SRM Read-Only Questions

Has anyone been successful in finding a way to provide a read-only question to the end user on an SRD? I know that it might not make sense but this is the situation we have. We have few questions on an SRD and we need to include a text field with a disclaimer for the customer to read it and confirm

Re: Report error on web report drill-down

Hi what form are you running the report on? Are you sure that the form is not a Join Form? If it is a join form a drill down may give you this error.   Shafqat Ayaz From: Joe Martin D'Souza To: arslist@ARSLIST.ORG Sent: Tuesday, March 13, 2012 6:53 PM Su

Re: BMC_GLOBAL_DEFAULT_SRVC CI

Same for Problem or SLM Service field, the menu qualification do not filter only the CI-Asset related to the current company.. I suggest to change the menus attached to the Service Field.. On Tue, Mar 13, 2012 at 6:47 AM, Tauf Chowdhury wrote: > I'm pretty sure it's tied to the default service

Re: AR Server 7.6.04 patch 3 Installer and Reflection X Manager

Everyone thanks for your input. It turns out Fred's suggestion worked best. I used export DISPLAY=IP:1.0 and now I can see the installer GUI. Again, thanks to everyone for your very valuable feedback. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com ww

Re: Web Service GetList issue

Yes, I have removed them from Input Mapping. And yes server is configured to allow unqualified searches. Thanks, Wirasat From: "Grooms, Frederick W" To: arslist@ARSLIST.ORG Date: 03/13/2012 04:09 PM Subject:Re: Web Service GetList issue Sent by:"Action Request System d

Re: Web Service GetList issue

You removed it from the inbound mapping? Did you also remove it from the qualifications? And is your server set up to allow unqualified searches? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi Sent

Re: Web Service GetList issue

This is what I get when I give 0. 0 is not valid selection for Maximum Limit., 5158, 0 is not valid selection for Start Record., 5158, Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Jose Huerta To:

Re: Web Service GetList issue

I think that you must give a value. It isn't mandatory to publish these values at the input, but you need to provide a value for them. So put 0, 0 in order to not limit the response. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94

Web Service GetList issue

Hi all, I am having issue with a web service with Getlist operation. Created the web service with Getlist operation to search multiple rows on a form. Removed the startRecord and maxLimit from Input mapping as I don't want to use those limits. However, I am seeing these values under qualificati

Re: Report error on web report drill-down

Its an assumption at this point that it may not be the issue. I forgot to mention that it could perhaps be renamed too. From the description of your environment, it is unlikely that these may be the issues. No experienced Remedy developer would delete or rename an already deployed form - but ac

Re: AR Server 7.6.04 patch 3 Installer and Reflection X Manager

Does your desktop have multiple monitors? Whenever I do this the X window always seems to open on one of the non-visible( via RDP) monitors, although the X session appears on the taskbar, and so I have to alt+spacebar to get the window menu and Move it back to the main screen so that I can see

Re: Question: oracle clob in a row scenario

no rows selected: so it worked.. Ya know.. I believe All I did was timeout.. I killed the sqplus, went to another sqlplus session, did it again.. and in 15 min it returned.. ran what you sent below .. working.. so I really do not know how long it too.. I am doing 1 more test on this.. it should g

Re: AR Server 7.6.04 patch 3 Installer and Reflection X Manager

I have seen issues with xWindows windows and RDC (it actually displays on the PC but RDC does not send that window across because the xWindows app is running in the console session and RDP is actually a new user login in another session). Try connecting to your PC thru RDC in a console session

Re: Report error on web report drill-down

Thanks for the suggestion, Joe. Your comment makes me question how a form could have been deleted when we're using an out of the box Remedy build, and there has never been any development performed. I am the only administrator and I've never done any development on our system. Is there a way

Re: Question: oracle clob in a row scenario

If you ran and you want to confirm, take a look in the oracle data dictionary to see the state of the lob storage parameter for each column. select table_name || '.' || column_name as "column" from user_lobs where in_row = 'NO' / The integrity of the data will be fine, but if the alter table stat

