Service Level Management

Hi All on List What is the maximum number of Service targets that can be created in the SLM Module? Regards Frans Ferreira __ Standard Bank Disclaimer and

Re: Tracking an error by number alone 1441186

If you are asking can there be two filters having the same error message and number - yes there can be.. The AR System does not prevent a developer from creating multiple filters or active links from having the same error message and number.. I very often see error logs from customized and home gro

Re: Quick update on AR System 7.5.00

"I hope that some of the delay is them building in some data integrity protection to protect the developer/admins from themselves, and hence from destroying the System without even knowing it." I hope that doesn't happen. Support's response in either case is going to 'reinstall' or 'upgrade to th

Re: Quick update on AR System 7.5.00

The new admin tool is a very new beast if it is at all close to what we saw at UserWorld, And a really slick one at that, I would give it an 11 out of 10. However, if they don't change their minds, you can also change the behaviour of the admin tool With your own extensions. This has go

Re: Tracking an error by number alone 1441186

May be I am missing something here: "if there is more than one filter with the same error message and message number.." - the sql will also get you multiple rows if this is true. I would think filter logging would be the easiest way to get the offending filter. Atul - Original Message

Re: Tracking an error by number alone 1441186

A view form will give you db access if you don't have the credentials to access the db outside Remedy. Or you could use sql set fields workflow to get the data you seek. Also, the query mentioned earlier: select distinct name, filter.filterid from filter, filter_message where filter.filterid = (

Re: Quick update on AR System 7.5.00

> I wonder if BMC would be willing to organize a pre beta release webcast to demonstrate the new version elaborating on new features that would definitely make it to 7.5.. Traditionally, there is a conference call and presentation at the beginning of the beta cycle to bring potential beta partici

Re: Tracking an error by number alone 1441186

With over 7500 filters in the ITSM applications if you got all of them installed, you are going to end up with one large def file to search from, and it would not be pretty if there is more than one filter with the same error message and message number.. Trying to get yourself setup with DB access

Re: Quick update on AR System 7.5.00

1 day to even a week is not bad at all.. I was only hoping it wasn't a new beast, a mutation like it seems to be from the two descriptions, to adopt to new technologies is fine by me! I'm also assuming that the core ARSystem database structures would remain the same with minimal changes to incorpo

Re: Tracking an error by number alone 1441186

True- I hadn't thought of that...thanks! I'll remember that for next time. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Monday, March 10, 2008 4:57 PM To: arslist@ARSLIST.ORG Subject: Re: Tracking an

Re: Tracking an error by number alone 1441186

You could export the filters from your system. Then you could search for that msgnum in the filter def file. Atul - Original Message - From: "Moore, Christopher Allen" To: arslist@ARSLIST.ORG Subject: Re: Tracking an error by number alone 1441186 Date: Mon, 10 Mar 2008 15:17:27

Printing via active link

Is there a way to print the current ticket via a button on the screen? I know you can setup a report and accomplish this via a macro, but I just want to print the current screen-shot of the ticket. I tried using an AL with an Open Window and set the target to a temp field with the value of to-print

Re: Quick update on AR System 7.5.00

I would agree with Scott. I was prepared for a learning curve in the 1 week range, but after seeing it, it's probably more in the 1 day range, and that would include installation and enough familiarity to be useful. Of course, we'll all probably try to do some things the "old" way a few times bef

Re: Question: ITSM 7 (patch 6) - Migration

This is a 'rest-of-the-story' addendum to Christopher Strauss' answer below: - Data for the items mentioned were extracted by pertinent reports (from user client, via *.csv), then loaded into BMC FDMT spreadsheets - Some normalization/'vetting' was also performed during such process, with

Re: Quick update on AR System 7.5.00

Joe, I know you didn't ask me but. . . I saw the demonstration of the new Admin Tool at BMC UserWorld and I was basically blown away. I think you'll like the enhancements and I would suggest the learning curve would be "minimal" at best. I do not come from a traditional programming background and

Re: Quick update on AR System 7.5.00

David, This may have been discussed before but if it has I have missed it. Interface-wise, on a scale of 1 to 10, how different will the Eclipse based Admin tool be from the current one? The aim of my question is to get an insight into there'll there be a significant learning curve involved for t

Column Technologies Seeking Remedy BAs, PMs, Developers, Architects and Trainers throughout the US

Column Technologies is hiring Mid and Senior Level Remedy Developers, Business Analysts, Project Managers, Trainers and Architects throughout the US. If you are interested in applying, please email your resume as a Word or PDF document to [EMAIL PROTECTED] No recruit

Re: SQL Form?

