Re: Display No Match Error

2013-10-08 Thread Longwing, Lj
Lisa, That's not unreasonable at all (in my opinion)one option that you may not have thought about... Set it to Display Error, and enable an error handlerhave the error handler give a message of type Error using your own words... this isn't 'ideal' because both errors will show...yours

Re: Display No Match Error

2013-10-08 Thread Longwing, Lj
to consider. Actually I have never tried an error handler in this context. I don't think you can. It isn't a transaction error it is a fiddling with the screen error. How would you associate the AL with the error handler Filter? Jason On Tue, Oct 8, 2013 at 8:03 AM, Longwing, Lj llongw

Re: Display No Match Error

2013-10-08 Thread Longwing, Lj
Doug, Attached is an example of the bug you mention above. A form with two filters...a filter that throws an error with an error handler, and an error handler that also throws an error (in an attempt to get the error message to change)but the result is that the client still receives both

Re: Java for ARS Install?

2013-10-08 Thread Longwing, Lj
Raj, Many plugins to Remedy are now Java based, so all 3 components you mention are now in need of Java. On Tue, Oct 8, 2013 at 1:26 PM, Raj ravi6...@gmail.com wrote: ** Hi All, Looking at the compatibility matrix for ARS 7.6.04, 8.0, 8.1 and it lists minimum version of Java supported.

Re: ...ranges out of reserve range

2013-10-07 Thread Longwing, Lj
Ron, First - Stay out of Base mode...if you can't do something in Best Practice, you need to figure out how to do it theregoing to base IS NOT THE ANSWER to your problem... Second - More than likely the reason you couldn't create a field is because you were right clicking somewhere on a view

Re: ...ranges out of reserve range

2013-10-07 Thread Longwing, Lj
ideas? *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Monday, October 07, 2013 1:17 PM

Re: ARSLIST LIVE PANEL

2013-10-03 Thread Longwing, Lj
ARSList MVP for 2013 is David Easter BMC Beyond the Call of Duty for 2013 is Doug Mueller On Thu, Oct 3, 2013 at 1:04 PM, Susan Palmer suzanpal...@gmail.com wrote: ** But no one told us 'non-attendee's' who the winners were ! On Thu, Oct 3, 2013 at 1:56 PM, Blairing d...@blairing.com

Re: Filter not working anymore

2013-09-30 Thread Longwing, Lj
Ron, You can eliminate the __c On Monday, September 30, 2013, Young, Ronald P. rpyo...@southernco.com wrote: ** I know someone may have mentioned it in all my concern with working with overlays and custom but if I change an unmodified form to custom and then add new fields or etc. can I delete

Re: Filter not working anymore

2013-09-30 Thread Longwing, Lj
: arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, September 30, 2013 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: Filter not working anymore ** Ron, You can eliminate the __c On Monday, September 30, 2013, Young, Ronald P. rpyo...@southernco.com wrote: ** I know someone may have

Re: Filter not working anymore

2013-09-27 Thread Longwing, Lj
: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, September 25, 2013 12:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** Ron, The chances of your code being overwritten by BMC is really slim to none unless you are using

Re: Fun -- if you couldn't work in the computer field

2013-09-27 Thread Longwing, Lj
I know I'm a bit 'off' at times, but while reading this particular thread I kept thinking of a 'Computer Field'a place where you grow computerspicture a 'Watermelon Field', with farmers and harvesters tending the field, growing all of the little computers from seed, harvesting them at 'the

Re: WWRUG13: Evening with Engineering

2013-09-27 Thread Longwing, Lj
Claire, Bring soft copies of the log too, and attend my session on Tuesday and I'll show you how to shrink that log down to a more manageable beast that's easier to read :) On Thu, Sep 26, 2013 at 10:14 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** I actually have printed

Re: Fun -- if you couldn't work in the computer field

2013-09-27 Thread Longwing, Lj
is it at? ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 8:52 AM

