Congratulations
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Monday, July 18, 2011 1:28 PM
To: arslist@ARSLIST.ORG
Subject: Celebration ... two years in the making ... an upgrade to v7.5
completed!
**
Hi everyone,
Just
Hi Fellows
We're implementing CMDB 7.6.04 for a Customer who needs to deploy that
application as a requirement for certifying ISO 2.
Customer needs to register Status for each one of stored CI's in CMDB, so I was
thinking in Status field declared in CDM Model for Base Element Class, that
Hi,
I think the answer to this is no, but I thought I would ask. Is there any
way to build an advanced qual in a Change Approval Mapping. Meaning, out of
the box:
For example:
Require Review Approval by Change Mgmt team when Requestor Group 'Company'
!= Acme
or
Require Review Approval by
Ron,
I thought I would respond to this message with not really an answer to the
specific question you are asking
but more of a discussion of a general best practice model for using the
approval system.
Reading into your question, I am assuming you have a requirement where you want
to run an
SRM 7.6
ITSM 7.5
We recently installed SRM 7.6 on ITSM 7.5.
All of the requests are creating incidents. However, not all of the
incidents are creating requests.
The incidents which do not create requests are submitted via email. The
emails still generate incidents, but not corresponding
Hi Doug,
thank you for your response. You are correct in your assumptions of what I
am trying to do and I very much like the approach you are recommending. I
believe this will work for us.
So, I have two questions:
1) Are these approval rules, (Auto Approval, Self Approval, etc), available
in
I also would be interested in where these items are documented within the
wealth of BMC Remedy documentation.
- Original Message -
From: Ron Tavares ron.tava...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 19, 2011 1:57:53 PM
Subject: Re: Using != and LIKE in Approval Mappings
Hello All,
I am trying to open a URL through Active Link using PERFORM-ACTION-
OPEN-URL $TempField$
URL does open up in a new window, but the only problem is it opens up
in fullscreen mode.
Is there a way to make the window size smaller. Since the message
contained in the window is very small, so
Raj,
It's opening a browser window...the browser controls the window sizeif
you have control over the page that it's going to, that page could contain
some java script that sets the window size.
-Original Message-
From: Action Request System discussion list(ARSList)
Thanks LJ for prompt response.
How can I find out if I have the control over the page that it's going
to? Where can I check?
I am using the URL provided to me to open that URL through ActiveLink'
action.
On Jul 19, 11:27 am, LJ LongWing lj.longw...@gmail.com wrote:
Raj,
It's opening a browser
I did some research on this. Looks like this is configured in the
AP:Administration form. See the doc BMC Remedy Approval Server 7.1 Guide
for Users and Administrators
On Tue, Jul 19, 2011 at 2:10 PM, pritch pri...@ptd.net wrote:
I also would be interested in where these items are documented
Memory is fuzzy but I think that on the interface form, there is a field
under the SRM section called, 'Create Request' with the values Yes and
No.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: Tuesday, July 19, 2011 1:53 PM
Your memory is correct. Alas, I do have that checked.
There is also a z1D_Command field in this section where I'm entering a value
of Create - I think that's right but I'm not sure.
On Tue, Jul 19, 2011 at 3:06 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote:
**
Memory is fuzzy but I think
I think Create is supposed to be CREATE.
-Original Message-
From: Boyd, Rebecca boy...@wfu.edu
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Jul 19, 2011 3:21 pm
Subject: Re: Incidents do not always create a corresponding request
** Your memory is correct. Alas, I do have that checked.
Dear Listers,
I have been looking into ways that folks are using any form of Version Control
with the ARSystem. I am interested in your feedback as to whether you use the
built in version control features that came with 7.5 (or remember that it came
out with that version at all), if so what
Raj,
You said ' Since the message contained in the window is very small'. This
tells me that you know what will be in the destination window, which tells
me you know what the URL will be? Only you know if you (someone in your
company) has control over the web page on the web server
I've got Create Request on Submit checked in the Incident Management
rules. HPD:Help Desk creates related requests.
The Create Request button is hidden but no matter what it's set to on the
form, workflow seems to dictate the setting.
It's something with HPD:IncidentInterfaceCreate.
On Tue, Jul
Yes - thanks - it's easy to forget the basics.
Still doesn't work.
On Tue, Jul 19, 2011 at 3:22 PM, Roger Justice rjust2...@aol.com wrote:
** I think Create is supposed to be CREATE.
-Original Message-
From: Boyd, Rebecca boy...@wfu.edu
To: arslist arslist@ARSLIST.ORG
Sent: Tue,
z1D_Action = CREATE
Flag_Create_Request = Yes
Created_From_flag = Incident
From: Boyd, Rebecca boy...@wfu.edu
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 19, 2011 11:52 AM
Subject: Incidents do not always create a corresponding request
**
SRM 7.6
ITSM 7.5
We recently installed SRM 7.6 on
Phil,
I'm currently running 7.6.4 and utilize Object Modification Log only. We
use this in our Dev/Test systems to keep track of who did whatwe use it
in prod to keep track of what changed with each releasethe dev/test
doesn't survive the release cycle. We have had off and on
Listers,
Any advice or related thread in ARSLIST regarding question posted?
