Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Robert Heverley]

Hey Lisa,

I had a similar issue a few years ago and I cleared the issue by giving ARAdmin 
local administrator rights. I don't know if this is still the case, but it may 
be worth a try. Thank you.

Robert Heverley

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Wednesday, December 24, 2014 5:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

I want to thank everyone for their help.  I've tried all of your suggestions 
and nothing it working (I did not try the quota thing though from the MSDN link 
- that's the only thing I did not try).  

What I'm going to do is try to upgrade from 7.6.4 SP4 to SP5 and see if I get 
the same problem, if so, then it's definitely something on the server that's 
not allowing me to read or install (even though I have admin rights on the 
server and the folders).

Stay tuned!

Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, December 23, 2014 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Personally I would do the install like this ...

Shift Right-Click on the Disk1 folder you extracted to the D drive and choose  
"Open command Window here"   
In the command prompt do:   
SET TEMP=D:\TEMP   
SET TMP=D:\TEMP   
setup.cmd

This will set the environment to the temp folder you want the install to use 
and will also run the install as admin.  

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Hi Anish!

I did not run the installer from the zip file.  I open up the zip file and take 
the disk1 folder and move it under the D: drive and then double click on the 
setup file.  

 Maybe I just need to uninstall 7.6.04 sp4 and just install a fresh 8.1 sp2.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anish Karkare 2
Sent: Tuesday, December 23, 2014 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Just to confirm, did you extract the install files before running the installer?

I have seen this when you open the downloaded zipped file directly by double 
clicking and running the installer?

Try this,
Right click downloaded zip file and extract using winzip or any other third 
party utility to a folder on your d drive. This will extract all files to the 
directory specified. Run the installer from there

--- Original Message ---

From: "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" 
Sent: December 23, 2014 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk 
Space

I'm getting an error that my installation folder only has 0 MB of free Disk 
Space and I have over 4 GB's of Free Disk Space.  I researched this and some 
people suggested updating the TEMP environment which I have done, but to no 
avail.  Is there anything else I need to check?  I'm an administrator on the 
folders.  This is a Windows Server.  I was able to upgrade my other server from 
8.1.01 to 8.1 SP2 without any problems (same server type and structure).

Any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com




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Re: Selecting 2014 in Firefox (Resolved)

[Robert Heverley]

This has been resolved. The behavior is different than IE. Users have to
delete current value (2013) and type 2014. This is with all date fields.
Thanks again!!

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of André Lalonde
Sent: Thursday, December 19, 2013 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting 2014 in Firefox

 

** 

Do your users have any unusual extensions installed?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
Sent: December-19-13 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Selecting 2014 in Firefox

 

** 

Hello Listers,

 

We have been notified by our end users that they cannot select any year past
2013 with Firefox! Is anyone else experiencing this anomaly? Thanks in
advance for any assistance.

 

Robert

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Selecting 2014 in Firefox

[Robert Heverley]

Hello Listers,

 

We have been notified by our end users that they cannot select any year past
2013 with Firefox! Is anyone else experiencing this anomaly? Thanks in
advance for any assistance.

 

Robert


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Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -

[Robert Heverley]

We are experiencing the same issue. It appears to be with our users who have
updated their browser to IE 10. As a company, were are set to IE 8, but some
users are managing to update their browser. Our resolution has been
recreating the users account. 

Robert

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Thursday, December 05, 2013 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught exception :Object doesn't support property or method
'getProxyGlobalFields -

This is very odd.  I did exactly what you suggested in our QA environment. 
And so far the error seems to be gone. 
I will  not do the happy happy joy joy dance yet.
But I don't understand the link between that form and the error.  But the
Web is not my strongest point knowledge.

Thank you,

Pascale Sterrett

Kenavo ar wech all



jesus.ort...@lyondellbasell.com
Sent by: arslist@ARSLIST.ORG
12/05/2013 11:59 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Caught exception :Object doesn't support property or method 
'getProxyGlobalFields -






This happened to me when upgrading to 7.6.04 SP2. Our particular error, 
Caught exception :Object doesn't support property or method, was being 
caused by the AR System Search Preferences form. Apparently any user 
search preferences that were created previous to the upgrade were causing 
the issue. BMC recommended deleting entries in the AR System Search 
Preferences form. It only happened to a few users and when they would 
encounter these issues, I would go to that form and delete any entries for 
a particular user. That error usually pops up whenever the user would go 
to one of the consoles. Try that out. 

-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Thursday, December 05, 2013 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Caught exception :Object doesn't support property or method 
'getProxyGlobalFields -

Hi all,

We need some help with a production issue from all the web guru out there.

This issue only happens since we upgraded our environment to AR Server and 
Mid Tier to 7.6.04 SP5.
This is only on a custom Web application.

Only users on IE 9 or IE10 experience this error. The same users were fine 
on Mid Tier 7.5 patch 007.
Users on IE8 are OK. 

We have the web servers running in IE8 compatibility mode in QA as a test 
to see if it would solved the issue, but that did not solved the issue. It 
doesn't seemed to be a compatibility issue anyway.

We told the user to clear their cache and run in compatibility mode but 
that doesn't work at all just in case but off course it doesn't change 
anything.

As anyone have any idea what this could be? and why only since the 
upgrade? 

Thank you,

Pascale Sterrett

Kenavo ar wech all

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Re: ARERR 44699

[Robert Heverley]

Got it!! My rule was offline!! DUH!!

Thanks again guys!!

Hey Al,

Is PHD missing me?? LOL


On Wed, Jul 24, 2013 at 5:02 PM, Robert Heverley
wrote:

> I think I will give that a try!!
>
> Thanks!!
>
>
> On Wed, Jul 24, 2013 at 4:59 PM, Tauf Chowdhury wrote:
>
>> **
>> You could expose the assignee company, org, and support group in the AOT
>> and then in the event params window of the screenshot you sent, you can
>> type in correct values and click Retry.
>>
>> Sent from my iPhone
>>
>> On Jul 24, 2013, at 8:56 PM, Robert Heverley 
>> wrote:
>>
>> **
>> 7.6.04 platform.. We have other services working just fine but, every now
>> and again, we get a failure and there seems to be no way to push it through
>> once it fails. This is soo annoying!! :)
>>
>>
>> On Wed, Jul 24, 2013 at 4:43 PM, Tauf Chowdhury wrote:
>>
>>> **
>>> What versions of SRM and ITSM are you on?
>>> It looks like you're trying to create an incident. SRM pushes all the
>>> data to the Incident Interface Create form. That is probably where you are
>>> getting the error from.
>>> What are you using for your auto assignment? Are you also pushing that
>>> data from SRM or is it stored in the template?
>>>
>>> Sent from my iPhone
>>>
>>> On Jul 24, 2013, at 8:37 PM, Robert Heverley 
>>> wrote:
>>>
>>> **
>>> Hey Al,
>>>
>>> That's just it.. There is a rule in place.. What I have found is, once
>>> it fails, there seems to be noway to correct it, although it is saying to
>>> manually assign the group. Where do I go to assign the group??
>>>
>>> Robert
>>>
>>>
>>> On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210 <
>>> alfred.differ@navy.mil> wrote:
>>>
>>>> Is your request trying to construct a ticket from a template?
>>>>
>>>> If not, then you might have the assignment engine intervening and
>>>> trying to assign a new ticket. If it can't find where to send it maybe that
>>>> is giving this message?
>>>> I use a default rule in the AE that assigns tickets to the service desk
>>>> if no other rule intervenes first.
>>>>
>>>>
>>>> -al
>>>>
>>>>
>>>>
>>>> -Original Message-
>>>> From: Action Request System discussion list(ARSList) [mailto:
>>>> arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
>>>> Sent: Wednesday, July 24, 2013 4:01 PM
>>>> To: arslist@ARSLIST.ORG
>>>> Subject: ARERR 44699
>>>>
>>>> **
>>>>
>>>>
>>>>
>>>> Hello All,
>>>>
>>>>
>>>> Can someone give some guidance on where I go to manually assign the
>>>> group. Every time this happens, I have to cancel the request. Any help
>>>> would be greatly appreciated. Thank you.
>>>>
>>>>
>>>> Robert
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>>
>>>> ___
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>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>

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Re: ARERR 44699

[Robert Heverley]

I think I will give that a try!!

