Re: OT: new free Windows-tool RRR|HelpText

2007-06-20 Thread Jarl Grøneng
Wow! This is just great! -- Jarl On 6/20/07, Misi Mladoniczky [EMAIL PROTECTED] wrote: Hi, Managing Help Texts in Remedy has allways been a pain. I would think that the screenshot speaks for itself: http://rrr.se/c/online/l/rrrhelptext.png Documentation:

Re: does anyone knows what happened to developer community?? no downloads available. EOM

2007-06-19 Thread Jarl Grøneng
But still they could keep the old community up and running until they get the new one up and running. $0.02; the new community will be up and running early next year :-) -- Jarl On 6/19/07, Rick Cook [EMAIL PROTECTED] wrote: ** According to BMC, it is being re-done, and the new version will

Re: Anybody running ARS 7 on Oracle 10g XE (XE is free)

2007-06-19 Thread Jarl Grøneng
Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: 20 June 2007 09:53 To: arslist@ARSLIST.ORG Subject: Re: Anybody running ARS 7 on Oracle 10g XE (XE is free) Yes, using it on my laptop with 7.x But only for small development

Re: Server crashes on Linux

2007-06-18 Thread Jarl Grøneng
I also put in a couple of $0.01 here. We saw that the server crashed because of old entries in AP:Notification form(and other approval forms)... -- Jarl On 6/18/07, Axton [EMAIL PROTECTED] wrote: 4500 is in the approval server error message range if I am not mistaken. The error indicates that

Re: ARS 7 and FTS

2007-06-17 Thread Jarl Grøneng
This does not help. Admin tool always use rpc 309600, and single threaded. This is because you need constency in the database. -- Jarl On 6/17/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** What about using a private thread when you create the indexes? Add a private thread (say 309650

Re: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer

2007-06-16 Thread Jarl Grøneng
Agree, I use Mac just because I does not want to hassle around with wintendo :-) Its enough the have it installed on my work-laptop -- Jarl On 6/15/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** 3 Macs made it to the list, and Macs are definitely geared towards consumers, so how do

Re: OT: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer

2007-06-15 Thread Jarl Grøneng
In the http://www.top500.org/stats/28/os/ list, Linux have 65.2%, but is not Redhat Linux a Linux? -- Jarl On 6/15/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** All, This is not directly related to the Remedy world, but since sometimes listers ask what questions about Windows vs.

Re: OT: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer

2007-06-15 Thread Jarl Grøneng
distribution such as Red Hat or SUSE Guillaume From: Jarl Grøneng Sent: Fri 06/15/07 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer In the http://www.top500.org/stats/28/os/ list, Linux have 65.2

Re: INIT-FORM

2007-06-14 Thread Jarl Grøneng
How can a dozen developer develope on the same arsystem server? Slow going... .. Jarl On 6/14/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** True…true…but considering he said it's a development server, I don't see the harm in restarting the service…unless he's got a

Re: Workflow Explorer

2007-06-12 Thread Jarl Grøneng
Is sync search databse useful with ITSM 7? Is it possible to run sync with that amount of forms and workflow? .-- Jarl On 6/12/07, Rick Cook [EMAIL PROTECTED] wrote: ** I just use the sync search database. It's as useful as Remedy Developer Plus, and a heckuva lot cheaper. Rick

Re: Workflow Explorer

2007-06-12 Thread Jarl Grøneng
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, June 12, 2007 9:11 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow Explorer Is sync search databse useful with ITSM 7? Is it possible to run sync with that amount of forms and workflow

Re: Sorting a string of numbers ?

2007-06-12 Thread Jarl Grøneng
Did a similar thing with grouplist, but returned it as a table, Then I created a view form against it and could be used as a add remove table to maintain groups a user is member of. (was done in Oracle) -- Jarl On 6/12/07, Tim Widowfield [EMAIL PROTECTED] wrote: This is the sort of thing

Re: ARSPerl Installation help

2007-06-12 Thread Jarl Grøneng
1) Yes, 2) /ars install/api 3) perl -V, you will find a Dynamic Linkin section -- Jarl On 6/12/07, Ray M [EMAIL PROTECTED] wrote: ** For some reason I can't seem to subscribe to the ARSPerl user list. I need some help with installing ARSPerl to use with perl I want to install ARSPerl

[no subject]