What's the SQL form? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of William Rentfrow Sent: Monday, March 10, 2008 4:50 PM To: arslist@ARSLIST.ORG Subject: SQL Form? ** I used to be able to find the SQL form wh

SQL Form?

I used to be able to find the SQL form whenever I needed/wanted it on the old website (before the BMC Dev Network site). Does anyone know where it lives? I can't find itwhich could just be a case of the Mondays William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 9

Re: Tracking an error by number alone 1441186

You are welcome.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Moore, Christopher Allen Sent: Monday, March 10, 2008 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Tracking an error by number alone 1441186

Re: Tracking an error by number alone 1441186

Thanks! I've only been here 2 weeks, and I don't yet have DB access, so I couldn't look there. That's a huge help, thank you! Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, March 10

Re: White Space

Good thinking.. Since you brought that up there might be more than a single white space too.. Maybe its good to run a loop to replace double white spaces with 1, until no double white spaces are found, then do what I suggested earlier (LTRIM, RTRIM and REPLACE for white spaces) and end with replaci

Re: Tracking an error by number alone 1441186

Message numbers in that range are generally out of the box filters.. In your case the filter name is CHG:CRQ:ValidateChgImp_186 that causes that error. You can find it on your system with 2 simple queries.. select filterid from filter_message where msgnum = 1441186; Once you get the filterid, use

Re: White Space

If I could add to this... Add another REPLACE() that surrounds the one below that changes ";;" into ";". This is just in case there already are some semi-colons in the list of email addresses. Stephen Remedy Skilled Professional From: Action Request Sys

Re: White Space

White SpaceMark, During the time of submit a modify, In 3 Set Fields actions in the following order 1) Use LTRIM to remove any white spaces to the left of the string E.g. LTRIM($EmailAddresses$) 2) Use RTRIM to remove any white spaces to the right of the string E.g. RTRIM($EmailAddresses$) 3) Use

Tracking an error by number alone 1441186

Hey everyone- Before I got here, they had a requirement to hide the change implementer assignment fields in CHG:Infrastructure Change. That was causing problems however when we would try and set people to non-support staff and they had been set as a change implementer in the hidden field- they

Re: White Space

Just before the Notify action to send the e-mail, do a 'Set Field' action: REPLACE ($$, " ", ";"). I blieve this will do the trick. On 3/10/08, Brittain, Mark <[EMAIL PROTECTED]> wrote: > > ** > > HI All, > > I am having a challenge with white space in emails. If a use selects > multiple email add

White Space

HI All, I am having a challenge with white space in emails. If a use selects multiple email addresses from a menu, there is a white space. Of course this barfs when the email goes out. Is there a way to replace the white space on submit with a semi-colon. Thanks Mark Mark Brittain ESM Remedy De

Re: Quick update on AR System 7.5.00

Thanks David, the update is appreciated. Susan On Mon, Mar 10, 2008 at 1:59 PM, Easter, David <[EMAIL PROTECTED]> wrote: > ** Hi All, > > Wanted to give a quick update on the expected release timeframe for AR > System 7.5.00 as it has moved out a little. *The new tentative delivery > timefram

Re: Quick update on AR System 7.5.00

"closer perceived parity"...that's an interesting way to put it... Thanks David, as always your participation in the list is appreciated _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 10, 2008 12:59 PM To:

Quick update on AR System 7.5.00

Hi All, Wanted to give a quick update on the expected release timeframe for AR System 7.5.00 as it has moved out a little. The new tentative delivery timeframe for AR System 7.5.00 will be 2nd half of 2008, most likely in the Autumn time frame. Here's some FAQ's that are typically asked