Thanks!!


On Wed, Jul 24, 2013 at 4:59 PM, Tauf Chowdhury  wrote:

> **
> You could expose the assignee company, org, and support group in the AOT
> and then in the event params window of the screenshot you sent, you can
> type in correct values and click Retry.
>
> Sent from my iPhone
>
> On Jul 24, 2013, at 8:56 PM, Robert Heverley 
> wrote:
>
> **
> 7.6.04 platform.. We have other services working just fine but, every now
> and again, we get a failure and there seems to be no way to push it through
> once it fails. This is soo annoying!! :)
>
>
> On Wed, Jul 24, 2013 at 4:43 PM, Tauf Chowdhury wrote:
>
>> **
>> What versions of SRM and ITSM are you on?
>> It looks like you're trying to create an incident. SRM pushes all the
>> data to the Incident Interface Create form. That is probably where you are
>> getting the error from.
>> What are you using for your auto assignment? Are you also pushing that
>> data from SRM or is it stored in the template?
>>
>> Sent from my iPhone
>>
>> On Jul 24, 2013, at 8:37 PM, Robert Heverley 
>> wrote:
>>
>> **
>> Hey Al,
>>
>> That's just it.. There is a rule in place.. What I have found is, once it
>> fails, there seems to be noway to correct it, although it is saying to
>> manually assign the group. Where do I go to assign the group??
>>
>> Robert
>>
>>
>> On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210 <
>> alfred.differ@navy.mil> wrote:
>>
>>> Is your request trying to construct a ticket from a template?
>>>
>>> If not, then you might have the assignment engine intervening and trying
>>> to assign a new ticket. If it can't find where to send it maybe that is
>>> giving this message?
>>> I use a default rule in the AE that assigns tickets to the service desk
>>> if no other rule intervenes first.
>>>
>>>
>>> -al
>>>
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
>>> Sent: Wednesday, July 24, 2013 4:01 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: ARERR 44699
>>>
>>> **
>>>
>>>
>>>
>>> Hello All,
>>>
>>>
>>> Can someone give some guidance on where I go to manually assign the
>>> group. Every time this happens, I have to cancel the request. Any help
>>> would be greatly appreciated. Thank you.
>>>
>>>
>>> Robert
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> ___
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>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: ARERR 44699

[Robert Heverley]

7.6.04 platform.. We have other services working just fine but, every now
and again, we get a failure and there seems to be no way to push it through
once it fails. This is soo annoying!! :)


On Wed, Jul 24, 2013 at 4:43 PM, Tauf Chowdhury  wrote:

> **
> What versions of SRM and ITSM are you on?
> It looks like you're trying to create an incident. SRM pushes all the data
> to the Incident Interface Create form. That is probably where you are
> getting the error from.
> What are you using for your auto assignment? Are you also pushing that
> data from SRM or is it stored in the template?
>
> Sent from my iPhone
>
> On Jul 24, 2013, at 8:37 PM, Robert Heverley 
> wrote:
>
> **
> Hey Al,
>
> That's just it.. There is a rule in place.. What I have found is, once it
> fails, there seems to be noway to correct it, although it is saying to
> manually assign the group. Where do I go to assign the group??
>
> Robert
>
>
> On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210 <
> alfred.differ@navy.mil> wrote:
>
>> Is your request trying to construct a ticket from a template?
>>
>> If not, then you might have the assignment engine intervening and trying
>> to assign a new ticket. If it can't find where to send it maybe that is
>> giving this message?
>> I use a default rule in the AE that assigns tickets to the service desk
>> if no other rule intervenes first.
>>
>>
>> -al
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
>> Sent: Wednesday, July 24, 2013 4:01 PM
>> To: arslist@ARSLIST.ORG
>> Subject: ARERR 44699
>>
>> **
>>
>>
>>
>> Hello All,
>>
>>
>> Can someone give some guidance on where I go to manually assign the
>> group. Every time this happens, I have to cancel the request. Any help
>> would be greatly appreciated. Thank you.
>>
>>
>> Robert
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> ___
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>> "Where the Answers Are, and have been for 20 years"
>>
>
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>
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Re: ARERR 44699

[Robert Heverley]

Hey Al,

That's just it.. There is a rule in place.. What I have found is, once it
fails, there seems to be noway to correct it, although it is saying to
manually assign the group. Where do I go to assign the group??

Robert


On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210 <
alfred.differ@navy.mil> wrote:

> Is your request trying to construct a ticket from a template?
>
> If not, then you might have the assignment engine intervening and trying
> to assign a new ticket. If it can't find where to send it maybe that is
> giving this message?
> I use a default rule in the AE that assigns tickets to the service desk if
> no other rule intervenes first.
>
>
> -al
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
> Sent: Wednesday, July 24, 2013 4:01 PM
> To: arslist@ARSLIST.ORG
> Subject: ARERR 44699
>
> **
>
>
>
> Hello All,
>
>
> Can someone give some guidance on where I go to manually assign the group.
> Every time this happens, I have to cancel the request. Any help would be
> greatly appreciated. Thank you.
>
>
> Robert
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
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Re: Service Request Error

[Robert Heverley]

Hi Roger,

I have created 1 rule and still receive the error. Our system has been live
for over a year with very minor issues and now we have this one that will
not clear. I have rebuilt the template, applied it to the AOT, and updated
the PDT with no success when I click on "Retry".

Thank you.


On Mon, May 20, 2013 at 4:50 PM, Roger J  wrote:

> **
> You need to create at least one SR Auto Assignment rule to insure that the
> SR is assigned.
>  -Original Message-
> From: Robert Heverley 
> To: arslist 
> Sent: Mon, May 20, 2013 8:45 pm
> Subject: Service Request Error
>
>  **
>
>  Hello Listers,
>
>  I have run into a wall while attempting to resolve an error: (44699: "",
> "No groups were found using automated routing. You need to manually select
> a group.";) within Service Request.
>
>  How do I manually select a group? Any help would be greatly appreciated!
>
>  Thank you,
>  Robert
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Service Request Error

[Robert Heverley]

Hello Listers,

I have run into a wall while attempting to resolve an error: (44699: "",
"No groups were found using automated routing. You need to manually select
a group.";) within Service Request.

How do I manually select a group? Any help would be greatly appreciated!

Thank you,
Robert

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Error encountered while executing a Web Service : Did not understand "MustUnderstand" header(s): (ARERR 9130)

[Robert Heverley]

Hello All,

We have a web service that was created in ARS 6.3 and we are attempting to
consume the web service with a filter developed in 7.6. Has anyone
encountered the error listed above while using 7.6?? We are not patch..

7.6.04 Build 002 201101141059

Thank you..

Robert

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Re: Blank form displayed when using the client

[Robert Heverley]

Hello Responders,

We have looked a little deeper into the issue and it appears that there may
be an issue with the VM server itself with regards to managing CPU and
memory. I will keep you posted and thanks again.

