Resetting all passwords
Hello Listers,I was wondering if you could advise me on a password issue. We basically want to lock all of our users out of our QA system, but leave their accounts active. One thought was to reset everyone's PW to something they don't know. Is there a way to reset everyone's PW or re-enforce the default password. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1 RBE mail rule migration.
Hello listersWe have have several rules that we created in the 8.1 RBE. We want to migrate them to our prod server. Can anyone tell me what the best way of doing this is..? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Changing a Remedy Login ID In Bulk
Hello Lister's,I was wondering if it is possible to update/change an existing Remedy login ID of it were to be exported with its GUID or entry ID and then re-imported with the changed info. I'm on ITSM 8.1. For example, if I wanted to change jdowe to jdowe1, is it possible to do this through export re-import. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Changing a Remedy Login ID In Bulk
LJ thank you. That tool sounds like a winner. I didn't see anything about costs though. Are you going to blow my mind and tell me its free! On Thursday, May 14, 2015 11:29 AM, LJ LongWing lj.longw...@gmail.com wrote: **Scott,You may want to check out this utilityhttps://communities.bmc.com/docs/DOC-33524 On Thu, May 14, 2015 at 9:22 AM, Scott Hallenger vadr...@yahoo.com wrote: **Hello Lister's,I was wondering if it is possible to update/change an existing Remedy login ID of it were to be exported with its GUID or entry ID and then re-imported with the changed info. I'm on ITSM 8.1. For example, if I wanted to change jdowe to jdowe1, is it possible to do this through export re-import._ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy RBE in ITSM 8.1
Can someone tell me in ITSM 8.1, can I create an incident through email. So if I send in an email with a specific subject or other content, can I configure the RBE to create an incident with a specific Op and Prod cat structure? This seems very doable, but I want to be sure before I go running my mouth on this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Locals/Localization
This is pretty much the same question that I asked a week ago, but this time I am coming at it from a localization stand point. Example: I have a help desk in Spain and I have already upload their prod an op-cats in Spanish under the local for Spain and Spain tenant. Then Spain creates a ticket and transfers it to the USA help desk, which has it's prod and op-cats uploaded in the English local and tenant. Shouldn't the prod and op-cats display in English when the ticket is viewed in the USA? I can't be the only person to ever ask this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Question on Languages ITSM 8.1
I was wondering if anyone here can shed some light on how multi-languages are handled in ITSM 8.1. For example: If I have a help desk in Spain and I have already upload their prod an op-cats in Spanish. Then when Spain transfers a ticket to the the USA help desk, which has it's prod and op-cats uploaded in English. How will the prod and op-cats appear in the USA system if it originated in Spain? Oh forgot to mention it's all 1 single system with Spain and the USA both being separate tenants. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Question on Languages and ITSM 8.1
Not sure if the below made it to the list so I am posting it again. I was wondering if anyone here can shed some light on how multi-languages are handled in ITSM 8.1. For example: If I have a help desk in Spain and I have already upload their prod an op-cats in Spanish. Then when Spain transfers a ticket to the the USA help desk, which has it's prod and op-cats uploaded in English. How will the prod and op-cats appear in the USA system if it originated in Spain? Oh forgot to mention it's all 1 single system with Spain and the USA both being separate tenants. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Posts
OK are my posts showing up here or what... Can anyone see this.. Hello World..! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: web service logging
Thanks LJ, So if I were to test this in SoapUI which url would I use to simulate an external call to the wysdl. The one from my external scrypt: http://mywebserver/arsys/services/ARService?server=myappseverwebService=HPD_IncidentInterface_Create_WS_3 Or the one from the actual Remed web service http://mywebserver/arsys/WSDL/public/myappserver/HPD_IncidentInterface_Create_WS_3 On Wed, 3/11/15, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: web service logging To: arslist@ARSLIST.ORG Date: Wednesday, March 11, 2015, 3:08 PM ** Scott,the /arsys/WSDL is the URL to the WSDL, the /arsys/services is the URI that the WSDL points to for executiontwo different pieces of the same puzzle. On Wed, Mar 11, 2015 at 12:55 PM, Scott Hallenger vadr...@yahoo.com wrote: Ok here is what I dont understand: This is the url of the webs service that is called externally: http://mywebserver/arsys/services/ARService?server=myappseverwebService=HPD_IncidentInterface_Create_WS_3 This is the URL of the web service as defined in remedy (admin tool/web services): http://mywebserver/arsys/WSDL/public/myappserver/HPD_IncidentInterface_Create_WS_3 If past the below url from the admin tool into my browser I runs and the soap code is returned but if use the external url above.. it does not run. I get the Hi there, this is an AXIS service! error. http://mywebserver/arsys/WSDL/public/myappserver/HPD_IncidentInterface_Create_WS_3 Now it get srange because I can't call the external url from my production server either, but when I run the same script against prod it creates the incident as it is suppose to do. On Wed, 3/11/15, Terry Bootsma tboot...@objectpath.com wrote: Subject: Re: web service logging To: arslist@ARSLIST.ORG Date: Wednesday, March 11, 2015, 1:34 PM ** Scott: On your dev mid-tier, can you access the WSDL and the web-service end-point that defines your web service (via a browser) to ensure that your mid-tier has the web service defined and available ? If it is available, it doesn't even look like the calling program is hitting your midtier at all and I would debug from that point. Terry On 2015-03-11 13:22, Scott Hallenger wrote: If you can see my previous post with attachment. my Midtier logs isnt showing anything relating to a web service. The cache clear that you see in the log was long before i made any calls to the web service. On Wed, 3/11/15, Terry Bootsma tboot...@objectpath.com wrote: Subject: Re: web service logging To: arslist@ARSLIST.ORG Date: Wednesday, March 11, 2015, 12:46 PM ** Scott: If you are consuming your remedy-based web service from another application (other than Remedy itself) , it will not utilize the java plugin server. The java plugin server is only used for outbound web-service calls from Remedy. You should be able to see your web services being called in the mid-tier log. From there, you would have to enable filter/API logging on your Remedy server to debug further. HTH Terry On 2015-03-11 12:18, Scott Hallenger wrote: Hi can anyone help me find my webservice loggs? We have a web service that creates an incident in ttsm 7.0.1. it work in our prduction invironment, but the moment we re-point it to our dev system it does not generate the incident. The midtier web service logs dont really show anything useful. What I'm really looking for is the arjavaplugin.log file which does nost seem to exist. I am seriously frustrated at this point. I do not have the ability to install soapUI in my environment so I have to rely on the log if I can find it... help please. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_
web service logging
Hi can anyone help me find my webservice loggs? We have a web service that creates an incident in ttsm 7.0.1. it work in our prduction invironment, but the moment we re-point it to our dev system it does not generate the incident. The midtier web service logs dont really show anything useful. What I'm really looking for is the arjavaplugin.log file which does nost seem to exist. I am seriously frustrated at this point. I do not have the ability to install soapUI in my environment so I have to rely on the log if I can find it... help please. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: web service logging
Its is an inbound an my midtier logs dont show much at all. See attached On Wed, 3/11/15, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: web service logging To: arslist@ARSLIST.ORG Date: Wednesday, March 11, 2015, 12:39 PM ** Scott,If it's an inbound, someone calling a web service that you are publishing, then the logs are going to be on your Mid-Tier server. To see the detail that you need, you'll need to ensure that the logging level is set sufficiently high, and ensure that you are looking at the correct mid-tier server (if there are multiple in that environment), but it's definitely a Mid-Tier log thing :) On Wed, Mar 11, 2015 at 10:18 AM, Scott Hallenger vadr...@yahoo.com wrote: Hi can anyone help me find my webservice loggs? We have a web service that creates an incident in ttsm 7.0.1. it work in our prduction invironment, but the moment we re-point it to our dev system it does not generate the incident. The midtier web service logs dont really show anything useful. What I'm really looking for is the arjavaplugin.log file which does nost seem to exist. I am seriously frustrated at this point. I do not have the ability to install soapUI in my environment so I have to rely on the log if I can find it... help please. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: web service logging
If you can see my previous post with attachment. my Midtier logs isnt showing anything relating to a web service. The cache clear that you see in the log was long before i made any calls to the web service. On Wed, 3/11/15, Terry Bootsma tboot...@objectpath.com wrote: Subject: Re: web service logging To: arslist@ARSLIST.ORG Date: Wednesday, March 11, 2015, 12:46 PM ** Scott: If you are consuming your remedy-based web service from another application (other than Remedy itself) , it will not utilize the java plugin server. The java plugin server is only used for outbound web-service calls from Remedy. You should be able to see your web services being called in the mid-tier log. From there, you would have to enable filter/API logging on your Remedy server to debug further. HTH Terry On 2015-03-11 12:18, Scott Hallenger wrote: Hi can anyone help me find my webservice loggs? We have a web service that creates an incident in ttsm 7.0.1. it work in our prduction invironment, but the moment we re-point it to our dev system it does not generate the incident. The midtier web service logs dont really show anything useful. What I'm really looking for is the arjavaplugin.log file which does nost seem to exist. I am seriously frustrated at this point. I do not have the ability to install soapUI in my environment so I have to rely on the log if I can find it... help please. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: web service logging
Ok here is what I dont understand: This is the url of the webs service that is called externally: http://mywebserver/arsys/services/ARService?server=myappseverwebService=HPD_IncidentInterface_Create_WS_3 This is the URL of the web service as defined in remedy (admin tool/web services): http://mywebserver/arsys/WSDL/public/myappserver/HPD_IncidentInterface_Create_WS_3 If past the below url from the admin tool into my browser I runs and the soap code is returned but if use the external url above.. it does not run. I get the Hi there, this is an AXIS service! error. http://mywebserver/arsys/WSDL/public/myappserver/HPD_IncidentInterface_Create_WS_3 Now it get srange because I can't call the external url from my production server either, but when I run the same script against prod it creates the incident as it is suppose to do. On Wed, 3/11/15, Terry Bootsma tboot...@objectpath.com wrote: Subject: Re: web service logging To: arslist@ARSLIST.ORG Date: Wednesday, March 11, 2015, 1:34 PM ** Scott: On your dev mid-tier, can you access the WSDL and the web-service end-point that defines your web service (via a browser) to ensure that your mid-tier has the web service defined and available ? If it is available, it doesn't even look like the calling program is hitting your midtier at all and I would debug from that point. Terry On 2015-03-11 13:22, Scott Hallenger wrote: If you can see my previous post with attachment. my Midtier logs isnt showing anything relating to a web service. The cache clear that you see in the log was long before i made any calls to the web service. On Wed, 3/11/15, Terry Bootsma tboot...@objectpath.com wrote: Subject: Re: web service logging To: arslist@ARSLIST.ORG Date: Wednesday, March 11, 2015, 12:46 PM ** Scott: If you are consuming your remedy-based web service from another application (other than Remedy itself) , it will not utilize the java plugin server. The java plugin server is only used for outbound web-service calls from Remedy. You should be able to see your web services being called in the mid-tier log. From there, you would have to enable filter/API logging on your Remedy server to debug further. HTH Terry On 2015-03-11 12:18, Scott Hallenger wrote: Hi can anyone help me find my webservice loggs? We have a web service that creates an incident in ttsm 7.0.1. it work in our prduction invironment, but the moment we re-point it to our dev system it does not generate the incident. The midtier web service logs dont really show anything useful. What I'm really looking for is the arjavaplugin.log file which does nost seem to exist. I am seriously frustrated at this point. I do not have the ability to install soapUI in my environment so I have to rely on the log if I can find it... help please. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Mid tier printing itsm 7.0.1 help
