Hello
I'm beginner at Remedy C API. I have a follow question.
There's ARLoadARQualifierStruct function that may load qualifier struct
for only one schema. For example Run If in filter.
I need to load qualifier struct for join criteria (and Set Field and
Push Field actions) where two
Hi Rick,
I think it may be a new feature of the User Tool.
I've noticed something similar with the same patched version of the User
Tool: When you run a search on a form which returns no results, then flick
between this window and another window twice. Your original Search Window
has the
Mid-level Developer wanted to join our Remedy Team in Charlotte, NC.
Email me off the list at [EMAIL PROTECTED]
Thanks, Doug
DISCLAIMER Important! This message is intended for the above named person(s)
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient
of this
Which parts of this do you already have working? Is the only piece you are
missing the last bit? If so, I'm thinking escalation. But I'm fairly new,
so...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nidhi_Cheeku
Sent:
You will need to have 2 things 1. Business time for each location and 2 a
filter that will set the proper business time on the ticket prior to the SLA
being computed. This worked for me on a 6.0 Helpdesk and SLA.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent:
Hello List,
Our requirement is that for a certain Category, the various regional and
site level support
groups their local working timings are respected when SLA's are being
computed. And since
it is not possible to make separate SLA's for different support groups so it
is required if
Appajee,
Is the value of $USER $ in a form supposed to be the user specified in
the ImpersonateUser() call? Here is a snippet that submits a new record
to a form. After submitting, the values of Submitter and Last Modified
By are Demo, not the ImpersonateUser value.
Okay, let me apologize :-)
I sent the email prior to reading the entire chain or I would not have
sent it. Sorry Dan.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 11:44 AM
10. Why it's good to have five pairs of black shoes.
9. The difference between cream, ivory, and off-white.
8. Crying can be fun.
7. FAT CLOTHES.
6. A salad, diet drink, and a hot fudge sundae make a balanced lunch.
5. Discovering a designer dress on the clearance rack can be considered a
7 reasons not to mess with children.
A little girl was talking to her teacher about whales.
The teacher said it was physically impossible for a whale to swallow a
human because even though it was a very large mammal its throat was very
small.
The little girl stated that Jonah was swallowed
(Unfortunately) the LoadQual C API function only handles qualifications
involving only one schema/form. The logic for Set/Push fields condition
processing is built in into Admin Tool and the run-time clients
(User/Mid-tier). However if it is an option, you might want to check out
the Java API or
I believe it should have worked as you describe. The impersonated user
name should have appeared in the Last Modified By Submitter. Also the
$USER$ should have been evaluated to the impersonated user. I ran a
simple test run of the C driver program and also a small C# .NET API
code snippet -
I tested the exact same code snippet in my previous email with ARS
7.0.01 p2, and it does work. On ARS 6.3 p16 and ARS 6.3 p21 it does not
work.
ARS .Net v7.0.2523.16350
VB.Net 2005
Does it work on ARS 6.3 with the upcoming .Net API v7.1? Do you have an
ETA for this release?
Thanks.
Yes it was introduced in V7, so I'd expect the function to fail or
provide a Boolean 'True/False' return code at least, stating that it was
successful in setup of the impersonation.
If V7 or ($USER$ does not exist OR allow guests is disabled) then
false sort of logic.
I personally hate
User impersonation (if I remember correctly) was introduced in 7.x...
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, May 18, 2007 8:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Impersonating a requester using .net
Dan,
I appreciate the efforts you go through to make this wonderful forum
available to all of us. Sometimes we are a little unruly but we know you
understand.
What I can never understand is people that do things that purposely cause
you extra effort to maintain this forum. I guess they are
This is a test.
Mathieu Pitre
Applications spécialisées
Direction Solutions informatiques
VP Centre de services partagés
800, boul. de Maisonneuve Est, Montréal, QC - Étage 12
Téléphone : 840-3000, poste 4828
Adresse électronique : [EMAIL PROTECTED]
Test Satisfactory.
_
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Mathieu Pitre
Sent: Friday, May 18, 2007 7:43 AM
To: arslist@ARSLIST.ORG
Subject: TestTest
**
This is a test.
Mathieu Pitre
Applications spécialisées
Direction
Don't worry about it Gary yours was an important point which did not
have to wait until today !!
I'm sure Dan understood that we were all just having some midweek fun but
felt the need to give the children boundaries so others wouldn't think we
were special. Dan has a hard job and some
Ditto! Thanks for all you do!
