Rounded corner option for trim boxes was in the new feature list for 7.1
Does anybody know how to use this new feature in 7.1?
I was eagerly awaiting it and now don't seem to be able to find it in the admin
tool or the manuals?
Did it not make the cut for the final release?
Thanks,
Rod
Hi Jason
You can do this by setting a temporary DO integer field to 0, then setting
the column to the value of the integer field. To clear the checkbox, just
set the column to $NULL$
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
Yes, Ofcourse. That is the reason. :-)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: Tuesday, April 08, 2008 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Flashboards
My Mid tier is down. Is it causing me this
All,
I tried creating a Flashboard in one of the forms but when I view in the
user tool it says cannot find the required page and says default error
as Action cancelled.
Can any help me out on this?
Thanks Regards
Saravanan Palaniappan
ITSM
To teach and to learn, to laugh and make
My Mid tier is down. Is it causing me this error?
Thanks Regards
Saravanan Palaniappan
ITSM
To teach and to learn, to laugh and make others laugh. This is my
purpose. Any day I don't do this was not worth the time it took to get
through it.
From:
But now the mid tier is up...
But still not better looking...
Thanks Regards
Saravanan Palaniappan
ITSM
To teach and to learn, to laugh and make others laugh. This is my
purpose. Any day I don't do this was not worth the time it took to get
through it.
We are on Solaris. 7.0.1 patches 2-4 crashed on our production boxes. We
are on patch 1. While there are some fundamental problems with patch 1, at
least it doesn't crash. We never tested patches 5 or 6 due to our
experiences with patches 2-4.
Axton Grams
On Mon, Apr 7, 2008 at 3:36 PM,
Did you enter the default web path in Remedy Administrator?
Thivagar Sankaran
Remedy Developer
ITIL - Foundation Certified
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: Tuesday, April 08, 2008 4:29 PM
To:
Where should I do that?
Thanks Regards
Saravanan Palaniappan
ITSM
To teach and to learn, to laugh and make others laugh. This is my
purpose. Any day I don't do this was not worth the time it took to get
through it.
From: Action Request System
Hi List,
Just yesterday I tried to login to our remedy server using the admin
tool and go the following: ARERR [93] Timeout during data retrieval due
to busy server -- retry the operation. However, I can connect with the
user tool (as can all other support staff). Myself and another admin
I *think* this indicates some sort of problem with the data
dictionary--if my memory serves me right.
Have you tried restarting the MS SQL service and the Remedy server
service?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Hi Gary,
Just cross check whether there is any port conflict between IIS Apache.
Thivagar Sankaran
Remedy Developer
ITIL - Foundation Certified
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Monday,
My reporting team is looking to create a small reporting warehouse
with data pulled from Remedy production. We're using ARS 7.01 patch 5
on MS SQL Server 2005.
We've spent quite a bit of time looking at our options and I wanted to
pose a few questions to those of you on the list who are using
Server Information - Advanced - Default Web Path
Thivagar Sankaran
Remedy Developer
ITIL - Foundation Certified
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: Tuesday, April 08, 2008 6:26 PM
To:
I recommend using the correct version of Admin for the version of AR
that you're using. User tool is backwards compatible. Admin tool is
somewhat compatible... ie if you're just viewing objects, however I'd
strongly recommend you only make changes using the correct version of
Admin to whichever
Not yet. I'll have to wait till after hours to do it but I will
certainly try.
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
-Original Message-
From: Action Request System discussion
It did make it, but you are right - I can't seem to find the
documentation on the feature in the standard guides. However, the
instructions are in the What's New in 7.1.00 PPT available on BMC DN:
http://developer.bmc.com/jiveProd/entry.jspa?externalID=2136categoryID=
631
-Disabled by
To all
Here is a complaint from one of my users:
Error Loading Menu: (ARMENU 1950)
Not enough storage is available to do this operation. Close some open
forms and try again.
After I get this error message, I have to completely restart Remedy.
