Forget the last 4 lines. Just do a query on the Request ID field of the
integer value.
So taking Johns solution do a set fields from arschema on the nextid, deduct
the number 10,20,50 whatever from it and then query Request ID integer
value. It will find all the tickets after that number.
HI All -
Probably a simple question for those that have done work with web
services... We are trying to consume a web service and the site that the
service is hosted on is protected by a User ID and Password. How do we
submit the ID and Password to be authenticated in a web service?
Remedy
FrontRange ITSM is a strong competitor, if you go by looks and
OOB functionality. Aand then you install it and begin to look at the
guts of it. When I did, I was never as thankful for Doug's architectural
genius. And while the light customizations can be done as easily there as
in Remedy
Probably possible you would have to export and import the entire application in
order to maintain the role permissions on the forms.
Dave Fincher
L. J. Head [EMAIL PROTECTED] wrote:
ARS 6.3
I have a deployable application in dev...when I export a form and related
workflow from this
I have two temp fields that I have created some workflow to compare
length between the two. First field is set by the user when they type
in a value, the second field is the control (ie the first field must be
= the second field). Problem is that when the first field is double
digits ( 9)
Good morning list:
Is anyone aware where I could download the arstat utility? I used to have
it, but I can't find it anywhere now.
Thank you!
_
Get in the mood for Valentine's Day. View photos, recipes and more on your
From: Carey Matthew Black [EMAIL PROTECTED]
Subject: Re: BMC Support Web Site Performance
In-Reply-To: [EMAIL PROTECTED]
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Disposition: inline
Carina,
I understand your experiences. (and I have been there too.)
Are ztemp1 and ztemp2control integer or character fields?
Thanks,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Friday, January 26, 2007 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Comparing feild
They are characterthey should be integer shouldn't they?
Kyle
Lucero, Michelle - IST contractor wrote:
Are ztemp1 and ztemp2control integer or character fields?
Thanks,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
You mentioned the word culture. I think that may be a bigger player as
outsourcing of support increases. It doesn't matter if the overseas support
people are trained as well, are as smart, or speak English (or whatever your
native language is) as well as the CA people do, one thing remains, and
Thanks everyone for the ideas. It's more work than I expected and have
no problem telling the customer No. =)
However, when I have time one of these days I plan to test out some of
the ideas just for the learning experience.
Cheers,
Richard
Yes. The LENGTH of the values should be set into integer fields and then
compared.
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Friday, January 26, 2007 8:53 AM
To: arslist@ARSLIST.ORG
Thanks, folks, for the info and suggestions...
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Yes - you're performing a numeric comparison. Alphanumeric comparisons
start at the leftmost byte - regardless of length.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Michelle,
Using the integer fields fixed the issue.
Thanks I was using the LENGTH but with the character fields.
Thanks
Kyle
Lucero, Michelle - IST contractor wrote:
Yes. The LENGTH of the values should be set into integer fields and then
compared.
Michelle
-Original Message-
Richard, I don't know if you saw my submitted idea, but it was to do a
search of (('Entry ID' = (nextId - 100)), put the results in a table field,
sort it by Entry ID descending, and have a chunk value of 50 on the table
field. That would give you the last 50 tickets. The only glitch is that I
Mike,
What functionality did the arstat utility provide? The same
functionality may exist in the Server Statistics which were added to the
later versions of the server. You need to turn those on within the
admin tool.
Dave
-Original Message-
From: Action Request System discussion
All,
I am attempting to set up a Windows Server 2003 (64 bit) with Oracle 10g and
ARS 7 on the same box. I am looking for any assistance from anyone with a
similar configuration. I have performed installations on various UNIX
platforms many times before, and a few Windows 32 bit ones, but never
Here is BMC's ITIL Best Practives Director's Article from DECEMBER 2006 ---
This might give you some more insight Norm.
http://www.enterpriseleadership.org/listen/podcast-turbitt/view?searchterm=Ken%20Turbitt
http://www.bmc.com/BMC/Common/CDA/hou_Page_Detail/0,3464,9926222_10636326,00.html
look
If I understand your intent, you want to know when the status changed from
any other value to Fixed. Adding the TR to the first part offers no
real performance advantages that make it worth the added confusion. This:
'Status' = Fixed AND 'Status' != 'DB.Status'
works just as well and
I think that what you have there is the best you can get. It verifies that
the TR is changing (even if it isn't)...and then if it has a TR value but it
isn't actually changing the second half catches that
-Original Message-
From: Action Request System discussion list(ARSList)
It comes down to a question of who should dictate your process, I think-you
or the vendor?
