Re: Control over Request ID

Ganga, When you say 'requestID generated are not in sequence' - are you referring to; for example; all the incidents created? If so, that's how it works as when you open a new incident and select a customer, it generated an incident ID and increment the nextID for that module. However, when user

Re: Volume Question

1500 - 3000 emails/HOUR (You do the math for days/weeks/months) Neel Gautam Accenture - Chicago Delivery Centre . Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity

Re: Attachment for Incoming Email

Mark, Why push attachments and create dups? You could copy attachment table in email messages form on your custom CSC Email form which would be a look-up to the 'AR System Email Attachment Join' form. You could trim the look-up table as per your needs and it will be abstract from users. This

Re: Parsing HTML Inbound Emails

Ben, Always convert HTML -- Plain Text on Submit and then you won't have to worry about parsing HTML. There are many HTML -- Plain Text 3rd party tools out there that you can use. Using API calls, you can feed the HTML to these tools using Run Process action and save the result back to Plain

Re: Parsing HTML Inbound Emails

suggestion is really the best way to go with this. Thanks for the advice. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Neel Guatam [EMAIL PROTECTED] Subject Re: Parsing HTML Inbound Emails ** Ben, Always convert HTML -- Plain Text on Submit and then you won't have to worry

Re: PERFORM-ACTION-SAVE-ATTACHMENT

Jack, Sorry for stating the obvious but I once did this mistake so making sure anyways. Are you passing ID of actual attachment or attachment pool? How many attachments are there in attachment pool? If there's only one attachment in your attachment pool then you might want to try passing the

Re: TR, DB, and nothing

Michael, I read what Dave said - Following is taken straight from page 36 of Work-Flow Objects-700.pdf We have a few filters that need to fire ONLY if that particular value is changed in a given transaction and it fires as intended and doesn't fire when it shouldn't. It works fine for me. For

Floating licenses being treated as read-only

Hello ARSlisters, I have a strange problem. We upgraded our environment with server group. One day after that, our Incident Management module opens up in read-only mode. We checked the licenses, they haven't expired yet. As soon as click on incident management module entry link from home page,

Re: Floating licenses being treated as read-only

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Monday, August 06, 2007 2:56 PM To: arslist@ARSLIST.ORG Subject: Floating licenses being treated as read-only Importance: High ** Hello ARSlisters, I have a strange problem

Re: Floating licenses being treated as read-only

being treated as read-only ** Neel, there are known issues with floating licenses and server groups. Contact support for the specifics. Rick On 8/6/07, Neel Guatam [EMAIL PROTECTED] wrote: ** David, We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version 7.0.0. We

Search Sync database in 7.0.01 Patch 001

Hello listers, We are running Search Sync database function on our remedy admin client. It ran fine the first time we ran it but now when I go to Tools -- Search Sync, it shows it's been running since march of this month and it doesn't seem to update any work-flow references. There's no button

Re: Search Sync database in 7.0.01 Patch 001

: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Monday, July 30, 2007 11:01 AM To: arslist@ARSLIST.ORG Subject: Search Sync database in 7.0.01 Patch 001 ** Hello listers, We are running Search Sync database function on our remedy admin

Re: Search Sync database in 7.0.01 Patch 001

Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Monday, July 30, 2007 11:01 AM To: arslist@ARSLIST.ORG Subject: Search Sync database in 7.0.01 Patch 001 ** Hello listers, We are running Search Sync database function on our remedy admin client

Re: ARSDoc 1.29 installation steps

@ARSLIST.ORG Subject: Re: ARSDoc 1.29 installation steps ** Neel, What probably WILL work is to set the environment variable ARTCPPORT with your port number. Kind regards, Michiel On 7/25/07, Neel Guatam [EMAIL PROTECTED] wrote: Yep!! I need to have a tcp port specified. I have added $TCPPort

Error with ARInside

Hello my fellow listers, I am trying to get ARInside to work. I ran it through command prompt and it loaded all the components from my server and ran for 6-7 hours and then it gave me an following error. I tried it again overnight - no luck, same error. I checked the defaultoutputfolder and there

Re: Error with ARInside

have not had an issue. Hope this helps. Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Tuesday, July 24, 2007 9:38 AM To: arslist@ARSLIST.ORG