Re: AR Server 7.6.04 patch 3 Installer and Reflection X Manager

ok, this I know.. if you are logging in as the same person installing it.. it should display back, however if you are installing as root, after logging in, you need to set the enviorment to ensure it knows where to go.. So .. Login as joesmith (sorry joe, to use your name again) env |grep -i displ

AR Server 7.6.04 patch 3 Installer and Reflection X Manager

I am at a loss here and was hoping someone on the list has encountered this issue. I am trying to do a AR Server upgrade on a SUN UNIX server. I can start an xterm session using the Reflection X Manager and do an export DISPLAY=IP Address and start the AR Server 7.6.03 installer and it will bri

Re: Remedy 7.6.04 - BRIE Timeouts

Check the server statistics too. Your queue/thread configuration appears to be sufficient for some load, but the queue blocked items in the server stats will confirm that it's enough. I've been practicing setting the minimum threads to 1 and the max to wherever it needs to be. This lets the arse

Re: Mid-Tier Caching Endeavors

I'd be curious to know what you see with this in SP3, since as near as I can tell it made significant changes to how the mid-tier ehcache handles users and groups, and changed prefetch from push to pull. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Co

Job Senior Programmer Analyst (ICS) Orlando Utilities Commission Orlando, Florida 32802

Please send resumes to saugusti...@agile1.com Senior Programmer Analyst (ICS) Orlando Utilities Commission Orlando, Florida 32802 Dept: IT/Integrated & Customer Systems NATURE OF WORK: To provide Information Technology support and solutions for a

Re: Remedy 7.6.04 - BRIE Timeouts

Hello, Here is the thread/queue information for our 7.6.04 SP2 application server environment: Admin Server: Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 4 (Escalations) Private-RPC-Socket: 390620 12 20 (Fast) Private-RPC-Socket: 390621 2 20 Private-RPC-

Re: Question: oracle clob in a row scenario

I know some of the Alter commands are Implicit commits.. so I think the data is ok.. On Tue, Mar 13, 2012 at 12:26 PM, patrick zandi wrote: > Actually,, this is what I was wondering... > so do I run the whole job again, or is there some way to run this somehow > that I know it will finish.. > >

Re: Question: oracle clob in a row scenario

Actually,, this is what I was wondering... so do I run the whole job again, or is there some way to run this somehow that I know it will finish.. I thought about running this from an escalation, then I thought better.. an escalation thread running for 3 days.. this is probably a bad idea... ROFL.

Re: Question: oracle clob in a row scenario

You may run into timeouts if a table is locked for a long enough period of time and workflow, or a user, try to update a record in that table. The same problems that apply to oracle errors in general apply to this scenario. Axton Grams On Tue, Mar 13, 2012 at 10:34 AM, patrick zandi wrote: > **

Re: Question: oracle clob in a row scenario

That is what I want.. On Tue, Mar 13, 2012 at 10:44 AM, Misi Mladoniczky wrote: > Hi, > > You should see a significant size reduction as well as performance > improvement on inserts/updates :-) > > The size was reduced to less than half in the system I was working on, and > the bulk of the data

Re: Avoiding pop-ups while requiring input

Do not forget to disable the change flag on every field that gets a value (hidden field or otherwise), else the default form submit button will get enabled. It may also be a good idea to hide the form bar, so that button is not visible, in which case it is not necessary to turn off the change fl

Re: ITSM 7.6.03 OTB forms that begin with CTM:Ppl% or CTM:PPL%

That actually led me to posting this although there is an internal convention here to postfix customizations with our customer abbreviations.. I wanted to make sure that the some of the 5 different conventions were not indeed customizations that the developer missed putting a prefix to. I though

Re: ITSM 7.6.03 OTB forms that begin with CTM:Ppl% or CTM:PPL%

Thank you (and others who responded – Ben Chernys, John Sundberg and Jose Huerta)! Appreciate it.. I was interested in this list (beginning with CTM:PPL or CTM:Ppl) so I could ignore looking at these unless there are customizations within them.. CTM:PPL-SptGrpAssoc-ITSkills CTM:PPL-SptGrpFuncRo