Does anyone know what this message is a symptom of how to resolve it..? disabledcom.crystaldecisions.sdk.exception.SDKException$OCAFramework:All the servers with CMS (server name), cluster and kind cms are down or disabledcause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServersDown:All the servers with CMS (server name), cluster and kind cms are down or disableddetail:All the servers with CMS (server name) cluster and kind cms are down or disabled The exception originally thrown wascom.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServersDown:All the servers with CMS (server name), cluster and kind cms are down or disabledand had the following message: All the servers with CMS (server name), clusterand kind cms are down or disabled ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strange Port issue after P to V
Well resolved the port issue, which aside from the above was not actually a port issues, it just manifested itself as one. Turns out that IIS-7, as a default, has a request filtering security features turned on. Part of this request filtering feature is to automatically deny Double Escape Characters. Many of the URLs in ITSM-7 use double escape characters such as the + sign. You need to go to the MS kb article below, and follow the steps to allow double escapes, and yup it does open up a security hole. Request Filtering : The Official Microsoft IIS Site | | | | | | | | | | | Request Filtering : The Official Microsoft IIS SiteRequest Filtering requestFiltering Overview Compatibility Setup How To Configuration Sample Code Overview | | | | View on www.iis.net | Preview by Yahoo | | | | | On Friday, February 27, 2015 8:37 AM, Scott Hallenger vadr...@yahoo.com wrote: I hope someone here has some insight, because I'm at a loss... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy ITSM 7.0.1 Print Details Print Summary Features
Just to add.. We cannot print from midtier.. from client is fine On Monday, March 2, 2015 10:06 AM, Scott Hallenger vadr...@yahoo.com wrote: After doing a P to V and in-place upgrading of our OS from Server 2003 to 2008, the Print Details Print Summary Features in ITSM 7.0.1. now return the below error. Much appreciated if anyone has any insight on this one. Internet Explorer cannot display the webpage. The URL it is trying to reach is http://myservername/arsys/servlet/ReportServlet ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy ITSM 7.0.1 Print Details Print Summary Features
After doing a P to V and in-place upgrading of our OS from Server 2003 to 2008, the Print Details Print Summary Features in ITSM 7.0.1. now return the below error. Much appreciated if anyone has any insight on this one. Internet Explorer cannot display the webpage. The URL it is trying to reach is http://myservername/arsys/servlet/ReportServlet ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strange Port issue after P to V
I hope someone here has some insight, because I'm at a loss... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strange Port issue after P to V
Danny thanks your suggestion on the ISAPI Tomcat connector. I can now get to our login page http://mydnsname/shared/login.jsp. Now though, once I login I get the error below again. If I gain specify the port I get right into the remedy home page. Still at a loss on this one... The page cannot be found The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Win 2008 Update Broke Mid-Tier
Actually, we took a few more of the windows updates and all is well now for
this issues. Thanks for your help. Still having the port issue though. Can only
access the mid-tier via http://mydnsname:8080/shared/login.jsp.
On Friday, February 20, 2015 10:58 AM, Rick Westbrock
rwestbr...@24hourfit.com wrote:
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Scott, assuming that you are using IIS you might want to check the security
settings there. I have seen in the past that in a version upgrade Microsoft
will suddenly lock down things for “security reasons” which might be blocking
access. I can’t tell you exactly what to look for but if the Sandra’s
suggestions don’t help you might try opening the IIS control panel and looking
at things like directory security. -Rick From: Action Request System
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of LJ LongWing
Sent: Friday, February 20, 2015 6:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Win 2008 Update Broke Mid-Tier ** Scott, Please explain your
architecture a bit moreare you using an IIS - Tomcat, or straight Tomcat,
or whatwhat is the URL you are hitting when you get that error(of
course you can obscure the server name, or replace with generic text)is the
error coming from the web server?more details are needed. On Thu, Feb
19, 2015 at 8:36 PM, Scott Hallenger vadr...@yahoo.com wrote: ** Hi, we just
did an in-place upgrade of our 2003 ITSM 7.1 remedy environment to win 2008.
Everything worked fine system was running great, then we accepted the windows
updates and it broke the mid-tier. We can no longer access it. Has anyone else
run into this issue. Now I'm getting: You are not authorized to view this
page... Has anyone else had this issue in doing this type of upgrade.
yes I know its unsupported.. _ARSlist: Where the Answers Are and have
been for 20 years_ _ARSlist: Where the Answers Are and have been for 20
years_ _ARSlist: Where the Answers Are and have been for 20 years_
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Strange Port issue after P to V
Hi we just did a P to V of our itsm 7.0.1 system. Server is up and running now as a VM along with the Mid-tier. When I try to access the mid-tier via this URLhttp://mydnsname/shared/login.jsp; I am met with this error: The webpage cannot be found. However, if I specify the port http://mydnsname:8080/shared/login.jsp; it gets me to the login prompt and all is well. What did I do wrong? Our server is Running IIS Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Win 2008 Update Broke Mid-Tier
Hi, we just did an in-place upgrade of our 2003 ITSM 7.1 remedy environment to win 2008. Everything worked fine system was running great, then we accepted the windows updates and it broke the mid-tier. We can no longer access it. Has anyone else run into this issue. Now I'm getting: You are not authorized to view this page... Has anyone else had this issue in doing this type of upgrade. yes I know its unsupported.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy My IT Question.
So your saying the whole company 1000+ userscan use MyIT without having a
fixed or floating license applied. They will be approaching from a self service
perspective Submit query. Thus I can reserve my actual licenses for my IT
staff, Help Desk personnel ect?
On Monday, February 16, 2015 4:41 PM, Pierson, Shawn
shawn.pier...@energytransfer.com wrote:
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{}#yiv4112059441 They do not need an AR System license, basically they use a
Read license from that perspective. However, you have to police who uses My IT
similarly to how SRM is licensed. I believe it’s generally based on how many
people are working in your organization. However, be aware that this is
something you’ll want to discuss with your BMC sales rep because there’s no
rule that it has to be a license for each worker. In the case of my
organization, we create People records for folks that will never use anything
from I.T. but they are recorded in HR so my integration picks them up.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf
Of Scott Hallenger
Sent: Monday, February 16, 2015 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Remedy My IT Question. ** Can anyone explain how licensing is
handled in Remedy My IT. Specifically does every uses of MY IT have to have a
fixed or floating license? Is there a way that uses can login as guest so that
they can just submit. _ARSlist: Where the Answers Are and have been for 20
years_ Private and confidential as detailed here. If you cannot access
hyperlink, please e-mail sender._ARSlist: Where the Answers Are and have been
for 20 years_
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Remedy My IT Question.
Can anyone explain how licensing is handled in Remedy My IT. Specifically does every uses of MY IT have to have a fixed or floating license? Is there a way that uses can login as guest so that they can just submit. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
DB Copy Issue
Wondering if anyone can offer some advice on this issue. Can I copy our production db to our dev server as an means of syncing dev to production. The end goal being to make my dev look just like production. Our dev server does not have the same number of licenses as production naturally. Is this something that can be done with a basic db copy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Definitive Software Library 7.1 Administrator's Guide
Hi Would anyone happen to have a copy of the Remedy Definitive Software Library Administrator's Guide? I know it's available for DL from BMC, but I currently do not have a valid ID. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Categorization
Not sure if this is asking for too much, or that I'm crossing the lines of info sharing etiquette wit this question, but here it goes. I have been Working on re-working my clients current Product and Op category matrix,which is in bad shape. If was wondering if anyone would be willing to share their category matrix just so that I would have something to start with. This way I am not re-inventing the wheel. I figured someone out there my actually have a Cat matrix that they are happy with. If you not comfortable with sharing I understand. My client is a retail organization if that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
Sorry for the digression... I just couldn't resist
On Tuesday, January 13, 2015 9:25 AM, Ken Pritchard pri...@ptd.net wrote:
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{}#yiv1342880277 But it did get you where you needed to go J From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf
Of Scott Hallenger
Sent: Monday, January 12, 2015 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... ** I actually rented a Hyundai Genesis once. Drove
it all the way from NY to FL.There is absolutely no comparison what so ever to
a Jaguar. I would say that a Genesis would give a Nissan Altima a run for it's
money... but that's about it. On Monday, January 12, 2015 2:02 PM, Ken
Pritchard pri...@ptd.net wrote: ** I have a 2000 Chevy Cavalier that is one
of the most reliable cars I’ve ever seen. There are a ton of them on the
roads. It starts on mornings when it’s too cold for any of my other vehicles
to turn over (2011 and 2012 model years). It has over 325,000 miles and I’ve
hardly put any $$ into it besides regular maintenance. No my friends – I
wouldn’t trade a low end model for a Jaguar or any fancy car. If it’s
functional, it’s good enough. From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Sunday, January 11, 2015 9:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... ** Reliable – I’m not sure when they are compared
apples to apples. They have a much weaker construction and are not high
performance engines. They are fairly good for what they are priced at and with
the longer
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
lol I do. Rem mail Out
On Thu, 1/8/15, Tanner, Doug doug.tan...@compass-usa.com wrote:
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy...
To: arslist@ARSLIST.ORG
Date: Thursday, January 8, 2015, 1:32 PM
**
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They all do it, anyone remember
Rem-Mail. Doug
From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Joe D'Souza
Sent: Thursday, January 08, 2015 12:21 PM
To: arslist@ARSLIST.ORG
Subject: OT: Knowledgebase design in SNow is almost
the exact design as the Knowledgebase in
Remedy...
**
Exact same status
values.
