Different approach here!
You say you want to disallow users from using ODBC because of INFORMATION
SECURITY reasons.
But if you want to disallow users from accessing data; you should enforce
permissions on the data - and Remedy will have enough controls to do so.
Just limiting the access methods
typedef struct ARAttachStruct
{
char *name;/* name of attachment */
ARLong32 origSize;/* pre-compression number of bytes */
ARLong32 compSize;/* post-compression number of bytes */
ARLocStruct loc; /* how to locate attachment content */
}
Thanks for your feedback.
I'm looking for good document for server group configuration as well.
please provide some info regarding the same.
Regards,
Pintu
J.T. Shyman [EMAIL PROTECTED] wrote: **v\:*
{behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:*
Perhaps you can use this information --
Q: I know that when you use a filter to set an attachment field (not pool)
to a character field that it gives you 3 pieces of information. It looks
like this: 85188;80080;C:\Documents and Settings\My Documents\Adobe\myPEHP
Agreement.pdf. I know the first
Hi Listers,
We are looking to upgrade ITSP 4.0 on ARS 6.3 Patch 23, Solaris 8 and
Oracle 10.1.0.4.0 64bit to ARS 7.1, Solaris 10 and Oracle 10.2.0.3.0
64bit.
Has anyone carried out the same if so could you share what all are to be
looked after and also regarding the licenses for ITSP.
Thanks
Apparently this was a known issue with our version of the CI Viewer. When we
upgraded the CI Viewer the issue went away.
Sean
From: Garrison, Sean (Norcross)
Sent: Wednesday, April 23, 2008 4:45 PM
To: arslist@ARSLIST.ORG
Subject: Issue w/ CMDB ... Error when looking at CI w/ Asset
Michiel,
You're absolutely right save for one thing: Security enforced
via workflow does not come into play via API or ODBC.
Here's an example: Say you want to give a Remedy user access to
a piece of information but you want to do it in a controlled way so they can
What version of the CI Viewer were you running and did it match the version
of CMDB you were running and had you upgraded mid-tier since you installed
CI Viewer?
One thing I've run into is that CI Viewer must be reinstalled if Mid-Tier is
upgraded because the MT upgrade will overwrite the
All Thanks for the responses both on and off list. I think the Web
Service API route is my preferred route currently.
Can anyone point me to the documentation?
Thanks again
Andy
On 24 Apr 2008, at 02:11, Matt Reinfeldt wrote:
Chris,
I use ARSPerl v. 1.90 on my local machine (windows
Hi,
We have a menu called Summary to which the values are coming from
SHR:Template.we have another field called PreDefSummaryChk.If anybody
selects predefinedsummary from Summary field and appends some text to
that in the Summary field we need to set PreDefSummaryChk to Yes.
Ex:While entering
THANKS for all the Information and Ideas.
While evaluating all this options, like to provide little more info:
For a Specific Group we want to provide the Incident Information for a
Tenancy (but only a subset say Organization level) not all the Incidents
with in this tenancy.
We are no
You should change decimal separator symbol from period to comma or vice versa
on system that is running aie. Or you can change this in oracle db
parameters
Maxim
aaivanov wrote:
I have Oracle table with a NUMBER(1) field. Oracle is an ext source and
try to write from ARS form (from ARS to
Hi List,
Need some guidance from your experience.
Has any body integrated BMC Atrium with Tideway Discovery tool, I have heard
the name few hours earlier as Client's decision that BMC Atrium needs to be
integrated with Tideway.
I know there is an Adapter available but concerns start
Hey everyone-
We support 27 different 'companies' (state agencies) and the users for
one of them is not receiving any email notifications from Remedy.
Emails are being sent without errors from our end- as far as we're able
to see they were successfully delivered. Other agencies are receiving
Hi Carey,
Thanks. By Target are you referring to the Target Location setting in
the Open Window settings? I changed that value from New to to-file:
POSInventory.csv but still get the same result. It defaults to
Report.rpt. I am hoping I am doing something wrong here that can easily
be corrected.
The Web Service API is interesting.
However - to get it to work - you need a Remedy developer - to do something
to production -- in this case they would need to make a web service for a
form.
