Re: Multiple Mail box configuration on 7.1 ARSystem

Yes, absolutely you can configure multiple outgoing mail boxes on BMC Remedy Email Engine 7.1, you just have to add configuration in AR System Email Mailbox Configuration form. Please refer BMC Remedy Action Request System 7.1.00 Administering BMC Remedy Email Engine guide, chapter 3 -

Re: Multiple Mail box configuration on 7.1 ARSystem

Hi Yogendra, Thanks a lot for the guidance . ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351

Re: Mid Tier 7.5 - Default modal window size

John, In the Dev Studio tool menu after you open the form in question, there is a menu called Layout and under that an option that is called something like Actual View Size or View Size (I do not recall the exact sub menu option name). On selecting that, the size borders get visible with a

Re: Dialog View Type

Hi Thanks for all the replies and help. I used the active link guide suggested by David, like we will say in Afrikaans [dit werk soos 'n bom] :) Thank You Enslin van Blerk From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On

A trigger event for fetching a direct DB update

Hi Listers, I have a small problem in hand. This is a very strange case. -I have a regular form to which an entry is created by workflows. -Now this entry has an update happening into its records. But the funny thing is that update is done only to a particular field in the table through a direct

Normalization Engine - Categorization Subclass

Whilst testing the import of CIs from ADDM 8.1.01 (Tideway) I noticed that the Normalization Engine (NE) does not process data in two of the classes. Both these classes are categorization subclasses. ADDM 8.1.01 uses the CMDB API so I tested further by creating instances using cmdbdriver. My

Re: Service Request issue

Try to save the people form by changing some thing (probably include some spade in the address), so the permissions will get refreshed, it may solve your problem. We had similar issues and solved by doing so. -Original Message- From: Action Request System discussion list(ARSList)

Re: Multiple Mail box configuration on 7.1 ARSystem

Hi, I think that only one active outgoing mailbox can be active at any time if the Email Server Name are the same. Which it usually are. To fool the system, you can differentiate the configuration records with aliases. For example: mail.rrr.se mail 192.168.1.123 Or you can edit your local

Re: Bad Menu (ARERR 9372)

Hi, Please check the logs as this normally happen if their is a change field action that changes the menu which may be attached to a character field Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

Re: A trigger event for fetching a direct DB update

Hi, Change the integration so that it goes through the API-layer. There are many ways to do this: - Write an API-program in C, Java, DotNet, ... - Run a ready made exacutable such as runmacro.exe or the driver-program - Do the update through Web Services - Sen an email to the system with the

Re: Fields in a vendor form

Hi, This jogged my memory :-) The form is called SHR:ARDBCFields. Check the existing recrords so that you use the correct tag for the various source forms. For example the tags for Incident, Problem and Change are MAINHELPDESK, MAINPROBLEM and MAINCHANGE. My guess is that you need to restart

Re: Mid Tier 7.5 - Default modal window size

John, I believe this is the info your looking for. We had the saem issue when we upgraded. Users were complaining that the default size was too small. The change will be made in the ClientCore.js file. There are separate ClientCore.js files for the browsers supported. They are located in the

Re: Multiple Mail box configuration on 7.1 ARSystem

Are __ Information from ESET NOD32 Antivirus, version of virus signature database 5186 (20100610) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __ Information from ESET NOD32 Antivirus, version of virus signature database 5186 (20100610

scanners for asset management

Can anyone suggest a scanner and software for remedy asset management integration?  It should be quick and easy to use.   We are using 7.5 Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Multiple Mail box configuration on 7.1 ARSystem

You can have multiple outgoing mailbox active at any time residing on same mail server. Though one mail server (it means user account on mail server) is already configured with Email Engine, same mail server can be used to configure other user account. There is no restriction on configuring

Atrium Core 7.6 upgrade failed - RIK command error

Hi, on my dev server, I've been trying to upgrade to atrium core 7.6 but fail. I upgraded ARS from 7.1 to 7.6 midtier is on a separate server and upgraded to a new 64bit linux (why no 32bit support?) and 7.6 midtier i upgraded atrium core to 7.5 hoping to bypass this RIK command error (earlier

Re: Incident Module - Reported Source

Marcelo, I always dread these types of requests. I don't think any workflow is dependent on reported source field but as a general practice I try to avoid modifying ITSM objects as much as I can. I handle it by creating a dummy field and hiding the original. Ben Cantatore Remedy Manager

Re: Incident Module - Reported Source

Our rule is that if the menu is sequential, we won't modify it, but if the numbering is custom we will add odd valued entries (so they won't be affected by upgrades). We have modified that particular menu without issue. You can use a tool like Abydos to track what workflow uses a particular

Re: Incident Module - Reported Source

I just did this. Start by querying the database for that field id to get an idea of what other forms carry the same field (for example, the HPD:Incident_InterfaceCreate) and may pass (or receive it) from the HPD:Help Desk form. You'll want to make the same changes to all the forms that have a

Importing 6.3 Deff to 7.5 Using 7.5 Dev Studio.

