Re: Multitenancy in a Large Enterprise

Hi Norm I don't understand your objection. A company is only 'atomic' if it is a singular unit for all attributes, including permissions. If it is not, then you need to consider the organizational sub-units that ARE atomic as your 'company' records. In all likelihood, if you are dealing with

Charles Roth is out of the office.

I will be out of the office starting 07/02/2007 and will not return until 07/09/2007. I am currently on vacation and can be contacted by calling my cell phone 864 431 2961 ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Midtier using RPC but ars is not configured to

* SOLVED * Hi, Thank u Hugo. We finally solved the ticket. It was not necessary to upgrade Midtier. We have introduced the variable of tcp port on the weblogic start script and IT WORKS! We have create this entry on the startManagedMidtier.sh: export ARCTCPPORT = 1234 Thanks a lot,

Re: Field names in a list

Rob, I have now updated our rrrDefFieldList-tool to include field labels. This tool runs on def-files and produce a list of all the fields in the file. It does not connect to the server or the network. The result is a semicolon separated text file that you can open in Excel. The listed

Temporary Feilds Hidding

hi friends i m using ARSYSTEM 7.0.1 and i m having problems in hiding my values which are coming in the character field which is for temporary storage and also i cannot remove them coz all the functionality is greatly dependent on them 1. i tried to use hidden property in the character field

Re: Temporary Feilds Hidding

Manuj, We have our fields that are used for calculations on a special view that is only used by our admins. Another trick is to put them on a tab on a page field. Set the tan permissions so that only admins can view the tab. Dave -- [EMAIL PROTECTED] (Wireless) -

Re: BMC Remedy Incident Management 7.0.02 installation query

Rosemary, This is something that has worked at times in the past for me...it's not specific to Incident Management but ARS installations in general. When I notice the installation hangs on the 'Restarting server' message I open up the Windows Services dialog and manually start (or restart) the

Re: Temporary Feilds Hidding

hey Dave, thanks for that suggestion but i m using this for customers and for all customers the values set in these tmp fields are responsible for working and they are not having permission for all users than it will not work and hence declining the functionality i m basically working on the

Re: Temporary Feilds Hidding

No change to permissions on the fields is required and they will be available for workflow. Even when the fields are only displayed on an admin view they will be set properly for any one. They non admins just don't see them. Same with tab set with only admin permissions. Workflow still arts

Re: Temporary Feilds Hidding

Please excuse spelling errors. I haven't got the thumb and eye coordination down with my blackberry this morning. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To:

Re: Reporting form permisions

Yeah, sorry for the typo, I meant use the Assignee Group field on the Report form to specify which groups can access that specific report. On 6/30/07, Rami S Ayoub [EMAIL PROTECTED] wrote: ** You mean by using Assignee Groups , creating new Assignee groups and select them on the report form

E-mail Submit from BlackBerry Device

Has anyone implemented a submit action from a BlackBerry device? I just need for a BlackBerry user to answer a yes/no type message and have it submit a form I can fire the workload from. I tried setting up a HTML message per the manual but it doesn't work. The incoming record shows Parsed and

Re: E-mail Submit from BlackBerry Device

Chris, Yes, I have. One way is to use an HTML Form message with a Submit button that posts the user's response to a non-gui web application. This web app receives the posted response and using the ARS API, sends the response to Remedy. Another way is to create a gui web application which the

ITSM Notification Attachments

Good morning folks, Does anyone know if there is a way, without changing the workflow, to not send artask attachments from ITSM 7.0? Is this a configuration setting somewhere? Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 The information in this e-mail, and any

Re: E-mail Submit from BlackBerry Device (U)

UNCLASSIFIED We use email (mailbox or Blackberry) to submit, update or to change a ticket's Status. All of the workflow is dependent on the recipient replying to the message and typing specific keyword(s) to the Subject line. We must use plain text, so whatever the sender types to the body of