On Thu, Feb 7, 2013 at 10:40 AM, pritch  wrote:

> When we've encountered that we've also found that clearing the cache (.arf
> and .arv) corrects the issue.
>
> - Original Message -
> From: "Robert Heverley" 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, February 7, 2013 1:12:25 PM
> Subject: Re: Blank form displayed when using the client
>
> ** Hey LJ,
>
> That is what I am thinking. They access the system in a very different
> manner than most places. They connect to a server and launch the user tool
> from there. I am wondering if they are sharing the home drive. Hmm. Thank
> you.
>
>
> On Thu, Feb 7, 2013 at 9:09 AM, Longwing, LJ CTR MDA/IC <
> lj.longwing@mda.mil > wrote:
>
>
> Robert,
> Try clearing out *.ARF and *.ARV files out of their home directory...they
> may have become corrupted
>
> -Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG ] On Behalf Of Robert Heverley
> Sent: Thursday, February 07, 2013 10:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Blank form displayed when using the client
>
> ** Hello Listers,
>
>
>
> We have an issue where a good percentage of our users are seeing a blank
> form (no fields) when they open in search or submit. Has anyone else
> experienced this? What was the solution? Any direction will help!!
>
> This form is on a ARS 6.3 system..
>
> Thank you,
> Robert Heverley
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
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Re: Blank form displayed when using the client

[Robert Heverley]

We have done 2 restarts since this started on Saturday. Last week there was
an attempted update to our VM that failed and was rolled back to the last
configuration.

On Thu, Feb 7, 2013 at 9:26 AM, Longwing, LJ CTR MDA/IC <
lj.longwing@mda.mil> wrote:

> That's happening every time they get a blank screen?  You may need to
> restart your Remedy service.  What is the working set size of your Remedy
> server?  Windows/Unix?  32/64bit?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
> Sent: Thursday, February 07, 2013 11:26 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Blank form displayed when using the client
>
> ** Update to the issue.. Here is what the arerror log is showing: 390620 :
> Malloc failed on server (ARERR 300)
>
>
> On Thu, Feb 7, 2013 at 9:12 AM, Robert Heverley 
> wrote:
>
>
> Hey LJ,
>
> That is what I am thinking. They access the system in a very
> different manner than most places. They connect to a server and launch the
> user tool from there. I am wondering if they are sharing the home drive.
> Hmm. Thank you.
>
>
> On Thu, Feb 7, 2013 at 9:09 AM, Longwing, LJ CTR MDA/IC <
> lj.longwing@mda.mil> wrote:
>
>
> Robert,
> Try clearing out *.ARF and *.ARV files out of their home
> directory...they may have become corrupted
>
> -Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
> Sent: Thursday, February 07, 2013 10:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Blank form displayed when using the client
>
> ** Hello Listers,
>
>
> We have an issue where a good percentage of our users are
> seeing a blank form (no fields) when they open in search or submit. Has
> anyone else experienced this? What was the solution? Any direction will
> help!!
>
> This form is on a ARS 6.3 system..
>
> Thank you,
> Robert Heverley
>
> _ARSlist: "Where the Answers Are" and have been for 20
> years_
>
>
>
> ___
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>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
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Re: Blank form displayed when using the client

[Robert Heverley]

Update to the issue.. Here is what the arerror log is showing: 390620 :
Malloc failed on server (ARERR 300)

On Thu, Feb 7, 2013 at 9:12 AM, Robert Heverley
wrote:

> Hey LJ,
>
> That is what I am thinking. They access the system in a very different
> manner than most places. They connect to a server and launch the user tool
> from there. I am wondering if they are sharing the home drive. Hmm. Thank
> you.
>
>
> On Thu, Feb 7, 2013 at 9:09 AM, Longwing, LJ CTR MDA/IC <
> lj.longwing@mda.mil> wrote:
>
>> Robert,
>> Try clearing out *.ARF and *.ARV files out of their home directory...they
>> may have become corrupted
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
>> Sent: Thursday, February 07, 2013 10:54 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Blank form displayed when using the client
>>
>> ** Hello Listers,
>>
>> We have an issue where a good percentage of our users are seeing a blank
>> form (no fields) when they open in search or submit. Has anyone else
>> experienced this? What was the solution? Any direction will help!!
>>
>> This form is on a ARS 6.3 system..
>>
>> Thank you,
>> Robert Heverley
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>

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Re: Blank form displayed when using the client

[Robert Heverley]

Hey LJ,

That is what I am thinking. They access the system in a very different
manner than most places. They connect to a server and launch the user tool
from there. I am wondering if they are sharing the home drive. Hmm. Thank
you.

On Thu, Feb 7, 2013 at 9:09 AM, Longwing, LJ CTR MDA/IC <
lj.longwing@mda.mil> wrote:

> Robert,
> Try clearing out *.ARF and *.ARV files out of their home directory...they
> may have become corrupted
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
> Sent: Thursday, February 07, 2013 10:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Blank form displayed when using the client
>
> ** Hello Listers,
>
> We have an issue where a good percentage of our users are seeing a blank
> form (no fields) when they open in search or submit. Has anyone else
> experienced this? What was the solution? Any direction will help!!
>
> This form is on a ARS 6.3 system..
>
> Thank you,
> Robert Heverley
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Blank form displayed when using the client

[Robert Heverley]

Hi Kunal,

Permissions have not changed. This is sort of very odd circumstance. When
using Citrix and launching the user tool, all is good but, if they launch
user tool right from their workstation is does not work. The users do not
know how to customize the forms, so that has been ruled out.

On Thu, Feb 7, 2013 at 9:05 AM, kunal das  wrote:

> **
> When you are saying a good percentage of users have reported on this blank
> form.. I believe this is related to permission of the fields on the form or
> so on..
>
> Next Steps:
> ==
> - Identify the user can reproduce this at every attempt.
> - Create a user record mirroring exactly with that user.
> - Now try to access the form with the new user you have created. Notice if
> you can reproduce the problem.
>
> - If yes, then you need to check which permissions are missing for that
> user with the one who do not see the blank form.
> - If new mirror user cant reproduce the issue, get the AL/Filter logs and
> see if you notice any permission warnings in the logs.
>
> Hope this helps.
>
> Kunal
>
>
>
>
> Thanks, Kunal.
>
>
> On Thu, Feb 7, 2013 at 11:23 PM, Robert Heverley <
> robert.hever...@gmail.com> wrote:
>
>> ** Hello Listers,
>>
>>
>> We have an issue where a good percentage of our users are seeing a blank
>> form (no fields) when they open in search or submit. Has anyone else
>> experienced this? What was the solution? Any direction will help!!
>>
>> This form is on a ARS 6.3 system..
>>
>> Thank you,
>> Robert Heverley
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Blank form displayed when using the client

[Robert Heverley]

Hi Lisa,

This is a custom form and works when they access via Citrix and launch the
Remedy User Tool. Permissions have not been changed.



On Thu, Feb 7, 2013 at 9:04 AM, Lisa Kemes  wrote:

> **
> Is this a custom form?  Was it ever working before?
>
> I would first look at permissions to the fields and views...
>
> On Thu, Feb 7, 2013 at 12:53 PM, Robert Heverley <
> robert.hever...@gmail.com> wrote:
>
>> ** Hello Listers,
>>
>>
>> We have an issue where a good percentage of our users are seeing a blank
>> form (no fields) when they open in search or submit. Has anyone else
>> experienced this? What was the solution? Any direction will help!!
>>
>> This form is on a ARS 6.3 system..
>>
>> Thank you,
>> Robert Heverley
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Predefined Search (Date Parameter)

[Robert Heverley]

Hi Ken,
Yes, I did. I can run it as a search but, I trying to set this up as a
defined search within the Developer Studio.. Thanks.

