Ditto
You may have real tough time but the knowledge, confidence you will gain
at the end will tremendous as compared to training. I am not trying to
devaluate the training but just training can be forgotten, however
experience can not.
Finally you can always fall back on ARSlister.
Best
This is exactly the attitude I've taken. It is a bad situation BUT I
am actually getting quite a lot of experience from this. This is my
2nd Implementation now. The last one I was the Business Analyst and
Admin before Handover. That was last year and it was 6.3. One of the
ARS developers (from
I have installed Patch 5 but clearly something went wrong that did not show up
in the logfiles because I was getting SQL errors upon opening the Change
Management Console. The answer was reinstallation. I was at another customer
site this week which had installed Patch 5 with apparently no
Hi,
It only states that TR should be used to check the value of a transaction.
It does not describe what a transaction-value is.
It will allways suffice to do these tests:
1. check for any change:
('Field' != 'DB.Field')
2. check for a change to non NULL value:
('Field' != 'DB.Field' AND
Hi Listers,
I have a requirement to delete an incident number from the HPD:CFG Ticket Num
Generator form after the incident is created in the HelpDesk form. Current
workflow allows the incident number to be deleted on Modify, but the incident
number should be deleted on Submit.In the filter
Oh wowover 4000. Based on my figures there are more people in the
hospital than I thought. need to give FTD a call and get some more flowers
sent out..
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist
Sent: Thursday, October
Hi,
One very important thing is that values will never be , it will be NULL.
Leading and trailing whitespace will also be stripped, so the string
would also be set to NULL.
AR User will automatically convert empty charfields to NULL.
When you do imports, leading and trailing whitespaces can
Good morning Ravi,
I believe you need to remove the $'s that surround the form name.
Hope that helps!
YHK
On 10/5/07, Ravikumar_Tadi [EMAIL PROTECTED] wrote:
Hi Listers,
I have a requirement to delete an incident number from the HPD:CFG Ticket
Num Generator form after the incident is
I'm assuming you are firing this off HelpDesk, if so I think you need to do
an query delete.
Application-Query-Delete-Entry form qualification string
I need some coffee...lol
On 10/5/07, YHK [EMAIL PROTECTED] wrote:
Good morning Ravi,
I believe you need to remove the $'s that surround the
Just Curious as to why you want to delete the incident number from HPD:CFG
Ticket Num Generator. If it is for cleanup purposes maybe you need an
escalation that runs at night instead of doing a delete with every Incident
creation. You did say you want to delete the number on Submit so I
The trial version is command line only. The registered version allows
GUI apps.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dayton Gay Wheeler
Sent: Thursday, October 04, 2007 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re:
We have enough votes for BMC Remedy Beyond the Call of Duty
and the ARSlist MVP Awards.
This doesnt mean you should stop voting.
so far we are at best ½ way to the 50 votes required for any of
the software categories. Surprising since we easily did that last year.
Also, perhaps the
Until?the entry has been created?you cannot?delete it that is why the OOTB
filter fires on?Modify.
-Original Message-
From: Teresa Fannin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Fri, 5 Oct 2007 8:13 am
Subject: Re: Delete Incident I.D after it is created
**
Just Curious as to
Hello listers,
I really need help with this. any help would be highly appreciated.
Thanks in advance.
Dave.
Dave.ARSList wrote:
Hello listers,
Is there a way to get a list of all the fields you are currently auditing
on any given form? Possibly details of what you are auditing? Also,
True but once the Incident Number (different than the Incident ID on the
Incident form) has been generated that should exist in HPD:CFG Ticket Num
Generator so that on Submit of the Incident you could delete the Entry in
HPD:CFG
Ticket Num Generator.
But why do you want to delete the
Moose calls?
http://www.smouse.force9.co.uk/Moose3.wav
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Daniel Bloom
Sent: Friday, October 05, 2007 9:55 AM
To: arslist@ARSLIST.ORG
Subject: ARSlist Awards
Hi!
I think you can look at fieldOption in a def-file to find audited fields.
These are the values from api/include/ar.h:
#define AR_AUDIT_NONE 0
#define AR_AUDIT_COPY 1
#define AR_AUDIT_LOG 2
fieldOption : 1 = audit
fieldOption : 2 = copy
fieldOption : 3 = audit+copy (1+2)
You can use our
Listers,
It upsets me when there are people like Misi, Axton, Matt and other nominees
share tremendous knowledge and help everybody and still people do not have
enough courtesy to vote!!
I wish I can vote 1000s of time 'cos I would!! May be we should have Remedy
Idol contest which allows users
Misi,
I checked out the site but I did not find rrrDefSearch.
The tools available are following:
RRR|License - License Tuning and Statistics
RRR|Log - Logfile Analyzer and Performance Tuner
RRR|HelpText (free) - Manage your Help Texts
RRR|Lock (free) - Generic Record Locking
RRR|Flash
Awesome!!
