FormMappingElement-- Form is mapped here Field1value1/Field1 Field2value1/Field2 /FormMappingElement ROOT ** ** ** ** Also … You do not need FORM_Primary.You can do a service action from Form A to Form A and a filter (that fires on Service) will do the web service call. ** ** Fred ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Campbell, Paul (Paul) *Sent:* Wednesday, July 10, 2013 9:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** Karthik, I don’t understand the statement “As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped.” ** ** I am not aware of a way to have multiple records mapped to another form, can you elaborate? ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Tuesday, July 09, 2013 6:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** Robin, ** ** please see below: ** ** Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) ** ** 1.User performs a search on a field
Re: Webservice-Please share your knowledge
Good luck. :) Regards, Karthik On Jul 11, 2013 6:44 AM, Joe D'Souza jdso...@shyle.net wrote: ** The reason I had not seen this possibility is that it’s a Set Field action where you can use the WSDL option to set fields so didn’t see how that could possibly store anything in the current transaction if the return was an array, unless you used some method to accept that input to a data visualization field designed to accept an array. ** ** I didn’t know that it was capable of ‘Set Fields’ to another form to store that returned array to another form when the Data Source selected was WEB SERVICE. I should be able to work my way through now that I know this is possible just by changing the form mapping from Root to an Element. I actually used to wonder why it was possible to remove the form from the Root and add it else where – now I know. It never occurred to me to try and see what happens when that was done. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Wednesday, July 10, 2013 8:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** That is correct Joe. I have used it to in a scenario like below. There are 2 remedy systems. One system(system a) stores CIs(CMDB) and the other hosts SRM(system b) An AIF was created to create service requests on system b. Requirement was to allow user to type in first 4 characters of a CI name on the AIF and press enter. This should bring up matching CIs from system a. The way thia was accomplished was via the way I described in the original post above. System a exposed a web service hosting Getlist operation. System b consumed the same and showed the results. This was done on 7.1. Until I demonstrated this possibility, there were many under opinion that, in remedy one web service call is tied with one record. But, having a second child form, you can return and store multiple records on a single web service call. If there are more questions, I can build this and send a def file for people to understand and experiment. Let me know if anyone is interested. Regards, Karthik On Jul 11, 2013 4:14 AM, Joe D'Souza jdso...@shyle.net wrote: ** Good know its possible as I used to think the gets are for single records only and not multiple records. This might be useful in some of the integration work that I would need to do in a month or so, So the way I understand this now is that you create that relationship key (like a GUID) and use that while creating your line items to associate all the line items created in a sort of a peer to peer relationship instead of a parent to child relationship.. Thanks for sharing the possibility. Karthik, thanks for your inputs as well.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, July 10, 2013 4:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge I used it back in 5.1 You can think of it as creating child or line item records without needing the parent Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, July 10, 2013 3:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** So this would create multiple records in the form that you mapped to the FormMappingElement?? Was this always the case or is it a new feature with one of the recent versions since WSDL capabilities were introduced? Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, July 10, 2013 10:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge If you want to receive multiple records back in a web service call you do not map the form to the root, you instead map it to an element in the XML. i.e. You send ROOT SomeValueMyValue/SomeValue /ROOT If you expect to get back 1 record the structure could be ROOT -- Form is mapped here Field1value1/Field1 Field2value1/Field2 ROOT For Multiple records back the structure could be ROOT FormMappingElement-- Form is mapped here Field1value1/Field1 Field2value1/Field2 /FormMappingElement ROOT Also … You
Re: Read records from .xml file
What version of ARS? you could use pentaho Spoon that now comes bundled with Atrium Integrator. on Spoon, create a transformation add an XML Input, add an AR Input step, connect these two after performing needed trasnformation. you should be able to insert records into ARS Regards, Karthik On 11 July 2013 11:02, Robin Mathew robi...@rediffmail.com wrote: Hi all, I have a requirement to read an .xml file and insert records to a remedy form. Please let me know how this can be done and prons and cons. Thanks in advance. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Read records from .xml file