Version: 7.0.01
We are using pl/sql for our ETL jobs. It's a pita to maintain, but it does
what it does well. There are a number of things we take into account during
the ETL:
- parse diary fields into sub-tables (user/time/entry)
- translate enum data types
- convert date/time data types
-
Thivagar Sankaran would like to recall the message, Flashboards.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
HI All,
We have a great debate going on here about performance of menus where
data is stored on a Remedy form. So which do you think is better? Search
or SQL?
Search Example on the Group Form - ( 'Status' = Current) AND ( 'Group
ID' = 902) AND ( 'Group ID' 1000)
SQL Example for the same select
Question for you--if you open the form with the menu in question, launch
task manager, note how much memory aruser.exe is consuming, then expand
the menu, does memory consumption spike markedly?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Good Afternoon List,
I hope you are all well. I currently have role for a Senior Technical
Support Technician to join a team in the UK. The role would be split
between home, customer site and my clients offices when required.
They are looking for RAC or ATS certification with strong IT
Norm
That is one of the first things we started looking at. The memory in
use does not appreciable increase and the total amount if memory is
never approached in the ones I have looked at.
Dan
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED]
Client/Server
OK...another thing--have you tried changing the menu display type to
*Smart Menus*? I seem to recall seeing this somewhere before and the
problem disappears when the menu type is changed to a Smart Menu...this
isn't a fix for the problem--more of a workaround--but it might be a
troubleshooting
We crashed 10-12 times a day until we upgraded our clients from v5.1.2 to
v7.0.1. Took us 3 weeks for support to figure this out. Was last June.
Coincidentally it happened 3 times this morning. Seems someone had an old
laptop that was not upgraded (user tool) and were logged in from home.
I could have swore that I saw a Training Tracker application that someone
had posted to the Developer Community in the past. However, I can't seem to
locate it anywhere. Did anyone else see it, or maybe have a copy of it to
share?
Kind regards,
Jeff
This is exactly what I want to do. Is there a way to force the javascript to
take place before the rest of the active link fires? What is happening is that
the cursor changes after I have walked the table field and update those records.
Gary Shoemaker
Sandia National Laboratories
Norm
We have thought of that too. It seems that when someone gets the 1950,
he will continue to get it until he shuts down the client. We have
tried to change the menu type before he shuts down and it has had no
affect. I cannot say what happens if he changes it to Smart and shuts
down and
Dear Listers!
We have recently got to install the ITSM7 package and begun discovering it. I
know that a lot of you are dealing with ITSM7 and probably faced the same
questions at the beginning.
We were asked to create simple and straightforward scenarios, which could be
used by our sales guys
Is there a way to set permissions on multiple fields at the same time? I
need to give a new group access to all the fields on a form, but hate
the thought of having to edit all of them individually (there are many).
I know you can some characteristics on multiple fields all at once, but
did not
Hi,
Remember that you can set the Minimum-API-Version in the ar.cfg/conf file.
This can prevent older clients to connect.
Version 7.0 has API-version 12, and version 6.3 has version 11.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not
How about using the Group option in the admin tool?
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Norm
Attached is an email from one of my users in Germany. She has provided
memory information in the attached.
Dan
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED]
Client/Server Services, IT Opeations
Texas Instruments, Inc.
6500 Chase Oaks Blvd., MS 8401
Something that will be an issue for you is both complexity and the fact that
you can configure the system quite a bit. If you have enough time to
demonstrate all of the applications, you should start with two Incidents on the
same issue, which then you relate to a Problem ticket, which
How do you suppose Remedy gets data from the db? Sql menus have less
overhead (see caveats below) because they bypass a lot of checks and extra
data that the remedy api imposes:
These api calls (I'm assuming) are used by search menus to retrieve data:
* gle - get list entry
* glewf - get list
A little bit of info regarding the future admin tool? Looks like we may
have some new tools to work with.
http://www.infoworld.com/article/08/04/07/borland-silk_1.html
From the 4th paragraph:
SilkPerformer 2008 also adds support for the BMC Remedy Web ARS (Action
Request System) help desk
Yes, I think I did. I went into IIS, under Websites, Properties, ISAPI
Filters, and added Jakarta/Config/something.dll as the .jsp filter.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified,
Thanks, JT, I'll look into all of this information.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From: Action Request System discussion list(ARSList)
Jason,
While this might be good news ... we have had our own FLEX (Xtreme)
integration
available to our customers for some time.