Couldn’t help
wondering if BMC has a point or two about them having stolen
design concepts.
Joe
_ARSlist: Where the
Answers Are and have been for 20 years_
This email is subject to certain disclaimers, which may be
reviewed via the following link.
http://compass-usa.com/Pages/Disclaimer.aspx.
_ARSlist: Where the Answers Are and have been
for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
I actually rented a Hyundai Genesis once. Drove it all the way from NY to
FL.There is absolutely no comparison what so ever to a Jaguar. I would say that
a Genesis would give a Nissan Altima a run for it's money... but that's about
it.
On Monday, January 12, 2015 2:02 PM, Ken Pritchard pri...@ptd.net wrote:
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div.yiv0932422766WordSection1 {}#yiv0932422766 I have a 2000 Chevy Cavalier
that is one of the most reliable cars I’ve ever seen. There are a ton of them
on the roads. It starts on mornings when it’s too cold for any of my other
vehicles to turn over (2011 and 2012 model years). It has over 325,000 miles
and I’ve hardly put any $$ into it besides regular maintenance. No my friends
– I wouldn’t trade a low end model for a Jaguar or any fancy car. If it’s
functional, it’s good enough. From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Sunday, January 11, 2015 9:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... ** Reliable – I’m not sure when they are compared
apples to apples. They have a much weaker construction and are not high
performance engines. They are fairly good for what they are priced at and with
the longer warranties they tend to appear like great deals. Joe From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf
Of Pierson, Shawn
Sent: Friday, January 09, 2015 7:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... Aren’t Hyundai the more reliable car of the two?
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji
Philip
Sent: Thursday, January 08, 2015 7:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... ** They say best form of flattery is to imitation..
But I would like to drive a Jaguar more so then a Hyundai...On Jan 8, 2015
7:13 PM, Joe D'Souza jdso...@shyle.net wrote:** Absolutely not! The first
time I saw a Hyundai Sonata’s 2000 model (I think) I thought it was a complete
rip off of the Jaguar including the way the car was dressed with its trims and
lights etc. I saw another that was a rip off of the BMW 5 series – I do not
recall which one that was. One could understand a motorcycle that looks like
another as there is only so much you can do to make them distinguished from
each other – but on a car I thought it was weird. Joe From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Miller
Sent: Thursday, January 08, 2015 7:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... ** Ok, so it isn't just me that has thought I was
looking at a Jaguar a few times? :) On Thu, Jan 8, 2015 at 3:54 PM, Joe
D'Souza jdso...@shyle.net wrote:** I agree. Right up to the prefixes for
incident, change, problem to name a few. The Knowledgebase looked like a direct
copy with almost the
Re: Determining first workinfo entry
Thanks LJ On Wed, 1/7/15, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: Determining first workinfo entry To: arslist@ARSLIST.ORG Date: Wednesday, January 7, 2015, 4:37 PM ** do a MIN on the create_date for the work log entry...this'll ensure you only get the first entry. On Wed, Jan 7, 2015 at 2:33 PM, Scott Hallenger vadr...@yahoo.com wrote: Hi I am creating a report via sql, that would show several incident fields and 2 fields fromn the HPD:Worklog forms. Naturally this would be a join, but I am trying to figure out which is the best way to single out the first/earliest workin info entry and exclude the rest. As you know the worklog can have more than one entry related to the single incident. Any Ideas would be helpful. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Determining first workinfo entry
Hi I am creating a report via sql, that would show several incident fields and 2 fields fromn the HPD:Worklog forms. Naturally this would be a join, but I am trying to figure out which is the best way to single out the first/earliest workin info entry and exclude the rest. As you know the worklog can have more than one entry related to the single incident. Any Ideas would be helpful. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email engine out of memory error
I also solved this problem a few years back by setting up a few mail box filters on our mail server that limited the attachement size of mail coming in. If a message came in that was over 5mb we would dump it via the filter and auto reply back to the customer with an alternate method of delivering large files. We also setup a job to restart the AR mail service every night at 4 am. After doing this the issue went away for ever. On Wed, 1/7/15, Davin Lindner-Green davin.lindner-gr...@raptek.com wrote: Subject: Re: Email engine out of memory error To: arslist@ARSLIST.ORG Date: Wednesday, January 7, 2015, 11:57 AM Hello Hany, You don't mention the version of Email Engine or whether you are on Windows, but if you are on Windows one problem that exists with the email engine at least in version 7.6.4 (and others as well) is that there is a leading space in one of the registry keys. If you click Start Run Regedit, then locate the registry keys at “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BMC Remedy Email Engine - your server name 1\Parameters” Check the values in JVM Option Number 3 and 4. If you edit the value, you may find that there is a leading space (the first character is a space). If so remove that leading space, save the value and restart email engine. The effect of the leading space is that the email engine JVM doesn't get the -Xmx option correctly so runs with a default max heap size, which is not sufficient and leads to these types of errors. I don't know if you followed Monika's suggestion below to edit the Java Runtime Environment Settings whether that would also resolve this issue. I'm not clear on when and how parameters set in the Java Control Panel are passed to Java processes like email engine, so that suggestion may also fix the issue as well. Thanks, hope that helps, Davin www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions On Jan 7, 2015, at 2:24 AM, monika ashtewar monika.ashte...@vyomlabs.com wrote: ** Hi Hany, Following are the steps to increase heap size in java- Step1:- Go to Control Panel. Click on Start button. Then click on Control Panel. Step2:- Go to Java settings. In the next dialog click on Java, usually at the bottom of the other Programs; Java Control Panel dialog pop-up opens. Step3:- Select Java tab. Inside the Java tab, click on View button. It opens the Java Runtime Environment Settings Step4:-Change amount of heap. In the Runtime Parameters column change the value, or if it is blank decide for the new value, of the Java memory. Step5:-Modify the parameter. To modify the parameter, double click in the Runtime Parameters column and, type -Xms512m - that assigns 512MB memory for the Java. type -Xms1024m - that assigns 1GB memory for the Java. type -Xms2048m - that assigns 2GB memory for the Java. type -Xms3072m - that assigns 3GB memory for the Java, and so on. • Please note, it begins with a minus sign and ends to an m. • Also note, there is no blank space between characters. Kindly confirm after increasing the heap size the issue is resolved or not. Thanks and Regards Monika Ashtewar On 1/7/2015 5:00 AM, Hany Abd Elfattah wrote: ** Hi All and happy new year I face out of memory error on the email message error, tried to restart the mail service many times but with the same error, vendor told me to increase the java heap size but I couldn't find from where The error as follows 452 4.3.1 Out of memory com.sun.mail.smtp.SMTPSendFailedException: 452 4.3.1 Out of memory at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:460) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:191) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) Thx, Hany -- BR, Hany _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Help with upgrade path
Theo.. was this an ARS upgrade only, or were you upgrading the whole ITSM suite. I'm looking into an upgrading of only my ARS 7.0.01 base, which has ITSM running on top of it, to to 8.1 or 7.6. We would leave the ITSM portion as is for now. Are you saying to do this we need to install every version of ARS until we get to 8.1 On Monday, December 15, 2014 2:11 PM, Theo Fondse (GMail) theo.fon...@gmail.com wrote: **RE: Help with upgrade pathHi Carina,We upgraded our Custom-Only 7.1/10g/Slolaris server recently to 7.6.4/11g/RedHat.I always suggest NOT to skip a major version when doing an upgrade, due to the fact that BMC only supports the last 3 versions, and therefore, might not test their software during development for upgrades from unsupported versions at the time. (I seriously doubt that BMC would have tested a straight upgrade from 7.1 to 7.6.04 or much less 8.0 or 8.1, due to their version support policies).Before I started my current stint at the company where I am working now, they attempted an upgrade from 7.1 to 7.6.4 and failed several times.Even with the assistance of a local support partner, the upgrade failed and they eventually gave up.The solution to the problem later turned out to be that you should not skip any major versions and go through the installer logs to find out what went wrong if the installer fails.We found a caveat with some of the AR System forms and tables which had to be addressed manually before the upgrade in order to get the upgrade to work.I suggest the following steps which worked for us to do a successful upgrade (please test it first on a development/test environment before doing this on prod):1. Back up the current DB (full DB export dump).2. Export and delete all records from the AR System User Central File form.3. Export and delete all records from the AR System User Preference form.4. Temporary Disable Automatic Processes (performance tuning to make upgrade complete faster): Escalations Alerts Archive Log Files Server Events5. Temporary Decrease Threads count (max 2 each) to enable faster re-caching during upgrade.6. Shut Down AR System.7. Verify that the Oracle 11g 64 bit client has been installed on the server and update the tnsnames file for this client.8. Verify that at least java 1.6 32 and 64 bit has been installed.9. Comment out Db-Character-Set: UTF-8 parameter in ar.conf file if using UTF-8.10. Run the following script on Oracle (fix for SW00327170):CREATE TABLE SCHEMA_ARCHIVE_BACKUP AS SELECT SCHEMAID, ARCHIVEFROMFORM FROM SCHEMA_ARCHIVE;COMMIT;UPDATE SCHEMA_ARCHIVESET ARCHIVEFROMFORM = NULL;COMMIT;ALTER TABLE SCHEMA_ARCHIVEMODIFY (ARCHIVEFROMFORM NUMBER (15));COMMIT;UPDATE SCHEMA_ARCHIVESET ARCHIVEFROMFORM =(SELECT ARCHIVEFROMFORMFROM SCHEMA_ARCHIVE_BACKUPWHERE SCHEMA_ARCHIVE_BACKUP.SCHEMAID = SCHEMA_ARCHIVE.SCHEMAID);COMMIT;ALTER TABLE SCHEMA_ARCHIVEMODIFY (ARCHIVEFROMFORM NOT NULL); 11. Upgrade to ARS 7.5.0 12. Upgrade to ARS 7.6.04 SP513. Upgrade to ARS 8.014. Upgrade to ARS 8.115. Restore original config for Escalations Alerts Archive Log Files Server Events Threads count16. Import backed up records for the AR System User Central File form.17. Import backed up records for the AR System User Preference form. HTH,Best Regards,Theo-Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: 12 December 2014 22:44 To: arslist@ARSLIST.ORG Subject: Re: Help with upgrade pathMy suggestionTake a backup of the Oracle 10g data and copy/restore it to the Oracle 12c (Your DBA could also do this with oracle DataPump). Install 8.1 on the new server against the copy/restored data. When installing it should ask you if you want to upgrade or start new in the database. Choose upgrade. (You do NOT need to have an existing set of ARS binaries on the new server to choose upgrade as this only refers to the database data)Fred-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carina BurnsSent: Friday, December 12, 2014 11:38 AMTo: arslist@ARSLIST.ORGSubject: Help with upgrade pathGreetings!!!I am turning to you all for suggestions for an upgrade path for our ARS system. I've contacted BMC for advice, however our support contract level is Basic... which is also the adjective I would use to describe my current level of customer satisfaction.Has anyone gone from ARS 7.1 to 8.1? How did you do it? If you don't want to wade thru my specifics, kindly preface your reply with TLDR before you explain your upgrade method.The specifics: Our production set up isARS 7.1 patch 11 / Midtier7.0.01 patch 5/ Apache Tomcat 5.027 / Crystal Reports XI running on WinSvr
Licensing Question.
