Re: [LegacyUG] loss of data
Thanks, I'd looked there, but had just overlooked Death Date, I use that Detailed Search quite often, but never for a death date. I don't have it set to automatically update every time, I just hate going back and having so many backups to delete, may have to do that anyway. I am good about backing up when I've entered quite a bit, I just failed to that time. To others that replied, I have my file set to open up the perviously used file, and it didn't delete the individual, it just didn't save the Events I'd put in the last time I used it. Thanks, Syble Families Researching: Cline/Klein, Daniel, Newton, Witherspoon, Perryman, Gilbreath, Lindsey, Brown, Foote, Curry, Fleming, Glasscock, Edwards, Waters, Wheat From: Jerry jerrysemailgro...@gmail.com To: LegacyUserGroup@LegacyUsers.com Sent: Wednesday, September 21, 2011 9:26 PM Subject: Re: [LegacyUG] loss of data On 9/21/2011 8:15 PM, Syble Glasscock wrote: Is there a way to search for instances a date. I added his year of death as 1839. I thought maybe it sent the information to someone else. You can go to the SEARCH icon up at the top of your icon menubar (or click on the word Search in the menu above that), then do the following: Look for: INDIVIDUAL Where to Look: BIRTH DATE How to Look: Contains What to Look: 1839 Then click on create list and you will have a list of every person in your database which contains 1839 in their date of birth. By the way, is Legacy prompting you to backup your database each and every time you exit Legacy? That's probably a very good idea if you have that configured, or maybe it's automatic - I know it always comes up that way for me. Good luck! Jerry - MerriamFamilyTree.org Families Researching: /Cline/Klein, Daniel, Newton, Witherspoon, Perryman, Gilbreath, Lindsey, Brown, Foote, Curry, Fleming, Glasscock, Edwards, Waters, Wheat/ *From:* Ron Ferguson ronfergy@tiscali.co.uk *To:* LegacyUserGroup@LegacyUsers.com *Sent:* Wednesday, September 21, 2011 7:06 PM *Subject:* Re: [LegacyUG] loss of data Syble, Have you tried a File MaintenanceCheck Repair and compact Family File? Ron Ferguson http://www.fergys.co.uk/ *From:* Syble Glasscock mailto:syble_...@yahoo.com *Sent:* Thursday, September 22, 2011 1:00 AM *To:* LegacyUserGroup@LegacyUsers.com mailto:LegacyUserGroup@LegacyUsers.com *Subject:* [LegacyUG] loss of data I am using Legacy Deluxe, build date: 2 Aug 2011 I added a lot of information this morning to a particular individual, I usually backup, but was in a hurry to leave, I exited Legacy as I usually do: FileExit. When I just now opened Legacy and this particular person I'd added much information to, now he has NO events, probably added at least 6 this morning, I'd also added year of death and it too is gone, all I have is his name. Has anyone had any problems like this? I now have a will for this person, documenting his children and a 2nd spouse, I'd added the additional children and spouse and I have all of that, I'd sourced each of these additional names and that source is there. Thanks, Syble Families Researching: /Cline/Klein, Daniel, Newton, Witherspoon, Perryman, Gilbreath, Lindsey, Brown, Foote, Curry, Fleming, Glasscock, Edwards, Waters, Wheat/ No virus found in this message. Checked by AVG - www.avg.com http://www.avg.com/ Version: 10.0.1410 / Virus Database: 1520/3910 - Release Date: 09/21/11 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online
RE: [LegacyUG] loss of data
Syble, do you use the Legacy - nFS (New Family Search Interface)? as I have had events dissapear when using that link. Alan Pereira From: Syble Glasscock [mailto:syble_...@yahoo.com] Sent: 22 September 2011 13:25 To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] loss of data Thanks, I'd looked there, but had just overlooked Death Date, I use that Detailed Search quite often, but never for a death date. I don't have it set to automatically update every time, I just hate going back and having so many backups to delete, may have to do that anyway. I am good about backing up when I've entered quite a bit, I just failed to that time. To others that replied, I have my file set to open up the perviously used file, and it didn't delete the individual, it just didn't save the Events I'd put in the last time I used it. Thanks, Syble Families Researching: Cline/Klein, Daniel, Newton, Witherspoon, Perryman, Gilbreath, Lindsey, Brown, Foote, Curry, Fleming, Glasscock, Edwards, Waters, Wheat From: Jerry jerrysemailgro...