Hi Saranya,
You can specify the Size of attachment while defining attachment Property
in Developer tool, Refer to Forms and Application object guide for More
Information.
*You set properties for the attachment pool and for its attachment fields
in
BMC Remedy Developer Studio, including maximum
Hello Joe,
thanks for your ideas on this.
I had even tried creating a AL with an error message that should pop up on
window close if a flag is not set which is set only when you use the custom
Close button that is created on the form, but that doesn't work on the
Mid-Tier either
Behaves
Hi All,
We are currently on ARS 7.1 with our custom Help Desk application and we are
evaluating SRM products (Kinetic Request, BMC SRM) for our Service Desk.
I have gone through the product videos available in the (Kinetic Request)
website and it looks very interesting.
I just want to
All,
One of my clients is on v6.3 and is adding more users (25%) and there would be
an increase in incidents also. What I needed to know was - is there a white
paper for 6.3 that I could use in terms of sizing. I would like to assess the
current architecture - DB / Remedy / Hardware etc and
Hi Joe,
Yes, this field has entry mode as 'Display Only' (not required) and the
data type is Character.
Cheers,
Mauro
2010/7/21 Joe DeSouza joe_rem...@yahoo.com
**
Mauro,
Display Only field?? Or is the field set to Required or Optional??
Joe
--
*From:*
Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues
gotchas?
--
Kevin Begosh
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers
Atul,
Few queries -
How many users are there presently?
What is the DB size as of now?
What is the daily incident traffic?
Cheers,
Mahendra Mahalkar
On Thu, Jul 22, 2010 at 5:57 PM, Atul Vohra a...@protechsoftwareinc.comwrote:
All,
One of my clients is on v6.3 and is adding more users
On my experience the only accurate way is measure each environment. BMC
whitepapers do not reflect all hardware configurations and thus will be
useless. If your production management are not monitoring for capacity
management then ask them to do so and that way you can plot concurrent users vs
Hello Listers,
ARS 7.1 Patch 4
Mid Tier Version 7.1.00 Build 200708221849
Tomcat 5.5.17
MS SQL 2005 (remote)
I know that when you use a Preference server during WUT login you generate a
User Preference record.
I do not see the same condition when the user is strictly a Mid Tier client.
In the
Hi Kevin,
Yes, we have installed AR System Win 2008 64 bit and SQL 2008 64 bit w/o any
specific issues. In fact, BMC will offer ITSM Suite stack (7.6.03 - due to
release very soon) Installers on this OS/DB platform as well.
More information is available at on
yup just did the same. Thanks for the info. for some reason it added the
user installing ARS as the DB owner and also used that same user as the log
in for the AR System service.
I was having issues starting ARS and looked through everything and changed
those two and it is coming up now.
I
Joe,
I remember having a discussion on the list about that and Mid Tier..I use it
in my web implementation and it works just fine.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, July 21, 2010 8:04 PM
To:
And it has public access, and the user you are using to log into the server
can't see it with that call?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mauro Monteiro
Sent: Thursday, July 22, 2010 6:33 AM
To: arslist@ARSLIST.ORG
Subject: Re:
I need to run a report on all members of all groups. In Remedy 6.3 I used
SHR:Assignment but in Remedy 7.6 that form is no longer around. Does
anyone know a form that I can run a search on that will provide the group
name and it's members?
7.5 Windows 2007
Hi Listers and old friends,
Recently the server operations team installed MS security patches on our
remedy application servers and LDAP no longer authenticates properly. We opened
ticket with BMC and Microsoft and are still troubleshooting the issue. I found
this link with a potential
We have built several complete ARS 7.5. systems on 2008 R2 x64, with all of the
supporting servers for mid-tier and RKM also starting out as 2008 R2, and over
the last 9-10 months we have seen enough odd behaviors with permissions to log
files and processes that don't seem to run unless the
Tobias,
I guessed that it wouldn't work on 7.5 as well as the action itself has not
changed in any way..