2007-06-12 Thread Jarl Grøneng
The drawback with panacea is that it does not cache information You need to load everything each time you access a form. -- Jarl On 6/12/07, Rocky Rockwell [EMAIL PROTECTED] wrote: I agree, panacea workflow studios has worked out great for us. for migration for forms, workflow and data. plus

Re: Hypothetical

2007-06-11 Thread Jarl Grøneng
transactions with no memory errors. (I am on Sun with Oracle) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, June 09, 2007 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Hypothetical AR Server

Re: Hypothetical

2007-06-11 Thread Jarl Grøneng
] On Behalf Of Jarl Grøneng Sent: Monday, June 11, 2007 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Hypothetical A few Kb was just a joke. But with messages 100kb ++ and 10-15000 messages a day the server did malloc quite often... This was on solaris with oracle. -- Jarl On 6/11/07, Grooms

Re: Hypothetical

2007-06-09 Thread Jarl Grøneng
AR Server as middleware? Huh, it cant handle larger xml than a few Kb. Storing XML in a database as tables and fields(like its done in AR System) are not the prefered method when talking about performance. We all love the Malloc 300 errormessage when using webservices -- Jarl On 6/9/07,

Re: Administrator performance slow -RESOLVED

2007-06-08 Thread Jarl Grøneng
a disposition of 'defective by design' for these things... there is a big difference between 'the design is defective', 'the product is defective (does not meet the design)', and 'the design is good, this is a limitation of the implementation' Axton Grams On 6/6/07, Jarl Grøneng [EMAIL PROTECTED] wrote

Re: Cursor sharing ?

2007-06-07 Thread Jarl Grøneng
Not sure if you seen this document: http://www.bmc.com/supportu/documents/78/31/67831/67831.pdf -- Jarl On 6/8/07, patrick zandi [EMAIL PROTECTED] wrote: ** Alternatively, you may set the parameter cursor_sharing to force.

Re: Administrator performance slow -RESOLVED

2007-06-06 Thread Jarl Grøneng
We still see that the admin tool is increadible slow when saving an active link. API logs shows that admin tool fetces all active links after save is done, and this happend even if form list is restriced by the 'View By Form' . Saving an active link takes 30-50 seconds. BMC support says this is

Re: Administrator performance slow -RESOLVED

2007-06-06 Thread Jarl Grøneng
', 'the product is defective (does not meet the design)', and 'the design is good, this is a limitation of the implementation' Axton Grams On 6/6/07, Jarl Grøneng [EMAIL PROTECTED] wrote: We still see that the admin tool is increadible slow when saving an active link. API logs shows that admin tool fetces

Re: Using SAP web services in Remedy.

2007-06-03 Thread Jarl Grøneng
The web services stuff in mid.tier is for webservices in Remedy, ie: web services that Remedy publish. Turn on plugin logging, and examine the xml sent to SAP. my $0.02; the SAP people need to include an autentication header to be able to supply username and password. -- Jarl On 6/2/07, Randy

Re: Warning 69

2007-06-02 Thread Jarl Grøneng
This can happend if you have a system ugraded from oracle 7.x. You get this warning if there is any LONG RAW fields on the forms(forms created years ago...). You then need to convert the LONG RAW fields to CLOB -- Jarl On 6/2/07, Guillermo Alfredo Torres Barron [EMAIL PROTECTED] wrote: Hi dear

Re: WebService Date Format

2007-06-01 Thread Jarl Grøneng
Try this format: YYYMMDD or -MM-DD If this is a date/time, try this: []-[MM]-[DD]T[hh]:[mm]:[ss]±[hh]:[mm] -- Jarl On 6/1/07, Frank Caruso [EMAIL PROTECTED] wrote: ** OK I've tried every possible format for a date that I can think of but I keep getting the following error

Re: MinOccurs in WebService

2007-05-31 Thread Jarl Grøneng
Yes you do. :-) It may be easier to export the web service in xml fomat and change it in a text editor. -- Jarl On 5/31/07, Frank Caruso [EMAIL PROTECTED] wrote: ** Created a WebService for a form that has a few hundred fields. I am using Perl to call the service using the OpSet operation.