FUN: Kinetic Request works with the iPhone

We got a couple iPhones this weekend. Tried them out with Kinetic Request -- we were able to create requests, check status, etc... using the iPhone. FUN. yes - the iPhone is totally sweet. -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work

Re: Multitenancy in a Large Enterprise

I think, perhaps, folks are misunderstanding my use of the term atomic. Atomic, from a database design perspective, means cannot be broken down any further. For example, if you have a customer record and put one field on it to capture the customer's entire address, that field is NOT atomic. That

Re: ITSM Notification Attachments

Shawn, I think that this is solely governed by the filter action in NTE:NTS:Email_200_SystemNT. The sys:Notification form does not seem to have a flag that enables or disables this workflow. If you notice that the other two filters relating to NTE:NTS:Email_200_SystemNT suppress the

Re: ITSM Notification Attachments

Thanks John, My CIO determined that we should not customize anything in the ITSM suite, but in this case I think I'll need to. The other solution I came up with is to block the attachments with Exchange, but that is not a good solution in my opinion. Thanks for the feedback and I'll try to push

Re: Multitenancy in a Large Enterprise

Hi Norm OK, I understand what you mean by atomic then. Does this imply that the Company name field must be unique in ITSM7? In ESS this is not the case and you can have several records for the same company with different Division, Department, Address values, company codes etc. So in ESS you

ITSM 7 Windows server

Hi We are currently preparing to implement ITSM 7. Our companies preferred environment for Remedy is Windows 2003 with SQL Server 2005. It is predicted that we will need to support 1000+ concurrent users. We will need to perform load testing to attempt to discover the limits of ITSM 7 on

Re: Kinetic Request works with the iPhone

From what I've heard, that's about the only thing that works on them. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: ITSM 7 Windows server

Phil, lots of people run on Windows 2003, and with the multi-CPU boxen out there now, it scales pretty well. There is a white paper on sizing hardware for ITSM 7 - download it from Support. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

FW: Field names in a list

I am looking for documentation on the .Def format...to be able to decode it similar to what Misi has in this utility. I searched the list and the pdfs (v7.x). Is this info posted somewhere? Stephen -Original Message- From: Action Request System discussion list(ARSList)

Re: FW: Field names in a list

No, not really! You can slowly figure things out by simultaneously looking at the def-file and the ar.h-file in the API. The XML-definitions are easier. Unfortunately, they tend to become huge. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License

Re: FW: Field names in a list

Would anyone out there have notes they would be willing to share? I would like to create a Class (in .net) that could be used to decode these values so that it could be added to any ARS API .Net project. Stephen -Original Message- From: Action Request System discussion list(ARSList)

Re: FW: Field names in a list

Stephen, Uh... why not use the API to get the values? The def file format ( def or xml ) is not guaranteed in any way shape or form. BMC could choose to encrypt the objects at the ARS server before shipping the object back to the client API. Or they could just radically change the file format

Re: FW: Field names in a list

I want to be able to use a .def file as input. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, July 02, 2007 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: FW: Field names in a list Stephen,

MidTier 6.3 Options for Intel-based Mac OS X Users

I'm wondering if any listers have had success with MidTier v. 6.3 on Intel-based Mac OS X with any other browser than Netscape 7.2+? I'm well aware of Remedy's compatibility matrix which only supports Netscape 7.2+ for Mac OS X (which is hardly a good answer for me to relay to my user base or to

Retaining Remedy Emails in Outlook

Some of you may remember a few versions ago, when the email engine would hang if there were any emails in the Inbox of the Remedy email account. We just made up a rule to delete or move them, and that fixed the problem. I'm on v7.0.1 p2 now, and it's deleting them without any rule, and I don't

Re: Retaining Remedy Emails in Outlook

Hi Rick You could always create a separate mailbox and set up an Outlook rule to copy incoming emails received by the Remedy mailbox to the new mailbox. Also include the new mailbox in the BCC field for all outgoing emails. That might work OK and would also keep the Remedy mailbox light and