Here's the scenario. You have a first-rate operation consisting of 2,000
employees. The way you do business is solid because you've turned high
profits for the past ten years. Don't mess with success.
ARS 7.0.01 Patch 001 appears to have fixed a major bug introduced in
7.0.01 that caused SSL AREA connections to stop working. I am running a
fresh install of _everything_ using the Patch 001 code in a similar
environment only all x64 (Windows Server, SQL Server) systems. So far I
have not seen any
Thanks for the info. I'm doing fresh installs as well so will report
anything significant I find.
//SIGNED//
CRAIG J. CARTER
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, January 26, 2007 10:08 AM
To:
The most useful guides might be:
- IT Service Desk comparison, Gartner Research (May 2003) -- possibly
updated in May 2006
- Asset Portfolio Management comparison, META Group (October 2004) --
summary at
http://www.bmc.com/products/attachments/meta_asset_portfolio_mgmt.pdf
Hope this
Well, I think we're on the same page here, Norm. I prefer to make the
software conform to the business, rather than forcing the business to
conform to the software. BMC says ITSM 7 can do that, and I think to a
large extent it can, though through means that are new to us old-ITSM guys.
That
I would think, Knowing the Air Force a little..
That reprogramming the old dog manager who had been there forever mindset
-- would be very difficult.
Which in turn would break the real functionality of the application in the
first place.
Otherwise like hundreds of other systems the military
Dear Listers,
Today is my last day as a Remedy Developer.
I am off to join the ranks of one of my ARS clients to work as an analyst
in the dynamic world of Telecommunications.
I want to thank each of you for supporting the ARSLIST - the times I found
help here are innumerable.
Since I first
Lori, we'll miss you here - best of luck in your new place and in your new
job.
Rick
On 1/26/07, Lori Gumbiner [EMAIL PROTECTED] wrote:
**
Dear Listers,
Today is my last day as a Remedy Developer.
I am off to join the ranks of one of my ARS clients to work as an analyst
in the dynamic world
See my comments below:
Kaiser Norm E CIV USAF 96 CG/SCWOE [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
01/26/2007 11:05 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
OT: ITSM Total Cost of Implementation
Thanks to all who responded. If performance turns out to be an issue as L J
and David suspect, I'll have to try a different approach.
Thanks again,
Bill
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One way I 've worked around this is to perform the initial import, which
strips the role permissions, modify the app and add the new forms, then
perform the import a second time using the 'import in place' option. The
second import will import the forms as members of the application, thus
* Standard Naming conventions, good documentation, avoiding using
reserved IDs, adding rather than modifying, exports and backups, using your
own ID rather than the Demo account to modify objects so your name/last
modify date shows.
Certainly you want to apply the best practice
We are on ver 7.0.1. Is there a patch for it.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Thursday, January 25, 2007 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error 9350
** BMCs solution is
Just installed Patch 20 (6.3) and it did not fix the problem go figure
:)
On 1/26/07, Sokol, Brian [EMAIL PROTECTED] wrote:
** We are on ver 7.0.1. Is there a patch for it.
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED]
Sorry Axton, I disagree regarding RAID 5. It may be suitable for general
storage and backup, but RAID 5 is a performance-killer for databases. If
reliability (fault tolerance) is important, use RAID 0 plus RAID 1 (aka,
RAID 0+1 or RAID 10), which may actually outperform RAID 0. RAID 5
The only patch for 7.0.1 so far is patch 1. It includes Mid-Tier,
Clients, Email, Migrator and Server. The readme files for Mid-Tier or
Server didn't mention 9350. However, it might be listed under something
else.
Michelle
From: Action Request System
Hello,
Indeed, the XML Gateway will do this for you, but the actual module is being
spun off into a separate (pay for) product. Hence, you won't have to buy a
gateway to get this functionality.