Re: Filter not working anymore

2013-09-27 Thread Longwing, Lj
.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 8:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working anymore ** ** ** Ron, As Jason said, if you convert

Re: Filter not working anymore

2013-09-27 Thread Longwing, Lj
* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 9:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter

Re: Filter not working anymore

2013-09-27 Thread Longwing, Lj
may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 27, 2013 9:15 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter not working

Re: Overlays and Applications

2013-09-27 Thread Longwing, Lj
Nope...BMC doesn't provide the form, so it wouldn't be able to be overwrittenbut depending on your version that you are upgrading from (lets propose some time in the future)...if you added your form as an 'additive' overlay to the application from 8.1 to say...8.5 (or whatever the next version

Re: Notifications firing unexpectedly - Odd case

2013-09-27 Thread Longwing, Lj
Ray, I don't know if there is any way around this other than to have the user NOT be in the position to receive the emails...meaning that they shouldn't be in the group, assignment, etc, whatever is causing the system to try to notify themif they don't want the notification, then they

Re: Fun -- if you couldn't work in the computer field

2013-09-27 Thread Longwing, Lj
in the computer field ** ** ** Make sure that you engineer the crops to grow seedless. You wouldn’t want anyone to be able to grow their own. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday

Re: Pulling out CRQ Attachments

2013-09-27 Thread Longwing, Lj
Joe, What you did, was create a filter that would on whatever trigger you used, save the attachment to the server when that trigger occurredwhich I don't think is what you wantedone alternative for you. If you pull an ARX report of the records you want, and include the attachment field(s)

Re: IE 8 crashing for Windows 7 users

2013-09-27 Thread Longwing, Lj
Elyse, This BLOG article might be of interest to you. https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/07/26/the-pulse-ie8-and-why-we-keep-insisting-you-have-to-upgrade-your-browser so, from this perspective, I would think that you

Re: Overlay

2013-09-25 Thread Longwing, Lj
Yup...go look in the documentation regarding 'granular overlay' :) On Wed, Sep 25, 2013 at 7:55 AM, Ron Young rpyo...@southernco.com wrote: Another something for you all... Is this new (may be new to me)...something that just got added to 8.1 dev or have I just not been seeing it. I

Re: Overlay

2013-09-25 Thread Longwing, Lj
wonder why I am just now seeing it. ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent

Re: Filter not working anymore

2013-09-25 Thread Longwing, Lj
Ok...go into the overlaid form, convert any object that is 'custom' to 'base' with a right click...save the formdelete the overlay, then right click and convert to custom this will loose any changes made to the object in the overlay, but once converted back to custom, you can re-make

Re: Filter not working anymore

2013-09-25 Thread Longwing, Lj
don’t want to lose anything. ** ** *Thanks,* *Ron Young* * * “To the world you may be one person but to one person you may be the world.”** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday

Re: Taxis from the Airport

2013-09-23 Thread Longwing, Lj
I took a Taxi last year and just walked up to the stand and got in onea small line was queue'dsame thing when leaving the hotel back to the airport on Friday...there were cars just waiting :) On Mon, Sep 23, 2013 at 11:32 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS

Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread Longwing, Lj
I've seen weird things in Dev Studio when you have object relationships turned on and they get corruptedturning them off (but not restarting the server) seems to fix the Dev Studio weirdness (must turn it back on before restarting, or it needs to be rebuilt, but rebuilding it fixes the

Re: Server chunking settings - anybody less than 1000

2013-09-19 Thread Longwing, Lj
I agree with Sean, lower, no, but higher, certainty On Thursday, September 19, 2013, John Sundberg john.sundb...@kineticdata.com wrote: ** Just wondering - does anybody set their server chunk size to less than 1000? I think the lowest I have seen set is 1000. And - if you did -- did it make

Re: WWRUG13 Question

2013-09-18 Thread Longwing, Lj
While AV is provided, last year you needed to provide your own laptop. On Wednesday, September 18, 2013, Stroud, Natalie K nkst...@sandia.gov wrote: ** Hi all - I am going to be giving a presentation at this year’s WWRUG and was just wondering whether I need to plan on bringing a projector

