Thanks a ton Dear Jason, thanks for circulating your wonderful info and/
experience, which offers me a strapping design to move ahead.
Thanks and Regards,
Kailashnath A J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent:
Dear David,
Thanks for updating me on latest compatibility matrix.
Thanks and Regards,
Kailashnath A J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, March 11, 2011 11:49 PM
To:
You can tirgger Active Link using Events from Filter and use Change Field
Action in Active Link to refresh the table.
Thanks,
Bala
Date: Sun, 13 Mar 2011 22:49:01 +
From: mestr...@blizzard.com
Subject: Urgent please help! how to refresh table using filters
To: arslist@ARSLIST.ORG
Dear All
I need an experienced senior ITSM SRM consultant for a 6 month
assignment in North America. You will be responsible for designing,
implementing and customising the latest SRM module.
You must be an American Citizen and be flexible in terms of working
location.
If you would
Hello List,
I find 2GB as standard memory allocation to ARS process, could you please
suggest how to increase this memory allocation.
Regards
Manish
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In the client (we are using 7.5 p7) if you put a URL in a field it
automatically makes it a clickable link, but in the MidTier is does not do this.
Is there a reason why? Or is this just happening with us?
Lisa Kemes
AR System Developer
+01 717 810 2408 tel
+01 717 602 9460 mobile
It truly depends upon the complete requirements. I've used DSO for data
replication (foundation) as well as ticketing replication quite successfully
in near time synch.
As you might imagine, to circumvent a DSO Overload - I implemented a
queuing mechanism because of what I term ticket
The full qual that I am trying is '3'=$Start Date$ and '3'=$End Date$+86399
and '101029'=$Sent From Person$
I want all the records created within a date range by a person. e.g., All
records created from 1/1/11 - 4/1/11 by cpargete
From: Action Request
I know that I have done this before in previous versions of ARS but this is the
first time I have tried to create a report against the NTE:Notifier Log screen
and I wonder if that is part of it.
From: Action Request System discussion list(ARSList)
The web client did not support Rich Text formatted fields until AR System
7.6.0x.
17-Aug-2010 What's New: BMC Remedy Action Request System 7.6.03
PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf
Rich-text formatting in data fields
You can add rich-text formatting (RTF) to
Hi Vikram,
You could try DB triggers to replicate data in tables of other DBs.
Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
On Fri, Mar 11, 2011 at 3:42 PM, vikram_k vk0073...@techmahindra.comwrote:
Hi listers,
Greetings,
I have a new challenge thrown at me.. now the
Christie,
Few things you may want to check,
- Try an advanced search on the form with the qualification you are
trying to use. If it is retrieving the result, probably there would not be a
problem with your qualification
- Try removing the addition of seconds to your date/time and
HP also has a discovery tool set, HP Discovery and Dependency mapping, that we
currently integrate with Remedy. As some others have said the trivial part
with this tool set is Normalization and Reconciliation.
Tim
-Original Message-
From: Action Request System discussion
But let's talk integration into 7.6.4 Or 7.6.3. Of those tools. Done that?
Sent from my iPhone
On Mar 14, 2011, at 12:37 PM, Hulmes, Timothy CTR MDA/DXCO
timothy.hulmes@mda.mil wrote:
HP also has a discovery tool set, HP Discovery and Dependency mapping, that
we currently integrate
I was able to run the qual on the form.
I have also tried hard coding '3'1/1/11 (this being the only qual) on the
active link (thinking that the adding of seconds might be an issue) and still
get the error message.
From: Action Request System discussion
Mary,
I think Jason hit the nail on the head. Just remember:
Server Side Table Field + Filter Guide table looping = Phasing Issues
(considerations at least).
When using a table field on the server side (i.e. in a filter), it doesn't
need to be refreshed, it will always have the current data
Hi Folks,
Just discovered a case where a request id (field '1') had a database length
of 1 - one of the Task Template schemas in ITSM 7.6. This is valid and
means that the length is 15 and there is no leading zero fill. The old
Admin tool had a nice error message when setting a field 1 to
Ben,
This has been a feature of the system for quite a while now. 7.5 most
definitely, 7.0 I think so, before that,
I am not sure.
I did a quick search in the on-line documentation and found a section of the
document titled
Working with the Request ID field
This section clearly calls out
HI All,
I have a table that uses the following query which searches for any open record
that is not assigned to me.
'Status' Closed AND ('Assigned Person' != Mark Brittain OR 'Assigned
Person' = NULL)
If I use the query without the Assigned Person' = NULL the result does not
include any
Hi,
This has been there even since long before 7.0.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze
I recently updated a view on the database with an extra field and I would like
to add this field to my View Form. When I right click on my form I get the
option to select a field from my view, but when I click on it nothing comes up.
Are View Forms sort of locked out if you update your view?
Hi Doug,
Your right about the release. I just never came across it before in any
form that I wrote a script against and I generally use Submit when modifying
data because I generally want workflow firing.
My test was with a 7.0.1 ARS and a test form (hence the admin tool). And
yes,
Hi there,
I'm transfering data to our partner via a Web Service. There is
WebMethods middleware on their side. While ARS has no problems
processing any kind of line breaks coming from them, they can't
process ours. What can I do to explicitly tell ARS to use a Line Feed
and Carriage Return as a
Thanks David!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, March 14, 2011 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier and Rich Text
**
The web client did not support Rich Text formatted fields until AR
You updated the view and then opened the form to add the field? The list of
fields able to be added is generated when the form is opened in the Admin tool.