Re: Namespace abbreviation on attribute in web service filter set fields action

2007-05-30 Thread Jarl Grøneng
If you want to change the wsdl you need to change the xsd file. The wsdl are created from the xsd. -- Jarl On 5/30/07, Lisa Wyatt Karr [EMAIL PROTECTED] wrote: ** Have a filter that executes a web service set fields action. When looking at the XML generated, Remedy is adding a namespace

Re: Timeout Consuming Remedy Web Service

2007-05-29 Thread Jarl Grøneng
Turn on your søl/api log and look for long queries. -- Jarl On 5/29/07, Francois - BTT [EMAIL PROTECTED] wrote: ** Hi All, We are trying to consume a web service in Remedy but keep receiving the following in the mid-tier logs… May 29, 2007 10:16:04 AM - SEVERE

Re: OT:Oracle long to clob conversion V10.2

2007-05-29 Thread Jarl Grøneng
Yes. Add new temporary field to form, same as the one with long. Created a temporary table holding entryid and CLOB. Copy from the TxxxC table to the temporary table. Update the form (SQL) with data from the temporary table. Deleted the original fields, added new one with the same id. SQL

Re: OT:Oracle long to clob conversion V10.2

2007-05-29 Thread Jarl Grøneng
Or you can do it the Remedy way. Add new fields, update all records with a set field filter. -- Jarl On 5/29/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Yes. Add new temporary field to form, same as the one with long. Created a temporary table holding entryid and CLOB. Copy from the TxxxC

Re: ARSList Question NOT SOLVED AFTERALL

2007-05-29 Thread Jarl Grøneng
Earlier versions of the server refuses to start if the DB version did not match the the version in the binaries. -- Jarl On 5/29/07, Tony Worthington [EMAIL PROTECTED] wrote: Dwane - The problem is that there are database structure changes between v6.3 and v7 (and most major versions for that

Re: How to restore Form on the same schema id.

2007-05-28 Thread Jarl Grøneng
-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 5/27/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Create your form as usually, then use the archgid utility to change the id to whatever you want. Just be sure to use an id not in use by other forms. Search

Re: How to restore Form on the same schema id.

2007-05-27 Thread Jarl Grøneng
Create your form as usually, then use the archgid utility to change the id to whatever you want. Just be sure to use an id not in use by other forms. Search for the archgid in your ar server installation folder. -- Jarl On 5/26/07, Manish SINGLA [EMAIL PROTECTED] wrote: Hello List, Can you

Re: GetListActiveLinkGuide .Net API

2007-05-24 Thread Jarl Grøneng
So the 7.1 version of ,NET api will be released before version 7.1? Or will 7.1 be released the next day or so? :-) -- Jarl On 5/24/07, Papolu, Appajee [EMAIL PROTECTED] wrote: ** Stephen, I did find what the problem is and I have fixed it now. Stay tuned for 7.1 drop in next day or so.

Re: GetListActiveLinkGuide .Net API

2007-05-24 Thread Jarl Grøneng
:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Thursday, May 24, 2007 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: GetListActiveLinkGuide .Net API So the 7.1 version of ,NET api will be released before version 7.1? Or will 7.1 be released the next day or so? :-) -- Jarl

Re: C API: Setting Date/Time Value.

2007-05-22 Thread Jarl Grøneng
Hi, This is how I'm doing it include time.h long ltime; time(ltime); ...value.dataType =AR_DATA_TYPE_TIME ...value.u.timeVal = ltime; -- Jarl On 5/22/07, Mikhail [EMAIL PROTECTED] wrote: Hello List, I have a few questions regarding setting a value for the field with data type

Re: Login.jsp Manipulation

2007-05-10 Thread Jarl Grøneng
Something similar for IE7 http://www.microsoft.com/downloads/details.aspx?FamilyID=e59c3964-672d-4511-bb3e-2d5e1db91038displaylang=en -- Jarl On 5/10/07, Axton [EMAIL PROTECTED] wrote: The nextPage variable is probably set on the form post action (i.e., when you click the login button). If

Re: Installing ITSM7.0 on Solaris 10

2007-05-09 Thread Jarl Grøneng
Yes, got this on all servers I have installed ITSM. On one server it takes approx 15 minutes to restart the server, and the installation scripts wait for the server to be avaible. Why it takes 15 minutes to restart? It got more than 200k records in field_dispprop to fetch... -- Jarl On

Re: Manual Removal of Forms from Database

2007-05-08 Thread Jarl Grøneng
I´m I updated the main chg form in ITSM 7 in arschema to start over with nextid, no problem with that. -- Jarl On 5/8/07, Axton [EMAIL PROTECTED] wrote: If you update arschema, the record will have an invalid checksum in the safeguard column, and you will be in the same boat. You used to be

