I will be out of the office starting 12.09.2008 and will not return until
22.09.2008.
Service Desk: Janker August
Remedy General: Christoph Sommerlik
Remedy Nafta: Janette Galvan-Diaz
Remedy (SIMS) Categories and Groups Change Management: Janker August,
Janette Galvan-Diaz
eMail to all
Hi,
In SRM 2.2, I have created a service request that uses an AOT with an
attached template. However I can't see that the fields preset in the
template are being applied on the incident. Should I assume that somethings
gone wrong with the install? My understanding was that if I am registering a
On Thu, 2008-09-11 at 20:23 -0400, James Pifer wrote:
I'm trying to install ARS 7.1 on SLES 10. I've tried both SLES 10 SP1
32bit and SLES 10 SP2 64 bit. On both systems I get about the same
error:
# ./ar_install
./ar_install: line 4595: release-notes-sles-10.2.0.12SUSE: command not
found
Hi all
Fusion have a contract requirement for a experienced Remedy Consultant
with good knowledge of ITSM7 based in the UK.
If anyone is interested please contact me offlist. This would initially
be a 6 month engagement and regrettably we cannot sponsor work permits
on this occasion.
Regards
Dear List,
4 Month Contract to Hire in Lyndhurst, New Jersey. Candidate must have
7.x experience. Conversion salary is between 70-75K. Only need someone
with 2 years experience.
What our client does:
Specializes in accounting and advisory services. Other services offered
include auditing,
Hello listers,
I'm considering installing multiple instance of ARS 6.3 on the same box.
Instances will share the same database.
Anyone did a performance comparison between single and multiple instances?
Does it bring a better usage of the server resources?
Thanks for sharing.
--
View this
Instances will share the same database.
One thing to consider is that sharing the same database appears to
imply that you'll be putting both instances into the same server group -
and server groups aren't supported for multiple instances on the same
physical server.
-David J. Easter
Sr.
Dear List,
I have an interesting opportunity. Our Client (Client is a Billion
Dollar Organization - Well Established) in Melbourne Australia is
looking for a talented Remedy Developer well versed with V. 7.x to take
a permanent position with them in Australia. Interviews will take place
Dear List,
I have had this open for roughly 3 months and we still have not found
the right fit. I need an individual who wants to be hired. I cannot
take straight contractors at the moment. Must have experience with
7.x/ITSM/and Implementing as many modules as possible.
Technical
Joshua - Please email me offline regarding this position.
Thank you,
[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kitchen, Joshua T
Sent: Friday, September 12, 2008 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Job: Remedy
I am trying to do set a field to specific format using the functions but can
not get exactly what I want. It is a 5 character string and needs to end up
as a 5 character string. The pattern is that I leave all leading 0 and pad
right up to 3 - the number of leading 0 if leading is more than
Dear James:
The bug simple. It does a character comparison rather than a number
comparison. Compare the strings 5.3 versus 5.10. The fives match.
The dots match. Three is bigger than one. Thus you are trying to
install a lower version on a higher server. I just replaced the
comparison with
Raido, I don't think it works that way. Are you certain that the fields that
you are mapping questions to belong to the template form? Or do they belong
to the Incident form?
My understanding is that you create the Incident, which then kicks off the
template associated with it.
Drew
We used to have this type of config on a reporting server before. One AR
server was updated weekly (SQL restore) and the other monthly.
I our case there were only read actions happening. The server that it
was on was not a very wow machine (2 x 2ghx CPU, 4 gb RAM) and it
handled it. At the time
You also need to map the fields on the SRD.
Mahesh
On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja [EMAIL PROTECTED] wrote:
** Hi,
In SRM 2.2, I have created a service request that uses an AOT with an
attached template. However I can't see that the fields preset in the
template are being
Hi all,
Wanted to bounce this off the group to see if there is an easy and safe
way to increase the size of the Entry-ID Field (1). We are currently at
a length of six on the Homegrown helpdesk app, and after 10 + years
using it, we are about to roll over ID# 99. What I want to do is to
Thanks,
So even if I register that template with the AOT this does not mean that the
template will be automatically applied when an Incident is created from a SR
? I thought I could just specify the classification etc. in the template so
I don't need to map all the fields.