@gmail.com To: LegacyUserGroup@LegacyUsers.com Sent: Wednesday, September 21, 2011 9:26 PM Subject: Re: [LegacyUG] loss of data On 9/21/2011 8:15 PM, Syble Glasscock wrote: Is there a way to search for instances a date. I added his year of death as 1839. I thought maybe it sent the information to someone else. You can go to the SEARCH icon up at the top of your icon menubar (or click on the word Search in the menu above that), then do the following: Look for: INDIVIDUAL Where to Look: BIRTH DATE How to Look: Contains What to Look: 1839 Then click on create list and you will have a list of every person in your database which contains 1839 in their date of birth. By the way, is Legacy prompting you to backup your database each and every time you exit Legacy? That's probably a very good idea if you have that configured, or maybe it's automatic - I know it always comes up that way for me. Good luck! Jerry - MerriamFamilyTree.org Families Researching: /Cline/Klein, Daniel, Newton, Witherspoon, Perryman, Gilbreath, Lindsey, Brown, Foote, Curry, Fleming, Glasscock, Edwards, Waters, Wheat/ *From:* Ron Ferguson ronfergy@tiscali.co.uk *To:* LegacyUserGroup@LegacyUsers.com *Sent:* Wednesday, September 21, 2011 7:06 PM *Subject:* Re: [LegacyUG] loss of data Syble, Have you tried a File MaintenanceCheck Repair and compact Family File? Ron Ferguson http://www.fergys.co.uk/ *From:* Syble Glasscock mailto:syble_...@yahoo.com *Sent:* Thursday, September 22, 2011 1:00 AM *To:* LegacyUserGroup@LegacyUsers.com mailto:LegacyUserGroup@LegacyUsers.com *Subject:* [LegacyUG] loss of data I am using Legacy Deluxe, build date: 2 Aug 2011 I added a lot of information this morning to a particular individual, I usually backup, but was in a hurry to leave, I exited Legacy as I usually do: FileExit. When I just now opened Legacy and this particular person I'd added much information to, now he has NO events, probably added at least 6 this morning, I'd also added year of death and it too is gone, all I have is his name. Has anyone had any problems like this? I now have a will for this person, documenting his children and a 2nd spouse, I'd added the additional children and spouse and I have all of that, I'd sourced each of these additional names and that source is there. Thanks, Syble Families Researching: /Cline/Klein, Daniel, Newton, Witherspoon, Perryman, Gilbreath, Lindsey, Brown, Foote, Curry, Fleming, Glasscock, Edwards, Waters, Wheat/ No virus found in this message. Checked by AVG - www.avg.com http://www.avg.com/ Version: 10.0.1410 / Virus Database: 1520/3910 - Release Date: 09/21/11 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com http://news.legacyfamilytree.com/ ). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com http://news.legacyfamilytree.com/ ). To
RE: [LegacyUG] loss of data
Syble, do you use the Legacy - nFS (New Family Search Interface)? as I have had events dissapear when using that link. Alan Pereira I have noticed that when the nFS interface is in use that most edits on my database do not stick. I asked Support (twice) under what conditions that would happen, but have not had an answer. It has been so long that I deleted their automated response with the case number. I still want to find out. Carl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
MessageAlan, Does that mean you can’t share your file with ANYONE? That goes completely against how genealogy works! We would be nowhere if we couldn’t share info! michele From: Alan Pereira Sent: Thursday, September 22, 2011 9:34 AM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] loss of data Carl, I too raised a ticket on this subject and I think the developers are working on finding out when running check / repair after using the Interface that life events disappear as well as giving messages about finding Nulls. All has gone quiet from the Support team on this since I rejected their request for a copy of my Legacy database on the grounds it would break European and UK Data Protection Law. Alan (based in UK) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
Syble, I have it set to prompt me for backup, and sometimes I skip it... if I haven't changed anything or changed very little. It's a good reminder tho especially if you have done a good chunk of work in that sitting. --Paula in Texas Researching: Adair Baker Beasley Benson Betz Bigley Blagrave Burton Chapman Clement Clough Coppernoll Costine Daulton Dinwiddie Doody Ellis Exline Field Floran Floyd Gates Goodale Gordon Gump Hale Harbaugh Hind Hopkins Hughes Hurdle Jones Klein Koyle Laswell McDonald Misner Passwaters Pelton Roberts Roche Ryburn Short Singer Sullivan Weller Williams From: Syble Glasscock syble_...@yahoo.com To: LegacyUserGroup@LegacyUsers.com Sent: Thu, September 22, 2011 7:24:51 AM Subject: Re: [LegacyUG] loss of data Thanks, I'd looked there, but had just overlooked Death Date, I use that Detailed Search quite often, but never for a death date. I don't have it set to automatically update every time, I just hate going back and having so many backups to delete, may have to do that anyway. I am good about backing up when I've entered quite a bit, I just failed to that time. To others that replied, I have my file set to open up the perviously used file, and it didn't delete the individual, it just didn't save the Events I'd put in the last time I used it. Thanks, Syble Families Researching: Cline/Klein, Daniel, Newton, Witherspoon, Perryman, Gilbreath, Lindsey, Brown, Foote, Curry, Fleming, Glasscock, Edwards, Waters, Wheat Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
