on call to deal with it.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, February 08, 2011 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Assignment based on Hours
**
You can also set up
...@verizon.com
Office 813.978.2192
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, February 02, 2011 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: 7.6.03 dataimporttool userid validation issue (9093
error)
** You
Every bit as helpful as the old one. The interface is different, the
content, while presented differently, doesn't seem to be significantly
better, at least so far.
Rick
On Feb 3, 2011 11:12 AM, Axton axton.gr...@gmail.com wrote:
Has anyone tried the new BMC knowledge base? What are your first
This has been a problem with the installers for quite some time. I will let
Engineering and QA decide where the problem is, but it is very probably NOT
a problem with you or your installation. We have seen it multiple times on
multiple platforms. It's like it is supposed to check to see if the
There is a known issue with a running server, where the AR System service
taking 5 minutes+ to start against a remote Oracle DB server, but that is,
sort of, behaving as expected. This problem is different. The installation
script is supposed to wait for the AR System to restart before
You got a ticket resolved with BMC Support? I am impressed! Of course, you
probably did most of the heavy lifting yourself, right?
Rick
On Wed, Feb 2, 2011 at 9:07 AM, White, Michael W (Mike)
michael.wh...@verizon.com wrote:
**
LJ,
I just worked a ticket w/ BMC on this to be sure.
Thanks, Misi, for giving us a way around BMC's continued issues with their
installers. I'm sure many of us may end up having to use your solution.
Rick
On Tue, Feb 1, 2011 at 6:52 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
This may be related to Sybase or Solaris...
In any event the
to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
*Sent:* Tuesday, February 01, 2011 01:31 PM
*To:* arslist@ARSLIST.ORG
*Subject
When will it be released?
When its ready!
Although apparently, someone bought the rights to it and will release DNF in
May. Xbox, PS3, and PC.
Rick
On Jan 25, 2011 9:32 AM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote:
This reminds me of a game called Duke Nukem Forever that was supposed to
be
We are doing a uCMDB integration now, though it is being driven by the HP
team. I am told it is pretty plug and play.
Rick
On Dec 28, 2010 2:32 PM, patrick zandi remedy...@gmail.com wrote:
Any successful implementations out there? Anyone attempt?
--
Patrick Zandi
It may be the format of the Excel file. It has to be in v2003 format. 2007
will return errors like you saw.
Rick
On Dec 16, 2010 7:56 AM, tristan.rop...@t-online.de
tristan.rop...@t-online.de wrote:
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I don't think unlimited would be a good idea, but making it the same size as
other group fields seems reasonable. I think that's 2k.
Rick
On Dec 15, 2010 10:04 AM, Gordon Frank gjj...@comcast.net wrote:
We are getting a Field 112 fill-up error on our Base Element form. The
field is sized to
Is anyone using Tomcat v7 for anything related to Remedy? Is there a
compelling reason to use it over v6 with an ARS/ITSM 7.5 setup?
Rick
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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11
We have been told that FTS is the best solution. Setting Oracle to be case
insensitive causes performance issues.
Rick
On Dec 6, 2010 7:50 AM, Frank Caruso caruso.fr...@gmail.com wrote:
ARS 7.6.3
ITSM 7.6.3
Solaris 10 64bit
Oracle 11g 64bit
Looking to find out how others are handling case
We are seeing something on our CM 7.5 application that we haven't seen
before. After creating an RFC, any attempt to save it displays a dialog
asking if we are sure we want to navigate away from this page. Essentially,
from that point no changes can be saved, and only closing the Change with
the
There was a very instructive thread on this topic just a few days ago.
Search for it and you will find the answers you seek.
Rick
On Dec 3, 2010 10:06 AM, Arshad M arsha...@steria.co.in wrote:
Hi Dave,
Thanks for response.
My current application is in performance dip, Can any shed some light
Well, to hear some talk, the answer would be none of them. At least
successfully...
Rick
On Dec 3, 2010 12:25 PM, Wolf, Alan alan_w...@bmc.com wrote:
What products are installed by the Windows Stack Installer?
Steve Wolf
[cid:image001.png@01CB92EC.11199EE0]
BSM Architect
Certified
Ah, George. I smile just thinkening about him...