Hello Listers, I was wondering if I have a version of ARS (like 7.1), and I have a number of ARS licenses agains that server. Now, if I go and upgrade ARS to 7.6 or 8.1. Do I need to get new licenses, or somwhow get BMC to upgrade my existing licenses. Are my existing ARS licesnes also upgraded during the upgrade/install process. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Licensing Question.
Hmm.. Well I have the software, and I have the valid licenses. My support contract has been out for about 2 years though. However, physically it sounds like there is nothing really stopping me. On Wed, 12/17/14, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: Licensing Question. To: arslist@ARSLIST.ORG Date: Wednesday, December 17, 2014, 9:11 AM ** Scott,Remedy server licenses are not version specific, so the license you have for 7.1 'translates' to 8.1, as long as it's valid. The only question is if you are eligible for upgrade by having a valid support contract or not. On Wed, Dec 17, 2014 at 6:38 AM, Scott Hallenger vadr...@yahoo.com wrote:Hello Listers, I was wondering if I have a version of ARS (like 7.1), and I have a number of ARS licenses agains that server. Now, if I go and upgrade ARS to 7.6 or 8.1. Do I need to get new licenses, or somwhow get BMC to upgrade my existing licenses. Are my existing ARS licesnes also upgraded during the upgrade/install process. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7 Defs Running on ARS 7.6
Straight from the horse's mouth...literally Thank you Doug, that was exactly what I was looking for. On Wednesday, December 3, 2014 10:03 AM, Tanner, Doug doug.tan...@compass-usa.com wrote: Thanks Doug M. as always a precise thorough explanation :) In addition to over a dozen customized business applications, we are running a 6.X version of Help Desk Change Lite on our 7.6.4 (Prod) 8.1.2 (DEV/QA) servers with no issues. Doug Tanner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, December 02, 2014 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Defs Running on ARS 7.6 Scott, With the occasional small exception, you can run earlier versions of applications on later versions of the server without a problem. The system is designed for backward compatibility and with the expectation that customers will regularly upgrade the AR System server and midtier and like system components but may only periodically upgrade any application we supply. And further, the AR System is a development environment that many customers have built custom applications on. We have to be able to upgrade the AR System without impacting those applications. And, again, with the exception of an occasional small issue (OK, someone missed something and a bug crept in), this works. There have been one or two times where there was an issue large enough where there was a known incompatibility that we announced and described how to resolve that we just had to make a change to the system that produced an incompatibility. An example of that was when we found that the On Loaded firing condition was firing at the wrong time so that data was not being properly cleared on the screen by the Display operation. Now the applications actually had written some logic that was inadvertently using this bug and when it was fixed, the firing condition of maybe a dozen active links throughout the apps needed to be changed form On Loaded to On Display. The operation was the same, just the wrong condition was being used and the bug allowed the wrong condition to work. Our choice when this was found was to leave the logic permanently broken in this area or to fix it. Fixing it solved 10x the problems that customers were having than the fix caused and it make the behavior correct. So, we decided to fix it and call out the change. Even with this type of issue, no problem running the older version of ITSM on a newer version of AR System -- just a few active links needed a minor change to account for the behavior change due to the bug fix. But, this type of change is unusual and has happened maybe twice in 20 years. And the correction was provided and was easy to put in place in both cases. You should have no issue running the ITSM 7.1 version on a 7.6 AR System server. (other than the fact that the one issue I called out above was either in 7.1 or 7.5 that we had the bug fix that did affect a few pieces of active link workflow -- if it was 7.1 you are clear, if it was 7.5, you have a small number of active links to change a firing condition on). And, I am remote and don't have access to the release notes to confirm which release this topic came with. So a Yes, it will work with a point qualification about one possible issue you need to consider. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Wednesday, November 26, 2014 5:35 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Defs Running on ARS 7.6 Well in my scenario, the client would pay for the new ARS 7.6 licesnse, but would maintain their existing ITSM 7.1. I am still not clear on if 7.1 ITSM would run on ARS 7.6. From a def stainpoint it seem completely possible. Just looking for someone to chime in here who has done this or similar. BTW does a new install still come wit the 3 demo licenses... ? That could be useful for testing. On Tue, 11/25/14, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: ITSM 7 Defs Running on ARS 7.6 To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 5:59 PM ** I would say yes...they are entitled to it and received it during their support window On Tue, Nov 25, 2014 at 3:54 PM, Jason Miller jason.mil...@gmail.com wrote: ** You and LJ are likely correct. I have heard similar things. It is just odd to me and seems against how a typical license agreement is written. I am so use to you can use this as long as you pay us (for server software, not Office, etc.) I just figured BMC wasn't enforcing it or going after the organization it knew about. So in the scenario above, what if the organization downloaded 7.6 or even 8.x before they dropped support. They can upgrade since they downloaded it during
Re: ITSM 7 Defs Running on ARS 7.6
Sorry for adding this, hopefully it does not change the response from Doug, we are on 7.0.01 ARS and 7.0 itsm. I'm going to go out on a limb and assumne the answer is the same. On Wed, 12/3/14, Tanner, Doug doug.tan...@compass-usa.com wrote: Subject: Re: ITSM 7 Defs Running on ARS 7.6 To: arslist@ARSLIST.ORG Date: Wednesday, December 3, 2014, 9:43 AM Thanks Doug M. as always a precise thorough explanation :) In addition to over a dozen customized business applications, we are running a 6.X version of Help Desk Change Lite on our 7.6.4 (Prod) 8.1.2 (DEV/QA) servers with no issues. Doug Tanner -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, December 02, 2014 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Defs Running on ARS 7.6 Scott, With the occasional small exception, you can run earlier versions of applications on later versions of the server without a problem. The system is designed for backward compatibility and with the expectation that customers will regularly upgrade the AR System server and midtier and like system components but may only periodically upgrade any application we supply. And further, the AR System is a development environment that many customers have built custom applications on. We have to be able to upgrade the AR System without impacting those applications. And, again, with the exception of an occasional small issue (OK, someone missed something and a bug crept in), this works. There have been one or two times where there was an issue large enough where there was a known incompatibility that we announced and described how to resolve that we just had to make a change to the system that produced an incompatibility. An example of that was when we found that the On Loaded firing condition was firing at the wrong time so that data was not being properly cleared on the screen by the Display operation. Now the applications actually had written some logic that was inadvertently using this bug and when it was fixed, the firing condition of maybe a dozen active links throughout the apps needed to be changed form On Loaded to On Display. The operation was the same, just the wrong condition was being used and the bug allowed the wrong condition to work. Our choice when this was found was to leave the logic permanently broken in this area or to fix it. Fixing it solved 10x the problems that customers were having than the fix caused and it make the behavior correct. So, we decided to fix it and call out the change. Even with this type of issue, no problem running the older version of ITSM on a newer version of AR System -- just a few active links needed a minor change to account for the behavior change due to the bug fix. But, this type of change is unusual and has happened maybe twice in 20 years. And the correction was provided and was easy to put in place in both cases. You should have no issue running the ITSM 7.1 version on a 7.6 AR System server. (other than the fact that the one issue I called out above was either in 7.1 or 7.5 that we had the bug fix that did affect a few pieces of active link workflow -- if it was 7.1 you are clear, if it was 7.5, you have a small number of active links to change a firing condition on). And, I am remote and don't have access to the release notes to confirm which release this topic came with. So a Yes, it will work with a point qualification about one possible issue you need to consider. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Wednesday, November 26, 2014 5:35 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Defs Running on ARS 7.6 Well in my scenario, the client would pay for the new ARS 7.6 licesnse, but would maintain their existing ITSM 7.1. I am still not clear on if 7.1 ITSM would run on ARS 7.6. From a def stainpoint it seem completely possible. Just looking for someone to chime in here who has done this or similar. BTW does a new install still come wit the 3 demo licenses... ? That could be useful for testing. On Tue, 11/25/14, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: ITSM 7 Defs Running on ARS 7.6 To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 5:59 PM ** I would say yes...they are entitled to it and received it during their support window On Tue, Nov 25, 2014 at 3:54 PM, Jason Miller jason.mil...@gmail.com wrote: ** You and LJ are likely correct. I have heard similar things. It is just odd to me and seems against how a typical license agreement is written. I am so use to you can use this as long as you pay us (for server
Re: Remedy Test Plan
Well I guess some knowledge is open for sharing and some is not. I for one am
secure enough in my skills and experience to not be threatned by another
consultant in any area. There is allways someone out there that knows more than
you and someone else that knows less. I think by sharing we move the whole
thing forward but that just me..
On Wed, 11/26/14, Carl Wilson carlbwil...@gmail.com wrote:
Subject: Re: Remedy Test Plan
To: arslist@ARSLIST.ORG
Date: Wednesday, November 26, 2014, 5:05 PM
**
#yiv2787123608 #yiv2787123608 --
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#yiv2787123608 Hi Jason,I think you have hit the nail on
the head, if we supply our IP we have no value anymore.
The other thing to note is that these take time to produce
so why would someone just give them away, that is
professional suicide. Many of the partner companies make a
living out of having teams for testing with their own test
cases (large teams), again these take time to develop and
tweak to get correct so why would they give these away for
free where there is a business for them? AMIGO was the BMC Professional
Services upgrade program, so why would they give away their
IP for free? The older 7.1 Guides actually had
unit tests in them that could form the basis of testing,
however it is not difficult to formulate a plan as the tests
are very generic in nature.
Kind Regards, Carl Wilson From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Jason Miller
Sent: 25 November
2014 20:29
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Test
Plan ** I agree consultants have
them. But I think the rub there is the consultants use
those to make a living. There have been a number of times
I have talked to people/partners/BMC Professional Services
that have the docs/process/whatever I am looking for and say
we can have them for the low, low price of tens of thousands
of dollars by using their services. Jason On Tue, Nov 25, 2014 at 12:19
PM, Scott Hallenger vadr...@yahoo.com
wrote:I find it hard
to belive that not a consultant out there has ever gone
through an upgrade/deployment and had to have the user
population test the newley stood up system. Does not have to
be an official BMC doc. Just any company that has UATd 7.1
ot 7.6. However, my google searches did yield anything
either.
