Hello folks,
Can the CMDB 1.2 work with ARS, 7.1, Patch 5 ?
Thanks in advance !
Tristan
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Mark Milke wrote:
Hi David,
Go to the labels tab of the table field properties and enter some text in
the Preferences label. You need to do this for each View.
Thanks for your reply. Sorry, I'm a bit confused. What Preferences are
you talking about?
When I go to the properties of a
Hi list.
I'm making some tests concerning the Assigned Group on Change Requests.
The last test I took is concerning the Earliest Start Date field.
According to the workflow, I assume that this field must take the next
earliest day/hour related to the Group assigned Calendar, since the
Turns out that there is a know issue running Tomcat 5.5 as a Service
with the 7.5 Atrium Console. Tomcat 5.5 will work as a service with
Mid-Tier 7.5, but for some reason, not yet known by BMC, Tomcat 5.5 will
not work as a Service with the 7.5 Atrium Console. As of now, BMC is
not sure if the
Frank,
yes there is - it is called php-arapi and you can find it here:
http://sourceforge.net/projects/php-arapi
The last release is dated in 2007 and it does not seem to be very active.
Still, for this kind of integration, basically Oracle table Remedy
system, I'd not use API programming but
Pushing the values to the Info Form and letting it create the subfile entries
worked, and wasn't nearly as complicated as I expected.
Dwayne
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Platinum
May I add a few?
You add somebody you see every day to your Facebook Friends list.
You have more passwords than fingers, and mnemonics for all of them.
You have never visited a physical branch of your bank, insurance office, or
public utility company, and aren't sure where to find them if you
My addition would be:
You actually say LOL in a conversation.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Monday,
Hi All,
I have just completed the loading of ITSM7.5 patch 1 to a windows server
2003 with oracle 10g database. I have a strange problem where the Incident
and Problem Management consoles will not open from the link on the home page
in the user tool. Yet if I search for the entry point from
Was this a fresh install of the 7_5_Patch 1 installer - or a patch
install..??
Also BMC release ITSM 7_5_Patch 3 the begining of June :( might want to put
that patch on to see.
Are you getting ANY error message?
What does an Act Link Trace show?
HTH
Robert Molenda
2009/6/15 Brian Bishop
For those of you who pointed out that the link to the requirements for
submissions need revision, it has now been revised and the link to the
requirements is now available. Below I am listing the requirements for
those who are waiting to submit their topics.
WWRUG09 Submission Requirements
And like with solutions for many problems on Windows, did you restart after the
install :-)
I'm pretty sure there is more to it than just a restart but then you never
know.. Robert's idea to take logs is a good one.
Joe
From: Robert Molenda
Hi Tristan,
There isn't a version 1.2 of the CMDB - so the question is unclear.
However, you can always answer your own question by referring to the
compatibility matrices found here:
http://www.bmc.com/support/reg/remedy-compatibility-tables.html
-David J. Easter
Sr. Product Manager,
Has anyone integrated Remedy with Oracle Analytics? Any direction or
even confirmation that this can be done would be appreciated. It seems
they may have bought the product from Seibel, and renamed it, but to
what I don't know?
My web search hasn't produced much, and Oracle site is useless
Hi all,
We are still running 6.3 on suse linux but are being asked to move from using
http to https.
The mid-tier config tool shows
Web Server Information = Apache/2.0.59 (Unix) ServletExecAS/5.0
and
Java Version = 1.4.2
Can anyone point me in the direction of any documentation
Hi Robert,
This was a fresh install using the 7.5 patch 1 installer. I have checked
logs and there are no errors or workflow shown as firing when the Incident
or Problem management console links are selected. There are no error
messages shown and if I select active link logging, there is
This is very frustrating and something that I hoped it was going to be
addressed in DevStudio.
I cannot export all the ITSM 7.5 definitions with DevStudio in one export
operation. I cannot even export all the forms in one operation with DevStudio,
I get an out of memory error, that I attached.
attached is the error
-Original Message-
From: Guillaume Rheault
Sent: Mon 06/15/09 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Anybody able to export all ITSM 7.x definitions with DevStudio?