Rick
On Dec 3, 2010 11:35 AM, Meyer, Jennifer L jennifer.me...@nc.gov wrote:
I love getting incidents with a subject of remedy. Chronicles of
George, anyone?
Jennifer Meyer
From: Action Request System discussion list(ARSList) [mailto:
Chris, I would take a look at why your servers are slow before throwing more
hardware at it. BMC uses ONE 2x4 server to service its entire user base for
Remedy On Demand. That base is similar to your user base size. However,
that box is very well tuned. You have very powerful boxen that don't
Larry, I was just on the RFE site today and noticed this issue referenced
there. It is a recognized bug.
Rick
On Nov 19, 2010 4:53 PM, Larry Barnes larry.bar...@thecreek.com wrote:
First let me thank those who quickly answered my previous question. It
was the answer I was expecting but I was
For those of you who were unfortunate enough to have installed AR System 7.5
patch 5 prior to it being pulled, did anyone who upgraded from there to
patch 6 or 7 continue to have problems sourced in patch 5? We're trying to
avoid a re-installation if we can help it with a minimum of risk, and to
didn't see any adverse affects.other
than
a large number of log files in the DB folder from the errant code in patch
5.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, November 18, 2010 8:49 AM
To: arslist@ARSLIST.ORG
One of the 1.5 installers for Java put incorrect location references in the
Registry. Check that first - there should be a KB for that.
Rick
On Thu, Nov 18, 2010 at 9:03 PM, Frank Caruso caruso.fr...@gmail.comwrote:
Solaris 10
JDK 1.5.0_20
Having issue where installer will not accept the
Oops. Guess I should read before I post next time. shakes head
Rick
On Nov 18, 2010 3:33 PM, patrick zandi remedy...@gmail.com wrote:
I thought it was JDK patch plus JRE folder..
On Thu, Nov 18, 2010 at 4:03 PM, Frank Caruso caruso.fr...@gmail.com
wrote:
Solaris 10
JDK 1.5.0_20
Having
Normally, I would agree with you, Claire, but the job requirements don't
mention Remedy at all, so I have to go with Phil on this one.
Rick
On Wed, Nov 17, 2010 at 10:25 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
**
Since Column is pretty much a BMC/Remedy only shop, it
For 7.0, that's probably true, because it didn't have a Release Management
module. For 7.5 and above, Release Management is an actual application
module, so that role becomes integral in its operation.
Rick
On Wed, Nov 17, 2010 at 9:38 AM, Mr. Tee mrtee...@gmail.com wrote:
Hello ARS-LIST,
I
://www.apc.com/ | *Address:* 132 Fairgrounds Road, West
Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail
*Rick Cook remedyr...@gmail.com*
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
11/17/2010 11:34 AM
Please respond
David, that's not the point. The point is whether you are likely to find
many respondents with the skill set (completely devoid of Remedy) on a list
whose members are almost all primarily Remedy developers. We work with
people in purchasing and accounting, too, but I hope you wouldn't think of
Mike, you have to relate some CIs to the Change Requests. The CD will show
if multiple RFCs have scheduled changes to the same CIs for the same outage
windows.
Rick
On Thu, Nov 11, 2010 at 4:29 PM, Mike Ilmer mike.il...@tdameritrade.comwrote:
**
Hi arslist,
Any idea how the Collision
to Google setting? If so, that's
configurable, and the default is off.
Jennifer Meyer
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, November 04, 2010 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Chrome Browser support
Use a browser plugin like Firefox has. Other browsers do, too.
Rick
On Nov 5, 2010 11:25 AM, Oyefeso, Bola boyef...@dpscs.state.md.us wrote:
Does anyone know how to make spell check work on the Midtier?
Bola Oyefeso
Funny you should reference that. At WWRUG, BMC's top web guy said that
Chrome was the fastest browser for mid-tier.
Rick
On Nov 4, 2010 1:59 PM, Andrew Fremont andrewfrem...@gmail.com wrote:
___
UNSUBSCRIBE or access
are supported.
On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza jdso...@shyle.net
wrote:
**
7.6 supposedly supports it..