It's critical that we get the full original file in order to determine what's going on with the message, preferably before running check/repair to see where the nulls are before that process is run. A gedcom or part of the file will not be helpful at all. Ken *can* fix the file if we have it... but there's nothing we can do without access to the file. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 7:15 AM, Paula Ryburn paula.ryb...@sbcglobal.net wrote: Alan, Can you try exporting everyone that you publish on Rootsweb to a GEDCOM, then load that GEDCOM into a new database and send THAT database to support...? Maybe produce the loss of data issue on this new db before sending. Having worked in support, it's hard to get excited about a bug someone reports that you cannot re-produce and the reporting person can not provide proof either. Sounds like a serious enough bug to warrant the extra effort. I'm now putting trying out that interface on the back burner until I see resolution. Thx. --Paula in Texas snip From: Alan Pereira Sent: Thursday, September 22, 2011 9:34 AM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] loss of data Carl, I too raised a ticket on this subject and I think the developers are working on finding out when running check / repair after using the Interface that life events disappear as well as giving messages about finding Nulls. All has gone quiet from the Support team on this since I rejected their request for a copy of my Legacy database on the grounds it would break European and UK Data Protection Law. Alan (based in UK) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
As I wrote before, we need the full original file A gedcom changes things around too much when reimported into the Family File and would not be at all helpful for this issue. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 7:34 AM, Alan Pereira alanpere...@tiscali.co.uk wrote: Paula, that's a good suggestion! I will try this if Brian in Support thinks it's worth the trip. It's been some time and they may already have a handle on the cause / effect. Copied Brian on this to see if he wants me to do this. Alan Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
MessageI am just saying, maybe there is an exception to the rule. michele From: Alan Pereira Sent: Thursday, September 22, 2011 11:03 AM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] loss of data Michele, would you knowingly break a law that, in part, has been put in place to protect people from Identify Fraud? Especially when those people are your relatives! Alan Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
On 2011/09/22 15:34, Alan Pereira wrote: All has gone quiet from the Support team on this since I rejected their request for a copy of my Legacy database on the grounds it would break European and UK Data Protection Law. That's a very selfish attitude to take. You've got the problem, help Support to get to the bottom of it and fix it. -- Regards, Mike Fry Johannesburg Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
Carl, No I've not used the Family Search interface from Legacy, but I do use the familysearch.org website with a Legacy file open, and very likely I did on this research occasion, I was hoping someone had a tree posted on my particular person. This is strange and a real concern, especially wondering what other information I may have lost. thanks, Syble Families Researching: Cline/Klein, Daniel, Newton, Witherspoon, Perryman, Gilbreath, Lindsey, Brown, Foote, Curry, Fleming, Glasscock, Edwards, Waters, Wheat From: Alan Pereira alanpere...@tiscali.co.uk To: LegacyUserGroup@LegacyUsers.com Sent: Thursday, September 22, 2011 8:34 AM Subject: RE: [LegacyUG] loss of data Carl, I too raised a ticket on this subject and I think the developers are working on finding out when running check / repair after using the Interface that life events disappear as well as giving messages about finding Nulls. All has gone quiet from the Support team on this since I rejected their request for a copy of my Legacy database on the grounds it would break European and UK Data Protection Law. Alan (based in UK) From:Carl Cox [mailto:ct...@centurytel.net] Sent: 22 September 2011 14:17 To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] loss of data Syble, do you use the Legacy - nFS (New Family Search Interface)? as I have had events dissapear when using that link. Alan Pereira I have noticed that when the nFS interface is in use that most edits on my database do not stick. I asked Support (twice) under what conditions that would happen, but have not had an answer. It has been so long that I deleted their automated response with the case number. I still want to find out. Carl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] loss of data
