7.6.04 SP2

I recall reading something on bmc communities about SP2 being withdrawn. Is this true? If so, why? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: 7.6.04 SP2

Hi, No, it is not true. Here is the comment from David Easter: This is incorrect and untrue. The ITSM Suite 7.6.04 SP2 files currently on EPD are valid and there is no current intention of pulling those files down and making them unavailable. And here is the thread itself:

Atrium 7.6.0.4 SP2 Install -   Failed to find the AR Monitor config file

Hi All, Did anyone encountered this error yet when trying to do a clean install of Atrium Core 7.6.04 SP2? The only thing I am trying is to install base ARS and then did a server name change. I made sure all references to the old server name are correct and all plugins start 100%.

7.6.04 SP2

Misi Thanks, I was just about to post and write that I was talking nonsense. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Atrium 7.6.0.4 SP2 Install -   Failed to find the AR Monitor config file

Sorted, found another reference of the old server name in the registry I missed. Thanks Francois From: Francois Seegers Sent: Wednesday, October 19, 2011 10:23 AM To: arslist@ARSLIST.ORG Subject: Atrium 7.6.0.4 SP2 Install - Failed to find the AR Monitor config file Hi All, Did anyone

How to get the Users's license?

Hi there, Can anyone think of an easy way to find out what licence a users has at any point in time? We've got users who log into remedy with floating licences but when we've run out they log in with read licences. I'd like to be able to capture this information, but I can't think of anyway

How to get the Users's license?

Sounds like you need to speak to Carl Wilson about his license management tool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: How to get the Users's license?

Hi, Turn on the User-log, all information is in there. The full version of our RRR|License product will give you detailed statistics about each user: http://rrr.se/tmp/rrrLicUser.html http://rrr.se/tmp/rrrLicSession.html Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Re: How to get the Users's license?

Just to be clear - we don't have a problem with licenses. I'm wanting to stop workflow firing if the user only has a read(floating) licence. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11

Re: How to get the Users's license? [I]

Classification: For internal use only Kerry, The trouble you will have is when to fire the check. If you want to capture the users that had a Floating Lic but have now got a Read Floater (due to timeout etc), you will need to fire the workflow before every transaction unless you only wish to

Re: How to get the Users's license?

Hi, Are we talking about Active Links or Filters? I would create a Service-Call that in turn makes a Table-Loop on your Floating users, and sends back a flag to indicate if the user is Floating or Floating Read. You can attach your service-filters to the AR System Administration: Manage User

Re: How to get the Users's license? [I]

But if they've got a read licence when you commit the user is going to get an ugly message saying 'no license available' or some such thing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11

Re: Overview Console error

It might be your arplugin is stuck, ps -ef|grep -i arplugin kill -9 PID armonitor should start it right back up.. (my symptoms are (go to admin console - select server configuration) if it comes up blank or throws an error) I have seen this.. I believe this was the fix.. Windows? no clue.. Have

Re: How to get the Users's license? [I]

Hi, The Service-call is not a modify-operation as such, I think, so this would be no problem. Just call it before you let the user do whatever you want him to do/not to do? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I.

Identifying forms

I'm a very new Remedy Admin, and I have a general question related to applications. When logged into an application (such as Incident Management) with admin permissions, is it possible to debug a screen to find out which form objects or templates are being used? Definitely identifying myself

Re: Identifying forms

Welcome to the arslist Kay! You'll find there are many people eager to help you through the 'newbie' phase. It's always helpful to list the version of ARS you're using so that answers you receive are appropriate to the system you're working on. Sometimes knowing what database you're on helps

Re: Identifying forms

Turn on client side active link logging and then search for the word schema Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: Identifying forms

Kay, If you are in the client tool (User Tool) and have logging turned on, you can also watch the client side activity in a realtime logging window by going to where you have the the user tool installed and running the ARLogDisplay tool normally located here (C:\Program Files\BMC

developer OR tester OR analyst - REMOTE WORK

Hi All We have a urgent need for a developer OR tester to work on a remote project for 20 days starting today, possibility of extensions lasting 6 months. Spec 1) Experience with Remedy - mid tier 2) ARS development 3) not essential but if have ITSM would be great 4) Testing experience within

Re: Overview Console error

The equivalent step for Windows: Open Windows Services. Find service called 'arplugin.exe', and stop it via standard method.Caution: any other functions relying on 'arplugin.exe' will stop as well, momentarily. Main AR service should restart 'arplugin.exe', instantly. I believe others

Service Provider Model

Hello Listers, We are currently running an ITSP 4.0 solution in our organization and we are kicking off a project to upgrade to ITSM 7.6.04 (or 7.7). One of the issues we have with the new system is a “Requested By on behalf of a Requester” model isn’t supported in the incident form. For

Re: Service Provider Model

Hi. I believe there is a Requester, and also a Contact field. Could it help? Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 19 oct. 2011, at 19:14, Babineau, Robert robert.babin...@bellaliant.ca wrote:

Re: Service Provider Model

In our organization when contractors are hired they do get company provided email,networkid, badge etc. We create their profiles like regular employees only except in the employee type we mention them as Contractor instead of employee. Most of the times the service desk do not bother if it is a