This is very frustrating and something that I hoped it was going to be
addressed in DevStudio.
Have you tried adjusting the JVM options for DevStudio to increase the amount
of heap allocated to it? I had to do this to work around an error I was
getting a while back. Go to the installation directory for DevStudio (maybe
C:\Program Files\BMC Software\ARSystem\DeveloperStudio) and open
great suggestion, I'll try that out. So are you able to export all the ITSM 7.x
definitions in one operation?
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor
Sent: Mon 06/15/09 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Phil, in the past, presenters were always 'comped' their registration fees.
Are you going to do something like this again? Reading your Agreement,
individuals sign over the world to WWRUG with no compensation. I've got a
couple people who want to present, but if they get sick I am
Sorry, I haven't tried it.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, June 15, 2009 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio?
**
great
We are having issue with people being able to see the CMDB console link. Has
anyone had this issue before. I have worked with this one employee and given
her about every access and nothing works. Does anyone know what group or
permission is suppose to get that that access. The CMDB link on
Unfortunately, I think BMC dropped the ball on this one. The CMDB is supposed
to be an integral part of the ITSM suite, but it's still half treated like a
separate product that only got partly integrated with the rest.
The issue is that of the roles available in the application, only a subset
Hi,
A tool called ARSMarts can export the full definitions from ITSM for
free very easily. You must register on the web site (www.arsmarts.com)
to download it, and it contains many other (payable) functionalities.
Best regards,
Jean-Louis Halleux
On 15 Jun 2009, at 20:12, Guillaume
Hi Sean,
Switching your mid-tier to SSL is actually a rather simple, two-step
process:
1. Configure your webserver to accept SSL connections:
In this case, you're using Apache 2. Look in the webserver documentation, or
in one of the many HOWTO's on the Internet, for the steps involved. Rather
Hello Listers,
Here is the error message received while trying to verify Data
Exchange for CI migration from an SQL Server source:
Set fields active link running a process failed: Host Name REMEDY7.
Can not connect to AIE Service. Please check if the instance is
Yeah I was looking at that yesterday and saw the CMDB Console User and it was
not mapped to any group. I figured I would ask. Thanks.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Action Request System discussion
AIE instances have a specific name (allowing you to have more than one instance
on a machine, etc.). Are you sure that the configuration you’re trying to
verify is pointed to that instance of AIE (i.e., the instance name is correct,
etc.)?
Lyle
From: Action Request System discussion
Hi Lyle,
I cannot change my devstudio.ini settings the way you suggested...
If my devstudio.ini is:
-vmargs
-Xms64m
-Xmx1280m
I can launch DevStudio, but if I set it to:
-vmargs
-Xms64m
-Xmx1536m
an error message pops up and the DevStudo does no even launch. I attached the
error message.
Guillaume,
I have not tested it with DS.(DevStudio)
This issue has been discussed on ARSList (and reported to the vendor)
multiple times across multiple version(AKA: years).
However, in previous Admin Tool version I think you will find that the
problem is actually a client timeout at the C API
Thanks Jean-Louis, I am downloading it as we speak
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of ARSmarts
Support
Sent: Mon 06/15/09 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anybody able to export all ITSM 7.x definitions with
I am battling with almost similar problems on AIX. After upgrading to ARS 7.5,
some of my stuff stopped working. My customer here is not using ITSM but ITSP,
and the ITSP application itself seems to be working but the upgrade has messed
up:-
1) The plugins - Admin and reporting don't seem to
* If you have multiple instances, make sure the one configured in
the Data Exchange is running
* Check the eiemain.dbg file in the install
folder\servername-0\services\debug folder for any errors
* Double check the username and password in the config. if the AIE
can't
Hi all,
ARS 7.1
I'm having what I think is an issue with some Active Link Guides and an Exit
Guide action that isn't working the way I was expecting. The short of it is
that I was trying to provide a more user friendly experience by displaying a
custom dialog for errors encountered during
In the release you have only an ARS Administrator can see the CMDB Console.