However, anyone attempting a serious integration should think about whether
they really want to use
Certainly you want to apply the best practice configuration control
techniques of Remedy?my point is, with a tool as big as ITSM plus without
knowing intimately what the vendor has changed, added, and/or deleted, the
configuration control piece is much, much harder with a vendor-supplied
I've been following this thread because a user didn't logout and got the
same exact problem. I'm on version 7.0.1 with all the latest patches, so
while I haven't done enough testing, seems to be issue still. Once I get
some time to examine this further, I'll post if I have anything useful to
I have an escalation I have created on a vendor form, which queries my
LDAP.
On the basic tab, my run if is ( 'sourceObjectGUID' != $NULL$ ) AND (
'sn' LIKE CU% )
I want only records with a GUID populated and last name starts
with CU
On the If action, I have 1 action, it is a push
Norm,
I see this problem from a few perspectives. And I think it helps to
look at specific scenarios too. So let's look at a few simple
observations.
1) If the business is working just fine then why change anything?
I would include in that conversation a discussion of why upgrade anything?
UNCLASSIFIED
This is a great article to store away for future reference - thank you.
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request
I remember Doug saying that Remedy would release tools to us that did
exactly that, but I haven't heard if they actually were released.
Rick
On 1/26/07, Ben Cantatore [EMAIL PROTECTED] wrote:
**
Certainly you want to apply the best practice configuration control
techniques of Remedy…my point
A few points:
Why upgrade to version 7 if version 5 (or any version you're currently
running) is OK? Because of support. While I'm sure that if you bring Remedy
(or any vendor) bags and bags of money for Professional Support sure,
you'll get support for their deprecated version. However, if
Looks like it's the use of request id's in the push field qualification.
This won't match records in the two forms.
Why not push the GUID (assuming it's unique) into the lookup table along
with the vendor form data. Then, using $GUID$ = 'GUID' you won't duplicate
records on the second and
It was suggested to me in an offline post that it may be a bug in the base
6.3 code we are runningthank you for the suggestion...I will definitely
take a look at that method to see if it bypasses this 'feature'
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
That fixed it! Thanks for the suggestion.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Friday, January 26, 2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issues with Escalation
**
Looks
Hello all,
We've upgraded to:
ARS 6.3 patch 18
Solaris 9
Oracle 10
We've got a problem with some workflow that uses the REPLACE function;
it is supposed to replace line breaks with a space. It works some of
the time, but not other times. The workflow looks like this:
Set Fields
'NewField' =
Certain versions of ARS insert a space just before the new-line
character. Try using LTRIM in your REPLACE command.
REPLACE($FieldwLineBreak$, LTRIM( |), )
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Norm,
There is no application that can solve the problem of ignorant management.
Part of my comment about buying Professional Services (and it not
being covered by your support contract) is that you have to understand
what that support contract is actually buying you.
IMHO (and this may only
The problem could be that the line break is sometimes stored as a line
break + space
Try the following
'NewField' = REPLACE($FieldwLineBreak$, LTRIM(RTRIM(
)), )
That should remove any space on either side and just replace the line
break
Fred
From:
Patrick,
Thanks for the response. I had success in the past doing exactly what you did on a Solaris and Linux server. Windows is turning out to be quite a
different beast.
Anyone out there with any Windows/Oracle experience? Do I set ORACLE_HOME,
ORACLE_SID environment variables?
Other
Kimberly,
If I remember correctly there is a method called AppClose( ).
Hope this helps,
Bill
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That appears to be helping. I'm still seeing one particular request
with one particular field that this is not working for; I manually took
out all line breaks on that one. The rest of them are working though.
Thanks!!
John
-Original Message-
From: Action Request
I'm wondering if 7.0.01 patch 001 is ready or not. This is rather
humerous. In the email and server patch files, the same files have
different sizes and modify dates:
SIZE FILEMODIFY TIME
4931640 ./server/solaris/api/lib/libarjni70.so 1/22/07 10:46
aw come on Axton...what's a few bytes between friends...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, January 26, 2007 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issues since patch #19 or #20 - Uh-Oh
**
I'm
I'm not sure where the problem is?
Lets say the API HAS to use port 1834, se the load balancer to send port
1834 to your ARServer, set your ARServer to not use portmapper and to
listen on port 1834 and you should be good to go.
-Original Message-
From: Action Request
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