Robert
On Oct 12, 2012 7:35 AM, "Cecil, Ken"  wrote:

> **
>
> I just tried it and it works perfectly fine for me as a saved search.
>
> ** **
>
> Are you even prompted? If so you do not put quotes around the date when
> entering it in the prompt.
>
> ** **
>
> ** **
>
> Ken.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley
> *Sent:* Thursday, October 11, 2012 7:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Predefined Search (Date Parameter)
>
> ** **
>
> ** Hello List,
>
> I am trying to create a Predefined Search that will prompt the user to
> input a Start Date and an End Date. When I do the typical 'Create Date' >=
> "$Start Date$" it errors out with "The date format is invalid". Is this
> even possible to do as is? Or do I need to create other fields with
> additional workflow? Thank you.
>
> Robert Heverley
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
>
>
> --
>
> This email and any files transmitted with it are confidential and intended
> solely for the addressee. If you have received this email in error please
> notify the system manager. Subject to local law, communications (including
> traffic data) with Hubbell may be monitored by our systems [or a third
> party's systems on our behalf] for the purposes of security and the
> assessment of internal compliance with Hubbell policies. This footnote also
> confirms that this email message has been swept for the presence of
> computer viruses.
> www.hubbell.com - Hubbell Incorporated
>
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Predefined Search (Date Parameter)

[Robert Heverley]

Hello List,

I am trying to create a Predefined Search that will prompt the user to
input a Start Date and an End Date. When I do the typical 'Create Date' >=
"$Start Date$" it errors out with "The date format is invalid". Is this
even possible to do as is? Or do I need to create other fields with
additional workflow? Thank you.

Robert Heverley

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Is the ARSList email down??

[Robert Heverley]

Is it alive and kicking? No emails since the 9th..

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Service Request Entry Error

[Robert Heverley]

All,

I need some help.. In our development environment, we started seeing the
following when testing our services:

Message not in catalog; Message number = 120413 : Unknown error occurred
while fetching the business object instance from the data store; Caused by:
ERROR (90): Cannot establish a network connection to the AR System server;
ONC/RPC program not available SERVERNAMEHERE (ARERR 120413)

Our environment:
ITSM 7.6.04 SP3
AR Server 7.6.04
SQL 2005
Windows 2008

Thanks for the help..!!
Robert

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Re: Building A Custom Application (Just Checking)

[Robert Heverley]

Hi Susan,

GREAT response..!!

On Thu, Aug 16, 2012 at 10:53 AM, Susan Palmer wrote:

> **
> Oh yea 'agile' development ... went through that here a few years back
>  it was not a pleasant experience on the Remedy side especially if you
> like to do your work once with maybe occasional changes.
>
> You all overlooked something even more basic than not knowing what the
> processes are required behind the field for workflow ... what's the
> character length?
>
> I love custom applications (mine) but I can tell you that after 10 years
> of working in it from birth to current I would love to rewrite it and take
> out all the 'stuff' everyone had to have 'right now'.  After a while it's
> very hard to extract things that don't get used.  And, there never seems to
> be the time!
>
> Susan
>
> On Thu, Aug 16, 2012 at 1:32 PM, David M. Clark wrote:
>
>> **
>>
>> If you’re into prototyping, sure… why not?  I hear that’s part of “agile
>> development” now.
>>
>> ** **
>>  ------
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley
>> *Sent:* Thursday, August 16, 2012 1:06 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Building A Custom Application (Just Checking)
>>
>> ** **
>>
>> ** Hello Listers,
>>
>> I just want to know your opinion on something. If you were handed a bunch
>> of screenshots, could you build an application..?? Thank you..!!
>>
>> Robert Heverley
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Building A Custom Application (Just Checking)

[Robert Heverley]

I always say: "It's like building the house without the blue prints, it
doesn't work"..

On Thu, Aug 16, 2012 at 10:56 AM, David M. Clark wrote:

> **
>
> I’ve written several applications from elaborate requirements documents
> that make no reference whatsoever as to what the finished app should look
> like.  Screenshots only would be a refreshing change compared to that.
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer
> *Sent:* Thursday, August 16, 2012 1:53 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Building A Custom Application (Just Checking)
>
> ** **
>
> ** 
>
> Oh yea 'agile' development ... went through that here a few years back
>  it was not a pleasant experience on the Remedy side especially if you
> like to do your work once with maybe occasional changes.
>
>  
>
> You all overlooked something even more basic than not knowing what the
> processes are required behind the field for workflow ... what's the
> character length?
>
>  
>
> I love custom applications (mine) but I can tell you that after 10 years
> of working in it from birth to current I would love to rewrite it and take
> out all the 'stuff' everyone had to have 'right now'.  After a while it's
> very hard to extract things that don't get used.  And, there never seems to
> be the time!
>
>  
>
> Susan
>
> On Thu, Aug 16, 2012 at 1:32 PM, David M. Clark 
> wrote:
>
> ** 
>
> If you’re into prototyping, sure… why not?  I hear that’s part of “agile
> development” now.
>
>  
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley
> *Sent:* Thursday, August 16, 2012 1:06 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Building A Custom Application (Just Checking)
>
>  
>
> ** Hello Listers,
>
> I just want to know your opinion on something. If you were handed a bunch
> of screenshots, could you build an application..?? Thank you..!!
>
> Robert Heverley
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: [EXTERNAL] Building A Custom Application (Just Checking)

[Robert Heverley]

I have been working with Remedy for about 11 years now and I really wanted
to take advantage of building an application from the ground up instead of
taking the VW and turning it into a Corvette but, still runs like a VW..!!
LOL

On Thu, Aug 16, 2012 at 10:16 AM, Robert Heverley  wrote:

> Thank you..!!
>
> The reason why I posted the question is because we have an application in
> Remedy 6.3 that is about 10+ years old and we wanted to take advantage of
> the new functionality and design capabilities of 7.6 but, all we are
> getting is the old system with different colors and some fields moved
> around. VERY frustrating when you are teaching someone how to build an
> application properly.. Thanks again..
>
> On Thu, Aug 16, 2012 at 10:11 AM, Stroud, Natalie K wrote:
>
>> **
>>
>> Probably not without some explanation around how the screenshots needed
>> to relate to one another, and maybe not even then.  If there are
>> screenshots whose relationships to the others aren’t clear, well, you know
>> what they say:  “An imprecisely defined requirement has an infinite number
>> of solutions.  Unfortunately, only about a maximum of 3 will actually
>> satisfy the end user.”
>>
>> ** **
>>
>> Cheers,
>>
>> ** **
>>
>> Natalie Stroud
>>
>> SAIC for Sandia National Laboratories
>>
>> ARS/ITSM Tester****
>>
>> nkst...@sandia.gov
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley
>> *Sent:* Thursday, August 16, 2012 12:06 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* [EXTERNAL] Building A Custom Application (Just Checking)
>>
>> ** **
>>
>> ** Hello Listers,
>>
>>
>> I just want to know your opinion on something. If you were handed a bunch
>> of screenshots, could you build an application..?? Thank you..!!
>>
>> Robert Heverley
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>>
>>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>

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Re: [EXTERNAL] Building A Custom Application (Just Checking)

[Robert Heverley]

Thank you..!!

The reason why I posted the question is because we have an application in
Remedy 6.3 that is about 10+ years old and we wanted to take advantage of
the new functionality and design capabilities of 7.6 but, all we are
getting is the old system with different colors and some fields moved
around. VERY frustrating when you are teaching someone how to build an
application properly.. Thanks again..