Correction, need to add on AR Output step On 11 July 2013 11:07, Karthik karthik...@gmail.com wrote: What version of ARS? you could use pentaho Spoon that now comes bundled with Atrium Integrator. on Spoon, create a transformation add an XML Input, add an AR Input step, connect these two after performing needed trasnformation. you should be able to insert records into ARS Regards, Karthik On 11 July 2013 11:02, Robin Mathew robi...@rediffmail.com wrote: Hi all, I have a requirement to read an .xml file and insert records to a remedy form. Please let me know how this can be done and prons and cons. Thanks in advance. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Read records from .xml file
not very sure. But, it should work is what i beleive On 11 July 2013 11:18, Robin Mathew robi...@rediffmail.com wrote: Karthick, The server is 7.6.04, custom build(no other remedy applications). Does Atrium Integrator support with custom build application? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
Robin, please see below: Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record. Have a table filed on Form A and point it to FORM_Secondary and refresh it - Karthik On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.comwrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
Robin mentioned that its more than 200, so it might not go upto 4000 is my assumption. As you mentioned(Joe) if it crosses 1000 Mark, it would definitely be slow. - Karthik On 10 July 2013 06:02, Joe D'Souza jdso...@shyle.net wrote: ** Out of the box using only inside the box methods?? You’re dealing with receiving multiple records from another form. ** ** Remember that remedy can only receive one row when searching using WSDL in a filter to search for data in an external system. You will not be able to receive multiple records, UNLESS you choose to do so by building some sort of a plugin and use that in a DVF. ** ** The method you described to populate 2 tables, would probably work only if you knew exactly how many records to expect from the foreign system, and then create exactly that many records in the secondary form and then have a set field filter fire to set records individually by searching for records individually. I’m not sure how efficient that process will be if you need to get back 4000 records in chunks.. 4000 WSDL gets even if it is chunked with 50 per chunk??. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Tuesday, July 09, 2013 6:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** Robin, ** ** please see below: ** ** Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) ** ** 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well ** ** 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record.*** * Have a table filed on Form A and point it to FORM_Secondary and refresh it ** ** ** ** - Karthik ** ** On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer ** ** ** ** On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.com wrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ** ** -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
Joe, I have worked in the past on this method, and remedy can receive multiple records in a fashion as described by me above. Its not limited to only 1 record. - Karthik On 10 July 2013 08:26, Karthik karthik...@gmail.com wrote: Robin mentioned that its more than 200, so it might not go upto 4000 is my assumption. As you mentioned(Joe) if it crosses 1000 Mark, it would definitely be slow. - Karthik On 10 July 2013 06:02, Joe D'Souza jdso...@shyle.net wrote: ** Out of the box using only inside the box methods?? You’re dealing with receiving multiple records from another form. ** ** Remember that remedy can only receive one row when searching using WSDL in a filter to search for data in an external system. You will not be able to receive multiple records, UNLESS you choose to do so by building some sort of a plugin and use that in a DVF. ** ** The method you described to populate 2 tables, would probably work only if you knew exactly how many records to expect from the foreign system, and then create exactly that many records in the secondary form and then have a set field filter fire to set records individually by searching for records individually. I’m not sure how efficient that process will be if you need to get back 4000 records in chunks.. 4000 WSDL gets even if it is chunked with 50 per chunk??. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Tuesday, July 09, 2013 6:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** Robin, ** ** please see below: ** ** Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) ** ** 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well ** ** 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record.** ** Have a table filed on Form A and point it to FORM_Secondary and refresh it ** ** ** ** - Karthik ** ** On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote:*** * ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer ** ** ** ** On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.com wrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ** ** -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik -- - Karthik
Re: Webservice issue
can you consume the web service fine with SOAPUI or any other similar tool? Regards, Karthik On 14 June 2013 21:00, Anantha Jeyaprakash mrwebminis...@gmail.com wrote: ** Hello, I am trying to call a 3rd party webservice in a filter. I have done input and output mappings. When the filter call the WSDL, we are getting the below error. Any one familiar on this error. ARERR [9130] Error encountered while executing a Web Service : Fatal Error: URI=null Line=2: Element type ns0:ROOT must be followed by either attribute specifications, or / Thanks Jey _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Run process does not execute the shellscript - need help!