Looping the part where the dialog box opens and closes if it has not been
closed
correctly so that it opens again if the 'X' button is pressed would be the only
other way to arm wrestle
I'm so tempted to say read the *%...@#! manuals on this one.. just kidding..
Check the properties of the Attachment field..
Joe
From: Saranya A Prabhakaran saran...@virtusa.com
To: arslist@ARSLIST.ORG
Sent: Thu, July 22, 2010 1:05:53 AM
Subject: Restriction
Are Display Only fields available for getlist operations? Getlist to the best
of
my knowledge is for fields that actually store data in the database as display
only fields are used for manupulation of data on create or on retreive.. there
is nothing to get from them..
Joe
What version? It only partially works on the web. Opens a browser but it
doesn't
automatically pick the file. Even the documentation including the online client
tool help, it says it is not supposed to work on the web as it does on the WUT..
QUOTE
The file name is optional. If omitted, a
Yes Joe,
Display only fields are sent with ARGetListFields. Else how would the user
tool, admin tool, even ARS itself work?
Ben
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: July-22-10 16:50
To: arslist@ARSLIST.ORG
The API call ‘getListFieldObjects(String formName)’ is used to get the Field
objects defined on the Form….which means any field ‘defined’….this isn’t a
‘getListEntryObjects’ call, which returns records from the form….
From: Action Request System discussion list(ARSList)
Agreed, you can’t automatically add a file, it will prompt you for the file to
add….but to say that the function ‘it is not compatible in the mid-tier’ is to
say in my mind that you can’t add attachments with that function on mid
tier….which you can…..just not automatically selecting.
From:
Joe, Sean, thank you, that is probably the best way. The requirement
is to provide backup customer info in case our AD integration fails.
My thoughts are to load a snapshot of data gathered from actual help
desk records (where there are a lot of duplicates!) every so often
into a backup form and
We are looking to use CM (7.5) like this: One Project or Release RFC that
would dictate what needed to be done at multiple locations. Then
subordinate RFCs would be created at each location to handle the exact
scheduling and implementation. My question is whether the Parent/Child RFC
process
This would be better handled by Release. I know that the parent in either case
cannot be closed until the children changes are completed.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Thu, Jul 22, 2010 11:26 am
Subject: Change
What does the plugin log say?
Sent from my iPhone
On 22 Jul 2010, at 15:29, Ken LaPierre klapie...@sc.rr.com wrote:
Hi Listers and old friends,
Recently the server operations team installed MS security patches on our
remedy application servers and LDAP no longer authenticates properly.
Ramesh,
A Kinetic two-cents here. We are using Kinetic V4.0.3 with ARS 6.3 over here
and are happy with it. Approx 800 users. Set up to allow web submissions of
Service Requests to active directory (i.e. Move User, Deactivate Account, etc).
Auto-generates Remedy Change Requests and Tasks.
We intend to log the actual work in Release, but we want local RFCs to track
the scheduling of the change, which would have different acceptable
maintenance windows at each location. So the parent change would give, say,
a 30 day window for implementation, and each child RFC logs where within
Hi,
The users are getting ... CMDB production dataset is locked. Data will
be updated in the staging dataset, and then reconciled to the production
dataset. You can wait for the record to be reconciled, and a message will
appear in this dialog, or you can choose to Close Windows or Move
We have been in production with Kinetic Request since May 2008, and have been
very happy with it. We replaced all of our old ARSPerl script web interfaces
with it, and turned over the maintenance of customer interfaces to our central
helpdesk, which develops/tests/deploys new service items
My first thought was that there was either a reconciliation job in progress
or that there was no system space to process any CIs.
You may have some people or groups that have a Dataset other than your
production one defined as their default.
Rick
On Thu, Jul 22, 2010 at 12:07 PM, Kathy Morris
We jh
In a message dated 7/22/2010 12:11:58 P.M. Eastern Daylight Time,
remedyr...@gmail.com writes:
** My first thought was that there was either a reconciliation job in
progress or that there was no system space to process any CIs.
