Hi Tom,
Does this work if you login to the server and execute the command from a
shell using the same user that the ARSystem was installed as?
Have you checked the permissions on the file?
Have you checked the hash-bang at the first line of the script so that it
points to the perl executable?
Hi all!
I was wondering if anyone has ever done closing an incident from the
Requester Console? Can anyone share their experience? I know that from
the Requester Console there is a Reopen and Cancel buttons but no
way to close the incident from there without having to go to the
Incident
I want to convert a file in a pdf file with a button inside Remedy, I try to do
it throw command line in ms-dos but the pdf file is created with nothing
inside. I use: acrobat C:\text.txt C:\text.pdf.
Any ideas?
___
Hello,
We are facing some issues after upgrading Email Engine from 6.3 (patch 14)
to 7.1 (patch 1) on our test and dev instances. After upgrade, email engine
is unable to send mail. Mails just remain in the queue with 'Send Message'
status set as 'Yes'. 'AR System Email Error Logs' form and
**
Try this: http://www.verypdf.com/txt2pdf/index.htm
it's freeware, converts textfiles and has command line
Saludos/Regards
Luis Aparicio Gutierrez
IBM Spain, ITS (Integrated Technology Services)
IT Specialist
ITIL Foundations Certified
Ramón Zaragoza García [EMAIL PROTECTED]
Sent by:
Hi Manu,
Follow the instructions in the administering the email engine guide on applying
your application service password to the email engine. I found an easier way
than that mentioned was to modify the emailstart.bat file and add the -p
password option to the java command in the file. Run
Just for your information, I've received Software Defect number
SW00285399 for this, and it is supposed to be addressed in the next
release (not patch, so it will be 7.5) of the Email Engine.
--
Met vriendelijke groet / Kind regards
Michiel Beijen
Hello everyone,
We have a SAP XI which has a published web service which I am trying to
connect to.
I managed to create a simple form and filter and load the WDSL file which
someone kindly sent me.
The filter fires on a modify and I get an error ARERR [9130] An exception
occurred from
The script does work when run as root.
Permissions are -rwxr-xr-x so anyone can execute it.
I tried to call perl -v outfile but I'm still The system cannot
find the file specified.
I'm stumped.
Tom
On Jan 22, 3:14 am, Misi Mladoniczky [EMAIL PROTECTED] wrote:
Hi Tom,
Does this work if you
And you Remedy server runs as root?
It still sounds like the perl binary is not found in your path for the user
that Remedy runs under (or it is lost from the path statement inside the Remedy
server.
Try listing the environment to a text file from inside your Remedy server just
to see the
It has to convert a lot of types of files, like acrobat writer.
Thank you
De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En
nombre de Luis Aparicio Gutierrez
Enviado el: martes, 22 de enero de 2008 12:20
Para: arslist@ARSLIST.ORG
$PROCESS$ @@:which perl /tmp/remedy_which.txt
Will tell you which perl it is trying to use -- if it can find one.
Just a sidenote -- I would probably push a value to a form -- with a filter
on it - to run the perl vs from an AL.
-John
On 1/22/08, Grooms, Frederick W [EMAIL PROTECTED]
Elinore,
My initial curiosity makes me ask:
- what audience do you want to quickly close incidents from here?
- why do you want them to have a quick link vs opening the incident and
providing information before closing? Considering that your support groups are
already working on them.
Besides
Hey everyone- I'm still having a problem setting the application order
in the home page of 7.1. I have the display order set the way I want,
but there is a header being pulled from somewhere I can't find and they
are in alphabetical order based on that- so it ignores the display
order.
How
Ok, it's the label for the application.
For anyone else who is having this problem- on the applications object
list, right click the application and change the 'label' field.
Thanks,
Chris
From: Action Request System discussion list(ARSList)
Hello,
I was wondering if any of you were using Remedy and Clarity.
If so do you have the two products integrated? What do you pass back and
forth? Incidents? Changes? Other?
We have both products and are looking to integrate them and are interested
in any information you would be willing to
Not sure if the question is well understood by me, but this is OTB feature
of Remedy.
Requester is provided with a field 'confirm resolution' and the 2 values it
carries are to 'reopen' the case and to 'close' the case. The 2 value chosen
in effect closes the ticket.
Am talking about 6.3
Rgds,
I got it to work. I was not returning a value, so the command @@:/usr/
local/lib/perl5/site_perl/5.8.7/Custom/alert.pl works.
Not $PROCESS$ @@:/usr/local/lib/perl5/site_perl/5.8.7/Custom/alert.pl
Thanks all.
On Jan 22, 9:41 am, John Sundberg [EMAIL PROTECTED]
wrote:
$PROCESS$ @@:which perl
Hi,
I'm running into some pretty bad performance problems with what should
be a pretty simple setup for Remedy and ITSM 7. Our help desk users are
experiencing delays of up to 30 seconds just when pulling up the
dropdowns for the Operational Categorizations. They're experiencing
delays from 45
Can you execute the query that took the 25 seconds from the ARS Server
Machine? I assume you executed it on the SQL System...
Has it always been this way, or has something changed lately?
One thing to check is the Network connections/performance between the SQL
Server ARS Server (I like
It is not.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, January 22, 2008 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Terrible performance - 6 concurrent users
**
Never hurts to look at the obvious
Rabi, we had another kind of midtier error while
running JRE 1.6.x because tomcat was not able to
detect the path. The error went away after JDK was
installed.
The compatibility matrix says to use JDK instead JRE.
Why dont you give it a try by installing JDK 1.5.x or
1.6.x?
Thanks,
Mohan
---
Exactly same release, same situation !!. We have a server with 24 GB of
memory an 16 CPU !!, but still we support only 50 User !!. We are going to
investigate
.