Hi, I need some Clarification on my query, what's the impact of importing forms from 6.3 ARS server to 7.5 ARS server. 1. I would export a form definition created in 6.3 using admin tool and import that to 7.5 server using developer studio. Will there be an impact on the imported form on

Re: Service Request issue

If it's on the Request Entry side, check and possibly flush the user entitlement cache. If it's on the SRD side, check locale, company, etc... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday,

Re: Service Request issue

After a lot of digging I found the solution. Turns out access to these templates is controlled by the employee's site value in their people record. Only those with Retail as their site can see these templates. The one template in question had an entitlement record of all which allowed everyone

Re: Incident Module - Reported Source

Thank you everyone for your comments. Much appreciated! Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chris Danaceau Sent: Thursday, June 10, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Incident

Add or Remove Licenses only showing Floating

Dear List, Some time ago our Remedy sales rep told us that we were entitled to one AR User Floating license on our test server system. So I went into Add or Remove License and increased the number of floating licenses from 0 to 1. Now when I go to Add or Remove License the only license listed

Re: Bad Menu (ARERR 9372)

We are experiencing this as well and never had a problem until we upgraded to 7.5 p4 Midtier. I turned on the API logs but couldn't find anything that helped explain what's wrong and how we can fix it. We don't have any Active Links with these menus. Seems like older forms are OK, it's the

how to call Web service method HelpDesk_Submit_Service from ASP.net

Hello:   Remedy AR System version 7.1.x provided the web service (HPD_IncidentInterface_Create_WS) to insert the Incident record into HPD_Help_Desk form. This web service contain the method (HelpDesk_Submit_Service). How to call that method from ASP.NET (using C#)?   HelpDesk_Submit_Service (

o/t configuring ARSList for Windows Live Newsgroup

Hi all I am trying to configure windows live mail newsgroup on my visa laptop to receive ARSList posts. Can anyone advise what the arslist NNTP server is? Is there one? I am already subscribed to the ARSList but cannot seem to get the newsgroup option working and its flooding my mail inbox!

Re: No subject given

It is HPD:INC:AutoCloseResolved, and you need to change the run if condition: ( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ - 1296000)) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults

View Form Error?

Hello all, I am creating a sql View form and can't figure out why I am getting an error when trying to connect to the SQL database. Keep getting an ARNOTE 5165 There are no columns in the table. There are plenty of columns in the table and they can be access using the same permission on

Re: View Form Error?

I know this seems basic, but have you verified they are of types that Remedy recognizes in view forms? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: View Form

Re: View Form Error?

They are all nvarchar fields. Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell welton.bry...@cts-sharedservices.com mailto:welton.bry...@cts-sharedservices.com www.caretechsolutions.com http://www.caretechsolutions.com/

Re: Multiple Mail box configuration on 7.1 ARSystem

That is not quite right. Multiple incoming mailboxes from any server(s) is fine, but only one active outgoing mailbox is supported ootb in 7.1. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law

Re: CMDB upgrade to 7.6 failure, please help

Turned out the lab folks had a firewall between our app servers and the DB. We removed that and everything worked just fine. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be

Re: Multiple Mail box configuration on 7.1 ARSystem

This is not correct Anne. You can have multiple active outgoing mailboxes, but only one can be the default outgoing mailbox. To use the others, you need to set up workflow to set which mailbox to use for each mail sent in the Mailbox name field of the AR System Email Messages form. David

Using Remedy Keyword Constants with ARSPerl Module ars_MergeEntry API

Hi, I am new to using Remedy Perl ARSPerl Module and am trying to figure out how to pass in values equivalent to $TIMESTAMP$ or $SERVERTIMESTAMP$ keywords to a merge function. Here is a snippet of my code but the constants do not evaluate and I end up with invalid date values in the merged

Re: View Form Error?

Only the following data types are supported in view forms: DB2-varchar, varchar2, char, clob, integer, smallint, real, double SQL Server-char, varchar, tinyint, smallint, int, text, real, float, decimal Oracle(r)-varchar, varchar2, char, clob, number, float Informix-char, varchar, int8, smallint,

Re: Multiple Mail box configuration on 7.1 ARSystem

If additional workflow is needed to use additional outgoing mail boxes, then only one outgoing mailbox is supported ootb, yes? The use of others would be supported by BMC in this version, clearly, but not ootb. Guess I was unclear, sorry. Anne Ramey *** E-mail

Re: View Form Error?