On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com
wrote:
Subject: Re:
Remedy Test Plan
To: arslist@ARSLIST.ORG
Date: Tuesday, November 25, 2014, 2:49 PM
**
I ready
it the same way you did. I wish you
luck
on finding such a document from BMC (and not paying
Professional Services for it).
Jason
On Tue, Nov 25, 2014
at
10:45 AM, JD Hood hood...@gmail.com
wrote:
**
OK -- I completely misread the original
post
by Scott Hallenger. I
thought he was looking for a UAT test plan...
He was just
looking for the upgrade plan.
My bad.
But if anyone
knows if a BMC blessed UAT plan
exists, strictly
for OOB functionality,
that would be awesome
too!
-JDHood
On Tue, Nov 25,
2014 at
1:39 PM, JD Hood hood...@gmail.com
wrote:
Yep - I've
looked at the files attached
to KA404409
(and the
other related AMIGO pages) and
there is nothing that looks
like a
post-upgrade test-plan that could be used to UAT the
out-of-the-box ITSM -- a test plan that
exercises
the out-of-the-box
modules to validate out-of-the-box
functionality.
Perhaps BMC
took
it down for some reason...
-JDHood
On Tue, Nov 25,
2014 at
12:48 PM, Carin Grobler remedy...@gmail.com
wrote:
**
Look at KA404409 there is templates
attached
On Tue, Nov 25,
2014 at
11:38 AM, Carin Grobler remedy...@gmail.com
wrote:
Are you doing a
parallel upgrade or in
place
On Tue, Nov 25, 2014 at
10:59 AM, JD Hood hood...@gmail.com
wrote:
**
Paged through every Remedy/Atrium/ITSM
Amigo related page I could find
and the only
spreadsheet I saw was for
sizing recommendations.
Like always with BMC docs
Re: ITSM 7 Defs Running on ARS 7.6
without support?.?.? I haven't read the license agreement that closely and am not qualified to be authoritative on the subject but it is my understanding. Jason On Tue, Nov 25, 2014 at 1:10 PM, Scott Hallenger vadr...@yahoo.com wrote: Long story here but they use remedy every day, yet they dont want to upgrade itsm they are happy enough with their itsm as it is. However, they are running in to compliance issues outsode of remedy, like with MS. Again long story, but I'm just checking if this could be a viable plan B. So I really need some ipinions to ring in here. On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: Re: ITSM 7 Defs Running on ARS 7.6 To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 3:17 PM ** You bet it is ok. You have my blessing. smarta$$ off I have not specifically run ITSM 7.1 on ARS 7.6 but largely you should be ok. There are some behaviors that may have changed between ARS 7.1 and 7.6 and might give you a few minor surprises but for the most part the def won't care. I think if anything you might run into more issues with 7.1 binaries and a 7.6 server. Assignment Engine and Approval Engine might be interesting since those are now AR components but were ITSM components in earlier versions. You might choose to no upgrade those as part of the AR upgrade to keep them inline with version that the ITSM def were designed around. From your previous post it sounds like you (or your customer) don't mind if it is an unsupported configuration and are working more to keep the lights on. Really the only way to know will be to stand up a sandbox and test thoroughly. Although if you no longer have support getting licenses for that sandbox could be prohibitive. Your customer might need to check what they want to do (or not do) with reality. How important is Remedy to them? Not important enough to pay for support but important enough to try and keep it updated? Jason On Tue, Nov 25, 2014 at 9:50 AM, Scott Hallenger vadr...@yahoo.com wrote: Seem completely feasable to me, but wanted to consult the minds on this as well. Is it OK to run a full ITSM 7.1 def set on ARS 7.6. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
lolSame here I was just afraid to ask. On Tuesday, November 25, 2014 11:25 AM, Carin Grobler remedy...@gmail.com wrote: **let me know if i could be of more help On Tue, Nov 25, 2014 at 10:02 AM, Rob Dudley duds1...@gmail.com wrote: **Carin - Thanks for the link! Rob On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: **https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: **Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: **Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: **Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM 7 Defs Running on ARS 7.6
Seem completely feasable to me, but wanted to consult the minds on this as well. Is it OK to run a full ITSM 7.1 def set on ARS 7.6. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
No... test plan... post upgrade/install test plan.even down to the use cases if possible.. On Tue, 11/25/14, JD Hood hood...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 1:45 PM ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
I find it hard to belive that not a consultant out there has ever gone through an upgrade/deployment and had to have the user population test the newley stood up system. Does not have to be an official BMC doc. Just any company that has UATd 7.1 ot 7.6. However, my google searches did yield anything either. On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:49 PM ** I ready it the same way you did. I wish you luck on finding such a document from BMC (and not paying Professional Services for it). Jason On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote: ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Re: Remedy Test Plan
Thanks Jason I'll give trhis some thought... On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: OT: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:53 PM ** I saw this in my spam folder after my last reply. I know others have had an issue with Yahoo mail being marked as spam on the List (by Gmail users). You might want to consider creating/using an email address from a service other than Yahoo to make sure everybody on the list is seeing your posts. Jason On Tue, Nov 25, 2014 at 11:04 AM, Scott Hallenger vadr...@yahoo.com wrote: No... test plan... post upgrade/install test plan.even down to the use cases if possible.. On Tue, 11/25/14, JD Hood hood...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 1:45 PM ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Look at the AMIGO program in the DOCS section on BMC. There is a great spreadsheet there that is basically your plan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, November 24, 2014 10:54 AM To: arslist@ARSLIST.ORG Subject: Remedy Test Plan Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: ITSM 7 Defs Running on ARS 7.6
Long story here but they use remedy every day, yet they dont want to upgrade itsm they are happy enough with their itsm as it is. However, they are running in to compliance issues outsode of remedy, like with MS. Again long story, but I'm just checking if this could be a viable plan B. So I really need some ipinions to ring in here. On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: Re: ITSM 7 Defs Running on ARS 7.6 To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 3:17 PM ** You bet it is ok. You have my blessing. smarta$$ off I have not specifically run ITSM 7.1 on ARS 7.6 but largely you should be ok. There are some behaviors that may have changed between ARS 7.1 and 7.6 and might give you a few minor surprises but for the most part the def won't care. I think if anything you might run into more issues with 7.1 binaries and a 7.6 server. Assignment Engine and Approval Engine might be interesting since those are now AR components but were ITSM components in earlier versions. You might choose to no upgrade those as part of the AR upgrade to keep them inline with version that the ITSM def were designed around. From your previous post it sounds like you (or your customer) don't mind if it is an unsupported configuration and are working more to keep the lights on. Really the only way to know will be to stand up a sandbox and test thoroughly. Although if you no longer have support getting licenses for that sandbox could be prohibitive. Your customer might need to check what they want to do (or not do) with reality. How important is Remedy to them? Not important enough to pay for support but important enough to try and keep it updated? Jason On Tue, Nov 25, 2014 at 9:50 AM, Scott Hallenger vadr...@yahoo.com wrote: Seem completely feasable to me, but wanted to consult the minds on this as well. Is it OK to run a full ITSM 7.1 def set on ARS 7.6. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Test Plan
ITSM 7.1 is the same everywhere (until its customized of course). So it stands to reason that there are 1000s of test docs out there that match up directly to itsm 7 OOB. Its an old unsupported system now, no need to keep those docs so close to the chest. On Tue, 11/25/14, Carin Grobler remedy...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 4:10 PM ** Testing an upgrade /install 1. Core functionality of the server and related services2. Validate and test Foundation elements and supporting data3. Use User guides to test base functionality of each ITSM application4. Test all Integration's within ITSM and outside (LDAP, SSO etc)5, Provide key users access to test their day to day processes6. Stress/ Performance testing ( can't tell you how many times this one has bit me ) Hope this helps a wee bit Carin On Tue, Nov 25, 2014 at 2:28 PM, Rick Cook remedyr...@gmail.com wrote: ** Well, those that have would not likely be able to share those documents, because they would be the proprietary property of either their consulting agency or the client. That being said, a generic plan would simply be to test the processes that the ITSM products use. Set up some configuration data, to be sure that the back-end forms are populated. Set up a simple approval process, and be sure that you test that it works. Create a record via email, and test that outgoing ones work, too. Any plug-in (like LDAP or WS) that you use should be tested. Anything that runs as a separate daemon or service should be tested. Be sure that you can access the CMDB from both the Atrium console and from ITSM. It's not rocket surgery. Rick Cook On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote: I find it hard to belive that not a consultant out there has ever gone through an upgrade/deployment and had to have the user population test the newley stood up system. Does not have to be an official BMC doc. Just any company that has UATd 7.1 ot 7.6. However, my google searches did yield anything either. On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote: Subject: Re: Remedy Test Plan To: arslist@ARSLIST.ORG Date: Tuesday, November 25, 2014, 2:49 PM ** I ready it the same way you did. I wish you luck on finding such a document from BMC (and not paying Professional Services for it). Jason On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote: ** OK -- I completely misread the original post by Scott Hallenger. I thought he was looking for a UAT test plan... He was just looking for the upgrade plan. My bad. But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB functionality, that would be awesome too! -JDHood On Tue, Nov 25, 2014 at 1:39 PM, JD Hood hood...@gmail.com wrote: Yep - I've looked at the files attached to KA404409 (and the other related AMIGO pages) and there is nothing that looks like a post-upgrade test-plan that could be used to UAT the out-of-the-box ITSM -- a test plan that exercises the out-of-the-box modules to validate out-of-the-box functionality. Perhaps BMC took it down for some reason... -JDHood On Tue, Nov 25, 2014 at 12:48 PM, Carin Grobler remedy...@gmail.com wrote: ** Look at KA404409 there is templates attached On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote: Are you doing a parallel upgrade or in place On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote: ** Paged through every Remedy/Atrium/ITSM Amigo related page I could find and the only spreadsheet I saw was for sizing recommendations. Like always with BMC docs, this spreadsheet is going to be as easy to find as Bigfoot... -JDHood On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote: ** https://communities.bmc.com/docs/DOC-28417 On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote: ** Claire/Scott - Can you post a link to this AMIGO program you're referring to? I can't seem to find it within the Documentation section on BMC's site. Thanks, Rob D. On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Scott,Docs don't even require a login anymore, let alone a support contract... On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Cant get in there, my clients support expired and they will not renew... On Monday, November 24, 2014 2:31 PM, Sanford, Claire claire.sanf
Remedy Test Plan
Would anyone be willing to share a remedy post migration/upgrade plan that they may have laying around. Any version from 7.1 on would be ok. Any info is better than no info. Thanks in advance my fellow listers.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Post upgrade/instasll test plan needed
