Re: [AFMUG] Samsung smart TVs
I’ve got 100 senior citizens using Roku. It’s the easiest one but only after you set the channel up on your computer. That’s what hangs up most of them. Rory From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman Sent: Tuesday, March 3, 2015 8:29 AM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs Really? I thought Roku was the worst interface. My parents inability to use it concurred with that. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Mar 3, 2015 at 10:27 AM, Jeremy jeremysmi...@gmail.commailto:jeremysmi...@gmail.com wrote: I haven't seen this, and have never had an issue with our Samsung SmartTV. However, we mostly use the Roku, as the interface is much better. On Mon, Mar 2, 2015 at 11:20 PM, Caleb Knauer cknauer.li...@gmail.commailto:cknauer.li...@gmail.com wrote: I've seen literally hundreds of Roku's in use in my adventures lately and they work well. Plus the remote is easy to use which is a huge plus for our user base. On Monday, March 2, 2015, Ken Hohhof af...@kwisp.commailto:af...@kwisp.com wrote: Interesting approach. I have been wondering if the Rokus are more reliable than the hodgepodge of devices that customers buy for another reason and then use to stream video. Sounds like you give them a big thumbs up. It's another device that customers can't pronounce though. I've had customers tell me they have a Rock-You or a Ruko. -Original Message- From: Josh Reynolds Sent: Monday, March 02, 2015 1:58 PM To: af@afmug.commailto:af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.comhttp://www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
I haven't seen this, and have never had an issue with our Samsung SmartTV. However, we mostly use the Roku, as the interface is much better. On Mon, Mar 2, 2015 at 11:20 PM, Caleb Knauer cknauer.li...@gmail.com wrote: I've seen literally hundreds of Roku's in use in my adventures lately and they work well. Plus the remote is easy to use which is a huge plus for our user base. On Monday, March 2, 2015, Ken Hohhof af...@kwisp.com wrote: Interesting approach. I have been wondering if the Rokus are more reliable than the hodgepodge of devices that customers buy for another reason and then use to stream video. Sounds like you give them a big thumbs up. It's another device that customers can't pronounce though. I've had customers tell me they have a Rock-You or a Ruko. -Original Message- From: Josh Reynolds Sent: Monday, March 02, 2015 1:58 PM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
Really? I thought Roku was the worst interface. My parents inability to use it concurred with that. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Mar 3, 2015 at 10:27 AM, Jeremy jeremysmi...@gmail.com wrote: I haven't seen this, and have never had an issue with our Samsung SmartTV. However, we mostly use the Roku, as the interface is much better. On Mon, Mar 2, 2015 at 11:20 PM, Caleb Knauer cknauer.li...@gmail.com wrote: I've seen literally hundreds of Roku's in use in my adventures lately and they work well. Plus the remote is easy to use which is a huge plus for our user base. On Monday, March 2, 2015, Ken Hohhof af...@kwisp.com wrote: Interesting approach. I have been wondering if the Rokus are more reliable than the hodgepodge of devices that customers buy for another reason and then use to stream video. Sounds like you give them a big thumbs up. It's another device that customers can't pronounce though. I've had customers tell me they have a Rock-You or a Ruko. -Original Message- From: Josh Reynolds Sent: Monday, March 02, 2015 1:58 PM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
On 3/3/15 12:03, Josh Luthman wrote: But has the interface changed? Yeah, it's been like 7 years. ~Seth
Re: [AFMUG] Samsung smart TVs
I don't know what it looked like before, but if you google/image roku interface you'll see what it looks like. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/03/2015 11:03 AM, Josh Luthman wrote: But has the interface changed? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Mar 3, 2015 at 3:02 PM, Seth Mattinen se...@rollernet.us mailto:se...@rollernet.us wrote: On 3/3/15 11:45, Josh Luthman wrote: It was an original Roku, I think. You add the channels and such from the website but on the tv you go left/right through them and then specify the channel and then which content inside of it. The original was 2008, they're on their third generation now. ~Seth
Re: [AFMUG] Samsung smart TVs