Giancarlo Corgnati
Devoteam Italy
_
Da: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Per
We've only been live for 3 weeks now and they've been complaining about
performance for the past 2 weeks - which is about when everyone started
really using the system. So there haven't been any major changes (no
patches, no big customizations).
I'll check the network settings and ensure we
Never hurts to look at the obvious first. Is your server running in
Development Cache Mode?
Leonard
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Tuesday, January 22, 2008 8:42 AM
To: arslist@ARSLIST.ORG
Subject:
Since you are using SQL 2000 you might want to use Perfmon through SQL
to capture queries to the DB lasting more than X seconds.
Run it for a few minutes and see what table/s are slow.
Run something like this to the trace file you set up with perfmon to
look at problems;
Select * from
Mohan, it appears you are talking about error in Mid-tier because of issues
with JRE/JDK on mid-tier server.
If you are, my issue is totally different because it's related to JRE/JDK on
my local PC on which I'm running Remedy Admin. Working with Web Services in
Remedy admin requires JRE/JDK on
I have heard others say that using a RAID 5 array for your DB provides a
substantially diminished performance environment. You should use RAID 0 or
0+1. There is an increased risk to redundancy, but the performance is far
better.
Rick
On 1/22/08, gcorgnati [EMAIL PROTECTED] wrote:
**
Chris
I looked into the integration of Clarity and Remedy at a previous
employer. A company called Xinify has developed several packaged
integrations between the two products available for purchase. According to
Clarity documentation, you can integrate the two systems yourself using Web
Rocky Mountain BMC Remedy User Group Meeting
Sponsored by Rapid Technologies
When: Wed, January 23, 2008
Where:
Inverness Hotel
200 Inverness Dr West
Englewood, CO 80112
Rapid Technologies cordially invites you to attend a complimentary
RMRUG meeting that will be held on Wednesday,
Harry,
I've heard of problems in the past where a Windows screen saver would
consume large amounts of server resources.
HTH,
Kelvin
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Tuesday,
Some of the obvious issues to look into do include the screen saver and
I would recommend the simplest possible one. Also, ensure your
application and sql server are on the same subnet using at least 1GB
connections. Also it doesn't sound like your SQL server is configured
very well disk wise.
I know that I am coming into the conversation a bit late, but after
reading the thread, I thought that I would offer up a few comments for
consideration.
Running scripts and applications as the 'root' user on any *nix platform
is just plain poor policy. First, the script or application is
LINUX,Apache with Tomcat
Upraded from 6.03 p20 to 7.1
I can login into config page but get java errors when I try to click
on cache settings or log settings:
type Exception report
message
description The server encountered an internal error () that prevented
it from fulfilling this request.
Here is an Interesting Article about Raid performance on SQL Server you might
want to read:
http://blogs.zdnet.com/storage/?p=131
http://blogs.zdnet.com/Ou/?p=484page=3
Might help on your Raid setup.
Also Have you tried Upping your Min Threads to 3 and Lowering your Max to like
8?? I
I'm trying to modify a ticket via command line.
Here is my call on the command line:
C:\Program Files\AR System\RUNMACRO.EXE
-d C:\Documents and Settings\All Users\Application Data\AR
System\HOME\ARCmds
-e TEST -x Server -U User -P Password -p
Request=CUST000
4854 = -p Title=Mr.
Hi Gary,
I believe you need a Modify-bulk command to actually perform the
modify. I am not sure how necessary those hex '01' characters
peppered throughout the macro are.
TEST
Set-schema: SchemaServer
Query: 1=$Request$
Modify-bulk: 536871039=$Title$
end
Good luck!
Julie Rockwood
At 02:25
Hi All - I have a client that wants to fill in a field with a path to an EXE
then through MidTier press a button to open the EXE. When I do a run process
it does not open the EXE any ideas?
I have tried run process = C:/air/rbair.exe
Run Process = PERFORM-ACTION-OPEN-URL new
Security through a web browser prevents execution of client side code
through the browser. You won't be able to accomplish this action.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie
Sent: Tuesday, January 22, 2008 5:01
Has anyone seen this error when attempting to start a netcool-Remedy
gateway, and does anyone know what might be causing it?
Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER': WAITING
...
Jan 22 19:18:58 2008: G_REMEDY :Debug: Reader 'SERVER_READER': Received
IDUC dat
a message.
Jan
Hi Lisa,
Thanks for your insight. The reason for wanting a quick close button
on the Requester Console is that, on our end (operating company), we
can only take the incident up to complete/resolved status. All of
our clients who logs their support issues on the console are the only
ones who can
L G Robinson wrote:
When sending email notifications using the Notify action in a filter,
I thought that it was possible to add additional email headers to the
outgoing email message by appending them to the end of the Subject
I believe that hack only worked on some platforms, and wouldn't
Hi All,
I am trying to run webservice on ITSM7 but getting below error
ARERR [8939] The AR System Plug-In server is not responding.
Cannot connect to the system at this time. Contact your AR System
Administrator for assistance.
I restarted the AR System Plug-In server also
What version of AR and what version is the Remedy Gateway from Netcool at?
Although, I have not seen the exact error, I have seen something similar a
while back and am wondering something has changed in your gateway configuration
files which is causing this error. The error reporting mechanism
Turn on arplugin.log and see what the error tells you
--
Jarl
On Jan 23, 2008 7:35 AM, suman goya, [EMAIL PROTECTED] wrote:
Hi All,
I am trying to run webservice on ITSM7 but getting below error
ARERR [8939] The AR System Plug-In server is not responding.
Cannot connect to
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