Hi I was wondering if anyone might have a post ITSM install/upgrade test plan laying around that thay would be willing to share. Ideally a plan for 7.1 woud be great but 7.x woul be OK as well. I can even extrapolate somthing out of an 8.x plan. Pretty much any version is better than nothing.. Thanks fot your help in advance, and I hope this post makes it up to the board given the issues I have had lately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
No Posts
Oh boy is it annoying that I still cant see my own posts Unless someone replies I have no idea if its even visible. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No Posts
lol...not the case Dan and I can walk chew gum at the same time ;-) On Thu, 11/20/14, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: No Posts To: arslist@ARSLIST.ORG Date: Thursday, November 20, 2014, 12:58 PM ** Dan,I think it's a 'GMail' thing...:) On Thu, Nov 20, 2014 at 10:57 AM, arslist arsl...@danielbloom.ca wrote: ** I had already set that for Scott so I don’t know why he still isn’t get a copy of his own posts. I will assume he didn’t see the post saying he doesn’t see his posts J Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein Sent: November 20, 2014 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: No Posts ** Thanks Dave. I never knew. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Thursday, November 20, 2014 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: No Posts ** You’re correct Rick. It’s under the Subscribe/Unsubscribe options for the list. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, November 20, 2014 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: No Posts ** As I recall, it's an account setting on the ARSlist website. You can switch the flip either way. Most probably have it set the same way you do. Just go to arslist.org to see your messages. Rick Cook On Thu, Nov 20, 2014 at 9:31 AM, Stanley Feinstein st...@projectremedies.com wrote:That's the way it works (or at least that's the way it has worked for me forever). You need to send a copy to yourself. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Thursday, November 20, 2014 9:22 AM To: arslist@ARSLIST.ORG Subject: No Posts Oh boy is it annoying that I still cant see my own posts Unless someone replies I have no idea if its even visible. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.5577 / Virus Database: 4213/8599 - Release Date: 11/20/14 - No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.5577 / Virus Database: 4213/8595 - Release Date: 11/19/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.5577 / Virus Database: 4213/8595 - Release Date: 11/19/14No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.5577 / Virus Database: 4213/8599 - Release Date: 11/20/14_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: No Posts
Yes still getting the bounces also. bouncing from an email address that I dont even know: This is the mail system at host mailout.nyi.internal. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system eberganph...@gmail.com: host gmail-smtp-in.l.google.com[173.194.72.27] said: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's 550-5.7.1 DMARC policy. Please contact administrator of yahoo.com domain if 550-5.7.1 this was a legitimate mail. Please visit 550-5.7.1 http://support.google.com/mail/answer/2451690 to learn about DMARC 550 5.7.1 initiative. g12si2268022pat.91 - gsmtp (in reply to end of DATA command) Forwarded Message: (*1) Post upgrade/instasll test plan needed On Thu, 11/20/14, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: No Posts To: arslist@ARSLIST.ORG Date: Thursday, November 20, 2014, 12:26 PM ** are you still getting bounces? On Thu, Nov 20, 2014 at 10:21 AM, Scott Hallenger vadr...@yahoo.com wrote: Oh boy is it annoying that I still cant see my own posts Unless someone replies I have no idea if its even visible. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Administrator tool 7.1
Does anyone know of a good safe place to download remedy admin tool 7.1? Our support ran out so I can't get it from bmc support site. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Administrator tool 7.1
Does anyone know of a good safe place to download remedy admin tool 7.1? Our support ran out so I can't get it from bmc support site. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
testing because these seem to keep bouncing
Testing because these seem to keep bouncing... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: testing because these seem to keep bouncing
Hi LJ When I post, I do not see my post added to to the list. However I do see them on the website. Are you saying there was a problem and you have changed your filter to remove me from spam...? Thanks in advance... On Tue, 11/18/14, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: testing because these seem to keep bouncing To: arslist@ARSLIST.ORG Date: Tuesday, November 18, 2014, 1:11 PM ** I have a gmail filter that prevents anything from the list from going into spam (which is both good and bad)like this one for instance, would have gone to spam if not for my filter :)... On Tue, Nov 18, 2014 at 11:04 AM, Jason Miller jason.mil...@gmail.com wrote: ** I also received 3 however 2 were in spam. On Tue, Nov 18, 2014 at 9:20 AM, LJ LongWing lj.longw...@gmail.com wrote: ** No Scott...not bouncingI've gotten 3 emails from you today :) On Tue, Nov 18, 2014 at 9:48 AM, Scott Hallenger vadr...@yahoo.com wrote: Testing because these seem to keep bouncing... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy 7.1 download
Does anyone know of a good trustworthy place that I can download the 7.1 user admin tool from My clients Remedy support has expired so DL from BMC is a dead end ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Administrator tool 7.1
Surley it is, but I'm not telling On Tue, 11/18/14, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: Administrator tool 7.1 To: arslist@ARSLIST.ORG Date: Tuesday, November 18, 2014, 1:53 PM ** Anyone that has a current support account could download it from BMC, and send to Scott 'offline'...but I'm not sure if that would be a violation of BMC software policies On Tue, Nov 18, 2014 at 11:52 AM, Samuel J Albury III sjalb...@dne-llc.com wrote: It would be impressive if someone had this on a backup drive. Unfortunately, I just deleted a few older executables from my backup drive. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
test
Test ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy 7.1 on win 2003 going to win 2008 Over the Top upgrade
Hi we are planning to do an over the top upgradde of our remedy win-2003 servers to win-2008 running ITSM 7.1. This means that we will have an existing server running win server2003- with remedy itsm-7 already installed. We are planning to upgrade the existing OS to winserver 2008 and, basically not touch remedy. ITSM7 on win server 2008 is officially not supported according to BMC. However, my clients offshore team running the same setup was able to do this successfully with no problems. Does anyone here have any experience with this setup? Should my client not persue this path? Just wondering if anyone else has been down this road. Please I hope this shows up on the list. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy 7.1 on win 2003 going to win 2008 Over the Top upgrade
Hi we are planning to do an over the top upgradde of our remedy win-2003 servers to win-2008 running ITSM 7.1. This means that we will have an existing server running win server2003- with remedy itsm-7 already installed. We are planning to upgrade the existing OS to winserver 2008 and, basically not touch remedy. ITSM7 on win server 2008 is officially not supported according to BMC. However, my clients offshore team running the same setup was able to do this successfully with no problems. Does anyone here have any experience with this setup? Should my client not persue this path? Just wondering if anyone else has been down this road. Please I hope this shows up on the list. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Administrator tool 7.1
I dont think my posts are making onto the board see below (frustrated) On Tue, 11/18/14, Mail Delivery System mailer-dae...@messagingengine.com wrote: Subject: Undelivered Mail Returned to Sender To: vadr...@yahoo.com Date: Tuesday, November 18, 2014, 3:53 PM This is the mail system at host mailout.nyi.internal. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system eberganph...@gmail.com: host gmail-smtp-in.l.google.com[74.125.31.26] said: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's 550-5.7.1 DMARC policy. Please contact administrator of yahoo.com domain if 550-5.7.1 this was a legitimate mail. Please visit 550-5.7.1 http://support.google.com/mail/answer/2451690 to learn about DMARC 550 5.7.1 initiative. bf2si39057254pbb.76 - gsmtp (in reply to end of DATA command) On Tue, 11/18/14, LJ LongWing lj.longw...@gmail.com wrote: Subject: Re: Administrator tool 7.1 To: arslist@ARSLIST.ORG Date: Tuesday, November 18, 2014, 1:53 PM ** Anyone that has a current support account could download it from BMC, and send to Scott 'offline'...but I'm not sure if that would be a violation of BMC software policies On Tue, Nov 18, 2014 at 11:52 AM, Samuel J Albury III sjalb...@dne-llc.com wrote: It would be impressive if someone had this on a backup drive. Unfortunately, I just deleted a few older executables from my backup drive. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 7.1 on win 2003 going to win 2008 Over the Top upgrade
Well that really funny because each time I post (try to post) I get one of these in my spam folder Undelivered Mail Returned to Sender On Tue, 11/18/14, Hennigan, Sandra, CTR, DSS sandra.hennigan@dss.mil wrote: Subject: Re: Remedy 7.1 on win 2003 going to win 2008 Over the Top upgrade To: arslist@ARSLIST.ORG Date: Tuesday, November 18, 2014, 4:00 PM Scott, I do not have an answer for you but, yes, your email got successfully posted to the list. Thank you, Sandra Sandra Hennigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Tuesday, November 18, 2014 3:53 PM To: arslist@ARSLIST.ORG Subject: Remedy 7.1 on win 2003 going to win 2008 Over the Top upgrade Hi we are planning to do an over the top upgradde of our remedy win-2003 servers to win-2008 running ITSM 7.1. This means that we will have an existing server running win server2003- with remedy itsm-7 already installed. We are planning to upgrade the existing OS to winserver 2008 and, basically not touch remedy. ITSM7 on win server 2008 is officially not supported according to BMC. However, my clients offshore team running the same setup was able to do this successfully with no problems. Does anyone here have any experience with this setup? Should my client not persue this path? Just wondering if anyone else has been down this road. Please I hope this shows up on the list. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Recruiters Odd NDA
I probably jumped the gun a little. On first read it seemed to be saying that I was not allowed to look for a job anywhere while they are shopping my resume around. Which sounded ridiculous. Now they are asking for my SS# and have not even interviewed my. I dunno, I'm just uncomfortable with this one.. From: Lisa Singh lisa.si...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, August 2, 2013 8:00 AM Subject: Re: Recruiters Odd NDA On 8/1/13, Roger Justice rjust2...@aol.com wrote: It is a non compete which is almost impossible to get a lawyer to take you to court for. If you live in a right to work state, which I do I have seen this tried and the court through it out. I was going to post the same thing - non compete clauses are fairly (well were) over here in the UK, but are utterly unenforceable. Double check the NM law you're worried, but I wouldn't worry overly. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Recruiters Odd NDA
