Re: Display No Match Error
Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or Push fields action of an Active Link? It’s already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error – “No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)”. ** ** So I would like an additional option to be “Display Custom Error.” Or something like that. It would automatically be the type: Error, and I can just put some text under the “If No requests Match:” area if “Display Custom Error” is selected. ** ** Is this asking too much? Should I add it to the Ideas? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
I didn't see that it was an AL :)but in the case of it being a filterin the error handler, you still make it an error, which actually doesn't handle the error, it just throws one, which is why you get double the messages, but you get to give your own custom one instead of the system one. On Tue, Oct 8, 2013 at 11:12 AM, Jason Miller jason.mil...@gmail.comwrote: ** The only problem with an error handler is it considers the error handled and allows processing to continue. I guess in the case of a Set Fields lookup AL there may not be additional processing but it is something to consider. Actually I have never tried an error handler in this context. I don't think you can. It isn't a transaction error it is a fiddling with the screen error. How would you associate the AL with the error handler Filter? Jason On Tue, Oct 8, 2013 at 8:03 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours and the original...but it does give you the opportunity to display your own message, with only an additional piece of workflow, instead of two or three :) On Tue, Oct 8, 2013 at 8:58 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or Push fields action of an Active Link? It’s already doing the work for me, but instead I have to create 3 or more active links (or actions) to create my own error in my own words (instead of the cryptic out of the box error – “No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)”. ** ** So I would like an additional option to be “Display Custom Error.” Or something like that. It would automatically be the type: Error, and I can just put some text under the “If No requests Match:” area if “Display Custom Error” is selected. ** ** Is this asking too much? Should I add it to the Ideas? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Display No Match Error
Doug, Attached is an example of the bug you mention above. A form with two filters...a filter that throws an error with an error handler, and an error handler that also throws an error (in an attempt to get the error message to change)but the result is that the client still receives both messages. With your input that it's a bug, I have logged a ticket with BMC regarding this bug. (ISS04200338) On Tue, Oct 8, 2013 at 12:24 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Lisa and others, ** ** There have been a number of responses to this message – from support to alternate options. ** ** The suggestion you have was considered, but it has serious limitations.*** * ** ** What if you wanted the system message AND your message? What if you wanted a warning instead of an error? What if you wanted no error but to put a default value in the field? What if you wanted to send a notification but still error? What if you wanted to send a notification, set a default, and NOT error?** ** What if you wanted to …… ** ** Just saying you want to have a message is very limiting and just handles one permutation of what people want to do. ** ** And, there are issues like ** ** What about localization? Suddenly there is a new place errors can come from and localization needs to be addressed. ** ** There is already a mechanism to handle all these different options – workflow. ** ** And, in FILTERS, there is a clean mechanism to have the logic triggered – the error handler functionality. ** ** This functionality allows you to specify a filter to be called if the current filter encounters an error. Then, you can do ANYTHING you want in that filter – including calling guides and multiple actions. ** ** In addition, it has a number of important characteristics: ** ** If you match the run if condition of the error handler, the error that was encountered is suppressed. The error condition disappears and the error itself disappears. You then execute the actions on the if branch and then continue with the filter following the original filter as if no error occurred. So, you do not get double errors under this condition as the system error is suppressed (if you are seeing the system error in addition still, that is a bug). ** ** if you do not, the error encountered is retained, but the else branch (if any) still runs and the actions there can do whatever you want. When they complete, the workflow terminates with the error. ** ** Your actions in either branch can be anything – including issuing another error. ** ** In addition, there are keywords that let you test the error number if you want to take action only on specific error numbers (like in this case, a no match error you want to handle but something else like a syntax or DB error you don't). ** ** Now, this sounds perfect. EXCEPT, error handlers are available for filters at this time but not for active links. ** ** ** ** Now, if your proposal is to add error handlers to active links….. That is a terrific idea and it provides all the flexibility you are looking for. ** ** But, to just handle one special condition by adding a special way to handle one path is not that exciting. It is limiting to your flexibility at minimal savings of definition. And, to do it, you would need a multi-match error error message and then push fields would need the special handling for each and then…. It just spirals and has no end, and you have handled one limited set of conditions. The error handler handles everything in one clean, generic way with as much flexibility for processing as you could ever need. ** ** For those of you looking for handling within filters, check out the documentation around this feature, I think you will find it can do what you need. ** ** For those needing it on the client side, this feature is not present within active links at this time. I personally wish it was, but it is not. ** ** Doug Mueller ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa A DLA CTR INFORMATION OPERATIONS *Sent:* Tuesday, October 08, 2013 7:59 AM *To:* arslist@ARSLIST.ORG *Subject:* Display No Match Error ** ** ** I checked the BMC Communities (under BMC Remedy AR System) to see if anything matched my idea and I couldn’t find anything. I’d like to make another drop down for set and field actions to compliment the “Display No Match Error.” I’d like to have the ability to create my own error. I know I can do this on my own, but I’d have to create a temp field, populate it, check it, if empty, create my own error. Why can’t I do this straight from the Set or
Re: Java for ARS Install?
Raj, Many plugins to Remedy are now Java based, so all 3 components you mention are now in need of Java. On Tue, Oct 8, 2013 at 1:26 PM, Raj ravi6...@gmail.com wrote: ** Hi All, Looking at the compatibility matrix for ARS 7.6.04, 8.0, 8.1 and it lists minimum version of Java supported. Just wanted to clarify, is Java only needed for Midtier and Email Engine or it is also needed for ARS Install? As we plan to install ARS, Email Engine, Midtier on all separate servers/VMs. Please advise. Thanks, Raj _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ...ranges out of reserve range
Ron, First - Stay out of Base mode...if you can't do something in Best Practice, you need to figure out how to do it theregoing to base IS NOT THE ANSWER to your problem... Second - More than likely the reason you couldn't create a field is because you were right clicking somewhere on a view that hadn't been overlaid (despite the form being overlaid)...and when a view isn't overlaid, you can't 'customize' it with new fields...so the option is disabled... So...if the form is overlaid, and you need to add a field to the form somewhere...overlay the view as well. On Mon, Oct 7, 2013 at 12:11 PM, Joe D'Souza jdso...@shyle.net wrote: ** Ron. That warning thing does not mean much. ** ** In fact I wish BMC rewrote that message under other different conditions.* *** ** ** Personally I stay away from the 1000x range. From observation of what you see in the fields meta table, BMC Software has encroached on that range and have built field sin that range. ** ** I usually use field IDs in the range 6 to about 9 – you do get a warning that you are trying to save a field outside blah blah blah.. This is a range that BMC Software appears to have not built a single field on, if you look at any of the out of the box applications. I think we are safe to use that range. ** ** By the way if you are using archgid to change the field ID’s when you recognize the need to change them, make sure they are not used in the mappings of filters that are setting fields from web services. The archgid does not change ID’s in those filters and does not report on its verbose that it has not. You will have to redo those mappings manually. From my conversation with Doug, he stated that since archgid was developed way before web services was a feature in the AR System, it got left out when it became a feature. ** ** If there is enough demand for it to be rewritten to include and consider web services in its use, it might get re-written. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Young, Ronald P. *Sent:* Monday, October 07, 2013 1:58 PM *To:* arslist@ARSLIST.ORG *Subject:* ...ranges out of reserve range ** ** Thanks much Michelle for the below email! ** ** I know I have inquired about this previously but I want to follow up because I am still getting the same error. I have Dev 8.0. I am in “Base mode” because even in Best Mode not would not let me add a character field…it was grayed out. So I went back into Base mode as I see in the chart below to create this field. Once I got the field the way I wanted it I clicked save and it gave me the “out of reserved range id” error. Most of the fields on the form…origin form start with like 536##...for instance 536873894. Anyway, it would let me save it but I cancelled and changed the field ID to say 10004 and it saved with no error. Am I wrong in doing that or what should I do. The previous time I received this error I looked at the help files and it talked about the reserved ranges and that I should use 1 and up until a certain number (don’t have that in front of me right now.) The thing is I have several forms that my team lead is wanting me to change and I don’t want to run into this every time I change or add a field. Let me know what you think. ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Lucero, Michelle *Sent:* Tuesday, October 01, 2013 12:40 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Form Edit ** ** ** Hi, Ron: ** ** To be on the safe side, simply don’t step out of ‘Best Practice Mode’ at all. The description you gave sounds as if you stepped out of ‘Best Practice Mode’ into ‘Base Development Mode’ and made the change. Just don’t go there. ** ** If any object in your environment shows “Unmodified”, then consider it a BMC OOB object. Create an overlay to make a change to said object. Below is a table of Customization Types you’ll see in Developer Studio. ** ** --the text in the table below can be found in Developer Studio Help *Customization Type* *Description * *Mode * Custom Identifies custom objects Best Practice Customization Overlay Identifies overlay objects Best Practice Customization Overlaid Identifies overlaid origin objects Base development Unmodified Identifies origin objects that are not overlaid Best Practice Customization and Base Development ** ** My interpretation of Customization Type: *Custom – *Objects you or other developers in your environment have created in Best
Re: ...ranges out of reserve range
Is this a custom filter, or one created in base mode?it must be Custom to be able to see the custom field... Does the user in question have access to the field?...did you grant permissions properly? On Mon, Oct 7, 2013 at 1:36 PM, Young, Ronald P. rpyo...@southernco.comwrote: ** Ok..I created the overlay so the form went from unmodified to overlaid in Best Mode. So I go to create a field and it states to create a new field it must be in view overlay…do you wish to continue. So I did and then created my field and made all the needed changes to the properties…oh and I didn’t get the ID out of range error this time. The thing is I created a filter like this for that field…basically: ** ** ** ** ACC, Please close tag assigned to the SOC for Ticket # $Ticket Number$ for $Location +$ as the SOC trouble ticket has been closed and issue resolved. ED tag $ED Tag #$ ** ** ** ** When this runs it has all the fields except the ED tag field populate in the message. I compared ED (Equipment Discrepancy) Tag to the Location field and all looks pretty much the same except the name and ID of course so I have no idea why it is not populating. Any ideas? *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Monday, October 07, 2013 1:17 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ...ranges out of reserve range ** ** ** Ron, First - Stay out of Base mode...if you can't do something in Best Practice, you need to figure out how to do it theregoing to base IS NOT THE ANSWER to your problem... ** ** Second - More than likely the reason you couldn't create a field is because you were right clicking somewhere on a view that hadn't been overlaid (despite the form being overlaid)...and when a view isn't overlaid, you can't 'customize' it with new fields...so the option is disabled... ** ** So...if the form is overlaid, and you need to add a field to the form somewhere...overlay the view as well. ** ** On Mon, Oct 7, 2013 at 12:11 PM, Joe D'Souza jdso...@shyle.net wrote:*** * ** Ron. That warning thing does not mean much. In fact I wish BMC rewrote that message under other different conditions.* *** Personally I stay away from the 1000x range. From observation of what you see in the fields meta table, BMC Software has encroached on that range and have built field sin that range. I usually use field IDs in the range 6 to about 9 – you do get a warning that you are trying to save a field outside blah blah blah.. This is a range that BMC Software appears to have not built a single field on, if you look at any of the out of the box applications. I think we are safe to use that range. By the way if you are using archgid to change the field ID’s when you recognize the need to change them, make sure they are not used in the mappings of filters that are setting fields from web services. The archgid does not change ID’s in those filters and does not report on its verbose that it has not. You will have to redo those mappings manually. From my conversation with Doug, he stated that since archgid was developed way before web services was a feature in the AR System, it got left out when it became a feature. If there is enough demand for it to be rewritten to include and consider web services in its use, it might get re-written. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Young, Ronald P. *Sent:* Monday, October 07, 2013 1:58 PM *To:* arslist@ARSLIST.ORG *Subject:* ...ranges out of reserve range Thanks much Michelle for the below email! I know I have inquired about this previously but I want to follow up because I am still getting the same error. I have Dev 8.0. I am in “Base mode” because even in Best Mode not would not let me add a character field…it was grayed out. So I went back into Base mode as I see in the chart below to create this field. Once I got the field the way I wanted it I clicked save and it gave me the “out of reserved range id” error. Most of the fields on the form…origin form start with like 536##...for instance 536873894. Anyway, it would let me save it but I cancelled and changed the field ID to say 10004 and it saved with no error. Am I wrong in doing that or what should I do. The previous time I received this error I looked at the help files and it talked about the reserved ranges and that I should use 1 and up until a certain number (don’t have that in front of me right now.) The thing is I have several forms that my team lead
Re: ARSLIST LIVE PANEL
ARSList MVP for 2013 is David Easter BMC Beyond the Call of Duty for 2013 is Doug Mueller On Thu, Oct 3, 2013 at 1:04 PM, Susan Palmer suzanpal...@gmail.com wrote: ** But no one told us 'non-attendee's' who the winners were ! On Thu, Oct 3, 2013 at 1:56 PM, Blairing d...@blairing.com wrote: Hi... The ARSLIST LIVE panel at WWRUG13 has ended - we only had an hour as the awards ceremony ran a little longer than expected - and I didn't see your question until now. But now that is has been posted, I'll bet we get a traditional answer on the ARSLIST! Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Ron, You can eliminate the __c On Monday, September 30, 2013, Young, Ronald P. rpyo...@southernco.com wrote: ** I know someone may have mentioned it in all my concern with working with overlays and custom but if I change an unmodified form to custom and then add new fields or etc. can I delete the “ _c ” or does it matter? I think I read somewhere that it is fine of course to delete it from the display name but not the database. Yes or no and why or why not? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, September 27, 2013 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** True that.. cover your bases approach.. Joe From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 27, 2013 5:03 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** IF working with a 100% home grown system, it really does not matter one way or the other.. For now. BMC could change the rules at some point. It is still best practice to use Best Practice mode. On Fri, Sep 27, 2013 at 1:43 PM, Joe D'Souza jdso...@shyle.net wrote: ** Absolutely.. As a general rule, if you are making any changes that would impact OTB apps, they are best done in the best practice mode and not base development. IF working with a 100% home grown system, it really does not matter one way or the other.. Joe From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Friday, September 27, 2013 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore So I just got a big request to make a new form…so do it in Best Practice Mode – Custom correct? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Both On Monday, September 30, 2013, Young, Ronald P. rpyo...@southernco.com wrote: ** In database or display or both? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, September 30, 2013 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, You can eliminate the __c On Monday, September 30, 2013, Young, Ronald P. rpyo...@southernco.com wrote: ** I know someone may have mentioned it in all my concern with working with overlays and custom but if I change an unmodified form to custom and then add new fields or etc. can I delete the “ _c ” or does it matter? I think I read somewhere that it is fine of course to delete it from the display name but not the database. Yes or no and why or why not? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, September 27, 2013 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** True that.. cover your bases approach.. Joe From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 27, 2013 5:03 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** IF working with a 100% home grown system, it really does not matter one way or the other.. For now. BMC could change the rules at some point. It is still best practice to use Best Practice mode. On Fri, Sep 27, 2013 at 1:43 PM, Joe D'Souza jdso...@shyle.net wrote: ** Absolutely.. As a general rule, if you are making any changes that would impact OTB apps, they are best done in the best practice mode and not base development. IF working with a 100% home grown system, it really does not matter one way or the other.. Joe From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Friday, September 27, 2013 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore So I just got a big request to make a new form…so do it in Best Practice Mode – Custom correct? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.comwrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Ok…I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn’t confuse you experts from my email below. J ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Young, Ronald P. *Sent:* Thursday, September 26, 2013 12:08 PM *To:* arslist@ARSLIST.ORG *Subject:* RE: Filter not working anymore ** ** LJ, others ** ** Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago…so it is an origin object…Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It’s fine if I go back to the original and have to go back in and add the small stuff that’s been added. There are several fields on the form and has several workflows so it’s not a simple form. I would have to go through a lot of fields and workflows to see what’s custom and what isn’t . Well, actually thinking about it…I know the other guy that was here before me didn’t work on Dev 8 so there is probably not much if any at all that are custom and then again I didn’t even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I should be able to delete the form there and the original stay on the Base mode correct. I just don’t want to say delete and lose it all. That would be a nightmare!! I would like to take a lot of the forms to the original and start over and do it all over with Overlays and/or customs so it would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have to learn it all…only 3-4 months doing this. Aigh…LOL! Would it be best for me to just create form and some fields in say base mode and then create that to overlay in Best mode and then use that as a guinea pig to see how it works. ** ** ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to customthis will lose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. ** ** ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, September 25, 2013 12:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** Ron, The chances of your code being overwritten by BMC is really slim to none unless you are using naming conventions that would be used by BMCso leaving things at base doesn't really matter in that case...but honestly...if it is YOUR code, it should be a Custom object...if it's BMC's code, it should be in Base...plain and simple. ** ** On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Wow…so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok…custom or overlay?? I just don’t want to lose anything. *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf
Re: Fun -- if you couldn't work in the computer field
I know I'm a bit 'off' at times, but while reading this particular thread I kept thinking of a 'Computer Field'a place where you grow computerspicture a 'Watermelon Field', with farmers and harvesters tending the field, growing all of the little computers from seed, harvesting them at 'the peak of perfection' and delivering them to the grocery where people pick up the right variety for their household... That image seems strange and yet...not, all at the same timeI need a vacationI guess I'll huddle around a bunch of geeks next week at RUG to see if that helps my 'computer field' vision :) On Thu, Sep 26, 2013 at 1:00 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Where would you work? -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. Save the date! *KEG14* February 24-25, 2014 *For more information, click here * - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Evening with Engineering
Claire, Bring soft copies of the log too, and attend my session on Tuesday and I'll show you how to shrink that log down to a more manageable beast that's easier to read :) On Thu, Sep 26, 2013 at 10:14 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** I actually have printed out copies of some logs for Evening with Engineering!! ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Daniel *Sent:* Thursday, September 26, 2013 8:25 AM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG13: Evening with Engineering ** ** ** I know it is late in the day to suddenly be able to come, but maybe it is still possible. ** ** For those of you already registered and heading towards your airplanes, you have a treat in store Weds. evening. ** ** I just saw the list of who is showing up for it from BMC, and it is the most start studded list of people I have seen since RUGs in the 1990s! ** ** So, I am hoping that those are even today are debating will stop debating and join us, and that the rest of you are suitable jealous of those that are getting to a ask any question about anything to do with the BMC Remedy world, with a virtual certainty that the person that can answer it is in that room. Remember, they stay until they have answered any technical BMC Remedy related question we can think of (or the cleaning staff kicks us out, whichever comes first). ** ** Four days to the Opening Reception, and I’m getting excited. Those that know me know that means I might actually be smiling, but not likely, more like being very active on the cellular level. ** ** Cheers Daniel p.s. just realized it is Thursday not Friday, corrected three to four days, and now you all have two days to register and book trains planes and automobiles to get here, the hotel is as nice as last year, and the staff is looking forward to providing a superb experience. I think I have two rooms at the conference rate left for *new* registrants _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Fun -- if you couldn't work in the computer field
RUG is the Remedy User Groupspecifically it's name this year is WWRUG13 (WW is 'world wide'), read up on it @ http://wwrug.com/ On Fri, Sep 27, 2013 at 7:57 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** HAHA…so what is this “RUG” thing…I wanna be a geek. J Where is it at? ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 8:52 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Fun -- if you couldn't work in the computer field ** ** ** I know I'm a bit 'off' at times, but while reading this particular thread I kept thinking of a 'Computer Field'a place where you grow computerspicture a 'Watermelon Field', with farmers and harvesters tending the field, growing all of the little computers from seed, harvesting them at 'the peak of perfection' and delivering them to the grocery where people pick up the right variety for their household... ** ** That image seems strange and yet...not, all at the same timeI need a vacationI guess I'll huddle around a bunch of geeks next week at RUG to see if that helps my 'computer field' vision :) ** ** On Thu, Sep 26, 2013 at 1:00 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Where would you work? ** ** -John ** ** -- *John Sundberg* *Kinetic Data, Inc.* *Your Business. Your Process.* ** ** Save the date! *KEG14* February 24-25, 2014 *For more information, click here * - KEGhttp://www.kineticdata.com/Events/KEG.html ** ** 651-556-0930 I* *john.sundb...@kineticdata.com www.kineticdata.com I* *community.kineticdata.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