Welton, nvarchar is not supported by the AR System for any of the databases to the best of my knowledge.. Its either varchar or varchar2 or both. For MS-SQL specifically I think its varchar that is supported... If you can change the structure of the original table to match the data types that

Re: Add or Remove Licenses only showing Floating

Have you tried snooping under the covers and checking for the license entries directly in the database? Check if they are present there.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent:

Re: Using Remedy Keyword Constants with ARSPerl Module ars_MergeEntry API

Hi, there are several possibilities to achieve this: - the most reliable method might be to not handle it in your perl script altogether, but instead create a filter on Merge that sets the fields to TIMESTAMP/SERVERTIMESTAMP. - You might use perl's time built-in function:

Re: View Form Error?

Thanks for the help. The 7.5 integration guide book (page174) I have said Sqlserver nvarchar is supported but apparently it is not. Thanks for all the help! Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. From: Action

Re: View Form Error?

It may be a documentation bug then? Did it work when you changed the data type to Varchar? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Welton Bryant Sent: Thursday, June 10, 2010 2:08 PM To:

Re: Automatic logon to a display form

On Thursday 10 Jun 2010 04:52:21 Theo Fondse (RIS) wrote: This email contained a .zip file attachment. Raytheon does not allow email attachments that are considered likely to contain malicious code. For your protection this attachment has been removed. If this email is from an unknown source,

Re: Multiple Mail box configuration on 7.1 ARSystem

Yes - OOTB if you configured more then one mailbox at the time of installation. Typically on box is configured then and the additional boxes after installation. If you have only one outgoing mailbox then it is naturally the default. If you create a second out mailbox then you must designate one

Re: Add or Remove Licenses only showing Floating

Good idea, Joe. I assumed that because the Server Information showed the data, that the records were still there. But when I did a search on AR System Licenses I only find a single entry for Floating licenses. I guess I need to re-enter all the data. Any idea how this could have happened?

Re: View Form Error?

I put a ticket in with Remedy to find out if this is a bug. It didn't work for varchar either. Welton Bryant MCSE,MCP Lead Systems Programmer CareTech Solutions Inc. From: Action Request System discussion list(ARSList)

Email Engine 6.3 patch 24 question

Hi All, On the documentation the Email Engine 6.3 patch 24 documentation the notes say On UNIX change the emaild.sh startscript's JavaPath variable to point to the new Java JDK home directory. If the patch is installed by replacing the files where does the new Java JDK come into play and where

Re: Add or Remove Licenses only showing Floating

Dwayne, Did you do a database restore at any point? And then enter the Floating license? If so your restoration set may have not had the other 2 licenses at the time a backup was done.. If the license table shows just that one row for Floating, yes enter the server and fixed licenses and it

Re: Email Engine 6.3 patch 24 question

Mark, Open up the current emaild.sh file by more /pathToEmailInstall/emaild.sh |grep JAVA This will display the current path of the JDK that you currently use.. When you do your file replace, edit (vi) the emaild.sh file and to to that line and replace the path found on that file with the path

Re: View Form Error?

Try varchar2 then.. I am not 100% sure if MS-SQL server supports varchar or varchar2 but if varchar doesn't work it has to be the other.. I know for certain nvarchar doesn't work. If varchar2 doesn't work as well, then you probably are addressing the wrong table or view? Is that table or view

Chrome Browser

Anyone using Chrome? I have a number of users just starting to use it and it is not compatible. I get the old blank screen. 7.0.1 patch 11 (hoping to get to 7.5 patch 5 this summer) Dave ___ UNSUBSCRIBE or access

Re: View Form Error?

The type of fields supported in view forms wil vary depending on whether your AR server is using unicode or not. You will only be able to see nvarchar type fields in a view form if ARS is unicode - and vice versa. Mark From: Action Request System discussion

Re: Chrome Browser

Noticed the same thing with Safari and Chrome on Mid Tier 7.0.01. Just upgraded to Mid Tier 7.5 and now both Safari (which is officially compatible) and Chrome (which is not officially compatible) work well. John On 6/10/2010 1:39 PM, Boylan, David wrote: ** Anyone using Chrome? I have a

Re: Chrome Browser

We got Java error with Chrome on MT 7.5 P005 on date/time fields. On Thu, Jun 10, 2010 at 2:08 PM, John Underwood john.underw...@ndsu.eduwrote: Noticed the same thing with Safari and Chrome on Mid Tier 7.0.01. Just upgraded to Mid Tier 7.5 and now both Safari (which is officially compatible)

Re: Chrome Browser

That's nuts! I've been using Chrome for 6 months and haven't seen any issues. It's amazingly fast, even with CSS, which bogs down other browsers. It does not, however, tolerate HTML extensions well. As long as your applications use standard HTML 4 and/or standard XHTML 1 -- and are not using