Re: Retaining Remedy Emails in Outlook (U)

UNCLASSIFIED Does v7 have an AR System Email Mailbox Configuration form? 6.3 does and on the Advanced Configuration tab is a field, Delete Outgoing Notification Messages - -Yes or No We have the AR System Email Mailbox Configuration Delete Outgoing Notification Messages = No to keep the Inbox

Re: Retaining Remedy Emails in Outlook

Hi Rick I believe it is a setting on your Outlook account, rather than the Remedy Email engine. there is an option to save the messages or delete them once they have been downloaded. hope this helps! Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh

Re: Retaining Remedy Emails in Outlook

This is how we toss responses to notifications to the mailbox where Rem-Mail processes them - we use a rule in Outlook to redirect them to the other mailbox, then delete them. To retain Sent Mail you may have to add the line to the EmaiDaemon.properties file: com.remedy.arsys.emaildaemon.your

Re: Retaining Remedy Emails in Outlook (U)

7.0 has that option to delete, but that just controls whether the items are deleted from the Email Messages form - NOT Outlook. Or are you saying that the setting has a dual purpose - keeping them in the form deletes them from Outlook, and vice versa? Rick -Original Message- From:

Email limitation ARS 6.3

Is there an email length limitation in 6.3 (patch 21, Windows 2K3, SQL2K)? ITSM 6.0 I have an individual account that is being used for Group notification filters. In other words I have a group and an individual with the same name. Due to out of the box workflow, we found doing group email

Re: Email limitation ARS 6.3

Nicholas, Not sure about ITSM but notify filters in the AR System server have a bug that trims To and Cc to 256 characters. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To:

Field Defaults on the Mid-Tier

Does anyone know if there is a way, or a workaround, for users to set their own field defaults on the Mid-Tier? Thanks. Carol ARS 7.x SQL 2000 This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If

Re: Email limitation ARS 6.3

Thanks for the information. I found the forms have different character limitations from 141 - 156. So far, I had presumed the filters were simply pushing fields. To clarify, when I save the helpdesk ticket with the new (A) group, the message pops-up on the screen to inform the user that

Mid Tier only, wrong date in results

I have a user that runs an advanced query to get her results. The problem I'm seeing is that the same exact query run in the user tool gives different results then in the mid tier. I have a date/time field I put in called Resolved. The query she runs is 'Resolved' = 6/1/2007 AND 'Resolved'

Re: Retaining Remedy Emails in Outlook (U)

Rick there is an option in Outlook when you set up the account for Remedy, which says whether you want to keep the emails after they have been downloaded, something like Leave Copy on Server. If this option is checked or unchecked ( i cannot remember the toggle) once Remedy picks the email,

Re: Test Message

I got your message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, July 02, 2007 9:29 AM To: arslist@ARSLIST.ORG Subject: Test Message Been, quiet, checking the list. Axton

Re: Test Message

Hmm, I received your reply a lot later: Received: from 214.4.18.206 by LISTSERV.RBUGS.COM (SMTPL release 1.0i) with TCP; Mon, 2 Jul 2007 21:17:22 -0400 Received: from fgamlrl03 (fgamlrl03.enterprise.afmc.ds.af.mil [214.4.19.157]) by fgafwb006.ga.afmc.af.mil with ESMTP id

ARS 7.0.1P2 arerror 94 - database timeouts

Hi everyone, Upgraded to ARS v7.0.1P2 last Wednesday. Went remarkably well, although we didn't attempt to do Approval, Assignment or Flashboards at this time. We did do the mail engine which we haven't done anything with. Since we upgraded near two times a day (except Sat/Sun) the threads to

Re: ARS 7.0.1P2 arerror 94 - database timeouts

Susan, I would look at interactions between Remedy and other applications and/or plugins with things like LDAP. If your plugins were locking up threads (i.e. waiting for connection or response, timing out, etc.), it seems like that would cause your thread count to increase. I don't remember