No, you wouldn't want to re-create the overlay...once it is in 'unmodified', you want to right click it and 'Convert to Custom'because it shouldn't be a base object to begin with :) On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** Yep…thanks LJ and Jason. I found some overlays in Best Mode that were labeled test so well I used them for that purpose…testing. At first as you say…I was scared to delete the Overlay fearing that I would delete the whole thing but then again it’s a text so what the heck. Anyway, deleted the overlay and then it became “unmodified”. So I am guessing for the other forms I need to do this to and then add updates I can go back to and create an overlay and I should be good to go, correct? ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 8:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. ** ** Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. ** ** On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.com wrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. ** ** I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. ** ** I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. ** ** Jason ** ** On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Ok…I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn’t confuse you experts from my email below. J *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Young, Ronald P. *Sent:* Thursday, September 26, 2013 12:08 PM *To:* arslist@ARSLIST.ORG *Subject:* RE: Filter not working anymore LJ, others Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago…so it is an origin object…Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It’s fine if I go back to the original and have to go back in and add the small stuff that’s been added. There are several fields on the form and has several workflows so it’s not a simple form. I would have to go through a lot of fields and workflows to see what’s custom and what isn’t . Well, actually thinking about it…I know the other guy that was here before me didn’t work on Dev 8 so there is probably not much if any at all that are custom and then again I didn’t even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I should be able to delete the form there and the original stay on the Base mode correct. I just don’t want to say delete and lose it all. That would be a nightmare!! I would like to take a lot of the forms to the original and start over and do it all over with Overlays and/or customs so it would be right. This Dev 8 and 7.6 was thrown at us at the same time and I have to learn it all…only 3-4 months doing this. Aigh…LOL! Would it be best for me to just create form and some fields in say base mode and then create that to overlay in Best mode and then use that as a guinea pig to see how it works. ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to customthis will lose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes
Re: Filter not working anymore
1 - No, Custom objects are not available in Base 2 - Correct, as a custom application developer, you never want to be in Base...that is BMC's realm...everything you should be doing should be done in Best Practice mode. On Fri, Sep 27, 2013 at 8:04 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** Got it. 2 questions: 1. So then would the original form or object still be in base mode? or 2. Are you saying that it shouldn’t be in base mode since it’s best to do everything in Best Mode so that nothing gets lost after an upgrade? ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 9:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** No, you wouldn't want to re-create the overlay...once it is in 'unmodified', you want to right click it and 'Convert to Custom'because it shouldn't be a base object to begin with :) ** ** On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Yep…thanks LJ and Jason. I found some overlays in Best Mode that were labeled test so well I used them for that purpose…testing. At first as you say…I was scared to delete the Overlay fearing that I would delete the whole thing but then again it’s a text so what the heck. Anyway, deleted the overlay and then it became “unmodified”. So I am guessing for the other forms I need to do this to and then add updates I can go back to and create an overlay and I should be good to go, correct? *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 8:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.com wrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Ok…I just found some dummy forms that were made a long time ago and they were overlaid. I went into Best Mode and then deleted the overlay. I went through the Remedy Dev 8 Help files and understand that any fields or workflow that was relating or entered on that overlay will now be lost correct? Hope I didn’t confuse you experts from my email below. J *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Young, Ronald P. *Sent:* Thursday, September 26, 2013 12:08 PM *To:* arslist@ARSLIST.ORG *Subject:* RE: Filter not working anymore LJ, others Question for ya from what you say below. The form in question was a trouble report form that was created yrs ago…so it is an origin object…Base mode and then this whole form was overlaid and then edited in Best Practice Mode. So how can I just delete the overlay all together if possible. It’s fine if I go back to the original and have to go back in and add the small stuff that’s been added. There are several fields on the form and has several workflows so it’s not a simple form. I would have to go through a lot of fields and workflows to see what’s custom and what isn’t . Well, actually thinking about it…I know the other guy that was here before me didn’t work on Dev 8 so there is probably not much if any at all that are custom and then again I didn’t even know about it until here recently so I doubt I did any. Learn every day! So if I am in Best Practice Mode I
Re: Filter not working anymore
Ron, No need to go to base mode...stay in Best Practice mode, and convert the object to Custom. I the 'ideal' world...no, there is NEVER any reason to convert a custom object you create to Base, because it's not BMC's object, so it doesn't belong at that layer of things...in the real world I have had to do many of those, but primarily when moving things from versions of Remedy that support custom objects to those that don't support custom objectsbut that is really a one off scenario that's not 'standard' On Fri, Sep 27, 2013 at 8:19 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** Got it…I guess I worded my #1 wrong as I know that Custom objects are only in Best mode…I was talking about the unmodified form that was made in an earlier version of Remedy Admin…that would be in Base mode (unmodified) and then from what I understand I then go into Best Mode and convert that origin or unmodified form to custom to do any changes. Do you really ever want to convert the custom back to base? Why or why not. I have looked at the help menu on Dev 8 but I like getting real world answers versus a tech manual. ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 9:15 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** 1 - No, Custom objects are not available in Base 2 - Correct, as a custom application developer, you never want to be in Base...that is BMC's realm...everything you should be doing should be done in Best Practice mode. ** ** On Fri, Sep 27, 2013 at 8:04 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Got it. 2 questions: 1. So then would the original form or object still be in base mode? or 2. Are you saying that it shouldn’t be in base mode since it’s best to do everything in Best Mode so that nothing gets lost after an upgrade? *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 9:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** No, you wouldn't want to re-create the overlay...once it is in 'unmodified', you want to right click it and 'Convert to Custom'because it shouldn't be a base object to begin with :) On Fri, Sep 27, 2013 at 8:00 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Yep…thanks LJ and Jason. I found some overlays in Best Mode that were labeled test so well I used them for that purpose…testing. At first as you say…I was scared to delete the Overlay fearing that I would delete the whole thing but then again it’s a text so what the heck. Anyway, deleted the overlay and then it became “unmodified”. So I am guessing for the other forms I need to do this to and then add updates I can go back to and create an overlay and I should be good to go, correct? *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 8:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** Ron, As Jason said, if you convert all of your custom objects to base before deleting the overlay, you won't loose them...the only things you would loose were base objects that were overlaid, but you wouldn't loose the object, just the customizations that were done in the overlay. Jason, It is NOT possible to delete a base object from Best Practice Mode...and I agree...the first time I 'deleted' an overlaywas quite scary. On Thu, Sep 26, 2013 at 12:19 PM, Jason Miller jason.mil...@gmail.com wrote: ** Great you figured it out. Correct, anything in the Overlay is lost. You can convert the fields to base so they are not lost and then convert back to custom once you re-overly. I think Delete is a terrible choice for removing an overlay. I mentioned it in the 7.6.03 beta but doesn't look like that went anywhere. I am waiting for customers to accidentally Delete something like HPD:Help Desk in base mode. I am pretty sure you cannot delete any base objects in Best Practice mode. I haven't extensively tested that theory so proceed with caution. Jason On Thu, Sep 26, 2013 at 10:30 AM, Young, Ronald P. rpyo...@southernco.com wrote: ** Ok
Re: Overlays and Applications
Nope...BMC doesn't provide the form, so it wouldn't be able to be overwrittenbut depending on your version that you are upgrading from (lets propose some time in the future)...if you added your form as an 'additive' overlay to the application from 8.1 to say...8.5 (or whatever the next version is), then you will still have your form in the application even...but if that sort of granularity doesn't exist, then yes, you would need to re-add your form to the application, but still, your form should be in tact. On Fri, Sep 27, 2013 at 9:08 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I’m assuming if I add a custom form to an out of the box application (Remedy Asset Management for example), if I upgrade, my additional custom form will be overwritten? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notifications firing unexpectedly - Odd case
Ray, I don't know if there is any way around this other than to have the user NOT be in the position to receive the emails...meaning that they shouldn't be in the group, assignment, etc, whatever is causing the system to try to notify themif they don't want the notification, then they shouldn't be in the position to be sent it. FYI...just thought of a possible 'custom' workaround for this. Create a form that contains a list of 'don't send' users/addressesmaybe even auto-fed by the people form with the user going 'offline' (that's entirely up to you)but have workflow on the email form that fires on submit, have it check to, cc, bcc for any references to any of the users in question, and strip that value out of the outgoing email, and then possibly, check to see if the 'stripping' caused all of the destination fields to become blank, and then set the 'Send' flag to 'No'this would effectively eliminate any scenarios where those users receive email from the system :) On Fri, Sep 27, 2013 at 9:37 AM, Ray Gellenbeck raygellenb...@yahoo.comwrote: ** If you re-read the details, the email address values were already blanked out. Similarly, workflow ignores default notification mechanism if you set the notify action to email instead of default. More important was the point that... a. The ars email engine has a peculiar way of creating and addressing messages that will result in emails going out in this case even though the email address field is $NULL$ b. The email engine totally ignores CTM:People settings of Status as well as User settings of Disabled/Enabled and Default Notification in this case. Ray -- *From:* Vyom Labs Support itsm.supp...@vyomlabs.com *To:* arslist@ARSLIST.ORG *Sent:* Friday, September 27, 2013 6:32 AM *Subject:* Re: Notifications firing unexpectedly - Odd case Hi, We can overcome this by enabling the option None for the field Default Notify Mechanism on the User form and By setting the Email Address as blank on CTM:People form. Please find attached screen shots in this regards. -- Regards, Nitesh Kumar Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Thursday, September 26, 2013 11:42 PM To: arslist@ARSLIST.ORG Subject: Notifications firing unexpectedly - Odd case I have ITSM installed but have customer workflow installed. At one point, all members of a given group are sent a email notification via filter. An unexpected behavior happens. Details (this is tricky, so read carefully) 7.6.04 server (Remedy OnDemand system, not that it matters except to describe underlying components/config) Each person's UserID/login is their email address (for SSO purposes, we use the full email address for their ID to allow the solution to be accessible by all our domains). Example, my login ID would be Raymond.Gellenbeck@(domain).sony.com ODD BEHAVIOR (PROBLEM): If the person's profile in CTM:People is set to Offline and their actual E-Mail Address field is blank, they still get an email sent via the workflow. ***NOT*** what was expected nor desired. More detail and theory on why this happens: Setting someone to Offline in CTM:People does NOT set their User record's Status field to Disabled. The ARS Email engine is getting the command from the filter to email this group, then creating a record for each group member. For each message record, it then checks that person's CTM:People record's email address field and changes the to value from the UserID to email address if it finds a value. It does not skip records set to Offline. Alternately, it may be checking the User table instead. Regardless of where it checks, if it fails to find a value for email address, it leaves the UserID in place and attempts to send. I tested this theory by creating a new group member (bigbob, for example). The test member record has no value for email address and the userID is not a valid email address. Sure enough, the email engine fills in the value bigbob, then fails to find an email address and attempts to send the message to just bigbob and results in the attempt record being set to error instead of sent. So, I guess the point is, do NOT think that just setting a person to Offline will prevent them from getting email messages if you use this naming convention for loginID's. To explain, we use this scheme so that all domains can participate in using the change management tool and the microsoft-side team decided they wanted to use this scheme rather than the (domain)\(domainID) format. Replies are welcome that clarify the source(s) the email engine checks and what
Re: Fun -- if you couldn't work in the computer field
Tommy, That article is from a few years agobut I did read this morning that people were recently arrested from thatdidn't read the article regarding the arrest though. On Fri, Sep 27, 2013 at 9:49 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** Wow…and this just in on CNN the anchor person was talking about Cantaloupe being poisoned somewhere. Those darn kids sure do get around. ** ** Just found a link about it: ** ** http://www.suntimes.com/news/nation/7921129-418/story.html ** ** ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tommy Morris *Sent:* Friday, September 27, 2013 10:10 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Fun -- if you couldn't work in the computer field ** ** ** Make sure that you engineer the crops to grow seedless. You wouldn’t want anyone to be able to grow their own. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 8:52 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Fun -- if you couldn't work in the computer field ** ** ** I know I'm a bit 'off' at times, but while reading this particular thread I kept thinking of a 'Computer Field'a place where you grow computerspicture a 'Watermelon Field', with farmers and harvesters tending the field, growing all of the little computers from seed, harvesting them at 'the peak of perfection' and delivering them to the grocery where people pick up the right variety for their household... ** ** That image seems strange and yet...not, all at the same timeI need a vacationI guess I'll huddle around a bunch of geeks next week at RUG to see if that helps my 'computer field' vision :) ** ** On Thu, Sep 26, 2013 at 1:00 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Where would you work? ** ** -John ** ** -- *John Sundberg* *Kinetic Data, Inc.* *Your Business. Your Process.* ** ** Save the date! *KEG14* February 24-25, 2014 *For more information, click here * - KEGhttp://www.kineticdata.com/Events/KEG.html ** ** 651-556-0930 I* *john.sundb...@kineticdata.com www.kineticdata.com I* *community.kineticdata.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Pulling out CRQ Attachments
Joe, What you did, was create a filter that would on whatever trigger you used, save the attachment to the server when that trigger occurredwhich I don't think is what you wantedone alternative for you. If you pull an ARX report of the records you want, and include the attachment field(s) in your report, when the report is pulled, the attachments will be downloaded from the server to your client in a sub-directory of where you put the arx file. The ARX file would contain a mapping of what file belongs to which record. On Fri, Sep 27, 2013 at 10:42 AM, Joe H. Smith hornetlo...@gmail.comwrote: Hey everyone, I need to pull out all of our attachments on Change Requests. What I have found is to do a filter Run Process of PERFORM-ACTION-SAVE-ATTACHMENT fieldID path. I created a filter with the Run Process PERFORM-ACTION-SAVE-ATTACHMENT 301361600 C:\Attachments with no luck. How do I get it to pull all the attachments in the system? Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: IE 8 crashing for Windows 7 users
Elyse, This BLOG article might be of interest to you. https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/07/26/the-pulse-ie8-and-why-we-keep-insisting-you-have-to-upgrade-your-browser so, from this perspective, I would think that you may want to go with Windows 7 IE 9 if you can :) On Fri, Sep 27, 2013 at 10:44 AM, Elyse Bond elyse.bond@navy.milwrote: Hi all, I'm going to try to explain this as best I can, apologies for any confusion. The majority of our user base is receiving a push from XP to 7 over the next few months. Those that have already made the switch are logging issues with IE 8 crashing on Windows 7. Whenever they open our main ticket form and attempt to click in the 'Create Date' field to perform a query, IE locks up and eventually crashes. This has never been experienced with any of our XP users also running IE 8. Checking the Compatibility View settings for the site does not appear to resolve the problem. We are trying to duplicate the issue to work out what may be going on, but so far we've hit upon nothing. Anyway, just wondering if anyone may have run into this before, or perhaps something similar. Any ideas at all are most appreciated. Thank you! `Elyse ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Overlay
Yup...go look in the documentation regarding 'granular overlay' :) On Wed, Sep 25, 2013 at 7:55 AM, Ron Young rpyo...@southernco.com wrote: Another something for you all... Is this new (may be new to me)...something that just got added to 8.1 dev or have I just not been seeing it. I clicked on a field on one of my forms in Best mode and under properties it has a box with 2 drop down boxes Permissions - Overlay Type: (No overlay, Additive, Overwrite) Others - Overlay Type: (No overlay, Overwrite) Has this always been there in 8.1? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Overlay
Ronald, You can create a login without the need for a support ID...so no inability for you to be able to get to the docs :) On Wed, Sep 25, 2013 at 8:42 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** LJ, ** ** Hmmm…I guess that’s a “Yup” to it’s always been there. That’s odd…I wonder why I am just now seeing it. ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, September 25, 2013 9:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Overlay ** ** ** Yup...go look in the documentation regarding 'granular overlay' :) ** ** On Wed, Sep 25, 2013 at 7:55 AM, Ron Young rpyo...@southernco.com wrote: Another something for you all... Is this new (may be new to me)...something that just got added to 8.1 dev or have I just not been seeing it. I clicked on a field on one of my forms in Best mode and under properties it has a box with 2 drop down boxes Permissions - Overlay Type: (No overlay, Additive, Overwrite) Others - Overlay Type: (No overlay, Overwrite) Has this always been there in 8.1? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.comwrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush. Help!? Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Filter not working anymore
Ron, The chances of your code being overwritten by BMC is really slim to none unless you are using naming conventions that would be used by BMCso leaving things at base doesn't really matter in that case...but honestly...if it is YOUR code, it should be a Custom object...if it's BMC's code, it should be in Base...plain and simple. On Wed, Sep 25, 2013 at 10:00 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** Wow…so is it best to work on a custom form or overlay. I watched the video from Kiran and understand it a little but now I am just like ok…custom or overlay?? I just don’t want to lose anything. ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, September 25, 2013 10:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom ** ** this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make those changes. ** ** On Wed, Sep 25, 2013 at 9:14 AM, Young, Ronald P. rpyo...@southernco.com wrote: Todd,All, I performed a little test...I guess to just make me feel better. I created 2 test forms...1 in Base mode which came in as Unmodified and then the other in Best mode which came in as Custom. I was not able to see the Best-Custom form in base mode..understood. I was able to go into Best mode and see the Base mode form and then convert it to custom which is good. The thing is now...how do I get the overlaid form that was in question at first below to a custom mode so that when I add fields, etc they will work correctly? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Wednesday, September 25, 2013 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore To update your custom forms and workflow in Best practice mode, you will need to convert them to a Custom customization type. My guess is your custom forms and workflow are all set to Unmodified right now. To convert them to custom, right click on the form or workflow in the object list and select convert to custom. Then you will be able to update in Best practice mode. I'm not certain this will work for you with a mixed version of 8.1 developer and 7.6.4 server. This is what I had to do but we have both 8.1 server and developer studio. Hope that helps some. Todd Arner -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, September 25, 2013 7:58 AM To: arslist@ARSLIST.ORG Subject: Filter not working anymore User interface 7.6, Developer 8.1 I created an active link on a form (in Base mode) that would require a ticket number to be inserted from the user if it were a certain type of ticket. Then when that ticket was closed I had a filter that would notify a specific group that the ticket was closed or reassigned. It worked at one time and now it does not. Nothing has really been changed. Don't know what the issue may be...any help? Also, before I took over doing the Remedy admin/dev stuff here at work there were numerous forms with objects already created under 7.6 I believe it was. Now the only way I can add another field is to do it under Base mode because if I am in Best mode the selections to add a field are all greyed out. What can I do to be able to add it in Best Mode as I would like to work just in Best mode because from what I have learned if I do anything in Base mode it may not be saved after a system update or flush. Help!? Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any
Re: Taxis from the Airport
I took a Taxi last year and just walked up to the stand and got in onea small line was queue'dsame thing when leaving the hotel back to the airport on Friday...there were cars just waiting :) On Mon, Sep 23, 2013 at 11:32 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** Are there usually taxis stationed at the airport for on-demand service, or should I pre-arrange one? Getting in rather late on Monday (9:00pm) and would like to take a taxi to the hotel. ** ** Thanks! ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A little bit early for Halloween or a little late for Friday the 13th
I've seen weird things in Dev Studio when you have object relationships turned on and they get corruptedturning them off (but not restarting the server) seems to fix the Dev Studio weirdness (must turn it back on before restarting, or it needs to be rebuilt, but rebuilding it fixes the reference problems) I don't think you are dealing with a 're-cache' issue as Tauf suggested, because you have restarted the server, which is the ultimate recache... so I guess my recommendation would be to turn off object relationships, restart, turn it back on, restartsee if it's fixed after turning it off though. On Fri, Sep 20, 2013 at 9:43 AM, pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server chunking settings - anybody less than 1000
I agree with Sean, lower, no, but higher, certainty On Thursday, September 19, 2013, John Sundberg john.sundb...@kineticdata.com wrote: ** Just wondering - does anybody set their server chunk size to less than 1000? I think the lowest I have seen set is 1000. And - if you did -- did it make a difference? or - would 1000 be ok? Thanks, -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13 Question