Re: ITSM 7 People import methodology

2007-05-08 Thread Jarl Grøneng
I would go for your second solution; EIE to populate a staging table in ARS, and then update CTM:People Looking into a smilar solution, but the staging form will be a display-only form. We will import from a csv file. (EIE is not an option, so we using our own generic import-program) -- Jarl

Re: Critical, Users cannot get to server

2007-05-03 Thread Jarl Grøneng
Check if the server is set up with a port. -- Jarl On 5/2/07, Mahan, Janet L [EQ] [EMAIL PROTECTED] wrote: ** Has anyone experienced this before? We can get to the admin client but users cannot access Remedy via PC, Mid-tier or unix client, they get an RPC timeout. We are on a unix server,

Re: 7.0.1 Patch2 Solaris - Problems

2007-05-02 Thread Jarl Grøneng
/prod/sys/remedy/bin/arserverd:V8ToV1FieldLimitList+0x13c Ah, they try to get version 8 to be version 1 compatible :-) Running patch 2 since last week on test-server. No problems with the server so far. But facing issues with the pluginserver and the libcaievent plugin. Sometimes records in

Re: Admin Tool - the prefix tab

2007-04-25 Thread Jarl Grøneng
- write an api (perl/c/java) to update the workflow Axton Grams On 4/24/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Did change prefix some years ago. Just some sql into the database, a restart and your up and running. Web services needs to handle manually. -- Jarl On 4/23/07, L. J. Head [EMAIL

Re: Sending notification via SMS

2007-04-25 Thread Jarl Grøneng
SInce your on Solaris you can use the wget program from command line. It may not be installed, but it can be found on http://www.sunfreeware.com. http://www.gnu.org/software/wget/wget.html -- Jarl On 4/25/07, Remedy Developer [EMAIL PROTECTED] wrote: ** Thanks. However I do not want to open

Re: Admin Tool - the prefix tab

2007-04-24 Thread Jarl Grøneng
Did change prefix some years ago. Just some sql into the database, a restart and your up and running. Web services needs to handle manually. -- Jarl On 4/23/07, L. J. Head [EMAIL PROTECTED] wrote: ** Wellone nice thing in the 7.x admin tool (can be used on 6.3 without problem, for this

Re: Strange arsystem merge instruction at the end of 7.01 Patch 2

2007-04-13 Thread Jarl Grøneng
This instruction has been in arinstall script as long as I can remember. They mean that you need to manually edit the script that automatically start arsystem if the server restarts. The startup file is probably in /etc/init.d/arsystem. A better solution is to link /etc/init.d/arsystem to

Re: Password + LDAP authentification = NO Encrypt ion?

2007-04-06 Thread Jarl Grøneng
Can't find any dead links in the document provided. BTW; you stated that there is no actual description, not that you asked for an actual description. -- Jarl On 4/6/07, Zinoviev Alexander [EMAIL PROTECTED] wrote: Thank you for the answer, but I asked ACTUAL description. This document

32-bit vs 64-bit

2007-03-29 Thread Jarl Grøneng
Hi, AR System 7x on windows. Is this a real 64-bit application or is it just running as 32-bit on a 64-bit OS? Regards, Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: 32-bit vs 64-bit

2007-03-29 Thread Jarl Grøneng
Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/29/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Hi, AR System 7x on windows

Re: Permanent Remedy Developer - Singapore

2007-03-27 Thread Jarl Grøneng
Why not contact James and ask him about salary? -- Jarl On 3/27/07, Tyrone Dee [EMAIL PROTECTED] wrote: Wouldn't be so bad if more details were provided - i.e. Salary. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Help on Perl Script code

2007-03-22 Thread Jarl Grøneng
Could you describe more in detail where you facing a problem? Perl? Remedy? Where does your import stop. -- Jarl On 3/22/07, Ravikumar_Tadi [EMAIL PROTECTED] wrote: Hi Listers, Can anybody help me for the below requirement.. I need to read a data file(data given below) using perl script line

Re: Web Service Newbie

2007-03-20 Thread Jarl Grøneng
] On Behalf Of Jarl Grøneng Sent: Tuesday, March 20, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/TT_2005/TT%20September%2005/Primer_Large.jpg -- Jarl On 3/19/07, Nall

Re: Resolved: Require a search field to have more than 1 character befo re it sear ches

2007-03-14 Thread Jarl Grøneng
What if the user type in %%? -- Jarl On 3/14/07, Randy Simon [EMAIL PROTECTED] wrote: ** Thanks for all the ideas everyone, I can run with this now. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rob Dudley Sent: Wednesday,