Thanks and thats exactly what I did I signed the Non Compete but left my social out. If they have a problem with that then I guess it goodbye. From: Longwing, Lj llongw...@usgs.gov To: arslist@ARSLIST.ORG Sent: Friday, August 2, 2013 9:37 AM Subject: Re: Recruiters Odd NDA ** I had a friend locally that was being asked for his social by a recruiter, similar situation to yours where no interview was scheduled yet...the recruiter stated that it was to perform a background check to ensure there was no fraud on his part before submitting himfor me, the only person needing my social is my employer so they can report my earnings to the government, or so they can do my government issued background investigation...outside of that...I typically don't provide it. On Fri, Aug 2, 2013 at 7:26 AM, Scott Hallenger vadr...@yahoo.com wrote: ** I probably jumped the gun a little. On first read it seemed to be saying that I was not allowed to look for a job anywhere while they are shopping my resume around. Which sounded ridiculous. Now they are asking for my SS# and have not even interviewed my. I dunno, I'm just uncomfortable with this one.. From: Lisa Singh lisa.si...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, August 2, 2013 8:00 AM Subject: Re: Recruiters Odd NDA On 8/1/13, Roger Justice rjust2...@aol.com wrote: It is a non compete which is almost impossible to get a lawyer to take you to court for. If you live in a right to work state, which I do I have seen this tried and the court through it out. I was going to post the same thing - non compete clauses are fairly (well were) over here in the UK, but are utterly unenforceable. Double check the NM law you're worried, but I wouldn't worry overly. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Recruiters Odd NDA
Advice taken...! From: Howard Richter hbr4...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, August 2, 2013 11:59 AM Subject: Re: Recruiters Odd NDA ** Scott, In my 30+ years in IT and a few positions found for me by headhunters, when I am asked for my SS number or other that I would give an employer. I walk away. I do understand that they need to do some type of checkup on the person they want to put in front of a possible employer, but let them verify my public resume. The people who work at some of the headhunters change jobs faster than car salesmen. So my trust goes only so far. Once again something here does not pass the smell test. Howard From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Friday, August 02, 2013 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Recruiters Odd NDA ** I probably jumped the gun a little. On first read it seemed to be saying that I was not allowed to look for a job anywhere while they are shopping my resume around. Which sounded ridiculous. Now they are asking for my SS# and have not even interviewed my. I dunno, I'm just uncomfortable with this one.. From:Lisa Singh lisa.si...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, August 2, 2013 8:00 AM Subject: Re: Recruiters Odd NDA On 8/1/13, Roger Justice rjust2...@aol.com wrote: It is a non compete which is almost impossible to get a lawyer to take you to court for. If you live in a right to work state, which I do I have seen this tried and the court through it out. I was going to post the same thing - non compete clauses are fairly (well were) over here in the UK, but are utterly unenforceable. Double check the NM law you're worried, but I wouldn't worry overly. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Recruiters Odd NDA
I've been goig back and fourth with a recruiter on a position that is totally remote. Mind you I have no hire letter, and have had no interview thus far, and this all started today. I dont know this guy from adam. Below is what he sends me in his NDA doc. Sorry but I refused to sign his doc which he tried to pressure me into signing like a car salesman or something. Did I over react? 1. During the period when Name_Less, Inc. (the “Company”) is marketing your skills and for a period of 3 months thereafter, you shall not directly or indirectly solicit the business of (or otherwise deal in a manner adverse to the Company with) or provide any software engineering, consulting or programming services to any customer or prospective customer of the Company where you are introduced by the Company. Furthermore, during the course of Evaluatory interviews and other meetings that the Company organizes between you and its customers or prospective customers, you agree that you will not offer your services directly or indirectly to (or otherwise deal in a manner adverse to the Company with) the Customers or prospective customers of the Company. 2. In the event that you breach the provisions of this Agreement, you agree to pay the Company as liquidated damages and not as a penalty a further sum of US Dollars Ten Thousand. You acknowledge that liquidated damages in such amount is reasonable under the circumstances in light of the fact that significant damages and expenses will be suffered or incurred by the Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Refresher needed
Awesome... this is blocked at my Job but tonight I will dig into this. If noone minds I'd like to compile all of the wonderful info into 1 doc so that the next guy in my shoes does not have to re-invent the wheel. I'll send it off to LJ when finished. From: Ersland, Rhonda rersl...@firstrepublic.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 30, 2013 12:01 PM Subject: Re: Remedy Refresher needed ** http://bmcremedy4u.blogspot.com/2011/10/remedy-interview-questions.html I used to work in technical support at BMC, and when we interviewed prospective new hires, we asked many questions about basic ARS stuff. I did a Google search for “Remedy interview questions” and found this list (URL above) that provides some excellent brush up questions. If you can answer these, you should do fine in an interview. I hope this helps, Rhonda From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Friday, July 26, 2013 9:18 AM To: arslist@ARSLIST.ORG Subject: Remedy Refresher needed ** Hello everyone I have not posted on the ARS list in years, but I find that I am now in need of the brain power of this list. I have been a developer for about 12-15 years, going all the way back to Remedy 2.0 and Baystone up to remedy ARS 7.6. Unfortunately I now find myself in a situation in which I am derailed. My company has switched off of remedy (and they regret it) and is now using an application called CA Service Desk which is at least 10yers behind Remedy in its evolution. I have been painfully working with CA Service Desk since October of 2012, and have done almost nothing with Remedy. The remedy job market seem pretty good lately and I have been trying to jump back in. I have had several interviews for some great jobs but I have bombed them all because my Remedy detailed knowledge is way too cloudy (use it or lose it). When asked to provide any kind of detailed knowledge I stumble because of my 9mth hiatus. So what I am looking for is this. Is there some kind of free self test, self assessment, or study guide that I can get my hands on to help bring my skills back to the forefront. A simple list of 100 questions would help (anything would help). Thanks in advance and I look forward to your replies. Oh and some final parting advice. If anyone ever tries to point you in the direction of CA Service Desk Run..Run as fast as you can in the other direction. _ARSlist: Where the Answers Are and have been for 20 years_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Refresher needed
Thanks Rhonda but no thanks. Getting those questioned answered on my own is how I will bring my remedy knowledge back to the forefront of my mind... anything else would be the easy lazy way out. But once I get them answered I'll post my work for you and the board review/check. From: Ersland, Rhonda rersl...@firstrepublic.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 30, 2013 12:27 PM Subject: Re: Remedy Refresher needed ** If you need any help answering the questions, email me directly, I’ll do my best to assist: rersl...@firstrepublic.com Have fun! From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Tuesday, July 30, 2013 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Refresher needed ** Awesome... this is blocked at my Job but tonight I will dig into this. If noone minds I'd like to compile all of the wonderful info into 1 doc so that the next guy in my shoes does not have to re-invent the wheel. I'll send it off to LJ when finished. From:Ersland, Rhonda rersl...@firstrepublic.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 30, 2013 12:01 PM Subject: Re: Remedy Refresher needed ** http://bmcremedy4u.blogspot.com/2011/10/remedy-interview-questions.html I used to work in technical support at BMC, and when we interviewed prospective new hires, we asked many questions about basic ARS stuff. I did a Google search for “Remedy interview questions” and found this list (URL above) that provides some excellent brush up questions. If you can answer these, you should do fine in an interview. I hope this helps, Rhonda From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Friday, July 26, 2013 9:18 AM To: arslist@ARSLIST.ORG Subject: Remedy Refresher needed ** Hello everyone I have not posted on the ARS list in years, but I find that I am now in need of the brain power of this list. I have been a developer for about 12-15 years, going all the way back to Remedy 2.0 and Baystone up to remedy ARS 7.6. Unfortunately I now find myself in a situation in which I am derailed. My company has switched off of remedy (and they regret it) and is now using an application called CA Service Desk which is at least 10yers behind Remedy in its evolution. I have been painfully working with CA Service Desk since October of 2012, and have done almost nothing with Remedy. The remedy job market seem pretty good lately and I have been trying to jump back in. I have had several interviews for some great jobs but I have bombed them all because my Remedy detailed knowledge is way too cloudy (use it or lose it). When asked to provide any kind of detailed knowledge I stumble because of my 9mth hiatus. So what I am looking for is this. Is there some kind of free self test, self assessment, or study guide that I can get my hands on to help bring my skills back to the forefront. A simple list of 100 questions would help (anything would help). Thanks in advance and I look forward to your replies. Oh and some final parting advice. If anyone ever tries to point you in the direction of CA Service Desk Run..Run as fast as you can in the other direction. _ARSlist: Where the Answers Are and have been for 20 years_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Refresher needed
I'd say I knew about 65% right off the top. The rest I will have to dig a little to answer. Thank you all again especially you LJ. Keep the comments coming on this. Every bit of this has been helpful. Favorites so far: 1. The questions from LJ 2. The posts about the youtube videos From: Karthik karthik...@gmail.com To: arslist@ARSLIST.ORG Sent: Sunday, July 28, 2013 8:44 PM Subject: Re: Remedy Refresher needed ** Some more answers below: 5) What is a use for an Active Link Guide Can be used to perform any repetitive actions. Say for table looping. 26) List all of the possible uses for guides. They were looking for walking tables? ??? Table walk through is nothing but looping through a table. 27) What is walking tables? Table walk through is nothing 28) when you use CMDBDriver.exe command line utility? Used to push attributes created on cmdb classes to AST forms 31) When you use arsignal command line utility? Arsignal utility contains multiple command line options. But mostly is used to inform an ars server to load definitions from a database. Say if you are in server group, perform changes( workflows, dome field etc) on the admin server and send an arsignal to other servers to load definitions from the db 32) When you use runmacro command line utility? it was used to calls macros from command line when using the aruser tool 34) How many table types are available in ARSystem Database and explain them? T, H, B T - Stores transaction/data values H - history data B - stores references to blob fields. Regards, Karthik On Jul 28, 2013 11:43 PM, Lisa Singh lisa.si...@gmail.com wrote: I had a go an answering these for a laugh - if anyone else wants to put in the stuff I don't know we could have a good study guide for interviews! Also I'm probably wrong on several, so feel free to correct me... 1) What is the difference between and Active Link and a Filter? Active Link is initiated by a client action. A filter runs server-side, independent of client input so can be used to enforce rules, since the user has no control over whether they execute 2) What is a .def file used for? To import and / or export Remedy objects 3) What is a .arx file? Remedy data export file 4) Who is Doug Mueller? One of the founders of Remedy Corp. 5) What is a use for an Active Link Guide? ??? 6) What type of field is the Worklog field? Table 7) Name two DBMSs in which Remedy ARS can run on top of? DB2 Universal, Informix, Oracle, Sybase, and Microsoft SQL 8) What does ARS stand for? Action Request System 9) What are the core fields? * Request ID—Unique tracking number assigned to each request by AR System. * Submitter—Login name of the user who submits a request. * Create Date—Date and time that a request is created. * Assigned To—Person assigned to handle the request. * Last Modified By—User who last modified the request. * Modified Date—Date and time that the request was last modified. * Status—Current status of the request. * Short Description—Brief description of the request. * Status History—Time the request’s status was last changed and who changed it. This field does not appear in forms. To view the information in this field, users must display a request and choose View Status History. 10) What does $MENU$ do? Returns the current menu 11) What is the function of DDE-Poke? Deprecated - something to do with the User tool on windows sending data to a third party application 12) What are ar.ini and ar.conf files used for? ar.ini - environmental preferences that need to be loaded at runtime, essentially a preference file (before my time but I think ar.ini was also client-side for the user tool). ar.conf are server settings that can be (in theory) referenced at any time by the server - conf files are generally in a very particular format, often with delimiters so are a little bit like a database in flat file form. 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? No idea, all old versions. 14) Why ardiff utility is used for? Comparing .def files? 15) How do you deploy your application on web? Create a or import a deployable application, create an entry point (?) 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? wf log - order of operations executing, arerror.log - observe any exceptional conditions, arfilter.og details the specific filters firing, aresc.log details the escalations firing 17) Explain the actions available in active link which are not in Filters. Explain why it is not. (?) stuff related to submitting, like commit changes - anything that requires input from the user. 18) Why ardiff utility is used for? see 14) 19) What is the primary table in the AR System data dictionary? Control - contains things like dbVersion and next available ID for various structure items that can be created 20) How does the AR System manage the data you