Re: Forcing Different Form Views

I believe I have it almost working. The only problem I have left is if a user opens an instance from a results list, it opens a blank form in the in the view defined in the AL. I expected that it would open the ticket in the defined view, but it appears to want to open the ticket in the default vi

Question: ITSM 7 - Task Template - Category

Can someone tell me what the purpose of the "Category" in Task Template. I have three choices "Change Management System", "Incident System" and "Task Management System". When I go to the Tasks tab in Change and relate a task, I get the "Select Template" dialog window I get the "Type" pull down wi

Re: Forcing Different Form Views

To see what the VUI keyword is returning you could use a message box with that keyword as the text, would tell you what to look for in your run-if statement -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sen

Re: Question: ITSM 7 (patch 6) - Migration

Chris, you know Don better than I do, but I thought that Don preferred to use the Effective Datalink tool over the BMC one, especially for maintenance data updates. Have either of you found it useful for migration purposes vs. other means? Rick On Mon, Mar 10, 2008 at 8:18 AM, T. Dee <[EMAIL PRO

Re: Forcing Different Form Views

Andy, I have created an AL for each group which needs a different view and then assigned group permissions to the group which needs that particular view. Since execution is limited to the group which the AL is assigned this clearly defines which form view is opened by which group. The only exc

Re: Forcing Different Form Views

The $VUI$ keyword says its the "Label of the form view displayed in the active window". Would you use something like $VUI$ LIKE "Default Admin View"? I have tried this, but it does not seem to be working. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1

Re: Forcing Different Form Views

Andy, Maybe your are lucky enough to not have this problem, but be careful of the "multiple answer" problem with this design. What happens if one person should/could see "two views"? How will that user be allowed to switch between the views that they are allowed to see? (When needed?) Personally

Re: Forcing Different Form Views

About the easiest way I would prevent loops would be to only file the AL, if the view I'm trying to open isn't the one opening...you would do that with the $VUI$ keyword (that's what it's called, right?), and I personally would use GROUPID instead of GROUP, because of the age old problem with group

Re: Page Holder tab limit on Mid Tier 7.01

Peter, You should be able to use any ARS client (Mid-Tier is just an ARS client) with any version -2 ... +2 of it's version. ( Based on the stated compatibility/support matrix.) So a v7.1 Mid-Tier should work just fine against a 7.0 and a 6.3 ARS server. (If it does not work "just fine" then it i

Re: Upgrade

There should be manual install directions in the release notes for the patch. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, March 10, 2008 12:58 PM To: arslist@ARSLIST.ORG Subject: Upgrade

Upgrade

ARS 7.0.1 patch 2 WIN 2003 SQL2k I want to upgrade to Patch 4 on my server. Is it really necessary to run the entire installation or can I just replace the arserver file. I know this is a very old fashioned way of performing an upgrade but in this case is would make things easier. By the way

Re: Forcing Different Form Views

I believe this will work well for if I can figure out a couple things. First, if I fire on Window Open, how do you keep it from getting in a loop? I seem to be crashing the WUT when I try it with Open Window; After Submit works fine. Second, can anyone help me with the syntax for using the makin

Re: OT:Friday Befuddlement (U)

Word 2007 does the same. Jennifer Meyer Data Manager Mystikal Solutions "Bringing Order to Chaos" desk: 843-218-3864 cell: 919-995-2402 [EMAIL PROTECTED] [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www

Re: Page Holder tab limit on Mid Tier 7.01

Can I even upgrade our Mid Tier from 7.01 to 7.1 and leave our AR System server at version 7.01 patch 005? Are there instructions or notes on what needs to be done to upgrade the Mid Tier to this new release? Also, we have had reservations about going to Mid Tier 7.1 based on the fact that the ne

Re: Track time on how long the ticket was on a group's queue

Creating a separate form is the right idea. Put two date/time fields on it--call them what you want...maybe Time in Queue and Time Out of Queue or something similar. Create two filters--one that sets the "in" time and one that sets the "out" time. The one that does that "out" time can also do the