Re: Avoiding pop-ups while requiring input

Sorry I missed the version :)...we moved to 7.5, and then about 6 months later went to 7.6.4...so it's hard to keep track of what was in each release. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesd

Re: Question: oracle clob in a row scenario

Hi, You should see a significant size reduction as well as performance improvement on inserts/updates :-) The size was reduced to less than half in the system I was working on, and the bulk of the data left was actually attachments. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList

Re: Question: oracle clob in a row scenario

I think I have around 120 Gig of LOB, that is going from out to in.. I need to put in row, it is getting out of control.. On Tue, Mar 13, 2012 at 9:45 AM, Misi Mladoniczky wrote: > Hi, > > I have done that a couple of times without any real problems. It did take > a lot less than 24 hours though

Re: Cannot establish a network connection to the AR System server

Since you are getting errors like Error while writing to file and no file found I would guess that you are not running the AR System as the correct unix user. libclntsh.so.9.0 is part of the Oracle client libraries (so your PATH and LD_LIBRARY_PATH environment variables are not set correctly) F

Cannot establish a network connection to the AR System server

Hi All, I am unable to access the server i am getting below error : ARERR [90] Cannot establish a network connection to the AR System server : servera : RPC: Miscellaneous tli error - System error (Connection refused). When i am trying to restart the server below error i am getting. ld.so.1: ar

Re: Question: oracle clob in a row scenario

Hi, I have done that a couple of times without any real problems. It did take a lot less than 24 hours though, so these systems were probably much smaller. About 10-15GB if I remember right, and much bigger with out-row storage. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP

Re: Avoiding pop-ups while requiring input

Hi Ian, The issue would be stopping things before I hit a submit or modify action, I think - because then the system will generate a pop-up (on 7.5). So, like Joe suggested, I think I'll try a custom submit/modify button and display the text/color like you mention if the needed fields are null.

Mid-Tier Caching Endeavors

Hi all Mid-Tier Admins! I have had a series of frustrating issues with Mid-Tier 7.6.04 SP2 caching, that I think I have now come to grips with. What I did was to create a Group (STUGUN) and a Role (STUGUN) to be used in customization of the application "Remedy Incident Management". The role grant

Re: CMDB 7.6.04 SP2 Error

We wanted to fix the issue with CMDB 7.6.04 allowing duplicate reconciliation id's in the same dataset and were advised to wait for CMDB 7.6.04 SP3 which is due in March (i.e. this month) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zand

Re: Avoiding pop-ups while requiring input

Thanks LJ and Chris, (Sorry, forgot to say I was on ARS 7.5.) I looked around and couldn't find the option, and it turns out it's not a 7.5 feature - don't see it in the 7.5 docs, but I do see it in 7.6.4 docs. David > -Original Message- > From: Action Request System discussion list(ARS

Re: ITSM 7.6.03 OTB forms that begin with CTM:Ppl% or CTM:PPL%

A year ago I started to write my own best practices (And I published a lot of them on my blog) because I couldn't find any BMC's best practices guide. I know why BMC doesn't publish a best practices guide, because they don't have it! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971

Re: ResetKickbackCount" Escalation question .... out of the box escalation seems to be updating every incident older than 31 days

I agree I don't like to disable workflow but in this case with the escalation doing a modify all records and with the number of records in my system and plus the fact we are not using this report. _ John Ather

Re: ITSM 7.6.03 OTB forms that begin with CTM:Ppl% or CTM:PPL%

I see 5 different naming conventions. How many do you see? -John On Tue, Mar 13, 2012 at 2:15 AM, patchsk wrote: > ** Here is the list from ITSM 7.6.03p002 > > CTM:PPL-SptGrpAssoc-ITSkills > CTM:PPL-SptGrpFuncRole-ITSkills > CTM:PPLSupptGrpAscFcnRoleLkUp > CTM:Ppl Search-PermissionGrp > CTM:Pp

Re: BMC_GLOBAL_DEFAULT_SRVC CI

I'm pretty sure it's tied to the default services that come with SRM. Sent from my iPhone On Mar 13, 2012, at 6:17 AM, Peter Romain wrote: > Hi All, > > CMDB 7.6.04 SP2 > > The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the > Infrastructure Change form. > > BMC tells us th