does the user through which arsystem.sh is started have necessary rights to execute the script? Regards, Karthik On 10 June 2013 13:49, Wcandro Roy wcan...@gmail.com wrote: ** Hi, Thanks for the input. I'm calling the file through an absolute path. The platform is Solaris 10. Regards, Swarup On Mon, Jun 10, 2013 at 1:11 PM, Ivan Aranda iara...@eso.org wrote: Hi, I remember once experienced a problem like that and one of the actions I tried was to call the file script with a relative path and absolute one. Try both of them. Would be useful to know on which platform you're executing the file (UNIX, MS Windows) Cheers, Ivan Aranda ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Change approvals
You can do it CHG:ChangeApDetailsSignature form. Search based on your criterion and then do a modify all. Regards, Karthik On 10 June 2013 20:46, Joe hornetlo...@gmail.com wrote: Hey everyone, Is there a way to bulk update approvals for Change? For instance, I have 10 like change requests that need the same approval. Is there a way to Modify All on a Change? I can do it on the Incident form but when I go to the Change form and try a Modify All it is greyed out. Any help would be appreciated. ARS 7.0 SQL Server Windows Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Change approvals
ya, most right place to do it if you are an alternate or you yourself are the approver for the intended changes On 10 June 2013 20:58, pritch pri...@ptd.net wrote: Or use the Approval Central. - Original Message - From: Karthik karthik...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, June 10, 2013 11:19:36 AM Subject: Re: Change approvals ** You can do it CHG:ChangeApDetailsSignature form. Search based on your criterion and then do a modify all. Regards, Karthik On 10 June 2013 20:46, Joe hornetlo...@gmail.com wrote: Hey everyone, Is there a way to bulk update approvals for Change? For instance, I have 10 like change requests that need the same approval. Is there a way to Modify All on a Change? I can do it on the Incident form but when I go to the Change form and try a Modify All it is greyed out. Any help would be appreciated. ARS 7.0 SQL Server Windows Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem copying records to People form
you need to enable filter log as well to see what is going on. Enable filter log on server level and give the same log file name as the escalation log file so that you can see both in action together. Once you do that, it will show which filter is throwing error for what record being processed by the escalation. I would also suggest an alternate way as below: Instead of trying out with escalations directly, modify the records directly on your staging form and enable flter logs and see what is going on. you should get the same error in this approach as well, but saves a lot of debugging time. You can proform quick filter fixes and retry the operation in no time. once everything works in the manual way, enable escalations and check what hapens Regards, Karthik On 4 June 2013 05:16, Joe D'Souza jdso...@shyle.net wrote: You are probably not setting some required field that doesn't have a default. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sri teja Sent: Monday, June 03, 2013 7:10 PM To: arslist@ARSLIST.ORG Subject: Problem copying records to People form Hi, I am writing code to sync Active directory records with people form as there is no out of box process in our version 7.6.04. In this process i created a staging form where i imported all records from Active Directory, when i trying to sync records from staging form to People form using escalation following error has been showing up in the log file and the record is not copying to People form. The Number(007) keeps on increasing for each record ts trying to copy. The qualification am using for push fields is 'Remedy Login ID=Login ID in staging form(If no match create new request and if matches take no action) Please suggest me solution to this problem or else please let me know if there is any other way to sync records from staging form to People form. error: Error while performing escalation action 007 0: Push Fields 008 0: Push Fields 009 0: Push Fields 0010 0: Push Fields Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SSL Certificate issues in 8.1
HI All, I have a 8.1 ARS installed on Win server 2008 R2 box and in need to configure AREA authentication via SSL. Simple Binding without SSL works fine, however i cant test the authentication from Remedy as the AD has a policy set such that we can only authenticate via SSL. Scenario is: Customer has an Enterprise CA server and there is not certificate DB on the windows box. So, following actions have been taken: 1. Followed the documentation on BMC site and installed mozilla build, NSS and then built the certificate database on the server hosting the ARS 8.1 2. We need to add certificate to the cert8.db. This is where we have issues. coz, the AD Admin created a certificate request file using native windows certutil tool and then requested the enterprise CA for a certificate and then installed the certificate. When i try to import the certificate to the certificate database using the NSS certutil tool, the certificate gets added. however, when i try to authenticate via AREA, i see an error in javaplugin.log as Invalid Keystre format I have never configured AREA over SSL and a novice to the certificates stuff. So, please help me understand following facts so that i can continue on the right path: 1. When the certificate request file is generated, the CN= should have the AD Server name or the hostname of the server that hosts ARS 8.1 2. as i understand even the nss based certutil also can create a certificate request file, should i create a certificate request file from this or does the creation of request file from native windows certutil also work? I have opened a case with BMC as well, however any help is also appreciated as i am in a tight spot currently -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Problem in Notify action in OOB Filter
