as
serious.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Simmons, Theodore J.
Sent: Thursday
permissions
had been updated on the restored 5.x environment and you could access that
system from User and Admin before running the upgrade
installer.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/
From: Action Request
5 did.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marquez
RankinSent: Tuesday, November 14, 2006 10:39 AMTo
he reports bundled with ITSM 7
work in the mid-tier. If we have to buy some sort of concurrent license for it
in order to make reporting work, that will be an unexpected
expense.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.ed
they did affected more than one account.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony
wf-RIK.xml
The arerror log shows this but it is earlier:
Thu Nov 09 15:11:04 2006 CMDB Dispatcher : Missing data in the SQL
database ( (H8)) ARERR - 556
Your mileage may vary, but be forewarned...
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing
) with no response so they (BMC Remedy) really don't
support the configuration that they are installing with 7.00.01 yet.
Back to something that I KNOW works so that I can keep working on
ITSM!!!
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http
**
There are CMDB 2.0.1 documents up on SupportWeb in
Documentation(BMC Atrium CMDB
2.0.1 Developer's Reference Guide BMC Atrium CMDB 2.0.1Master Index)
dated 2 November... so I would have to guess that it's
close.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North
**
http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_138636_0,00.html
Which is under My List of Products, to which I have added
Change Mgmt and ServiceDesk - 2.0.1 isn't listed yet in the Atrium
section.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity
it is not in the
ServiceDesk Release Notes either since they pre-date ARS 7.0.01.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
, SLM) will hit similar traps.
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, October 26, 2006 2:27 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 installation failing on ARS 7.0.01
Has anyone hit
Or turn off the remedy service, edit the ar.cfg to change the Cross
Reference Blank Password line from Yes to No, then restart the service.
Demo should be able to log in with a blank password then.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
. Now I just have to figure out the arcane
setup of the thing.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
- I tried the CMDB - turn up patches for several other products
besides the CMDB, but not the current patch for CMDB 2.0. Interesting.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
college/department) has set their
default browser to FireFox, which is not supported on either our 5.1.2
or our 6.3 mid-tier. The result could be more of an annoyance than a
convenience unless you are targeting a very specific user base with
homogeneous desktop configurations.
Christopher Strauss, Ph.D
license ($$$) which
means that it is no longer a viable (economically) option for mid-tier
reporting. I expect to attack it one more time once I have access to a mid-tier
7.0.1 server.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp
You should be able to apply your fixed licenses (the ones with *site*)
to both servers.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
that will have
to be tested, discussed, and dealt with before we can put this
application set into production.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list
-tenancy
within the overall organization is going to create more problems than it
solves when IT staff are trying to get actual work done.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action
), and it only requires a restart when there are security patches
that demand it. (It's not even very hot hardware: DL380 R02 1.2 GHz Pentium III
w/2 gb RAM)
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/
From: Action
June 2006 White
Paper Configuring Tomcat 5.x web server and application server assumes
prior knowledge of Tomcat and only addresses a couple of settings; what
else should I know about running it underneath mid-tier and the other
BMC Remedy or related components?
Christopher Strauss, Ph.D.
Remedy
**
That would make some sense - late October puts it in
the 30-day period between the end of 100+ degree temperatures and the beginning
of theice storms.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/
From
You won't be able to reinstall the ITSM application until you clear out
its entries in the SHARE:Application_Properties form.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
Christopher Strauss, MSLS
Remedy
Did you install a JRE / JVM on it? Microsoft no longer includes their
JVM, so you probably have a Java-free environment. If there's no JVM or
if there is but you did not include IE in the install, it's definitely
not going to work with any mid-tiers prior to 6.3.
Christopher Strauss, MSLS
Remedy
in our environment.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, July 25
you down, or do we need to add some Drambuie to your espresso??
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Title: RE: WAY OT - BMC-Remedy Tech Support Rant
**
Check that on the venting. Where else but the
ARSLIST...
Maybe we should keep the Drambuie pure, although I always
cut it with some Glenlivet that I keep in the freezer.
Christopher Strauss, MSLSRemedy Database
AdministratorUniversity
You have to be subscribed to their email patch alerts - I wouldn't run
right out and sign up right now!
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, Sue
Sent: Monday, May 15, 2006 2:54 PM
To:
s not been able to figure out why their
installer fails in this environment, and does not install as
documented.
Christopher Strauss, MSLSRemedy Database
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/
From: Action Request System discussion
list(ARSList) [mai
the product
does not scale (well, or at all) you need lots of copies of it, but it
is relatively inexpensive.
It is a very interesting little report, in spite of its being
incomplete.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http
**
We are on ARS 5.1.2 for the foreseeable future, so that
won't help here.Thanks anyway.
Christopher Strauss, MSLSRemedy Database
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL
of the Dev_AR_Apps_Adv guide.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
ITSM 5.5 p1243 (Help Desk 5.5.1 p1255,
SLA 5.5 p1239, Approval 5.1 p1293)
ARS 5.01.02 p1375, ARS Mail 5.1.2 p1303
Mid-Tier 5.1.2 p1337 and 6.3.0 p001
Rem-Mail 5.1.4.9
That requires localizing the server, which I have never had any cause to do, or
even test. What are the implications of doing that in an environment that has
never required localization??
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http
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