-Original Message-
From: Begosh, Kevin kevin.beg...@lmco.com
To: arslist@ARSLIST.ORG
Sent: Mon, Jun 15, 2009 3:14 pm
Subject: Re: CMDB Console
**
Yeah I was looking at that yesterday and saw the CMDB Console
Well if I assign a group to that role when they should have the permissions
right?
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
In AR System 7.5.00, the timeout for the C and Java APIs was increased to 8
hours. That was to address the ARERR 93 that is received on large exports,
which represents a timeout. The issue below is stated as running out of
memory, which sounds like a different issue.
-David J. Easter
Sr.
Guillaume,
I would like to add that, because we are now running a Beta Program, you
can get free licenses until the end of the beta program.
You should find all the necessary information on how to request a
License in your Registration Email. If not, please do not hesitate to
contact me
Hello,
We are trying to modify a couple of the out-of-box Customer notifications
in Remedy Incident Management 7.1. We have found where to modify the
email subject line and body message in SYS:Notification Messages, but are
still looking for how to remove the url link that is included at the
David, I cannot increase my maximum memory JRE setting for DevStudio past 1280
MB.
Shouldn't I be able to increase it to 2048 MB? What is the maximum memory
setting for DevStudio?
Thanks, Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
There is one filter that you have to remove both the URL and attachment from.
Unfortunately, I forgot the name of the filter but I believe it originally got
it from BMC's knowledgebase. I would try to do a search there first.
Shawn Pierson
From: Action Request System discussion list(ARSList)
You need to modify the filter NTE:NTS:Email_200_SystemNT. Uncheck the
checkboxes to include an attachment and link on the Notify action, and you
should be good to go. Note that this will be a global change, though - it will
affect all messages.
Lyle
From: Action Request System discussion
Yes, if you assign a group to the roll and then add that group to a person’s
User record, then they should have access to it.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Monday, June 15, 2009 1:39 PM
To:
Actually the maximum memory setting that I can specify in my devstudio.ini is
1354 MB:
-vmargs
-Xms64m
-Xmx1354m
This is really weird
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Guillaume
Rheault
Sent: Mon 06/15/09 3:48 PM
To:
I've never been able to get a JVM much about 1536, but I've never had a problem
going to there (haven't tried taking DevStudio that far, though). The issue is
that the JVM also needs to have its own memory that is separate from the heap
space that it is allocating to your program. That extra
I can't recall exactly what it is right now, though...
http://technet.microsoft.com/en-us/library/bb124810.aspx
It's the /3GB switch.
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action
Thanks for the reply Lyle. I am running DevStudio on my PC which is Windows XP,
so I believe I am out of luck, since the extended virtual addressing is only
available for Windows server OS. But again I am no Windows expert, so I could
be wrong. Here is an interesting article I found about this.
thanks Lyle! That filter change took care of it. We are indeed good to
go :-)
Julie
Lyle Taylor tayl...@ldschurch.org
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
06/15/2009 03:59 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
This only works for Windows 2003 Server, so XP and 32 bit Vista users are out
of luck.
However, before installing DeveloperStudio on a server and modifying that / 3GB
setting, can BMC confirm that ALL the ITSM 7.5 definitions can be exported in
one operation? that's the end goal after all
Is REMEDY7 the actual name of your host?
If you check your open connections to your SQL server from its Management
Console, do you see the AIE service connecting to it? If not do you have a max
number of open connections defined on your SQL server that may be preventing
AIE from connecting?
With the 7.1 error handling feature you could trap the OOB error message and
display your own user friendly error message. You'd use the $ERRNO$, ERRMSG$
and/or the $ERRAPPENDMSG$ keywords in the qualification of the error handling
filter
Guillaume
-Original Message-
From: Action
Would that work even with user-generated error messages, since I'm not trying
to trap a system error? In this case, I've defined an error condition and am
checking for it and then trying to raise that error to the user in a friendly
way while stopping further processing. I know I can display
What errors do you get in the catalina.out file when starting the
service otherwise?