(Often times that can be a big deal -- and may not be able to be done for
quite some time - based on
I doubt it's Groupwise itself that is the problem, but rather some
anti-spam rules or something else blocking it. This sounds like an
issue the email administrators on both sides should be involved with and
testing because it's most likely outside the realm of Remedy.
From: Action Request
Shawn, that was my impression as well but while they do use a spam
blocker they insist that it's not catching anything we send. I did see
some emails that errored out, but I don't think it's the reason they're
not getting everything. Does anyone know what this means:
null
Pintu,
At the same BMC web site you will find documentation on all of BMC's
products. Within the documentation for Remedy you will find information
on Server Groups.
HTH.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
Hello Friends,
Will you please tell me how to make a production server up?
I don't know how to do this. What I need to take care of and is there any
standard procedures?
Please help me...I'll be highly grateful to all of you...
Thank you very much...
--
View this message in context:
I've not seen that error on the email engine before, but it's kind of a
standard Java error. It happens when Java tries to work with an object
it thinks it already invoked, but actually didn't for whatever reason.
So basically, it's an error that tells you something didn't work right
but doesn't
Brian,
The Open Window action (for running a Report) requires several inputs:
'Window Type' = Report
'Target Location' = New or Current (your choice)
'Server Name'
'Form Name'
'Form View' ( not sure how this one matters)
Then you have 4 other tabs of things to fill out for this action:
Thanks Carey,
Yes I picked the wrong Target field to fill in. In my Admin screen the
field to enter the csv file name is actually called Destination and not
Target. In any case I changed that field and it works great.
Thanks much,
Brian
-Original Message-
From: Action Request System
VB,
I would suggest that you establish an OK to use ODBC ARS Group. And
then give that group to the correct people. If you wanted to be real
fancy, You might even choose to use a Computed group and make it a
super group of other ARS groups.
( IMHO) You have also shared a new twist to the
Is this Friday humor early?
Can you give us a little more information?
Did you break up with the server? Making up is hard to do!
Did it leave you?
Was it an old version that felt unsupported?
Claire PE.Sality.MO is killing me... no sleep in 28 hours Sanford
-Original Message-
Andy,
Are you using the OOB ITSM application? (Just a guess since you mentioned AIE.)
I just took a real quick look at the v7.1 ITSM app server we have
stood up (in dev) and I found this OOB Web Service :
HPD_IncidentInterface_Create_WS
It looks like it does what you might want it to do. (AKA:
Thank you for posting this response. I was very close to responding
with Try a ladder or something equally...unhelpful.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, April 24, 2008 9:14 AM
Hi All - When I created my email templates I used the format from Remedy which
included a link to the Remedy logo...I just noticed that the image is broken on
my emails. Any idea where remedy moved this file?
Here is the old URL: http://www.remedy.com/email/cs5/logo_built_on_remedy.gif
This is how you make up a production server -
1 Cup of Filter Guides
2 Tsp of Active Links (with Run If qualifiers)
512 GB of Wyndows Server (or 4GB of Lynux, your taste preference)
1 - 3 Months of Contract work (Because IT'S M an upgrade, don't you know!)
7 dollars an hour
Put all the above
Looks like this is for a column divider, not a table border . . .
Let's try another option. In the ARSystem.css file, create the following
new entry:
td.border {
border-width: 2px
}
This assumes you have the ability to customize/change the class argument in
the desired td
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie
Sent: Thursday, April 24, 2008 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Logo on Email Templates
Hi All - When I created my email
Gave this a try and I received the same errors in the logs. I don't
understand how it can look up and retrieve all tables and columns form
the source and fail when you try and run the actual data exchange.
Thank you
Jay
From: Action Request System
This forum has been VERY sarcastic over the last week or socut the
guy/girl a bit of slack, they obviously need 'guidelines' in standing up a
production serverso I'll give this very generic topic a stab
First you need to have some sort of idea how many users you will be having
Then you
I was thinking more along the lines of:
Purchase a server, probably quad-core with 2 - 4 gigs of ram if you are
not running ITSM and are not in a mega-large environment
Throw in a couple hundred gigs of HD space, maybe just 100gig, just
depends on your amount of work.