Then what is the point
Hi Gary,
You got my brain cells working on friday...thanks for that.
Try the following out for first 5 scenarios.
Set fields on the field that needs to be set in following sequence.
1.LEFTC($FIELD$, 2)
2 RPADC($FIELD$, 5, 0)
Still working on other scenarios..just wanted to through this
Hi dear listers
I need reset incident id on form HPD:Help Desk, I try reset entry-id on table
arschema for HPD:Help Desk and Ticket Num Generator after that reset remedy
services, but not work, appear the next id of the last request+1 =(
Any idea?
We have:
Windows 2003 Advance Server
BMC
Hello Listers,
ARS 6.3 Patch 14
AREmail Engine Patch 21
Remote MS SQL2000
Windows 2000
Has anyone ever seen this error message show up after starting the
AREmail Engine?
The AREmail logs stdout.log reports a successful start but no email is
being processed by the system.
Is the RegQueryValueEx
Try reseting Request ID of HPD:CFG Ticket Num Generator.
-Original Message-
From: Guillermo Alfredo Torres Barron [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Fri, 12 Sep 2008 12:08 pm
Subject: Reset id on HPD:Help Desk
**
Hi dear listers
I need reset incident id on form HPD:Help
Hi Gary,
Alright..here is the answer for
00956 goes to 00900
If the field you are using is called Assigned To then,
An active link with Run If of
('Assigned To' LIKE 00%) AND ( (NOT ('Assigned To' LIKE 000%)) AND (NOT
('Assigned To' LIKE %)))
and the If Action(in sequence) should be
1.
Hi Gary,
How about this.
As you have leading zeros you must have the numbers in a character field.
Copy them into an integer field to drop the leading zeros and then copy back
to a character field and apply the following logic by doing a character
count.
If there is one character left
List,
I just upgraded to AR Server 7.1 patch 4 and subsequently Approval
Server 7.1 patch 4. When a change request is being processed and a
approval is suppose to be attached to it the approval process just hangs
up and does not do anything. Has anyone every had this happened before.
We are
Ron,
I would think that any DBA should be able to get the job done. (And
much faster than going through the ARS server.)
However, while you are at it... I would suggest that you change the
length back to 15 so that you never have to do this again.
--
Carey Matthew Black
Remedy Skilled
View fields don't work in Search Mode? The reason why I ask is that I
have a Display form that doesn't need to be opened in modify or new
mode (which I don't want it to). But my view fields are not working in
Search Mode. BOO HOO!!
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408
To be more specific, I'm try to run some html code to do:
a href=mailto:[EMAIL PROTECTED] Email/a Only the
email address is going to be dynamic and determined by a temp field.
AR Server 7.0.1 Patch3
Windows 2003 Server
Lisa
From: Action Request System
Why not open the form in dialog mode?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, September 12, 2008 12:09 PM
To: arslist@ARSLIST.ORG
Subject: View Fields in Search Mode
**
View fields
You may want to consider setting it to 0. We have one of our forms in
our system set to 0 with a prefix. That basically gives you ISS1, ISS2,
ect, and it automatically grows one character when it needs to ISS10,
ISS100, ISS1000, etc.
Since it sounds like your IDs are all numeric and you are
Hi Gary,
Along the same line of thought, except that once you've copied your string to
an integer, you may as well work with the integer. This can be implemented with
5 active links or filters.
1. Set ZTmpInteger to OldString and set NewString to NULL
2. If ZTmpInteger 10 then
Or, you could have an active link do a Set Fields on Window Loaded.
Leonard
-Original Message-
From: Action Request System discussion list(ARSList)
[ mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E Civ USAF AFMC
96CS/SCCE
Sent: Friday, September 12, 2008 10:19 AM
To:
Gary,
Why does RPAD not work? AKA: RPAD($field$,5,0)
I must not understand something about your question?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
When you open the form (window open), are you initializing the view
field to $DEFAULT$ ?
We have Active Links that initialize our view fields to $DEFAULT$ when
opened (you obviously have to have the attribute set to the URL) and
they appear to still work even when I open them in search mode.
I'm not sure how I could force a user to open up the form in the User
Tool in Dialog Mode.