Syble, I'm confident that accessing the familysearch web site outside of the nFS Interface is OK. I've been monitoring heavy data entry on my tree using that process for the last 3 weeks without losing any data. Alan From: Syble Glasscock [mailto:syble_...@yahoo.com] Sent: 22 September 2011 16:50 To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] loss of data Carl, No I've not used the Family Search interface from Legacy, but I do use the familysearch.org website with a Legacy file open, and very likely I did on this research occasion, I was hoping someone had a tree posted on my particular person.This is strange and a real concern, especially wondering what other information I may have lost. thanks, Syble Families Researching: Cline/Klein, Daniel, Newton, Witherspoon, Perryman, Gilbreath, Lindsey, Brown, Foote, Curry, Fleming, Glasscock, Edwards, Waters, Wheat From: Alan Pereira alanpere...@tiscali.co.uk To: LegacyUserGroup@LegacyUsers.com Sent: Thursday, September 22, 2011 8:34 AM Subject: RE: [LegacyUG] loss of data Carl, I too raised a ticket on this subject and I think the developers are working on finding out when running check / repair after using the Interface that life events disappear as well as giving messages about finding Nulls. All has gone quiet from the Support team on this since I rejected their request for a copy of my Legacy database on the grounds it would break European and UK Data Protection Law. Alan (based in UK) From: Carl Cox [mailto:ct...@centurytel.net] Sent: 22 September 2011 14:17 To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] loss of data Syble, do you use the Legacy - nFS (New Family Search Interface)? as I have had events dissapear when using that link. Alan Pereira I have noticed that when the nFS interface is in use that most edits on my database do not stick. I asked Support (twice) under what conditions that would happen, but have not had an answer. It has been so long that I deleted their automated response with the case number. I still want to find out. Carl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
Alan said he does not want to share private information due to legal and personal reasons, but would be willing to create a stripped down database that can recreate the problem that only contains information he'd be willing to share. Legacy has stated twice in this thread that would not be good enough. Legacy's stance that they won't work on an issue unless you hand over your private data is ridiculous. jc On Thu, Sep 22, 2011 at 11:04 AM, Paul Gray grayp...@telus.net wrote: Alan, I am not sure what you want to happen. You are suggesting ( I think) that there is a database problem, and Legacy needs the database to diagnose it. If you can’t, or won’t, provide the database (for any reason) I can’t see what more can be done. Paul Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Events vs Notes
I just started attempting to add .jpg attachments to various events. While doing this I noted something strange, not related to the .jpg attachment which appears on my on-line web site. I have a census entry for my dad and mom. However, on my dad's website view the census is noted as an event while on my mom's view it is noted as notes Can anyone explain how this happens? As I said, this was found as part of my effort to add .jpg attachments to an event. In the test file I created I entered a census event for both and when I created the web site from Legacy both have the census event appear as notes vice event. Dennis Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Potential Problems behaviour
Jenny, I found this thread in the archives and I notice there was no response that covered the points below. 1. There is an edit parents button on the potential problems screen, that opens the parents marriage information in case you need to edit the marriage info and that marriage screen has buttons to edit the husband or wife if you need to edit the personal information on one of the parents. Using those buttons/screens you do not need to exit the potential problems list to fix problems with the parent's information. 2. The potential problem check is a check from the person to the dates for their parents, that is why the report lists each child and not about the parent. Checking from a child to data on a parent is easier because of the structure of the database. If you think that a reverse check from the parent to the children which would report a problem with the parents dates related to dates for their children we are happy to consider suggestions for improvement. In Legacy 6.0 and 7.0 you can suggest a new feature by clicking on the link on the Legacy Home Tab Support Section Other users can make a suggestion here: http://www.legacyfamilytree.com/Suggest.asp Use the drop down list in the first box to select a category, Legacy 7 or Legacy Charting. Before submitting a suggestion consider the existing checks made about parent dates from the viewpoint of the child and make specific suggestions on what to check on children's dates from the viewpoint of the parent. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. On 11/08/2011 7:15 AM, Jenny M Benson wrote: I have just run a Potential Problems report and found several people listed as having errors in some of their dates, such as a misspelling of abt and lack of space between the month and the year, etc. All these were quickly corrected by clicking on the Edit Individual button, or in a couple of cases clicking on the Edit Marriage button. However there was one entry which said that an Individual's Father's death date was wrong and a group of entries for a set of siblings where it said that their Mother's death date was wrong. I am curious why these entries were in the names of the children, not the Individuals concerned. It meant that instead of being able to use the Edit button, I had to lose the list, go to one of the named people and then select their parent in order to make the correction. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] loss of data
It's critical that we get the full original file in order to determine what's going on with the message, preferably before running check/repair to see where the nulls are before that process is run. A gedcom or part of the file will not be helpful at all. Ken *can* fix the file if we have it... but there's nothing we can do without access to the file. Sincerely, Sherry Technical Support Legacy Family Tree Sherry, I don't know if my problem is the same as reported by Alan, but it seems others are experience the same part of the problem I have. It would be nice to hear from support on the problem of Data not sticking. Carl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
Even if he can reproduce the problem with his pared down database? --Paula in Texas - Original Message From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@LegacyUsers.com Cc: br...@legacyfamilytree.com Sent: Thu, September 22, 2011 9:38:32 AM Subject: Re: [LegacyUG] loss of data As I wrote before, we need the full original file A gedcom changes things around too much when reimported into the Family File and would not be at all helpful for this issue. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 7:34 AM, Alan Pereira alanpere...@tiscali.co.uk wrote: Paula, that's a good suggestion! I will try this if Brian in Support thinks it's worth the trip. It's been some time and they may already have a handle on the cause / effect. Copied Brian on this to see if he wants me to do this. Alan Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
See if he can reproduce the problem on the sample data base. I'm sure they have a copy of that one. On Thu, Sep 22, 2011 at 3:46 PM, Paula Ryburn paula.ryb...@sbcglobal.netwrote: Even if he can reproduce the problem with his pared down database? --Paula in Texas - Original Message From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@LegacyUsers.com Cc: br...@legacyfamilytree.com Sent: Thu, September 22, 2011 9:38:32 AM Subject: Re: [LegacyUG] loss of data As I wrote before, we need the full original file A gedcom changes things around too much when reimported into the Family File and would not be at all helpful for this issue. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 7:34 AM, Alan Pereira alanpere...@tiscali.co.uk wrote: Paula, that's a good suggestion! I will try this if Brian in Support thinks it's worth the trip. It's been some time and they may already have a handle on the cause / effect. Copied Brian on this to see if he wants me to do this. Alan Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
The issue wasn't about data not sticking but about Error 3265 and 3314 and null values... Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 12:03 PM, Carl Cox ct...@centurytel.net wrote: snip Sherry, I don't know if my problem is the same as reported by Alan, but it seems others are experience the same part of the problem I have. It would be nice to hear from support on the problem of Data not sticking. Carl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
It's a database issue and most likely will not happen on the Sample file. If it happens with a pared down version of his file, we can fix that, but that would not guarantee that there still wouldn't be a problem with the part he didn't send us Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 1:05 PM, Larry McCumber lemccum...@gmail.com wrote: See if he can reproduce the problem on the sample data base. I'm sure they have a copy of that one. On Thu, Sep 22, 2011 at 3:46 PM, Paula Ryburn paula.ryb...@sbcglobal.net wrote: Even if he can reproduce the problem with his pared down database? --Paula in Texas Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] loss of data
Fix his database. I'm talking about a null error and it's my understanding that was resolved. I worked on one a couple weeks ago and was not able to find where the null was, but the programmers have a tool that can locate and fix it quickly. But if the issue with nulls and nFS wasn't resolved, then having the database will help the programmers out Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 2:59 PM, Dennis M. Kowallek kowal...@iglou.com wrote: On Thu, 22 Sep 2011 14:22:36 -0700, Sherry/Support she...@legacyfamilytree.com wrote: If it happens with a pared down version of his file, we can fix that Do you mean fix the bug in the software? Or just fix his database? Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Events vs Notes