ARSDoc 1.29 installation steps

Hello fellow listers, I have downloaded ARSDoc 1.29 and the readme file seems to be very confusing (to me at least). I have installed Active Perl 5.8.8 Build 820 and I have downloaded ARSPerl 1.90. Now, which dlls do i need to copy and to where is what's very confusing. Is there any document

Re: ARSDoc 1.29 installation steps

Hello Thilo, Thank you for helping me out. I guess I didn't need to copy any dlls anywhere. I verified the installation of Perl and it did print 1.90 so all well there. I modified config file to suit my needs so all good there. When I issue command make_ARS_pages.pl config_ARS_Dev within the

Re: ARSDoc 1.29 installation steps

Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Tuesday, July 24, 2007 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: ARSDoc 1.29 installation steps Hello Thilo, Thank you for helping me out. I guess I didn't need to copy any dlls anywhere. I verified

Server crashes whenever a people record is added/modified

Hello listers, WE have production crash EVERY time we add or modify a people-record (clicking on 'Save' button on people form). The error seems to be related with AP:Role form for some reason. Anybody has experienced it? Any ideas? We literally can not change/add any users in the system

Re: Server crashes whenever a people record is added/modified

this information to support. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Neel Guatam [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/20/2007 11:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Server crashes

Re: Urgent: - in email address causes a problem in sending email

Hi Evans, The - is in the customer's e-mail address. It's like [EMAIL PROTECTED] and then we have a support-group called security. So when a user sends an outbound email to that email-address, it actually sends an email to ALL members of security support-group. Thanks in advance. ~ Neel.

Re: Urgent: - in email address causes a problem in sending email

Ian Trimnell gave a defect ID in initial post - SW00271676. However, I can't seem to find that defect on BMC's support-site. Can anyone see that defect number on their site? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Urgent: - in email address causes a problem in sending email

that might have the hyphen character. I'll let you know what we find out in case we have any such email addresses.. Rgds Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Thursday, July

Re: Urgent: - in email address causes a problem in sending email

: - in email address causes a problem in sending email Neel Guatam wrote: Ian Trimnell gave a defect ID in initial post - SW00271676. However, I can't seem to find that defect on BMC's support-site. Can anyone see that defect number on their site? I don't know why we can't see this defect

Automation of user-data

Hello listers, Is there a way to automate creation of test-users in AR 7.0.1? Every time we do a refresh we have to re-load test users. We can import customers through import tool but we are not able to import system users or test incidents for performance testing. Is there like a macro or

Error - ARERR 1631155

Hi ArListers, In my arerror.log file, I see the following entry 1000s of time/day. Thu Jul 12 15:21:16 2007 390603 : : A Problem Investigation cannot be modified after it is closed. (ARERR 1631155) Any ideas of what could be happening? Neel Gautam Accenture - Chicago Delivery

Re: Error - ARERR 1631155

be on an escalation, as a filter would present an error to a user and you'd expect someone to alert you of this, whereas an escalation does not. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Thursday

Urgent: - in email address causes a problem in sending email

Okay here's a weird e-mail related and it is very urgent so any help would be highly appreciated. A user has an email called [EMAIL PROTECTED] I have a group called Security. Now when an email was sent to Security-Japps guy, it didn't send email to him, what remedy did was it read - and

Re: Urgent: - in email address causes a problem in sending email

have the hyphen character. I'll let you know what we find out in case we have any such email addresses.. Rgds Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Thursday, July 12

Re: Urgent: - in email address causes a problem in sending email

Of Neel Guatam Sent: Thursday, July 12, 2007 12:15 PM To: arslist@ARSLIST.ORG Subject: Urgent: - in email address causes a problem in sending email Importance: High ** Okay here's a weird e-mail related and it is very urgent so any help would

Re: Bug with AR System email engine V7.0.1 P3

Hi Shawn, I did not find SW00271676 on BMC's website for some reason. Could you help me out with locating the defect? Thanks in advance. Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam

Any tool/utility to work with filter logs?

Hello fellow listers, The filter/acl/esc logs are very tiresome to go through - especially the filter one due to the phasing. Is there any tool/utility/software to read these logs transaction-wise? There's got to be something out there :-( Thanks in advance. Neel Gautam Accenture -

Re: Any tool/utility to work with filter logs?