Microsoft windows
Anyone ever hear of a product called Allure or something similar? I
have
to research why Remedy is better and I need to get some info on the
product.
The name might be different but similar sounding - my management
thinks
that's what the name was.( sigh..).
Thanks.
Portions of this
Why wouldn't you host the image on an internal webserver? That way you
don't need to be worried about where someone else's image went ... and
you'd save on bandwith too. :-)
Just a thought...
--
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911
Hi All,
I'm in the process of setting up the BO XI R3 server with the
ARWebReportViewer so users can view reports on the web.
The ARS ODBC and the ARWebReportViewer are installed on the BO XI server.
The midtier is installed on a separate machine, the BO XI server has no
midtier. BO XI Server
I was going to suggest using a nice base coat of foundation, followed by eye
shadow and liner, etc. But you're right, that would be a bit sarcastic. So
forget I said that.
It's great that many of you are attempting to help the guy/girl. But the
bottom line is that we don't really have enough
There's a LOT of stuff to do to get this to work.
First - make sure Tomcat is alive and well. Go to http:/// http://
http://servername:8080/ SERVERNAME:8080/ and see what comes up - if your
Tomcat default page does not show you need to correct this first.
William Rentfrow
Principal
If mid-tier is on one machine and BOXI is on another, they must have
shared file space between them on which to move the actual .rpt files
that must be served up. BMC has several documents describing how to do
this; I found it MUCH easier to simply put another instance of mid-tier
on the BOXI
Chris:
In the past, I've seen spam filtering cause organizations to not receive Remedy
email alerts. It might be GroupWise itself or it may be some integrated
security application (eg, Norton/Symantec).
HTH,
--Phil
- Original Message
From: Moore, Christopher Allen [EMAIL PROTECTED]
If you look in the knowledge base and search for document KM-00020802 it
will tell you the configuration to use.. Also there is a link to the load
balancer pdf file.
On Thu, Apr 24, 2008 at 7:46 AM, Nall, Roger [EMAIL PROTECTED]
wrote:
**
Pintu,
At the same BMC web site you will find
You could try this:
1. When a selection is made from the menu on the Summary field, copy the
selected value to a hidden display-only character field (eg, 'Summary Copy').
2. When the focus leaves the Summary field, use the STRSTR function to see if
the Summary Copy value appears in the Summary
That would be smart..just never expected them to remove it. I am going to put
this on my midtier server so we always have it.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Tony Worthington
Sent: Thursday, April 24,
Classification: UNCLASSIFIED
Caveats: NONE
How do I create a diary field that will log last field changes made/updated,
user who made the change and timestamp? Thanks!
Alex
Classification: UNCLASSIFIED
Caveats: NONE
I was sort of looking at the problem from a product perspective.Meaning -
you wanted to add to the functionality of your product a canned Remedy
integration.
Which to me means - any version of Remedy (within reason) and any Helpdesk
be it custom, ITSM, ESS (Buoyant), etc...
So - relying on the
UNCLASSIFIED
We are using ARS 6.3 patch 21
Windows Server 2003
SQL 2000
Help Desk 5.5
I have an Active Link that runs from a button.
When employed, this is the workflow:
If Action 1
Open Window
Window Type: Report
Target Location: New
Qualification: ( 'Status Display' != Resolved ) AND (
I just had a situation where a customer could receive email from my Outlook
account but could not receive information sent directly from our Unix server
(where ARS is running) through sendmail. He add to include our server in his
safelist.Don't know what type of mail system or mail
Narrow down the problem more. Try typing in your email instead in the People
form for that agency and see if you get the email internally. Try other
email addresses. Has the individual have a history of emails not getting to
them? Also, did this just start happening? Try removing and adding the
There are a lot of things it could be. The logical thing to do is to take
the same path that the message would.
Open an ssh session over to the server that is sending the mail and 'su -
name' to whatever account it is that the messages are being sent from.
First, try to resolve the hostname via
Could anyone who has installed the AR System over Oracle, using the AR System
installer to create the database on Oracle give me a list of all the Roles and
System Privileges that are granted to the aradmin user by the installation
script?