Dennis, I was not able to duplicate your problem. In the web pages I tried to create the events for both the husband, wife and marriage were listed as events. What style of web pages are you creating? On the Wording Tab of the create web page screen what do you have for the wording of Events for the individuals and for marriages? Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. On 22/09/2011 2:35 PM, Dennis Sutton wrote: I just started attempting to add .jpg attachments to various events. While doing this I noted something strange, not related to the .jpg attachment which appears on my on-line web site. I have a census entry for my dad and mom. However, on my dad's website view the census is noted as an event while on my mom's view it is noted as notes Can anyone explain how this happens? As I said, this was found as part of my effort to add .jpg attachments to an event. In the test file I created I entered a census event for both and when I created the web site from Legacy both have the census event appear as notes vice event. Dennis Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Events vs Notes
Brian, The individual and marriage events wording on the site I created is: Individual Events: Noted events in [his/her] life are: Marriage Events: noted events in their marriage are: Both are grayed out. You can see my site at http://njsuttonfamily.org Dennis On 9/22/2011 6:30 PM, Brian/Support wrote: Dennis, I was not able to duplicate your problem. In the web pages I tried to create the events for both the husband, wife and marriage were listed as events. What style of web pages are you creating? On the Wording Tab of the create web page screen what do you have for the wording of Events for the individuals and for marriages? Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. On 22/09/2011 2:35 PM, Dennis Sutton wrote: I just started attempting to add .jpg attachments to various events. While doing this I noted something strange, not related to the .jpg attachment which appears on my on-line web site. I have a census entry for my dad and mom. However, on my dad's website view the census is noted as an event while on my mom's view it is noted as notes Can anyone explain how this happens? As I said, this was found as part of my effort to add .jpg attachments to an event. In the test file I created I entered a census event for both and when I created the web site from Legacy both have the census event appear as notes vice event. Dennis Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] loss of data
Sherry, I also had a data not sticking problem which I thought was down to using RAID0 [ticket 200-15E628BF-B368] but have since found this not to be the case. (see attached email) In Carl's case, had he assigned a source to the events that did not stick, he would have received a nulls error message and also one saying Master sources have been removed from events that no longer exist. I think the problems are related. I reiterate that I have not had any problems with nulls or data loss since I have stopped using the Legacy-nFS Interface. Alan -Original Message- From: Sherry/Support [mailto:she...@legacyfamilytree.com] Sent: 22 September 2011 22:21 To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] loss of data The issue wasn't about data not sticking but about Error 3265 and 3314 and null values... Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 12:03 PM, Carl Cox ct...@centurytel.net wrote: snip Sherry, I don't know if my problem is the same as reported by Alan, but it seems others are experience the same part of the problem I have. It would be nice to hear from support on the problem of Data not sticking. Carl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp ---BeginMessage--- Added information: When going into nFS and back a recently added birth and residence event dissapeared off an individual in the nFS serach list. Compact / Repair produced the following:- Check/Repair of Legacy Family File: F:\Variable Data\Genealogy\Legacy\PerNye.fdb Date: 08-23-2011 Please check this file very carefully. It's a good idea to run another Check/Repair after you verify the items in this file. A Master Source was linked to an event that doesn't exist. The citation is being removed from this Master Source (Census 1881). Alan Pereira From: Legacy Family Tree Support [mailto:supp...@legacyfamilytree.com] Sent: 23 August 2011 10:01 To: alanpere...