Bottom-line with our integration is, we do not need Remedy ARS Mid-tier to
function.
Instead using our FLEX integration, XML-Gateway and Tomcat we totally avoid
First: Yes, I do have what you have shown for your first point, except I
have j2re1.4.2_17. I also checked to make sure that dll file existed.
Second: there was a path for j2re1.6.0_05, so I added C:\Program
Files\Java\j2re1.4.2_17\bin\client.
Didn't seem to help
Third: I
Well, imagine you have a macro, and that macro is written by a user on a team
of, say, 30 people, then that macro is distributed to all members of the team.
Now, that macro contains the following search criteria:
'Status' != Closed AND 'Group' = The team mentioned above
Now, say, that team is
ARSystem server upgrade from 6.3 to 7.1
Solaris 5.9
Sun4u
Sybase 12.5.4
Anyone encounter the following error when trying to upgrade 6.3 to 7.1 on a
second instance of Remedy. This second instance is our archive database and
is a separate database from the primary instance. Our primary instances
Ooops.. forgot to add, we have Portmapper = Yes on the primary instance and
Portmapper = No on the secondary instance.
Thank you
Marc Burick
I was wondering if I could run this with the regular Report feature in
our AR System. (Windows 2003, Oracle 10i DB, ARS 7.0.01 Patch 6).
Right now I have to create a view form and a view in the database and
then I can run a report.
Select REGION, SUM(CHARGE) from VPN_CHARGEBACKS_IMPORT
Group by
Hi David,
Thanks for the response. I don't have any problem NULLing the check boxes,
in fact that is what my work flow to check the box ends up doing.
Unfortunately what you suggested didn't work for me. Below is my AL
logging. Any ideas what I might be doing wrong?
ACTL /* Tue Apr 08 2008
Additionally:
I still cannot get Tomcat to stay up and running. I noticed in the
Tomcat directory, there is a logs directory. I looked in it, and in
stdout.log, there is the following line:
This release of Apache Tomcat was packaged to run on J2SE 5.0
or later. It can be run on earlier
My users have requested Next Target Date field be added to the Support
view of Incident Management Console.
I edited the tablefield view by moving the field over, however only
someone with Incident Management permissions can view the field on the
console.
Anyone know how to make this
Additionally, the server hardware is 64-bit, and the OS is 32-bit if
this means anything to you.
Mid-Tier and Arserver and DB are all on same box.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
Best Product, Best People, Best PriceTM
An ISO 9001:2000
Here's a follow-up question. I got my own copy to compile with the AR System
6.3 libraries on RHEL3.
But the example ldap script does not actually work for me. I used the
arealdap.c example and modified it.
ARERR [623] Authentication failed
Is there something else that needs to change to get
Hello,
I have a client that has his monitors set to 1280x1024 on 19 inch
monitors. The application that we built only shows up on 30% of his
screen and he wants to use the whole space. On all our other client's
monitors that use same remedy app uses about 80% of the screen. IS there
any way
Hi Gidd,
I took a look at your integration a while back when you posted it. I admit
it is pretty nice from what I saw.
The article does not mention the admin tool specifically. Seeing as the
admin tool will be using Eclipse in ARS 7.5 and the article mentions an Eclipse
interface in the near
I don't think you can. You can change Active Link permissions with an
Edit All but not individual fields.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, April 08, 2008 11:33 AM
To:
Gary, I think 1.4 is older than Java 5. I think 1.5 is Java 5.
http://en.wikipedia.org/wiki/Java_version_history
Updating java might be a good place to start to see if Tomcat will run.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
Well, the most obvious choice would be to get him to alter his screen
resolution. Most of the modern applications are configured to fit in a 1024
x 768 screen. Since that would fit with the 80% rather than the 30%, my
second guess would be that he's using some small fonts. You can reset his
AR
Has anyone experimented with setting all of the System Default records
to (clear) rather than None, Alert, or Email?? The text on
NTE:CFG-Notification Events says that:
By leaving the Remedy Notification Method (clear) the system will use
the User Default
That might be one way to give users
Good Afternoon,
I am trying to set an integer field based on the group id of user
opening
the a form. I then hope to leverage this field for an active link. We
are a Windows shop, Windows Server 2003, MS SQL 2005, AR applications v
7.0.01 patch 006.