Dear All, Hope you are doing good. I have a problem where OOB filter that does the notify action is firing, but no record is getting created on AR System Email Messages form. below is an extract of the log: Checking NTE:NTS:Email_200_SystemNT FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 0: Notify FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1Priority: 0 Mechanism: Email To: t...@test.com FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1Your group has been assigned for Work Order WO00603 as Assignee group. Please review the request. Priority: Low Summary: test please ignore FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1Your group has been assigned for Work Order WO00603 as Assignee group. Please review the request. FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 /* Tue Apr 23 2013 11:54:43.0680 */ Start filter processing (phase 1) -- Operation - CREATE on AR System Email Attachments - NULL FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 /* Tue Apr 23 2013 11:54:43.0680 */ Filter Level:0 Number Of Filters:0 Checking AR System Email GUID Generator (500) FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 -- Failed qualification FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 /* Tue Apr 23 2013 11:54:43.0680 */ Filter Level:0 Number Of Filters:1 Checking AR System Email Attachments Update Reference (1000) FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 -- Passed -- perform actions FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 0: Set Fields FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1Reference Count (18254) = 0 FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1Temp Name (18248) = FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 /* Tue Apr 23 2013 11:54:43.0690 */ End of filter processing (phase 1) -- Operation - CREATE on AR System Email Attachments - NULL FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 /* Tue Apr 23 2013 11:54:43.0960 */ End of filter processing (phase 3) on NTE:Notifier - NTS3017 FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 /* Tue Apr 23 2013 11:54:43.0960 */ Restart of filter processing (phase 3) on NTE:Notifier - NTS3018 FLTR TID: 004776 RPC ID: 002168 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR Overlay-Group: 1 /* Tue Apr 23 2013 11:54:43.0970 */ Filter Level:0 Number Of Filters:542 Checking NTE:NTS:Email_200_SystemNT I was expecting post creation of record on AR System Email Attachments, it would create a record of Creation on AR System Email mesages form(THis is how a working system's log shows up) System: ARS 7.6.04 SP4 on Windows Server 2008 R2, -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Values in the Column didn't appear
maybe there is a workflow to set the data in that field when you open the form? can you check the workflows connected to that field? Regards, Karthik On 10 April 2013 16:10, Heba Hashem, Vodafone Egypt heba.has...@vodafone.com wrote: ** I can’t see some of data which stored on specific form which viewed by table in another form. This missed data for one column only although the others appeared and when I double click on the record I found the data written. ** ** ** ** *Heba Hashem * SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com [image: Vodafone] http://www.vodafone.com.eg/ *vodafone.com.eg * http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Hullule, Kiran *Sent:* Wednesday, April 10, 2013 11:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Values in the Column didn't appear ** ** ** Your question is not clear, would you please explain little further. ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Heba Hashem, Vodafone Egypt *Sent:* Wednesday, April 10, 2013 2:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Values in the Column didn't appear ** ** ** Dears, ** ** Please I need support as there is tables in customized form view another form. In specific column its vales didn’t appear although there is a value in this field in the form. BMC Remedy 7.6.04 ** ** ** ** *Heba Hashem * SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com [image: Vodafone] http://www.vodafone.com.eg/ *vodafone.com.eg * http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. ** ** * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access
Re: Approval Central Write Access Error
is the submitter mode in your system locked? if its is locked, you should not get this error. if its changeable, The user would need floating/fixed license - Karthik On 6 April 2013 18:21, kunal das kunalda...@gmail.com wrote: ** Heather - This is a License error.. Check if you have enough licenses for your users. Try removing and adding the fixed/floating licenses to this user and see if you get error. Hope this helps. Regards, Kunal On Sat, Apr 6, 2013 at 4:22 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Good afternoon, ** ** We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue?** ** ** ** Your guidance is much appreciated. ** ** [image: Description: cid:image001.jpg@01CE31EA.3E742370] ** ** Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Packing Lists