@tiscali.co.uk Subject: re: [200-15E628BF-B368] Legacy Problem Report Your ticket has been received and has been assigned a ticket number of [200-15E628BF-B368]. Please keep this ticket number for your records and include it in the subject (including brackets) of all future emails regarding this issue. A Legacy representative will address and respond to your question/comment in a timely and helpful manner. If your concern is resolved before we respond, you may close this ticket by clicking on the View this Ticket Online link below. View this Ticket Online http://site93.hosted.smartertools.com/Main/frmTicket.aspx?ticketnumber=200- 15E628BF-B368email=alanpereira%40tiscali.co.ukh=A398D7C140B71EFD651942B7CC DCEDB3 Thank you, Technical Support www.LegacyFamilyTree.com _ From: alanpere...@tiscali.co.uk Sent: Tuesday, August 23, 2011 2:00 AM To: supp...@legacyfamilytree.com Subject: Legacy Problem Report ProblemReport: 0 Version:Legacy 7.5 VersionNumber:7.5.0.112 BuildDate:2 Aug 2011 OSVersion:Windows 7 CustomerID:72-727-266-36 OSVersionOther: OneLiner:Birth and event details dissapearing ErrorMessages:see 5 above StepsToReproduce:Intermittent. When adding children to parents and adding birth date / location and a residence event tied to a Census Source. I switch back to the parents Family View and a number of the chidlren have lost these details. Check repair identifies null errors and removes sources tied to events that no longer exist. when I add them again it all seams OK. My worry is if other birth dates and events are also dissapearing. Note: This did not happen when using Legacy on 32bit Vista but has only started happening on Windows 7 64 bit. LongDescription: UserName:Alan Pereira Phone:044(1268-419150) EMail:alanpere...@tiscali.co.uk ---End Message---
Re: [LegacyUG] loss of data
Sigh. And right after I sent an email to the group about not sending attachments Obviously there are several issues at play here. The only one I'm familiar with is the one we discussed about the null values - which means that in the database, a field has requirements that *something* be entered and the field is empty. That's the one I was trying to get fixed for you. The nulls are still in the database whether or not you stopped using nFS and will be there until they've been manually fixed, which the programmers can do very quickly for you. It's not missing data, i.e., data disappearing after entering it. More likely than not you will not know what is missing to create the null error without getting inside the database. I suspect that Carl should contact Support and work with one of the techs on his issue, if he hasn't already. This isn't something we can resolve by a long discussion on the list. The whole thread has gotten very convoluted. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 5:44 PM, Alan Pereira alanpere...@tiscali.co.uk wrote: Sherry, I also had a data not sticking problem which I thought was down to using RAID0 [ticket 200-15E628BF-B368] but have since found this not to be the case. (see attached email) In Carl's case, had he assigned a source to the events that did not stick, he would have received a nulls error message and also one saying Master sources have been removed from events that no longer exist. I think the problems are related. I reiterate that I have not had any problems with nulls or data loss since I have stopped using the Legacy-nFS Interface. Alan -Original Message- From: Sherry/Support [mailto:she...@legacyfamilytree.com] Sent: 22 September 2011 22:21 To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] loss of data The issue wasn't about data not sticking but about Error 3265 and 3314 and null values... Sincerely, Sherry Technical Support Legacy Family Tree Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] loss of data
I suspect that Carl should contact Support and work with one of the techs on his issue, if he hasn't already. This isn't something we can resolve by a long discussion on the list. The whole thread has gotten very convoluted. I twice asked support for a comment on how the database handled manual additions while connected through LFS. The first answer was not to the question I asked, so I asked again a few months ago. I figured if I was going to get any answer I would probably have it by now, so I deleted the tracking number. I know that I will probably lose anything I add while LFS is working, and I can work around that problem, but I wanted to understand what was happening. I did not think it would require discussion, or that if it did, I would get a response to that effect from support. Carl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] loss of data
Can you dig up your ticket ? I will give you the web page to check the status. I can't see any way to find my ticket number. It has been too long, about 3 months I think. Perhaps I could scan the list, if that option is available. Carl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Date won't change