Re: Monitoring Remedy Servers and Services

2007-03-14 Thread Jarl Grøneng
We monitors mid-tier, just a simple login. If you can log into mid-tier; mid-tier, web server, ar server and db are running. - Jarl On 3/14/07, Kyle Whitley [EMAIL PROTECTED] wrote: Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and

Re: Additional information about DST event and how it affects AR System

2007-03-13 Thread Jarl Grøneng
David, A server located in Europe and clients in US, how will the DST affect this setup? Both User Tool and Mid-tier server located in US. Thanks, Jarl On 3/9/07, Easter, David [EMAIL PROTECTED] wrote: Hi All, As mentioned on this list, we've discovered another consequence of the

Re: Remedy Contractors needed - URGENT -

2007-03-12 Thread Jarl Grøneng
Probably people living in CEE(Central and Eastern Europe). -- Jarl On 3/12/07, Rabi Tripathi [EMAIL PROTECTED] wrote: Pardon the ignorance, but who is a CEE person? I suspect that not knowing this term highly correlates to being unqualified for these positions. --- DRH-SSII [EMAIL PROTECTED]

Re: Import CSV file in Remedy

2007-03-11 Thread Jarl Grøneng
You could also import the data into a display-only form, and create a filter trigger on submit to create or modify records in your main form. - Jarl On 3/10/07, Harmil [EMAIL PROTECTED] wrote: ** Peter, Could you explain me this in detail as i already import the CSV data on to remedy

Re: Import CSV file in Remedy

2007-03-08 Thread Jarl Grøneng
Its better to create a table that links to a file, and then creat a vendor form against this table. Done this with Oracle, and it shuld also be possible with MSSQL -- Jarl On 3/8/07, Peketi, Rameshbabu [EMAIL PROTECTED] wrote: You can import the file directly into the database using DTS

ActiveLink list...

2007-03-02 Thread Jarl Grøneng
Hi,, Trying to use the JavaAPI to list all active link on the server, but getting ARError 93 when fetching the list of active links. 7.0.1 server running on Solaris with 31562 active links on the server I can see that the java api using ARGetListActiveLink and ARGetMultipleActiveLinks, while

Re: Max Entries Returned by Getlist

2007-02-27 Thread Jarl Grøneng
What does the logs says? You probably got a warning(error?) in arerror.log from the escalation thread. -- Jarl On 2/27/07, Syed Basith (sbasith) [EMAIL PROTECTED] wrote: ** Hi, Server 6.00.01 Patch 1473 We have on this server an escalation which runs twice in a day and we have Max Entries

Re: ARS 7.0.01 upgrade problems

2007-02-23 Thread Jarl Grøneng
Support recommend us to upgrade to 6.3 and then to 7x So we did an upgrade from 5.1.2 - 6.3 - 7.01 -- Jarl On 2/23/07, Rick Phillips [EMAIL PROTECTED] wrote: I had a slightly different variation: in going from 5.1.2 to 7.0.1, we had to stop at 7.0.0 first. This was due to a known error (per

Re: how to get Remedy ARS uptime?

2007-02-21 Thread Jarl Grøneng
Use the ARGetServerStatistics api-call, and the option: AR_SERVER_STAT_START_TIME -- Jarl On 2/21/07, Praveen [EMAIL PROTECTED] wrote: Thanks Daniel for your suggestion on that, but activating Server Statistics can have an impact to server performance. Praveen Quoting CONDREA, Daniel

Re: how to get Remedy ARS uptime?

2007-02-21 Thread Jarl Grøneng
There is support for getting the start time from within AR System. You have got two methods doing this. -- Jarl On 2/22/07, Praveen [EMAIL PROTECTED] wrote: Thanks Eric, nice info. Unfortunately mine is on a Windows 2003 server. I hope BMC comes up with a feature like this from within the

Re: Incident Management 7.0.1

2007-02-20 Thread Jarl Grøneng
Its documentet in the BMC(r) Remedy(r) IT Service Management 7.0 Architecture document. Chapter: ITSM 7.0 subsystems. But be prepared to spend some days to understand it... -- Jarl On 2/20/07, Eric Zhang [EMAIL PROTECTED] wrote: Jarl, Do you know if there is any in-depth document on CAI? I