Another possibility is you are using a type of field that ARS does not work
with.
Fred
-Original Message-
From: Action Request
Just a quick question Mark...
Did you mean $NULL$ OR NULL.
On Mar 14, 2:05 pm, Brittain, Mark mbritt...@navisite.com wrote:
HI All,
I have a table that uses the following query which searches for any open
record that is not assigned to me.
'Status' Closed AND ('Assigned Person' != Mark
Sounds right to me - unless she is trying to use a dynamic
qualification.
If so - I don't think this will work on a server side table walk.
On Mar 14, 1:25 pm, Thad Esser thad.es...@gmail.com wrote:
Mary,
I think Jason hit the nail on the head. Just remember:
Server Side Table Field +
$NULL$
'Status' Closed AND ('Assigned Person' != Mark Brittain OR 'Assigned
Person' = $NULL$)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Elry
Sent: Monday, March 14, 2011 2:40 PM
To: arslist@ARSLIST.ORG
Subject:
Hi Doug,
Your right about the release. I just never came across it before in any
form that I wrote a script against and I generally use Submit when modifying
data because I generally want workflow firing.
My test was with a 7.0.1 ARS and a test form (hence the admin tool). And
yes,
The clause ('Assigned Person' != Mark Brittain) will not use an index since
it is a not equal, so the only Index you could use is one on Status. I was
told (a long time ago) it is better to use = instead of (supposedly = helps
the database use an index).
Can you look and see when the last
Mark,
First, about why your search is not working as you think it should have.
NULL is a strange beast in databases. It is a value. A very special value
that means there is no value. The
only way to find things that have this special no value value is to
explicitly look for it. No value
Depending on how you seek to integrate it can be easy or simple. For example,
if you have an external API or web service that you need to integrate with, it
will be a little more challenging than having AIE read values from tables in
databases.
For client PCs, we have LANDesk and pulling in
Hi Doug,
Great explanation and I appreciate the time taken to reply to the issue. On
the display only form I have two table fields. The first looks for open records
assigned to me and the second looks for open records not assigned to me. This
is why I am using the != Mark clause.
Thanks for
I suspect the key question that hasn't been asked is, what database are you
using?
Getting onto my soap box, Oracle (the last time I checked) is completely
clueless to the meaning of null. ie == NULL as far as Oracle is concerned,
which may have been correct in 1985, but isn't correct now
I don't think so MarkI believe the reason you are causing the table scan
is because of the OR, not because of the $NULL$. You may try a compound
index on Status and Assigned Personthis MAY help avoid a table scan, but
you must include the $NULL$ to get those...let me know if a compound
This is correct. I updated the View and then opened the view form to add the
field. It's not greyed out so it lets me choose Fields from MyView but
then it doesn't do anything.
I added a brand new view form and purposely left out the new field. Created
it, then tried to add the new field
Hi,
I have created a Filter Service that I call from a filter. The problem is
that data seems to be committed to the database even though there is an
ERROR later on in the processing.
A1. Modify Filter in form A: Call Service X
X2. Service Filter: pushes data to form X
A2. Modify Filter in
How about:
'Status' Closed AND NOT ('Assigned Person' == Mark Brittain)
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My understanding is that since you are calling a Service (just like
consuming an external web-service logically) that is an independent
transaction. So an ERROR Trap will need to be constructed, and then service
X_rollback would need to be called in the error handling...
Yes it adds much
Hi Robert,
Maybe, but the documentation does not say anything about this.
This would both limit and extend the use of servive-calls I guess.
In my case, when my service picks the next of several counters, it will
create holes in my counter-series. I guess I have to redesign...
Best
DOH!!didn't catch the !=...yea...that certainly won't use an index.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Monday, March 14, 2011 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question
Swapping the Assigned person test around will also improve the query -
the order of the query tests does matter not matter what DB is being
used
'Status' Closed AND ('Assigned Person' = $NULL$ OR NOT ('Assigned
Person' == Mark Brittain))
How about:
'Status' Closed AND NOT ('Assigned Person'
I must be being dense, but I'm trying to write an active link that only fires
if a field is more than a certain length. Can't figure out how to do that.
Know how to trim it and set the length, but not check it in the qualification.
I tried this
LENGTH('Field') 500
But it didn't like that.
Anne,
You are close but not quite that close...You can’t use it that way in a
qualification..
Those functions are set field functions that can be used only in set or push
fields actions..
So create a temp integer field to hold the value of LENGTH(‘Field’) and then
use that temp field in the
Bummer. I was hoping it didn’t have to be a 2 step process. Thanks
Anne Ramey
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Unfortunately that’s how it is designed.. Those functions are not available at
the Run If level. Functions whose result is not a void but a value are used in
set field / push field kind of operations..
Only KEYWORDS can be used in Run If qualifications directly to be evaluated in
an
It should let you add the new field to the existing view, unless like Fred
pointed out. if that field is a data type that is not supported by the AR
engine.. I have added fields in the past on the fly and have been able to
have my view for read the new field..
If the field is a supported data
I have the same trouble with the error handler feature. I was so excited
when it was introduced but then realized it wasn't exactly what I wanted it
to be once I used it. It seems you still need many filter qualifications to
account for all of the different situations that will cause an error in
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