I can certainly to an active link to do a set fields, but what type of
field would I be setting? I can't do a text field, a View field doesn't
show up in Search Mode..
I'm thinking about possibly
Great.. and I hope it worked for you after that? :-)
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message
From: James Pifer [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Friday, September 12, 2008 7:51:10 AM
Subject: Re: Can't install ARS 7.1 on
Can you do that with a PERFORM-ACTION-OPEN-URL instead? Do you want
it basically to open your Email client with the address filled in? If
so, I think that will open the associated mail client.
Craig Carter
Software Engineer, RSP
-Original Message-
From: Action Request System
Thats exactly what it did on Solaris too on ARS version 6.3 if you were on
solaris 5.10 where the minimum version expected was 5.6.. On tweaking the
script to a lower ASCII value like 4.0 it worked..
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original
Yes, I just tested the PERFORM-ACTION-OPEN-URL option with a button, and
it works wonderfully! Thanks so much everyone for helping think this
through!!!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
View fields show up in search mode but you have to set the value on
open. You could probably just set the value on window open to the URL
but it sounds like you really want to open the mail client. If so, just
fire the AL you suggested below on window open or window loaded.
Craig Carter
The only problem with that approach is the sort order gets messed up.. Since
the Entry ID is a character field the sort order would be something like
1
10
2
3
4
5
6
7
8
9
That sort of sucks sometimes. You can sort of overcome that by changing your
sort order of the form to the Create date and
Raido,
The template should be applied to the incident when the incident is created.
This is done via a filter. If you had your categorizations fields populated on
the incident template, then these fields should be populated on the incident
form when instantiated.
Do you have any fields on
Since they are all numeric, you may be able to create an associated
integer field you could use for the sort but I agree, this can be a pain
at times with character fields. One of the other downsides is trying to
parse a Request ID like from another string (ie; subject line in an
Email--which we
I'm getting several user on our web client that are getting Caught
Exception 't.LoadResultList' is null or not an object when they go to the
incident mgmt console. Has anyone seen this before? I cannot recreate it
on my machine.
ARS 7.01 patch 5
MidTier 7.01 patch 5
Not that I know what caused it or corrected it but my email engine came
back to life.
BMC Support had me run the EmailStart.bat in debug mode which indicated
a successful start up but eventually I saw --- Email Daemon Exception
in thread --- repeated over and over on the console (dos cmd window)
Hi Thad,
Thanks a lot
This was what I was trying to figure out from workflow perspective(only 1
active link and no new fields)...however...lol..it will take me a good amount
of time to understand this.
Thanks again..
Regards,
Chintan.
--- On Fri, 9/12/08, Thad K Esser [EMAIL PROTECTED]
Sorry I feel stupid but this issue was issue to fix, I was trolling
through the ar.conf file and noticed that this was there
Approval-Server-Suspended: T
So I changed that T to F, restarted the AR Server and it works like a
charm. Something so simple, but if anyone has issue with approval
Glad to help.
Working from the inside:
TRUNC($Character Field$) - This takes the character field and
returns an integer without using a separate integer field, effectively
chopping off the leading zeros.
(LENGTH(TRUNC($Character Field$)) / 5) - Dividing the length of
that
Thanks once again.
This will make life easier.
Regards,
Chintan.
--- On Fri, 9/12/08, Thad K Esser [EMAIL PROTECTED] wrote:
From: Thad K Esser [EMAIL PROTECTED]
Subject: Re: Help parsing a string in a set fields
To: arslist@ARSLIST.ORG
Date: Friday, September 12, 2008, 12:40 PM
**
Glad to
Its not just you.
I had asked the same thing in a CMDB class and the response was that the
DSL data comes from a Third Party service, and so most BMC software isn't
in it. You'd think they'd take the time to add it in.
This goes back to my CMDB question from a few days ago. It would be
Thanks Carey. BMC finally responded to my query and they confirmed that a
load balancer is *not* required in order to set up a Server Group. However,
they did explain that without the load balancer the clients would have to
connect to the individual server names rather than the group name (what
Thad,
You are the king of functions. I would never ever want to maintain your code,
yet I, a mere mortal, humbly bow before you in awe of your most amazing and
creative use of set fields.
Julie
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Thad
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