Re: ARS 6.3 Upgrade - Shared Access Option

2007-02-10 Thread Jarl Grøneng
I´m always doing the share-option when installing a patch. Not seeing any issues with this on 6 and 6.3 servers. -- Jarl On 2/9/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Hence, the confusion. This has to be the correct option, right? Tech Support suggested that we use

Re: Next-ID-Block-Size - Skipping Numbers

2007-02-09 Thread Jarl Grøneng
If you use web services to create records(complex schema with partent and child), a failed creation will not rollback the already taken entryid´s in the child schema. -- Jarl On 2/9/07, Hugo Visser [EMAIL PROTECTED] wrote: ** I can also see the reasons why they did it the way they did, but

Next-ID-Block-Size

2007-02-08 Thread Jarl Grøneng
Hi, Has anyone notice any incrase in performance setting Next-ID-Block-Size to a value higher than 2? Tried setting this up to 1000, but does not notice any increase in create operation. -- Jarl ___ UNSUBSCRIBE or

Re: Next-ID-Block-Size

2007-02-08 Thread Jarl Grøneng
Thanks, Do you mean several threads on the server, or several treads from the client? I has a import program doing this, but will rewrite it to support multiple threads. -- Jarl On 2/8/07, Ben Chernys [EMAIL PROTECTED] wrote: This only has effect if you are running multiple threads. Further,

Re: Next-ID-Block-Size

2007-02-08 Thread Jarl Grøneng
that use a large number of Request IDs in a short time (like an NMS) to only go to the DB once to grab the defined chunk of IDs and cache them for its own use, rather than constantly go ask for them one at a time. Rick On 2/8/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Thanks, Do you mean several

Re: Incident Management 7.0.1

2007-02-06 Thread Jarl Grøneng
It could be a nigthmare. Tried to add two more attachment fields in SRM:Request to be added into Change. Took som days to complete... Take a look at the form: Define Command and Command Parameters -- Jarl On 2/5/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: All, I added a few fields to

Re: Filters limit for an operation ???

2007-02-01 Thread Jarl Grøneng
CMDB 2 install will set it to 200 000 and 10 000 -- Jarl On 2/1/07, Rick Cook [EMAIL PROTECTED] wrote: Depends on your applications. If you're running full ITSM 7.0, or something as heavy as that, you might want to bump that higher. I'm pretty sure the recommended setting is mentioned in the

Re: Web client vs Thick Client

2007-02-01 Thread Jarl Grøneng
There is a white paper descibing the difference betweek web and user tool. You find it on supportweb, under documentation -- Jarl On 1/31/07, Seth Wrye [EMAIL PROTECTED] wrote: Hello List, Wondering if anyone has a list of differences in capabilities with the thick client vs. the web client?

Re: Web client vs Thick Client

2007-02-01 Thread Jarl Grøneng
:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Thursday, February 01, 2007 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Web client vs Thick Client There is a white paper descibing the difference betweek web and user tool. You find it on supportweb, under documentation -- Jarl On 1/31/07

Re: BUW 2007 - two locations (Prauge/Vancouver)

2007-01-30 Thread Jarl Grøneng
Why attend the conference in Prague, its old news Designed specifically for our customers throughout Europe, this event will feature the most popular sessions from BMC UserWorld 2006 San Francisco. -- Jarl On 1/30/07, Tony Worthington [EMAIL PROTECTED] wrote:

How to build your own applications....

2007-01-30 Thread Jarl Grøneng
From the document: http://www.bmc.com/userworld/vancouver/assets/sessions/ARSI-201_Building_Your_Own_BMC_Remedy_AR_System_v7_Applications.pdf ›Do you really need 1,000 fields on that form? ›If a field is never visible, don't put it in view. ›Use temporary fields wisely, and don't be afraid of

Re: Netcool 7.1 + ARS 7.0.1 ?

2007-01-30 Thread Jarl Grøneng
Dumb question: Do your ar server running with tcp port? What does the netcool logs say? -- Jarl On 1/30/07, Tony Worthington [EMAIL PROTECTED] wrote: Has anyone had any success using the linux Netcool 7.1 v5.1 adapter against an ARS 7.0.1 server? We've tried both the 6.3 and 7.0.1 api's and

Re: How to check version and patch level

2007-01-15 Thread Jarl Grøneng
In admin tool; File- Server Information - Platform -- Jarl On 1/16/07, Puneet MALIK [EMAIL PROTECTED] wrote: Hello All, Do we have any command with which we can get version and patch number of AR server and it's components?? Thanks, Puneet