Joanne Mansur
Client Systems Analyst
Northeastern University
Phone\617.373.3295
Fax\617.373.5985
[EMAIL PROTECTED]
Susan Palmer [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/18/2007 10:52 AM
Please respond to
Thanks, indeed. It's more work and expense than I'm sure most of us
realize, and it's all appreciated.
Maybe we should kinda pass the hat at RUG to at least help Dan with some
expenses?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Excellent idea, Rick.
This list is invaluable and Dan's work on our behalf is greatly
appreciated!
Jenni Wacholz
Remedy Administration
Coventry Health Care Inc
480-445-2517
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
I agree-I've been a list member for, I'd say, seven or eight years?
Whatever-it's a long time, and Dan's work has enabled the best
professional community I've ever been a part of to come to be.
I'm a member of several other tech discussion forums/lists, and none
compare to this one. Ask a
Rick,
Great idea.
Dan does an awesome job, managing, support and when needed refereeing the
list. He has been financially supporting the site himself for a while. I would
be happy to through into the passed hat.
Tom Shurmur
Senior Consultant
Kaiser Norm E CIV USAF 96
Color me pleased, BMC support has come through and solved my problem. I
guess we can renew our support contract!
If anyone is curious, here it is:
Create a subdirectory inside of Mid-Tier's shared directory (for example
name it BOB)
Inside of this BOB directory, make a copy of the login.jsp
Claire Sanford is our resident Sergeant-At-Arms, Keeper of the FAQs,
Administrator of the occasional wet noodle beating, and Bringer of the
Jaegermeister (ahem).
She will be happy to remind the list of the rules and protocols, such as
they are.
Take it away, Claire!
Rick
_
From:
Hey, I just noticed that there are no longer any escalation contacts listed
on the Remedy support page.
Thankfully, us old-timers know who most of them are (or were), but how is a
new customer supposed to get a ticket escalated? Did they provide some new
way of doing that to compensate for not
We escalate through our sales rep. Seems that we are in a minority with a
responsive sales rep though.
--Original Message--
From: Rick Cook
To: Arslist
ReplyTo: Arslist
Sent: May 18, 2007 12:10 PM
Subject: Remedy Escalation Contacts
**
Hey, I just noticed that there are no longer any
OK thanks I confirmed that IMap is not supported. I switched the
incoming mailbox to MAPI and now I am getting this error:
May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore
SEVERE: The specified procedure could not be found.
javax.mail.MessagingException: The specified
I would like to say a big Thanks also.
I am a newbie to the list, joined April 15th this year - and I have been
amazed !
I have just become aware there seem to some list rules (like humor on
Fridays)
but I don't know the rules - I just looked at www.arlist.org but did see
not anything there,
That's OK Rick, we can just call you, Right?
Thanks,
-Geoff
On 5/18/07, Rick Cook [EMAIL PROTECTED] wrote:
** Hey, I just noticed that there are no longer any escalation contacts
listed on the Remedy support page.
Thankfully, us old-timers know who most of them are (or were), but how is
a
Well, that could actually be a good thing - it promotes contact between the
sales rep. and the customer, and keeps the sales rep. engaged with what's
going on at the customer.
But if that's the policy, why wouldn't they mention it somewhere, since the
technical consultants rarely see a sales
...and I've also found that frequently when I make any kind of change to
the email configuration, I have to go back into the service properties
and retype the password for the account it's logging on as, even though
it hasn't changed.
Thanks,
Ron
Tools Admin
Interesting, this use case should have failed when talking to 6.3 server
- at the point of impersonation call (some form of Not supported
error, in worst case, unknown RPC call). Now that it silently fails,
while I'll have to verify, I claim it to be a C API bug. The C API
implementation indeed
What are you using for your inbound authentication? It looks like it is
starting but not able to read the messages.
Thanks,
Andrew Baxter
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Friday, May 18, 2007 12:16 PM
To:
Did you set the Remedy Email service with that local profiles user ID
and password?
That's what I had to do.
Dan Caissie
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Friday, May 18, 2007 12:16
Got you there. I didn't say that it was the documented BMC/Remedy process.
It's just the one that works for us.
He connects is up with his technical support folks. Luckily we haven't had to
go that way too many times.
--Original Message--
From: Rick Cook
To: Arslist
ReplyTo: Arslist
Dan are you saying I have to start the ar email service using that
account? I start it now as local system account.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Friday, May 18, 2007 12:37 PM
To:
Yes, it must be running using the account for which the mailbox is
configured.
Thanks,
Andrew Baxter
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Friday, May 18, 2007 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Inbound
Do I need to have Outlook installed on the server where the ar email
engine is installed?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Friday, May 18, 2007 12:37 PM
To: arslist@ARSLIST.ORG
Subject:
Are there any errors in the AR System Email Error Logs form?