You may have some people or groups that have a
We have 3.04G
In a message dated 7/22/2010 12:11:58 P.M. Eastern Daylight Time,
remedyr...@gmail.com writes:
** My first thought was that there was either a reconciliation job in
progress or that there was no system space to process any CIs.
You may have some people or groups that have
What version of the ARS? :-)
This might be important to know as sometimes on a version of ARS that is not
compatible with a higher DB version, you need to run the sp_dbcmptlevel
stored proceedure to bring down the compatibility level of the database in
order
for ARS to work..
Joe
Check the Asset Management Advanced Options with the Application
Configuration (advanced).
This message cannot come from any process failures. It is delivered through
Active Links is Sandbox is enabled. You should have Sandbox Enabled Off.
Else you have adjusted the ALs or the global
Hi,
We are facing a strange issue with SRM, sometimes INC and WO are not
creating and sometime WO is creating but INC is not. Anybody know what
is the reason ?
Thanks and Regards,
Prasanth.p
___
Hi,
Anybody using 7.6 mid-tier on IIS webserver ?
Thanks and Regards,
Prasanth.p
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers
This is definitely good to know.. Thanks for sharing this so we can be better
prepared before patching the servers with the new security fixes..
Joe
From: Ken LaPierre klapie...@sc.rr.com
To: arslist@ARSLIST.ORG
Sent: Thu, July 22, 2010 10:29:34 AM
Subject:
Also our reconciliation jobs, but they do not run against BMC.ASSET.
(that's a long story)
We have 3.04G space now. I know this is unheard of... but in this
company, they think 3.04 G space is sufficient. With 3.04G, would we still
receive this error? And if there is not space, then would
Is it a potential space issue on your DB server? Is Discovery sharing a
server with any of your other apps?
Rick
On Thu, Jul 22, 2010 at 12:37 PM, Kathy Morris kathymorris...@aol.comwrote:
**
Also our reconciliation jobs, but they do not run against
BMC.ASSET. (that's a long story)
We have
If you are an admin, you should be able to go into the Service request
details Process view and see what error was caused on those specific
service request. From experience, it could be a drop down menu selection
mapping issue that is invalid in your service request. Are you using a
standard SRD
Rick,
You must be right because we are able to get into the assets now.
We are going to be rebuilding the CMDB and addressing the sizing issues.
Thanks everyone (you too Ben)
In a message dated 7/22/2010 12:53:47 P.M. Eastern Daylight Time,
remedyr...@gmail.com writes:
** Is it a
No matter what I do it seems the system just pops it on the bottom.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Thank you Joe and LJ,
I made a copy of the ACTL SRS:SRC:AddAttachment which is called from
the 'Add Attachment' button on the SRS:ServiceRequestConsole form.
This original ACTL of SRS:SRC:AddAttachment works on both WUT and Web
client on a Service Request which is based on a 'mapped' SRD option.
Thanks LJ - I learn alot from the conversations on this board. I
replied earlier to Joe about what I think my next step should be.
On Jul 22, 8:10 am, LJ LongWing lj.longw...@gmail.com wrote:
Agreed, you can’t automatically add a file, it will prompt you for the file
to add….but to say that
If anybody has opinions about the first two, please respond.
How do they compare in terms of features and ease of
implementation/maintenance? Price?
About newScale...it's advertised as a Service Catalog, not so much as a Service
Request management solution, but I believe the client interface
Prasanth,
I've had this happen in the past and it took me a bit to find the fix
for our environment. Below is how I have our environment working. I
should say I have this working without official training or much
Remedy experience. There may be a better way to do this.
The SRD has Nav Cats 1, 2
ARGetEntry -- schema AR System Administration: Server Information entryId
001 from Remedy User (protocol 14) at IP address 10.11.23.AA
ARGetServerInfo -- as user Remedy Application Service from Server Admin Plug-in
(protocol 14) at IP address 10.26.3.BBB
OK
OK
ARVerifyUser -- user
After what seems like months of demos and product reviews, we have
narrowed it down from 4 vendors to just 2.