Joe, hit f5 button and try it, it would refresh without opening. This has worked for me - Karthik On 5 April 2013 05:12, Joe D'Souza jdso...@shyle.net wrote: I tend to avoid using those too and prefer Working Lists and then export every object in that list manually. The only problem working with Working Lists is that when you create new objects, they do not get auto refreshed in that list until you reopen that list. Renamed objects do not appear to be renamed either and sometimes at random it does refresh the list to reflect the new name. I have not seen a trend as to when that happens and when it doesn't I wish at some point they fixed that although it does appear like its been done that way by design - to perhaps not perform a search on every new save. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, April 04, 2013 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Packing Lists Hi, If you export a packing list, I have seen that objects are sometimes missed. I have no clear pattern as to when this happens, but it happened a lot at a 7.6.04 site I was working on some time ago. Check that the objects in question are actually in the def file. You might want to try rrrexportdef.exe -packlist ..., it will not miss any objects. https://www.rrr.se/cgi/tools/main#rrrExportDef Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ok, good, that's what I thought. Must be some other reason our fixes aren't showing in test... Rick On Apr 4, 2013 8:53 AM, Jason Miller jason.mil...@gmail.com wrote: ** You will get the current definition. A packing list doesn't store the actual object, just a reference to it. Jason On Apr 4, 2013 8:05 AM, Rick Cook remedyr...@gmail.com wrote: ** If I modify an object that already is part of a packing list, do I have to drop and re-add it to the list, or is the current definition of each object in the list grabbed when the list is exported to a def file? Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ad Integration with remedy 7.1
go through the ARS config guide and integration guide. They provide detailed information Regards, Karthik On 5 April 2013 10:07, Parekar, Rahul rahul_pare...@bmc.com wrote: There are various ways to configure AREA LDAP. 1. Authenticate unregistered Users - If this option is set then user does not need to be exist in user form. AR tries to authenticate user using external authentication. 2. Cross Reference Blank Password - User need to be exist in User form with no password. In this case AR tries to cross-reference the user using external authentication. 3. Authentication Chaining Mode - There are various behaviors/ways using this option. I would suggest to go through 7.1 Integration guide. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Karthick Sent: Friday, 5 April 2013 4:31 AM To: arslist@ARSLIST.ORG Subject: Ad Integration with remedy 7.1 Hi All. In my project we are planning to use AD integration with remedy. I have configured Area form and I really don't know how to start from there. It is possible to authenticate user without using vendor form. ? Can anyone help me. I m using remedy 7.1 version. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Timeout relogin issue
Does the users machine has enough memory? Regards, Karthik On Apr 2, 2013 11:05 PM, Ray Palla ray.pa...@insona.com wrote: ** Does anyone have a suggestion for troubleshooting a situation where the user times-out and tries to log back in, but the login fails, forcing the user to close all browsers in able to re-launch the application? ** ** r ** ** *Ray Palla* Sr. IT/Remedy Consultant [image: http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg] *Mobile:* 512-917-1739 *Time Zone:* Central *Email:* ray.pa...@insona.com [image: http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif] *Professional Profile http://www.linkedin.com/pub/1/544/598* *INSONA Corporation* http://www.INSONA.com1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX+77074%2CUSAhl=enGeorgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpgimage003.gifimage002.jpg
Re: RQC:ConsoleWizrd Error
Did you check srm:request to see if there are any event errors? If you had plugin issues, entry in cai:events form should have shown an error right? Which again should have circulated back to srm:request? Regards, Karthik On Mar 29, 2013 6:51 AM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** Thats exactly what I was thinking . If the plugins did not load during the install is there another way to reinstall those plugins. Also what specific plug should I have that may be missing in a linux environment. V/R Abdul -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Rob Dudley [duds1...@gmail.com] *Sent:* Thursday, March 28, 2013 6:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RQC:ConsoleWizrd Error ** Yo...you may want to verify that all of your plugins are running...it sounds like they may not be... How have you been? Rob On Mar 28, 2013 4:35 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Disable Resize of Display Only Form
On window open, can you use a run process action and perform these actions using JavaScript? I remember doing stuff like this sometime back but not sure if I had done it using run process. Regards, Karthik On Mar 26, 2013 8:51 AM, Mohamed Abdelaziz moe.abdela...@gmail.com wrote: ** Is there a way to prevent a display only form “Dialog” mode from being resized? Is there a way to just keep the “x” button to close the form and disable the minimize and maximize buttons as well as disableling the ability to resize the form? I looked at the properties of the form as well as the menu access and I don’t think I came across any property that may achieve this. ** ** ARS 7.6.04 environment ** ** Thanks, Moe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how to check whether mid tier is up and running in windows environment
