fmer...@adobe.com Now Working

[Dov Isaacs]

It was reported on the Framers list before the holidays that 
fmer...@adobe.commailto:fmer...@adobe.com was not working. I confirmed at the 
time that this was indeed the case.

Apparently, it was inadvertently disabled by our IT group when one of the 
persons monitoring it left the company.

It has been restored and please resume using it to report FrameMaker issues. 
(I cannot guarantee results, but it is the official route to FrameMaker 
development in terms of reporting problems!)

- Dov

PS:   I will be on sabbatical for the next five to six weeks. I will try 
avoiding e-mails other than those that are truly urgent!  :-)

[cid:image001.png@01CE31D4.774F5A40]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com
inline: image001.png___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com

Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

<fmer...@adobe.com> Now Working

[Dov Isaacs]

It was reported on the Framers list before the holidays that fmerror at 
adobe.com<mailto:fmerror at adobe.com> was not working. I confirmed at the time 
that this was indeed the case.

Apparently, it was inadvertently disabled by our IT group when one of the 
persons monitoring it left the company.

It has been restored and please resume using it to report FrameMaker "issues." 
(I cannot guarantee results, but it is the official route to FrameMaker 
development in terms of reporting problems!)

- Dov

PS:   I will be on sabbatical for the next five to six weeks. I will try 
avoiding e-mails other than those that are truly urgent!  :-)

[cid:image001.png at 01CE31D4.774F5A40]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com
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Very slow paging in FM 10 in graphic-heavy files

[Dov Isaacs]

Adding memory beyond 4GB on Windows 32-bit is a total waste. It is not even 
recognized by the operating system!

Maybe the improvement came on the basis of adding faster RAM that was then used 
for the bottom 4GB or perhaps your CPU / motherboard combination accesses 
memory faster when more fully populated (YMMV)! But again, in terms of being 
used, a total waste!

Now if you are on Windows 64-bit, even though FrameMaker is a 32-bit 
application, performance may significantly improve with additional memory 
simply because FrameMaker is not competing for real memory as opposed to 
virtual memory; less paging equals much higher performance.

- Dov

[cid:image001.png at 01CE3048.6D3D5E40]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Keith Soltys
Sent: Tuesday, April 02, 2013 5:55 AM
To: framers at lists.frameusers.com
Subject: RE: Very slow paging in FM 10 in graphic-heavy files

I'm surprised upgrading the RAM made any difference. I thought 32-bit Windows 
only recognizes 4 GB maximum (actually, I think it's something like 3.2 GB).

Regards
Keith

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at 
lists.frameusers.com> [mailto:framers-boun...@lists.frameusers.com] On Behalf 
Of Art & Karen Braun
Sent: Monday, April 01, 2013 9:58 PM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Re: Very slow paging in FM 10 in graphic-heavy files

FM 11.0 / Win 7, 32-bit / Intel i3 cpu

Similar problem in book with 36 chapters.  Significant improvement in response 
time attained by upgrading RAM from 4GB to 8GB.  Though there is still room for 
improvement.

ajb

Mon, Apr 1, 2013 at 5:40 PM, Tammy Van Boening mailto:tammyvb at spectrumwritingllc.com>> wrote:

NOTICE OF CONFIDENTIALITY This e-mail, including all materials contained in or 
attached to this e-mail, contains proprietary and confidential information 
solely for the internal use of the intended recipient. If you have received 
this email in error, please notify us immediately by return e-mail or otherwise 
and ensure that it is permanently deleted from your systems, and do not print, 
copy, distribute or read its contents.

AVIS DE CONFIDENTIALIT? Le pr?sent courriel, y compris tous les documents qu'il 
contient ou qui y sont joints, renferme des renseignements exclusifs et 
confidentiels destin?s uniquement ? l'usage interne du destinataire pr?vu. Si 
vous avez re?u le pr?sent courriel par erreur, veuillez nous aviser 
imm?diatement, notamment par retour de courriel, et vous assurer qu'il est 
supprim? de fa?on permanente de vos syst?mes; veuillez ?galement vous abstenir 
d'imprimer, de copier, de distribuer ou de lire son contenu.
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RE: messages to fmer...@adobe.com bounce

[Dov Isaacs]

I can confirm that there is indeed a problem with the 
fmer...@adobe.commailto:fmer...@adobe.com e-mail address. It is directly 
accessible within Adobe, but bounces everything addressed to it from outside.

I have put in a service call to Adobe’s IT group to fix that problem ASAP.

I’ll let the list know when the problem is resolved (assuming they respond to 
me!)  ☺

- Dov


[cid:image001.png@01CE2BD5.EB4CA420]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Suzanne Bolduc
Sent: Thursday, March 28, 2013 3:03 PM
To: framers@lists.frameusers.com
Subject: messages to fmer...@adobe.com bounce

hi,
would someone know what happens with the e-mail alias 
fmer...@adobe.commailto:fmer...@adobe.com lately? When FM crashed earlier 
this week I tried sending the log file as I normally do but this time it 
bounced. I tried resending again, and tried a couple more times over the last 
days, to no avail.

the Delivery Failure Report tells me that my message
was not delivered to:fmer...@adobe.commailto:fmer...@adobe.com
because:550 No such user - psmtp
I know I was still able to send log files to this address in January.

I found forum posts about a similar issue with an Adobe e-mail alias for a 
different product, but that problem had reportedly been resolved at some point.
is Adobe experiencing problems with their e-mail servers? or are these aliases 
being retired?

thanks,
Suzanne
inline: image001.png___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
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Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

messages to fmer...@adobe.com bounce

[Dov Isaacs]

I can confirm that there is indeed a problem with the fmerror at 
adobe.com<mailto:fmerror at adobe.com> e-mail address. It is directly 
accessible within Adobe, but bounces everything addressed to it from outside.

I have put in a service call to Adobe?s IT group to fix that problem ASAP.

I?ll let the list know when the problem is resolved (assuming they respond to 
me!)  ?

- Dov


[cid:image001.png at 01CE2BD5.EB4CA420]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Suzanne Bolduc
Sent: Thursday, March 28, 2013 3:03 PM
To: framers at lists.frameusers.com
Subject: messages to fmerror at adobe.com bounce

hi,
would someone know what happens with the e-mail alias fmerror at 
adobe.com<mailto:fmerror at adobe.com> lately? When FM crashed earlier this 
week I tried sending the log file as I normally do but this time it bounced. I 
tried resending again, and tried a couple more times over the last days, to no 
avail.

the Delivery Failure Report tells me that my message
was not delivered to:fmerror at adobe.com<mailto:fmerror at adobe.com>
because:550 No such user - psmtp
I know I was still able to send log files to this address in January.

I found forum posts about a similar issue with an Adobe e-mail alias for a 
different product, but that problem had reportedly been resolved at some point.
is Adobe experiencing problems with their e-mail servers? or are these aliases 
being retired?

thanks,
Suzanne
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Custom font renders different when saving as PDF vs print PS and distill

[Dov Isaacs]

Rick and I discussed this over the phone.

The problem appears to be associated with not using the RGB option when using 
the "save as PDF" option.

When you don't use the RGB option, FrameMaker uses the old UNIX FrameMaker 
PostScript generator instead of using the Windows PostScript driver via GDI. 
Apparently that UNIX PostScript generator code had some problems mapping 
characters in Rick's symbol font. It could have been a missing mapping table in 
the font itself.

- Dov

[cid:image001.png at 01CE23E2.E19480B0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Monday, March 18, 2013 11:47 AM
To: Rick Quatro; framers at lists.frameusers.com
Subject: Re: Custom font renders different when saving as PDF vs print PS and 
distill


Before you saved as PDF, did you forget to select the Adobe PDF printer?



On Mon, Mar 18, 2013 at 11:42 AM, Rick Quatro mailto:rick at rickquatro.com>> wrote:

> Hi Framers,

>

> I have a FrameMaker 10 document that uses a custom TTF symbols font. The

> symbols display fine in my FrameMaker document. When I Save As PDF, the

> symbols become squares in the PDF. ...
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RE: FrameMaker-specific preflight problem: update

[Dov Isaacs]

EPS, AI, and PDF are all essentially the same file with different options - not 
really!

Illustrator files input into FrameMaker depend on the Illustrator file being 
saved with PDF compatibility. It is the PDF that FrameMaker really deals with 
in that file, not the actual private Illustrator information.

For PDF files (and thus Illustrator files) imported into a FrameMaker document, 
the PDF content is converted internally into EPS and a high resolution 
preview is created from the PDF.

If importing EPS worked, but importing PDF didn't and the original artwork 
contained live transparency (as in drop shadows, etc.), then the difference 
would be that when creating EPS from Illustrator, transparency is flattened 
immediately since PostScript doesn't support live transparency at all! The PDF 
probably still had the live transparency which should have been properly 
flattened when the PDF was imported and internal EPS was created. If this 
happened with the current FrameMaker release and you are able to (1) repeat the 
problem and (2) share the files with Adobe, I would advise you to report this 
as a serious bug.

- Dov

[cid:image001.png@01CE1FFF.81A419E0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: Matt Sullivan [mailto:m...@mattrsullivan.com]
Sent: Wednesday, March 13, 2013 8:04 AM
To: Steve Rickaby
Cc: framers@lists.frameusers.com
Subject: Re: FrameMaker-specific preflight problem: update

First off, I'm glad you found a workaround.

EPS, AI, and PDF are all essentially the same file with different options, so I 
still wonder what the main issue is.

-Matt

Matt Sullivan
technical communication | online training | eLearning

twitter: @mattrsullivanhttp://twitter.com/mattrsullivan
phone: 714 960-6840

On Mar 13, 2013, at 3:57 AM, Steve Rickaby 
srick...@wordmongers.demon.co.ukmailto:srick...@wordmongers.demon.co.uk 
wrote:


I tried ensuring that the drop shadow was created by a filer rather than an 
effect, and imported the illustration as a PDF. The problem remained.

I then tried importing as an .eps: problem fixed.

So it seems to be specific to an interaction between Illustrator drop shadows, 
FrameMaker's importing of PDF files, and FrameMaker's subsequent PDF generation.

Thanks to everyone who responded to this.
--
Steve


inline: image001.png___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
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Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

RE: Copy of FM 9 for coworker

[Dov Isaacs]

And said retail FM9 license must not have previously used as the basis for an 
upgrade!

- Dov

[cid:image001.png@01CE2002.467E2A60]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Matt Sullivan
Sent: Wednesday, March 13, 2013 9:55 AM
To: Harvey, Peggy
Cc: framers@lists.frameusers.com
Subject: Re: Copy of FM 9 for coworker

If you can find someone willing to part with (sell) a retail FM 9 license, 
Adobe allows transfer of licenses, details are at
http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

-Matt

Matt Sullivan
technical communication | online training | eLearning

twitter: @mattrsullivanhttp://twitter.com/mattrsullivan
phone: 714 960-6840

On Mar 12, 2013, at 10:35 AM, Harvey, Peggy 
peggy_har...@alliedtelesis.commailto:peggy_har...@alliedtelesis.com wrote:


Hi Framers,

Does anyone know where I can get a copy of (and license for) Frame 9 for a 
coworker? He's at a different site (and country) than I am. I have the install 
CD but my office only  has a single-use license.

Thanks,

Peggy
inline: image001.png___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com

Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

FrameMaker-specific preflight problem: update

[Dov Isaacs]

EPS, AI, and PDF are all essentially the same file with different options - not 
really!

Illustrator files input into FrameMaker depend on the Illustrator file being 
saved with PDF compatibility. It is the PDF that FrameMaker really deals with 
in that file, not the actual private Illustrator information.

For PDF files (and thus Illustrator files) imported into a FrameMaker document, 
the PDF content is converted internally into EPS and a high resolution 
"preview" is created from the PDF.

If importing EPS worked, but importing PDF didn't and the original artwork 
contained live transparency (as in drop shadows, etc.), then the difference 
would be that when creating EPS from Illustrator, transparency is flattened 
immediately since PostScript doesn't support live transparency at all! The PDF 
probably still had the live transparency which should have been properly 
flattened when the PDF was imported and internal EPS was created. If this 
happened with the current FrameMaker release and you are able to (1) repeat the 
problem and (2) share the files with Adobe, I would advise you to report this 
as a serious bug.

- Dov

[cid:image001.png at 01CE1FFF.81A419E0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: Matt Sullivan [mailto:m...@mattrsullivan.com]
Sent: Wednesday, March 13, 2013 8:04 AM
To: Steve Rickaby
Cc: framers at lists.frameusers.com
Subject: Re: FrameMaker-specific preflight problem: update

First off, I'm glad you found a workaround.

EPS, AI, and PDF are all essentially the same file with different options, so I 
still wonder what the main issue is.

-Matt

Matt Sullivan
technical communication | online training | eLearning

twitter: @mattrsullivan<http://twitter.com/mattrsullivan>
phone: 714 960-6840

On Mar 13, 2013, at 3:57 AM, Steve Rickaby mailto:srickaby at wordmongers.demon.co.uk>> wrote:


I tried ensuring that the drop shadow was created by a filer rather than an 
effect, and imported the illustration as a PDF. The problem remained.

I then tried importing as an .eps: problem fixed.

So it seems to be specific to an interaction between Illustrator drop shadows, 
FrameMaker's importing of PDF files, and FrameMaker's subsequent PDF generation.

Thanks to everyone who responded to this.
--
Steve


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Copy of FM 9 for coworker

[Dov Isaacs]

And said "retail FM9 license" must not have previously used as the basis for an 
upgrade!

- Dov

[cid:image001.png at 01CE2002.467E2A60]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Matt Sullivan
Sent: Wednesday, March 13, 2013 9:55 AM
To: Harvey, Peggy
Cc: framers at lists.frameusers.com
Subject: Re: Copy of FM 9 for coworker

If you can find someone willing to part with (sell) a retail FM 9 license, 
Adobe allows transfer of licenses, details are at
http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

-Matt

Matt Sullivan
technical communication | online training | eLearning

twitter: @mattrsullivan<http://twitter.com/mattrsullivan>
phone: 714 960-6840

On Mar 12, 2013, at 10:35 AM, "Harvey, Peggy" mailto:Peggy_Harvey at alliedtelesis.com>> wrote:


Hi Framers,

Does anyone know where I can get a copy of (and license for) Frame 9 for a 
coworker? He's at a different site (and country) than I am. I have the install 
CD but my office only  has a single-use license.

Thanks,

Peggy
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RE: Does a FrameMaker Reader/Viewer exist?

[Dov Isaacs]

On behalf of Adobe ...

There hasn't been a FrameViewer product for many years, dating back to the era 
of FrameMaker 5.5.6 or so. And Richard is correct. PDF became Adobe's final 
form file format for viewing content from any Adobe application via our free 
Adobe Reader.

- Dov

[cid:image001.png@01CE1C02.27690770]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Combs, Richard
Sent: Friday, March 08, 2013 12:47 PM
To: Anderson, Ben; 'Christin CG. Gudme'; framers@lists.frameusers.com
Subject: RE: Does a FrameMaker Reader/Viewer exist?


Anderson, Ben wrote:

 There used to be a product called FrameViewer that functioned much like Adobe

 Reader, but for Frame files (obviously).



 It was a LONG time ago when I used it (Frame v. 2 or 3).  Not sure if it, or a

 comparable product is still available.  You might contact Adobe and see.



I believe Alan is correct about FM 5.5.6, and I'm pretty sure FrameViewer was 
discontinued before FM 6 came out.



The comparable product ever since has been Acrobat/Adobe Reader. You can 
easily create a PDF of any FM document, complete with working links, and anyone 
can view it with the free Reader. So FrameViewer didn't seem to serve any 
useful purpose.



Richard G. Combs


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http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com

Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

Does a FrameMaker Reader/Viewer exist?

[Dov Isaacs]

On behalf of Adobe ...

There hasn't been a FrameViewer product for many years, dating back to the era 
of FrameMaker 5.5.6 or so. And Richard is correct. PDF became Adobe's final 
form file format for viewing content from any Adobe application via our free 
Adobe Reader.

- Dov

[cid:image001.png at 01CE1C02.27690770]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Combs, Richard
Sent: Friday, March 08, 2013 12:47 PM
To: Anderson, Ben; 'Christin CG. Gudme'; framers at lists.frameusers.com
Subject: RE: Does a FrameMaker Reader/Viewer exist?


Anderson, Ben wrote:

> There used to be a product called FrameViewer that functioned much like Adobe

> Reader, but for Frame files (obviously).

>

> It was a LONG time ago when I used it (Frame v. 2 or 3).  Not sure if it, or a

> comparable product is still available.  You might contact Adobe and see.



I believe Alan is correct about FM 5.5.6, and I'm pretty sure FrameViewer was 
discontinued before FM 6 came out.



The "comparable product" ever since has been Acrobat/Adobe Reader. You can 
easily create a PDF of any FM document, complete with working links, and anyone 
can view it with the free Reader. So FrameViewer didn't seem to serve any 
useful purpose.



Richard G. Combs


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RE: FrameMaker has detected a problem and must quit Really?!

[Dov Isaacs]

All,

Sorry I couldn't respond to this thread earlier. Driving much of the day 
yesterday and I don't do e-mail while driving.  :)

I am seriously hoping that there was a serious misunderstanding between Ken 
Poshedly and the tech support person he spoke with. Maybe a language issue one 
of a definition of what a data file is.

For the record, there is absolutely no restriction in FrameMaker - any version 
- as to where FrameMaker document files (.fm files), FrameMaker book files, or 
any assets used by same may reside on a user's system. As long as Windows can 
open the file for input and output, FrameMaker can open the document or book. 
FrameMaker documents may be on the system volume or any other volume available 
under Windows including external drives, SSDs, thumb drives, network shares, 
etc.

Then there are the data files used internally by FrameMaker including those 
in X:\Program Files (x86)\Adobe\AdobeFrameMaker11\fminit where X:\Program 
Files (x86)\Adobe\AdobeFrameMaker11 is the location where you designate that 
FrameMaker be installed and 
C:\Users\username\AppData\Roaming\Adobe\FrameMaker\11  where  username is the 
user's Window login ID. Maybe there was some issue of what happens if you 
designate a location for FrameMaker installation that isn't the system volume 
or if you move the C:\Users\username directory to someplace other than the 
system volume. I have not experienced problems with FrameMaker 11 installed on 
a volume other than the system volume. I have not attempted to muck around with 
location of the C:\Users\username directory which could be playing with fire 
with not only FrameMaker, but other Windows applications.

Nonetheless, assuming a reasonably normal installation of FrameMaker 11, you 
should have no problem with storing your FrameMaker documents and associated 
assets anywhere that you can open a file within your system's file system.

- Dov

[cid:image001.png@01CE0AB3.DDADED30]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of dave.st...@gdc4s.com
Sent: Wednesday, February 13, 2013 11:50 AM
To: framers@lists.frameusers.com; techw...@techwr-l.com
Subject: RE: FrameMaker has detected a problem and must quit Really?!

2013-02-13-03T19:50Z

¡_YIKES_!

If Ken was informed correctly, below - and I _really_ hope he was _not_ - then 
that effectively rings the death knell of FrameMaker's use by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but I'm 
happy to report that I haven't encountered this type of problem.  To conform to 
_corporate_requirements_ we have FrameMaker installed on our C:\ drives, but 
the files we produce and edit are on a server, so we work with them across our 
local area network and, sometimes, the wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the 
information Ken posted below?

¡Thanks!
Dave Stamm
Information Engineer
General Dynamics C4 Systems, Inc.
Integrated Log Engr Svc, Logistics Section
1700 Magnavox Way, Suite 200 We'll hit your targets from here.(tm)
Fort Wayne, Indiana  46804-1552; US
tel:  260-434-9620 fax:  260.434.9501 / 9509
dave.st...@gdc4s.commailto:dave.st...@gdc4s.com http://www.gdc4s.com/

This message and / or attachments may include information subject to GDC4S S.P. 
1.8.6 and GD Corporate Policy 07-105 and are intended to be accessed only by 
authorized recipients.  Use, storage and transmission are governed by General 
Dynamics and its policies.  Contractual restrictions apply to third parties.  
Recipients should refer to the policies or contract to determine proper 
handling.   Unauthorized review, use, disclosure or distribution is prohibited. 
 If you are not an intended recipient, please contact the sender and destroy 
all copies of the original message.

From: 
framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.netmailto:syed.hos...@aeris.net)
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshe...@bellsouth.netmailto:poshe...@bellsouth.net; 
rob...@lauriston.commailto:rob...@lauriston.com; 
framers@lists.frameusers.commailto:framers@lists.frameusers.com; 
techw...@techwr-l.commailto:techw...@techwr-l.com
Subject: RE: FrameMaker has detected a problem and must quit Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly 
poshe...@bellsouth.netmailto:poshe...@bellsouth.net wrote:
 I just learned from Adobe tech support (via

RE: FrameMaker has detected a problem and must quit Really?!

[Dov Isaacs]

All:

I would really appreciate it if when you interact with anyone in Adobe 
Technical Support or Adobe Customer Support, you get the actual name (or id) of 
the person you are speaking to as well as the case number associated with your 
call. Every call has a case number even if the person doesn't tell you it. If 
you have that case number, we can trace back to whoever gave you such gross 
misinformation and send them off to the Gulag for regrooving or possibly 
terminate their association with our providers if there is a pattern of 
providing gross misinformation to our customers. If they refuse to provide a 
case number for your call, demand to speak with a supervisor!!!

- Dov (angry in San Jose)

[cid:image001.png@01CE0AB5.40A2EA20]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Sgammato
Sent: Wednesday, February 13, 2013 12:12 PM
To: Alan T Litchfield
Cc: framers@lists.frameusers.com
Subject: Re: FrameMaker has detected a problem and must quit Really?!


I have been told numerous times by Adobe support personnel that it is

a bad idea to have .fm files on a different drive from the

installation directory. Nonetheless I have installed FM on C:\ and

worked on network files for many years without serious problems (or

rather, problems could always be traced tio another source).

john
inline: image001.png___


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Send administrative questions to listad...@frameusers.com. Visit
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RE: FrameMaker has detected a problem and must quit Really?!

[Dov Isaacs]

With regards to network folders and drives, Adobe software in general is 
essentially unaware of the media and location of the file. The provided file 
path, whether provided explicitly by the user with a file open dialog or 
implicitly as a link in a document is used as is for operating system file 
access calls. That having been said, when one accesses files on remote and/or 
slow links or even with semi-reliable media (such as old and scratched CD-Rs 
and DVD-Rs), read errors and/or timeouts can and do occur that are much less 
likely than when accessing a file on a local drive. The Adobe applications 
typically don't attempt any special recovery operations when such read errors 
and/or timeouts occur. That is likely the source of problems reported.

- Dov

[cid:image001.png@01CE0AB6.8EBB5390]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: Wednesday, February 13, 2013 12:32 PM
To: Alan T Litchfield; framers@lists.frameusers.com
Subject: RE: FrameMaker has detected a problem and must quit Really?!


I think that there may be some confusion about local vs. network 
folders/drives. Perhaps I read too much into Ken's responses from the Adobe 
tech!



In my case, all application executables are on my drive C and the data files 
are on drive E on the _same_ system. I.e., drive E is _not_ a network-mounted 
drive ... it is physically installed on my laptop.