Neel Guatam [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/10/2007 11:34 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Any tool/utility to work with filter logs? ** Hello fellow listers

Re: Any tool/utility to work with filter logs?

Hi Dave, Thank you for a quick reply. I know Misi's website but do not know Matt or Gidd's website. Could you provide me their websites? Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM:

Error in CTM:Email System form

Hello fellow listers, We haven't made any changes to CTM:Email System form. When I am within an incident and click on click on functions -- email system; following error occurs ARERR [304] Must have Administrative permissions to perform this operation Set fields active link running a

can we put a scrollbar on a display only view?

Hello my fellow listers, I have created a view on a regular form and on another form, inside a table field, whenever I double click any records, I want to open that record in a view of that regular form as a display only dialog box. However, that view is a big one and vertically does not fit

[no subject]

Hello my fellow listers, Is there a limit on how many characters of text can be sent in the description/Notes field through the web service (either for the incident or the work info)? Thank you, Neel Gautam This message is for the designated recipient only and may contain

Re: new free Windows-tool RRR|HelpText

A, wonderful :-) Neel Gautam From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, June 20, 2007 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: new free Windows-tool RRR|HelpText

Re: parsing email subject line to create/update tickets

Mike, What you suggest is what we have implemented. Here's why I think it is a bad idea: 1) Performance issue, custom workflow on 'AR System Email Messages' is supposed to be lean and mean and simple, out-of-the-box. 2) All the customization will be lost with the upgrades of Email Engine

include a blank value at the top of an 'on search' menu

Hello listers, I've a character menu that does a look-up on some other form to grab a list of available values. I would like to add a blank value on top of the menu item. Any ideas as to how this can be done? Thanks in advance. Neel Gautam This message is for the designated

Re: include a blank value at the top of an 'on search' menu

record to the form you're pulling from. Sorry to provide the obvious solution that you've probably already ruled out! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Friday, June 15, 2007 2:27 PM

Re: include a blank value at the top of an 'on search' menu

Of Neel Guatam Sent: Friday, June 15, 2007 3:27 PM To: arslist@ARSLIST.ORG Subject: include a blank value at the top of an 'on search' menu ** Hello listers, I've a character menu that does a look-up on some other form to grab a list of available values. I would like to add a blank value

Re: include a blank value at the top of an 'on search' menu

System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Friday, June 15, 2007 3:27 PM To: arslist@ARSLIST.ORG Subject: include a blank value at the top of an 'on search' menu ** Hello listers, I've a character menu that does a look-up on some other form

Re: include a blank value at the top of an 'on search' menu

list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Friday, June 15, 2007 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: include a blank value at the top of an 'on search' menu ** Hi Norm, I can't add that as this form from which I'm pulling

Hiding Menu Value

Hello my fellow listers, So, here's the scenario: I have a table-field on a display-only form which displays the records from AR Email Messages form. This display-only form has a character menu field and on the attribute of that is a menu that works 'On Connect' and 'On Search' and gets a

Re: Hiding Menu Value

(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Thursday, June 14, 2007 8:43 AM To: arslist@ARSLIST.ORG Subject: Hiding Menu Value Hello my fellow listers, So, here's the scenario: I have a table-field on a display-only form which displays the records from AR Email

Re: Readme files version 7.01

Patrick, I feel readme files for patch 004 will be a zip file with all .txt, .pdf, .doc and oh also .ppt Just for fun!! Hehe Regards, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM:

Re: Can not delete a 'deleted' field?

: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Tuesday, June 12, 2007 8:17 PM To: arslist@ARSLIST.ORG Subject: Can not delete a 'deleted' field? Importance: High Hello listers, I had added a field with some ID. Then I deleted the field

Re: Email template problem

Hi Roseta, If I remember correctly, there's a separate email engine cache so when you upload a template, it won't show up right away, wait for 20-30 minutes and then templates with start showing up. I forgot where this cache is and how to clear it but it will show up if you test it again. Thank

FW: Archive email records from 'AR System Email Messages' to a new staging form

Hello list, Sorry for bugging you again but this is very urgent for me and any help would be highly appreciated. Thank you, Neel Gautam From: Gautam, Neel Sent: Monday, June 11, 2007 1:56 PM To: 'arslist@ARSLIST.ORG' Subject: Archive email records from 'AR System Email

Can not delete a 'deleted' field?