On Thu, Aug 16, 2012 at 10:11 AM, Stroud, Natalie K wrote:

> **
>
> Probably not without some explanation around how the screenshots needed to
> relate to one another, and maybe not even then.  If there are screenshots
> whose relationships to the others aren’t clear, well, you know what they
> say:  “An imprecisely defined requirement has an infinite number of
> solutions.  Unfortunately, only about a maximum of 3 will actually satisfy
> the end user.”
>
> ** **
>
> Cheers,
>
> ** **
>
> Natalie Stroud
>
> SAIC for Sandia National Laboratories
>
> ARS/ITSM Tester
>
> nkst...@sandia.gov
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley
> *Sent:* Thursday, August 16, 2012 12:06 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Building A Custom Application (Just Checking)
>
> ** **
>
> ** Hello Listers,
>
>
> I just want to know your opinion on something. If you were handed a bunch
> of screenshots, could you build an application..?? Thank you..!!
>
> Robert Heverley
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Building A Custom Application (Just Checking)

[Robert Heverley]

Hello Listers,

I just want to know your opinion on something. If you were handed a bunch
of screenshots, could you build an application..?? Thank you..!!

Robert Heverley

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Re: Change/Release Calendar

[Robert Heverley]

Hi Rick,

Thank you for the quick response. I will pass the information along. Thanks
again.

Robert Heverley

On Tue, Aug 7, 2012 at 11:36 AM, Rick Cook  wrote:

> **
>
> Also, buy Kinetic Calendar.  It kicks the butt of the BMC calendar.
>
> Rick
> On Aug 7, 2012 3:34 PM, "Rick Cook"  wrote:
>
>> I was told by the engineers who built it that it was not alterable, as
>> the source code is not available to us.
>>
>> Rick
>> On Aug 7, 2012 3:33 PM, "Robert Heverley" 
>> wrote:
>>
>>> ** Hello,
>>>
>>> I have a request from the business to see if there is a way to show more
>>> that 7 days within the calendar. The business would like to see 30 days if
>>> at all possible. Has anyone ever made changes to the calendar parameters?
>>> Thank you.
>>>
>>> Robert Heverley
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Change/Release Calendar

[Robert Heverley]

Hello,

I have a request from the business to see if there is a way to show more
that 7 days within the calendar. The business would like to see 30 days if
at all possible. Has anyone ever made changes to the calendar parameters?
Thank you.

Robert Heverley

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Re: ITSM 7.6.04 Incident Templates

[Robert Heverley]

Hi Claire,

Somebody once posted an alternative of creating a new group that is just
for Templates and assigning all users to that group.

On Tue, Jul 31, 2012 at 8:15 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> I have read the documentation, looked on the developer community and even
> in old ARSList email...
>
> Is it possible to create a template on the Incident form that ANY group
> can use?
>
> We have a need to create an Incident template that anyone can use to
> report a missed email/page from Remedy.  In my 6.3 system I had a button
> that I had workflow attached to that created the ticket and assigned it to
> the appropriate group and anyone who had a write license could use it.  The
> templates in 7.6.04 require all of the groups to be added.  This is a pain!
>
> ITSM 7.6.04 SP2
> ARS 7.6.04 SP3
> Oracle
> Win 2008 Server
>
> Claire Sanford
> Information Systems Division
> Memorial Hermann Healthcare System
> claire.sanf...@memorialhermann.org
>
>
>
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Re: Pushing status of incident to work info.

[Robert Heverley]

There is already an out-of-box feature included (Audit Log). It is located
under "Links" within the Incident/Problem.

On Thu, Jul 5, 2012 at 8:58 AM, Ibbi  wrote:

> **
> Thanks!
>
> On Jul 5, 2012, at 12:57 PM, "Bajwa, Ibrar" 
> wrote:
>
>   **
>
>  Thanks! I think I get the idea now!
>
> ** **
>
> Will keep yap posted .
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nau, Michael
> *Sent:* Thursday, July 05, 2012 10:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Pushing status of incident to work info.
>
> ** **
>
> ** 
>
> Hi,
>
> ** **
>
> Create a filter that fires when the incident / problem is modified. If the
> ticket status in the transaction is different than the status in the db,
> have it push a new entry to the worklog form.
>
> See “Checking transaction versus database values” in the Workflow Objects
> Guide.
>
> ** **
>
> Regards
>
> Michael
>
> ** **
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Ahmed Sauga
> *Sent:* Thursday, July 05, 2012 3:56 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Pushing status of incident to work info.
>
> ** **
>
> ** Hello Everyone!
>
> I have a requirement to push the status field (eg breached, assigned,
> pending) to the Work Info every time the status changes on a ticket. What
> would be the best method?
>
> This was done by support staff previously and now they think its too much
> work :S.
>
> Any ideas?
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
> Ibrar* *Bajwa
>
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Re: Receiveing ARERR 552 within SRM

[Robert Heverley]

Trying the build the question..

On Tue, Mar 6, 2012 at 5:55 PM, Tauf Chowdhury  wrote:

> **
> Is the error actually within SRM's display of the service request or the
> actual interface to build the questions?
>
> Sent from my iPhone
>
> On Mar 6, 2012, at 9:53 PM, Joe Martin D'Souza  wrote:
>
>  **
>  That is indeed strange considering that even when using the User Tool,
> the DVF field that displays the SRM application, uses the Mid-Tier to
> display those fields.
>
> Have you tried the age old thing – uninstall and reinstall the Mid-Tier in
> the hope that what's broken gets fixed??
>
> Joe
>
>  *From:* Robert Heverley 
> *Sent:* Tuesday, March 06, 2012 9:36 PM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Receiveing ARERR 552 within SRM
>
> **
> Hi Joe,
>
> Thank you for the input. That is another part of the issue.. The SQL logs
> and AR Server logs are not showing any detailed information.. Here is some
> added information since my posting.. The functionality works when using the
> User Tool but, not when using Midtier.. Thanks again..
>
> Rob
>
> On Tue, Mar 6, 2012 at 5:32 PM, Joe Martin D'Souza wrote:
>
>> I would suggest taking an SQL log to see what SQL failed. A combined SQL
>> and API log may prove to be useful too although at this stage an SQL log
>> would be more useful.
>>
>> Joe
>>
>> -Original Message- From: Robert Heverley
>> Sent: Tuesday, March 06, 2012 8:24 PM Newsgroups:
>> public.remedy.arsystem.general
>> To: arslist@ARSLIST.ORG
>> Subject: Receiveing ARERR 552 within SRM
>>
>> Hello List,
>>
>> I was attempting to build a Query menu within the SRM application. There
>> is not much info to go on and the logs are not helping.
>>
>> Win 2008 64
>> SQL 2008 R2
>> ITSM 7.6.04
>>
>> Thank you..
>>
>> I need some help with the following:
>>
>> Mar 6, 2012 4:00:18 PM - SEVERE (com.remedy.log.SERVLET) : GoatException
>> during NDXRequest: 1/021/SRM:QuestionsFormName12/**w86sandrem0122/SRM:**
>> QuestionManagement12/**w86sandrem0112/SRM:ARSchema94/**
>> 2\2\2\4\1\1\303800600\2\2\1\4\**1\1\303800600\2\2\2\4\1\1\**
>> 303800600\2\2\3\4\1\1\**303800600\2\2\5\0/1/10/2/0/2/**0/2/0/2/0/2/0/2/0/2/0/2/0/2/0/
>> = > ARERR [552] The SQL database operation failed. : Multiple-step OLE DB
>> operation generated errors. Check each OLE DB status value, if available.
>> No work was done. (HRESULT: 0X80040E21)
>>
>> at com.remedy.arsys.goat.menu.**Menu.expandMenu(Unknown Source)
>> at com.remedy.arsys.goat.menu.**QueryMenu.emitJS(Unknown Source)
>> at com.remedy.arsys.backchannel.**ExpandMenuAgent.process(**Unknown
>> Source)
>> at com.remedy.arsys.backchannel.**NDXRequest.processRequest(**Unknown
>> Source)
>> at com.remedy.arsys.backchannel.**NDXRequest.(Unknown Source)
>> at com.remedy.arsys.backchannel.**EntryListBase.(Unknown Source)
>> at com.remedy.arsys.backchannel.**NDXExpandMenu.(Unknown Source)
>> at com.remedy.arsys.backchannel.**ExpandMenuAgent.(Unknown Source)
>> at com.remedy.arsys.backchannel.**NDXFactory.handleRequest(**Unknown
>> Source)
>> at com.remedy.arsys.stubs.**BackchannelServlet.doRequest(**Unknown
>> Source)
>> at com.remedy.arsys.stubs.**GoatServlet.postInternal(**Unknown Source)
>> at com.remedy.arsys.stubs.**GoatHttpServlet.doGet(Unknown Source)
>> at javax.servlet.http.**HttpServlet.service(**HttpServlet.java:617)
>> at javax.servlet.http.**HttpServlet.service(**HttpServlet.java:717)
>> at org.apache.catalina.core.**ApplicationFilterChain.**internalDoFilter(*
>> *ApplicationFilterChain.java:**290)
>> at org.apache.catalina.core.**ApplicationFilterChain.**doFilter(**
>> ApplicationFilterChain.java:**206)
>> at org.apache.catalina.core.**StandardWrapperValve.invoke(**
>> StandardWrapperValve.java:233)
>> at org.apache.catalina.core.**StandardContextValve.invoke(**
>> StandardContextValve.java:191)
>> at org.apache.catalina.core.**StandardHostValve.invoke(**
>> StandardHostValve.java:128)
>> at org.apache.catalina.valves.**ErrorReportValve.invoke(**
>> ErrorReportValve.java:102)
>> at org.apache.catalina.core.**StandardEngineValve.invoke(**
>> StandardEngineValve.java:109)
>> at org.apache.catalina.connector.**CoyoteAdapter.service(**
>> CoyoteAdapter.java:293)
>> at org.apache.jk.server.**JkCoyoteHandler.invoke(**
>> JkCoyoteHandler.java:190)
>> at org.apache.jk.common.**HandlerRequest.invoke(**
>> HandlerRequest.java:291)
>> at org.apache.jk.common.**ChannelSocket

Re: Receiveing ARERR 552 within SRM

[Robert Heverley]

Hi Joe,

Thank you for the input. That is another part of the issue.. The SQL logs
and AR Server logs are not showing any detailed information.. Here is some
added information since my posting.. The functionality works when using the
User Tool but, not when using Midtier.. Thanks again..

Rob

On Tue, Mar 6, 2012 at 5:32 PM, Joe Martin D'Souza wrote:

> I would suggest taking an SQL log to see what SQL failed. A combined SQL
> and API log may prove to be useful too although at this stage an SQL log
> would be more useful.
>
> Joe
>
> -Original Message- From: Robert Heverley
> Sent: Tuesday, March 06, 2012 8:24 PM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Receiveing ARERR 552 within SRM
>
> Hello List,
>
> I was attempting to build a Query menu within the SRM application. There
> is not much info to go on and the logs are not helping.
>
> Win 2008 64
> SQL 2008 R2
> ITSM 7.6.04
>
> Thank you..
>
> I need some help with the following:
>
> Mar 6, 2012 4:00:18 PM - SEVERE (com.remedy.log.SERVLET) : GoatException
> during NDXRequest: 1/021/SRM:QuestionsFormName12/**w86sandrem0122/SRM:**
> QuestionManagement12/**w86sandrem0112/SRM:ARSchema94/**
> 2\2\2\4\1\1\303800600\2\2\1\4\**1\1\303800600\2\2\2\4\1\1\**
> 303800600\2\2\3\4\1\1\**303800600\2\2\5\0/1/10/2/0/2/**0/2/0/2/0/2/0/2/0/2/0/2/0/2/0/
> = > ARERR [552] The SQL database operation failed. : Multiple-step OLE DB
> operation generated errors. Check each OLE DB status value, if available.
> No work was done. (HRESULT: 0X80040E21)
>
> at com.remedy.arsys.goat.menu.**Menu.expandMenu(Unknown Source)
> at com.remedy.arsys.goat.menu.**QueryMenu.emitJS(Unknown Source)
> at com.remedy.arsys.backchannel.**ExpandMenuAgent.process(**Unknown
> Source)
> at com.remedy.arsys.backchannel.**NDXRequest.processRequest(**Unknown
> Source)
> at com.remedy.arsys.backchannel.**NDXRequest.(Unknown Source)
> at com.remedy.arsys.backchannel.**EntryListBase.(Unknown Source)
> at com.remedy.arsys.backchannel.**NDXExpandMenu.(Unknown Source)
> at com.remedy.arsys.backchannel.**ExpandMenuAgent.(Unknown Source)
> at com.remedy.arsys.backchannel.**NDXFactory.handleRequest(**Unknown
> Source)
> at com.remedy.arsys.stubs.**BackchannelServlet.doRequest(**Unknown Source)
> at com.remedy.arsys.stubs.**GoatServlet.postInternal(**Unknown Source)
> at com.remedy.arsys.stubs.**GoatHttpServlet.doGet(Unknown Source)
> at javax.servlet.http.**HttpServlet.service(**HttpServlet.java:617)
> at javax.servlet.http.**HttpServlet.service(**HttpServlet.java:717)
> at org.apache.catalina.core.**ApplicationFilterChain.**internalDoFilter(**
> ApplicationFilterChain.java:**290)
> at org.apache.catalina.core.**ApplicationFilterChain.**doFilter(**
> ApplicationFilterChain.java:**206)
> at org.apache.catalina.core.**StandardWrapperValve.invoke(**
> StandardWrapperValve.java:233)
> at org.apache.catalina.core.**StandardContextValve.invoke(**
> StandardContextValve.java:191)
> at org.apache.catalina.core.**StandardHostValve.invoke(**
> StandardHostValve.java:128)
> at org.apache.catalina.valves.**ErrorReportValve.invoke(**
> ErrorReportValve.java:102)
> at org.apache.catalina.core.**StandardEngineValve.invoke(**
> StandardEngineValve.java:109)
> at org.apache.catalina.connector.**CoyoteAdapter.service(**
> CoyoteAdapter.java:293)
> at org.apache.jk.server.**JkCoyoteHandler.invoke(**
> JkCoyoteHandler.java:190)
> at org.apache.jk.common.**HandlerRequest.invoke(**HandlerRequest.java:291)
> at org.apache.jk.common.**ChannelSocket.invoke(**ChannelSocket.java:769)
> at org.apache.jk.common.**ChannelSocket.**processConnection(**
> ChannelSocket.java:698)
> at org.apache.jk.common.**ChannelSocket$**SocketConnection.runIt(**
> ChannelSocket.java:891)
> at org.apache.tomcat.util.**threads.ThreadPool$**ControlRunnable.run(**
> ThreadPool.java:690)
> at java.lang.Thread.run(Unknown Source)
> Caused by: ERROR (552): The SQL database operation failed.; Multiple-step
> OLE DB operation generated errors. Check each OLE DB status value, if
> available. No work was done. (HRESULT: 0X80040E21)
> __**__**
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Receiveing ARERR 552 within SRM

[Robert Heverley]

Hello List,

I was attempting to build a Query menu within the SRM application. There is not 
much info to go on and the logs are not helping.