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

2013-09-13 Thread Longwing, Lj
contracts is just a start. Good luck to all involved. -al Alfred Differ - Sr. Database Engineer NDTI / NSWC PHD -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, September 12, 2013 1:13

Re: Dev Studio 8.1 packing list edit/open issue

2013-09-13 Thread Longwing, Lj
are you trying to open it from the packing list off of the root of the tree, or out of the all objects packing list?if I open a packing list (dbl click) from the root item, it opens like I think you are looking for. On Fri, Sep 13, 2013 at 9:17 AM, Campbell, Paul (Paul) p...@avaya.com wrote:

Re: Using BPCU while ARS Upgrade?

2013-09-13 Thread Longwing, Lj
One 'problem' with it would be if they at some point in the future decide to install a newer version of ITSM...they would then have custom objects with the same names as 'base' objectsbut I don't know enough to know if this is a scenario that needs to be worried about or not. I have seen many

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

2013-09-12 Thread Longwing, Lj
Lisa, I'm intimately familiar with the position in question (used to work on the team before my current job)asking for a Certified Administrator is like most jobs asking for a Bachelors of Science (total BS) and 8+ years experience for a junior developer. They set their 'goals' high, but

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

2013-09-12 Thread Longwing, Lj
expenses in most peoples eyes. But like everyone else, this is my view. Brian Goralczyk Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Thu, Sep 12, 2013 at 3:58 PM, Longwing, Lj llongw...@usgs.gov wrote: ** I think the 'rate' discussion is more complicated than all

Re: Annoying Developer Studio Bug

2013-09-12 Thread Longwing, Lj
list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* 02 September 2013 07:05 *To:* arslist@ARSLIST.ORG *Subject:* Re: Annoying Developer Studio Bug ** Sorry Ray, all I can do is join in with you on the annoyance, if you log a bug

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

2013-09-12 Thread Longwing, Lj
I think the 'rate' discussion is more complicated than all of that. I have been a Remedy developer in my area for 15+ yearsI know my value, and am certainly nowhere NEAR a 'Junior' developer. I know the cost of living ranges in Colorado Springs and I can honestly say that I have worked for

Re: DB usage - adding tables

2013-09-11 Thread Longwing, Lj
Agreed, I have created db tables/views in the past to suit various needs of the customer. On Wed, Sep 11, 2013 at 3:09 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Depending on what is needed Yes we do have direct Oracle tables and views in the same tablespace as the ARSystem

Re: HostID for ITSM preconfigured stack install?

2013-09-10 Thread Longwing, Lj
Carl, I know that's true in Windows...but I seem to remember it being different in some os's...particularly Solaris...but I'm unsure about Linux On Tue, Sep 10, 2013 at 7:30 AM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, The Host ID is the MAC Address of the main network card

Re: Permissions Question/Problem

2013-09-10 Thread Longwing, Lj
Russ, As Frederick says, the fields need to have Submitter Change permissions. The setting of 'Allow any user to submit' is extremely confusing, but it shouldn't be. That setting simply means that you don't need to be a member of a group with 'change' permission to be able to submit the

Re: Remedy Rollback Functionality

2013-09-09 Thread Longwing, Lj
No, Active links are each separate transactions, so action 1 does not roll back. On Mon, Sep 9, 2013 at 4:27 AM, Sahil Pathania pathania.sa...@gmail.comwrote: Hello Experts, I just wanted to know the rollback functionality of ARS. I am saving request on the form. I have 3 Active links A1,

Re: Remedy Rollback Functionality

2013-09-09 Thread Longwing, Lj
with task. This action is performed by two ALs. Now if one AL is failed then one request gets created and other not. ?? regards sahil On Mon, Sep 9, 2013 at 3:10 PM, Longwing, Lj llongw...@usgs.gov wrote: ** No, Active links are each separate transactions, so action 1 does not roll back