Are there any other settings for the aradmin user
If you're installing on a *nix box, there should be a .sql or .ora file in
the installation directory (or the package directory - it's been a while)
that should contain the statements that are used to create the arsystem
database. I am not sure, but I believe that the grant information might
well
Speaking of images on Email Templates, I have an image on our internal
web server and use it on our email templates, but our Outlook prevents
the automatic download of pictures from the internet. To see the image
you have to right click on it and click on download and then you see the
image.
Is
Can anyone please explain how software license management works in BMC Asset
management?
I dont see any good documentation on software license management.
Please explain me in detail..how it works?may be in steps...!!
ARsystem- 7.1 latest patch
Clients/Admin- 7.1 latest patch
--
View this
has anyone tried pulling records from Arsystem remedy 5 to arsystem 7.1
using AIE?
planning to migrate data from version 5 to version 7.1 using AIE..
Any documents/help files/steps could be great.
--
View this message in context:
We have implemented Remedy ITSM 7.1 on Oracle.
Customer needs case insensitive searches!!
is there any way other than using ALTER SESSION query,because there is
proven performance impact.
Best way is to go for SQL SERVER??
anyone know about easy way in oracle to make case insensitive
Build workflow to set all to upper on submit and search
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of surya4u
Sent: Thursday, April 24, 2008 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Oracle Case insensitive search:any proven
Yes, look at the attachments form, I believe, that will help you out.
I haven't done it in a while, but I believe you can.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best
Full Text Search will also meet your needs. This was reinstated with ARS 7.
-Original Message-
From: William H. Will Du Chene [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 24 Apr 2008 1:44 pm
Subject: Re: Oracle Case insensitive search:any proven easy way?
SQL Server is case
I was looking for that too but couldn't find it..
In any case I don't think I need the information as I got a dump file from a
prod box that contains the user information in the dump too so it will restore
the user information when I import..
Thank you anyways..
Joe
- Original Message
I use a default header and footer on my ARS-based emails. In the
header, you need to identify it as HTML, then you can use HTML
formatting in your email, including html IMG tags.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent:
Chapter 6 of the Administering BMC Remedy Email Engine (7.1) had enough
info for me to do this for all of our ITSM 7 notifications - the
attachment info is on pg 177. I'm using a 3 k gif so there isn't a push
(yet) to host it centrally.
Christopher Strauss, Ph.D.
Call Tracking Administration
It doesn't seem to like restricting the Get Result list from the server side.
We had that set to 9000, so what it did was on consecutive runs it searched for
the first 9000 records and updated them and then irrespective to whether or not
the key existed, added the rest! as a result we had to
Trying to run an import using arimportcmd on suse linux and getting weird
errors that I can't find documented anywhere
*** glibc detected *** ./arimportcmd: double free or corruption (fasttop):
0x0829ee40 ***
we have tried to run this as root and local user so I don't think its a
permissions
Hello LJ,
There is syntactical information regarding the arimportcmd command on
the AR Admin Help.
So I wont talk about the syntax or parameters or thier values. I am sure
you must have already checked it out.
But as a pre-requisite to the arimport cammand, I would provide the
following
What would I expect to find in that path? I have loaded all of the shared
libraries into a specific directory, and added that to the library path, and
am not getting any errors regarding required libraries being missing.
_
From: Action Request System discussion list(ARSList)
I'm on Oracle 10gR1 and Remedy 6.3 and is running into the same
requirements. I have a very crude way to search the Summary field using an
Active Link. I'm only piloting it right now with our HelpDesk staff and they
said it's totally better than nothing. I wish to expand on it since it seems
to
Hi Steve,
The Host ID must have got changed when the server was
moved to different location.
You may have to purge the existing license key to
attach it to the new host id of the server.
Thanks,
Mohan
--- Steve M [EMAIL PROTECTED] wrote:
List,
It was attempted to move our production
Steve,
I would say that it is most likely that the server has two nics and the
primary nic was changed during the move. I have had this happen. I just
had to have the admin set the other nic and the primary and reboot the box.
As everyone has said, it is based on the mac address of the nic.
On
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