While AV is provided, last year you needed to provide your own laptop. On Wednesday, September 18, 2013, Stroud, Natalie K nkst...@sandia.gov wrote: ** Hi all - I am going to be giving a presentation at this year’s WWRUG and was just wondering whether I need to plan on bringing a projector with me. I’ll drag one with me if I need to, but don’t want to burden myself unnecessarily if I don’t have to. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Maybe it's because (random numbers on the way) BMC wants half a million dollars to setup an install with a 20% annual support contract, and 'qualified developers' want $200/hr to develop in it. Those numbers are quasi made up...but not entirely. Don't get me wrong...I love Remedy, I have made my career with it for the last 15 years...it is hands down, the best tool on the market at the moment to do what it doesbut there is competition out there...some of them are doing it faster/cheaper and nipping at BMC's heels. I don't want anyone to take a job that is beneath themif you don't like the opportunity, or are some way shape or form 'insulted' by the amount of money that is being offered...one of a few things will happen 1 - They will find someone at the rate they are looking for 2 - They will increase the rate till they find someone 3 - they will switch off the platform to something else that they can afford to use 4 - insert your hypothetical outcome here Having been in the position of hiring people in the past, we were told by our recruiters that we just couldn't find 'qualified' people for less than $120/hr...but guess what...we did, for the entire time I was on the project. On Fri, Sep 13, 2013 at 8:29 AM, David Charters da...@charterstechnologies.com wrote: I am just very frustrated with receiving emails that want an ITSM Remedy ITIL V3 for $50.00 all inclusive. That is just completely ridiculous. Maybe I am just too old school. I know a company in Chicago that does nothing except convert Remedy customers to Service Now. They have 190 employees and that is all they do. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, September 13, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Interesting conversation. I think the salary is pretty good given the area and the fact they are looking for an Admin. This could be a great opportunity for someone who has only been doing Remedy for a couple years. I've interviewed and hired a number of Remedy Admin and Developers over the years. A challenge we face is that we get a lot of developers that have been working with Remedy for years. However, the last version they worked on was 4 releases back or they never worked with the ITSM Suite. In my opinion this puts you at a junior level despite the years of experience. This is a hard pill for some to swallow. This is like an organization looking for a Windows Admin that last worked with Windows NT. From what I have seen over the years there is a disconnect between years' experience and level of expertise. They are not the same. As far as security clearances go. For a Secret clearance there shouldn't be a huge salary increase. Interim Secret clearances can go through fairly quickly in most cases. When you get to some of the other clearance levels out there it is a little different, but I don't think the salaries are a huge difference. Just my two cents. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210 Sent: Thursday, September 12, 2013 9:05 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr This is a good discussion about the distinctions involved in the type of work we all do and how the cost of living impacts offers. It is even more cool when people in the area speak up in defense of the group recruiting for the job. It helps all of us sift out the real people from the wanna-bees. Whoever goes for this will have a clearer idea of what they are applying for now. 8) I've done both contract and FTE work and I know there is no good way to compare rate expectations. The 2x factor for 1099 contracts is just a start. Good luck to all involved. -al Alfred Differ - Sr. Database Engineer NDTI / NSWC PHD -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, September 12, 2013 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** Truebut the rate you get paid daily isn't the same as requiring relocation assistance to take the job...that can be negotiated with the hiring company :) On Thu, Sep 12, 2013 at 2:06 PM, Brian Goralczyk bgoralc...@gmail.com wrote: ** I think the issue that people
Re: Dev Studio 8.1 packing list edit/open issue
are you trying to open it from the packing list off of the root of the tree, or out of the all objects packing list?if I open a packing list (dbl click) from the root item, it opens like I think you are looking for. On Fri, Sep 13, 2013 at 9:17 AM, Campbell, Paul (Paul) p...@avaya.com wrote: ** So, on Dev Studio versions prior to 8.1, I could right-click on a packing and either select “Edit” to open a packing list in edit mode to add/remove items, or I could “Open” a packing list to see the contents, much like a working list, etc. Now with 8.1, the “Open” action brings the packing list up in edit mode, and the Edit menu item is grayed out. Has anyone else noticed this change, is it a bug, or a config issue on my side? I want my “Open” packing list back as I use it all the time to modify the workflow for a current project. ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
One 'problem' with it would be if they at some point in the future decide to install a newer version of ITSM...they would then have custom objects with the same names as 'base' objectsbut I don't know enough to know if this is a scenario that needs to be worried about or not. I have seen many posts from people that essentially say 'I plan on staying in base with my custom stuff, and not deal with all of that other overlay stuff'...and that's cool, but they continue to put themselves in front of the wrecking ball that BMC is trying to help all of us avoid by creating this overlay mechanism. On Fri, Sep 13, 2013 at 12:15 PM, Jason Miller jason.mil...@gmail.comwrote: ** I agree. I think what is a bit extra confusing in Raj's situation is they have a mix of Help Desk 5.6 and other custom development. While HD 5.6 is technically BMC code at this point Raj's company pretty much owns it (maybe not legally but in practice) and might as well consider it custom. So where to draw the line? SHR:People and SHRCFG:OuterJoinPeopleUser as mentioned are not AR System core forms but are from ITSM/Help Desk. Since this is an environment you plan on having for a while (if I remember correctly), if it were me I would convert those to custom. The best course might be to do a fresh install of just AR System to get a current list of out of the box forms and workflow. Any object that exists in that fresh system I would verify is base in your existing system. If you customized something in the existing system and it exists in the fresh system verify it was done using overlays. All objects that do not exist in the fresh system should be converted to custom. That will get you synced up with how BMC expects an 8.x system to be layered. LJ, anybody else with overlay experience, does this sound about right? Jason On Fri, Sep 13, 2013 at 9:38 AM, Brian Pancia panc...@finityit.comwrote: ** Doug put it best a few weeks back. Leave base development mode for BMC and everything else in best practice mode. Why the need to jump between modes? 9.9 out of 10 times best practice mode will meet all your needs. The other .1 is because BMC wants to make changes to their code in base mode. There are ways to creatively use the different modes. However, there are certain risks. At the end of the day best practice mode and overlays are there as a huge benefit, so use that as an advantage. Jumping between modes will just lead to a lot of issues. Brian -- *From:* Action Request System discussion list(ARSList) arslist@ARSLIST.ORG on behalf of Raj ravi6...@gmail.com *Sent:* Thursday, September 12, 2013 5:05 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Using BPCU while ARS Upgrade? ** Thanks everyone for their responses. Spent quite some time reading on posts related to Overlays, BPCU, Developer Studio 7.6.04, etc...and trying to understand what all it means and implies. Here's the situation I am in now(lil' confused), need some advise from experts in here: As mentioned in the original post - *[While running the upgrade installer to v7.6.04(from v7.1), we had to delete User and Group forms(without this step upg installer was failing) and installer recreated them again. During this process we lost customizations to User Group form(s).]* -User form - recreated by Installer OOTB - converted to overlay - added custom fields...done. -Customizations - We had some customizations around user onboarding process which uses Outer Join between SHR:People and User(SHRCFG:OuterJoinPeopleUser). It appeared to be that this form was part of OOTB Remedy in version 5 and in my company, we heavily used this form for customizations and created customer user onboarding process. But looks like in later versions on Remedy BMC dropped this join form. In short, I am on ARS v7.6.04 with User, SHR:People and SHRCFG:OuterJoinPeopleUser as Overlays and some workflow which I had to modify and re-import/modify as Overlays.(Manually created overlays) Based on the above info, I have couple of questions: 1. Upgrade to ARS v8.1. Is it ok to upgrade to ARS v8.1 with only the above listed forms/workflow as Overlays and rest all are still as Base(Customization Type - Unmodified). As BMC recommends to convert either into Overlays or Custom objects(Ideally). But read some posts where folks encountered issues while using BPCU and had to do manual rework later on. Basically, would like to avoid these issues and manual work and hence do not want to run BPCU/or convert into Overlays or Custom objects. Did anyone had the same situation where only few objects you converted to Overlays Custom but most you left to Base(Unmodified) and have gone through successful upgrade to ARS v8.1(or 8.0, etc) 2. Future Customizations: Now since I have mix of objects some are Overlays and most are still Base(Unmodified), how to decide to do custom development going forward. So
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Lisa, I'm intimately familiar with the position in question (used to work on the team before my current job)asking for a Certified Administrator is like most jobs asking for a Bachelors of Science (total BS) and 8+ years experience for a junior developer. They set their 'goals' high, but will accept a satisfactory applicant. I can certify that Colorado Springs is BEAUTIFUL, and the job is good...with likely possibility of expansion of duties if skills exist (mind you I'm not talking FOR the hiring agent)so while people are balking at the rate...I can tell you that the rate in question is very sufficient to live a comfortable life in town. On Thu, Sep 12, 2013 at 9:42 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: They want a BMC Certified Administrator: BMC Remedy AR System 7.5 or higher. Most of us have the skills to take the test and pass it, but BMC makes you take all the classes before you can even take the test. That's $1000's of dollars just to get a sticker to put on your resume. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, September 11, 2013 8:32 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** Don't normally chime in on these but Wow, $340 - 360 USD a day is very low (UK rates start at around £350+ = $550+ USD) ... Security clearance can add a fair amount of value to that. BTW: How are you Matt, been a long time J (you going to WWRUG?, I seen Mr David Savino is ...) Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Matt Moore Sent: 11 September 2013 23:57 To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** As stated in the job description, this is an admin position, and the secret clearance can be processed. 48/hr is above market rate for Colorado Springs, CO. Typically remedy administrators in Colorado Springs will make $40-45/hr. All of our certified/cleared folks are working with current clients of ours. The most we are currently paying those contractors is 45/hr. Hopefully this answers your questions! On Wed, Sep 11, 2013 at 4:50 PM, Differ, Alfred W CTR PHD NSWC, 210 alfred.differ@navy.mil wrote: With an active clearance? I hope not. -al Alfred Differ - Sr. Database Engineer NDTI / NSWC PHD -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Wednesday, September 11, 2013 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? Maybe 2 x 48? Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Matt Moore Sent: Wednesday, September 11, 2013 6:06 PM To: arslist@ARSLIST.ORG Subject: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr* Top Three Skills: 1.BMC Certified Administrator: BMC Remedy AR System 7.5 or higher 2.Producing technical requirements and design documentation 3.Provide systems administration on servers that house Remedy Applications Job Description: *Produce technical requirements and design documentation that describes system requirements, performance criteria, data flows, and end-user interfaces. *Develop, change, test and deploy at least 5 NEC Information Technology Infrastrusture Library (ITIL) processes into Remedy processes averaged per month. *Use the Remedy Administrator tool to tune and modify Remedy escalations, notifications, filters, active links and forms. *Administer application data daily. *Patch the Remedy Applications monthly or as needed. *Work with internal and external agencies to ensure the Remedy suite of applications are being fully supported. *Execute database queries, create database tables, and tune database performance daily. *Provide system administration on servers that house the Remedy Applications. Education/Experience: * AA degree in IT, or related field, or a combination of education and work experience equivalency. *
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Truebut the rate you get paid daily isn't the same as requiring relocation assistance to take the job...that can be negotiated with the hiring company :) On Thu, Sep 12, 2013 at 2:06 PM, Brian Goralczyk bgoralc...@gmail.comwrote: ** I think the issue that people are bringing up when saying the rates are low is that basically you are limiting yourself to people in the area. Anyone outside the area that might have to travel can't afford to for that rate unless someone else is picking up the tab. Even if you consider moving for the job, the rate is to low to cover moving expenses in most peoples eyes. But like everyone else, this is my view. Brian Goralczyk Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Thu, Sep 12, 2013 at 3:58 PM, Longwing, Lj llongw...@usgs.gov wrote: ** I think the 'rate' discussion is more complicated than all of that. I have been a Remedy developer in my area for 15+ yearsI know my value, and am certainly nowhere NEAR a 'Junior' developer. I know the cost of living ranges in Colorado Springs and I can honestly say that I have worked for the rate discussed in this posting. If I lived say...in DC, where many of the 'government' jobs come out of...no, this rate would be an insult and wouldn't provide a sufficient income to live comfortably.but in a country where the poverty line sits somewhere around $20K/year, I can't say a job paying 5 times that is a 'bad' job by any means. It's true that Colorado Springs is not Virginia/DC/New York/Washington, as far as markets are concernedbut the rates that are typically discussed on the list are, as you said 'contract' rates...and the rate being discussed in this posting is an employee rate. On Thu, Sep 12, 2013 at 1:19 PM, Ars Lister kp_ars...@yahoo.com wrote: ** The truth is, for a regular salaried employee, the salary is OK and the rates translate into salary. Contractors typically do not get holidays, sick days, vacation days, or personal days. If it's a W-2 contract rate, they MAY get access to the medical aspect of the benefit plans but are typically not invited into the 401K aspect. Ergo, translating salaries into rates are improper and non-competitive. As for stability, I and several of my associates have had 1-2 year engagements at more than double those rates at numerous companies and governmental agencies. Stability does not define the value of the skillset on the market. If you're able to leverage people who do not know their value on the market-- kudos. If your cost of living is lower than other markets, then yes, a reduction of $10-20 on the rate may still be competitive. But over half? Then like someone said earlier, you must be looking for a junior person. PS: Remedy Administrator used to mean Remedy Developer but in this day and age, it usually means someone who is configuring the applications with data. The advertised rates are appropriate for Remedy Admins with that detail as that is a science in itself, but no where close to what it takes to be a Developer regardless of level. However, the description of the position indicates that the old-school definition is being used-- you all want a seasoned Developer. In that case, those rates are way off. It is what it is. *From:* Lockwood, Teresa L tlockw...@tyco.com *To:* arslist@ARSLIST.ORG *Sent:* Thursday, September 12, 2013 1:18 PM *Subject:* Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** Thank you Nathan! I’m sure most of us are reading these replies thinking how crazy it is for folks to be responding about how little money this is. I’ve been doing Remedy administration since Remedy owned the company and still don’t make more than this job is offering. Either I’m grossly underpaid or folks have forgotten what’s it’s like to work for a company with benefits. I’ve never contracted as I’ve always worked for a large company but the salary for this company seems in line with what I’ve seen. Sorry, that’s my 2 cents ;) *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker *Sent:* Thursday, September 12, 2013 1:06 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** I’m continually amazed at the amount of people who chime in to ARSList to roast someone who posts a job for a stationary basic Remedy position offering 6 figures as though they have somehow insulted your worth and hurt your market value. This is a stationary position for an ADMIN role, with opportunity for conversion. This is not a 6mth – year long CMDB architect position traveling to Iran people. I’m sure a 3-5 year experienced person who wants
Re: Annoying Developer Studio Bug
One thing that I have been happy to see in the past few months is more interaction from support in 'non official' channels...BMC has been responding directly to the list, on communities, etc...in general, as you guys saidmore responsive...very nice to see. On Thu, Sep 12, 2013 at 12:40 PM, Jason Miller jason.mil...@gmail.comwrote: ** Absolutely! I have seen a very noticeable effort by Support to be proactive in providing information to customers so they can address issues on their own and being more interactive with customers. I too have been very pleasantly surprised to find relevant KB articles and attached hotfixes in recent months. On Thu, Sep 12, 2013 at 11:30 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** For another issue, I had an issue with 7.6.4 earlier this week where Escalations wouldn’t run against a View Form. When I searched the BMC Support knowledge base, the first result was useful, concise, and had an attached hotfix for the issue. I’m not saying that this is the result of privatization or anything like that, but lately they have been more responsive than they have been in several years and I think they deserve some credit for that. ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, September 12, 2013 1:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Annoying Developer Studio Bug ** ** ** Look at that. BMC is now private and we are seeing issues since the first release of Dev Studio being fixed. It is like magic. Wait, it isn't Friday yet? ** ** On Wed, Sep 11, 2013 at 11:47 PM, Kumar, Amit (Remedy-Dev Studio RD) amit_ku...@bmc.com wrote: ** This defect (SW00458142 ) is fixed. This will be available in the next patch of Remedy Developer Studio. Regards, Amit Kumar *From:* Kumar, Amit (Remedy-Dev Studio RD) [mailto:amit_ku...@bmc.comamit_ku...@bmc.com] *Sent:* Sunday, September 01, 2013 9:08 PM *Subject:* Re: Annoying Developer Studio Bug ** We will look into and get back on this. I can understand the annoyance.** ** Regards, Amit Kumar *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* 02 September 2013 07:05 *To:* arslist@ARSLIST.ORG *Subject:* Re: Annoying Developer Studio Bug ** Sorry Ray, all I can do is join in with you on the annoyance, if you log a bug or communities idea on this, let me know and I'll vote for it out John into the chorus On Sunday, September 1, 2013, Ray Gellenbeck raygellenb...@yahoo.com wrote: I have a big pet peeve that was not corrected in 8.1 of Dev Studio. Situation: 1. Building an Active Link 2. Add a Set Fields action 3. Begin building your list of fields to set (for example, initialize a display-only form after a previous record finished processing) Annoying Bug: 4. Once the list gets longer than the field list window can display, the scroll bar kicks in, as expected, but everytime you select a field or the field value, the view keeps resetting to the top of the list. So for each subsequent field you want to set the value for, you must... a. Click the next blank field line, after which the view resets to the top of the field list b. Scroll back down and click the ... so you can actually select the field to be set., after which the view resets again c. Scroll back down AGAIN and select the value to be put in that field. When you go to click the next line down, the whole annoying process repeats again. If there a developer studio flag or workaround to tell the stupid UI to quit resetting to the top of the list. If I have a LONG list of fields to set, this is pretty darn time-costly with all the clicking and scrolling back and forth. I suspect there is not, so thanks in advance for anyone who can prove me wrong! Ray Gellenbeck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
I think the 'rate' discussion is more complicated than all of that. I have been a Remedy developer in my area for 15+ yearsI know my value, and am certainly nowhere NEAR a 'Junior' developer. I know the cost of living ranges in Colorado Springs and I can honestly say that I have worked for the rate discussed in this posting. If I lived say...in DC, where many of the 'government' jobs come out of...no, this rate would be an insult and wouldn't provide a sufficient income to live comfortably.but in a country where the poverty line sits somewhere around $20K/year, I can't say a job paying 5 times that is a 'bad' job by any means. It's true that Colorado Springs is not Virginia/DC/New York/Washington, as far as markets are concernedbut the rates that are typically discussed on the list are, as you said 'contract' rates...and the rate being discussed in this posting is an employee rate. On Thu, Sep 12, 2013 at 1:19 PM, Ars Lister kp_ars...@yahoo.com wrote: ** The truth is, for a regular salaried employee, the salary is OK and the rates translate into salary. Contractors typically do not get holidays, sick days, vacation days, or personal days. If it's a W-2 contract rate, they MAY get access to the medical aspect of the benefit plans but are typically not invited into the 401K aspect. Ergo, translating salaries into rates are improper and non-competitive. As for stability, I and several of my associates have had 1-2 year engagements at more than double those rates at numerous companies and governmental agencies. Stability does not define the value of the skillset on the market. If you're able to leverage people who do not know their value on the market-- kudos. If your cost of living is lower than other markets, then yes, a reduction of $10-20 on the rate may still be competitive. But over half? Then like someone said earlier, you must be looking for a junior person. PS: Remedy Administrator used to mean Remedy Developer but in this day and age, it usually means someone who is configuring the applications with data. The advertised rates are appropriate for Remedy Admins with that detail as that is a science in itself, but no where close to what it takes to be a Developer regardless of level. However, the description of the position indicates that the old-school definition is being used-- you all want a seasoned Developer. In that case, those rates are way off. It is what it is. *From:* Lockwood, Teresa L tlockw...@tyco.com *To:* arslist@ARSLIST.ORG *Sent:* Thursday, September 12, 2013 1:18 PM *Subject:* Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** Thank you Nathan! I’m sure most of us are reading these replies thinking how crazy it is for folks to be responding about how little money this is. I’ve been doing Remedy administration since Remedy owned the company and still don’t make more than this job is offering. Either I’m grossly underpaid or folks have forgotten what’s it’s like to work for a company with benefits. I’ve never contracted as I’ve always worked for a large company but the salary for this company seems in line with what I’ve seen. Sorry, that’s my 2 cents ;) *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker *Sent:* Thursday, September 12, 2013 1:06 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** I’m continually amazed at the amount of people who chime in to ARSList to roast someone who posts a job for a stationary basic Remedy position offering 6 figures as though they have somehow insulted your worth and hurt your market value. This is a stationary position for an ADMIN role, with opportunity for conversion. This is not a 6mth – year long CMDB architect position traveling to Iran people. I’m sure a 3-5 year experienced person who wants a stable job with no travel would be very interested… I know, I’ve helped interview and hire a number of people in this range successfully over the last 5 years. Agreed this would be light for a traveling senior contracting position for short term, but it’s been clearly stated it’s not. *Nathan Aker* ITSM Solution Architect *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *David Charters *Sent:* Thursday, September 12, 2013 11:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** maybe they're just looking for newbies that just know how to do real basic stuff Sincerly, David Charters Charters Technologies
Re: DB usage - adding tables
Agreed, I have created db tables/views in the past to suit various needs of the customer. On Wed, Sep 11, 2013 at 3:09 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Depending on what is needed Yes we do have direct Oracle tables and views in the same tablespace as the ARSystem data. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, September 11, 2013 4:04 PM To: arslist@ARSLIST.ORG Subject: DB usage - adding tables ** Does anybody add tables by hand to their ARSystem tablespace? Examples would be: Custom_Locations Custom_Assets Stuff like that. Then - maybe you create a vendor form to view it??? Just wondering if anybody is doing this kind of thing? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: HostID for ITSM preconfigured stack install?