For this all local drives arrangement, there should _never_ be any issue for 
any modern Windows application.



However, if the data files are on a network server, even if that folder/drive 
is mounted as a local drive letter in Windows, then I can see where 
incorrect permissions on that remote location can cause confusion and access 
issues. You _have_ to have write permission on that remote drive/folder for 
example.



FWIW, I have used FrameMaker on a network without problems. I regularly back up 
my files onto a network server (into a folder where I have read/write access). 
Indeed, I just checked ... I don't have any difficulty opening those remote 
files, editing/saving, etc.



The point being that things on networks just have to be set up correctly, so an 
Adobe tech may want to _not_ recommend this for everybody. Regardless, I would 
not consider that as official Adobe policy.



Z
inline: image001.png___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
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Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

RE: FrameMaker has detected a problem and must quit Really?!

[Dov Isaacs]

Yes, please provide the contact information for the “service tech” who gave you 
that misinformation!!!

- Dov

[cid:image001.png@01CE0AE1.980BC2B0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Ken Poshedly
Sent: Wednesday, February 13, 2013 12:17 PM
To: dave.st...@gdc4s.com; framers@lists.frameusers.com; techw...@techwr-l.com
Subject: Re: FrameMaker has detected a problem and must quit Really?!

To all,

I will be glad to supply the specific adobe.com e-mail address for the service 
tech (Shekhar, in India) that I talked with earlier today (Wednesday) in 
private (off-list) e-mails.

He was very professional, seemed to understand the specifics of my problem and 
even phoned me right back when our call dropped.

I also provided him with the specific internal error numbers that came up in 
the FM 11.0 crash notification pop-up window. (They were the same at each 
crash.)

He then confirmed what I described and asked if I could be placed on hold 
while he checked into it.

I was on hold perhaps no more than a minute when he came back on the line and 
told me that the fix is to place the working files on the same hard drive where 
FM 11.0 is installed.

I inquired as to if he is sure about this and he agreed without hesitation, 
saying this was sp[ecific with FM 11.0 (I don't recall if it does or will apply 
to FM 12.0.)

As I described in another e-mail here, that SEEMS to have cleared up my 
coworker's problem. It's been an hour or so since he got back into things and 
so far, no more crashes.

Please note that my coworker's FM crash problems occurred intermittently, 
perhaps several times a week and not all day every day, so we'll have to see 
what happens over the next few days, etc.

I'm still on FM 8.0 and because I like the user interface as it is and I've had 
no crash problems, I might just stay with it, eh?

-- Ken in Atlanta


From: dave.st...@gdc4s.commailto:dave.st...@gdc4s.com 
dave.st...@gdc4s.commailto:dave.st...@gdc4s.com
To: framers@lists.frameusers.commailto:framers@lists.frameusers.com; 
techw...@techwr-l.commailto:techw...@techwr-l.com
Sent: Wed, February 13, 2013 2:52:16 PM
Subject: RE: FrameMaker has detected a problem and must quit Really?!
2013-02-13-03T19:50Z

¡_YIKES_!

If Ken was informed correctly, below — and I _really_ hope he was _not_ — then 
that effectively rings the death knell of FrameMaker’s use by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but I’m 
happy to report that I haven’t encountered this type of problem.  To conform to 
_corporate_requirements_ we have FrameMaker installed on our C:\ drives, but 
the files we produce and edit are on a server, so we work with them across our 
local area network and, sometimes, the wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the 
information Ken posted below?

¡Thanks!
Dave Stamm
Information Engineer
General Dynamics C4 Systems, Inc.
Integrated Log Engr Svc, Logistics Section
1700 Magnavox Way, Suite 200 We'll hit your targets from here.™
Fort Wayne, Indiana  46804-1552; US
tel:  260-434-9620 fax:  260.434.9501 / 9509
dave.st...@gdc4s.commailto:dave.st...@gdc4s.com http://www.gdc4s.com/

This message and / or attachments may include information subject to GDC4S S.P. 
1.8.6 and GD Corporate Policy 07-105 and are intended to be accessed only by 
authorized recipients.  Use, storage and transmission are governed by General 
Dynamics and its policies.  Contractual restrictions apply to third parties.  
Recipients should refer to the policies or contract to determine proper 
handling.   Unauthorized review, use, disclosure or distribution is prohibited. 
 If you are not an intended recipient, please contact the sender and destroy 
all copies of the original message.

From: 
framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.netmailto:syed.hos...@aeris.net)
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshe...@bellsouth.netmailto:poshe...@bellsouth.net; 
rob...@lauriston.commailto:rob...@lauriston.com; 
framers@lists.frameusers.commailto:framers@lists.frameusers.com; 
techw...@techwr-l.commailto:techw...@techwr-l.com
Subject: RE: FrameMaker has detected a problem and must quit Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly 
poshe...@bellsouth.netmailto:poshe...@bellsouth.net wrote:
 I just

"FrameMaker has detected a problem and must quit" Really?!

[Dov Isaacs]

All,

Sorry I couldn't respond to this thread earlier. Driving much of the day 
yesterday and I don't "do e-mail" while driving.  :)

I am seriously hoping that there was a serious misunderstanding between Ken 
Poshedly and the tech support person he spoke with. Maybe a language issue one 
of a definition of what a "data file" is.

For the record, there is absolutely no restriction in FrameMaker - any version 
- as to where FrameMaker document files (.fm files), FrameMaker book files, or 
any assets used by same may reside on a user's system. As long as Windows can 
open the file for input and output, FrameMaker can open the document or book. 
FrameMaker documents may be on the system volume or any other volume available 
under Windows including external drives, SSDs, thumb drives, network shares, 
etc.

Then there are the "data files" used internally by FrameMaker including those 
in <X:\Program Files (x86)\Adobe\AdobeFrameMaker11\fminit> where X:\Program 
Files (x86)\Adobe\AdobeFrameMaker11 is the location where you designate that 
FrameMaker be installed and 
<C:\Users\username\AppData\Roaming\Adobe\FrameMaker\11>  where  username is the 
user's Window login ID. Maybe there was some issue of what happens if you 
designate a location for FrameMaker installation that isn't the system volume 
or if you move the <C:\Users\username> directory to someplace other than the 
system volume. I have not experienced problems with FrameMaker 11 installed on 
a volume other than the system volume. I have not attempted to muck around with 
location of the <C:\Users\username> directory which could be playing with fire 
with not only FrameMaker, but other Windows applications.

Nonetheless, assuming a reasonably normal installation of FrameMaker 11, you 
should have no problem with storing your FrameMaker documents and associated 
assets anywhere that you can open a file within your system's file system.

        - Dov

[cid:image001.png at 01CE0AB3.DDADED30]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of dave.st...@gdc4s.com
Sent: Wednesday, February 13, 2013 11:50 AM
To: framers at lists.frameusers.com; techwr-l at techwr-l.com
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

2013-02-13-03T19:50Z

?_YIKES_!

If Ken was informed correctly, below - and I _really_ hope he was _not_ - then 
that effectively rings the death knell of FrameMaker's use by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but I'm 
happy to report that I haven't encountered this type of problem.  To conform to 
_corporate_requirements_ we have FrameMaker installed on our C:\ drives, but 
the files we produce and edit are on a server, so we work with them across our 
local area network and, sometimes, the wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the 
information Ken posted below?

?Thanks!
Dave Stamm
Information Engineer
General Dynamics C4 Systems, Inc.
Integrated Log Engr Svc, Logistics Section
1700 Magnavox Way, Suite 200 We'll hit your targets from here.(tm)
Fort Wayne, Indiana  46804-1552; US
tel:  260-434-9620 fax:  260.434.9501 / 9509
dave.stamm at gdc4s.com<mailto:dave.stamm at gdc4s.com> 
http://www.gdc4s.com/

This message and / or attachments may include information subject to GDC4S S.P. 
1.8.6 and GD Corporate Policy 07-105 and are intended to be accessed only by 
authorized recipients.  Use, storage and transmission are governed by General 
Dynamics and its policies.  Contractual restrictions apply to third parties.  
Recipients should refer to the policies or contract to determine proper 
handling.   Unauthorized review, use, disclosure or distribution is prohibited. 
 If you are not an intended recipient, please contact the sender and destroy 
all copies of the original message.

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at 
lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On 
Behalf Of Syed Zaeem Hosain (Syed.Hosain at 
aeris.net<mailto:syed.hos...@aeris.net>)
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshedly at bellsouth.net<mailto:poshedly at bellsouth.net>; 
robert at lauriston.com<mailto:robert at lauriston.com>; framers at 
lists.frameusers.com<mailto:framers at lists.frameusers.com>; techwr-l at 
techwr-l.com<mailto:techwr-l at techwr-l.com>

"FrameMaker has detected a problem and must quit" Really?!

[Dov Isaacs]

All:

I would really appreciate it if when you interact with anyone in Adobe 
Technical Support or Adobe Customer Support, you get the actual name (or id) of 
the person you are speaking to as well as the case number associated with your 
call. Every call has a case number even if the person doesn't tell you it. If 
you have that case number, we can trace back to whoever gave you such gross 
misinformation and send them off to the Gulag for regrooving or possibly 
terminate their association with our providers if there is a pattern of 
providing gross misinformation to our customers. If they refuse to provide a 
case number for your call, demand to speak with a supervisor!!!

- Dov ("angry in San Jose")

[cid:image001.png at 01CE0AB5.40A2EA20]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Sgammato
Sent: Wednesday, February 13, 2013 12:12 PM
To: Alan T Litchfield
Cc: framers at lists.frameusers.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!


I have been told numerous times by Adobe support personnel that it is

a bad idea to have .fm files on a different drive from the

installation directory. Nonetheless I have installed FM on C:\ and

worked on network files for many years without serious problems (or

rather, problems could always be traced tio another source).

john
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"FrameMaker has detected a problem and must quit" Really?!

[Dov Isaacs]

With regards to network folders and drives, Adobe software in general is 
essentially unaware of the media and location of the file. The provided file 
path, whether provided explicitly by the user with a file open dialog or 
implicitly as a link in a document is used "as is" for operating system file 
access calls. That having been said, when one accesses files on remote and/or 
slow links or even with semi-reliable media (such as old and scratched CD-Rs 
and DVD-Rs), read errors and/or timeouts can and do occur that are much less 
likely than when accessing a file on a "local" drive. The Adobe applications 
typically don't attempt any special recovery operations when such read errors 
and/or timeouts occur. That is likely the source of problems reported.

- Dov

[cid:image001.png at 01CE0AB6.8EBB5390]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Wednesday, February 13, 2013 12:32 PM
To: Alan T Litchfield; framers at lists.frameusers.com
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!


I think that there may be some confusion about local vs. network 
folders/drives. Perhaps I read too much into Ken's responses from the Adobe 
tech!



In my case, all application executables are on my drive C and the data files 
are on drive E on the _same_ system. I.e., drive E is _not_ a network-mounted 
drive ... it is physically installed on my laptop.



For this "all local drives" arrangement, there should _never_ be any issue for 
any modern Windows application.



However, if the data files are on a network server, even if that folder/drive 
is "mounted" as a "local" drive letter in Windows, then I can see where 
incorrect permissions on that remote location can cause confusion and access 
issues. You _have_ to have write permission on that remote drive/folder for 
example.



FWIW, I have used FrameMaker on a network without problems. I regularly back up 
my files onto a network server (into a folder where I have read/write access). 
Indeed, I just checked ... I don't have any difficulty opening those remote 
files, editing/saving, etc.



The point being that things on networks just have to be set up correctly, so an 
Adobe tech may want to _not_ recommend this for everybody. Regardless, I would 
not consider that as official Adobe policy.



Z
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"FrameMaker has detected a problem and must quit" Really?!

[Dov Isaacs]

Yes, please provide the contact information for the ?service tech? who gave you 
that misinformation!!!

- Dov

[cid:image001.png at 01CE0AE1.980BC2B0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Ken Poshedly
Sent: Wednesday, February 13, 2013 12:17 PM
To: Dave.Stamm at gdc4s.com; framers at lists.frameusers.com; techwr-l at 
techwr-l.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

To all,

I will be glad to supply the specific adobe.com e-mail address for the service 
tech (Shekhar, in India) that I talked with earlier today (Wednesday) in 
private (off-list) e-mails.

He was very professional, seemed to understand the specifics of my problem and 
even phoned me right back when our call dropped.

I also provided him with the specific internal error numbers that came up in 
the FM 11.0 crash notification pop-up window. (They were the same at each 
crash.)

He then confirmed what I described and asked if I could be placed on "hold" 
while he checked into it.

I was on hold perhaps no more than a minute when he came back on the line and 
told me that the fix is to place the working files on the same hard drive where 
FM 11.0 is installed.

I inquired as to if he is sure about this and he agreed without hesitation, 
saying this was sp[ecific with FM 11.0 (I don't recall if it does or will apply 
to FM 12.0.)

As I described in another e-mail here, that SEEMS to have cleared up my 
coworker's problem. It's been an hour or so since he got back into things and 
so far, no more crashes.

Please note that my coworker's FM crash problems occurred intermittently, 
perhaps several times a week and not all day every day, so we'll have to see 
what happens over the next few days, etc.

I'm still on FM 8.0 and because I like the user interface as it is and I've had 
no crash problems, I might just stay with it, eh?

-- Ken in Atlanta


From: "Dave.Stamm at gdc4s.com<mailto:Dave.Stamm at gdc4s.com>" mailto:dave.st...@gdc4s.com>>
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>; 
techwr-l at techwr-l.com<mailto:techwr-l at techwr-l.com>
Sent: Wed, February 13, 2013 2:52:16 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!
2013-02-13-03T19:50Z

?_YIKES_!

If Ken was informed correctly, below ? and I _really_ hope he was _not_ ? then 
that effectively rings the death knell of FrameMaker?s use by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but I?m 
happy to report that I haven?t encountered this type of problem.  To conform to 
_corporate_requirements_ we have FrameMaker installed on our C:\ drives, but 
the files we produce and edit are on a server, so we work with them across our 
local area network and, sometimes, the wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the 
information Ken posted below?

?Thanks!
Dave Stamm
Information Engineer
General Dynamics C4 Systems, Inc.
Integrated Log Engr Svc, Logistics Section
1700 Magnavox Way, Suite 200 We'll hit your targets from here.?
Fort Wayne, Indiana  46804-1552; US
tel:  260-434-9620 fax:  260.434.9501 / 9509
dave.stamm at gdc4s.com<mailto:dave.stamm at gdc4s.com> 
http://www.gdc4s.com/

This message and / or attachments may include information subject to GDC4S S.P. 
1.8.6 and GD Corporate Policy 07-105 and are intended to be accessed only by 
authorized recipients.  Use, storage and transmission are governed by General 
Dynamics and its policies.  Contractual restrictions apply to third parties.  
Recipients should refer to the policies or contract to determine proper 
handling.   Unauthorized review, use, disclosure or distribution is prohibited. 
 If you are not an intended recipient, please contact the sender and destroy 
all copies of the original message.

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at 
lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On 
Behalf Of Syed Zaeem Hosain (Syed.Hosain at 
aeris.net<mailto:syed.hos...@aeris.net>)
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshedly at bellsouth.net<mailto:poshedly at bellsouth.net>; 
robert at lauriston.com<mailto:robert at lauriston.com>; framers at 
lists.frameusers.com<mailto:framers at lists.frameusers.com>; techwr-l at 
techwr-l.com<mailt

RE: The Zapfdingbats Font Family is not available. (Was: Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!)

[Dov Isaacs]

To be very clear, Adobe has not shipped a copy of Zapf Dingbats with FrameMaker 
since FrameMaker 5.5.6 if I recall correctly.

However, in fact, every printer with Adobe PostScript 3 still ships with a 
host-installable Type 1 (both for Windows and Macintosh) versions of Zapf 
Dingbats.

The real issue appears to be not whether Adobe ships this font under what 
circumstances, but rather, whether the users install the font (assuming they 
have use of an Adobe PostScript 3 device) and a likely bug/omission in 
FrameMaker by which a font substitution is made without making a character 
remapping to Unicode at the same time.

- Dov

[cid:image001.png@01CDF919.2249C150]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Simon BUCH
Sent: Monday, January 21, 2013 1:16 AM
To: Craig Ede
Cc: framers
Subject: The Zapfdingbats Font Family is not available. (Was: Updating older 
versions of Adobe fonts? Slightly off-topic, but related in a way!)


Dear Craig,



I experienced this same issue as my company's product reads in *alot* of

XML content, and one of the customers panics whenever they see _any_

FrameMaker 'console' messages.



The mapping appears to be made in an entity formats document:

 C:\Program Files\Adobe\AdobeFrameMaker10\Structure\entfmts

which has a rather historic comment that FrameMaker+SGML copies

character formats and user variables from this file while importing

SDATA entities from SGML documents.



This isn't the first occurrence of where Adobe ships files that

reference fonts that are no longer supplied, and probably won't be the last.



// Simon BUCH
inline: image001.png___


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RE: The Zapfdingbats Font Family is not available. (Was: Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!)

[Dov Isaacs]

Make no such assumptions. Assume that for correct output you need the actual 
font on your editing system!

- Dov


[cid:image001.png@01CDF936.14256E40]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: Craig Ede [mailto:craig...@hotmail.com]
Sent: Wednesday, January 23, 2013 6:37 AM
To: Dov Isaacs; framers
Subject: RE: The Zapfdingbats Font Family is not available. (Was: Updating 
older versions of Adobe fonts? Slightly off-topic, but related in a way!)

Thanks for this clarification Dov. This simplifies things a great deal in that 
it implies that for any PS or PDF file that is destined to be sent to a high 
quality printing service bureau one can assume that allowing temporary font 
substitution in FM will not cause problems with final output having the correct 
font (since their devices will have Zapf-Dingbats installed).

Or is that too optimistic a reading? Must the PS or PDF file be produced with 
that font available to FM on the machine producing the PS of PDF file?

Craig


From: isa...@adobe.commailto:isa...@adobe.com
To: framers@lists.frameusers.commailto:framers@lists.frameusers.com
Date: Wed, 23 Jan 2013 03:24:20 -0800
Subject: RE: The Zapfdingbats Font Family is not available. (Was: Updating 
older versions of Adobe fonts? Slightly off-topic, but related in a way!)
To be very clear, Adobe has not shipped a copy of Zapf Dingbats with FrameMaker 
since FrameMaker 5.5.6 if I recall correctly.

However, in fact, every printer with Adobe PostScript 3 still ships with a 
host-installable Type 1 (both for Windows and Macintosh) versions of Zapf 
Dingbats.

The real issue appears to be not whether Adobe ships this font under what 
circumstances, but rather, whether the users install the font (assuming they 
have use of an Adobe PostScript 3 device) and a likely bug/omission in 
FrameMaker by which a font substitution is made without making a character 
remapping to Unicode at the same time.

- Dov

inline: image001.png___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
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or visit 
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http://www.frameusers.com/ for more resources and info.

The "Zapfdingbats" Font Family is not available. (Was: Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!)

[Dov Isaacs]

To be very clear, Adobe has not shipped a copy of Zapf Dingbats with FrameMaker 
since FrameMaker 5.5.6 if I recall correctly.

However, in fact, every printer with Adobe PostScript 3 still ships with a 
host-installable Type 1 (both for Windows and Macintosh) versions of Zapf 
Dingbats.

The real issue appears to be not whether Adobe ships this font under what 
circumstances, but rather, whether the users install the font (assuming they 
have use of an Adobe PostScript 3 device) and a likely bug/omission in 
FrameMaker by which a font substitution is made without making a character 
remapping to Unicode at the same time.

- Dov

[cid:image001.png at 01CDF919.2249C150]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Simon BUCH
Sent: Monday, January 21, 2013 1:16 AM
To: Craig Ede
Cc: framers
Subject: The "Zapfdingbats" Font Family is not available. (Was: Updating older 
versions of Adobe fonts? Slightly off-topic, but related in a way!)


Dear Craig,



I experienced this same issue as my company's product reads in *alot* of

XML content, and one of the customers panics whenever they see _any_

FrameMaker 'console' messages.



The mapping appears to be made in an entity formats document:

 "C:\Program Files\Adobe\AdobeFrameMaker10\Structure\entfmts"

which has a rather historic comment that "FrameMaker+SGML copies

character formats and user variables from this file while importing

SDATA entities from SGML documents".



This isn't the first occurrence of where Adobe ships files that

reference fonts that are no longer supplied, and probably won't be the last.



// Simon BUCH
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The "Zapfdingbats" Font Family is not available. (Was: Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!)

[Dov Isaacs]

Make no such assumptions. Assume that for correct output you need the actual 
font on your editing system!

- Dov


[cid:image001.png at 01CDF936.14256E40]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: Craig Ede [mailto:craig...@hotmail.com]
Sent: Wednesday, January 23, 2013 6:37 AM
To: Dov Isaacs; framers
Subject: RE: The "Zapfdingbats" Font Family is not available. (Was: Updating 
older versions of Adobe fonts? Slightly off-topic, but related in a way!)

Thanks for this clarification Dov. This simplifies things a great deal in that 
it implies that for any PS or PDF file that is destined to be sent to a high 
quality printing service bureau one can assume that allowing temporary font 
substitution in FM will not cause problems with final output having the correct 
font (since their devices will have Zapf-Dingbats installed).

Or is that too optimistic a reading? Must the PS or PDF file be produced with 
that font available to FM on the machine producing the PS of PDF file?

Craig


From: isaacs at adobe.com<mailto:isa...@adobe.com>
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Date: Wed, 23 Jan 2013 03:24:20 -0800
Subject: RE: The "Zapfdingbats" Font Family is not available. (Was: Updating 
older versions of Adobe fonts? Slightly off-topic, but related in a way!)
To be very clear, Adobe has not shipped a copy of Zapf Dingbats with FrameMaker 
since FrameMaker 5.5.6 if I recall correctly.

However, in fact, every printer with Adobe PostScript 3 still ships with a 
host-installable Type 1 (both for Windows and Macintosh) versions of Zapf 
Dingbats.

The real issue appears to be not whether Adobe ships this font under what 
circumstances, but rather, whether the users install the font (assuming they 
have use of an Adobe PostScript 3 device) and a likely bug/omission in 
FrameMaker by which a font substitution is made without making a character 
remapping to Unicode at the same time.

- Dov

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RE: Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!

[Dov Isaacs]

Craig,

I will assume that the symptoms you are reporting are indeed occurring!

That being the case, it would appear that FrameMaker is simply not mapping the 
Type 1 Zapf Dingbats character positions to the proper positions in Adobe Pi, a 
Unicode-based OpenType CFF font. In the old Type 1 fonts, symbols simply 
replaced the standard ASCII glyphs for both mapping and keying. This is 
absolutely not true for Unicode-based symbol fonts; thus the need for glyph 
palettes. If I recall correctly, InDesign tackled this issue years ago by 
automatically remapping characters in certain key fonts such as Type 1 Symbol 
and Zapf Dingbats to Unicode within the document when old documents were 
opened and then did a hack to output with such fonts, the user none the wiser!

Any correct modern OpenType Zapf Dingbats font, regardless of source 
(including the OpenType version from Adobe) will have this same mapping issue. 
The only workaround which I specified before was to somehow get your hands on 
one of the old Type 1 Zapf Dingbat host based fonts that ship with Adobe 
PostScript printers.