Re: compare 2 different form VIEW def files

2007-01-11 Thread Jarl Grøneng
rrrTools from http://www.rrr.se may help you out. - Jarl On 1/11/07, David Chan [EMAIL PROTECTED] wrote: Hi all I was wondering if anyone knows what tool I can use to compare to two form VIEW def files. I tried to open these files in IT MASTERS (v6) and it gave me an error... so I assumed IT

Re: Remedy - Jira bridge

2007-01-04 Thread Jarl Grøneng
This may give you a start: http://confluence.atlassian.com/display/JIRA/Creating+a+SOAP+Client -- Jarl On 1/3/07, Nagaraj, Jayashree [EMAIL PROTECTED] wrote: We are planning to use Jira as our bug tracking system. Remedy is already being used university wide for helpdesk tickets from clients.

Re: Table Fields

2006-12-20 Thread Jarl Grøneng
Or doing set field with a colcount. -- Jarl On 12/19/06, Aaron Keller [EMAIL PROTECTED] wrote: ** first refresh the table, and then look to see if $LASTCOUNT$ = 0 -Aaron * Email: [EMAIL PROTECTED] From: Action Request System discussion

Re: OT-Funny WorkFlow Issue

2006-12-19 Thread Jarl Grøneng
This sounds very familiar... -- Jarl On 12/19/06, Aaron Keller [EMAIL PROTECTED] wrote: Well, you must have been born under a lucky star. If that had been me, I would have been instructed to turn on all my logs and send them in, then be ignored for a couple days, maybe get back a couple vague

Re: Fast server And List server

2006-12-18 Thread Jarl Grøneng
Page 28++ in the manual Configuring AR System 7 -- Jarl On 12/19/06, Jegannath_Ramaswamy [EMAIL PROTECTED] wrote: ** Hello, Could you tell me what Fast server is and List server in ARSystem? Thanks Regards Jegannath Ramaswamy HCU-IMS Mobile: +91-99005-63696 Tel(O):

Re: Autocomplete and the username field

2006-12-15 Thread Jarl Grøneng
This article may give you a start... http://msdn.microsoft.com/library/default.asp?url=/workshop/author/forms/autocomplete_ovr.asp -- Jarl On 12/14/06, L. J. Head [EMAIL PROTECTED] wrote: I've got a user asking about the ability to use the IE autocomplete feature on our midtier logon. It was

Re: ARS 7.00.01 - arplugin

2006-12-15 Thread Jarl Grøneng
Are your server running as non-root? error code 6 could indicate no access to some resources. -- Jarl On 12/15/06, Stephen Earl [EMAIL PROTECTED] wrote: All, This is a weird issue and I have come to the end of my tether with trying to fix this so I come to the list for wisdom and guidance

Re: arlogtmr Corruptted line

2006-12-11 Thread Jarl Grøneng
Download ARLogAnalyzer from Community Download. It's much, much, much better than the Logtmr program. Be sure to read the Frequently Asked Questions section. The tool is just awesome... Can't tune performance without it. -- Jarl On 12/11/06, Niklas Asplund [EMAIL PROTECTED] wrote: Hi I am

Re: Java Search Record API

2006-12-11 Thread Jarl Grøneng
I recomend using log4j when logging a java application.(or other applications) http://logging.apache.org/log4j/docs/index.html -- Jarl On 12/8/06, Mikhail Serate [EMAIL PROTECTED] wrote: ** Hello List, I've got an API that searches for a Record X in Form A. I created a Java API for this

Re: Web service - Qualification syntax?

2006-12-07 Thread Jarl Grøneng
Turn on web service logging on mid-tier and examine these logs. They migth give you an answer. -- Jarl On 12/7/06, Mathieu Pitre [EMAIL PROTECTED] wrote: Carey, Looks like there is an issue with the qualification because if I split both the qualification is two is works: 1- Original

Re: How to create wait action?

2006-11-30 Thread Jarl Grøneng
This is not a good solution. You then occupia a server thread for 15 seconds. Imagine if you got 200 users doing this. Why do you need to wait 15 seconds? -- Jarl On 11/30/06, Eric Cleereman (IT) [EMAIL PROTECTED] wrote: ** Hi Anoop, One method is to create a run process after the first

Re: How to create wait action?

