You should not use active links to restrict access to forms, since
active links run on the clients.
Use the already implemented permissions methods in Remedy like groups,
permissions on fields and forms, and so one...
Regards,
Jarl
2009/4/6 J Kovalcik jmkoval...@comcast.net:
**
Listers,
George,
IMHO this is the relevant part of the documentation.
Specifying plug-in server aliases (Step 4e)
When you specify a common AR System server alias, AR System uses the alias
name to connect to the plug-in server. When the AR System server is connecting
to
its local plug-in server,
Hey everyone
ARS 6.03.00
MSSQL 2005
Problem:
Actually this proberbly is a novice question, but...
I'm trying to remove the .'s from the ARS Version information, pushing it to
a Form containing users client version. This version information comes as a
string eg. 6.03.00 or 7.1.00. For
Andreas,
this is a known problem if you're using a non-English Client.
Put a space after 0.
SUBSTRC($Version$, 0 , STRSTRC($Version$, .)-1)
The problem is, that the Admintool treats the second parameter as a
number with a decimal separator and expects a number after the comma. So
you can
Dear ARSListers -
This is a reminder of the upcoming Washington D.C. Area Remedy Users Group
(WARUG) meeting on Friday 24 April 2009 again at the Booz Allen Hamilton
building in Mclean, VA. The agenda for the meeting is as follows:
9:00 - 9:15Betina Lose, WARUG
You have received a secure email from tarner at Great Lakes Higher Education
Corporation and Affiliates
Please pick up the package at the following Web address:
https://securemail.glhec.org/ime?x=4-6711097-3418637-K9WHDBZPlang=en_US
The package will expire on Monday July 06, 2009 at 07:16:04
Hi Listers,
I have multiple AR servers in a group and I need all these AR Servers along
with the server group name be updated in the MidTier AR Server settings.
When I add all three servers + the server group and I login to access the
applications, on the Home Page, I see all applications links
Andreas,
You should find a replace will do this for you. Just try REPLACE ($field
name$,”.”,””)
Brian Bishop
Goldstag Consultants Ltd
tel: 07973 746832
http://www.linkedin.com/in/brianpbishop Linkedin
From: Action Request System discussion list(ARSList)
Rafael,
We're going through the same process now. We recently upgraded our
development and test servers w/o issue, and plan to do the same on
production late this month. No reinstall of the ARSystem is needed. Like
anything else, it is strongly advised to perform a complete backup of your
I concur - we are running mutliple everything with load balancers at my current
customer and we had this same problem before we added the aliases.
Interestingly we have several duplicate boxes (dev, cat, etc) and only 1 of
them had this problem. I never did figure out why. We are not using
Dear Dennis:
Thank you for the reply. We rolled out the 7.1 Windows User Tool
(WUT) in preparations for going from 6.3 to 7.1. Now management is
planning to upgrade our not-yet-released 7.1 system to 7.5. The 7.1 WUT
is officially approved for use with 6.3.
Our users noticed visual
Do a search through the docs for 'AppSubset', this should help you figure
out how to limit to a single server on the home page. Otherwise, you could
limit the scope of what they see via preference records, or you could only
have one server name on the midtier server.
_
From: Action
Scott,
i would be interested in this documentation as i have been working
with the SRM application myself and have run into numerous roadblocks
due to lack of documentation.
Thank you
On Apr 6, 3:13 pm, SCOTT PHILBEN sphil...@mac.com wrote:
All:
SRM 2.2 patch 002
ITSM 7.3 patch 009
I
dear listers,
I am trying to build an access based on individual basis.
i.e: the user can access any ticket as soon as s/he is either the
Submitter or in the CC list field found in the ticket itself (= there is
a character field used to cc some people)
So i created a character field with id
The 112 field is used for GROUPS not User Logins
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Tuesday, April 07, 2009 9:34 AM
To: arslist@ARSLIST.ORG
Subject: how to define access to Assignee Group
Scott, thanks for doing this. Could I suggest that you submit it to the BMCDN?
That way you can just post the link to the doc, and it will be there to help
whoever needs it.
Rick
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Tami Palacky tpala...@gmail.com
Agreed...but they could create their own dynamic group/field and it will
accept users and groups...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug
Sent: Tuesday, April 07, 2009 7:47 AM
To:
Scott,
I would like a copy of this is you could send it to me.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
Of course, I am just not feeling a long and wordy explanation, Doug
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, April 07, 2009 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to define
that's what I also understood.
So then I tried with the Submitter field of the User form which is a Group.