Re: Web Services and Qualifications

I think I finally figured out why my web services was only returning 1 record. I like to remove all the fields that the user doesn't need to see, so they don't get rows and rows of fields back that are even mapped. Well I did this (did a remove on the left side and a cut on the right side),

Re: Service Provider Model

** There is a place to put the information of the Contact (who called) and the Customer (who is entitled to the service). The contact is calling on behalf of the Customer. That should meet your needs. Kelly DeaverL-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist

Re: Service Provider Model

Incident has both customer and contactfields. If you use service request management to register incidents, there is a 'request on behalf of' feature there. If I am not mistaking then the requester(contractor) would be the contact for the incident and the person requested on behalf of would be

Re: Service Provider Model

I assume then that you would put the real people record (i.e. the person who called) on the contact field and possibly have a generic company level people record on the customer field? I say this because in this instance, there wouldn't be a specific person for the customer, but you'd need to

Re: Overview Console error

Don, Arplugin is not a Windows service, is it? It is started by armonitor and is a process but not a service as I recall. The steps we follow are to open Task Manager - click on the Processes tab - select arplugin.exe - click End Process. Since it was started by armonitor.exe, armonitor will

Re: Outgoing email address rejection list

Or perhaps others can't comment. :^) Thanks for the confirmation on this issue, David; it helps to know that it is related to something normal in Remedy and not another custom code issue. I can't throw an error though, because that would error out the originating Incident transaction, which

Re: Overview Console error

We had the same issue and found out that it was because of the dual NIC environment.. We had to make sure that only one NIC was active when restarting the AR System. That being the NIC that the licensing is tied to.. On Wed, Oct 19, 2011 at 10:23 AM, Jason Miller jason.mil...@gmail.comwrote: **

Re: Overview Console error

GULP ! On Wed, Oct 19, 2011 at 2:49 PM, Robert Heverley robert.hever...@gmail.comwrote: ** We had the same issue and found out that it was because of the dual NIC environment.. We had to make sure that only one NIC was active when restarting the AR System. That being the NIC that the

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

OK back at it again::: According to Support::: so now I am asking again::: ENV: 64 cpu's 32 gig of ram How many hours is the task update suppose to take? 6 - 8 - 12 - 24 hours? Cause were over 5 already.. On Tue, Oct 18, 2011 at 6:11 PM, Patrick Zandi remedy...@gmail.com wrote: So they broke

Re: John Doe

It seems that LJ has taken the high road here. I am going to throw my voice into the conversation. I think Joe was very polite in his explanation of why LJ might have asked as well as saying it was ok if there was a reason to not share your name. John seems very intelligent from what I can see,

Relating Companies to CI's - Company Level

Hi Listers ARS 7.6.04 CMDB 7.6.04 ITSM 7.6.04 I´m trying to relate some Business Service CI's to Customer Companies, but it can be done just for Companies with Organization or Departments. When opening CTM:People Organization (Dialog View) from People tab in Asset Record, just allows to

Re: John Doe

This is cause for a Kick --- Dan am I wrong here? On Wed, Oct 19, 2011 at 3:16 PM, Brian Goralczyk bgoralc...@gmail.comwrote: ** It seems that LJ has taken the high road here. I am going to throw my voice into the conversation. I think Joe was very polite in his explanation of why LJ might

Job: ADDM 8.x Develioper/Administrator New Jersey

Hi, Contract: New Jersey Starts: by 10/31/11 Long term contract. We are hiring ADDM 8.x (Tideway) Developer/Administrator for New Jersey officer. Be able to configure ADDM to discover assets. Please forward your resume if you are interested. Thanks

Re: ARS 7.6.04 SP2 Solaris installer Oracle db.

My installs are failing after only 70 or 80 minutes. I cleaned up the first defect and it has now failed on another. Apparently SP2 depends on things that failed to happen properly during my 7.6.03 upgrades from earlier versions, so it is unable to complete. Nothing here to instill

Re: Outgoing email address rejection list

How about if you change to a different mailbox name with Submit filters Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, October 19, 2011 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Outgoing email address

ARS 7.6.04 Filter Objects being cached?

Hola Friends, Anyone else running ARS 7.6.04 (SP1 in our case) seen a delay from when they save a filter to when the update takes effect? I've got some custom backend filter processing on a staging form and in working with it and making changes I'm finding that if I update a filter, the

Escape Characters for Forward Slash

Good afternoon everyone. I'm having a brain fade and can't find anything in the docs. I'm mapping a character field in a Dialog window on open. The value I want is N/A but it appears as NA. Is there an escape character for the forward slash? Thanks in advance! Drew Shuller (my real name) Soto

Re: ARS 7.6.04 Filter Objects being cached?

