:30
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Remedy Support Site - Fixed? Endless
Loop: Documents?
**
After you log in, there is a Product Documentation
link on the left side of the page. Unfortunately, it isn't as comprehensive
in terms
Title: RE: Remedy Support Site - Fixed? Endless Loop: Documents?
**
David:
Testing maybe?
James McKenzie
L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, November 02
] On Behalf Of Easter, David
Sent: Thursday, November 02, 2006 11:24 AM To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed? Endless Loop: Documents?
** Any ideas? Yup. It's a goof/glitch. There is no Version 9.9.08 or 9.9.09.
-David J. Easter Sr. Product Manager, Service Management
Kenzie L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, November 02, 2006 11:24 AM To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed? Endless Loop: Documents?
**
**
Hi,I've been trying to locate the Remedy product documents on the new site. A couple of weeks ago, they were very easy to locate and download from the 'Documents' link. Now that the site has been changed, I can't find them. I called support and the person at the front line (apparently
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Doue
Sent: Wednesday, November 01, 2006
1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site -
Fixed? Endless Loop: Documents?
** Hi,
I've been trying to locate the Remedy product documents on the new site.
A couple
**
After you log in, there is a Product Documentation link on the left side of the page. Unfortunately, it isn't as comprehensive in terms of past releases as the old page was. For instance, CMDB only lists version
2.0. Be aware that if you select Remedy x, it will give you pre-7.0 versions,
11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site -
Fixed? Endless Loop: Documents?
** Hi,
I've been trying to locate the Remedy product documents on the new site.
A couple of weeks ago, they were very easy to locate and download from the
'Documents' link. Now that the site
**
Thank you very much Rick. I found the docs I was looking for. LisaRick Cook [EMAIL PROTECTED] wrote: ** After you log in, there is a "Product Documentation" link on the left side of the page. Unfortunately, it isn't as comprehensive in terms of past releases as the old page was. For
I just logged into the Remedy support site and proceeded to submit a new
Issue. I received an error message You may not submit an Issue
directly to BMC Support. Please contact your Support Channel (WIPRO
LIMITED) to have them submit an Issue on your behalf (ARERR 356226).
Ok, no problem, I will
**
This morning while trying to get to the knowledge base area of the support site, I got an error saying I was logged on from another location while I was not. When I got irritated enough by that after a number of tries, I attempted to submit a ticket. Under products, there was no mention of the
Title: RE: Remedy Support Site - Fixed? Endless Loop
**
Bob:
Service Help Desk for the EnterpriseAnd ARS is there, you have to look for it. Welcome to the new way of doing business.
James McKenzie
L-3 GSI
From: Action Request System discussion list
**
Well,
so this is a physical mailing from BMCSoftware,
but it
seems related to some ancient data appearing for people.
Somehow I have joined a company
called
"Ultramar Diamond Shamrock
Incorporated"
[which
doesn't match any support id I have on the web page]
Ironically the brochure
Title: RE: Remedy Support Site - Fixed?
**
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of
McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17,
2006 10:01 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy
, October 17, 2006 10:01 AMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?**
Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to
www.bmc.com/support. About drove me nuts...
James Mckenzie L-3 GSI
From: Action Request
]
wrote:
**
-Original Message-From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 10:01 AMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?**
Peter: I
] On Behalf Of Lammey, Peter A.
Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section
Im in now
Thanks Peter Lammey ESPN MIT
: Re: Remedy Support Site -
Fixed?
**
Even worse, it's like a bad movie that you have to watch so that you can
write a required report on it for class. Is it any coincidence that the
final business day of the good one was Friday the 13th? Should that have
been an omen for the implementers
list(ARSList) [mailto:
arslist@ARSLIST.ORG]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 10:01 AMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?**
Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to
www.bmc.com
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Coby
WestSent: October 19, 2006 13:32To:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site -
Fixed?**
I
get the same thing. I'm also not able to reset my password on the
site. I think the guy in the tie is
: Remedy Support Site - Fixed?**
Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to
www.bmc.com/support. About drove me nuts...
James Mckenzie L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist
Applications Management860-766-4761
From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron TavaresSent: Thursday, October 19, 2006 1:24 PM
To: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?**So are we saying
ORGSubject: Re: Remedy Support Site - Fixed?**
Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts...
James Mckenzie L-3 GSI
From: Action Request System discussion list(ARSList) [mail
discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of
Lammey, Peter A.
Sent: Tuesday, October 17, 2006 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
**
Ahh..That was it...
I got logged in but I kept
Title: RE: Remedy Support Site - Fixed?
**
Not sure I see what the problem is. Ive
used it without incident for the last few days.
User error? J
Richard
From: Mueller, Doug
[mailto:[EMAIL PROTECTED]
Sent: Thursday, October 19, 2006
8:22 AM
Subject: Re: Remedy Support Site
**
I found it too - thanks for the help Patrick. Very
poorly designed web site.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron
TavaresSent: October 19, 2006 1:57 PMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site -
Fixed?
**
Ahh
**
So,
After finally getting a hold of someone at Remedy, I was finally
able to get someone to reset my support website password (3 ½ days mind you for
a password reset). At least I can get into the site now and download the
patches I need. Sheesh, what a hassle.
Christopher P.
Title: RE: Remedy Support Site - Fixed?
**
James,
Yes the page says Welcome Remedy and
Marimba Support Users Im going to the correct page, it just wont
let me login period.
Christopher P. Gillman
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
Title: RE: Remedy Support Site - Fixed?