Re: Forcing Different Form Views

You could write workflow that fires on window open that has whatever qualifications you want, that will open the window again in the view you want, and close the previous window, or you could create different entry points that open the form in different views, and only give permissions to the prope

Re: Print Preview

Now that I am back in the office, it appears to print fine even though the print - preview looks weird. I was afraid it was going to look like that when I printed it. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 1

Forcing Different Form Views

Is there an easy way to have a form open in different views based on group membership? This is specifically through the WUT. We do not currently use the web-tier. I've been reading through the documentation and so far have not seen that specific question covered. ARS 7.0.01 Windows 2003 MS SQL

Re: Page Holder tab limit on Mid Tier 7.01

This may or may not be an option for you, but in the 7.1 Mid-Tier it automatically puts scroll buttons on page fields that have too many pages to display _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 10,

Re: Page Holder tab limit on Mid Tier 7.01

AR System 7.1.00, FYI, has added arrows to such fields when the number of tabs becomes large to help with this situation... Page holder enhancements Page holders now include left and right arrows that enable viewing of page tabs that extend beyond the width of the page holder. This allows admini

Track time on how long the ticket was on a group's queue

Please help... This is for a custom application and I need to be able to track how long the ticket is sitting on a groups queue in days:hours:mins before it gets re-assigned or resolved. I tried creating a new form that supposedly will track the assigned time and reassigned time and I just can't g

Re: Page Holder tab limit on Mid Tier 7.01

Yes, we have run into this same issue. I believe we had to hide (or remove I can't remember which) the tabs that we weren't using (like Financial). We have the RKM tab, SLM and a new Vendor tab that we are using and it can only be 12. "Lammey, Peter A." <[EMAIL PROTECTED]> Sent by: "Acti

Page Holder tab limit on Mid Tier 7.01

Last week my coworker noticed that when logged into the Remedy Mid Tier he was not able to see the Knowledge Management tab on HPD:Help Desk but was able to see the tab fine when logged in using the Remedy User client. I noticed the same thing as well but noticed that the web will show the 12 tabs

Re: Problems with AR System Server 7.1 installation

Yes, I changed both of them. Why give me an option to change if the system is still using the default?... Just changed admin password back to the default on the DB and it worked like magic. Thank you LJ. :) Mariya (Masha) Bench Solutions Engineer Office of Information Technology, BYU 801-422-332

Re: Question: ITSM 7 (patch 6) - Migration

Thanks! On 3/10/08, strauss <[EMAIL PROTECTED]> wrote: > Don McClure can answer this in _much_ more detail, but he was able to > extract some of the foundation data from development, insert it in the > spreadsheets for loading via the Foundation Data Management Tool, and > get it validated and pro

OT: Defects - ITSM 7 (patch 6) - Task - Requested For / Requested By

Just an FYI - I found some defects with Change / Task and wanted to let you know. I am logging this with Remedy and when I get the defect number I will provide you with it. 1. When I create a Change by selecting a Template that includes a Task(s), then I enter the Requested By and Requested For

Re: Question: ITSM 7 (patch 6) - Migration

Don McClure can answer this in _much_ more detail, but he was able to extract some of the foundation data from development, insert it in the spreadsheets for loading via the Foundation Data Management Tool, and get it validated and promoted. I know we used it for loading Company, People Organizati

Question: ITSM 7 (patch 6) - Migration

I'm curious as to how others are migrating their foundation data / setup data for ITSM 7 from their Development Server to their Production Server. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Plat

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Re: Has any one used MS SQL Express edition 2005 on arserver 7.1?

Be aware that SQL Express has a 4GB database size limit. If you plan on running ITSM 7 then you may have problems. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Sunday, March 09, 2008 11:26 PM To: arslist@ARSLIST.ORG Subject: Re

AW: 7.1 Thread weirdness

One wild guess in the dark, do you have development cache mode enabled ? -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Auftrag von William Rentfrow Gesendet: Freitag, 7. März 2008 18:40 An: arslist@ARSLIST.ORG Betreff: 7.1 Thread