Win 2008 64
SQL 2008 R2
ITSM 7.6.04

Thank you..

I need some help with the following:

Mar 6, 2012 4:00:18 PM - SEVERE (com.remedy.log.SERVLET) : GoatException during 
NDXRequest: 
1/021/SRM:QuestionsFormName12/w86sandrem0122/SRM:QuestionManagement12/w86sandrem0112/SRM:ARSchema94/2\2\2\4\1\1\303800600\2\2\1\4\1\1\303800600\2\2\2\4\1\1\303800600\2\2\3\4\1\1\303800600\2\2\5\0/1/10/2/0/2/0/2/0/2/0/2/0/2/0/2/0/2/0/2/0/
 = > ARERR [552] The SQL database operation failed. : Multiple-step OLE DB 
operation generated errors. Check each OLE DB status value, if available. No 
work was done. (HRESULT: 0X80040E21)

at com.remedy.arsys.goat.menu.Menu.expandMenu(Unknown Source) 
at com.remedy.arsys.goat.menu.QueryMenu.emitJS(Unknown Source) 
at com.remedy.arsys.backchannel.ExpandMenuAgent.process(Unknown Source) 
at com.remedy.arsys.backchannel.NDXRequest.processRequest(Unknown Source) 
at com.remedy.arsys.backchannel.NDXRequest.(Unknown Source) 
at com.remedy.arsys.backchannel.EntryListBase.(Unknown Source) 
at com.remedy.arsys.backchannel.NDXExpandMenu.(Unknown Source) 
at com.remedy.arsys.backchannel.ExpandMenuAgent.(Unknown Source) 
at com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source) 
at com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) 
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) 
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) 
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) 
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) 
at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
 
at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 
at 
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
 
at 
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
 
at 
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) 
at 
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) 
at 
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) 
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190) 
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291) 
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:769) 
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:698) 
at 
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:891)
 
at 
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
 
at java.lang.Thread.run(Unknown Source) 
Caused by: ERROR (552): The SQL database operation failed.; Multiple-step OLE 
DB operation generated errors. Check each OLE DB status value, if available. No 
work was done. (HRESULT: 0X80040E21)

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Re: Overview Console error

[Robert Heverley]

We had the same issue and found out that it was because of the dual NIC
environment.. We had to make sure that only one NIC was active when
restarting the AR System. That being the NIC that the licensing is tied to..

On Wed, Oct 19, 2011 at 10:23 AM, Jason Miller wrote:

> ** Don,
>
> Arplugin is not a Windows service, is it?  It is started by armonitor and
> is a process but not a service as I recall.  The steps we follow are to open
> Task Manager -> click on the Processes tab -> select arplugin.exe -> click
> End Process.  Since it was started by armonitor.exe, armonitor will
> automatically restart the process.
>
> This also is a helpful tip for the Reconciliation Engine when needed.
>
> Jason
>
>
> On Wed, Oct 19, 2011 at 9:33 AM, McClure, Don  wrote:
>
>> **
>>
>> The equivalent step for Windows:
>>
>> ** **
>>
>> Open Windows Services.  Find service called 'arplugin.exe', and stop it
>> via standard method.Caution:  any other functions relying on
>> 'arplugin.exe' will stop as well, momentarily.
>>
>> ** **
>>
>> Main AR service should restart 'arplugin.exe', instantly.  I believe
>> others have alluded to this methodology over last few weeks--we have had to
>> use in on ITSM7.6.4/AR7.6.4 environment when LDAP connection get lost or
>> stale.
>>
>> ** **
>>
>> Hope this helps!
>>
>> ** **
>>
>> Don W. McClure, P.E.
>>
>> CITC Call Tracking Administration
>>
>> University of North Texas
>>
>> dwmac @ unt . edu
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
>> *Sent:* Wednesday, October 19, 2011 8:55 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Overview Console error
>>
>> ** **
>>
>> ** It might be your arplugin is stuck,
>> ps -ef|grep -i arplugin
>> kill -9 PID
>> armonitor should start it right back up..
>>
>> (my symptoms are (go to admin console - select server configuration) if it
>> comes up blank or throws an error)
>>
>> I have seen this.. I believe this was the fix.. Windows?  no clue..
>> Have a wonderful blessed day.. 
>>
>> On Wed, Oct 19, 2011 at 9:33 AM, IT (Amanullah Bashir Ahmed) <
>> ahmed...@emiratesnbd.com> wrote:
>>
>> ** 
>>
>> Hi there,
>>
>> Version 7.1
>>
>> When I am clicking on Overview Console, I am getting the following error.
>> 
>>
>> 
>>
>> I am in great trouble, can anybody help me In this regard.
>>
>>  
>>
>> Thanks & Regards
>>
>>  
>>
>> Amanullah
>>
>> IT Enterprise Applications
>>
>> Group Applications
>>
>> Emirates NBD, Al-Barsha Office Mezz floor
>>
>> Dubai, UAE
>>
>> Desk: +971 4 3726602
>>
>> Mobile: +971 50 2182455
>>
>>  
>>
>>
>>
>> DISCLAIMER:"This e-mail message including any of its attachments is
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>>
>>
>>
>>
>> --
>> Patrick Zandi
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Re: Sizing 7.6.4

[Robert Heverley]

Kathy,

Believe or not, I successfully installed the entire ARS/Mid Tier/ITSM suite
with SQL 2008 on a laptop running Windows 7 Professional / 64 bit, with a
400 GB disk space, and 6 Gig of RAM..

Robert

On Thu, Sep 15, 2011 at 12:03 PM, Kathy Morris wrote:

> ** **
> Hi,
>
> We are installing AR Server / Asset Management / CMDB / ADDM / Mid Tier
> 7.6.4 on SQL 2008:
>
> *Currently the specs for AR Server are:*
> Cores: 4 x 2.0 GHZ+
> RAM: 4 GB
> Disk: 40 GB
> OS: RHEL 5.5 -64 bit
> Servers: 2
>
> *Mid Tier:*
> Cores: 4 x 2.0 GHZ+
> RAM: 4 GB
> Disk: 20 GB
> OS: Windows 2008 64 bit
>
>
> *SQL*
> Cores: 8 x 2.0 GHZ+
> RAM: 4 GB
> Disk*: 40 GB
> OS: Windows 2008
> 64 bit
> Storage is in the SANS.  Each server is virtual.  The next phase we
> may implement Incident Management / Change Management.  What is a reasonable
> size for RAM and Hardware? I thought 64 Bit should be at least 8G RAM.  The
> users are saying the documentation says "minimum requirements of 4G RAM."
> What are your thoughts in terms of RAM?  What would drive the sizing? Are
> there some metrics that would help us to better calculate the size?
>
> The documentation stated that it should be 3.0GHZ.
>
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Re: 7.1 Install on Server 2003 (64 Bit)

[Robert Heverley]

Is your installation a fresh or just applying the patch..??

 

Respectfully,

Robert Heverley

Remedy Developer

Robert Heverley Consulting

805-377-5086

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Friday, August 26, 2011 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Install on Server 2003 (64 Bit)

 

** 

No, I let the installer create it with the sa login.

Thanks, Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley
Sent: Friday, August 26, 2011 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Install on Server 2003 (64 Bit)

 

** 

Doug,

 

Did you create the database in SQL first..??