Re: ResetKickbackCount" Escalation question .... out of the box escalation seems to be updating every incident older than 31 days

My recommendation about customizations is to add and not to delete or disable objects ( http://theremedyforit.com/2012/03/best-practices-for-customizations/ ) So I continue to recommend to create another last modified by and date fields. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.:

Re: CMDB 7.6.04 SP2 Error

I kinda got the idea was that sp3 is core only.. period.. I also got the idea they were focused on 7.7, \but I would love to hear otherwise.. Silence is not golden... It's nerve racking.. 8-P On Tue, Mar 13, 2012 at 2:52 AM, BradRemedy wrote: > ** > > So...anyone have any idea on when CMDB 7.

Question: oracle clob in a row scenario

Hey all , Odd question, from a person who is not normal.. which is normal.. lol If you have a production system and you are taking an existing system that is up and running online and you do the modify all the lob's from out-row to in-row is there any issues with doing this while everyone is using

Re: ResetKickbackCount" Escalation question .... out of the box escalation seems to be updating every incident older than 31 days

I looked more into this escalation to see what it is doing and what fields that it uses and why. I found a filter (HPD:INC:SetFromResolved_Kickback) that fires when a ticket is reopened that increases the count in the Kickback count field. Then on the first of the month this escalation fire a

Re: Using $GROUPS$ like not showing data in search menus.....can some guide me in right direction

Because BMC recommends not to use process if it can be done by other workflow. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mall

Re: Using $GROUPS$ like not showing data in search menus.....can some guide me in right direction

Why not use the run process Application-Confirm-Group to test if they are a member of the group concerned? David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web

Re: BMC_GLOBAL_DEFAULT_SRVC CI

I love those: do not delete or remove No reason why, no solution if you accidentally did.. Gotta love it Sent from my iPhone On Mar 13, 2012, at 7:17, Peter Romain wrote: > Hi All, > > CMDB 7.6.04 SP2 > > The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the > Infrastruc

BMC_GLOBAL_DEFAULT_SRVC CI

Hi All, CMDB 7.6.04 SP2 The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the Infrastructure Change form. BMC tells us that this CI should never be deleted. Does anyone know precisely what it is for? I guess it's to do with the Service Catalog functionality in Atrium Core.

Re: Where does $DATE$ come from?

How many of us are waiting for someone to say... $DATE$ come from $PALMTREE$ (Due to recent time zone changes it is now Friday!) I couldn't resist, sorry. Doug -- Doug Blair Sent from my iPhone4, typographic errors likely +1-224-558-5462 On Mar 12, 2012, at 11:28 AM, "Brittain, Mark" wrote

Re: Remedy 7.6.04 - BRIE Timeouts

Hi, We get something along those lines when rebuilding service targets. The only way out of it is to restart arserver and then tomcat. However, we have found that if we shutdown tomcat on our first (admin) server and then trigger the rebuilds from the other server, we don't see the timeout iss

Re: ITSM 7.6.03 OTB forms that begin with CTM:Ppl% or CTM:PPL%

For the 7.6.04 list, I refer you to Software Tool House’s Freebies page: www.softwaretoolhouse.com For 7.6.03 or other servers, simply fill out a Meta-Update trial request, participate in the “Live Install” service and presentation (under 1 hr.), and then generate the form and field spreads

Re: ITSM 7.6.03 OTB forms that begin with CTM:Ppl% or CTM:PPL%

Here is the list from ITSM 7.6.03p002 CTM:PPL-SptGrpAssoc-ITSkills CTM:PPL-SptGrpFuncRole-ITSkills CTM:PPLSupptGrpAscFcnRoleLkUp CTM:Ppl Search-PermissionGrp CTM:Ppl Search-SupportGrpAssoc CTM:Ppl Search-SupportGrpFuncR CTM:Ppl Search-Worklog CTM:PplPermissionSupGrpFuncRoleJoin CTM:PplPermission