Are you running in Development Cache Mode (See the Configuration tab in the Server Information of the Administration Console) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Wednesday, October 19, 2011 2:46 PM To:

Re: Escape Characters for Forward Slash

TryN//A Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Wednesday, October 19, 2011 3:11 PM To: arslist@ARSLIST.ORG Subject: Escape Characters for Forward Slash Good afternoon everyone. I'm

API Files

We are using AR System 7.1 p7 and Oracle for DB and both are on Windows servers. A user would like to use API to create tickets on our system. I sent him the BMC C-API-Ref-710.pdf file and sent him all the other files that he would need (.jar files etc). He is requesting Unix files, and in the

Re: Outgoing email address rejection list

Interesting thought, Fred, but I believe the email would still be in the mailbox and scanned as outgoing though, which I am trying to avoid. Jason - thanks for the 'To' swap idea. That's pretty much my last resort, as it would require sending the emails then deleting them, which is such a

Re: API Files

Hi, He may find the Unix API-fieles of his flavor here: http://rrr.se/download/arswiki/ It does not really matter if he have the most current version, most of the things (99.9%) can be done with any version within +-3 major versions. Best Regards - Misi, RRR AB, http://www.rrr.se

Re: Escape Characters for Forward Slash

That's giving me an unexpected character at position 3 error. Trying a backslash. On Wed, Oct 19, 2011 at 2:12 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Try    N//A Fred -Original Message- From: Action Request System discussion list(ARSList)

Re: Outgoing email address rejection list

Yeah, in our case for our test system it works well because we can go to that email box and verify that the email looks like we expected it to. The emails are automatically deleted via exchange policy after x number of days. On Wed, Oct 19, 2011 at 1:17 PM, Logan, Kelly

Re: API Files

As always, thanks Misi!! Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, October 19, 2011 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: API Files Hi, He may find the

Re: Escape Characters for Forward Slash

The backslash causes Remedy to ignore the forward slash after it. On Wed, Oct 19, 2011 at 2:21 PM, Drew Shuller drew.shul...@gmail.com wrote: That's giving me an unexpected character at position 3 error. Trying a backslash. On Wed, Oct 19, 2011 at 2:12 PM, Grooms, Frederick W

What does CTM stand for

Is there documentation of what the prefix acronyms that BMC uses on their objects mean? I can figure out most of them but what just wondering if they are listed anywhere. For example what is the CTM in CTM:People? Thanks, Ken.

Re: Relating Companies to CI's - Company Level

Hi Alejandro, I had the same thing a few months back. I had to create somewhat of a dummy org just so I could relate them at the company level. It still meant that anyone in that company can see the service in the drop down so it worked. Although I agree it should have to be there but it

Re: ARS 7.6.04 Filter Objects being cached?

Yes, quite a while in fact (over an hour sometimes). This is true of migrated filters as well as those edited directly on the server, and this is on production (Dev Cache Mode is only active on the Dev server and mid-tier). Normally I migrate all changes rather than edit anything directly. We

Re: What does CTM stand for

Hi Ken, I emailed you the word document but for those on the arslist (and bear in mind that although this is quite old, it should still cover most of the modules): ITSM 7.x Object Prefixes AP: Approval Server APR: Approval Server APW: Approval Server ASE: Assignment Engine AST: Asset

Re: Overview Console error

Robert--we have been caught on that trap as well. We saw situations where advance hand-selection of a particular NIC was essential; but, this is BMC's selected hardware-identity-verification mode, so... Jason--Arplugin may not be a textbook Windows service; however it does meet basic criteria

Re: Overview Console error 9( with forty lashes)

I accept forty lashes with an invalid field ID. For Windows users--Jason Miller is correct--'arplugin.exe' is a separate executable found via the Task Manager. Terminating this process, performs the 'refresh' of connections discussed so far. I am looking at out development system, and do not

Re: Outgoing email address rejection list

Kelly, Just as a troubleshooting step, what happens if you get rid of any Run-if (so the filter always runs) on your filter and take out any actions other than setting the Send Messages field to No. If that sets all messages to No (and the value sticks), then you know your problem isn't with the

Re: Outgoing email address rejection list

Not if the configuration for that new Invalid mailbox is set to Disabled in the AR System Email Mailbox Configuration form. Then the messages should sit in the Email Messages form where you can use other workflow to delete them. Fred From: Action Request System discussion list(ARSList)

Re: John Doe

My teeth ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: ARS 7.6.04 Filter Objects being cached?

** I also have had this experience with both Active Links and Filters. The changes take a while to appear. And this is in the UT not Mid-Tier.only a life lived for others is a life worthwhile (A. Einstein)Shafqat Ayaz From: Nathan Aker nathan_a...@mcafee.comTo: arslist@ARSLIST.ORGSent: Wednesday,

Re: ARS 7.6.04 Filter Objects being cached?

Are you working in a server group? If so, your objects may not show up on the others servers in the server group immediately after saving if you are using a load balancer to connect to the server group and not directly to a specific box. Running the arsignal command from will force the objects

Re: ARS 7.6.04 Filter Objects being cached?

If you are running on a server group, then it is a known defect.At least for 7.6.03. Seems like it is impacting 7.6.04. Did you try patch2? It was fixed in 7.6.03 patch002, so I guess it might have rolled out in 7.6.04 patch002 also if they already knew. SW00374664 The administrative AR System