Try this url and see if it works. Http://mid tier server name:port number/arsys/ If it works you should mid tier login page. Port number above would be default 8080 if you did not change it during installation. Check mid tier config guide for more details. Regards, Karthik On Mar 21, 2013 7:56 PM, Arpit Nigam arpit@gmail.com wrote: ** how to check whether mid tier is up and running in windows environment ? Thanks Arpit _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
Which version of arsystem are you using. If 8.0, there is an OOB pentaho transformation available. You can easily manipulate it for your needs without any code changes. Regards, Karthik On Mar 21, 2013 11:11 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com wrote: The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry® smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Dev Studio Error getting list of Active Link objects
Ken, If you know which form the active link works on, why not create a working list and add the forms that you intend to see active links in? This is a much faster way to access objects related to a form Regards, Karthik On Mar 14, 2013 6:13 AM, Joe D'Souza jdso...@shyle.net wrote: ** I had negative experiences with using the Admin tool of mismatched versions too, fortunately in test/sandbox type environments. And since then never took that risk. And mostly now since I do contract work, I avoid that risk because the last thing I would want is a customers system to be broken on account of that. But that’s encouraging to hear that they are more grounded now on the whole backward compatibility between the development tools and the server. ** ** I would only take that risk though if I encounter a circumstance where there is a bug with the matching version but works better if using the DS tool of a higher version. I had done it on the early releases of the DS tool on 7.6.04 where P2 and below were buggy, but used to switch back and forth – only work with the function where the bug manifested but returned to the matching version for all other work. ** ** I know at the end of the day its just data (meta data) that you can corrupt, which can be recovered by a DB restore, but when you are sub contracting, it often doesn’t go too well if you are the reason they needed to roll back a DB J ** ** Joe ** ** ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, March 13, 2013 5:50 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Dev Studio Error getting list of Active Link objects ** ** ** I'll disagree with you Joe :) ** ** I am using 8.1 with our 7.6.04, 8.0 and 8.1 systems. Since we have a range of version I have chosen to only install one version of DS to work with all servers. Obviously I haven't been using the 8.1 very long but I had been using 8.0 extensively with AR 7.6.04 without issue. ** ** I talked to the a DS engineer a few WWRUGs back and he encouraged me to use a higher version of DS. I was skeptical at first but seemed very confident about the statement. I have been doing ever since. Even when we only had 7.5 servers I was using 7.6.04 DS because there were so many improvements and bugs fixed. ** ** This is a change from the Admin Tool where I paid the price once and only once for using a version that allow me to use features that the AR Server would not recognize. ** ** Jason ** ** On Wed, Mar 13, 2013 at 12:46 PM, Joe D'Souza jdso...@shyle.net wrote:** ** ** I absolutely agree with this. It is seeking an avenue for problems by doing this. Which is why I might take the risk to solve certain bug type problems by raising my DS to a minor patch over the existing server version (although that may not be the ideal thing to do either), but I wouldn’t risk going up on DS by an entire version. It might be designed to be backward compatible, but I could bet a few beers, it’s not tested to be backward compatible as thoroughly as it is tested for the current version. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Westbrock *Sent:* Wednesday, March 13, 2013 2:05 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Dev Studio Error getting list of Active Link objects I have found in the past that sometimes using an Admin Tool or Dev Studio version that does not exactly match the server can cause unexpected issues. Nominally the tools should be backward compatible but in practice I have seen strange errors get resolved by downgrading whichever administration tool you are using to match the exact version/patch of the server. An example is that I had some weird problem that I don’t exactly recall a few months ago when I was running Dev Studio 7.6.04 SP4 against a server that was ARS 7.6.04 SP2. The problem did not exist when I changed to Dev Studio SP2 to match the server. I thought it was always best practice to match your administration tool to the server while it was less critical for the old Windows User Tool (newer versions of the tool never seemed to cause problems against an older server). -Rick ___ Rick Westbrock QMX Support Services *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tanner, Doug *Sent:* Wednesday, March 13, 2013 9:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Dev Studio Error getting list of Active Link objects ** Make sure Dev Studio is 7.6.4 (SP4) Doug *From:* Action Request System discussion list(ARSList
Re: Small annoyance while working with Web Services (creating or modifying)...