Thank you so much Misi, it's much appreciated. I also want to thank you and
Axton for in-dept explanation about TR and DB values.
Thanks again.
Misi Mladoniczky wrote:
Hi!
I think you can look at fieldOption in a def-file to find audited fields.
These are the values from
I wonder if we should have an ARSlist hall of fame.
C
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Dave.ARSList
Sent: Friday, October 05, 2007 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Awards all but
Misi,
I guess I needed rrrDefAndBlind tool LOL. I got it under rrrCommands.
Thanks again.
Dave.
Dave.ARSList wrote:
Misi,
I checked out the site but I did not find rrrDefSearch.
The tools available are following:
RRR|License - License Tuning and Statistics
RRR|Log - Logfile
Hi Dave,
If you login, you will be able to find ut under the RRR|Commands.
The direct access url (when you have registered an account) is:
https://www.rrr.se/cgi/tools/main#rrrDefSearch
Best Regards - Misi, RRR AB, http://www.rrr.se/sv/
Misi,
I checked out the site but I did not
Flashboard Customers,
If you have a flashboard with 4 possible values and 2 sometimes are 0 and
the other 2 have numbers..
How can you force the Value's to display as a Zero..
Example
Question 1
Answers are 0 1 2 3 DB wise..
but if 0 and 1 are not present (as represented as a Zero)
then
Misi,
I was able to dump out the text file. I noticed it only had fields with
fieldOption 1. I assume I don't have any fields with fieldOption 2 or 3.
However, does it mean it doesn't dump out any fields with fieldOption 0? Or
it means every single fields are being audited? The later one can'e be
Hi,
In many cases when something has a 0-value, the row is removed from the
def-file.
In this case, there is only 50 fields that is audited.
The fields has the flag set to 1 which means 'Audit'.
No 'Copy' or 'Audit and Copy' is present in your def-file.
Best Regards - Misi, RRR AB,
FYI, I followed up with development on this issue and we couldn't
duplicate it in house. Adding or upgrading a valid license (i.e. not
expired) through the Administration Console to an AR System 7.1.00
server running on Linux worked just fine.
Do you have a defect number logged against your
Hi List!
I have a problem with Change Management 7.0.2 patch 4, ARS 7.0.1 patch 3 WIN
2003 SQL 2005
In specific with Task Groups, when the RFC is Implementation In Progress
the first Task is Assigned but when it is Closed with Successful the next
sequence Task is no awaked and keeps staged
And a happy Thanksgiving weekend to you.
Dave
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Daniel Bloom
Sent: Friday, October 05, 2007 9:55 AM
To: arslist@ARSLIST.ORG
Subject: ARSlist Awards all but software
TGIF !!
The cat gets to sit in the front seat on long car rides.
Your cat gets taken out to dinner more often than you do.
Has anybody used this tool OpenOffice.org? How long has it been around?
I just got a link to download it while updating java on my laptop to
download it for free. Its description sounds good and I'm tempted to try it
out.
This is the link..
http://java.com/en/download/javacom_update.jsp
Joe
It's an open source office replacement...it can import and save to most MS
Office document versions. It comes standard with most Linux
distributions...I use it on my home machine (Ubuntu)...it's a pretty good
suite
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Yes, I've used it on and off for many years. I believe it became Open
Office in 2000 or 2001 when Sun acquired a product that I think was
called Star Office.
Is it a good product? Well, for a free product, it's excellent. As
competition for something like Office, it doesn't hold a
love it.. use it at home.. alot..
better in my opion than the MS stuff..
I like the export to pdf and many other formats..
On 10/5/07, Joe D'Souza [EMAIL PROTECTED] wrote:
** Has anybody used this tool OpenOffice.org? How long has it been around?
I just got a link to download it while
Dave,
I know Misi has already guided you to one of her tools for achieving this,
but I wanted to point out your qualification
'TR.Priority' != 'DB.Priority'
will always be evaluated as true when DB.Priority is NOT NULL when there is
no change to the Priority value when the DB.Priority value is
Even better, Google search for Open Office Portable.
The entire Open Office suite (word, excel, powerpoint, access)
can be installed to a flash drive. Now you have a free office suite
that can travel with you without the need to install anything on the
actual computer. It comes in handy if
Hi,
We are using Remedy HelpDesk 6.03. Does anyone know if there are OTB
reports on Mean Time to Repair metric?
I know of (and use) the Hours to Resolve field so could just do
calculations with that, but I would be interested to hear if anyone has
other suggestions to report on this
I pulled this from a summarized list of features that OpenOffice.org
supports.
Writer a word processor you can use for anything from writing a quick
letter to producing an entire book.
Calc a powerful spreadsheet with all the tools you need to calculate,
analyse, and present your data in
Joe,
Misi is male not female..