When you say that you are using a valid account is the email service running
as that account? (Computer Management Services and Applications email
engine service (BMC Remedy Email Engine - servername, Remedy Email Engine,
AR System
Yes. You should logon to the server as the account you will be using
for Outlook. Install outlook and configure it to create the profile.
Then you can change the service to start using that account and
password. Best practices would suggest that you would then deny that
account the ability to
John,
What flavor of Linux. I am running Win2k in my VM but have been thinking
about building a Linux VM to replace it (my servers are all Windows and this
will give me my *nix fix). I just haven't decided on which flavor yet.
George,
I do mostly development in mine and not demos but
Hi Guys
does anyone know if you can enter a zero in a currency field? When i try it
in the User Tool, it works fine, but when I try it in the Mid-Tier, I get the
following error
Bad decimal value. Field Id ARERROR 8375
This is when I enter a zero in a currency field and try to save
We have had a lot of luck in engaging our sales rep. The sales rep will then
make a determination and decide to engage Andy at Tech Support. To make it
easier for the sales rep, by sure to cite ticket numbers, assigned staff and
specific process problems. Otherwise you will likely be routed
Well said
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew
Sent: Friday, May 18, 2007 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Inbound Email Problem
Yes. You should logon to the server as the
Thou Shalt never abuse Dan.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin
Sent: Friday, May 18, 2007 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Dan Appreciation Day
**
I would like to say a
Well, Claire's apparently not available, and this is more appropriate for a
Friday anyway, so I'll repost the last version I remember seeing from her,
with only the most obvious of corrections. Don't worry, Claire, I don't
want your job (just your Jaeger).
Anyway, probably 90%+ of it is still
Thanks to Dan and fellow listers for providing such a great resource!
The list is a more valuable support resource than most of the official
support contracts I rely on. Thanks again!
The information contained in this email may be privileged, confidential or
otherwise protected from disclosure.
Thank Dan!!! I truely love this list. It is a major help!!
--
A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed.
Robert Halstead
I will be out of the office starting 05/18/2007 and will not return until
08/31/2008.
Please note I no longer work for this organization. If you have any Remedy
issues please contact Anthony Musso at the bank or send an e-mail to TPMO
Remedy.
Thank you
Ray
Now that is what I call a vacation :-)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Ray Martinez
Sent: Friday, May 18, 2007 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Raymond Martinez/JerseyCity/iNautix is out of the office.
Environment
ServletExec 5.0.0.13
Mid-Tier 6.03.00 patch 021
Windows 2003
Server 6.3 Patch 20
Earlier this week we moved our Mid-Tier to a new box. Old server is a
1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same
version of software...minimal config (if any) on
LJ,
I can't remember for sure off the top of my head and I don't have
the install guides at hand, but I believe the Mid-Tier install guide says to
set the MaxHeapSize to 300K. If you have the guide, take a look in there.
I might be thinking 7.x also.
-Original Message-
From:
Ivory is white. Ask Paul McCartney. :-)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Gidd
Sent: Friday, May 18, 2007 10:11 AM
To: arslist@ARSLIST.ORG
Subject: OT:Humor - Top 10 Things Only Women Understand
**
300M (not Kilo) would be a starting point, but could go higher depending on the
applications you have (ie, if you have ITSM 6 or 7). Particurly if you have no
other applications on the Midtier box you might want to simply go up to 1024M.
512M is perfectly reasonable too.
I would also
Shafqat,
Do you have a range in the attributes that you might be violating?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Shafqat Ayaz
Sent: Friday, May 18, 2007 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Zero in
Dan,
Running this list takes considerable effort and all your effort is
appreciated by us all, this really is such a great community and the
list is it's core.
Too many scrapes and situations have been eased and resolved thanks to
this list and it's members
thanks to all and especially Dan
On
Ok...I'm looking everywhere I can think on the BMC site for the Mid-Tier
install doc but can't even find Mid-Tier in their documentation section
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Friday, May
Dang it!
I thought ivory was more of an off-white.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Joe D'Souza [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/18/2007 01:19 PM
Please
Inbound Email ProblemBrian,
Now that its working, be careful about installing certain Outlook service
packs.. I remember there was an issue with one of outlooks service pack. I
think it was Outlook 2000 with SP2, which disabled outlook from using it as
a service for security reasons. So the SP
Ok...I looked there firstwhere about in the Admin do you set the max and
min heap size?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Davin Lindner-Green
Sent: Friday, May 18, 2007 2:28 PM
To: arslist@ARSLIST.ORG
It took a while for me to get this info as well.