Either you or the OP in this thread should report this issue as a bug in 
FrameMaker. If they map the font name Zapf Dingbats to Adobe Pi then they 
absolutely need to remap the characters formatted in Zapf Dingbats to their new 
Unicode value, either permanently in the FrameMaker document if the change is 
permanent or simply for display and print purposes. Fill out a bug form on 
Adobe's website.

- Dov

[cid:image001.png@01CDF59F.3A828590]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig Ede
Sent: Friday, January 18, 2013 7:25 AM
To: framers
Subject: RE: Updating older versions of Adobe fonts? Slightly off-topic, but 
related in a way!
Importance: High




Dov,



I didn't initiate this conversation, but I'd like to chime in.



Your points are well taken, but a problem I had with the Adobe PI substitution 
was that simple bullets were coming across as question marks in my PDFs. That 
would indicate a mapping problem that is pretty obvious.



Also, you might want to tell the Framemaker team that whenever I open a new 
DITA document in FrameMaker I get the following messages in the FrameMaker 
console:



The Zapfdingbats Font Family is not available.

  Adobe Pi Std will be used in this session.

The Zapfdingbats Regular Font is not available.

  AdobePiStd will be used in this session.



If Adobe Pi Std is not a problem, maybe they should update the DITA templates 
for the next release and remove the source of this error. That is, unless 
Zapf-Dingbats is somehow part of the DITA standard (which really can't be 
true). The fewer the error messages the more likely we are to see critical 
errors.



Thanks for all your insights.



Craig



 From: isa...@adobe.commailto:isa...@adobe.com

 To: framers@lists.frameusers.commailto:framers@lists.frameusers.com

 Date: Thu, 17 Jan 2013 22:07:05 -0800

 Subject: RE: Updating older versions of Adobe fonts? Slightly

 off-topic, but related in a way!





 Exactly what is the problem you have with Adobe Pi? Adobe Pi was

 designed to serve as a substitute for Zapf Dingbats originally for

 Acrobat and Reader and then for other Adobe applications. Although the

 design of each of the glyphs is not identical, Adobe Pi does do a

 fairly good job as a substitute and in some cases, the glyphs are much

 more modern looking than Zapf Dingbat's highly dated look.
inline: image001.png___


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Send list messages to framers@lists.frameusers.com.

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RE: Random links in pdf don't work, but only on RHEL 5

[Dov Isaacs]

It was extinct as of Acrobat 1.0! Just because some content in the PDF appears 
as clear, ASCII text, doesn't mean that the file in non-binary. Please trust me 
on this!!!

- Dov

[cid:image001.png@01CDF59F.A03BA100]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Friday, January 18, 2013 9:15 AM
To: framers@lists.frameusers.com
Subject: Re: Random links in pdf don't work, but only on RHEL 5


I've looked at PDFs in a text editor and seen readable code. Maybe the

non-binary format is extinct as of some version of Acrobat.



On Thu, Jan 17, 2013 at 10:16 PM, Dov Isaacs 
isa...@adobe.commailto:isa...@adobe.com wrote:



 Please repeat after me, PDF is a binary file format! You cannot create, 
 edit, or in most cases readily examine a PDF file in an text editor. And in 
 many if not most cases, content streams are internally compressed.
inline: image001.png___


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Send list messages to framers@lists.frameusers.com.

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Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

RE: Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!

[Dov Isaacs]

Robert,

Please see the response I sent out a few minutes ago. There is nothing wrong 
with the Adobe Pi font, but rather, there is a nasty mapping issue that should 
have been resolved in FrameMaker if they in fact had a .ini file setting 
mapping Type 1 Zapf Dingbats to Adobe Pi or any other OpenType version of Zapf 
Dingbats.

And quite frankly, I think it is a hell of a lot of chutzpa on your part to 
label the designers of Adobe Pi as morons. The font simply follows the 
international specifications for both OpenType fonts and Unicode encoding. How 
does that make them morons? Likewise, you may not like the UI makeover of 
FrameMaker (maybe I don't either), but that doesn't make those who designed and 
implemented it morons.

- Dov

[cid:image001.png@01CDF5A0.805BE150]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Friday, January 18, 2013 9:19 AM
To: framers@lists.frameusers.com
Subject: Re: Updating older versions of Adobe fonts? Slightly off-topic, but 
related in a way!


Adobe Pi's character map is different than the Type 1 Zapf that used

to be included with FrameMaker, so without the old font the solid,

hollow, and square bullets in the template I inherited showed up as

question marks in my online help and PDF.



Maybe Adobe Pi was designed by the same morons who did the UI makeover

in FrameMaker 9.



On Thu, Jan 17, 2013 at 10:07 PM, Dov Isaacs 
isa...@adobe.commailto:isa...@adobe.com wrote:



 Exactly what is the problem you have with Adobe Pi? Adobe Pi was designed to 
 serve as a substitute for Zapf Dingbats originally for Acrobat and Reader and 
 then for other Adobe applications. Although the design of each of the glyphs 
 is not identical, Adobe Pi does do a fairly good job as a substitute and in 
 some cases, the glyphs are much more modern looking than Zapf Dingbat's 
 highly dated look.

___
inline: image001.png___


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RE: Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!

[Dov Isaacs]

Maybe we can just stop labelling people as morons or incompetents ...

And by the way, if you know anything about the real history of OS/2, you 
wouldn't be labelling them as incompetents. The fact was that OS/2 was 
supposed to be the enterprise OS for PCs as a joint Microsoft / IBM project 
until Microsoft stabbed IBM in the back deciding to go their own way and back 
out of their commitments. Technically, OS/2 was far ahead of Windows'9x and 
early Windows NT!

- Dov

From: robert.lauris...@gmail.com [mailto:robert.lauris...@gmail.com] On Behalf 
Of Robert Lauriston
Sent: Friday, January 18, 2013 5:48 PM
To: Dov Isaacs; framers@lists.frameusers.com
Subject: Re: Updating older versions of Adobe fonts? Slightly off-topic, but 
related in a way!


Yes, I figured that out. I believe I called Adobe tech support about

the problem, so they should be aware of it.



You're right, there's nothing wrong with the design of Adobe Pi. The

moron was whoever did the Zapf  Pi mapping in FrameMaker 8.



The UI makeover in FM9 was wrong in so many ways that it would be a

good negative example for UI design classes. Some of the people who

did the work might be competent but the people in charge are

world-class incompetents, up there with the geniuses behind OS/2,

Microsoft Bob, and Clippy.



On Fri, Jan 18, 2013 at 5:23 PM, Dov Isaacs 
isa...@adobe.commailto:isa...@adobe.com wrote:

 Please see the response I sent out a few minutes ago. There is nothing wrong 
 with the Adobe Pi font, but rather, there is a nasty mapping issue that 
 should have been resolved in FrameMaker if they in fact had a .ini file 
 setting mapping Type 1 Zapf Dingbats to Adobe Pi or any other OpenType 
 version of Zapf Dingbats.



 And quite frankly, I think it is a hell of a lot of chutzpa on your part to 
 label the designers of Adobe Pi as morons. The font simply follows the 
 international specifications for both OpenType fonts and Unicode encoding. 
 How does that make them morons? Likewise, you may not like the UI makeover 
 of FrameMaker (maybe I don't either), but that doesn't make those who 
 designed and implemented it morons.
___


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Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!

[Dov Isaacs]

Craig,

I will assume that the symptoms you are reporting are indeed occurring!

That being the case, it would appear that FrameMaker is simply not mapping the 
Type 1 Zapf Dingbats character positions to the proper positions in Adobe Pi, a 
Unicode-based OpenType CFF font. In the old Type 1 fonts, symbols simply 
replaced the standard ASCII glyphs for both mapping and keying. This is 
absolutely not true for Unicode-based symbol fonts; thus the need for glyph 
palettes. If I recall correctly, InDesign tackled this issue years ago by 
automatically remapping characters in certain key fonts such as Type 1 Symbol 
and Zapf Dingbats to Unicode within the document when "old" documents were 
opened and then did a hack to output with such fonts, the user none the wiser!

Any "correct" modern OpenType Zapf Dingbats font, regardless of source 
(including the OpenType version from Adobe) will have this same mapping issue. 
The only workaround which I specified before was to somehow get your hands on 
one of the old Type 1 Zapf Dingbat host based fonts that ship with Adobe 
PostScript printers.

Either you or the OP in this thread should report this issue as a bug in 
FrameMaker. If they map the font name "Zapf Dingbats" to "Adobe Pi" then they 
absolutely need to remap the characters formatted in Zapf Dingbats to their new 
Unicode value, either permanently in the FrameMaker document if the change is 
permanent or simply for display and print purposes. Fill out a bug form on 
Adobe's website.

- Dov

[cid:image001.png at 01CDF59F.3A828590]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig Ede
Sent: Friday, January 18, 2013 7:25 AM
To: framers
Subject: RE: Updating older versions of Adobe fonts? Slightly off-topic, but 
related in a way!
Importance: High




Dov,



I didn't initiate this conversation, but I'd like to chime in.



Your points are well taken, but a problem I had with the Adobe PI substitution 
was that simple bullets were coming across as question marks in my PDFs. That 
would indicate a mapping problem that is pretty obvious.



Also, you might want to tell the Framemaker team that whenever I open a new 
DITA document in FrameMaker I get the following messages in the FrameMaker 
console:



The "Zapfdingbats" Font Family is not available.

  "Adobe Pi Std" will be used in this session.

The "Zapfdingbats Regular" Font is not available.

  "AdobePiStd" will be used in this session.



If Adobe Pi Std is not a problem, maybe they should update the DITA templates 
for the next release and remove the source of this error. That is, unless 
Zapf-Dingbats is somehow part of the DITA standard (which really can't be 
true). The fewer the error messages the more likely we are to see critical 
errors.



Thanks for all your insights.



Craig



> From: isaacs at adobe.com<mailto:isaacs at adobe.com>

> To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>

> Date: Thu, 17 Jan 2013 22:07:05 -0800

> Subject: RE: Updating older versions of Adobe fonts? Slightly

> off-topic, but related in a way!

>

>

> Exactly what is the problem you have with Adobe Pi? Adobe Pi was

> designed to serve as a substitute for Zapf Dingbats originally for

> Acrobat and Reader and then for other Adobe applications. Although the

> design of each of the glyphs is not identical, Adobe Pi does do a

> fairly good job as a substitute and in some cases, the glyphs are much

> more modern looking than Zapf Dingbat's highly dated look.
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Random links in pdf don't work, but only on RHEL 5

[Dov Isaacs]

It was extinct as of Acrobat 1.0! Just because some content in the PDF appears 
as clear, ASCII text, doesn't mean that the file in non-binary. Please trust me 
on this!!!

- Dov

[cid:image001.png at 01CDF59F.A03BA100]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Friday, January 18, 2013 9:15 AM
To: framers at lists.frameusers.com
Subject: Re: Random links in pdf don't work, but only on RHEL 5


I've looked at PDFs in a text editor and seen readable code. Maybe the

non-binary format is extinct as of some version of Acrobat.



On Thu, Jan 17, 2013 at 10:16 PM, Dov Isaacs mailto:isaacs 
at adobe.com>> wrote:

>

> Please repeat after me, "PDF is a binary file format!" You cannot create, 
> edit, or in most cases readily examine a PDF file in an "text editor." And in 
> many if not most cases, content streams are internally compressed.
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Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!

[Dov Isaacs]

Robert,

Please see the response I sent out a few minutes ago. There is nothing wrong 
with the Adobe Pi font, but rather, there is a nasty mapping issue that should 
have been resolved in FrameMaker if they in fact had a .ini file setting 
mapping Type 1 Zapf Dingbats to Adobe Pi or any other OpenType version of Zapf 
Dingbats.

And quite frankly, I think it is a hell of a lot of chutzpa on your part to 
label the designers of Adobe Pi as "morons." The font simply follows the 
international specifications for both OpenType fonts and Unicode encoding. How 
does that make them "morons?" Likewise, you may not like the UI makeover of 
FrameMaker (maybe I don't either), but that doesn't make those who designed and 
implemented it "morons."

- Dov

[cid:image001.png at 01CDF5A0.805BE150]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Friday, January 18, 2013 9:19 AM
To: framers at lists.frameusers.com
Subject: Re: Updating older versions of Adobe fonts? Slightly off-topic, but 
related in a way!


Adobe Pi's character map is different than the Type 1 Zapf that used

to be included with FrameMaker, so without the old font the solid,

hollow, and square bullets in the template I inherited showed up as

question marks in my online help and PDF.



Maybe Adobe Pi was designed by the same morons who did the UI makeover

in FrameMaker 9.



On Thu, Jan 17, 2013 at 10:07 PM, Dov Isaacs mailto:isaacs 
at adobe.com>> wrote:

>

> Exactly what is the problem you have with Adobe Pi? Adobe Pi was designed to 
> serve as a substitute for Zapf Dingbats originally for Acrobat and Reader and 
> then for other Adobe applications. Although the design of each of the glyphs 
> is not identical, Adobe Pi does do a fairly good job as a substitute and in 
> some cases, the glyphs are much more modern looking than Zapf Dingbat's 
> highly dated look.

___
-- next part --
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Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!

[Dov Isaacs]

Maybe we can just stop labelling people as "morons" or "incompetents" ...

And by the way, if you know anything about the real history of OS/2, you 
wouldn't be labelling them as "incompetents." The fact was that OS/2 was 
supposed to be the enterprise OS for PCs as a joint Microsoft / IBM project 
until Microsoft stabbed IBM in the back deciding to go their own way and back 
out of their commitments. Technically, OS/2 was far ahead of Windows'9x and 
early Windows NT!

- Dov

From: robert.lauriston at gmail.com [mailto:robert.lauris...@gmail.com] On 
Behalf Of Robert Lauriston
Sent: Friday, January 18, 2013 5:48 PM
To: Dov Isaacs; framers at lists.frameusers.com
Subject: Re: Updating older versions of Adobe fonts? Slightly off-topic, but 
related in a way!


Yes, I figured that out. I believe I called Adobe tech support about

the problem, so they should be aware of it.



You're right, there's nothing wrong with the design of Adobe Pi. The

moron was whoever did the Zapf > Pi mapping in FrameMaker 8.



The UI makeover in FM9 was wrong in so many ways that it would be a

good negative example for UI design classes. Some of the people who

did the work might be competent but the people in charge are

world-class incompetents, up there with the geniuses behind OS/2,

Microsoft Bob, and Clippy.



On Fri, Jan 18, 2013 at 5:23 PM, Dov Isaacs mailto:isaacs 
at adobe.com>> wrote:

> Please see the response I sent out a few minutes ago. There is nothing wrong 
> with the Adobe Pi font, but rather, there is a nasty mapping issue that 
> should have been resolved in FrameMaker if they in fact had a .ini file 
> setting mapping Type 1 Zapf Dingbats to Adobe Pi or any other OpenType 
> version of Zapf Dingbats.

>

> And quite frankly, I think it is a hell of a lot of chutzpa on your part to 
> label the designers of Adobe Pi as "morons." The font simply follows the 
> international specifications for both OpenType fonts and Unicode encoding. 
> How does that make them "morons?" Likewise, you may not like the UI makeover 
> of FrameMaker (maybe I don't either), but that doesn't make those who 
> designed and implemented it "morons."
-- next part --
An HTML attachment was scrubbed...
URL: 
<http://lists.frameusers.com/pipermail/framers/attachments/20130118/7e85e0e9/attachment.html>

RE: Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!

[Dov Isaacs]

Exactly what is the problem you have with Adobe Pi? Adobe Pi was designed to 
serve as a substitute for Zapf Dingbats originally for Acrobat and Reader and 
then for other Adobe applications. Although the design of each of the glyphs is 
not identical, Adobe Pi does do a fairly good job as a substitute and in some 
cases, the glyphs are much more modern looking than Zapf Dingbat's highly dated 
look.

If you really want ITC Zapf Dingbats, you really need to look no further than 
any printer you have that has Adobe PostScript. Each such printer should have a 
host software package that includes copies of all the printer resident fonts, 
including the Type 1 version of ITC Zapf Dingbats for use on computers using 
the particular printer. Problem solved!

- Dov


[cid:image001.png@01CDF4FE.FBFD6290]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Thursday, January 17, 2013 9:26 AM
To: framers@lists.frameusers.com
Subject: Re: Updating older versions of Adobe fonts? Slightly off-topic, but 
related in a way!


I had a confusing problem with the three Zapf bullets my inherited

templates use for nested lists not rendering.



Eventually I figured out that the Type 1 font had never been installed

on my computer because the master font directory was missing the .pfb

file.



I didn't really want to install such an old font so I tried font

replacement of Zapfdingbat with ZapfDingbats BT, that didn't work

because the character set is not the same.



Eventually I decided to use Arial Black's Unicode characters 2022,

25E6, and 25AA instead.



Why Adobe mapped Zapf to Adobe Pi Std in the first place ...

___
inline: image001.png___


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To unsubscribe send a blank email to
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Send administrative questions to listad...@frameusers.com. Visit
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RE: Random links in pdf don't work, but only on RHEL 5

[Dov Isaacs]

Please repeat after me, PDF is a binary file format! You cannot create, edit, 
or in most cases readily examine a PDF file in an text editor. And in many if 
not most cases, content streams are internally compressed.

In terms of Martha's original issue, in theory such cross reference links 
should work cross platform. If the PDF file was being corrupted going 
cross-platform, you'd have many more problems than hyperlinks that don't 
respond. Perhaps there is an issue of Reader not properly receiving the mouse 
clicks. An experiment you might want to try is increasing the display 
magnification for a page area with problematic links and see if the links still 
act dead. If not, my hypothesis about receiving the mouse clicks may be 
correct. Otherwise you may have stumbled onto a new bug which you should report 
to Adobe (bug report form available from the Adobe website - be prepared to 
provide sample offending PDF file).

- Dov

[cid:image001.png@01CDF500.43EF8C30]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com




From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Thursday, January 17, 2013 9:28 AM
To: Martha Lee; framers@lists.frameusers.com
Subject: Re: Random links in pdf don't work, but only on RHEL 5


Is the PDF source readable in a text editor?



On Thu, Jan 17, 2013 at 5:04 AM, Martha Lee 
marthale...@gmail.commailto:marthale...@gmail.com wrote:

 Hi All,



 I have TCS 2.5, which I use to create a large documentation set that

 includes several manuals. I created a pdf that acts as the documentation set

 overview, and it has links (cross-references in the source FM file) to major

 topics in each of the manuals. When I open the pdf on a Windows 7 64 bit OS,

 all the links in this pdf  work correctly. When I open the same pdf on a

 RHEL 5 64 bit OS, some of the links work, and some of them don't. I have

 tried recreating the cross-references in FrameMaker, and that actually did

 get rid of some of the broken links. But I still have a pesky few that I

 can't get to work.  When I say they don't work, I mean when you click on

 them, nothing happens. I'm using Acrobat Reader 9.5.3 on RHEL5 and Reader X

 on Windows. Any ideas as to why a link would work on Windows but not RHEL5?



 Thanks for your help.
inline: image001.png___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
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Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!

[Dov Isaacs]

Exactly what is the problem you have with Adobe Pi? Adobe Pi was designed to 
serve as a substitute for Zapf Dingbats originally for Acrobat and Reader and 
then for other Adobe applications. Although the design of each of the glyphs is 
not identical, Adobe Pi does do a fairly good job as a substitute and in some 
cases, the glyphs are much more modern looking than Zapf Dingbat's highly dated 
look.

If you really want ITC Zapf Dingbats, you really need to look no further than 
any printer you have that has Adobe PostScript. Each such printer should have a 
host software package that includes copies of all the printer resident fonts, 
including the Type 1 version of ITC Zapf Dingbats for use on computers using 
the particular printer. Problem solved!

- Dov


[cid:image001.png at 01CDF4FE.FBFD6290]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Thursday, January 17, 2013 9:26 AM
To: framers at lists.frameusers.com
Subject: Re: Updating older versions of Adobe fonts? Slightly off-topic, but 
related in a way!


I had a confusing problem with the three Zapf bullets my inherited

templates use for nested lists not rendering.



Eventually I figured out that the Type 1 font had never been installed

on my computer because the master font directory was missing the .pfb

file.



I didn't really want to install such an old font so I tried font

replacement of Zapfdingbat with ZapfDingbats BT, that didn't work

because the character set is not the same.



Eventually I decided to use Arial Black's Unicode characters 2022,

25E6, and 25AA instead.



Why Adobe mapped Zapf to Adobe Pi Std in the first place ...

___
-- next part --
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<http://lists.frameusers.com/pipermail/framers/attachments/20130117/7acf48fc/attachment.html>
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Random links in pdf don't work, but only on RHEL 5

[Dov Isaacs]

Please repeat after me, "PDF is a binary file format!" You cannot create, edit, 
or in most cases readily examine a PDF file in an "text editor." And in many if 
not most cases, content streams are internally compressed.

In terms of Martha's original issue, in theory such cross reference links 
should work cross platform. If the PDF file was being corrupted going 
cross-platform, you'd have many more problems than hyperlinks that don't 
respond. Perhaps there is an issue of Reader not properly receiving the mouse 
clicks. An experiment you might want to try is increasing the display 
magnification for a page area with problematic links and see if the links still 
act dead. If not, my hypothesis about receiving the mouse clicks may be 
correct. Otherwise you may have stumbled onto a new bug which you should report 
to Adobe (bug report form available from the Adobe website - be prepared to 
provide sample offending PDF file).

- Dov

[cid:image001.png at 01CDF500.43EF8C30]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-MOBILE.corp.adobe.com




From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Thursday, January 17, 2013 9:28 AM
To: Martha Lee; framers at lists.frameusers.com
Subject: Re: Random links in pdf don't work, but only on RHEL 5


Is the PDF source readable in a text editor?



On Thu, Jan 17, 2013 at 5:04 AM, Martha Lee mailto:marthaleenc at gmail.com>> wrote:

> Hi All,

>

> I have TCS 2.5, which I use to create a large documentation set that

> includes several manuals. I created a pdf that acts as the documentation set

> overview, and it has links (cross-references in the source FM file) to major

> topics in each of the manuals. When I open the pdf on a Windows 7 64 bit OS,

> all the links in this pdf  work correctly. When I open the same pdf on a

> RHEL 5 64 bit OS, some of the links work, and some of them don't. I have

> tried recreating the cross-references in FrameMaker, and that actually did

> get rid of some of the broken links. But I still have a pesky few that I

> can't get to work.  When I say they don't work, I mean when you click on

> them, nothing happens. I'm using Acrobat Reader 9.5.3 on RHEL5 and Reader X

> on Windows. Any ideas as to why a link would work on Windows but not RHEL5?

>

> Thanks for your help.
-- next part --
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Type: image/png
Size: 871 bytes
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URL: 
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RE: Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!

[Dov Isaacs]

With regards to updating old versions of Adobe fonts ...

(1)For better or for worse, Adobe has never offered any upgrades for 
users of individual typefaces or full font families licensed from Adobe. This 
includes not only the original Type 1 fonts, but also Multiple Master and now 
OpenType fonts (yes, there have been significant updates and improvements in 
those fonts since they were first released over a dozen years ago). The only 
upgrades that Adobe offers are for licensees of the Adobe Font Folio products. 
(I will not even attempt to provide the business reasons for this or justify it 
any way, but those were the decisions made. FWIW, Adobe's policies in terms of 
font upgrades is fairly consistent with industry practice.)