Hello listers, I had added a field with some ID. Then I deleted the field not knowing that even deleting the filed and saving the changes won't let me add the field with the same ID! I have to have the same ID as I am pushing fields on this form based on matching ids. How can I completely

Re: Archive email records from 'AR System Email Messages' to a new staging form

Hi Roger, I'm still a novice so not sure what you meant. How can audit feature be helpful in archiving situation? Could you please give me more specifics to this? Thank you, Neel Gautam. From: Action Request System discussion list(ARSList)

Re: Workflow Explorer

Ohh okay does anyone know how much does it (abydos workflow analyser) cost? It is user-based license or server based? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, June 12, 2007 10:12 AM To:

Email Create Date v/s Date Received

Okay folks, Here's another query for you ARS gurus. We monitor our email queue by running following bi-hourly query on 'AR System Email Messages' form. o Paste the string below into the advanced search bar and search. This shows you the inbound email messages that have been in queue longer

Archive email records from 'AR System Email Messages' to a new staging form

Hello listers, The idea is to use form archiving on 'AR System Email Messages' form to a new staging form. I have following questions regarding the same: (We are using ARS 7.0.01 Patch 001) 1) Are there any known issues with archiving that anybody have experienced? I have read a few emails

Re: AREmail and performance questions

Ray, There is a setting for each mailbox on 'AR System Email Messages Mailbox' form on advanced tab that says 'delete outbound email notifications?' which is set to 'Yes' by default I think. You need to set it to 'No. Regards, Neel Gautam Accenture - Chicago Delivery Centre Office:

Re: Archiving - Bug

Oh crap, that sucks!! We are about to use the same feature in near future!! Please keep us informed if you find anything. Thank you. Neel Gautam From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bowen, Marc Sent:

URGENT: Prefixes in Incident form?

Hello my fellow listers, Some incidents are being saved with WLG and PPL prefix rather than INC. A lot of incidents are still saved with INC. However the incidents that are saved with WLG and PPL cannot be searched just by number because the search automatically inserts INC. What could

Re: URGENT: Prefixes in Incident form?

related form it was created, though that shouldn't be the case. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 1:45 PM To: arslist@ARSLIST.ORG Subject: URGENT

Re: URGENT: Prefixes in Incident form?

and reproducing similar tickets and find out under what circumstances these tickets get created with these wrong prefixes.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Wednesday, June

Re: URGENT: Prefixes in Incident form?

: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 4:45 PM To: arslist@ARSLIST.ORG Subject: URGENT: Prefixes in Incident form? Importance: High

Re: URGENT: Prefixes in Incident form?

tickets and find out under what circumstances these tickets get created with these wrong prefixes.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam

Re: URGENT: Prefixes in Incident form?

of a better explanation, as to what the lastID is. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ]On Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 6:25 PM

Re: search fucntion is working weirdly in thick client

this helps Regards Roney Samuel Varghese From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Thursday, May 24, 2007 3:08 PM To: arslist@ARSLIST.ORG Subject: search fucntion is working weirdly in thick

Re: search fucntion is working weirdly in thick client

://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Thursday, May 24, 2007 11:08 PM To: arslist@ARSLIST.ORG Subject: search fucntion is working weirdly in thick

Urgent: Big Email Problem

Okay fellow arlisters, Here is a scenario: Users are suing CTM:Email System form on incident form (from left panel General -- Email Functions). When user enters multiple email addresses and sends an outbound email and let's say user sends an email to 3 people. From those 3 email addresses,

search fucntion is working weirdly in thick client

Okay, This is causing a bit of panic now. I have a fixed user license in our production environment and I have administrator and unrestricted access. Another user also has a fixed license in production with same admin and unrestricted access. We both Incident form in search mode and

Re: search fucntion is working weirdly in thick client

is working weirdly in thick client Eric Alfonso Remedy Support Team From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Thursday, May 24, 2007 3:08 PM To: arslist@ARSLIST.ORG Subject: search