Same result. It should work with this or ?
Tanner, Doug wrote:
The 112 field is used for GROUPS not User Logins
-Original Message-
From: Action Request System discussion
Hi,
The field ID 112 should contain a group name, not a login name. In
your case, you should create a group for each user.
Best regards
Jean-Louis Halleux
www.arsmarts.com
On 07 Apr 2009, at 15:33, Remedy Maniac wrote:
dear listers,
I am trying to build an access based on individual
Actually according to the 6.3 Basic manual (starting on page 104) you
can place a user NAME (not login) or group ID in Field 112. Since
RemedyManiac is still on 6.0 it may have only accepted group IDs then.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
Thank you
Anne Ramey
Remedy System Administrator
State of North Carolina
Office of Information Technology Services (ITS)
Service Delivery Division
ITSM ITAM Services
Office (919) 754-6521
Home Office (919) 842-5420
ITS Service Desk : (919) 754-6000 or (800) 722-3946
Dear list,
The Document functionality of ARSmarts is currently in an advanced phase
of development. We plan a beta program sometime in May.
The Document feature produces an HTML documentation of AR System
objects. It includes the cross-references. It works with cascading
style sheets to
Did you also accept the defaults of where to install the database on the
database server?
I had this issue when trying to create the database in any location other than
the default location but once I successfully completed the installation (of all
components) I was able to move the database
Just out of curiosity, why do you need all three servers added to the mid-tier
configuration? Normally, if you have the server group behind a load balancer,
you only need to have the mid-tier point to the load balancer and let it
redirect traffic to the 3 backend servers.
Lyle
From: Action
The 7.5 Developer Studio has a Finding related objects feature, that might go
a long toward satisfying the void left by the absence of AR Inside.
We haven't upgraded yet, so I haven't seen it in action, but for those of you
who have, how well does it work?
Dwayne Martin
James Madison
We just upgraded our dev server (and email engine) to 7.1 patch 6. We also
installed JRE 1.5.0_18. Now we are changing our incoming email configuration
(using IMAP with SSL required) to point to our Exchange 2007 server. It was
working with Exchange 2003, but now it’s not with Exchange 2007.
Folks,
Read the BMC white paper on Load Balancing, I think all you are looking for is
there.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
- Original Message -
From: Lyle Taylor
Newsgroups:
Hello, I'm looking for the report that is displayed when you choose Print
from HPD:HelpDesk for an Incident (ITSM 7.1), because we need to make a
few changes. I know in Remedy 6 we identified which report this was and
were able to make changes to it by modifying that report and re-saving it
In the Report form the Report Name is Help Desk (English).
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA
great! thanks so much!
Julie
Lammey, Peter A. peter.a.lam...@espn.com
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
04/07/2009 01:37 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Print Incident report - name? location?
We are now set up a load balanced Mid-Tier and AR Server environment with
the Mid-Tier configured with the AR Server Group Name.
But there are admins who want to log onto the admin server in the server
group directly and when they check the CI Viewer, it comes up; with the
message that the server
What may work better than using a Word doc is to use an html document or web
page. It is lighter weight and a bit more standard that Office (users do
not need Office or Office Viewer to see the text). Also you have better
control over centering the text int the view field.
A bit more advanced
on my remedy form, there is a drop-down list field which has some predefined
value, Remedy system also has predefined value like (clear).
I created a webservice on that form, every webmethod is default.
Created a .Net Webservice client to call that Remedy Webservice OpGetList,
if select
The .NET framework for working with web services creates a class that
represents the web service for use in your application. Selection fields (or
dates or other numerical fields) get represented by numbers, DateTimes, or
enums which can't be null in .NET, because they are value types and not
Well, on the Exchange 2007 server there is a setting under Server Configuration
– Pop3 and IMAP – IMAP4 – Authentication tab – Logon Method that on my server
defaulted to “Secure Login. A TLS connection is required for the client to
authenticate to the server.” That is probably what your
OK, I see. If I were you, I'd be inclined push back. If I need to log into a
specific server in the server group, I use the User tool. For other normal
work, I use the normal mid-tier that everyone else uses which is just
configured for the server group alias. If the only specific server
Hi All
I have a view field that I would like to display a word doc.
I created an active link with a Set field
File://usranfb/transfer/RemedyTestforViewfield.doc.