(2)Originally, the OpenType format was also supposed to support a 
Multiple Master flavor of fonts, but this was dropped shortly before the first 
release of the OpenType fonts due to the objections of Microsoft who refused to 
support such a feature. When Adobe made the OpenType versions of the Type 1 
Multiple Master fonts, it made an individual font to match each and every one 
of the primary instances of the comparable Type 1 Multiple Master font in terms 
of weight, style, optical style, etc. In some cases, extra fonts were added to 
reflect common customized Multiple Master instances that were believed to be in 
use and of general usefulness to users. Migrating from Multiple Master to 
OpenType requires you to match the Type 1 Multiple Master font instance with 
the particular member of the comparable OpenType font family.

(3)With regards to converting fonts - let's say from Type 1 to 
OpenType, we strongly discourage that. Although this may sound self-serving and 
even assuming you use a product that preserves hinting and metrics, you gain 
virtually nothing from such conversions other than a repackaging of the font. 
In producing the OpenType version of its type library, quite a bit of work was 
done in the area of adjusting and correcting metrics, supporting Unicode, 
creating links that allow for automatic use of ligatures in page layout 
programs, easy access to alternative and swash characters, small caps, and old 
style figures, etc.

Given that Adobe hasn't release any Type 1 or Multiple Master fonts in a dozen 
years, from a business perspective, you can readily declare that your Type 1 
fonts from Adobe are fully depreciated. Adobe is not abandoning Type 1 support 
in any of its products (nor do we have any plans for such abandonment) and we 
absolutely cannot eliminate Type 1 and Multiple Master support for Acrobat (for 
the obvious reason that we will forever need to support embedded fonts in 
existing PDF files).

What I typically recommend is for users to continue to use their Type 1 fonts 
with existing documents and publications and add the OpenType fonts as 
necessary under any one or more of the following scenarios:

(1)You create a new publication (or artwork) or significantly modify 
the style of an existing publication (or artwork).

(2)You need to have cross-platform compatibility for editing.

(3)You need access to the typographical and multilingual features (via 
Unicode) of OpenType fonts.

Further note that the OpenType fonts from Adobe have different names (typically 
suffixed with either Std - standard character sets or Pro - extended character 
sets often with support for one or more non-Western Latin alphabets) than the 
Type 1 or Multiple Master fonts they replace. You will need to do some edit 
work to migrate an existing document to use of OpenType (note that this is 
where use of paragraph and character styles really pays off handsomely!). We 
purposely did this renaming in order to avoid any misperception of 100% 
compatibility of the Type 1 to OpenType migration. There is minor chance of 
text reflow, but also the possibility of problems with mapping of non-ASCII 
characters (this is especially true for all characters in fonts such as Symbol, 
Carta, Sonata, and Zapf Dingbats).

-Dov

[cid:image001.png@01CDF41A.14B92F20]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com


From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: Wednesday, January 16, 2013 12:09 AM
To: framers@lists.frameusers.com
Subject: Updating older versions of Adobe fonts? Slightly off-topic, but 
related in a way!

Hi, all (particularly Dov Isaacs, as I seem to remember that you know a lot 
about Adobe fonts).

Over the years, I bought a number

Updating older versions of Adobe fonts? Slightly off-topic, but related in a way!

[Dov Isaacs]

With regards to updating "old" versions of Adobe fonts ...

(1)For better or for worse, Adobe has never offered any "upgrades" for 
users of individual typefaces or full font families licensed from Adobe. This 
includes not only the original Type 1 fonts, but also Multiple Master and now 
OpenType fonts (yes, there have been significant updates and improvements in 
those fonts since they were first released over a dozen years ago). The only 
upgrades that Adobe offers are for licensees of the Adobe Font Folio products. 
(I will not even attempt to provide the business reasons for this or justify it 
any way, but those were the decisions made. FWIW, Adobe's policies in terms of 
font upgrades is fairly consistent with industry practice.)

(2)Originally, the OpenType format was also supposed to support a 
Multiple Master flavor of fonts, but this was dropped shortly before the first 
release of the OpenType fonts due to the objections of Microsoft who refused to 
support such a feature. When Adobe made the OpenType versions of the Type 1 
Multiple Master fonts, it made an individual font to match each and every one 
of the primary instances of the comparable Type 1 Multiple Master font in terms 
of weight, style, optical style, etc. In some cases, extra fonts were added to 
reflect common customized Multiple Master instances that were believed to be in 
use and of general usefulness to users. Migrating from Multiple Master to 
OpenType requires you to match the Type 1 Multiple Master font instance with 
the particular member of the comparable OpenType font family.

(3)With regards to "converting" fonts - let's say from Type 1 to 
OpenType, we strongly discourage that. Although this may sound self-serving and 
even assuming you use a product that preserves hinting and metrics, you gain 
virtually nothing from such conversions other than a repackaging of the font. 
In producing the OpenType version of its type library, quite a bit of work was 
done in the area of adjusting and correcting metrics, supporting Unicode, 
creating links that allow for automatic use of ligatures in page layout 
programs, easy access to alternative and swash characters, small caps, and old 
style figures, etc.

Given that Adobe hasn't release any Type 1 or Multiple Master fonts in a dozen 
years, from a business perspective, you can readily declare that your Type 1 
fonts from Adobe are fully depreciated. Adobe is not abandoning Type 1 support 
in any of its products (nor do we have any plans for such abandonment) and we 
absolutely cannot eliminate Type 1 and Multiple Master support for Acrobat (for 
the obvious reason that we will "forever" need to support embedded fonts in 
existing PDF files).

What I typically recommend is for users to continue to use their Type 1 fonts 
with existing documents and publications and add the OpenType fonts as 
necessary under any one or more of the following scenarios:

(1)You create a new publication (or artwork) or significantly modify 
the style of an existing publication (or artwork).

(2)You need to have cross-platform compatibility for editing.

(3)You need access to the typographical and multilingual features (via 
Unicode) of OpenType fonts.

Further note that the OpenType fonts from Adobe have different names (typically 
suffixed with either Std - standard character sets or Pro - extended character 
sets often with support for one or more non-Western Latin alphabets) than the 
Type 1 or Multiple Master fonts they replace. You will need to do some edit 
work to migrate an existing document to use of OpenType (note that this is 
where use of paragraph and character styles really pays off handsomely!). We 
purposely did this renaming in order to avoid any misperception of 100% 
compatibility of the Type 1 to OpenType migration. There is minor chance of 
text reflow, but also the possibility of problems with mapping of non-ASCII 
characters (this is especially true for all characters in fonts such as Symbol, 
Carta, Sonata, and Zapf Dingbats).

-Dov

[cid:image001.png at 01CDF41A.14B92F20]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>






Feel free to print this e-mail if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

ISAACS-OFFICE.corp.adobe.com


From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Wednesday, January 16, 2013 12:09 AM
To: framers at lists.frameusers.com
Subject: Updating older versions of Adobe fonts? Slightly off-topic, but 
related in a way!

Hi, all (particularly Dov Isaacs, as I seem to rem

RE: Acrobat X Pro Crashing

[Dov Isaacs]

I you are really using 10.0.0, then you nearly two years behind in updates. The 
current version is 10.1.4 from just a few months ago. Get this update either 
internally from within Acrobat using Help=Check for Updates or go to 
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5444 and manually 
download and install the update.

A very large number of anomalies have been resolved in Acrobat 10 since it was 
initially released as 10.0.0 in Autumn 2010.

- Dov


[cid:image001.png@01CDD200.5F070160]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Lin Sims
Sent: Tuesday, December 04, 2012 9:05 AM
To: framers@lists.frameusers.com
Subject: Acrobat X Pro Crashing


Has anyone else had issues with Acrobat X Pro crashing? Mine seems to

crash under two conditions, if I'm working extensively with comments

or if I've been making a lot of searches. My warning sign is that

things start to disappear from the GUI, usually icons but sometimes

text. We're not talking about huge files here, either, maybe a few

hundred pages with maybe a few hundred comments.



Win 7, Service Pack 1, 64-bit

Adobe Acrobat X Pro, 10.0.0

Intel i5, 2.60 GHz

6G RAM



One of my coworkers says he's been having the same kind of issues, but

he's often working in PDFs of a couple thousand pages with a few

thousand comments.



Like all writers and office workers, we usually have multiple programs

open at the same time, and I'm wondering if this is the problem. Hints

or advice welcome!



Thanks.

--

Lin Sims
inline: image001.png___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
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Acrobat X Pro Crashing

[Dov Isaacs]

I you are really using 10.0.0, then you nearly two years behind in updates. The 
current version is 10.1.4 from just a few months ago. Get this update either 
internally from within Acrobat using Help=>Check for Updates or go to 
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5444 and manually 
download and install the update.

A very large number of anomalies have been resolved in Acrobat 10 since it was 
initially released as 10.0.0 in Autumn 2010.

- Dov


[cid:image001.png at 01CDD200.5F070160]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Lin Sims
Sent: Tuesday, December 04, 2012 9:05 AM
To: framers at lists.frameusers.com
Subject: Acrobat X Pro Crashing


Has anyone else had issues with Acrobat X Pro crashing? Mine seems to

crash under two conditions, if I'm working extensively with comments

or if I've been making a lot of searches. My warning sign is that

things start to disappear from the GUI, usually icons but sometimes

text. We're not talking about huge files here, either, maybe a few

hundred pages with maybe a few hundred comments.



Win 7, Service Pack 1, 64-bit

Adobe Acrobat X Pro, 10.0.0

Intel i5, 2.60 GHz

6G RAM



One of my coworkers says he's been having the same kind of issues, but

he's often working in PDFs of a couple thousand pages with a few

thousand comments.



Like all writers and office workers, we usually have multiple programs

open at the same time, and I'm wondering if this is the problem. Hints

or advice welcome!



Thanks.

--

Lin Sims
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Manually resizing table cell width

[Dov Isaacs]

For whatever plusses and minuses there are to Adobe using OWL for its user 
interface, there is nothing that it can do that would require a system reboot 
to work correctly. Once you have left the application using OWL, you are 
completely out of that environment. There is nothing persistent about OWL that 
gets reset only by a reboot operation. Nor does OWL operate at a protection 
level of the operating system where it can have that level of influence.

Given that Adobe has not heard of experiences similar to yours from its 
millions of users of its applications that use this interface (i.e., all the CS 
applications, for example), the issues you are experiencing may be local to 
your system., possibly either the video driver or video card itself.

Please submit a report to Adobe including specific information about the 
anomalies you are experiencing and information about your system's 
configuration, especially video card and video driver version.

- Dov

[cid:image001.png at 01CDB9F0.966E8F10]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Friday, November 02, 2012 2:12 PM
To: framers at lists.frameusers.com
Subject: Re: Manually resizing table cell width


Windows 7 is the most stable OS I've used in years. I almost never

need to reboot except when an installer requires it.



Unfortunately Adobe uses a homebrew UI framework (Adobe OS Widget

Library aka OWL) that's buggy as hell. Occasionally it gets itself

into a state where it needs the system to be rebooted before it will

work right, but I don't think that's Windows' fault.



On Fri, Nov 2, 2012 at 9:04 AM, Craig Ede mailto:craigede at hotmail.com>> wrote:

> ... I always restart

> Windows machines before leaving for the day.

___
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RE: Help with unicode and question marks

[Dov Isaacs]

None of the Adobe fonts posted on fontzone.net or cufonfonts.com are legal! 
These web sites do not have licenses for the fonts and/or permission to post 
them for download.

Thanks for the pointers which I will forward to Adobe Legal for follow-up!

- Dov

[cid:image001.png@01CD9722.1A68A400]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.


From: Stuart Rogers [mailto:srog...@phoenix-geophysics.com]
Sent: Thursday, September 20, 2012 7:35 AM
To: Dov Isaacs
Cc: framers@lists.frameusers.com
Subject: Re: Help with unicode and question marks


On 19/09/2012 7:02 PM, Dov Isaacs wrote:

 For the record, there is *no//*/legally available,/**/non-Adobe /version

 of Myriad Pro.



  - Dov





Thanks for clarifying, Dov.  During my searches for an answer to the

missing glyph that Windows was lying to me about, I came across sites

such as Fontzone.net and cufonfonts.com that offer free versions of the

font, and such as linotype that offer Myriad Pro but hide the fact that

it's Adobe's in a nearly invisible line of grey type at the bottom of

the page.



I paid Adobe for my version, so I know for sure that's the one I'm using!



Best regards,



--

Stuart Rogers

Technical Communicator

Phoenix Geophysics Limited

3781 Victoria Park Avenue, Unit 3

Toronto, ON, Canada  M1W 3K5

+1 (416) 491-7340 x 325



http://www.phoenix-geophysics.com
inline: image001.png___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
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or visit 
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Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

Help with unicode and question marks

[Dov Isaacs]

None of the Adobe fonts posted on fontzone.net or cufonfonts.com are legal! 
These web sites do not have licenses for the fonts and/or permission to post 
them for download.

Thanks for the pointers which I will forward to Adobe Legal for follow-up!

- Dov

[cid:image001.png at 01CD9722.1A68A400]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.


From: Stuart Rogers [mailto:srog...@phoenix-geophysics.com]
Sent: Thursday, September 20, 2012 7:35 AM
To: Dov Isaacs
Cc: framers at lists.frameusers.com
Subject: Re: Help with unicode and question marks


On 19/09/2012 7:02 PM, Dov Isaacs wrote:

> For the record, there is *no//*/legally available,/**/non-Adobe /version

> of Myriad Pro.

>

>  - Dov





Thanks for clarifying, Dov.  During my searches for an answer to the

missing glyph that Windows was lying to me about, I came across sites

such as Fontzone.net and cufonfonts.com that offer free versions of the

font, and such as linotype that offer Myriad Pro but hide the fact that

it's Adobe's in a nearly invisible line of grey type at the bottom of

the page.



I paid Adobe for my version, so I know for sure that's the one I'm using!



Best regards,



--

Stuart Rogers

Technical Communicator

Phoenix Geophysics Limited

3781 Victoria Park Avenue, Unit 3

Toronto, ON, Canada  M1W 3K5

+1 (416) 491-7340 x 325



http://www.phoenix-geophysics.com
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RE: Help with unicode and question marks

[Dov Isaacs]

For the record, there is no legally available, non-Adobe version of Myriad Pro.

- Dov

[cid:image001.png@01CD9680.317BF540]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Stuart Rogers
Sent: Wednesday, September 19, 2012 7:04 AM
To: framers@lists.frameusers.com
Subject: Re: Help with unicode and question marks


On 18/09/2012 7:14 PM, Wei JIANG [PT-CN] wrote:

 So, that means that that check glyph IS missing from that font, right?



 Wei



 On 9/19/2012 3:31 AM, Stuart Rogers wrote:





 I just checked:  When I type Alt+10003, Word inserts the character

 using MS Gothic, overriding the paragraph style (font: Calibri) with

 no warning or indication.





That's correct, Wei, in Calibri and in Myriad Pro (the version sold by

Adobe at least), the checkmark glyph at U+2713 does not exist.





--

Stuart Rogers
inline: image001.png___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

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Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

Help with unicode and question marks

[Dov Isaacs]

For the record, there is no legally available, non-Adobe version of Myriad Pro.

- Dov

[cid:image001.png at 01CD9680.317BF540]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Stuart Rogers
Sent: Wednesday, September 19, 2012 7:04 AM
To: framers at lists.frameusers.com
Subject: Re: Help with unicode and question marks


On 18/09/2012 7:14 PM, Wei JIANG [PT-CN] wrote:

> So, that means that that check glyph IS missing from that font, right?

>

> Wei

>

> On 9/19/2012 3:31 AM, Stuart Rogers wrote:



>>

>> I just checked:  When I type Alt+10003, Word inserts the character

>> using MS Gothic, overriding the paragraph style (font: Calibri) with

>> no warning or indication.





That's correct, Wei, in Calibri and in Myriad Pro (the version sold by

Adobe at least), the checkmark glyph at U+2713 does not exist.





--

Stuart Rogers
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RE: Graphics transparency

[Dov Isaacs]

I have seen this original post and the follow-up responses and wanted to 
clarify a few points.

(1)FrameMaker absolutely does not support graphic transparency as that 
particular term applies to the Adobe imaging model and PDF versions beginning 
with PDF 1.4. For that matter, neither do PostScript or EPS (Encapsulated 
PostScript) files formats support live transparency. PDF files with live 
transparency that are imported into FrameMaker documents have their 
transparency flattened when they are internally converted into EPS. PDF 
created by FrameMaker is always via distillation of PostScript and by 
definition, never has live transparency.

(2)FrameMaker supports everything that EPS supports in terms that 
whatever is in the EPS file to start with is output into the PostScript stream 
for printing or PDF creation. EPS files don't have transparency, but can have 
clear backgrounds, i.e., no background behind the objects in the EPS file. 
Unfortunately, some designers cling to the concept that they must always 
provide a white background for their artwork. If the file has such a background 
in Illustrator, you are pretty much stuck with it when the resultant EPS is 
imported into FrameMaker.

(3)For display purposes, FrameMaker only displays the TIFF preview of 
an EPS file and even then ignores the transparency in the low resolution TIFF 
preview (if you save as EPS in Illustrator and request a transparent 
background). Thus, you will not see a clear background.

(4)Be careful to check the runaround properties of the EPS file you 
place. That could force the clear background to be lost in not only display, 
but print!

- Dov

[cid:image001.png@01CD8B77.D51D2AC0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Pat Christenson
Sent: Wednesday, September 05, 2012 11:20 AM
To: framers@lists.frameusers.com
Subject: Graphics  transparency


Hi all -



Does FrameMaker 10 support transparency? A client sent me .eps files with 
transparent background but it displays as white when I import it. Any solutions?



Thanks in advance.



Pat Christenson
inline: image001.png___


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Send administrative questions to listad...@frameusers.com. Visit
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Graphics & transparency

[Dov Isaacs]

I have seen this original post and the follow-up responses and wanted to 
clarify a few points.

(1)FrameMaker absolutely does not support graphic transparency as that 
particular term applies to the Adobe imaging model and PDF versions beginning 
with PDF 1.4. For that matter, neither do PostScript or EPS (Encapsulated 
PostScript) files formats support live transparency. PDF files with live 
transparency that are imported into FrameMaker documents have their 
transparency "flattened" when they are internally converted into EPS. PDF 
created by FrameMaker is always via distillation of PostScript and by 
definition, never has live transparency.

(2)FrameMaker "supports" everything that EPS supports in terms that 
whatever is in the EPS file to start with is output into the PostScript stream 
for printing or PDF creation. EPS files don't have transparency, but can have 
clear backgrounds, i.e., no background behind the objects in the EPS file. 
Unfortunately, some designers cling to the concept that they must always 
provide a white background for their artwork. If the file has such a background 
in Illustrator, you are pretty much stuck with it when the resultant EPS is 
imported into FrameMaker.

(3)For display purposes, FrameMaker only displays the TIFF preview of 
an EPS file and even then ignores the transparency in the low resolution TIFF 
preview (if you save as EPS in Illustrator and request a transparent 
background). Thus, you will not see a clear background.

(4)Be careful to check the "runaround properties" of the EPS file you 
place. That could force the clear background to be "lost" in not only display, 
but print!

- Dov

[cid:image001.png at 01CD8B77.D51D2AC0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Pat Christenson
Sent: Wednesday, September 05, 2012 11:20 AM
To: framers at lists.frameusers.com
Subject: Graphics & transparency


Hi all -



Does FrameMaker 10 support transparency? A client sent me .eps files with 
transparent background but it displays as white when I import it. Any solutions?



Thanks in advance.



Pat Christenson
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RE(~): Acrobat X Pro settings

[Dov Isaacs]

Chris,

Please send the files. Extract once and do same annotation on both systems and 
send me the resultant files using save as PDF Shift+Ctrl+S, not regular 
save Ctrl+S!!

- Dov

[cid:image001.png@01CD8AB7.52E351D0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

From: Chris Coggins [mailto:cacogg...@gmail.com]
Sent: Tuesday, September 04, 2012 2:16 PM
To: Dov Isaacs
Cc: framers@lists.frameusers.com
Subject: Re: Acrobat X Pro settings

Thanks Dov.
Can I send you three versions of a single PDF page so you can see the 
differences in output on each computer? And perhaps advise how to obtain 
similar output results from the optimal computer on the second computer?

The first will be an original, unmarked page extracted from a source document.
The second will be the original page with one single markup from the optimal 
computer with a nice tight filesize, and
the third will be the original page with one single markup from the problem 
computer.

Each will be saved by simply clicking the Save icon.

If you prefer I can extract the page independently on each computer, or you can 
provide a single-page source document on which I can annotate from each 
computer.

Let me know,
Thanks,
Chris
On Tue, Sep 4, 2012 at 12:59 AM, Dov Isaacs 
isa...@adobe.commailto:isa...@adobe.com wrote:
Chris,
There is no simple configuration file for Acrobat that can be copied between 
systems or between releases of Acrobat on the same system.
Configuration settings and preferences for the most part are stored in various 
registry settings (Windows) and plists (MacOS) that are not documented for the 
public, can be very system specific, and are subject to change without any 
notice.
As far as I know, there are no configuration settings that control whether how 
a file that has markups (annotation comments?) will be saved.
When you are annotating a particular page of a PDF file, you are adding content 
to the page, albeit simply annotation content and Acrobat considers the 
annotated page as changed. If you simply save the document using Ctrl+S, the 
changed pages' contents are added to the existing PDF file on disk and the page 
table is modified to reflect the new copies of the changed pages. The old 
pages remain on disk although the page table doesn't point to them anymore. 
This method of saving the PDF file results in very fast updates and minimizes 
the chances of data loss when saving minimal changes to a large PDF file. 
However, the file size keeps on growing and noticeably so if your annotations 
are very simple or few, but the pages are very complex with large amounts of 
underlying content.
In lieu of save with Ctrl+S, if you use save as with Shift+Ctrl+S (not reduced 
sized or optimized options), the entire PDF will be rewritten and the old, 
obsolete versions of the pages you annotated will no longer occupy disk space. 
This should solve your problem.
(In other words, there was nothing in the configuration of your laptop versus 
desktop installations that caused the file size discrepancy, but either how you 
saved the PDF file on one system versus another or the original page sizes of 
the particular pages you annotated on one system versus another would cause the 
file size discrepancy.)
- Dov
inline: image001.png___


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To unsubscribe send a blank email to
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RE(~): Acrobat X Pro settings

[Dov Isaacs]

Chris,

Please send the files. Extract once and do same annotation on both systems and 
send me the resultant files using "save as PDF" Shift+Ctrl+S, not regular 
"save" Ctrl+S!!

- Dov

[cid:image001.png at 01CD8AB7.52E351D0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

From: Chris Coggins [mailto:cacogg...@gmail.com]
Sent: Tuesday, September 04, 2012 2:16 PM
To: Dov Isaacs
Cc: framers at lists.frameusers.com
Subject: Re: Acrobat X Pro settings

Thanks Dov.
Can I send you three versions of a single PDF page so you can see the 
differences in output on each computer? And perhaps advise how to obtain 
similar output results from the optimal computer on the second computer?