Carl, I know that's true in Windows...but I seem to remember it being different in some os's...particularly Solaris...but I'm unsure about Linux On Tue, Sep 10, 2013 at 7:30 AM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, The Host ID is the MAC Address of the main network card in the target system (minus any - separators). ** ** -- Kind Regards, *Carl Wilson* ** ** http://www.missingpiecessoftware.com/ ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Andrew Hicox *Sent:* 10 September 2013 14:28 *To:* arslist@ARSLIST.ORG *Subject:* HostID for ITSM preconfigured stack install? ** ** ** Everyone, ** ** I apologize in advance, this may be a dumb question that's answered in the install docs, but dang if I can find it this morning. ** ** The long and short of it: I want to set up a quick ITSM install and poke around / evaluate / get an idea what I'm in for. I've downloaded BMCRemedyITSMSuitePreconfiguredStack8.1.00.Linux.tar.gz, which just appears to be an ARServer/Midtier plus all the ITSM bits. Cool. ** ** So I set up a DB, set up a VM make sure it's got all the Linux bits that it needs and plenty of disk space, fire up the installer, and it asks for a license key. Presumably because there is *so much* data in the ITSM install, it violates the no more than 10k records condition of a demo-licensed arserver. ** ** Cool, cool. I can go get an eval license off the BMC site. But I need the Host-ID. ** ** The only place I know to get the Host-ID is off the arserver license dialog. Which I don't have. Because I don't have an arserver yet! ** ** And while I *could* go on … install the arserver, get the hostID, go get my eval license, then come back and install the rest of ITSM, it seems like it'd be awful nice to be able to use this all-in-one installer and get it over with all in one go. ** ** Does anyone know a way to get the host-id off a system *before* you put up an arserver? ** ** thanks, ** ** -Andy _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permissions Question/Problem
Russ, As Frederick says, the fields need to have Submitter Change permissions. The setting of 'Allow any user to submit' is extremely confusing, but it shouldn't be. That setting simply means that you don't need to be a member of a group with 'change' permission to be able to submit the record...you don't even need a write license to be able to write to the field on submit...but it has NOTHING to do with ability to MODIFY the record once submitted. That requires that you be in Submitter Mode Locked (which you are), that the user in question's name must be the value in field id 2, and the Submitter permission must be assigned with Change permissions. And as Misi said, it should work the same way in both clients...so you may be dealing with either a server or client side cache issue. On Tue, Sep 10, 2013 at 12:10 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Do the fields on the “Cart” form have Submitter Write permissions? ** ** Fred ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *rdg em *Sent:* Tuesday, September 10, 2013 1:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Permissions Question/Problem ** ** ** ARS 8.1/OS=Windows Server/Custom App I have a form which is used to create user request, Allow Any User To Submit = Yes, since users will typically not have a license (Submitter Mode = Locked). The application has a read only form(control panel) which is used to create the user request. The user request are created from a list in a table field and move to Cart which is just an adjacent table field. Multiple request can be moved to the cart. This is my problem, once the user has added the needed request, I have workflow (AL guide/loop) which goes through the table, changing the status of the request so they can be approved. When I execute the ALs I get an error: You do not have write license (ARERR 8932) You do not have write access to this record. : 7 (ARERR 331) Although if I log into ARS using thick client with the same user(no license) I'm able to modify the record, executing status change with no problems/errors. I'm now confused why my workflow (Active Links) error out but doing the changes manually apart from workflow does not error. This seems very easy and straight forward - I've created many apps in the past that do similar functions. Any suggestions for correcting this problem would be very much appreciated. This is the first app I've built since a recent upgrade from 7.4 to 8.1, there are many small changes that have caused me to relearn a few things. I'm hoping this is another case of something new but maybe I'm just missing something obvious. Thank you, Russ ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Rollback Functionality
No, Active links are each separate transactions, so action 1 does not roll back. On Mon, Sep 9, 2013 at 4:27 AM, Sahil Pathania pathania.sa...@gmail.comwrote: Hello Experts, I just wanted to know the rollback functionality of ARS. I am saving request on the form. I have 3 Active links A1, A2 and A3 which push data to the form F1 F2 and F2. Once A1 Active link fires and commit the data to form F1, then network error comes and A2 could not fire. Does remedy rollback the transition on F1. I know it happens in case of filter but not sure about Active links.. Remedy ARS 7.6.04, oracle DB regards Sahil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Rollback Functionality
The simple answer, is do it with Filters. Change your two active links to be a single active link with a service action, have filters triggered on service that perform the actions of both active links. This has multiple benefits, less activity between client and server, which gives a better performance experience, secondly, the benefit you are looking for of transaction integrity. On Mon, Sep 9, 2013 at 7:15 AM, Sahil pathania.sa...@gmail.com wrote: ** Thanks for the answer Then how the data integrity be maintained. If a operation is performed and change request is created along with task. This action is performed by two ALs. Now if one AL is failed then one request gets created and other not. ?? regards sahil On Mon, Sep 9, 2013 at 3:10 PM, Longwing, Lj llongw...@usgs.gov wrote: ** No, Active links are each separate transactions, so action 1 does not roll back. On Mon, Sep 9, 2013 at 4:27 AM, Sahil Pathania pathania.sa...@gmail.comwrote: Hello Experts, I just wanted to know the rollback functionality of ARS. I am saving request on the form. I have 3 Active links A1, A2 and A3 which push data to the form F1 F2 and F2. Once A1 Active link fires and commit the data to form F1, then network error comes and A2 could not fire. Does remedy rollback the transition on F1. I know it happens in case of filter but not sure about Active links.. Remedy ARS 7.6.04, oracle DB regards Sahil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- *Cheers!!* *Sahil Pathania* _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Rollback Functionality
Rick, I believe that you are incorrect in this statement. Sahil specifically states that the AL in question is doing a Push action. While you are correct that actions on 'current' record are all part of a single transaction, a Push is a separate and standalone transaction (I believe)so while if there are errors in AL2, the 'save' won't commit, I believe that anything that happened with a push will have already been committed to the DB, and not rolled back. On Mon, Sep 9, 2013 at 8:10 AM, Rick Cook remedyr...@gmail.com wrote: ** Guys, you're all missing something. Active Link actions that fire at the client level only perform actions against a displayed COPY of the record in the DB. Those changes aren't committed to the DB until a Save action (i.e. Commit Changes/Save) occurs. So from a DB perspective, there are no AL transactions to roll back, because they weren't sent there until a DB action (Modify/Create) occurs. Since all DB-based transactions can be rolled back, as you all correctly mentioned, the net result of that rollback is a record that, at the DB level, is entirely what it had been prior to the initiation of the transaction. What displays on the client may be different, but that, again, is just a copy, an overlay, if you will. Rick On Mon, Sep 9, 2013 at 6:52 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I agree completely with L.J. here. Use filters. There is one instance though where filters do not roll back, and that is if you do Filter Service Calls to perform any database stuff. This in not that common though. Best Regards - Misi, RRR AB, http://rrr.se The simple answer, is do it with Filters. Change your two active links to be a single active link with a service action, have filters triggered on service that perform the actions of both active links. This has multiple benefits, less activity between client and server, which gives a better performance experience, secondly, the benefit you are looking for of transaction integrity. On Mon, Sep 9, 2013 at 7:15 AM, Sahil pathania.sa...@gmail.com wrote: ** Thanks for the answer Then how the data integrity be maintained. If a operation is performed and change request is created along with task. This action is performed by two ALs. Now if one AL is failed then one request gets created and other not. ?? regards sahil On Mon, Sep 9, 2013 at 3:10 PM, Longwing, Lj llongw...@usgs.gov wrote: ** No, Active links are each separate transactions, so action 1 does not roll back. On Mon, Sep 9, 2013 at 4:27 AM, Sahil Pathania pathania.sa...@gmail.comwrote: Hello Experts, I just wanted to know the rollback functionality of ARS. I am saving request on the form. I have 3 Active links A1, A2 and A3 which push data to the form F1 F2 and F2. Once A1 Active link fires and commit the data to form F1, then network error comes and A2 could not fire. Does remedy rollback the transition on F1. I know it happens in case of filter but not sure about Active links.. Remedy ARS 7.6.04, oracle DB regards Sahil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- *Cheers!!* *Sahil Pathania* _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ar.cfg tool
Lisa, I believe what you are looking for is https://rrr.se/cgi/tools/main?tool=rrrConfDiff On Mon, Sep 9, 2013 at 8:07 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** Is there a tool out there that finds the differences between 2 ar.cfg files? I thought there was, but I can’t find it…… Thanks! ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Rollback Functionality
I seem to remember that AL's don't have phasesphasing is only for Filters, and that everything happens immediately. Truly...this would be easy enough to test...as you said...if someone simply wanted to :) On Mon, Sep 9, 2013 at 8:27 AM, Rick Cook remedyr...@gmail.com wrote: ** If your assertion is that the AL Push is in itself a separate DB action, then yes, that would stand and the Filter actions would be separate transaction sets, subject to their own rollback. I think whether it is treated as a separate DB action is the question on the table here. Is it processed as a separate transaction, or as a different phase within the same transaction set? I seem to recall AL Push actions kind of running in a Phase 1.5 type of way. I would suggest that Sahil export a record from forms F1 and F2 in the DB, turn on Filter/SQL logs and run the transaction to see what actually changes in the records at the DB level, comparing the post-transaction records to the saved copy. That will show whether there is anything to worry about regarding AL actions and rollback. Rick On Mon, Sep 9, 2013 at 7:13 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Rick, I believe that you are incorrect in this statement. Sahil specifically states that the AL in question is doing a Push action. While you are correct that actions on 'current' record are all part of a single transaction, a Push is a separate and standalone transaction (I believe)so while if there are errors in AL2, the 'save' won't commit, I believe that anything that happened with a push will have already been committed to the DB, and not rolled back. On Mon, Sep 9, 2013 at 8:10 AM, Rick Cook remedyr...@gmail.com wrote: ** Guys, you're all missing something. Active Link actions that fire at the client level only perform actions against a displayed COPY of the record in the DB. Those changes aren't committed to the DB until a Save action (i.e. Commit Changes/Save) occurs. So from a DB perspective, there are no AL transactions to roll back, because they weren't sent there until a DB action (Modify/Create) occurs. Since all DB-based transactions can be rolled back, as you all correctly mentioned, the net result of that rollback is a record that, at the DB level, is entirely what it had been prior to the initiation of the transaction. What displays on the client may be different, but that, again, is just a copy, an overlay, if you will. Rick On Mon, Sep 9, 2013 at 6:52 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I agree completely with L.J. here. Use filters. There is one instance though where filters do not roll back, and that is if you do Filter Service Calls to perform any database stuff. This in not that common though. Best Regards - Misi, RRR AB, http://rrr.se The simple answer, is do it with Filters. Change your two active links to be a single active link with a service action, have filters triggered on service that perform the actions of both active links. This has multiple benefits, less activity between client and server, which gives a better performance experience, secondly, the benefit you are looking for of transaction integrity. On Mon, Sep 9, 2013 at 7:15 AM, Sahil pathania.sa...@gmail.com wrote: ** Thanks for the answer Then how the data integrity be maintained. If a operation is performed and change request is created along with task. This action is performed by two ALs. Now if one AL is failed then one request gets created and other not. ?? regards sahil On Mon, Sep 9, 2013 at 3:10 PM, Longwing, Lj llongw...@usgs.gov wrote: ** No, Active links are each separate transactions, so action 1 does not roll back. On Mon, Sep 9, 2013 at 4:27 AM, Sahil Pathania pathania.sa...@gmail.comwrote: Hello Experts, I just wanted to know the rollback functionality of ARS. I am saving request on the form. I have 3 Active links A1, A2 and A3 which push data to the form F1 F2 and F2. Once A1 Active link fires and commit the data to form F1, then network error comes and A2 could not fire. Does remedy rollback the transition on F1. I know it happens in case of filter but not sure about Active links.. Remedy ARS 7.6.04, oracle DB regards Sahil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- *Cheers!!* *Sahil Pathania* _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How many escalation pools do you have...?