2006-11-30 Thread Jarl Grøneng
.html --Tim - Original Message From: Jarl Grøneng [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, November 30, 2006 12:25:50 PM Subject: Re: [ARSLIST] How to create wait action? This is not a good solution. You then occupia a server thread for 15 seconds. Imagine if you got

Re: DVPlugin Resource Files

2006-11-23 Thread Jarl Grøneng
Not much to help, but I see BMC does exactly the same with the Calendar module. The only difference is that they are using the HTML writer class to print the html code. private void insertScriptingSupport(Map map, HTMLWriter htmlwriter) {

Re: ITSM7 notifications

2006-11-21 Thread Jarl Grøneng
Not true. Look in the form SYS:Notification Messages It is all explain in the document: BMC(r) Remedy(r) IT Service Management 7.0 Architecture, page 36+ -- Jarl On 11/21/06, Tony Worthington [EMAIL PROTECTED] wrote: Well... they suck. lol. I cannot believe that email templates have been

Re: Mid-tier 7.0.1 (Tomcat) + ARS 6.3 problem

2006-11-17 Thread Jarl Grøneng
You probably need to add mid-tier-install/WEB-INF/lib to the PATH -- Jarl On 11/17/06, Bezhenar, Dmitry [EMAIL PROTECTED] wrote: ** After restarting Tomcat and trying to set midtier passwod for the ARS server once again - the following error appeared - type Exception report message

Re: Large transactions

2006-11-16 Thread Jarl Grøneng
On Oracle I would create an external table refering to the file, and then copy records from this external table using std sql. A quick test with a file with 25592(20 columns) records, this was imported into an ordrinary oracle table in just 3,5 seconds. -- Jarl On 11/16/06, Webster, Basil

Re: REMEDY.ARF.CAI error on IM 7.0

2006-11-15 Thread Jarl Grøneng
Seems like the pluginserver was not able to load the file: libcaieventcmd.so. See if this file is in ar.conf file. -- Jarl On 11/15/06, Alex Straph [EMAIL PROTECTED] wrote: Has anyone seen this error on IM 7.0? ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI This occurs

Re: Installing AR 7.0 fresh install...

2006-11-06 Thread Jarl Grøneng
How do you install AR Server with the licenses in place? -- Jarl On 11/7/06, Axton [EMAIL PROTECTED] wrote: If you install multiple locales, the import of the localized messages will fail if you install without a license. I believe there are ~500 records per locale and the unlicensed server

Re: ITSM 7 - download of Approval Server and Assignment Engine

2006-11-03 Thread Jarl Grøneng
Downloads and Patches - BMC Remedy Product Download -- Jarl On 11/3/06, Mario Roehr [EMAIL PROTECTED] wrote: hello listers, where in the new supportweb do I find the downloads of Approval Server and Assignment Engine? Thx for your help. Mario

Re: ITSM 7 - download of Approval Server and Assignment Engine

2006-11-03 Thread Jarl Grøneng
Yes, you should pick server -- Jarl On 11/3/06, Mario Roehr [EMAIL PROTECTED] wrote: Hi Jarl, thanks for your answer but I can not find Approval Server or Assignment Engine in the provided list. Are these components included in any of the other products? regards Mario Jarl

Re: ARS 7.0.1 upgrade?

2006-11-01 Thread Jarl Grøneng
Yes, same error here. Getting the error when the installer rename the Add/Remove License form to ...Add or Remove ... On Solaris is also fails becuase the installer tries to find the form 'Business Times Holidays', and the correct name should be 'Business Time Holidays' -- Jarl On

Re: Daylight Savings for USA 2007

2006-10-31 Thread Jarl Grøneng
From 7.0.1 release note, page 43: Compliance for 2007 Daylight Savings Time changes AR System 7.0.01 will recognize the change in Daylight Savings Time in 2007. -- Jarl On 11/1/06, John Whistler [EMAIL PROTECTED] wrote: Since daylight savings will be extended in 2007 by 5 weeks, has anyone

Re: OpSet in Web Service

2006-10-30 Thread Jarl Grøneng
What does the WSDL look like? - Jarl On 10/30/06, Joe Grande [EMAIL PROTECTED] wrote: Hello Listers, I'm trying to figure out where to specify the request ID I am trying to update via an OpSet in Web Services. The Remedy documentation is not very clear on this. Here is the XML:

Re: SupportWeb Enhancements

2006-10-30 Thread Jarl Grøneng
That was an elegant way to get around the RFE's already submitted. -- Jarl On 10/30/06, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Hi, Mike: You're right. It's not there. I've been informed by tech support that, it appears that our customers will no longer be able to submit

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