The first will be an original, unmarked page extracted from a source document.
The second will be the original page with one single markup from the optimal 
computer with a nice tight filesize, and
the third will be the original page with one single markup from the problem 
computer.

Each will be saved by simply clicking the "Save" icon.

If you prefer I can extract the page independently on each computer, or you can 
provide a single-page source document on which I can annotate from each 
computer.

Let me know,
Thanks,
Chris
On Tue, Sep 4, 2012 at 12:59 AM, Dov Isaacs mailto:isaacs 
at adobe.com>> wrote:
Chris,
There is no simple configuration file for Acrobat that can be copied between 
systems or between releases of Acrobat on the same system.
Configuration settings and preferences for the most part are stored in various 
registry settings (Windows) and plists (MacOS) that are not documented for the 
public, can be very system specific, and are subject to change without any 
notice.
As far as I know, there are no configuration settings that control whether how 
a file that has "markups" (annotation comments?) will be saved.
When you are annotating a particular page of a PDF file, you are adding content 
to the page, albeit simply annotation content and Acrobat considers the 
annotated page as changed. If you simply save the document using Ctrl+S, the 
changed pages' contents are added to the existing PDF file on disk and the page 
table is modified to reflect the new copies of the changed pages. The "old" 
pages remain on disk although the page table doesn't point to them anymore. 
This method of saving the PDF file results in very fast updates and minimizes 
the chances of data loss when saving minimal changes to a large PDF file. 
However, the file size keeps on growing and noticeably so if your annotations 
are very simple or few, but the pages are very complex with large amounts of 
underlying content.
In lieu of save with Ctrl+S, if you use save as with Shift+Ctrl+S (not reduced 
sized or optimized options), the entire PDF will be rewritten and the old, 
obsolete versions of the pages you annotated will no longer occupy disk space. 
This should solve your problem.
(In other words, there was nothing in the configuration of your laptop versus 
desktop installations that caused the file size discrepancy, but either how you 
saved the PDF file on one system versus another or the original page sizes of 
the particular pages you annotated on one system versus another would cause the 
file size discrepancy.)
- Dov
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RE: Acrobat X Pro settings

[Dov Isaacs]

Chris,

There is no simple configuration file for Acrobat that can be copied between 
systems or between releases of Acrobat on the same system.

Configuration settings and preferences for the most part are stored in various 
registry settings (Windows) and plists (MacOS) that are not documented for the 
public, can be very system specific, and are subject to change without any 
notice.

As far as I know, there are no configuration settings that control whether how 
a file that has markups (annotation comments?) will be saved.

When you are annotating a particular page of a PDF file, you are adding content 
to the page, albeit simply annotation content and Acrobat considers the 
annotated page as changed. If you simply save the document using Ctrl+S, the 
changed pages' contents are added to the existing PDF file on disk and the page 
table is modified to reflect the new copies of the changed pages. The old 
pages remain on disk although the page table doesn't point to them anymore. 
This method of saving the PDF file results in very fast updates and minimizes 
the chances of data loss when saving minimal changes to a large PDF file. 
However, the file size keeps on growing and noticeably so if your annotations 
are very simple or few, but the pages are very complex with large amounts of 
underlying content.

In lieu of save with Ctrl+S, if you use save as with Shift+Ctrl+S (not reduced 
sized or optimized options), the entire PDF will be rewritten and the old, 
obsolete versions of the pages you annotated will no longer occupy disk space. 
This should solve your problem.

(In other words, there was nothing in the configuration of your laptop versus 
desktop installations that caused the file size discrepancy, but either how you 
saved the PDF file on one system versus another or the original page sizes of 
the particular pages you annotated on one system versus another would cause the 
file size discrepancy.)

- Dov


[cid:image001.png@01CD8A1E.F9E83890]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.commailto:isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.comhttp://www.adobe.com/







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Chris Coggins
Sent: Tuesday, August 28, 2012 1:25 PM
To: framers@lists.frameusers.com
Subject: OT: Acrobat X Pro settings

Would anyone happen to know how to copy the Acrobat X Pro settings from a pc to 
a laptop, all things being equal (same os, graphics display, etc)

The problem prompting this request is that the newly installed Acrobat X Pro on 
the laptop does not save PDFs in the same way as the one on the pc. 
Specifically, when I open a pdf and add markups to it in the laptop version, 
the resulting saved file is huge. The same activity on the version installed on 
the pc does not  substantially increase the filesize.

Filesizes are an issue when working over a crowded network and I need to find a 
way to make the marked-up pdfs much smaller without having to go through the 
addition step of saving-as reduced file size. I want to be able to just save 
the document in the same manner as was occurring on the pc.

I also noticed a very similar question was posted at the adobe forums last 
summer and noone has replied to it. Hopefully someone here might know the 
answer to get the same behavior out of a new Acrobat X Pro install as was 
occurring on a different computer.

Thanks,
Chris
inline: image001.png___


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Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
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Acrobat X Pro settings

[Dov Isaacs]

Chris,

There is no simple configuration file for Acrobat that can be copied between 
systems or between releases of Acrobat on the same system.

Configuration settings and preferences for the most part are stored in various 
registry settings (Windows) and plists (MacOS) that are not documented for the 
public, can be very system specific, and are subject to change without any 
notice.

As far as I know, there are no configuration settings that control whether how 
a file that has "markups" (annotation comments?) will be saved.

When you are annotating a particular page of a PDF file, you are adding content 
to the page, albeit simply annotation content and Acrobat considers the 
annotated page as changed. If you simply save the document using Ctrl+S, the 
changed pages' contents are added to the existing PDF file on disk and the page 
table is modified to reflect the new copies of the changed pages. The "old" 
pages remain on disk although the page table doesn't point to them anymore. 
This method of saving the PDF file results in very fast updates and minimizes 
the chances of data loss when saving minimal changes to a large PDF file. 
However, the file size keeps on growing and noticeably so if your annotations 
are very simple or few, but the pages are very complex with large amounts of 
underlying content.

In lieu of save with Ctrl+S, if you use save as with Shift+Ctrl+S (not reduced 
sized or optimized options), the entire PDF will be rewritten and the old, 
obsolete versions of the pages you annotated will no longer occupy disk space. 
This should solve your problem.

(In other words, there was nothing in the configuration of your laptop versus 
desktop installations that caused the file size discrepancy, but either how you 
saved the PDF file on one system versus another or the original page sizes of 
the particular pages you annotated on one system versus another would cause the 
file size discrepancy.)

- Dov


[cid:image001.png at 01CD8A1E.F9E83890]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com<mailto:isaacs at adobe.com>

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com<http://www.adobe.com/>







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Chris Coggins
Sent: Tuesday, August 28, 2012 1:25 PM
To: framers at lists.frameusers.com
Subject: OT: Acrobat X Pro settings

Would anyone happen to know how to copy the Acrobat X Pro settings from a pc to 
a laptop, all things being equal (same os, graphics display, etc)

The problem prompting this request is that the newly installed Acrobat X Pro on 
the laptop does not save PDFs in the same way as the one on the pc. 
Specifically, when I open a pdf and add markups to it in the laptop version, 
the resulting saved file is huge. The same activity on the version installed on 
the pc does not  substantially increase the filesize.

Filesizes are an issue when working over a crowded network and I need to find a 
way to make the marked-up pdfs much smaller without having to go through the 
addition step of saving-as reduced file size. I want to be able to just save 
the document in the same manner as was occurring on the pc.

I also noticed a very similar question was posted at the adobe forums last 
summer and noone has replied to it. Hopefully someone here might know the 
answer to get the same behavior out of a new Acrobat X Pro install as was 
occurring on a different computer.

Thanks,
Chris
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RE: FM9 does not support helvetica font (any workaround)

[Dov Isaacs]

FWIW, simply specifying Helvetica is almost meaningless. There is absolutely 
not one standard Helvetica family. Apple's TrueType Helvetica is different than 
Adobe's Type 1 Helvetica, although the character widths are comparable. There 
are updated versions of Helvetica from various other sources. There are 
numerous versions of Helvetica Neue. You cannot assume that these designs are 
all the same. It is amazing what trouble you can get into with this. The same 
problems occur with the various flavours of Times ...

- Dov


[cid:image001.png@01CD4DF4.8CCB5FF0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.
See http://value.printing.org/



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Fred Ridder
Sent: Tuesday, June 19, 2012 8:15 AM
To: richard.co...@polycom.com; agoyal2...@gmail.com; 
framers@lists.frameusers.com
Subject: RE: FM9 does not support helvetica font (any workaround)

The appearance difference between Helvetica and Arial is not always so slight. 
If you are talking about all caps, the differences in most letterforms are 
pretty subtle (altough a few, like the capital R, are markedly different). But 
there are a few differences in lower-case letters that are dead giveaways and 
that significantly change the feel of the typeface.

See the excellent quiz at http://www.ironicsans.com/helvarialquiz/
And an article that will allow you to ace the quiz at 
http://www.ms-studio.com/articlesarialsid.html

Real Helvetica can look a little over-formal, but at least it nearly always 
looks harmonious. There are a lot of cases where Arial looks graceless and even 
ill-proportioned. It's not that Microsoft is incapable of good typeface 
design--Verdana happens to be a really good face. It' sjust a shame that the 
one Microsoft font that has become the most widely used is not among their 
better efforts.

-Fred Ridder

 From: richard.co...@polycom.commailto:richard.co...@polycom.com
 To: agoyal2...@gmail.commailto:agoyal2...@gmail.com; 
 framers@lists.frameusers.commailto:framers@lists.frameusers.com
 Date: Tue, 19 Jun 2012 07:34:30 -0700
 Subject: RE: FM9 does not support helvetica font (any workaround)

 Amita Goyal wrote:

  I have a specifc query on FM9. It does not support helvetica font (not
  included in the licensed version of this s/w package).

 The fact that Helvetica is not bundled with FM doesn't mean it doesn't 
 _support_ Helvetica. AFAIK, FM supports any standard PostScript, TrueType, or 
 OpenType font properly installed in your Windows OS.

  Can someone install the Helvetica Font for his specific use in  FM9, by
  copying required fonts in the fminit (or fonts/ or any other) directory
  or by any other method.

 After purchasing Helvetica, you install it in the same way that you install 
 any font in Windows. Search for install font in Windows Help and Support.

 Alternatively, if you don't mind slight differences in appearance and 
 metrics, you can replace Helvetica with Arial. IIRC, default maker.ini file 
 maps Helvetica to Arial in the Unknown to Known Fonts section, so the 
 replacements will become permanent if you turn off Remember Missing Font 
 Names (in File  Preferences  General).

 HTH!

 Richard G. Combs
 Senior Technical Writer
 Polycom, Inc.
 richardDOTcombs AT polycomDOTcom
 303-223-5111
 --
 rgcombs AT gmailDOTcom
 303-903-6372

inline: image001.png___


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RE: Adobe Community Forums and Obtuse website

[Dov Isaacs]

Scott,

Sorry, but I am not the one to vent at with regards to Adobe's website. I'm 
just a dumb engineer in the print group. I have no control or even any 
influence over the Adobe website.

In terms of reaching the community forums (a.k.a. the User to User Forums), 
I got there with two clicks. From the Adobe home page, I clicked on the Help 
button on the top line of the screen. Alternatively, in the middle of that home 
page, there is a section labeled Help in which if you click either Find answers 
fast, More, or Product help and support centers, you get directly to Adobe's 
main support web page. From there, you can get directly to the Adobe User to 
User Forums by clicking on the Join in button in the center of the page in the 
Meet+Ask+Follow section. To find on-line support for particular products, there 
are direct links to some of the major products and the rest of the products may 
be accessed by clicking on More Products.

Quite frankly, from what I see, the current support page on the Adobe website 
is significantly better than most of what we've had over the last few years. 
And FYI, I don't navigate the Adobe website on a regular basis. Since you used 
my name in vain in your message, I decided to simply see for myself how bad 
it really was. Personally, I don't think that it is quite as bad as you make it 
out to be. I had no previous coaching of what to look for to get where you 
wanted to go and I got there in two to three mouse clicks. Would this be the 
way I would personally design a website. Probably not, but then again, I am not 
a website designer - thanks, I'll keep my day job.

- Dov


[cid:image001.png@01CD4E02.784177F0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isa...@adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.
See http://value.printing.org/



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Turner
Sent: Tuesday, June 19, 2012 9:46 AM
To: framers@lists.frameusers.com
Subject: Adobe Community Forums and Obtuse website


After not going to the Adobe website for several years, simply because I didn't 
need any support, I visited it today.



Is it simply me in my old age or has Adobe gone one better than Microsoft in 
making their corporate website TOTALLY unusable? I could not find any sign of 
the community forums, nor could I easily find a link to the support area.



Dov, are you reading this?



I'm a long-time customer an Adobe has basically told me today that I am not 
important to them. I refuse to buy Microsoft products because of that attitude. 
Is Adobe set in making my experience with them the same as with Microsoft?



Tell your masters that programmers and marketing should NOT be allowed to 
design interfaces, nor do they have an clue about how to satisfy customers.



I am incensed, frustrated, and extremely angry that I can't find the 
Information that I need through their now non-existent support channel.



Scott
inline: image001.png___


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Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
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FM9 does not support helvetica font (any workaround)

[Dov Isaacs]

FWIW, simply specifying "Helvetica" is almost meaningless. There is absolutely 
not one standard Helvetica family. Apple's TrueType Helvetica is different than 
Adobe's Type 1 Helvetica, although the character widths are comparable. There 
are updated versions of Helvetica from various other sources. There are 
numerous versions of Helvetica Neue. You cannot assume that these designs are 
all the same. It is amazing what trouble you can get into with this. The same 
problems occur with the various flavours of "Times" ...

- Dov


[cid:image001.png at 01CD4DF4.8CCB5FF0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.
See http://value.printing.org/



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Fred Ridder
Sent: Tuesday, June 19, 2012 8:15 AM
To: richard.combs at polycom.com; agoyal2006 at gmail.com; framers at 
lists.frameusers.com
Subject: RE: FM9 does not support helvetica font (any workaround)

The appearance difference between Helvetica and Arial is not always so slight. 
If you are talking about all caps, the differences in most letterforms are 
pretty subtle (altough a few, like the capital R, are markedly different). But 
there are a few differences in lower-case letters that are dead giveaways and 
that significantly change the feel of the typeface.

See the excellent quiz at http://www.ironicsans.com/helvarialquiz/
And an article that will allow you to ace the quiz at 
http://www.ms-studio.com/articlesarialsid.html

Real Helvetica can look a little over-formal, but at least it nearly always 
looks harmonious. There are a lot of cases where Arial looks graceless and even 
ill-proportioned. It's not that Microsoft is incapable of good typeface 
design--Verdana happens to be a really good face. It' sjust a shame that the 
one Microsoft font that has become the most widely used is not among their 
better efforts.

-Fred Ridder

> From: richard.combs at Polycom.com<mailto:richard.combs at Polycom.com>
> To: agoyal2006 at gmail.com<mailto:agoyal2006 at gmail.com>; framers at 
> lists.frameusers.com<mailto:framers at lists.frameusers.com>
> Date: Tue, 19 Jun 2012 07:34:30 -0700
> Subject: RE: FM9 does not support helvetica font (any workaround)
>
> Amita Goyal wrote:
>
> > I have a specifc query on FM9. It does not support helvetica font (not
> > included in the licensed version of this s/w package).
>
> The fact that Helvetica is not bundled with FM doesn't mean it doesn't 
> _support_ Helvetica. AFAIK, FM supports any standard PostScript, TrueType, or 
> OpenType font properly installed in your Windows OS.
>
> > Can someone install the Helvetica Font for his specific use in  FM9, by
> > copying required fonts in the fminit (or fonts/ or any other) directory
> > or by any other method.
>
> After purchasing Helvetica, you install it in the same way that you install 
> any font in Windows. Search for "install font" in Windows Help and Support.
>
> Alternatively, if you don't mind slight differences in appearance and 
> metrics, you can replace Helvetica with Arial. IIRC, default maker.ini file 
> maps Helvetica to Arial in the Unknown to Known Fonts section, so the 
> replacements will become permanent if you turn off Remember Missing Font 
> Names (in File > Preferences > General).
>
> HTH!
>
> Richard G. Combs
> Senior Technical Writer
> Polycom, Inc.
> richardDOTcombs AT polycomDOTcom
> 303-223-5111
> --
> rgcombs AT gmailDOTcom
> 303-903-6372

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Adobe Community Forums and Obtuse website

[Dov Isaacs]

Scott,

Sorry, but I am not the one to vent at with regards to Adobe's website. I'm 
just a dumb engineer in the print group. I have no control or even any 
influence over the Adobe website.

In terms of reaching the "community forums" (a.k.a. the "User to User Forums"), 
I got there with two clicks. From the Adobe home page, I clicked on the Help 
button on the top line of the screen. Alternatively, in the middle of that home 
page, there is a section labeled Help in which if you click either Find answers 
fast, More, or Product help and support centers, you get directly to Adobe's 
main support web page. From there, you can get directly to the Adobe User to 
User Forums by clicking on the Join in button in the center of the page in the 
Meet+Ask+Follow section. To find on-line support for particular products, there 
are direct links to some of the major products and the rest of the products may 
be accessed by clicking on More Products.

Quite frankly, from what I see, the current support page on the Adobe website 
is significantly better than most of what we've had over the last few years. 
And FYI, I don't navigate the Adobe website on a regular basis. Since you used 
my name in vain in your message, I decided to simply see for myself how "bad" 
it really was. Personally, I don't think that it is quite as bad as you make it 
out to be. I had no previous coaching of what to look for to get where you 
wanted to go and I got there in two to three mouse clicks. Would this be the 
way I would personally design a website. Probably not, but then again, I am not 
a website designer - thanks, I'll keep my day job.

- Dov


[cid:image001.png at 01CD4E02.784177F0]

Dov Isaacs
Principal Scientist
Adobe Systems Incorporated

+1 408.536.2896 (tel)
+1 408.242.5161 (cell)
isaacs at adobe.com

345 Park Avenue
San Jose, CA  95110-2704 USA
http://www.adobe.com







Feel free to print this e-mail
if your needs dictate hard copy.
There is no need to feel guilty about printing!
Paper is renewable and recyclable.
See http://value.printing.org/



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Turner
Sent: Tuesday, June 19, 2012 9:46 AM
To: framers at lists.frameusers.com
Subject: Adobe Community Forums and Obtuse website


After not going to the Adobe website for several years, simply because I didn't 
need any support, I visited it today.



Is it simply me in my old age or has Adobe gone one better than Microsoft in 
making their corporate website TOTALLY unusable? I could not find any sign of 
the community forums, nor could I easily find a link to the support area.



Dov, are you reading this?



I'm a long-time customer an Adobe has basically told me today that I am not 
important to them. I refuse to buy Microsoft products because of that attitude. 
Is Adobe set in making my experience with them the same as with Microsoft?



Tell your masters that programmers and marketing should NOT be allowed to 
design interfaces, nor do they have an clue about how to satisfy customers.



I am incensed, frustrated, and extremely angry that I can't find the 
Information that I need through their now non-existent support channel.



Scott
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RE: FrameMaker Feature Requests

[Dov Isaacs]

Dov Isaaks never monitored this forum.  :)

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig Ede
Sent: Sunday, May 06, 2012 9:30 AM
To: framers@lists.frameusers.com
Subject: RE: FrameMaker Feature Requests


Dov Isaaks of Adobe used to be a frequent contributor and clearly monitored

the list closely. That is probably still true. He has posted in the last

month.



Craig


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FrameMaker Feature Requests

[Dov Isaacs]

"Dov Isaaks" never monitored this forum.  :)

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig Ede
Sent: Sunday, May 06, 2012 9:30 AM
To: framers at lists.frameusers.com
Subject: RE: FrameMaker Feature Requests


Dov Isaaks of Adobe used to be a frequent contributor and clearly monitored

the list closely. That is probably still true. He has posted in the last

month.



Craig


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RE: Future Plans for Adobe FM/RH?

[Dov Isaacs]

Adobe has made no official announcement, but the products are still both under 
active development.

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jenny Hecker
Sent: Tuesday, April 17, 2012 8:25 AM
To: framers@lists.frameusers.com
Subject: Future Plans for Adobe FM/RH?

Hi,
My manager just asked me to find out if Adobe has plans for any major upgrades 
to FrameMaker/RoboHelp/TCS in the next year, so she can add money to the budget 
for it if we think the upgrade is worth it.  Has anyone heard anything?

Thanks...
Jenny Hecker
Infor Columbus
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Future Plans for Adobe FM/RH?

[Dov Isaacs]

Adobe has made no official announcement, but the products are still both under 
active development.

- Dov

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jenny Hecker
Sent: Tuesday, April 17, 2012 8:25 AM
To: framers at lists.frameusers.com
Subject: Future Plans for Adobe FM/RH?

Hi,
My manager just asked me to find out if Adobe has plans for any major upgrades 
to FrameMaker/RoboHelp/TCS in the next year, so she can add money to the budget 
for it if we think the upgrade is worth it.  Has anyone heard anything?

Thanks...
Jenny Hecker
Infor Columbus
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RE: MathType Equations not printing clearly in FrameMaker 9.0

[Dov Isaacs]

PCL printers cannot properly print EPS. EPS = Encapsulated PostScript. All you 
will get with any printers other than PostScript is the TIFF preview header 
from the EPS file. Workaround if you don't have a PostScript printer is to 
create PDF and then print from Acrobat (or Adobe Reader).

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Waltermeyer, Brenda 
L.
Sent: Wednesday, January 25, 2012 3:32 AM
To: framers@lists.frameusers.com
Subject: MathType Equations not printing clearly in FrameMaker 9.0

Good Morning All.

We use MathType to do our equations for FrameMaker documents. They are linked 
to the file. But for some reason, they are coming in correctly but when I print 
to our printer with a PCL6 driver they come out fuzzy, meaning not as sharp as 
the rest of the text in the document. This just started recently. We are using 
Windows XP. I know there is a fix but I can not seem to find out what we did to 
fix it. Does any one have any suggestions or ways of fixing this. I do know if 
I copy and paste from MathType into FrameMaker it prints ok. Clear as a bell. 
We are saving our equations as *.eps (tiff/eps), which works great normally.

Any help would be appreciated.

Thanks


Brenda L. Waltermeyer
Lead Desktop Publisher
Force Projection Department
Publications and Visual Communication
KCA Room 8-375
EXT. 88748
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MathType Equations not printing clearly in FrameMaker 9.0

[Dov Isaacs]

PCL printers cannot properly print EPS. EPS => Encapsulated PostScript. All you 
will get with any printers other than PostScript is the TIFF preview header 
from the EPS file. Workaround if you don't have a PostScript printer is to 
create PDF and then print from Acrobat (or Adobe Reader).

- Dov

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Waltermeyer, Brenda 
L.
Sent: Wednesday, January 25, 2012 3:32 AM
To: framers at lists.frameusers.com
Subject: MathType Equations not printing clearly in FrameMaker 9.0

Good Morning All.

We use MathType to do our equations for FrameMaker documents. They are linked 
to the file. But for some reason, they are coming in correctly but when I print 
to our printer with a PCL6 driver they come out fuzzy, meaning not as sharp as 
the rest of the text in the document. This just started recently. We are using 
Windows XP. I know there is a fix but I can not seem to find out what we did to 
fix it. Does any one have any suggestions or ways of fixing this. I do know if 
I copy and paste from MathType into FrameMaker it prints ok. Clear as a bell. 
We are saving our equations as *.eps (tiff/eps), which works great normally.