I believe the limit is based on hardware capacity On Fri, Sep 6, 2013 at 11:34 AM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com wrote: ** I have a question regarding this topic. Is there a limit on the number of Escalation Pools you can have on a server? We currently run with 4 but I was wondering if we can increase that to a number higher than that and if so what it the maximum number allowed? ** ** *Christopher Pruitt* Business Consulting III Remedy Developer *HP Enterprises Services* *christopher.pru...@hp.com* www.hp.com [image: HP_logo] ** ** ** ** *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake.* *** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser *Sent:* Friday, September 06, 2013 11:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: How many escalation pools do you have...? ** ** ** My first thought was the same as Fred's - do you have enough queues defined, so I can't offer much more in that regard. However, you mention that you are restarting the server to clear up the dead thread. Back in the 6.3 days, there was a version (patch 21 I think), where you could end up with ghost threads for escalations. The fix was to disable escalations on the server settings, which would kill all the escalation threads, and then re-enable the setting, which starts them back up. Changing this setting doesn't require a restart of the AR server. So while your issue is slightly different, maybe doing that will clear your dead thread without having to restart the whole server. ** ** Thad ** ** On Thu, Sep 5, 2013 at 5:35 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** I can see it in the logs. All of the escalations that have no pool defined will run in a random thread. For example, our 4th thread was defined for a custom notification-type escalation. It is the only thing that is assigned to pool 4 - but in the logs I see other threads accessing that pool - especially during those times when the escalation defined for pool 4 has died. B. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Thursday, September 05, 2013 5:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: How many escalation pools do you have...? ** We currently have 3 pools on a pure custom (NON ITSM) system. Where did you hear that pools are shared? According to the docs the only time an escalation specified to run in a pool (thread) will run in a different pool is if you don’t define enough thread queues for the number of pools you are using. (i.e. You tell an escalation to run in pool 4 but you only have 2 escalation queues defined. The escalations set for pools 3 and 4 run in the first one instead). Escalations are delayed if another is running in the pool. Straight from the docs Escalations can be assigned to pools so the escalations from each pool run in parallel on separate threads within the escalation queue. To use escalation pools, you must first configure multiple threads for the escalation queue as described in the Configuration Guide, “Queues,” page 27. If you assign an escalation to a pool that has no thread configured, the escalation is run by the first thread. All escalations in a particular pool run on the same thread, so the execution of escalations within a pool is serialized. Escalations run in the order of their firing times, but an escalation is delayed if an escalation from the same pool is currently running. If two or more escalations have dependencies and must not run at the same time, put them into the same pool to make sure they run in sequence. Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *William Rentfrow *Sent:* Thursday, September 05, 2013 5:06 PM *To:* arslist@ARSLIST.ORG *Subject:* How many escalation pools do you have...? ** Hi listers - So we have an infrequent but recurring problem. One of our mission-critical escalations (interval, 5 minutes) will every once in a while
Re: Ha! Remedy Developer T-Shirts
I would hafta say that because that the 'current' first field ID :) On Fri, Sep 6, 2013 at 9:06 AM, John J Reiser john.j.rei...@lmco.comwrote: Might be showing my (Remedy) age hear but why 536870913 instead of 536870912. (before VUIs) That number will forever be burned into my brain as the first user defined field. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LDAP Authentication Case Sensitivity
Frank, I have personally found that while Remedy is user id case sensitive, active directory isn'tso really, the only thing that matters is that you match the case of the user id in your remedy user table...the password is of course case sensitive...but the user name should not be, not in AD at least. On Thu, Sep 5, 2013 at 11:16 AM, Frank Caruso caruso.fr...@gmail.comwrote: ITSM 764 sp2; RHEL, Oracle, Weblogic Using AREALdap for authentication. From the web the user types in their network ID and we match against the sAMAccountName in LDAP. The ID is stored in AD in all upper case letters; at least that is what I thought. Come to find out the ID is stored in mixed case; sometimes all upper, sometimes all lower and sometimes mixed. So, unless the user knows how their ID is stored in LDAP the login to Remedy will fail. I was forcing all logins to upper case when the login button was clicked but am now realizing that will not work for all IDs. Is this something I can handle in AREALDAP? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LDAP Authentication Case Sensitivity
their fault for not saying yes, or your fault for believing them? :D On Thu, Sep 5, 2013 at 2:00 PM, Frank Caruso caruso.fr...@gmail.com wrote: Arg!!!I asked the user several times if their account was locked and then said no, but it was! That was the issue. Once unlocked they could login and AD authenticate. Thank you all for your help! Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LDAP Authentication Case Sensitivity
that's my thought. On Thu, Sep 5, 2013 at 1:40 PM, Frank Caruso caruso.fr...@gmail.com wrote: So if I can do an ldapsearch and find the ID using any format, then the issue is probably not the ID being in mixed case letters. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WARNING on Microsoft MS11-030 KB2509553
Added by the install On Thursday, September 5, 2013, Joe D'Souza jdso...@shyle.net wrote: ** I just checked our 64 bit 7.6.04 system (patch 003) and the image path does not have any quotes on it.. Any reason how it might have got there? Joe From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, September 05, 2013 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING on Microsoft MS11-030 KB2509553 ** Chris, Earlier this week, I came across this problem, but it wasn't with the particular MS Patch that you mention. I wanted to send out a note to the community notifying them of the eventual 'fix' that BMC provided to me on this scenario. I had all of the same symptoms, armonitor wouldn't start, no matter how I tried it. When starting it from services, it would try to write to an armonitor.log in the syswow folder, etc. The eventual fix that BMC came back with was to modify the 'Image Path' of the service to not include marks. The install path was C:\Program Files\BMC Software\ARSystem\armonitor.exe they just had me take the out, and everything started up fine. The best I can come up with regarding the 'reason' for this is that in x64 based systems, MS implements file system redirect to get you to the correct version of the file you are looking for...if you are a 32 bit app, and try to access various folders, you are redirected to the syswow64 folder instead. Based on the 'fix' provided, it seems that at times, MS implements a change in some process that causes the at the beginning of the image path to be misunderstood and makes c:\windows\syswow64 the 'root' of the process instead of the intended folder, which of course makes it not work because the files don't exist there. On Wed, Jun 1, 2011 at 12:48 PM, strauss stra...@unt.edu wrote: Remove Microsoft KB2509553. I have reproduced this on three 7.1 servers, and the only fix is to take the security update back off. On at least one of those, after upgrading it to 7.6.04 and adding the patch back on individually, it no longer stopped the AR service from starting, but BMC Support tells me they have had reports from most supported and older versions. I have had an issue open with Microsoft since mid-April, and they had several others from ARS 7.1 sites, so it is definitely a problem. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Benefit of Objects' Conversion between Origin and Custom Objects
Lisa, It's possible that someone didn't answer that question on communities, because that question has been asked SO many times, and answered SO many times that it gets tiring answeringbut I'll try again, for those that didn't listed to previous answers. The options exist to get things 'straight'...straight as in, where they should be. Here is a definition of the 3 different states currently available Base - Object Created by BMC and has not been modified Overlaid - Object Created by BMC, but has been modified in the Best Practice Mode to have different attributes Custom - Object created by Customer, not part of BMC's original design Now, why would you need capabilities to convert between base and custom? Well...lets go through a scenario 7.5 Remedy Server upgraded to 8.1 Remedy server. In this scenario, the 7.5 Remedy server didn't have capability of putting user customizations into a different 'layer', but the 7.6.04+ versions do...so a responsible admin goes through the system and moves all objects that are not BMC native to 'Custom' objects after creating proper overlays. So, that's a reason why one would convert from Base to Custombut WHY would anyone need to convert a Custom object to Base?because we are human, and sometimes make mistakes. If someone were to incorrectly convert a base object to custom, that in fact should have been base, you have the ability to switch it back. Sagar, Lisa, others, I hope that answers the question of why the conversion option exists. On Mon, Sep 2, 2013 at 6:33 AM, Lisa Singh lisa.si...@gmail.com wrote: I asked a similar question on BMC communities. No one knows is the conclusion I came to. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Annoying Developer Studio Bug
Sorry Ray, all I can do is join in with you on the annoyance, if you log a bug or communities idea on this, let me know and I'll vote for it out John into the chorus On Sunday, September 1, 2013, Ray Gellenbeck raygellenb...@yahoo.com wrote: I have a big pet peeve that was not corrected in 8.1 of Dev Studio. Situation: 1. Building an Active Link 2. Add a Set Fields action 3. Begin building your list of fields to set (for example, initialize a display-only form after a previous record finished processing) Annoying Bug: 4. Once the list gets longer than the field list window can display, the scroll bar kicks in, as expected, but everytime you select a field or the field value, the view keeps resetting to the top of the list. So for each subsequent field you want to set the value for, you must... a. Click the next blank field line, after which the view resets to the top of the field list b. Scroll back down and click the ... so you can actually select the field to be set., after which the view resets again c. Scroll back down AGAIN and select the value to be put in that field. When you go to click the next line down, the whole annoying process repeats again. If there a developer studio flag or workaround to tell the stupid UI to quit resetting to the top of the list. If I have a LONG list of fields to set, this is pretty darn time-costly with all the clicking and scrolling back and forth. I suspect there is not, so thanks in advance for anyone who can prove me wrong! Ray Gellenbeck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ha! Remedy Developer T-Shirts
Those are awesome, a polo with the back tick bang where the logo goes would be great :) On Saturday, August 31, 2013, Kerry Murdock kerry.murd...@remedycontractor.com wrote: Cool! T-shirts just for Remedy Developers: http://yellowdroid.spreadshirt.com/ Kerry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What are Drop Shadows in Panel/ Panel Holders?
A drop shadow is a small 'shadow' that drops off of the edge (bottom and right side typically), to give an item a 3d effect On Thursday, August 29, 2013, Sagar G Anandpara sagar_anandp...@infosys.com wrote: Hi List, Lot of things are given in the document about the Drop Shadows in Panel/ Panel Holder, except the definition of Drop Shadow (I hope its not just a shadow which can be along the borders).. What exactly are Drop Shadows, but I don't want to know that as a property which can be used for enablling/ disabling them. Regards, Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: require numerical values
Ron, If you want a character field to be exactly 6 numerical values, and to throw an error if it's not, then you can use this run-if in an AL/Filter NOT 'Field' = [0-9][0-9][0-9][0-9][0-9][0-9] and have that workflow throw an error. On Thu, Aug 29, 2013 at 7:14 AM, Ron Young rpyo...@southernco.com wrote: OK...I have a form that has a field that is required if a button is selected. The thing is it requires 6 characters to be entered. How can I set that to only allow numerical characters (a ticket number) vs N/A. The N/A has been used recently and that will only throw off my reports so again how do I change that to be just numerical characters where employees can not enter N/A. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: require numerical values
AL = Active Link :) On Thu, Aug 29, 2013 at 7:49 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** I am not sure if I confused you guys or if I got confused by reading the replies…J. I got it set to 6 characters by changing that in the database properties for that field. I want it to be numbers instead of letters only. ** ** ** ** Mark, from what yours looks like…it looks like that just sets the character length to 6…it could be letters or numbers ** ** LJ, looks like this would work but not sure what you’re referring to as “AL”…I do know how to go into filters… ** ** I have attached a screen capture …hope it helps you understand more. ** ** *Thanks,* *Ron Young* * * “Courage is not the absence of fear, but rather the judgement that something else is more important than fear.” (James Hollingworth)** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Thursday, August 29, 2013 8:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: require numerical values ** ** ** Ron ** ** You could also try a set field LENGTHC(ButtonFIeld) and then an error message If the number is not equal to 6. ** ** Mark ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Thursday, August 29, 2013 9:18 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: require numerical values ** ** ** Ron, If you want a character field to be exactly 6 numerical values, and to throw an error if it's not, then you can use this run-if in an AL/Filter** ** ** ** NOT 'Field' = [0-9][0-9][0-9][0-9][0-9][0-9] ** ** and have that workflow throw an error. ** ** On Thu, Aug 29, 2013 at 7:14 AM, Ron Young rpyo...@southernco.com wrote: OK...I have a form that has a field that is required if a button is selected. The thing is it requires 6 characters to be entered. How can I set that to only allow numerical characters (a ticket number) vs N/A. The N/A has been used recently and that will only throw off my reports so again how do I change that to be just numerical characters where employees can not enter N/A. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttps://urldefense.proofpoint.com/v1/url?u=http://www.arslist.orgk=k4uTPtKceKyJbrKTKO%2FDpA%3D%3D%0Ar=acCMp2P5cctjq7hCkmdL%2Bd8SmbryZFsEdaDSOrjVCWM%3D%0Am=BBR1%2FyS9b7REQPFnvlRM08B9tR0cXqWVeGflSAV8FHc%3D%0As=172dfabc2cba24efcb8aceb1a10d17a651b1e404dcec0b020fda95caa1fce33a Where the Answers Are, and have been for 20 years ** ** _ARSlist: Where the Answers Are and have been for 20 years_ -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ** ** -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: require numerical values
Yes, but it does nothing to verify that the 6 char's are numeric in nature :) On Thu, Aug 29, 2013 at 7:59 AM, Brittain, Mark mbritt...@navisite.comwrote: ** Ron, ** ** What LENGTHC does is count the number of characters in the referenced field and then that number in another field like this First filter (or AL) Set Field Count LENGTHC(ButtonField) ** ** Second Filter (or AL) Run If Count !=6 Error Message ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Young, Ronald P. *Sent:* Thursday, August 29, 2013 9:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: require numerical values ** ** ** I am not sure if I confused you guys or if I got confused by reading the replies…J. I got it set to 6 characters by changing that in the database properties for that field. I want it to be numbers instead of letters only. ** ** ** ** Mark, from what yours looks like…it looks like that just sets the character length to 6…it could be letters or numbers ** ** LJ, looks like this would work but not sure what you’re referring to as “AL”…I do know how to go into filters… ** ** I have attached a screen capture …hope it helps you understand more. ** ** *Thanks,* *Ron Young* * * “Courage is not the absence of fear, but rather the judgement that something else is more important than fear.” (James Hollingworth)** ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Thursday, August 29, 2013 8:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: require numerical values ** ** ** Ron ** ** You could also try a set field LENGTHC(ButtonFIeld) and then an error message If the number is not equal to 6. ** ** Mark ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Thursday, August 29, 2013 9:18 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: require numerical values ** ** ** Ron, If you want a character field to be exactly 6 numerical values, and to throw an error if it's not, then you can use this run-if in an AL/Filter** ** ** ** NOT 'Field' = [0-9][0-9][0-9][0-9][0-9][0-9] ** ** and have that workflow throw an error. ** ** On Thu, Aug 29, 2013 at 7:14 AM, Ron Young rpyo...@southernco.com wrote: OK...I have a form that has a field that is required if a button is selected. The thing is it requires 6 characters to be entered. How can I set that to only allow numerical characters (a ticket number) vs N/A. The N/A has been used recently and that will only throw off my reports so again how do I change that to be just numerical characters where employees can not enter N/A. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttps://urldefense.proofpoint.com/v1/url?u=http://www.arslist.orgk=k4uTPtKceKyJbrKTKO%2FDpA%3D%3D%0Ar=acCMp2P5cctjq7hCkmdL%2Bd8SmbryZFsEdaDSOrjVCWM%3D%0Am=BBR1%2FyS9b7REQPFnvlRM08B9tR0cXqWVeGflSAV8FHc%3D%0As=172dfabc2cba24efcb8aceb1a10d17a651b1e404dcec0b020fda95caa1fce33a Where the Answers Are, and have been for 20 years ** ** _ARSlist: Where the Answers Are and have been for 20 years_ -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ** ** -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where
Re: require numerical values
I think that'll work. On Thu, Aug 29, 2013 at 8:22 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** So I guess doing this should work right? ** ** Run if qualification: 'ED TAG ID #' != [0-9][0-9][0-9][0-9][0-9][0-9] ** ** If Action: ** ** Must be a “numerical” value of 6 digits. ** ** ** ** *Thanks,* *Ron Young* * * “Courage is not the absence of fear, but rather the judgement that something else is more important than fear.” (James Hollingworth)** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Thursday, August 29, 2013 9:01 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: require numerical values ** ** ** Yes, but it does nothing to verify that the 6 char's are numeric in nature :) ** ** On Thu, Aug 29, 2013 at 7:59 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Ron, What LENGTHC does is count the number of characters in the referenced field and then that number in another field like this First filter (or AL) Set Field Count LENGTHC(ButtonField) Second Filter (or AL) Run If Count !=6 Error Message *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Young, Ronald P. *Sent:* Thursday, August 29, 2013 9:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: require numerical values ** I am not sure if I confused you guys or if I got confused by reading the replies…J. I got it set to 6 characters by changing that in the database properties for that field. I want it to be numbers instead of letters only. Mark, from what yours looks like…it looks like that just sets the character length to 6…it could be letters or numbers LJ, looks like this would work but not sure what you’re referring to as “AL”…I do know how to go into filters… I have attached a screen capture …hope it helps you understand more. *Thanks,* *Ron Young* * * “Courage is not the absence of fear, but rather the judgement that something else is more important than fear.” (James Hollingworth) *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Thursday, August 29, 2013 8:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: require numerical values ** Ron You could also try a set field LENGTHC(ButtonFIeld) and then an error message If the number is not equal to 6. Mark *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Thursday, August 29, 2013 9:18 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: require numerical values ** Ron, If you want a character field to be exactly 6 numerical values, and to throw an error if it's not, then you can use this run-if in an AL/Filter** ** NOT 'Field' = [0-9][0-9][0-9][0-9][0-9][0-9] and have that workflow throw an error. On Thu, Aug 29, 2013 at 7:14 AM, Ron Young rpyo...@southernco.com wrote: OK...I have a form that has a field that is required if a button is selected. The thing is it requires 6 characters to be entered. How can I set that to only allow numerical characters (a ticket number) vs N/A. The N/A has been used recently and that will only throw off my reports so again how do I change that to be just numerical characters where employees can not enter N/A. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttps://urldefense.proofpoint.com/v1/url?u=http://www.arslist.orgk=k4uTPtKceKyJbrKTKO%2FDpA%3D%3D%0Ar=acCMp2P5cctjq7hCkmdL%2Bd8SmbryZFsEdaDSOrjVCWM%3D%0Am=BBR1%2FyS9b7REQPFnvlRM08B9tR0cXqWVeGflSAV8FHc%3D%0As=172dfabc2cba24efcb8aceb1a10d17a651b1e404dcec0b020fda95caa1fce33a Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use
Re: Java API changes in ARS v8.1
Raj, It's in the JavaDocs for each release, on the index page, they give you a synopsis of things added, depreciated, etc in this releasewho knows how accurate it is, but it's there :) On Wed, Aug 28, 2013 at 7:42 AM, Raj ravi6...@gmail.com wrote: ** Hi All, I am looking for changes in Java API after ARS v7.5. Would it be in release notes or what's new docs, where I can find this information? Also, are there any considerable changes? Thank you, Raj _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java API changes in ARS v8.1
on the server, there is a file named ardocversion.jar If you unzip this file, those are the java docs for that version. On Wed, Aug 28, 2013 at 10:11 AM, Raj ravi6...@gmail.com wrote: ** Thanks LJ. I am trying to browse through v8.1 docs. Could you please tell which JavaDocs you are referring to. Are those the one under - Developing an API programhttps://docs.bmc.com/docs/display/ars81/Developing+an+API+program BMC Remedy AR System Java API overviewhttps://docs.bmc.com/docs/display/ars81/BMC+Remedy+AR+System+Java+API+overview ? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Java API changes in ARS v8.1
Well, you are looking for the changes in multiple versions 7.6.03 7.6.04 8.0 8.1 So, while I would have some of those...BMC is pretty stingy with people just sending things out in the past...I would contact BMC directly to get copies of the docs On Wed, Aug 28, 2013 at 12:43 PM, Raj ravi6...@gmail.com wrote: I do not have the ARS Installed, is there any way to retrieve that document? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Fields randomly appearing or disappearing on Incident form (UNCLASSIFIED)
Just out of curiosity. I periodically see notes in my Tomcat log that tells me that the ecache (caching mechanism used by Mid-Tier) is out of date, and a new version is available Has anyone ever upgrade ecache?is it possible, does it break Mid-Tier? On Tue, Aug 27, 2013 at 10:14 AM, Griffin, Rod E ACE-IT Contractor rod.e.grif...@usace.army.mil wrote: Classification: UNCLASSIFIED Caveats: NONE Thanks Natalie, I should have mentioned flushing the mid-tier cache and user's browser cache does seem to clear it up. This isn't the first rodeo for us either with this occurring. Just looking for some sort of least disruptive recovery during the middle of the day. Thanks again Rod -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Tuesday, August 27, 2013 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Fields randomly appearing or disappearing on Incident form (UNCLASSIFIED) Rod: We are on ITSM 7.6.04 SP2 and also run Best Practices view in Incident Management. I can tell you that we have definitely seen the behavior you show in your screenshot, although only once that I can remember. There are actually other weird things that we see more often. As I was not the one who had to resolve the issue, I unfortunately don't remember what the fix was. I'd probably try some of the standard things like flushing the mid-tier cache, then clearing the cache on the user's browser and trying again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Griffin, Rod E ACE-IT Contractor Sent: Tuesday, August 27, 2013 8:51 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Fields randomly appearing or disappearing on Incident form (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE We're on ARS 7.6.04 SP4, Mid-Tier 7.6.04 SP4. Our customers are on IE8 and IE9. Running the Best Practice View of the Incident form our customers randomly see fields that appear to move on top of other fields or hidden fields become visible or field just disappear. Has anyone experienced this type of behavior? I have attached one screenshot. Rod Griffin Lockheed Martin Remedy Development and Support 303-319-2036 Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Customize Email From
Mark, I know that you can define which outgoing email box you want to use when sending, either through push to the email form, or via notify action...but I don't know if there is a provision for it OOTB. On Mon, Aug 26, 2013 at 9:18 AM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi All, ** ** Is there an easy way to configure different from addresses when sending a manual email from an Incident or Change? Of course there is a default from address in the mailbox configuration and for automated emails (Create/Closed/Assigned, etc). However in situations where a manual email is sent, the address needs to be different. Might be from the user or from another address. I have looked at the documentation, and have run the active link and filter logging. Not finding it. ** ** ARS 7.6.04 ITSM 7.6.04 ** ** Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Continual Service Improvement *NaviSite – **A Time Warner Cable Company*** mbritt...@navisite.com Office: 315-634-9337** Mobile: 315-882.5360 [image: email-Logo-031813] ** ** -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Overlays
Sandra, You don't need a BMC Support ID to create an account that can access docs.bmc.com anymore. On Mon, Aug 26, 2013 at 8:45 AM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: Neha, Simplistically, think of overlays as using parchment paper on the sheet pan when you bake cookies. The parchment paper keeps the baking cookies from making contact with the sheet pan. BMC has lots of online material but you will need a BMC support ID. There are several videos on youtube - here is a link to one: http://www.youtube.com/watch?v=yKQ253UnJyQ Thank you, Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal Sent: Monday, August 26, 2013 3:05 AM To: arslist@ARSLIST.ORG Subject: Overlays Hi List, I need your assistance to understand concepts of Best Practice Customization mode and Overlays. I have just now moved to BMC Remedy 7.6.04. I have to update some existing filters and existing form, for ex- HPD:Help Desk. While modifying any existing filter, I get error message that, Origin Object can not be updated in Best Prcatice Customization Mode. To modify create overlay of the object. Can you please guide me the process of updating any existing objects in Best Practice Customization mode? Also can you please provide me any documentation on this? Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Customize Email From
agreed :) On Mon, Aug 26, 2013 at 11:47 AM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi LJ, ** ** I can modify the NTE:NTS:Email_200_anual_NT filter to have a custom from address which is painless. That will get me past this requirement. If I need to have multiple custom from addresses like I had is ARS 6.3, that will be a bit of work. ** ** Thanks Mark ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Monday, August 26, 2013 11:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Customize Email From ** ** ** Mark, I know that you can define which outgoing email box you want to use when sending, either through push to the email form, or via notify action...but I don't know if there is a provision for it OOTB. ** ** On Mon, Aug 26, 2013 at 9:18 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, Is there an easy way to configure different from addresses when sending a manual email from an Incident or Change? Of course there is a default from address in the mailbox configuration and for automated emails (Create/Closed/Assigned, etc). However in situations where a manual email is sent, the address needs to be different. Might be from the user or from another address. I have looked at the documentation, and have run the active link and filter logging. Not finding it. ARS 7.6.04 ITSM 7.6.04 Mark *Mark Brittain* Remedy Developer ITILv3 Continual Service Improvement *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-634-9337 Mobile: 315-882.5360 ** ** -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of a Rant: Quote from Dev Studio Help - Web applications do not support the $FIELDHEL$ keyword - WHY???