Regards,
Alejandro
De: Alejandro Canon
Enviado el: Martes, 19 de Julio de 2011 10:35
Para: arslist@ARSLIST.ORG
Asunto: Using Asset Status Field in CMDB Class Forms
Hi Fellows
We're implementing CMDB 7.6.04 for a
Hello All,
I am forwarding the below for TEKsystems recruiting in Birmingham, AL for a
Remedy Administrator position - contract to hire.
Please see contact information for Sarah Key with Teksystems below.
Thanks,
Jase Brandon
-- Forwarded message --
From: Key, Sarah
Hi All,
This is critical and urgent!
Can somebody help me with import of articles located in a sharepoint in
client location? The files can be extracted in HTML format and put in the
remedy server.
I have found some external convertor tools to convert the files to relevant
XML format. But
Hi List,
Does anyone know how to fix the below web-services error while viewing in
explorer:
The following error(s) occurred while trying to process your request:
ARERR [8804]
The specified container does not exist : web-service name
Thanks,
Sachin
This
Have you flushed your Mid-Tier Cache (and is the ARS server you are trying to
access the web service from listed in your Mid-Tier)?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sachin Verma
Sent: Tuesday, July 19,
RKM 7.6.04 does not use XML format. It is a ARS regular form that you can use
the import tool with.
-Original Message-
From: Arnab Baral arnab...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Jul 19, 2011 5:41 pm
Subject: RKM 7.6.04 import of articles from a third party
Hi Roger,
Thanks for the reply.
Could you please suggest how can I import HTML format articles into RKM
7.6.04?
On Wed, Jul 20, 2011 at 10:03 AM, Roger Justice rjust2...@aol.com wrote:
** RKM 7.6.04 does not use XML format. It is a ARS regular form that you
can use the import tool with.
Ron,
You have found it The Approval Server Guide.
It is not really part of CM or SRM or ... It is the Approval subsystem.
When you create an approval process, that is something you configure within the
approval system. You
create the processes, rules, actions, ,... everything to do
LJ,
Thanks for the info. I had used MS VSS with version 5.1.2 of ARS and was the
only developer for a project in AZ where we were required to use the external
application to check out/in our objects. It was very painful even for a single
develper waay back then. Since then I developed an
Doug is spot on.
A change in process or philosophy may be a better way here.
Maybe one question is why does the company ABC not need approvals?
At least if autoapprovals is on then auditing is one benefit. Unless they don't
need it.
Or Is it because of notifications that are
WellI would ask the critical question of:
Q. What benefits does Source Control provide that makes it worth spending
time and money on, what is the ROI for integrating with source control?
A. Analyze the 'why' of this question against the capabilities built into
Remedy at this pointif
Convert them to a csv file and use the import tool.
-Original Message-
From: Arnab Baral arnab...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Jul 19, 2011 6:10 pm
Subject: Re: RKM 7.6.04 import of articles from a third party location
** Hi Roger,
Thanks for the reply.
Hi Roger,
Sorry to bother you here. But do you have a step-by-step procedure that
explains how it should be done?
On Wed, Jul 20, 2011 at 11:04 AM, Roger Justice rjust2...@aol.com wrote:
** Convert them to a csv file and use the import tool.
-Original Message-
From: Arnab Baral
Since this is a standard regular form you need to review creating an RKM
artical and see what is in each field and then use the import tool to map the
external fields to the internal fields. I reviewed the RKM admin guide and it
does not have any import instructions.
-Original
That is right Roger!
Moreover since I have HTML files here, they need to be converted in a format
where you can reach the point that you can map fields. But before reaching
that state we have to deal with the HTML files and the formatting. I am not
sure if you have dealt with this kind of a
We are upgrading to 7.06 and thinking about having the Service Desk create all
ticktes using the SRM process. Can anyone share their experiences doing this
(good or bad). Also, what kind of issues have any of you discovered using Work
Orders. We noticed that there seems to be alot of
I think Service Offering should determine the type of fulfillment
application and not all service offerings result in the same fulfillment
type.
Example: Report an IT Problem should create an Incident, New Employee
process may be done using Change and Work Orders etc..
Thanks
Mahesh
On Tue, Jul
ARS 7.6.04 supports rich text formatting.
So, I think you can export the data from the third-party application with
HTML tags and import the same into the Rich Text fields in Remedy.
Thanks
Mahesh
On Tue, Jul 19, 2011 at 6:36 PM, Arnab Baral arnab...@gmail.com wrote:
** That is right Roger!
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