When the form opens it prompts me to open or save the doc. Is there a way
to avoid the prompt. Also is there a way to center the
Also sometimes when populating 112 or dynamic fields with workflow you have
to use the group number instead of the name. I can't think of the specific
instances at the moment (maybe I was doing a filter loop/push) but I
remember encountering that error when using workflow to set row level
Hello Listers,
I've read numerous threads regarding the SHR:OverviewConsole and how to add
additional fields from the existing ITSM 7 application forms to it, but am
struggling with trying to add my own custom form into the console. The
desired result would be to see open requests that include
Anne,
Did you ever find a resolution to the errors you were getting?
Regards,
Chuck Baldi
Ramey, Anne wrote:
ITSM 7 patch 7 installed on Red Hat Linux 4 kernel 2.6.9-78.0.5.ELsmp.
ARS is at 7.0.1 patch 5. When I installed ITSM patch 7 (upgraded from 4)
my change calendar stopped working.
ITSM 7.5.01.0
Does anyone know of a good way to build a tenant into a people template?
I see options for permissions and for support groups, but nothing for
access restrictions.
Thanks,
Jonathan Jones
Southern Company Services
205-257-4799
The (clear) selection on a selection list is not normally a valid
value stored in the database. It is added by the GUI (User Tool and
Mid-Tier) to allow the user an option to clear the value in the field.
The only values you can send are the ones you have defined in the
Attributes tab of the
Hello,
I am in the same predicament as you are now. I'm setting up a server group with
a shared DB. Everything is working well, but I'm a little bit lost on what to
do with the other applications. Like for example, when I tried to install
approval, installer detected that there's already the
Hello,
I am in the same predicament as you are now. I'm setting up a server group with
a shared DB. Everything is working well, but I'm a little bit lost on what to
do with the other applications. Like for example, when I tried to install
approval, installer detected that there's already the
I’m wondering if this can be added to the emaild startup batch file the same
way you trun on the debug.
-Dmail.imap.auth.plain.disable=true
Something like
java -Dmail.debug=true -Dmail.imap.auth.plain.disable=true
-Djava.library.path=${InstallPath}
Fred
From: Action Request
Lyle,
I have tried it with my customer and they still want to be able to log onto
a specific server.
The Administrators log on using the AR User tool and the CI Viewer uses the
mid-tier URL to refresh the CI relationships and since the default web-path
is updated in the Server Information and
Fred,
Thank you!!! I added this to the debug file first, and it immediately received
and processed the two emails that were stuck in the inbox. I sent another
email to the dev server, added this to the emailstart.bat file and it worked
too.
However, when I send an email to the server (with
If you are on UNIX just copy the files over and you should be good.
I'm not quite sure about Windows, but I think I remember coming across a
whitepaper for this exact same thing. Sorry but I do not have it with me right
now.
Joe
From: tina flores
Satya,
That doesn't sound right. If your server group is set up right, the URL
generated for the CI viewer shouldn't contain the name of the specific server
they've logged into but rather the server group alias. I've never had a
problem accessing the CI viewer when logged into a specific
Hi Joe,
I'm doing the install in Windows environment. The ARS 7.1 Configuring Guide
didn't mention how to go about the installation of the ITSM 7 apps in a server
group. So I'd really appreciate it you can point me to the whitepaper you came
across.
Thanks in advance.
Tina
If you are on
The ITSM Installation guide does talk about installing the applications to a
server group starting on page 52.
http://www.bmc.com/supportu/documents/72/45/87245/87245.pdf
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
This is exactly what I needed. Thanks for pointing this out, Lyle. :-)
The ITSM Installation guide does talk about installing the applications to a
server group starting on page 52.
http://www.bmc.com/supportu/documents/72/45/87245/87245.pdf
Lyle
-Original Message-
From: Action
Howdy,
I have a problem using the EXTERNAL() operator in a search menu
qualification. I set up my qualification like this:
'Status' = Active AND (EXTERNAL($536870930$)) AND
(EXTERNAL($536870931$)) AND (EXTERNAL($536870934$))
Yesterday when I tested this, it worked. (At least, that's how I
Bill,
I think your qualification needs to be structured as follows:
('Status' = Active) AND (EXTERNAL('536870930')) AND
(EXTERNAL('536870931')) AND (EXTERNAL('536870934'))
Note: No Dollar Signs
HTH
Leonard Neely
Column Technologies
-Original Message-
From: Action Request System
hi all, we are having a critical Production issue regarding Remedy
consuming a webservice and was hoping someone here can help us.
we are using
ARS 7.0.1 p006
MT 7.0.1 p006
AR Admin 7.0.1 p006
we have a filter that we created in a Dev server sometime ago that
consumes an external webservice.
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