No, I don't know the answer to which you seek...but I can hypothesize?:) Ok...so field help can be 'bulky' at timesand the client (web browser) doesn't keep a copy of the form in question in the same way that the user tool did...so to try to keep the communication size between client/mid-tier/server as small as possible, as well as keep the Mid-Tier cache smaller, it was decided to not include the 'help' for each and every field on each and every form in cache, and transferred across the wire just a guess though...I certainly don't work for, nor represent BMC on this, nor ANY matterbut my explanation makes sense to ME :) On Mon, Aug 26, 2013 at 2:04 PM, Joe D'Souza jdso...@shyle.net wrote: ** Does anyone know the reason why the Mid-Tier is unable to support the $FIELDHELP$ keyword? The help on this keyword states that “Web applications do not support the $FIELDHELP$ keyword; it returns NULL.” ** ** Any reason why this would have been hard to implement on the Mid-Tier? ** ** I was hoping to use it on a very small form wherein I could set $FIELDHELP$ to a temp display only field on every gain focus action of a field, displaying the help of that field in that display only field. Works like a charm on the User tool, however it does not on the Mid-Tier because of this said limitation of the said keyword. ** ** With the impending slow death of the thick client, it would have been nice to have features such as this available at the Mid-Tier level as well. ** ** If you ask me this feature would have been more useful on the web for intuitive field help for a end user, than it is on a native thick client.. ** ** Joe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS.XSD File location
Andy, I believe the list you are looking for is 0 - AR_ACTIVE_LINK_ACTION_OPEN_DLG 1 - AR_ACTIVE_LINK_ACTION_OPEN_SEARCH 2 - AR_ACTIVE_LINK_ACTION_OPEN_SUBMIT 3 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_LST 4 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DETAIL 5 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_SPLIT 6 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_LST 7 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_DETAIL 8 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_SPLIT 9 - AR_ACTIVE_LINK_ACTION_OPEN_REPORT 10 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY 11 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY 12 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT 13 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_LST 14 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_DETAIL 15 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_SPLIT 16 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT 17 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_LST 18 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_DETAIL 19 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_SPLIT 20 - AR_ACTIVE_LINK_ACTION_OPEN_POPUP On Mon, Aug 26, 2013 at 2:59 PM, Andrew Hicox and...@hicox.com wrote: ** Hi everyone, I know this is an ancient thread, but did anyone ever actually *find* ars.xsd? The reason I ask is that I seem to have (I think) found a bug in the xml-mode import/export API function on 7.6.04. It appears any active link with an open window action that specifies Display Directly mode fails API import with XML Parsing error. Invalid enumeration value. Tracing it further, it seems to be related to the value of windowMode, which is NULL when you export an active link with one of these Display Directly open window actions as so: windowMode / If you change the active link to some other display mode and export, you'll get values such as this (which import fine): windowModedisplayDetailOnly/windowMode tellingly, if you export one of these active links in def mode you'll see: open-winmod: 18 which sort of hints that this is value #18 in an enumerated list. And if I could find the XSD, I'd bet money I can put whatever is defined as value #18 for windowMode in and manually fix these active link definitions. SO … anyone know where ars.xsd lives? -Andy On Aug 21, 2008, at 2:07 AM, Saravanan Palaniappan saravan...@virtusa.com wrote: ** Hi Listers, I generated a XML file (instead of DEF file) while exporting a form from the server. The XML refers to an XSD file called ars.xsd. I wanted that XSD file to understand the tag definitions better. I did search for that but couldn’t find it. Can you please help me out with the location to find the file? Thanks in advance. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sort of a Rant: Quote from Dev Studio Help - Web applications do not support the $FIELDHEL$ keyword - WHY???
Based on the further analysis by Fred...I withdraw my hypothesis...I was shooting from the hipyou can miss quite often like that :D LOL On Mon, Aug 26, 2013 at 3:29 PM, Joe D'Souza jdso...@shyle.net wrote: ** @@: LJ Longwing, ** ** That sounds like it may probably be the reason why they may have not included $FIELDHELP$ (good reverse analysis..) – except that the help cumulatively does get loaded and can be seen if you press the Help toolbar if made available on the Mid-Tier on the form (see Fredrick’s related email) ** ** Hypothetically assuming you are right on the reason, I think they should implement it anyway, and leave it to the developer to decide if he wants to or not have help associated with his objects. Let the developer worry about its impact to the system as afar as performance is concerned. Let it be known that the more help you have associated with your fields and your forms, the thicker they get and the bigger your network packets would get. ** ** @@: Fredrick Grooms Yes I did notice that the Help on the toolbar does load ALL the help defined on all the fields of the form. So that makes you wonder why wasn’t it available for $FIELDHELP$ if the Help was available in that generic way. ** ** @@: Natlalie I concur completely. Not making a feature available altogether for performance reasons (IF that is the reason why it was not made available) sound unreasonable. Again I know LJ is only sporting a guess (a good one at that), its like implementing a hard limit to number of searches you can develop in set field if or push field if actions because searches if implemented badly could be a dangerous thing too.. But then how useful would a system be if such a limitation were imposed? ** ** Joe ** ** PS: I’m now really curious to know why this is not available now! ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Monday, August 26, 2013 4:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sort of a Rant: Quote from Dev Studio Help - Web applications do not support the $FIELDHEL$ keyword - WHY??? ** ** ** No, I don't know the answer to which you seek...but I can hypothesize?:) ** ** Ok...so field help can be 'bulky' at timesand the client (web browser) doesn't keep a copy of the form in question in the same way that the user tool did...so to try to keep the communication size between client/mid-tier/server as small as possible, as well as keep the Mid-Tier cache smaller, it was decided to not include the 'help' for each and every field on each and every form in cache, and transferred across the wire ** ** just a guess though...I certainly don't work for, nor represent BMC on this, nor ANY matterbut my explanation makes sense to ME :) ** ** On Mon, Aug 26, 2013 at 2:04 PM, Joe D'Souza jdso...@shyle.net wrote:*** * ** Does anyone know the reason why the Mid-Tier is unable to support the $FIELDHELP$ keyword? The help on this keyword states that “Web applications do not support the $FIELDHELP$ keyword; it returns NULL.” Any reason why this would have been hard to implement on the Mid-Tier? I was hoping to use it on a very small form wherein I could set $FIELDHELP$ to a temp display only field on every gain focus action of a field, displaying the help of that field in that display only field. Works like a charm on the User tool, however it does not on the Mid-Tier because of this said limitation of the said keyword. With the impending slow death of the thick client, it would have been nice to have features such as this available at the Mid-Tier level as well. If you ask me this feature would have been more useful on the web for intuitive field help for a end user, than it is on a native thick client.. Joe _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS.XSD File location
Andrew, To answer the question of 'where', I did a string search in arxmlutil dll file I have laying around...I found the following string values that seem to be related to what you are looking for modifyDirectSplitWindow modifyDirectDetailOnly modifyDirectListOnly modifyDirect display modify report displaySplitWindow displayDetailOnly displayListOnly modifySplitWindow modifyDetailOnly modifyListOnly search I don't know if one of them will help you, as it seems to be missing 6 that the other list had (haven't matched them up to figure out which ones)but I hope the one you are looking for is here. On Mon, Aug 26, 2013 at 3:33 PM, Andrew Hicox and...@hicox.com wrote: ** Indeed! That does appear to be the list. However, to manually correct the xml def exports (so that they can be imported), I need to see the ars.xsd, so I can correlate value #18 to whatever enumerated string value is expected in on the windowMode node. (it's a long story … I have to use xml definition files in this particular scenario) ... again, anyone out there (maybe even someone at BMC) have the ars.xsd? I've looked thoroughly through the dev-studio kit install, and through the server installation, and can't find it anywhere. thanks! -Andy On Aug 26, 2013, at 4:27 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Andy, I believe the list you are looking for is 0 - AR_ACTIVE_LINK_ACTION_OPEN_DLG 1 - AR_ACTIVE_LINK_ACTION_OPEN_SEARCH 2 - AR_ACTIVE_LINK_ACTION_OPEN_SUBMIT 3 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_LST 4 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DETAIL 5 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_SPLIT 6 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_LST 7 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_DETAIL 8 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY_SPLIT 9 - AR_ACTIVE_LINK_ACTION_OPEN_REPORT 10 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY 11 - AR_ACTIVE_LINK_ACTION_OPEN_DSPLY 12 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT 13 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_LST 14 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_DETAIL 15 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DIRECT_SPLIT 16 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT 17 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_LST 18 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_DETAIL 19 - AR_ACTIVE_LINK_ACTION_OPEN_DISPLAY_DIRECT_SPLIT 20 - AR_ACTIVE_LINK_ACTION_OPEN_POPUP On Mon, Aug 26, 2013 at 2:59 PM, Andrew Hicox and...@hicox.com wrote: ** Hi everyone, I know this is an ancient thread, but did anyone ever actually *find* ars.xsd? The reason I ask is that I seem to have (I think) found a bug in the xml-mode import/export API function on 7.6.04. It appears any active link with an open window action that specifies Display Directly mode fails API import with XML Parsing error. Invalid enumeration value. Tracing it further, it seems to be related to the value of windowMode, which is NULL when you export an active link with one of these Display Directly open window actions as so: windowMode / If you change the active link to some other display mode and export, you'll get values such as this (which import fine): windowModedisplayDetailOnly/windowMode tellingly, if you export one of these active links in def mode you'll see: open-winmod: 18 which sort of hints that this is value #18 in an enumerated list. And if I could find the XSD, I'd bet money I can put whatever is defined as value #18 for windowMode in and manually fix these active link definitions. SO … anyone know where ars.xsd lives? -Andy On Aug 21, 2008, at 2:07 AM, Saravanan Palaniappan saravan...@virtusa.com wrote: ** Hi Listers, I generated a XML file (instead of DEF file) while exporting a form from the server. The XML refers to an XSD file called ars.xsd. I wanted that XSD file to understand the tag definitions better. I did search for that but couldn’t find it. Can you please help me out with the location to find the file? Thanks in advance. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where
Re: Friday Humor, Remedy Related
That's just plain punny! On Friday, August 23, 2013, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** In looking at my ar.cfg file, I came across a line for the Atrium Integrator: AINT-Enabled: T If it ain’t enabled, then why have a line in the config file? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation Log Files
Lisa, Are you in a server group? If so, are you turning on Esc logging on the node that is currently running escalations? On Thu, Aug 22, 2013 at 7:27 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** Hello ARSListers! ** ** When I turn on the escalation log files in the Administration Console (I tested it in the file and form format). The only thing that gets logged are that I turned it on or turned it off. I tested my filter log and I get all the information I need, but the escalation log doesn’t log anything. Isn’t that weird? ** ** Is there anywhere I need to check to see why this is not logging my escalation actions? ** ** ARS 7.6.04 SP2 ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Specific Support Group Permissions for Columns in Consoles
I'm sorry to say this, because it seems so obvious...but yes, you define permissions to the columns so only the people you want to see them have permission. On Thu, Aug 22, 2013 at 11:33 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Hello, ** ** Is there a way to limit access to columns in a Work Order console so that just specific support groups can view them? ** ** Thanks, Heather _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web version not matching user version
Ron, First, to address the Best Practice question...Yes, you should ALWAYS be modifying things in Best Practice...as you said, to prevent anything from being lost after an upgrade...that's why it was created, and anyone that continues doing it the old way deserves the pain they cause themselves...but their customer does NOT deserve the pain and money it costs them...so for yourself and future people that support that system...do it in best practice. Now...regarding why you aren't seeing the changes in the web. More likely because you aren't flushing the Mid-Tier cache. On Wed, Aug 21, 2013 at 10:32 AM, Ron Young rpyo...@southernco.com wrote: I have user 7.6 and Developer 8.1. If I make changes to a form in Developer of a form the change copies to the user form (7.6) but if I go to look at the same form on the Mid tier web version the changes aren't there. Please let me know why and/or what I should do. Wierd thing is, is if I add something to a menu it pushes to both the user and the web version (Mid-tier). Where it failed is when I moved panels, text boxes, and drop downs around...the format change did not carry over to the mid tier web version but did on the user tool...for clarification. Also, I did the changes in Base Mode instead of Best Practice...would that be why and should I just start making all my changes under Best Practice mode to prevent anything from being lost after an upgrade? Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web version not matching user version
Depending on if you have access to the web servers or not, you could shut down the web server, delete the contents of the cache folder, and then restart the web serverbut that's rather intrusive, and not sure if you want to go 'that far' to get your changes visible. On Wed, Aug 21, 2013 at 11:21 AM, Young, Ronald P. rpyo...@southernco.comwrote: ** Thanks Lj, That’s what I was thinking to but I was hoping not due to me not being able to access it. The person that has the password to it is out of the country so I guess I’ll have to wait until he gets back. I agree and understand about the Best Practice Mode…I’ll just have to make sure I am in the mode from now on. Thanks for your time. ** ** *Thanks,* *Ron Young* * * “Courage is not the absence of fear, but rather the judgement that something else is more important than fear.” (James Hollingworth)** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, August 21, 2013 11:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web version not matching user version ** ** ** Ron, First, to address the Best Practice question...Yes, you should ALWAYS be modifying things in Best Practice...as you said, to prevent anything from being lost after an upgrade...that's why it was created, and anyone that continues doing it the old way deserves the pain they cause themselves...but their customer does NOT deserve the pain and money it costs them...so for yourself and future people that support that system...do it in best practice. ** ** Now...regarding why you aren't seeing the changes in the web. More likely because you aren't flushing the Mid-Tier cache. ** ** On Wed, Aug 21, 2013 at 10:32 AM, Ron Young rpyo...@southernco.com wrote: I have user 7.6 and Developer 8.1. If I make changes to a form in Developer of a form the change copies to the user form (7.6) but if I go to look at the same form on the Mid tier web version the changes aren't there. Please let me know why and/or what I should do. Wierd thing is, is if I add something to a menu it pushes to both the user and the web version (Mid-tier). Where it failed is when I moved panels, text boxes, and drop downs around...the format change did not carry over to the mid tier web version but did on the user tool...for clarification. Also, I did the changes in Base Mode instead of Best Practice...would that be why and should I just start making all my changes under Best Practice mode to prevent anything from being lost after an upgrade? Ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttps://urldefense.proofpoint.com/v1/url?u=http://www.arslist.orgk=k4uTPtKceKyJbrKTKO%2FDpA%3D%3D%0Ar=acCMp2P5cctjq7hCkmdL%2Bd8SmbryZFsEdaDSOrjVCWM%3D%0Am=bziY8Zkjo5fgix5Nizlh5Npp4aK1iPE8TqZrhEw2GnY%3D%0As=efb0278acd6ba5062b651a2ae14c9103c022c6308133df1598e22c4acce186b8 Where the Answers Are, and have been for 20 years ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding Index to Email form on v7.6.04
Raj, You should not be in base development mode ever (for the most part)and no, you won't see an index created in overlay in base, because the only things you see in base are things that were there when BMC shipped them...and it wasn't there, so you won't see it :) On Wed, Aug 21, 2013 at 3:25 PM, Raj ravi6...@gmail.com wrote: ** Hi All, I am working through ARS upgrade from v5.1.2 to v8.1. Currently, on v7.6.04. After upgrading email engine I noticed that some indices were dropped on v7.6.04. We have some custom fields on AR System Email Mesages form and we had index on one of those custom fields. Now I am trying to figure out, what is the best way to add an index. Here's what I tried : Created form and view overlay of AR System Email Messages form and added index(to the overlay) in Best Practice Customization mode. But when I check for the indices by going to Base Development mode although it it there on Overlay in Best Practice Customization mode., I do not see that index. Do I also need to go to Base Development mode and add that index and save the form? I am still confused when to use Best Practice Customization Mode and when to use Base Development mode? As we will be running ARS and Email Engine upgrade from v7.6.04 to v8.1 pretty soon. Also, the index length used to be limited to 255 on v5.1.2, did that change and the limit has been increased in v.7.6.04? As I was able to add index but I got a warning message saying - Index length longer than 255 bytes may not work on all databases: AR System Email Messages.(DB is Oracle 10g). Please advise. Thanks in advance, Raj _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server Time value
Jennifer, 'Who' is your Remedy running as? Is it running as a specific user, and did you change the regional settings while logged in as the user? On Tue, Aug 20, 2013 at 3:19 AM, Jennifer Varkey sonia_m...@yahoo.co.ukwrote: ** Hello Ars Gurus!! I have been trying to re-format the Server Time from mm/dd/ to mm-dd-, however, it does not change. I have done the change in the Regional Settings and re-booted the machine and started the arsystem services, yet, the format displays as mm/dd/. Is there any other setting that is required? I am on Windows 2008/SQLServer 2008/ARS 8.1 p1. Regards, Sonia _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue with AREA plugin
I have had weird problems with authentication in the past, and a restart 'fixed' the issue for awhileI was then able to capture that the plugin was running out of memory, corrupting the in-memory config, requiring a restart. On Tue, Aug 20, 2013 at 7:30 AM, Karthik karthik...@gmail.com wrote: ** Team, we had configured AREA authentication via SSL a few months back. Suddenly, since yesterday it has stopped working with below error in the arplugin.log +VLAREAVerifyLoginCallback -- user remedy_ldap -- vendor ARSYS.AREA.HUB (D:\Program Files\BMC Software\ARSystem\arealdap\areahub.dll) ARSYS.AREA.LDAP FINEST AREAVerifyLoginCallback ARSYS.AREA.LDAP FINER Connecting via SSL(host=ad_host_name, port=636, certPath=C:\certificate\ldaptruststore.jks with Server SSL Authentication enabled) ARSYS.AREA.LDAP SEVERE init: Bad parameter to an ldap routine (LDAPERR Code 89) ARSYS.AREA.LDAP SEVERE init: ldapssl_client_init failed [cert path C:\certificate\ldaptruststore.jks] ARSYS.AREA.LDAP SEVERE Failed to initialize the ldap sdk -VLFAIL user remedy_ldap is the bind user we have configured. Weird thing is, it works on ARDBC via LDAP with the same bind user and certificates, however throws error for AREA. Any ideas? we checked and it seems nothing changed on AD. -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Company Name Change Challenge