Any help would be appreciated.

Thanks


Brenda L. Waltermeyer
Lead Desktop Publisher
Force Projection Department
Publications and Visual Communication
KCA Room 8-375
EXT. 88748
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RE: Recommended graphic file format for single-sourcing from

[Dov Isaacs]

Quite frankly, I don't know of anyplace where Adobe as a company officially 
recommends GIF for any graphics.

And JPEG certainly is not recommended by Adobe for anything other than 
photographic images, i.e. imagery that would not be more readily represented 
via text and/or vector graphics.

And unless one was really stuck with the need for raster image output, Adobe 
certainly recommends use of vector and/or text formats over any raster image 
format when there is a need to represent text and/or vector content.

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Galanter, Lea
Sent: Monday, January 16, 2012 8:22 AM
To: framers@lists.frameusers.com
Subject: Re: Recommended graphic file format for single-sourcing from


Adobe recommends GIF or JPEG format for graphics.



Also, the company I work for is setting up RoboHelp (not using Frame to

RoboHelp). I'm curious how you have files set up in version control or

on the network server?



Lea Galanter

Lead Technical Editor  Writer

FTI Consulting
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Recommended graphic file format for single-sourcing from

[Dov Isaacs]

Quite frankly, I don't know of anyplace where "Adobe" as a company officially 
recommends GIF for any graphics.

And JPEG certainly is not recommended by Adobe for anything other than 
"photographic" images, i.e. imagery that would not be more readily represented 
via text and/or vector graphics.

And unless one was really stuck with the need for raster image output, Adobe 
certainly recommends use of vector and/or text formats over any raster image 
format when there is a need to represent text and/or vector content.

- Dov

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Galanter, Lea
Sent: Monday, January 16, 2012 8:22 AM
To: framers at lists.frameusers.com
Subject: Re: Recommended graphic file format for single-sourcing from


Adobe recommends GIF or JPEG format for graphics.



Also, the company I work for is setting up RoboHelp (not using Frame to

RoboHelp). I'm curious how you have files set up in version control or

on the network server?



Lea Galanter

Lead Technical Editor & Writer

FTI Consulting
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RE: Enabling a PDF for comments from FrameMaker Settings

[Dov Isaacs]

No, but sorry, this cannot be accomplished via PDFMark or any other PostScript 
code!

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Baruch Brodersen
Sent: Wednesday, January 11, 2012 1:04 PM
To: Rick Quatro
Cc: framers@lists.frameusers.com; Fei Min Lorente
Subject: Re: Enabling a PDF for comments from FrameMaker Settings

It seems to me that it ought to be possible to accomplish this with either 
parfmark or postscript code within a postscript textbox.

Baruch Brodersen

On Wed, Jan 11, 2012 at 3:50 PM, Rick Quatro 
r...@rickquatro.commailto:r...@rickquatro.com wrote:
Hi Scott,

Yes, but the question was how to automate this enabling so you don't have to do 
it one PDF at a time. This you can't do without an expensive server product.

Rick

From: Scott Turner [mailto:qui...@airmail.netmailto:qui...@airmail.net]
Sent: Wednesday, January 11, 2012 3:44 PM
To: Rick Quatro
Cc: Fei Min Lorente; 
framers@lists.frameusers.commailto:framers@lists.frameusers.com
Subject: Re: Enabling a PDF for comments from FrameMaker Settings

Using Acrobat 8 and greater, you may enable a PDF For commenting. The person 
doing the commenting should have Acrobat Reader 8 or greater.

On Jan 6, 2012, at 8:01 PM, Rick Quatro 
r...@rickquatro.commailto:r...@rickquatro.com wrote:
Hi Fei Min,

As far as I can tell there is no way to automate this unless you have one of 
Adobe's expensive Live Cycle server products.

Rick
From: 
framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com
 
[mailto:framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com]
 On Behalf Of Fei Min Lorente
Sent: Friday, January 06, 2012 7:55 PM
To: framers@lists.frameusers.commailto:framers@lists.frameusers.com
Subject: Enabling a PDF for comments from FrameMaker Settings

FrameMaker 7.2 on Windows XP, Adobe Acrobat 6 Professional, and TimeSavers 5.0.

We normally password-protect our PDFs produced from FrameMaker to guard against 
accidental or deliberate changes, but we had a customer request the ability to 
annotate the PDF file. Under Adobe PDF Security, I found the option for Changes 
Allowed: Commenting, filling in form fields, and signing. I thought 
everything was all right because I could then comment on the resultant PDFs, 
but I was using Acrobat.

I then found out that people who are using Reader cannot comment on the files 
unless I enable commenting in Acrobat. Is there a way to enable commenting 
using any of the above tools that I told you that I have, before the PDF is 
generated? We have an automated output system, so I must be able to configure 
the settings in one of them without opening the PDF file after it's been 
generated.

If the answer is no, then will I have any better luck with FrameMaker 10 and 
Adobe Acrobat X on Windows 7? We're supposed to upgrade this year.

Fei Min
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Enabling a PDF for comments from FrameMaker Settings

[Dov Isaacs]

No, but sorry, this cannot be accomplished via PDFMark or any other PostScript 
code!

- Dov

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Baruch Brodersen
Sent: Wednesday, January 11, 2012 1:04 PM
To: Rick Quatro
Cc: framers at lists.frameusers.com; Fei Min Lorente
Subject: Re: Enabling a PDF for comments from FrameMaker Settings

It seems to me that it ought to be possible to accomplish this with either 
parfmark or postscript code within a postscript textbox.

Baruch Brodersen

On Wed, Jan 11, 2012 at 3:50 PM, Rick Quatro mailto:rick at rickquatro.com>> wrote:
Hi Scott,

Yes, but the question was how to automate this enabling so you don't have to do 
it one PDF at a time. This you can't do without an expensive server product.

Rick

From: Scott Turner [mailto:quills at airmail.net]
Sent: Wednesday, January 11, 2012 3:44 PM
To: Rick Quatro
Cc: Fei Min Lorente; mailto:framers at 
lists.frameusers.com>>
Subject: Re: Enabling a PDF for comments from FrameMaker Settings

Using Acrobat 8 and greater, you may enable a PDF For commenting. The person 
doing the commenting should have Acrobat Reader 8 or greater.

On Jan 6, 2012, at 8:01 PM, "Rick Quatro" mailto:rick 
at rickquatro.com>> wrote:
Hi Fei Min,

As far as I can tell there is no way to automate this unless you have one of 
Adobe's expensive Live Cycle server products.

Rick
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of 
Fei Min Lorente
Sent: Friday, January 06, 2012 7:55 PM
To: framers at lists.frameusers.com
Subject: Enabling a PDF for comments from FrameMaker Settings

FrameMaker 7.2 on Windows XP, Adobe Acrobat 6 Professional, and TimeSavers 5.0.

We normally password-protect our PDFs produced from FrameMaker to guard against 
accidental or deliberate changes, but we had a customer request the ability to 
annotate the PDF file. Under Adobe PDF Security, I found the option for Changes 
Allowed: "Commenting, filling in form fields, and signing". I thought 
everything was all right because I could then comment on the resultant PDFs, 
but I was using Acrobat.

I then found out that people who are using Reader cannot comment on the files 
unless I enable commenting in Acrobat. Is there a way to enable commenting 
using any of the above tools that I told you that I have, before the PDF is 
generated? We have an automated output system, so I must be able to configure 
the settings in one of them without opening the PDF file after it's been 
generated.

If the answer is no, then will I have any better luck with FrameMaker 10 and 
Adobe Acrobat X on Windows 7? We're supposed to upgrade this year.

Fei Min
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RE: [semi-ot] What PDF/X standard is your favorite?

[Dov Isaacs]

From the viewpoint of reliable PDF publishing workflows, PDF/X-4 is definitely 
the way to go. It supports fully ICC profile-based color managed RGB and CMYK 
color along with spot color as well as live transparency.

PDF/X-4 is supported via direct export from InDesign, Illustrator, and 
Photoshop. It is also fully supported by Acrobat Pro beginning with version 9.

Unfortunately, there is no way to directly create PDF/X of any flavor directly 
from FrameMaker. With quite a bit of work with the Preflight facility within 
Acrobat Pro X, you might be able to coerce a PDF file from FrameMaker to 
qualify as one or another PDF/X standards, but until (or if ever) FrameMaker 
moves to a post 1990's imaging model and direct PDF creation model (or perhaps 
is folded into InDesign), and PDF standard such as PDF/X or PDF/A from 
FrameMaker is very problematic at best.

- Dov (Chair, ISO TC 130 WG2 TF2 PDF/X Task Force in charge of 
the PDF/X standards)

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Art Campbell
Sent: Tuesday, December 06, 2011 9:40 AM
To: FrameUsers List; Free Framers
Subject: [semi-ot] What PDF/X standard is your favorite?

Just started working with a department that produces a large number of manuals 
that are printed.

However, the printing is handled by a different department (manufacturing) that 
sends the PDF files to printers around the world; there isn't any direct 
contact between the writers and the printers; it's kind of remote control.

I'm thinking a good way to ensure some level of quality is to pick a PDF/X 
standard to convert to / run against, and dispatch those files.

The question is if you don't know what kind of equipment is going to be used, 
which flavor of PDF/X is best/safest/most reliable?

Cheers,
Art

Art Campbell
  art.campb...@gmail.commailto:art.campb...@gmail.com

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[semi-ot] What PDF/X standard is your favorite?

[Dov Isaacs]

>From the viewpoint of reliable PDF publishing workflows, PDF/X-4 is definitely 
>the way to go. It supports fully ICC profile-based color managed RGB and CMYK 
>color along with spot color as well as "live" transparency.

PDF/X-4 is supported via direct export from InDesign, Illustrator, and 
Photoshop. It is also fully supported by Acrobat Pro beginning with version 9.

Unfortunately, there is no way to directly create PDF/X of any flavor directly 
from FrameMaker. With quite a bit of work with the Preflight facility within 
Acrobat Pro X, you might be able to coerce a PDF file from FrameMaker to 
qualify as one or another PDF/X standards, but until (or if ever) FrameMaker 
moves to a post 1990's imaging model and direct PDF creation model (or perhaps 
is folded into InDesign), and PDF standard such as PDF/X or PDF/A from 
FrameMaker is very problematic at best.

- Dov (Chair, ISO TC 130 WG2 TF2 PDF/X Task Force in charge of 
the PDF/X standards)

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Art Campbell
Sent: Tuesday, December 06, 2011 9:40 AM
To: FrameUsers List; Free Framers
Subject: [semi-ot] What PDF/X standard is your favorite?

Just started working with a department that produces a large number of manuals 
that are printed.

However, the printing is handled by a different department (manufacturing) that 
sends the PDF files to printers around the world; there isn't any direct 
contact between the writers and the printers; it's kind of remote control.

I'm thinking a good way to ensure some level of quality is to pick a PDF/X 
standard to convert to / run against, and dispatch those files.

The question is if you don't know what kind of equipment is going to be used, 
which flavor of PDF/X is best/safest/most reliable?

Cheers,
Art

Art Campbell
  art.campbell at gmail.com

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RE: Minion Pro Italic

[Dov Isaacs]

Choosing the italic style of Minion Pro Regular should yield the true italic 
when displaying, printing, and/or creating PDF.

You can verify this by testing with some text using lower case 'a' and similar 
characters which are very different in real italic than in synthesized (i.e. 
obliqued) italic.

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jack DeLand
Sent: Saturday, November 12, 2011 8:01 AM
To: framers@lists.frameusers.com
Subject: Minion Pro Italic

Hello Framers,

FM 10.0.1.408 as part of TCS3, Win 7, 12 GB RAM

I purchased 3 fonts from Linotype: Minion Pro (Regular), Minion Pro SemiBold, 
and Minion Pro Italic.  In Paragraph Designer's Family box I can see entries 
for Minion Pro and Minion SmBd.  I don't see a separate Italic version 
there. I can get an italic look by choosing Minion Pro and selecting Italic 
in the Angle dropdown.  But is this actually using the Minion Pro Italic font, 
or is it an effect on the Regular font?  I am setting a book up for pre-press.

TIA,

Jack DeLand
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RE: Minion Pro Italic

[Dov Isaacs]

As I said, try a simple sample and prove this to yourself. You aren't going to 
print to that Océ printer directly, but rather, via a PDF file. Create the PDF 
file and see what's there both visually and via Ctrl-D and check the font 
listing. It should show the italic face.

- Dov

From: Jack DeLand [mailto:jackdel...@comcast.net]
Sent: Sunday, November 13, 2011 11:46 AM
To: Dov Isaacs; framers@lists.frameusers.com
Subject: RE: Minion Pro Italic

Thanks, Dov.

To be utterly clear: choosing Minion Pro in the Family dropdown and selecting 
Italic from the Angle dropdown in creating a Character or Paragraph style will 
result in the Minion Pro Italic font being used when output through an Oce' 
VarioPrint 6160 digital printer?  My concern was that it might drop the italic 
and substitute the regular font.

Jack DeLand

From: 
framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com
 
[mailto:framers-boun...@lists.frameusers.com]mailto:[mailto:framers-boun...@lists.frameusers.com]
 On Behalf Of Dov Isaacs
Sent: Sunday, November 13, 2011 2:05 PM
To: framers@lists.frameusers.commailto:framers@lists.frameusers.com
Subject: RE: Minion Pro Italic
Importance: High

Choosing the italic style of Minion Pro Regular should yield the true italic 
when displaying, printing, and/or creating PDF.

You can verify this by testing with some text using lower case 'a' and similar 
characters which are very different in real italic than in synthesized (i.e. 
obliqued) italic.

- Dov

From: 
framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com
 
[mailto:framers-boun...@lists.frameusers.com]mailto:[mailto:framers-boun...@lists.frameusers.com]
 On Behalf Of Jack DeLand
Sent: Saturday, November 12, 2011 8:01 AM
To: framers@lists.frameusers.commailto:framers@lists.frameusers.com
Subject: Minion Pro Italic

Hello Framers,

FM 10.0.1.408 as part of TCS3, Win 7, 12 GB RAM

I purchased 3 fonts from Linotype: Minion Pro (Regular), Minion Pro SemiBold, 
and Minion Pro Italic.  In Paragraph Designer's Family box I can see entries 
for Minion Pro and Minion SmBd.  I don't see a separate Italic version 
there. I can get an italic look by choosing Minion Pro and selecting Italic 
in the Angle dropdown.  But is this actually using the Minion Pro Italic font, 
or is it an effect on the Regular font?  I am setting a book up for pre-press.

TIA,

Jack DeLand
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RE: PowerPoint to Framemaker

[Dov Isaacs]

One should be very careful in using RTF as the means of transferring PowerPoint 
slides to a FrameMaker document.

The last several versions of Microsoft Office applications support live 
transparency (drop shadows, reflections, clipped images, etc.) and saving to 
RTF from these applications supports this. However, FrameMaker's imaging model 
does not support live transparency in any way. Transparency effects from RTF 
will likely be lost or misinterpreted when brought into a FrameMaker document.

Thus, is you want the highest fidelity for such PowerPoint slides when 
importing into FrameMaker, use the Acrobat Save as PDF function from 
Microsoft PowerPoint and then import into FrameMaker. Such content is obviously 
not editable, but will maintain graphical integrity.

If you need to be able to edit the slide content in FrameMaker, RTF is a 
solution as long as you understand that you will probably not maintain 
graphical integrity!

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan Litchfield
Sent: Friday, October 07, 2011 8:39 PM
To: Rick Quatro
Cc: framers@lists.frameusers.com
Subject: Re: PowerPoint to Framemaker


Or export from Powerpoint as rtf.



Alan



On 8/10/2011, at 1:33 PM, Rick Quatro wrote:



 Hi Gillian,



 If you don't need to edit the slides in FrameMaker, you could save them as 
 PDF and import the PDF into your FrameMaker document.



 Rick Quatro

 Carmen Publishing Inc.

 585-659-8267

 r...@frameexpert.commailto:r...@frameexpert.com







 From: 
 framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com
  
 [mailto:framers-boun...@lists.frameusers.com]mailto:[mailto:framers-boun...@lists.frameusers.com]
  On Behalf Of Flato, Gillian

 Sent: Friday, October 07, 2011 8:02 PM

 To: framers@lists.frameusers.commailto:framers@lists.frameusers.com

 Subject: PowerPoint to Framemaker



 Anyone know a utility for converting PowerPoint slides with lots of graphics 
 to FrameMaker, or something that can be imported into Frame?



 Thank you,





 Gillian Flato

 Senior Technical Writer (Software)

 nanometrics

 1550 Buckeye Dr.

 Milpitas, CA. 95035

 (408.545.6316

 7  408.232.5911

 * gfl...@nanometrics.commailto:gfl...@nanometrics.com
___


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Send list messages to framers@lists.frameusers.com.

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http://www.frameusers.com/ for more resources and info.

PowerPoint to Framemaker

[Dov Isaacs]

One should be very careful in using RTF as the means of transferring PowerPoint 
slides to a FrameMaker document.

The last several versions of Microsoft Office applications support live 
transparency (drop shadows, reflections, clipped images, etc.) and saving to 
RTF from these applications supports this. However, FrameMaker's imaging model 
does not support live transparency in any way. Transparency effects from RTF 
will likely be lost or misinterpreted when brought into a FrameMaker document.

Thus, is you want the highest fidelity for such PowerPoint slides when 
importing into FrameMaker, use the Acrobat "Save as PDF" function from 
Microsoft PowerPoint and then import into FrameMaker. Such content is obviously 
not editable, but will maintain graphical integrity.

If you need to be able to edit the slide content in FrameMaker, RTF is a 
solution as long as you understand that you will probably not maintain 
graphical integrity!

- Dov

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan Litchfield
Sent: Friday, October 07, 2011 8:39 PM
To: Rick Quatro
Cc: framers at lists.frameusers.com
Subject: Re: PowerPoint to Framemaker


Or export from Powerpoint as rtf.



Alan



On 8/10/2011, at 1:33 PM, Rick Quatro wrote:



> Hi Gillian,

>

> If you don't need to edit the slides in FrameMaker, you could save them as 
> PDF and import the PDF into your FrameMaker document.

>

> Rick Quatro

> Carmen Publishing Inc.

> 585-659-8267

> rick at frameexpert.com

>

>

>

> From: framers-bounces at lists.frameusers.com lists.frameusers.com> [mailto:framers-bounces at 
> lists.frameusers.com] lists.frameusers.com]> On Behalf Of Flato, Gillian

> Sent: Friday, October 07, 2011 8:02 PM

> To: framers at lists.frameusers.com

> Subject: PowerPoint to Framemaker

>

> Anyone know a utility for converting PowerPoint slides with lots of graphics 
> to FrameMaker, or something that can be imported into Frame?

>

> Thank you,

>

>

> Gillian Flato

> Senior Technical Writer (Software)

> nanometrics

> 1550 Buckeye Dr.

> Milpitas, CA. 95035

> (408.545.6316

> 7  408.232.5911

> * gflato at nanometrics.com
-- next part --
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URL: 

RE(~): Which FMaker version?

[Dov Isaacs]

There are several considerations, some of which have already been addressed on 
this thread.

(1)  There is only one “current” version of FrameMaker and that is 
FrameMaker 10. Since there is relatively little FrameMaker product ever in the 
retail channels, it is very unlikely that you are going to find legitimate, 
factory-sealed, “new” copies of older versions of FrameMaker for sale, other 
than perhaps FrameMaker 9. Although “used” copies of FrameMaker may be 
available for sale, make sure that their license may be legitimately 
transferred to you by the seller. There is a resource on Adobe’s website that 
provides the instructions and forms for that. Note that an older version of 
FrameMaker that was previously used by someone as the basis for an upgrade to a 
newer version of FrameMaker cannot be sold or otherwise transferred. Academic, 
student, and/or volume licenses likewise cannot be sold.

(2)  The only version of FrameMaker currently supported by Adobe is 
FrameMaker 10. If you have any problems with older versions, you are pretty 
much on your own (I believe Adobe will provide pay-per-incident support for 
FrameMaker 9, but not for earlier versions).

(3)  If you expect official support for Windows 7 and Office 2010, then 
FrameMaker 10 is your only option.

(4)  Versions of FrameMaker prior to FrameMaker 9 may have serious 
problems with PDF creation on Windows 7 using the headless Distiller provided 
with FrameMaker.

If as a small, struggling startup company you said you were running on old, 
used systems running Windows XP and Office 2003 (or earlier), I would not be 
so-concerned about use of an older FrameMaker version. Using Windows 7 and 
Office 2010 changes the equation dramatically!

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of 
visualbis...@comcast.net
Sent: Thursday, August 11, 2011 7:05 PM
To: framers@lists.frameusers.com
Subject: Which FMaker version?


My manager has finally gotten frustrated enough with Word to check into buying 
FrameMaker. She asked me what version would be best for us, and I'm not sure 
what to tell her. I have used FM 5 and FM 7 a lot, FM 8 a bit, and have no 
experience with FM 10. At this point we are building basic documents, but we 
would like to have better control over the formatting, and be able to use 
conditional text. I don't foresee us using the structured version, or any of 
the fancy additions to the later versions. But I don't want to saddle us with 
a dinosaur, either.



What are the general thoughts from this community? What are the PROs and 
CONs? What should I recommend? We are a small startup business (check out 
www.agilyx.comhttp://www.agilyx.com), and have to keep an eye on the budget, 
but we want to create professional results in everything we do.



We are using Windows 7 and Office 2010, on a variety of Dell laptops.



Thoughts? Please reply to me directly, as I am only receiving the digest right 
now.



Thanks!



Debbie in Oregon
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RE(~): Which FMaker version?

[Dov Isaacs]

There are several considerations, some of which have already been addressed on 
this thread.

(1)  There is only one ?current? version of FrameMaker and that is 
FrameMaker 10. Since there is relatively little FrameMaker product ever in the 
retail channels, it is very unlikely that you are going to find legitimate, 
factory-sealed, ?new? copies of older versions of FrameMaker for sale, other 
than perhaps FrameMaker 9. Although ?used? copies of FrameMaker may be 
available for sale, make sure that their license may be legitimately 
transferred to you by the seller. There is a resource on Adobe?s website that 
provides the instructions and forms for that. Note that an older version of 
FrameMaker that was previously used by someone as the basis for an upgrade to a 
newer version of FrameMaker cannot be sold or otherwise transferred. Academic, 
student, and/or volume licenses likewise cannot be sold.

(2)  The only version of FrameMaker currently supported by Adobe is 
FrameMaker 10. If you have any problems with older versions, you are pretty 
much on your own (I believe Adobe will provide pay-per-incident support for 
FrameMaker 9, but not for earlier versions).

(3)  If you expect official support for Windows 7 and Office 2010, then 
FrameMaker 10 is your only option.

(4)  Versions of FrameMaker prior to FrameMaker 9 may have serious 
problems with PDF creation on Windows 7 using the headless Distiller provided 
with FrameMaker.

If as a small, struggling startup company you said you were running on old, 
used systems running Windows XP and Office 2003 (or earlier), I would not be 
so-concerned about use of an older FrameMaker version. Using Windows 7 and 
Office 2010 changes the equation dramatically!