I've done this before in AR Systems 6.3
Your make is OK else the plug-in server would blow up. You will need to add
logging to your plugin and perhaps increase the plugin log level (by
lowering the number to 100). It looks like your plugin returned a fail code
(ie the user was not authenticated). I am not familiar with the sample
Has any seen the Approval Server stop processing signatures? The processes
have been configured and the mappings completed. It was working as desired,
but just stopped after a minor change to one process configuration. ITSM7
patch 5.
Don
I also have some helper functions for c plug-in logging here:
http://arswiki.org/projects/arfprng/browser/trunk/lib
Set up the pointer to the logging function:
http://arswiki.org/projects/arfprng/browser/trunk/lib/arfprng.c#L48
http://arswiki.org/projects/arfprng/browser/trunk/lib/arfprng.c#L128
Lou
The Application-Confirm-Group process takes the Group ID as an input, not a
Request ID. It should look something like:
$PROCESS$ @@:Application-Confirm-Group 73400
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner
Thanks, JT. I updated to 1.6, and at least now Tomcat works.
I had to go into tomcat and change the Java directory to 1.6, and I went
into my Path variable and added the path to 1.6 in there as an
environment variable.
Still, my mid-tier just won't come up.
In my IIS Admin tool, under
Hi Dave,
SGP0121 is the Support Group ID I got from the Application
Administration Console under the Support Group link for the group I
wanted to use. Did I look in the wrong place?
I did try it without the SGP and the leading zeros but it still did set
the value to 1. The link does
Lou
It should be the Group ID field value from the standard Group form.
I assume this value may be held in another field in your Support Group form,
or there is a value there that will link to a real record in the Group form.
David Sanders
Remedy Solution Architect
Enterprise Service Suite @
Junior,
Are we going to have to put a limit on the number of emails that you are
allowed to send a day? :P Put the darn thing on a Linux box and be done
with it. :P
Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Yeah, thanks a lot J
I saw in my Mid-Tier log files the following line if it helps anyone:
Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier
version 7.1.00 Build 200708221849
Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File
Entries were found in
You should have an arsys.xml file somewhere under your Tomcat
installation that shows the system how to re-direct.
I'm not a web guru but essentially this is what happens: Tomcat is
listening on a port (8080 by default) and recieves a request like
http://myserver:8080/arsys/etc
It knows
Not sure what's causing the crash, but it doesn't seem to be a licensed
server. I've had lots of problems on my test 7.0.1 servers where
changing the ar.cfg will cause it to think its unlicensed. I have to
keep deleting the multilicense file and restarting AR Server to resolve
it. Its happened a
I found the arsys.xml file, it's under C:\Program Files\Apache Software
Foundation\Tomcat-5.5.17\conf\Catalina\localhost
If I go to http://myservername:8080/ then nothing happens, I get an
Internet Explorer Cannot Display the Webpage
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Try turning on sql/api logging and watch how many database calls each has.
John
- Original Message
From: Brittain, Mark [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, April 8, 2008 10:06:09 AM
Subject: Performance Question
**
HI All,
We have a great debate going on here
Thank you for the def file. I imported the file and it didn't work. One
thing that I had left out of the equation was the client. Your def and my
work flow do not work in the 7.0.1 WUT but do work on 7.1 MT. All of my
testing had been using the WUT.
I am going to try and installed the 7.1 WUT
I know it's been a few days, but I wanted to agree with you that Carrie
in support was a great help. The issue I was having was related to
Tomcat using an older version of the JVM.
There are still some other issues, but I think they are related to
limitations in the application more than an
Do you by any chance have both the Apache HTTP server and IIS running?
If so disable Apache (been there, done that.it's not a hard mistake
to make actually).