**
Chris:
Interestingand agrevating at the same time. I
don't want you to spend hours on the phone. Maybe I can find information
on how to submit an e-mail to start a ticket
James McKenzie
L-3 GSI
From: Action Request System discussion
Title: RE: Remedy Support Site - Fixed?
**
I found that the site works best with
Firefox for now (previously, Firefox didnt work at all).
Patrick Shelston
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
Title: RE: Remedy Support Site - Fixed?
**
Patrick:
Interesting as the folks at Remedy stated that Firefox was not their primary browser of interest and that they would not build specifically for it. Maybe BMC has a different attitude.
James McKenzie
L-3 GSI
Title: RE: Remedy Support Site - Fixed?
**
I was able to download a patch this morning!
Yippie!!
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Wednesday, October 18, 2006 9:28
AMTo: arslist
Title: RE: Remedy Support Site - Fixed?
**
Someone from BMC suggested I try that.
And I did try that. And Ive gotten no response back with a TICKET
# or anything. Its EXTREMELY frustrating, because over the past 3 days,
I havent been able to get done ANYTHING that I need to get done
o resolution.
Christopher P. Gillman
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, October 18, 2006 9:03 AMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?
Chris:
@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, October 18, 2006 9:03 AMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?
Chris:
Interestingand agrevating at the same time. I don't want you to spend hours on the phone. Maybe I can find information
cussion list(ARSList) [mailto: arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3 Sent:
Wednesday, October 18, 2006 9:03 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site -
Fixed?
Chris:
Interestingand
agrevating at the same time.
Of Rick Cook
Sent: Wednesday, October 18, 2006
11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site -
Fixed?
**
Oh, don't get the partners started. Having come from a partner
recently, I have several support IDs associated with my account, so that I can
deal with support issues
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gillman, Chris
Sent: Wednesday, October 18, 2006 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
**
Rick,
That's the EXACT problem I have... I'm already a partner... with several
support IDs... you see my
] On Behalf Of Susan
PalmerSent: Tuesday, October 17, 2006 5:29 PMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site -
Fixed?
**
I just received my license keys ... 3.5 hours !
Susan
On 10/17/06, Eric
Roys [EMAIL PROTECTED]
wrote:
**
... Still
waiting, too... ever since first thing
Hey, Y'all:
My account has been fixed. Can someone else who was having issues,
yesterday check theirs?
I am able to see some of my cases now. I'm so proud of them. I love
this site.
The contents of the Created By column on the Update Issue Details table
is kind of cute: Vantive Houston Data
-766-4761
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Tuesday, October 17, 2006 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Support Site - Fixed?
Hey, Y'all:
My account has been
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Tuesday, October 17, 2006 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Support Site - Fixed?
Hey, Y'all:
My account has been fixed. Can someone else who was having issues,
yesterday check theirs
Title: RE: Remedy Support Site - Fixed?
**
Peter:
Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN...
James Mckenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist
Title: RE: Remedy Support Site - Fixed?
**
Ahh..That was it...
I got logged in but I kept following the View Update Issues
link under the BMC section
Im in now
Thanks Peter Lammey ESPN MIT Technical Services
Applications Management 860-766-4761
From: Action Request System
Title: RE: Remedy Support Site - Fixed?
**
Peter:
I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts...
James Mckenzie
L-3 GSI
From: Action Request System discussion list(ARSList
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 12:52 PMTo:
arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
**
Peter:
Make sure you are using the REMEDY site and not the BMC site
, Claire
Sent: Tuesday, October 17, 2006 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
I can get in, but can't d/l patches! Didn't anyone do any testing before
they went live? Are we going to get a credit for the days we can't get
support to work? You know, like
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Tuesday, October 17, 2006 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
I can get in, but can't d/l patches! Didn't anyone do any testing before
: Tuesday, October 17, 2006 11:41 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?
I can get in, but can't d/l patches!Didn't anyone do any testing beforethey went live?Are we going to get a credit for the days we can't getsupport to work?You know, like the cable company???
No Cable
**
I cant get into the site whatsoever.
Ive tried everything, I cant even get in touch with the right
people at remedy. Ive tried re-registering everything nothing
lets me in.
This is what I do:
1) I go to www.supportweb.remedy.com
which gets re-directed to:
) [mailto:[EMAIL PROTECTED] On Behalf Of Gillman,
ChrisSent: Tuesday, October 17, 2006 1:55 PMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site -
Fixed?
**
I cant get into the
site whatsoever. Ive tried everything, I cant even get in touch with the
right people at remedy. Ive tried re
Title: RE: Remedy Support Site - Fixed?
**
I go to www.support web.remedy.com http://www.supportweb.remedy.com/
Christopher Pruitt
Consultant Specialist EDS - Bank of Americamailto:[EMAIL PROTECTED]
Confidentiality Notice:
This message and any files transmitted
with it are intended
Title: RE: Remedy Support Site - Fixed?
**
Chris:
Did the page say:
Welcome Remedy and Marimba Support
Users.
on the page?
James McKenzie
L-3 GSI
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt,
Christopher JSent: Tuesday, October 17
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan
PalmerSent: Tuesday, October 17, 2006 2:06 PMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site -
Fixed?
**
I'm waiting for licenses right now also, but only requested them 10 minutes
ago
YorkSent: Tuesday, October 17, 2006 4:43 PMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site -
Fixed?
**
Susan, have you gotten anything yet?
I've been waiting over 5 hours now for licenses. Has
anyone gotten licenses today? I have also opened several tickets and all
of them are still
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Laura YorkSent: Tuesday, October 17, 2006 4:43 PMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?
**
Susan, have you gotten anything yet?
I've been waiting over 5 hours now for licenses. Has
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