Joe
*From:* Rick Cook remedyr...@gmail.com
*Sent:* Thursday, November 04, 2010 2:03 PM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
How about using a guide in which each AL evaluates one condition, and
updates the field as each evaluates as true?
Rick
On Nov 3, 2010 2:43 PM, Tommy Morris tommy.mor...@radioshack.com wrote:
Create an AL that runs on each field individually and have it set the
value to your notes field (RunIF
Having seen this product at RUG, I was impressed. It was easy to use, fast,
flexible, and really easy to set up. I voted it the Best New Product.
Rick
On Thu, Oct 28, 2010 at 5:17 AM, David Ferguson
david.fergu...@5kfish.comwrote:
**
Thanks to Dan and Kellie and the entire WWRUG team for
Absolutely! Set an escalation to do this weekly or something.
Rick
On Oct 27, 2010 6:09 AM, Frank Caruso caruso.fr...@gmail.com wrote:
ARS 6.3
Help Desk 6.0
Oracle
Would it make sense to run an escalation to delete SHR:ConsolidatedRecords
after and issue has been Closed, maybe after 30
And now, live...err...well, maybe sorta (it was a LATE night with Doug and
the engineers last night), the ARSLIST awards, hosted by the only
semi-hoarse Dan Bloom.
The winners are (drum roll, please)
Best New Product: Aeroprise
Best ROI: RRR license monitor tools
Best customer support :
Sorry, Susan, but that was last night. The party is tonight.
Rick
On Oct 21, 2010 9:41 AM, Susan Palmer suzanpal...@gmail.com wrote:
lol ... it's Thursday already
Congratulations to all award recipients!
Susan
On Thu, Oct 21, 2010 at 11:28 AM, Rick Cook remedyr...@gmail.com wrote
Good turnout- a bit more than last year. Dan lost his voice, and until
someone returns it, Joel is covering for him.
Bob Beauchamp was very good this morning. He made it very clear that Remedy
is not just a product BMC sells, it IS the core application responsible for
BMC even existing as a
be easier to get a straight answer over a couple of beers
Guillaume
--
*From:* Action Request System discussion list(ARSList) [
arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com]
*Sent:* Tuesday, October 19, 2010 2:06 PM
*To:* arslist@ARSLIST.ORG
Glad you're feeling well enough to come and join us, Herb!
Rick
On Fri, Oct 15, 2010 at 9:35 AM, Herb Partlow h...@ibtcinc.com wrote:
**
*See You At The Show*
Crowds that scream at superstars
Where developers show they're battle scars
I've been the first to sign on every wall
Down the
Don't know what version your are on, but in 7.x, you are generally
creating/modifying into a local sandbox. Only by promoting those CI
adds/changes to the master dataset will you see them there.
Rick
On Thu, Oct 14, 2010 at 11:50 AM, ftsnv vsivar...@gmail.com wrote:
**
Hi Group,
I
to the master
dataset?
Thanks
Siva
On Thu, Oct 14, 2010 at 2:53 PM, Rick Cook remedyr...@gmail.com wrote:
** Don't know what version your are on, but in 7.x, you are generally
creating/modifying into a local sandbox. Only by promoting those CI
adds/changes to the master dataset will you see them
I have been using that backpack since then, too, as my everyday bag.
Showing some wear, but I love it!
Rick
On Thu, Oct 14, 2010 at 3:11 PM, Luttmann, Michael W CTR USA NETCOM/9TH SC A
7TH SC michael.luttm...@us.army.mil wrote:
**
I haven’t been able to attend RUG since 2005 in Orlando. (I
I am seeing the same thing on a Windows/SQL 2008 box. Again, brand new
installation. Nothing in the Remedy KB system referencing the error.
How are we supposed to install this product?
Rick
On Mon, Sep 27, 2010 at 2:14 AM, Ben Chernys
ben.cher...@softwaretoolhouse.com wrote:
**
Hi Folks,
A RUG without Claire and Susan is going to be boring! I'll try to send some
updates via email.