Nowhere close to that now. From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman Sent: Tuesday, March 03, 2015 3:29 PM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is what I remember: http://www5.pcmag.com/media/images/266683-roku-2-xs-interface-menu.jpg Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Mar 3, 2015 at 3:24 PM, Josh Reynolds j...@spitwspots.com mailto:j...@spitwspots.com wrote: I don't know what it looked like before, but if you google/image roku interface you'll see what it looks like. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com http://www.spitwspots.com On 03/03/2015 11:03 AM, Josh Luthman wrote: But has the interface changed? Josh Luthman Office: 937-552-2340 tel:937-552-2340 Direct: 937-552-2343 tel:937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Mar 3, 2015 at 3:02 PM, Seth Mattinen se...@rollernet.us mailto:se...@rollernet.us wrote: On 3/3/15 11:45, Josh Luthman wrote: It was an original Roku, I think. You add the channels and such from the website but on the tv you go left/right through them and then specify the channel and then which content inside of it. The original was 2008, they're on their third generation now. ~Seth
Re: [AFMUG] Samsung smart TVs
There are two products that we recommend without any hesitation, Roku and Ooma. Never have a problem with either. Rory From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman Sent: Tuesday, March 3, 2015 1:29 PM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is what I remember: http://www5.pcmag.com/media/images/266683-roku-2-xs-interface-menu.jpg Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Mar 3, 2015 at 3:24 PM, Josh Reynolds j...@spitwspots.commailto:j...@spitwspots.com wrote: I don't know what it looked like before, but if you google/image roku interface you'll see what it looks like. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.comhttp://www.spitwspots.com On 03/03/2015 11:03 AM, Josh Luthman wrote: But has the interface changed? Josh Luthman Office: 937-552-2340tel:937-552-2340 Direct: 937-552-2343tel:937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Mar 3, 2015 at 3:02 PM, Seth Mattinen se...@rollernet.usmailto:se...@rollernet.us wrote: On 3/3/15 11:45, Josh Luthman wrote: It was an original Roku, I think. You add the channels and such from the website but on the tv you go left/right through them and then specify the channel and then which content inside of it. The original was 2008, they're on their third generation now. ~Seth
Re: [AFMUG] Samsung smart TVs
$250/no contract or less than 4Mbps $100 setup, 2 year contract, 4Mbps or higher (if they cancel early they pay the remainder of the $250 setup, in this case $150) $0 setup, 2 year contract, 10Mbps or higher (if they cancel early they pay the remainder of the $250 setup, in this case $250) Our WISP competition is slightly cheaper than us per month, but does a $500/3 year cancellation fee. (We are roughly 3x larger than them as well) Our setups cost us a lot due to the terrain and conditions here, roughly $450 off the top of my head for about half the installs (tripod on roof, 5 ft pole, rocket + rocket dish, 2 man crew). The other half of our setups are UBAMs and NanoBridges, so those are cheaper. ARPU/mo out here is roughly $86/mo. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 12:21 PM, Jason McKemie wrote: Josh - What do you typically charge customers for an install? On Mon, Mar 2, 2015 at 2:37 PM, Josh Reynolds j...@spitwspots.com mailto:j...@spitwspots.com wrote: Roku LT, and now that it's EOL, the streaming stick. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com http://www.spitwspots.com On 03/02/2015 11:30 AM, Paul McCall wrote: Which model Josh? We have had some Roku models try and become WiFi repeaters on the same 2.4 Ghz channel as the device connects to the router on. Paul -Original Message- From: Af [mailto:af-boun...@afmug.com mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds Sent: Monday, March 02, 2015 2:58 PM To: af@afmug.com mailto:af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com http://www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
I recently had to deal with a Samsung problem for the cable company I consult for. Turns out Samsung had a server outage that affected the D and E models if memory serves. Of course it had to happen the very same day the cable plant made some fairly large changes (last Tuesday), so it took a little digging to track down the problem. From: Josh Reynolds Sent: Monday, March 02, 2015 3:26 PM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs $250/no contract or less than 4Mbps $100 setup, 2 year contract, 4Mbps or higher (if they cancel early they pay the remainder of the $250 setup, in this case $150) $0 setup, 2 year contract, 10Mbps or higher (if they cancel early they pay the remainder of the $250 setup, in this case $250) Our WISP competition is slightly cheaper than us per month, but does a $500/3 year cancellation fee. (We are roughly 3x larger than them as well) Our setups cost us a lot due to the terrain and conditions here, roughly $450 off the top of my head for about half the installs (tripod on roof, 5 ft pole, rocket + rocket dish, 2 man crew). The other half of our setups are UBAMs and NanoBridges, so those are cheaper. ARPU/mo out here is roughly $86/mo. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.comOn 03/02/2015 12:21 PM, Jason McKemie wrote: Josh - What do you typically charge customers for an install? On Mon, Mar 2, 2015 at 2:37 PM, Josh Reynolds j...@spitwspots.com wrote: Roku LT, and now that it's EOL, the streaming stick. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 11:30 AM, Paul McCall wrote: Which model Josh? We have had some Roku models try and become WiFi repeaters on the same 2.4 Ghz channel as the device connects to the router on. Paul -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds Sent: Monday, March 02, 2015 2:58 PM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
Josh - What do you typically charge customers for an install? On Mon, Mar 2, 2015 at 2:37 PM, Josh Reynolds j...@spitwspots.com wrote: Roku LT, and now that it's EOL, the streaming stick. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 11:30 AM, Paul McCall wrote: Which model Josh? We have had some Roku models try and become WiFi repeaters on the same 2.4 Ghz channel as the device connects to the router on. Paul -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds Sent: Monday, March 02, 2015 2:58 PM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
I suggest you call your ISP. /sarcasm - Original Message - From: Ken Hohhof To: af@afmug.com Sent: Monday, March 02, 2015 1:53 PM Subject: [AFMUG] Samsung smart TVs Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
Which model Josh? We have had some Roku models try and become WiFi repeaters on the same 2.4 Ghz channel as the device connects to the router on. Paul -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds Sent: Monday, March 02, 2015 2:58 PM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
It's a bit easier to say that Amazon Fire TV HD or Amazon Fire TV Stick (Both are equal in streaming ability to the Roku and Roku stick BTW.) -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 11:23 AM, Ken Hohhof wrote: Interesting approach. I have been wondering if the Rokus are more reliable than the hodgepodge of devices that customers buy for another reason and then use to stream video. Sounds like you give them a big thumbs up. It's another device that customers can't pronounce though. I've had customers tell me they have a Rock-You or a Ruko. -Original Message- From: Josh Reynolds Sent: Monday, March 02, 2015 1:58 PM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
Roku LT, and now that it's EOL, the streaming stick. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 11:30 AM, Paul McCall wrote: Which model Josh? We have had some Roku models try and become WiFi repeaters on the same 2.4 Ghz channel as the device connects to the router on. Paul -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds Sent: Monday, March 02, 2015 2:58 PM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
[AFMUG] Samsung smart TVs
Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
Maybe you have to carry a smart TV in the back of the truck to test for
functionality?
Of course, if the problem is the internet, that can only be the ISP.
Right?
bp
part15sbs{at}gmail{dot}com
On 3/2/2015 11:53 AM, Ken Hohhof wrote:
Do these things have problems with the apps for Netflix, Pandora, etc.
that are causing the rest of you support calls? Or just me?
Calls like Netflix app stopped working 3 weeks ago, or I can watch
Netflix but Pandora complains about network problems. My impression
is buggy apps or updates that break stuff. But of course everyone
tells the customer it's their Internet.
I have seen Samsung TVs not play nice with some WiFi routers, but that
should affect everything, not just one app.
I hate to tell customers to call Samsung or Netflix/Pandora/etc.
because I know they will just point the finger back at the ISP.
Re: [AFMUG] Samsung smart TVs
Interesting approach. I have been wondering if the Rokus are more reliable than the hodgepodge of devices that customers buy for another reason and then use to stream video. Sounds like you give them a big thumbs up. It's another device that customers can't pronounce though. I've had customers tell me they have a Rock-You or a Ruko. -Original Message- From: Josh Reynolds Sent: Monday, March 02, 2015 1:58 PM To: af@afmug.com Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