- Dov

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of visualbis...@comcast.net
Sent: Thursday, August 11, 2011 7:05 PM
To: framers at lists.frameusers.com
Subject: Which FMaker version?


My manager has finally gotten frustrated enough with Word to check into buying 
FrameMaker. She asked me what version would be best for us, and I'm not sure 
what to tell her. I have used FM 5 and FM 7 a lot, FM 8 a bit, and have no 
experience with FM 10. At this point we are building basic documents, but we 
would like to have better control over the formatting, and be able to use 
conditional text. I don't foresee us using the structured version, or any of 
the "fancy" additions to the later versions. But I don't want to saddle us with 
a dinosaur, either.



What are the general thoughts from this "community?" What are the PROs and 
CONs? What should I recommend? We are a small startup business (check out 
www.agilyx.com), and have to keep an eye on the budget, 
but we want to create professional results in everything we do.



We are using Windows 7 and Office 2010, on a variety of Dell laptops.



Thoughts? Please reply to me directly, as I am only receiving the digest right 
now.



Thanks!



Debbie in Oregon
-- next part --
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URL: 

RE: PowerPoint to Frame

[Dov Isaacs]

Assuming you are using a reasonably recent version of Microsoft Office, there 
is another easy way of extracting the graphical elements from the original 
document. Save the Office document using one of the new formats such as .DOCX 
(for Word), .XLSX (for Excel), or .PPTX (for PowerPoint). Those new files are 
actually Zip file archives, despite their file suffix. Open the file in your 
favorite ZIP utility after renaming the suffix to .ZIP. Inside the .ZIP file, 
you will find a subdirectory named media. Inside that media subdirectory, you 
will find all those wonderful graphics assets as actual files, typically .JPG, 
.TIF, .EPS, .WMF, .EMF, etc. Simply extract the file(s) from the ZIP archive 
and you have what you need!

Good luck.

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Pat Christenson
Sent: Tuesday, June 14, 2011 10:01 AM
To: Framers Users
Subject: Re: PowerPoint to Frame

I never knew about this! Thanks for posting it.

Pat Christenson

On Jun 13, 2011, at 10:42 PM, Rene Stephenson wrote:


However, I'd like to add a bit about the graphics... Due to the way that 
Microsoft Office products handle graphics, it is best to attempt to get the 
graphics back to their original resolution before doing the save-as-html. To do 
this, you can use the Find feature in PPT (or Word when you have a DOC file), 
searching for any graphic. When Find locates a graphic, from the picture tool 
bar, choose the Reset Graphic button (looks like a curved   

arrow pointing at a picture), and then 
click the graphic. If the graphic was larger or higher resolution than what is 
presently displayed in the PPT/DOC file, it will enlarge to its original state 
at import. This will look messy, but just bear with the process. When you 
finish finding and resetting all the graphics, THEN do the save-as-html trick. 
The resulting graphics file will populate with a bunch of image* files.

___


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Send list messages to framers@lists.frameusers.com.

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PowerPoint to Frame

[Dov Isaacs]

Assuming you are using a reasonably recent version of Microsoft Office, there 
is another easy way of extracting the graphical elements from the original 
document. Save the Office document using one of the new formats such as .DOCX 
(for Word), .XLSX (for Excel), or .PPTX (for PowerPoint). Those "new" files are 
actually Zip file archives, despite their file suffix. Open the file in your 
favorite ZIP utility after renaming the suffix to .ZIP. Inside the .ZIP file, 
you will find a subdirectory named media. Inside that media subdirectory, you 
will find all those wonderful graphics assets as actual files, typically .JPG, 
.TIF, .EPS, .WMF, .EMF, etc. Simply extract the file(s) from the ZIP archive 
and you have what you need!

Good luck.

- Dov

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Pat Christenson
Sent: Tuesday, June 14, 2011 10:01 AM
To: Framers Users
Subject: Re: PowerPoint to Frame

I never knew about this! Thanks for posting it.

Pat Christenson

On Jun 13, 2011, at 10:42 PM, Rene Stephenson wrote:


However, I'd like to add a bit about the graphics... Due to the way that 
Microsoft Office products handle graphics, it is best to attempt to get the 
graphics back to their original resolution before doing the save-as-html. To do 
this, you can use the Find feature in PPT (or Word when you have a DOC file), 
searching for any graphic. When Find locates a graphic, from the picture tool 
bar, choose the Reset Graphic button (looks like a curved   

arrow pointing at a picture), and then 
click the graphic. If the graphic was larger or higher resolution than what is 
presently displayed in the PPT/DOC file, it will enlarge to its original state 
at import. This will look messy, but just bear with the process. When you 
finish finding and resetting all the graphics, THEN do the save-as-html trick. 
The resulting graphics file will populate with a bunch of image* files.

-- next part --
An HTML attachment was scrubbed...
URL: 

RE: FrameMaker 9

[Dov Isaacs]

For better or worse, problems with 32-bit applications under 64-bit versions of 
Windows generally have absolutely nothing to do with the migration from 32-bit 
to 64-bit addressing in and of itself. 64-bit versions of Windows run 32-bit 
applications in 32-bit mode in the same way they ran under 32-bit versions of 
Windows with the same processor. In 32-bit mode, applications only see what 
looks like a 32-bit system including only 32-bit address spaces.

Where we typically see issues are in the following areas:

(1)  Installers. Older installers that followed the rules for the 
Microsoft Installer are not aware of some differences in the underlying 
plumbing of the 64-bit Windows versions and where certain files should/could 
be located and differences in other protocols in terms of registry entries, etc.

(2)  Drivers. Under 64-bit versions of Windows, drivers are all 64-bit. 
There are sometimes problems in the translation layer of the OS in 
communicating 32-bit program driver requests to 64-bit drivers. In other cases, 
the 64-bit drivers are not quite up to the maturity of their older 32-bit 
counterparts (read that as buggy and not quite ready for prime time). This is 
especially true for video drivers. Sometimes the problems are associated with 
various graphics acceleration modes provided by the combination of the graphics 
card/chip and the driver. Check to see if there is a newer version of the video 
driver for your 64-bit version of Windows - if not from the computer vendor, 
then from the video card/chip supplier. If an updated driver doesn't exist or 
doesn't solve the problem, if the video card's driver allows for disabling or 
reducing such acceleration, try doing that to remedy the OP's symptoms.

(3)  Aero. Beginning with Vista and continuing with Windows 7, 
Microsoft provided a desktop windowing scheme known as Aero that provides nice 
eye candy in terms of translucent window frames and other video effects on the 
desktop. In combination with applications that make extensive direct calls to 
the video driver, Aero only exacerbates the problems per (2) above. Try 
disabling Aero in combination with (2) above.

Note that the windowing, menus, and user interfaces provided by most current 
versions of Adobe applications including FrameMaker use Flash technology in 
conjunction with any acceleration provided by the video card and its driver and 
thus, issues of (2) and (3) above could result in the symptoms the OP describes.

- Dov



From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Fred Ridder
Sent: Thursday, May 19, 2011 6:13 PM
To: jim.pink...@voith.com; km...@i-t-tech.com; framers@lists.frameusers.com
Subject: RE: FrameMaker 9

I'm afraid it may not be worth very much as a data point, because there is a 
world of difference between Windows XP and any 64-bit version of Windows Vista 
or (more likely in Karen's case because she does refer to a new Dell) Windows 
7. When the issue is the stability (or lack thereof) of an application, the 
specific version of the OS is likely to be at least as much a factor as any of 
the hardware details with the possible exception of the amount of RAM. And the 
migration from 32-bit to 64-bit addressing was a major change that seems to 
have caused compatibilty and/or stability issues with a lot of apps.


Subject: RE: FrameMaker 9
Date: Thu, 19 May 2011 19:53:02 -0500
From: jim.pink...@voith.commailto:jim.pink...@voith.com
To: km...@i-t-tech.commailto:km...@i-t-tech.com; 
framers@lists.frameusers.commailto:framers@lists.frameusers.com
FWIW, I've been using FM 9 with these specs at work since December, and I've 
never run into the bug you're experiencing:

Dell Precision T3400
Win XP SP 3
80GB HD
2.67 gigahertz Intel Core2 Duo
64 kilobyte primary memory cache
4096 kilobyte secondary memory cache (3.3 GB usable installed memory)
64-bit ready
Multi-core (2 total)
Not hyper-threaded

I'm habitually running Office 2003, Acrobat X, and Illustrator CS 5 and half a 
dozen other things. My FM 9 books incorporate AutoCad and Inventor graphics, 
often run twice as large as yours. I sometimes don't reboot for a week at a 
time.

I'm skeptical of Dell's allegation in your case.

HTH,
Jim


From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Karen Mann
Sent: Thursday, May 19, 2011 5:00 PM
To: framers@lists.frameusers.com
Subject: FrameMaker 9
Has anyone else had this issue?

I have a new Dell,  64 bit, 12G RAM, 500 hd - 1g video on card, graphics card 
Navidia Quatro 2000 card,

Office 2010, Acrobat 9 - InDesign CS4

I usually run with 1 small doc open in Word and one explorer window open.

FrameMaker 9 (all updates) files are line art and text, 30 to 60 pages.
After a couple of hours of work the panels stop working. I can click on any 
icon and nothing works. 

FrameMaker 9

[Dov Isaacs]

For better or worse, problems with 32-bit applications under 64-bit versions of 
Windows generally have absolutely nothing to do with the "migration from 32-bit 
to 64-bit addressing" in and of itself. 64-bit versions of Windows run 32-bit 
applications in 32-bit mode in the same way they ran under 32-bit versions of 
Windows with the same processor. In 32-bit mode, applications only "see" what 
looks like a 32-bit system including only 32-bit address spaces.

Where we typically see issues are in the following areas:

(1)  Installers. Older installers that followed the "rules" for the 
Microsoft Installer are not aware of some differences in the underlying 
"plumbing" of the 64-bit Windows versions and where certain files should/could 
be located and differences in other protocols in terms of registry entries, etc.

(2)  Drivers. Under 64-bit versions of Windows, drivers are all 64-bit. 
There are sometimes problems in the translation layer of the OS in 
communicating 32-bit program driver requests to 64-bit drivers. In other cases, 
the 64-bit drivers are not quite up to the maturity of their older 32-bit 
counterparts (read that as buggy and not quite ready for prime time). This is 
especially true for video drivers. Sometimes the problems are associated with 
various graphics acceleration modes provided by the combination of the graphics 
card/chip and the driver. Check to see if there is a newer version of the video 
driver for your 64-bit version of Windows - if not from the computer vendor, 
then from the video card/chip supplier. If an updated driver doesn't exist or 
doesn't solve the problem, if the video card's driver allows for disabling or 
reducing such acceleration, try doing that to remedy the OP's symptoms.

(3)  Aero. Beginning with Vista and continuing with Windows 7, 
Microsoft provided a desktop windowing scheme known as Aero that provides nice 
eye candy in terms of translucent window frames and other video effects on the 
desktop. In combination with applications that make extensive direct calls to 
the video driver, Aero only exacerbates the problems per (2) above. Try 
disabling Aero in combination with (2) above.

Note that the windowing, menus, and user interfaces provided by most current 
versions of Adobe applications including FrameMaker use Flash technology in 
conjunction with any acceleration provided by the video card and its driver and 
thus, issues of (2) and (3) above could result in the symptoms the OP describes.

- Dov



From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Fred Ridder
Sent: Thursday, May 19, 2011 6:13 PM
To: jim.pinkham at voith.com; kmann at i-t-tech.com; framers at 
lists.frameusers.com
Subject: RE: FrameMaker 9

I'm afraid it may not be worth very much as a data point, because there is a 
world of difference between Windows XP and any 64-bit version of Windows Vista 
or (more likely in Karen's case because she does refer to a "new Dell") Windows 
7. When the issue is the stability (or lack thereof) of an application, the 
specific version of the OS is likely to be at least as much a factor as any of 
the hardware details with the possible exception of the amount of RAM. And the 
migration from 32-bit to 64-bit addressing was a major change that seems to 
have caused compatibilty and/or stability issues with a lot of apps.


Subject: RE: FrameMaker 9
Date: Thu, 19 May 2011 19:53:02 -0500
From: Jim.Pinkham at voith.com
To: kmann at i-t-tech.com; framers at 
lists.frameusers.com
FWIW, I've been using FM 9 with these specs at work since December, and I've 
never run into the bug you're experiencing:

Dell Precision T3400
Win XP SP 3
80GB HD
2.67 gigahertz Intel Core2 Duo
64 kilobyte primary memory cache
4096 kilobyte secondary memory cache (3.3 GB usable installed memory)
64-bit ready
Multi-core (2 total)
Not hyper-threaded

I'm habitually running Office 2003, Acrobat X, and Illustrator CS 5 and half a 
dozen other things. My FM 9 books incorporate AutoCad and Inventor graphics, 
often run twice as large as yours. I sometimes don't reboot for a week at a 
time.

I'm skeptical of Dell's allegation in your case.

HTH,
Jim


From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Karen Mann
Sent: Thursday, May 19, 2011 5:00 PM
To: framers at lists.frameusers.com
Subject: FrameMaker 9
Has anyone else had this issue?

I have a new Dell,  64 bit, 12G RAM, 500 hd - 1g video on card, graphics card 
Navidia Quatro 2000 card,

Office 2010, Acrobat 9 - InDesign CS4

I usually run with 1 small doc open in Word and one explorer window open.

FrameMaker 9 (all updates) files are line art and text, 30 to 60 pages.
After a couple of hours of work the panels stop 

RE: Frame PDF

[Dov Isaacs]

What do you mean that Distiller has been lost? In your Start Menu you 
cannot find Adobe Acrobat Distiller X or if you do have it you cannot make it 
run?

You cannot download Distiller! FrameMaker 10 offers installation of a 
headless version of Distiller if you don't have Acrobat installed on you 
system. If you have Acrobat already installed on your system, don't let 
FrameMaker install that headless Distiller.

If you installed Acrobat X after installing FrameMaker 10, there is a 
possibility that you somehow have the remains of two or more versions of 
Distiller on your system including the headless one from FrameMaker 10. I would 
suggest that you totally uninstall both FrameMaker 10 and Acrobat X and then 
reboot. Install Acrobat X and then install FrameMaker 10, again making sure 
that it doesn't enter the phase that tries to install the headless Distiller 
(it shouldn't, but if it does, cancel out of that part of the installation).

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Leif
Sent: Tuesday, May 17, 2011 10:47 AM
To: framers@lists.frameusers.com
Subject: Frame PDF

I upgraded to FrameMaker 10 and Acrobat X. It seems that Distiller has been 
lost. How do I download and install distiller?
Thank you.
Bob Leif

rl...@rleif.commailto:rl...@rleif.com
office: 619 582-0437
on travel

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Frame PDF

[Dov Isaacs]

What do you mean that "Distiller has been lost?" In your "Start Menu" you 
cannot find "Adobe Acrobat Distiller X" or if you do have it you cannot make it 
run?

You cannot "download" Distiller! FrameMaker 10 offers installation of a 
"headless" version of Distiller if you don't have Acrobat installed on you 
system. If you have Acrobat already installed on your system, don't let 
FrameMaker install that headless Distiller.

If you installed Acrobat X after installing FrameMaker 10, there is a 
possibility that you somehow have the remains of two or more versions of 
Distiller on your system including the headless one from FrameMaker 10. I would 
suggest that you totally uninstall both FrameMaker 10 and Acrobat X and then 
reboot. Install Acrobat X and then install FrameMaker 10, again making sure 
that it doesn't enter the phase that tries to install the headless Distiller 
(it shouldn't, but if it does, cancel out of that part of the installation).

- Dov

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Leif
Sent: Tuesday, May 17, 2011 10:47 AM
To: framers at lists.frameusers.com
Subject: Frame PDF

I upgraded to FrameMaker 10 and Acrobat X. It seems that Distiller has been 
lost. How do I download and install distiller?
Thank you.
Bob Leif

rleif at rleif.com
office: 619 582-0437
on travel

-- next part --
An HTML attachment was scrubbed...
URL: 

RE: Embed MS Excel File in FM8?

[Dov Isaacs]

No, that cannot be done.

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Miller, Chris M
Sent: Wednesday, May 11, 2011 2:34 PM
To: framers@lists.frameusers.com
Subject: Embed MS Excel File in FM8?

Hi all,

Can I embed a MS Excel file into FrameMaker as a link so that when I convert it 
to PDF or WebHelp (via RoboHelp) the Excel file is accessible to the reader?  
My research tells me no but figured I'd reach out to the FM gurus of the 
group to double-check.  ;)

We currently use Tech Comm Suite 1.3 (Frame 8, RoboHelp 7) but will be 
upgrading within the next month to Tech Comm Suite 3 -- so if it's possible in 
the later version, that would be great to know as well.

Thanks in advance,
Chris

Christopher M. Miller | AVP | Card Services | Product Documentation | J.P. 
Morgan | 3949 S 700 E, STE 400, Salt Lake City, UT 84107 | T: 801-590-1604 | F: 
801-590-1318 | chris.m.mil...@jpmchase.commailto:chris.m.mil...@jpmchase.com 
| jpmorgan.com
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Embed MS Excel File in FM8?

[Dov Isaacs]

No, that cannot be done.

- Dov

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Miller, Chris M
Sent: Wednesday, May 11, 2011 2:34 PM
To: framers at lists.frameusers.com
Subject: Embed MS Excel File in FM8?

Hi all,

Can I embed a MS Excel file into FrameMaker as a link so that when I convert it 
to PDF or WebHelp (via RoboHelp) the Excel file is accessible to the reader?  
My research tells me "no" but figured I'd reach out to the FM gurus of the 
group to double-check.  ;)

We currently use Tech Comm Suite 1.3 (Frame 8, RoboHelp 7) but will be 
upgrading within the next month to Tech Comm Suite 3 -- so if it's possible in 
the later version, that would be great to know as well.

Thanks in advance,
Chris

Christopher M. Miller | AVP | Card Services | Product Documentation | J.P. 
Morgan | 3949 S 700 E, STE 400, Salt Lake City, UT 84107 | T: 801-590-1604 | F: 
801-590-1318 | chris.m.miller at jpmchase.com | jpmorgan.com
-- next part --
An HTML attachment was scrubbed...
URL: 

RE(4): FM10 does not output Adobe PDF

[Dov Isaacs]

I do not know personally know of any such white papers or intelligent studies 
(whatever that means).

Having said that, what is true is that Acrobat Distiller is basically the very 
tried and true Adobe PostScript 3 interpreter with a back end that outputs 
PDF instead of a raster for printing. It is the gold standard for production of 
PDF via distillation of PostScript. It is one of the most stable and reliable 
pieces of code within Adobe (and perhaps the graphic arts industry). Note that 
prior to availability of the Adobe PDF Print Engine technology, most all high 
end prepress systems shipped with a similar headless version of Distiller 
known as Normalizer.

If a copy of Acrobat Distiller is included with FrameMaker at no extra cost, 
why in the world would you want to use CloneScript?

- Dov


From: Böðvar Björgvinsson [mailto:bod...@gmail.com]
Sent: Sunday, May 08, 2011 5:19 PM
To: Dov Isaacs
Cc: framers@lists.frameusers.com
Subject: Re: RE(2): FM10 does not output Adobe PDF

Dov,

In the PS you touch a rather interesting case: the difference between Acrobat 
and GhostScript. Do you know of a white paper or any intelligent study on the 
difference between the two -- and maybe other ps/pdf tools?

Thanks beforehand,

Bodvar Bjorgvinsson
2011/5/8 Dov Isaacs isa...@adobe.commailto:isa...@adobe.com
What you were told is absolutely incorrect. A headless version of Acrobat 
Distiller does come with FrameMaker 10.
The only reason you would need a standalone copy of Acrobat would be if you 
wanted to further manipulate the PDF file (not just view it with Adobe Reader).
Please, when dealing with any Adobe support person, please get the name 
and/or id of whoever you are talking with as well as the case number (if a 
support case is opened) such that we can appropriately follow-up with them when 
either improper or unintelligible responses are given to customers. If we don't 
know who it is, we can't correct the problem.
- Dov
PS:  You really don't want GhostScript-based stuff that typically 
yields problems farther down in your PDF workflow.
From: 
framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com
 
[mailto:framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com]
 On Behalf Of gr...@hedgewizard.netmailto:gr...@hedgewizard.net
Sent: Friday, May 06, 2011 8:27 AM
To: bruce.macart...@vsea.commailto:bruce.macart...@vsea.com
Cc: framers@lists.frameusers.commailto:framers@lists.frameusers.com
Subject: Re: FM10 does not output Adobe PDF


FWIW, I was told (and I hope incorrectly) by an Adobe support person that FM10 
requires the installation of a stand-alone copy of Acrobat to produce PDFs.  So 
I'm using a 3rd-party app with GhostScript to produce my PDFs rather than 
sending Adobe more money for something that should have been included in the FM 
package.



Grant

On May 6, 2011 at 9:14 AM 
bruce.macart...@vsea.commailto:bruce.macart...@vsea.com wrote:

Hello,
I just loaded FM10 on Windows 7 64. I tried to print to Adobe PDF. I have the 
request for filename selected, however, it prints, there are no error messages, 
and I can't find the file. If I save the file as PDF, it saves OK, however, I 
can't get the bookmarks that way. Can someone tell me if there is a setting 
that I don't have correct. This worked fine on FM9.
Thank You,
Bruce
Documentation Specialist
Varian Semiconductor Equipment Associates
4 Stanley Tucker Drive
Newburyport, MA 01950
Work: 978-463-5011
Cell: 978-265-0167
Fax: 978-462-6126

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--
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RE(2): FM10 does not output Adobe PDF

[Dov Isaacs]

What you were told is absolutely incorrect. A ?headless? version of Acrobat 
Distiller does come with FrameMaker 10.

The only reason you would need a standalone copy of Acrobat would be if you 
wanted to further manipulate the PDF file (not just view it with Adobe Reader).

Please, when dealing with any Adobe ?support person,? please get the name 
and/or id of whoever you are talking with as well as the ?case number? (if a 
support case is opened) such that we can appropriately follow-up with them when 
either improper or unintelligible responses are given to customers. If we don?t 
know who it is, we can?t correct the problem.

- Dov

PS:  You really don?t want GhostScript-based stuff that typically 
yields problems farther down in your PDF workflow.


From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of gr...@hedgewizard.net
Sent: Friday, May 06, 2011 8:27 AM
To: bruce.macarthur at vsea.com
Cc: framers at lists.frameusers.com
Subject: Re: FM10 does not output Adobe PDF


FWIW, I was told (and I hope incorrectly) by an Adobe support person that FM10 
requires the installation of a stand-alone copy of Acrobat to produce PDFs.  So 
I'm using a 3rd-party app with GhostScript to produce my PDFs rather than 
sending Adobe more money for something that should have been included in the FM 
package.