Re: Remedy Rollback Functionality

2013-09-09 Thread Longwing, Lj
not. ?? regards sahil On Mon, Sep 9, 2013 at 3:10 PM, Longwing, Lj llongw...@usgs.gov wrote: ** No, Active links are each separate transactions, so action 1 does not roll back. On Mon, Sep 9, 2013 at 4:27 AM, Sahil Pathania pathania.sa...@gmail.comwrote: Hello Experts, I

Re: ar.cfg tool

2013-09-09 Thread Longwing, Lj
Lisa, I believe what you are looking for is https://rrr.se/cgi/tools/main?tool=rrrConfDiff On Mon, Sep 9, 2013 at 8:07 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** Is there a tool out there that finds the differences between 2 ar.cfg files? I thought

Re: Remedy Rollback Functionality

2013-09-09 Thread Longwing, Lj
actually changes in the records at the DB level, comparing the post-transaction records to the saved copy. That will show whether there is anything to worry about regarding AL actions and rollback. Rick On Mon, Sep 9, 2013 at 7:13 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Rick, I believe

Re: How many escalation pools do you have...?

2013-09-06 Thread Longwing, Lj
I believe the limit is based on hardware capacity On Fri, Sep 6, 2013 at 11:34 AM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com wrote: ** I have a question regarding this topic. Is there a limit on the number of Escalation Pools you can have on a server? We

Re: Ha! Remedy Developer T-Shirts

2013-09-06 Thread Longwing, Lj
I would hafta say that because that the 'current' first field ID :) On Fri, Sep 6, 2013 at 9:06 AM, John J Reiser john.j.rei...@lmco.comwrote: Might be showing my (Remedy) age hear but why 536870913 instead of 536870912. (before VUIs) That number will forever be burned into my brain as the

Re: LDAP Authentication Case Sensitivity

2013-09-05 Thread Longwing, Lj
Frank, I have personally found that while Remedy is user id case sensitive, active directory isn'tso really, the only thing that matters is that you match the case of the user id in your remedy user table...the password is of course case sensitive...but the user name should not be, not in AD

Re: LDAP Authentication Case Sensitivity

2013-09-05 Thread Longwing, Lj
their fault for not saying yes, or your fault for believing them? :D On Thu, Sep 5, 2013 at 2:00 PM, Frank Caruso caruso.fr...@gmail.com wrote: Arg!!!I asked the user several times if their account was locked and then said no, but it was! That was the issue. Once unlocked they could

Re: LDAP Authentication Case Sensitivity

2013-09-05 Thread Longwing, Lj
that's my thought. On Thu, Sep 5, 2013 at 1:40 PM, Frank Caruso caruso.fr...@gmail.com wrote: So if I can do an ldapsearch and find the ID using any format, then the issue is probably not the ID being in mixed case letters.

Re: WARNING on Microsoft MS11-030 KB2509553

2013-09-05 Thread Longwing, Lj
Added by the install On Thursday, September 5, 2013, Joe D'Souza jdso...@shyle.net wrote: ** I just checked our 64 bit 7.6.04 system (patch 003) and the image path does not have any quotes on it.. Any reason how it might have got there? Joe From:

Re: Benefit of Objects' Conversion between Origin and Custom Objects

2013-09-03 Thread Longwing, Lj
Lisa, It's possible that someone didn't answer that question on communities, because that question has been asked SO many times, and answered SO many times that it gets tiring answeringbut I'll try again, for those that didn't listed to previous answers. The options exist to get things

Re: Annoying Developer Studio Bug

2013-09-01 Thread Longwing, Lj
Sorry Ray, all I can do is join in with you on the annoyance, if you log a bug or communities idea on this, let me know and I'll vote for it out John into the chorus On Sunday, September 1, 2013, Ray Gellenbeck raygellenb...@yahoo.com wrote: I have a big pet peeve that was not corrected in 8.1

Re: Ha! Remedy Developer T-Shirts

2013-08-31 Thread Longwing, Lj
Those are awesome, a polo with the back tick bang where the logo goes would be great :) On Saturday, August 31, 2013, Kerry Murdock kerry.murd...@remedycontractor.com wrote: Cool! T-shirts just for Remedy Developers: http://yellowdroid.spreadshirt.com/ Kerry

Re: What are Drop Shadows in Panel/ Panel Holders?