Tiffany, You may want to contact RRR to find out if this is possible...but they have a tool named something along the line of 'Login Convert'it goes through all character fields in all forms (that you specify, I think you can have it just 'scan' and converts text string 'x' to 'y'this may be possible to use it to change your Company name in all records in all forms.one way or another, this is a huge change, and will take significant time to change all of the values...but I think this may be an option for you. On Tue, Aug 20, 2013 at 11:27 AM, Tiffany Alexander tiffanyaalexan...@gmail.com wrote: ** Hello List! I've encountered an interesting challenge. The name of my company has changed. It is not optional that we change or remove all visible references to the old company name. This includes the company for all support groups, the company for all assets, the company for all products, the company for all people, etc. Our company name is the Operating Company in ITSM and most of our data is associated with it. We run ITSM, SRM, and SLM. All are version 7.6.04 (either SP1 or SP2 depending on the module). Since the Operating Company is so pervasive, this is something we want to approach carefully. We researched the Data Wizard and we've tried it in a test environment. The Data Wizard appears not to change all records (only enabled records in some cases). It does not touch all ITSM or SRM forms. It does not update SLM. We have also had issues with the Data Wizard hanging during simple updates in the past, so we are tentative about this as an option. The other thing we have considered is hiding/defaulting the Company name where possible rather than changing the Operating Company value. This would involve changing a large number of forms, modifying tiered menus containing Company, removing Company fields from auditing, and there are additional considerations for menus where another company is a valid option as well as the Operating Company, such as with Products. This looks like a bigger and bigger project the more we look at it. We have limited resources and would like to minimize the time we have to spend on this, and each option would involve significant time and testing. So, List, we turn to you for ideas. Has anyone successfully changed the company name with the data wizard? What issues did you run into with it? What options outside of this list do you see as viable? Thanks! Tiffany Alexander Remedy Admin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ardiff ITSM 7 6 4
Koyb, I can recommend running the Best Practice Conversion Utility, but I cannot recommend it for creating overlays. BPCU should be able to give you a report of all of the changed workflow, as it sees it changedthe problem I have with the utility is that it provides MANY false positives, so you need to investigate the changes it finds closely. On Tue, Aug 20, 2013 at 1:45 PM, Koyb P. Liabt tekkyto...@aol.com wrote: ** ** Hi, Is there a free utility that we can use to compare differences between the OOB workflow and what we have on our system. We are planning an upgrade to 8.1 and we are trying to figure out the changes that have been made to our environment. Before I used ardiff. Not sure what happened to this utility. I did not see it on the internet. We are on 7.6.4 and I am not sure what would happen if I used the old ardiff executable. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: User locks in db causing stuck threads that aren't timed out
Paul, I've experienced locks on select before, when there are a large number of (or a number taking a large amount of time) inserts/updates taking place, the select doesn't want to give you 'dirty' data, so it waits till they are done. To avoid these, you can try using the NOLOCK DB Hint On Thu, Aug 15, 2013 at 12:31 PM, Campbell, Paul (Paul) p...@avaya.comwrote: ** I already have the Request ID Block Size set to 50 on this form and the form it does a push to. I’ve seen transaction locks on a insert/update statements before, but not on a select. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Thursday, August 15, 2013 1:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: User locks in db causing stuck threads that aren't timed out ** ** ** We are running a similar setup (pure custom, multiple servers, 7.6.04 on RHEL with Oracle that is) and I received an email from the DBA on a deadlock issue in the database. The email contained: ** ** *** 2013-07-31 16:24:14.028 *** SERVICE NAME:(SYS$USERS) 2013-07-31 16:24:14.027 *** SESSION ID:(1363.46981) 2013-07-31 16:24:14.027 DEADLOCK DETECTED ( ORA-00060 ) ... Information on the OTHER waiting sessions: Session 1354: pid=126 serial=2071 audsid=680033137 user: 98/USER O/S info: user: loginname, term: , ospid: 3264, machine: appserver program: arserverd@appserver (TNS V1- application name: arserverd@appserver (TNS V1-, hash value=0 Current SQL Statement: UPDATE arschema SET nextId = nextId + :SYS_B_0 WHERE schemaId = :SYS_B_1 End of information on OTHER waiting sessions. Current SQL statement for this session: UPDATE arschema SET nextId = nextId + :SYS_B_0 WHERE schemaId = :SYS_B_1 ** ** I searched the SQL logs (We have them turned on at all times) and could not find any ORA- errors in them. This led me to believe that the Oracle deadlock errors are not reported back to the application. He was able to see the ORA-00060 errors in his AlertLog and he emailed me the trace file for the error. ** ** Since I could see that it was an arschema nextId update I knew that it was the system doing a lookup to find the next entry ID for inserting a record to a form. 7.6 (I don’t remember exactly which version implemented the feature) has the ability to have a server pre-allocate a set number of entry IDs so the server doesn’t have to go back to the archema table as often. Look in the Admin console - Server Information - Configuration tab for “Next Request ID Block Size”. ** ** If you don’t want to set the block size for the entire server you can set it per form. To find out which form(s) were having problems I did the following on each application server: grep “UPDATE arschema” arsql.log mylog_servername.log ** ** I then copied the grep files into a single place and combined them to be able to analyze how many requests were made for each form (“schemaId =”) in the timeframe of the SQL log(s). In a 5 minute timeframe I discovered I had 1 form that had 600 records created in it. On child forms with lots of records created I upped the block size to something like 40. The down side of using Block Size is that records may not be in sequential order anymore and that is why I couldn’t just set it for the entire server and be done with it. Setting it for child forms where there are large number of inserts (like a history or audit trail type of form) eliminated the deadlocks for us. This is set per form on the Form Properties - Basic tab of Developer studio. ** ** Another way to reduce overhead is to turn of the Status History for forms that do not need it. This is also on the Form Properties for each form.** ** ** ** Fred ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Campbell, Paul (Paul) *Sent:* Thursday, August 15, 2013 10:08 AM *To:* arslist@ARSLIST.ORG *Subject:* User locks in db causing stuck threads that aren't timed out*** * ** ** ** OK, put on your thinking caps for this one, it’s a good one ** ** I had a situation where our database was experiencing user locks for a specific sql transaction that was causing fast threads to get hung in a waiting state, some for days, so for the background: ** ** Our environment: We are running a four RHEL 6 servers with 4 quad core CPUs and 96GB of ram , two are running ARS version 7.6.04 SP4 in a server group with an Oracle 10g database, two are Weblogic 10G for Mid-Tier and JSS XMLGateway. We are a fully custom shop, no OOB, virtually no user interaction, a backend alarm processing system using mostly web services and JMS for communications in and out. We have alarm receivers that use
Re: ITSM 7.6.04 - Integration through Java API
that's the funny thing...you don't need to create a macro, the runmacro program can of course execute a macro, but it's also able to export data without a macro...just check out the command line docs that I referenced. On Wed, Aug 14, 2013 at 1:29 AM, Neha Khandelwal jbpn...@gmail.com wrote: ** Thanks LJ for responding on this. I also thought of runmcaro option earlier. But as I am new to ITSM 7.6.04, I have few very basic doubts, Can you also please assist me on following. 1. As ITSM 7.6.04 is URL based application, how can I create macro there (As I was able to create earlier in Remedy User Tool). 2. Underlying operating system for ITSM application is UNIX. Should I first create macro file and then to manually move it to arcmds directory on UNIX machine? Or can you please tell me about exact process? Thanks in advance. Regards Neha On Tue, Aug 13, 2013 at 6:45 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Neha, If I was going to do this...I think I would try to utilize the 'runmacro' command line tool...it has options to export contents of records to file...it can export to csvso my overall approach might be to execute a perl script that would call run-macro, and then ftp the file to the remote host...below is the documentation for runmacro https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility On Tue, Aug 13, 2013 at 12:18 AM, Neha jbpn...@gmail.com wrote: Hello everyone, Request you to please provide me your assistance in resolving below mentioned issue- I am using BMC ITSM 7.6.04 version. I have the requirement to send some selected Incidents to a 3rd party application via FTP mode on periodic basis. Following options have been come into my mind: 1. Through BMC Analytics, schedule to send report via FTP mode. My requirement is to send plain text file through FTP mode with some specific delimiter. But plain text file option is not available in BMC Analytics, Also is there any option that I need to enable first before sending file in FTP mode? 2. Through Java API - 1. Create an escalation to run on periodic basis which I want. 2. This escalation will invoke a Java script, and through Java API commands, retrieve set of incidents from HPD:Help Desk. Can you please assist me which java API method should be used to acheive the purpose. Can you please share with me some sample code? Also please suggest me which option described above is more feasible - Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?
Thad, After an extensive call with support (still ongoing in one environment), it picks the installed components automatically out of any xml files it encounters...but the problem is that it may pick the 'wrong' fileso, my recommendation for you would be to find all of the *InstalledConfiguration.xml files and rename those that you don't want the patch installer touching...and go through the ones you leave in place and make sure that everything is working 'as designed' in that file before trying the install again. On Wed, Aug 14, 2013 at 10:50 AM, Thad Esser thad.es...@gmail.com wrote: ** Laurent, When I run the installer on the server, there is maybe 4 screens to click Next through (welcome, agree to terms, etc) but none that let me select any options. Which doesn't bother me so much as I know BMC is trying to make their installs less needy, but then on the installation review screen, the only thing that it says its going to install is Developer Studio. There is no on-screen acknowledgement that any AR Server components will be installed. On the advisement of support, I went ahead and clicked install with the hopes that the server stuff would be installed anyway. The installer reports success and I now have Dev studio on my server (wasn't the goal), but no indication that the AR server itself is at patch 1 (looked at server configuration, share:application properties, and the installed configuration in the maintenance tool). To add to the oddness, when I run the installer on my PC with the intent of bringing Dev Studio up to patch 1, I get an error No features are selected to install. Of course, it never gave me a window to select any options. Anyway, it sounds like there is an issue with my environment, as you guys aren't having the same issues. Thanks for helping me check. Thad On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo lm...@me.com wrote: ** Hi, Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment). What kind of error do you have? On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote: ** Hi, Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not). Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?
I think it relies more on the ones in the install folders, but when troubleshooting my problems, they always had me remove the ones from the temp folder also, just to make sure. On Wed, Aug 14, 2013 at 11:49 AM, Thad Esser thad.es...@gmail.com wrote: ** LJ, Interesting, I will have to investigate that. If I recall, aren't some of these files stored in C:\Users\\AppData\Local\Temp? Seems it could be a bit of a stretch to rely on files in a user's temp folder for configuration data. Nevermind that the folder is temp, what if that user leaves the company and the user account is destroyed? Thanks for pointing in a direction, Thad On Wed, Aug 14, 2013 at 9:56 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Thad, After an extensive call with support (still ongoing in one environment), it picks the installed components automatically out of any xml files it encounters...but the problem is that it may pick the 'wrong' fileso, my recommendation for you would be to find all of the *InstalledConfiguration.xml files and rename those that you don't want the patch installer touching...and go through the ones you leave in place and make sure that everything is working 'as designed' in that file before trying the install again. On Wed, Aug 14, 2013 at 10:50 AM, Thad Esser thad.es...@gmail.comwrote: ** Laurent, When I run the installer on the server, there is maybe 4 screens to click Next through (welcome, agree to terms, etc) but none that let me select any options. Which doesn't bother me so much as I know BMC is trying to make their installs less needy, but then on the installation review screen, the only thing that it says its going to install is Developer Studio. There is no on-screen acknowledgement that any AR Server components will be installed. On the advisement of support, I went ahead and clicked install with the hopes that the server stuff would be installed anyway. The installer reports success and I now have Dev studio on my server (wasn't the goal), but no indication that the AR server itself is at patch 1 (looked at server configuration, share:application properties, and the installed configuration in the maintenance tool). To add to the oddness, when I run the installer on my PC with the intent of bringing Dev Studio up to patch 1, I get an error No features are selected to install. Of course, it never gave me a window to select any options. Anyway, it sounds like there is an issue with my environment, as you guys aren't having the same issues. Thanks for helping me check. Thad On Wed, Aug 14, 2013 at 12:26 AM, laurent matheo lm...@me.com wrote: ** Hi, Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment). What kind of error do you have? On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote: ** Hi, Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not). Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 - Integration through Java API
Neha, If I was going to do this...I think I would try to utilize the 'runmacro' command line tool...it has options to export contents of records to file...it can export to csvso my overall approach might be to execute a perl script that would call run-macro, and then ftp the file to the remote host...below is the documentation for runmacro https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility On Tue, Aug 13, 2013 at 12:18 AM, Neha jbpn...@gmail.com wrote: Hello everyone, Request you to please provide me your assistance in resolving below mentioned issue- I am using BMC ITSM 7.6.04 version. I have the requirement to send some selected Incidents to a 3rd party application via FTP mode on periodic basis. Following options have been come into my mind: 1. Through BMC Analytics, schedule to send report via FTP mode. My requirement is to send plain text file through FTP mode with some specific delimiter. But plain text file option is not available in BMC Analytics, Also is there any option that I need to enable first before sending file in FTP mode? 2. Through Java API - 1. Create an escalation to run on periodic basis which I want. 2. This escalation will invoke a Java script, and through Java API commands, retrieve set of incidents from HPD:Help Desk. Can you please assist me which java API method should be used to acheive the purpose. Can you please share with me some sample code? Also please suggest me which option described above is more feasible - Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.4 to 8.1 upgrade with overlays storing data
Shawn, This gets REALLY complex, really fast...but I'll try to explain as best as I can. Creating a Form overlay does not immediately mean that you loose the visibility on the base items.so, if the only changes you have are 5 custom fields..this is REALLY easy. Upgrade your server to 8.1 Server, go into the Change form. Go to the 'Definitions' tab, and mark everything 'No Overlay', then go to the Best Practice View, outline tab, switch to the 'list' instead of the 'tree' view, and scroll all the way to the right. Sort by the 'View Customization' column, and take highlight anything that says 'True' and right click and say 'remove from view overlay'and delete any overlays on fields that you don't need overlay on What this does, is tells Remedy that yes, there is a Form overlay, and a View overlay, but none of the fields (except your custom fields) are modifying the display properties of the view...this gives you the base attributes of all of the fields, and the only thing that is being overlaid is your 5 custom fields. On Tue, Aug 13, 2013 at 8:29 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, ** ** I am in the process of upgrading my ITSM 7.6.4 system to 8.1, and I read BMC’s documentation on dealing with overlays but there is something that I’m not clear on and wanted to come to the list for assistance. ** ** I have added five fields to CHG:Infrastructure Change. Three store data and two are trim. It’s easy enough to recreate all the fields, except I assume that by dropping the overlay, there’s no way to retain the data in those fields. So my options appear to be: ** ** **1) ** Manually and painstakingly update my overlay to look exactly like the OOtB CHG:Infrastructure Change form, but keeping my custom fields and data intact. **2) **Copy all the data in those fields (along with the Infrastructure Change Number) to a temporary table, delete the overlay, quickly add back my custom fields on a new overlay, and copy the data back. ** ** Is there a better option than these two that I’m missing? ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Installing 2 mid-tiers on the same machine
Karthick, Mid-Tier is truly little more than a collection of folders, and a Tomcat to access them. You can simply install another Tomcat, make a copy of the midtier folder, point the new tomcat to the copy of mid-tier, and should be good :) On Tue, Aug 13, 2013 at 10:49 AM, Karthik karthik...@gmail.com wrote: ** Dear All, hope you are having a good day. I have a scenario where we have configured our own SSO plugin on a server that has 1 midtier installed. now, customer has exposed this on public IP so that it can be accessed over internet. however, when accessed over internet, it asks for windows authentication. To resolve this, we have planned to install one more mid-tier instance on the same machine and expose this on public ip so that they dont get prompted for windows authentication and login using remedy native authentication. we cant install the 2nd mid tier on a different machine due to unavailability. when we try to install 2nd mid-tier on the same machine, installer says it will upgrade the existing mid-tier even if we chose new installation in the beginning. any ideas? ARS/MT version: 8.1 Windows Server 2008 -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Installing 2 mid-tiers on the same machine
in the tomcat\conf\Catalina\localhost folder on your existing tomcat, there is a file named arsys.xml. This file not only tells Tomcat what 'context' is used, but what files on the filesystem it serves up. So, in your new tomcat you make a copy of your existing file, put it in the same place, but edit the file to point to the other filesystem location. this second tomcat is of course not running on the same port as the other...but it'll be configured the same way as the first midtier (because you copied that folder over), and should have the same access to the same server as the primary tomcat. On Tue, Aug 13, 2013 at 11:38 AM, Karthik karthik...@gmail.com wrote: ** thanks Alfred. yes, security risks will be validated. can you or LJ help me with pointing the 2nd tomcat to the 2nd mid tier? where and in which files of 2nd tomcat do i need to make adjustments. i wish i had the luxury of time to identify and do this myself, but i have just about 2-3 hours to get this done. any help is appriciated. Regards, Karthik On 13 August 2013 22:57, Differ, Alfred W CTR PHD NSWC, 210 alfred.differ@navy.mil wrote: I'd be tempted to run two java folders too in order to avoid the risk of cross-talk when the public facing version gets cracked by people wanting to do bad things. A good security person would know the risks better than I do, but mixing public facing and internally facing apps on the same machine should be done with great caution. Prepare for the inevitable. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, August 13, 2013 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Installing 2 mid-tiers on the same machine ** Karthick, Mid-Tier is truly little more than a collection of folders, and a Tomcat to access them. You can simply install another Tomcat, make a copy of the midtier folder, point the new tomcat to the copy of mid-tier, and should be good :) On Tue, Aug 13, 2013 at 10:49 AM, Karthik karthik...@gmail.com wrote: ** Dear All, hope you are having a good day. I have a scenario where we have configured our own SSO plugin on a server that has 1 midtier installed. now, customer has exposed this on public IP so that it can be accessed over internet. however, when accessed over internet, it asks for windows authentication. To resolve this, we have planned to install one more mid-tier instance on the same machine and expose this on public ip so that they dont get prompted for windows authentication and login using remedy native authentication. we cant install the 2nd mid tier on a different machine due to unavailability. when we try to install 2nd mid-tier on the same machine, installer says it will upgrade the existing mid-tier even if we chose new installation in the beginning. any ideas? ARS/MT version: 8.1 Windows Server 2008 -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?
I got p1 installed on two out of 3 environments, the key with ours was that you need to launch it as admin user for it to be able to stop services properly. On Tuesday, August 13, 2013, Thad Esser thad.es...@gmail.com wrote: ** Hi, Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not). Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using an escalation to kick off an event??