You might also keep up by joining the Facebook group.
http://www.facebook.com/pages/World-Wide-Remedy-User-Group/110221755697745?v=wall
Rick
On Mon, Oct 11, 2010 at 8:29 AM, Sanford, Claire
Best argument I can think of is that it's twice as valuable as a training
class, and half the cost. I regularly spend my OWN time and money to attend
this for that reason, and I know I am not the only one who does.
Rick
On Mon, Oct 11, 2010 at 8:57 AM, Martinez, Marcelo A
And of all the places in Vegas I have been, the casino part of the HRH is
rather unimpressive. Not thousands of tables and machines, the poker room
sucks, and it's half a mile from the strip. Of course, some might be
entertained at the pools, which I am told are pretty...scenic. But the only
Yeah, I think the only native ITSM app. I would recommend running on a
mobile device would be maybe the Approval Console. That's IF it would run,
which I'm not sure it would.
However, there are sound, proven alternatives from Aeroprise and MobileReach
and a couple of others that do the
Well, you are obviously managing DNS changes, so that means that there needs
to be some way of classifying them. However, they aren't technically
objects, so that makes them difficult to manage as CIs, unless you want to
manage them as server attributes or something. So it would seem that having
I would suggest that you look at the schedule and map out your week so that
the two of you can get maximum coverage on the most important topics. Get
to sessions early, as sometimes the room may fill up. And remember that the
only downtime you will have is the downtime you make. There is stuff
Yeah, maybe, but to whom? Dell? Accenture?
Rick
On Oct 8, 2010 8:48 AM, Danny Kellett danny.kell...@strategicworkflow.com
wrote:
Hmmm I smell a BMC being sold.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: 08
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: 08 October 2010 13:51
To: arslist@ARSLIST.ORG
Subject: Re: OT- BMC Jumps to Highest Since 2000 on Report of Potential
Sale
**
Yeah, maybe, but to whom? Dell? Accenture?
Rick
On Oct 8, 2010 8:48 AM, Danny Kellett
Sam, we were all newbies at one point. I learned more my first RUG than at
any other time. I could not more strongly encourage you to come. In fact,
I will look for.you there.
Rick Cook
On Oct 8, 2010 3:42 PM, Samuel A. Morris s...@up.com wrote
Anyone who got past the AR System installation has my envy. I have taken
the easiest paths possible, and still it fails because the DB user name that
the install script allegedly validated doesn't have permission to create a
new database from 'master'.
Why can't BMC understand that when you make
about when you create the database for it, with pre-allocated data and
log files.. Does it go past the database creation step?
I do agree some of the install scripts off late haven't been the best we
have seen or have been used to seeing..
Joe
*From:* Rick Cook remedyr...@gmail.com
*Sent
it go past the database creation step?
I do agree some of the install scripts off late haven't been the best we
have seen or have been used to seeing..
Joe
*From:* Rick Cook remedyr...@gmail.com
*Sent:* Thursday, October 07, 2010 2:34 PM
*Newsgroups:* public.remedy.arsystem.general
...
Joe
From: Rick Cook
Sent: Thursday, October 07, 2010 2:46 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 7.6.03 installation error
** Well, I can't test that step, because the install process appears to
have removed my ability to even log into SQL
Yup. It's a documentation fail I reported over a year ago. Use the field
ID, not the field name.
Rick
On Tue, Oct 5, 2010 at 8:10 AM, Arner, Todd tar...@glhec.org wrote:
**
I am going off my memory here so I could be wrong. We could not get it to
work formatted like it is in the manual
Shawn, you didn't mention what version you have. In 7.5, the link to the
RFC is not there any longer, but in 7.0/7.1, what you do is open the
approval record and then you can view the RFC from there.
Rick
On Mon, Oct 4, 2010 at 6:56 PM, Pierson, Shawn shawn.pier...@sug.comwrote:
**
I seem
I have tried Jspell, and it works pretty well. One thing to consider if it is
for web only is that most browsers have spell check plugins now.
Rick
-Original Message-
From: Richard Copits richard@bwc.state.oh.us
Sender: Action Request System discussion list(ARSList)
I believe that I am safe in assuming that you understand how and why threads
are started and used, so I won't go into detail here. The short answer is
Only if they are backed up to the AR Server. It may be that the data was
being queued up elsewhere in the chain. Also, if you aren't using more
Is the hotel actually going to provide the services their Resort Fee says
it's supposed to cover this year?