2013-08-30 Thread Longwing, Lj
A drop shadow is a small 'shadow' that drops off of the edge (bottom and right side typically), to give an item a 3d effect On Thursday, August 29, 2013, Sagar G Anandpara sagar_anandp...@infosys.com wrote: Hi List, Lot of things are given in the document about the Drop Shadows in Panel/ Panel

Re: require numerical values

2013-08-29 Thread Longwing, Lj
Ron, If you want a character field to be exactly 6 numerical values, and to throw an error if it's not, then you can use this run-if in an AL/Filter NOT 'Field' = [0-9][0-9][0-9][0-9][0-9][0-9] and have that workflow throw an error. On Thu, Aug 29, 2013 at 7:14 AM, Ron Young

Re: require numerical values

2013-08-29 Thread Longwing, Lj
(ButtonFIeld) and then an error message If the number is not equal to 6. ** ** Mark ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Thursday, August 29, 2013 9:18 AM *To:* arslist@ARSLIST.ORG *Subject:* Re

Re: require numerical values

2013-08-29 Thread Longwing, Lj
** ** You could also try a set field LENGTHC(ButtonFIeld) and then an error message If the number is not equal to 6. ** ** Mark ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Thursday

Re: require numerical values

2013-08-29 Thread Longwing, Lj
@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Thursday, August 29, 2013 9:01 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: require numerical values ** ** ** Yes, but it does nothing to verify that the 6 char's are numeric in nature :) ** ** On Thu, Aug 29, 2013 at 7:59 AM

Re: Java API changes in ARS v8.1

2013-08-28 Thread Longwing, Lj
Raj, It's in the JavaDocs for each release, on the index page, they give you a synopsis of things added, depreciated, etc in this releasewho knows how accurate it is, but it's there :) On Wed, Aug 28, 2013 at 7:42 AM, Raj ravi6...@gmail.com wrote: ** Hi All, I am looking for changes in

Re: Java API changes in ARS v8.1

2013-08-28 Thread Longwing, Lj
on the server, there is a file named ardocversion.jar If you unzip this file, those are the java docs for that version. On Wed, Aug 28, 2013 at 10:11 AM, Raj ravi6...@gmail.com wrote: ** Thanks LJ. I am trying to browse through v8.1 docs. Could you please tell which JavaDocs you are

Re: Java API changes in ARS v8.1

2013-08-28 Thread Longwing, Lj
Well, you are looking for the changes in multiple versions 7.6.03 7.6.04 8.0 8.1 So, while I would have some of those...BMC is pretty stingy with people just sending things out in the past...I would contact BMC directly to get copies of the docs On Wed, Aug 28, 2013 at 12:43 PM, Raj

Re: [EXTERNAL] Fields randomly appearing or disappearing on Incident form (UNCLASSIFIED)

2013-08-27 Thread Longwing, Lj
Just out of curiosity. I periodically see notes in my Tomcat log that tells me that the ecache (caching mechanism used by Mid-Tier) is out of date, and a new version is available Has anyone ever upgrade ecache?is it possible, does it break Mid-Tier? On Tue, Aug 27, 2013 at 10:14 AM,

Re: Customize Email From

2013-08-26 Thread Longwing, Lj
Mark, I know that you can define which outgoing email box you want to use when sending, either through push to the email form, or via notify action...but I don't know if there is a provision for it OOTB. On Mon, Aug 26, 2013 at 9:18 AM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi

Re: Overlays

2013-08-26 Thread Longwing, Lj
Sandra, You don't need a BMC Support ID to create an account that can access docs.bmc.com anymore. On Mon, Aug 26, 2013 at 8:45 AM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: Neha, Simplistically, think of overlays as using parchment paper on the sheet pan when you bake cookies. The

Re: Customize Email From

2013-08-26 Thread Longwing, Lj
addresses like I had is ARS 6.3, that will be a bit of work. ** ** Thanks Mark ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Monday, August 26, 2013 11:23 AM *To:* arslist@ARSLIST.ORG

Re: Sort of a Rant: Quote from Dev Studio Help - Web applications do not support the $FIELDHEL$ keyword - WHY???