Howard, Create a Regular form Y, put a single record in it. Have your Escalation fire on form Y, matching on that record, and have the action be a push to form X. On Mon, Aug 12, 2013 at 1:42 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good morning, afternoon and evening all, ** ** I have an odd thing I am trying to do with an escalation. ** ** I need to insert a record into a form (lets call is X) to kick off an event. ** ** The problem is that this form X is somewhat a busy one so if I do any qualifications, (for example if the subject like “%RED%”) and if no request match create a new request, if any match take no action, I get one new record for each record that does not match (and a number will not). ** ** Too bad I cannot use my qualification to add a record (Then I would put in a fake record). ** ** What I want to do is just create one record, into this form once a day. ** ** ** ** So any ideas? ** ** ** ** ** ** ** ** [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium Integrator 8.1 Help
Shawn, There is a file named ARSystemInstalledConfiguration.xml in the root of your install directory. You will want to make a backup of this file before touching it...but that's the file that's telling the installer you have AI, where it is, and such...if you simply remove the section of that file related to AI, you should be able to have a clean install of the new version. On Fri, Aug 9, 2013 at 6:26 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, ** ** I’m attempting to upgrade my 7.6.4 system to 8.1 and running into some issues getting Atrium Integrator installed on a Windows server. ** ** Basically, we had 7.6.4, tried out Atrium Integrator and realized it was garbage, and didn’t use it again. Unfortunately, it looks like it is required to upgrade before installing ITSM 8.1. Also unfortunately, it looks like it was installed to my ARSystem directory. I’d prefer to give it a separate directory, but when I try to I get this error: ** ** BMC Atrium Integrator Server installation found installed on the system. Select the same path to upgrade BMC Atrium Integrator Server. ** ** If I select the directory that it appears to be installed in, then I get an error that something else is using that directory and to use handle.exe to somehow magically make the directory available (which doesn’t work.) I also tried uninstalling Atrium Integrator, but of course the item in Add/Remove Programs doesn’t work either. ** ** Does anyone have any advice on getting Atrium Integrator installed and working so I can get ITSM 8.1 in place? Any tips would be appreciated.*** * ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSList Award Voting Time - Round 2
I haven't seen one since I was a kid watching PBS because we didn't have cable :) On Fri, Aug 9, 2013 at 11:19 AM, pritch pri...@ptd.net wrote: Yes - they are held quite often in my area. We have a local station that holds them for various funds. They do appear to be quite effective. Sometimes they are combined with an auction of items donated by local establishments (tickets to a minor league game, gift certificates for dinner at a restaurant, golf passes, etc). I think Jerry Lewis still holds his also. - Original Message - From: LJ LongWing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, August 9, 2013 1:10:24 PM Subject: Re: ARSList Award Voting Time - Round 2 ** Does anyone even hold telethons anymore?would they still work if they did? We are at 80/75 for MVP and BMC Beyond respectively. A bit over a week left in the voting On Wed, Aug 7, 2013 at 10:48 AM, LJ LongWing lj.longw...@gmail.com wrote: As of right at this moment we have 78 people voting for MVP, and 73 for BMC Beyond with total 86 unique people votinglets keep the votes coming in folks...I want to reach 100 if possible :)...I feel like I'm on a telathon at 4 AM :) On Mon, Aug 5, 2013 at 8:00 AM, LJ LongWing lj.longw...@gmail.com wrote: Just a reminder, in case you forgot...send votes to arslistawa...@wwrug.com :) And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes because of the cut from 9 to 3...so you still have the opportunity to make a difference :) On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing lj.longw...@gmail.com wrote: Ok folks, round 2 for MVP (BMC Beyond the call is still accepting votes)here is how Round 2 works. Our field has narrowed from 9 to 3. Your top 3 MVP's this year are David Easter Frederick W Grooms Jason Miller So...here is how it will work, you can still cast your vote for your pick 1st-3rd, or just 1st as some of you chose to do in round 1. If you already cast a vote, your vote still stands, but you can choose to change it if you want. If you chose to vote like this (an actual vote BTW) 1 - Tauf 2 - Jason 3 - Carl here is what I'm doing with that...Tauf and Carl are no longer in the pool, so I take their names off, and Jason slides into first place vote for this person. If you voted for 3 people that are no longer eligible, your MVP vote has been nullified, and you are encouraged to vote again. Both Doug and Ryan are still the only two Beyond the Call nominees, and you can still vote for them if you haven't already...but I won't be accepting changes to this vote. Soyou know who you voted for...any vote for the remaining 3 nominees is automatically carried over to the next round...but you can change that if you so choose... Lets pick an MVP folks :) On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing lj.longw...@gmail.com wrote: It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. * Voting starts now and ends Sunday August 18th at 5PM EST * Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote * All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel] * PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT MVP VOTING FORMAT: Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. MVP Nominees are Axton Grams - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. Carl Wilson - While a
Re: SLM 7.6.04 Service Target Milestones not appearing on Incident
Gordon, it's not Java, it's DB. Turn on your SQL logging right before you save the AL, and then look at the log, you will see either an insert or an update statement immediately followed by a ROLLBACK TRANSACTION statement. You will need to figure out why Dev Studio is trying to insert a record that is considered a duplicate, and correct the situation before moving forward :) On Fri, Aug 9, 2013 at 1:18 PM, Gordon Frank gjj...@comcast.net wrote: ** Has anybody seen this: The value(s) for this entry violate a unique index that has been defined for this form, 382, When trying to save an Active Link within Developer Studio 7.6.4? I get a feeling its a Java issue. If you know the correction, I would appreciate the feedback. Thanks Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED)
were you saving a Form or an Active Link?...I still recommend turning on SQL logging to figure out what form has the unique index it's complaining about. I have personally come across this when saving a form, on the unique index on schema_index on overlaid forms.. On Fri, Aug 9, 2013 at 3:16 PM, gjjmss gjj...@comcast.net wrote: ** We got this just renaming a button Gordon **Sent from my Verizon Wireless 4G LTE Smartphone.** -- Original message -- If you don't see that active link name in the list of active links, there could be a cache problem. I've had similar things happen where I had to remove the cache in the Dev Studio workspace and then log back into the server and bring the list back up. - Original Message - From: Rick Cook ** To: arslist@ARSLIST.ORG Sent: Friday, August 9, 2013 3:30:08 PM Subject: Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED) ** Like LJ said, it's not Java. There is, in the metadata, an Active Link with the same name as the one you're saving. I did think about the possibility that an action in the Active Link might cause that error, but I don't think so. Only adding a Unique attribute to an index would give you that if it were anything but a duplicate AL name. Rick On Fri, Aug 9, 2013 at 12:23 PM, Gordon Frank gjj...@comcast.net wrote: ** Sorry, I forgot to change the subject line on the original -Original Message- From: gjj...@comcast.net [mailto: gjj...@comcast.net ] Sent: Friday, August 09, 2013 3:18 PM To: arslist@ARSLIST.ORG Cc: Frank, Gordon M CTR (US) Subject: Re: SLM 7.6.04 Service Target Milestones not appearing on Incident Has anybody seen this: The value(s) for this entry violate a unique index that has been defined for this form, 382, When trying to save an Active Link within Developer Studio 7.6.4? I get a feeling its a Java issue. If you know the correction, I would appreciate the feedback. Thanks Gordon Frank Classification: UNCLASSIFIED Caveats: NONE _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: HTTP 500 error
thick client wouldn't be getting a web 500 error of course because it isn't using the web :)so...this is saying that your Web server is getting a null value in an unexpected place. I would start by flushing the Mid-Tier cache, and then the user cache if they continue experiencing issues. On Thu, Aug 8, 2013 at 9:00 AM, Herrera, Danny dherr...@columbia.comwrote: ** This is bugging me, this is happening to only two users right now that I know of on the web interface of the Change Management module. Using the thick client to access this works fine however. Any ideas on why this would be happening? ** ** *HTTP Status 500 - * -- *type* Exception report *message* *description* *The server encountered an internal error () that prevented it from fulfilling this request.* *exception* java.lang.NullPointerException com.remedy.arsys.goat.field.FieldGraph.getFieldGraphKey(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.getHTMLJSKey(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source) com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source) com.remedy.arsys.stubs.FormServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)*** * com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:627) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) ** ** ** ** *Danny Herrera* *|* SharePoint Administrator III *|* Columbia Sportswear** ** office: 503-985-4127 *|* mobile: 503-702-6024 *|* email: dherr...@columbia.com ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: HTTP 500 error
Yes, by clearing the local cache, I'm referring to deleting temp internet files. Regarding the server cache, that's accessed at http://webserver:port/arsys/shared/config/config.jsp You provide the password needed, and then go to Cache, and press the 'Flush Cache' buttonnow...for the impact. Depending on your version, load, etc...the impact can actually be rather severe. Without a cache, the server needs to retrieve everything from the server, and re-compile jsp pages before it can present the page to the user. As you are aware, there are 10's of thousands of active links, and thousands of forms associated with the ITSM app, so the re-cache process, depending on hardware can sometimes take in upwards of an hour or more...so it's something that should likely be done 'after hours' if at all possiblebut I sometimes do it on my server in the middle of the day depending on the impact that it not being flushed has on the user base...so it's really a judgement call. On Thu, Aug 8, 2013 at 10:37 AM, Herrera, Danny dherr...@columbia.comwrote: ** Thanks Lj, I am new to this application since our recent admin left it was handed on to me. How do I flush the mid-tier cache and what affect does that have on the users? Also, by clearing the user cache are you referring to delete temp internet files? ** ** Thanks again! ** ** *Danny Herrera* ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Thursday, August 08, 2013 8:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: HTTP 500 error ** ** ** thick client wouldn't be getting a web 500 error of course because it isn't using the web :)so...this is saying that your Web server is getting a null value in an unexpected place. I would start by flushing the Mid-Tier cache, and then the user cache if they continue experiencing issues. ** ** On Thu, Aug 8, 2013 at 9:00 AM, Herrera, Danny dherr...@columbia.com wrote: ** This is bugging me, this is happening to only two users right now that I know of on the web interface of the Change Management module. Using the thick client to access this works fine however. Any ideas on why this would be happening? *HTTP Status 500 - * -- *type* Exception report *message* *description* *The server encountered an internal error () that prevented it from fulfilling this request.* *exception* java.lang.NullPointerException com.remedy.arsys.goat.field.FieldGraph.getFieldGraphKey(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.getHTMLJSKey(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source) com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source) com.remedy.arsys.stubs.FormServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)*** * com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:627) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) *Danny Herrera* _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: HTTP 500 error
They will get slow performance for any object that has not already been re-built, and in general slow performance, depending on your version, because the Web server is very busy re-building the cache, so it's not as 'available' to do everything else as quickly as it normally would. So the web interface would not be 'down', but 'impacted', to use performance terms :) On Thu, Aug 8, 2013 at 11:21 AM, Herrera, Danny dherr...@columbia.comwrote: ** Thanks Lj. So during the rebuilding process users are unable to use the web interface? ** ** *Danny Herrera* ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Thursday, August 08, 2013 9:46 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: HTTP 500 error ** ** ** Yes, by clearing the local cache, I'm referring to deleting temp internet files. ** ** Regarding the server cache, that's accessed at ** ** http://webserver:port/arsys/shared/config/config.jsp ** ** You provide the password needed, and then go to Cache, and press the 'Flush Cache' buttonnow...for the impact. ** ** Depending on your version, load, etc...the impact can actually be rather severe. Without a cache, the server needs to retrieve everything from the server, and re-compile jsp pages before it can present the page to the user. As you are aware, there are 10's of thousands of active links, and thousands of forms associated with the ITSM app, so the re-cache process, depending on hardware can sometimes take in upwards of an hour or more...so it's something that should likely be done 'after hours' if at all possiblebut I sometimes do it on my server in the middle of the day depending on the impact that it not being flushed has on the user base...so it's really a judgement call. ** ** On Thu, Aug 8, 2013 at 10:37 AM, Herrera, Danny dherr...@columbia.com wrote: ** Thanks Lj, I am new to this application since our recent admin left it was handed on to me. How do I flush the mid-tier cache and what affect does that have on the users? Also, by clearing the user cache are you referring to delete temp internet files? Thanks again! *Danny Herrera* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Thursday, August 08, 2013 8:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: HTTP 500 error ** thick client wouldn't be getting a web 500 error of course because it isn't using the web :)so...this is saying that your Web server is getting a null value in an unexpected place. I would start by flushing the Mid-Tier cache, and then the user cache if they continue experiencing issues. On Thu, Aug 8, 2013 at 9:00 AM, Herrera, Danny dherr...@columbia.com wrote: ** This is bugging me, this is happening to only two users right now that I know of on the web interface of the Change Management module. Using the thick client to access this works fine however. Any ideas on why this would be happening? *HTTP Status 500 - * -- *type* Exception report *message* *description* *The server encountered an internal error () that prevented it from fulfilling this request.* *exception* java.lang.NullPointerException com.remedy.arsys.goat.field.FieldGraph.getFieldGraphKey(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.getHTMLJSKey(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source) com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source) com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source) com.remedy.arsys.stubs.FormServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)*** * com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:627) javax.servlet.http.HttpServlet.service(HttpServlet.java:729) *Danny Herrera* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Auto-logout and session expiration on the midtier
I immediately went looking on communities because I remembered a thread over there https://communities.bmc.com/message/332890 Then of course found that it was you that created that threadso, if Laurent can't help you further with that...I'm not sure what help you might findAxton may have something up his sleeve...maybe someone else that thinks outside the box a bit more :) On Wed, Aug 7, 2013 at 7:59 AM, Patrick Snyder patrick.sny...@caretech.comwrote: Our users are getting frustrated with the way Remedy handles session expiration on the midtiers. If a session expires and you are in the middle of filling out a form, you receive no preliminary warning and no indication that your session has expired until you perform an action, which by then it is too late and you must open a new remedy session in another window and manually copy and paste the information from the incomplete form into a new form in order to save it (this is BMC's advised solution to the problem). I have been working on a way to notify the user that their session will be expiring but am running into issues. I realize this is a common issue but have yet to find any useful threads that answer my question in the forums. So far I have been working with the existing client side status bar timer that is running based on the timeout settings it receives from the server upon session changes. I am showing the user a message when they have five minutes left and have given them a prompt which, through an ajax call, will reach out and touch the session on the server so that they can avoid the timeout, or if they choose they can immediately end their session. I also have it actively kicking the user off as soon as the session clock hits 00:00 and they have not chosen to extend their session. The issue I am facing occurs when users have remedy running in multiple browser tabs. The client side clocks do not stay in sync and therefore the user may choose to extend their session on one tab but the client side timer from another tab will still expire and kick them out. I attempted to use a session variable to universally track the amount of time left and reach out to it incrementally to keep all the client windows in sync however, I realized that since I am reaching out and touching the session, remedy assumes this is action committed by the user and resets the session timer thus infinity extending the users session. Regardless of my attempts summarized above, has anyone had any luck finding a method to make remedy's session expiration more user friendly? If I have missed an active thread with a solution to this please point me in that direction otherwise I would appreciate any solutions anyone can provide. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSList Award Voting Time - Round 2
straps on taps and dances like only sammy could Come on folks, it's for the kids!! /stops dancing before blisters form On Wed, Aug 7, 2013 at 10:59 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Maybe you should start singing and dancing! ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, August 07, 2013 11:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSList Award Voting Time - Round 2 ** ** ** As of right at this moment we have 78 people voting for MVP, and 73 for BMC Beyond with total 86 unique people votinglets keep the votes coming in folks...I want to reach 100 if possible :)...I feel like I'm on a telathon at 4 AM :) ** ** On Mon, Aug 5, 2013 at 8:00 AM, LJ LongWing lj.longw...@gmail.com wrote: Just a reminder, in case you forgot...send votes to arslistawa...@wwrug.com :) ** ** And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes because of the cut from 9 to 3...so you still have the opportunity to make a difference :) ** ** On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing lj.longw...@gmail.com wrote: Ok folks, round 2 for MVP (BMC Beyond the call is still accepting votes)here is how Round 2 works. ** ** Our field has narrowed from 9 to 3. Your top 3 MVP's this year are ** ** David Easter Frederick W Grooms Jason Miller ** ** So...here is how it will work, you can still cast your vote for your pick 1st-3rd, or just 1st as some of you chose to do in round 1. If you already cast a vote, your vote still stands, but you can choose to change it if you want. If you chose to vote like this (an actual vote BTW) ** ** 1 - Tauf 2 - Jason 3 - Carl ** ** here is what I'm doing with that...Tauf and Carl are no longer in the pool, so I take their names off, and Jason slides into first place vote for this person. ** ** If you voted for 3 people that are no longer eligible, your MVP vote has been nullified, and you are encouraged to vote again. ** ** Both Doug and Ryan are still the only two Beyond the Call nominees, and you can still vote for them if you haven't already...but I won't be accepting changes to this vote. ** ** Soyou know who you voted for...any vote for the remaining 3 nominees is automatically carried over to the next round...but you can change that if you so choose... ** ** Lets pick an MVP folks :) ** ** On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing lj.longw...@gmail.com wrote: It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. ** ** * Voting starts now and ends Sunday August 18th at 5PM EST * Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote * All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel] * *PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT* ** ** MVP VOTING FORMAT: Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. ** ** MVP Nominees are *Axton Grams* - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. *Carl Wilson* - While a relative newcomer to the ARSList, Carl has been part of the BMC Remedy community for quite a few years and since joining the list has helped many members with a variety of problems. His nomination this
Re: ARSList Award Voting Time - Round 2
Yes...if you vote, and show up at WWRUG13, and appear at the ARSList Awards, your chances of being able to eat Twinkies is greatly increased fast talking announcer voice participation in voting in no way gets you access to the ARSList awards ceremony, nor the WWRUG in any way, nor does attendance guarantee ability to eat said cakes, nor is attendance even necessary because you can just go to your local store an buy them (if you live in their delivery area)...nor is voting for that matter because you could still just buy them yourself...so never-mind /end voice On Wed, Aug 7, 2013 at 11:05 AM, Das, Anusha (non-US) anusha_...@federal.dell.com wrote: ** Or start offering Twinkies … ** ** Thanks, Anusha ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire *Sent:* Wednesday, August 07, 2013 1:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSList Award Voting Time - Round 2 ** ** ** Maybe you should start singing and dancing! ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Wednesday, August 07, 2013 11:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSList Award Voting Time - Round 2 ** ** ** As of right at this moment we have 78 people voting for MVP, and 73 for BMC Beyond with total 86 unique people votinglets keep the votes coming in folks...I want to reach 100 if possible :)...I feel like I'm on a telathon at 4 AM :) ** ** On Mon, Aug 5, 2013 at 8:00 AM, LJ LongWing lj.longw...@gmail.com wrote: Just a reminder, in case you forgot...send votes to arslistawa...@wwrug.com :) ** ** And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes because of the cut from 9 to 3...so you still have the opportunity to make a difference :) ** ** On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing lj.longw...@gmail.com wrote: Ok folks, round 2 for MVP (BMC Beyond the call is still accepting votes)here is how Round 2 works. ** ** Our field has narrowed from 9 to 3. Your top 3 MVP's this year are ** ** David Easter Frederick W Grooms Jason Miller ** ** So...here is how it will work, you can still cast your vote for your pick 1st-3rd, or just 1st as some of you chose to do in round 1. If you already cast a vote, your vote still stands, but you can choose to change it if you want. If you chose to vote like this (an actual vote BTW) ** ** 1 - Tauf 2 - Jason 3 - Carl ** ** here is what I'm doing with that...Tauf and Carl are no longer in the pool, so I take their names off, and Jason slides into first place vote for this person. ** ** If you voted for 3 people that are no longer eligible, your MVP vote has been nullified, and you are encouraged to vote again. ** ** Both Doug and Ryan are still the only two Beyond the Call nominees, and you can still vote for them if you haven't already...but I won't be accepting changes to this vote. ** ** Soyou know who you voted for...any vote for the remaining 3 nominees is automatically carried over to the next round...but you can change that if you so choose... ** ** Lets pick an MVP folks :) ** ** On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing lj.longw...@gmail.com wrote: It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. ** ** * Voting starts now and ends Sunday August 18th at 5PM EST * Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote * All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel] * *PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT* ** ** MVP VOTING FORMAT: Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear
Re: LoadTesting ITSM 764
from a caching perspective it may make a difference. Having 50 of the same user doing the same action is easily cashed by both the DB and the Web server. I would think two or three users with different permissions, performing different actions simultaneously (multiplied by many of course) would be a bit better from a load perspective. On Tue, Aug 6, 2013 at 6:34 AM, Frank Caruso caruso.fr...@gmail.com wrote: We are load testing ITSM 764 using a tool from HP. The script is working well and simulates a user logging in, moving to the new incident form, filling out a ticket and clicking Save. We have set up 50 concurrent sessions and had it running for 10 minutes. For ease of set we have been using the same Remedy login creating a new Web session for each. Does it matter that we use the same login and would it make a performance difference if we used a unique login for each session? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
