We are currently trying to setup ITSM 7.6.04 to restrict access based on a
selected group of people. This group will be different for each ticket.
Basically, the user will go into an Incident and select people to add to a
restricted access list. We are trying to push this list of users to field
You could create a new user, grant select access to all the remedy owned
objects (tables and views), create synonyms for those objects for the new
user, then connect Remedy to the db using the new user. This would ensure
that Remedy will not update any data. I've never tested this, but it should
Well...
In the past I have completed a lot of RD on ITIL software vendors for
pure research or for the creation/response to RFP's.
Amanullah if it is research you are doing - then I would suggest EMA.
I don't know how well funded you are to do research, but you can set
up a free account with EMA
Drop the leading and trailing semi-colon, make sure those double quotes are
not part of the value. Make sure the server is configured for multiple
assignee groups (Server Configuration- Configuration- Enable Multiple
Assign Groups).
Axton Grams
On Thu, Sep 29, 2011 at 7:20 AM, Brian Pancia
Hi,
I do not think that the 112-field can hold user names. You have to use the
60xxx-fields for that. If you use those fields, your syntax should be
correct.
Just to be clear, the value of the data should be:
;'joeuser';'janeuser';
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList
From the docs it appears both field types support login names, group names,
and role names:
*To permit multiple user, group, and role names in the Assignee Group field
and dynamic fields, select Enable Multiple Assign Groups on the
Configuration tab of AR System Administration: Server Information
Hi Axton,
I tried this with the 112 field when the 60xxx fields was first
introduced, but was unable to get it to work for 112... Maybe I made a
mistake, or this was added/fixed later...
Best Regards - Misi, RRR AB, http://rrr.se
From the docs it appears both field types support login
I tested the following in version 7.1p7:
Set Field ID 112 to: 'user login';'user login';'user login'
Set request ID to Assigned Group permission only. Only users whose userid
appears in field id 112 can see the record.
On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi
Does anyone know if some of the WWRUG presentations will be made available at
some point to those who did not attend?
Maybe I'll make it to a WWRUG sometime...
David Durling
Enterprise IT Services
University of Georgia
-Original Message-
From: Action Request System discussion
Since I have taken up writing a document regarding ‘good practices’ around
development methods, which envelops the idea of adopting a convention on field
ID’s I have got a few wheels spinning before I bring thought onto a formal
document..
Adopting such conventions could mean projects where
Hey David..
Unfortunately, if you did not attend WWRUG - they are not available.
They are available to WWRUG attendees. You would have to contact the
WWRUG organizers and ask them if they can make the information
available.
On Sep 29, 10:45 am, David Durling durl...@uga.edu wrote:
Does anyone
Hi to all,
Some time ago I saw the process flow of the remedy login process.
Does any one have a copy that I use in a doc I a putting together on how the AR
server works.
Thanks
Howard
Sent from my iPhone 4
___
I forgot to mention - the decision points with the bold outlines are server
configuration settings.
Thad
On Thu, Sep 29, 2011 at 9:30 AM, Thad Esser thad.es...@gmail.com wrote:
Howard,
Does some time ago equate to 2007? If so, here is a flow that I had put
together back then for a 6.3
Hello All,
Starting right off, does anyone know the what exactly the Sync Asset UI
with CMDB process does? What it touches?
My understanding from way back was that the following steps were performed
on a class by the Sync:
1. Check to see if on the AST form, a 'Custom 0' tab
We are discussing if and when they will be available.
Certainly not for a while since we have to retain the advantages of
attending the conference.
For next year we will have announcements around that topic.
David, talk to HERD (Higher Education Remedy Developers) since they will be
joining us
Matt (aka Mr. Community Ambassador),
Is there any chance you'll be reviewing, updating, and improving the
current RFE process?
I'm sure I'm not the only one who feels the current process is a
complete waste of time and energy.
I'm so tired of submitting RFEs for processes BMC support
Okay, thanks Daniel Elry -
David D.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Thursday, September 29, 2011 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Where are the WWRUG11 document
We are
Hi Andrew
RFE is a known item we need to work on :)
I had a conversation 2 days ago about this very topic with Executives in
Engineering and Product Mgmt.
We'll let you know as soon as things move (can't share more for now :)
About to end evening shift, ;)
Matt Laurenceau
Senior Community
What was the result of the BOF session discussing Field IDs at WWRUG11?
I think I recall hearing someone say that a decision/document would be
posted somewhere. If so can anybody provide the link to that?
***
This email and any
Hi Ken,
It is a work in progress (by the community). The document Field ID Best
Practices can be found here:
https://communities.bmc.com/communities/docs/DOC-16743.
This is a section of a larger effort to (finally) document best practices
and various procedures for AR development. The
Great. Thank you. I'll check it out and see if there is an area in which
I can contribute.
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, September 29, 2011 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Birds
Tried droping the quotes and semicolons at the beginning and end. Also,
tried using field 6090 and 112. Neither work. This might be a bug in
7.6.04. The documentation says it's support, but it looks like I might have
to go the individual group route.
On Thu, Sep 29, 2011 at 9:44 AM, Frank
Did you check that your servers is configured to allow multiple assignee
groups?
Axton Grams
On Thu, Sep 29, 2011 at 3:04 PM, Brian Pancia panc...@finityit.com wrote:
** Tried droping the quotes and semicolons at the beginning and end. Also,
tried using field 6090 and 112. Neither work.
Thad,
Thanks this will help me alot.
Take care,
Howard
On Thu, Sep 29, 2011 at 12:30 PM, Thad Esser thad.es...@gmail.com wrote:
**
Howard,
Does some time ago equate to 2007? If so, here is a flow that I had put
together back then for a 6.3 system. It doesn't account for authentication
I am using ARS 6.3 and have multiple groups in field 112. In my case the groups
I am using are one word groups such as Group1 Group2
I don't have quotes or semi-colons in between. Just a space and it works fine.
Not sure how that might work with multi-names like Help Desk but thought I
would
Can someone explain what HERD is?
Thanks! :)
I saw this mentioned at WWRUG, but didn't know what it was. (I know it stands
for Higher Education Remedy Developers).
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Is that a BSc or a BA :)
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Thursday, September 29, 2011 4:13
Here is a link to one of the conferences, also Google HERD Remedy Developers
http://www.stanford.edu/dept/its/events/2008/herd/
Patrick A. Dill
Software Engineer
UW Medicine IT Services
School of Medicine
University of Washington
-Original Message-
From: Action Request System
Mark,
Groups work fine. It's user names that are not going through.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, September 29, 2011 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using login id in field 112
Yep. It is. I think we have tried just about every possible combination of
syntax. The odd thing is that it either pops up with the group error or
populates with the settings from the Dynamic Access field on the user form.
It looks like it is somehow using that field as a translation from the
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