Joe, I have tried the option of exporting in xml format and editing the same before and it had worked for me. Even I have found this very annoying as well many a times. Regards, Karthik On Mar 10, 2013 12:00 PM, Joe D'Souza jdso...@shyle.net wrote: ** I was working with web services and wanted to publish a web service that contained a few operations, some of which had varying subsets of elements / fields so was using the Auto Map feature and then removing whatever elements / fields were not necessary to be exposed. ** ** The annoyance was that I could not find an easy way to pick more than one element at a time to remove and had to click on them individually, and Remove Selected. ** ** I tried various other tricks that seem to work on a dev studio, such as holding the period key down while making selections, or holding the CNTRL key down and what not. Nothing seemed to give me the ability to select more than one at a time and remove. So it was time consuming and a operation that I could have taken 2 minutes to create was literally taking me 15 or thereabouts. ** ** If anyone has figured a way around this, I would appreciate it. The only thing I can think of is saving it all as is and then exporting the WSDL and editing its xml definition. I haven’t yet tried that option though as I didn’t want to attempt RD at a customer site. ** ** Any tips would be appreciated.. ** ** Cheers ** ** Joe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Pending Time in ITSM 7.6
Mark, On 7.6, you need to configure pending status as an exclude condition when building service targets on SLM. The SLM link on the left hand side on the best practice view opens a pop up that shows the due date and time. Regards, Karthik On Feb 5, 2013 10:30 PM, Brittain, Mark mbritt...@navisite.com wrote: ** HI All, ** ** Back in the day of 6.3, on a custom form called Trouble Ticket I had built some workflow that would capture the number of minutes the ticket was in a Pending status. Then I could calculate Closed Date – Create Date – Pending Minutes =Time-to-Close ** ** In ITSM 7.6 I am pretty sure that Pending time is subtracted out during the SLA calculations. In the Incident is there a field that either holds the Pending Minutes or holds the Time-to-Close? I would really hate to replicate what I did in 6.3 and then later find out it was already there.* *** ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Return Function
This might be just one of the data processing/mapping error that you encounter. As and when you start looking into the data accuracy after the escalation completes, you might find that there is much more formatting of data that you need to do before data from LDAP is mapped to people form. I suggest you look at the mapping of each field and see if you need to manipulate any other fields. Approach suggested by Nik is the one even I use. You might have to write several filters for each manipulation. Regards, Karthik On Jan 31, 2013 10:15 PM, Nikolay Fedoseyenko fedos...@yahoo.com wrote: ** Hi Rajkiran, The error you see is just little misleading. It checks for the managers login id as you had mentioned. The workflow expectation is that you would enter managers name manually and if it missing the managers login id the filter would tell you so, but you actually populating managers name, so no active link that populates the managers login id on enter will run on the client side to prefill it for you before the filter check. Just add a filter that would do it for you (fill the managers login id grabbing it from People form) before the check :) Hope this helps Nik -- *From:* rajkiran Alle rajkiran...@yahoo.com *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, January 30, 2013 11:27 AM *Subject:* Return Function Hi, I am creating a escalation to copy LDAP data to People form, In that process i am getting following error as i am copying ManagerName to People form without MangerLoginID. I know that this error occurs because either am not pressing the Enter after entering the Manger Name or am not copying the MangerLoginID. I do have only MangerName in my Vendor form. Is there anyway i can insert the Return Function to include in the code so that after copying the MangerName it performs the Return Function automatically? ARERR 44889The Manager Information entered is not valid. Use the return function on the Manager's Name field to retrieve the Manager's Name and Login ID information. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium orchestrator help needed