The problem isn't with just that year date, it is happening throughout Legacy. I type as 17 Jun 1938-9 or 17 Jun 1938/9and it shows up as 0009-17 Jun 1938 . Just the input of a year it does not change. All the date slots.. Born, Bapt, Died, Buried is effected. I have looked in all the options for dates, changed the date. I have tried changing: Dates displayed as Month Format Separators for numeric dates are checked on dash but changing this box to anything else does not fix the problem. Input format The Double Date cutoff is not checked. Date Checking is not checked. I have ran the File Maintenance/Check/repair. Still there. I have closed everything out, shut the computer down, but still there when I turn the computer back on. I am unable to enter any information into any date slot without this date mess showing up. Beth On 2011/09/22 05:31, Beth wrote: As for the date that won't change I did notice my calendar was lite up but nothing in it helped but I do know it is not usually lite. Yes, I used the slash when adding a birth date as '7 Jan 1693/4' but came out as 1693/94. I have used that form before with no problem. I orginially typed 7 Jan 1693/94. Typing now and should be: 7 Jan 1694 but goes back to the 1693/94 each time. That's correct! In 1752, the calendar as used within the British Empire - and he USA was part of that at that time - changed from the Julian to the regorian. Conventionally, dates in the pre-1752 period ran from 25 March to the ollowing 24 March. Thus, after the calendar change, there was a problem in nowing which year a date in January and February was actually in. Was it 1693 r was it 1694. To help people know, a convention of double-dating was devised. his is what you see with a date like 7 Jan 1693/94. The fact that you're ntering the date as 7 Jan 1693/4 is neither here nor there, the conventional epresentation uses two digits for the second year, hence 1693/94. -- egards, ike Fry ohannesburg egacy User Group guidelines: ttp://www.LegacyFamilyTree.com/Etiquette.asp rchived messages after Nov. 21 2009: ttp://www.mail-archive.com/legacyusergroup@legacyusers.com/ rchived messages from old mail server - before Nov. 21 2009: ttp://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ nline technical support: http://www.LegacyFamilyTree.com/Help.asp ollow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our log (http://news.LegacyFamilyTree.com). o unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Date won't change
You need to enter the full year or else Legacy thinks it's in the first century. If you're not sure of the year, then enter the date you're most sure of in the field and add an alternate date. If it's a date range, then enter 17 June 1938 - 17 June 1939 Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 7:30 PM, Beth glassbyb...@aol.com wrote: The problem isn't with just that year date, it is happening throughout Legacy. I type as 17 Jun 1938-9 or 17 Jun 1938/9 and it shows up as 0009-17 Jun 1938 snip Beth Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Date won't change and slide for more children is gone
How many children? There are screens for 1-5, 1-10 and 1-15. I have some with over fifteen and it adds a 'scroll' to get to the last 3 of 18. If needed it holds 16-30. I have no family with over 30 children from the same couple, but it should work the same. When you have a 'filled table' right click on ANY child and it will bring up the add choices. Rich in LA CA From: Beth glassbyb...@aol.com To: LegacyUserGroup@LegacyUsers.com Sent: Wednesday, September 21, 2011 3:29 PM Subject: Re: [LegacyUG] Date won't change and slide for more children is gone How do I add more children when there is no more slots for them and nothing pops up when I click around the area? -Original Message- From: Randy Clark ceddaco...@gmail.com To: LegacyUserGroup LegacyUserGroup@LegacyUsers.com Sent: Wed, Sep 21, 2011 3:27 pm Subject: Re: [LegacyUG] Date won't change and slide for more children is gone Do you mean to view more children? There are multiple ways to add children. On Wed, Sep 21, 2011 at 6:23 PM, Beth glassbyb...@aol.com wrote: Nothing comes up to explain that section. It is the slide at the end of the children's list in the family view on the right side. When I have more children that the 3 section list of children will handle, by opening the slide I can add more children. It is just gone. -Original Message- From: Mike Fry mike...@iafrica.com To: LegacyUserGroup LegacyUserGroup@LegacyUsers.com Sent: Wed, Sep 21, 2011 3:10 pm Subject: Re: [LegacyUG] Date won't change and slide for more children is gone On 2011/09/21 23:53, Beth wrote: I am unable to change a birth date even after I delete what is there and add correct date, the orginial date will pop in again and delete the new date. And the slide that allows more children has dissappeared. Just not there. I am afraid I caused all this by trying to change an item I read on the list here. I presume that you are referring to the horizontal scroll-bar at the bottom of the Children portion of the Family tab? If not what and where - we would prefer Window titles. If you right-click on a child's name, a context menu pops up. Click on View and select the option that is most appropriate to you. -- Regards, Mike Fry Johannesburg Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To