2013-08-26 Thread Longwing, Lj
No, I don't know the answer to which you seek...but I can hypothesize?:) Ok...so field help can be 'bulky' at timesand the client (web browser) doesn't keep a copy of the form in question in the same way that the user tool did...so to try to keep the communication size between

Re: ARS.XSD File location

2013-08-26 Thread Longwing, Lj
Andy, I believe the list you are looking for is 0 - AR_ACTIVE_LINK_ACTION_OPEN_DLG 1 - AR_ACTIVE_LINK_ACTION_OPEN_SEARCH 2 - AR_ACTIVE_LINK_ACTION_OPEN_SUBMIT 3 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_LST 4 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_DETAIL 5 - AR_ACTIVE_LINK_ACTION_OPEN_MODIFY_SPLIT 6 -

Re: Sort of a Rant: Quote from Dev Studio Help - Web applications do not support the $FIELDHEL$ keyword - WHY???

2013-08-26 Thread Longwing, Lj
? ** ** Joe ** ** PS: I’m now really curious to know why this is not available now! ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Monday, August 26, 2013 4:09

Re: ARS.XSD File location

2013-08-26 Thread Longwing, Lj
installation, and can't find it anywhere. thanks! -Andy On Aug 26, 2013, at 4:27 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Andy, I believe the list you are looking for is 0 - AR_ACTIVE_LINK_ACTION_OPEN_DLG 1 - AR_ACTIVE_LINK_ACTION_OPEN_SEARCH 2 - AR_ACTIVE_LINK_ACTION_OPEN_SUBMIT

Re: Friday Humor, Remedy Related

2013-08-23 Thread Longwing, Lj
That's just plain punny! On Friday, August 23, 2013, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** In looking at my ar.cfg file, I came across a line for the Atrium Integrator: AINT-Enabled: T If it ain’t enabled, then why have a line in the config file? Thanks,

Re: Escalation Log Files

2013-08-22 Thread Longwing, Lj
Lisa, Are you in a server group? If so, are you turning on Esc logging on the node that is currently running escalations? On Thu, Aug 22, 2013 at 7:27 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** Hello ARSListers! ** ** When I turn on the

Re: Specific Support Group Permissions for Columns in Consoles

2013-08-22 Thread Longwing, Lj
I'm sorry to say this, because it seems so obvious...but yes, you define permissions to the columns so only the people you want to see them have permission. On Thu, Aug 22, 2013 at 11:33 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Hello, ** ** Is there a way to limit

Re: Web version not matching user version

2013-08-21 Thread Longwing, Lj
Ron, First, to address the Best Practice question...Yes, you should ALWAYS be modifying things in Best Practice...as you said, to prevent anything from being lost after an upgrade...that's why it was created, and anyone that continues doing it the old way deserves the pain they cause

Re: Web version not matching user version

2013-08-21 Thread Longwing, Lj
)** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Wednesday, August 21, 2013 11:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web version not matching user version ** ** ** Ron, First, to address

Re: Adding Index to Email form on v7.6.04

2013-08-21 Thread Longwing, Lj
Raj, You should not be in base development mode ever (for the most part)and no, you won't see an index created in overlay in base, because the only things you see in base are things that were there when BMC shipped them...and it wasn't there, so you won't see it :) On Wed, Aug 21, 2013 at