Joe
From: Hale, Greg greg.h...@siriusxm.com
To: arslist@ARSLIST.ORG
Sent: Monday, June 15, 2009 7:53:06 AM
Subject: Re: java.lang.UnsatisfiedLinkError accessing Class Manager
good question. I have not tested the error handling filters with a user
generated error message, only with system error messages, but it should
work give it shot. The error handling feature kicks in when the filter
encounters an error. The documentation is not clear about whether it is a
Error handlers fire on ANY error condition, be it system or human. If you
however generate an error handler for a user error, and don't display the
error, your handler filter needs to do whatever to correct the problem
because if you don't throw an error at the end of it then the transaction
gets
If the error handling feature only works with system generated error messages,
I would consider that a bug.
As far as I can tell, the documentation does not specify that this feature is
limited to system only error messages.
-Original Message-
From: Action Request System discussion
I will be out of the office starting 06/15/2009 and will not return until
06/22/2009.
I will respond to your message when I return.
--
This e-mail and all attachments is confidential and may contain legally
privileged information intended solely for the use of the addressee. If
you are not
Guillaume,
I am not sure if my replies are making it to the list, as I didn't get a
confirmation back on a couple of my responses so I've CC'ed you my response as
well.
When you choose a max size for a java process (-Xmx1536m in your case), you
must make sure that you have enough 'available
Then that sounds like it probably won't do what I want, because I want
processing to stop at that point. That was the point of adding the Exit Guide
after I display the error message. That just doesn't seem to be working the
way I thought it would...
Lyle
From: Action Request System
Errors stop processing immediately, so an exit guide after an error message
would never fire. You could try moving it to prior to the error, then throw
the error?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday,
Sean,
You got to use keytool to generate the digital encryption key for https.
This article might give you a generic guideline on how to do it.
http://www.orionserver.com/docs/ssl.html
If you are still at a loss, feel free to bug me. I've done it on redhat
recently and could give you the
Sorry, I wasn't clear. The workflow that I'm trying to get to work doesn't
actually fire an error. I'm checking for my defined error conditions (e.g.,
required fields not being filled in) and then displaying an error message in a
custom dialog. At that point, I call the Exit Guide with Exit
Despite never having used nested al guides AND an 'exit all guides' action,
your and my understanding are essentially the same. I would see if I was
able to replicate the functionality in a small form with sample workflow
with 'you should never get this message' messages in the first level, and
What I have done in the past to do a complete guide exit within nested
guides is when your conditions are satisfied (or not, depending on your
code), I do a GOTO label action, such as EXIT, there is only one active
link after that label and that does the Exit all guides action.
Start
AL1
That's essentially what I'm doing. The only difference is that the last AL
displays a dialog and then does the Exit All Guides. I tried changing it so
that the exit all guides was in its own active link, but that doesn't appear to
have made a difference. I also tried disabling the AL that
hmm.. ok so you are doing a window open action to display the dialog. So on
your On Close action, set a flag on your parent form (Exit = Y), the Exit
All active link will validate that flag. If Exit = Y, then execute the
Exit All active link.
Edward Hum
-Original Message-
From:
Oh boy, I'm an idiot and very embarrassed. So, here's the deal - it works. My
first pass at implementing this functionality had all the actions in a single
active link. I converted the actions to an active link guide so I could do the
verifications and stop processing on the exit guide
The good thing is you were able to resolve it, and it was a good topic of
discussion anyway.
Your standing in the list is in no way diminished at all whatsoever, so no need
to feel negative feelings!
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on
Hi, All
thought I want to change the css of Service Request Console, I found this
problem, I changed
../plugins/SRMSServiceRequestBrowser/resources/css/browse-services.css file,
and restarted tomcat, but seems not help, and then I found that this field
302899400 have it's own css defination,
**
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