there are loads of documents available on BMC support site. Download them if you have access to it. - Karthik On Dec 22, 2012 5:50 PM, Anup Garg anupgar...@gmail.com wrote: Hi, I would like to know how to integrate two remedy systems with the help of Atrium orchestrator. Does anyone has any link for the vedio tutorial of anything related to it or any kind of documentation on how to configure adaptors or how to create AO processes? Regards, Anup ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RemedyForce V/S BMC Remedy ITSM
Hi All, I know RemedyForce is a SaaS solution and BMC Remedy ITSM can be on premise/onDemand is a basic difference. However, i am trying to find out the difference in terms of capability when it comes to features provided OOB. I have seen many ppts that say RemedyForce provides most of the features that are present on BMC Remedy ITSM however, they also say BMC Remedy ITSM is full featured. However, none of them compare the features in detail. Searching on web has also not helped me much. Any pointers? -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RemedyForce V/S BMC Remedy ITSM
Thanks LJ, yes i knew this info. Infact, we can try out RemedyForce for free on BMC website itself. http://go.bmc.com/KarthikHulikal?elqPURLPage=1371elq=b6057168b3d94bfa99e5108e04ab79f7 I am using the same and doing a comparison check rightnow Regards, Karthik On 12 December 2012 22:12, Longwing, LJ CTR MDA/IC lj.longwing@mda.milwrote: Karthik, I'm sure this won't help you much, but maybe it will. The RemedyForce solution is meant for smaller organizations with less data/structure. It does not (from my understanding) include a full CMDB. It is sized and priced for someone that needs something, but not everythingI don't have the comparison that you are looking for unfortunately. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Wednesday, December 12, 2012 9:00 AM To: arslist@ARSLIST.ORG Subject: RemedyForce V/S BMC Remedy ITSM ** Hi All, I know RemedyForce is a SaaS solution and BMC Remedy ITSM can be on premise/onDemand is a basic difference. However, i am trying to find out the difference in terms of capability when it comes to features provided OOB. I have seen many ppts that say RemedyForce provides most of the features that are present on BMC Remedy ITSM however, they also say BMC Remedy ITSM is full featured. However, none of them compare the features in detail. Searching on web has also not helped me much. Any pointers? -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How does Crystal reports work in AR User tool.
Refer to AR system integration guide odbc section - Karthik On Nov 20, 2012 4:42 PM, Vikrant vkulka...@columnit.com wrote: ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: complex web services 7.6.03
I am not sure about publishing complex web services from remedy. but I have consumed complex web service in remedy. You need to have parent and child forms and map both of them in the mapping. While the first element is the primary form, child elements need to be mapped to child form. The linking between primary and child forms is a foreign key that also need to be selected in the web service mapping. - Karthik On Oct 23, 2012 3:21 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Rick, The simple answer is that in one call no.. You may be able to circumvent it by two (or more depending on the number of CI’s) WSDL calls to achieve what you want to.. Remedy can send and receive simple WSDL’s that do not use any complex constructs (the integration guide talks about this under the web services section). Joe *From:* Rick Phillips r...@netfirst.com *Sent:* Monday, October 22, 2012 5:27 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* complex web services 7.6.03 ** Hi, everyone, I have a requirement that must use web services. I need to create a WSDL that will send an Incident form from one system to another (also, 7.6.x), but the (single) WSDL must include any related CI's. Is Remedy's complex web service capability that complex? Can it be done? tia, Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