Re: Server Time value

2013-08-20 Thread Longwing, Lj
Jennifer, 'Who' is your Remedy running as? Is it running as a specific user, and did you change the regional settings while logged in as the user? On Tue, Aug 20, 2013 at 3:19 AM, Jennifer Varkey sonia_m...@yahoo.co.ukwrote: ** Hello Ars Gurus!! I have been trying to re-format the Server

Re: Issue with AREA plugin

2013-08-20 Thread Longwing, Lj
I have had weird problems with authentication in the past, and a restart 'fixed' the issue for awhileI was then able to capture that the plugin was running out of memory, corrupting the in-memory config, requiring a restart. On Tue, Aug 20, 2013 at 7:30 AM, Karthik karthik...@gmail.com

Re: ITSM Company Name Change Challenge

2013-08-20 Thread Longwing, Lj
Tiffany, You may want to contact RRR to find out if this is possible...but they have a tool named something along the line of 'Login Convert'it goes through all character fields in all forms (that you specify, I think you can have it just 'scan' and converts text string 'x' to 'y'this may

Re: ardiff ITSM 7 6 4

2013-08-20 Thread Longwing, Lj
Koyb, I can recommend running the Best Practice Conversion Utility, but I cannot recommend it for creating overlays. BPCU should be able to give you a report of all of the changed workflow, as it sees it changedthe problem I have with the utility is that it provides MANY false positives, so

Re: User locks in db causing stuck threads that aren't timed out

2013-08-15 Thread Longwing, Lj
Paul, I've experienced locks on select before, when there are a large number of (or a number taking a large amount of time) inserts/updates taking place, the select doesn't want to give you 'dirty' data, so it waits till they are done. To avoid these, you can try using the NOLOCK DB Hint On

Re: ITSM 7.6.04 - Integration through Java API

2013-08-14 Thread Longwing, Lj
, Longwing, Lj llongw...@usgs.gov wrote: ** Neha, If I was going to do this...I think I would try to utilize the 'runmacro' command line tool...it has options to export contents of records to file...it can export to csvso my overall approach might be to execute a perl script that would

Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

2013-08-14 Thread Longwing, Lj
Thad, After an extensive call with support (still ongoing in one environment), it picks the installed components automatically out of any xml files it encounters...but the problem is that it may pick the 'wrong' fileso, my recommendation for you would be to find all of the

Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

2013-08-14 Thread Longwing, Lj
is destroyed? Thanks for pointing in a direction, Thad On Wed, Aug 14, 2013 at 9:56 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Thad, After an extensive call with support (still ongoing in one environment), it picks the installed components automatically out of any xml files

Re: ITSM 7.6.04 - Integration through Java API

2013-08-13 Thread Longwing, Lj
Neha, If I was going to do this...I think I would try to utilize the 'runmacro' command line tool...it has options to export contents of records to file...it can export to csvso my overall approach might be to execute a perl script that would call run-macro, and then ftp the file to the remote

Re: ITSM 7.6.4 to 8.1 upgrade with overlays storing data

2013-08-13 Thread Longwing, Lj
Shawn, This gets REALLY complex, really fast...but I'll try to explain as best as I can. Creating a Form overlay does not immediately mean that you loose the visibility on the base items.so, if the only changes you have are 5 custom fields..this is REALLY easy. Upgrade your server to 8.1

Re: Installing 2 mid-tiers on the same machine

2013-08-13 Thread Longwing, Lj
Karthick, Mid-Tier is truly little more than a collection of folders, and a Tomcat to access them. You can simply install another Tomcat, make a copy of the midtier folder, point the new tomcat to the copy of mid-tier, and should be good :) On Tue, Aug 13, 2013 at 10:49 AM, Karthik

Re: Installing 2 mid-tiers on the same machine

2013-08-13 Thread Longwing, Lj
for the inevitable. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, August 13, 2013 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: Installing 2 mid-tiers on the same machine ** Karthick

Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

2013-08-13 Thread Longwing, Lj
I got p1 installed on two out of 3 environments, the key with ours was that you need to launch it as admin user for it to be able to stop services properly. On Tuesday, August 13, 2013, Thad Esser thad.es...@gmail.com wrote: ** Hi, Can someone let me know if you have successfully downloaded

Re: Using an escalation to kick off an event??