Keep Remedy (please), or move to Axios.
Has anyone here looked at Axios and decided to keep Remedy? If you
have, I need your input! What was it that made you choose to stay with
Remedy?
Not enough information. You need to set the plugin log level to ALL and try
again.
Regards
Danny
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ken LaPierre
Sent: 22 July 2010 20:34
To: arslist@ARSLIST.ORG
Subject: Re:
Many problems are because of no system assignments so it fails at the time it
tries to find an automatic assignment to create the INC or in your case INC or
WO..
Joe
From: Prasanth Prabhakaran (UST, IND) prasanth.prabhaka...@ust-global.com
To:
Look into the records in CAI:Events and see the value for Return Code and
Return Message.
Thanks
Mahesh
On Thu, Jul 22, 2010 at 11:26 AM, Prasanth Prabhakaran (UST, IND)
prasanth.prabhaka...@ust-global.com wrote:
**
Hi,
We are facing a strange issue with SRM, sometimes INC and WO are
My eyes hurt from looking at Axios purple neon site hope their software
is easier on flashy colors.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Thursday, July 22, 2010 2:47 PM
To:
See below...
-- Forwarded message --
From: rcl...@comsys.com
Date: Thu, Jul 22, 2010 at 10:22 AM
Subject: Dallas Area BMC / Remedy Architect
To: geneman...@speakeasy.net
Description
Our Dallas area client is seeking a BMC Architect / Sr. Remedy
Developer experience for a
Forwarding on behalf of Jolie, contact her if you have any questions. Good luck!
Gene
Remedy Developer - Houston, TX (6-12 months contract w/ extension possibility)
Contact: Jolie Nguyen, 281-854-6013, jngu...@emergentinc.com
Minimum 2 yrs experience in Remedy coding/developing
experience w/
Here is another Position
Anyone who wants to get their hands on Remedy 7.6 ITSM Suite
Contact Jessie Recco at 703-464-6661
Or send resumes to jre...@kforce.com (Me :))
Contract supporting Dept. of Transportation
Washington, DC
Straight contract through (9/30), possibility of extension
US
What about Modify All? Is there an equivalent solution for this functionality
on the Mid Tier?
On Jul 14, 2010, at 2:17 PM, Easter, David david_eas...@bmc.com wrote:
**
Again, rather than focusing on a particular technology, everyone needs to
understand that what is important is the
Ben,
You're right on the money there.. I guess I was thinking that DO fields are set
on the client after a get list kind of an operation, but you are right. If
these
fields are set using a set field using a filter on a GET operation, they would
need to be evaluated on the server and then sent
For ITSM 7.0.3, I have CTM:Support Group Assoc LookUp. Should be the same
for 7.6.
Thad
On Thu, Jul 22, 2010 at 7:07 AM, John Atherly john.athe...@apc.com wrote:
**
I need to run a report on all members of all groups. In Remedy 6.3 I used
SHR:Assignment but in Remedy 7.6 that form is no
Ramesh,
I think Kinetic Request works really well and is a great solution to a bunch of
business problems, as the others have responded.
The one thing that you probably haven't seen is their new Task Engine. It's
still in beta but allows you to create reusable 'handlers' to move your data
Is it just AREA LDAP that is having an issue? We have a very similar
environment (ARS 7.5 and Win 2008 x64) and have not had any issue since we
patched last night. Our users Cross Reference Blank Password through the
server (not AREA because we do not have the RPC port set) and we update AD
via
Yes, there is a Modify All already present in the existing web client.
-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software,
Hi Gang,
We received some GREAT papers from vendors, customers, consultants, and of
course BMC. Lots of the things that I hear and deal with every day and see
here on the list. Like how to save time developing, troubleshooting, and
documenting applications both OOB and Custom. Tools to help
64 matches
Mail list logo