 

Respectfully,

Robert Heverley

Remedy Developer

Robert Heverley Consulting

805-377-5086

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Friday, August 26, 2011 11:52 AM
To: arslist@ARSLIST.ORG
Subject: 7.1 Install on Server 2003 (64 Bit)

 

** 

We have tried 3 times to install Remedy 7.1 (patch 11) on a server 2003 (64
Bit) system

(Database server - MS QSL 2005) 

No luck, get an error at the end of installation (Cannot start Service).
Ar.cfg looks like

it is missing a lot of stuff and manually trying to start the service fails
as well. 

(arerror log does NOT even get created)

 

Anybody have this configuration working? Compatibility Matrix says it is
supported J

 

Thanks, Doug 

 

Doug Tanner

Compass Group, The Americas

Manager, Enterprise Service Applications

Remedy Skilled Professional (RSP)

Office  (704) 328-3178

Cell   (980) 230-8563

 <mailto:doug.tan...@compass-usa.com> doug.tan...@compass-usa.com

 




This email is subject to certain disclaimers, which may be reviewed via the
following link. http://compass-usa.com/Pages/Disclaimer.aspx 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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<>

Re: 7.1 Install on Server 2003 (64 Bit)

[Robert Heverley]

Doug,

 

Did you create the database in SQL first..??

 

Respectfully,

Robert Heverley

Remedy Developer

Robert Heverley Consulting

805-377-5086

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Friday, August 26, 2011 11:52 AM
To: arslist@ARSLIST.ORG
Subject: 7.1 Install on Server 2003 (64 Bit)

 

** 

We have tried 3 times to install Remedy 7.1 (patch 11) on a server 2003 (64
Bit) system

(Database server - MS QSL 2005) 

No luck, get an error at the end of installation (Cannot start Service).
Ar.cfg looks like

it is missing a lot of stuff and manually trying to start the service fails
as well. 

(arerror log does NOT even get created)

 

Anybody have this configuration working? Compatibility Matrix says it is
supported J

 

Thanks, Doug 

 

Doug Tanner

Compass Group, The Americas

Manager, Enterprise Service Applications

Remedy Skilled Professional (RSP)

Office  (704) 328-3178

Cell   (980) 230-8563

 <mailto:doug.tan...@compass-usa.com> doug.tan...@compass-usa.com

 




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Re: I can not connect to the AR System Server.

[Robert Heverley]

Hey Peter,
No need to restart Windows server. IIn most cases, I stop Remedy, stop SQL,
start SQL, start Remedy. You might want to verify permissions to the
database. Maybe the login has changed. Just some food for thought.
Robert

On Wed, Jun 29, 2011 at 7:29 AM, team.rem...@libero.it <
team.rem...@libero.it> wrote:

> **
>
> Hello Robert,
> I'm sorry but following your instructions I could not solve.
> I stopped the Remedy service, and after I rebooted the server Windows (I
> think it's the same thing to restart the Oracle instance, you agree?).
> any ideas?
>
> Thank you very much
> Peter
>
> Messaggio originale
> Da: robert.hever...@gmail.com
> Data: 29-giu-2011 15.40
> A: 
> Ogg: Re: I can not connect to the AR System Server.
>
> **
>  Hi,
>
> It is not a Licensing issue. Most like it is an issue with the database.
> Usually, a restart of the system would clear this. Stop the Remedy service,
> stop the database, then start the database, and start Remedy. If you have
> already tried this with no success, I am not sure where to go from there.
>
> Robert
>
> On Wed, Jun 29, 2011 at 6:19 AM, team.rem...@libero.it <
> team.rem...@libero.it> wrote:
>
>> I do not I access the Remedy Test, probably because I was wrong to load
>> the
>> trial license type. how can I remove these licenses, so it can access the
>> Remedy? after loading the new licenses trials appeared the error from the
>> client:
>> ARERR [90] Unable to establish a network connection to the AR System
>> server:
>> XXX.XXX.XXX.XXX.: RPC: Miscellaneous tli error - System error (Connection
>> refused).
>>
>> a popup appears on the server:
>> "AR System Server Executable (Oracle) encountered a problem and needed to
>> close"
>>
>> any ideas?
>> I'm working there for many days on this problem ... I go crazy!
>> Thanks in advance
>> Peter
>>
>> Remedy 6.3
>> Windows Server 2003
>> Oracle 10g
>>
>>
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Re: I can not connect to the AR System Server.

[Robert Heverley]

Hi,

It is not a Licensing issue. Most like it is an issue with the database.
Usually, a restart of the system would clear this. Stop the Remedy service,
stop the database, then start the database, and start Remedy. If you have
already tried this with no success, I am not sure where to go from there.

Robert

On Wed, Jun 29, 2011 at 6:19 AM, team.rem...@libero.it <
team.rem...@libero.it> wrote:

> I do not I access the Remedy Test, probably because I was wrong to load the
> trial license type. how can I remove these licenses, so it can access the
> Remedy? after loading the new licenses trials appeared the error from the
> client:
> ARERR [90] Unable to establish a network connection to the AR System
> server:
> XXX.XXX.XXX.XXX.: RPC: Miscellaneous tli error - System error (Connection
> refused).
>
> a popup appears on the server:
> "AR System Server Executable (Oracle) encountered a problem and needed to
> close"
>
> any ideas?
> I'm working there for many days on this problem ... I go crazy!
> Thanks in advance
> Peter
>
> Remedy 6.3
> Windows Server 2003
> Oracle 10g
>
>
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Re: ITSM Multi-tenancy and people company restriction dilema

[Robert Heverley]

Hi Andrew,

We are currently experiencing the same issue and cannot seem to find an easy
work around. It is All or Nothing with no in between. I hope someone out
there can provide us with something.

Robert

On Fri, May 13, 2011 at 11:15 AM, Andrew C Goodall wrote:

> **
>
> All,
>
>
>
> We have a dilemma with the current multi-tenancy design of ITSM (we’re
> using ITSM 7.5.01).
>
>
>
> We require multi-tenancy for multiple operating companies to restrict
> access of IT support staff members from seeing incidents in another
> operating company.
>
> However, by implementing multi-tenancy and un-checking unrestricted company
> access causes other unwanted side affects due to Assignee Groups (112)
> permissions, namely the following:
>
>
>
>1. Incident Management - Users can NOT see all customer companies in
>the Customer company drop down list. We need or IT support staff to be able
>to open an incident for any defined customer companies and not just
>operating companies they have access permissions to.
>2. Problem Management – Vendor Tab – Vendor Name will not list vendor
>companies unless you have access permissions to the specified vendor
>company.
>
>
>
> In a large enterprise scenario with a large centralized service desk it is
> impractical to keep the CTM:people company permissions updated for IT
> support staff in the service desk with access to all Customer and Vendor
> companies.
>
>
>
> Currently my workaround is to use Data Import tool to update assignee
> groups (112) to “Public”, but this is frustrating too, since now I have to
> add this to the process whenever adding customer and vendor companies, as
> well as to the customer and vendor company people.
>
>
>
> Does any one else have this frustration with multi tenancy and non
> “unrestricted” people? Does anybody have any suggestions or know if this
> behavior changes in 7.6.04?
>
>
>
> Does anyone know of a best practice solution for allowing unrestricted
> access to Customer and Vendor companies but not operating companies?
>
>
>
> Thanks in advance. In the mean time I’ll open an RFE J
>
>
>
> Regards,
>
>
>
> *Andrew Goodall*
>
> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
> |
>
>
>
>
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