Dave
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Fri Oct 05 13:48:19 2007
Subject: Re:
Joe,
You are indeed absolutely correct!! I am actually a new addition to my team
and looks like my fellow developers have used TR heavily!! It's everywhere
:( After the great debate here on ARSList, I have a greater and better
understanding of TR v/s DB values. Believe it or not, the moment I
Are the field label and DB name the same for Assigned Group? If they
are different you will want to make sure to use the DB name in the table
qualification. The label name will work if searching from the form
itself but you need the DB name for the table qualification. Try
copying the search
I use it pretty extensively outside of the office. I even installed in on my
kid's computers for them to use for school work (beats buying multiple MS
Office licenses). They seem to be able to switch between MS Office and OOo
pretty seamlessly. If your looking for something that can read and
Dave,
The use of TR is pretty entrenched in people's minds. If your fellow
developers give you any grief about you not wanting to use TR values, send
them here and we'll edu-ma-cate them. :-)
Thad don't use TR values ever Esser
Remedy Developer
Argue for your limitations, and sure enough,
Hours to resolve in my opinion is more the total time of outage, and in a
very strict sense, not the time taken to repair.
Time taken to repair in a strict sense is the time a technician starts on a
job and finishes it. If the technician revisits the job at different times,
its the total of all
thanks for that full explanation!
Julie
Joe D'Souza [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
10/05/2007 02:53 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Mean Time to Repair reporting?
**
Hours
I remember reference to a whitepaper titled ITSM 7
Notifications White Paper or something close to it in
one of the books.
I can't find anything like it on support site and BMC
support says they don't know about it. At least the
guy I asked said he doesn't know about it.
The title sounds
So far fortunately I am yet to have any problems with it. I have on 2 occasions
installed Patch 5, both on MS-SQL 2K5 and Windows 2K3. I've had no problems
with it. I have however installed patch 5 after installing the previous patches
sequentially as either the previous patches were already
Hello list,
Has anyone seen any issues with Remedy Client 7.1.00 (the latest Client)
on ARS 6.03 patch 20?
For example, if you open two Remedy Support Console at the same time,
your Client crashed.
Thanks
Tai
___
Ah, funny question you ask William. What do I seek?
It's a few notches below the secret of the universe.
I just want to be able to understand ITSM 7's
assignment on-call notification scheme and be able
to do some reconfiguration/customization.
I don't know what exactly would be in this white
There's a section in the BMC Best Practice Process Flows for ITIL Change
Management white paper on notifications...
http://documents.bmc.com/supportu/documents/57/45/65745/65745.pdf
Maybe that's what the reference is to?
-David J. Easter
Sr. Product Manager, Service Management Business Unit
What exactly are you looking for? A list of all the notifications in
ITSM7?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, October 05, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7
Hey Tai,
I have that client with ARS 6.03 patch 21 without any problems.
Connecting to 3 servers and just tried opening all 3 consoles. No crash.
Dylan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nguyen,
Does anything like this exist for Service Desk?
17-Oct-2006 (White Paper) BMC Best Practice Process Flows
for ITIL Incident and Problem Management PDF
http://www.bmc.com/supportu/documents/56/78/65678/65678.pdf
-David J. Easter
Sr. Product Manager, Service Management
William:
To give you an example, I am looking for answser to
this question:
(1) When on-call flag is turned on for any group, all
regular assignment notifications (emails/alerts) for
that group that normally go to the members based on
member's notificatin preferences suddenly stop. Only
the
Ok, since you said the name moose.
We need someone to take a photo with a moose under the BMC logo.
And Happy Friday
Howard
On 10/5/07, Daniel Bloom [EMAIL PROTECTED] wrote:
**
We have enough votes for BMC Remedy Beyond the Call of Duty
and the ARSlist MVP Awards.
This doesn't mean
All seriousness aside, after my boss and I just spent the morning trying
to explain ITSM 7 application behavior to the assembled multitude of
IT staff here (most of whom have almost 10 years of experience with Help
Desk 3, 4, and 5.5), my assessment is that any photo of a large moose
would be
Hi, David Easter and Fellow Listers:
I'm sure this question has been posed before. I've noticed that for at
least the past year that all of the product document PDFs have numbers for
filenames. Although, I will always have a preference for the dark ages of
books, I've adapted to the PDF
Joe,
I have use OOO for a few years now. While I think it is very good for
a free software it is a bit more rough than M$ Office.
I have not really had a use for Impress yet. ( But I also have no use
for PowerPoint either.)
I have not really had a use for Math yet. ( But I have no idea what in
Hi,
What i can think of right now is, change the filter name which does the push
to end to end with `! so that it doesnt go through the usual filter phasing.
Then once the record is pushed, give a APPLICATION-RELEASE-PENDING process.
This should have committed your push. Then delete the record.
Michelle, glad to see you back on the list - I've missed you!
Actually, if you're referring to recent patches like 7.0.1 p4, there was a
documented bug on that very issue - a more recent version actually fixes the
links and uses document names. Not sure if that takes care of the version
60 matches
Mail list logo