2013-08-12 Thread Longwing, Lj
Howard, Create a Regular form Y, put a single record in it. Have your Escalation fire on form Y, matching on that record, and have the action be a push to form X. On Mon, Aug 12, 2013 at 1:42 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good morning, afternoon

Re: Atrium Integrator 8.1 Help

2013-08-09 Thread Longwing, Lj
Shawn, There is a file named ARSystemInstalledConfiguration.xml in the root of your install directory. You will want to make a backup of this file before touching it...but that's the file that's telling the installer you have AI, where it is, and such...if you simply remove the section of that

Re: ARSList Award Voting Time - Round 2

2013-08-09 Thread Longwing, Lj
I haven't seen one since I was a kid watching PBS because we didn't have cable :) On Fri, Aug 9, 2013 at 11:19 AM, pritch pri...@ptd.net wrote: Yes - they are held quite often in my area. We have a local station that holds them for various funds. They do appear to be quite effective.

Re: SLM 7.6.04 Service Target Milestones not appearing on Incident

2013-08-09 Thread Longwing, Lj
Gordon, it's not Java, it's DB. Turn on your SQL logging right before you save the AL, and then look at the log, you will see either an insert or an update statement immediately followed by a ROLLBACK TRANSACTION statement. You will need to figure out why Dev Studio is trying to insert a record

Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED)

2013-08-09 Thread Longwing, Lj
were you saving a Form or an Active Link?...I still recommend turning on SQL logging to figure out what form has the unique index it's complaining about. I have personally come across this when saving a form, on the unique index on schema_index on overlaid forms.. On Fri, Aug 9, 2013 at 3:16

Re: HTTP 500 error

2013-08-08 Thread Longwing, Lj
thick client wouldn't be getting a web 500 error of course because it isn't using the web :)so...this is saying that your Web server is getting a null value in an unexpected place. I would start by flushing the Mid-Tier cache, and then the user cache if they continue experiencing issues. On

Re: HTTP 500 error

2013-08-08 Thread Longwing, Lj
] *On Behalf Of *Longwing, Lj *Sent:* Thursday, August 08, 2013 8:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: HTTP 500 error ** ** ** thick client wouldn't be getting a web 500 error of course because it isn't using the web :)so...this is saying that your Web server is getting

Re: HTTP 500 error

2013-08-08 Thread Longwing, Lj
* ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Thursday, August 08, 2013 9:46 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: HTTP 500 error ** ** ** Yes, by clearing the local cache, I'm referring to deleting

Re: Auto-logout and session expiration on the midtier

2013-08-07 Thread Longwing, Lj
I immediately went looking on communities because I remembered a thread over there https://communities.bmc.com/message/332890 Then of course found that it was you that created that threadso, if Laurent can't help you further with that...I'm not sure what help you might findAxton may have

Re: ARSList Award Voting Time - Round 2

2013-08-07 Thread Longwing, Lj
straps on taps and dances like only sammy could Come on folks, it's for the kids!! /stops dancing before blisters form On Wed, Aug 7, 2013 at 10:59 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Maybe you should start singing and dancing! ** ** *From:* Action

Re: ARSList Award Voting Time - Round 2

2013-08-07 Thread Longwing, Lj
Yes...if you vote, and show up at WWRUG13, and appear at the ARSList Awards, your chances of being able to eat Twinkies is greatly increased fast talking announcer voice participation in voting in no way gets you access to the ARSList awards ceremony, nor the WWRUG in any way, nor does attendance

Re: LoadTesting ITSM 764

2013-08-06 Thread Longwing, Lj
from a caching perspective it may make a difference. Having 50 of the same user doing the same action is easily cashed by both the DB and the Web server. I would think two or three users with different permissions, performing different actions simultaneously (multiplied by many of course) would

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