Is there a specific reason you want to skip the staging form ?
The easiest/ quickest thing would be to configure a SRD that uses Work Order
Template and use the OOB WSDL SRM:RequestInterface_Create. Of-course, you
could create a custom WSDL that will create a Work Order directly but I
would
In case you are trying to load images in the view field, you will need a
Call Guide action that does the table loop and sets the images in the view
field.
Thanks
Mahesh
On Mon, Sep 5, 2011 at 5:24 AM, Alvaro Valdes aval...@caser.es wrote:
I'm not able to build an active-link that fires on row
Thank you ! Andrew
Somehow is missed it ..
Regards,
Vishwa Saxena
- Original Message -
From: Andrew C Goodall ago...@jcpenney.com
To: arslist@ARSLIST.ORG
Cc:
Sent: Wednesday, September 7, 2011 8:18 PM
Subject: Re: Installation order?
You forgot CMDB.
CMDB should come after
Is starting at 600,000,000 just a convention people in the ARS community have
chosen, or is there a real risk of running into a problem by starting at the
536,xxx,xxx range the system will use by default if you're creating a new form?
According to KA315200, a field range of 536870913 to
We reserve ranges of field IDs ( 600M) by application to avoid conflict and
preserve ability to share workflow later.
536M range (system-generated) is risky in this regard. Two different kinds of
fields on two different forms could be assigned the same id. Later
copying/pasting a field onto
I want to know who is going to use more fields than range 6 through
9 can provide! Even for BMC that might be a challenge.
Since we're a custom shop I always make sure the field ID for fields used on
multiple forms are the same. ARUtilities helps me easily see what field ID
is
I agree - we don't have 399,999,999 fields (closer to 22K). No problem with
the number of possible Field IDs. Not even close.
Mike White
EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192
From: Action Request System discussion list(ARSList)
Hi List,
If we are pushing values on User form to create New User. In a push field
action if we map multiple groups to Group List field why AR server
throws Authentication Failed Error?
--
Pramod
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Thanks Mike Susan,
So it sounds like the 536xx-599xx range is not reserved for any special
use. Rather, it's just that 600xx-9 is a convenient range to
maintain custom IDs in that is unlikely to be auto-assigned by the system
(unless someone actually added enough IDs to
David,
Personally I'd stay out of the less than 6 range simply because that
is BMC's range. One never knows what the future brings. And even though
your custom forms may never be 'in' a BMC Application you may want to use
them inconjunction with one and you don't want any gotchas from
Hi,
We decided to use the OOB staging form WOI:WorkOrderInterface_Create which
will create a Work Order. I created a web service and published it. When
enter the WSDL URL in a browser, it opens up to an XML file, however I am
not sure what I need to do get it to create the actual Work
Joe,
well, I disagree with your rationale... actually because it is not a large
table, you can pin in it memory.
Generally speaking, you only pin into memory look-up tables that are used
heavily, and the people form/table is a good candidate.
You definitely do not want to pin a transactional
David,
There was one version, I think when moving from 4 to 4.5 or somewhere
thereabouts, where Remedy Engineering accidently used the starting
non-reserved range 536,xxx,xxx that messed up some customizations that were
done using that starting non reserved field ID's. Since that time my
Yes I agree you would want to avoid pinning a table to memory whose contents
are changed continuously by way of modifications or additions.. This would
result in frequent memory writes which would beat the purpose of why you choose
to pin it to memory in the first place.
While the CTM:People
I agreed that it takes more work to keep track of your field IDs but the
consistency pays off later. I brought back a numbering scheme when I
returned to my current employer. We have have been using it now for 3 years
and it is paying off on how easy it is to share common workflow and
foundation
Are you logging in as user X and modifying user X's record?
John
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Ashish,
I am running Dev Studio 7.6.04 SP1 in Base Mode.
Everything I do is custom built. I have always tried to use a custom block of
Field ID numbers based on a white paper I read many years ago by Barry
Lindstrom.
It was strange to be told
Hey, you're using the field ID number in the correct
Hi All,
My email server is configured to send a reply when an email template is
received. However I have a situation where a reply should not be sent. Is there
something that can be put in the template to override the reply? Maybe
something like Result Template: None
ARS 6.3 patch 20
SunOS
What are the conditions of that situation..
And what did you do to configure the email response when an email template is
received?
Joe
From: Brittain, Mark
Sent: Thursday, September 08, 2011 12:39 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Override Email
Sometimes I wish BMC changed this field ID structure just a we bit..
Instead of having just numerical ID’s, they modified their internal meta data
structure a bit that Field ID’s could accommodate characters as well.. Then you
could actually have meaningful Field ID’s instead of having to
Great information everyone. Just what I needed!
Thanks!!
Sam
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In the AR System Email Mailbox Configuration form the outgoing mailbox is set
to Reply with Entry – Yes. Because other submissions require a reply, I cannot
change this to No. So I am look for a way to override this on a email by email
basis.
Thanks
Mark
From: Action Request System
This is a quick question for other admins that have or are running Server
Statistics, particularly on several systems.
I am troubleshooting some slowdowns on our ARS 7.1 server, running a heavily
customized ITSM 7.0.3.