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary
Good afternoon all,
I'm working with RKM 7.2, and found a problem that I'm not sure how to
get around. I integrated it with Remedy, and am trying to relate things
to Incidents. Everything works fine, except when I try to select a Tier
3 Product Category. For Tier 1 I select Software and Tier 2
Thank for the help Roger. I never knew you could do that. I guess you
learn something new everyday.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System
Unfortunately, no Apache HTTP server is running.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From: Action Request System discussion list(ARSList)
That got it. Thank you Dave.
I am still trying to get up to speed on v 7.
Have a great day,
Lou
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Tuesday, April 08, 2008 4:06 PM
To: arslist@ARSLIST.ORG
Now that you have the right version of Java it might make sense to reinstall
the mid-tier
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, April 08, 2008 4:20 PM
To:
Quick Question: ARS 7.0.1 on Linux in a two-server server group.
We have made several changes to workflow and forms on the primary
administration server and these changes are not showing up, users don't see
them, on the secondary server. Is there a way to force an update of objects
on a server
Yeah, I did that, it still doesn't work. I have support engaged now,
I've used enough of you guys' time. Thanks a ton for all of your help!
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified,
Sorry we couldn't find an answer for you. Please do let us all know what the
final solution is. You've got me curious now. :-)
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, April
I agree - I've had excellent support from her a couple of times. I never
sweat much when dealing with an application issue any more, because I know
the support people for them are tops.
Rick
P.S. As to the yet-unknown person at BMC who deleted my support
account...guess which of Santa's lists
Well I am pleasantly surprised... It does work in the 7.1 p2 WUT. One of
my test machines still had WUT 6.0.1 p1321 and it works there also. It
looks like it is the 7.0.1 p5 and p6 clients that are having the problem.
Our standard WUT that most users have is 7.0.1 with no patch, which also
there is a utility called arsignal (I think that is the name) that
you can use to
update the server
On 4/8/08, J.T. Shyman [EMAIL PROTECTED] wrote:
Quick Question: ARS 7.0.1 on Linux in a two-server server group.
We have made several changes to workflow and forms on the primary
OK, I must be missing something. I got it to compile and run. It now returns
OK in the plugin.log but returns this error to the user tool.
ARERR [8922] The authentication service is not responding. Cannot connect
to the system at this time. Contact your AR System Administrator for
assistance.
Thanks, Frank.
Yes, I found that arsignal works.
Anyone have any suggestions as to how to troubleshoot the fact that the
secondary server isn't doing this automatically?
--- J.T. Shyman
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
J.T.,
What version of ARS are you using?
If you have set the server group properly, post ARS 6.3, these changes
automatically propagate. You do not have to create filters on the Server
events form to run the arsignal command like you had to do after checking
server events for changes in forms,
Have you configured all the servers and their IP's in the ar.conf file?
Does the Server Ranking form have all the necessary entries for all the
servers? Have those been configured correctly?
Did you try taking the Server Group log? I'd suggest turn on this log for
all the servers, make a
Error with one of the field/assignments in the set filter/active
link/escalation definition : +SOT:BillingStageForm (ARERR 168).
Set fields actions that reference entries in other forms can only
reference forms on the same server in a filter/escalation :
+SOT:BillingStageForm :
All,
To view Flashboards in the Aruser ,do I require any Flashboard server
license.
Thanks Regards
Saravanan Palaniappan
ITSM
To teach and to learn, to laugh and make others laugh. This is my
purpose. Any day I don't do this was not worth the time it took to get
through it.
To display all your items please check the product company association
and there will be a field called Assignee group which should be
defaulted to public.
Please make sure that this field is populated correctly.
Assignee group is a hidden field in the PCT: Product company
association...
No need, by default, you could able to view five Flashboards without
license.
~Thivagar Sankaran
Remedy Developer
ITIL - Foundation Certified
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: Wednesday,
So for whatever reason, I can't create a filter or an escalation to do a
push fields because the Admin tool thinks I am trying to do something on
2 different servers-
Error with one of the field/assignments in the set filter/active
link/escalation definition : +SOT:BillingStageForm (ARERR
I have used version 6.0.3, 7.0.0 and 7.1 versions of the User tool successfully
with no adverse problems for several months. I would agree about using the
Admin tool though - only use the tool applicable to the version of remedy
installed, not doing so can have severe repercussions.
Regards
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