Re: Remedy Refresher needed
I'm totally open to that... I just don't want to be on here begging for a Job (boot straps), but if someone wants to extend a hand like that I'm wide open to it. Hell at this point it would probably bring me to tears. From: Tauf Chowdhury taufc...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 29, 2013 10:27 AM Subject: Re: Remedy Refresher needed ** Not trying to sell anything but aside from knowledge and acing interviews, the best way to get a job these days is through professional networking. Fortunately for you, we have something like the WWRUG and local RUGs where you can meet folks. Some of thee people are members of large remedy implementations that require a large remedy support team. Sometimes thy may be on the lookout to replace a team member or add someone to the team. If you can show you have the mindset and ability to understand ITSM and Remedy dev, they may be willing to being you on as a junior member and get you current on your versions. Just to be clear, I'm not affiliated with the WWRUG in a business capacity. I'm just a proponent of networking to help you get hired! Sent from my iPhone On Jul 29, 2013, at 9:19 AM, Scott Hallenger vadr...@yahoo.com wrote: ** I'd say I knew about 65% right off the top. The rest I will have to dig a little to answer. Thank you all again especially you LJ. Keep the comments coming on this. Every bit of this has been helpful. Favorites so far: 1. The questions from LJ 2. The posts about the youtube videos From: Karthik karthik...@gmail.com To: arslist@ARSLIST.ORG Sent: Sunday, July 28, 2013 8:44 PM Subject: Re: Remedy Refresher needed ** Some more answers below: 5) What is a use for an Active Link Guide Can be used to perform any repetitive actions. Say for table looping. 26) List all of the possible uses for guides. They were looking for walking tables? ??? Table walk through is nothing but looping through a table. 27) What is walking tables? Table walk through is nothing 28) when you use CMDBDriver.exe command line utility? Used to push attributes created on cmdb classes to AST forms 31) When you use arsignal command line utility? Arsignal utility contains multiple command line options. But mostly is used to inform an ars server to load definitions from a database. Say if you are in server group, perform changes( workflows, dome field etc) on the admin server and send an arsignal to other servers to load definitions from the db 32) When you use runmacro command line utility? it was used to calls macros from command line when using the aruser tool 34) How many table types are available in ARSystem Database and explain them? T, H, B T - Stores transaction/data values H - history data B - stores references to blob fields. Regards, Karthik On Jul 28, 2013 11:43 PM, Lisa Singh lisa.si...@gmail.com wrote: I had a go an answering these for a laugh - if anyone else wants to put in the stuff I don't know we could have a good study guide for interviews! Also I'm probably wrong on several, so feel free to correct me... 1) What is the difference between and Active Link and a Filter? Active Link is initiated by a client action. A filter runs server-side, independent of client input so can be used to enforce rules, since the user has no control over whether they execute 2) What is a .def file used for? To import and / or export Remedy objects 3) What is a .arx file? Remedy data export file 4) Who is Doug Mueller? One of the founders of Remedy Corp. 5) What is a use for an Active Link Guide? ??? 6) What type of field is the Worklog field? Table 7) Name two DBMSs in which Remedy ARS can run on top of? DB2 Universal, Informix, Oracle, Sybase, and Microsoft SQL 8) What does ARS stand for? Action Request System 9) What are the core fields? * Request ID—Unique tracking number assigned to each request by AR System. * Submitter—Login name of the user who submits a request. * Create Date—Date and time that a request is created. * Assigned To—Person assigned to handle the request. * Last Modified By—User who last modified the request. * Modified Date—Date and time that the request was last modified. * Status—Current status of the request. * Short Description—Brief description of the request. * Status History—Time the request’s status was last changed and who changed it. This field does not appear in forms. To view the information in this field, users must display a request and choose View Status History. 10) What does $MENU$ do? Returns the current menu 11) What is the function of DDE-Poke? Deprecated - something to do with the User tool on windows sending data to a third party application 12) What are ar.ini and ar.conf files used for? ar.ini - environmental preferences that need to be loaded at runtime, essentially a preference file (before my time but I think ar.ini was also client-side for the user tool
Re: Remedy Refresher needed
My advice would be to try to get a Job with a consulting firm that specializes in rapid solutions. These places usually set you up on projects that last from anywhere between a few weeks, to 6 months, to a year. Each time you finish a project your on to another one. This is good because you will be thrown into many different implementations quickly, and forced to learn their setup and how they use the system. I have yet to ever see a company that doe not use ITSM with ate least some level of customization, and there are ways to do that safely. Often when you sign with a company like these they pay for your training, because they can bill you out a a higher rate (Column would be a good example). From: Campbell, Paul (Paul) p...@avaya.com To: arslist@ARSLIST.ORG Sent: Monday, July 29, 2013 10:18 AM Subject: Re: Remedy Refresher needed ** This has prompted me to pose a similar question, I’ve been doing remedy custom development for many years, since the 2.x days (those were painful) but I have never really done any ITSM work. I think I need to get better acquainted with ITSM and how it all works since that seems where the lion’s share of jobs are these days. I know that I could take some remedy training classes, but that is a bit cost prohibitive for an individual to foot the expense, suggestions on first steps? From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, July 26, 2013 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Refresher needed ** if you can answer say 2/3 or 3/4 of those, you should be relatively good at Remedy core administration, but a completely different list of questions would be involved in determining ITSM capabilities of a developer., and those questions don't do anything to determine what sort of process a person would follow to customize an ITSM form. On Fri, Jul 26, 2013 at 12:27 PM, SUBSCRIBE arslist Anonymous ddus...@aim.com wrote: Hi Scott, in addition to what Longwing, L suggested, Since you have had several interviews for some great jobs but I have bombed them all because my Remedy detailed knowledge is way too cloudy (use it or lose it), Post the questions you have compiled from these interviews, may be we call all pitch in to help you with answers.. Here is some help . - if you get no access to current documents, using google search BMC Remedy filetype:pdf .. you will probably get prior version docs, (not 8 but may 7.x) - Doc and know how -- via BMC Communities http://communities.bmc.com - Youtube of Demo of the products. - Search list for Interview Questions - Start reading the problems and solutions of current postings... http://www.mail-archive.com/arslist@arslist.org/msg61596.html 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them?
Remedy Refresher needed
Hello everyone I have not posted on the ARS list in years, but I find that I am now in need of the brain power of this list. I have been a developer for about 12-15 years, going all the way back to Remedy 2.0 and Baystone up to remedy ARS 7.6. Unfortunately I now find myself in a situation in which I am derailed. My company has switched off of remedy (and they regret it) and is now using an application called CA Service Desk which is at least 10yers behind Remedy in its evolution. I have been painfully working with CA Service Desk since October of 2012, and have done almost nothing with Remedy. The remedy job market seem pretty good lately and I have been trying to jump back in. I have had several interviews for some great jobs but I have bombed them all because my Remedy detailed knowledge is way too cloudy (use it or lose it).When asked to provide any kind of detailed knowledge I stumble because of my 9mth hiatus. So what I am looking for is this. Is there some kind of free self test, self assessment, or study guide that I can get my hands on to help bring my skills back to the forefront. A simple list of 100 questions would help (anything would help). Thanks in advance and I look forward to your replies. Oh and some final parting advice. If anyone ever tries to point you in the direction of CA Service Desk Run..Run as fast as you can in the other direction. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Refresher needed
LJ this list is great. Everyone keep them coming. Its not that I don't know the answers. It that they are cloudy when asked to deliver the answer on the fly. I'm very proficient in ARS and ITSM, but it not at the forefront of my mind. Like on one interview last week for a $100hr 1-year to hire job, I was asked How do you delete entries via workflow?. I could not for the life of me remember that the thing was called RUNPROCESS. Although I have ran the gambit on the RUNPROCESS commands in my sleep. Thank you all this is really helpful From: Longwing, Lj llongw...@usgs.gov To: arslist@ARSLIST.ORG Sent: Friday, July 26, 2013 2:44 PM Subject: Re: Remedy Refresher needed ** if you can answer say 2/3 or 3/4 of those, you should be relatively good at Remedy core administration, but a completely different list of questions would be involved in determining ITSM capabilities of a developer., and those questions don't do anything to determine what sort of process a person would follow to customize an ITSM form. On Fri, Jul 26, 2013 at 12:27 PM, SUBSCRIBE arslist Anonymous ddus...@aim.com wrote: Hi Scott, in addition to what Longwing, L suggested, Since you have had several interviews for some great jobs but I have bombed them all because my Remedy detailed knowledge is way too cloudy (use it or lose it), Post the questions you have compiled from these interviews, may be we call all pitch in to help you with answers.. Here is some help . - if you get no access to current documents, using google search BMC Remedy filetype:pdf .. you will probably get prior version docs, (not 8 but may 7.x) - Doc and know how -- via BMC Communities http://communities.bmc.com - Youtube of Demo of the products. - Search list for Interview Questions - Start reading the problems and solutions of current postings... http://www.mail-archive.com/arslist@arslist.org/msg61596.html 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? GOOD LUCK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