In the Servelet directory (i.e. c:\Program Files\New Atlanta\ServletExec
AS\se-webservername )
In the STARTSERVLETEXEC.bat file
c:\Program Files\j2sdk1.4.2_13\bin\java -Xms512m -Xmx512m -classpath
You will need to ADD at least the maximum (e.g.
It's under Virtual Machine-Settings. You will see both the Minimum Heap Size
and Maximum Heap Size shown.
(also, the actual url is http://localhost/servletexec/admin)
Davin
From: Action Request System discussion list(ARSList) on behalf of L. J. Head
Sent:
When I go there the only information I have is
Current Java VM:Java HotSpot(TM) Client VM 1.5.0_11 from Sun
Microsystems Inc.
Current VM Info:mixed mode, sharing
Operating System: Windows 2003 5.2 on x86
And two boxes, one for System Input and the other for System Output
I
LJ,
I have a copy of Installing and Administering
BMC Remedy Mid Tier for 7.0 that I'll send you.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Friday, May 18, 2007 4:33 PM
To: arslist@ARSLIST.ORG
Ok...but what if it's running as a service like I have it...does
servletexec.exe execute that batch file?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Friday, May 18, 2007 2:43 PM
To: arslist@ARSLIST.ORG
We ran into an issue, (Version 7 Patch 1, Win 2003, Tomcat and jBoss) in
where the WEB-Browser language was not getting detected correctly...
Getting errors just like this, and only work around was to force
user-preferences-locale to US-EN for everyone on the system.
If I remember
Thanks everyone, much appreciated and needed at the moment.
I hope you will all participate in this
years ARSlist Awards selection and voting, a way of showing your
appreciation to the many regular contributors to the BMC Remedy community.
For those that have joined in the last year,
I
UNCLASSIFIED
When I wring my hands and slump my shoulders in Remedy defeat, it is to
this list that I send my email plea for assistance.
Members of the list commensurate with my needs and provide timely,
informative responses.
Thank you, one and all.
Thank you, Dan, for having the list
FYI, installation information on the 6.3 Mid-Tier is inside the
Installing AR System document found on Support Central. In 7.0, this
was broken out into its own guide for the Mid-Tier.
http://www.bmc.com/supportu/documents/97/91/49791/49791.pdf
Thanks,
-David J. Easter
Sr. Product Manager,
Hello,
We have a filter that pushes a new record to CHG:Change and the fields
included in the push is Assignee Group (112). The value that is being pushed
is a computed group, and exists in the Group/SHR:ApplicationGroup forms. The
error occurs on the push and says:
Cannot translate a group
You and I have the same environment even the Patch 20.
Yes, the EXE in Windows services still calls the batch file.
Nick Hromyak
Havin' Fun in Sacramento.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent:
Seems to be related to group_cache since there is no entry for that form. I
ended up doing an arreload for the group form and now the entry is there in
group_cache but the error still persists.
On 5/18/07, Jon Chau [EMAIL PROTECTED] wrote:
Hello,
We have a filter that pushes a new record to
The arreload worked - I just had to be patient which is difficult on a
Friday.
On 5/18/07, Jon Chau [EMAIL PROTECTED] wrote:
Seems to be related to group_cache since there is no entry for that form.
I ended up doing an arreload for the group form and now the entry is there
in group_cache but
Whose child is this? I asked one day
Seeing a little one out at play
Mine, said the parent with a tender smile
Mine to keep a little while
To bathe his hands and comb his hair
To tell him what he is to wear
To prepare him that he may always be good
And each day do the things he should
Whose
Dan,
Thanks and all that, yada yada blah blah ad infinitum. Let's get to the
point: would you prefer the hat passed in $LOCALE_CURRENCY or $CAN?
Bearing in mind that no matter when or where said hat is passed around
you'll probably collect the contents in Vancouver, and the conversion rate
Hello,
This is my first post, please excuse my terrible english.
We have an ars server and a midtier server connected to. The ars server is
configured to use only the artcpport 1234 (for example). In preproduction
environment Midtier works ok when editing reports. It only open connections
on
I'm very new to Flashboards so I don't know if I can code this or not.
I would like to create a flashboard so my support staff knows how long
its been since they have updated tickets.
Some tickets may be in pending or maybe they forgot to call back the
user in a while, so I think I want
Mr. Easter,
I cannot tell you how much I appreciate your time with the list...it's nice
to finally have an 'official' name on the listNone of the documents I
can find (even looking directly at ServletExec docs) tells me how to
increase the heap size. I'm trying to take a few of the
80 matches
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