Grant

On May 6, 2011 at 9:14 AM bruce.macarthur at vsea.com wrote:


Hello,
I just loaded FM10 on Windows 7 64. I tried to print to Adobe PDF. I have the 
request for filename selected, however, it prints, there are no error messages, 
and I can't find the file. If I save the file as PDF, it saves OK, however, I 
can't get the bookmarks that way. Can someone tell me if there is a setting 
that I don't have correct. This worked fine on FM9.
Thank You,
Bruce
Documentation Specialist
Varian Semiconductor Equipment Associates
4 Stanley Tucker Drive
Newburyport, MA 01950
Work: 978-463-5011
Cell: 978-265-0167
Fax: 978-462-6126

-- next part --
An HTML attachment was scrubbed...
URL: 

RE(4): FM10 does not output Adobe PDF

[Dov Isaacs]

I do not know personally know of any such white papers or "intelligent studies" 
(whatever that means).

Having said that, what is true is that Acrobat Distiller is basically the very 
tried and true Adobe PostScript 3 interpreter with a "back end" that outputs 
PDF instead of a raster for printing. It is the gold standard for production of 
PDF via distillation of PostScript. It is one of the most stable and reliable 
pieces of code within Adobe (and perhaps the graphic arts industry). Note that 
prior to availability of the Adobe PDF Print Engine technology, most all high 
end prepress systems shipped with a similar "headless" version of Distiller 
known as "Normalizer."

If a copy of Acrobat Distiller is included with FrameMaker at no extra cost, 
why in the world would you want to use CloneScript?

- Dov


From: B??var Bj?rgvinsson [mailto:bod...@gmail.com]
Sent: Sunday, May 08, 2011 5:19 PM
To: Dov Isaacs
Cc: framers at lists.frameusers.com
Subject: Re: RE(2): FM10 does not output Adobe PDF

Dov,

In the PS you touch a rather interesting case: the difference between Acrobat 
and GhostScript. Do you know of a white paper or any intelligent study on the 
difference between the two -- and maybe other ps/pdf tools?

Thanks beforehand,

Bodvar Bjorgvinsson
2011/5/8 Dov Isaacs mailto:isaacs at adobe.com>>
What you were told is absolutely incorrect. A "headless" version of Acrobat 
Distiller does come with FrameMaker 10.
The only reason you would need a standalone copy of Acrobat would be if you 
wanted to further manipulate the PDF file (not just view it with Adobe Reader).
Please, when dealing with any Adobe "support person," please get the name 
and/or id of whoever you are talking with as well as the "case number" (if a 
support case is opened) such that we can appropriately follow-up with them when 
either improper or unintelligible responses are given to customers. If we don't 
know who it is, we can't correct the problem.
- Dov
PS:  You really don't want GhostScript-based stuff that typically 
yields problems farther down in your PDF workflow.
From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at 
lists.frameusers.com> [mailto:framers-bounces at 
lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com>] On Behalf 
Of grant at hedgewizard.net<mailto:gr...@hedgewizard.net>
Sent: Friday, May 06, 2011 8:27 AM
To: bruce.macarthur at vsea.com<mailto:bruce.macarthur at vsea.com>
Cc: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Re: FM10 does not output Adobe PDF


FWIW, I was told (and I hope incorrectly) by an Adobe support person that FM10 
requires the installation of a stand-alone copy of Acrobat to produce PDFs.  So 
I'm using a 3rd-party app with GhostScript to produce my PDFs rather than 
sending Adobe more money for something that should have been included in the FM 
package.



Grant

On May 6, 2011 at 9:14 AM bruce.macarthur at vsea.com<mailto:bruce.macarthur at 
vsea.com> wrote:

Hello,
I just loaded FM10 on Windows 7 64. I tried to print to Adobe PDF. I have the 
request for filename selected, however, it prints, there are no error messages, 
and I can't find the file. If I save the file as PDF, it saves OK, however, I 
can't get the bookmarks that way. Can someone tell me if there is a setting 
that I don't have correct. This worked fine on FM9.
Thank You,
Bruce
Documentation Specialist
Varian Semiconductor Equipment Associates
4 Stanley Tucker Drive
Newburyport, MA 01950
Work: 978-463-5011
Cell: 978-265-0167
Fax: 978-462-6126

___


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gmail.com>.

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<http://lists.frameusers.com/pipermail/framers/attachments/20110508/5f354c95/attachment.html>

Test Posting

[Dov Isaacs]

Test posting - please ignore.
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Test Posting

[Dov Isaacs]

Test posting - please ignore.
-- next part --
An HTML attachment was scrubbed...
URL: 

RE: File sizes, frame 9, comparison times

[Dov Isaacs]

FrameMaker is a 32-bit application, not a 64-bit application. As such, it 
cannot use any more than a 2GB address space. Using FrameMaker under any 64-bit 
version of Windows with more than 2GB of memory only assists FrameMaker in that 
such additional memory can dramatically reduce system paging operations to and 
from disk. Generally speaking, the 64-bit versions of Windows have a much 
higher memory requirement threshold than the 32-bit minutes of Windows have. 
Under no circumstances would I ever recommend use of Windows 64-bit with 
anything less than a full 4GB of main memory, with 6GB or 8GB much more 
rational choices for that environment.

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jeff Coatsworth
Sent: Thursday, March 03, 2011 5:26 AM
To: framers@lists.frameusers.com
Subject: RE: File sizes, frame 9, comparison times

I'd be chugging too if I only had 2 GB of RAM! You're using Win7 64 bit for 
God's sake! Throw a whack of RAM at it - it can use it.


From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Stephens, Adrian P
Sent: Thursday, March 03, 2011 1:25 AM
To: framers@lists.frameusers.com
Subject: File sizes, frame 9, comparison times
Hello all,

I'm technical editor for IEEE 802.11REVmb,  this is a spec for a wireless LAN 
protocol,  and is current 2,600 pages in length.
The standard is a single book file comprising about 40 .fm files.  I'm using 
Frame 9 on Win 7 64 bit.

I have had two problems recently with this:

1.   Slow operation with large files.

2.   Slow compare operation.

The process we go through in IEEE standards is that large chunks of 
contributory material (called amendments)
are prepared and approved elsewhere.  Then I get to roll in the change.   The 
last two amendments were 400
and 200 pages in length,  consisting of a mixture of straight additional 
material and marked up changes.

Two files in particular have grown a lot recently.   One is a 50/50 mix of text 
and tables.   The other is pure text.
They are both about 400 pages in length each.  (The source with text/tables is 
4MB in length,  the other one is 2MB).

Recently operations have slowed down.  Frame has started running out of memory 
(screen not rendering properly,
using a system font instead of proper font) when doing lots of work in the 
mixed file. Cross-reference operations
(the bane of my life) take forever (i.e.,  10s user-interface response to any 
key,   30s pause after adjusting xref).

I have to prepare a redline document,  which I do by a book compare with a 
previous release.With these files
of this length,  and a substantial number of operations,  this appears to be 
slowing down.   I killed one compare on
the purely text file after 4 hours of CPU time on a fast desktop machine.

I have split these files into 4 chunks,  and life has improved a lot.   OK,  
400 pages is a long file (in terms of could
I read it before bedtime),  but 4MB is not much compared with the memory that 
frame occupies (200MB) or the
amount of memory on my machine (2GB).

Have others observed this behaviour?   Am I missing any tricks in dealing with 
big files?



Best Regards,

Adrian P STEPHENS

Tel: +44 1954 204 609 (office)
Tel: +44 792 008 4900 (mobile)
Skype: adrian_stephens

--
Intel Corporation (UK) Limited
Registered No. 1134945 (England)
Registered Office: Pipers Way, Swindon SN3 1RJ
VAT No: 860 2173 47

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File sizes, frame 9, comparison times

[Dov Isaacs]

FrameMaker is a 32-bit application, not a 64-bit application. As such, it 
cannot use any more than a 2GB address space. Using FrameMaker under any 64-bit 
version of Windows with more than 2GB of memory only assists FrameMaker in that 
such additional memory can dramatically reduce system paging operations to and 
from disk. Generally speaking, the 64-bit versions of Windows have a much 
higher memory requirement threshold than the 32-bit minutes of Windows have. 
Under no circumstances would I ever recommend use of Windows 64-bit with 
anything less than a full 4GB of main memory, with 6GB or 8GB much more 
rational choices for that environment.

- Dov

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jeff Coatsworth
Sent: Thursday, March 03, 2011 5:26 AM
To: framers at lists.frameusers.com
Subject: RE: File sizes, frame 9, comparison times

I'd be chugging too if I only had 2 GB of RAM! You're using Win7 64 bit for 
God's sake! Throw a whack of RAM at it - it can use it.


From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Stephens, Adrian P
Sent: Thursday, March 03, 2011 1:25 AM
To: framers at lists.frameusers.com
Subject: File sizes, frame 9, comparison times
Hello all,

I'm technical editor for IEEE 802.11REVmb,  this is a spec for a wireless LAN 
protocol,  and is current 2,600 pages in length.
The standard is a single book file comprising about 40 .fm files.  I'm using 
Frame 9 on Win 7 64 bit.

I have had two problems recently with this:

1.   Slow operation with large files.

2.   Slow compare operation.

The process we go through in IEEE standards is that large chunks of 
contributory material (called amendments)
are prepared and approved elsewhere.  Then I get to roll in the change.   The 
last two amendments were 400
and 200 pages in length,  consisting of a mixture of straight additional 
material and marked up changes.

Two files in particular have grown a lot recently.   One is a 50/50 mix of text 
and tables.   The other is pure text.
They are both about 400 pages in length each.  (The source with text/tables is 
4MB in length,  the other one is 2MB).

Recently operations have slowed down.  Frame has started running out of memory 
(screen not rendering properly,
using a system font instead of proper font) when doing lots of work in the 
mixed file. Cross-reference operations
(the bane of my life) take forever (i.e.,  10s user-interface response to any 
key,   30s pause after adjusting xref).

I have to prepare a "redline" document,  which I do by a book compare with a 
previous release.With these files
of this length,  and a substantial number of operations,  this appears to be 
slowing down.   I killed one compare on
the purely text file after 4 hours of CPU time on a fast desktop machine.

I have split these files into 4 chunks,  and life has improved a lot.   OK,  
400 pages is a long file (in terms of could
I read it before bedtime),  but 4MB is not much compared with the memory that 
frame occupies (200MB) or the
amount of memory on my machine (2GB).

Have others observed this behaviour?   Am I missing any tricks in dealing with 
big files?



Best Regards,

Adrian P STEPHENS

Tel: +44 1954 204 609 (office)
Tel: +44 792 008 4900 (mobile)
Skype: adrian_stephens

--
Intel Corporation (UK) Limited
Registered No. 1134945 (England)
Registered Office: Pipers Way, Swindon SN3 1RJ
VAT No: 860 2173 47

-- next part --
An HTML attachment was scrubbed...
URL: 

RE: So how many of us are stuck with Frame 7.2?

[Dov Isaacs]

It is absolutely not going to ever happen! And what makes you really think that 
Apple gives a d*mn about FrameMaker?

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Steve Rickaby
Sent: Wednesday, March 02, 2011 1:13 AM
To: Shmuel Wolfson; framers@lists.frameusers.com
Subject: Re: So how many of us are stuck with Frame 7.2?




The sooner Apple buys the company, the better.



--

Steve
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RE: So how many of us are stuck with Frame 7.2?

[Dov Isaacs]

Will never happen, either or both!


At 09:44 -0500 1/3/11, Alan Houser wrote:



Indeed it was. In my dreams, Apple buys Adobe and forces them to revive it.



--

Steve
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So how many of us are stuck with Frame 7.2?

[Dov Isaacs]

It is absolutely not going to ever happen! And what makes you really think that 
Apple gives a d*mn about FrameMaker?

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Steve Rickaby
Sent: Wednesday, March 02, 2011 1:13 AM
To: Shmuel Wolfson; framers at lists.frameusers.com
Subject: Re: So how many of us are stuck with Frame 7.2?




The sooner Apple buys the company, the better.



--

Steve
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RE: So how many of us are stuck with Frame 7.2?

[Dov Isaacs]

Please note that upgrades to FrameMaker 9 were no longer available from Adobe 
as of the day of release of FrameMaker 10. The only way to upgrade to 
FrameMaker 9 would be to find a legal copy of a FrameMaker 9 upgrade that is 
still on some reseller's shelf. And since you typically did not see such 
upgrade packages in the normal distribution channel (usually they were special 
ordered directly from Adobe), it is very unlikely you'll find one out there. 
Also be aware that one cannot sell a used upgrade package by itself.

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Carrie Baker
Sent: Tuesday, March 01, 2011 3:25 AM
To: framers@lists.frameusers.com
Subject: So how many of us are stuck with Frame 7.2?

I am in a small company with not really any justification to move to Frame 8 or 
9. Frame7 seems sufficient for what we need, and they do have quite a tight 
budget.
However, now I understand that even if I want to, moving to Frame 10 is not an 
upgrade, but purchase a new license.

Are others in the same boat?
Is there any point in trying to get an upgrade to version 9, and then at a 
later point upgrading again?

--
Carrie Baker
carrie...@gmail.commailto:carrie...@gmail.com
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RE: So how many of us are stuck with Frame 7.2?

[Dov Isaacs]

No one from Adobe is forcing you to upgrade!  :)

On the other hand, don't expect support for newer versions of Windows and 
interoperability with new versions of both Adobe and non-Adobe applications 
with four version old software.

If your self-contained environment needs no more than what FrameMaker 7 offers, 
stay with it. Note that there are still some tech writing organizations running 
Windows NT 4 systems with FrameMaker 5.5.6 or 6.0.

- Dov

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Prentice
Sent: Tuesday, March 01, 2011 10:01 AM
To: Carrie Baker; 'Framers'
Subject: Re: So how many of us are stuck with Frame 7.2?


If there's no business or functional reason to upgrade, why bother? At

this point you're stuck paying the full price for an upgrade, so if FM7

provides everything that you need I'd hold out as long as possible. I

think that there are plenty of people on FM7 and earlier who are

perfectly happy with the features provided.



Don't tell Adobe I said that though.  :o



There are some useful and cool features in some of the newer versions ..

but if you're not going to use them, why spend the money?



Cheers,



...scott
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So how many of us are stuck with Frame 7.2?

[Dov Isaacs]

Please note that upgrades to FrameMaker 9 were no longer available from Adobe 
as of the day of release of FrameMaker 10. The only way to upgrade to 
FrameMaker 9 would be to find a legal copy of a FrameMaker 9 upgrade that is 
still on some reseller's shelf. And since you typically did not see such 
upgrade packages in the normal distribution channel (usually they were special 
ordered directly from Adobe), it is very unlikely you'll find one out there. 
Also be aware that one cannot sell a used upgrade package by itself.

- Dov

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Carrie Baker
Sent: Tuesday, March 01, 2011 3:25 AM
To: framers at lists.frameusers.com
Subject: So how many of us are stuck with Frame 7.2?

I am in a small company with not really any justification to move to Frame 8 or 
9. Frame7 seems sufficient for what we need, and they do have quite a tight 
budget.
However, now I understand that even if I want to, moving to Frame 10 is not an 
upgrade, but purchase a new license.

Are others in the same boat?
Is there any point in trying to get an upgrade to version 9, and then at a 
later point upgrading again?

--
Carrie Baker
carriebak at gmail.com
-- next part --
An HTML attachment was scrubbed...
URL: 

So how many of us are stuck with Frame 7.2?

[Dov Isaacs]

No one from Adobe is "forcing" you to upgrade!  :)

On the other hand, don't expect support for newer versions of Windows and 
interoperability with new versions of both Adobe and non-Adobe applications 
with four version old software.

If your self-contained environment needs no more than what FrameMaker 7 offers, 
stay with it. Note that there are still some tech writing organizations running 
Windows NT 4 systems with FrameMaker 5.5.6 or 6.0.

- Dov

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Prentice
Sent: Tuesday, March 01, 2011 10:01 AM
To: Carrie Baker; 'Framers'
Subject: Re: So how many of us are stuck with Frame 7.2?


If there's no business or functional reason to upgrade, why bother? At

this point you're stuck paying the full price for an upgrade, so if FM7

provides everything that you need I'd hold out as long as possible. I

think that there are plenty of people on FM7 and earlier who are

perfectly happy with the features provided.



Don't tell Adobe I said that though.  :o



There are some useful and cool features in some of the newer versions ..

but if you're not going to use them, why spend the money?



Cheers,



...scott
-- next part --
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So how many of us are stuck with Frame 7.2?

[Dov Isaacs]

Will never happen, either or both!


At 09:44 -0500 1/3/11, Alan Houser wrote:



Indeed it was. In my dreams, Apple buys Adobe and forces them to revive it.



--

Steve
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RE: Adobe Pro 7 and Windows 7

[Dov Isaacs]

No, Acrobat 7 does not work fully under Windows 7! Nor does it work fully under 
Vista!

- Dov

 -Original Message-
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
 Stephen O'Brien
 Sent: Thursday, February 17, 2011 8:42 AM
 To: framers@lists.frameusers.com; fram...@omsys.com
 Subject: Adobe Pro 7 and Windows 7
 
 Hi,
 
 I recently upgraded from XP to Windows 7.
 
 Do you know if Adobe Professional 7 works under Windows 7?
 
 A msg is popping up when I use Adobe Professional
 7 saying that something has changed, and pops up
 a Register dialog box. I click to register and a
 msg displays error creating file, and this all starts again.
 
 Any ideas or similar experiences?
 
 Many thx,
 
 Stephen
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Adobe Pro 7 and Windows 7

[Dov Isaacs]

No, Acrobat 7 does not work fully under Windows 7! Nor does it work fully under 
Vista!

- Dov

> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of
> Stephen O'Brien
> Sent: Thursday, February 17, 2011 8:42 AM
> To: framers at lists.frameusers.com; framers at omsys.com
> Subject: Adobe Pro 7 and Windows 7
> 
> Hi,
> 
> I recently upgraded from XP to Windows 7.
> 
> Do you know if Adobe Professional 7 works under Windows 7?
> 
> A msg is popping up when I use Adobe Professional
> 7 saying that something has changed, and pops up
> a Register dialog box. I click to register and a
> msg displays error creating file, and this all starts again.
> 
> Any ideas or similar experiences?
> 
> Many thx,
> 
> Stephen

RE: Concurrent Installations of Adobe Acrobat and Reader

[Dov Isaacs]

Yes, I do have comments.

Yes, Reader X and Acrobat X can co-reside on the same system and do have a 
rudimentary
means of allowing switching back and forth.

Personally, I would strongly NOT recommend this type of configuration EXCEPT 
for end-users
who love to open e-mail attachments from unknown senders offering them 50-50 
splits on
unclaimed millions of dollars from a disgraced ex-oil minister from Nigeria.

Reader X does have a Protected Mode of operation which protects users from 
side affect
problems associated with malicious attacks caused by purposely hacked PDF 
files. This
Protected Mode of operation is currently not implemented in Acrobat itself 
(this is NOT
an announcement or statement of intent one way or the other).

What you pay for having concurrent Reader and Acrobat installation is:

(1) Performance hits, most often small but could be noticeable, when 
processing a PDF
file with Reader X with Protected Mode enabled.

(2) The inconvenience of having to frequently reset the preferences as to 
which of
Reader or Acrobat owns the .PDF suffix or the pain in the tuchas of having to 
open
PDF files by explicitly running Acrobat and then opening the file in question. 
Obviously
there are quite a few functions that Reader cannot perform that you will need 
Acrobat for.

If you have reliable anti-virus software installed on your system that updates 
its
definitions on a very regular basis and you enable scanning of e-mail 
attachments by
that anti-virus software, the Protected Mode or Reader X probably offers you 
relatively
little extra protection.

Per previous threads on this topic, Reader doesn't really provide any benefits 
for
purposes of testing a generated PDF file in a customer's environment given 
that you
have the same exact fonts visible in Reader as you do in Acrobat.

Bottom line is that if you are paranoid and can exercise the discipline of 
switching
back and forth between Reader X and Acrobat X as necessary to get your work 
done,
go for it! Otherwise, I would recommend prudent system management of files and 
use
of Acrobat only.

- Dov




 -Original Message-
 From: framers-boun...@lists.frameusers.com 
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
 Mike Wickham
 Sent: Tuesday, February 08, 2011 10:39 PM
 To: Frame Users
 Subject: Concurrent Installations of Adobe Acrobat and Reader
 
 Hmmm... this is interesting. I stumbled upon it while searching for the
 still unavailable 64-bit PDF iFilter v10. Adobe representatives have
 been telling us for years not to have multiple Acrobat/Reader
 installations on the same computer, but this seems to have changed with
 Acrobat X. Adobe now appears to be saying that there is an advantage to
 having both Acrobat X and Reader X installed because Reader X has a
 protected mode that is more secure for viewing. Does anyone have
 comments? Dov?
 
 Here's the link to the Adobe article:
 http://kb2.adobe.com/cps/874/cpsid_87424.html
 
 Mike Wickham
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Concurrent Installations of Adobe Acrobat and Reader

[Dov Isaacs]

Yes, I do have comments.

Yes, Reader X and Acrobat X can co-reside on the same system and do have a 
rudimentary
means of allowing switching back and forth.

Personally, I would strongly NOT recommend this type of configuration EXCEPT 
for end-users
who love to open e-mail attachments from unknown senders offering them 50-50 
splits on
unclaimed millions of dollars from a disgraced ex-oil minister from Nigeria.

Reader X does have a "Protected Mode" of operation which protects users from 
side affect
problems associated with malicious attacks caused by purposely hacked PDF 
files. This
"Protected Mode" of operation is currently not implemented in Acrobat itself 
(this is NOT
an announcement or statement of intent one way or the other).

What you "pay" for having concurrent Reader and Acrobat installation is:

(1) Performance hits, most often small but could be noticeable, when 
processing a PDF
file with Reader X with "Protected Mode" enabled.

(2) The inconvenience of having to frequently reset the preferences as to 
which of
Reader or Acrobat "owns" the .PDF suffix or the pain in the tuchas of having to 
open
PDF files by explicitly running Acrobat and then opening the file in question. 
Obviously
there are quite a few functions that Reader cannot perform that you will need 
Acrobat for.

If you have reliable anti-virus software installed on your system that updates 
its
definitions on a very regular basis and you enable scanning of e-mail 
attachments by
that anti-virus software, the "Protected Mode" or Reader X probably offers you 
relatively
little extra protection.

Per previous threads on this topic, Reader doesn't really provide any benefits 
for
purposes of "testing" a generated PDF file in a customer's environment given 
that you
have the same exact fonts visible in Reader as you do in Acrobat.

Bottom line is that if you are paranoid and can exercise the discipline of 
switching
back and forth between Reader X and Acrobat X as necessary to get your work 
done,
go for it! Otherwise, I would recommend prudent system management of files and 
use
of Acrobat only.

- Dov




> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of
> Mike Wickham
> Sent: Tuesday, February 08, 2011 10:39 PM
> To: Frame Users
> Subject: Concurrent Installations of Adobe Acrobat and Reader
> 
> Hmmm... this is interesting. I stumbled upon it while searching for the
> still unavailable 64-bit PDF iFilter v10. Adobe representatives have
> been telling us for years not to have multiple Acrobat/Reader
> installations on the same computer, but this seems to have changed with
> Acrobat X. Adobe now appears to be saying that there is an advantage to
> having both Acrobat X and Reader X installed because Reader X has a
> protected mode that is more secure for viewing. Does anyone have
> comments? Dov?
> 
> Here's the link to the Adobe article:
> 
> 
> Mike Wickham