Rick
On Sat, Sep 11, 2010 at 9:12 PM, Kelly Deaver kdea...@kellydeaver.comwrote:
Hi Gang,
I just got back from a planning meeting with the Hard Rock Hotel in Las
Vega. For those who
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: September-13-10 7:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG: Ok, I'm officially excited!
** Is the hotel actually going to provide the services their Resort Fee
says it's supposed to cover this year?
Rick
On Sat, Sep 11
Anne, are you referencing the correct dataset? 7.5 is much more
configurable in that regard than 7.0.
Rick
On Thu, Sep 9, 2010 at 11:16 AM, Ramey, Anne anne.ra...@nc.gov wrote:
**
I’ve upgraded my mid-tier to 7.5 to address a different issue, but now my
CI Viewer isn’t working:
*The CI
The form CHG:Change Assoc Search is used as a dialog when attempting to
search for matching RFCs from an existing one. I have added a couple of
fields to that form so that they can be used as additional search criteria.
I also added them to the table qualification, the workflow that does the
Pat, can't you do Shift-click/CTRL-click on those forms, or is your
complaint that you have to choose the data settings in each individual
form? The settings for data migration are form-specific, so BMC's response
is probably functioning as designed. Perhaps your RFE might be better
received if
the same way.
I am on Migrator 7.1.0 Patch 007
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, September 02, 2010 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: migrator question
Pat, can't
Both Aeroprise and MobileReach have excellent interfaces for blackberries.
Rick
-Original Message-
From: Tommy Morris tommy.mor...@radioshack.com
Sender: Action Request System discussion list(
___
10:28 AM
Thanks for the quick feedback, we will start a high level eval of these.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re
This has been an ITSM feature for some years, Mark, though it does go through
the AR System email forms to send the email.
What about creating an outgoing mail template that would simulate the look and
feel?
Rick
-Original Message-
From: Brittain, Mark mbritt...@navisite.com
but hopefully useful one).
Doug
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 10, 2010 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Searching for CIs with specific related records
** I have
I installed it in a few hours. Took another couple of hours to basically
configure it, and it was ready to rock. Any more time is just fine-tuning the
configuration, which is probably realistic with ITSM 7.
If you have lots of Mobile devices, you might consider how you will manage
them.
I am pulling what's left of my hair out on this one. We are on ARS/ITSM
7.5, patched up. There are some Operational Categorizations that were
imported for Incident Management, and I want to enable some of the same ones
to be visible in Change Management.
I should be able to search for those
Never mind - I found the problem. The check box for Change Management was
hidden on the form, and therefore I couldn't check it. I had to unhide the
box (why?), check it, and now the data shows up.
Rick
On Thu, Aug 19, 2010 at 10:44 AM, Rick Cook remedyr...@gmail.com wrote:
I am pulling
think it has been tested enough.
With ITSM 7.6.1 or ITSM 7.6.2 maybe I would try it.
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Rick Cook [remedyr...@gmail.com]
Sent: Friday, July 30, 2010 8:47 AM
To: arslist
I have a requirement to be able to search for CIs with specific related
records with a specific attribute value. For instance:
I create an RFC to upgrade all Windows 2003 servers to Service Pack 3. To
do that, I need to identify which Windows Servers have a 2003 OS that is at
SP 2 or below.
Actually, I just took a look at a new developer utility last week developed by
the guys at IT Prophets. One of the functions of the utility is to allow easy
sorts and searches of log files. Might check it out.
Rick
-Original Message-
From: Herb Partlow h...@ibtcinc.com
Try looking in the AR System Configuration manual. But if you don't know how to
do this basic thing, my guess is that you don't understand WHY you should or
should not do so. Someone with that level of knowledge is likely to do
unintended harm by messing with the CMDB.
Rick
-Original
of both that form and the Approval Mappings
form. Haven't tested the execution of those all the way through the
Approval process, but it should work.
Rick
On Thu, Jul 29, 2010 at 5:27 PM, Rick Cook remedyr...@gmail.com wrote:
So if the entries in that form don't affect anything, why
I know that if a Change Request has Tasks beneath it, that the CR will be
automatically set to Completed when the last subordinate Task status is set
to Completed. This allows a Closedown Review-type of notification and
Approval to automatically go out.