I have started Server Statistics and found the following process time
Hi all,
Here are my system details:
ARServer 7.5 patch 7
ITSM 7.6.01
Windows NT
MS SQL 2005
AR Server Group with 2 servers
This is my first time trying the list out. Recently seeing this getting this
error message in the arerror.log.
390603 : Could not create alert event (ARERR 372)
Thu Sep
Test
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Forgot to mention, we are not using Remedy Alert. The alert services is not
running.
Thanks listers.
Joe Williams
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Joe W,
You might require an API log at the time that error is occurring to check
what parameter was missing.. Meanwhile it will help if you look up your
email configuration to make sure that none of the required fields are
accidently blank.. It could happen if the configuration was imported
Joe W,
Irrespective to whether or not the services are running or not, alerts are
not stopped from being created in the Alerts form.. They still will be when
workflow attempts to create them. They just are not sent because the service
is not running to poll that form..
So while the alert is
Thanks for replying. I have had api logging turned on. What should I be
looking for?
Joe W
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Hello Joe,
The event is coming from the escalation queue, so that’s the workflow to check
first to see what data it is trying to use.
I do find it interesting that it lists the field as “SendEMail()” – normally I
would expect to see the field id in the parentheses; is it possible this is a
Thanks so much for your response. Deleted a field from what form? Alert
Events form? We are currently not using Alert.
Thanks
Joe
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It’s a good thought but if the AR System was trying to reference a deleted
field you would see missing field or field name kind of an error. This is a
case of a missing value in the configuration of the Outbound email in the email
configuration form..
Joe
From: Logan, Kelly
Sent: Thursday,
IMHO, Server Statistics are more useful for doing a current system comparison
from current state with previously collected statistics and not quite for cross
system comparisons like you are looking for. You may get feeds from others with
varying values but those values are retrieved from
Hi Joe,
I got to disagree with you again... but I guess this is what makes this ARS
list fun!
Pinning a table into memory is not an overkill, it is quite simple to do, you
can ask your Oracle DBA. Since the cost of physical memory is lower and lower
every year, it is actually more
I remember that upgrade!
Ahh, the good old days.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, September 08, 2011 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Outside
I have done this in the past:: pin user (T30 for me) table, this will drop
IO to database.. have see this alot..
On Thu, Sep 8, 2011 at 2:36 PM, Guillaume Rheault guilla...@dcshq.comwrote:
**
Hi Joe,
I got to disagree with you again... but I guess this is what makes this ARS
list fun!
Yup :-) I think that was when I first learnt the use of archgid..
Unfortunately we found it out at a customer that didn't have a separate
development server.. Fortunately for them though, they had very few
customizations that were lost and were able to redo it within a few days..
And they
Does anybody know if there is a similar option for SQL Server 2008?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request System discussion list(ARSList)
DBCC PINTABLE
Google for it.. search results however may indicate that it might have been
discontinued after SQL 2005. I do not have a ready test instance to try it on..
Joe
From: Andrew C Goodall
Sent: Thursday, September 08, 2011 3:12 PM
Newsgroups: public.remedy.arsystem.general
To:
Just did - I see that utility was bad and was taken out for sql server -
http://ask.sqlservercentral.com/questions/15490/is-there-a-way-to-force-
a-table-into-memory
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
How would pinning a table impact tables that may have a frequent update?
For eg lets say in a case where your customer information that is created and
updated frequently on a daily basis, is stored in the People form, and is
accessed when creating and updating incident records for them?
My
This topic also reminded me of a discussion about field ranges used by ITSM and
some 3rd party vendors. The post is a little old - from 2008, but there are
some ranges listed by Christopher Strauss in the thread subject Reserved Field
Id Range for v 7.0.01.
Thanks, everybody -
David
David
Love these kind of discussions too :-)
I completely agree with the cost effectiveness side of the argument in terms of
time money..
However while building applications, it does not really cost you that much
extra time when you are designing a data schema, to build indexes on columns
you
If my memory serves me right, the ability to pin tables in memory was
introduced in Oracle 8.0.6, so it's been a while back (more than 10 years ago).
With each new database version, this feature has matured, the internals of this
feature have changed and matured. But this feature is very solid,
Are you setting the password as well? If you are leaving it blank it might
throw up that error.
Shafqat Ayaz
From: Pramod vaidya.pra...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Thursday, September 8, 2011 8:01 AM
Subject: Group List
We are running Remedy 7.6.04 on a Red Hat Linux platform with the latest java
and have need to consume an external web service that is written in .net. The
external server needs a server certificate to allow our machines to talk, this
is working. The .net application then wants a client
yes i am leaving password blank. let me check by setting password.
Thanks,
Pramod
On Fri, Sep 9, 2011 at 4:00 AM, Shafqat Ayaz shafq...@yahoo.com wrote:
**
Are you setting the password as well? If you are leaving it blank it might
throw up that error.
*
Shafqat Ayaz*
This is an auto-replied message. I am currently out of office with limited
access to email. I will be returning on Monday 9/12/2011, please contact Kim
Santana or Mike Flynn if this is an emergency.
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Nice find! I hadn't read that one. It is nice to have a list.
Just to add to it... My eService uses for Virtual Chat (v7.1):
173
179
1005
1575
1576
1577
11107
1842067
300
80005000
200xx
240xx
260xx
301xx
302xx
301xx
536xx
800xx - 825xx (the majority)
49 matches
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