Does that work the same way with CRs that
I concur. If your database was chunking away at a CI reconciliation for
instance, it would effectively lock other apps out of their part of the DB
server.
I have seen this happen with Oracle, too.
Rick
-Original Message-
From: LJ LongWing lj.longw...@gmail.com
Sender:
In CM 7.5, can we edit the Phase names referenced in the Approval Mappings,
i.e. add, remove, change the names?
If so, how difficult is that to sync up with the rest of the Change and
Foundation data?
Rick
___
Never mind - I found it myself far more easily than I thought I would. It's
the Phase Management Configuration form.
Rick
On Thu, Jul 29, 2010 at 8:27 AM, Rick Cook remedyr...@gmail.com wrote:
In CM 7.5, can we edit the Phase names referenced in the Approval Mappings,
i.e. add, remove
They definitely should not. That's what applications like Sharepoint are
for. But if they insist on using Remedy for that, you should build
something in a separate form that would act as a clearinghouse for all
attachments.
Rick
On Thu, Jul 29, 2010 at 1:24 PM, Blankenship, Mark G
Of Rick Cook
Sent: Thursday, July 29, 2010 7:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change Phase Names
** Never mind - I found it myself far more easily than I thought I would.
It's the Phase Management Configuration form.
Rick
On Thu, Jul 29, 2010 at 8:27 AM, Rick Cook
remedyr
, with consolidation and simplification as
its goals.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent
applications and people in those companies
become ITL v3 Foundation certified, this kind of discussions becomes more
and more relevant.
Guillaume
--
*From:* Action Request System discussion list(ARSList) [
arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com
approval.
Also as you know, you can relate task templates to change templates, to
standardize the work to be done
Guillaume
--
*From:* Action Request System discussion list(ARSList) [
arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com]
*Sent
Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Rick Cook
*Sent:* Monday, July 26, 2010 7:03 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Change Management question
heads
with ITIL v2 experts out there, on terminology.
Guillaume
--
*From:* Action Request System discussion list(ARSList) [
arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com]
*Sent:* Monday, July 26, 2010 11:30 AM
*To:* arslist@ARSLIST.ORG
be a bigger deal if your client wants to
implement ITIL v3 as part of its program to improve its internal processes.
Guillaume
--
*From:* Action Request System discussion list(ARSList) [
arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com]
*Sent:* Monday
--
*From:* Action Request System discussion list(ARSList) [
arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com]
*Sent:* Thursday, July 22, 2010 11:36 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Change Management question
** We intend to log the actual work in Release, but we want
and it is not lited as an
option on the Change Relationships tab. This was ITSM 7.6 no Patch.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Jul 23, 2010 1:34 pm
Subject: Re: Change Management question
** Thanks, Guillaume
with the approval server OOTB.
I don't see the benefit of the parent change
Guillaume
--
*From:* Action Request System discussion list(ARSList) [
arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com]
*Sent:* Friday, July 23, 2010 1:34 PM
:* Action Request System discussion list(ARSList) [
arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com]
*Sent:* Friday, July 23, 2010 2:19 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Change Management question
** The customer intends to have the Parent RFC as an initial point
.
Guillaume
--
*From:* Action Request System discussion list(ARSList) [
arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com]
*Sent:* Friday, July 23, 2010 2:19 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Change Management question
** The customer intends
We are looking to use CM (7.5) like this: One Project or Release RFC that
would dictate what needed to be done at multiple locations. Then
subordinate RFCs would be created at each location to handle the exact
scheduling and implementation. My question is whether the Parent/Child RFC
process
know that the parent in
either case cannot be closed until the children changes are completed.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Thu, Jul 22, 2010 11:26 am
Subject: Change Management question
** We are looking to use CM
My first thought was that there was either a reconciliation job in progress
or that there was no system space to process any CIs.
You may have some people or groups that have a Dataset other than your
production one defined as their default.
Rick
On Thu, Jul 22, 2010 at 12:07 PM, Kathy Morris
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